Services Ltd (ASX: PRG) Company Description: Programmed Maintenance Services Ltd (‘Programmed”) is a leading provider of staffing, maintenance and facility management services.

We employ directly more than 11,000 people across a broad range of government and private sector businesses in the resources, infrastructure, education, manufacturing, logistics, commercial/retail and tourism/recreation sectors. Our ability to recruit and deploy staff is supported by an active database of some 60,000 people.

We provide services to over 7,000 customers, often under long-term contracts. We deliver these services through our network of over 200 branches throughout and New Zealand.

Our business model is built around our ability to recruit, retain and deploy a large directly-employed workforce of professional, skilled and semi- skilled staff with a wide range of capabilities.

Click here for the link to the latest annual report Operations: Programmed is a leading provider of staffing, maintenance and facility management services operating in three divisions: Property & Infrastructure, Resources and Integrated Workforce.

The Property & Infrastructure division provides building, maintenance and operation services to the property and infrastructure sector. Services include painting, grounds management, corporate imaging and signage, building repairs, electrical and lighting installation and repair, audio visual data and communication installation & repairs, facility management and complete maintenance services. These services are provided to over 5,000 customers across all industries, often under long term contracts and preventative maintenance programmes.

The Resources division provides construction, maintenance and operation services to the resources sector, predominantly the offshore oil and gas sector. Services include marine manning, vessel management, catering, maintenance and construction support. These services are provided to many oil, gas and mining companies both offshore and onshore across Australia and New Zealand.

The Integrated Workforce division provides and services to a range of industries including mining and construction, industrial, manufacturing, transport and logistics. The services are tailored to suit customer needs, from the provision of a single staff member to complete workforce and contract labour management. The division operates through a network of more than 40 branches across Australia and New Zealand and is supported by extensive health, safety and environmental management systems, industrial relations and payroll services.

Recent Developments: Over the past 12 months the company has been managed conservatively. Revenue has grown, net profit has been maintained, debt has been reduced and dividends have increased. The company recently updated its strategy to grow, focused in four areas; -further marketing and customer development across the group (many opportunities remain to sell more services to our customers) -building of scale (have a strong workforce / HR platform that is readily scalable) -expansion in resources (many new assets have been built that need ongoing operations and maintenance support) -expansion in public infrastructure (aging assets and increasing population will drive growth in operations and maintenance expenditures)

Intellectual Property/Products/Product Development Programs: Our business is built around the provision of people. Customers contract our staffing service, a task-based service or a complete management or maintenance solution, often under a long-term contract. No matter what the service, we want our customers to value the “Programmed Difference”. These are the things that make us different from the many firms that offer one of our services, often only in one location: -our ability to recruit and develop people; -our ability to deploy the right person with the right competency to each job; -our ability to get safety right on the ground; -our ability to manage industrial relations in an increasingly difficult environment; -our ability to manage human resources (training, payroll, awards, superannuation, diversity, apprenticeships, and career development) in an increasingly regulated environment; -our ability to deliver operational improvements, flexibility and high levels of satisfaction to our customers.

Significant Contractual Arrangements: One of Programmed’s key strengths is its diversity of customers and industry sectors, as it reduces the risk of being over exposed to one sector or one customer. There is no contract that represents a material component of revenue (ie more than 5%)

Future Outlook: Programmed believes that maintenance of net profit in FY13, along with a reduction in debt and an increase in dividend, represents a good result for shareholders in challenging market conditions. Activity in some of our sectors remains subdued, while we have good visibility of future work from both the oil and gas and public infrastructure sectors. Our business model providing staffing, maintenance and facility management services across all industry sectors, gives Programmed considerable strength and we will continue to manage the group conservatively, while taking advantage of growth opportunities that arise.

Presentation by: Speaker Name: Chris Sutherland

Job Title: Managing Director

Biography: Chris Sutherland was appointed Managing Director of the Company in January 2008. Chris had been the Chief Executive of Integrated Group Limited since February 2006 (which merged with Programmed in June 2007) and prior to his appointment was an Executive Director of Asset Services for WorleyParsons. He is an experienced executive who has held senior management positions in various engineering, maintenance and contracting businesses with operations in Australia, Asia, Europe and the USA. He holds a Bachelor of Engineering (UWA) and completed the Advanced Management Program at Harvard Business School in 2001.

Contact Details: Correspondence Address: 47 Burswood Road, Burswood, WA, 6100 Phone Number: +61 8 9216 2123 Email Address: [email protected] Website: www.programmed.com.au

This profile is provided by the presenting company; ASX takes no responsibility for the information included. Participation in this event should not be taken as an endorsement by ASX of the company.