Warranty and Owner Assistance Information

IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner’s Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use: Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

©2007 Cadillac Motor Car Division, Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors Corporation.

Part No. 15854846 B Second Printing 2008 Cadillac Limited Warranty and Owner Assistance Information

An Important Message to Cadillac Owners...... 1 Vehicle Operation and Care ...... 12 Cadillac’s Commitment to You ...... 1 Maintenance and Warranty Service Records ...... 12 Owner Assistance ...... 1 Chemical Paint Spotting ...... 13 GM Participation in an Alternative Dispute Warranty Coverage – Extensions ...... 13 Resolution Program ...... 1 Touring Owner Service – Foreign Countries ...... 13 Warranty Service – United States and Canada ...... 1 Warranty Service – Foreign Countries ...... 14 Warranty Coverage at a Glance ...... 2 Original Equipment Alterations ...... 14 New Vehicle Limited Warranty ...... 2 Recreation Vehicle and Special Body or Emission Control System Warranty* ...... 2 Equipment Alterations ...... 14 Pre-Delivery Service ...... 15 General Motors Corporation New Vehicle Production Changes ...... 15 Limited Warranty ...... 4 Noise Emissions Warranty for Light Duty What Is Covered ...... 4 Trucks Over 10,000 LBS Gross Vehicle Cadillac DTS Protection Series ...... 6 Weight Rating (GVWR) Only ...... 15 What Is Not Covered ...... 6 Emission Control Systems Warranty ...... 16 Things You Should Know About the New What Is Covered ...... 16 Vehicle Limited Warranty ...... 10 How to Determine the Applicable Emissions Warranty Repairs – Component Exchanges ...... 10 Control System Warranty ...... 16 Warranty Repairs – Recycled Materials ...... 10 Federal Emission Control System Warranty ...... 17 Tire Service ...... 10 California Emission Control System Warranty ...... 18 ® 6.6L DURAMAX Diesel Components ...... 11 Emission Warranty Parts List ...... 22 Aftermarket Engine Performance Enhancement Replacement Parts ...... 27 Products and Modifications ...... 11 Maintenance and Repairs ...... 27 After-Manufacture “Rustproofing” ...... 12 Claims Procedure ...... 28 Paint, Trim, and Appearance Items ...... 12 2008 Cadillac Limited Warranty and Owner Assistance Information

Owner Assistance ...... 29 Warranty Information for California Only ...... 31 Customer Satisfaction Procedure ...... 29 Special Coverage Adjustment Programs State Warranty Enforcement Laws ...... 30 Beyond the Warranty Period ...... 32 Assistance For Text Telephone (TTY) Users ...... 30 Customer Assistance Offices ...... 32 Cadillac Roadside Assistance ...... 31 Online Owner Center ...... 33 Cadillac Courtesy Transportation ...... 31 An Important Message to Cadillac Owners...

Cadillac’s Commitment to You GM Participation in an Alternative We are committed to assuring your satisfaction with Dispute Resolution Program your new Cadillac. See the “Customer Satisfaction Procedure” under Your Cadillac dealer also wants you to be completely Owner Assistance on page 29 for information on the satisfied and invites you to return for all your service voluntary, non-binding Alternative Dispute Resolution needs, both during and after the warranty period. Program in which GM participates. Owner Assistance Warranty Service – United States Your Cadillac dealer is best equipped to provide all and Canada of your service needs. Should you ever encounter Your selling dealership has made a large investment a problem that is not resolved during or after the to ensure that they have the proper tools, training, limited warranty period, talk to a member of dealer and parts inventory to make any necessary warranty management. Under certain circumstances, GM and/or repairs should they be required during the warranty GM dealers may provide assistance after the limited period. We ask that you return to your selling dealer warranty period has expired when the problem for warranty repairs. In the event of an emergency results from a defect in material or workmanship. repair, you may take your vehicle to any authorized GM These instances will be reviewed on a case-by-case dealer for warranty repairs. However, certain warranty basis. If your problem has not been resolved to your repairs require special tools or training that only a satisfaction, follow the “Customer Satisfaction Procedure” dealer selling your brand may have. Therefore, not all as outlined under Owner Assistance on page 29. dealers are able to perform every repair. If a particular We thank you for choosing a Cadillac. dealership cannot assist you, then contact the Customer Assistance Center. If you have changed your residence, visit any Cadillac dealer in the United States or Canada for warranty service.

1 Warranty Coverage at a Glance

The warranty coverages are summarized below. Emission Control System Warranty* New Vehicle Limited Warranty * For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Bumper-to-Bumper (Includes Tires) Emission Control Systems Warranty on page 16 for • Coverage is for the first 4 years or 50,000 miles, more information. whichever comes first. Federal Powertrain • • Coverage is for 5 years or 100,000 miles, − Defects and performance for cars and light duty whichever comes first. truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes Sheet Metal first. From the first 2 years or 24,000 miles to • Corrosion coverage is for the first 4 years or 4 years or 50,000 miles defects in material or 50,000 miles, whichever comes first. workmanship continue to be covered under the • Rust-through coverage is for the first 6 years, New Vehicle Limited Warranty Bumper-to-Bumper unlimited mileage. coverage explained previously. Specified major components are covered for the first 8 years or 6.6L DURAMAX® Diesel Engine 80,000 miles, whichever comes first. (If Equipped) − Defects and performance for heavy duty truck • Coverage is for 5 years or 100,000 miles, emission control systems are covered for the first whichever comes first. 5 years or 50,000 miles, whichever comes first. • 6.6L DURAMAX® Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first.

2 California • 6.6L DURAMAX® Diesel Engines • Gasoline Engines − Defects and performance for the emission control systems are covered for the first 5 years or − Defects and performance for cars and trucks 50,000 miles, whichever comes first. with light duty or medium duty emission control systems are covered for the first 3 years − Specified components for the emission control or 50,000 miles, whichever comes first. From system are covered for the first 7 years or the first 3 years or 50,000 miles to 4 years 70,000 miles, whichever comes first. or 50,000 miles defects in material and Important: Some California emission vehicles may workmanship continue to be covered under have special coverages longer than those listed the New Vehicle Limited Warranty here. See “California Emission Control System Bumper-to-Bumper coverage explained Warranty” under Emission Control Systems Warranty previously. on page 16. − Specified components for cars or light duty Noise Emissions trucks equipped with light duty or medium duty truck emission control systems are covered • Coverage is for applicable vehicles weighing for the first 7 years or 70,000 miles, whichever over 10,000 lbs based on the Gross Vehicle comes first. Weight Rating (GVWR) only, for the entire life of the vehicle. − Defects for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.

3 General Motors Corporation New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the Obtaining Repairs warranty period in accordance with the following terms, conditions, and limitations. To obtain warranty repairs, take the vehicle to a Cadillac dealer facility within the warranty period and What Is Covered request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs. Warranty Applies Warranty Period This warranty is for GM vehicles registered in the United States and normally operated in the United States The warranty period for all coverages begins on the or Canada, and is provided to the original and any date the vehicle is first delivered or put in use and subsequent owners of the vehicle during the warranty ends at the expiration of the coverage period. period. Bumper-to-Bumper Coverage Repairs Covered The complete vehicle is covered for 4 years or The warranty covers repairs to correct any vehicle 50,000 miles, whichever comes first, except for other defect related to materials or workmanship occurring coverages listed here under “What Is Covered” and during the warranty period. Needed repairs will be those items listed under “What Is Not Covered” later performed using new or remanufactured parts. in this section. No Charge Powertrain Coverage Warranty repairs, including towing, parts, and labor, The powertrain is covered for 5 years or 100,000 miles, will be made at no charge. whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section.

4 Engine: head, block, timing gears, timing Accessory Coverage chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, All GM accessories and parts sold by GM and , and all internal lubricated permanently installed on a GM vehicle prior to delivery parts as well as manifolds, flywheel, water pump, will be covered under the provisions of the New harmonic balancer and engine mount. Timing belts are Vehicle Limited Warranty. In the event GM accessories covered until the first scheduled maintenance interval. are installed after vehicle delivery, or are replaced under the new vehicle warranty, they will be covered, /Transaxle/Transfer Case: Case, all parts and labor, for the balance of the vehicle warranty, internal lubricated parts, converter, transfer case, but in no event less than 12 months/12,000 miles. transmission/transaxle mounts, seals, and gaskets. This coverage is only effective for GM accessories Drive Systems: Final drive housing, all internal permanently installed by a GM dealer or an associated lubricated parts, shafts and bearings, constant GM-approved Accessory Distributor/Installer (ADI). velocity joints, axle housing, propeller shafts, universal GM accessories sold over-the-counter, or those joints, wheel bearings, locking hubs, front differential not requiring installation, will continue to receive the actuator, supports, front and rear hub bearings, standard GM Dealer Parts Warranty of 12 months seals and gaskets. from the date of purchase, parts only. Tire Coverage GM licensed accessories are covered under the accessory-specific manufacturer’s warranty and are The tires supplied with your vehicle are covered not warranted by GM or its dealers. against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will Notice: This warranty excludes: continue to be warranted for the remaining portion Any communications device that becomes of the Bumper-to-Bumper coverage period. unusable or unable to function as intended due Following expiration of the Bumper-to-Bumper coverage, to unavailability of compatible wireless service tires may continue to be covered under the tire from the wireless communication carrier that manufacturer’s warranty. Review the tire manufacturer’s provides service for the OnStar® system. warranty booklet or consult the tire manufacturer distributor for specific details.

5 Sheet Metal Coverage Cadillac DTS Protection Series Sheet metal panels are covered against corrosion and The Cadillac DTS Protection Series is protected by GM’s rust-through as follows: warranty coverage, with the exception of the transparent glass. See Warranty Coverage at a Glance on page 2 Corrrosion: Body sheet metal panels are covered for more information. The transparent armor glass in against rust for 4 years or 50,000 miles, whichever your vehicle is covered under warranty for 2 years or comes first. 25,000 miles, whichever occurs first. The glass can Rust-Through: Any body sheet metal panel that rusts delaminate due to excessive scratches to the inner through, an actual hole in the sheet metal, is covered for polycarbonate surface, extended exposure to sunlight up to 6 years, unlimited mileage. and high heat, or if the windows are deep tinted. In such instances, the glass warranty may be voided. The GM Important: Cosmetic or surface corrosion, resulting new vehicle limited warranty covers all work performed from stone chips or scratches in the paint, for example, by the armoring upfitter, so there is no need to deal is not included in sheet metal coverage. directly or separately with the upfitter for correction of Towing any problems associated with the armoring or any of its special components during the warranty period. Towing is covered to the nearest Cadillac dealer if your vehicle cannot be driven because of a warranted defect. What Is Not Covered 6.6L DURAMAX® Diesel Engine Coverage Tire Damage or Wear For trucks equipped with a 6.6L DURAMAX® Diesel Normal tire wear or wear-out is not covered. Road Engine, the diesel engine, except those items listed hazard damage such as punctures, cuts, snags, and under “What Is Not Covered” later in this section, is breaks resulting from pothole impact, curb impact, covered for 5 years or 100,000 miles, whichever comes or from other objects is not covered. Also, damage first. For additional information, refer to Things You from improper inflation, spinning, as when stuck in Should Know About the New Vehicle Limited Warranty on mud or snow, tire chains, racing, improper mounting or page 10. Also refer to the appropriate emission control dismounting, misuse, negligence, alteration, vandalism, system warranty for possible additional coverages. or misapplication is not covered.

6 Damage Due to Bedliners Damage or Corrosion Due to Environment, Owners of trucks with a bedliner, whether after-market Chemical Treatments, or Aftermarket or factory installed, should expect that with normal Products operation the bedliner will move. This movement Damage caused by airborne fallout, salt from sea air, may cause finish damage and/or squeaks and rattles. salt or other materials used to control road conditions, Therefore, any damage caused by the bedliner is chemicals, tree sap, stones, hail, earthquake, water not covered under the terms of the warranty. or flood, windstorm, lightning, the application of Damage Due to Accident, Misuse, chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” or Alteration under Things You Should Know About the New Vehicle Damage caused as the result of any of the following Limited Warranty on page 10. is not covered: Damage Due to Insufficient or • Collision, fire, theft, freezing, vandalism, riot, Improper Maintenance explosion, or objects striking the vehicle • Misuse of the vehicle such as driving over curbs, Damage caused by failure to follow the recommended overloading, racing, or other competition. Proper maintenance schedule intervals and/or failure to vehicle use is discussed in the owner manual. use or maintain fluids, fuel, lubricants, or refrigerants recommended in the owner manual is not covered. • Alteration or modification to the vehicle including the body, chassis, or components after final assembly by GM. • Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or totaled.

7 Damage Due to Contaminated or Maintenance Poor Quality Fuel All vehicles require periodic maintenance. Maintenance Poor fuel quality or incorrect fuel may cause driveability services, such as those detailed in the owner manual problems such as hesitation, lack of power, stall or are at the owner’s expense. Vehicle lubrication, no start. It may also render gauges inoperable or cleaning, or polishing are not covered. Failure of or degrade functionality for components such as spark damage to components requiring replacement or plugs, oxygen sensors and the catalytic converter. repair due to vehicle use, wear, exposure, or lack Damage from poor fuel quality, water contamination, of maintenance is not covered. incorrect diesel fuel or gasoline may not be covered. Items such as: It is recommended that gasoline meet • Audio System Cleaning specifications which were developed by automobile manufacturers around the world and contained in • Brake Pads/Linings the World-Wide Fuel Charter which is available • Clutch Linings from the Alliance of Automobile Manufacturers at • Coolants and Fluids www.autoalliance.org/fuel_charter.htm. Gasoline meeting these specifications could provide improved • Filters driveability and emission control system performance • Keyless Entry Batteries * compared to other gasoline. • Limited Slip Rear Axle Service • Tire Rotation • Wheel Alignment/Balance ** • Wiper Inserts are covered only when replacement or repair is the result of a defect in material or workmanship. * Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles.

8 Extra Expenses Other Terms: This warranty gives you specific legal rights and you may also have other rights which Economic loss or extra expense is not covered. vary from state to state. Examples include: GM does not authorize any person to create for it any • Inconvenience other obligations or liability in connection with these vehicles. Any implied warranty of merchantability • Lodging, meals, or other travel costs or fitness for a particular purpose applicable to • Loss of vehicle use this vehicle is limited in duration to the duration • Payment for loss of time or pay of this written warranty. Performance of repairs and needed adjustments is the exclusive remedy • State or local taxes required on warranty repairs under this written warranty or any implied warranty. • Storage GM shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages While extra expenses are not covered by the New or vehicle rental expenses, resulting from breach Vehicle Limited Warranty, Cadillac does provide many of this written warranty or any implied warranty.* additional customer benefits, such as Cadillac Owner Privileges. See your owner manual. * Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

9 Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs – Component Warranty Repairs – Recycled Materials Exchanges Environmental Protection Agency (EPA) guidelines In the interest of customer satisfaction, GM may and GM support the capture, purification, and reuse offer exchange service on some vehicle components. of automotive air conditioning refrigerant gases This service is intended to reduce the amount of and engine coolant. As a result, any repairs GM may time your vehicle is not available for use due to repairs. make to your vehicle may involve the installation Components used in exchange are service replacement of purified reclaimed refrigerant and coolant. parts which may be new, remanufactured, reconditioned, Tire Service or repaired, depending on the component involved. All exchange components used meet GM standards Any authorized Cadillac or tire dealer for your brand and are warranted the same as new components. of tires can assist you with tire service. If, after Examples of the types of components that might be contacting one of these dealers, you need further serviced in this fashion include: engine and transmission assistance or you have questions, contact Cadillac assemblies, instrument cluster assemblies, radios, Customer Assistance Center. The toll-free telephone compact disc players, tape players, batteries, and numbers are listed under Owner Assistance on page 29. powertrain control modules.

10 6.6L DURAMAX® Diesel Engine Aftermarket Engine Performance Components Enhancement Products and For trucks equipped with 6.6L Duramax® Diesel Modifications Engine, the complete engine assembly, including Some aftermarket engine performance products turbocharger components, is covered for defects in and modifications promise a way to increase the material or workmanship for 5 years or 100,000 miles, horsepower and torque levels of your vehicle’s whichever comes first. powertrain. You should be aware that these products • Cylinder block and heads and all internal parts, may have detrimental effects on the performance and exhaust manifolds, timing gears, and life of the engine, exhaust emission system, timing gear chain or belt and cover, flywheel, transmission, and drivetrain. The Duramax® Diesel harmonic balancer, valve covers, oil pan, oil pump, Engine, Allison ®, and drivetrain water pump, fuel pump, engine mounts, seals, have been designed and built to offer industry leading and gaskets durability and performance in the most demanding • Diesel Fuel Metering System: injection pump, applications. Engine power enhancement products nozzles, high pressure lines, and high pressure may enable the engine to operate at horsepower and sealing devices torque levels that could damage, create failure, or • Glow Plug Control System: control/glow plug reduce the life of the engine, engine emission system, assembly, glow plugs, cold advance relay, transmission, and drivetrain. Damage, failure, or and Engine Control Module (ECM) reduced life of the engine, transmission, emission • Fuel injection control module, integral oil cooler, system, drivetrain or other vehicle components caused transmission adapter plate, left and right common by aftermarket engine performance enhancement fuel rails, fuel filter assembly, fuel temperature products or modifications may not be covered under sensor, and function block your vehicle warranty. Important: Some of these components may also be covered by the Emission Warranty. See the “Emission Warranty Parts List” under Emission Control Systems Warranty on page 16 for details.

11 After-Manufacture “Rustproofing” Vehicle Operation and Care Your vehicle was designed and built to resist corrosion. Considering the investment you have made in your Application of additional rust-inhibiting materials is Cadillac, we know you will want to operate and maintain neither necessary nor required under the Sheet Metal it properly. We urge you to follow the maintenance Coverage. GM makes no recommendations concerning instructions in your owner manual. the usefulness or value of such products. If you have questions on how to keep your vehicle Application of after-manufacture rustproofing products in good working condition, see your Cadillac dealer, may create an environment which reduces the corrosion the place many customers choose to have their resistance built into your vehicle. Repairs to correct maintenance work done. You can rely on your Cadillac damage caused by such applications are not covered dealer to use the proper parts and repair practices. under your New Vehicle Limited Warranty. Maintenance and Warranty Service Paint, Trim, and Appearance Items Records Defects in paint, trim, upholstery, or other appearance Retain receipts covering performance of regular items are normally corrected during new vehicle maintenance. Receipts can be very important if a preparation. If you find any paint or appearance question arises as to whether a malfunction is caused concerns, advise your dealer as soon as possible. by lack of maintenance or a defect in material or Your owner manual has instructions regarding the care workmanship. of these items. A “Maintenance Record” is provided in the maintenance schedule section of the owner manual for recording services performed. The servicing dealer can provide a copy of any warranty repairs for your records.

12 Chemical Paint Spotting this mileage will be added to the mileage limits of the warranty ensuring that you receive full benefit of Some weather and atmospheric conditions can create the coverage. Mileage extension eligibility: a chemical fallout. Airborne pollutants can fall upon • Applies only to new vehicles held exclusively and adhere to painted surfaces on your vehicle. in new vehicle inventory. This damage can take two forms: blotchy, ring-shape • Does not apply to used vehicles, GM-owned discolorations, and/or small irregular dark spots vehicles, dealer owned used vehicles, or dealer etched into the paint surfaces. demonstrator vehicles. Although no defect in the factory applied paint causes • Does not apply to vehicles with more than this, Cadillac will repair, at no charge to the owner, 1,000 miles on the odometer even though the painted surfaces of new vehicles damaged by the vehicle may not have been registered for this fallout condition within 12 months or 12,000 miles license plates. of purchase, whichever comes first. Touring Owner Service – Foreign Warranty Coverage – Extensions Countries Time Extensions: The New Vehicle Limited Warranty If you are touring in a foreign country and repairs are will be extended one day for each day beyond the needed, take your vehicle to a GM dealer facility, first 24 hour period in which your vehicle is at an preferably one which sells and services Cadillac authorized dealer facility for warranty service. You may vehicles. Once you return to the United States, be asked to show the repair orders to verify the provide your dealer with a statement of circumstances, period of time the warranty is to be extended. Your the original repair order, proof of ownership, and extension rights may vary depending on state law. any paid receipt indicating the work performed and parts replaced for reimbursement consideration. Mileage Extensions: Prior to delivery, some mileage Important: Repairs made necessary by the use is put on your vehicle during testing at the assembly of improper or dirty fuels and lubricants are not plant, during shipping, and while at the dealer facility. covered under the warranty. See your owner manual The dealer records this mileage on the first page of for additional information on fuel requirements when this warranty booklet at delivery. For eligible vehicles, operating in foreign countries.

13 Warranty Service – Foreign Countries The only exception is that non-GM parts labeled “Certified to EPA Standards” are covered by the This warranty applies to GM vehicles registered in Federal Emissions Performance Warranty. the United States and normally operated in the United States or Canada. If you have permanently relocated Recreation Vehicle and Special Body and established household residency in another country, or Equipment Alterations GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold Installations or alterations to the original equipment by GM in that country. Contact an authorized GM dealer vehicle, or chassis, as manufactured and assembled by in your country for assistance. GM, are not covered by this warranty. The special body Important: GM warranty coverages may be void company, assembler, or equipment installer is solely on GM vehicles that have been imported/exported responsible for warranties on the body or equipment for resale. and any alterations to any of the parts, components, systems, or assemblies installed by GM. Examples Original Equipment Alterations include, but are not limited to, special body installation, such as recreational vehicles, the installation of any This warranty does not cover any damage or failure non-GM part, cutting, welding, or the disconnecting resulting from modification or alteration to the vehicle’s of original equipment vehicle or chassis parts and original equipment as manufactured or assembled components, extension of , suspension by General Motors. Examples of the types of alterations and driveline modifications, and axle additions. that would not be covered include cutting, welding, or disconnecting of the vehicle’s original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration.

14 Pre-Delivery Service Noise Emissions Warranty Defects in the mechanical, electrical, sheet metal, for Light Duty Trucks Over paint, trim, and other components of your vehicle may 10,000 LBS Gross Vehicle Weight occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during Rating (GVWR) Only assembly are identified and corrected at the factory GM warrants to the first person who purchases this during the inspection process. In addition, dealers vehicle for purposes other than resale and to each inspect each vehicle before delivery. They repair any subsequent purchaser of this vehicle, as manufactured uncorrected factory defects and any transit damage by GM, that this vehicle was designed, built, and detected before the vehicle is delivered to you. equipped to conform at the time it left GM’s control Any defects still present at the time the vehicle is with all applicable United States EPA Noise Control delivered to you are covered by the warranty. If you Regulations. find any defects, advise your dealer without delay. This warranty covers this vehicle as designed, built, and For further details concerning any repairs which equipped with GM, and is not limited to any particular the dealer may have made prior to you taking part, component, or system of the vehicle manufactured delivery of your vehicle, ask your dealer. by GM. Defects in design, assembly, or in any part, component, or vehicle system as manufactured by GM, Production Changes which, at the time it left GM’s control, caused noise GM and GM dealers reserve the right to make emissions to exceed Federal Standards, are covered by changes in vehicles built and/or sold by them at this warranty for the life of the vehicle. any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.

15 Emission Control Systems Warranty

The emission warranty on your vehicle is issued in How to Determine the Applicable accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts Emissions Control System Warranty may also be covered under the New Vehicle Limited State and Federal agencies may require different Warranty Bumper-to-Bumper coverage. There may be emission control system warranty depending on: additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage • Whether the vehicle conforms to regulations applies. applicable to light duty or heavy duty emission control systems. What Is Covered • Whether the vehicle conforms to or is certified for California regulations in addition to U.S. EPA The parts covered under the emission warranty are Federal regulations. listed under the “Emission Warranty Parts List” later in this section. All vehicles are eligible for Federal Emissions Control System Warranty Coverage. If the emissions control label contains language stating the vehicle conforms to California regulations, the vehicle is also eligible for California Emissions Control System Warranty Coverage.

16 Federal Emission Control System Federal Emission Defect Warranty Warranty GM warrants to the owner the following: Federal Warranty Coverage • The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable • Car or Light Duty Truck with a Gross Vehicle regulations of the Federal Environmental Weight Rating (GVWR) of 8,500 lbs. or less Protection Agency (EPA). − 2 years or 24,000 miles and 8 years or • The vehicle is free from defects in materials and 80,000 miles for the catalytic converter workmanship which cause the vehicle to fail to and the vehicle/powertrain control module conform with those regulations during the emission (including emission-related software), warranty period. whichever comes first. Emission related defects in the genuine GM parts • Light Duty Truck equipped with Heavy Duty listed under the Emission Warranty Parts List, including Gasoline Engine and with a Gross Vehicle related diagnostic costs, parts, and labor are covered Weight Rating (GVWR) greater than 8,500 lbs. by this warranty. − 5 years or 50,000 miles, whichever comes first. • Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. − 5 years or 50,000 miles, whichever comes first.

17 Federal Emission Performance Warranty GM warrants that your dealer will replace, repair, or adjust to GM specifications, at no charge to you, Some states and/or local jurisdictions have established any of the parts listed under the “Emission Warranty periodic vehicle Inspection and Maintenance (I/M) Parts List” later in this section which may be necessary programs to encourage proper maintenance of your to conform to the applicable emission standards. vehicle. If an EPA-approved I/M program is enforced Non-GM parts labeled “Certified to EPA Standards” in your area, you may also be eligible for Emission are covered by the Federal Emission Performance Performance Warranty coverage when all of the Warranty. following three conditions are met: • The vehicle has been maintained and operated California Emission Control System in accordance with the instructions for proper Warranty maintenance and use set forth in the owner manual supplied with your vehicle. This section outlines the emission warranty that GM • The vehicle fails an EPA-approved I/M test during provides for your vehicle in accordance with the the emission warranty period. California Air Resources Board. Defects in material or workmanship in GM emission parts may also be • The failure results, or will result, in the owner of covered under the New Vehicle Limited Warranty the vehicle having to bear a penalty or other Bumper-to-Bumper coverage. There may be additional sanctions, including the denial of the right to use the vehicle, under local, state, or federal law. coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.

18 This warranty applies if your vehicle meets both of Your Rights and Obligations the following requirements: (For Vehicles Subject to California • Your vehicle is registered in California or other Exhaust Emission Standards) states adopting California emission and warranty regulations.* In California, new motor vehicles must be designed, equipped, and built to meet the state’s stringent • Your vehicle is certified for sale in California anti-smog standards. GM must warrant your vehicle’s as indicated on the vehicle’s emission control information label. emission control system for the periods of time and mileage listed provided there has been no abuse, * Important: Connecticut, Maine, Massachusetts, neglect, or improper maintenance of your vehicle. Pennsylvania, Rhode Island, and Vermont have Your vehicle’s emission control system may include California Emissions Warranty coverage. (New York parts such as the fuel injection system, ignition adopted California emission standards, but not the system, catalytic converter, and engine computer. California Emissions Warranty. The Federal Emissions Also included are hoses, belts, connectors, and other Control Warranty applies to all non-PZEV vehicles emission related assemblies. in New York.) Where a warrantable condition exists, GM will repair California Partial Zero Emission Vehicles (PZEV) have your vehicle at no cost to you including diagnosis, extended coverage on all emission related parts. parts, and labor. Important: California, New York, Massachusetts, Vermont, Maine, Connecticut, Rhode Island, and New Jersey have PZEV Emission Warranty Coverage.

19 California Emission Defect and Emission • For 8 years or 80,000 miles, whichever comes first: Performance Warranty Coverage − If the catalytic converter, vehicle powertrain For cars and trucks with light duty or medium duty control module, including emission related emissions: software is found to be defective, GM will repair or replace it under the Federal Emission Control • For 3 years or 50,000 miles, whichever comes first: System Warranty. − If your vehicle fails a smog check inspection, • For 8 years or 100,000 miles, whichever comes first GM will make all necessary repairs and for California Low Emission Vehicle 2 (LEV2) adjustments to ensure that your vehicle passes vehicles equipped with option code NUA: the inspection. This is your Emission Control − If an emission related part listed in this booklet System Performance Warranty. specially noted with 7 years/70,000 miles or − If any emission related part on your vehicle is 8 years/80,000 miles is defective, GM will repair defective, GM will repair or replace it. This is or replace it. This is your Long-term Emission your Short-term Emission Defects Warranty. Control System Defect Warranty. • For 7 years or 70,000 miles, whichever comes first: • For 15 years or 150,000 miles, whichever comes − If an emission related part listed in this booklet first for a Partial Zero Emission Vehicle (PZEV): specially noted with coverage for 7 years or − If any emission related part listed in this booklet 70,000 miles is defective, GM will repair or is defective GM will repair or replace it. This is replace it. This is your Long-term Emission your (PZEV) Emission Control System Defects Control System Defects Warranty. Warranty.

20 Any authorized Cadillac dealer will, as necessary You are responsible for presenting your vehicle to a under these warranties, replace, repair, or adjust to GM dealer selling your vehicle line as soon as a problem GM specifications any genuine GM parts that affect exists. The warranted repairs should be completed in emissions. a reasonable amount of time, not to exceed 30 days. The applicable warranty period shall begin on the date As the vehicle owner, you should also be aware that the vehicle is delivered to the first retail purchaser GM may deny warranty coverage if your vehicle or a part or, if the vehicle is first placed in service as a has failed due to abuse, neglect, improper or insufficient demonstrator or company vehicle prior to sale at maintenance, or modifications not approved by GM. retail, on the date the vehicle is placed in such service. If you have any questions regarding your rights Owner’s Warranty Responsibilities and responsibilities under these warranties, you should contact the Customer Assistance Center As the vehicle owner, you are responsible for the at 1-800-458-8006, or in California write to: performance of the scheduled maintenance listed in State of California Air Resources Board your owner manual. GM recommends that you retain Mobile Source Operations Division all maintenance receipts for your vehicle, but GM cannot P.O. Box 8001 deny warranty coverage solely for the lack of receipts El Monte, CA 91731-2990 or for your failure to ensure the performance of all scheduled maintenance.

21 Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under ABS Control Module ** the Emission Control System Warranty. The terms Camshaft Position Actuator * are explained previously in this section under Camshaft Position Actuator Valve “Federal Emission Control System Warranty” and “California Emission Control System Warranty”. Coolant Level Sensor Important: Certain parts may be covered beyond Data Link Connector these warranties if shown with asterisk(s) as follows: Electronic Throttle Control (ETC) Motor • (*) 7 years/70,000 miles, whichever comes first, California Emission Control System Engine Control Module (ECM) ** Warranty coverage. Engine Coolant Temperature Sensor • (**) 8 years/80,000 miles, whichever comes first, Fast Idle Solenoid Federal Emission Control System Warranty coverage. (Also applies to California certified Flexible Fuel Sensor * light duty and medium duty vehicles.) Fuel Control Module ** • (*) and (**) are 8 years/100,000 miles, whichever comes first, for California LEV2 vehicles equipped Intake Air Temperature Sensor with option code NUA. Malfunction Indicator Lamp The Emission Control Systems Warranties obligations Manifold Absolute Pressure Sensor do not apply to conditions resulting from tampering, abuse, neglect, or improper maintenance; or any Mass Air Flow Sensor other item listed under “What Is Not Covered” under Oil Pressure Sensor (DoD™ only) General Motors Corporation New Vehicle Limited Warranty on page 4. The “Other Terms” presented Oxygen Sensors under General Motors Corporation New Vehicle Powertrain Control Module (PCM) ** Limited Warranty on page 4 also apply to the emission related warranties.

22 Programmable Read Only Memory (PROM) Fuel Management System Throttle Position Sensor Common Rail Assembly (6.6L DURAMAX® Diesel) * Throttle Position Switch Diesel Fuel Injection Pump * Vehicle Control Module (VCM) ** Diesel Fuel Injection Pump Timing Adjust Vehicle Speed Sensor Diesel Fuel Injector Control Module – EDU ® Wheel Speed Sensor (6.6L DURAMAX Diesel) * Transmission Controls and Torque Management Diesel Fuel Temperature Sensor GMLAN (CAN) Communications Circuit Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) * Clutch Switch Fuel Injector Park/Neutral Switch Fuel Pressure Regulator Clutch Solenoids Fuel Rail Assembly * Torque Converter Clutch Switch Fuel Rail Pressure Sensor Transmission Control Module ** Function Block Transmission Fluid Temperature Sensor (6.6L DURAMAX® Diesel) Transmission Gear Selection Switch (Diesel) High Pressure Fuel Pump (SIDI) * Transmission Internal Mode Switch Air Management System Transmission Pressure Control Solenoids Air Cleaner Transmission Pressure Switches Air Cleaner Diaphragm Motor Transmission Shift Solenoids Air Cleaner Resonator Transmission Speed Sensors Air Cleaner Temperature Compensator Valve

23 Air Intake Ducts Turbocharger Oil Separator Charge Air Control Actuator Turbocharger Thermo Purge Switch Charge Air Control Solenoid Valve Vacuum Pump (6.6L DURAMAX® Diesel) Charge Air Control Valve Ignition System Charge Air Cooler * Camshaft Position Sensor(s) Charge Air Cooler Fan Position Sensor(s) Idle Air Control Valve Distributor Idle Speed Control Motor Distributor Cap Intake Manifold * Distributor Pick Up Coil Intake Manifold Gasket (7/70 Only Uplander, Distributor Rotor Montana SV6, and DURAMAX® Diesel) * Glow Plug(s) (Diesel) Intake Manifold Heater Glow Plug Controller (Diesel) Intake Manifold Tuning Valve Glow Plug Relay (Diesel) Intake Manifold Tuning Valve Relay Ignition Coil(s) Supercharger Assembly * Ignition Control Module Throttle Body * (Replacement Only) Ignition Timing Adjustment Throttle Body Heater Knock Sensor Throttle Closing Dashpot Spark Plug Wires Turbocharger Assembly * Spark Plugs Turbocharger Boost Sensor

24 Catalytic Converter System EGR Valve Cooler (6.6L DURAMAX® Diesel) * Catalytic Converter(s) and Muffler if attached EGR Vacuum Pump Assembly as assembly ** (6.6L DURAMAX® Diesel) Diesel Exhaust Temperature and Pressure Sensors Secondary Air Injection System Diesel Particulate Filter (DPF) * Air Pump (7/70 Only Corvette 7.0L, Equinox, Check Valves Torrent, Uplander, Montana SV6, Cadillac DTS 4.6L Evaporative Emission Control System and XLR, (Impala and Grand Prix 5.3L right side) (Gasoline Engines) and C/K Trucks < 14,000 GVWR 8.1L) * Canister Exhaust Manifold with Catalytic Converter attached as assembly ** Canister Purge Solenoid Valve Exhaust Manifold Gasket Canister Vent Solenoid Exhaust Pipes and/or Mufflers (when located between Fuel Feed and Return Pipes and Hoses catalytic converters and exhaust manifold) Fuel Filler Cap Positive Crankcase Ventilation System Fuel Level Sensor Oil Filler Cap Fuel Limiter Vent Valve * PCV Filter Fuel Tank(s) * PCV Oil Separator Fuel Tank Filler Pipe (with restrictor) PCV Valve Fuel Tank Vacuum or Pressure Sensor Exhaust Gas Recirculation System EGR Feed and Delivery Pipes or Cast-in Passages EGR Valve

25 Hybrid Miscellaneous Items Used with Above Components are Covered Auxiliary Transmission Fluid Pump Belts Battery Cooling Fan Boots Battery Pack Control Module (BPCM) * Clamps Battery Pack Current Sensor Connectors Brake Pedal Travel Sensor Ducts Drive Motors A and B Fittings Drive Motor A and B Resolvers Gaskets Drive Motor/Generator Control Module Grommets (DMCM - HCP, MCPA, MCPB) ** Hoses Electro-Hydraulic Brake Control Module (EBCM) ** Housings Energy Storage Control Module ** Mounting Hardware Fuel Filler Pipe Adapter Seal Pipes Hybrid Batteries Pulleys Hybrid Battery Temperature Sensors Sealing Devices Hybrid Battery Voltage Sensors Springs SGCM Coolant Circuit (fan and fan relay and pump) Tubes Starter Generator Control Module ** Wiring Transmission Friction Elements Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first Transmission Substrate Temperature Sensor replacement interval or the applicable emission warranty

26 coverage period, whichever comes first. If failure of one * “Genuine GM parts” when used in connection with of these parts results in failure of another part, both will GM vehicles means parts manufactured by or for GM, be covered under the Emission Control System Warranty. designed for use on GM vehicles, and distributed by any division or subsidiary of GM. For detailed information concerning specific parts covered by these emission control system warranties, Maintenance and Repairs ask your dealer. Maintenance and repairs can be performed by any Replacement Parts qualified service outlet; however, warranty repairs must be performed by an authorized dealer except The emission control systems of your vehicle were in an emergency situation when a warranted part or designed, built, and tested using genuine GM parts* a warranty station is not reasonably available to and the vehicle is certified as being in conformity with the vehicle owner. applicable federal and California emission requirements. Accordingly, it is recommended that any replacement In an emergency, where an authorized dealer is not parts used for maintenance or for the repair of reasonably available, repairs may be performed at emission control systems be new, genuine GM parts. any available service establishment or by the owner, using any replacement part. Cadillac will consider The warranty obligations are not dependent upon reimbursement for the expense incurred, including the use of any particular brand of replacement parts. diagnosis, not to exceed the manufacturer’s suggested The owner may elect to use non-genuine GM parts retail price for all warranted parts replaced and labor for replacement purposes. Use of replacement parts charges based on Cadillac’s recommended time which are not of equivalent quality may impair the allowance for the warranty repair and the geographically effectiveness of emission control systems. appropriate labor rate. A part not being available If other than new, genuine GM parts are used for within 10 days or a repair not being completed within maintenance replacements or for the repair of parts 30 days constitutes an emergency. Retain receipts affecting emission control, the owner should assure and failed parts in order to receive compensation for himself/herself that such parts are warranted by their warranty repairs reimbursable due to an emergency. manufacturer to be equivalent to genuine GM parts in performance and durability.

27 If, in an emergency situation, it is necessary to have You will be notified as to whether or not the repair repairs performed by other than a Cadillac dealer qualifies under the warranty within a reasonable time, and you believe the repairs are covered by emission not to exceed 30 days after receipt of the vehicle by warranties, take the replaced parts and your receipt the dealer, or within the time period required by local to a Cadillac dealer for reimbursement consideration. or state law. This applies to both the Federal Emission Defect The only exceptions would be if you request or agree to Warranty and Federal Emission Performance Warranty. an extension, or if a delay results from events beyond the Receipts and records covering the performance of control of your dealer or GM. If you are not so notified, regular maintenance or emergency repairs should GM will provide any required repairs at no charge. be retained in the event questions arise concerning In the event a warranty matter is not handled to your maintenance. These receipts and records should be satisfaction, refer to the “Customer Satisfaction transferred to each subsequent owner. GM will not Procedure” under Owner Assistance on page 29. deny warranty coverage solely on the absence of maintenance records. However, GM may deny a For further information or to report violations of the warranty claim if a failure to perform scheduled Emission Control System Warranty, you may contact maintenance resulted in the failure of a warranty part. the EPA at: Manager, Certification and Compliance Claims Procedure Division (6405J) Warranty Claims As with the other warranties covered in this booklet, Environmental Protection Agency take your vehicle to any authorized Cadillac dealer facility Ariel Rios Building to obtain service under the emission warranty. This 1200 Pennsylvania Avenue, N.W. should be done as soon as possible after failing an Washington, DC 20460 EPA-approved I/M test or a California smog check test, For a vehicle subject to the California Exhaust or at any time you suspect a defect in a part. Emission Standards, you may contact the: Those repairs qualifying under the warranty will be State of California Air Resources Board performed by any Cadillac dealer at no charge. Mobile Source Operations Division Repairs which do not qualify will be charged to you. P.O. Box 8001 El Monte, CA 91731-2990

28 Owner Assistance

Customer Satisfaction Procedure For resolution of issues related to the Cadillac Professional Vehicle, contact 1-800-43-FLEET Your satisfaction and goodwill are important to your (1-800-433-5338). dealer and to Cadillac. Normally, any concerns with the We encourage you to call the toll-free number sales transaction or the operation of your vehicle will be in order to give your inquiry prompt attention. resolved by your dealer’s sales or service departments. Have the following information available to give the Sometimes, however, despite the best intentions of all Customer Assistance Representative: concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following • The Vehicle Identification Number (VIN). This is steps should be taken: available from the vehicle registration or title, or the plate above the top of the instrument panel on STEP ONE: Discuss your concern with a member the driver side, and visible through the windshield. of dealer management. Normally, concerns can • The dealer name and location be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts • The vehicle’s delivery date and present mileage manager, contact the owner of the dealer facility When contacting Cadillac, remember that your concern or the general manager. will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern. STEP TWO: If after contacting a member of dealer management, it appears your concern cannot be STEP THREE: Both GM and your GM dealer are resolved by the dealer without further help contact committed to making sure you are completely satisfied the Cadillac Customer Assistance Center by calling with your new vehicle. However, if you continue to 1-800-458-8006. In Canada, contact GM of Canada remain unsatisfied after following the procedure Central Office in Oshawa by calling 1-800-263-3777: outlined in Steps One and Two, you should file with English or 1-800-263-7854: French. the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.

29 The BBB Auto Line Program is an out of court program State Warranty Enforcement Laws administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or Laws in many states permit owners to obtain a the interpretation of the New Vehicle Limited Warranty. replacement vehicle or a refund of the purchase price Although you are required to resort to this informal under certain circumstances. The provisions of these dispute resolution program prior to filing any court action, laws vary from state to state. To the extent allowed by use of the program is free of charge and your case will state law, GM requires that you first provide us with generally be heard within 40 days. If you do not agree written notification of any service difficulty you have with the decision given in your case, you may reject it and experienced so that we have an opportunity to make any proceed with any other venue for relief available to you. needed repairs before you are eligible for the remedies provided by these laws. Your written notification should You may contact the BBB Auto Line Program using be sent to the Cadillac Customer Assistance Center. the toll-free telephone number or write them at the following address: Assistance For Text Telephone (TTY) BBB Auto Line Program Users Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard To assist customers who are deaf or hard of hearing Suite 800 and who use Text Telephones (TTYs), Cadillac has Arlington, VA 22203-1804 TTY equipment available at its Customer Assistance www.lemonlaw.bbb.org Center and Roadside Assistance Center. Telephone: 1-800-955-5100 The TTY for the Cadillac Customer Assistance Center is: This program is available in all 50 states and the 1-800-833-2622 in the United States District of Columbia. Eligibility is limited by vehicle age, 1-800-263-3830 in Canada mileage, and other factors. GM reserves the right to The TTY for the Cadillac Roadside Assistance Center is: change eligibility limitations and/or to discontinue its participation in this program. 1-888-889-2438 in the U.S.

30 Cadillac Roadside Assistance Warranty Information for California Only Cadillac is proud to offer the response, security, and California Civil Code Section 1793.2(d) requires that, convenience of Cadillac’s 24-Hour Roadside Service if GM or its representatives are unable to repair a Program for a period of 5 years or 100,000 miles, new motor vehicle to conform to the vehicle’s applicable whichever comes first. Refer to your owner manual express warranties after a reasonable number of for details, or consult your dealer. The Cadillac attempts, GM shall either replace the new motor vehicle Roadside Assistance Center can be reached by or reimburse the buyer the amount paid or payable calling 1-800-882-1112. by the buyer. California Civil Code Section 1793.22(b) Roadside Assistance is not part of or included in the creates a presumption that GM has had a reasonable coverage provided by the New Vehicle Limited Warranty. number of attempts to conform the vehicle to its General Motors and General Motors of Canada Limited applicable express warranties if, within 18 months from reserve the right to make any changes or discontinue delivery to the buyer or 18,000 miles on the vehicle’s the Roadside Assistance program at any time without odometer, whichever occurs first, one or more of the notification. following occurs: Cadillac Courtesy Transportation • The same nonconformity results in a condition that is likely to cause death or serious bodily injury If your vehicle requires warranty repairs during the if the vehicle is driven AND the nonconformity has 5 year/100,000 mile warranty coverage period, been subject to repair two or more times by GM alternate transportation and/or reimbursement of or its agents AND the buyer or lessee has directly certain transportation expenses are available under notified GM of the need for the repair of the the Courtesy Transportation Program. Several nonconformity. transportation options are available. Consult your • The same nonconformity has been subject to repair dealer or refer to the owner manual for details. four or more times by GM or its agents AND the Courtesy Transportation is not part of or included in the buyer has notified GM of the need for the repair coverage provided by the New Vehicle Limited Warranty. of the nonconformity. General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Courtesy Transportation program at any time without notification.

31 • The vehicle is out of service by reason of repair Customer Assistance Offices nonconformities by GM or its agents for a cumulative total of more than 30 calendar days Cadillac encourages customers to call the toll-free after delivery of the vehicle to the buyer. telephone number for assistance. However, if you wish NOTICE TO GENERAL MOTORS AS REQUIRED to write or e-mail Cadillac, refer to the address below. ABOVE SHALL BE SENT TO THE FOLLOWING United States ADDRESS: General Motors Corporation Cadillac Customer Assistance Center P.O. Box 33170 P.O. Box 33169 , MI 48232-5170 Detroit, MI 48232-5169 Fax Number: 1-866-962-2868 www.Cadillac.com When you make an inquiry, you will need to give the 1-800-458-8006 1-800-833-2622 (For Text Telephone devices (TTYs)) year, model, and mileage of your vehicle and your VIN. Roadside Service: Special Coverage Adjustment Programs 1-800-882-1112 Beyond the Warranty Period Fax Number: 1-866-962-2868 Cadillac is proud of the protection afforded by its From Puerto Rico: warranty coverages. In order to achieve maximum 1-800-496-9992 (English) customer satisfaction, there may be times when Cadillac 1-800-496-9993 (Spanish) will establish a special coverage adjustment program Fax Number: 313-381-0022 to pay all or part of the cost of certain repairs not From U.S. Virgin Islands covered by the warranty or to reimburse certain repair 1-800-496-9994 expenses you may have incurred. Check with your Fax Number: 313-381-0022 Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN.

32 Canada Online Owner Center Customer Assistance Centre, CA1-163-005 The Online Owner Center is a resource for your GM General Motors of Canada Limited ownership needs. Specific vehicle information can 1908 Colonel Sam Drive be found in one place. Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) The Online Owner Center allows you to: 1-800-263-7854 (French) • Get e-mail service reminders. 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112 • Access information about your specific vehicle, including tips and videos and an electronic Mexico, Central America and Caribbean version of this warranty manual. Islands/Countries (Except Puerto Rico • Keep track of your vehicle’s service history and and U.S. Virgin Islands) maintenance schedule. General Motors de Mexico, S. de R.L. de C.V. • Find GM dealers for service nationwide. Customer Assistance Center • Receive special promotions and privileges only Paseo de la Reforma # 2740 available to members. Col. Lomas de Bezares Refer to the web for updated information. C.P., 11910 Mexico, D.F. To register your vehicle, visit www.MyGMLink.com. 01-800-508-0000 Long Distance: 011-52-53 29 0 800

33 ✍NOTES

34 35 36