DECEMBER 2020/JANUARY 2021

Recreation + Transportation + News + Services + More Your health won’t wait.

Seek care when you need it. We’re here with every The Saddleback Medical Center protection and precaution. emergency department is available We’ve taken every measure to ensure 24 hours a day, seven days a week, to your safety under our care, including: provide care and lifesaving treatment • Separate care areas for patients with for numerous conditions, including: COVID-19 or flu symptoms • Chest pain • Dizziness • Screening of all employees, physicians • Shortness • Severe and patients of breath abdominal pain • Staff wears CDC-recommended • High fever • Fainting personal protective equipment (PPE) • Severe bleeding • Severe headache • Visitors are allowed on a limited basis • Broken bone • Suicidal thoughts depending on the patient’s signs • Confusion and symptoms

If you are experiencing a life- Saddleback Medical Center is proud to threatening situation, it is vitally be one of the first and only hospitals important that you access emergency in Orange County to receive the Age- services by calling 9-1-1 or going to the Friendly Health Systems – Committed nearest emergency department. Doing to Care Excellence recognition so may save your life. from the Institute for Healthcare Improvement, as well as Geriatric Emergency Department Accreditation from the American College of Emergency Physicians.

memorialcare.org/WereHere Your health LETTER FROM THE EDITOR won’t wait. IMPORTANT QUESTIONS How Are We Doing? Communication can be a tricky thing. Some folks might prefer emails, some prefer in-hand hard copies. And perception and interpretation of messages can be as varied as the number of people who read them. One reader may be fascinated by a feature story, another might like the comfort of having Seek care when you need it. We’re here with every important information at their fingertips. The Saddleback Medical Center protection and precaution. Transparency and two-way communication are important to us, which is why emergency department is available on pages 12 and 13, we’re offering a survey for Village Breeze readers. Please We’ve taken every measure to ensure tell us how we’re doing, what you like (or don’t like) reading, what you’d like to 24 hours a day, seven days a week, to your safety under our care, including: see more (or less) of in future editions and more. provide care and lifesaving treatment • Separate care areas for patients with Please tear out the survey and mail it to Village Breeze Reader Survey at 24351 El Toro, Laguna Woods, for numerous conditions, including: CA 92637, or visit bit.ly/2JLFO5I and take the survey online via a fillable PDF. Either way, your COVID-19 or flu symptoms • Chest pain • Dizziness participation is important, welcome and appreciated. • Screening of all employees, physicians • Shortness • Severe and patients Didn’t Get Your Breeze? of breath abdominal pain The Village Breeze is delivered via the United States Postal Service’s Every Door Direct (EDD) program, • Staff wears CDC-recommended • High fever • Fainting not First-Class mail. EDD is designed to deliver to every address in a defined geographic area by personal protective equipment (PPE) neighborhood, by city or by ZIP code. We are continually working with USPS to improve delivery. • Severe bleeding • Severe headache • Visitors are allowed on a limited basis However, if you experience periodic or repeated missed delivery, please let us know by shooting an • Broken bone • Suicidal thoughts depending on the patient’s signs email to [email protected]. • Confusion and symptoms Back Where We Started? At press time, Orange County found itself moved back into the purple tier in the state response to COVID-19. If you are experiencing a life- Saddleback Medical Center is proud to It felt like a crushing blow after we had made progress in reopening and beginning to enjoy aspects of normal threatening situation, it is vitally be one of the first and only hospitals life. But we know more now about what we can do to protect ourselves, our loved ones, our friends and our important that you access emergency in Orange County to receive the Age- neighbors. One of the important keys, health experts say, is mask wearing. But not all masks protect equally. The Centers for Disease Control and Prevention (CDC) does not recommend using face shields or goggles as services by calling 9-1-1 or going to the Friendly Health Systems – Committed nearest emergency department. Doing a substitute for masks. Face shields and goggles are primarily used to protect the eyes of the person wearing to Care Excellence recognition it. Goggles do not cover the nose and mouth. Face shields have large gaps below and alongside the face, where so may save your life. from the Institute for Healthcare your respiratory droplets may escape and reach others around you. At this time, the CDC does not know how Improvement, as well as Geriatric much protection a face shield provides to people around you. For more information from the CDC on types of Emergency Department Accreditation masks, mask adaptations and alternatives, recent mask studies and more, visit bit.ly/3kJP7j3. We’re all COVID weary but hopefully a little wiser and continuing to practice self-care and protect others from the American College of around us. Emergency Physicians. Let’s remain hopeful that 2021 will be kinder to us all and, until next issue, please be well.

Ellyce Rothrock, Editor [email protected] memorialcare.org/WereHere LAGUNA WOODS MAGAZINE VILLAGE BREEZE 1 features 12 Village Breeze Reader Satisfaction Survey Tell us what you think! 14 The Davis-Stirling Story The basics behind the act that governs Laguna Woods Village and other California common interest developments. BY ELLYCE ROTHROCK PAGE 12 18 Visit the Village Library Bibliophiles, casual readers and movie watchers: In the time of COVID-19, this wonderful amenity remains available to fulfill your needs! BY JUANITA SKILLMAN 20 Getting Things Done and Having Fun Since moving to the Village in 2005, Bob and Barbara Powell have PAGE 14 combined work and play to entertain neighbors as writers, performers and TV6 show hosts. BY KIM CAMPBELL-THORNTON 24 Fixing Your Floor Pelvic floor dysfunction is common in women, and many accept it as a normal part of life. However, it is treatable—and not always via surgery, but by therapy you can do on your own. PAGE 20 BY ELLYCE ROTHROCK 36 Annual Legal Documents The Village Media/Broadband Services cable channel listing and Notification of Customer Rights Under the Cable Communications Policy Act of 1984 are provided here by law for resident use and review. PAGE 24

in every issue KEYS TO THE COMMUNITY 32 Village Map

2 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 VILLTHE OFFICIAL AGE BREEZE MAGAZINE OF LAGUNA WOODS VILLAGE DECEMBER 2020/JANUARY 2021

CEO: Jeffrey Parker PUBLISHER: Eileen Paulin EDITOR: Ellyce Rothrock MANAGING EDITOR: Susan Logan-McCracken CONTRIBUTING EDITOR: Jackie Brown VICE PRESIDENT, MEDIA SERVICES 55, SALES & MARKETING: Jon Noell ADVISORY BOARD: Golden Rain Foundation Media and Com- munications Committee: Elsie Addington, Bunny Carpenter, Annie McCary, Joan Milliman, Jon Pearlstone and Ryna Roth- berg; advisors Theresa Frost, Tom Nash, Carmen Pacella, Lucy Parker and Juanita Skillman BOARD PRESIDENTS: Bunny Carpenter, GRF Board of Directors; Steve Parsons, Third Laguna Hills Mutual Board of Directors; Sue PAGE 11 Margolis, United Laguna Woods Mutual Board of Directors; Ryna Rothberg, Mutual No. Fifty Board of Directors VILLAGE BREEZE MAGAZINE: Published six times a year by the Golden Rain Foundation (GRF) of Laguna Woods Village. ©2020 departments GRF. The diverse opinions expressed in Village Breeze magazine do not necessarily represent the views of the editors, Village Management Services Inc. management or administration, the GRF Board of Directors or the Village Breeze Advisory Board. 4 What’s Up in the Village Village Breeze magazine welcomes comment from its readers 28 Community Connected to [email protected] or Village Breeze, 24351 El Toro Road, Laguna Woods, CA 92637. 30 Your FAQs Answered EDITORIAL SUBMISSIONS: Village Breeze content is generated by the GRF Media and Communications Committee, its advisors and 34 Social Services the Village Management Services editorial team. The purpose of 44 Recreation this publication is to provide important community information in a concise format to the Residents of Laguna Woods Village. A 50 Transportation digital edition is available at lagunawoodsvillage.com. Unsolicited manuscripts and content suggestions are welcome 64 Then & Now for possible future use in the Village Breeze or other VMS publications. Acknowledgement of unsolicited manuscripts is in no way a suggestion or guarantee of publication. Submit concise editorial ideas as a one-page letter accompanied from the Village Boards by recent writing samples to [email protected] or to Village Breeze, 24351 El Toro Road, Laguna Woods, CA Reports, news and updates from your boards of directors 92637. Include your full name, phone number, email address and manor number. To receive a copy of the Laguna Woods Village Style Guide and editorial guidelines, email info@ 53 Golden Rain Foundation of Laguna Woods lagunawoodsvillage.com. 56 Third Laguna Hills Mutual Submissions will not be returned. 60 United Laguna Woods Mutual Village Breeze reserves the right to edit any and all content for clarity, accuracy, space and tone and correct grammar, spelling 63 Village Management Services and usage. Only Village Breeze staff and its advisors prepare and assign editorial content. No contributor or agent may promise content, or content placement within Village Breeze, to any individual, group, business, organization or entity.

LAGUNA WOODS MAGAZINE VILLAGE BREEZE 3 WHAT’S UP IN THE VILLAGE

VMS MALWARE UPDATE NEW RESIDENT WHAT’S UP IN THE VILLAGE THE UP IN WHAT’S Malware attacks—where cybercriminals infiltrate servers, encrypt data to deny the victim access and hold the decryption key for ORIENTATIONS ransom—are on the rise everywhere. Hackers can gain access to myriad municipalities, financial institutions, government agencies RETURN and other entities that have seemingly impenetrable IT networks. Introductions to life in In November, Village Management Services was the target of a the Village are back in malware attack, most likely because the criminals mistook VMS virtual format. for a city government. The Village financial system and external resident-facing systems were not affected, but some internal For residents who are new to the systems were incapacitated. Village but have not yet attended From the onset of this incident, VMS worked closely with federal a new resident orientation and local law authorities as well as highly qualified technical and meeting, now is a great time to legal experts with experience in this escalating form of cybercrime. do so. GRF, Third and United boards of directors made the decision to This informational session pay a modest (less than $350K) ransom to obtain the decryption is a wonderful opportunity to key, allowing VMS to retrieve vital data and get company familiarize yourself with the departments back on track. Neither resident assessments nor operating rules of your mutual reserve accounts were impacted due to this incident. The cost of and to talk with a board member the ransom was covered via a combination of cost savings in other who represents the mutual. areas and delaying budgeted expenses that can be postponed Some of the topics discussed without major impact to services. during these sessions include VMS now has access to all data, which was carefully reviewed the resident portal, Resident and analyzed to ensure no malware remained. The company’s IT Services, DwellingLive, HO6 staff worked around the clock to navigate this highly complicated insurance, maintenance and and time-consuming situation and return operations to normal. service requests, the manor This incident resulted in delays and challenges that alterations process, how to get understandably were frustrating, and we appreciate your patience involved in the community and as we worked to resolve these issues. much more. Get dates and times, and RSVP by emailing Executive Assistant Becky Jackson at [email protected] to In the event of an emergency or the need to broadcast critical time-sensitive schedule a virtual new resident news, CodeRED transmits brief, urgent messages to Village residents as orientation event. At that time, quickly as possible via a phone call, a text message or an email. residents will receive information If you are not already enrolled in CodeRED, simply visit regarding a link to the virtual lagunawoodsvillage.com, click the black and red CodeRED icon at the meeting and receive important top left-hand corner and fill out the form. digital documents, as well.

4 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 WHAT’S UP IN THE VILLAGE

5 . The order order . The . occurring in the same park park same the in occurring If space. outdoor other or multiple such gatherings mixing occurring, are gatherings between groups is not allowed. Additionally, multiple gatherings of three be jointly cannot households to coordinated or organized park public same the in occur the at space outdoor other or same time. The CDPH-issued guidance *Current as of press time. of as *Current also urges Californians to not not to Californians also urges sick, feel they if gatherings attend discourages high-risk individuals gatherings, any attending from importance the of reminds and hand and distancing physical of more. and hygiene, Order Stay-at-Home Limited California 19, November On Governor Gavin Newsom stay- limited a new, announced Nonessential order. at-home not are gatherings and work between of permitted hours the counties in 5 a.m. and p.m. 10 under tier purple the in are that Safer a for Blueprint California’s the in is County Orange Economy. status ongoing check tier; purple at covid19.ca.gov went into effect at 10 p.m. on p.m. 10 effectat into went November 21, and will remain in 21. December on a.m. 5 effectuntil at order the text of full the Read bit.ly/37pBp0b VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA than three households are are households three than includes This prohibited. everyone present, including hosts guests. and to time over stable with riskreduce transmission. of Participating in multiple different with gatherings households or groups is strongly discouraged. contact and attendees all of contact case in information needed later. is tracing tier. the purple outside in is households three than park a public in permitted or other outdoor space, gatherings unrelated if even to up groups other of also are households three G K T A A g more include that atherings interact you eep households names collect host should he be held must gatherings ll more no of athering • • • • • Guidance features the features Guidance to adapt the way they live and and live they way the adapt to ongoing this of light in function is gather to way safest risk. The the in people with time spend to virtually gather household, same to according outdoors,” gather or the CDPH guidance. following: for , which replaces all all replaces , which

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“COVID-19 continues to pose a pose to continues “COVID-19 prior gatherings guidance. guidance. gatherings prior and communities to risk severe to California in people all requires and necessary precautions follow Outdoor Gatherings and Activities CDPH 13, the November On the for Guidance issued Prevention of COVID-19 at Gatherings for Transmission bit.ly/3odlfOj more information. more information. requirement, which states “It’s “It’s states which requirement, now required that everyone in a mask wear must California outside when covering face or limited with home, their of Visitexceptions.” covid19. ca.gov/masks-and-ppe Face Coverings November on Last updated State California official the 19, covid19. website, government ca.gov The Temporary COVID-19 Rules Rules COVID-19 Temporary The and Third GRF, by adopted directors of boards United the With October. late in expired these of rules, the expiration State all to adhering is Village of Department California of and county (CDPH), Health Public health public applicable other guidelines* relating to parts resolution, emergency the of including face coverings, activities. indoor and gatherings COVID-19 GUIDANCE COVID-19 UPDATED VILLAGE WHAT’S UP IN THE VILLAGE WHAT’S UP IN THE VILLAGE THE UP IN WHAT’S

REGIONAL FIRE AND VILLAGE DISASTER RESOURCES

The local devastation caused by Fire Authority (OCFA) at captains participate in annual the Irvine Silverado fire brings ocfa.org for updates drills to prepare for any type into sharp focus the need for all regarding wildfires. of emergency, including residents to know where they can • Check the OCFA Twitter earthquakes, flood and fire. find news and updates regarding page, @OCFA_PIO, which Read more about Village disasters and emergencies is updated regularly to preparedness and the DPTF outside the community and to report acreage burned, at lagunawoodsvillage.com/ understand that the Village is percent contaminated and residents/security-services/ thoroughly prepared for disaster evacuations. disaster-preparedness. here at home. • Visit the Orange County In addition, the Social Sheriff’s Department Services Division is always Fire Resources website at bit.ly/35OTfZR, on alert when it comes to the At no time had the Village been which includes evacuations safety of the older residents in danger due to the Silverado resources for all Orange with whom they work. Fire. If there were danger and County municipalities. Further, the Village’s evacuation was necessary, Emergency Operations Plan residents most definitely would The Village Is Prepared aligns with industry standard have heard about it via the The Village has a strong and protocols and addresses CodeRED emergency alert system well-rehearsed Disaster the specific threats Laguna and other communications Preparedness Task Force (DPTF) Woods Village may face. The resources. Rely on facts from led by Security Chief Carlos plan conforms to the National trusted sources when seeking Rojas, who has significant Incident Management System regional updates. experience in emergency and the Incident Command • Enroll in Alert OC at response management. System, and has received bit.ly/364CKZZ to receive All key VMS employees and the Excellence in Disaster updates and notifications. the network of committed, Preparedness award from the • Visit the Orange County volunteer Good Neighbor American Red Cross.

6 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 WHAT’S UP IN THE VILLAGE 7 earing mask, a social W of the cold, flu, and COVID-19. distancing thorough and hand KNOW THE washing can prevent the spread DIFFERENCE ) )

VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA ), ranging from asymptomatic ) . COLD , cdc.gov/features/rhinoviruses cdc.gov/flu/symptoms

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• • • • • • • • • • • • • • • • • • • • • cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html cdc.gov/flu/symptoms/flu-vs-covid19.htm Both flu and COVID-19 can varying COVID-19 have Bothand flu signs degreesof and symptoms ( COVID-19 Symptoms ( and flu: shared COVID-19 by severe. Commonalities to Flu Symptoms ( As flu season continues, be aware of aware the be may you typical symptoms continues, Asseason flu ThisCOVID-19. not list is and flu cold, withexperience the common have If you overlapping. or exhaustive, be present may symptoms and other up symptoms, them bring be sure to the following any of about questions pictured the infographic download information, more For with doctor. your bit.ly/2Ip3Vqn at the right to Cold Symptoms ( viruses illness. severe mild to Flu can cause Getting anis annualan vaccine flu against influenza protect thisseason. help measure to important preventive Also, people. some illnesses serious in some more cause seems to COVID-19 showing any symptoms. without COVID-19 spread to be able may people

OR COVID? OR COVID? IS IT FLU IT IS WHAT’S UP IN THE VILLAGE

WHAT’S UP IN THE VILLAGE THE UP IN WHAT’S WE “drop, cover and hold on” in the event of an earthquake, “SHOOK OUT” inventorying their personal emergency supplies and updating emergency contact information SO YOU CAN with friends and family. Drop, Cover and Hold On Taking the proper actions, such as “drop, cover and hold on,” can save lives and reduce the risk LOOKAlways be prepared to OUTreduce your of injury. Learn and practice (at chance of injury during an earthquake. shakeout.org) what to do during an earthquake, whether at home On October 15 at 10:15 a.m., encouraged to “drop, cover or work, or while traveling. under the guidance of the and hold on” for one minute In most situations, you will Village Disaster Preparedness and to review the ShakeOut reduce your chance of injury if you: Task Force, the community website at shakeout.org/ • Drop where you are, onto participated in the Great california/index.html for other your hands and knees. California ShakeOut drill, an earthquake safety tips. This position protects you annual opportunity to practice Village residents were asked from being knocked down how to be safe during a large to participate in the drill by and also allows you to stay earthquake. Residents were identifying where they would low and crawl to shelter if nearby. • Cover your head and neck with one arm and hand. Laguna Woods Village residents who • Crawl underneath a nearby sturdy table or desk for would like additional information shelter. • Crawl next to an interior about the Disaster Preparedness wall (away from windows) if Task Force or are interested in joining no shelter is nearby. can email the Security Department • Stay on your knees; bend over to protect at [email protected]. vital organs.

8 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 WHAT’S UP IN THE VILLAGE 9 IF POSSIBLE USING CANEUSING VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA USING WALKERUSING USING WHEELCHAIRUSING . o shelter: Hold on to to on Hold o shelter: nder shelter: Hold on on Hold shelter: nder to it with one hand; be be hand; one with it to your with move to ready shifts. it if shelter N with neck and head your both arms and hands. U rop, cover and hold on on hold and cover rop, over your head and neck neck and head your over ock your wheels if you you wheels if your ock

to or sit on a chair, bed bed a chair, on sit or to and item, sturdy other or neck and head your cover a use you if hands both with nearby. it keep and cane, L wheelchair. or a walker use as low as get Carefully possible. Bend over and neck and head your cover a or a book arms, your with pillow and hold on until the shaking stops. D C a pillow or arms your with if stops shaking the until bed. or a recliner in are you • H •

• For moreFor tips, the read • • • stops. shaking until on old Earthquake Country Alliance Earthquake to Steps flyer “Seven Safety” bit.ly/3n8DHXZ at Lock, Cover and Hold On Hold and Cover Lock, the on get to you for hard it’s If back get cannot you or ground up again without help, follow these recommendations: WHAT’S UP IN THE VILLAGE

BEWARE WHAT’S UP IN THE VILLAGE THE UP IN WHAT’S APPLE GIFT CARD SCAMS A string of scams is taking place involving Apple Gift Cards, App Store & iTunes Gift Cards and Apple Store Gift Cards asking people to make payments over the phone for things such as taxes, hospital bills, bail money, debt collection and utility bills. The scams are committed using many methods, including gift cards. The scams follow a formula: The victim receives a call instilling panic and urgency to make a payment by purchasing Apple Gift Cards, App Store & iTunes Gift Cards or Apple Store Gift Cards from the nearest retailer (convenience store, electronics retailer, etc.). After the cards have been purchased, the victim is asked to pay by sharing the code(s) on the back of the card with the caller over the phone. According to Apple Inc., Apple Gift Cards and App Store & iTunes Gift Cards can be used only to purchase goods and services from Apple— including from Apple Retail Stores; apple.com; the App Store; iTunes Store; Apple Books; for subscriptions to Apple Music, Apple News+ and Apple Arcade; or for iCloud storage. Apple Store Gift Cards can be redeemed only on the Apple Online Store and at Apple Retail Stores. If you’re approached to use the cards for any other payment, you could very likely be the target of a scam and should immediately report it to your local police department as well as the Federal Trade Commission (FTC) at ftccomplaintassistant.gov. If you believe you’re the victim of a scam involving Apple Gift Cards, App Store & iTunes Gift Cards, or Apple Store Gift Cards, call Apple at 800-275-2273 and say “gift cards” when prompted.

Avoid Becoming a Victim Never provide the numbers on the back of a gift card to someone you do not know. If you are NOT purchasing an item from Apple—such as APPLE SCAM ALERT from the Apple Store, iTunes Store, App Store or Apple Books, or for an RESOURCES Apple Music subscription or iCloud storage—do NOT make a payment • FTC: bit.ly/36jalPO with an Apple Gift Card, App Store & iTunes Gift Card or Apple Store Gift Card. There’s no other instance in which you’ll be asked to make a • AARP: bit.ly/2JXbEfO payment with either of these gift cards. • IRS: bit.ly/2ImYS9J 10 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 WHAT’S UP IN THE VILLAGE . 11 .

if you are unable unable are you if . ontact VMS Security 949- VMS at ontact rint it out and mail it to to it mail and out it rint mail it to [email protected] to it mail 268-2356 and above the of any do to with you provide to need us survey— this of copy a paper you sure make will we one. receive E P Laguna Road, Toro El 24351 CAWoods, 92637. C

• • • in one of the following ways: . . . and VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA ir quality forecasts are available at aqmd.gov/forecast at ir quality are available forecasts outh Coast AQMD advisory updates can be found at at can be found advisory updates AQMD Coast outh air to qualityo subscribe alerts, by forecasts and advisories in an region by o view current air quality conditions or real-time air quality information, maps, notifications and air maps, notifications quality real-time or information, S T T F alerts AQMD health Coast area, in South the your download aqmd.gov/mobileapp at app A email, AirAlerts.org to go see aqmd.gov/aqimap map, interactive aqmd.gov/advisory

• Poor air quality Poor can throat; and irritate eyes, the cause nose current air quality conditions can monitor you how Here’s • • • • HOW TO CHECKHOW QUALITY AIR especially rage, fires Ridge Blue wildfiresand When Silverado like the Anaduring Santa wind air events, our anywhere can range from very to hazardous. unhealthy to groups sensitive unhealthy for asthma respiratory other and aggravate breath; of shortness affectheart and the cardiovascular and conditions; system. more can time cause periods of long air for polluted Breathing serious problems. everyfor just day: or during fire events can be accessed by visiting visiting by be accessed can lagunawoodsvillage.com/ residents/security-services/ disaster-preparedness clicking on the “Survey: Village button. Pets” with Residents pets all that ensure help To a of event the in rescued are pets with are residents disaster, 2020 the complete to encouraged Village Woods Laguna Survey of it return Pets and with Residents

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TACKLES PET RESCUE Federal the to According Emergency Management Agency strikes, disaster when (FEMA), within occur deaths most animal 48 first After hours. to the 24 New devastated Katrina Hurricane estimated an 2005, in Orleans pets never of 85% were 80% to owners their with reunited because they were prepared not pets. their for a plan with Village residents and their a pets experiencing from similar outcome in the event appointed GRF a disaster, of resident of group a volunteer a disaster create to lovers animal pets for living plan preparedness As a Village. Woods Laguna in Disaster the of subcommittee the Force, Preparedness Task survey to a new created group pets, what many how determine pets the pets where of and kind live in the Village. The survey TASK FORCE DISASTER PREPAREDNESS PREPAREDNESS SURVEY

1. Gender

2. Age

3. How many issues of the Village Breeze have you received/read?

4. Which of the following words would you use to describe the Village Breeze? Select all that apply. q Reliable q High quality q Useful VILLAGE BREEZE q Unique q Impractical READER SATISFACTION q Ineffective q Poor quality q Unreliable

5. What types of articles do SURVEY you like reading most in the Village Breeze? In order for us to get the best understanding of you and q Clubs your needs as a Village Breeze reader, please fill out this q Disaster preparedness survey as thoroughly as possible. You can tear it out q Equestrian or download and print it at bit.ly/2JLFO5I, fill in your q Event recap feedback and mail it to Village Breeze Reader Survey, q Finance/wealth management Attn: Media & Communications, 24351 El Toro Road, q Fitness Laguna Woods, CA 92637. Or download the fillable form q Hobbies/personal interest at bit.ly/2JLFO5I, enter your feedback and email it to q Landscaping [email protected]. q Letter from the editor q Local interest Thank you for your time and participation. q Maintenance & Construction

12 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 q Medical and personal health 8. What kinds of articles would 12. Has the Village Breeze q Mental health you like to see more of in the answered questions you Village Breeze? might have had and/or q Pets increased your knowledge q Reader-generated content of where to go for answers and contests about the community? q Recreation q Resident profiles q Resident Services q Security 9. What kinds of articles would you like to see less of in the q Social Services Village Breeze? q Then & Now 13. What do you think we could q Transportation improve in the Village q Travel Breeze? q Village Television q Village-specific topics q What’s Up in the Village 10. What do you as a reader q Your FAQs Answered think the Village Breeze q Other (please specify) gets right?

6. How would you rate the 14. Please share any other quality of the Village comments, questions or Breeze? concerns. q Very high quality q High quality q Neither high nor low quality q Low quality q Very low quality 11. Has the Village Breeze helped you understand and/or navigate the 7. Overall, how satisfied community? are you with the Village Breeze? q Very satisfied 15. Other information q Somewhat satisfied (optional) q Neither satisfied nor Name dissatisfied Email q Somewhat dissatisfied q Very dissatisfied

LAGUNA WOODS MAGAZINE VILLAGE BREEZE 13 THE DAVIS-STIRLING STORY

The basics behind BY ELLYCE ROTHROCK

the act that ou have heard members of the Village’s boards of directors talk governs Laguna about and make reference to the Davis-Stirling Act a great deal. ButY exactly what is this act, and what does it mean to the Village Woods Village and and to its residents? other California The Davis-Stirling Common Interest Development (CID) Act was authored by California Assemblyman Lawrence Stirling, joined by common interest former California Governor Gray Davis (who was assemblyman and housing committee chair at the time), signed into law by California developments. Governor Deukmejian on September 18, 1985, and went into effect January 1, 1986, as Civil Code §§1350-1374 (a rewrite and renumbering of the act took effect January 1, 2014). Now located

14 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 in the California Civil Code beginning with section 4000, How Davis-Stirling Is Broken Down the act governs condominium Find the Davis-Stirling Common Interest Development (Third Mutual), cooperative Act at bit.ly/362nhJP. (United Mutual) and planned- unit development communities Provisions of the act: in California. • General Provisions (§4000-§4190) Under Davis-Stirling, a CID developer is able to create a • Application of Act (§4200-§4202) homeowner association (HOA) to govern the development. As • Governing Documents (§4205-§4370) part of creating the HOA, the • Ownership and Transfer of Interests (§4500-§4650) developer records a document known as the Declaration of • Property Use and Maintenance (§4700-§4790) Covenants, Conditions, and Restrictions (CC&Rs) against the • Association Governance (§4800-§5405) units or parcels within the HOA • Finances (§5500-§5580) with the county recorder. Davis-Stirling, which applies • Assessments and Assessment Collection to all common interest (§5600-§5740) developments and is meant to protect HOA members and to • Insurance and Liability (§5800-§5810) allow for self-governance by an • Dispute Resolution and Enforcement (§5850-§5985) elected board, regulates HOA finances, insurance, elections, • Construction Defect Litigation (§6000-§6150) communication with members, dispute resolution, operations and more. An association can be either public-service functions such to the governing body of a incorporated or unincorporated, as maintenance and repair of municipality.” (Damon v. Ocean but incorporation protects public areas and utilities, street Hills Journalism Club (2000) owners from responsibility and common area lighting, 85 Cal.App.4th 468, 475; for association debts, losses sanitation and the regulation internal cites and quotation and liabilities. Recent laws and enforcement of zoning marks omitted). have extended most of these ordinances.... In almost every “Indeed, the homeowners protections to owners of case, the association provides associations function almost unincorporated associations, as its members with utility as a second municipal well. Laguna Woods Village and services, road maintenance, government, regulating many the Mutuals are all incorporated street and common area aspects of [the homeowners’] associations. lighting, and refuse removal.... daily lives. [U]pon analysis of All of these functions are the association’s functions, HOA As Mini-Government financed through assessments one clearly sees the HOAs operate like government or taxes levied upon the association as a quasi- entities, even though they members of the community, government entity paralleling are not. with powers vested in the in almost every case Homeowner associations board of directors ... or other the powers, duties, and “play an important role ... in similar body clearly analogous responsibilities of a municipal LAGUNA WOODS MAGAZINE VILLAGE BREEZE 15 HOA Scope An HOA’s board may enact rules which are legally binding upon residents as long as they do not conflict with the CC&Rs or state or federal law. Board meetings are generally open to HOA members, with some exceptions, such as closed-session meetings. Closed meetings, also known as executive meetings, are the only HOA meetings that are closed to association members. These sessions may involve sensitive issues like considering litigation; discipline for members, employees or contractors, as well as complaints against the same; and discussing member appeals of violations or penalties. The HOA is also allowed Davis-Stirling, which applies to all to charge development common interest developments and is homeowners with regular fees, comparable to taxes, which meant to protect HOA members and to are used for paying for security allow for self-governance by an elected guards or operating a gatehouse and maintaining common areas board, regulates HOA finances, insurance, like corridors, fitness centers, elections, communication with members, landscaping, parking, pools, racket courts, walkways and dispute resolution, operations and more. more. The HOA can levy fines or sue homeowners for damages and/or bring an injunction to government. As a mini- the municipal police and public enforce the HOA’s rules government, the association safety functions.... In short, and CC&Rs. provides to its members, in homeowners associations, via almost every case, utility their enforcement of the CC&Rs, History Creates Davis-Stirling services, road maintenance, provide many beneficial and Two significant trends in street and common area desirable services that permit a California during the 1970s lighting, and refuse removal. common interest development led to the Davis-Stirling Act. In many cases, it also provides to flourish.” (Villa Milano First, developers began security services and various Homeowners Ass’n v. Il Davorge transitioning away from the forms of communication within (2000) 84 Cal. App.4th 819, 836; historical residential model, the community. There is, internal cites and quotation single-family detached homes, moreover, a clear analogy to marks omitted). due to a dearth of suitable

16 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 land for single-family homes. HOAs were poorly planned consolidate existing statutory Developers instead began to and marginally regulated provisions, standardize laws develop higher-density housing, by the Condominium Act of governing CIDs and make often on land previously 1963. In 1984, the California exceptions only as needed for considered geographically State Assembly addressed the specific developments, validate unsuitable or too far from cities. issue via a Select Assembly existing practices and resolve Developers would often build Committee tasked with four various challenges with HOA high-density structures on one objectives in drafting what operations. parcel, such as a condominium became the Davis-Stirling Act: complex, while simultaneously setting aside an adjacent parcel to be left as open space or to be developed into a recreational area to benefit the development’s residents. However, developers needed to ensure the residents benefiting from adjacent recreational areas would take care of them. Then, Proposition 13, National Cooperative Bank enacted in 1978, curtailed local governments’ ability Your Co-op Banking Expert to increase property taxes, leading to increasing reluctance Count on NCB to provide the best loan option for your purchase to approve new residential or refinance. Our fast and flexible approach to banking puts us developments for which they above the rest. may not be able to provide adequate public services based on current and future projected revenue. Local governments began to Contact us or apply online today! force developers to privatize services traditionally regarded as for the public good: fire protection, lighting, parks, recreation centers, street landscaping and maintenance, security and sewer service. Developers then began creating HOAs, which would secure fees and assessments from homeowners to pay for NCB also offers personal deposit rates. Check out our Impact such services. Banking Accounts at www.ncb.coop. Grow your investment while The resulting HOA rush in making a difference in your community. You are what you bank. the 1980s revealed significant limitations of California laws NCB NMLS# 422343. Banking products and services provided by National Cooperative Bank, N.A. Member FDIC. applicable to CIDs. Many LAGUNA WOODS MAGAZINE VILLAGE BREEZE 17

VisitVILLAGE the LIBRARY Bibliophiles, casual readers and movie watchers: In the time of COVID-19, this wonderful amenity remains available to fulfill your needs!

BY JUANITA SKILLMAN, DIRECTOR, VMS

he coronavirus might have taken away some of the things we enjoy books and DVDs for pickup. on a daily basis, but there’s one thing it can’t take away—our love To help ensure the health and ofT reading and watching movies. safety of library patrons, those And that’s where the Village Library, an amenity available to all same volunteers sanitize and residents, is more than ready and able to step in and fulfill avid shelve all items returned to the readers’ needs. drop box on a daily basis. Since March of this year, residents have checked out more than 400 In addition, on the breezeway CD books, 1,650 DVDs, 4,300 regular-print books and 1,600 large-print outside the library, paperbacks, books for a total of more than 8,000 total items checked out! puzzles and some DVDs are The library building itself may be closed, but thanks to dedicated available 24/7 on the honor volunteers, residents may access the online catalog and request system. Daily newspapers are available on the breezeway table, with a few chairs nearby to sit and catch up on the The Village Library is located at 24266 Calle news. Please do not remove the newspapers from the Aragon. View the online catalog at library breezeway area, as they are read by many residents https://lagunawoods.biblionix.com/catalog. throughout the day. If you need Please email [email protected] to check email or browse the internet, WiFi is available on the with any questions. breezeway, as well. 18 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 How the Online Reservation in our system. Phone System Works notifications are made • Visit https://lagunawoods. only when volunteer staff biblionix.com/catalog. is on duty. • To search for catalog items, • Reserved items can go to Find in the upper left be picked up from 11 corner. a.m. to 1 p.m. Monday • To renew or reserve item, log through Saturday. in at the upper right-hand • Residents must show corner using your Village ID their Village ID to pick number and your telephone up reserved items. number as your password. • Items are checked out • Library volunteers pull for three weeks. The outdoor cabinet holds reserved items and place • Return items to the books, DVDs, puzzles, newspapers and magazines. them on carts by the door. drop box. • Residents are notified by Fines will not accumulate during email or telephone when the library closure. However, The staff appreciates your their items are ready for please consider other patrons and patience during this time, as for pickup. Email is automatic return your reserved items in a health and safety concerns, the when an item is checked timely manner. Every day there number of volunteers who can in, so patrons should be are almost 300 people waiting for work on pulling reserved items in sure to have a current email items checked out by others. the library at one time is limited.

Virtual Community Education

Get the most out of Medicare. Have you subscribed to To help you get the most out of Medicare, we offer free, our YouTube channel? virtual presentations and Medicare resources to help you You can access the latest health information understand the options available to you. from Saddleback Medical Center’s clinical experts You can learn about: anywhere, anytime, on our YouTube channel at • Original Medicare youtube.com/MemorialCareSaddlebackMedicalCenter. • Medicare Advantage plans We’ll be sharing videos on breast health, joint and • Prescription Drug plans back pain, heart disease and more. Tune in for tips to help you stay healthy. • Medigap plans Also, watch for our new health show “Beyond Medicine” Learn about the four parts of Medicare and get in on Laguna Woods TV6! contact with Medicare experts. Find a date and time that works best for you at: choosememorialcare.org.

LAGUNA WOODS MAGAZINE VILLAGE BREEZE 19 GETTING THINGS DONE AND HAVI N G FUN

The Powells married in 1980 in Mill Valley, California, when Barbara was 25 and Bob was 35. Barbara is wearing her mom’s wedding dress, which her sister also wore for her wedding.

Since moving to the Village in 2005, Bob and Barbara Powell have combined work and play to entertain neighbors as writers, performers and TV6 show hosts. BY KIM CAMPBELL-THORNTON

efore they finally settled in Laguna Woods Village, Bob and Barbara Wending Their Way to Powell led a peripatetic life, driven first by their careers and then the Village byB a desire to chuck it all and see the country. In 1997, they sold their The next six years saw them home in Dana Point, put their belongings in storage and hit the road in taking on a medley of jobs, their Pontiac Grand Am. from delivering phone books The couple met in San Francisco at CNA Insurance. Bob was a single to doing resets for grocery parent of three children—ages 7, 11 and 12—and Barbara was willing stores. They spent the summer to take on the four of them. They lived several places in the Bay Area, of 1999 working in the Tetons and then Bob, who specialized in architect and engineer malpractice in Wyoming. Bob put up tent insurance, was transferred to Dana Point. They and their family had a cabins in freezing weather, and happy dozen years there. But once their kids were in college, the road Barbara sold activities such as called their name. raft trips and horseback riding. “We traveled all across the United States, and we liked Prescott, Their housing was a bedroom in Arizona, so we decided we’d move there,” Barbara says. a dormitory—nicknamed Geritol

20 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 Hall—with a bathroom down She hit her the hall. stride, though, The couple, who have now when asked to been married for 40 years, put on a surprise loved the experience of entertainment exploring the country and event for Village seeing the great national parks resident Terry and their wildlife, but after 9/11, Fiset, who at the Barbara, who was still in her time was turning 40s, decided it was time to go 64. Barbara put back to work. They headed back together a roast, to California. Living in Laguna with singing, Woods Village, where they moved dancing and in 2005, was an appealing option skits. It was a hit. because it was accessible to A popular Christmas Barbara’s workplace. show followed. Theatre Guild meeting in June They didn’t know anyone in the “And then I opened my big 2012. Barbara did a “singing Village, but walking their corgi mouth and said it’d be fun to do sisters” duet as nuns from helped them meet their new a Johnny Carson show,” she says. “White Christmas”; Bob was neighbors. As anyone with a dog All this took place while Barbara Johnny Depp in “Pirates.” knows, walking said dog is a classic was working full time. After way to meet people and make retiring three and a half years ago, last show. We had 100 performers friends. That led to neighborhood things got even busier. Or, as Bob on that show in a year and a half, potlucks, games, gardening and says, “Then it got worse.” some from the community, like progressive parties. barbershop quartets, The New “It’s really made a big difference TV6 Career Takes Off Harmonaires from Laguna Woods in our community,” Barbara says. People kept asking what they Village and a lot of people from “And I created a list of everyone’s were going to do next. It turned the Theater Guild. It gave people phone numbers and emails in out to be a TV show. an outlet. No one ever turned case of emergency.” “We approached Paul Ortiz, us down, I don’t think, because They became further involved the station manager at TV6,” she actors are such hams.” in the community after Barbara says. “And we pitched an idea They credit Ortiz with making saw an ad asking for residents called “Food, Friends and Fun.” them look good. He taught them to audition for a radio show. The variety show focused on how cameras work, which camera Bob, who has the perfect radio easy recipes that viewers could to look at, where to put the mikes, announcer voice, was reluctant cook in batches or make for what a pick-up shot was (in case at first. only one person. The monthly you’re wondering, it’s a minor shot “I went just to please her,” he half-hour show focused on filmed or recorded after the fact to says. “I got the lead part, and that demonstrating different cooking support footage that has already was 12 years ago.” techniques or how to make fun been shot). Now they’re both involved in food like lasagna cupcakes, “It was a challenge for all of us, entertainment at the Village, interspersed with singing, and I think everyone enjoyed the with Barbara writing, producing dancing and sketch comedy in learning curve,” Barbara says. “It and directing shows and both of between the cooking. has helped us now when we’re them performing. “We did the ‘Time Warp’ dance in the world of Zoom, where we “I had never acted,” Barbara for Halloween,” Barbara says. “We have to be thinking about things says. “I had stage fright so bad.” did a ‘Laugh-In’ tribute on our in a different way.” LAGUNA WOODS MAGAZINE VILLAGE BREEZE 21 This Christmas card photo was taken in summer 1999 in the Grand Tetons, Wyoming, while working for the lodge company, outside of Geritol Hall where Barbara and Bob’s dorms were located.

Keeping Current During COVID Their most recent production collided with COVID-19. “Love, Sex & the Big City,” set in New York City’s Barbizon Hotel, “So, we never got to do the “I’ve got another Reader’s Theater featured Sister Erma God, on play, but we did have it taped,” project [and] we’re doing the the run from the mafia; Irma Bob says. “It’s all Zoom now.” Johnny Carson Show 2020. Estelle Diamond, an aging star who got The video conferencing platform DiNunzio is our president, and her start in industrial musicals; has allowed the Powells and she’s been lobbying Recreation for and Kiki from Cuba—who was other performers to continue a venue for us to perform live with really from Atlanta. They brought entertaining the community. social distancing.” the stories to life with song, Using Reader’s Theater, they’ve Learning Zoom came dance and sketch comedy. But created scenes, tying them with challenges. The virtual the day of the dress rehearsal together with a narrator, and backgrounds that are available turned out to be the day played them at Zoom meetings. required certain computer California shut down because of For one, television comedy writer processing capabilities, which no the COVID pandemic. Phil Doran spoke about his career one had. That was frustrating, Miked up and ready for in comedy writing. For Halloween, because the quad core sound checks, everyone was Barbara wrote a radio play called processors helped to prevent told to leave the sound stage. “Creature from the Black Laguna.” glitches and sound issues. But Fortunately, they were granted In November there was a tribute Barbara stays positive. two hours to record it—with no for Veterans Day. Her motto is “‘We’re moving, audience and lacking one of their “We’re trying new things to keep we’re learning.’ My actors are primary players. people involved,” Barbara says.

The original Hot Flashes, left to right: Barbara Powell, Benji Johnson (past president of Theatre Guild, now deceased), Ora Fife (moved back to Louisiana), Estelle DiNunzio (current Theatre Guild president and Hot Flash), Terry Fiset (former Theatre Guild president and genius behind Hot Flashes) and Dolores Strick (moved back to Los Angeles). 22 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 “You can be as involved as you want to be. There are over 200 clubs. If you can’t find a club that you’re interested in, I would be surprised. It’s such an opportunity for people if they are just brave enough to step out of their comfort

The 2018 Hot Flashes, left zone a little bit. There’s pottery, jewelry, golf to right: Madelyn Enright (current Hot Flash), Victoria lessons, lawn bowling, bocce, workshops, Herbert (former Hot Flash), sewing rooms. And everyone here is nice. It’s Barbara Powell and Estelle DiNunzio (current Hot Flash like your second childhood. Carpe diem.” and Theatre Guild president). —Barbara Powell

producer. She’s like a project Woods,” Barbara says. “We don’t manager, keeping all this stuff go out a lot, but it’s a great place coordinated. Her real forte is to bring guests and celebrate.” creative writing, and I think that’s Since COVID, they’ve been what’s kept her club going. participated in some get- We call her the Energizer Bunny.” togethers with social distancing. In turn, she says, “Bob is my Now that it’s cooling off again, muse. I can’t write unless he’s in they’re ready for another one. the room.” COVID or not, newcomers shouldn’t have any difficulty As Involved as You Like getting involved, they say. Before COVID grounded them, Barbara cites her own Bob and Barbara enjoyed experience. She couldn’t have During one of Barbara and traveling, especially after her imagined having a TV show, Bob’s many travels, this retirement. They took five trips directing, writing and performing. time to the Hamptons. to Europe. The first two involved “You can be as involved as you planes, trains and Airbnbs, but want to be,” she says. “There are having something to do. I’m they quickly became tired of over 200 clubs. If you can’t find getting new directors. I’m getting hauling their luggage around a club that you’re interested in, I new actors and just trying to move from place to place. The next would be surprised. It’s such an forward when people don’t have a three saw them taking Viking opportunity for people if they lot of stuff to look forward to.” river cruises, down the Danube, are just brave enough to step Bob interjects. along the Rhine and then through out of their comfort zone a little “Neither one of us knew we’d the Norwegian fjords. bit. There’s pottery, jewelry, golf be doing any of this kind of stuff. Closer to home, they enjoy a lessons, lawn bowling, bocce, But Barbara, she’s a really good little golf and Restaurant 19. workshops, sewing rooms. And actress, and she’s a very good “The clubhouse is just stunning. everyone here is nice. It’s like your director and a very excellent It’s a real jewel for Laguna second childhood. Carpe diem.” LAGUNA WOODS MAGAZINE VILLAGE BREEZE 23 YOUR FLOOR Pelvic floor dysfunction is common in women, and many accept it as a normal part of life. However, it is treatable—and not always via surgery, but by therapy you can do on your own.

BY ELLYCE ROTHROCK

he aging process is hallmarked by many changes: biological, can no longer support the pelvic physiological and social to name a few. Some age-related changes organs due to weak or damaged areT benign; others can be psychologically significant or result in a tissues, causing one or more decline in the quality of daily life. organs to drop or press into or Common physiological changes faced by women 55 and older, out of the vagina. especially those who have had multiple vaginal births, involve pelvic “Patients come into the office floor issues—specifically prolapse and incontinence. complaining of a sensation that Neither condition is life threatening or particularly high risk, but both feels like the vagina is ‘falling,’ can be annoying, uncomfortable and embarrassing. or complain of a bulge that However, those facing a prolapse or urinary incontinence have feels like a water balloon,” said multiple treatment options, from simple exercises to minimally invasive Jennifer Gruenenfelder, MD, who procedures to more involved surgery. specializes in female urology and neurology in Orange Prolapse County, California. The pelvic floor is a group of muscles that support a woman’s bladder, “Three things can drop into the uterus, urethra and rectum. A prolapse occurs when these muscles vagina: The bladder can bulge

24 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 and fall, the uterus loses support also are at greater risk. Obesity commonly affects women and starts to drop, and the is risk factor that is preventable. in two ways: stress and urge rectum can bulge.” Prolapse may be hereditary, but incontinence, or overactive According to Dr. Gruenenfelder, the science isn’t clear on that.” bladder. patients with bladder prolapse Diagnosis is made via a Stress incontinence, leakage or bulging often have a feeling of physical exam either with a associated with an increase in fullness or pressure in the pelvis gynecologist or urologist, who abdominal pressure, can occur and vagina, see or feel a bulge of assesses what stage the patient during coughing, sneezing, tissue, and experience problems is at and whether intervention running, jumping, jogging or urinating, including difficulty is necessary. lifting heavy objects. Similar to starting a urine stream and/or “Patients with relatively mild prolapse, the risk factors include emptying the bladder. In a rectal prolapse can benefit from multiple vaginal births, obesity prolapse, patients have difficulty exercises to strengthen pelvic and age. emptying their bowels. muscles,” said Dr. Gruenenfelder. “Patients feel wet while they “These conditions are graded “In patients who have moderate do those activities, and it’s on a scale of 1 to 4 in severity, to severe prolapse, a pessary, always worse with a full bladder, with Grade 4 being the vagina like a diaphragm or rubber ring, although you don’t need a full outside the body, to Grade 1, is placed in the vagina to hold it bladder to experience leakage,” which involves a bit of laxity, in a more supportive position. said Dr. Gruenenfelder. where you’re aware that Or alternatively, surgery can fix First-line therapy for stress something isn’t quite the way it the prolapse, which is basically incontinence is working with used to be,” she said. repositioning and tacking The major cause is related to everything up and surgically women who have had vaginal holding it in place.” births, said Dr. Gruenenfelder. First-line therapy for stress “If you’ve had more kids, you Urinary Stress and Urge incontinence is working with have an increased risk with each Incontinence a physical therapist to learn additional child. Patients who Urinary incontinence, a lack of and do exercises, including have a history of hysterectomy voluntary control over urination, Kegels, that strengthen the pelvic muscles and allow the bladder to better hold in urine.

LAGUNA WOODS MAGAZINE VILLAGE BREEZE 25 a physical therapist to learn women are in their 80s, about they should take advantage of and do exercises, including 20% of the population has treatment if it’s available,” said Kegels, that strengthen the overactive bladder.” Dr. Gruenenfelder. “On the other pelvic muscles and allow the Overactive bladder hand, it’s not cancer; it’s not bladder to better hold in urine. If is diagnosed through a life-threatening. It’s more of a targeted exercise is not enough combination of patient history quality of life issue.” to fix the problem, there are and a physical exam. During a surgical alternatives, said Dr. urodynamics test, which helps Prognosis Gruenenfelder. doctors understand the leakage Prolapse and urinary incontinence “One procedure involves a and how to best correct it, may worsen over time if not sling, in which the surgeon the patient is connected to a addressed, but with prolapse, the goes in through the vagina computer, a catheter is placed prognosis isn’t as clear. and rebuilds the ‘scaffolding’ in the bladder, the bladder is “Historically, doctors would underneath the urethra and filled, and a continuous readout say, ‘You should have surgery the bladder neck to hold it in a illustrates internal function while now before it gets any worse,’ more fixed position while you’re the bladder fills and while the but there have been long- exercising so you don’t leak,” patient tries to urinate. term studies of women with she said. “A relatively new and Similar to stress incontinence, mild to moderate Grade 2 or minimally invasive procedure first-line urge incontinence 3 prolapse, where if surgery is for those who may not opt for treatment involves physical not performed, patients can full surgery uses Bulkamid, an therapy, exercises and weight come in to the office once a injectable hydrogel. The surgeon loss. There is medication year for follow-up exams,” said enters with a camera and that essentially relaxes the Dr. Gruenenfelder. “Over any injects the medication into the bladder and allows it to hold given five-year period, 80% of sphincter, the muscle that holds more urine in between trips to women will remain the same. in urine. Bulkamid bulks up the the bathroom and decreases Just because you have this sphincter and aims to restore the urge, but medication can condition, it doesn’t mean you the natural closing pressure of cause side effects and/or not better do something because the urethra, helping it to better work as prescribed in some it could get worse. It’s really hold urine.” patients. Additional therapies hard to predict the future, and Urge incontinence, or include injecting Botox into with prolapse and incontinence, overactive bladder, is associated the bladder; a minor surgical I don’t recommend getting with a sudden, strong desire to procedure, sacral modulation, treatment because a patient is urinate that can’t be stopped. which is similar to a pacemaker worried about what may come; I “Patients stand up, suddenly and implanted in the bladder; generally recommend treatment feel an urge and can’t make it or undergoing in-office, once- if she doesn’t like her quality of to the bathroom in time,” said weekly percutaneous tibial life right now. Dr. Gruenenfelder. “Or they nerve stimulation, which “I always tell patients I don’t think they’re fine during a long involves placing electrical decide when they’re ready— car trip, but then when they stimulation on one of the nerves they do. They’ll know when get home and place their hand in the ankle. they’re ready. When you wake on the doorknob, they feel the “Treatment depends on how up and say I don’t want to keep urine leaking. Or they complain severe the problem is and how living like this, it’s a good time of leakage when they hear much treatment the patient to seek treatment. But if it’s a running water or are brushing wants, because incontinence minor nuisance and it doesn’t their teeth. It also can be part of is very annoying and can make really bother you, you don’t the aging process. By the time people feel pretty down, and need treatment.”

26 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 THE OFFICE AND THE CORONAVIRUS “Going to the doctor is safe,” said Jennifer Gruenenfelder, MD, who specializes in female urology and neurology in Orange County, it’s considered more urgent to be seen if you California. have urinary tract infections, blood in the “I do feel like there is this huge problem urine and certainly if you’re having any type with COVID, where medical professionals are of urinary pain. But if you’re complaining of very concerned that patients who have serious a bulging sensation in the vagina that’s been conditions aren’t receiving appropriate follow- there for a while or there’s just a little bit of up because they are afraid to come in to the leakage, it’s a good idea to get it checked out, medical center and possibly get COVID.” but they’re relatively low risk.” She strongly encourages those who want to “When you’re ready for your surgery, rest and should go to the doctor to do so. assured that MemorialCare Saddleback “As physicians, I believe we’re doing a very Medical Center can provide expert, safe care good job,” she said. “Medical facilities are during these unprecedented times,” said doing a very good job in terms of cleaning Heather Gilbert, MSN, RN, CNOR, Director of offices, limiting scheduling, maintaining social Perioperative Services at Saddleback Medical distancing, cleaning rooms in between visits, Center. “Our hospital and staff have done an etc. If you think something is wrong, you excellent job maintaining compliance with absolutely should see your doctor.” Centers for Disease Control and Prevention and the California Department of Public Health That said, incontinence and prolapse are not guidelines regarding social distancing, personal life-threatening conditions, she stated. protective equipment, cleaning and disinfecting, “If you have a little bit of leakage, are wearing and screening staff and patients for COVID-19. a panty liner, changing it once or twice a day We also have staff experienced and specialized and you’re not bothered by it, I don’t think in urology and gynecology procedures who there’s any reason you absolutely have to go in partner with you and your surgeon for optimal to have it evaluated. With the urinary system, care and a personalized experience.”

Jennifer Gruenenfelder, MD, holds a Bachelor of Science from UCLA, graduated medical school from the Columbia University College of Physicians & Surgeons, completed an internship and her residency at Baylor College of Medicine, and finished a one-year fellowship in female urology and neurology at the University of Michigan. She is the first woman in the history of Columbia’s medical school to complete a residency in urology. Dr. Gruenenfelder is board certified by the American Board of Urology, is subspecialty boarded in female pelvic medicine and reconstructive surgery, and is a member of the American Urological Association, the Society for Women in Urology and the Society of Urodynamics and Female Urology. In practice in Orange County, California, since 2002, she is part of Orange County Urology Associates medical group in Laguna Hills and performs surgery at MemorialCare Saddleback Medical Center, adjacent to Laguna Woods Village. Many patients see her because of her specialty training in female urology and incontinence, but she enjoys helping patients with all types of urological issues.

LAGUNA WOODS MAGAZINE VILLAGE BREEZE 27 COMMUNITY CONNECTED 28 Holiday Churro Cream Cheese Tart. resident, generously shared photos of his family and afavorite recipe, celebrate the holidays, resident Dr. Reyes, Robert an eight-year Village In response to our call to residents asking them to share how they CELEBRATE? HOW DOYOU CONNECTEDCOMMUNITY VILLAGE BREEZEDECEMBER 2020/JANUARY 2021 Cream Cheese TartCream Cheese Large baking pan baking Large eggs 2 1/4 cup sour cream 2 packages cheese cream 2 packages crescent roll dough Salt Cinnamon Sugar Vanilla extract Ingredients said Dr.said Reyes. Imade for her,”this dessert eight years here. “She loved live village; in the we have years, We isright. on all the living Village in the for 40 recently passed away after Michael Kennedy, who Mary mother-in-law his and husband Patrick Kennedy FromDr. left: Reyes, his Whitaker. Darline Ollie and left: Patrick,me, DupuieTim holidays with us.” From the Villagethe and celebrate the our live friends who also in Dr. Reyes. “Pictured here are love Village the Breeze,” said love“We living here, and we Holiday Churro Churro Holiday COMMUNITY CONNECTED 29 Those who practice gratitude life. better about feel We calmer. feel We feelWe confident. clearly. more think We body benefits. physical Our Developing this attitude we when times are There Year New the enjoy all Let’s find their lives are smoother and and smoother are find lives their practice stressful.less we When attitude,this we are rewarded psychologically. and physically comes often gratitude of receiving and giving through acts Even random kindness. of act give an can such watching gratitude. of sense this you acts great the of Witness some of kindness we have heard fires October here the about in California, to say nothing the acts kind during of done weep we Sometimes pandemic. observing just gratitude in these acts. be grateful. to difficult find it to be kind happens, that When yourself. Don’t beat yourself yourselfup. Treat as you might feeling is who friend a good feelings those Accept cranky. If be self-critical. don’t and own a mistake, made you’ve Be on. go and amends make it, supportive understanding and once can you so that yourself of the of aware become again and way your gifts coming many restore gratitude that attitude. many the of awareness with way our come that blessings our along pass and every day gratitude through random acts of kindness to everyone. VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA By accepting someone’s gift gift someone’s By accepting can receipt grateful Practicing behavior. Like children, anyone anyone children, Like behavior. a effortgive an to made has who We appreciated. feel to wants gift thought much how know don’t effortand put has thegiver not are they if but gift, the into feel often they acknowledged, slighted, dismissed or hurt. them. accept we gratitude, with just a is gift that Sometimes or back smiling by and smile, of gift the given have we waving receiving gratefully. many the of awareness an to lead develop and daily receive giftswe what for gratitude of attitude an we get from surroundings, our our ourselves. and family our friends,

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At this time of year, consider consider year, of time this At form this understand Parents Enjoy! 9. 10. 5. 6. 7. 8. 4. Prepare 1. 2. 3. By Joan Milliman (for Thrive) (for Milliman Joan By us let Year, New the As enter we acts with kindness. of continue act of a random what know We act, generous means—a kindness another for done small, or large self. for thought without receiving, of the kindness When someone gives gratefully. and gratefully it accept a gift, you Because Why? appreciatively. of gift the giver the giving are you for recognition and acceptance you. for done have they what small accept they when giving of with children their giftsfrom praise The and appreciation. recognized and feels loved child generous and gift their for RECEIVING GRATEFULLY RECEIVING THE KINDNESS OFTHE KINDNESS YOUR FAQS ANSWERED 30 to make adecision. and haverequest jurisdiction the members who will listen to your board of comprised is committee The board. the with Confer and resident can request to Meet a scenario, this In policies. staff cannot override theboards’ of VMS’ authority, outside decision boards. If aresident for asks a approved procedures by the and may enforce only those policies agent for the boards of directors, recourse do Ihave? provided staff me.to What I disagree with an answer VMS SOLVED PROBLEMS FAQ YOUR Staff VMS,of the managing Before you start making any changes you landscaping to the Before start VILLAGE BREEZEDECEMBER 2020/JANUARY 2021 surrounding your manor, submit a you first must s ANSWERED landscape form. request proactively respond. proactively staff help will information locatedis of and issue where the it and adetailed description phone number, email address your please make sure you include viayour request email, service vmsinc.org email at resident.services@ to reach this department? Is there another wayrequests. for my Services service when Icontact Resident I dislike waiting phone on the Reach Resident Services by Services Resident Reach name, manor number, . Providing this this Providing . . When you send

visitations are limited to 60 state that overnight guest community?the in permitted guests Are any decision. to appeal opportunity your request and have an regarding meetings of notified You action. for will bedirectors and presented to the board of consideration for Committee presented to the Landscape be will landscape change the page). Your request to Forms Landscaping >Landscape Residents >Maintenance & lagunawoodsvillage.com form, which can found be on submit aLandscape Request makingstart changes you must of the mutual, before so you your property manor the is making changes?start around my manor. Ijust Can changes to landscape the and Iwant to make several movedI just into Village, the Yes. The governing documents No. Most of the area around your name, unit number message, and to besure or aproblem that needs If youIf have aquestion that needs answering that needs answering village.com info@lagunawoods and email in your in and email (at the bottom of label the subject solving, email email solving, line My FAQ. . Include Include .

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. Members can can . Members members are invited to commentssubmit remotely by calling 949-268-2020 or emailing meeting@ vmsinc.org call beginning one half the meeting before hour the throughout and begins the meeting; of remainder any email members may the meeting before time or begin to scheduled is Include meeting. the during your name and unit number be and commenting, when name the include to sure which on meeting the of the in commenting you’re email subject field. To view the board meeting meeting board the view To you seek. calendar, go to Calendars to go calendar, lagunawoodsvillage.com selectand the board . Expect Expect . . Owner- . Landscaping > Landscaping Activities. VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA lagunawoodsvillage. lagunawoodsvillage. ontact the Office of the Office the ontact the of ttend a board meeting and and meeting ttend a board Find landscaping schedules at Residents > Maintenance & > Maintenance Residents at schedules landscaping Find address the board during during board the address the open forum portion of the agenda; you will have a three-minute time limit or board the to speak to the During a question. ask pandemic,COVID-19 board via broadcast are meetings Village Television (TV6) and at com/meetings when delay a 20-second watching the board via or online meeting Village Television (TV6). meetings committee Watch at com/meetings C a message leave and CEO member, board a specific for generalmanager@ email or vmsinc.org A

• • . . ? ail a letter addressed to to addressed a letter ail M trying are to you (board Board Directors, of reach) Laguna Road, Toro El 24351 CAWoods, 92637.

Laguna Woods Village’s GRF for directors of boards The • The landscaping schedules are are schedules landscaping The I am feeling overwhelmed, overwhelmed, feeling I am Where stressed isolated. and Ican turn? ServicesSocial Division residents been helping has 1972. Thesince division’s residents help to is mission maintain independence and enhance their quality of life. available are workers Social for short-term counseling, crisis intervention, support groups, programs, educational and planning care long-term resource referrals. Contact the 949-597-4267 at division be can mutuals housing the and reached various ways: days (cumulative) in a 12-month a 12-month in (cumulative) days not guests may However, period. absence the in unit a living use resident. qualified the of How can I find can How out when be done will work landscape manor? my around every twoweeks and updated website. Village the on posted Residents at the schedule Find & Landscaping > Maintenance > Landscaping Activities the reach to like I would GRF, directors for of boards I can How United. or Third them contact KEYS TO THE COMMUNITY LAGUNA WOODS VILLAGE COMMUNITY STREET MAP KEYS TO THE COMMUNITY SOCIAL SERVICES 34 34 seminars on timely health and wellness topics for successful aging. aging, women’s and issues, anxiety mindfulness, and workshops and bereavement, healthy support, caregiver on focus groups Support goal-driven counseling and referrals to services, long-term counseling. help maintain independence and enhance quality of life. programs, social engagement programs and much more, all into effort meal programs, delivery mental health programs, dementia care programs such and as caregiver services, transportation, services, workers and coordinators ready to things do those very for you? well-being. overall and functioning social enhance with individuals, families, groups and the community into an effort Who are social workers? They are professionals trained to work directly Division watches over our well-being. How the Village Social Services A STRONGER SERVICES SOCIAL SOUNDER YOU All services are confidential.All services short-term assessments, team The comprehensive in-home offers Our Village Social Division Services residents connects to community Did you know Laguna Woods Village has afully staffed team socialof VILLAGE BREEZEDECEMBER 2020/JANUARY 2021

Residents helping residents Woods Village of Laguna Foundation The Division at 949-597-4267 Services Social the call help, financial emergency needed. as contracts Ambulance CARE purchases preventiona fall and program offering in participates systems, residents medical alert with for residents supplies need, in equipment vision provide to works Braille with services, support for adult day care financial provides Village, on Meals Wheels the in funds more. and medication vouchers, dental care, taxi cards, medical copays, grocery bills, utility caregiver services, forassistance such as things provides financial temporary only Village residents,serving Woods created Village, by and The Foundation of Laguna If youIf temporary need addition,In foundation the . SOCIAL SERVICES

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VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA

Buddy Phone Phone If you are interested in being a volunteer or receiving calls, calls, receiving or a volunteer being in interested are you If 8 a.m. to 5 p.m., Monday 5 p.m., to 8 a.m. through Friday. lagunawoodsvillage.com at us Or visit Services tab Social the clicking by Residents.under from 949-597-4267 Services at Social Call Residents who volunteer with Social Services’ Phone Buddy program program Buddy Services’ Phone Social with volunteer who Residents to trained are Program) Visitor Friendly the of place in (temporarily others with contact seeking those to companions phone be friendly during this challenging time. 949-597-4376 at Villafana Cathy Coordinator Program contact [email protected] WANTING TO HEAR TO WANTING VOICE? A FRIENDLY addresses program Buddy Phone The are residents uncertainty and anxiety of COVID-19. a result as experiencing

. The foundation is funded foundation The through donations by Send individuals and clubs. donations to Foundation Village, Lagunaof Woods 3279, Box Laguna Hills,P.O. CA 92654, via or PayPal website, the foundation at foundationoflagunawoods Your call Social to Services Your talking aninvolves to intake will who work coordinator better understand your to will partner You situation. who with a social worker directlywill you to contact meeting. a telephone schedule During you the meeting, social assigned and your will discussworker your meet If you current situation. assistance, the for criteria will a social submit worker the Foundation to request Village Lagunaof Woods name behalf. your on Your and identifying information from confidential are kept If board members. foundation boardapproves the foundation the request, will a check be directly the vendor. sent to village.org ANNUAL LEGAL us, and certain information that is transmitted over our cable facilities. Some of our services may permit you to direct communications outside of our system and this law does not DOCUMENTS apply to these communications. For example, this law does not apply to anonymous aggregate customer information or The Village Media/Broadband information that you have directed to third parties over the Services cable channel listing and facilities of on-line providers or over the Internet. Aggregate Notification of Customer Rights Under information is information the cable system collects or the Cable Communications Policy Act assembles which is devoid of all personally identifiable information relating to our customers (i.e., it is anonymous) of 1984 are provided here by law for such as data relating to the use of Internet access by groups resident use and review. or customers. GRF collects such information in order to provide and manage the quality of the services requested. Every year by law, as a common interest development, 1. Collection and Use: To better provide you with reliable, the managing agent, Village Management Services, high-caliber service, GRF keeps regular business must share with each owner in Laguna Woods Village records that may contain the following types of personally important financial documents and disclosures, identifiable information: name, service address, billing including the Annual Budget Report and the Annual address, home and/or other telephone number(s), Policy Statement. These items, mailed directly to each service information, customer correspondence and unit’s owner on December 1, 2020, include a notification communications records. We also maintain information of the 2021 assessment. concerning billing, payment, security deposits, maintenance Other required documents include the Village Media/ and repairs, as well as other service-related information. Broadband Services cable channel listing and customer We collect, maintain and use this information, generally to (resident) notification of the Cable Communications Act conduct business activities related to providing you with cable of 1984, both of which appear here. Including these two television and other services, and to help us detect theft of notifications in the Village Breeze helps reduce mailing service. Specifically, our detailed business records are used, costs for the VMS Finance Department—a savings that and personal information contained in them disclosed, to extends to the entire Village. help ensure you are being properly billed for the services you receive, to send you pertinent information regarding your cable NOTIFICATION OF CUSTOMER RIGHTS UNDER THE services, to improve the quality of the services we provide to CABLE COMMUNICATIONS POLICY ACT OF 1984 you, and for other service-related activities. More specifically, this information is used for financial, legal, tax and accounting Dear Cable and/or Internet Customer: purposes, to sell, install, maintain and disconnect services, As a customer of Golden Rain Foundation Broadband to bill and collect charges for the services that you receive, Services (GRF or we) subscribing to cable television services to gauge customer satisfaction and improve programming and/or other services provided over the cable system, you and marketing plans, for customer mailings and to answer are entitled under the Cable Communications Policy Act of questions from you concerning your bill and services provided 1984 (the Cable Act) to know the limitation imposed upon to you. We take all reasonable precautions to identify you or cable operators in the collection and disclosure of personally your authorized representative as the inquirer on your account identifiable customer information, the type of personally and to otherwise prevent unauthorized access to your account identifiable information collected, how such information is information. We are prohibited from using the cable system to used, under what conditions it is disclosed, the period during collect your personal information without your written consent which it is maintained and the rights of customers concerning for any other purposes. access to such information and its disclosure. Disclosure: GRF considers the personally identifiable The law relates only to personally identifiable information. information contained in our business records to be It also applies only to information that you have furnished to confidential and will not disclose it without your prior written

36 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 or electronic consent except as provided in this notice. We a period of time thereafter if necessary for our business may disclose this information, however, if the disclosure is or legal purposes. Unless there is a legitimate request necessary for rendering or conducting a legitimate business or order to inspect the information outstanding, we will activity related to a cable service or other service GRF destroy the information once it is no longer necessary for provides to you. For example, in order to provide and manage our legal or business purposes. our services, we may periodically disclose information to our 3. Subscriber Rights: GRF will make available for your employees, attorneys, outside auditors and accountants as examination any personally identifiable information required, program guide distributors, collection agencies, about you collected and maintained in our business construction and installation contractors, customer and market records within a reasonable period of time. You shall be research companies, software vendors, and affiliated providers responsible for the cost of copying any documents you of Internet access services or Internet content services. request. We will make this information available during GRF will not make personally identifiable information normal business hours at the GRF office listed on the about your video programming service records available front cover of this notice or on your billing statement, and to government entities unless we are required to do so by will give you an opportunity to correct any error in the court order. Under subsection (b) of Section 631 of the Cable information we maintain. Section 631 of the Cable Act Act, before the court will order us to disclose personally gives you specific rights if these provisions are violated. identifiable information about your video programming If you believe that a violation of these provisions of the service records, the government entity seeking the Cable Act has caused you harm, you may bring a civil information must offer clear and convincing evidence that action for damages in a United States District Court. the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought TELEVISION EQUIPMENT COMPATIBILITY NOTICE would be material evidence in the case. If a government Q: Do I need a cable converter and where can I get one? entity is seeking personally identifiable information about you A: If you have a high-definition TV you may not need a under these circumstances, the court must afford you the converter; however, some models of TVs—especially opportunity to appear and contest the government entity’s older TV sets that are not “cable ready”—may not be claim prior to issuing an order to GRF to produce the records. able to receive all of the channels offered by the cable Under the recently enacted USA Patriot Act, GRF may be system when connected directly to the cable system. required to make certain personally identifiable information If your TV is not able to receive all of the channels about its high-speed Internet and video customers (excluding offered by the cable system when connected directly, video programming service records as discussed above and you can obtain a set-top channel converter or other the contents of your Internet communications) available to equipment from GRF to enable your TV to receive all government entities upon receipt of a valid subpoena and you cable channels. If you plan to purchase cable services are not entitled to receive advance notice of the disclosure. that we scramble or encrypt, such as premium movies, Disclosure of the contents of your Internet communications digital services and/or pay-per-view, you should make through installation or use of a pen register or a trap and sure that any set-top converter or navigation device you trace device can only occur upon issuance by a court or an purchase from a retail outlet is capable of working with order pursuant to 18 U.S.C. §§ 3121, 3123. separate security cards that we must provide in order for In addition, under the USA Patriot Act, GRF may disclose your equipment to access such programming services. voluntarily and without prior notice to the subscriber Upon request, we will provide you with the necessary Internet information, including the contents of subscriber information concerning the technical parameters that are communications, to law enforcement if GRF reasonably needed for any set-top converter rented or acquired from believes that an emergency involving immediate danger retail outlets to operate with our cable system. of death or serious physical injury to any person requires If you receive service through a set-top channel converter, disclosure of the information immediately you may not be able to use special features and/or functions 2. Retention: GRF maintains the information in our regular on your TV. These may include features that allow you to: view business records as long as you are a customer and for a program on one channel while simultaneously recording a

LAGUNA WOODS MAGAZINE VILLAGE BREEZE 37 program on another channel; record two or more consecutive B. Obligations of the Customer: programs that appear on different channels; and, use advanced 1. Pay all installation, service or other charges upon picture generation and display features such as “Picture-in- receipt of GRF’s bill. Charges will be according to GRF Picture” and channel review. rate schedule or tariff applicable at the time services Certain TVs and/or TiVo set-top boxes you purchase may are rendered. Some fees and charges are payable in require the use of a CableCARD to pair to our services. For advance. If Customer terminates services prior to the more information, you may contact us by calling Broadband end of a prepaid period, GRF shall refund Customer Customer Service. the prorated unused portion of the fees and charges; provided, however, if such prorate unused portion is TELEVISION PICTURE QUALITY RESOLUTION less than $5.00, GRF shall make the refund only upon NOTIFICATION request of Customer. Q: What should I do if I have a poor-quality picture on my TV? 2. Upon the Customer’s failure to make timely payment A: Upon experiencing problems with the quality of television on or before the bill’s due date, GRF may terminate signals that you receive, call the cable company at the service, remove its equipment, and impose late telephone number listed on the front cover of this notice. A fees. The late fees protect timely paying Customers fully trained customer service representative will attempt who would otherwise be required to subsidize the to resolve your problem over the telephone. If this cannot additional costs caused by late-paying Customers. be done, an appointment will be established to have a It is impossible for GRF to predict the precise costs skilled technician come to your home in order to resolve that an individual Customer will cause GRF to incur your reception problem. If, in your opinion, the service because of such delinquencies; however, such costs technician fails to correct the reception problem, you may include the lost use of funds, collection efforts should call us again and we will review the actions taken. by collection agencies and personnel costs. Payment Should we continue to be unable to resolve the problem to of a late fee constitutes an acknowledgement by the your satisfaction, we will inform you of our determination, Customer that the fee is reasonable estimate of the and the reasons we cannot solve the problem. average costs caused by late payers. A Customer Q: What if GRF cannot resolve my problem? may, of course, avoid any late fees by paying his or A: GRF serves a franchised area. If you believe GRF has not her bills before the specified date. The Customer properly resolved your issue, please contact the applicable also agrees that GRF shall have the right to charge franchise authority at City of Laguna Woods, 24264 El Toro interest on any uncollected account and agrees to Road, Laguna Woods, CA 92637; 949-639-0500. pay all costs of collection including attorney’s fees. 3. Provide GRF employees and representatives with a TERMS AND CONDITIONS OF SERVICE safe working environment. GRF, through its Broadband Services Division, shall provide 4. Assume complete responsibility for improper use, services requested upon the following terms and conditions: damage, or loss of any converters, remote controls, A. Obligations of GRF: DVRs, HDTV set-top boxes, modems or other 1. Install in a workmanlike manner and in locations equipment furnished by GRF. mutually acceptable to GRF and the Customer, 5. Allow GRF reasonable access into the Customer’s equipment and materials necessary to furnish the premise for the purpose of installing, demonstration, services to the Customer. inspection, maintenance, repair, and removal of the 2. Maintain and repair its equipment to minimize equipment in the Customer’s premise. If a Customer interruptions or degradation of services. is not home at the time of the service call, the 3. At the request of the Customer and upon payment Customer authorizes any other resident or guest of of the appropriate fee, install, maintain, repair, and the Customer at the residence to grant GRF access. replace the internal wiring inside the Customer’s 6. If the Customer is not the owner of the premises: (i) premises. Otherwise, GRF shall have no responsibili- the Customer represents to GRF that all necessary ty for the maintenance of the internal wiring. permission and authority has been obtained from

38 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 the owner to install GRF equipment at the premises 4. To assume complete responsibility for improper use, including, without limitation, equipment that may be damage or loss of such equipment regardless of cause. attached to the outside of the premises; and (ii) the 5. To promptly return the equipment to GRF in good Customer will indemnify GRF from any or all claims condition and without any encumbrances, except of the owner of the premises in connection with the ordinary wear and tear resulting from proper use, installation and provision of the services by GRF. immediately upon discontinuance of service by GRF 7. Comply with all present and future rules of service or you, or at GRF’s request. The equipment is and of GRF. shall remain the property of GRF at all times, even C. Leakage: if you pay all or part of the Unreturned Equipment Pursuant of the rules of the Federal Communications Charges described below. You may not sell, resell, Commission, GRF is responsible for any excessive or transfer the equipment to any third party at any signal leakage while providing service over the system. time. If you do not promptly return the equipment to Should such excessive leakage originate from a GRF in good condition immediately upon termination Customer’s internal wiring, GRF obligation shall be to of this agreement or at GRF’s request, without make the required repairs to all wiring installed by GRF any encumbrances, or if the equipment is lost, or its agents. stolen, substantially damaged, sold transferred, Leakage as a result of the Customers installed wiring or leased encumbered or assigned (collectively, equipment will be the responsibility of the Customer to be “Unreturned Equipment”), the damages GRF will repaired. GRF reserves the right to discontinue service incur will be difficult to ascertain. Therefore, you until such leakage has been corrected. agree to pay, and GRF may charge your account, D. Equipment: a liquidated damages amount, which may include GRF may lease to you certain equipment including, a reasonable estimate of the replacement costs for without limitation, converters, remote controls, set- such equipment and a reasonable estimate of any top boxes, and DVRs for your use in connection with incidental costs that GRF incurs due to your failure to the Services. Internal Wiring shall not be considered return equipment or if the equipment is substantially equipment and shall become your property upon damaged or encumbered; provided, however, that initiation of Service. All equipment leased to you by GRF such amount will not exceed the maximum amount or a GRF agent, is, and shall remain the sole property permitted by law (the “Unreturned Equipment of GRF, and you agree that such leased equipment will Charge”). Unreturned Equipment Charges are not become a fixture of your or any premises. GRF shall $350 for the 6 Tuner DVR, $275 for the 2 Tuner have the unrestricted right, but not the obligation, to DVR, $100 for the HD Standard & Qi3, and $60 install, update, or upgrade the software in any equipment for the HD Converter. GRF will update Unreturned that GRF provides to you. GRF shall also have the Equipment Charges from time-to-time. Unreturned unrestricted right, but not the obligation, and you hereby Equipment charges are GRF’s attempt to recoup grant permission to GRF, to install, update, or upgrade certain costs that GRF incurs due to Unreturned the software in any non-GRF provided equipment that Equipment. GRF’s object is to recoup these costs you are using to receive or use the Services. With without increasing rates and other charges to all respect to equipment leased to you by GRF or a GRF GRF customers. This subsection 5 shall survive the agent, you agree: termination or expiration of this Agreement. 1. To use equipment only for the purpose of receiving 6. To pay a deposit equal to the Unreturned Equipment Services ordered from GRF and for no other purpose. Charge prior to the issuance of GRF Equipment if the 2. To prevent any connections to the equipment which Customer is not an owner of the premises. Not to sell, are not expressly authorized in writing by GRF. advertise or offer to sell any GRF equipment or move 3. To prevent tampering, altering or repair of the it to another location. State laws may prohibit the sale equipment by any person other than GRF’s of such equipment by Service subscribers and if you authorized personnel. violate these laws, you may be subject to civil and/or

LAGUNA WOODS MAGAZINE VILLAGE BREEZE 39 criminal penalties. Unless GRF informs you otherwise, to remove its equipment. The failure of GRF to require Cus- or unless it is required by law, other cable, internet tomer’s strict performance of any term or condition of this or telecommunications providers may be unable to agreement shall not be a waiver of GRF’s right to require provide their services through GRF equipment. strict performance of any other term or condition herein. 7. YOU HAVE PERSONALLY INSPECTED THE G. Entire Agreement: EQUIPMENT TO BE INSTALLED IN YOUR HOME BY This agreement, any applicable tariffs and other THE GRF REPRESENTATIVE AND AGREE THERE agreements specifically referenced herein constitutes IS NO VISIBLE DAMAGE TO THE EQUIPMENT AND the entire agreement between GRF and the Customer IT IS IN GOOD WORKING CONDITION. for the services and equipment. The invalidity or E. Limitation of Warranties and Liability: unenforceability of any term of this agreement shall not 1. GRF makes no warranties, expressed or implied, affect the validity of enforceability of any other provision. as to the equipment furnished by Customer and No statement, representation or warranty made by any assumes no responsibility for its condition. agent or representative of GRF regarding the service or 2. GRF shall not be liable for damages for failure to equipment to be provided or the rates therefore shall be furnish or the degradation, or interruption of any binding upon GRF unless expressly included herein. services, for any lost data or content, identity theft, H. Theft of Service: for any TV screen burn-in, pin misalignment, uneven Theft of cable and/or telecommunications service is a TV screen wear, stuck pixels, phosphor burn, files violation of Federal and California Law and is punishable or software damage, regardless of cause. Nor by fines and/or imprisonment. shall GRF be responsible for damages for failure I. Chargeable Service: to transmit or errors in the transmission of two-way Items requiring repair or replacement that are chargeable interactive transactional data, regardless of cause. to the Customer: 3. GRF shall not be liable for damage to property or Digital installation (first device): $40 for injury to any person arising from the installation, Digital installation (each additional device): $20 maintenance, or removal of equipment, software, Service call: $30 wiring or the provision of services. Nor shall GRF be $500 (including TiVo single device install: liable for failure to provide service if the cause is due CableCARDs) TiVo whole home installation: $1000 to the act of an unaffiliated third party. The Customer New outlet installation: $50 and up hereby indemnifies and holds harmless GRF from 6 Ft HDMI cable: $10 any claims, actions, proceedings, damages, and Component cable: $10 liabilities, including attorney’s fees, arising out of (I) such damage or injury resulting from any claim Bills are due and payable upon presentation. Late payments that your use of the service infringes on the patent, will be subject to a finance charge of $10 per each 30 days copyright, trademark or other intellectual property of delinquency. Delinquencies of 60 days or greater will be right of any third party, (II) any breach or alleged subject to suspension of premium channel service. breach by you of this agreement; or injury to person J. Pay-TV Services: or property resulting from your gross negligence. Set-top box rentals (includes 295+ digital channels): 4. Under no circumstances will GRF be liable for HD set-top box: $13.25* special or consequential damages. GRF maximum HD/DVR set-top box: $19.25 for the first box* total liability to you arising under this agreement shall $13.25 for each additional HD/DVR box* be limited to the amount actually paid by you for the *HDTVs with HD compatible boxes receive additional prior month of service. HD channels F. Breach of Agreement: Whole Home TiVo DVR Service*: In the event a Customer fails to abide by the terms of this 6 tuner TiVo digital set-top box: $24.95 per month agreement or the rules of GRF, GRF shall have the right to TiVo mini box: $7.95 each terminate this agreement and enter the Customer’s premise TiVo MoCA bridge adapter: $50 each

40 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 Polaris remote: $12 each CHANNELS INCLUDED WITH A SET-TOP BOX RENTAL TiVo remote: $15 each 2 KCBS 73 TBS CableCARDs (two-way) (available for pickup): $95 each 3 City of Laguna Woods 74 Discovery Channel CableCARD programming access fee: $4.95 per month 4 KNBC 75 The Weather Channel HD converter: (available for pickup) $7.95 for the first box* 6 TV6 76 LocalX $2.95 for each additional HD Converter * 7 KABC 78 National Geographic Channel Cinemax (11 channels includes 5 HD channels): 8 KOCE - PBS SoCal 81 KYWDZ - Start TV SD $14.25 per month 9 KCAL 82 KDOC 5 - SET - Vietnamese HBO (15 channels includes 7 HD channels): 10 KCET 83 KSCI 2 - SBS - Korean $17.25 per month 11 KTTV - FOX 84 KNBC - COZI-TV 12 KDOC - Los Angeles 85 KCET - MTN78 - Showtime (21 channels includes 9 HD channels): Japanese 13 KCOP - My13 86 KXLA - Skylink 2 - Chinese $14.25 per month 14 FOX News Channel 87 KABC2 - LiveWell HD Starz/Encore (22 channels includes 9 HD channels): 16 CNN 24 Hour News 88 KABC3 - LAFF $14.25 per month 17 CNN Headline News (HLN) 89 KILM - iON Life

Adult programming/Pay Per View: $9 per event 18 KSCI - LA18 90 KVMD - WCETV/CCTV4 - Mandarin Adult programming/Subscription: $15 per month 19 CSPAN 91 HTTV - Chinese Foreign language channels/Subscription: $10 and up 20 Jewelry Television 93 KXLA - NTDTV - Mandarin Pay-TV services may be switched at a $7.50 change- 22 KWHY-TV 94 KJLA - ZWTV - Mandarin over fee 23 KVMD 95 ShopHQ 24 Golf Channel 96 QVC Home Shopping K. Payment Method Options: 25 ESPN Classic 99 Home Shopping Network (HSN) Subscribers may pay their account via: 26 ESPN Sports 100 Hallmark Movie Channel (HMM) HD Check made payable to: GRF Broadband Service 27 ESPN 2 Sports 102 FX Movie Channel Credit Card for one-time payment 30 KPXN - ION Television 103 Independent Film Channel (IFC) Automatic Payment (auto pay) via: 40 KTBN - Tustin 104 Lifetime Movie Network (LMN) Credit card with a valid email address for paperless billing 44 KXLA 106 KDOC - MeTV ACH payment from your checking account for 47 Discovery Life 108 CNBC Financial News paperless or no statement option 48 Hallmark Channel 109 MSNBC *Automatic payment is required for TiVo DVR service 49 CSPAN2 111 SonLife Broadcasting Network (SONL) subscribers 50 WGN America 115 Nat Geo Wild 51 Comedy Central 116 Destination America L. High Speed Internet: 52 KVEA - Telemundo/Corona 117 Investigation Discovery West Coast Internet, an internet service provider (ISP), 53 TNT 118 Cooking Channel HD delivers high-speed internet service through the GRF 54 KAZA - MeTV 119 Ovation cable system. To obtain the various levels of service, 55 Freeform 120 KCOP - Movies rates and to request high-speed internet services, please 56 truTV 121 KDOC - CHARGE! call West Coast Internet at 949-487-3302. 57 KJLA - LATV 122 Game Show Network East (GSN) You may provide and install your own cable modem 60 History Channel 123 KTTV - LIGHTtv and or router or contact West Coast Internet to complete 61 TLC 124 KCOP - BUZZR the installation at a cost. The monthly service fee is 62 Oprah Winfrey Network (OWN) 125 KCOP - Heroes & Icons 63 Travel Channel 130 Women's Entertainment (WE) applied each month by credit card only. For billing 64 Animal Planet 131 Disney Junior questions, call 949-487-3033. Existing customers may 65 Lifetime 132 KCET - Link call 949-487-3307 for technical support. 66 STARZ ENCORE 133 KPXN - QUBO Please contact West Coast Internet for system 67 FX 137 Food Network requirements and additional details. High-speed internet 68 Turner Classic Movies (TCM) 138 Oxygen service is for entertainment purposes only. 69 BBC America 143 USA Network 71 American Movie Classics (AMC) 145 Eternal World Television (EWTN) 72 Arts & Entertainment (A&E) 149 Classic Arts Showcase (ARTS)

LAGUNA WOODS MAGAZINE VILLAGE BREEZE 41 152 Discovery Family Channel 325 ESPNU HD 478 National Geographic Channel HD MUSIC CHANNELS 153 Disney XD 361 ESPNEWS 480 Motor Trend HD 900 The Spa 154 Fusion HD CHANNELS 496 QVC Home Shopping HD 901 Jazz Now 155 Home & Garden TV (HGTV) 402 KCBS HD 499 Home Shopping Network (HSN) HD 902 Maximum Party 160 CNN International 404 KNBC HD 567 Bravo HD 903 Jazz Masters 161 Disney Channel 406 TV6 HD 573 E! HD 904 Hot Country

162 CSPAN3 407 KABC HD 600 Hallmark Movie Channel (HMM) HD 905 Eclectic Electronic 163 Bloomberg Television 408 KOCE - PBS SoCal HD 602 FX Movie Channel HD 906 Adult Alternative 164 BBC World News HD 409 KCAL HD 603 Independent Film Channel (IFC) 907 Pop Adult 165 FOX Business New 410 KCET HD 604 Lifetime Movie Network (LMN) HD 908 Classic Rock 166 KOCE - PBS SoCal 2 411 KTTV - FOX HD 608 CNBC Financial News HD 909 Chamber Music 167 KOCE - PBS SoCal World 412 KDOC - Los Angeles HD 609 MSNBC HD 910 Folk Roots 168 Syfy 413 KCOP - My13 HD 615 Nat Geo Wild HD 911 Flashback 70s 169 Smithsonian 414 FOX News Channel HD 616 Destination America HD 912 Everything 80s 170 DIY Network HD 416 CNN 24 Hour News HD 617 Investigation Discovery HD 913 Popular Classical 171 Science Channel 417 CNN Headline News (HLN) HD 618 Cooking Channel HD 914 Kids Stuff 172 FYI 418 KSCI - LA18 HD 619 Ovation HD 915 Christian Pop & Rock 173 VICELAND 420 Jewelry Television HD 622 Game Show Network East (GSN) 916 The Blues 174 American Heroes Channel (AHC) 422 KWHY-TV HD 630 Women's Entertainment (WE) HD 917 Dance Clubbn' 175 Military History Channel 423 KVMD HD 637 Food Network HD 918 Smooth Jazz 176 Crime & Investigation HD 424 Golf Channel HD 638 Oxygen HD 919 Classic RNB & Soul 190 BET Her 426 ESPN Sports HD 643 USA Network HD 920 Rock 191 Great American Country (GAC) 427 ESPN 2 Sports HD 652 Discovery Family Channel HD 921 Classic Masters

194 KWHY 3 - Russia TV (RT) - Spanish 430 KPXN - ION Television HD 654 Fusion HD 922 Easy Listening 196 KVEA 2 - Telexitos 440 KTBN - Tustin HD 655 Home & Garden TV (HGTV) HD 923 Country Classics 197 KDOC 2 - ESNE 444 KXLA HD 661 Disney Channel HD 924 Hit List 200 The Inspiration Network (INSP) 447 Discovery Life HD 663 Bloomberg HD 925 Groove Disco & Funk 201 KWHY 4 - Iglesia 448 Hallmark Channel HD 664 BBC World News HD 926 The Chill Lounge 202 The Hillsong Channel 450 WGN America HD 665 FOX Business News HD 927 Soul Storm 203 BYU TV 451 Comedy Central HD 668 Syfy HD 928 Alt Rock Classics 204 The Cowboy Channel 452 KVEA - Telemundo/Corona HD 669 Smithsonian HD 929 Jukebox Oldies 206 KWHY 6 - MAJESTAD TV 453 TNT HD 670 DIY Network HD 930 Holiday Hits 207 3 Angels Broadcast Network 454 KAZA - MeTV 671 Science Channel HD 931 Gospel 209 KOCE 3 - Daystar 455 Freeform HD 672 FYI HD 932 Broadway 210 Jewish Life TV (JLTV) 456 truTV HD 673 VICELAND HD 933 Nothin' But 90's 267 Bravo 457 KJLA - LATV HD 674 American Heroes Channel (AHC) HD 934 Swinging Standards 273 E! 458 KLCS - PBS Los Angeles HD 676 Crime & Investigation HD 935 Alternative 300 Horseracing TV 460 History Channel HD 701 Sportsman Channel HD 936 Hip Hop 301 Sportsman Channel HD 461 TLC HD 702 Tennis Channel HD 937 Jammin

302 Tennis Channel HD 462 Oprah Winfrey Network (OWN) HD 703 FXX HD 938 Y2K 303 FXX 463 Travel Channel HD 705 FOX Sports 2 HD 939 Exitos Tropicales 305 FOX Sports 2 464 Animal Planet HD 710 FOX Sports 1 HD 940 Romance Latino 306 TVG 465 Lifetime HD 711 Outdoor Channel HD 941 Exitos de Momento 307 FCS Atlantic 467 FX HD 712 NBC Sports Network HD 942 Retro Latino 308 FCS Central 468 Turner Classic Movies (TCM) HD 713 Southeastern Conference (SEC) HD 943 Ritmos Latinos 309 FCS Pacific 469 BBC America HD 714 CBS Sports HD 944 Rock En Espanol

310 FOX Sports 1 471 American Movie Classics (AMC) HD 725 ESPNU HD 945 Hip Hop / R&B 311 Outdoor Channel 472 Arts & Entertainment (A&E) HD 761 ESPNEWS HD 946 Bluegrass 312 NBC Sports Network 473 TBS HD INCLUDES 49 MUSIC CHANNELS 947 No Fences 313 Southeastern Conference (SEC) 474 Discovery Channel HD Channels 900 - 949 948 Heavy Metal 314 CBS Sports 475 The Weather Channel HD Music channels are included with all box types 949 Rock Alt-Country Americana

42 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 CHARGEABLE SERVICES Premium Channels 829 The Movie Channel East HD Digital Installation Fees CINEMAX (11 Channels $14.25/Month) 831 Showtime 2 East HD (One-time fee per occurrence) 510 Cinemax West STARZ (22 Ch. $14.25/Month) Two-tuner DVR $40 (first TV/device) 511 Cinemax East 550 STARZ ENCORE Westerns West Each additional TV/device $20 512 More Max West 551 STARZ ENCOREClassic West TiVo single box $50 513 More Max East 552 STARZ ENCORE Suspense West TiVo whole home $100 514 Action Max East 553 STARZ Edge West Service fee $30 (one-time fee) 515 Thriller Max East 554 STARZ in Black East Polaris remote $10 each CINEMAX HD 555 STARZ ENCORE Black East TiVo remote $15 each 810 Cinemax West HD 556 STARZ ENCORE Black West TiVo bridge adapter $50 each 811 Cinemax East HD 557 STARZ ENCORE Action West CableCARD (two-way) $95 each 813 More Max East HD 558 STARZ West HDMI Cable (6 foot) $10 each 814 Action Max East HD 559 STARZ ENCORE Family East 815 Thriller Max East HD 560 STARZ Kids & Family East Cable Line Extension or New Outlet HBO (15 Channels $17.25/Month) 561 STARZ Cinema East $50 - $100 large jobs by quote 500 HBO West 562 STARZ Comedy East Contractor may be required for custom work 501 HBO East STARZ HD 502 HBO Family West 854 STARZ in Black East HD Equipment Rental (Monthly) 503 HBO Family East 855 STARZ ENCORE Black HD CableCARD programming fee $4.95 504 HBO 2 West 858 STARZ West HD HD converter $7.95 / $2.95 (add'l) 505 HBO Signature West 860 STARZ Kids & Family East HD HD standard digital box $13.25 506 HBO Comedy East 861 STARZ Cinema East HD Two-tuner HD/DVR $19.25 / $13.25 (add'l) 507 HBO Zone East 862 STARZ Comedy East HD TiVo six-tuner HD DVR $24.95 HBO HD 863 STARZ East HD TiVo mini HD box $7.95 800 HBO West HD 864 STARZ ENCORE Action East HD 801 HBO East HD 866 STARZ Edge East HD DIGITAL PROGRAMMING 803 HBO Family East HD Basic Service (Foreign local channels) (Set-top box required) 804 HBO 2 West HD (Requires the rental of a set-top-box) PREMIUM PACKAGES 805 HBO Signature West HD 82 KDOC 5 - SET - Vietnamese Foreign language/Monthly 806 HBO Comedy East HD 83 KSCI 2 - SBS - Korean CCTV4 $10 807 HBO Zone East HD 85 KCET - MTN78 - Japanese TV5 Monde $10 Showtime (20 Ch. $14.25/Month) 86 KXLA - Skylink 2 - Chinese

CTI-Zhong Tian $12 520 Showtime West 90 KVMD - WCETV/CCTV4 - Mandarin TFC $12 521 Showtime Showcase West 91 HTTV - Chinese tvK $13 522 Showtime Extreme West 93 KXLA - NTDTV - Mandarin Channel One $15 523 Showtime Next East 94 KJLA - ZWTV - Mandarin

TV Asia $15 524 Showtime Family East Foreign Language - Premium Channels TV Japan $15 525 Showtime Women East 230 TV Asia - $15 - Hindi/Gujarati Rai Italia $13 526 Flix East 232 TFC - $12 - Tagalog 527 The Movie Channel Xtra 234 tvK - $13 - Korean

Premium Movie 528 Showtime East 236 CTI-Zhong Tian - $12 - Mandarin

Packages/monthly 530 The Movie Channel West 237 CCTV4 - $10 - Mandarin Cinemax $14.25 531 Showtime 2 West 238 Channel One - $15 Russian HBO $17.25 Showtime HD 240 TV5Monde - $10 - French Showtime $14.25 820 Showtime West HD 242 TV Japan - $15 - Japanese STARZ $14.25 821 Showtime Showcase West HD 244 Rai Italia - $13 - Italian Adult - Playboy Channel $15 822 Showtime Extreme West HD Adult ($15/Month) Adult - Pay-Per-View events $9 823 Showtime Next East HD 750 Playboy 825 Showtime Women East HD Adult PPV ($9 per event) 827 The Movie Channel Xtra HD 751 Brazzers TV 828 Showtime East HD 752 Bang U

LAGUNA WOODS MAGAZINE VILLAGE BREEZE 43 RECREATION 44 more: and workshops amenities, following suspended. is program seniors connected while the Friendly Visitor assisting Social in helping Services keep lonely while the riding program is on hold. Center, assisting with exercising the GRF horses when open. volunteers 75 approximately has usually library residents so library can still check out items. The and let them know they are sorely missed! Department wishes to honor our Village volunteers However, the Recreation and Special Events a lunch. This year, though, is far from normal. volunteers who are honored each December with Normally, our community has more than 500 VOLUNTEERS VILLAGE THANK YOU, RECREATION • • • • • Volunteers normally devote their time to the Volunteers for the “Phone program Buddy” are A few volunteers are pitching in at the Equestrian Currently there are 19 volunteers running the • Cl Dis Vi Ga Hi L ibrary deo lab and studio and lab deo ubhouse 4 workshops 4 ubhouse story Center story rden Centers aster Preparedness Task Preparedness aster Force

VILLAGE BREEZEDECEMBER 2020/JANUARY 2021

Thank Thank You

working with you all again. what we do without you, and we to look forward Thank you to all our volunteers. We couldn’t do • • • • • • • • • • opening resident and of use outdoor the fitness To more learn about ActiveNet, Village visitthe EXERCISE SESSIONS EXERCISE SESSIONS using the ActiveNet online reservation system. using ActiveNet the reservation online system. OUTDOOR FITNESS schedule three exerciseschedule session three reservations to make outdoorto make fitness reservations facility Visit Visit A Bo Th Eq Re La Doc PC/ Fr “TradingTV6’s Post” website go and to >Recreation Amenities > the Clubhousethe 1breezeway, residents may PER WEEKAT THE SCHEDULE THREE SCHEDULE THREE ARP At outdoor the fitness facility locatedin iendly Visitors iendly wn bowling wn uestrian Center uestrian creation instructors class e Foundation of Laguna Woods Read updated the procedure governing ards and committee members committee and ards Mac computer learning centers ent tours per week, seven days in advance. in seven days per week, bit.ly/38EgDw0 facility at bit.ly/3kuCXum facility CENTER! Using ActiveNet for instructions on how how on instructions for . . RECREATION or 45 . : The Dutch of Fiz (rock) Fiz of Dutch : The : Laugh off off 2020 with an : Laugh evening EVENTS ebruary 14 F J of comedy Tickets go on sale three the on to weeks go prior Tickets and food bring to are welcome Residents moreFor information, call 949-597-4273 On December 13, theOn Woods December filledCombo the drive-in the with jazz. of smooth tones VILLAGE DRIVE-IN VILLAGE

• 24 anuary • and via date ActiveNet/Village website event are $5 All vehicle. per drive-in take events 4 p.m. 2 to from place purchase. for is available as none beverages, Remain covering wear a face vehicle, in your and maintain others. a distance from 6 feet of Clubhouse The site. on Bathrooms are available 1 p.m. at opens gate 5 parking lot email [email protected]

VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA or or email email or . with Patsy Moore at the the at Patsy Moore with for current sessions and and sessions current for with Janet Gilliam at the the at Gilliam Janet with with Leleng Isaacs with Kristine deYoung at the the at deYoung Kristine with with Alisha Sullivan at Clubhouse 5 Clubhouse at Sullivan Alisha with with James Tung at the Clubhouse 2 Annex Clubhouse the at Tung James with

cling Friday 8 - 9 a.m. Friday Tuesday 10 - 11 a.m. - 11 10 Tuesday a.m. - 11 10 Thursday Thursday 10 - 11 a.m. - 11 10 Thursday 6 p.m. 5 to Monday, a.m. - 11 10 (New), Tuesday p.m. - 12:30 a.m. 11:30 Tuesday, a.m. - 11 10 Wednesday, 7 - 8 a.m. Thursday, a.m. - 9:30 a.m. 8:30 New), (Beginner, Thursday 7 - 8 a.m. (New), Friday Monday noon - 1 p.m. noon Monday - 1 p.m. noon Wednesday a.m. 8 - 8:45 Tuesday a.m. 8 - 8:45 Thursday Monday 10:30 - 11:30 a.m. - 11:30 10:30 Monday a.m. - 11:30 10:30 Wednesday Monday 1:30 - 2:30 p.m. - 2:30 1:30 Monday p.m. - 12:30 a.m. 11:30 Thursday ardio Fusion Boxing with Patsy Moore at the the at Patsy Moore Strength and with ardio hair Fitnesshair with Patsy Moore at Pool 4 Pool at Patsy Moore with Splash qua hair Yoga ine Dancing ai Chi

C L Clubhouse 2 Patio T Cy Clubhouse 2 Patio A Clubhouse 2 Patio C C C Clubhouse 2 Patio For more information, call 949-597-4273 call moreFor information,

[email protected]. • • • • • • cost or view the schedule online at Amenities at > online schedule the view or cost > Outdoor Fitness Recreation [email protected] FitnessRecreation Classes • Please contact Recreation at 949-597-4273 at Recreation contact Please A CLASS A COME TAKE COME • RECREATION 46 RECREATION VILLAGE BREEZEDECEMBER 2020/JANUARY 2021 POOLS 1, 2, 4 AND 5 ARE OPEN! 5ARE 4AND 2, 1, POOLS Monday through Friday, 9a.m. to 4 p.m. 949-597-4382 949-268-2418 call can Swimmers YouIf Registration Experience Error aKourts reservation times. 1, 2, 4 and 5, which contains pool hours and procedure for the conditional reopening of Pools system. reservation make pool reservations using the Kourts online or by email at [email protected] and noon, Monday through Friday at 949-597-4382 advance via by telephone Kourts; 10 between a.m. Make required reservationsup to seven days in Visit bit.ly/2Fznx9u Visit Visit bit.ly/35qWuYn or 949-597-4271 or to view the reopening for instructions on how to howto on instructions for , , . ; RECREATION

or 47 . > Amenities > or email . CREATION 949-597-4273 lagunawoodsvillage.com 949-597-4273 For more information about about more information For Events Special and Recreation amenities Department classes, more, and events openings, call [email protected] Visit RE VIRTUAL RESOURCES Department Events Special and Recreation The of virtual guide comprehensive offers a arts as pursuits such crafts, for and resources fitness, and home health gardening, cooking, improvement, language lessons, library games, online dance, and music resources, of tours virtual travel, movies, and television parks, Zoom national history, natural museums, cams. wildlife zoo and tutorials Recreation > Virtual Recreation Resources call

. , VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA . , Monday , Monday through Friday, through , Monday for instructions on how bit.ly/3htmW6E [email protected] email or bit.ly/32vwpG5 bit.ly/3ml8Tn4 949-597-4386 pickleball: and tennis dle ddle tennis: wn bowling: bit.ly/2H4j5k1 bowling: wn nnis: 949-268-2481 nnis: ckleball: 8 a.m. to noon; or 949-597-4386 or noon; to 8 a.m. 3 p.m. to 8 a.m. Friday, through Pad Te Te Pi Pa La 3 p.m. to 8 a.m. Friday, through Monday For weekend assistance with racket sports racket with assistance weekend For • • • • • • If you experienceIf you a kourts registration error: View these reopening procedures for reservation BOCCE BALL Monday through Friday to make bocce court bocce make to Friday through Monday the read To advance. in day reservations one find reservation ball, bocce for procedure reopening bit.ly/2IvcHmn visit more, and times Call 949-597-4273 reservations, call the golf pro shop at 949-597-4336 at shop pro golf the reservations, call RACKET SPORTS AND LAWN BOWLING Visit bit.ly/35qWuYn to make racket sports and lawn bowling sports bowling lawn and make racket to reservation the Kourts online reservations using system. times and more: RECREATION 48 water source. cared Owners for and fed their own buckets for the incoming that so horses all had a donated Depot boarder resident Home One turnouts. transportation of and horses cleaning of stalls and stalls/turnouts and receive horses. the to prepare property the remained on Cobarruviaz with seven horses. Equestrian Laura Supervisor headed out with trailers two to assist and returned VMS staff members LizSchied and Hailey Yocham community calling for trailer assistance and housing. after(LART) the organization reached out to the horse Trabuco canyons, and Large Animal Rescue Training Ranch in Silverado, private homes in Silverado and stepped up to help those in need. the Village properties, horse its Equestrian Center the SilveradoAs Fire grew in an area known for RECREATION DISPLACED BY FIRE DISPLACED WELCOMES HORSES VILLAGE Equine Center staff provided assistance with In late October, arrived from horses Step 23 NStyle VILLAGE BREEZEDECEMBER 2020/JANUARY 2021

The October stage was set for performed as part of the Village the Rock of Ages Band, which Drive-In entertainment series. This event was sold out to lots of happy residents, glad to be

out and about and enjoying

fresh air and fun! RECREATION 49 VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA In honor of All Hallows Eve, 45 participants began rolling out of the of out rolling began participants 45 Eve, Hallows All of honor In also dressed in spectators route, parade 40-minute the Along helped who staff to and participated who residents the to you Thank Clubhouse 1 parking lot, dressed in costume and golf carts golf and resplendent costume dressed in lot, 1 parking Clubhouse cart golf Halloween Village the for playing!) music with (some décor in parade. all. by had was time a fun grandkids—and costume—including organize the event. HALLOWEEN CART GOLF PARADEA SUCCESS All horses returned home horses returned All The Equestrian Center equestrian VMS to you Thank animals. All horses arrived with horses with arrived All animals. the feed exception with own their were owners whose a few of had owners the as feed, for billed homes own their evacuate to their for care to unable were and animals. completely was the fire after contained. two Buddys—one awelcomed Bay, Snookie, Nea, pony, Shetland Elvis, Shahad, Soleman, Champ, Cackno,Walter, Kalinka, Eleanor, Paddington, Camanchi, Dakota, Riley, Rambo, Chief, Hunter, Gypsy. and Kevin Athena, during assistance their for staff stressful horses both this for time and owners. TRANSPORTATION 50 • • • • • • bus: Board afixed-route HOW-TOS: TWO IMPORTANT • • • • • IN THEJOURNEYPROGRAM HOW TO PARTICIPATE TRANSPORTATION Make system: a“request stop” fixed-route on the Transportation Services For updated route schedules, visit the Village website at Residents > or commercial routes, advise the driver of your request when or neighborhood routes, call Transportation if you apickup need illage drivers will stop to pick up in safe and clear location e on the designated route in street your neighborhood with your ID can your Village ID when you board the bus ain hub is Clubhouse 1 all Transportation at 949-597-4659 n approval letter will mailed be with rules and procedures to us will pick you up and return you home when the assessment taff will call to advise you of the assessment day and time one ransportation staff will collect your information scheduleand you For more information, call Transportation at949-597-4659. Commercial Route 2 The below modifications are temporary per Covid-19: COMMERCIAL ANDRESIDENTIALBUSROUTES schedule Journey rides Journey schedule A is complete A b prior week S for the earliest available monthly assessment T Transportation to place your request boarding the bus; if you areturn need pickup, tell the driver or call F stop)request-only (available only if you reside in that acul-de-sac is adesignated F V in hand and wave to driver when you the bus see approaching B S M C •

C ommunity Center request stoponly VILLAGE BREEZEDECEMBER 2020/JANUARY 2021 or pick up a copy from afixed-route bus. to request a Journey application Journey a to request

TRANSPORTATION • 49-597-4659 • • SYSTEM PHONE THE USING bus drivers alunch break. cease operation between

your resident ID! 12:30 and 1p.m. to give No ID=No Ride Neighborhood routes Call Call the phone call the relates of to purpose the a confirmation a back with call Transportation will staff leave message; adetailed for Journey please rides, W S elect option the that Always carry shopping Option 5– Destination 4 Option 3 Option route fixed for 2 Option information 1 Option hen choosing Option 4 9 – General General – – Boost rides –Boost – Request stop –Request –Journey rides

Southern California independent lifestyle 949-597-4278 •TOWERSATLAGUNAWOODSVILLAGE.COM 24055 PASEO DELLAGO W• LAGUNA WOODS, CA92637 Join active adults enjoying the THE ULTIMATE INHIGHRISE CAREFREE LIVING THE ULTIMATE IN HIGHRISE CAREFREE LIVING

Join active adults enjoying the Southern California independent lifestyle

24055 PASEO DEL LAGO W • LAGUNA WOODS, CA 92637 949-597-4278 • TOWERSATLAGUNAWOODSVILLAGE.COM FOR MUTUAL BENEFIT 52 63 60 56 53 table ofcontents News and updates from the Laguna Woods Village Boards of Directors For MutualBenefit e Management Services ed LagunaWoodsMutual d LagunaHillsMutual

VILLAGE BREEZEDECEMBER 2020/JANUARY 2021 Villag Unit Thir Golden R ain Foundation ofLagunaWoods

GRF 53 VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA Each member of a mutual corporation (all Village Village (all corporation of a mutual member Each pools, five clubhouses, seven for responsible GRF is GOVERNANCE OF LAGUNA WOODS Director Milliman, Joan By of boards four by governed is Village Woods Laguna Services Management Village by served is and directors No of directors. a board has also which (VMS), Inc. by confused easily become can residents new wonder to I hope article, In this governed! is community the how can everyone that so board of each functions the clarify governance. Village understand Board Golden Rain Foundation of Directors Board (GRF) Foundation Golden Rain The amenities grounds, common Village policies for sets and maintenance the including services, common and courts, buildings, used commonly of all improvement also It is services. and amenities grounds, golf courses, GRF directors salaries. staff VMS paying for responsible mutual three of the 27 directors the elected by are serve and members) corporate (the boards housing third one Approximately terms. overlapping three-year, election. by annual filled are seats board of the of the member a resident is owners/shareholders) Rain Foundation. Golden Village Woods Laguna two trails, center and equestrian centers, the fitness two and complex tennis the golf courses, two centers, garden important oversees GRF crafts facilities. arts and fine the system, bus private on: the count residents services parking roads, system, cable gates, patrols, security and buildings common of all maintenance the lots and extensive Village’s the oversees GRF also properties. programs. recreational and social Board Fifty Mutual of Directors Board (Housing) Fifty Towers/Mutual The housing condominium nonprofit this policies for sets an on-site and services in-house with special corporation

Bunny Carpenter Bunny President 2019-2022 Egon Garthoffner First Vice President 2019-2022 Hopkins James Second Vice President 2019-2022 Joan Milliman Secretary 2020-2023 Jon Pearlstone Treasurer 2018-2021 HortonYvonne Director 2019-2022 Bert Moldow Director 2020-2023 Gan Mukhopadhyay Director 2018-2021 Stanley Lyn Director 2020-2023 Sue Stephens Director 2020-2023 Don Tibbetts Director 2018-2021

Directors The Golden Rain Foundation of Laguna Woods Board of Directors meets the first of each month 9:30 at Tuesday a.m. GRF Board of of Board GRF GRF 54 Third Board. Allcondominium (6,102 controlled and administered by the within the mutual’s boundaries, are exteriors, carports and laundry facilities areas, which consist ofbuilding a separate interest ina unit.Common equal interest inthe common areas and mutuals. Condominium owners have area property withinthe original 38 operates and maintains all common- benefit housing corporation, manages, Center Board Room. each month at9:30a.m.inthe Community Third board meets the third Tuesday of serve staggered three-year terms. The elected by all Third Mutual members to Each October, the 11 board members are owners pay amonthly maintenance fee. the two- and three-story buildings. Condo are grouped together and all the unitsin to attached houses, where two tofour units elevators, walkways, etc.Condos also refer use ofcommon facilities such as stairs, structure (wall towall ofaunit)and the property inthat members own part ofa condominiums, which are pieces ofreal of Directors sets policiesfor all Village The Third Laguna Hills Mutual Board Third Mutual Board owners toserve staggered three-year terms. five board members are elected by Towers’ facilities and amenities. Each December, its maintenance and the use ofGRFcommon only for what they owe GRFfor general company from VMS, so their fees are Towers employs a different management in the Towers’ high-rise buildings. The manager. There are 311condominium units Third Mutual, anonprofit mutual VILLAGE BREEZEDECEMBER 2020/JANUARY 2021 operating expenses. property taxes, maintenance and other outlines the share each member pays for terms ofanoccupancy agreement that occupy aspecific dwelling unitunder the boundaries. Each member is entitled to and laundry facilities withinthe mutual’s including the dwelling units,carports corporation that owns all real property, cooperative, residents are members ofa original 21cooperative mutuals. Ina manages all real property withinthe housing corporation that owns and Center Board Room. each month at9:30a.m.inthe Community United Board meets the second Tuesday of serve staggered three-year terms. The shareholder members ofthe mutual to board members are electedby the 6,323 by that corporation. Each October, its11 unit. United’s common areas are owned Corporation and the righttolease the receives shares inthe United Mutual owned by itsoccupant; rather, the occupant cooperatives. Acooperative unitis not of Directors sets policiesfor all Village The United Laguna Woods Mutual Board United Mutual Board established by the board. expenses and reserve contributions are contribute toreserves. The common to pay for the common expenses and Each condominium owner is required facilities and all other GRFservices. including use ofthe recreational the owner has rightsand privileges, corporation membership. As amember, units) owners are required toapply for United Mutual is a nonprofit cooperative GRF 55 2192-2208 2221-5598 961-969 2109-2120 2126-2129 2131-2136 2166-2182

• • • • • • • VMS is the self-owned professional professional self-owned the is VMS board VMS of the directors nine The Third ManorThird Addresses management company for Laguna Woods Woods Laguna for company management nonprofit mutual-benefit, a is It Village. in 2016 to provide established corporation to the services management professional residents of the to benefit and community community. the The terms. three-year staggered serve after annually, made are appointments elected have mutuals housing the GRF and November respective their at officers new a employs Fifty Mutual meetings. annual therefore, company; management separate board. of this a part not it is VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA

2130 2137-2165 2183-2191 2209-2220 2121-2125 1-960 2001-2108

As a United member, each shareholder shareholder each member, a United As • • • • • • • has rights and privileges, including the the including privileges, and rights has all and facilities recreational of the use is shareholder Each GRF services. other expenses common the for to pay required common The to reserves. contribute and are contributions reserve and expenses board. the by established Board VMS a is of Directors Board VMS The and oversees that board management are members Its staff. VMS supports three VMS: by served those by appointed Third from three Mutual, United from GRF. from three and Mutual first) and which building project they were. they project building which first) and United Manor Addresses numbered according to when they were built (United was built built was (United built were they when to according numbered Numbers in the Village are not consistent because they were were they because consistent not are Village the in Numbers Do you know whether you live in United or Third mutual? mutual? Third or United in live you whether know Do you Third or United? Third THIRD 56 at 9:30 a.m. Tuesday third the month ofeach meets ofDirectors Board Hills Laguna Third The Directors Third Board of 2019-2022 Director Wayne Craig 2020-2023 Director Rane-Szostak Donna 2019-2021 Director Reza Karimi 2020-2023 Director FrankelJohn 2020-2021 Director Deborah Dotson 2019-2022 Director Cusrow “Cush” Bhada 2020-2023 Treasurer Mutchnick Robert 2018-2021 Secretary Lynn Jarrett 2019-2022 President Vice Second Engdahl Ralph 2020-2023 President Vice First McCary Annie 2019-2022 President Parsons Steve VILLAGE BREEZEDECEMBER 2020/JANUARY 2021

RESOLUTION CO-OCCUPANCY for the conduct and deportment ofthe co-occupant. authorized VMS staff members who are responsible to co-occupy aunit is grantedby Third through person is the spouse orcohabitant. Written authorization occupancy and who is atleast 45 years ofage unless such advance, inwriting, by the Third Board ofDirectors for reside withaqualifying resident who is approved, in resident for company and companionship. opportunity toshare their residences withanother residents who otherwise would beliving alone the flowing in, showing how muchthis policy was needed. 66 approvals were granted,withmore applications provide for co-occupancy. Injustthe firstnine months, Last November, Third Mutual approved aresolution to By Annie McCary, Director and First Vice President POPULAR BE TO PROVED A co-occupant is defined as any person who seeks to The main benefit ofthis new policy is to allow Village

THIRD

57

AND dge trimming at 5191 Duenas Duenas 5191 at trimming dge uidelines for Financial Financial for uidelines esignation of Smoke Free Building esolution approved for Change Change for approved esolution atified Insurance Payments and doption of Modified Temporary Modified of doption Temporary for Policy Source Heat lternate hird’s 2021 Collection and Lien Lien Collection and 2021 hird’s hird Board committee committee Board hird reserves 2021 funding hird’s ariance request at approved ariance hird’s 2021 business plan approved business plan 2021 hird’s ree removal requestree removal Via on R A T A D T G T T T approved Policy Enforcement R the Exteriorin to Prior and Paint from a 10-year Programs Paint toCycle a 15-year Cycle 2020/ for from Disaster Fund Funding 2021 Annual Insurance Renewal T Vista approved He approved V 5598-A ratified Rules approval COVID-19 appointments approved resolution approved Alterations approved & Procedure Policy Mariposa denied Qualification Annual Income Requirement for Guarantors approved Resolution plan approved

APPROVALS APPROVALS • • • ACTIONS September August, the From meetings board October and Jarrett, Director and Lynn By Secretary • 3209-C at ree removal Via Buena • • • • • • • • • • VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA ast 45 years of age, or of age, years 45 ast anently physically or mentally impaired or impaired mentally or physically anently ovider of primary economic support to a support economic of primary ovider to a support physical of primary ovider o-habitant of a qualifying resident, or resident, of a qualifying o-habitant pouse of a qualifying resident, or resident, a qualifying of pouse A perm qualifying resident, or resident, qualifying A pr Caregiver Private to the (refer resident qualifying or Policy), child of the a dependent is who ill adult terminally or co-occupant. resident qualifying A s A c A pr Must be at le

• • • • • • Roommates are not required to regularly pay a sum of a sum pay to regularly required not are Roommates money for the unit, which will be considered the principal principal the will be considered unit, which the for money rules. Third’s following while of both parties residence so quite extensive, are rules on co-occupancy The Resident call or details for website our check please in November, year . Last at 949-597-4600 Services policy and resident Horne, Shari Councilwoman City Assembly to the resolution took a similar proponent, she of which State Legislature Senior California of the to the Assembly the up by It will be taken a member. is to pass expected is and soon Legislature State California involved. dollars no are there as especially Applications for co-occupancy, renewable annually, can can annually, renewable co-occupancy, for Applications website Village Woods Laguna the from be obtained on listed are co-occupancy rules governing the where a contract actually is Co-occupancy application. the He/ resident. another and owner manor the between is unit and applicable the to occupy entitled is she restrictions and rules, regulations same to the subject who A co-occupant member. to the applicable are that at satisfies who and resident with a qualifying resides must provide and criteria following of the one least as the or information certification additional such require: may agent its managing or corporation THIRD By Lynn Secretary and Director Jarrett, 58 hands of our current staff. Ican into landed slopes the before that planning was not the best alike,apparent is amateurs it and professionals landscape and through hands the of many many annually. years the Over a cost of upward of $1 million way you look at it and come at They are high maintenance any with some being quite steep. mulch, and rocks more. offlowers, avariety shrubs, is apatchwork of vines, trees, dayevery you are out and about Village, what so you nearly see last 55 years or here so in the have addressed been over the slopes in Third Mutual. Slopes writing this commentary on Committee Chair hat when I wear my Landscaping CARE MONEY AND SIGNIFICANT REQUIRE SLOPES at acost of upward of $1 million annually. one time. They are high maintenance and come It is difficult to keep all the slopes beautiful at We have 119 acres of slopes, VILLAGE BREEZEDECEMBER 2020/JANUARY 2021 issue, acombination of rock and stability. If soil slippage is an deep into the soil and provide shrubs and that grasses will go clumping such roots as trees, with require plants slopes last for years on slopes. Steeper will plants properly, planted If factoredbe in when planning. to need plants drought-tolerant using and problems erosion retention, Moisture spots. a few slopes with large bare ways than one. We now have biannually.trimmed annually and some to need be down trimmed are slopes Third. Currently, some of the throughout to gain full growth over along period of many years here and there were planted only imagine that afew slopes Slopes are slippery in more slippery are Slopes

you and me. for working are who contractors appreciation for theand staff the enjoyso them with much our slopes, on flowers and trees beautiful many have however, any way you look at it. We do, from fire. It is an ongoing job trimmed back to keep us safe what areas always to need be and they determine together Authority, Fire County Orange with the meets Department of the Landscaping Services director trimming. The frequent Bahia Blanca and Gate 11 require area across the fence all along brush in the Wilderness Park periods. All of thatdry plus the into during turn brush slopes negativethe side, of some the On replanting. requiring off, die plants the of trimmed—some etc., and even after slopes are erosion, causing soil rains diseases, insect attacks, heavy to numerous causes—including slopes beautiful at one time. Due weigh down the soil. mulch is an option that helps It is difficult to keep all the GARDEN VILLA

59 versee the building building versee the now whom to contact when when contact to whom now articipate as a member of of a member as articipate onduct and participate in in participate and onduct onduct occasional occasional onduct lect the executive board of of board lect executive the nsure building captains captains building nsure interviews for candidates candidates for interviews Mutual Third for running Trustees. of Board P Trustees of Board GVA the issues. GVA on vote and E the GVA. know to contact their their contact to know representativeregional if resolved not issues have they channels.through regular K issues from their region need or staff VMS. to be taken to executive the GVA Inform so issues of members board Third with up follow can they staff. or Mutual C C responsibilities. Ensure theyresponsibilities. Ensure for procedures the know needed services obtaining from the managing agent. E O captains’ responsibility of up directories their keeping to date. the building with meetings to region their in captains informed are all ensure about current policies. or find answer the Answer, captain building the refer a to proper for any source questions that arise.

9. 10. 5. 7. 4. 6. 8. . VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA stribute information fromstribute information elp building captains captains building elp nsure a building captain is is captain a building nsure or 949-212-7028 Di captains building to GVA the respective their post in to to email and buildings building residents. E region the in building each in election with assist and building new of procedures required. as captains H understand their

2. 3. system, resident and building building and resident system, presented efficiently are needs and action for Mutual Third to Third the from guidance receive Board Directors. of Mutual Duties and Rep Regional Responsibilities 1. NEWS

Through GVA’s regional rep- regional GVA’s Through GARDEN VILLA Hack at [email protected] at Hack community Stuart can contact President GVA who are interested in further in serving their interested are who Three-story building residents in Gate 14 14 Gate in residents Three-story building The Garden Villa Association Association Villa Garden The represents which residents(GVA), in three-story the all of buildings Laguna Woods Village, delivers its its services of through many representativesregional (regional were there October, Until reps). in vote By board regions. eight includes which 8, Region October, three-story the of all buildings two to in split was 14, Gate in LH 14 Gate The 9. Region create Region in now are buildings 21 buildings Villa Garden the and 9, to done was 8. This Region in are to 14 Gate in residents encourage up stepping consider favorably reps and regional and becoming to rep each for easier it make to captains. serve building the captain-resident building system, distribution information and informed, well are residents needed provide to able is GVA Mutual. Third to information sharing information the via Also, REGIONAL REPRESENTATIVE REGIONAL President GVA Hack, Stuart By THE ROLE OF THE GVA THE OF ROLE THE UNITED 60 a.m. at 9:30 month each Tuesday second the of meets of Directors Board Mutual Woods Laguna United The Directors United Board of 2019-2022 Director TorngAndre 2018-2021 Director Randazzo Carl 2019-2022 Director GilmoreBrian 2020-2023 Director Armendariz Manuel 2018-2021 Director Addington Elsie 2020-2023 Director “Cash” Achrekar Prakash 2020-2023 Treasurer Asgari Azar 2019-2022 Secretary Ardani Neda 2020-2023 President Vice Second Reza Bastani 2018-2021 President Vice First LiberatoreAnthony 2018-2021 President Sue Margolis VILLAGE BREEZEDECEMBER 2020/JANUARY 2021 insurance for the Village has increased 220%.Yikes. As you likely have heard, the new price for comprehensive By Sue Margolis, President HO6 AN THE VALUEAND OF INTRIGUE INSURANCE more than $600million incoverage for rebuilding. insurance would pay for it.This would provide the mutual with could have aspecial assessment. With lossassessment coverage, $100,000 lossassessment coverage, so incase ofcatastrophe, we structure and commons areas but never modified areas. the minimal HO6-style policy. a catastrophe is ifwe require every manor tobecovered by atleast the more catastrophic events via adifferent method. to consider ways tolower our costs by buying lessand covering loss would belessthan $150million.This gives usthe opportunity maximum at$150million.This means that 99.6%ofthe time, the Some insurance companies estimate our most probable loss although itdepends onyour assessed value. We hope toreduce that. This results inanaverage increase oninsurance permanor of$25, in trying toreduce costs, United purchased a$425 millionpolicy. amountbillion—the needed torebuild ifthere were atotal wipeout. reassessed for replacement costs. For United, the new value is $1.5 What happened is this: The insurers had asked that the Village be We recommend as part ofyour HO6policy that you purchase United’s policy has always covered the outside building • Special assessments • Your equity/assets • Temporary living expenses • Your own personal property • Alterations and improvements made by you An HO6policy willprotect: One ofthe ways we could secure more economical coverage for An interesting number was thrown out by our insurance broker: How is that possible? Last year, United bought ajointpolicy of$700 million;this year,

UNITED 61 Meanwhile, in their spare especially as related to resales, and and resales, to related as especially still operate withinVillage, city and a 29, October On regulations. state between held was meeting similar relevant Village personnel and in jobs do who contractors several as goals same the with Village, the meeting. the realtor staff his have and Robbi time, closing of job a yeoman’s done inventory, as the accompanying of future The chart shows. bright! looking is alterations VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA On September 29, Robbi and Robbi 29, On September Permits and Alterations Division Permits Alterations and Report Consents Mutual Mutual - United user-friendly resident packet was was packet resident user-friendly alteration to issuance for refined a revised including applicants, easy- a one-page, and sheet check asbestos on to-understand page issues. lead and a sponsored staff VMS other real local several with meeting staff Alterations agents, estate which at management, VMS and exchanged realtors the and VMS to how of ideas and experiences process, alterations the simplify

First, in July, VMS hired Robbi Robbi hired VMS July, First, in More recently, the Village Village the recently, More Doncost as the new manager of of manager new the as Doncost a Doncost, Mr. Alterations. Manor licensed architect and contractor, of 25 years over with came onto right jumped and experience, the Village learning curve. He was very proactive in hiring temporary the with help to personnel backlog while studying resident to them guiding and complaints solutions. Asappropriate a result more efforts, his updated, of an Alterations Division has been has Division Alterations progress great withmaking its administrative backlog, while taking the initiative in both with communicating residents and concerned estate real the in stakeholders and contracting communities. By Elsie Addington, Director Addington, Elsie By COVID-19 initial the During lockdown, Village amenities and alterations including services, halt. a quick to came processing, Division When the Alterations down was it online, back came several employees, including the left had who manager, alterations backup The reasons. various for was calls phone and emails in residents many and excessive, complained because of slowed- projects, while halted or down and workers want didn’t others for manors, their in contractors fear of COVID contagion. ALTERATIONS DIVISION UPDATE DIVISION ALTERATIONS UNITED 62 III, any year. Article Bylaws United a limit not less than of) days 60 in under the age of 55 (with as aguest person of a residency temporary development may permit dependent. handicapped custody of aqualified resident or a andguest (elsewhere) aminor in permitted health care resident, cohabitant, residents: nonmember described specifically for criteria part-time in the Village and sets of who persons may reside full- or categories regulations several for senior citizens. It contains state accessible housingdesigned for specifically preserve and Code 51.3 Section to establish Civil wrote legislature California Communications Advisor Blackwell, Maggie By SIXTY-DAY GUEST LIMIT by avote of the membership. can be made only by amending the bylaws increaseAn in the guest stay limitation development. within the residents the of welfare and safety health, the to promote United’s purpose is to provide housing and According to CC 51.3, asenior VILLAGE BREEZEDECEMBER 2020/JANUARY 2021 very brief,very but some continuing year—some each violations Division has severe seen welcome. are in the neighborhood. Most periods of time without aripple remained the same over the years. signed member. by every It has package escrow the in checklist page 3, line 22, as well as in the Occupancy Agreement, 5, Article limit.) 60-day or co-occupant. (Third has same occupancy of aqualifying resident solelyguest in conjunction with the period of days 60 year per per 3specifies amaximumSection However, the Compliance Compliance However, the Many each year guests stay for limitThe 60-day is stated in the

before ballots go out. go ballots before months several madeare for to inform members presentations informative publications and and Typically,ballot). halls town by avote of the membership (a only by amending the bylaws stay limitation can made be by law. increase An in the guest development We senior a are development. within the residents health, and safety welfare of the housing to and promote the co-occupants. caregivers and other designated occupancy is allowed for needed constant disturbance. Legal co- are unwell and cannot handle peaceful time in United; some residents moved in to enjoy a to unit. per persons two Many are made alimit to service of one shot and view. rooms Laundry situations. such to end compliance and fines procedures such It cases. may take multiple parking and crowding caused in Neighbors suffer from the noise, member ID for gate entry. groups of outsiders using the members house and entertain or abused while other family may pushed be aside, neglected senior The outside. not reside member(s) who cannot or will a residence for another family actually plans to use the unit as United for asenior relative but abused. Afamily buys aunit in occupancy limits are blatantly for years—where and guest United’s to is provide purpose ear- in close are units United VMS

63 It is the duty of the VMS board to the VMS board of to is the duty It The Village Management Services Management Village The (VMS) has Directors Board several of with the regard to responsibilities key Jeff (CEO) Officer Executive VMS Chief all VMS for is responsible who Parker, operations. the position should the CEO select open. An search become executive firmHuman our works with Resources Services advertise Department to the VILLAGE BREEZE VILLAGE MAGAZINE WOODS LAGUNA Further, on an annual on basis,Further, the VMS board is charged with with and VMS the CEO Chief VMS board closely also works The position and gather information on interested candidates. A A candidates. interested on information and gather position the VMS chair of consisting as subcommittee well and vice chair, all of the boards, interviewsas the presidents all and candidates the VMS to board, makes then which makes recommendations the finaldecision. to overall are sent performance. Forms the CEO’s evaluating to them that invite and United) Third all board directors (GRF, has and the CEO achieved what on comments candid provide areas VMS need further may boardwhat collates The attention. the with nine from VMS those directors. along these responses A is improvements, for recommendations summary, includes which the board to a guide for provides This the CEO. to presented then changes. any suggested monitor to be able overseeing in Foster allVMS Siobhan (COO) Officer Operating of meetings, twice one monthly through is done This operations. During and United. Third all to GRF, directors is available of which forth the by latter various are issues brought these sessions, directors as staff, well as the by executive members board VMS and VMS directors. department Based these frank on discussions, can that on thesteps VMS staff board and the VMS executive work and to the VMS organization of the operations improve be taken to all the needsmeet of residents. Village By Richard Rader, Director Rader, Richard By RELATIONSHIP THE VMS CEO-VMS BOARD

Wei-Ming Tao Chair Third, 2018-2021 Rosemarie DiLorenzo First Vice Chair Third, 2019-2022 Phelps Diane Second Vice Chair 2019-2022 GRF, Stefanie Brown 2020-2021 GRF, Rader Dick United, 2017-2020 Cynthia Rupert United, 2019-2022 Juanita Skillman United, 2020-2021 James Tung 2020 GRF, Unger Raquel Third, 2018-2020

Board of Directors Board VMS THEN AND NOW Proof that “clowning around” never grows old. NEVER QUIT These photos are from the CLOWNING Village’s 1976 bicentennial AROUND (1776) parade.

Chuckles the Clown brought clowning around into Laguna Woods in 1998, later becoming the “Senior Klown Alley” in July 2000 through the efforts of another relocated professional clown. A clown’s motivation is to go out, make people feel better and bring smiles to others. During the pandemic, the clowns continue to venture into the Village with their “Happiness Brigade,” sharing a happy birthday, get well or stay strong message where needed.

Make the one choice that takes care of everything. A graduating class of clowns … obviously more than one clown in that class! Check them out on “It’s nothing personal, I just think I'm ready for a serious relationship.” Facebook @lagunawoodsseniorclownalley. Choose MemorialCare.

Life is full of surprises. That’s why we’re here. Choose MemorialCare this open The Laguna Woods History Center, a 501(c)(3) nonprofit that enrollment for leading healthcare when and where you need it. With access to virtual receives no assessment funding, is dedicated to “preserving today or in-person care from nationally renowned experts at more than 200 locations from for tomorrow,” whose purpose is to “collect, conserve and convey the South Bay to San Clemente. After all, you can’t predict life’s surprises. But you information, documentation and artifacts related to the history of can prepare for them. Laguna Woods as a public service, in perpetuity.” It is located next to the Library; hours are weekdays from 10 a.m. to 1 p.m. and by appointment. Visit lagunawoodshistory.org for more information. Learn why MemorialCare is right for you. 877-MYMEMCARE (696-3622) | choosememorialcare.org

64 VILLAGE BREEZE DECEMBER 2020/JANUARY 2021 Make the one choice that takes care of everything.

Choose MemorialCare.

Life is full of surprises. That’s why we’re here. Choose MemorialCare this open enrollment for leading healthcare when and where you need it. With access to virtual or in-person care from nationally renowned experts at more than 200 locations from the South Bay to San Clemente. After all, you can’t predict life’s surprises. But you can prepare for them.

Learn why MemorialCare is right for you. 877-MYMEMCARE (696-3622) | choosememorialcare.org In an emergency, we’re here for you 24/7.

If you’re having a stroke or heart attack, do not delay. Call 9-1-1 immediately. Do not drive yourself or wait for a ride from a friend or family member. Stroke receiving center Cardiac receiving center Saddleback Medical Saddleback Medical Center is only Center is a stroke one of a few designated cardiac receiving center and is receiving centers in Orange County, nationally recognized for with emergency cardiac treatment excellence in stroke care. times that are some of the fastest in The key to minimizing Orange County. the long-term effects of Heart attack warning signs include: a stroke is to B.E. F.A.S.T. • Chest pain Balance. Is there a sudden loss of • Shortness of breath balance or coordination? • Discomfort in other areas of the Eyes. Are there sudden vision changes? upper body Face. Does one side of the face droop? memorialcare.org/SBHeart Arm or leg weakness. Does one arm/ leg drift downward when raised? Speech slurred or strange sounding? Time is short. If you observe any of these signs, call 9-1-1 immediately. memorialcare.org/SBStroke

Seek care when you need it. We’re here with every protection and precaution.