Consolidated Contacts Reigster Pre-Order Validation Process
Case Handler Details Escalation contact details CP Name RID Refs Cupid refs General order enquiries ESDB Queries Name Email Tel.No. 4Com Provisioning Team [email protected] 01202592398 Drew White [email protected] 01202592255 4Com PLC DTP 001/031 4Com Provisioning Team [email protected] 01202592398
6DG Porting Team [email protected] 0800 012 8901 Claudia Collins [email protected] 0207 856 3423 Six Degrees Technology Group BQX 82/159 [email protected] 0800 012 8901 Richard Clarke [email protected] 0207 858 4825 Aastha Provisioning Team [email protected] 02037510000 001 Chief Technology Officer [email protected] Aastha Ltd 005 Aastha Provisioning Team [email protected] 02037510000
[email protected] 001 Abzorb systems Ltd Jonathan Attwood [email protected] 01484 405300 031 [email protected] Aql Porting Team [email protected] 01133203040 Tracey Mulvey [email protected] 0113 493 0235 AQL 093 Aql Porting Team [email protected] 01133203040 Aql Porting Team [email protected] 01133203040 Roy Teeluck [email protected] 443302020223 Roy Teeluck [email protected] 443302020223 Arotec Ltd KVP 001 Roy Teeluck [email protected] 443302020223 Roy Teeluck [email protected] 443302020223 Analysis Team [email protected] 01202332244 Dot Pomichowska [email protected] 01202332244 Bistech Managed Services Ltd 001/031 Analysis Team [email protected] 01202332244 Analysis Team [email protected] 01202332244 [email protected] [email protected] 01483 242576 Gerry Occonnor [email protected] 01483242523 Britannic Technologies 001 [email protected] 01483 554827 Caroline Sprake [email protected] 01483 242510 [email protected] ISDN30 [email protected] SIP BT Business (as GCP only) [email protected] PSTN/ISDN2 001 (Use Openreach if BTB is LCP) [email protected] Eamon McDevitt [email protected] Jerry Coleman [email protected] 07711 107819 BT Business - Cloud team Porting Desk [email protected] 001 BT One Phone Phil Fisher [email protected] 07483 001028 Catherine Novak [email protected] BT Global Services (GCP only) 001 Paul Littleton [email protected] (Use Openreach if GS is LCP) [email protected] BT Global 'SIP' Services (GCP [email protected] 001 only) Mike Bursell [email protected] 01977 592772 [email protected] 08000778247, Opt 1,2 Vinay Kashyap (LCP = IPeX) [email protected] 08000778247 Opt 1,2 BTW/IPex 001 Swanand Dhapte (GCP = IPeX) [email protected] 08000778247 Opt 1,4 [email protected] 08000778247, Opt 1,2 [email protected] 08000778247, Opt 1,2 Paul Condron [email protected] 02034888819 Steven King [email protected] 02031372812 Buzz Connect CXN 23 [email protected] 01929775000 Steven King [email protected] 02031372812 Karen Ticehurst [email protected] 0330 060 7355 CenturyLink Communications UK Erika Frewen [email protected] 0330 060 7355 804 Limited Rebecca Dore [email protected] 0330 060 9157 Michael Wall [email protected] 0330 060 8423 Porting Team [email protected] 0800 144 4900 001 Leigh Taylor [email protected] 0800 144 4900 Channel Telecom EAX 031 Porting Team [email protected] 0800 144 4900
Claranet Project Office [email protected] 0207 685 8214 Pamela Cowan-Davies [email protected] 0207 685 8141 Claranet DZF 001 [email protected]
John Clear [email protected] 03456200200 Tony Smith [email protected] 03456200200 2 Circles Communications 001 [email protected] 03456200200
[email protected] [email protected] O3451939393 Citrus Telecommunications 127 [email protected] [email protected] O3451939393 [email protected] [email protected] O3451939393 Amy Lowe [email protected] 0800 068 5939 (opt 1) Club Communications t/a Nine 756 Eve Support [email protected] 0800 068 5939 (opt 1) Wholesale Dominic Parkes [email protected] 0800 068 5939 (opt 1) [email protected] COLT 40 Ashish Singh Chouhan [email protected] 02071896873
AppJ3-Consolidated Contacts Register-PoV Process-v9.6 Consolidated Contacts Reigster Pre-Order Validation Process
Case Handler Details Escalation contact details CP Name RID Refs Cupid refs General order enquiries ESDB Queries Name Email Tel.No. Daisy Group Daisy Group [email protected] 0330 100 1233 Opt 2 Opt 1 Daisy Communications4Com PLC BDBDTP 001/031 DWS [email protected] 0330 100 1233 Opt 2 Opt 1 Daisy Communications Ltd BUY Daisy Group [email protected] 0330 100 1233 Opt 2 Opt 1 Daisy Worldwide Ltd BSI 078/306/001/031/34 DWS [email protected] 0330 100 1233 Opt 2 Opt 1 Digital Wholesale Systems (DWS) FEL 1/005/029 Daisy Group [email protected] 0330 100 1233 Opt 2 Opt 1 DWS [email protected] 0330 100 1233 Opt 2 Opt 1 Daisy Group [email protected] 0330 100 1233 Opt 2 Opt 1 DWS [email protected] 0330 100 1233 Opt 2 Opt 1 Porting Desk [email protected] 01344 543955 Judith Wicks [email protected] 01344 543955 Easynet 229 [email protected] 01344 543955 Porting Desk [email protected] 01344 543955 Ryan Bass [email protected] 01223 707208 Melissa Stacy [email protected] 01223 707239 Excell Business Systems Melissa Stacy [email protected] 01223 707239 361 Excell Network Solutions Ryan Bass [email protected] 01223 707208 Melissa Stacy [email protected] 01223 707239 Excell Nuber port team [email protected] 01223 50 50 50 Kevin Archer [email protected] 08703210702 Kevin Archer [email protected] 08703210702 Flextel 001(BTW IPex) Kevin Archer [email protected] 08703210702 Kevin Archer [email protected] 08703210702 Porting Team [email protected] 01273874100 Vicki Rishbeth [email protected] 01273874100 Focus Group CKY 31 Porting Team [email protected] 01273874100 Porting Team [email protected] 01273874100 Gamma Porting Desk [email protected] 0845 241 6002 031 (Note 1) Emma Miller [email protected] 0333 240 3188 044(EDGE) [email protected] GCI Network Solutions 161(EDGE) 160/835(Invomo) Nikki Grove [email protected] 08444434433 op 1 Andrew Evaristo [email protected] 01158526600 Gary Arnold [email protected] 1158526600 Hello Telecom (UK) PLC 176 [email protected] 1158526600 Andrew Evaristo [email protected] 01158526600
Maura Vinall [email protected] 02031701675 iHub 138/001 Maura Vinall [email protected] 02031701675 Maura Vinall [email protected] 02031701675
Voipfone Porting Department [email protected] 020 7043 5555 184 Michelle Rose [email protected] 020 7043 5555 iNet Telecoms Ltd (Voipfone) CDF 001/031/102 [email protected] 020 7043 5555 Voipfone 999 Team [email protected] 020 7043 5555
EQF Kyle Pasmore [email protected] 01908 711330 DVY David Stolz [email protected] 01908 711323 Infologic Telecom 001 [email protected] 01908 711330
Dominic Pearce [email protected] 8451390460 Jay Mills [email protected] Invoco Telecom MQJ 266 Dominic Pearce [email protected] 8451390460
Laurance Bennett [email protected] 01612198203 Oliver Woods [email protected] 01618211350 IP Wholesale Ltd LGM 751 Laurance Bennett [email protected] 01612198203 Laurance Bennett [email protected] 01612198203
AppJ3-Consolidated Contacts Register-PoV Process-v9.6 Consolidated Contacts Reigster Pre-Order Validation Process
Case Handler Details Escalation contact details CP Name RID Refs Cupid refs General order enquiries ESDB Queries Name Email Tel.No. David Benwell [email protected] 3300250250
4Com PLC DTP 001/031 David Benwell [email protected] 3300250250 I.T Communications Limited HIU 781/31/102 [email protected]
David Benwell [email protected] 3300250250
[email protected] 8447767564 Laura Sheldon [email protected] 8447767564 L A COMMS ETR 001 Laura Sheldon [email protected] 8447767564 Laura Sheldon [email protected] 8447767564 Ashley Farr [email protected] 0845 004 0040 Magrathea Telecommunications 102 Ashley Farr [email protected] 0845 004 0040 Ltd Ashley Farr [email protected] Porting Desk (VoIP) [email protected] 01612448000 Voice Manager - Thomas Cowderoy [email protected] 01612448000 Metronet (UK) Ltd BZK 001/690 Porting Desk (VoIP) [email protected] 01612448000
MTH Support [email protected] 020 3358 0210 MTH Support [email protected] 020 3358 0210 Monkey Tree Hosting Ltd MZF 001 MTH Support [email protected] 020 3358 0210 Steve Curtis [email protected] 020 3358 0210 [email protected] Mtech Comms Ltd MNU 31 Drew White [email protected] Neil Crocker [email protected] 1708320020 Nationwide Telephone Assistance Neil Crocker [email protected] 1708320020 256 (NTA) [email protected] 1708393939 Neil Crocker [email protected] 1708320020 Support [email protected] 03302202280 David Dean [email protected] 03302202269 Net-Work Internet Ltd DHB 360 [email protected] 03302202280
Alex Ritchie, Heather Dunk, Jackie [email protected] 03456800800 Peacock Nexbridge Communications Ltd 001 (BT IPex) Alex Ritchie, Heather Dunk, Jackie [email protected] 03456800800 Peacock
102(Magrathea) Renata Sheshova [email protected] 02037 406706 NFON UK Ltd 001(BT) Tamsin Deutrom-Yue [email protected] 02037 406706 Felicity Stones [email protected] 08451232229 Jordan Kirby [email protected] 08451232229 Node4 213 [email protected] 08451232228 Felicity Stones [email protected] 08451232229 Openreach 001 [email protected] Jacob Brown [email protected] 02083009495 PremierChoice Telecom 001 Jacob Brown [email protected] 02083009495 Jacob Brown [email protected] 02083009495 Asun del Valle [email protected] Asun del Valle [email protected] 02032420979 Pure IP Ltd 439 [email protected] 02032420979 [email protected] 02032420979 [email protected] 0306 790 2000 Farhan Mohammed [email protected] 07559900066 Reslient PLC 275 [email protected] 0306 790 2000 [email protected] 0306 790 2000
AppJ3-Consolidated Contacts Register-PoV Process-v9.6 Consolidated Contacts Reigster Pre-Order Validation Process
Case Handler Details Escalation contact details CP Name RID Refs Cupid refs General order enquiries ESDB Queries Name Email Tel.No. Porting Desk [email protected] 0800 014 8091 (opt 3) Shazia Saeed [email protected] 0203 743 9682 RingCentral4Com PLC UK Ltd DTP 001(IPex)001/031 Porting Desk [email protected] 0800 014 8091 (opt 3) Porting Desk [email protected] 0800 014 8091 IZE Porting Desk [email protected] 03333 446484 Scot BB Tel Limited T/A Scottish 820 [email protected] Broadband Telecom 680/093 Porting Desk [email protected] 03333 446484
Jeanie Andrews [email protected] 03301190999 102(Magrathea) Matthew Bingham [email protected] 03301190999 Sectorsix Ltd 001(BT) Jeanie Andrews [email protected] 03301190999 Jeanie Andrews [email protected] 03301190999 FKK Porting Team [email protected] 03301223000 Rachel Dowling [email protected] 03301223000 Simwood 498 Porting Team [email protected] 03301223000 Porting Team [email protected] 03301223000 [email protected] 01256 391110 Claire Hawkins [email protected] 01256 391110 Southern Communications Ltd 001/774/773/851 [email protected] 01256 391110 Claire Hawkins [email protected] 01256 391110 Porting Team [email protected] 01273874100 Sprint Ltd Vicki Rishbeth [email protected] 01273874100 001 (acquired by Focus Group) Porting Team [email protected] 01273874100 Porting Team [email protected] 01273874100 [email protected] 3333320155 Samantha Lawrence [email protected] 3333320155 Storacall Technology t/a X-on 487 [email protected] 3333320002
CXJ Support [email protected] 0800 756 2010 Evie Mills [email protected] 0800 756 2010 Stripe21 001 [email protected] 0800 756 2010 Support [email protected] 0800 756 2010 Porting Desk [email protected] 0330 445 0022 Viktor Kaup [email protected] 01224 900123 SureVoIP / Suretec Systems Ltd 291 Gavin Henry [email protected] 07930 323266 Porting Desk [email protected] 0330 445 0022 Technical implementation &porting [email protected] 01164244014 Synety 610 Porting Desk [email protected] 01164244014 [email protected] 0845 408 6870, Opt 2 TalkTalk Business 820 David Lee [email protected] 0333 003 1007 [email protected] 0845 408 6870, Opt 2 BLANKA SVITKOVA [email protected] +44 7795641141 ARJUN JINACHANDRAN [email protected] +91 9049689658 TataCommunications 001 (BT Ipex) BLANKA SVITKOVA [email protected] +44 7795641141
Complex Order Management Team CFOMT@o2.com 08445766159 Richard Cranswick [email protected] 07803859845 Telefonica 001 David Rafferty [email protected] 08445766159 Complex Order Management Team [email protected] 08445766159 N/A N/A N/A Donna Ward [email protected] 0208 114 1201 Donna Ward [email protected] 0208 114 1110 Telecom2 Ltd 001/395 [email protected] 0208 114 1204 Donna Ward [email protected] 0208 114 1110 Projects Team [email protected] 02039614400 Jess Healy [email protected] 02039614400 Tendit Services Ltd MLN 001/031/341 [email protected] 02039614400 Jess Healy [email protected] 02039614400 Porting Desk [email protected] 020 3328 4500 (opt 2) Roger Parsons [email protected] 2033284502 Tipicall 680/001(IPex) Provisioning desk [email protected] 020 3328 4500 (opt 2) Provisioning desk [email protected] 020 3328 4500 (opt 2)
AppJ3-Consolidated Contacts Register-PoV Process-v9.6 Consolidated Contacts Reigster Pre-Order Validation Process
Case Handler Details Escalation contact details CP Name RID Refs Cupid refs General order enquiries ESDB Queries Name Email Tel.No. Nazir Jussab [email protected] 03301241818 Nazir Jussab [email protected] 03301241818 Transltr Ltd4Com t/as PLCTheVoipShop DTP 001/031001 Nazir Jussab [email protected] 01162438426 Abrar Jussab [email protected] 01162627723 Vas Koria [email protected] 0208 2881253 Tracey Scoates [email protected] 0208 288 1242 Alastair Brown [email protected] 0208 288 1268 VanillaIP/ 217/001(IPex) David Higgins [email protected] 0208 288 1237 DRD Communications Ltd Porting desk [email protected] 0208 288 1262 Tracey Scoates [email protected] 0208 288 1262 Alastair Brown [email protected] 0208 288 1268 GRP Paul Goodrick [email protected] 03332001142 102(Magrathea) Paul Goodrick [email protected] 03332001142 Vapour Media 001(BT) [email protected] 03332001142 Paul Goodrick [email protected] 03332001142 Porting Desk [email protected] 0118 905 6444 Edward Simpson [email protected] 0118 905 6082 Verizon 025 Porting Desk [email protected] 0118 905 6444 Verizon 999 [email protected] 0118 905 6444 Number Management & Porting [email protected] 08456106456 Dean Beavan [email protected] 08456106456 Vibe Communications UK Ltd 400 Number Management & Porting [email protected] 08456106456 Number Management & Porting [email protected] 08456106456 Business Ports Team [email protected] 0845 045 0244 NTL-825 Martin Nolan [email protected] 0203 706 0886/07814053505 Virgin Media Telewest - 135 Business Ports Team [email protected] 0845 045 0244 Business Ports Team [email protected] 0845 045 0244 Vodafone(CWW) Porting Team [email protected] 08003169999, Opt1,Opt1 Porting escalations [email protected] 08003169999, Opt2 Vodafone (CWW) 013 Justin Day [email protected] 07822 869067 [email protected] 08003169999, Opt1,Opt1 Erica Howell [email protected] 1782792822 Kylie Turner [email protected] 1782792822 Vodafone One Net (IPEX) 001 (Ipex CP) Cassie Phillips [email protected] 1782792822 Erica Howell [email protected] 1782792822 [email protected] 02033016000 Katherine Greer [email protected] 02033016040 Voiceflex Ltd 341 [email protected] 02033016000 Katherine Greer [email protected] 02033016040 Jake Marshall [email protected] 01603904098 Tom Holyfield [email protected] 01603904096 VoiceHost Ltd 537 [email protected] 01603904090 Jake Marshall [email protected] 01603904090 Natasha Wyatt [email protected] 1202612000 Natasha Wyatt [email protected] 1202612000 Voip Unlimited 367 [email protected] 1202612000 Natasha Wyatt [email protected] 1202612000 Voxbone Porting Team [email protected] (+32)28080008 Voxbone Porting Team Manager [email protected] (+32)25883107 Voxbone SA Ltd 338
Porting Team [email protected] 0800 093 3000 Porting Esclations [email protected] 0800 093 3000 VSL Networks Ltd 001 [email protected] 0800 093 3000 Andrew Brabrook [email protected] 01707 378625 Gavin Dyer [email protected] 02070974113 Gavin Dyer [email protected] 02070974113 Wavecrest (UK) Ltd CZM 812/860 Gavin Dyer [email protected] 02070974113 Gavin Dyer [email protected] 02070974113
AppJ3-Consolidated Contacts Register-PoV Process-v9.6 Consolidated Contacts Reigster Pre-Order Validation Process
Case Handler Details Escalation contact details CP Name RID Refs Cupid refs General order enquiries ESDB Queries Name Email Tel.No. CFS Provisioning Team [email protected] 0116 229 2745 West Cloud Contact Solutions Lee Clements [email protected] 0116 2292717 DTP 706 4ComLimited PLC 001/031 [email protected] 0116 229 2745
Shelly Matthew [email protected] 01138878000, Opt 1 001 (BT) Shelly Matthew [email protected] 01138878000, Opt 1 Yoozoom Telecom Ltd 256 (NTA) [email protected] 01138878000, Opt 1
Numbering Team [email protected] 0330 320 3333 Ben Merrills [email protected] 0330 320 3333 Zapappi Ltd LVU 871 Support Team [email protected] 0330 320 3333 Support Team [email protected] 0330 320 3333 Service Provision Team [email protected] 01706 902180 241/685 Neil Cross [email protected] Zen Internet 001 Jodie Kay [email protected] Simon Dodd [email protected] 01706 902136 Porting Desk [email protected] ZVC UK LTD Shazia Saeed [email protected] 0207 113 9077 040/388 (Zoom) [email protected]
In the absence of a pre-existing Contractual Agreement, Gaining CPs will need to sign a Bilateral NDA which this CP(acting as a LCP) will provide on Note 1 request (App J4-PoV -Contact Registration process-refers)
AppJ3-Consolidated Contacts Register-PoV Process-v9.6