A3 Aegean Service Policies

Aegean Airlines

Index

_ 1...... Automated Pricing Services* 2  1.1. Chargeable seat (RQST) ...... 2

1. Automated Pricing Services*

(*) Services which price is filed in OC fees in ATPCO.

1.1. Chargeable Seat (RQST)

RFIC: A RFISC: 0B5

Service description and purpose

A3 now offers you the possibility to book via your system their chargeable seats on A3 pure and A3*/OA operating flights in economy compartment where seats are marked as chargeable and can be selected from seat map. - Pax will be able to select only Extra Legroom and Upfront seats upon payment. - A3 Gold FFN will be able to select: 1. Standard seats for free in individual PNR. Their companions (only if booked within same PNR) can also select standards seats, but will pay other seats (e.g. legroom & Upfront). 2. In a Group PNR (more than 9 pax), only chargeable seats will be displayed.

Detailed EMD flow

Initial PNR

- ITINERARY element - NAME element - AP element - TKOK element - OSI element with agency information - End of transact and redisplay

Booking a chargeable seat

- Before requesting seat map display the flight itinerary must be priced (in order to ensure that any exception will be triggered upon seat booking)

Last update: 29/01/2018

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- Request seating via the native seat map

>sm2 SM A3 0606/Y/22MARATHLGW /S002/ SM A3 0606 Y 22MAR ATHLGW 320 Y 0 0 0 0 0 1 2 3 345678901245678901234567890 < EE > F VVVVVVVVLL///////////////// F E VVVVVVVVLL///////////////// E D VVVVVVVVLL///////////////// D

C VVVVVVVVLL///////////////// C B VVVVVVVVLL///////////////// B A VVVVVVVVLL///////////////// A < EE > 345678901245678901234567890 0 1 2 3 . AVAILABLE <> WING F GEN FACI K GALLEY E EXIT C COT + OCCUPIED - LAST OFF H HANDICAP Q QUIET G GROUPS P PET / RESTRICTED B BULKHEAD V PREF.SEAT X BLOCKED L LEGROOM U UMNR () SMOKING D DEPORTEE UP UP-DECK Z NO FILM I INFANT R REAR Y CHARGEABLE

- When booking a seat from a seat map, the chargeable seats are shown by the “L” indicator for Extra Legroom and “V” indicator for Upfront on the seat map. Seat must be booked per pax individually, not all pax in one entry.

)>ST/3F --- RLR --- RP/ATHA30613/ATHA30613 CI/GS 23JAN18/0945Z SC65QR 1.CHARGEABLE/SEAT 2 A3 606 Y 22MAR 4 ATHLGW HK1 0840 1030 *1A/E* 3 AP ATH +302106261732 - FARE FILING OFFICE - A 4 TK OK23JAN/ATHA30613 5 /SSR RQST A3 HK1 ATHLGW/03FN, P1/S2 SEE RTSTR 6 SSR OTHS A3 AUTO XX IF ELECTRONIC TKT NR NOT RCVD BY 15MAR18 0840 ATH LT

- The “/” before the SSR element indicates a service is chargeable, and means that pricing is required.

- Check service confirmation and time limit

--- RLR --- RP/ATHA30613/ATHA30613 CI/GS 23JAN18/0947Z SC65QR 1.CHARGEABLE/SEAT 2 A3 606 Y 22MAR 4 ATHLGW HK1 0840 1030 *1A/E* 3 AP ATH +302106261732 - FARE FILING OFFICE - A 4 TK OK23JAN/ATHA30613 5 /SSR RQST A3 HK1 ATHLGW/03FN, P1/S2 SEE RTSTR 6 SSR OTHS A3 AUTO XX IF ELECTRONIC TKT NR NOT RCVD BY 15MAR18 0840 ATH LT 7 OPW-22JAN:1346/1C14/A3 REQUIRES DOCUMENT ON OR BEFORE 23JAN:1346/E5 8 OPC-23JAN:1346/1C16/A3 CANCELLATION DUE TO NO DOCUMENT/E5

Pricing

- Seats can be priced exclusively via automated pricing. A pre-requisite to perform a service pricing request is to have the flight itinerary priced, and the resulting pricing record stored.

- To price the ancillary services and store a pricing record, use the FXG entry.

Last update: 29/01/2018

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FXG PTC ------OC SRV NP PR FLGT DATE (EUR)FARE TAX TOTAL

01 CHARGEABLE/SEAT ADT 0B5 RQST 1 A3606 22MAR EUR16.00 EUR16.00

Issuance

- Add the form of payment

>TMI/FP-CASH TSM 1 TYPE P ATHA30613 CI/23JAN 00 INT I EMD-A CARR A3 1.CHARGEABLE/SEAT RFIC-A/A AIR TRANSPORTATION 1. RFISC-0B5 CHARGEABLE SEAT L 5 OPERATING CC-A3 FEE OWNER-A3 ORIGIN-ATH DEST-LGW SERVICE REMARKS-CHARACTERISTICS: O NON REFUNDABLE

ADD INF/RKS:

FARE F EUR 16.00 EXCH VAL EUR 16.00

TOTAL EUR 16.00 FC ATH A3 LON16.00EUR16.00END FP CASH

- Issue the TKT/EMD

TTP/TTM/RT

--- TST TSM RLR --- RP/ATHA30613/ATHA30613 CI/GS 23JAN18/1055Z SC65QR 1.CHARGEABLE/SEAT 2 A3 606 Y 22MAR 4 ATHLGW HK1 0840 1030 *1A/E* 3 AP ATH +302106261732 - FARE FILING OFFICE - A 4 TK OK23JAN/ATHA30111//ETA3 5 /SSR RQST A3 HK1 ATHLGW/03FN,P1/S2 SEE RTSTR 6 SSR OTHS A3 AUTO XX IF ELECTRONIC TKT NR NOT RCVD BY 15MAR18 0840 ATH LT 7 FA PAX 390-2430009847/ETA3/23JAN18/ATHA30111/00774712/S2 8 FA PAX 390-4557934166/DTA3/EUR16.00/23JAN18/ATHA30111/007747 12/E5 9 FB PAX 0000000000 TTP/TTM/RT OK ETICKET/EMD ADVISE PSGR TO BRING FOID/PICT ID AT APT/S2 10 FB PAX 0000000001 TTP/TTM/RT OK ETICKET/EMD ADVISE PSGR TO BRING FOID/PICT ID AT APT/E5 11 FE PAX VALID ON A3 FLIGHTS ONLY/S2 12 FP CASH 13 FT PAX *F*TOP63/S2 14 FV PAX *F*A3/S2

EMD display (EWD)

EMD-3904557934166 TYPE-A SYS-1A LOC-SC65QR INT-I FCI-0 0 POI-ATH DOI-23JAN18 IOI-00774712 PAX- CHARGEABLE/SEAT ADT RFIC-A AIR TRANSPORTATION REMARKS- CPN-1 RFISC-0B5 A3 ATHLGW S-O DESCRIPTION-CHARGEABLE SEAT NON-REFUNDABLE PRESENT TO- PRESENT AT- ICW-3902430009847E1 (A) SERVICE REMARKS-CHARACTERISTICS: O FARE F EUR 16.00 EXCH VAL EUR 16.00 RFND VAL TAX- TOTAL EUR 16.00 /FC ATH A3 LON16.00EUR16.00END FP CASH FOID- NON-ENDORSABLE

Last update: 29/01/2018

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EMD sales cancellation (void)

If an EMD is reported as a confirmed sale, it cannot be voided. You can void an EMD during the current sales period only (and within the period allowed by your local BSP or ARC).

EMD refund

Service is not refundable. Refund is only allowed in case of an involuntary change. - Involuntary refund allowed only if the seat is not re-protected. - If seat is re-protected, no refund is allowed.

EMD exchange (reissue)

Service is Exchangeable. Change of date and/or flight is possible according to the fare rules of the ticket. The affected EMD document will be automatically disassociated; thus the EMD should be reissued. - In case the new EMD has a higher fare, the price difference should be collected. - In case the new EMD has a lower fare, the price difference is not refundable.

Other specificities

Extra Legroom and Upfront seats will be chargeable and available only for types: 319/230/321. No chargeable seats on AT4/DH4/DH8 fleet. No chargeable seats on PSO routes. free of charge, irrespective of res/dcs window. Gold: Not eligible for free seats Different charges per market: Domestic/ Short International/ Long International Policy applies to all types of PNR/tickets (except for CBBG/EXST and infant seats). For connecting flights we charge per flight segment For connecting flights where business class is not available for one segment (LON-JMK), will get business benefits for all segments, as long as fare basis for domestic is also business class.

Last update: 29/01/2018

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