NHSX

Job description and person specification

Position

Job title Directorate/ NHSX Project Coordinator Region

Pay band AFC Band 6 Responsible to Programme Manager

Salary Accountable to Head of delivery Starting salary £31,365

Tenure 2 year FTC Responsible for Responsible for day to day work assigned to Project team whilst on allocated project

Funding Programme Funded Base Quarry House, with occasional travel to London Arrangements

NHSX NHS England and NHS Improvement

NHSX is leading the largest digital health and social care transformation NHSX is a joint until between DHSC and NHSE/I. This role is being programme in the world and has been created to give staff and citizens the recruited into NHSE/I. technology they need. NHS England and NHS Improvement (NHSE/I) came together on 1 April We are a joint unit made up of colleagues in the Department of Health and 2019 as a new single organisation. The NHS Long Term Plan focuses on Social Care (DHSC) and NHS England and Improvement (NHSE/I) and will delivering integrated care to patients at the local level and we can best harness the best expertise from industry, the NHS, Government and the health support the NHS to deliver this as a single integrated organisation. and care sectors. Our new operating model represents a strong shift to regional delivery NHSX will deliver the Health Secretary’s Tech Vision, building on the NHS Long supported by expert corporate teams. Local health systems are supported Term Plan. We will speed up the digital transformation of the NHS and social by our integrated regional teams who play a major leadership role in the care. We have set ourselves five missions, which are focused on how we can geographies they manage. make things better for patients and staff. These are: We are jointly committed to creating and maintaining a fair and supportive ● Reducing the burden on clinicians and staff, so they can focus on patients; working environment and culture, where contributions are fully recognised ● Giving people the tools to access information and services directly; and valued by all and staff feel empowered to carry out their duties to the ● Ensuring clinical information can be safely accessed, wherever it is best of their abilities. As employers we are committed to promoting and needed; protecting the physical and mental health and well-being of all our staff. ● Improving patient safety across the NHS; and This underpins our values as set out in the NHS Constitution, supports us ● Improving NHS productivity with digital technology. to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. We have established NHSX on 4 core values: ● Open The seven integrated regions of our joint enterprise will work with local ● Respectful systems to support and improve how care is provided to patients and ● Collaborative communities. These regions will be supported by the corporate centre ● Innovative providing expertise and developing policy. The focus will be on guiding These values are guiding the way that NHSX works now and develops in the and managing the delivery of services through local integrated health future, we would expect applicants to demonstrate, at interview, a commitment to systems, sustainability and transformation partnerships, and devolution these values. areas.

Service and team About the role

The Chief Digital Officer team in NHSX is responsible for delivering the strategic As a Project coordinator, you will work in a matrix way with Project and approach to engagement and the design and delivery of a range of projects to Programme Managers, Heads of Delivery and wider CDO team to support reduce barriers and encourage scale of digital innovations in the NHS and in the delivery of the Regional Innovation Collaboratives work. Social Care. The post holder will support the provision of an efficient, effective and high Within the CDO team, the Digital Health team is responsible for supporting the quality professional and well-coordinated programme support service wider NHS system to benefit from digital innovation through agreed Regional capable of meeting all statutory, regulatory and NHS requirements delivery plans. ensuring alignment with the activity of the organisation.

As Project Coordinator within the Digital Health team, you will work with both the In particular the post holder will: the improvement and delivery teams to gain a wide breadth of experience on all aspects of digital transformation at scale. This will provide opportunities to gain ● Contribute to the smooth running of projects/programmes through experience working alongside senior colleagues, in improvement science/ the operation of project management processes, and the change management as well as project and programme management skills. It coordination of business activities. will also provide a unique opportunity to gain exposure to the scale of digital innovation across the 7 regions in England. ● Support the development and management of project tracking, control and reporting arrangements ensuring that You will provide project coordination support to our Digital Health team and the project/programmes’ objectives can be achieved broader Chief Digital Officer team when required. ● Undertake document management, maintaining and updating the online document library as required

● Record risks, assumptions, dependencies, issues and change requests as they arise, and progress towards resolution

● Be responsible for organising key project meetings, engagement and workshop sessions

● Attending and/or facilitating meetings where agreed and present on progress, taking minutes and ensuring that all actions are logged and followed up as required.

● Support the team to ensure the timely capture of lessons learned throughout the project life-cycle.

● Ensure accurate and open communication and coordination with a range of organisations and individuals, researching and drafting correspondence and papers.

● Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally

● Be flexible and willing to provide cover for other roles across the team to meet business needs

Key Job specifics and responsibilities Key accountabilities

Improving quality and outcomes Key Functional Responsibilities

● Undertake information/project/programme analysis as agreed with the Analytical/Judgemental Programme Manager ● Undertake complex and detailed information analysis of specific ● Support collation of data and information to populate and share projects/reports requiring high levels of concentration. management information reports. ● Update, maintain, organise, gather and analyse information to ● Contribute to effective information management within the team. predict/meet future organisational and team needs by identifying ● Actively manage activities that support critical quality, performance and best professional practice. assurance activities ● Monitor and evaluate risks and issues using a tracking mechanism ● Contribute to the development of operational processes and to enable a proactive resolution and escalation processes. improvements to ensure robust coordination and alignment across the ● Contribute to the information management of performance, taking a lead for specific projects. team in the delivery of its operational plan.

● Support the development of products to enable the alignment of ● Provide coordination of and participate in relevant meetings, improvement science and the scale of digital innovation reporting attendance and providing information advice and support ● To promote learning, sharing and evaluation of support delivered to where requested. appropriate stakeholders Communication ● Contribute to strategic planning. ● Support the tracking of benefits realisation. ● Work with members of the team and key stakeholder to investigate ● Assist with the monitoring of project spend and contribute to the the causes of any variance from plan/delivery targets and contribute compilation of budgets. to the implementation of solutions. ● Ensure all expenditure commitments and all payments are properly ● Support the development of internal and external communications where required by regular contact with the teams, stakeholders and authorised, controlled and monitored in accordance with relevant Communications team. project/programme and departmental procedures. ● Responsible for preparation of correspondence and complex papers, as directed by Manager. Enabling patient and public involvement Financial and Physical Resources ● To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of the NHS ● Deliver against organisational objectives, achieving quality England and NHS Improvement outcomes, prioritising own workload and working to tight deadlines. ● To ensure all public and patient contact with the office is of the highest ● Support and inform teams on the targeting of resources, monitoring professional standard. spends, implementing, evaluating and delivery of plans by providing ● To embed patient and public involvement within the NHS England and sophisticated, high quality information and analysis. NHS Improvement at all levels of decision making. ● Continually strive for delivering project/function outcomes, value for money and greater efficiency. Promoting equality and reducing inequalities ● Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time. ● To uphold organisational policies and principles on the promotion of People Management (as required) equality ● To create an inclusive working environment where diversity is valued, ● Provide specialist training, advice and support on own everyone can contribute, and everyday action ensure we meet our duty to role/responsibilities where necessary. uphold and promote equality ● Support training and induction of new staff. ● Responsible for team supervision.

Partnership and cross boundary working ● Participate in the recruitment and selection process.

● Work collaboratively with the wider NHSX team Information Management ● Adopt a matrix approach with other corporate areas and develop strong ● Operate within and provide enhancements to current management relationships across the division and wider organisation. information, reporting to enhance decision making processes. ● Communicate information, risks, issues and dependencies, including ● Updating, maintaining, organise, gather and analyse information to briefings and reports to project teams, sponsors and a range of internal predict/meet future organisational and team needs by identifying and external staff. best professional practice ● Support the Project/Programme lead to ensure effective ● Lead on development, implementation, monitoring and evaluation project/programme(s) communications plans are developed and of new information systems. delivered. ● Responsible for the development and maintenance of databases ● Support the Project/Programme lead in preparing complex papers and required for regular reports. project reports as required, to be presented at different levels of the organisation including project boards. Research and Development ● Promote effective communication and stakeholder management, both internally and externally by acting as the local point for project/programme ● Actively supports and contributes to the development of key responses to requests for information and assisting with the maintenance performance indicators for the successful assessment of of the stakeholder log. performance ● Test and review new concepts, models, and practices. ● Contributes to ensuring there are processes in place for spreading Leadership for transformational change and sharing learning and outcomes.

● To model a collaborative and influencing style of working, negotiating with Planning and Organisation others to achieve the best outcomes. Embedding this approach across the Directorate. ● Contribute to strategic planning. ● Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies Using insight and evidence for improvement and any associated action plans. ● Contribute to the development of performance and governance ● Working with senior colleagues, develop an understanding of strategies and the development and implementation of improvement science tools and how they can support the digital improvement programmes. innovation programme of work.

● Contribute to the formulation of plans of up to three year and Developing an excellent organisation strategic direction within the team. ● Deliver against objectives, achieving quality outcomes, prioritising ● To ensure the health, safety and wellbeing of all staff within the own workload and working to tight deadlines. department. ● To ensure compliance with all confidentiality and governance Policy and Service Development requirements within the department. ● To adhere to the NHS Managers Code of Conduct and any other relevant ● Proposes changes to own area, informing policy and making professional codes of conduct at all times. recommendations for other projects delivery ● Contribute to the review and development of existing information management systems.

Key Working Relationships

● Required to maintain constructive relationships with a broad range of stakeholders. ● Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams. ● Communicate information, risks, issues and dependencies, including briefings and reports to project teams, sponsors and a range of internal and external staff.

Organisational structure

Person specification

Criteria Essential Desirable Evidence*

Qualifications Educated to degree level in relevant subject or equivalent level of experience of ✓ A/I working at a similar level in specialist area.

Further training or significant experience in project management, financial ✓ A/I management or supporting change management processes.

Knowledge and An understanding of projects/programmes. ✓ A/I Experience An understanding of identifying risks, issues and dependencies. ✓ A/I

Experience of planning, preparing, monitoring and reporting of project plans to ✓ A/I progress.

Excellent interpersonal skills and experience of building productive relationships ✓ A/I with a wide range of stakeholders.

Experience of providing business and/or Project management support to senior ✓ A/I managers and managing relationships between senior professionals.

Knowledge of PRINCE2, Managing Successful Programmes (MSP), or equivalent ✓ A/I programme and project management methodologies.

Experience in communications and stakeholder management. ✓ A/I

Previous experience in a similar role in the public sector. ✓ A/I

A good understanding of the health and social care environment and roles and ✓ A/I responsibilities within it.

An ability to maintain confidentiality and trust. ✓ A/I

Clear communicator with excellent writing, report writing and presentation skills; ✓ A/I capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.

Skills for communication on complex matters and difficult situations, requiring ✓ A/I persuasion and influence.

Skills for nurturing key relationships and maintaining networks. ✓ A/I

Ability to analyse and interpret information, pre-empt and evaluate issues, and ✓ A/I recommend and appropriate course of action to address the issues.

Problem solving skills and ability to respond to sudden unexpected demands. ✓ A/I

Strategic thinking – ability to anticipate. ✓ A/I

Attention to detail combined with the ability to extract key messages from complex ✓ A/I analysis.

Independent thinker with demonstrated good judgement, problem-solving and ✓ A/I analytical skills

Previous experience in project management and planning. ✓ A/I

Ability to engender trust and confidence and demonstrate integrity in the provision ✓ A/I of advice and support.

Skills for managing projects ensuring they meet financial targets. ✓ A/I

Skills for manipulating information. ✓ A/I

Able to work on own initiative, organising and prioritising own and others ✓ A/I workloads to changing and often tight deadlines

Commitment to and focused on quality, promotes high standards in all they do. ✓ A/I

Values and Adaptability, flexibility and ability to cope with uncertainty and change ✓ A/I Behaviours Able to make a connection between their work and the benefit to patients and the ✓ A/I public.

Values diversity and difference operates with integrity and openness. ✓ A/I

Works well with others, is positive and helpful, listens, involves, respects and ✓ A/I learns from the contribution of others.

Consistently looks to improve what they do, look for successful tried and tested ✓ A/I ways of working, and also seeks out innovation.

Actively develops themselves and supports others to do the same ✓ A/I

Other

* Evidence will take place with reference to the following information:

A Application form

I Interview

T Test or Assessment

C Certificate

KEY TO JOB DESCRIPTION AND PERSON SPECIFICATION COLOUR CODING

Light JOB SPECIFIC INFORMATION: Text can be amended or additional Blue information inserted

Dark ORGANISATION SPECIFIC INFORMATION: Text should not be Blue amended

Black NATIONAL GENERIC INFORMATION: Text should not be amended (denotes banding)

Points to address on Cover Letter Skills and Experience required:

• A relevant degree such as; health, project management, business studies, change management, transformation, IT or technology • An understanding of project methodologies and structures with knowledge or experience of supporting improvement projects/programmes. • Strong communication skills both written and orally. The ability to engage and establish rapport with stakeholders at varying levels of seniority. Building productive relationships, sharing ideas and managing expectations. Report writing and presentation delivery. • The ability to look at data critically, understand complex concepts and ideas, bringing them together and communicating them in a simple way. • Strong organisational skills with the ability to plan and effectively work autonomously, for example leading on projects.

If you are interested in the opportunity then please apply by uploading your CV and writing a cover letter of no more than 1000 words, detailing how you meet the skills and experience requirements as described above.