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Emergency Plan of Action (EPoA) Greece: Population movement

Emergency Appeal Operation n° MDRGR001 Revision n° 1 Glide n° OT-2015-000050-GRC Date of issue: 21 October 2015 Date of emergency: continuous since January 2015 Operation manager (responsible for this EPoA): Point of contact: Ruben Romero Angelica Fanaki Disaster and Crisis Response Delegate Responsible Officer for International Relations, IFRC Regional Office for Europe Hellenic Red Cross Phone: +36 1 8884 500 Phone: +302103609825, +302103621681 Email: [email protected] Email: [email protected]; [email protected] Operation start date: Expected timeframe in total: 2 September 2015 7 months (2 September 2015 – 2 April 2016) Revised operational budget: CHF Appeal`s hard coverage: 12,670,715 (including ERU) Appeal`s hard and soft coverage: 23.5% 28% DREF amount allocated: CHF 296,549 Number of people affected: Number of people to be assisted: 450,848 (as of 10 October 2015)1 200,000 people Host National Society: The Hellenic Red Cross`s 800 volunteers and 30 staff from its HQ and the branches are involved in the operation. Red Cross Red Crescent Movement partners actively involved in the operation (both bilaterally and multilaterally): Belgian Red Cross, Canadian Red Cross, Croatian Red Cross, Danish Red Cross, Finnish Red Cross, French Red Cross, German Red Cross, Irish Red Cross, the Netherlands Red Cross, Norwegian Red Cross, Spanish Red Cross, Swedish Red Cross, Swiss Red Cross. The Swiss Government and several private and corporate donors also contributed to the emergency appeal. Other partner organizations actively involved in the operation: Ministry of Internal Affairs, Ministry of Migration, Ministry of Health and other Greek authorities, ICRC, IOM, UNHCR, Médecins Sans Frontières (MSF), Médecins du Monde (MDM), Save the Children, Mercy Corps, as well as local associations and groups of volunteers.

Summary of major revisions made to emergency plan of action: This Revised Emergency Appeal reflects the plan of the Hellenic Red Cross to respond to the humanitarian needs of the migrants arriving to Greece. With this revision, the IFRC is aiming to support the Hellenic Red Cross to assist up to 200,000 people in the on- going migration crisis. The total budget for this Revised Emergency Appeal has been increased from CHF 3,028,853 to CHF 12,670,715. The revised budget includes an Emergency Response Unit (ERU) bilateral component valued at CHF 1.5m. With CHF 3 m of support received to date (23.5 % of the revised Appeal budget), the remaining gap is CHF 9.6 m. The Hellenic Red Cross is focusing its support on the provision of basic food and non-food items and special winterisation plan; health care; including First Aid and Psychosocial Support; water, sanitation and hygiene promotion, Restoring Family Links services, as well as building the response capacities of the National Society based on the challenging humanitarian situation in the country and the current needs of the beneficiaries.

1 Source: UNHCR http://data.unhcr.org/mediterranean/country.php?id=83 as of 10.10.2015 P a g e | 2

A. Situation analysis Description of the situation Since the beginning of the year, and as of 10 October 2015, up to 590,585 migrants arrived to Europe by the Mediterranean Sea. Greece has been witnessing a dramatic increase in the number of migrants since the beginning of 2015. The number of migrants arriving on Greek shores soared by 780 per cent over the first 10 months of 2015 compared with the same period of last year. Between 1 January and 10 October 2015, 450,848 migrants who arrived in Greece by boat from Turkey2 were registered. With limited access to often conflicting sources of official information, word-of-mouth, mobile phones and social media were commonly cited means of journey planning and communication.3 Greece is the primary entry point for migrants entering Europe, and also considered to be a transit country for the migrants to reach other destinations in western and northern Europe. The main route remains to be the Nurses in Samos providing First Aid and Psychological First Aid to southern Islands - mainly to Lesvos, Samos, Chios, Kos, migrants, who have just been rescued. Photo: Hellenic Red Cross and Leros - as first entry points from the Turkish coasts. After reaching the Greek mainland (usually at the Piraeus port of Athens and Kavala port in the north), migrants take buses to the northern region of Thessaloniki, i.e. Idomeni. From there, through the Western Balkans migratory route they attempt to cross via the Former Yugoslav Republic of Macedonia, Serbia, Slovenia, Croatia, and Hungary to reach Northern and/or Western Europe. Efforts and activities between these countries are being well planned and adequately harmonized so as to avoid duplication and to best serve the needs of people on the move. The north east part of the country (the border between Greece and Turkey, and Greece and Bulgaria) may turn into an alternative route for migrants, especially during the winter, when crossing the sea will be more challenging. It is most likely that the influx of the migrants will significantly decrease due to the upcoming winter season, however, the National Society may also prepare for the scenario that migrants will stay in Greece for the winter, waiting for improved weather conditions favourable for continuation of their journey toward the western and northern parts of Europe. The prepositioning of contingency stocks is enabling us to immediately respond to the changing migration patterns. Only in September, the number of arrivals in Europe through the Mediterranean was 187,384 people. In Greece alone during only during the first 10 days of October the number of arrivals is already 50,263.

Table 1 – Arrivals per islands since 1 January to 10 October 20154

Islands

Kos

Tilos

Symi

Crete

Leros

Chios

Samos

Lesvos

Kalymnos Agathonisis

No. of people 253,585 51,293 42,384 57,558 21,426 3,554 5,866 4,516 1,101 918

There are several factors affecting the influx of migrants coming to Greece. Among others, political, socio-economic and also weather conditions have an impact on the exact number of arrivals. The flow of the migrants is unpredictable as the number of arrivals fluctuates day by day, making the operational planning and management even more challenging. When the migrants arrive to Greece, they need to go through a registration process managed by the coast guard, police or border guards on the islands before they are officially allowed to move further. People should be registered before they are given papers for temporary residence that allow them to stay in Greece between one (non-Syrians)

2 Source: UNHCR http://data.unhcr.org/mediterranean/country.php?id=83 as of 10.10.2015 3 REACH report : http://www.reach-initiative.org/tag/european-migrant-crisis 4 Source: UNHCR - http://data.unhcr.org/mediterranean/country.php?id=83 as of 10.10.2015 P a g e | 3 and six months (Syrians). The temporary residence permit can be renewed. Infrastructure and facilities for registration centres still remain inadequate on Lesvos and Kos islands at the moment. As of October, the majority of the arriving people to Greece remain being Syrians (69%), Afghans (19%), Iraqis (6%), Pakistanis (3%) and Somalis (1%), and most do not wish to stay and apply for asylum in Greece but move forward to a different destination.5 So far, 8,519 people have applied for asylum in Greece in 2015 (as of 31 August 20156). The reception capacity on the islands and in Athens remain highly inadequate given the increasing number of arriving people. The Commission of the European Union launched on 23 September 2015 an action called “Managing the refugee crisis: Immediate operational, budgetary and legal measures under the European Agenda on Migration”, which sets a priority actions to be taken within the next six months by EU member states.7 The action may have effects to the Red Cross Red Crescent Movement`s activities related to the current migration crisis, thus needs to be analysed further. Greece's volatile economic situation, combined with the increasing numbers of newly arriving people, is putting severe strain on the small island communities but also on the cities which lack the basic infrastructure and services to adequately respond to the growing humanitarian needs. The number of people arriving is high that despite of all efforts, the authorities and local communities have huge difficulties to cope with the situation and workload. Demonstrations and clashes between the police and migrants have been reported, particularly in Kos and Lesvos. The deployment of special ferry services has led to temporary reductions of migrant present on some islands. Humanitarian conditions on the mainland of Greece, including the capital city Athens, have become worrying, as there has been reported an increasing number of people staying in public spaces and or shelters provided by the government and local organizations. The Greek authorities are making efforts to open collective centres in Athens, to move people away from squalid conditions in a park. However, the number of people in need of shelter varies from day to day making the planning of services and resources an additional challenge for the authorities and the humanitarian organizations. Migrants transiting through the country, especially unaccompanied children and women, are particularly vulnerable and can easily fall into the hands of the organized crime groups, including human traffickers, especially when undocumented. The temporary entry ban on the border between the Former Yugoslav Republic of Macedonia and Greece was lifted, and the flow of people through the border has been continuing. In the beginning of October 2015, between 3,000 to 5,000 migrants are received at the border daily. Migrants are currently waiting between 3 to 12 hours to cross the border within a transit centre recently established by UNHCR with waiting areas facilities and where medical assistance, psychosocial support, resting areas or WASH, among other essential services are provided. Summary of the current response National Society activities Greece is not only addressing this increasing flow of migrants, but is also confronted with a severe financial and economic crisis. In addition to the difficult situation in the country, the Hellenic Red Cross (Hellenic RC) has gone through a number of internal organisational challenges that mirror the overall situation in the country and that has required additional efforts from the National Society to address. Despite these challenges, the National Society is putting tremendous efforts to deliver relevant services and programmes to the vulnerable population, thanks to its committed but limited number of long serving staff and volunteers. Currently the Hellenic RC does not have a department specifically dedicated to migration or disaster management. However, assistance to migrants is provided by different divisions within the National Society, including Nursing Division (health and care), the Samaritans (search and rescue and first aid), tracing services (Restoring Family Links - RFL) and the social welfare division (with a strong background and experience in the provision of accommodation and other services to migrants). The overall coordination of the operation is currently being handled by the International Relations Department and different divisions form a Task Force to support the management of the emergency operation Progress of the operation To scale up the operation of assistance and protection to the migrants arriving to Greece, a 4-month DREF funded plan of action was implemented by 23 September 2015. With the support of the IFRC, the Hellenic RC has already

5 Source: UNHCR - http://data.unhcr.org/mediterranean/country.php?id=83 as of 10.10.2015 6 Source: Ministry of Interior (in Greek) - http://asylo.gov.gr/wp-content/uploads/2015/09/Greek-Asylum-Service-statistical-data-August-2015_gr.pdf 7 Source: http://ec.europa.eu/dgs/home-affairs/what-is-new/news/news/2015/20150923_1_en.htm P a g e | 4 undertaken numerous efforts to bring health care, including first aid, rescue, psychosocial support (PSS), relief and tracing services to those in need. Under the DREF “Population Movement” Operation supported by the IFRC, the following services and activities have been provided: 1. Search and rescue 2. Provision of food, drinking water and non-food items 3. First aid 4. Psychosocial support (PSS) 5. Restoring family links (RFL) 6. Information hotline in various languages in Athens 7. Communication and media management 8. Coordination with relevant governmental, UN and non-governmental organisations. The IFRC DREF-supported operation focused on six islands: Chios, Crete, Kos, Lesvos, Rhodes and Samos. After conducting a detailed assessment on the islands, it became clear that the needs on the islands of Lesvos, Kos, Samos and Chios were significantly higher and therefore the operation focused assistance mainly on The pressure at the border is also increasing due to the growing number of refugees crossing towards the Former Yugoslav Republic of Macedonia. Therefore, attention should be turned to harmonize the activities also at the border in Idomeni. As of 5 October 2015, 19,301 beneficiaries have received relief items (10,363 food and non-food item units), basic health care (2,696 patients), psychosocial support (806 people) and hygiene promotion (3,561 people) by the Hellenic RC. Relief items included food parcels, hygiene packs, baby kits, family kits, survival kits, first aid kits, medical kits and sleeping bags. With the support of IFRC, hygiene promotion materials (i.e. brochures) have been produced in several languages by the Nursing Department of the Hellenic RC about the basic hygiene rules such as proper hand-washing and use of sanitation facilities. These were distributed during the hygiene promotion sessions and through standard distribution activities of relief items. Services for restoring family links (RFL) have been provided on Kos, Lesvos, Rhodes and Crete. Chios and Samos have been able to distribute information about RFL, but they need further training of volunteers, equipment and dedicated personnel. So far, more than 60 formal tracing requests have been received by the RFL division of the Hellenic RC. Additionally, communication means are put at disposal to the migrants on the move; charging stations, Wi-Fi spots, free-calls and cards for international calls are also provided at the Hellenic RC operational areas. In addition to the above listed emergency-related actions covered by the DREF operation, the Hellenic RC is providing the following support as increased regular activities to those migrants who stay longer on the mainland:  Operation of accommodation centres for unaccompanied minors in Larvio, Patra, and Volos;  Running of a multifunctional centre for social support and integration of migrants located in Athens, providing day-care, accommodation, social support, PSS consultation and integration services. In Athens, the Hellenic RC is also managing a kindergarten for migrants` children as well as teaching children during the process of integration to the Greek society;  Operation of a telephone hotline involving members of the migrant communities in Greece providing interpretation and information to migrants in their native languages. In addition, second hand clothes donated by the Greek population have been transported to the main reception centre on Samos and are being distributed directly to the people in need upon the requests from the authorities. Hellenic RC has also been managing private donations at national level in clothing, food and beverages, personal care items and some financial contributions. Hellenic RC has moved forward with the DREF-funded operation to the best of their capacities, given the limitations of dedicated staff and the recent socio-economic crisis in the country that hampered some operational procedures such as local procurement. Hellenic RC staff and volunteers visited the bigger islands affected and carried out detailed assessments on the situation and provided basic assistance and support, such as first aid, restoring family links (RFL) and psychosocial support (PSS). A lessons learned workshop was organized at the end of the DREF operation. The workshop examined the achievements and challenges during the implementation of the activities. Among others, logistics and procurement processes were considered to be the weakest parts of the operation, to which more emphasis shall be put and better P a g e | 5 planning introduced in the future. Communication and visibility should be also enhanced both for bringing the attention of the local people and the society on what the Hellenic RC is doing and aiming at through its humanitarian actions. There is also a need to strengthen the fundraising capacity of National Society. The lessons learned workshop showed the willingness of staff and volunteers to be more engaged in the operations, thus creating the feeling of leadership and ownership. One of the greatest achievements is that good relationship is maintained with the government and other local authorities, and cooperation and coordination are enhanced with other stakeholders working in this sector in Greece. The operational management team at the Hellenic RC headquarters has been ensuring support to the branches and volunteers on the islands. Overview of Red Cross Red Crescent Movement in country  International Federation of Red Cross Red Crescent Societies (IFRC) IFRC´s Disaster Relief Emergency Fund (DREF) released on 22 May 2015 CHF 296,540 to meet the immediate needs of the 10,000 migrants arriving in the islands of Rhodes, Kos, Chios, Lesvos, Samos and Crete. At the beginning of June 2015, a Regional Disaster Response Team (RDRT) member specialized in Logistics was deployed to Greece to support the DREF-funded response. The RDRT was working closely with the Hellenic RC to support the tender process to procure food and non-food items and materials as part of the DREF funded operation. A second RDRT member was deployed to support the assessment and relief distribution from July until the end of September. RDRT members have been provided from the Austrian RC, the Bulgarian RC and the RC of Serbia. On 27 August 2015, the IFRC mobilized a Field Assessment and Coordination Team (FACT) upon the request by the Hellenic RC aiming at having an international Emergency Appeal launched. The FACT team holds expertise in the areas of logistics, health, water and sanitation and relief interventions. The current IFRC team in country is focused on same areas but with a strengthen component on Field Coordination. The team supports the Hellenic RC in the coordination of international assistance, the detailed assessment process and technical orientation for international standards and the capacity building at the branch level leading to this revised plan of action in early October. The Red Cross National Societies who have contributed so far to the deployment of the required profiles includes the Austrian, Benelux, British, Finnish, Spanish and Swiss Red Cross Societies. In addition to this, the IFRC Emergency Communications person made two trips to Greece supporting the communications and media management in the middle of the DREF operation and the Norwegian and the Spanish Red Cross Societies assisted with two Communication Delegates for 2-4 weeks in order to enhance the communication, media management and visibility of Hellenic RC`s response actions. Another IFRC emergency communications delegate is currently in country to support communications and the visibility of the Hellenic RC action and to further develop a Communications Plan with the National Society. Following the FACT health needs assessments and recommendations and based on the approvals from both of the Ministry of Migration and the Ministry of Health, two tailored Basic Health Care (BHC) Emergency Response Units (ERUs) have been deployed in Greece to enhance the response capacities in the health sector. The Basic Health Care Units, configured as mobile clinics to better meet the needs of the people on the move, were deployed during the last week of September 2015. The Spanish Red Cross BHC has been deployed in Samos and Chios, while the joint Norwegian/French/Canadian BHC ERU is operational in Idomeni, in the border to Former Yugoslav Republic of Macedonia. Informed by the different sectorial assessments by the FACT, additional deployments were requested: On 29 September, the IFRC deployed a Relief Emergency Response Unit supported by the Belgian, Netherlands and Luxembourg Red Cross Societies. The 4 member unit is providing support to the HRC branches of Kos, Samos, Chios, Lesvos and Idomeni in implementation of relief interventions and humanitarian response coordination. Logistics ERU personnel has been deployed with support from the British and Swiss Red Cross. From the Regional Office for Europe regular coordination events and WebEx sessions are facilitated among Movement components to provide an update on the situation and to answer questions related to the operation and the assistance required. During the five telephone conference calls held up to date, a number of partners have expressed their interest in supporting the operation with bilateral assistance, such as non-food items (NFIs) and technical social welfare support, including psychosocial support (PSS). The IFRC Secretariat`s Regional Office for Europe has worked with the Hellenic RC to help coordinate this support. The Partner National Societies from Austria, Denmark, Finland, Germany, the Netherlands, Norway, Turkey and the UK have proactively approached the IFRC Secretariat`s Regional Office for Europe and the Hellenic RC for inquiries about the most needed forms of support. Spain and Switzerland have also showed their interest to support the Hellenic RC.  International Committee of the Red Cross (ICRC) The ICRC and the IFRC Secretariat are working together with National Societies in the entire Mediterranean region and along the Western Balkan route, focusing on Movement response to the needs of migrants particularly in the field of protection, assistance and humanitarian diplomacy. P a g e | 6

In Greece, the Hellenic RC already had Tracing Services (TS) running before the peak of the migrants crisis with the support of the ICRC counting with a relevant number of volunteers trained between 2014 and 2015 in Restoring Family Links (RFL) standardized services with a focus on the response to migrants. These volunteers are selected among the three programme divisions having a volunteers’ corps: Nursing, Social Welfare and Samaritans. Since May 2015, the Central Board of the Hellenic RC approved the establishment of an RFL Volunteers Corp of the Hellenic RC`s TS Department. The Hellenic RC, through its TS Department, is providing extended RFL services for beneficiaries among the peak of migrants arriving to Greece in close coordination with the ICRC. Thanks to common mechanisms of deployments, RFL Volunteers are present in most landing points to respond to the RFL needs of the migrants upon arrival, but not in all strategic points. Permanent RFL services are also offered weekly to the unaccompanied minors (UAMs) in detention centre in the Attic region (in Athens) since January 2014, thanks to a close coordination (financial/technical) with the ICRC. ICRC sent in early September a delegate to assess the changing situation at two key arrival points (Lesvos and Attic) and to the potential critical entry point of Orestiada (Evros region). In order to respond to the assessed immediate needs, phone recharge spots have been purchased and service immediately offered in Lesvos along with WIFI spots services organized by the Danish Red Cross bilateral delegate deployed on the island. Furthermore, the ICRC RFL pool of specialist was deployed at the end of September to a) develop a synthetized fast track RFL training for the recruitment of new volunteers in time of emergencies b) organize a ToT for the Hellenic RC HQs’ staff. From 24 September 2015 to 30 September 2015, the Head of Tracing Service along with three caseworkers and the pool of specialist member conducted a first recruitment and training of 12 RFL additional volunteers in Lesvos. The mission was successfully completed by 8 October 2015. However, the main challenge remaining now is to enable financially the central RFL service to continue these fast track trainings for new recruited/deployed volunteers in critical points such as the islands where there are no services of the NS such as Leros and surrounding islands (Symi, etc.) and where there are branches with limited RFL activities (such as Chios, Samos etc.) where arriving migrants are in dire needs of assistance, including RFL as one of their first priority upon landing (communicating to families that they’ve crossed the border and are safe). The ICRC has supported the Hellenic RC in developing a RFL exhaustive national Plan of Action, which budget is still to be finalized and covered. Simultaneously, the ICRC is currently planning to send a delegate for a 10-week period to organize a quality RFL service at the border with the Former Yugoslav Republic of Macedonia. The delegate should be deployed on 23 October 2015. RFL services are also being provided at the other side of the border by the Red Cross of the Former Yugoslav Republic of Macedonia. Colleagues of the Red Cross of the Former Yugoslav Republic of Macedonia also supported by the ICRC which will facilitate the coordination and follow up of the cases on both side of the border (cross borders’ RFL operations). After an assessment field visit of the ICRC-Hellenic RC`s Forensic pole’s team mid-September and in order to cope with a shortage of body bags at disposal for some very much affected Medico Legal services, the ICRC is currently refurbishing the morgues in Rhodos, Leros and Samos islands which were using non standardized ones (paper material) since September. Currently, the ICRC has not a representative in the country since its RFL Antenna had completed its mission of reorganizing and re empowering the RFL service of the NS at the end June 2015. However, given the new dimension and intensity of the crisis, there are conversations to potentially coordinate efforts along with the IFRC to increase the support to Hellenic RC and to enhance the services to reach the quality of services at the different operational spots in term of RFL and protection, including the continuity of its support for Forensic services for unidentified dead migrants (ICRC Forensic Consultant is attached to the Hellenic RC`s RFL service to the end of 2016).  Partner National Societies in the country The Hellenic RC is currently working bilaterally with two Partner National Societies, namely, the Danish RC and the German RC. The British RC has moved to bilateral to multilateral cooperation, although some relief distributions are still in place in Samos, Kos and Chios. These National Societies support the aims of the IFRC Emergency Appeal through their bilateral programmes. The German RC is present on Lesvos. The MoU between the German RC and the Hellenic RC is in place. The distribution of 15,000 hygiene kits in Lesvos will take place until the end of the year. Additional items such as backpacks, jackets and baby carriers are also in the pipeline. On top of the above mentioned, the German RC is also distributing close to 19,000 hygiene kits at Lavrio Refugee Centre in town of Lavrio; Multifunctional Centre and Elaionas Camp in Athens, and Amigdaleza Minors Centre in Thrakomakedones. The German RC has expressed to support the IFRC Emergency Appeal with NFIs in a value of EUR 35,000 as bilateral support from the German RC. The German RC has a representative between Athens and Lesvos and their support is currently planned until the end of the year. The Danish RC is working on Lesvos with its representative being present on the island. Its main support areas are first aid, PSS, communication stations (Wi-Fi and charging stations) and RFL. They will support a volunteers coach (local staff) for four months. The Danish RC support will last until the end of the year. The Danish RC, together with P a g e | 7 the Hellenic RC`s local branch and other humanitarian actors, actively assisted in the extraordinary rapid registration process required to fast track more than 20,000 migrants in four days. The British RC has been supporting the Hellenic RC on Kos, Samos and Chios islands. Their core support areas have been water and sanitation and distribution of food, water and hygiene kits. The British RC has been maintaining a rental contract of 15 chemical toilets in the registration area of Kos for six weeks. This contract has been handed over to the Hellenic RC under the revised Emergency Appeal. The British RC has now transited from their bilateral to multilateral approach and will channel their future support to the Hellenic RC through the revised IFRC Emergency Appeal. The British Red Cross has been bilaterally supporting the Hellenic RC for four months. Overview of non-RCRC actors in country  Hellenic Police and Coast Guard The Police and the Coast Guard are keeping up border surveillance; at the same time they are performing search and rescue duties and providing the primary registration processes of the newly arrived migrants.  First Reception Service (FRS) Under the auspices of the Police, the First Reception Centres and Mobile Units of the First Reception Service (FRS) are required by law to provide information to migrants on their rights and responsibilities, to operate registration and identification procedures, especially regarding international protection, to identify vulnerable groups and to offer medical and psychosocial care.  Asylum Service, Regional Asylum Offices and Asylum Units According to the new asylum procedure, put in place in June 2013, persons can hand in an application for international protection to the Regional Asylum Offices (RAOs) or Asylum Service Units. The Central Office of the Asylum Service is situated in Athens. Greece operates a twofold system for applications by people for international protection, depending on whether an application has been lodged before or after June 2013, when the regulation for asylum procedure was amended. This determines whether the asylum procedure will be handled by the Police or by the Asylum Service. In addition to Greek NGOs, a number of international organizations operate and provide support with the accommodation, reception and screening procedure of the new arrivals. The Hellenic RC maintains close coordination and cooperation both with the relevant local authorities, as well as other non-governmental organizations working in the territory of Greece. The Hellenic RC and the IFRC FACT representatives have been regularly participating at the formal and informal coordination meetings where different humanitarian actors work together and coordinate their activities to set up standard criteria for humanitarian interventions and to avoid duplication of efforts. The Hellenic RC – among others – are cooperating with UNHCR, METAction, Médecins sans Frontières (MSF), Mèdicins du Monde (MDM), International Organization for Migration (IOM), Save the Children, the Greek Council for Refugees, the International Rescue Committee (IRC), who are present on the islands an on the mainland as well. The members of FACT team have participated in the coordination meetings on national and local level. The FACT team has been working together with the different divisions at the Hellenic RC headquarters in order to decide on the interventions and to plan for the implementation phase. Needs analysis, beneficiary selection, risk assessment On 27 August 2015, the IFRC mobilized a Field Assessment and Coordination Team (FACT) upon the request by the Hellenic RC. The team holds expertise in the areas of logistics, health, water and sanitation and relief interventions The FACT supports the Hellenic RC in the coordination of international assistance and they jointly monitor and assess the migration situation in-country. As a result of the assessments conducted by the FACT team and the Hellenic RC, there are several factors affecting the situation of the migrants while on the move through Greece. Factors such as the country of origin, which makes the length of stay different from those coming from Syria or from different countries, or those people with special needs, such as unaccompanied minors (UAM) or people living with disabilities. The majority of the migrant population keep coming from Syria as a country of origin, however, there are also migrants from other countries, e.g. from Afghanistan, Iraq, Pakistan, Eritrea seeking for safety and security. The numbers of arriving migrants are still increasing with an average of 6,000 people reported in the past weeks per day.8 Out of this population, the large majority (66%) are men (with or without their families), 13% women and 21% children.9 The majority of those making the journey to Europe are young (aged 18-30) and male, predominantly having departed

8 Source: Hellenic Red Cross assessments 9 Source: UNHCR - http://data.unhcr.org/mediterranean/country.php?id=83 as of 10 October 2015 P a g e | 8 alone, but travelled with companions of a similar age whom they had met along the route. 10 Although no accurate figures are available, the presence of people with special needs (like unaccompanied minors, people living with disabilities, pregnant women, people with chronic diseases etc.) requires tailor-made and special approach from the humanitarian actors. The first entry points from Turkey to Greece are the islands, where the average staying period for migrants is between 1-3 days, depending on the ferries` schedule. On some of the islands, the winter timetable for ferries have already been introduced, which may result in the accumulation of migrants on the islands by the time the next ferry arrives, thus stretching the response capacities of the local branches of the Hellenic RC and the local authorities. These islands had previously not been prepared to accommodate a large number of newly arrived people in their territories, basic services are not sufficient. Although the municipalities and the Greek specialized authorities are trying to scale up their efforts, improve conditions and put the relevant structures in place, there are still many challenges. The situation in each of the islands differs from one to the other due to several factors, being some but not reduced to:  changing registration procedures and sometimes being executed differently by the local authorities in the different islands;  different requirements according to nationality of the people in move;  dissimilar availability and quality of resources and facilities in place and of the mechanisms to address the specific situation;  local population behaviour and reaction to the situation;  different level of presence of humanitarian agencies and organizations and coordination among them (local or international). One of the main problems in some of the places is the lack of proper accommodation facilities or not at scale, i.e. transit centres/ registration centres not opened yet everywhere. Some people are staying in informal settlements with high security concerns. However, the UNHRC together with the Government is trying to enhance the number and standard of these reception and transit facilities. While the government is leading the assignment and allocation of resources for sheltering of those migrants on the move with the support of UNHCR, the Hellenic Red Cross is trying to complement these efforts with scaling up on the provision of services, especially those related to search and rescue, relief distributions, health and tracing. The main needs identified in these areas are related to provision of food, non-food items, health, PSS access to information and to hygiene facilities. For those who may have lost connections with some of their relatives, support needs to be provided in terms of tracing and searching. There is a definite need for dry clothing, or other elements for protection from the weather conditions. Further, observations brought to light that provided sanitation facilities should be accompanied by the dissemination of hygiene messages, including the use of toilets and waste bins. As people are gathering at e.g. registration and distribution sites, garbage (for instance bottles and packaging material) is accumulating at these locations while local authorities increasing their efforts to remedy the situation. Health problems are mainly related to travel conditions (flu, skin diseases, injuries, allergic reactions, muscular pains) and some other acute health problems are highly probable to increase due to worsening of weather conditions. Due to the prevalence of NCDs (non-communicable diseases) in the countries of origin, special focus in attention to chronic diseases (hypertension, diabetes, respiratory problems) through primary health care. These services could decongest local health services and referral to the local hospitals would happen only for severe cases that cannot be managed at the primary level. Migrants express levels of distress and anxiety. Women and children are vulnerable groups that suffer from long and unsafe journeys and previous experiences from the countries of origin. Dealing with the influx of distresses migrants remains a priority in terms of psychosocial support and psychosocial first aid. Migrants, especially marginalized groups, arriving and transiting along the migratory route (i.e single mothers, unaccompanied children), are not only in need of physical assistance in the form of shelter, food, water or health care. More than ever, they are also in need of timely, accurate and trusted life-saving and life-enhancing information to reduce the factors contributing to their vulnerability and suffering and ultimately stay healthy and safe. Anecdotal evidence indicate that the groups, families and people entering Greece now are less prepared and have spent less time in gathering trustful information to enhance the safety during the trip. It is critically important that new arrivals are provided with clear information along the displacement route, to minimise misunderstandings, chaos and the likelihoods of incidents such as separation of minors. Equally important, two-way communication with them is still not systematically organized. Enhancing feedback mechanisms, dialogue and participation will increase the effectiveness and accountability of our humanitarian efforts. Our experience suggests

10 REACH report : http://www.reach-initiative.org/tag/european-migrant-crisis P a g e | 9 that fulfilling the needs of these people imply also listening to their voices and understanding better what their needs and desires are. As far as Athens is concerned, despite it is a transit point for the migrants, from where buses are heading north 24/7,there is a tendency that some migrants are staying in Athens for a period of 1-3 days. Additionally, in the City centre of Athens, an increased number of migrants and non-pre-approved asylum seekers to European countries could be seen gathering in public spaces such as Victoria Square. The local authorities and humanitarian organization, including the Hellenic RC are making efforts to respond in a timely manner opening collective centres or alternative shelter solutions while migrants are waiting for their next steps (from 1-6 months). Thus there might be a need to increase the capacities of the local branch and to adjust the activities according to the arising needs. At the European level, the College of EU Commissioners held on 23 September a meeting11 to address the European Agenda on Migration. As a result, a set of priority actions to be taken within the next six months was set up. Piraeus port may become one of the hotspots under the European strategy. In Idomeni, most of the migrants try to pass towards the Former Yugoslav Republic of Macedonia as soon and quickly as possible. However, there might be some obstacles in their way (etc. border control which may makes their waiting even longer), which creates needs to be addressed, such as access to information, health services, food and water. At this point, tracing services can be also required. For those who are in need of adequate clothing, the Hellenic RC and other stakeholders are considering provision of necessary and essential items. The Government of Greece and the UNHCR are maintaining conversation for a fast implementation of the measures agreed by the EU Commission for Greece to host a great number (tentatively up to 66,000) of asylum seekers while waiting for the execution of the European Relocation Plan. The relocation plan is to be executed by the host countries within two years. There is no concrete action plan, figures or commitment yet, however, this issue shall be taken into consideration for the implementation of further required activities. This will likely lead to a higher demand to the Hellenic RC to provide services in different settings for long-stay population. Selection of beneficiaries The main beneficiaries of this operation are migrants arriving in Greece, irrespective of their legal status and their routes of arrival. The beneficiaries will be assisted in the following areas:  Entry points (islands of Lesvos, Samos, Chios and Kos). Special attention shall be paid to alternative routes taking into account the approaching winter  Transit points (Athens) / based on monitoring the needs of the increasing number of people staying and capacities of the local authorities to tackle the situation.  Exit point(s) (currently focused in Idomeni close to the Former Yugoslav Republic of Macedonia border). Special attention shall be also paid to alternative crossing points in the north. Within the framework of this operation, the following target groups will be prioritized to receive assistance.  People arriving by boat or rescued from the sea in need of urgent assistance (food, water, RFL, information, etc.) and medical care;  People with special needs (unaccompanied minors, people living with disabilities, pregnant women, people with chronic diseases etc.)  Women and children. Risk assessment o The political and economic situation in Greece has become more fragile since the resignation of the Greek Prime Minister and the daily dependence on the financial support of the European Union and the European Central Bank. Uncertain economic trends had an impact on the DREF-supported operation in terms of slowing down the finance and procurement processes, but the operation was finally completed as planned. However, one has to be aware of the complicated situation and the problems affecting the host communities and the local citizens themselves. o As a result of the recently held Greek elections as of 20 September 2015, new points of reference in some key sectors of implementation need to be identified. o Due to the current status of affairs of the Hellenic RC, their significant financial challenges, and the possibility of restrictive interventions by the Greek tax and fiscal authorities, the risk associated with managing the whole of the operation directly by the Hellenic RC is considered as significant.

11 Source: European Commission - http://ec.europa.eu/dgs/home-affairs/what-is-new/news/news/2015/20150923_1_en.htm P a g e | 10 o The upcoming National Society elections might have an impact on the organizational structure, including the senior management and key decision makers for the response operation. o The overall situation can dramatically change also depending on the migration trends/ arrivals to Greece, and because the operation is spread over several places, the priorities might also change according the arrivals of migrants. o During the field visits it has been observed stigma against the migrants and the people who are helping them. This influences the safety and security to be observed for the staff and volunteers. The same attitudes might also tense situations at the places where migrants are waiting for the registration process and feel stress for the long waiting time. o Early warning for the upcoming change of season needs to be considered already in planning phase. o Long-term efforts are needed for the successful implementation of the activities, and good communication channels are required with other stakeholders working in the field in order to avoid a duplication of efforts. o The next European Commission response strategy to this population movement crisis will have an impact on the role of potential host countries for resettlement and assistance and, within the auxiliary role to the public authorities, to the Red Cross National Societies, including the Hellenic RC. o Coordination and information sharing is still a challenge among the stakeholders involved. Coordination mechanisms should be harmonized between the respective stakeholders providing services to migrants. These mechanisms tend to be different from place to place. Also, different rules and regulations are in place, which may also lead to simultaneous, overlapping activities and actions. o Financial crisis combined with migrants crowding the sidewalks of island resort towns, cities and border areas with no sanitary conditions and waste management efforts exacerbates xenophobia and discrimination against migrants. While many local people in Greece and other countries along the migratory route have rallied to help the migrants, negative attitudes, discrimination and violence against migrants are on the increase. Even before the 2015 surge, 84 per cent of adults in Greece wanted decreased immigration – the highest proportion in the world – m according to 2012 and 2014 Gallup interviews. There is a urgent need to address stigma and discrimination against the migrants and the people who are helping them and enhance acceptance, understanding, support to and social inclusion of migrants in transit and migrants staying longer in transit countries. B. Operational strategy and plan Overall objective Through the Revised Emergency Appeal, the needs of 200,000 migrants in move or in longer stays in Athens’ centres are met through the provision of basic food and non-food items, first aid, basic health care, psychosocial support, water, sanitation and health promotion as well as tracing services and facilitating two-way communication efforts. Mobilization of resources might be considered based on the evolving situation. Proposed strategy The Hellenic RC is actively present on the mainland (mostly Athens but also Lavrio, Patra and Volos) and the bigger islands of Kos, Samos, Lesvos, Chios, Idomeni. Through its HQ, regional and local branches as well as its sector- based divisions (Nursing, Social Welfare, Samaritans, Tracing), the branches and divisions will enable the NS to function in the different areas of emergency response. Continuous re-assessments and monitoring of the situation will be taking place to best adjust the operational capacities and resources to meet the needs of the affected people. At the same time, a contingency planning is in place to upscale the operational activities in view of the upcoming changing weather conditions, as well as the potential changes in the duration and location of people staying in the territory of Greece. Under the Revised Emergency Appeal operation, the National Society will focus on the following immediate actions:

1. Food security and non-food items for relief distribution Based on the IFRC and Hellenic RC re-assessments of the needs after the first distributions and also taking into consideration factors such as the length of stay of the people on the move, the evolution of the climate conditions and the relief assistance to be provided by the Red Cross of the Former Yugoslav Republic of Macedonia (only 1 km far from the last distribution point in Greece, Idomeni), the strategy for distribution and the content of the food and non- food parcels have been adjusted. o Distribution of 200,000 food-to-go parcels. Parcels will be distributed to individuals not as family parcels to facilitate portability. Based on the current needs assessments, these distributions are planned to be conducted at the entry points in the islands at the moment the people is heading to get the ferries to Athens (duration between 9-14 hours).The food-to-go parcels contain nutritional elements for up to two days. There are additional HRC P a g e | 11

distribution points at the border with the Former Yugoslav Republic of Macedonia (generally up to 36 hours of travel by sea and road) and in Athens at the collective centres through hot meals and complementary food items from external donations. These criteria might need to change according to evolving needs and feedback from beneficiaries. The contents of the food-to-go parcel are as follows. Item Quantity

Canned fish with vegetable oil (150gr) 2 pcs. Roasted unsalted peanuts (100gr) 2 pcs. Dried mixed fruit (raisins, figs, dates, prunes) 200gr 2 pcs. Whole grain biscuits (100 gr) 2 pcs. o Distribution of hot meals via up to five mobile kitchens to migrants in the entry points (islands and in Idomeni (exit point towards the Former Yugoslav Republic of Macedonia). Based on the evolving situation, re-positioning of the mobile kitchens might be considered (i.e. to the north-east border with Turkey or in Athens as needed). o Provision of 400,000 bottled water (0.5 l) at the entry points and at the exit point (Idomeni) towards the Former Yugoslav Republic of Macedonia. Since many other organizations and volunteer associations are currently providing bottled water regularly, the water will be available for the hot-meals and in case of need to complement other organisations to cover peak demands o Provision of winterization items: 100,000 blankets (high thermal insulation), 5,000 mats, 50,000 clothes (socks), 100,000 backpacks for migrants at the registration / reception premises and at the border.

2. Cash distribution A cash transfer pilot project within this operation will target a limited number of migrants who are not in position to access some of the most needed items. A maximum of 3,000 unconditional cash for the value of EUR 20 will be provided on a one time basis for the most vulnerable groups who have specific needs that cannot be covered by the planned food or NFI distributions and additional services (special medicines, milk or specific baby food and clothes, etc.). The unconditional cash will enable the affected beneficiaries to complement the support already provided by the Hellenic RC and other stakeholders with other necessary goods, means and services. Due to the specific financial situation of the country, an assessment focusing on this sector will be firstly conducted in order to find the most proper modality for cash distribution the delivery mechanism, and the design of the pilot project. The project should specifically take into consideration the moving nature of the migrants, the needs and the risk for vulnerable beneficiaries (unaccompanied children and women) to design an appropriate cash response. The EUR 20 is based on a calculation to provide complementary support for the beneficiaries in the areas of food, clothing, medicines, etc. Based on this pilot project and on the initial feedbacks, the IFRC may scale up its related activities.

3. First aid and Basic Health Care services o Provision of basic health care to the migrants in Samos and Chios islands and on the border with the Former Yugoslav Republic of Macedonia through mobile clinics. For this purpose, two Basic Health Care (BHC) ERU in mobile clinic configuration are deployed for the provision of Basic Health Care in Samos, Chios islands (Spanish Red Cross) and the border with Former Yugoslav Republic of Macedonia (Norwegian /French Red Cross). BHC ERU also ensures proper referral to stable Health Services to those who may need further treatment. ERUs are ready to conduct outreach activities and adapt to any changes in the situation or the migration routes. The ERUs are working in close collaboration with the staff from the Hellenic RC`s Nursing Department, thus ensuring the continuity of health activities after the deployment of such global response tools. o Screening for non-communicable diseases and vaccination coverage at the sites providing basic health care o Antenatal care and nutritional status check-up will be also provided to pregnant women and children under five years old o First aid services for migrants provided by volunteers in at the sites of intervention o Provision of first aid kits and medical supplies or the provision of primary health care o Health promotion and awareness activities to be developed in the waiting areas o Psychosocial first aid/PSS activities will be provided to migrants with special focus on children through organizing recreational activities in Kos, Lesvos, Samos, Chios, Athens and the border with Former Yugoslav Republic of Macedonia P a g e | 12 o Provision of PSS materials to each of the sites conducting PSS activities o Members of the Samaritans (search and rescue) division will be displaced to the operational spots on the Islands of Kos and Lesvos to contribute in the distribution of food and NFI and will also be on stand-by in case any rescue and FA action is required. Samaritans are already providing additional support as per request by the coast guards in Lesvos. o Additionally, a contingency plan will be established for potential escalation of search and rescue needs. The Hellenic RC branches in Rhodes / and Orestiada will be the two focus to be prepared.

4. Water, sanitation and hygiene promotion (WASH) Hellenic RC will distribute a total of 200,000 hygiene kits: 190,000 hygiene kits to adults and 10,000 baby kits to families travelling with infants at the entry points (islands) and in Athens (based on demand). The contents of the hygiene kits will be as follows. Hygiene kits for adults Baby kits Body soap – 100 gr 1 piece Diapers 20 pieces Shampoo – 30 ml 1 piece Moist baby wipes Small pack Toothpaste – 80 ml 1 piece Baby rush cream 1 piece Toothbrush 1 piece Baby food -250 g 6 meals Towels 30x50 cm 1 piece Bandage 10 pcs. Wet tissues 1 packet

In addition to the above contents, razors will be added to the kits for men and sanitary pads for the ones intended to be distributed for women. The Hellenic RC will improve access to sanitation with hygiene kits and hygiene promotion for men, women and children, taking into consideration the size of the family. As there is an escalating demand of hygiene promotion since the beginning of the operation, the Hellenic RC`s staff and volunteers will strengthen the regularity of the hygiene promotion and dissemination activities among the beneficiaries in all the locations in order to address key topics staying healthy, e.g. on hand washing, food safety and the importance of staying rehydrated. These Hygiene Promotion campaigns will also address solid waste management and environmental sanitation. Further, this software component will complement hardware interventions in selected locations and include the monitoring of installed facilities. Hygiene promotion leaflets will be distributed at the entry points, in Athens (as necessary) and in Idomeni (close to the border with the Red Cross of the Former Yugoslav Republic of Macedonia). Telephone hotline number will be included in the brochures in order to provide accessible information to the migrants. Hellenic RC is looking for at least two locations where sanitation facilities (toilets and hand washing places) will be provided for the migrants. Rental agreements will be concluded with local companies regarding the sanitation facilities. The Hellenic RC is continuing the sanitation activities initiated by the British Red Cross through the rental of 15 sanitation and hand washing facilities, situated in the registration area of Kos island where no reception centre is established yet In Samos and Lesvos, coordination in progress with other humanitarian actors to meet the most urgent needs of the migrants as well as to monitor and evaluate the situation in order to avoid duplication of efforts. The purchase and establishment of additional sanitation facilities might be also considered in the upcoming months.

5. Restoring Family Links (RFL) Upon arrival in Greece, migrants are helped to establish contact with their families through the Red Cross via the following services;  Deployment of five mobile Wi-Fi communication sets and seven battery charging units for recharging mobile phones (in the framework of mobile communication points). Trained personnel for restoring family links from the local Red Cross branches are involved in this activity. With the mobile Wi-Fi communication sets and chargers, the migrants will be able to recharge their mobile devices and to use the services of the free Wi- Fi. The Hellenic RC`s tracing division assists migrants to establish contact with their families through the Red Cross trained persons for RFL from the local Red Cross branches and staff. So far, more than 60 tracing requests have been received and hundreds of people being contacted during the last three months. The Hellenic RC is providing free three-minute calls for the newly arrived migrants as part of its RFL services, funded by a joint effort between ICRC and this Emergency Appeal operation. P a g e | 13

The main actions taken by Hellenic RC are the following.  Promotion of the tracing service, as a humanitarian value, that must be assured towards the migrants and the families who are still waiting for news, and the authorities in charge should be aware of this basic need;  RFL weekly phone and Tracing services offered to unaccompanied minors awaiting placements in open shelters within places of detention (mainly Attica but also in Crete /August 2015),  Information about the RFL service and provide the printing flyers and promotional items at all locations by staff and volunteers to direct the potential RFL beneficiaries and offer them the full set of traditional Tracing services, including support and assistance for families’ members looking for presumed dead relatives,  Ensuring communication and transmission of relevant data received at NS level for disappeared persons with forensic services all over the country in order to facilitate identification processes and subsequent legal work (up to the delivery of death certificates),  Assessment based on age and family reunification needs (before a family group may be displaced);  Dissemination of Red Cross Red Crescent values and principles towards the authorities and humanitarian others stakeholders which are engaged in rescue procedures in the harbours;  Transport can be arranged from Metadrasis in collaboration with the RC volunteers for the most vulnerable family members accommodated in different collective shelters. All the RFL actions are coordinated with ICRC Paris Office. The ICRC is supporting the Hellenic RC`s Tracing Department to carry out their action to restore the family links of the migrants since the establishment of its RFL Antenna in Greece in September 2013 which initial objectives have been fulfilled and completed in June 2015, allowing its closing. During that period, the ICRC has been providing support to the Hellenic RC to clean the RFL backlog related to migration since 2010, as well as the treatment of new RFL cases according to international standards and through the equipment of new tools/technologies as well as through the establishment of exhaustive RFL guidelines and tracing procedures. RFL Volunteers have been also trained in most geographical locations in the country and deployed dozen times for emergency operations/landings since 2014 Since the closing of its antenna, the ICRC keeps providing support to the Tracing Department through linking local Hellenic RC branches to strengthen and harmonize the RFL response, including its forensic aspects, and by allowing deployment of RFL trained unit locally whenever significant needs arise However, due to the current peak of the flow of migrants, in early September, the ICRC sent a delegate to assess the current situation to redefine and intensifies its support to the RFL service of the NS since the existing set up is unable to cope with such intensity with the best standards and simultaneously to adapt the existing service of the new assessed patterns (fast transit through the country, etc.) with its limited staff structure.

6. Beneficiary communication and engagement with migrants and host communities?? The Red Cross experience in community engagement strongly demonstrates that listening to people’s voices and better understanding of their needs and aspirations is crucial to reduce their vulnerability and truly put communities at the core of the Movement humanitarian assistance and be accountable to them. The strategy and approach aims at ensuring that the needs, complaints, suggestions and concerns of migrants and host communities are timely and regularly listened to and acted on. Red Cross activities will ensure that the concerns of all migrants are regularly collected and inform and improve the way people are received, protected and looked after now and in the long term. Communications will be two-way; our experience suggests that fulfilling the needs of people on the move imply also listening to their voices and understanding better what their needs and desires are as well to the host communities. The Hellenic RC – throughout the whole operation – will implement of the following activities: o Expand the services of the national hotline operated by the Hellenic RC and supported by the Greek authorities to address increasing inquires, information needs. Multi-lingual staff are handling the migrants` calls to facilitate communication. If needed, this service may be expanded to a non-stop operation, 24/7. There is an average number of 25 calls per day according to Hellenic RC data. The calls have been received mainly in Arabic, Kurdish, Pashto and Farsi languages. o Gather, through Red Cross first line responders and volunteers critical feedback and information (including through existing online scanning and mining reports from partner organizations, hotline (Greece) as well as our Phone-based surveys where possible) about what people are asking about: main questions, concerns, misunderstandings people express online (and face-to-face to volunteers, at distribution, health, RFL points). This will ensure that the services and information provided by Hellenic RC are appropriate to the needs of those assisted. Establishment of information boards and kiosks at the reception and transit centres, providing essential information both to those arriving in the country and the volunteers working with them. The information will be provided in multiple languages to address most of the nationalities. P a g e | 14 o Expand access to charging and Wi-Fi stations to help people charge phones, connect with family and friends and access information. o Awareness-raising and two-way communication with host communities to promote tolerance/non-discrimination and the acceptance and participation of migrants (in transit or staying longer in the country) in the local communities Operational support services Human resources The operation is expected to involve some 800 Red Cross volunteers and 30 staff from the headquarters, the existing branches and new locally recruited and trained volunteers since not all the operational Islands had former presence of the Hellenic RC or up-to-scale volunteering members Mobilisation of nurses from Athens, Samaritans from Rhodes or RFL specialists to the different operational points is already happening. Depending on how the situation evolves, more local branches can be involved and more teams could be sent in to support. This Emergency Appeal is meant to cover the travel and accommodation costs related to the staff and volunteers. A cost-efficiency balance will be considered for the provision of new recruited local volunteers for certain activities. Fast-track trainings about the Red Cross essentials will be conducted where new recruitment is required. A common approach for the volunteer management will be established for the period of this operation with a short-time support from an IFRC Volunteer manager. For the cash pilot project, a specialist will, in the coming weeks, do the feasibility study and design the plan to follow. The IFRC Secretariat will provide support through its Regional Disaster Management Unit and other specialized staff such as Organizational development, finance or PMER. The Emergency Appeal will be supporting the Hellenic RC`s departments in charge of the humanitarian response, and the following staff will be funded and contracted locally in Greece: the appeal coordinator, logistics coordinator, logistics manager and one procurement officer, key warehouse staff in the different operational spots, 2 program coordinators, one communications officer and a reporting person. It will also partially support staff for finance and administration. Since the beginning of the crisis, the IFRC Secretariat has provided support through its Regional Office for Europe with the main focus on coordination and technical support through the deployment of different technical specialists focusing on DM, Communication, PMER, administration and finance. A Child Protection expert is expected to be deployed within the coming weeks to carry out an assessment and provide recommendations and actions to be taken to ensure child protection minimum standards as the response continues. The IFRC Regional Office for Europe has provided additional human resource support from the outset, with the involvement of global and regional surge capacities such as the SIMS, FACT, ERU or RDRTs tools. In order for the intervention to meet its objectives, a full operational IFRC Secretariat team will be established. Movement component Title Duration IFRC Secretariat . Head of Office . 6 months . Relief delegate . 6 months . Logistics delegate (focus on procurement . 6 months

and supply chain) . On site Field Coordinators to Kos, Samos, . 2 months with possible Chios, Lesvos and Idomeni extension . Communications delegate . 2 months . Health delegate . 4 months

Logistics and supply chain The Supply Chain Management Plan is designed to support and facilitate the delivery of the overall Emergency Plan of Action. Under the responsibility of the Hellenic RC`s Emergency Response Supply Chain Coordination Group, it is supported on two fronts by the IFRC: a) the procurement and supply of goods will be coordinated by IFRC Global Logistics Service (GLS); b) the onsite logistics activities will be supported by some logistics specialists deployed to Greece (so far a FACT logistician and two ERU staff). Because most of the relief items to be distributed are available in the local markets or in neighbouring countries, the sourcing strategy is prioritizing regional procurement versus in-kind donations mobilized from distant countries. In case of a sudden scale up of the operation it would be revisited, but for the time being in-kind donations are discouraged. P a g e | 15

All relief items and equipment will be consigned to the Hellenic RC, and by default will be delivered to the Hellenic RC`s Hub in Athens (Kamatero warehouse). Logistics capacity enhancement In addition to the support in logistics operations, the logistics experts deployed to Greece are supporting the strengthening of the Hellenic RC capacity. In the short term it will positively impact in the effective and efficient management of the supply chain; in the long term it will allow the National Society to better respond to any disaster or humanitarian crisis. A review of all infrastructure, human resources and transportation arrangements has been completed in each branch for the Hellenic RC responding to this operation. As a result some modifications are being implemented to ensure enough logistics capacity.  Processes: actions have been taken to enhance the existing inventory control processes in the Kamatero Logistics Hub; and they are now being rolled out downstream (to the other warehouse locations in the branches). Some changes will be introduced by the Hellenic RC Fleet Management Department to cover the higher demand to transport staff with the existing number of vehicles.  Training in supply chain and warehouse operations is being offered to different levels of the Hellenic RC staff.  Equipment: getting the truck fleet in peak performance to efficiently support the transport of goods and equipment. National Society capacity building Since the National Society does not have a specific unit or dedicated staff in charge of crisis management, the organizational chart within the Hellenic RC to support the current operation is still being formulated to best serve the efficiency of the operation. The definition and clarification of roles is one of the critical demands from the Hellenic Red Cross staff. The overall emergency response capacity of the Hellenic RC will be strengthened through the definition of the current structure and roles of the staff involved in this EA; setting up specific SOPs for administration and PMER as well as programmatic structures based on existing Hellenic RC skills and experience. Targeted activities integrated into the Emergency Appeal including the creation of an Emergency Response Supply Chain Coordination Group (ERSCCG) at HQ level responsible to support the humanitarian operations. Moreover, to increase performance, visibility and accountability, the Emergency Appeal will include trainings for selected staff and existing and new volunteers in the following areas of interventions:  RFL  Health  PSS refresher  Communications  Beneficiary communications  Warehouse management  Logistics and attendance to an Logs ERU training of two of the ERSCCG staff members  Hygiene promotion  Relief distribution protocols. In order to implement the Emergency Appeal, is it necessary to expand the volunteer network on the islands. In some areas the current volunteer groups should be reinforced and other areas new volunteer groups should be formed to ensure geographical and up-to-scale coverage. Conducting distributions in emergency situations with daily changes in numbers and location of refugees is a new scenario for the Hellenic RC. In emergency situations it is important to have the capacities to prepare distribution site plans based on the situation on the ground, set up secure perimeters of distribution, have clear and targeted beneficiary communication and a strong organisation of volunteers. Through the day-to-day activities and the presence for the first months of the Field Coordinators (Experienced ERU Relief trained personnel), the capacity of planning and running relief distributions in this complex context will be strengthen. Training of new volunteers should be done in a brief manner with focus on introduction to the Red Cross movement and the main principle of conducting safe distributions, the basics of RFL to be able to identify and report potential cases among other essentials topics. A common curricula and SOP for volunteer management within the framework of this EA will be in place across the 3 divisions. In the islands there is a need to enhance or even to establish a working space and meeting point for the Red Cross personnel and volunteers. These branches require being resourced to get a minimum of capacity to perform the P a g e | 16 planned activities with quality and indeed to report and communicate properly with the other branches and the National Society HQ in Athens. This includes RC uniforms, RC visibility items, warehousing, basic IT equipment, stationary, transportation means and access to flexible emergency funds on site a part from specialised equipment for contingency of specific actions such as rescue interventions in Rhodes and Andreanopolis (close to Orestiada) The existing truck fleet the Hellenic RC has in Athens will also be revised and repaired to meet the requirements of the running operation. Information technologies (IT) The implementation of the EA will be increasing the demand of Hellenic RC`s IT Division. The limitations of the existing equipment and resources at the HQ and the need to establish new operational locations are considered under this EA. The costs of the specific or additional telecommunications requirements to implement this EA (new phones, SIM cards, portable Wi-Fi etc.) are included in the operational support budget. Additional needs such as new laptops will be purchased to support the IT capacities of the National Society on the bigger islands where the operations will be conducted. Communications All communication activities directly support the Emergency Appeal, and aim to raise awareness and sensitize the public, media and donors on the emergency situation, humanitarian needs and Red Cross/Red Crescent response. These communications activities have been discussed and agreed with the National Society counterparts based on jointly identified publicity needs. These activities will answer to these objectives: o To position the Hellenic RC as a key humanitarian actor in the migration crisis in Greece. o To provide real-time information/data about the changing situation in Greece and to disseminate the work of the Hellenic RC and EA operations. o To strengthen the communications capacity and to support communication actions of the Hellenic RC during and after EA. o To support reputational management for the Hellenic RC, which ensures integrity for the reputation of the Movement overall All activities carried out by Hellenic RC in response to the population movement emergency will be illustrated through a variety of communication channels, including news stories, audio visual products (photographs, videos, B-roll footage, etc.), press releases, etc. The Hellenic RC communication team will provide the material that will be shared with all National Societies for use in resource mobilization and awareness raising efforts in their domestic markets. In addition, materials will be published on both IFRC and National Society online platforms in order to further illustrate the work of the National Society. A common communication plan will be developed to ensure effective communication both through the media and with the general public. The joint communication team (Hellenic RC/IFRC will manage media requests related to this operation, as well as actively pitch stories to the media, focusing on the action of Hellenic RC, and the challenges and experiences faced by migrants and other people moving to and through Greece. The Hellenic RC communication team will carry out monitoring on a weekly basis of the overall media reporting of emergency, as well as any mentions of Red Cross activities. They will be responsible for the updated Fact and Figures and Key Messages with the support of The IFRC teams in Geneva and Budapest. Currently, there is misperception that the Red Cross is not very active in supporting humanitarian needs in Greece. Hellenic RC and IFRC will also work with the local, national and international media to tackle misinformation and misconceptions and create a better-informed public opinion, avoiding, mediating and defusing tensions and conflicts. In September 2015, the global IFRC campaign on raising awareness on migration issues was launched, calling people, partners and decision-makers to stand in solidarity with vulnerable migrants by signing a call for their protection, and to guarantee their safety and dignity, without discrimination, at every stage of their journey. A fundraising campaign will be also launched with posters, promotional movie, etc. To be proactive with media and to provide content generation from the field, the human resource capacities of the communication department of the National Society will be enhanced with the support of its fundraising department. Upon demand and necessity, additional surge capacity can be deployed for further trainings by the IFRC. Planning, monitoring, evaluation, & reporting (PMER) The existing monitoring and evaluation system of the National Society will be strengthened through the presence of a PMER delegate for a period of time to train the staff of the Hellenic RC (reporting formats, communication lines, monitoring visits etc.). Monitoring visits will be performed by the IFRC Regional Office for Europe`s PMER and other operational units. P a g e | 17

Regular monitoring will reveal from time to time if any revision of the operational timeframe and coverage is needed. Monitoring tools specific to this operation will be developed by the zonal PMER team. The developed monitoring tools will capture quantitative data and qualitative data for review and sharing with the operation team members. A mid-term and a final evaluation will be conducted with technical support from the IFRC Secretariat and the involvement of the National Society’s staff and volunteers, with special emphasis on the personnel in the branches to allow the building-up of this capacity as widely as possible. The DM Team and other support staff from IFRC Secretariat`s Regional Office for Europe will conduct at least two country visits during the operation to deliver the needed professional assistance. The final evaluation will include the perception of the beneficiaries and the local Greek authorities regarding the efficiency of the activities, which need to be executed in accordance with the standards and policies of the IFRC, the Hellenic RC and the minimal standards of the SPHERE Project. A lessons learned workshop is planned to be organized at the end of the operation`s implementation, through which National Society will assess its capacities and identify opportunities for improvement in providing valuable services to the affected people. Administration and Finance Due to the current status of affairs of the Hellenic RC, their challenging financial situation, and the possibility of restrictive interventions by the Greek tax and finance authorities, the risk associated with managing the whole of the operation directly by the Hellenic RC is considered as significant. In order to ensure a speedy implementation in these difficult times, the following financial management methods will be put in place: (i) Certain expenses, which are incurred in the National Society directly, will still need to be transferred to the Hellenic RC in reasonably spread tranches, with a limited level of risk associated. Those expenses will be accounted for by the branches and divisions under the guidance of the Hellenic RC`s headquarters in accordance with the already existing internal financial management and administration systems of the NS that assures the accountability of the whole NS. (ii) The management of the Emergency Appeal will be supported by the IFRC Secretariat in terms of transparency and fair administration. Regular visits of the finance unit in the IFRC Regional Office will take place to follow up and provide support during the periods for revision of the actual Plan of Action. Quality programming So as to ensure the quality of the operation, the Information Management system of the National Society will be improved in the framework of the revised Emergency Appeal. It is also essential to harmonize the RCRC Movement responses throughout Europe regarding the current migration situation.

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Contact information For further information specifically related to this operation please contact: In the Hellenic Red Cross  Angelica Fanaki, Responsible Officer for International Relations Phone: +302103609825, +302103621681; email: [email protected] [email protected] In the IFRC Regional Office for Europe  Seija Tyrninoksa, Head of Country Cluster; phone: +36 1 888 4500, email: [email protected]  Ruben Romero, Disaster and Crisis Response Delegate phone: +36 1 888 4500; email: [email protected] In IFRC Geneva  Cristina Estrada, Operations Support; phone: +41 22 7304260; email: [email protected] For Resource Mobilization and Pledges:  IFRC Regional Office for Europe: Sophia Keri, Grant Administration Officer, phone: +36 1 888 4504; email: [email protected] For Performance and Accountability (planning, monitoring, evaluation and reporting enquiries)  IFRC Regional Office for Europe: Imre Nagy, Planning and Reporting Manager phone: +36 1 888 4526, email: [email protected]

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C. DETAILED OPERATIONAL PLAN Quality programming / Areas common to all sectors Outcome 1: The quality of this operation and future operations is improved. Output 1.1 The Hellenic RC will be monitoring and deploying the team, based on the situation. Output 1.2. Capacities and skills for PMER within the Hellenic RC staff are increased Output 1.3: A lessons learned (LL) workshop is organized at the end of the operation. Activities planned Month 1 2 3 4 5 6 7 Ongoing assessments and monitoring. On-the-job-training on PMER on national and key branch level Mobilization of volunteers for the implementation of activities Monitoring visits by Hellenic Red Cross and IFRC Mid-term evaluation Conducting a Lessons Learned workshop and final evaluation on national level

Food security and non-food items for relief distribution Outcome 1: The basic nutrition needs of the migrants in transit through the territory of Greece are met Output 1.1 Hellenic Red Cross is prepared to offer hot meal rations daily for migrants Activities planned Month 1 2 3 4 5 6 7 Acquire and equip up to five mobile kitchens. Acquire, transport and distribute hot meals to the migrants upon arrival Monitor and evaluate the food activities and provide reporting on food distributions Outcome 2: Non-food assistance is provided to migrants in transit through territory of Greece Output 2.1 Migrants receive essential non-food items for winterization from the Hellenic Red Cross Activities planned Month 1 2 3 4 5 6 7 Procurement and transportation of the non-food items Distribution of essential non-food items for winterization Output 2.2. Migrants receive food-to-go kits from the Hellenic Red Cross Activities planned Month 1 2 3 4 5 6 7 Procurement and transportation of the food items Distribution of essential food items P a g e | 20

Output 2.3. Bottled water is distributed to migrants Activities planned Month 1 2 3 4 5 6 7 Procurement & transport of bottled water Distribution of bottled water

Health & care Outcome 1 The beneficiaries are provided with psychosocial support services (PSS). Output 1.1 Psychosocial support is provided to people in need, particularly for children. Activities planned Month 1 2 3 4 5 6 7 Hellenic Red Cross volunteers receive additional training on psychosocial support and are supported in their daily activities during the whole operation Psychosocial support activities are conducted during the whole operation Psychosocial material to support activities are purchased Child friendly spaces are established Psychosocial support to Hellenic Red Cross staff and volunteers working on the response is provided on demand during the whole operation Outcome 2 Beneficiaries have access to first aid, basic health care, medical screening and referral services. Output 2.1 First aid is provided to migrants by volunteers Activities planned Month 1 2 3 4 5 6 7 Hellenic Red Cross`s first aid teams are mobilized during the whole operation Identification of people at risk or severely affected individuals whole operation FA activities are conducted First aid bags are procured A contingency plan is developed for rescue activities in Rhodes, Adrianopolis and Lesvos Rescue material is procured Output 2.2 Basic Health care is provided to the migrants by medical teams Activities planned 1 2 3 4 5 6 7 Mobile clinics are mobilized to identified sites (Samos, Chios and border with the Former Yugoslav Republic of Macedonia) Provision of medical screening, basic healthcare through P a g e | 21 outpatients consultations and first aid. Implement screening in registration points/ to identify people on medication for non-communicable diseases (diabetes, cardiovascular diseases, chronic respiratory diseases). Antenatal care and nutritional status check-up provided to pregnant women Refer as required patients with NCD for management of complications Medical kits for provision of services are procured Health information system tools are introduced in the primary health care services

Water, sanitation and hygiene promotion Outcome 1:The risk of sanitation-related diseases has been reduced through the provision of WASH services at the arrival spots. Output 1.1 Improve sanitation conditions on at least two islands Output 1.2 Good hygiene practices are promoted among migrants. Output 1.3. Hygiene kits are distributed to migrants Activities planned Month 1 2 3 4 5 6 7 Provision of sanitation and hand washing facilities through commercial (rented) services on up to 3 islands (ports in Kos, Chios, Lesvos) Monitor use & maintenance of rented facilities Development & printing of HP IEC material (pamphlets, poster, sticker): HW, waste, use of toilet Mobilization of migrants to support proper use of chemical toilets and provision of garbage bags Distribution of HP IEC through HP sessions on 4 islands and Idomeni Volunteer orientation in latrines use monitoring, garbage collection & hand washing Procurement and transportation of hygiene kits for men, women, children and babies Distribution of hygiene kits for men, women, children and babies

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Restoring family links Outcome 1: Family links are restored wherever people are separated from, or stay without news of, their families. Output 1.1. Family tracing services are provided to the migrants Activities planned Month 1 2 3 4 5 6 7 Identification of families in need of RFL . Providing free telephone calls for new arrivals Training for staff and volunteers

Logistics and supply chain Outcome 1: The functionality of the distribution process and the logistic capacity is guaranteed. Output 1.1 Sufficient warehousing and transportation capacity is available and logistics-related facilities are operational in the locations for distributions Activities planned Month 1 2 3 4 5 6 7 Logistics assessment and plan of action to execute is developed Warehousing capacity and transportation services required to implement the EA are set up Output 1.2 Emergency Response Supply Chain Coordination Group is set up Activities planned Month 1 2 3 4 5 6 7 Identification of Hellenic Red Cross staff and creation of the ERSCCG

National Society capacity building

Outcome 1:. The Hellenic Red Cross has improved capacities to respond during emergencies and crisis Output 1.1 Hellenic Red Cross has more active and skilled volunteers for emergency response Output 1.2 Volunteers and staff of the Hellenic Red Cross get trained in other essential matters for emergency response Output 1.3 Hellenic RC Headquarters and operational branches get the necessary equipment to conduct emergency response Activities planned Month 1 2 3 4 5 6 7 Recruit and train volunteers Equip the branches with essential resources to respond Development of SOPs Fast track training is provided to new volunteers of the Hellenic RC in first aid Fast track training is provided to new volunteers of the Hellenic RC in basic health care Fast track training is provided to new volunteers of the P a g e | 23

Hellenic RC in hygiene promotion Fast track training is provided to new volunteers of the Hellenic RC in RFL Fast track training is provided to new volunteers of the Hellenic RC in Red Cross Red Crescent Movement essentials Fast track training is provided to new volunteers of the Hellenic RC in relief distributions Fast track training is provided to new volunteers of the Hellenic RC in PSS Fast track training is provided to Hellenic Red Cross staff and volunteers in supply chain and warehouse operations Two members of the ERSCCG attend an ERU Logistics training Members of the ERSCCG and staff/volunteers in logistics- related activities get trained in warehousing management The necessary equipment is identified and provided to the Hellenic Red Cross HQ and branches such as visibility materials, working space, IT telecom, etc.

Beneficiary communication and engagement with migrants and host communities Outcome 1: Migrants access timely, accurate and trusted information that contributes to reducing their vulnerability and to engage in two-way communication with the Red Cross and with host communities to foster their social inclusion. Output 1.1 Migrants take informed decisions about their safety, health and well-being Activities planned Month 1 2 3 4 5 6 7 Assessment and surveys with migrants Information dissemination (orientation services, maps, billboards, kiosks) Two-way communication (FAQ material online and offline, hotline, feedback mechanisms) Output 1.2 Negative attitudes against refugees and migrants are reduced and host communities facilitate their social inclusion: Activities planned Month 1 2 3 4 5 6 7 Assessments and surveys in host communities Establish dialogue platforms (call-in radio programmes and on-line interactive spaces) Targeted support to information and communication initiatives run by migrants and/or in support of migrant initiatives.

EMERGENCY APPEAL 26/10/2015 MDRGR001 Greece: Population Movement Food security and NFI Water, sanitation and Logistics and supply Beneficiary Quality programming Health & care Restoring family links Capacity building Bilateral Response Appeal Budget CHF Budget Group for relief hygiene promotion chain communication

500 Shelter - Relief 0 501 Shelter - Transitional 0 502 Construction - Housing 0 503 Construction - Facilities 6,300 6,300 505 Construction - Materials 0 510 Clothing & Textiles 10,000 2,481,500 2,491,500 520 Food 2,468,000 2,468,000 523 Seeds & Plants 0 530 Water, Sanitation & Hygiene 213,160 1,446,422 1,659,582 540 Medical & First Aid 109,120 109,120 550 Teaching Materials 30,000 30,000 560 Utensils & Tools 225,000 225,000 570 Other Supplies & Services 121,300 18,000 139,300 571 Emergency Response Units 1,591,190 1,591,190 578 Cash Disbursements 69,000 69,000 Total RELIEF ITEMS, CONSTRUCTION AND SUPPLIES 79,000 5,508,960 163,420 1,446,422 0 0 0 0 1,591,190 8,788,992

580 Land & Buildings 0 581 Vehicles 0 582 Computer & Telecom Equipment 15,900 7,500 2,000 2,000 27,400 584 Office/Household Furniture & Equipment 0 587 Medical Equipment 0 589 Other Machinery & Equipment 0 Total LAND, VEHICLES AND EQUIPMENT 15,900 0 0 0 7,500 0 2,000 2,000 0 27,400

590 Storage, Warehousing 6,000 172,300 178,300 592 Distribution & Monitoring 0 5,544 966,000 971,544 593 Transport & Vehicle Costs 89,000 14,000 40,000 143,000 594 Logistics Services 200,000 0 200,000 Total LOGISTICS, TRANSPORT AND STORAGE 295,000 0 14,000 5,544 0 1,178,300 0 0 0 1,492,844

600 International Staff 290,000 30,000 320,000 661 National Staff 10,800 10,800 662 National Society Staff 336,030 255,900 9,600 601,530 667 Volunteers 304,000 10,000 314,000 Total PERSONNEL 940,830 0 40,000 0 255,900 0 0 9,600 0 1,246,330

670 Consultants 10,000 10,000 750 Professional Fees 76,000 76,000 Total CONSULTANTS & PROFESSIONAL FEES 86,000 0 0 0 0 0 0 0 0 86,000

680 Workshops & Training 66,600 3,000 0 0 0 8,000 0 77,600 Total WORKSHOP & TRAINING 66,600 0 3,000 0 0 0 8,000 0 0 77,600

700 Travel 90,300 90,300 710 Information & Public Relations 20,000 10,000 14,400 50,000 94,400 730 Office Costs 33,000 425 33,425 740 Communications 31,015 1,500 6,150 38,665 760 Financial Charges 4,200 4,200 790 Other General Expenses 10,400 10,400 799 Shared Office and Services Costs 0 Total GENERAL EXPENDITURES 188,915 0 1,500 10,000 20,975 0 0 50,000 0 271,390 EMERGENCY APPEAL 26/10/2015 MDRGR001 Greece: Population Movement Food security and NFI Water, sanitation and Logistics and supply Beneficiary Quality programming Health & care Restoring family links Capacity building Bilateral Response Appeal Budget CHF Budget Group for relief hygiene promotion chain communication

830 Partner National Societies 0 831 Other Partners (NGOs, UN, other) 0 Total TRANSFER TO PARTNERS 0 0 0 0 0 0 0 0 0 0

599 Programme and Supplementary Services Recovery 108,696 358,082 14,425 95,028 18,484 76,590 650 4,004 675,959 Total INDIRECT COSTS 108,696 358,082 14,425 95,028 18,484 76,590 650 4,004 0 675,959

597/8 Pledge Earmarking & Reporting Fees 4,200 4,200 Total PLEDGE SPECIFIC COSTS 4,200 0 0 0 0 0 0 0 0 4,200

TOTAL BUDGET 1,785,141 5,867,042 236,345 1,556,994 302,859 1,254,890 10,650 65,604 1,591,190 12,670,715

Available Resources Multilateral Contributions 0 Bilateral Contributions 0 TOTAL AVAILABLE RESOURCES 0 0 0 0 0 0 0 0 0 0

NET EMERGENCY APPEAL NEEDS 1,785,141 5,867,042 236,345 1,556,994 302,859 1,254,890 10,650 65,604 1,591,190 12,670,715