Nottingham City Care & Support Services Directory 2016

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

www.carechoices.co.uk Home. There’s no place like it.

Services include: • Companionship • Light housekeeping • Local transportation and errands • Meal preparation • Respite support • Convalescence support • Shopping • Personal care • Specialist dementia and Alzheimer’s care and much more...

Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care are here to help. Our Caregivers take great pride in helping our clients to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs. From an hour a day, to full time care, our service is available 24 hours a day, seven days a week. The service provided Personal Budgets, Direct Payments or Private Funding ‘‘ was excellent and enabled arrangements me and my sister to know that our father was being properly cared for, particularly important as we both live some distance away. I would have no National Care Provider hesitation in recommending Home of the Year Award Instead.” Mrs N – Ruddington

Call us on: 0115 9226116 • 0115 9677303 Or visit: www.homeinstead.co.uk/nottingham Contents

Welcome from Nottingham City Council 4 Specialist care 22 Making life easier in the home 5 Safeguarding vulnerable adults 25 Assessing your social care needs 11 Residential care 26 Day opportunities 13 Paying for care 29 Care in your own home 14 Care homes and care Home care providers 17 homes with nursing 33 Services for carers 22 Index 44

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Nottingham City Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of homes and agencies in this Directory does not act as an endorsement or recommendation by Nottingham City Council of the services listed or advertised. The inclusion of a service in this Directory does not imply that the City Council has a contract with the supplier or has assessed the quality of the service.

To obtain extra copies of this Directory, free of charge, call Nottingham Health and Care Point on 0300 300 33 33, option 2.

This Directory is available electronically at www.carechoices.co.uk. Alternative formats For those requiring the information in spoken word, there is also a Browsealoud option.

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 3 Welcome from Nottingham City Council Welcome to this Directory of adult care and support services which has been produced by Nottingham City Council in association with the Publisher, Care Choices. It aims to explain how you can find the support for your social care needs to enjoy the best quality of life for as long as possible, by guiding you through the care options available. It contains useful editorial advice and comprehensive listings of care providers across the City. Nottingham City Council’s Adult Social Care Services department is responsible for assessing the needs of, and providing advice and support to, older, disabled or vulnerable people in the community. For most people, however, social care won’t involve Nottingham City Centre social services as only people with higher levels of need will be eligible for the services we provide. This is £23,250 you will pay for all care yourself although you explained further on page 11. may be entitled to claim various state benefits. For further By signposting citizens and their families to the most advice on paying for care, please see page 29. appropriate advice, care and support, we aim to help Adult Social Care Services also assesses the needs of individuals maintain or recover their independence and carers, please see page 22. promote their wellbeing. The independent and voluntary Checklists care sectors are particularly strong in the City, offering a Helpful checklists can be found in this Directory. These wide range of specialist services in a variety of settings. can be used when considering home care, residential Entries for community-based support start on page 5. homes and residential dementia care services. Take Help with support them with you on visits to potential providers as they list Support can mean different things to different people. important questions to ask managers and staff to help For example, you could benefit from hiring your own you get a fuller picture of the services on offer. personal assistant to support you with personal things, We hope this Directory goes some way to providing a like having a bath, washing or getting dressed, cooking good idea of where to find the care services you need locally. and eating meals or you may just want the opportunity to socialise again. Alternatively, the benefits of moving into Nottingham Health and Care Point accommodation with care services on-site might suit you. Telephone: 0300 300 33 33, option 2 All these options are explained in the following pages. Email: [email protected] Paying for care Website: www.nottinghamcity.gov.uk/ supportingadults If you need advice on care options, you can ask Adult Nottingham City Council, Loxley House, Station Social Care Services for a community care assessment. Street, Nottingham NG2 3NG Everyone is entitled to one, irrespective of financial circumstances, and they are free. If your call is related to housing and Council Tax An assessment may involve someone from Adult benefits, welfare rights or any other non-social Social Care Services speaking to you by telephone or services enquiries, please contact the Nottingham visiting you, either at home or in hospital, to discuss your City Council switchboard on 0115 915 5555 situation, and work out what help would be appropriate which will direct you to the correct department to meet your social care needs. or personnel. To find out if you are eligible for services an assessment is carried out to determine what your level of care needs is and if this level of need meets the National Eligibility Threshold. For further advice on the National Eligibility Threshold, please see page 11. An assessment of your financial circumstances will also be completed; this defines how much you will be expected to contribute to any care you receive. If you have capital of more than

4 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Useful contacts

Disability Direct Disability Resource Directory Committed to empowering people to make their own Information about organisations in Nottingham City choices and make positive decisions about independent that either provide services to disabled people, or come living opportunities – and so improve their quality of life. into contact with disabled people. Offers a welfare rights advice service for people who Website: www.dowhatyouwant.org/nottingham have questions regarding disability-related benefits. Click Nottingham Also offers a form-filling service for disability-related A member organisation for those who love making benefits like Employment Support Allowance and things possible. Meet new people, have fun, learn new Personal Independence Payment. things, share skills and get practical help around the Offers a volunteering service for people either home. The social calendar is full of get-togethers, days looking to volunteer or needing help. Disability out and things to do. Life begins at Click Nottingham. Direct also has volunteers who can help people with gardening, painting, odd jobs (like putting up shelves) Telephone: 0115 978 7846 and getting to and from appointments. Email: [email protected] Information officers can advise on accessing grant Website: www.clicknottingham.com funding, adapting your home, where to get equipment Castle Cavendish Works, and choosing relevant services. Dorking Road, Telephone: 0115 958 3948 Radford, Email: [email protected] Nottingham NG7 5PN

Making life easier in the home Telecare equipment

Telecare, also known as Assistive Technology, allows flooding. Standalone equipment is particularly helpful for people to remain living independently for as long as citizens who may have mild to moderate memory problems, possible by providing them with technology which and would just benefit from some extra support. supports this. Telecare offers two types of technology, Telehealth linked and standalone. Telehealth monitoring is a way of gathering information Linked technology is based around a call service and about your health to assist in diagnosis and monitoring. uses pendants and care alarms to connect to a central This could include support for people with lung function response centre. This technology can also be linked to fall, problems, diabetes, etc. It includes (amongst other things) fire, smoke and carbon monoxide alarms to name a few. a home unit to measure and monitor temperature, blood The linked equipment enables the call centre to contact pressure and other vital signs for clinical review at a carers, family and emergency services if a citizen needs remote location (for example, a hospital site) using phone assistance. Linked equipment supports carers by allowing lines or wireless technology. them valuable time away from caring, whilst remaining Examples of what telehealth can monitor remotely confident that the person they care for is safe. include: Standalone technology enables citizens to continue living independently. Available technology includes sensor-based • blood glucose levels; night lights, pill dispensers and bath plugs that prevent • cardiac arrhythmia; • asthma; and • medication reminder systems.

In Nottingham City, telecare and telehealth enquiries should be directed to the Nottingham Health and Care Point on 0300 300 33 33, option 2.

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 5 Useful contacts – telecare

For an informal chat about telecare services provided Disabilities Living Centre by the Council, or to arrange to buy these services Provides impartial advice and assessments relating privately, please ring 0115 876 3222 to speak to an to equipment and services for disabled people, older adviser. Alternatively, visit people, carers and professionals. The Centre also hires www.nottinghamcity.gov.uk/supportingadults out manual wheelchairs, sells RADAR keys and delivers AskSARA a Scooter Safety Awareness Course. There is also an This website helps you find useful advice and products excellent training room for hire. that make daily living easier and covers products and Telephone: 0115 985 5780 ideas: Email: [email protected] • on a range of physical and mental health topics; Website: www.dlcnotts.co.uk • that may help you complete tasks in a number of Middleton Court, household locations; and Glaisdale Parkway, • that may help with a range of daily activities. Bilborough, Website: www.asksara.org.uk Nottingham NG8 4GP

Enablement Team overview

The Enablement Team aims to assess the needs of citizens • joint working with health and social work teams, and their carers in the community so that it can create including hospitals. and implement packages of support. These may include An occupational therapy assessment can take place in the the provision of equipment and/or adaptations that citizen’s own home, supported living accommodation or enable citizens to live as independently as possible. The care home facilities. Occupational Therapist’s (OT) key roles and responsibilities The Enablement Team has two branches: the include: Enablement Gateway Team and Enablement • providing advice and guidance; Occupational Therapy Team. The Enablement Gateway • supporting citizens to promote safety, independence Team offers advice, signposting and guidance around and wellbeing; community services. It can provide low-level equipment • providing specialist equipment, including equipment to help citizens maintain their independence. The for complex moving and handling; Occupational Therapy Team supports citizens with a • assessment of minor and major adaptations, ensuring higher level of need, supplying specialist equipment to citizens and their carers are able to access appropriate improve quality of life. adaptations according to their assessed needs; • participating in safeguarding strategy meetings and Referrals to The Enablement Team can be made providing reports; through the Nottingham Health and Care Point on • recommending priority rehousing according to the 0300 300 33 33 option 2. assessed needs of citizens and carers; and

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

6 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is difficult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fire • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is difficult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fire with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Affording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 7 In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Difficult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time n Nottingham Health and Care Point 0300 300 33 33, option 2

8 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact n (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fixed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board n Nottingham Health and Care Point 0300 300 33 33, option 2

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 9 In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n (see key below) regarding an • Consider home support Can’t reach all parts of the body assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the floor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Difficulty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Difficult to clean yourself support frame • Consider home support Flush lever is awkward • Install a flush lever extension Toilet is hard to get to • Contact n (see key below) regarding an assessment of needs

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Difficult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact n (see key below) regarding an • Consider home support Shower is slippery assessment of needs n Nottingham Health and Care Point 0300 300 33 33, option 2

10 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Nottingham City Health Centres

You can see an experienced nurse without an appointment both drop-in and appointment services. for treatment of minor injuries and illnesses at: 79a Upper Parliament Street, City Centre NG1 6LD Telephone: 0115 883 1960 Nottingham Walk-in Centre Open every day, including weekends and Bank Holidays, Clifton Nurse Access Point between 7:00am and 9:00pm. You can also see a nurse at the Clifton Nurse Access Point Seaton House, London Road, Nottingham NG2 4LA in the Clifton Cornerstone – open 10:00am to 6:00pm Telephone: 0115 883 8500 Thursday, Friday, Saturday, Sunday and Monday (closed Tuesday and Wednesday). 8am to 8pm Health Centre Clifton Cornerstone, Southchurch Drive NG11 8EW Open from 8:00am to 8:00pm every day of the year for Telephone: 0115 878 6100

Meals at Home

Meals at Home is a service provided by Nottingham City a family member or a friend, call your doctor or an Council. If you would like to access this service please call ambulance or talk to Adult Social Care Services. The team 0115 876 1847. member delivering your meal will stay with you until help The service can deliver midday meals, hot or frozen, arrives and they know you are safe and cared-for. and can also provide a tea-time snack, cakes, sandwiches If you phone before 10.00am Monday to Friday the and basic grocery shopping. There is lots of choice and service will deliver the same day, if you call later it will they can meet the needs of special diets. The service can be delivered the following day. Any calls received after provide permanent or temporary help, for example if you 10.00am on a Friday will be delivered the following Monday. require a period of short-term support as you have just A special service for lunch clubs been discharged from hospital. The service is already delivering meals to a variety of A personal safety check sheltered housing schemes and lunch clubs around The service will provide a health check when it delivers Nottingham City. It is very easy to include you in the your hot meal. If there is no answer at your door or you delivery runs so just give the service a call on are found needing help then the service can contact 0115 876 1847. Assessing your social care needs The City Council and Nottingham City Care Partnership behalf. Once a referral has been taken, it will be screened have created a single point of access to community and prioritised according to risk, needs and urgency and health and adult social care services for local people. will be sent to the appropriate team who will then contact If you or someone else think that you are struggling you to make an appointment to carry out an assessment. to live independently, the first step is to contact the If you know you will be paying for your care yourself you Nottingham Health and Care Point on 0300 300 33 33, may wish to proceed with purchasing services listed in this option 2 (8:30am to 5:00pm Monday to Friday). If it is Directory. You may also choose not to have a community care outside of the normal working hours and it is an urgent call, or financial assessment and proceed with purchasing services contact the Emergency Duty Team on 0115 876 1000. yourself. The services you can purchase may be provided by For non-urgent calls please call back during normal the Council, a voluntary organisation or a private company. business hours. If you prefer, you can email [email protected] Eligibility The worker answering your call will be able to take a The Council’s aim is to help people keep their referral or provide signposting guidance to other external independence and to provide support to enable them agencies if it is something that they are unable to assist with. to remain at home for as long as possible. To determine Nottingham Health and Care Point takes Adult Social Care a citizen’s eligibility for social care services, all local Services, Occupational Therapy and Safeguarding referrals. authorities work to the National Eligibility Threshold. You can make contact yourself if you are able, or family, The new national eligibility criteria has set a minimum friends and professionals can make a referral on your threshold for adult care and support needs and also carer

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 11 Assessing your social care needs continued support needs which local authorities must meet. This eligibility criteria is based on identifying how your needs affect your ability to achieve relevant outcomes day-today and how this impacts on your wellbeing. When an assessor carries out their assessment or review, they must consider the following three stages when assessing your eligibility and you must meet all three to be eligible for a service: • your needs arise from or are related to a physical or mental impairment or illness; and • as a result of your needs, you are unable to achieve two or more of the specific outcomes (described below); and your overall wellbeing. • as a consequence of being unable to achieve these If these three stages are met, you will meet the outcomes, there is or there is likely to be a significant eligibility criteria and the assessor will then assess what impact on your wellbeing. services are needed to meet your assessed needs. In Nottingham, the Council is committed to Stage 1: maintaining support for as many citizens as it can, but, for Your needs must arise from, or be related to, a physical those who may not be eligible for a service, it will provide or mental illness, which does not have to be a formal information and advice on how to get help elsewhere, for diagnosis. This could therefore be a physical, mental, example, the voluntary, charitable and independent care sensory, learning or cognitive disability or illness, sectors. substance misuse or brain injury. Carrying out an assessment does not necessarily mean that the Council will give you a service. Also, if you have Stage 2: been receiving services but your support is reviewed and In relation to the outcomes, the assessor must determine your needs have reduced, the Council may reduce or stop whether you are unable to achieve two or more of these the support you have been getting. In either of these outcomes. This means that you are unable to achieve the situations it will provide you with advice and information outcome without assistance, or you are able to achieve about other sources of help in the community. the outcome without assistance, but doing so can cause A copy of your assessment and care plan will be significant pain, distress or anxiety, can endanger you given to you, outlining the help you or your carer will be or others or would take significantly longer than would receiving. For more information on how Adult Social Care normally be expected. The outcomes are: Services assesses the needs of carers, please see page 22. • managing and maintaining nutrition; • maintaining personal hygiene; Contacting Adult Social Care Services • managing toilet needs; Whatever your level of social care need, Adult Social Care • being appropriately clothed; Services will always offer advice and direct you to people who can help you if it can’t. • being able to make use of the home safely; You can telephone the Nottingham Health and • maintaining a habitable home environment; Care Point on 0300 300 33 33, option 2, or write to • developing and maintaining family or other personal Nottingham City Council, Loxley House, Station Street, relationships; Nottingham NG2 3NG or you can ask a friend, relative or • accessing and engaging in work, training, education or your GP or nurse to contact the Council on your behalf. volunteering; If you are in hospital, the nursing staff can arrange for • making use of necessary facilities or services in the local Adult Social Care Services to contact you, either during community; and your stay in hospital, or on your return home. • carrying out any caring responsibilities for a child.

Stage 3: For further information about how to The final stage of the eligibility process is for the assessor access care services, please visit to determine that, as a consequence of these outcomes, www.nottinghamcity.gov.uk/supportingadults there is, or there is likely to be, a significant impact on

12 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Day opportunities Day services

Day services provide a variety of opportunities to meet Spring Meadow. The service provides a range of activities, others in a supportive environment, enabling you to enjoy from cookery to drama, and has its own theatre facilities. your independence and get involved in a range of group Meadows Way, The Meadows, Nottingham NG2 3DZ or person-centred activities. The services cater for different Pakistan Centre needs and are able to adapt activities to suit both your Based on Woodborough Road, the Pakistan Centre interest and ability. provides a supportive environment for older members of There are day services to support a range of people, the Pakistani-Muslim community. All staff are of Pakistani- including older people, those with physical and sensory Muslim origin and speak community languages. Halal impairments, and citizens with learning disabilities. The lunches are available. following are day services provided by Nottingham City 163 Woodborough Road NG3 1AX Council. Council day services Summerwood Summerwood offers citizens with physical, sensory and Acorn Resource Centre learning disabilities the opportunity to be involved in a range Acorn Resource Centre supports citizens with sensory and of activities to enable more independent and active lives. physical impairments. Acorn is able to support adults over Summerwood Lane, Clifton NG11 9DR 18, and activities include discussion groups, seated and accessible exercise, and arts clubs. The Willows Mary Potter Health Centre, Gregory Boulevard NG7 5HY The Willows offers day services to people over-50 with a range of needs. The service boasts a range of activities, Albany House from snooker to movie days, alongside a popular Albany House supports older people with dementia, community café. physical and sensory impairments and mental health needs. Ambergate Road, Beechdale NG8 3DG Orby Close, St Ann’s NG3 2FP The Open Door Project The Indian Centre The Open Door Project provides a recovery-based Based in Carrington, the Indian Centre provides support service for people who are looking for help and support for older citizens from Indian communities with different with their mental health issues or emotional distress. needs. All meals are authentic Indian recipes and staff Its aim is to help these people lead healthy, active, and speak a range of community languages. independent lives. Whilst based in Beechdale, there is a Hucknall Road NG5 1QZ range of community-based groups all around the city. Marcus Garvey Ambergate Road, Beechdale NG8 3DG The Marcus Garvey day service supports older members of the African-Caribbean community, as well as other citizens. All staff are from the African-Caribbean community and meals are authentic Caribbean fare. Lenton Boulevard NG7 2ET Martin Jackaman Citizens with learning disabilities, sensory and physical needs are supported to live independent active lives at Martin Jackaman. The service provides a range of activities from cookery to drama, and has a hydrotherapy pool which can be hired as well as being used by citizens using the service for therapeutic needs. 62 Robins Wood Road, Aspley NG8 3LD Spring Meadow Citizens with learning disabilities, sensory and physical needs are supported to live independent active lives at

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 13 Care in your own home In order to enable people to live in their own home like dressing, bathing, toileting and prompting the for as long as possible a range of home care services is taking of medication. Carers need to be properly trained, available. A range of help is on offer from day-to-day particularly in moving and handling and the use of hoists tasks such as cleaning, shopping and food preparation/ for some tasks. A full list of Nottingham City home care cooking through to personal care that helps with tasks providers starts on page 17.

Home care

Home care offers you support to live independently in your support you, will draw up a care plan. Your care plan will own home, enabling you to gain confidence in a way that is reflect what you are able to do for yourself and what you most comfortable for you. Home care workers will visit you would like support with. There are distinct Nottingham City in your home and, alongside you and those you choose to Council home care services depending on your needs.

Council home care

Social Care Reablement maintain their independence and to lead fulfilled lives by This service is primarily for citizens who have recently providing them with care and support in their own homes. been discharged from hospital or require a period of It is a specialist service that recognises and values home care support to regain their independence. Care British Sign Language (BSL) as a language in its own right workers will support people for up to a six-week period and the importance and existence of deaf culture. to enable them to build confidence in everyday tasks. All home care workers have specialist knowledge The Social Care Reablement Team receives professional of deaf culture and issues and are qualified in BSL to a referrals only. minimum of level two. The service also recognises and provides for the wide range of communication methods Nottingham Emergency Home Care Service (NEHCS) other than BSL used by deaf people. NEHCS is able to provide short-term, short-notice support to people in their own homes, to prevent hospital JackDawe admission, to support people on leaving hospital or to The JackDawe service provides specialist home care support those who have an urgent need. NEHCS also support to citizens with dementia and complex long- provides a ‘Through the Night’ service. The service offers term needs. Staff are fully trained in supporting citizens emergency support seven nights a week, including Bank who require this type of service and are able to provide a Holidays, from 11.00pm to 7.00am. The team has close variety of support over a period of time to allow transfer links with emergency GPs, the ambulance service and to an appropriate long-term service. other health services to highlight emergency calls that could require home care support alongside immediate medical attention.

Deaf Home Care Service The service provides a fully-accessible, culturally- and linguistically-appropriate home care service to citizens who are profoundly deaf and require support at home. The service supports deaf and deafened citizens to

Decisions about care in your own home

All home care providers are regulated and inspected If you are purchasing services directly from a home by the Care Quality Commission which publishes care provider, before you make any decisions regarding inspection reports and ratings on its website the provision of care, be sure to contact several providers www.cqc.org.uk/ When considering a service it’s always and ask for a ‘Service User’s Guide’ and their charges and a a good idea to check its report and rating. draft contract between you and the care provider.

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h Agencies What experience does the agency have in your particular 1 field of need? Can they supply references for you to check? 2 1 3 2 3 How can you contact the agency in an emergency or outside office hours? Home care agencies providing personal care must be 1 registered and inspected by the Care Quality Commission. 2 Ask to see a copy of their registration certificate and read 3 CQC’s latest inspection report on the website www.cqc.org.uk How hard or easy would it be to make a complaint and 1 how are things then put right? 2 1 3 2

How long has the agency been operating? 3

1 If this is a private contract ask for a copy of the agency’s

2 contract terms and read these carefully with someone you

3 trust. Get as much help as you can going over it and ask How many carer workers would the agency assign to care any questions you may have before signing anything. The for you and would you see the same one every day? If not, Citizens Advice Bureau or Age UK could help with this. how does the staff rota operate and what happens if your 1 care worker goes on holiday or is sick, will you be notified 2 in advance that a different care worker will be attending? 3

Carer workers

You should expect your personal preferences, dignity and You will have a care plan drawn up by the agency which privacy to be respected. Discuss this with the agency and the carer workers will work to. Ask how often this plan will ask how the most suitable care workers for your particular be reviewed by the agency. care are chosen. Can you talk to them before deciding? 1 1 2 2 3

3 Care workers must be checked with the Disclosure and Care workers should be fully trained or be in ongoing Barring Service and have a criminal records disclosure – training. Ask the agency about their policies on this. make sure this is the case. 1 1 2 2 3 3

Paying If your care needs do not meet Adult Care Services’ 1 eligibility criteria and have been arranged privately you 2 should check carefully the fee rates charged and exactly 3 what the payment you make covers.

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 15 care Gateway Homecare "we choose to care"

Gateway Homecare Services Gateway Homecare helps people with day to day tasks that they might struggle with because of their health. The following are some (but not all) of the types of things we can help with:

• Shopping & Cooking • Bathing & Cleaning 0115 860 2258 • Assisting you in the home In order to arrange the Social • Dressing Services Assessment we need • Personal care and hygiene to have some details about you. If you require help with • Support with leisure activities At First Class Care we treat everyone as an individual, and put together a bespoke care • Help with letters/correspondences this we would be happy to package tailored to their needs. We know how important it is to stay within your own meet and to assist you. Just • Remedial Rehabilitation speak to one of our advisors home, and we are here to help you achieve this. First Class Care realise how important • Mentoring/Advocacy on 0115 9783020 and we will it is to receive one-to-one care that is right for you. • Mental Health Support do the rest. Our services include: • Residential Assessments • Short-Term Live In Care • Domestic Care All of our services are carried out by trained friendly professionals, in • Social Care accordance with Social Care Standards. Whether you are a private client • Live In care/Companion Services or state funded we choose to care about making a diﬀerence to your life! • Compassionate Palliative Care • Respite Care • Holiday Care Help • Care Packages available from 30 minutes, 24/7, 365 days a year. Email: [email protected] www.gatewayhomecare.co.uk Gateway Homecare is a division of CCA Training Limited

CQC Registered

CCT Community Enablement Team Now You Can Live-in Care Providing support staff for

ILS skills, behavioral support, support with from £675£695 per week Children appointment attendance, specialist child sitting service, respite and play therapy. Adults Superior Elderly, Adult disabled – support in the home, home care support to access community and companionship. provision

Advocacy and counselling services by specialist trained professionals. M 07528 261591 E [email protected] WWW.CHALLENGECT.CO.UK

Supporting Independence The alternative to Care Home admission.

Providing a home support service with a difference. We offer a culturally appropriate and flexible care Live-in Care enables anyone with care needs to service tailored to individual needs. continue living in their own home with a Our diverse team of well trained support workers can assist you with: round-the-clock care worker. 3 Personal Care - Help with washing, bathing, dressing etc. 3 Social Care - Assisting with outdoor activities such as doctor/hospital appointments, shopping etc. 3 Domestic Care - Assist with cleaning, laundry, Ironing etc. 3 Meal & Dietary Care - Food preparation in your own home, assistance with feeding etc. To discuss our full services and your personal requirements call us on: 0800008000 121 121 247 247 | or www.liveincare.info 01258 489 480 0115 9705832 or email [email protected] www.acecare4u.co.uk www.liveincare.info

16 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Home care providers

Please see the disclaimer on page 3 regarding NCC’s non-endorsement of services mentioned here. Advertisers are highlighted

ACE CARE 4 U LTD BETHEL HEALTHCARE SERVICES LTD Nottingham Advert page 16 Nottingham Tel: 0115 970 5832 OP D PD MH YA Tel: 07821 433174 OP D PD LDA MH SI YA

AGE GRACEFULLY LTD BREAK BARRIERS Nottingham Nottingham Advert outside back cover Tel: 0115 929 8633 OP D PD MH SI YA AD Tel: 0115 978 3742 OP D PD LDA MH SI YA

AGINCARE UK CHOICE SUPPORT NOTTINGHAM – WOODVALE EXTRA CARE SCHEME Nottingham Nottingham Advert page 16 Tel: 0115 978 9557 LDA Tel: 0800 012 1247 OP PD SI YA CLIFTON VIEW CARE HOME AKA CASE MANAGEMENT LTD Nottingham Advert page 42 Nottingham Tel: 0115 984 2021 OP D Tel: 0115 954 0167 OP PD SI YA COMFORT CALL NOTTINGHAM ALBANY HOUSE DOMICILIARY Nottingham CARE SERVICE Tel: 0115 975 1441 OP D PD LDA MH SI YA AD Nottingham Tel: 0116 257 6888 OP D PD LDA MH SI YA COMMUNITY INTERGRATED CARE – NOTTINGHAM REGIONAL OFFICE ALLIED HEALTHCARE New Basford NOTTINGHAM Tel: 0115 870 0316 OP PD LDA MH SI YA Nottingham Tel: 0115 975 0885 OP D PD LDA MH SI YA AD

APT CARE LTD Nottingham Tel: 0115 837 5115 OP D PD LDA MH SI YA AD

ARCHANGEL HOME CARE NOTTINGHAM BRANCH Nottingham Tel: 0115 989 5460 OP D PD LDA MH SI YA AD

ARNOLD ROAD, 514 Nottingham Tel: 0115 960 8091 OP PD LDA SI YA

AXIS RECRUITMENT LTD Nottingham Tel: 0115 841 4505 OP D PD LDA MH SI YA AD

BESPOKE HEALTH AND SOCIAL CARE Nottingham Tel: 07718 424390 OP D PD LDA MH SI YA AD

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 17 Do you need a Helping Hand? The Home Care Specialists If you are looking for an alternative to residential care or just extra support for you or a loved one - then we’re here to help - from 30 minutes per week to full-time Live-in Care. Our Nottinghamshire care team has been providing award winning quality home care since 1989. We offer a home care service which enables you or a loved one to remain at home with compassion and dignity. Our local Carers can assist with personal care, companionship, housekeeping or even to provide a break to an existing family member or care-giver. To find out how we can help you, call: 0115 828 1820 or visit: www.helpinghands.co.uk

K&S Home Care Services LTD

K&S Home Care Services Ltd are a friendly and qualified care service in the Nottingham area. We are committed to providing that helping hand when life does not run just quite to plan; being there for you for something as simple as helping you get over an operation, to being your companion and carer on a more sustained basis. Whatever your situation we are here to help you get on with doing what you do best - living your life to the full.

SOME OF OUR SERVICES RADCLIFFE HOME • Personal help and support HELP SERVICES • Light housework CARE IN THE COMMUNITY • Preparing meals • Collection of shopping, Our Services Include: pensions and benefits • Respite Service • Social Visits/Companionship • Specialist care after an • Freshly cooked Dinners • Shopping Services operation or illness • Personal Care • Hospital Recovery support • Rapid response service • Short term 24 hour care • Medication Management • Cleaning & Laundry Services Please contact us for more information Tel: 0115 8800300 Call our office on: 0115 933 54 33 [email protected] Email: [email protected] www.radcliffehomehelpservices.co.uk The Coach House 363 Woodborough Road Nottingham NG3 4JH

18 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Home care providers continued

Please see the disclaimer on page 3 regarding NCC’s non-endorsement of services mentioned here. Advertisers are highlighted

CROSSOVER CARE LTD GATEWAY HOMECARE Nottingham Nottingham Advert page 16 Tel: 07445 851691 OP D PD LDA MH SI YA Tel: 0115 978 3020 OP D PD MH SI YA

CROSSROADS CARE EAST MIDLANDS – GIVECARE (NOTTINGHAM) NOTTINGHAM OFFICE Nottingham Nottingham Tel: 0115 962 6682 OP D PD LDA MH SI YA Tel: 0115 962 8920 OP D PD LDA MH SI YA HOME INSTEAD SENIOR CARE DIRECT HEALTH Nottingham Advert inside front cover Nottingham Tel: 0115 922 6116 OP D PD LDA MH SI YA Tel: 0115 924 7030 OP D PD LDA MH SI YA AD HOMECARE PLUS DKM HEALTHCARE LTD Nottingham Nottingham Tel: 0115 911 3370 OP D PD SI Tel: 07758 649066 OP D PD LDA MH YA INTERSERVE HEALTHCARE – NOTTINGHAM DUNCAN MACMILLAN HOUSE Nottingham (TRUST HEADQUARTERS) Tel: 0115 993 4282 Nottingham OP D PD LDA MH SI YA AD Tel: 0115 969 1300 OP D PD LDA MH SI YA AD JACKDAWE DEMENTIA HOME CARE TEAM EBS INSTANT CARE Nottingham Nottingham Tel: 0115 876 3222 OP D PD MH YA Tel: 0115 984 1961 OP D PD LDA MH SI YA JRH SUPPORT EDEN FUTURES – NOTTINGHAM REGIONAL OFFICE – HEAD OFFICE Nottingham Nottingham Tel: 0115 960 3264 OP D PD LDA MH SI YA Tel: 0115 985 6000 OP D PD LDA MH SI AD

EVRO RECRUIT JUBILEE HEALTHCARE LTD Nottingham Nottingham Tel: 0115 924 4634 OP D PD LDA MH SI YA AD Tel: 0115 874 9364 OP D PD LDA MH SI YA

EXTRA HELP CARE LTD K&S HOME CARE SERVICES LTD Nottingam Nottingham Advert page 18 Tel: 07932 018727 OP D PD LDA SI YA AD Tel: 0115 880 0300 OP D PD MH SI YA

FIRST CLASS CARE KCL CARE LTD Nottingham Advert page 16 Nottingham Tel: 0115 860 2258 OP D PD LDA YA Tel: 0115 837 7576 OP D PD LDA MH SI YA

FLOURISH HOME CARE CIC KRYSTAL CARE LTD Nottingham Nottingham Tel: 07584 449604 OP D MH YA Tel: 0115 978 4589 OP D PD SI

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 19 WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT?

S SS VISIT THE NEW CARE SELECT WEBSITE …WHEN YOU HAVE REAL CHOICE & CONTROL WWW.CARESELECT.CO.UK

Inspired by our own personal experiences we’re here to help those who’ve chosen self-directed support manage their ersnl el ude.

ird r rrneen irec en Sur Service

■ An alternative to traditional ■ You employ your own Personal domiciliary services. We employ Assistants with our knowledge on your behalf the staff you and expertise to support you with choose. your legal obligations. ■ Your budget is held in a separate ■ We have a range of services, client deposit account, you make which include support with the decisions on how it is used to recruitment, payroll and achieve your agreed outcomes. accounts.

Contact us to discuss which option is best suited to you. T: CALL CARE SELECT FOR MORE INFORMATION: E: inslsurservicescu For more information visit slsurservicescu 0800 389 2077

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

20 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Home care providers continued

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Please see the disclaimer on page 3 regarding NCC’s non-endorsement of services mentioned here.

MEARS CARE – NOTTINGHAM Nottingham Tel: 0115 845 6595 OP D PD LDA MH SI YA AD

MENCAP PORTLAND AND OXBOROUGH SERVICES Nottingham Tel: 0115 847 9434 LDA

MUMS HELPING HANDS LTD Nottingham Tel: 0115 942 0028 OP D PD LDA MH SI YA AD

NASH HEALTHCARE LTD Nottingham Tel: 07792 327334 OP D PD LDA MH YA

NATIONWIDE CARE SERVICES LTD (NOTTINGHAM) POLKADOT CARE LTD (NOTTINGHAM BRANCH) Nottingham Nottingham Tel: 0115 960 7900 OP D PD LDA MH SI YA AD Tel: 0115 959 6137 OP D PD SI YA

NOTTINGHAM CITY COUNCIL SHORT BREAKS TEAM REAL LIVES COMMUNITY INTEREST COMPANY Nottingham Nottingham Tel: 0115 883 8280 PD LDA SI YA Tel: 07772 127691 OP D PD LDA MH SI YA AD

NOTTINGHAM MENCAP SHORT BREAKS SERVICE REAL QUALITY CARE LTD Nottingham Nottingham Tel: 0115 920 4433 OP PD LDA YA Tel: 0115 854 7093 OP D PD LDA MH SI YA

NOTTINGHAM SUPPORTED LIVING (DCA) SCOPE INCLUSION EAST MIDLANDS Nottingham Nottingham Tel: 07793 616717 OP PD LDA MH SI YA Tel: 0115 942 0060 PD LDA YA

NOTTINGHAMSHIRE DOMICILIARY SERVICES SEVACARE – NOTTINGHAM Nottingham Nottingham Tel: 0115 976 0441 LDA MH YA Tel: 0115 924 4682 OP D PD SI YA

PATHWAY CARE SOLUTIONS HEAD OFFICE SOCIAL CARE REABLEMENT Nottingham Nottingham Tel: 0115 947 3142 LDA YA Tel: 0115 876 3222 YA

PERSON 2 PERSON SPRINGS OF JOY CARE SOLUTION (SOJ) C.I.C. Nottingham Nottingham Tel: 0115 850 4096 OP D PD LDA MH SI YA Tel: 07830 735352 OP D PD LDA MH SI YA AD

PERSONALISED SUPPORT TEAM – NOTTINGHAM TAILOR MAID CARE SOLUTIONS LTD Nottingham Nottingham Tel: 0845 196 0061 OP D PD MH SI YA Tel: 0330 223 3855 OP D PD LDA MH SI YA

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 21 Services for carers If someone relies on you, or is intending to rely on you, Depending on the outcome of a carer’s assessment, for support on a regular basis, then you are a carer and a range of services may be provided or arranged for have the right to ask Adult Social Care Services for a the person being cared for, with their consent, to help free confidential assessment of your own needs. The the carer in their caring role. Please call Nottingham assessment will consider your need for support including Health and Care Point on 0300 300 33 33, option 2 your willingness to continue with your caring role and the or the Carer’s Federation on 0115 962 9310 for further impact this is having on your wellbeing. information.

Useful contacts

Carers Direct A national one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives. Carers Direct includes: • details of assessments, benefits, Direct Payments, personal budgets and time off; • help to maintain, leave or return to employment; • help in education or training; • advice on how carers maintain or improve their social and emotional wellbeing and their physical and Carers’ Federation, Nottingham mental health; The Carers’ Federation is dedicated to supporting • access to health and social care for the person being carers of all ages and the people they look after. It is a cared for; and diverse organisation offering a wide range of services • how to access information about, and support from, to individuals and the wider community. health and social care services for the person being Telephone: 0115 962 9310 cared for. Email: [email protected] For further information, visit www.nhs.uk/carersdirect Christopher Cargill House, or call the seven days a week helpline on freephone 21-23 Pelham Road, 0808 802 0202. Nottingham NG5 1AP

Specialist care Dementia

There is a range of services which may suit the needs older persons who would benefit from a residential of people with dementia. Nottingham care providers setting. They can offer specialist care for those in both offering dementia services are coded withD on the home earlier and later stages of dementia, and are able to care listings starting on page 17 and the residential care provide support to those with working-age dementia as listings starting on page 33. well as older people. Residential dementia care Questions to ask For those who feel they would benefit from a more care- Questions to ask of any home registered for someone focused environment, or when living independently is with dementia would include: no longer possible, a placement in a specialist residential • Who is the senior clinician who can act as a single point home may be suitable. The Council’s Laura Chambers of contact for people to approach for information and Lodge and Cherry Trees homes both offer supportive advice? environments for people with dementia alongside those • What training programmes do staff participate in?

22 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Dementia continued

• Does the home offer a person-centred approach to their care planning? • Is the home designed with the needs of its clients in mind, especially safety and accessibility? • Is there plenty of natural light? • Is moving around helped by easily-understood signage? • How is technology employed to help alleviate falls and help orientation? Further important questions to consider can be found in the residential dementia care checklist below. Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff, as continuity of relationships in this type of home is critical.

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 28. Residents • Do they have any training and experience in The best indication of a good home is that the dementia care? residents appear happy and responsive. • Will the person with dementia have a member of • Are there rummage boxes around the home to staff particularly responsible for their care? stimulate residents? • Is there a member of staff you can talk to about your own worries about the person with dementia? Access If the person with dementia needs or is likely to need Manager/head of home equipment or adaptations you may want to check: A manager who is caring as well as efficient can make • There is adequate signage and cues for different parts all the difference to a home. of the home such as dining room and bathroom. • Does the manager have a broad knowledge of • The home’s policy about locking external doors. dementia and can they deal with difficulties that may arise in an understanding way? Bedrooms • Is there a full assessment at home before a resident is You may want to find out whether the person with admitted? dementia can have a single room and whether: • Residents are encouraged to bring in some of their Notes own furniture and possessions to increase familiarity. �� Activities �� Residents should be stimulated without feeling stressed. �� • Are reminiscence activities available? • Are residents able to compile memory boxes? �� • Do staff compile life story books including �� photographs and mementoes? �� Staff It is important to note whether the staff seem friendly �� and caring towards residents and whether they treat residents with respect. ��

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 23 Physical and sensory disabilities

If you have a physical disability, sensory impairment or short breaks; help, if required, to move into residential or a long-term illness, Adult Social Care Services and other nursing home care; and help for carers. organisations in the independent and not-for-profit If Adult Social Care Services arranges a care home sectors can provide a range of services to help you live placement for you, you should check a number of issues. as independently as possible. There are also services What choices of home do you have and is this restricted available to support your carer. by the amount of care you need? Is the provision As with all support from Adult Social Care Services, your in accordance with the Care Quality Commission’s needs must firstly be assessed (see page 11) to determine standards? Does the staff team in the home have good the best ways to support you; your carer can also have an links with the local Adult Social Care Services’ Care assessment (see page 22). You may wish to discuss your Management Team? needs with your family doctor in the first instance. You can ring Nottingham Health and Care Point on Support from Adult Social Care Services includes: 0300 300 33 33, option 2 for advice or an assessment. allocation of a personal budget if your needs are For an informal chat about services run by the Council or, eligible; occupational therapists; help with equipment to arrange to buy Council services privately, please ring and adaptations to your home; activities within the 0115 876 3222 to speak to an adviser or go to community; help at home, help with leaving hospital; www.nottinghamcity.gov.uk/supportingadults

Learning disabilities

There is a range of services which you can access to support matched to a carer who will welcome them into their you to live independently, and also live in a supported family home, either long-term, or for a short stay. environment if you choose. In the day services listed on Shared Lives encourages carers to treat citizens like page 13 there may be options you want to explore for social family and this gives the service a unique feel. Shared opportunities. Telecare and telehealth explained on page 5 Lives is also ideal for respite care for people who can also be useful in maintaining your independence. would benefit from a family setting and one-to-one environment. Before you stay with your carer, you meet Shared Lives with them several times to decide if they are the right Shared Lives, also known as Adult Placement, allows carer for you. Carers are carefully selected and trained to citizens over 18 to be supported in another family’s home support people with a range of needs in a family setting. on either a long- or short-term basis, if the citizen feels they would benefit from this. Shared Lives Social Workers can help you identify if this would be appropriate for you. To enquire about using Shared Lives please Carers come from a range of backgrounds, but all call 0115 876 3222 or email are keen to support people in living in a supported [email protected] and independent fashion. People using the service are

Mental health

If you are experiencing mental health issues it is important Healthcare NHS Trust. Over 8,800 dedicated staff provide that you seek help from your GP in the first instance. services in a variety of settings, ranging from the He or she will decide whether you need to see a community through to acute wards, as well as secure specialist nurse based within the GP practice. These are settings. known as primary care mental health services. There is a range of psychological therapies available within primary care. Nottinghamshire Healthcare NHS Trust If your GP feels you need a more specialist psychiatric Telephone: 0115 969 1300 assessment, he or she can refer you to the Community Duncan Macmillan House, Mental Health Team that covers the area you live in. These Porchester Road, are known as secondary mental health services. Nottingham In Nottingham City and Nottinghamshire, secondary NG3 6AA mental health services are provided by Nottinghamshire

24 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Safeguarding vulnerable adults Everyone has the right to live their life free from violence, fear and abuse. All adults have the right to be protected from harm or exploitation. An adult at risk is in need of extra support because they are elderly or have a learning disability, physical or sensory impairment or mental health condition. The Council has a duty to assist when an adult: • has needs for care and support (whether or not the local authority is meeting any of those needs) and; • is experiencing, or at risk of, abuse or neglect; and • as a result of those care and support needs is unable to protect themselves from either the risk of, or the disposal to coerce, deceive and force individuals into a experience of abuse or neglect. life of abuse, servitude and inhumane treatment. • Discriminatory abuse – including forms of harassment, Abuse can happen anywhere – in a hospital, in the slurs or similar treatment; because of race, gender and workplace, in a care home, at a day centre or educational gender identity, age, disability, sexual orientation or establishment, in supported housing or in the street. religion. Local authorities should not limit their view of what constitutes abuse or neglect, as it can take many forms • Organisational abuse – including neglect and poor and the circumstances of the individual case should care practice within an institution or specific care always be considered. Exploitation, in particular, is a setting such as a hospital or care home, for example, or common theme in the following list of the types of abuse in relation to care provided in one’s own home. This may and neglect. range from one-off incidents to ongoing ill-treatment. It can be through neglect or poor professional practice • Physical abuse – including assault, hitting, as a result of the structure, policies, processes and slapping, pushing, misuse of medication, restraint or practices within an organisation. inappropriate physical sanctions. • Neglect and acts of omission – including ignoring • Domestic violence – including psychological, physical, medical, emotional or physical care needs, failure sexual, financial, emotional abuse and so called ‘honour’ to provide access to appropriate health, care and based violence. support or educational services, the withholding of • Sexual abuse – including rape, indecent exposure, the necessities of life, such as medication, adequate sexual harassment, inappropriate looking or touching, nutrition and heating. sexual teasing or innuendo, sexual photography, • Self-neglect – this covers a wide range of behaviour subjection to pornography or witnessing sexual acts, neglecting to care for one’s personal hygiene, health or indecent exposure and sexual assault, or sexual acts to surroundings and includes behaviour such as hoarding. which the adult has not consented or was pressured into consenting. If someone you know is being abused, or you have a • Psychological abuse – including emotional abuse, concern that they may be, you should first make sure that threats of harm or abandonment, deprivation of they’re safe, if it’s possible to do so. contact, humiliation, blaming, controlling, intimidation, Tell someone you trust or call Nottingham City Council coercion, harassment, verbal abuse, cyber bullying, on 0300 300 33 33, option 2 if the person you are isolation or unreasonable and unjustified withdrawal of concerned about lives within the City boundaries or call services or supportive networks. Nottinghamshire County Council on 0300 500 80 80 if • Financial or material abuse – including theft, you live within County Council boundaries. If unsure where fraud, internet scamming, coercion in relation to an you are, call either one of the numbers and report what is adult’s financial affairs or arrangements, including in happening to you or the person you are concerned about. connection with wills, property, inheritance or financial transactions, or the misuse or misappropriation of Remember, if it’s an emergency, dial 999. property, possessions or benefits. You can report abuse to Adult Social Care Services • Modern slavery – including slavery, human trafficking, in the strictest confidence and your identity can be forced labour and domestic servitude. Traffickers and kept private. slave masters use whatever means they have at their

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 25 Residential care Respite care and short stays

Carers sometimes need a break and this can be provided in worker moves into your home; or family-based respite care several ways: you may wish to go into a care home yourself where you move into another family’s home for a period. for a week or two to give your carer a short holiday; or The best option for you will depend on your needs, the arrange home-based respite care where another support urgency of the situation and personal choice and cost.

Care homes

Residential care homes are able to offer 24-hour support for citizens who may need a more supportive environment on a long- or short-term basis. Residential homes are designed to feel like a home from home, and are able to meet a range of needs including those of people with dementia and the needs of citizens with learning disabilities.

There are two types of care home: will need a nursing assessment to determine this. This visit Residential care homes might be in your own home or in hospital if you’ve been The Council will work with you to keep you as independent ill. The cost of the nursing care part of your fees is paid as possible for as long as possible, but there may come a by the NHS to the home directly: the current amount is time when you consider moving to a residential care home. £112.00 per week. They offer supervision and support throughout the day and All care providers in the country must be registered night and personal care including bathing, assisting with with the Care Quality Commission (CQC). All services are meals, dressing and support with mobility, but residency inspected by the CQC, which reports on its findings and must be paid for if your capital/savings exceed £23,250. See awards quality ratings to each service. These inspection page 29 for more information on paying for your care. reports and ratings are available at the home or from the CQC (www.cqc.org.uk). Care homes with nursing Listings of all care homes and care homes with nursing If you think you may need nursing care in a home, you in Nottingham City start on page 33.

Council residential care homes

Cherry Trees is supported by many of the current residents having Designed specifically to support elderly and frail happily lived at Oakdene for a number of years. Citizens people, and to cater to the needs of those living with are encouraged to develop and maintain skills of dementia, Cherry Trees offers a calm and supportive independence with one-to-one trips to the shops and environment which enables people to maintain their places of interest. Oakdene offers single rooms with independence as long as possible. A spacious and washing facilities, and welcomes pets by arrangement. airy café offers family and friends the chance to enjoy Woodborough Road NG3 1AZ a snack whilst visiting, whilst the large garden gives The Oaks residents the opportunity to maintain, or develop, their The Oaks offers a supportive and active home for older interest in gardening. There is a reminiscence space and citizens with a range of needs. All citizens have their hairdressing facilities. All rooms are single and en-suite, own en-suite room, and staff are trained in specialist and it is possible to bring pets into Cherry Trees. dementia care as well as generalist support. The Oaks Chippenham Road, Bestwood NG5 5TA boasts a vegetable and flower garden, which provides Oakdene the kitchen with fresh produce and opportunities to Oakdene is a small, supportive residential care home for relax in a peaceful outdoor space. citizens with learning disabilities. The family atmosphere Campbell Street, St Ann’s NG3 1GZ

26 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Nottinghamshire Care Association

stringent inspections by the CQC, the local councils, fire officers, the health and safety executive, environmental health officers and, for nursing homes, by the NHS-CCG. Unsurprisingly our members have a vested interest Nottinghamshire Care Association (NCA) is a not-for- in providing a high quality service to their residents. profit organisation that represents a wide range of Independent government quality reports on every home independent care homes throughout Nottinghamshire can be found on the CQC website www.cqc.org.uk and Nottingham City. Good value What do independent homes have to offer a Accommodation and care charges vary according to resident? the service offered and required – but all homes aim to Choice provide good value for money. You may be surprised how Independent homes range from small, comfortable and little high standards of care cost. Although higher quality homely through to five star hotel style luxury, with a care often does cost more. vast range in between. Our members’ homes come in all Details of the financial support available can be shapes and sizes and locations, nearly every town has an found elsewhere in this Directory. However specialist independent care home. Although in Nottinghamshire all independent financial advice should always be considered. nursing homes are provided by the independent sector. Website Uniqueness If you are looking for a care home in Nottinghamshire Our members’ homes each provide their own unique why not visit one of our members’ care homes? Our service, but all enable older people to enjoy what is best website provides some useful information to assist you in for them. For example: those who felt isolated in their own choosing an independent care home, visit home gain companionship; people who were struggling www.nottinghamshirecare.org.uk to cope alone receive 24-hour help; and others who may If you go to the ‘Looking for Care’ section of the website have felt like they were a burden can find themselves there is a database of all homes to search. much more independent. Activities of the NCA Caring staff Nottinghamshire Care Association represents individual However, it is our staff who make the difference: that companies, groups of homes, individuals and charities in smile on their face that makes those around them smile the independent care home sector. and feel valued; being dependable and sensitive to the The NCA is committed to helping care providers to give needs of others also brings renewed confidence. Offering the best possible service to the vulnerable people they help with the things that are hard to do which makes a care for – working in partnership with others to make this difference to residents’ lives and results in an important a reality. The NCA promotes the care sector by lobbying and highly fulfilling role. Being on hand 24/7. politicians for the benefit of residents, members and staff. We lobby for equal, fair and consistent support of High standards residents whether they are in the independent or publicly Independent care homes provide care that is over and owned care homes. The NCA works with the statutory above the Care Quality Commission’s Fundamental authorities to negotiate economic levels of fees from the Standards – caring about every aspect of residents’ government and local authorities. lives including health, diet, exercise, hobbies and social We also work with the Care Quality Commission, the activities. They aim to ensure that all residents continue to local councils and NHS to raise standards and encourage enjoy life whilst receiving the very highest standard of care. training and development of staff. All homes provide personal services and registered nursing homes also provide 24/7 qualified nursing care. Some homes also provide dementia care, learning Alan Pearce, Chairman disability support and other more specialist care. Nottinghamshire Care Association Ltd Telephone or fax: 0115 824 2322 Quality Email: [email protected] Our members are passionate about providing good Website: www.nottinghamshirecare.org.uk quality. All independent homes are registered with the Care Quality Commission (CQC) and are subject to

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

• Is alcohol served or permitted? First impressions 1 2 3 • Are there smoking and non-smoking areas? • Were you met when you first arrived? • What arrangements are there for religious observance? • Do staff seem warm, friendly and polite? • Can you handle your own money? • Do the residents seem happy, active and sociable? If not, what arrangements are in place? • Does the home feel homely and welcoming? • Does a hairdresser/chiropodist visit? • Is the home fresh, clean and comfortably furnished? • Are residents accompanied on visits to the GP or hospital? Fees 1 2 3 Staff 1 2 3 • How much are the fees? • Do the staff appear clean, cheerful and respectful? • Do the fees cover all the services available? • Do the staff talk to residents and how do they talk to them? • Under what circumstances will the fees alter – • Are the staff formally trained? e.g. annually or according to increasing needs? • Is there an adequate number of staff on day and night? • Is the notice to terminate reasonable? Visitors 1 2 3 Transport 1 2 3 • Are visitors welcome at all times? • Is the home easy to get to for relatives and friends? • Is there somewhere to see them in private? • Does the home provide its own transport? • May your visitors join you at meals? • Can your visitors stay overnight? Accommodation 1 2 3

• Are bedrooms single or shared? Is there a choice? Catering 1 2 3 • Can you decorate and re-arrange your room to suit yourself? • How much choice do you get about meals? • Can you bring your own furniture and TV? • Is the food varied and interesting? • Is there a call system for emergencies? • Can the home cater for your dietary needs? • Are there enough sockets in your room? • Can you have snacks or drinks any time of the • Can you control the heating in your room? day or night? • Can you lock your room and is there a secure place for • Can you eat in your room? valuables? Activities • Is there a separate dining room? Bar? 1 2 3 • Are there toilet facilities within easy reach of the • Can you continue to pursue your hobbies and interests? communal facilities? • What sorts of activities and entertainment are organised? • Are there both showers and baths? • Are outings and holidays arranged? • Are bathrooms adapted to help people in and out of the How much do they cost? £...... £...... £...... bath? • Are escorts available if necessary? Accessibility • Is a library service available? 1 2 3 • Can you have your own flower bed or help in • Does the home have the right adaptations and equipment the garden to meet your needs? • Can you stay in your own room if you want to? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? Gardens 1 2 3 • Is there adequate provision for people with sight or hearing • Are the grounds/gardens attractive? difficulties? • Are all areas safe and accessible? • Is there somewhere to sit? Life within the home 1 2 3 • Are they quiet? • Are there any rules and restrictions (e.g. going out, time of return etc)? Contract terms 1 2 3 • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the • Can you retain your own room if away? home? • Can you have a short-stay or trial period? • Is there a telephone where you can make and take calls in • Will you be given a statement of terms on admission? private and comfort? • Are all procedures, such as complaints, clearly spelt-out?

28 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Paying for care In your own home

Citizens who have been assessed as eligible to receive • additional property; adult social care will have a package set up and funded • essential expenditure, i.e. rent or mortgage, Council Tax; by Nottingham City Council. You will have received a and care needs assessment, typically by a social worker, to • disability-related expenditure (any expenditure due to confirm that you qualify for funding from the Council for your disability). your care package. Fairer Charging will receive a referral from Adult Social Care Services colleagues to carry out a How is my assessment calculated? financial assessment to determine if you are able to make Adult Social Care Services will look at your savings, a contribution to the cost of your package. income, housing-related expenditure and disability- related expenditure, and also deduct an amount set What is Fairer Charging? by the Government for living costs. What remains Fairer Charging is a financial assessment system created is called your ‘Total Chargeable Income’. Your Total by central Government policy. It ensures that people who Chargeable Income is the amount of money the Council receive non-residential social care and support are not has calculated that you have available each week to asked to contribute more than they can afford to pay for contribute towards the cost of your social care service. the services they receive. A financial assessment is not A full benefits check is conducted even if you are not compulsory, but if you choose to decline the assessment expected to make a contribution. you will be expected to pay the full cost of any social care After an assessment has been completed you will be services you receive. sent a letter explaining the outcome of your assessment. Where is the assessment conducted? Usually at the home of the citizen or a relative. It is highly recommended that you have support from a friend, Contact details relative or representative at the assessment if you do not Telephone: 0115 876 2525 deal with your own finances. Email: [email protected] Website: www.mynottingham.gov.uk/fairercharging What information will I need to provide? The Fairer Charging Team, A financial assessment officer will look at: Nottingham City Council, Loxley House, • your income; Station Street, Nottingham NG2 3NG • any savings and investments you may have; WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT AREIF MUM THE DOESN’T CARE OPTIONS? AGREE? HOW WILL I KNOW WHICH TO CHOOSE? WHATVISIT THE IF NEWMUM CARE DOESN’T SELECT AGREE? WEBSITE WWW.CARESELECT.CO.UK

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 29 Paying for residential and nursing care

If you have been assessed as needing a place in a care payment. You cannot be your own third party. home, the Council must carry out a means-tested Third party payments should be agreed with the financial assessment to work out how much you need to person paying the third party payment at the time of the pay, see below for more information. placement and should not be subsequently introduced If you are eligible, all or some of the cost of the care by the home. home is paid by the Council directly to the home. The The Council pays the gross cost of placements and amount it can pay will depend on the type of care you it is its responsibility to recoup the agreed money from have been assessed as needing, but you may still need to the third party. Providers should not collect third party make a contribution towards the cost. payments directly from your relatives or representatives. For example, if you have been advised that the The third party needs to be sure they can keep up with residential home you have chosen is within the Council’s these payments for as long as you are in the home. If the weekly funding limit, say, for example, £450 per week, for third party defaults on the agreed level of payment, there a particular type of care need, it does not mean that the is no obligation on the Council to continue to pay the care will be free; you may still have to pay a contribution third party cost. towards this. Any income and capital that you have will be Any increase in the third party amount requested by taken into account, including any property that you own. the care home will not be paid unless the care home has gained the written consent of the third party and Third party payments forwarded this consent to Adult Residential Services. Any difference between the amount paid by the Council Third party payments should not be negotiated and the home’s fee must be met by means of a third party without the Council’s knowledge and consent.

How much you will have to pay for your care?

Your charges will start from the day you are admitted to still be expected to pay a means-tested contribution for care, so your first bill will always be backdated to this day. your care charges (including the first 12 weeks when your property is not taken into account). If your savings are less than £14,250 and you do The money that the Council pays to the home for your not own a property care will need to be paid back in full (less the means-tested Your charge will be means-tested based on the income contributions that you have made in the meantime), either you receive each week. This will usually include any on the sale of your house or out of your estate. benefits and works pensions. You will be left with a There are some times when your property will not be personal allowance, which is set at a national level of taken into account, for example – if your partner, or a £24.90 a week, though this may change over the life of relative who is over 60 or incapacitated, or a child under this Directory. 16 who you or your partner still maintain lives there. If you have savings of between £14,250 and If your savings are above £23,250 £23,250 You will not qualify for financial assistance from the You will be expected to contribute an additional £1 per Council and will need to make arrangements to pay the week for every part of £250 you have above £14,250. care home direct. However, you can register a claim for If your savings are less than £23,250 and you own Attendance Allowance by telephoning 0345 605 6055, a property and may want to seek independent specialist financial The Council will help with your care costs for the first advice. You may also be able to apply for a deferred 12 weeks. This is called a 12 week property disregard. It payment agreement. means that your property is not taken into account as an Paying your care charge bills asset for the first 12 weeks that you are in permanent care. If your financial assessment shows that you are eligible for After this the Council may continue to pay the care support, the Council will notify you of your weekly charge home, but it will be as a loan until your property is sold. and explain how it has worked this out. You will receive a This is called a deferred payment agreement. Please note: bill every four weeks if in permanent care and weekly if not. you do not have to sell your property in your lifetime to pay for your care. Keeping us informed Whether or not you choose to sell your house, you will If the Council is contributing towards the cost of your

30 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services How much you will have to pay for your care? continued care, it will carry out a yearly financial review to make sure it is charging you the correct amount. You will be asked for savings details, including any stocks and shares that you may have, as well as your usual income amounts. The Department for Work and Pensions makes changes to benefit amounts every April, and your weekly charges are amended to reflect this. If at any time your financial circumstances change, or the person responsible for paying the bills changes, you must let the Council know as soon as this happens. Help with managing your benefits when you go into care Adult Residential Services can help when someone goes into care by becoming the appointee, but this doesn’t Your benefits give them the authority to access any personal bank • If you are receiving Pension Credit as part of a couple, accounts or works pension(s) (superannuation(s)). and one person is going into permanent care, you This means that benefits will be paid directly to the must both put a claim into the Department for Work Council. It will pay out the weekly personal allowance to a and Pensions (DWP) to claim Pension Credit as single nominated person and make sure that all communication people, because you will be living at separate addresses. with the Department for Work and Pensions is dealt with The person in care will be assessed on single person’s directly through Adult Residential Services. If you choose Pension Credit. not to spend the personal allowance each week, the • The DWP should be advised of the new address of the Council can open a savings account for you, so you can person who has gone into care. use the money as and when you need it. Please call • Attendance Allowance (AA) and Personal Independence 0115 876 3672 if you would like more information. Payment (PIP) will stop being paid after four weeks of Usually, if someone has savings and a property, they being in care or hospital. They will be included as part will have appointed someone to formally manage their of your assessed income whilst you are receiving them affairs through the Court of Protection or Power of when you are in permanent care. The government Attorney. As appointee, the Council would not be able to office that deals with these benefits can be contacted do anything other than deal with your state benefits. on 0345 605 6055, and you should notify them of the date of admission to the care home. Important things to remember about your finances when you go into care • PIP (mobility component) continues to be paid whilst you are in care, and will not be counted as part of your Your care charges assessed income. • You may have to pay for your care – it is means-tested. If you have a works pension • Third party payments (or top-ups) cannot usually be This will be counted as income and will go towards your paid for by the person who lives in care, and whoever care charges. If the Council becomes your appointee, is responsible will have to sign an agreement to say remember to tell your pension company to re-direct it they are accepting responsibility for keeping up the so that the Council doesn’t have to send a bill for this payments. amount. • Care bills (invoices) are issued weekly or four weekly depending on your care type, to be paid by the due date on the invoice. Adult Residential Services • Once you are in care, your weekly income must be used Telephone: 0115 876 3672 to pay your bills – if you have outstanding bills still to Email: adultresidential.services@nottinghamcity. pay from before you went into care, such as catalogue gov.uk or credit cards, you must contact the companies and LH Box 1, Loxley House, advise them that you have now gone into care and your Station Street, financial circumstances have changed; these cannot be Nottingham NG2 3NG taken into account to reduce your weekly charge.

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 31 WELCOME TO PEACEMILLS CARE HOME... Our care homes have built up excellent reputations within their local communities with the vast majority of our new residents coming through recommendations from Peacemills Care Home others. This has been established through our commitment to the on-going provision 132 Perry Road, Sherwood of dedicated quality care delivered within a high quality, yet homely environment. Nottingham NG5 3AH Please contact our manager for further advice or help www.my-care.co.uk

E: [email protected] T: 0115 960 2539 Head Office E: [email protected]

PROVIDING PERSON CENTRED CARE IN A HOME FROM HOME ENVIRONMENT.

As an established care provider you can be reassured that Regal Care Trading Ltd always strive to provide a high standard of care throughout our 17 homes across the UK. With a strong sense of community our homes person centred Leisure and Lifestyle Services are resident led; with making new and happy memories a priority. When you visit one of our homes and meet our warm, friendly staff you will find the home from home your loved one is looking for.

HAWTHORN LODGE CARE HOME Beckhampton Road, Bestwood Park, Nottingham NG5 5LF Telephone: 01159 676 735 Email: [email protected] MOORLANDS NURSING HOME 104 Church Lane, Brinsley, Nottingham NG16 5AB Telephone: 01773 781 381 Email: [email protected]

For more info please... Call: 0845 8731234 • 30 Station Road, Orpington, Kent BR6 0SA Email: [email protected] • Web: www.regalcarehomes.com

CARLTON CARE HOME 24 HOUR NURSING CARE FOR OLDER PEOPLE

We are a small, friendly, family run home, our qualified and experienced team promote the highest individual care. We have an open house policy which encourages close involvement with residents, relatives and loved ones. • Home from home environment • Registered for nursing and residential clients • Excellent bus route • Rated ‘excellent’ by Care Quality Commission • Outings, entertainment and activities provided • Regular visits from hairdresser, chiropodist, optician, dentist and alternative therapist

tel: 0115 961 9959 Fax: 0115 987 3889 398 Carlton Hill, Carlton, Notts NG4 1JA E: [email protected] www.carltoncarehome.co.uk

• search care providers quickly and easily • search by postcode/town Established since 1987 and care type Dementia • Old Age • Physical Disability • Nursing • Residential • Respite • End of Life • Information on standards of care • Day Care available • Each bed has a call system • links to the latest inspection reports • Physiotherapy • Close to local shops & transport With so many providers • extra information, photos • Own GP if required • Lift & wheelchair access and direct website links • Own furniture if required • Gardens for residents to choose from, where do for hundreds of providers • Pets by arrangement • Nurse available 24/7 you start? • 27 bedded, shared rooms or • Catering for individuals from • request a brochure en-suites available all ethnic backgrounds www.carechoices.co.uk • checklists to take with Telephone: 0115 960 6075 • Email: [email protected] can help you out. you when you visit 238 Hucknall Road, Sherwood, Nottingham NG5 1FB www.westlodgecarehome.com

32 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Care homes and care homes with nursing Nottingham City care homes

Please see the disclaimer on page 3 regarding NCC’s non-endorsement of services mentioned here. Advertisers are highlighted

ACORN HOUSE CLAREMONT ROAD, 4 1 Oak Street, Carrington, Nottingham NG5 2AT Nottingham NG5 1BH Tel: 0115 960 5981 Advert page 40 OP D LDA Tel: 0115 960 4618 OP LDA YA

ALEXANDRA LODGE CARE HOME CLIFTON MANOR RESIDENTIAL HOME 2 Lucknow Drive, Mapperley Park, Rivergreen, Clifton, Nottingham NG3 5EU Nottingham NG11 8AW Tel: 0115 962 6580 OP D Tel: 0115 984 5859 OP D

ARNOLD ROAD, 514 COCKINGTON HOUSE Bestwood, Nottingham NG5 5HN 38 Cockington Road, Tel: 0115 960 8091 OP PD LDA SI YA Nottingham NG8 4BZ Tel: 0115 928 8013 LDA YA ASCOT HOUSE – NOTTINGHAM 30-40 Percival Road, Sherwood, Nottingham NG5 2EY CONIFERS REST HOME, THE Tel: 0115 960 6506 OP 11-15 Bakerdale Road, Bakersfield Nottingham NG3 7GJ ASHLEIGH HOUSE Tel: 0115 911 0024 OP D 18-20 Devon Drive, Sherwood, Nottingham NG5 2EN Tel: 0115 969 1165 OP CONNECT HOUSE Riber Crescent, Basford, BEECHDALE HOUSE CARE HOME Nottingham NG5 1LP Beechdale Road, Aspley, Tel: 0115 924 5467 OP D PD LDA MH SI YA AD Nottingham NG8 3EZ Tel: 0115 929 2792 OP D PD

BEECHWOOD 60 Burlington Road, Sherwood, Nottingham NG5 2GS Tel: 0115 924 5893 LDA

BELVOIR LODGE 243 Edwards Lane, Nottingham NG5 6EQ Tel: 0115 967 9287 PD LDA SI YA

BURLINGTON VILLA 15 Burlington Villa, Sherwood, Nottingham NG5 2GR Tel: 0115 960 2738 LDA

CHERRY TREES RESOURCE CENTRE Chippenham Road, Bestwood Park Estate, Nottingham NG5 5TA Tel: 0115 915 9193 OP D

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 33 Church Lane, Cotgrave Adbolton Lane, West Bridgford 0115 989 4595 0115 982 5568 www.churchfarmnursinghome.co.uk www.churchfarm-skylarks.co.uk

Devoting quality time to your quality of life Our three specialist Care Homes in Nottingham are just that – caring, inviting environments designed to offer comfort, security, friendship and above all time. Our dedicated, attentive staff and friendly volunteers devote theirs whenever required with a range of different services including residential, dementia care and nursing care. • Sycamore House, Mansfield Road, Sherwood Nottingham • The Firs Nursing Home, Mansfield Road, Sherwood, Nottingham • Millbeck House, Oakdale Road, Arnold, Nottingham Call Norma Smith 0115 956 5205 or email [email protected] for more information www.abbeyfield.com Registered in England and Wales, Company 574816, Charity 200719, HCA H1046

Making new friends

Alder House & Acer Court | Residential & Dementia Care Home | Nuthall | Nottingham Newly opened Alder House Care Home has already won rave reviews for the quality of its care and elegant hotel style décor and services. Alongside its sister home, Acer Court, which sits right next door, residents are enjoying excellent personal care, delivered by friendly welcoming staff, in vibrant and stimulating surroundings. • Hotel style living in luxury surroundings • Elegant rooms, all with en-suites and TV • High quality restaurant service, with private dining for special occasions • Freshly baked cakes, pastries, fruit, and drinks available throughout the day • Cinema, library, and tea shop • Daily activities, sharing experiences, making new friends • Landscaped gardens, sunny patios, organic vegetable beds • Friendly, caring, highly qualified staff • Hair and aromatherapy salon Owned and managed by award winning provider Avery Healthcare, click to see what home life is like in our homes by visiting our Facebook pages;

www.facebook.com/AlderHouseCare www.facebook.com/AcerCourtCareHome

34 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Nottingham City care homes continued

Please see the disclaimer on page 3 regarding NCC’s non-endorsement of services mentioned here. Advertisers are highlighted

DERBYSHIRE HAVEN GREGORY HOUSE II 2 Brendon Road, Wollaton, 391-393 Mansfield Road, Carrington, Nottingham NG8 1HW Nottingham NG5 2DG Tel: 0115 928 2110 OP Tel: 0115 969 2320 MH YA

DEVONSHIRE MANOR HALL PARK CARE HOME 2 Devonshire Road, Sherwood, Squires Avenue, Bulwell, Nottingham NG5 2EW Nottingham NG6 8GH Tel: 0115 962 2538 PD LDA MH YA AD Tel: 0115 975 8750 OP D PD

EDENHURST REST HOME HAVEN LODGE 5-11 Denmark Grove, Alexandra Park, 2 Alexandra Street, Sherwood Rise, Nottingham NG3 4JG Nottingham NG5 1AY Tel: 0115 960 6595 OP D Tel: 0115 962 1675 OP MH

FAIRWAY VIEW CARE HOME HAWTHORN LODGE Swale Close, Bulwell, CARE HOME Nottingham NG6 9LZ Beckhampton Road, Bestwood Park, Tel: 0115 975 8770 Advert inside back cover OP D Nottingham NG5 5LF Tel: 0115 967 6735 Advert page 32 OP D PD SI FOREST LODGE REST HOME 20 Forest Road East, Arboretum, HEATHCOTES (ARNOLD) Nottingham NG1 4HH Redhill Farm, Bestwood Lodge Drive, Arnold, Tel: 0115 978 0617 OP D MH Nottingham NG5 8NE Tel: 0115 967 9619 LDA MH FRAMEWORK HOUSING ASSOCIATION – BENTINCK ROAD, 32 HEATHCOTES (BASFORD) Hyson Green, 55A Hadbury Road, Nottingham NG7 4AF Nottingham NG5 1JZ Tel: 0115 850 4002 OP MH Tel: 0115 970 4850 PD LDA MH SI YA

GREGORY COURT HEATHCOTES (BLENHEIM) Noel Street, Hyson Green, Blenheim Mount, St Anns Hill, Nottingham NG7 6AJ Nottingham NG3 4LA Tel: 0115 979 0750 PD YA Tel: 0115 960 6446 PD LDA MH SI YA

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 35 Nottingham City care homes continued

HEATHCOTES (CARRINGTON PARK) LAURA CHAMBERS LODGE RESIDENTIAL UNIT 2 Clinton Avenue, 37 Swansdowne Drive, Clifton, Nottingham NG5 1AW Nottingham NG11 8HW Tel: 0115 962 4949 PD LDA MH SI YA Tel: 0115 915 7909 OP D

HEATHCOTES (MAPPERLEY LODGE) LEVINA HOUSE 24 Ebers Road, Mapperley Park, 17 Victoria Embankment, Nottingham NG3 5DY Nottingham NG2 2JY Tel: 0115 960 3675 PD LDA MH SI YA Tel: 0115 986 1555 LDA YA

HEATHCOTES (WOODBOROUGH) LIME LODGE 2 Corporation Oaks, 575 Nuthall Road, Nottingham NG3 4JY Nottingham NG8 6AD Tel: 01246 556453 PD LDA MH YA Tel: 0115 875 8349 OP LDA YA

KINGFISHER COURT CARE CENTRE LIMES, THE Sturgeon Avenue, Clifton, 6 Lime Tree Avenue, Aspley, Nottingham NG11 8HE Nottingham NG8 6AB Tel: 0115 940 5031 OP D Tel: 0115 875 8349 OP PD LDA YA

KINGSBURY HOUSE LINBY DRIVE 103-105 Mansfield Street, Sherwood, 14 Linby Drive, Strelley, Nottingham NG5 4BH Nottingham NG8 6QH Tel: 0115 955 2917 MH Tel: 0115 976 4652 LDA

LANGDALE COURT CARE HOME LINWOOD HOUSE 1 Colville Street, 1 Mount Hooton Road, Nottingham NG1 4HQ Nottingham NG7 4AY Tel: 0115 947 2167 PD MH SI YA Tel: 0115 978 6736 OP LDA YA

LANGDALE HOUSE CARE HOME MAPPLETON HOUSE Grove Avenue, Southey Street, 9B Chestnut Grove, Mapperley Park, Nottingham NG7 4BP Nottingham NG3 5AD Tel: 0115 978 3822 OP D PD MH SI YA Tel: 0115 962 3714 LDA YA

36 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services g East ate‘The whole teamCare showed care and compassion and gave me tremendous support with my Dad, during very diﬃ cult times. They are a team to be proud of – I have been in several homes and never found such dedicated and caring staﬀ as this’ Relatives Pat & Family As recommended on carehome.co.uk

• All our homes off er Nursing, Convalescence, Respite, Dementia, Personal/ Residential care services and have modern facilities • Our spacious en-suite rooms are tastefully decorated and furnished to a very high standard • We have plenty of fully qualifi ed nursing staff , with 24 hour care & specialist nurse call systems • The comfortable welcoming lounges overlook well-tended gardens or a picturesque waterway • We host regular visits from local GP’s, chiropodist, optician, dentist, physiotherapist, hairdresser and religious ministers • Our meals are home cooked and we cater for special diets • Dedicated Activities Co-ordinators & regularly organised trips and outings

ALEXANDRA HOUSE BELLE VUE LODGE MELBOURNE HOUSE Eastwood, Notts NG16 3GP Mapperley, Notts NG3 5FS Aspley, Notts NG8 5RU

At the recent awards ceremony Managing Director, James Day spoke of ‘changing times’ and the development of Eastgate, into the company it is today, with 5 care homes. ‘The great teams of people working for Eastgate, over the years, with their hard work and dedication to the residents and the running of the homes, are the real key to success, PARK HOUSE CANAL VUE including; managers, nurses, carers, domestic and Bulwell, Notts NG6 8SB Ilkeston, Derbys DE7 8JF administrative staﬀ .’

25 years providing care 1990 - 2015 Home for an estimated 1/4 million people over a quarter of a century

Call to arrange a visit to one of our care homes. Tel: 0115 979 1234 The White Swan, Head O ce & Training Centre, Nottingham NG6 0GD Email: [email protected] www.eastgatecare.co.uk Radiant Home Ad_Layout 1 10/05/2013 10:09 Page 1

Radiant Home is a registered family residential home for 18 elderly people. Our Home provides a high standard of accommodation, food and service, where the well being and dignity of the residents is of paramount importance. At Radiant Home we encourage our residents to maintain their independence by allowing and encouraging them to undertake for themselves, all the normal activities they are capable of. Residents are also encouraged to continue their own social events and to participate in indoor and outdoor activities, regular outings and annual holidays which we organise in consultation with our residents. A full and active social program is available to all residents with many occupational, social and recreational facilities both in the home and within the community. Radiant Home Management works closely with various organisations and Government bodies including Social Worker's, GP's, Discharge and Liaison Officers, to assist our residents in any way to enhance their care or needs. Experienced and skilled staff are available at all times throughout the day and night. Our home is fully central heated, with a passenger lift to the first floor. There are three Lounges and a separate Dining Room, all of which are beautifully decorated and furnished to create a homely ambiance. Meals are prepared in-house by our dedicated & experienced cooking team. Radiant Home has fifteen single bedrooms and two double bedrooms, all are equipped with a smoke detector and a nurse call system offering 24 hour assistance, essential in creating a positive sense of security. We are very aware of the confusion that may result from a major change of environment. In order to minimise the upheaval we encourage our residents to bring a few familiar items of furniture if desired. Transport of these items can be arranged complements of the management. If you would like more information or to view our home for yourself, a family member or loved one, please do not hesitate to contact us or call in for a friendly chat, Call us now on: 0115-975-3999 ..we are always happy to help.

Radiant Home. Highbury Road, Bulwell, Nottingham NG6 9DD Telephone: 0115-975-3999 E-mail: [email protected] Visit our website at: www.radianthome.co.uk Nottingham City care homes continued

Please see the disclaimer on page 3 regarding NCC’s non-endorsement of services mentioned here. Advertisers are highlighted

MILESTONES CARE SEELY HIRST HOUSE 37 Ridsdale Road, 62-68 Mapperley Road, Nottingham NG5 3GR Nottingham NG3 5AS Tel: 0115 837 5426 LDA SI YA Tel: 0115 960 6610 OP D

MILVERTON ROAD CARE HOME SPRINGFIELD CARE HOME 72-74 Milverton Road, Bestwood Park, Lawton Drive, Bulwell, Nottingham NG5 5RH Nottingham NG6 8BL Tel: 0115 916 0720 LDA Tel: 0115 927 9111 OP D

MOUNT VERNON TERRACE SPRINGFIELD LODGE CARE HOME 23-25 Waverley Street, Arboretum, Nottingham NG7 4DX 45 Watcombe Circus, Carrington, Tel: 0115 978 4345 MH Nottingham NG5 2DU Tel: 0115 962 0745 OP D MH MULBERRY COURT CARE HOME 61 Darnhall Crescent, Bilborough, Nottingham NG8 1QA ST MARTINS Tel: 0115 929 4483 OP D 42 St Martins Road, Bilborough, Nottingham NG8 3AR OAKDENE RESIDENTIAL CARE HOME Tel: 0115 929 7325 OP D 10 Woodborough Road, St Anns, Nottingham NG3 1AZ Tel: 0115 958 0172 OP LDA YA TURNING POINT – ALFRED MINTO HOUSE CARE HOME 26-28 Zulu Road, New Basford, OAKS RESIDENTIAL HOME, THE Nottingham NG7 7DR Campbell Street, St Anns, Nottingham NG3 1GZ Tel: 0115 978 3826 MH YA Tel: 0115 876 2997 OP D VICTORIA HOUSE OXCLOSE LODGE 19 Victoria Enbankment, 231 Edwards Lane, Nottingham NG5 6EQ Nottingham NG2 2JY Tel: 0115 926 9617 PD LDA SI YA Tel: 0115 981 7938 LDA YA

PALMWOOD COURT, 14-17 WATCOMBE CIRCUS, 2-4 The Woodlands, Highbury Road, Nottingham NG6 9BZ Carrington, Nottingham NG5 2DT Tel: 0115 975 3987 OP MH YA Tel: 0115 960 9592 OP MH YA

PARK VIEW NURSING HOME WELLS ROAD, 280-282 13 Gedling Grove, Radford, Nottingham NG3 3AA Nottingham NG7 4DU Tel: 0115 941 2743 OP LDA YA Tel: 0115 979 0776 OP D PD LDA MH YA WYCAR LEYS BULWELL PEACEMILLS CARE HOME Snape Wood Road, Bulwell 132 Perry Road, Nottingham NG5 3AH Nottingham NG6 7GH Tel: 0115 960 2539 Advert page 32 OP D PD LDA YA Tel: 0115 976 2111 LDA

RADIANT HOME YOLANTA HOUSE RESIDENTIAL HOME Highbury Road, Bulwell, 1-3-5 Herbert Road, Sherwood Rise, Nottingham NG6 9DD Nottingham NG5 1BS Tel: 0115 975 3999 Advert page 38 OP D YA Tel: 0115 962 6316 OP D

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 39 Acorn House AcornResidential & DementiaHouse Care Residential & Dementia Care 01130115 385960 38825981

1 Oak Street, Carrington, Nottingham, NG5 2AT Acorn House offers... theAcorn highest quality House of personalised offers... care in contemporary the highest quality of personalised care in contemporary and well equipped surroundings. and well equipped surroundings. Our professional, highly trained sta are dedicated carers Our professional, highly trained sta are dedicated carers who take the time to get to know the people who live who take the time to get to know the people who live with us enabling them to provide the very best care. with us enabling them to provide the very best care. The home features • Residential and Dementia Care • Residential and Dementia Care • 64 state-of-the-art bedrooms equipped with • 64 state-of-the-art bedrooms equipped with en-suite facilities, including showers en-suite facilities, including showers • Flat screen TV, Freeview, DVD player, mini fridge, • Flat screen TV, Freeview, DVD player, mini fridge, Kindness and Compassion telephone and wi- in all bedrooms Kindness and Compassion telephone and wi- in all bedrooms e kindness of the Manager and her sta in their e kindness of the Manager and her sta in their • Delightful landscaped sensory gardens care for our aunt was outstanding. We really • Delightful landscaped sensory gardens care for our aunt was outstanding. We really • Contemporary on-site hairdressing facilities couldn’t have asked for more from the sta. • Contemporary on-site hairdressing facilities couldn’t have asked for more from the sta. Tony D (nephew) Tony D (nephew)

Arrange a visit Acorn House is located on Oak Street offo thethe A611A611 Acorn House is located on Oak Street o the A611 Hucknall Road. We We areare oppositeopposite CarringtonCarrington School.Primary Hucknall Road. We are opposite Carrington School. School and behind Lidl Supermarket. Contact us For more information or to arrange a visit please call: For more information or to arrange a visit please call:

[email protected]@acornhousecare.co.uk [email protected]

01150113 960385 59813882 ✆ 0113 385 3882 Welcoming ✆ We were so grateful to the sta for the loving way We were so grateful to the sta for the loving way they cared for my mother. We were always made to they cared for my mother. We were always made to feel most welcome by all the sta whenever we visit. Acorn House feel most welcome by all the sta whenever we visit. luxuryluxury care care homes homes Florence Willet (daughter) luxury care homes Florence Willet (daughter)

www.acornhousecare.co.uk Nottingham City care homes with nursing

Please see the disclaimer on page 3 regarding NCC’s non-endorsement of services mentioned here. Advertisers are highlighted

ACACIA CARE CENTRE CLIFTON VIEW CARE HOME 12 Sherwood Rise, Sherwood, 67 Widecombe Lane, Clifton, Nottingham NG7 6JE Nottingham NG11 9GH Tel: 0115 962 1186 OP D PD YA Tel: 0115 984 2021 Advert page 42 OP D

BEECHDALE HOUSE CARE HOME FIELD HOUSE Beechdale Road, Aspley, 127 Foxhall Road, Forest Fields, Nottingham NG8 3EZ Nottingham NG7 6LH Tel: 0115 929 2792 OP D PD Tel: 0115 960 3509 LDA

BEECHDALE MANOR CARE HOME FIRS NURSING HOME, THE 40 Beechdale Road, 700 Mansfield Road, Sherwood, Nottingham NG8 3AJ Nottingham NG5 3FS Tel: 0115 849 6400 OP D PD LDA MH SI Tel: 0115 956 5205 Advert page 34 OP

BELLE VUE LODGE HIGHFIELDS NURSING HOME 680 Woodborough Road, 330 Highbury Road, Bulwell, Nottingham NG3 5FS Nottingham NG6 9AF Tel: 0115 979 1234 Advert page 37 OP D Tel: 0115 927 8847 OP D PD

CARISBROOKE NURSING HOME HUNTERCOMBE CENTRE, THE – SHERWOOD 22 Carisbrooke Drive, Mapperley Park, 8 First Avenue, Sherwood Rise, Nottingham NG7 6JL Nottingham NG3 5DS Tel: 0115 924 6220 LDA MH Tel: 0115 960 5724 OP D PD HUWS CARRINGTON HOUSE CARE HOME 93 Harlaxton Drive, Nottingham NG7 1JD 25 Mayo Road, Sherwood, Tel: 0115 908 1560 PD LDA SI Nottingham NG5 1BL Tel: 0115 962 1100 OP D KINGSTHORPE VIEW CARE HOME Kildare Road, off The Wells Road, St Ann’s, CHURCH FARM AT SKYLARKS Nottingham NG3 3AF Adbolton Lane, West Bridgford, Tel: 0115 950 7896 OP D YA Nottingham NG2 5AS Tel: 0115 982 5568 Advert page 34 OP D MH PD

CHURCH FARM NURSING HOME Church Lane, Cotgrave, Nottingham NG12 3HR Tel: 0115 989 4595 Advert page 34 OP D

CHURCHFIELDS Millers Court, Hartley Road, Radford, Nottingham NG7 3DP Tel: 0115 942 4051 OP D MH YA

CLIFTON MANOR NURSING HOME Rivergreen, Clifton, Nottingham NG11 8AW Tel: 0115 984 8485 OP D

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 41 Specialising in RESIDENTIAL and DEMENTIA care ‘Where care comes first’ Clifton View Care Home 67 Widecombe Lane, Clifton, Nottingham NG11 9GH

Purpose built 76 bed Care • Attractive well maintained Home offering: gardens • Specialist residential and • Regular visits from GP Dementia Care Optician and chiropodist • Long or short term stays and • Close proximity to local day care available amenities • Spacious bedrooms with en- • Bus and tram stops 2 minutes suite shower rooms walk from the home • 3 large lounges with kitchenettes • Close to Clifton town centre • Large wet rooms, hoist assisted and Lark Hill Retirement Village or Parker baths available • The home has extensive wifi • Freshly cooked meals that and modern nurse call system truly promote choice TV points in all bedrooms and • Spacious hairdressing salon wireless internet 0115 984 2021 • [email protected] • www.cliftonviewcarehome.com

Wollaton Park Care Home 2A Lambourne Drive, Wollaton, Nottingham NG8 1GR

• Purpose built 40 bed home • Regular doctor visits comprising of 38 single and • TV / telephone point in every 1 double room all with either room en-suite bathroom or shower • Modern call system • Adjacent to the popular • Weekly hairdresser visits Wollaton Park • Modern lift • Dementia and residential care • Dentist, optician and • Lounge and dining area chiropodist available • Large garden • 5 star in food hygiene • Parker bath and three assisted • Twice weekly hairdresser showers visits

0115 928 3030 • [email protected] • www.wollatonparkcarehome.com

Wollaton View Care Home Lambourne Drive, Wollaton, Nottingham NG8 1GR

• 44 large bedrooms with all TV points in all rooms with en-suite facilities wireless internet • 2 large lounges, one on each • Assisted bath hoists on each level floor • 2 large lifts • Regular doctor visits • Beautiful lawned garden • Dentist, optician and • Close to Wollaton Park chiropodist available • Respite and long term care • Twice weekly hairdresser available visits • CCTV coverage throughout • Respite and long term care • Modern nurse call system and available

0115 928 3030 • [email protected] • www.wollatonparkcarehome.com Nottingham City care homes with nursing continued

Please see the disclaimer on page 3 regarding NCC’s non-endorsement of services mentioned here. Advertisers are highlighted

MELBOURNE HOUSE ST AUGUSTINES COURT CARE HOME Grannis Drive, Aspley, 105-113 The Wells Road, St Anns, Nottingham NG8 5RU Nottingham NG3 3AP Tel: 0115 979 1234 Advert page 37 OP Tel: 0115 959 0473 OP D MH YA

NOTTINGHAM NEURODISABILITY SERVICE – ASPLEY SYCAMORE LODGE NURSING HOME Robins Wood Road, Aspley, 3-5 Hardy Street, Nottingham NG8 3LD Nottingham NG7 4BB Tel: 0115 942 5153 PD YA Tel: 0115 978 4299 LDA

PARK HOUSE WESTLODGE CARE HOME Cinderhill Road, Bulwell, 238 Hucknall Road, Nottingham NG6 8SB Nottingham NG5 1FB Tel: 0115 979 1234 Advert page 37 OP D Tel: 0115 960 6075 Advert page 32 OP D PD

PARK VIEW NURSING HOME WOLLATON PARK CARE HOME 13 Gedling Grove, Radford, 2a Lambourne Drive, Wollaton, Nottingham NG7 4DU Nottingham NG8 1GR Tel: 0115 979 0776 OP D PD LDA MH YA Tel: 0115 928 3030 Advert page 42 OP D PD MH YA

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With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit lternatively, call our friendly helpline team on to talk to someone directly.

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 43 Index Advertisers are in bold

Clifton View Care Home 17, 41 A Cockington House 33 Acacia Care Centre 41 Comfort Call Nottingham 17 Ace Care 4 U Ltd 17 Community Intergrated Care Acorn House 33 – Nottingham Regional Office 17 Age Gracefully Ltd 17 Conifers Rest Home, The 33 Agincare UK – Woodvale Extra Care Scheme 17 Connect House 33 AKA Case Management Ltd 17 Crossover Care Ltd 19 Albany House Domiciliary Care Service 17 Crossroads Care East Midlands – Nottingham Office 19 Alexandra Lodge Care Home 33 Allied Healthcare Nottingham 17 D Apt Care Ltd 17 Derbyshire Haven 35 Archangel Home Care Nottingham Branch 17 Devonshire Manor 35 Arnold Road, 514 17, 33 Direct Health 19 Ascot House – Nottingham 33 DKM Healthcare Ltd 19 Duncan Macmillan House (Trust Headquarters) 19 Ashleigh House 33 Axis Recruitment Ltd 17 E B EBS Instant Care 19 Eden Futures – Nottingham Regional Office 19 Beechdale House Care Home 33, 41 Edenhurst Rest Home 35 Beechdale Manor Care Home 41 Evro Recruit 19 Beechwood 33 Extra Help Care Ltd 19 Belle Vue Lodge 41 Belvoir Lodge 33 F Bespoke Health and Social Care 17 Fairway View Care Home 35 Bethel Healthcare Services Ltd 17 Field House 41 Break Barriers 17 Firs Nursing Home, The 41 Burlington Villa 33 First Class Care 19 Flourish Home Care CIC 19 C Forest Lodge Rest Home 35 Carisbrooke Nursing Home 41 Framework Housing Association – Bentinck Road, 32 35 Carrington House Care Home 41 Cherry Trees Resource Centre 33 G Choice Support Nottingham 17 Gateway Homecare 19 Church Farm at Skylarks 41 Givecare (Nottingham) 19 Church Farm Nursing Home 41 Gregory Court 35 Churchfields 41 Gregory House II 35 Claremont Road, 4 33 Clifton Manor Nursing Home 41 H Clifton Manor Residential Home 33 Hall Park Care Home 35

44 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Index continued Advertisers are in bold Haven Lodge 35 M Hawthorn Lodge Care Home 35 Mappleton House 36 Heathcotes (Arnold) 35 Mears Care – Nottingham 21 Heathcotes (Basford) 35 Melbourne House 43 Heathcotes (Blenheim) 35 Mencap Portland and Oxborough Services 21 Heathcotes (Carrington Park) 36 Milestones Care 39 Heathcotes (Mapperley Lodge) 36 Milverton Road Care Home 39 Heathcotes (Woodborough) 36 Mount Vernon Terrace 39 Highfields Nursing Home 41 Mulberry Court Care Home 39 Home Instead Senior Care 19 Mums Helping Hands Ltd 21 Homecare Plus 19 Huntercombe Centre, The – Sherwood 41 N Huws 41 Nash Healthcare Ltd 21 Nationwide Care Services Ltd (Nottingham) 21 I Nottingham City Council Short Breaks Team 21 Interserve Healthcare – Nottingham 19 Nottingham Mencap Short Breaks Service 21 Nottingham Neurodisability Service – Aspley 43 J Nottingham Supported Living (DCA) 21 Jackdawe Dementia Home Care Team 19 Nottinghamshire Domiciliary Services 21 JRH Support – Head Office 19 Jubilee Healthcare Ltd 19 O Oakdene Residential Care Home 39 K Oaks Residential Home, The 39 K&S Home Care Services Ltd 19 Oxclose Lodge 39 KCL Care Ltd 19 Kingfisher Court Care Centre 36 P Kingsbury House 36 Palmwood Court, 14-17 39 Kingsthorpe View Care Home 41 Park House 43 Krystal Care Ltd 19 Park View Nursing Home 39, 43 Pathway Care Solutions Head Office 21 L Peacemills Care Home 39 Langdale Court Care Home 36 Person 2 Person 21 Langdale House Care Home 36 Personalised Support Team – Nottingham 21 Laura Chambers Lodge Residential Unit 36 Polkadot Care Ltd (Nottingham Branch) 21 Levina House 36 Lime Lodge 36 R Limes, The 36 Radiant Home 39 Linby Drive 36 Real Lives Community Interest Company 21 Linwood House 36 Real Quality Care Ltd 21

Visit www.nottinghamcity.gov.uk/supportingadults for help to access care services 45 Index continued Advertisers are in bold

Turning Point S – Alfred Minto House Care Home 39 Scope Inclusion East Midlands 21 Seely Hirst House 39 V Sevacare – Nottingham 21 Victoria House 39 Social Care Reablement 21 Springfield Care Home 39 W Springfield Lodge Care Home 39 Watcombe Circus, 2-4 39 Springs of Joy Care Solution (SOJ) C.I.C. 21 Wells Road, 280-282 39 St Augustines Court Care Home 43 Westlodge Care Home 43 St Martins 39 Wollaton Park Care Home 43 Sycamore Lodge Nursing Home 43 Wycar Leys Bulwell 39 T Y Tailor Maid Care Solutions Ltd 21 Yolanta House Residential Home 39

Other advertisers

Abbeyfield 34 Eastgate Care 37 Acacia Care 40 Helping Hands 18 Acer Court 34 Ideal Care Homes Inside back cover Alder House 34 Millbeck House 34 Alexandra House 37 Moorlands Nursing Home 32 Avery Healthcare 34 My Care 32 Canal Vue 37 Radcliffe Home Care Choices Website 6, 20, 32, 43 Help Services 18 Care Select 20, 29, 35 Regal Care Trading Ltd 32 Carlton Care Home 32 Solo Support Services 20 CCA Training Ltd 16 Sycamore House 34 CCT Community Enablement Team 16 Wollaton View Care Home 42

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-85-3 Ref. No: 4001/NottinghamCity3/0316. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Nottingham City Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Marketing Administrator: Leah Callaghan-Fowler. Photograph Credits: Nottingham City Council.

46 Call Nottingham Health & Care Point 0300 300 33 33, option 2 for help to access care services Fairway View Care Home

Fairway View is a residential and dementia care home in Bulwell which truly is a great place to live and makes a real difference to the lives of our residents.

We pride ourselves on the quality of care and aspirational lifestyle choices we offer our residents.

Our professional, highly trained staff are dedicated carers who take the time to listen and get to know the people who live with us, enabling them to provide individualised care in an environment that promotes personal choice and independence. My parents have recently moved into Fairway View. The staff have been extremely Fairway View offers: helpful and supportive which made the process go • Residential and dementia care smoothly and my parents settled in quickly. Mum and • Highly trained, caring, professional staff Dad love their rooms and • Resident-centred, varied activities programme are enjoying the food and • Healthy, nutritious food, cooked daily on-site activities provided. They both • State-of-the-art bedrooms with en-suite facilities seem happy in their new home • Contemporary on-site hair salon which has been great for all the family. • Delightful landscaped gardens with seating areas

Denise K, Daughter of Residents For more information or to arrange a visit please call 0115 975 8770 Or email: [email protected]

idealcarehomes.co.uk a: Swale Close, Bulwell, Nottingham, NG6 9LZ T: 0115 9783742 M: 07939122309 www.breakbarriers.co.uk

Break Barriers will deliver high quality designed services to enable disabled customers to participate in activities that non-disabled people take for granted. At Break Barriers we will support your choice while you stay in control.

Domiciliary Let Break Barriers support you with all your domiciliary care needs (Home Care)

Our services are tailor made to suit your individual needs which allows you to “I would highly remain independent and in control of the support you receive within your home recommend Break Barriers as a top Support with Transport quality home care company.’ We are aware that when you have no transport, it does create a barrier to access ’ support outside of your home. As a result, we at Break Barriers will provide you with Wheelchair Accessible transport right from your door step or wherever you want to be picked up or dropped off. This service is only available when you use our services at a small fee. ‘‘Break Barriers This service will allow you as our customer to continue participating in your went above and community at social activities with friends and loved ones, shopping, cinemas, beyond the call hospital appointments, day trips and many more. This will give you peace of mind when it comes to moving around. of duty.’’

Recreational Activities We will support you to plan and take part in activities of your choice, this can be local, national or abroad.

Short Breaks / Respite The support we will offer to you for a short break or respite is very unique. Just tell us where you would like to go, your interests and we will make your dream come true.

If you are creative and spontaneous, then we are the right people you will need to support your ideas and make them real!

We will support you to arrange the equipment which you will need for your destination of choice and enjoy your break or respite with a difference.

Holidays To dream the impossible dream could mean your next holiday destination could be on the other side of the world. From Cruises to Ferrys, Caravans to Hotels, we will take you there!

Break Barriers, Unit 19, Second Floor, New Brook House, 385 Alferton Road, Nottingham NG7 5LR