15-04-2016_FINAL_April-2nd ATMISUEE-2016:TTLayout4/19/201611:44AMPage1 Vol. XXVIIIIssue8; 2 April ddppl.com nd otih i se 2016 issue fortnight A DDPPUBLICATION Pages : 64+28Pages Supplement-Experiential Talk
TravTalkIndia.com ` 50/- 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 2
Legend in Public Service
The third edition of the South India Travel Awards celebrated the accomplishments of the travel and tourism industry of South India at Sheraton Hyderabad Hotel on April 12. The awards commemorated the achievers from different segments of the industry, such as GDS, Hotels and Resorts, Travel Agents, Tour Operators and Technology. Gracing the occasion with their presence were Guests of Honour: Neerabh Kumar Prasad, I.A.S., Principal Secretary (Tourism & Culture), Government of Andhra Pradesh; B. Venkatesham, I.A.S, Secretary Youth Advancement, Tourism & Culture, Government of Telangana; and Dr. Rajendra Prasad Khajuria, I.F.S., Commissioner, Department of Tourism, Government of Andhra Pradesh, Hyderabad, as well as other dignitaries from the travel and tourism industry in South India. Rajen Habib Khwaja, Former Secretary, Ministry of Tourism, Ministry of Mines, Government of India, New Delhi was honoured with The Legend in Public Service award. Khwaja joined the Indian Administrative Service (IAS) in 1976. He superannuated from service on February 28, 2014 after a distinguished career spanning 38 years which included working as Secretary to the Government of India in the Ministries of Tourism and Mines. Congratulating the winners, Prasad said, “Extensive opportunities exist in the travel industry. Tourism is a very major economic engine, which we have identified for the state of Andhra Pradesh. I am sure all the winners will be able to bring laurels in their respective areas of operation, leading to the growth of tourism in the whole country.” (L-R) SanJeet, Mentor, India Travel Awards presenting the award to R.H. Khwaja along with Mrs. India Dr. Tanushree Pandey 365 days of incredible India Industry professionals opine that seasonality can be overcome with a persuasive and effective promotion of the off-season products. A majority agree that hill stations should be aggressively marketed, while MICE can be another good alternative to lure foreign visitors to the country.
A HANA G URUNG India has all the qualities that Strategies which can help flat- can attract tourists throughout ten seasonality include attrac- the year. What is really needed tive publicity to adjust the itin- Along with India being a well- is that strategies have to be erant’s mindset, promotional known leisure destination with evolved. Promoting the rates by hospitality industry, numerous tourism products to Himalayas is a good way to and diversification of attrac- offer, it also makes for a attract tourists duri ng sum- tions by destination manage- favoured destination for MICE. mers, where they can indulge ment companies. Other plans What's gr eat about India is that in adve nture activities. Goa to turn this into reality com- when ex hibitions are held Subhash Goyal To urism has been highlighting Rajan Dua prise involving government to here, you are catering to a Managing Director President, Indian monsoon tourism so that visi- approve tweaking of vacations large market that is readily Association of Tour Udaan tors can enjoy the rainy season in educational institutions and Suman Billa accessibl e. If we can pitch Operators targeting tourists from the offices across the country. Spreading incentive trips to Joint Secretary-Tourism exhibitions during the summer Government of India Middle East. The festivals in the Northeast like Hornbill alternate regions for eg. small towns and rural locales season, we can maintain a are also instrumental in driving tourists during the lean could help in regulating tourist movement, both national balance between high and low season and have tourists season. Additionally, trade fa irs can be organised duri ng and foreign travellers significantly. all year round. summer to maintain a regular flow of visitors.
Seasonality is not a major problem for destinations that are well promoted and publi- There are many strategies that are used to address the effects of seasonality. These include pricing cised. If the campaigning is strategies, diversifying the attraction, market diversification and seeking assistance from the gov- strong and has good products, ernment and industry bodies. It also involves clearly identifying target market segments and focusing there will be tourists coming in on associated promotional activities at these segments. Producing attractively designed products throughout the year. For exam- or packages which make off season holidays appear worthwhile is another strategy that can work ple, 10 years ago there were well. On-going product development and market research is also important because not only does hardly any tourists visiting the the competition for off-season clientele generally tend to be sharper than for peak season business, Debjit Dutta Eastern Himalayan region dur- but off-season products often compete with high season alternatives. Chairman, IATO West ing winter. Now, a majority of Bengal Chapter them come during that time. Pankaj Saxena General Manager, Unless there are challenges Country Inn and Suites like infrastructure or political strife, tourists will always by Carlson, Mysore visit well-promoted destinations.
Contd. on page 10 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 3
Upbeat on inbound Strong foreign tourist arrival numbers in the first few months of the year, coupled with a good response to e-Tourist Visa is crucial in predicting the outcome for inbound this year, says Vinod Zutshi, Secretary - Tourism, Government of India.
TT BUREAU We had about 1.45 billion tourist Revamped Incredible India n 2015, travel and tourism visits in 2015 and expect a 15 per cent contributed 6.3 per cent to growth which is a very big number for The Incredible India 2.0 campaign will mostly encom- IIndia's GDP and is forecast pass the digital revolution. We will be launching PR to grow to 7.3 per cent in domestic tourism visits. With the way agencies all over the world - we have already 2016, according to WTTC's most Indian states have become proactive started India Tourism offices in UK, China Travel & Tourism Economic and Germany and will be adding more Impact Report 2016. With in organising their own travel countries to the list. In addition, media several initiatives at play like marts, this target is definitely planning agencies will also be launched that will oversee the investments. We achievable. have plans to go all out on social media as that is currently the most effective way MOT Boosters Vinod Zutshi to spread the word. The revamped cam- Secretary - Tourism, Government of India paign is expected to fully Stimulus to approve low cost launch in May 2016. accommodation like Bed & Breakfast units and guest Suman Billa houses. the addition of 37 more coun- encouraging. After a total this service in February 2016. Joint Secretary - Revision of the e-Tourist Visa tries to the eTV list, taking the boost of 4.4 per cent in This year, we will get to see the Tourism, Government (eTV) fee in four slabs of 0, total count to 150, and suc- 2015, this jump is a positive true effects of the eTV of India $25, $48, and $60. cessful participation by the sign. We are therefore aiming scheme," he enthuses. Financial support in the form country on an international at an increase of 10 per cent of ‘Brochure Support’ for pro- platform at ITB Berlin, the for this year. He adds that domestic ducing exclusive India tour outlook for inbound tourism tourism has also flourished package brochures will be seems very promising. Addressing the effects of very convincingly and has given through India Tourism eTV, Zutshi says that a power- seen good progress. "We target is definitely achievable," helpdesk. The helpline quickly offices overseas. "We started on a very ful advertisement campaign had about 1.45 billion tourist Zutshi adds. gained popularity and regis- positive note," says Zutshi. has been launched with the visits in 2015 and expect a 15 tered 17,911 calls in less than Extending rewards to service providers like hotels (3%), "There was a growth of almost eTV logo to make people more per cent growth which is a very The first quarter of the two months. Looking at the restaurants (3%), travel agen- 7 per cent in January 2016 aware of the online service. big number for domestic year also saw the official encouraging reaction, Zutshi cies (5%), tourist guide servic- over the corresponding month "So far, the response to tourism visits. But with the way launch of the Tourism Helpline says, "I think we should be es (5% ) under Service Exports in 2015. February witnessed eTV has been very good. most Indian states have that focuses on information, hopeful about the promises from India Scheme (SEIS). 11.3 per cent growth over It is evident from the 117,210 become pro-active in organis- education and communication and probability of good tourism February 2015 which is very foreign tourists who availed ing their own travel marts, this for tourists and acts as a years to come." J&K: India’s top summer getaway
Even as the trade works to promote India as an Jammu & Kashmir 18%50% all-weather destination, hills continue to be the obvious Eastern Europe holiday choice in the summer. In a response to a poll, Jammu & 58% Other 5% Kashmir, one of the most picturesque states of India, has emerged as the NE States 24% Spain Switzerland Himachal most sought-after domestic travel destination in the summer. The Ladakh Goa Pradesh 10% region of the state received a special mention for its extraordinary Sikkim 20% 15% landscapes. Other destinations that also garnered votes are Himachal Pradesh, Goa and Sikkim. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 4 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 5 BULLETIN ADTOI impetus to domestic travel Association of Domestic Tour Operators of India (ADTOI) concluded its seventh annual convention cum exhibition, in Khajuraho, Madhya Pradesh from April 8-11, 2016, with more than 300 delegates from all over India in attendance.
SAMAPTI DAS tourists visit mark but is now heading towards two billion anjay Aggarwal, mark which we are hoping to SConvention Chairman, achieve by 2017.” ADTOI said, "We had over 300 delegates from all over India. Hari Ranjan Rao, We had 70-100 local dele- Managing Director, Madhya gates." Jyoti Kapur, President, Pradesh Tourism Development ADTOI, said, “Ministry of Corporation, said, “One of the Tourism, Government of India parameters that we have is MP has fully supported us. This is Tourism Corporation’s growth the first time in India that the Sanjay Aggarwal Jyoti Kapur and this year corporation had government has created a fund Convention Chairman President growth of 19 per cent. This to promote domestic tourism ADTOI ADTOI convention will give a boost to and is going to work together tourism in the state.” with us and the states to pro- Convention, congratulated the said, “After seeing the rich cul- mote domestic tourism.” Kapur association for hosting the tural heritage of Khajuraho, I also informed that they have mega event in Khajuraho feel that all Indian travellers will come to a conclusion to form a which is one of the most have an idea in their mind, i.e. Further agenda heritage tourism circuit with notable World Heritage Site in ‘Pehle swadesh, phir videsh’.” Betterment of road Khajuraho as the gateway along India and a potential domestic connectivity with the neighbouring habitats tourism site in the country. He also thanked the Bringing in some more like Raneh Falls. According to him this will not association for promoting attractions only generate awareness and domestic tourism. He said, Vinod Zutshi, Secretary interest about the destination “Your efforts have enabled Making a convention and Tourism, Government of India, but will also give boost to the domestic tourism in India to cultural centre in Khajuraho who was also present at the local tourism economy. Zutshi not only cross the billion 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 6 COMMENT 25 years ago brings to you the events that VIEWPOINT made headlines 25 years ago and are relevant to the travel & tourism Then Facets of India industry even now.
sk a foreign tourist about India and they Awill mention Kerala, Rajasthan, Goa reproduced relevant extracts from the and the Golden Triangle in the same breath. budget proposals in 1991. Listed below are Varanasi, Ladakh and Mumbai may or may the salient points: not follow, and the list is by and large Under section 80HHD, an approved tour oper- exhausted. But international travellers don’t ator/travel agent is allowed a deduction of 50 Rupee Value (per unit) realise that India is a country within which per cent of the profits derived from services Now provided to foreign tourists Currency Banks Banks many countries reside. From the seven Charges Pay sisters in the North East to the white sands It was proposed to extend the scope of the Great Britain Pound (GBP) 91.09 97.07 in the Kutch region of Gujarat and from expenditure-tax to expenditure incurred in United States Dollar (USD) 64.33 68.92 restaurants which are either approved by the Jammu & Kashmir to the Lakshadweep Euro (EUR) 73.13 77.93 Department of Tourism or have any three of islands in the Indian Ocean, and everything Swiss Franc (CHF) 65.08 71.13 the four facilities, which include air conditioning, Japanese Yen (JPY) 57.02 61.33 in between, the country remains largely two or more separate cloak rooms, telephone, Swedish Kronor (SEK) 7.71 8.6 unexplored. or deep freezing or cold storage facility Australian Dollar (AUD) 48.13 51.96 Indian inbound agents and DMCs Tax concessions to hotels in hilly and Singapore Dollar (SGD) 46.48 51.36 should try and promote other parts of India remote areas Hong Kong Dollar (HKD) 7.61 9.33 as well, but the onus also lies on the travellers to demand beyond the popular destinations. They should take complete Maximum passports issued in UP advantage of eTV and move away from the familiar to the unknown. 2015 saw many quantitative and qualitative improvements in the delivery of passport services across India. In addition to the 77 Passport Seva Kendras We are like that only (PSK) running in PPP mode, the MEA set up 8 additional PSKs in Agartala, Aizawl, Gangtok, Imphal, Kalaburagi, Karimnagar, Darbhanga and Shillong. ndianism aside, the country is an anomaly as Ifar as consumer habits are concerned. Most destinations often underestimate the extent of its quirkiness. India might be an English- speaking country but it has its own unique style Passport services of doing business. delivered to citizens One of its major characteristic is that it is a in India and abroad last-minute market and this cannot be emphasised enough. We are also always looking for deals, and a terror attack or a destination’s crumbling economy is not going to stop us from visiting it as long as there is a long list of all-inclusives. This also makes the Indian market resilient and therefore immensely dependable. Indians now figure among the top luxury buyers in the world and we can and will pay if we think it is worth it. But before we do that, we will spend a lot of time comparing rates. Indian travellers aren’t a mature lot
O Passports issued (in millions) generally speaking but we are climbing the 18.66% rise in applications received in India curve. Plus, we love to shop and spend O 6.33 crore Indians held vaild Passports on enough of our forex for even the Swiss to 31st Dec, 2015 O extend their store timings just for us Indians. 1.14+crore new Passport holders added during the year 2014-15 Source: Passport India 2015
Vikramajit Editorial Advertising Advertising (Mumbai) TRAVTALK is a publication of DDP Publications Private Limited. All advice before acting on information contained in this publication The publisher assumes no responsibility for returning any MUMBAI: Devika Jeet Gunjan Sabikhi Suchita Saran information in TRAVTALK is derived from sources, which which is provided for general use, and may not be appropriate material solicited or unsolicited nor is he responsible for 504, Marine Chambers, 43, New Marine Lines, Opp. SNDT College, Chairman Asst. Vice President Branch Manager Kanchan Nath for the readers’ particular circumstances. Contents of this material lost or damaged. Mumbai - 400 020, India, Ph.: +91-22-22070129; 22070130 Nisha Verma Anand Dutt Harshal Ashar we consider reliable and a sincere effort is made to report Hazel Jain Sr. General Manager General Manager accurate information. It is passed on to our readers without any publication are copyright. No part of TRAVTALK or any part of the SanJeet Ahana Gurung This publication is not meant to be an endorsement of any MIDDLE EAST: Karishma Khanna Priyanshu Wankhade responsibility on our part. The publisher regrets that he cannot contents thereof may be reproduced, stored in retrieval system Durga Das Publications Middle East (FZE) Editor & Publisher Ankita Saxena Deputy General Manager Manager Advertising specific product or services offered. The publisher reserves the accept liability for errors and omissions contained in this pub- or transmitted in any form without the permission of the pub- Z1-02, PO Box: 9348, Saif Zone, Sharjah, UAE Ruchi J Singh Gaganpreet Kaur Susan Eapen right to refuse, withdraw, amend or otherwise deal with all Ph.:+971-6-5528954, Fax: +971-6-5528956 Desk Editor Asst. Manager Marketing Marketing Co-ordinator lication, however caused. Similarly, opinions/views expressed lication in writing. The same rule applies when there is a copy- Prableen Pasricha Advertisement Designers advertisements without explanation. TRAVTALK is printed, published and edited by SanJeet on behalf Shivani Kaul Vikas Mandotia / Nitin Kumar by third parties in abstract and/or in interviews are not neces- right or the article is taken from another publication. An exemp- Asst. Desk Editor Asst. Manager Marketing of Durga Das Publications Pvt. Ltd., printed at Cirrus Naveen Kumar Design: Nityanand Misra sarily shared by TRAVTALK. However, we wish to advice our readers tion is hereby granted for the extracts used for the purpose of All advertisements must comply with the Indian and Executive Marketing Sudhir Mudgal International Advertisements Code. The publisher will not be Graphics Pvt. Ltd., B-62/14, Phase II, Naraina Industrial that one or more recognised authorities may hold different views fair review, provided two copies of the same publication are sent Area, New Delhi - 110 028 and published at Production: Anil Kharbanda liable for any damage or loss caused by delayed publication, error Circulation: Ashok Rana than those reported. Material used in this publication is intended to us for our records. Publications reproducing material either 72, Todarmal Road, New Delhi - 110 001 CIN: U22210DL2012PTC230432 for information purpose only. Readers are advised to seek specific in part or in whole, without permission could face legal action. or failure of an advertisement to appear. Ph.:+91-11-41669575, 41669576 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 7
AVIATION APRIL 2ND FORTNIGHT ISSUE 2016 TRAVTALK 7 Aviation policy and 5/20 Travelport and easyJet announce Rajeev Nayan Choubey, Secretary, Civil Aviation, new long-term agreement Government of India, shares with details about the easyJet and Travelport have Head of Airline Commerce announced a new long-term Europe, said,“For eight years national civil aviation policy and 5/20 rule. agreement that allows Travelport- now, Travelport has helped connected agencies access to increase sales among corpora- easyJet’s content through the tions, travel management com- N ISHA VERMA Our growth has been 25 per are meeting these challenges Travel Commerce Platform. panies and travel agencies, and cent in February, as compared very well.” In addition, easyJet will continue expanded easyJet’s reach in hile much anticipation to last year. Nowhere any other to use Travelport’s Rich Content new and existing markets.” Wsurrounds the national country has witnessed this kind and Branding solution which Sandeep Dwivedi, Chief civil aviation policy, the debate of growth. While our domestic enables easyJet to more effec- Commercial Officer, ITQ, said, "It Sandeep Dwivedi around the 5/20 rule continues sector is booming, the growth What is 5/20? Chief Commercial Officer tively display and merchandise is indeed a pleasure to see more InterGlobe Technology Quotient (ITQ) until it is finally released. of international sector is a little The 5/20 rule, in its mean- its full range of fares, including and more airlines signing up with Busting all the questions sur- less at around 12 per cent. But, ing, restricts companies business traveller friendly prod- Travelport Rich Content and to the airlines. With renewal of rounding the same, Choubey, it still is very high as compared from flying abroad unless ucts such as Inclusive and Flexi Branding. It reiterates how it is this contract, we look forward to said, “The civil aviation policy to most of the countries. We are they have flown in India for Fares. offering competitive merchandis- exploring further opportunities will be finalised by the end of currently facing the challenges five years and have a fleet Robin Ranken, Travelport’s ing and distribution advantages with easyJet." April. The final policy will have of growth, and I am glad that we size of 20 aircraft very clear cut decisions with regards to 5/20 rule. There will be no ambiguity in this regard.”
Rajeev Nayan Choubey Secretary Civil Aviation, Government of India
Air India has been doing very well financially and has made operational profits. They are also augmenting the fleet significantly, allowing them to increase their services both in international and domestic markets
Speaking at the launch of Air India’s Delhi-Vienna flight, he rebuked reports of the government divesting its stake in Air India. He claimed that the government has no plans to privatise the national carrier and that Air India is actually showing profits after 10 years. “I would like to com- pliment Air India for making Vienna as the gateway for Central and Eastern Europe. Air India has been doing very well financially and has made operational profits. They are also augmenting the fleet sig- nificantly, allowing them to increase their services both in international and domestic markets,” he said.
Ecstatic about the growth of aviation sector in India, he claimed, “Today, India is the fastest growing civil aviation sector in terms of passengers. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 8
8 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 QUICKBYTES Kerala: favourite with UAE travellers Inbound movement from the Middle East to India is showing promising growth but it is still not on a par with its outbound counterpart. speaks to five agents from India who are working toward increasing the inbound numbers.
H AZEL J AIN 15% Y-O-Y grow th eTV a boon UAE is a growing market for India UAE is our biggest market from the Aggressive inbound. One, there is a large Indian pop- Middle East and it has been grow ing promotion ulation that is keen on exploring tourist 15-20 per cent year-on-year. Now, UAE nationals find destinations across India and second is with the e-To urist Visa fa cility for India attractive the ex pat market. This market is gr ow ing UAE, we expect the business to gr ow due to its proximity at around 15 per cent year-on-year. further. Business travel from the UA E and va lue fo r Travellers from the Middle East prefer to is also increasing and the opportuni- money holidays. visit Mumbai, Delhi, Kerala, Shimla and ties between both the two countries They visit India for Karan Anand Manali as well as Kashmir. Cox & Kings Dipak Deva look good. Travellers from the Middle Head (Relationships) is focusing on Xperiential holiday s for the Managing Director, East prefer destinations such as holiday s and Cox & Kings Om Prakash medical tourism. region where we are promoting The Travel Corporation India Kerala and the Golden Triangle with Director, In ORBIT Tours A large Indian Ultimate Travelling Camp (TUTC) and Deccan Odyssey Udaipur. There is also a demand for ayurveda and spa resorts. diaspora also helps increase inbound num- among others. bers. There are a few Indian destinations that are preferred by UAE travellers such as Dubai-Agra-Jaipur triangle, Kashmir, Himachal Pradesh, Kera la, Gujarat, Beyond medical tourism Leisure is key Maharashtra, and Mumbai-Delhi-Chennai The number of travellers from the UA E, After the US, Middle East is our for medical tourism. However, India Tourism specially Dubai, has increased manifold biggest market for inbound, which is must intensify its promotions to attract more given its proximity to India. Indian destina- our core business. We get a lot of travellers from the region. We should follow tions most preferred by these travellers are leisure traffic from the region and our Dubai Tourism Department’s aggressive pro- the metro cities, Kerala, Goa and top selling products include the motion of UAE in India. If the UAE can get Rajasthan. I hope that these numbers Golden Triangle and Udaipur. Luxury one million Indian tourists why can’t we increase by at least 20 per cent. Tourists and mid-segment products sell ve ry achieve similar numbers? from the region not only come to visit India well in the Middle East market and we Jay Bhatia to experience our culture but also for shop- Kunwarjeet Bhalla are expecting good business from Director ping and medical tourism. Medical tourists Director - Sales & there this year as well. Tulsidas Khimji Holidays Marketing howeve r far outnumber the leisure ones. Green Chili Holidays 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 9 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 10
10 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 COVER STORY India wins 'Best Stand An all-weather destination Feature' @WTM Africa Contd. from page 2 Firstly, the industry and Indian Incredible India won the Best 21, 2017. Stand awards were tourist offices need to work Stand Feature at the recently announced for those exhibitors I think that the hills in India together to educate FTOs and concluded World Travel Market in whose efforts stood out in the have great potential to in turn clients about the advan- Africa held from April 6-8, 2016. form of their exhibition stand. equalise the seasons. But for tages of travelling to India dur- The three days of pre-scheduled WTM Africa 2016 had partnered this to happen, the govern- ing the low season. From ment needs to address issues wildlife travellers’ perspective, in the hills like infrastructure so it is well known that tiger sight- that the hill stations are able to ings are a lot better during the handle the increase in tourists. peak summer months (April to These regions also need to be Kapil Goswamy Ju ne). Also, monuments and well-promoted. Furthermore, Managing Director, places of interest are less Ankush Nijhawan regional airlines need to take Trans India Holiday s Managing Director, crowded during low season, Nijhawan Group the initiative to start more direct and there is an advantage of hotel ra tes being significantly flights to these areas - current- lower. In addition, there is a need to promote circuits and ly, there are ve ry less flights that cater to these markets activities that are available and are better duri ng particular and people travel more by road. If such issues are seasons, like treks in the Northern as well as Eastern addressed, I'm sure we will see a hike in tourist arrivals. Himalayas, activity based trips like motorcycle or jeep safaris to Leh etc.
MOT and State Tourism Climate is something that one Boards need to be in sync cannot change but is adapt- while planning a marketing able. Monsoon tourism is campaign in foreign countries. being used to draw tourists to Traditionally, April to Goa when it is usually the low September is a lean season season. Similarly, during sum- for inbound tourism. In this mer, we can use MICE to period we have enough bring people into the country ammunition to fill in the gaps, and schedule the meetings appointments and conference this year with; the Host City of for e.g Ladakh, Kashmir, for the afternoon part. They seminars produced over 20 per Cape Town, Gauteng Tourism Manoj Nair Jyoti Kapur can easily use the cooler Sikkim and Himachal Pradesh President, ADTOI cent increase in visitors in what, Authority, Hylton Ross, South Director times of the day which is Meandering Vacations can be marketed for its seren- by all indications, has been a very African Airways, Travel Massive, ity and religious values. morn ing and evening fo r rd Beluga, One World, Tsogo Sun, successful 3 edition of Africa’s Monsoon tourism in Goa, Kerala and Karn ataka can be sightseeing etc. What is required is an innovation or an leading B2B travel and tourism Turkish Airlines, Pepperclub used to bring in tourists from the Middle East and eye for change for India to become a 365-day trade exhibition. WTM Africa will Hotel & Spa, One&Only, BMW, destination. be taking place from April 19 to Caffeluxe and the Quirio. European countries. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 11 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 12
12 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 NTO RAK targets leisure and business Indians With an 80 per cent increase in Indian arrivals in 2015 over 2014 to Ras Al Khaimah, the emirate has identified India as one of the fastest growing source markets in terms of visitor arrivals. Haitham Mattar, CEO, Ras Al Khaimah Tourism Development Authority, shares plans and strategies to grow this market in 2016.
A NKITA SAXENA We have a diverse range recent figures, from January the overall aim to position Ras What are your promo- Are you planning to of hotels available from luxuri- 2016, we saw an even Al Khaimah as a leading des- Qtional plans and strate- Qadd more air routes Which are your popu- ous properties such as Waldorf stronger increase in perform- tination for leisure and busi- gies for 2016? between Ras Al Khaimah Qlar tourism products, Astoria and Banyan Tree Al ance, in comparison to ness tourism. We plan to reach We plan to increase our and India? especially those preferred Wadi, to properties more suit- January 2015. RevPAR one million visitors by the end presence in India. We visited Air India Express has by Indian tourists? able for the budget traveller. increased by 10.3 per cent, of 2018 and our activity in New Delhi to strengthen rela- recently announced an Our USP is the diverse, tionships with crucial travel trade increase in the number of authentic Arabian offering that partners and attend two indus- flights to Ras Al Khaimah we provide. Under the umbrel- try events as part of our 2016 Airport, which is promising la of authenticity, the emirate We plan to increase our presence in India. We plans to introduce Ras Al news. We will be focusing on offers a rich history and boasts visited New Delhi to strengthen relationships with Khaimah to the India market. developing further partner- of 18 historic fortifications, cas- Key strategies were also dis- ships in the coming years mak- tles and towers, all of which crucial travel trade partners and attend two cussed, including the opening ing Ras Al Khaimah even more are rare to find industry events as part of our 2016 plans to of a representation office in accessible. within the UAE. Jebel Jais, the Delhi and Mumbai, in line with UAE’s highest mountain, also introduce Ras Al Khaimah to the India market. the development of more pro- Which destinations in attracts tourists due to the motional materials with Indian Qthe Middle East do you unique trail offered to hikers, Haitham Mattar travellers in mind. As part of our think are picking up with mountain bikers and drivers CEO, Ras Al Khaimah Tourism Development Authority strategy, we aim to promote the the Indian travellers? alike. Traditionally, inbound right level of attractions and Many Middle East desti- tourism from India has been events to encourage travellers nations are proving to be pop- from the wedding and short from India to lengthen their stay ular with the Indian market. stay sector incorporating a in Ras Al Khaimah. We have Dubai has repeatedly range of tourism activities charted out our plans for the released strong figures for including cultural and heritage The hospitality industry figures and hotel occupancy 2016 will reflect this through a next couple of years which travellers from India and the tours, water sports, events, for 2015 witnessed an increased by 23.7 per cent. revised events schedule and include diversification in the hos- likes of Abu Dhabi and Oman desert safaris or luxurious, increase of 12.1 per cent in rejuvenation of our cultural pitality sector, investment into are gaining popularity. It is indulgent breaks. room revenues, RevPAR What are your targets offering. The next year and destination marketing cam- clear from our staggering increased by 10 per cent and Qfor 2016? beyond will also see a number paigns, development of public increase in Indian visitors that How has the hospitality overall occupancy increased We recently launched of hotel openings and develop- and private company partner- Ras Al Khaimah is quickly Qindustry performed in by 9.7 per cent in comparison our rebrand, designed in line ments, including Anantara, ships and an expansion of our becoming a leading choice for the emirate? to 2014. Looking at more with supporting strategies, with Marriott and Crowne Plaza. events portfolio. Indian travellers. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 13 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 14
14 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 AGENTS Going beyond the brochure experience Tour operators are providing inclusive experiences for clients seeking to go beyond the established itineraries. finds out why niche tourism is the way forward for India.
N ISHA V ERMA adventure, spa...it is just wait- Shilpa Sharma, their interests, their motivations oday travellers like to get ing to be listed among the top Founder, Breakaway, claims, and the kind of travel they have Tinvolved and experience a 10 in the world.” “India is waking up to the con- done in India and other coun- destination first-hand. Tailor- cept of niche and slow travel. tries. A deeper understanding made, niche or experiential The perception of India There is a sizeable segment of of their likes and interests allows holidays are the way forward has also changed with time, travellers worldwide who want us to be able to fine tune our and India is not far behind. says Amaresh Tiwari, MD & to be able to explore niche offerings to fit their needs.” Shoba Mohan, Founder CEO, A.T. Seasons & experiences and concepts in Partner, RARE India, says, Vacations Travel. “At interna- addition to sightseeing around Dipak Deva, Managing “India’s diversity is legendary tional exhibitions, people the country.” Homa Mistry Vikram Madhok Director, Travel Corporation CEO Managing Director Trail Blazer Tours India Abercombie & Kent India (Sita, Distant Frontiers & TCI), claims, “We have a team called the Destination delivering such experiences is Once that is revived, the num- Knowledge Centre, which is not easy. “The problem is in the bers would increase,” says the first of its kind in the travel private sector. Most of us are Vikram Madhok, Managing industry. Members of this team not creative enough. We have Director, Abercombie & Kent. travel around the country to our mind set to sell the make friends with locals Golden Triangle. We are not Tiwari adds, “We need to and then design unique going beyond due to various focus on holistic tourism, or experiences. Based on their problems, one of them being inclusive tourism, where we can travel, the team stitches infrastructure.” include all the stakeholders. their findings into beautiful Shoba Mohan Amaresh Tiwari Shilpa Sharma Andaman is in great demand, itineraries.” Founder Partner MD & CEO Founder RARE India A.T. Seasons & Vacations Travel Breakaway However, one must say and so is Kerala, Chhattisgarh, that despite such problems, Bihar, UP, and Himachal. There Tiwari believes that it is the tour operators are trying to is also rural and volunteer only way to move forward. “At and today more than any other ask us what different product Homa Mistry, CEO, Trail offer different experiences to tourism, with so many people international exhibitions, people time in history, the combination we can offer. If you want to Blazer Tours India, says, international clients, and there coming to teach in schools, work ask us what different product we of technology and tradition create your position in the “People no longer want to sit in is great demand as well. “India in hospitals, farms, NGOs, yoga can offer. If you want to create paints curious views for visi- market, you need to go for a coach and look out of the is a favoured niche tourism and ayurveda training institutes.” your position in the market, you tors, which is intriguing. Add to experiential tourism. This window. All of them want to destination. Most of our guests need to go for experiential this the myriad opportunities is the only way you’d interact and be a part of the come from Europe. Currently, Sharma says, “We speak tourism. This is the only way for wildlife, birding, culture, art, survive,” he adds. tour.” However, Mistry says that their markets are under strain. with the client to understand you’d survive,” he opines. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 15 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 16 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 17
NTO APRIL 2ND FORTNIGHT ISSUE 2016 TRAVTALK 17 18% growth in Indian arrivals to Mauritius A seminar was organised by Mauritius Tourism Promotion Authority (MTPA) in New Delhi to highlight the island nation's various tourism products, particularly golf and wedding tourism.
A HANA G URUNG golf tourism. Mauritius has has always been very strong. beautiful golf courses and “India is like a permanent base Mauritius has beautiful golf courses n 2015, 72,145 Indian organises a very big golf for us as a large number of and organises a very big golf tournament Itourists visited Mauritius tournament annually. In addi- people in Mauritius are annually. In addition, MICE and the big fat which recorded a growth of 18 tion, MICE and the big fat Indians,” he says. “We have per cent over 2014, informed Indian weddings are also witnessed almost 85 per cent Indian weddings are also being promoted Vivek Anand, Country being promoted to attract PLF on the Indian routes, as to attract tourists to the country. Manager - India, Mauritius tourists to the country.” well as to other destinations, Tourism Promotion Authority and have shown an 18-20 Vivek Anand (MTPA). In an attempt to Vinit Gupte, Manager - per cent growth in 2015. It is Country Manager - India, Mauritius Tourism increase the Indian tourist India and South Asian safe to say that the trend is Promotion Authority (MTPA) arrival figures, a seminar was Subcontinent, Air Mauritius, expected to continue this organised by MTPA on April 9 says that the affinity to India year as well.” in New Delhi. Several hotel partners with the likes of InterContinental Resort
Vinit Gupte Manager - India and South Asian Subcontinent, Air Mauritius
We have witnessed almost 85 per cent PLF on the Indian routes, as well as to other destinations, and have shown an 18-20 per cent growth in 2015. It is safe to say that the trend is expected to continue this year as well
Mauritius and Constance Le Prince Maurice to name a few were present on the occasion, along with airline partner, Air Mauritius.
Apprising the trade about the island nation's tourism potential and the new products on offer, Anand said, “While Mauritius is a beach destina- tion, we are also going big on
Only in India Lonar Lake, a saltwater lake in Maharashtra, was created by a meteor hitting the Earth and is one of its kind in India 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 18
18 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 HOTELS ANTA, Oberoi Dubai host trade Targeting millennials Spearheaded by Amruda Nair, Aiana Hotels & Resorts is a brand which caters to the tastes and preferences of the next generation travellers.
resort offers a private, heated A NUPRIYA B ISHNOI plunge pool overlooking the eing a third generation rolling hills of Munnar.” Bhotelier, hospitality is very much a part of her DNA. Nair The hotel is scheduled to believes that her latest venture open in the last quarter of 2016 to create a new hotel manage- and Nair says they already are ment company was a natural working very closely with the evolution. “My grandfather will travel agents on the launch always be a source of inspira- of the hotel. tion as he was a true entrepre- neur who started his hotel busi- Amruda Nair Also, she believes that ness at the age of 65. Both my Joint Managing Director and Chief given the unique leisure setting Executive Officer, Aiana Hotels & Resorts parents are also hoteliers and and the upscale design of the in fact they attended the same hotel Aiana Munnar will hotel school as I did at Cornell The Middle East will appeal to both domestic University,” says Nair, Joint and international travellers. Managing Director and Chief be a key source Nair adds, “The Middle East Executive Officer, Aiana Hotels market for Munnar as will be a key source market & Resorts. for Munnar as well given well given the quick the quick access to the hotel Talking about the USP of access to the hotel from Cochin International her new resort, Aiana Munnar Airport which is extremely – A Moonriver Resort, Nair from Cochin well connected.” says, “This resort solidifies our International Airport commitment to offer locally rel- which is extremely evant design and authentic, Suite Surprise Oberoi Dubai organised a presentation and a gala dinner for the Indian travel trade and its partners to celebrate the immersive experiences. Aiana well connected partnership with ANTA holidays. According to Hemant Mediratta, Vice President - Sales, Travel Trade, The Oberoi Group, Munnar is a niche all-suite villa “India is booming and the outbound market scenario is so good that across all the hotels the Indian occupancy is Aiana Munnar is a niche increasing. Oberoi has received a double digit growth in the past two years.” resort spread across 20 acres all-suite villa resort spread Dharmendra Kumar, Head of Sales & Marketing, The Oberoi Dubai, Gaurav Khandelwal, Global Head- Tours, ANTA of lush greenery. The resort is authentic dining experiences across 20 acres of lush Holidays and Vineet Gopal, India Head, ANTA Holidays, were also present at the event. set amongst natural springs, and an extensive Ayurveda- greenery scenic views and will feature inspired spa. Each suite in the 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 19 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 20 HOTELS 10,000 room nights and counting... Chris Newman, Corporate Director of Operations, Emaar Hospitality Group, reveals the group’s plans as Dubai Expo 2020 nears and why India remains a crucial market for them.
N ISHA V ERMA area, where most properties quizzed about why there is a have very high rates and Rove need to open another Address maar Hospitality Group, would bring something new to property in the same vicinity, Erepresented by Nijhawan the table. Just a stone’s throw he says, “Downtown continues Group in India, conducted a three-city roadshow in India from April 6-8, in the cities of Delhi, Mumbai, and Bengaluru. We have seen a 25 per cent increase Leading the delegation was in 2015 from the year before from India, Newman, who revealed that they will be launching the first which is Dubai’s number property under their new mid- one market. We have host- scale lifestyle brand Rove in Downtown Dubai by the end of ed 10,000 room nights last April, and the new Address year from India. Boulevard in September this year. Chris Newman Corporate Director of Operations, Emaar Revealing how important Hospitality Group the India market is for them, Newman says, “We have seen a 25 per cent increase in 2015 from the year before from India, which is Dubai’s number one market. We have hosted 10,000 room nights last year away from Dubai Mall, it is one to evolve as a destination in from India. And now we have a of the most exciting brands to itself. And we are very much portfolio of three distinct brands hit Dubai for a very long time.” looking at having a huge pres- under Emaar Hospitality with ence there. In fact, with the three distinct positioning — The company will also be Dubai Opera entering the The Address Hotels & Resorts, launching the Address Boulevard in October, there will Vida Hotels & Resorts, and Boulevard in September, says be a huge number of luxury soon-to-be-launched Rove, Newman adding that this prop- guests coming to the area.” which would be attractive for erty too would appeal to the the India market.” Indian market with its decor, However, the entry of service and its offerings. “Last new hotel chains in Dubai Newman affirms Rove year, we also opened Manzil doesn’t bother Newman much. Downtown will do exceptionally Downtown after renovation. “I think Dubai is going through well in India. “Rove Downtown These are the three properties a big transformation. The sup- is our midscale lifestyle brand we would like to push in India ply continues and would out- pace the demand as we ramp up for Expo 2020. Competition is very healthy and gives us an Opera packages at The Address opportunity to also stay on our The Address Boulevard, Dubai is a very good family des- toes. However, we command tination. We are privileged to have a strong presence the market in terms of within the Indian market as well as in the GCC region. RevPARs. And I believe that We are new, but we will be offering the same dedicated service the time is perfect for us, espe- that is synonymous with the brand. However, the building is new cially with the new openings and at 368 metres, it is the sixth tallest building in Dubai and that are lined up,” he adds. has 196 hotel rooms and 532 residences ranging from studio to 7-room apartments. Another highlight is Talking about how the that we will be opening very close to the recent fire that broke out at The Dubai Opera House, which would Address Downtown, affected attract more high-end clientele and we their business, he says, “It’s our might launch special Opera packages flagship hotel and if that goes out as well. Also there will be new signa- of the portfolio, it certainly affects ture restaurants with unique concepts. the level of business coming in. Everybody is already curious about the While on the financial front, we new address and I am sure with the new are fully insured and covered, but additions, Emaar is going to domi- we are working on a strategy to nate the Downtown area in Dubai. get the hotel back on its feet as quickly as possible. It’s going Pascal Dupuis under renovation, and we might General Manager The Address Boulevard, Dubai be reopening it in 2017.”
Newman says ATM is a fabulous platform for them to showcase their three brands with a very attractive price in the coming months, and for and particularly now with the point. We are bringing some- the rest of the year,” he adds. launch of Rove Downtown thing different in the market, coincinding with the show. with great touches and unique The new openings are Emaar Hospitality Group is one hospitality. In fact, it will be a definitely focused on dominat- of the key sponsors and hosts great addition to the Downtown ing the downtown area. When at ATM. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 21
QUICKBYTES APRIL 2ND FORTNIGHT ISSUE 2016 TRAVTALK 21 `30 crore to build Brand Delhi The Delhi Budget 2016 has allotted ` 10 crore to boost tourism in Delhi and ` 30 crore to build Brand Delhi. The much needed relief came with the proposition to increase luxury tax threshold for hotels in the national capital to `1500. gauges the industry mood.
Delhi Budget definitely has certain A NKITA SAXENA things for tourism which shows the Delhi Tourism Budget Highlights intention of the Government of The demand to provide respite to Delhi to create good environment hoteliers in Delhi in term s of luxury The tourism sector will receive `10 crore to boost tourism in Delhi. for tourism activities in the national tax has been overlooked by the capital. We hope that the intended Delhi Government. We are Proposition to increase luxury tax threshold for Delhi hotels from `750 to `1500 per day. programs in the Budget 2016 for charged luxury tax on the rack tourism, will be achieved within rate rather than the selling price `30 crore allocated to build Brand Delhi. The tourism board the time frame. After several of rooms and the proposition to will hold a 'Delhi Festival' that will showcase the city’s rich culture, Sarab Jit Singh years, now the Delhi Government food, and films. increase luxury tax ceiling is not Vice Chairman is seen taking steps for the better- FAITH very helpful for the star category A new skywalk to be built between Qutab Minar and the ment of tourism sector in Delhi Pronab Sarkar hotels. It is only the budget trav- Qutab metro station and we wish them all the best. Honorary Secretary eller who will benefit from this IATO relaxation.
The Delhi Budget has earmarked Delhi needs to focus on improv- ` 30 crore for various activities to ing the existing infrastructure and The Delhi Gove rn ment has allotted be done in Delhi and that is a start . clean up the historical sites for funds for developing infrastructure The attempt to make Delhi a first ex ample the Red Fort , Qutab but there is no direct financial aid to class hub for tourist arrivals has Minar, Jama Masjid and even the tourism. Though they have spoken been recognised but not much has New Delhi Railway Station which about single-window clearance, the been done to facilitate the are prominent places. Existing need to convert Delhi from a transit hospitality sector. The issues of tourist sites need to be of inter- hub to a destination with longer environment tax and luxury tax for national standards rather than overnight stay s, the gove rnment Luv Malhotra first class properties have not Rajan Sehgal building new infrastructure. The has to look into reducing luxury tax. President been addressed and we will President, India Golf festival being planned can only HRANI Tourism Association Subhash Verma They have to take concrete steps to continue our dialogue with the gov- stir interest for a day or two but do Convention Co-chairman develop tourism in the city. ernment regarding the same. not have lasting effects. The government has to shift its fo cus ADTOI or else this allotted money will also be a wa ste. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 22
22 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 CRUISES Cruise tourism policy soon? Sean Treacy, Managing Director - Singapore and Southeast Asia, Royal O Mega Global Travel Mart from Jan Caribbean Cruises, gives a lowdown of their upcoming initiatives and talks 10-14, 2017 about their contribution to the much-awaited cruise tourism policy. O Tourism investors’ summit from Sept A HANA G URUNG 21-23, 2016 The central government has reached out to indings from the Asia Cruise us regarding a cruise tourism policy that they O 1st Himachal Travel Mart from April FTrends report collated by the 22-24 in Shimla Cruise Lines International are looking into. It is still being developed Association (CLIA) reveal that and is in the early stages. cruise tourism in Asia is growing O Skål India’s new International at a double digit rate, with India Sean Treacy Councillor- Kamal Hingorani recording a growth rate of 36 per cent between 2012 and Managing Director - Singapore and Southeast Asia Royal Caribbean Cruises 2014. However, the Indian O Hyatt Regency now in Chandigarh cruise industry is still at a nascent stage and needs a lot O India tops domestic air travel with of development to fully be able match the international stan- He adds that the Indian This summer, a cruise to make use of its potential, dards. I think that the cruise government has shown a ship called ‘Voyager of the Seas’ 24% growth shares Treacy. industry will really explode if keen interest in improving the will be launched out of challenges like taxes, duty free cruise scenario and informs, Singapore. Treacy comments, O Vistara connects Chandigarh to Delhi “The infrastructure really and immigration policies are “The central government from “We are expecting a significant needs to be amped up to looked into,” says Treacy. India has reached out to us amount of guests from India & Hyderabad from May 2 regarding a cruise tourism and have also witnessed a policy that they are looking good response particularly dur- O Oaks Bodhgaya set to open in Increasing awareness into. It is still being developed ing the peak season. The ship Q4 2016 The industry is a highly supply driven one which and is in the early stages. We will be docked in Kochi on June is heavily reliant on cruise ships. What's encour- have exchanged some valu- 1, 2016, and will head to O aging is that the awareness of cruising has increased able ideas and information on Singapore soon after. Singapore Airlines augments in India over the past few years. There are still some standard operating proce- Additionally, the largest cruise Mumbai-Singapore flights myths out there but awareness is widespread dures to address issues pre- ship in the world named and the desire to cruise has evolved as well. vailing in the Indian cruise ‘Harmony of the Seas’ is start- industry. We're thrilled that ing to see an encouraging O ITC, Starwood add 3 new luxury Varun Chadha the government has recog- response from India. India is a nised cruise tourism as very close-end booking market hotels under renewed partnership Chief Operating Officer, TIRUN Travel Marketing an area for growth and so the bookings are just starting (India representative for Royal Caribbean) opportunity!” to come in now," he adds. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 23 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:44 AM Page 24 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 25
STATES APRIL 2ND FORTNIGHT ISSUE 2016 TRAVTALK 25 Eyeing big investments WTTC Global Summit In its efforts to fuel the engine of growth in the tourism sector, Andhra Pradesh from April 26-27, 2017 Bangkok will host the next eyes investments worth ` 20,000 crore by 2029. WTTC Global Summit sched- uled to take place from April 26- 27, 2017, announced David TT BUREAU employment. With the introduc- Pradesh has the longest coast- tourism destinations in the Scowsill, President and CEO, tion of eTV, the foreign tourist line (974 KM) on East Coast of country, the government has WTTC, at the closing ceremony ndhra Pradesh Tourism has arrivals increased by 13.1 per India. The state has 35,000 sq taken progressive steps to of the 16th WTTC Global the total employment.” Present Aplans to rope in investments cent and the domestic tourists ft. km of forests with tiger ensure state-of-the-art infra- Summit. He said, “Thailand is an at the Summit, Kobkarn worth `20,000 crore by 2029. also increased by 12.9 per reserves, wildlife and bird structure. Elaborating on this he extremely well established travel Wattanavrangkul, Thailand’s With a shelf of district and cent. Andhra Pradesh is a key sanctuaries such as Corringa, said, “Some of the steps and tourism economy. Despite minister of Tourism and Sports theme based projects worth contributor to this growth story Kolleru, Pulicat and Srisailam. taken by the government for challenges, the sector grew by commented, “Being selected by ` 36,000 have already both in terms of GDP and Also, the state has a rich infrastructure are – 46,000 km a stunning 18.4 per cent in 2015, the WTTC to host the summit been prepared and initiated. In tourist arrivals.” Buddhist legacy and of roadways, 4,300 km of contributing nearly 21 per cent acknowledges the commitment 2015, the state has seen a leap many more.” national highways, 7,040 km of to the country’s GDP ($81.6 the Thai government has to the in the tourist footfalls to the tune Further conveying the rail network, metro rail under billion) and supported 5.9 million expansion of the travel and of 30 per cent, increasing from vision of the chief minister, With the intention of mak- development in Visakhapatnam jobs, which is 15.4 per cent of tourism sector in the country.” 93 million in 2014 to 122 million Chowdary said, “Andhra ing the state one of the top and Vijayawada.” in 2015.
Speaking on the tourism potential of the state, Neerabh K. Prasad, Principal Secretary Tourism & Culture, Andhra Pradesh Government, said, “The state is working towards creating six tourist hubs- Visakhapatnam,
Neerabh K. Prasad Principal Secretary Tourism & Culture Andhra Pradesh Government
The state will create 6 tourist hubs— Visakhapatnam, Rajahmundry- Konaseema- Kakinada, Vijayawada- Amravati, Tirupati, Ananthapuramu- Puttaparthi and Sirsailam
Rajahmundry-Konaseema- Kakinada, Vijayawada- Amravati, Tirupati, Ananthapuramu-Puttaparthi and Sirsailam. With an invest- ment of `12,000 crore already tracked, development of a sturdy tourism infrastruc- ture is what will give boost to the sector.”
Delivering the vision of Chandra Babu Naidu, Chief Minister of Andhra Pradesh, Y.S. Chowdary, Union Minister of State, Science and Technology Earth Sciences, said, “The impact of tourism schemes launched by the gov- ernment of India like ‘Swadesh Darshan’ and ‘Prasad Scheme’ is huge. Tourism in India con- tributes 7 per cent to the GDP and about 12 per cent to the 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 26 STATES Odisha mart on the anvil Buoyed by its record 1 crore domestic visits in 2015, Odisha Tourism will organise a total of 10 roadshows in India this year to attract more domestic tourists.
low performance in FTAs is the A HANA G URUNG lack of direct connectivity. disha received a total of "Bhubaneshwar airport recent- O1,18,53,088 tourist ly started international opera- arrivals in 2015, registering a tion which is expected to growth rate of 9 per cent, be the turning point for the shared Utpal K. Pati, Deputy state's inbound scenario. In Director, Department of addition, we are also in talks Tourism, Odisha. While 66,971 with various airlines like foreign tourist arrivals were AirAsia, flydubai, Silk Air, recorded, 11,786,117 domestic Tigerair and Indigo to open tourists visited the state in Utpal K. Pati routes to cities in Odisha which Deputy Director 2015, he informed at the Department of Tourism, Odisha will greatly help in boosting state’s roadshow held in New tourist arrivals." Delhi on March 29. tion in 2015, will continue to It was also announced "We are mainly targeting highlight Odisha's potential on that Odisha Tourism will be the domestic market, especial- spiritual tourism. working towards organising a ly tourists from Chhattisgarh, travel mart called ‘Odisha West Bengal and Andhra In terms of foreign Travel Bazaar’ on the lines of Pradesh, and will be organising tourists, Pati shared that the the Great Indian Travel roadshows all over India. We United Kingdom ranks as their Bazaar (GITB) and Kerala are aggressively promoting the number one source market, fol- Travel Mart (KTM). Dr. R K Buddhist circuit as numerous lowed by France, and Pattanayak, Tourist Officer, ancient Buddhist sites like Germany. "However, we have Department of Tourism, Govt of Ratnagiri, are located in the seen a growing interest from Odisha, revealed, “We are state. A growth of about 7-8 per the Scandinavian countries of still on the verge of finalising cent in tourist arrivals is expect- Norway, Denmark and this but we are going to ed this year," informed Pati. He Sweden," he says. have it by the end of this year or added that the state's early 2017. We look forward International Conference He opined that while to attract more investments on Buddhist Heritage, domestic arrivals to the state and tourists through Odisha which completed its third edi- remain strong, the reason for Travel Bazaar.” Kargil: Adventure hub To harness the tourism potential of Kargil in Ladakh, the Ladakh Autonomous Hill Development Council (LADHC) is promoting the region as an adventure destination.
ANKITA SAXENA everything for the budget to high-end travellers in terms of alking about the council, adventure, cultural, historical TMohd Hamza, President, and spiritual tourism products. Kargil Travel Trade Association, Discussing the types of says, "The main agenda of accommodation available in the LADHC is to promote tourism region, Hamza elaborates, "We in district Kargil, Ladakh as have reasonable and good there is so much to offer in this accommodation available like region. The Kargil Travel Trade star category hotels and guest Association was formed to houses with all the modern facil- bring together all players to one Mohd Hamza ities. New hotels are also com- President platform to promote the region. Kargil Travel Trade Association ing up in the region. We also We have also proposed to offer few deluxe tented accom- ATOAI, through LAHDC modations in some areas." Kargil, to plan their next con- We have also vention in Kargil-The Land of proposed to ATOAI, Real Adventure." Kargil Hotspots through LAHDC Talking about the various Kargil, to plan their Drass War Memorial, popular attractions in the Bhimbhat, Tololing, Tiger region, Hamza says, "We have next convention in Hill and Manman Pass. various monasteries like Kargil-The Land of Shargol, Wakha, Bodh Kharbu, Sapi Lake, Wakha, Hansikot, Sani, Karsha, Real Adventure Mulbek, Chamba Zangla, Stongdey and Phugtal Trek to Kun Base Gompa; various villages of tourist interest; lakes like Sapi, Drang-Drung and Nun Kun Darchiks, Garkone, Dha, Shashi, Sta Tso Lang Tso; Peak Base." Bema, Chiktan Khar, Drass, which is the second Haniskot most coldest place in the Hamza also adds that Zanskar Valley world; war memorials; muse- they are targeting all tourism ums; glaciers like Parchik and segments as the region offers 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 27 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 28
28 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 NTO 7 lakh Indian overnights Russia calls on India trade Destination Germany has emerged as one of the most Russia is engaging Indian travel agents through favoured European destinations for Indian travellers with workshops and Fam trips to introduce them to the 692,613 visitor overnights from India in the year 2015. country's tourism products.
many numbers as we would them on what Russia offers in TT BUREAU A NKITA SAXENA wish. We see a huge potential terms of tourism products, how ermany, a favoured busi- he Russian Information and possibility to grow these to sell Russia to their clients and Gness hub, is now growing TCentre, India, in collabora- numbers. However, in the last which clients to target to grow as a leisure destination for the tion with Russian House in two years, the number of Indian business. We aim to provide Indian travellers. Owing to this Delhi and the Russian visitors to Russia has doubled." special offers to the travel steady growth, the German Embassy, organised a presen- National Tourist Office, India tation-'Russia as a tourist des- forecasts a 6-7 per cent growth tination', inviting travel agents for the year 2016 with focus on and tour operators to learn the theme 'Germany- Holidays about the various tourism prod- Dr. Martin Ney Romit Theophilus in the Heart of Nature'. To pro- German Ambassador Director-India ucts on offer in Russia. mote this theme, GNTO in India to India GNTO would execute several joint cam- Talking about the tourism paigns with trade partners. products on offer, Vasily Romit Theophilus, Director- innovation and try our best to global tourism map.” Germany Popov, Executive Director, India, GNTO, said, “Germany is update the travellers on the lat- plans to target Tier-II cities and Russian House in Delhi, says, a magnificent destination with a est, we are excited to launch Tier-III cities like Lucknow, "Though Moscow and St. plethora of scenic and natural India Facebook Page - Jaipur, Punjab, Karnataka, Petersburg are famous desti- Vasily Popov Katerina Belyakova Executive Director Partner, Russian Information landscapes to choose from, https://www.facebook.com/Ger Andhra Pradesh within the nations, we are also introduc- Russian House in Delhi Centre in India available at a phenomenal price, many-Tourism. The page has age-group 14-60 years. ing unique destinations like the making Germany a very lucra- over 95,000 fans and aims at Russian Far East, Altai etc., tive holiday destination.” giving out regular updates, live which the travel agents are not Talking about the pro- agents from hotels, airlines, and feedback to the Indian trav- Germany Calling aware about. Also in April and gramme, Belyakova says, “We local DMCs in Russia." With the increase in ellers whilst engaging them in May this year, we are organis- created the programme- Indo- overnights to Germany by exciting contests." Expected growth for 2016: ing Fam trips for travel agents Russia Tourism Exchange- in She adds that the organi- Indian travellers from 2007 to +6 to +7% growth in visitor to visit Moscow, St. Petersburg order to exchange experiences sation will hold conferences in 2015 by 84 per cent, GNTO German Ambassador to overnights and cities in the Golden Ring.” and information between Indian Delhi, Mumbai, Chennai, Kolkata plans to promote the destina- India, Dr. Martin Ney says, and Russian business travel and Bengaluru to develop rec- tion through social media - “The nearly twofold increase of Forecast for 2030: Katerina Belyakova, community and government ommendations to increase Facebook, Twitter and Indian travellers in less than a 121.5 million overnight Partner, Russian Information bodies. The programme will mutual tourist flow, and raise Instagram. Theophilus adds, decade shows that Germany is stays from international Centre in India, says, “Indians introduce the destination to the awareness in India on tourism visitors possible “We understand the need for a trending destination on the are visiting Russia but not in as travel agents in India, educate opportunities in Russia. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 29 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 30
30 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 FAMILY ALBUM SKÅL Delhi honours past presidents
SKÅL International Delhi gathered at ITC Maurya on March 30 over lunch to felicitate its past presidents and acknowledge their efforts. They also paid homage to the late B.L. Nijhawan, founder of the Nijhawan Group. Explaining the agenda of the get-together, Sunil Gadhiok, Vice President, SKÅL International said that it was time to felicitate the past presidents for taking SKÅL International Delhi to where it is. “We need more people attached to us so that it can become a club which is really worth its name and can contribute towards the cause of the travel fraternity,” explained Sanjay Datta, President, SKÅL International Delhi. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 31
ASSOCIATIONS APRIL 2ND FORTNIGHT ISSUE 2016 TRAVTALK 31 TAFI’s Joint Bank Guarantee from July 1 Travel Agents Federation of India (TAFI) is rolling out Joint Bank Guarantee (JBG) scheme for its members from July 1, 2016.
ning in the past, before the While the scheme will securing the ticket stock and interest and give it back to our collaterals.” Gupta said, “Also, TT BUREAU insurance companies came start from July 1, the TAFI how to get the proper ticket membership. In fact, the con- this would allow agents to AFI has finally approved into the picture. Ten years team is confident that it will be stock from the airlines.” tribution for a smaller agent is increase or decrease their Tthe Joint Bank Guarantee back, when there were 2,800 beneficial for the members. approximately the same bank guarantee by way of a scheme for its members and IATA certified agents, we had Vijay K. Gupta, Chairman– Explaining the scheme, amount as what they are pay- written notice in a day or the first presentation on the more than 200 members North India, TAFI, said, “It will Chugh said, “Under the new ing to the banks today for get- even an hour.” under the scheme. We are make life easy for all sizes of programme, smaller agents ting their bank guarantee. confident to have the same travel agents, whether it’s a contribute smaller money, While in banks they have to Chugh concluded, “The number of members big consolidator, medium size which is not commission or give collaterals along with this main aim is to reduce the cost, under this scheme this time or a small agent.” Chugh charges, but a deposit. And money as a charge, TAFI make the members more pro- around as well when the added, “We are creating a whatever the corpus we col- advantage is that they are fessional and at the same time number of IATA agents has platform for our members on lect, we are going to put it in giving this money as a educate them on how to work reached 4,000.” how to reduce the cost of a fixed deposit and get an deposit without having to give on greater margins.”
Praveen Chugh Vice President TAFI
Ten years back, we had more than 200 members under the scheme. We are confident to have the same number of members this time around
same was done in New Delhi. Speaking on the occasion, Praveen Chugh, Vice President, TAFI, said, “TAFI JBG was a more successful programme when it was run-
Vijay K. Gupta Chairman–North India TAFI
This would allow agents to increase or decrease their bank guarantee by way of a written notice in a day or even an hour 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 32
32 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 HOTELS Serviced apartments: For new-age corporates For both home-grown as well as international hospitality brands, serviced apartments are the best bet for corporate and long-staying guests.
it will be very profitable for N ISHA V ERMA owners to invest in the same,” he adds. The concept midst innovations and new perfectly suits those who Aconcepts coming up in the want a home away from hospitality industry, serviced home, Kapoor says, adding, apartments have seen a surge “There is an increased in the last few years. One of the demand for the residences as first players in this sector in renting houses for short to India was The Leela Hotel & medium-term stay is difficult Residences, Gurgaon. Michel and comes with various legal Koopman, General Manager and security issues.” Michel Koopman Jai Kishan Aseem Kapoor Kul Bhushan Dhawan of the property, says, “Due to General Manager General Manager General Manager General Manager the ongoing expansion of the The Leela Hotel & Residences Novotel Kolkata Hotel & Residences Hyatt Regency Delhi Fraser Suites New Delhi While India does show Indian economy and key regu- potential, there is a long way to latory developments, we see a Manager, Hyatt Regency apartments in India is new, but many operational challenges catch up with the international clear growth in demand Koopman notes that Delhi, reveals, “The maximum is catching on and in the near for hotel brands to maintain and cities like Dubai, where the for serviced apartments.” most of their business for res- demand for Hyatt Regency future the demand would offer quality service. number of residences is Seconding this is Jai Kishan, idences comes from Telecom, Delhi Residence is from diplo- increase as people realise that greater. “I agree the availability General Manager, Novotel IT and ITES companies. “With mats—those who are all the comforts of home can But, the question is how of service apartments is much Kolkata Hotel & Residences. the government’s thrust on settling in and some who be experienced at one place profitable are these resi- less in India, as we do not have He says, “A sharp surge in busi- medical tourism and initiating are moving out. However, we and development is rising dences? “Residences are for the infrastructural growth hap- ness travel over the last decade medical visas for tourists com- also see a heavy demand by faster than demand.” long staying guests and guar- pening at the same pace. Also, with India becoming more inte- ing to India, we see it as an head honchos as they antee a steady revenue we do not see multi-use real grated with the global economy, opportunity for extended stay also look out for premium and Kishan adds, “Long proj- stream. This works especially estate developments where we has resulted in increasingly and rise in the need for resi- safe apartments.” ects at different cities demand well in the lean months and have apartments, malls, more professionals from dences,” he adds. a relaxed and yet super-efficient also brings in the preferred and five star hotels in same India and abroad frequently Seeing the potential of place to stay in. A place where brands,” says Kishan. vicinity for guests’ comfort,” travelling to business hubs and On the other hand, Hyatt this market, international the housekeeping, laundry, explains Koopman. spending extended periods of Regency Delhi opened a sep- brands like Fraser Suites have security and daily conveniences Koopman believes that time working from different arate residence wing in its followed suit. Kul Bhushan are all taken care of even before developing and managing Kishan concludes, “India, locations, giving a push to the existing facility to meet the Dhawan, General Manager, the guest steps back into his service apartments involves however, has caught on to the demand of residences or serv- demands of diplomat guests. Fraser Suites New Delhi, says, residence after a long day’s less investment. “As we do trend now, and there should be iced apartments.” Aseem Kapoor, General “The concept of serviced work.” To top it, there are not see the demand increasing, no looking back.” 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 33 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 34
34 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 STATES
The shrines of Chhattisgarh are important centres of spirituality and faith. Every year thousands of tourists from India and abroad visit these holy places. Among the huge number of temples are those of ‘Shri Bamleshwari Devi’ of Dongargarh, ‘Shri Mahamaya Devi’ of Ratanpur, and ‘Shri Danteshwari Devi’ of Dantewada, which stand out due to their archeological importance and offer a whole- some experience. Take the leap of faith in
Shri Bamleshwari Devi How to get there: The nearest airport Bilaspur-Ambikapur state highway, the Temple, Dongargarh is at Raipur (110 km away) and the temple and the relics of scores of ancil- This picturesque temple is locat- nearest railhead is Dongargarh lary temple, domes, palaces and forts ed in Rajnandgaon district, on the Railway Station. One can also reach — now rundown by the time and natu- high hills (1,600 ft). It is of great spir- Dongargarh via road as cars, buses ral forces — seem to tell a story. Based itual importance and a legend is asso- and taxis are readily available from on the Nagar school of architecture, the ciated with this shrine. Approximately Rajnandgaon to reach here. temple is surrounded by an 18-inch 2,200 years ago, the area was ruled thick boundary wall. Supported by 16 by Maharaja Kamsen. When the Top draw: The ropeway in stone columns, the temple is believed queen gave birth to a son they named Dongargarh is the only passenger to be built around 12th century A.D. him Madansen. Since Raja Veersen ropeway in Chhattisgarh. Many of the statues and motifs used in considered it a blessing of Lord Shiva the temple have been taken from run- and Parvati, he constructed the tem- down or broken temples. ple of Maa Bamleshwari. Situated Shri Maharaja Devi Mandir, amid beautiful hills that remain cool Ratanpur The main campus of temple throughout the year, visitors have to Shri Mahamaya Devi Temple is has the smaller statues of Mahakali, climb 1,100 stairs to reach the shrine. one of the most revered shrines Bhadrakali, Surya Dev, Lord Vishnu, Another prominent shrine in the vicin- endowed with spectacular architecture. Lord Hanuman, Bhairava and Lord ity is Chhoti Bamleshwari temple. Surrounded by lush green hills and 150- Devotees flock these temples during odd ponds, thousands of devotees visit Shri Danteshwari Devi, the festival of Navratra. Shivji Temple the town twice a year during the festival Dantewada and the temple dedicated to Lord of Navrataras. Situated 25 km from the Dedicated to Goddess Hanuman are also located here. city of Bilaspur (Chhattisgarh) on the Danteshwari, this temple is one of the 52 shakti shrines (peeth). The temple is situated at the spot where the tooth of Devi Sati fell. It was built by the Chalukya kings of Bastar dur- ing 14th century in honour of their family Goddess, Devi Danteshwari, who is venerated by both Hindus and tribal’s in the entire Bastar region. The temple is divided into four parts – Garbh Griha, Maha Mandap, Mukhya Mandap and Sabha Mandap. The first two are con- structed using stone. The tem- Shiva. It is believed that the first ritual pond is the splendid dual statue of ple itself has been constructed at var- was performed at this place by Mahamaya, the one in the front is called ious times, but the sanctum sancto- Kalinga King Ratna Dev in 1050 AD, the Mahishasur Mardini and the hind rum is believed to be more than 800 when he shifted his capital from statue is believed to be that of Goddess years old. A Garud Pillar has been Tuman to Ratnapur. Because of its Saraswati. During Navatratras, devo- erected in front of the temple strategic geographic location, King tees from across the country and the entrance. The Danteshwari Temple Ratna Dev and his heirs made world come here to get a glimpse of the really comes to life during the Bastar Ratnapur their capital and built up Devi and pay their respects. Dusshera festival season. There is palaces, fort and temples, the rem- also a tradition of lighting of Jyoti nants of which can be seen till today. Around the main temple are other Kalashas during Navaratra here. temples equally rich in historical and Top draw : The dual statue of Maa archeological value. The most impor- Top draw: Along with beautiful tem- Mahamaya. Inside the main temple tant of these are the Mahamrityunjaya ple, the place is blessed with green campus, facing the famous Kanthi Panchmukhee Shiva temple and the valleys, blue hills, deep forests and Dewal temple and the temple’s main Kanthi Dewal temple. fast flowing rivers. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 35 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 36 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 37
AGENTS APRIL 2ND FORTNIGHT ISSUE 2016 TRAVTALK 37 Young travellers Best Western sets foot in India Best Western Hotels & Resorts has inked a master franchise agreement for Contiki with Delhi-based Sorrel Hospitality. Sorrel will be responsible for Best New Zealand-based Contiki Holidays, that Western’s future positioning, growth and development across India, targets only 18-35 year-old travellers, is Bangladesh, and Sri Lanka. expanding in India and tapping the trade TT BUREAU Singh, Vice President Sales ensuring the system embodies culture. Sorrel will begin to create more mindshare. & Marketing. Best Western’s core values and aggressively pursuing the orrel has put together brand standards. The Sorrel development of Best Western’s Sa team of leading Sorrel has already begun team will focus on enhancing boutique hotel brand GLō and H AZEL J AIN experts to guide Best an analysis of the Best Western Best Western’s image in India, Vib, capitalising on India’s Western’s efforts in India, portfolio in India, which currently driving quality and steady, con- thriving millennial market. n the market for coach touring only for young travellers that including Gurmeet Singh includes 22 properties. The sistent growth for developers The company will also Iare between 18-35 years, Contiki Holidays is getting ready to Uberai, Promoter Director, company will work to identify and investors. An emphasis will officially introduce the Best tap the market aggressively. Sam Morrah, Director of Sales & Atul Jain, Chief and retain only those that are also be placed on improving the Western Permier Collection Marketing (Asia) for Contiki Holiday, says, “India is one of the Operating Officer and Tajinder most stable and profitable, guest experience and service brand to the market. markets we have identified as having key potential for growth not just because of its huge population but also because of the growing youth
Sam Morrah Director of Sales & Marketing (Asia), Contiki Holiday
segment. We are already doing some business from India but we want to grow this market and are now talking to the travel agents and tour operators here to create more recall.”
The company has appointed Jensen Dsouza as Country Sales Manager for Contiki Holidays in India who will interact with the trade. Its sister concern Trafalgar already has a huge presence in India. The company has been meeting the trade in Mumbai, Bengaluru and New Delhi.
Morrah adds, “We under- stand that the 18-35 age brackets is quite a small win- dow of opportunity as com- pared to products that focus on all ages. But we are seeing growing engagement and interest from India. Younger people are traveling more and we get a lot of honeymooners too. At the moment we are not at the forefront of the trade’s mind for this particular market.”
Qantas means business Australia’s Qantas Airways invented Business Class in 1979 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 38
38 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 QUICKBYTES Untapped tourism frontiers With the Indian inbound and outbound tourism segments evolving and diversifying, industry leaders believe it’s about time that agents looked at hitherto untapped segments to sustain and grow.
INDER RAJ AHLUWALIA Indian outbound is outpacing Government’s apathy towards inbound. This means the tourism has led to a declining industry has to become more situation since last year. This It is time for agents to think proactive. Until now the focus has resulted in serious financial and act out of the box. This is has been on individual trav- implications for all inbound imperative. The evolving tourism ellers, but there is now a dis- tourism organisations – tour industry makes it important for cernible trend towards operators, hotels, resorts, tour operators to adopt newer targeting niche sections. transport operators etc. Under strategies and look at untapped Associations, schools, sports such circumstances, tapping segments. Schools, clubs and groups, and corporates are completely untapped business associations, biking tours, golf now coming under the scanner and this is going to be segments is risky as the availability of services that should tours, women-only tours, young vital for the industry’s future. There’s also a great business be assured by government even in established segments couple tours; and special interest scope in handling niche products and services for the are in doubt. Tapping new segments will make it difficult groups focusing on sports, cuisine, music and history, all affluent travellers. Focusing on special inputs such as to maintain committed services. It can be successfully have great business potential. private cruises, private safaris, luxury transportation, done only when we start seeing growth in business, and government departments do their job at least at some and elite social events can generate additional business Guldeep Singh Sahni desirable levels. Several state governments are creating for agents. President new destinations, but these ‘islands of excellence’ are Outbound Tour Operators Association of India (OTOAI) Vijay Thakur located at distances from one another, making it difficult President, India Vision Tours & Travels to create tourist circuits. Inbound tour operators are including niche products, but takers are limited. Sarab Jit Singh MD, Travelite India To tap new business segments While agents are now tapping is going to become essential more business segments such as for agents’ success in the near schools and clubs, etc., there is a future. Select segments have world of opportunity at hand. They Today’s agents have to buckle huge business potential. have to take stock of the potential up and keep pace with current School groups, underprivi- available in various segments and trends, and need to tap new leged children, poker and systematically tap them. Sehgal business sources. They have to bridge groups, budding sports puts great store in the ladies seg- focus on trade associations; enthusiasts, niche women ment. He feels that in the Indian women-only groups, senior citi- groups, wine groups, clubs scenario, the ladies segment is a zens groups, schools etc. Trade and institutions, all have business potential. Besides pro- huge and potential one in the travel industry, and the possi- Associations can yield big busi- viding business, tapping such segments will also enable bilities are enormous. Agents would thrive if they treat this ness. Furthermore, clients would agents to stay ahead in an Internet-dominated business, segment as a ‘priority niche area’. Golf and nature tours also reap the added incentive of tax as these segments would require ‘hand-holding’, and have enormous potential. benefits from their travel. Agents have to realise and seize would, therefore, be more dependent on agents. this opportunity, and go still further and segment trade Rajan Sehgal Director, Arrivals Air Services Ankush Nijhawan associations into specialised groups, like for instance, MD, Nijhawan Group medical tourism. M.S. Chawla President, Chairman, Siddharth Travels
Just because outbound travel is increasing doesn’t mean agents The fact that there is enormous untapped potential for Indian out- can sit back and relax. Business norms constantly change, and bound is now well-known. The question is whether it is being opti- there are still many untapped segments. There is a great potential mally tapped or not. There’s a long way to go in this respect. While in exclusive, specialised tours, and concentrating on them holds business potential exists across the board, particularly lucrative the key to future success. Agents would do well to focus on exclu- are travel segments such as senior citizens, schools and colleges, sive, special women’s tours; culinary tours; religious tours; sports and adventure seekers. Inbound tourism to India also has untapped tours (mainly cricket); and senior citizen’s tours. potential segments such as adventure; eco tours; medical and well- ness; and truly offbeat destinations. Homa Mistry Chief Executive Officer, Trail Blazer Tours Cdr. C.P. Sharma MD, Neptune Travco 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 39 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 40
40 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 FAMILY ALBUM Emirates bats for the travel trade
The Emirates Cricket Trade Tournament 2016 in Mumbai saw the top eight winning teams battling it out for the title with team LAX Rangers emerging as the winners. The tournament witnessed large number of members from the travel and trade fraternity including the organisers, co- sponsors and associate partners with travel body heads from TAAI and TAFI. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 41 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 42
42 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 FAMILY ALBUM Ras Al Khaimah enthralls Mumbai
Ras Al Khaimah Tourism Development Authority (RAK TDA) conducted its first ever travel trade roadshow in India on April 6 in Mumbai. The educational sessions familiarised the travel trade community with Ras Al Khaimah. The 20-member delegation, comprising hoteliers, resorts, spas, and representatives of tour attractions, interacted with over 200 key travel and tour operators, MICE providers and up-market leisure operators. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:45 AM Page 43 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 44
44 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 FAMILY ALBUM OTOAI changes the game
The two-day Outbound Tour Operators Association of India (OTOAI) convention held in Bali discussed key issues ranging from visa problems and the changing market dynamics to rapid digitalisation in the travel industry.
Contd. on page 46 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 45 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 46
46 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 FAMILY ALBUM The party starters in Bali 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 47
AGENTS APRIL 2ND FORTNIGHT ISSUE 2016 TRAVTALK 47 Niche in the UAE Expanding to Central Asia For Clover Travel & Tourism, India is a big Destination Travel Services (DTS) has opened a new office in Almaty, source market for outbound to Dubai and Kazakhstan, and has signed contracts with Ritz Carlton, Rixos and Ramada. the company is now adopting an TT BUREAU we have opened our own office “Our staff and guides are fluent aggressive approach to boost numbers. in Almaty to assist with tour in English to assist. I especially ust three hours away from packages and visa assistance.” recommend Almaty in winters JIndia, Almaty in Kazakhstan He also added, “There is direct for families to enjoy snow, skiing increase the turnover by three is a destination of all seasons flight from Delhi to Almaty, which and other activities.” TTBUREAU times,” adds Shaikh. and all types of travellers. Rohit is only three hours.” ffering solutions for out- Shorey, Director, DTS, reveals, Talking further about Obound, inbound and other He says he would want to “It offers great attractions from In order to ensure great Almaty, he says, “Almaty is quite services globally, Clover Travel connect with agents from India beautiful blue lakes and snow stay for travellers to Almaty, a sophisticated place – one for & Tourism (CTT) is a one-stop and for that they are also host- covered mountains, ski resorts “DTS has signed direct con- enjoying green parks and excel- shop for travellers. Sabir ing a gala dinner and have invit- that will match those of tracts with hotels such as Ritz lent museums, shopping and for Rohit Shorey Shaikh, Managing Director, ed many agents to share their Switzerland and fabulous shop- Carlton, Rixos and Ramada,” partying in the finest restau- Director, DTS Clover Travel & Tourism, says, plans to promote this region. ping of all-known brands. Now, says Shorey. He further adds, rants, cafes, bars and clubs.” “We offer customers highly professional travel-related services which includes airline tickets, hotel reservations, car rentals, cruise bookings, holiday & tour packages, travel insurance, visa assis- tance, meet and assist facili- ties, chauffeur-driven private car transfers at major cities worldwide and other travel related products.”
Sabir Shaikh Managing Director Clover Travel & Tourism
Emphasising on the USP of his company, Shaikh says, “Along with teamwork, integrity, respect and service as our core strengths, we con- stantly create awareness of changing travel trends among our customers. In these years of providing travel services, the company has gained a large number of repeat customers be it individual travellers or part of large corporates.”
As a result of this dedi- cation, he says, they have cre- ated a niche for themselves, not only in the UAE, but India as well. “From the Indian mar- ket we are specifically doing outbound to Dubai. The emi- rate is known for luxury and innovation. We are also doing market study and are planning to increase some more destinations. To start with, we might add Egypt from there very soon.”
In 2015 they had around 5000 passengers from India and they achieved this figure with only marketing and per- sonal contacts. “In 2016, we have an aggressive plan to expand the market share. Hence, we have hired regional sales manager to penetrate the market and will introduce an e-commerce platform to 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 48
48 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 FAMILY ALBUM Exploring Britain beyond London
Visit Britain organised their annual flagship event ExploreGB in Liverpool this year. The event providing 300 British & Irish tourism suppliers and destinations an opportunity to meet and do business with up to 320 international hosted buyers from 40 countries including over 20 Indian buyers. This two day event was followed by a familiarization trip to South West & South East England including Bristol and Bath. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 49 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 50 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 51 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 52
52 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 AVIATION Domestic traffic triples 95% load factor Kapil Kaul, Chief Executive Officer and Director -South Flydubai wants to make its presence felt in India but only Asia, Center for Asia Pacific Aviation (CAPA) gives an if the bilaterals permit, says Pran S. Dasan, Regional insight into the aviation scenario in India. Manager for India, Nepal, Sri Lanka, Flydubai.
times. “Most interesting is the of your cost is not in your con- KANCHAN N ATH N ISHA V ERMA expected growth in the fleet, in trol and is dependent on he aviation sector in India 2015 from 394, to 663 aircraft ndia has certainly been a other factors, like fuel, aircraft Tshows immense potential in 2020 and 1000+ aircraft in Igrowth story for Flydubai lease payment, engineering provided it is supported by the 2025. These are unconstrained ever since it started opera- maintenance support, training correct regulations and market forecasts. These forecasts are tions in the country, says of pilot and staff, Route forces, said Kaul. “The number subject to changes in policy Dasan. “We have 95 per cent Navigation Facilities Charges of domestic passengers that and liberalization,” he noted. plus seat load factor round the (RNFC). All these costs are have grown in the last 10 years year from all the eight Indian fixed and add up to 80-85 per is three times greater than the Challenges include creat- cities we fly to.” He further cent of the total cost, leaving number of passengers in the ing a more positive regulatory claims, “We would love to Pran S. Dasan only two types of costs — previous 50 years. India is slat- Kapil Kaul framework, ensuring safety and operate to a total of 42 cities Regional Manager for India salaries and agent commis- Chief Executive Officer and Director - Nepal, Sri Lanka, Flydubai ed to have massive growth South Asia, Center for Asia Pacific security remains paramount. in India including all the sion. This is the reason all air- potential, going forward inter- Aviation (CAPA) “More important investment in state capitals and a lines like to reduce it to the national as well as domestic. airport and airport capacity, number of secondary cities. not give any commission to maximum they can.” This growth is beneficial to there remains physical infra- However, it is subject to the travel agents in India. Dasan everyone both as a consumer 8.1 per cent. Ten year CAGR, structure inadequacy, negative bilateral and permissions from reveals, “We have asked While he agrees that air- as well as professionals in the FY 2005-2015 it was about 13.7 fiscal regime and productivity the government.” everyone to mark up on the lines can’t do without travel industry,” he said. per cent domestic and 10.1 per challenges. India could face a tickets. This is the model agents, he claims that cent international. Over the last capacity crisis without construc- Explaining further, today. While we keep getting very soon an evolution will Giving an overview of the 10 years, the domestic traffic tion of 50 new airports over the Dasan says, “As of now we feedback, this is how our busi- be seen in the business previous decade at the recently has been up 3.5 times and inter- next decade,” he added. have exhausted the capacity ness model is structured. We of agents. “Agents will held HOSI conference in Delhi, national traffic has been up 2.6 that was available to carriers do not have a system of offer- find their own niche Kaul elucidated, “In the last 10 times. From 40 to 50 million pas- While the Golden of Dubai in India. It will be only ing commissions anywhere in among the different kind years there has been a dramatic sengers we are headed to 100 Triangle of Delhi, Mumbai, when the Government of our network.” of businesses that exist and increase in the traffic for India. million passengers next year.” Bengaluru, seems to be getting India permits the new bilateral take it forward. They will Five year CAGR, FY 2005- stronger, other airports like that we will be able to add He continues, “Airline evolve. Those who would be 2010, the domestic growth was The aviation expert Chennai and Pune have more destinations or add industry is ever changing, just able to establish packaged 18.5 per cent, international believes that by 2025 inbound capacity problems. Most of the more services to existing des- like any other business. tours with airlines would growth about 12.1 per cent. Five would be roughly at about 15 airports in 50 cities across tinations in India.” Everyone is looking where certainly be successful. year CAGR, FY 2010- 2015, million from 8 million, outbound India are going to saturate in they can save money and Some agents have already growth was 9.1 per cent and is likely to be around 45 million the next three to five years in Flydubai, however, is cost. It’s a very capital inten- started doing it. And this is the international growth was about crossing about two and a half India, he added. one of those airlines, which do sive industry. A major portion way forward.” 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 53 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 54
54 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 HOTELS East Europe gaining ground Nijhawan augments profile With new outbound destinations gaining popularity, taxation Nijhawan Group has taken on as the Sales & Marketing and currency fluctuations create a knee-jerk reaction, says Representative for Nusa Dua Beach Hotel & Spa, Bali, to serve Amit Sen Roy, VP, Leisure Contracting, WOW Holidays. their clients better and increase market share from India.
India is one of the fastest- Group, says, “We are delighted luxury accommodation TT BUREAU TT BUREAU growing outbound travel mar- with this collaboration as India within the Nusa Dua hile neighbouring coun- kets in the world, second only usa Dua Beach Hotel & is the seventh biggest market area, famous for their land- Wtries like Thailand, to China. The GDP growth of 7 NSpa has a strategic mar- for Indonesia & the number of scapes gardens by the Malaysia, Singapore, and Sri per cent annually and expend- keting plan with Nijhawan Indian travellers to Bali is white sandy beach and Lanka, are first ‘foreign holiday’ able income, adds the lure of Group to deliver personal cus- increasing, especially for Balinese heritage gate choices, last year brought many overseas holidays, adds Roy. tomer service and speed the incentive trips. architecture. new destinations to the forefront, inquiries while simplifying the Roy says. Discussing the chal- way hotel interacts with its lenges faced by the outbound Indian agent network, says Iva Talking about the destina- tourism industry, Roy says, Farida, Director of Sales & tions that are gaining popularity Amit Sen Roy "Taxation and currency fluctu- Marketing for the resort. amongst Indian travellers, Roy Vice President ations create a knee-jerk Leisure Contracting, WOW Holidays says, "While classical Europe response. Depreciation of the “We are committed to and USA are eternal, 2015 has rupee against the dollar has bring people closer to experi- seen more interest in East We have been become a very big factor for ence Balinese hospitality even Europe, the Mediterranean supporting small Indian tourism. Destinations before they step into the island region and cruises. Though such as the US, Canada, UK of Bali and this initiative will recently introduced, we have and medium and Europe have seen a drop position us to serve better in seen growing requests for agents to create in arrivals from India due to our key growth market, India,” Iva Farida Ankush Nijhawan Georgia, Armenia, Croatia and rupee rate fluctuations." Farida says. Director of Sales & Marketing Managing Director some Balkan nations in tour itineraries, train Nusa Dua Beach Hotel & Spa Nijhawan Group European countries. South the frontline staff, Talking about the assis- Nusa Dua Beach Hotel & assist in creating tance provided by the company Spa is one of the best when it to the travel agents, Roy comes to customer service “India is one of the fastest The five-star diamond WOW Factor their e-mailers and explains, "We have been especially for individual trav- growing markets of outbound resort has welcomed a ray of advertising supporting small and medium ellers, Corporate & MICE busi- tourists & we are positive to royalty, presidents and The company saw growing travel agents to create ness – by bringing the Balinese increase the number of Indian other dignitaries from all requests for Georgia, tour itineraries, train the frontline heritage concept with a mod- visitors to Nusa Dua Beach over the world since its Armenia, Croatia and some America is gathering more and selling staff on the destina- ern style, she adds. Hotel & Spa.” opening. The newly renovated Balkan nations in European interest as well. We expect tion and its highlights, assist in 382 guestrooms and countries in 2015 greater interest post the Rio creating their e-mailers and Ankush Nijhawan, The beach resort suites embody Balinese Olympics in 2016." advertising." Managing Director, Nijhawan claims to be a pioneer of ambiance. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 55 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 56
56 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 Colombo-Hambantota direct Aitken Spence moves north Cinnamon Air is launching a daily scheduled flight While South India has proved to be Sri Lanka’s number between Hambantota and Colombo from May 1, 2016, one source market like it has been for Aitken Spence, the reveals Sean Dwight, CEO, Cinnamon Air. company is moving northwards to tap Delhi market.
of amphibian aircraft as well, uplift for scheduled flights has visiting agents covering the N ISHA V ERMA H AZEL J A IN providing a somewhat rare been over 7500 and another entire breadth of India. innamon Air stands out experience to passengers 4000 passengers from 600 ri Lanka-based company Camong all the other when landing on water,” charter flights, which according SAitken Spence is looking to Its six resorts in Maldives, domestic airlines, claims he said. to Dwight speaks volumes India with great hope, and Ratnayake reveals, is also pop- Dwight. “It is the only domestic about its performance. In order extending its focus to include the ular among Indian tourists. “We airline that operates scheduled Dwight further says, “We to boost the figures further they northern part of India. Suranga are doing a lot of promotions flights out of Bandaranaike have competitive advantages are now launching new routes. Ratnayake, General Manager, with Maldives as well in terms of Reveals Dwight, “Currently, our Aitken Spence, who also looks special packages catering to the most popular routes are from after its hotel division, says, “For Indian traveller. Traditionally, Colombo to Sirigiya, Sri Lanka, south India has been Maldives is a long-stay destina- Trincomalee, Batticaloa (serv- the real market with over 70 per Suranga Ratnayake tion but we are promoting three ing Pasikidah), and Kandy cent of the arrivals coming from GM nights’ packages to Indians as Aitken Spence along with routes between there due to its proximity. Our people do not stay for a long Kandy and southern points. focus at Aitken Spence Hotels time,” he says. Starting May 1, 2016, we will & Resorts is to get to the niche international brands are coming offer daily scheduled flights clients in other cities of India. In in, which only prompts us to get Aitken Spence Hotels & between Mattala International the northern region, so far we more aggressive. We meet the Resorts had introduced promo- Airport in Hambantota and have been trying to capture agents in India every three tional packages with Sri Lankan Bandaranaike International places apart from Delhi so we months since we only cater to Airlines to give more exposure Airport in Colombo.” will now be focusing predomi- the B2B market. We speak to to its hotels and DMCs. It had nantly on Delhi.” them on a one-to-one basis and two packages for the Indian He also claimed that a updating them on our products market – a beach package and International Airport and due to our extensive network, huge share of the business Aitken Spence has a very and destinations.” He adds his one that included best locations Colombo City with maximum experienced pilots, equipment, comes from overseas travel strong hotel arm. It opened its hotels are popular for destina- and hotels of Sri Lanka. “We are number of destinations in Sri high quality of maintenance, and agencies and the internet, Heritance Negombo this April tion weddings as well as MICE testing the waters at the Lanka. Also, the level of com- quality of service. We also offer which form a vital part of built with an investment of `5 bil- apart from leisure. moment for the kind of fort and luxury inside competitive pricing for our char- their sales strategy. “We lion. It takes its total inventory to marketing we are going to do in Cinnamon Air aircraft is ter flights, which contributes sig- engage with travel agents 10 hotels in Sri Lanka, six in the Underlining its upcoming India. As we go along, there will unmatched compared to other nificantly to our revenue.” using sales visits, mailers, Maldives, five in the Andamans activities, he adds that Aitken be more packages to cater to domestic carriers in Sri Lanka presence at travel trade events, and one in India. Ratnayake Spence will participate in key other parts of India and there will and the airline is the only oper- In fiscal year 2015-2016, and positive relationships,” adds, “Sri Lanka is growing in trade exhibitions, and conduct be more flights as well,” ator with a fleet that consists Cinnamon Air’s passenger he claimed. terms of inventory and a lot of marketing activities in terms of Ratnayake says. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 57 HOTELS Evolving role of General Managers With changing dynamics and rising competition in the hospitality industry, the role of hotel general managers is also becoming more complex and challenging. Five GMs of leading hotels list down what it takes to be at the helm in such state of affairs.
KANCHAN N ATH It is a very challenging role today. A general manager needs to be able to ensure that the I think it’s learning for both sides, company’s culture is alive and it’s important to have open and well in the hotel. One can tell clear communication channels. whether the company culture is It’s important to establish the rule alive in the hotel the moment you of engagement, who does what walk into a hotel, engage with and when. We can tap into their the associates. Where the cul- knowledge, plan to what can be ture is alive operations are found done to move forward. They have to be on track. General manager role is much more com- to give whatever is needed for the plex today, he/she needs to be able to manage owner operation. relations, be a brand custodian, balance core card, and Kurt Straub manage social media, communicating in real time. Vice President Operations, Hyatt Hotels Corporation Neeraj Govil Market Vice President - South Asia, Marriott International
We hire managers but promote leaders. General manager is the A general manager is in the day-to-day leader at the hotel. All position to exert so much influ- the strength of the brand comes ence on so many factors, so they to the fore because of the lead- need to try and create value and ership of the GM. Interpersonal endearing value that would skills are extremely important, remain three to four years after above and beyond all technical they are gone. expertise, since the GM needs to be able to engage the various Rajiv Kaul stakeholders. President, The Leela Palaces, Hotels and Resorts Raj Rana Chief Executive Officer of South Asia, Carlson Rezidor Hotel Group
Primary expectation of a GM is that he should be the brand manager, be the guardian of the brand, to ensure the brand comes to life and the customer experiences are consistent across the hotel. At the end of the day, we are delivering an experience to our guests that are manifested through the brand. Secondly the GM is also an asset manager for the hotel, carrying the respon- sibility to manage the asset, in keeping with the brand expectations. Thirdly he should be a people developer, a leader of people, with the prime responsibility to not only attract and retain but develop talent, give them growth opportunities and be a mentor to give them career and industry growth inside as well as outside the hotels Shantha de Silva Head of South West Asia, InterContinental Hotels Group
Cox & Kings hosts foreign tour operators
Foreign tour operators at a lunch hosted by Cox & Kings to celebrate CII Destination Kolkata at the historic Bengal Club 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 58
58 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 AGENTS Self-drive tours in S. Africa Heritage to the forefront Tourism Enterprises has devised self-drive fixed departures Propagating the cause of eco tourism and the beauty of in countries like Iceland, South Africa, and Alaska, for an heritage properties, Indian Historical Hospitality is keen to unparalleled travel experience. tap the currently booming domestic market.
Moreover, Gosain shares TT BUREAU that they are also entering new TT BUREAU We are trying to attract mar- ocused on B2B segment outbound markets by bringing Fof tourism, Tourism another DMC on board. ndian Historical Hospitality kets like small conferences Enterprises brings best inter- "Recently we have signed on Iencompasses travel solutions and domestic tourism and to national DMCs to travel agen- Czech Republic DMC to catering to accommodation, cies and tour operators in cater the demand of Central travel and logistic require- draw in more visitors, we are India and imparts destination Europe. Before that we had ments. The consultancy repre- offering special packages as well as product knowledge. started promoting Greece since sents some of India's finest with extra services. To keep up with the expansion mid-2015 and it was a success. boutique hotels, heritage of the tourism industry, Ravi Gosain We have planned to move hotels (forts/palaces/ havelis), Alok Bhatt |they have signed an agree- Managing Director toward destinations like Russia wildlife destinations, luxury Tourism Enterprises Director - Sales and Marketing ment with Adventures and Balkans – Serbia, camps and hill resorts. Indian Historical Hospitality Overland to promote unique Montegro, Albania and Currently, they handle proper- self-drive fixed departures Recently we have Macedonia," he says. ties in Rajasthan, Madhya around the world for Pradesh and Uttarakhand. to attract markets like small getting back to normal with the Indian travellers. signed on Czech For the most part, a conferences and domestic government pushing for growth Republic DMC to majority of Tourism Speaking about the com- tourism and to draw in more In India. With lower fuel prices Speaking on this mile- cater the demand Enterprises' customers come pany's USP, Alok Bhatt, visitors, we are offering special and hopefully lower hikes in stone, Ravi Gosain, Managing from Delhi NCR and Mumbai Director - Sales and Marketing, packages with extra services. prices this year, I feel that there Director, Tourism Enterprises, of Central Europe. of course, but some Tier II Indian Historical Hospitality In addition, we understand the will be decent growth in 2016." reveals, "We already had two Before that we had cities have recently started says, "We focus on promoting need for expansion and are self-drive groups - one in showing interest. selected eco-friendly/rural concentrating on different over- Iceland, and one from started promoting tourism heritage properties seas market which have poten- IHH Portfolio Nagaland via Myanmar to Greece since "Tier II cities like which are ideally located in tial but remain unexplored." Bangkok. Both were successful Jaipur, Lucknow, Raipur, each place. We are increasing Currently, IHH handle prop- and highly appreciated among mid-2015 Bangalore are coming extra activity to generate more Bhatt feels that with the erties in Rajasthan, Madhya the tourists. Our next destina- up very fast. We have set up a interest from traveller." government initiating different Pradesh and Uttarakhand. tion will be South Africa in June target of sending 10,000 avenues for growth of the The company is concentrat- and Alaska in August." The chance to drive from tourists collectively to He also highlights the industry, the market will face a ing on unexplored overseas self-drive tour in South Africa Johannesburg to Cape Town various DMC’s this year and potential of domestic tourism likely growth. He opines, "The market scheduled from June 13-25, and enjoy thrilling experiences I think this target is reachable," and expresses interest in tap- market has been sluggish for 2016, will give visitors a on the way. he shares. ping the market. "We are trying last few years but it is slowly 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 59
AGENTS APRIL 2ND FORTNIGHT ISSUE 2016 TRAVTALK 59 Going strong in Tier II, III Experiencing South Africa Marvel Trip has launched its online portal marveltrip.com to offer travel services and solutions and has partnered with hotels and airlines to offer packages for domestic, inbound and outbound travel.
TT BUREAU same for both and are On the performance of increasingly looking for inbound market in India, Jain arvel Trip was launched in multi-destination trips.” He says, "Issues of safety and M2011, offering travel serv- adds that Europe remains security have made people ices to leisure and corporate the most popular destination apprehensive to travel to India. travellers. Talking about their amongst Indian travellers We have seen that tourists USP, Nitin Jain, Director, with newer and unexplored coming to India are looking for Marvel Trip, says, “Our strength destinations like New real, historical, ethnic and culi- South African Tourism hosted a delegation of 25 Indian travel partners who were selected after the successful completion lies in the familiarity of the Zealand, Bora Bora, Fiji nary experiences instead of of Learn South Africa – an education program for trade partners in India. Marvel brand in Tier II and Tier Island picking up. luxurious products." III cities. We are fairly new in the market as an OTA but our brand familiarity is our USP."
Nitin Jain Director Marvel Trip
We are marketing our online portal through trade journals and online promotions
Talking about their target segment, Jain says, "We are targeting long-haul destinations for the niche clientele. We focus on the 4- or 5-star category properties and provide luxurious experiences to our travellers. We have tied up with major GDS in the country like Sabre, Galileo and are partners with airlines like Lufthansa, Jet Airways, Air India, etc. We have also partnered with hotel chains like The Oberoi, Crowne Plaza, Taj, Hyatt, Leela etc."
He points out that since the launch of the company they have witnessed a double digit growth and are targeting a cent per cent increase in business in 2016. Jain says, “We are marketing our online portal through trade journals and online promotions. We are currently working with 1000 travel agents and offer comple- tive commission rates.”
Speaking about the travel trends amongst Indians, Jain says, “Indian travellers are choosing to travel to newer countries over domestic travel as the cost factor is nearly the 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 60 GUEST COLUMN Sturdy policy to boost aviation APRIL 2016 With 81 million trips, India’s domestic aviation market grew at over 20.3 per
Great Indian Travel Bazaar Jaipur Apr 17-19 cent during Jan-Dec 2015 - the highest growth rate recorded in the world.
Germany Travel Mart Magdeburg Apr 17-19 According to research studies, India is set to become the third largest aviation market by 2020. KITF Kazakhstan Almaty Apr 20-22
Visit Scotland Expo Edinburgh Apr 20-21 ith 24 per cent increase announcements meet the shows every alternate year Phocuswright India Gurgaon Apr 21-22 Win passenger air traffic in needs of MRO industry between the civil and defense Travel Technology February 2016, it is boom time partially. MRO is an sectors. These two air shows Conference for civil aviation in India. internationally com- should be combined into one However, the draft civil aviation petitive business and to get the advantage of size Himachal Travel Mart Shimla Apr 22-24 policy of November 2015 has we need an interna- and importance. Here again 6th UNWTO Silk Road Urmia Apr 24-25 still not been finalised. The tionally competitive we are competing with Task Force Meeting contentious issue of 5/20 tax and custom facilita- Singapore and Dubai for its should be addressed quickly tion regime. importance but cutting our Routes Europe Krakow Apr 24-26 so that other aspects of the vision own feet due to our internal draft policy start to move, of viability There is a need for the turf wars. Rendez-vous Canada Montreal Apr 24-27 some of them being extremely gap funding, are Finance Ministry to be a proac- important for the economy. steps in the right direction in tive partner rather than behave Arabian Travel Market Dubai Apr 25-28 spite of some economist being like a big brother. It’s not just The issue of regional con- critical of such cross subsidy. ease of doing business that Ecotourism & Sustainable Botswana Apr 25-28 nectivity, with both regional air- The Universal Service matters but also the cost of Tourism Conference ports and airlines finally getting Obligation Fund of the telecom doing business. If India is a their due importance, in a sector is a good example to high cost economy then no Arabian Hotel Investment Dubai Apr 26-28 country of India’s economic follow. Encouraging regional amount of improvement in Conference stature and size is a step in the airlines and airports with ‘ease of doing businesses’ right direction towards incentives to kick start regional will help. ICPB roadshow Bengaluru Apr 29 creating an aviation infrastruc- connectivity is also a welcome ture for a country for a fully move. Such incentives should Our airlines look for integrated economy. only be withdrawn once routes cheapest and most efficient become viable. MROs in our neighbourhood MAY 2016 Even the World Bank has as flying an aircraft to Sri come out with the growth The aviation industry is Lanka or Singapore for a advantage coming out of a apprehensive about MROs. It’s major check is not a big issue. Digital Travel Summit Las Vegas May 2-4 fully functional aviation infra- a near $1 billion business for Therefore, it is necessary for structure in the country. To our country alongwith employ- Finance Ministry to be a part- INDABA Durban May 7-9 achieve this the proposed cre- ment potential for skilled man- ner in this endeavour. The author Dr. Sanat Kaul ation of a fund for regional con- power, but we are not letting it is the Chairman of International Peru Travel Mart Lima May 13-16 nectivity with two per cent cess happen due to the cost of I’d like to mention that Foundation for Aviation, on most tickets, revised Route doing business in India. Union we are the only major civil Aerospace and Development (India Chapter) WTM Connect Asia Penang May 18-20 Dispersal Guidelines and pro- Finance Minister’s budget aviation country that hosts air
PATA Annual Summit Guam May 18-21
UNWTO World Conference Beijing May 18-21 on Tourism for Development Luxury boat for 80 at Dubai Marina Bangladesh International Dhaka May 19-21 Tourism Fair Lama Tours will host 200 agents from India in Dubai as part of its special incentive
World Travel Fair Shanghai May 19-22 scheme. In collaboration with Dubai Tourism Board, the company recently conducted its 14th annual roadshow spanning four days in Delhi, Chennai, BITE Beijing May 20-22 Bengaluru and Mumbai. WTM Connect China Hainan Island May 23-25 host 200 travel agents from Elaborating on the expec- PATA & MOT roadshow San Francisco May 24 TT BUREAU across the country. Such incen- tations from ATM, Singh says, tive schemes have been intro- "ATM is going to be one of the PATA & MOT roadshow Los Angeles May 25 Talking about the event, duced earlier too but not at this most vibrant exhibitions and we Kulwant Singh, CEO and scale and budget," he says. have high hopes as on one PATA & MOT roadshow Seattle May 26 Managing Director, Lama hand Europe and America are Group, says, "This year we have Singh also announced still overcoming from recession ILTM Asia Shanghai May 30-2 one of the largest delegation the introduction of 'Lama and we saw a huge dip in the from Dubai with 24 participants Beach Club' for the Indian Russian market into Dubai, on PATA & MOT roadshow Vancouver May 31 in the roadshow. We are excited travel trade to organise lunch, the other hand we see huge to see the variety of products on dinners, theme parties, team business movement from India offer like new attractions in building activities at the into the UAE and thus this year Dubai, existing popular excur- beaches in Dubai. He says, Kulwant Singh we are expecting a huge dele- JUNE 2016 CEO and Managing Director sions, international hotel chains "We are also launching a Lama Group gation of Indian travel agents at that are popular amongst the luxury boat in the waters of the show." Digital Travel Summit London Jun 7-8 Indian travellers like Ascot and Marina after ATM which Sea View." can accommodate 80 ing India the largest source KOFTA 2016 Seoul Jun 11-14 guests on the upper deck, two market for the emirate. He Lucrative Chance Singh revealed a special bedrooms on the lower says, "We are glad that Lama ITE & MICE Hong Kong Jun 16-19 incentive scheme for the Indian deck and dining space for Tours has substantial share of Any agent across India Connections Luxury Thailand Phuket Jun 19-22 travel agents at the event. "Any 40 guests." this business. We are the who would sell 290 agent across India who would largest DMC in terms of room nights to Dubai from UNWTO Conference on Kiev Jun 20-21 sell 290 room nights to Dubai He points out that 1.6 Indian numbers to the UAE April 15 to July 15, will Branding in Tourism from April 15 to July 15, will qual- million Indians visited Dubai and it is great to see the qualify for a fully paid trip to Dubai which will include CITE Cebu Jun 30-Jul 2 ify for a fully paid trip to Dubai last year as compared to 1.1 Dubai Tourism Board support- which will include return airfare, million in 2014 corresponding ing the road show, exhibiting return airfare, 5-star hotel 5-star hotel accommodation, to nearly 40 per cent growth the seriousness attached to accommodation, For more information and free listing, contact us at: [email protected] excursions and activities. We will from the Indian market, mak- this market." excursions and activities. 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:46 AM Page 61
CLIPBOARD APRIL 2ND FORTNIGHT ISSUE 2016 TRAVTALK 61 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:47 AM Page 62
62 TRAVTALK APRIL 2ND FORTNIGHT ISSUE 2016 MOVEMENTS
Tourism and Hospitality Skill Council Tourism Malaysia Mövenpick Hotel & Spa Mumbai Mumbai Bangalore Arun Nanda has been appointed as the new Chairman of Tourism Mohd Hafiz Hashim recently took over as Director, Tourism Joydeep Ghosh has been appointed as Director, Sales and and Hospitality Skill Council (THSC), a society supported by Ministry Malaysia, Mumbai. His main responsibilities include developing the Marketing at Mövenpick Hotel and Spa Bangalore. Ghosh brings of Skill Development and Entrepreneurship Western India market targeting especially with him an extensive experience in sales and (MSDE) through National Skill Development the Tier II and Tier III towns to reach the marketing geographical boundaries. He will Corporation (NSDC) to create a robust and one million Indian tourists mark. be involved in strategising and planning sustainable eco-system for skill development Hashim is also planning to promote of marketing initiatives. His responsibilities in the hospitality industry. Nanda will guide niche products like self-drive, luxury will also involve leading the team to and lead the organisation in their aim to fulfill travel, eco-tourism, sports tourism, achieve the sales targets and motivating the skilled manpower requirements of the hos- business travel, etc. to reach out them. Ghosh started his career with pitality industry. Nanda is currently the to special interest segments of the Indian a role in the Food & Beverage department Chairman of Mahindra Holidays & traveller. In his earlier roles, Hashim has at The Oberoi New Delhi post which he Resorts India Ltd. and Mahindra served Tourism Malaysia offices in moved to the prestigious Burj Al Arab in Lifespace Developers Ltd. and Singapore, Sydney, Melbourne Dubai, United Arab Emirates. He comes Director of Holiday Club Resorts and Auckland. with over 20 years of experience. Oy, Finland.
Radisson Blu Hotel, Paschim Vihar Courtyard by Marriott and Fairfield by Marriott Eastin Residences Vadodara New Delhi Bengaluru Vadodara City Arun Arora has been appointed as General Manager of Radisson Gaurav Singh was appointed as the General Manager of Courtyard Absolute Hotel Services India has announced the appointment of Blu Hotel New Delhi, Paschim Vihar. With over 27 years of expe- by Marriott and Fairfield by Marriott located in one of Bengaluru’s Kabir Mehra as General Manager of Eastin Residences Vadodara, rience in all aspects of hotel operations commercial hubs. A seasoned hotelier with an experience that spans located in Alkapuri, the central business hub of including overseas and pre-opening, he over 14 years, Singh started his career in the year Vadodara City. With a degree in Hotel has been a pioneer of sorts in the hospi- 1999 and has worked for prestigious brands Management from the University of tality industry, progressing to the role of like the ITC Hotels Delhi, Oberoi Amarvilas Huddersfield, U.K, Mehra brings along a F&B Manager at Taj Group of Hotels after Agra, Oberoi Udaivilas Udaipur and possession of diverse experiences of over having successful stints with ITC Leela Kempinski Mumbai. Prior to joining 9 years in Hotel Operations. Prior to joining Welcome Group Sheraton and Clarks as the General Manager of Marriott Absolute Hotel Services, Mehra was Rooms Group of Hotels. His initial tenure at International’s Outer Ring Road Bengaluru Division Manager with the Royal Carlson Rezidor Hotel Group involved pre- property, he was the GM of Courtyard by Orchid Central, Bangalore. In his current role, opening and Task Force assignments to Marriott, Ahmedabad. Mehra will be responsible to successfully open stabilise the hotel operations , rev- an International Hotel, pioneering the enues and processes which concept of Service Apartments, also included a deputation in Vadodara. posting in Philippines.
Four Points by Sheraton Navi Mumbai Contiki Trafalgar Vashi Mumbai Mumbai Subhabrata Roy is the newly appointed General Manager at Four Jensen Dsouza has been appointed as Sales Manager for Contiki Rohan Kulkarni has been appointed as Sales Manager for Trafalgar Points by Sheraton Navi Mumbai, Vashi. With 16 years of experience Holidays. Post graduating in arts from Mumbai, Jensen pursued in India. A commerce graduate from Mumbai, Kulkarni had done in the hospitality industry, Roy has worked post graduate degree in marketing from Welingkar’s his MBA in Travel & Tourism from Kuoni Academy. He has previ- with some of the most prominent hotel Institute. He has previously worked with organ- ously worked with organisations like SOTC brands in India which include the Taj Group isations like Global Buzz Makers and Thomas Kuoni and Thomas Cook India amongst of Hotels, Keys Hotels, Oakwood and, Cook India amongst others. With over 12 others. With more than five years of expe- Accor. He pursued a degree in Commerce years of experience, his new role will entail rience, his new role will entail servicing from the Calcutta University followed by a servicing and engaging the travel trade and engaging the travel trade partners and 3 year Catering Management Diploma from partners and grow the youth brand across grow the brand. A keen footballer, he loves the prestigious IIHM, Calcutta. Roy suc- the country. A keen sports per- to spend spare time with his family and cessfully held the position of General son, he is also intrigued by listing to Retro music. Manager, Corporate Accommodation astronomy & is an avid at Keys hotel just before joining Four reader with over 800 Points by Sheraton Navi Mumbai, books in his read- Vashi. ing library.
Alphonsus H.M. Stoelinga, Ambassador of the Netherlands Isra Stapanaseth, Director, Tourism Authority of Thailand Shantanu Chand, CEO, Go Beyond Travels, has quite a few to India, Bhutan and Nepal, believes in investing a lot of energy (TAT) New Delhi, says Japan is one of his favourite interesting travel experiences to share. “A few highlights of my in everything he does. For him travelling is not just visiting a destinations. “I also love travelling to some of Thailand's trips that stand out: the balloon safari over the place, but imbibing its culture and neighbouring countries.” He Serengeti, encountering a crash of 20 understanding its people. “I travel a mostly spends his free time rhinos in the middle of a sundowner lot in India and have visited places either exercising or jogging. in South Africa, being chased by like Madurai, Kochi, Puducherry, “Golf and cycling are a female elephant in Samburu Chennai, Amritsar, Agra, some other activities I and running into a pride of lions Lucknow, as well as cities like engage in regularly,” he instead. But probably the best Ahmedabad and Kolkata. Still I said. When it comes to would be when a leopard cub feel I have a lot to see,” he food, Stapanaseth says walked 10 feet away from me in adds. Stoelinga says that he he has a typical Northern Masai Mara,” he recounts. derives inspiration from his Thai taste! parents, people he has worked with, and those he meets on his travels.
Talking People is a special dedicated corner, created as a sounding board for who’s who of the Indian and International travel industry. With Talking People, it is our endeavour to bring you face-to-face with people.Contributed by: Ankita Saxena & Ahana Gurung 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:47 AM Page 63 15-04-2016_FINAL_April-2nd ATM ISUEE-2016:TT Layout 4/19/2016 11:47 AM Page 64
Postal Reg. No.: DL(ND)-11/6044/2015-16-17; WPP No.: U(C)-178/2015-17 for posting on 1st-2nd and 16th-17th of the same month at New Delhi PSO, New Delhi - 110001, RNI No.: 53492/1991 Date of Publication:15-04-2016 India’s incredible marketing Mario Hardy, CEO, Pacific Asia Travel Association (PATA), spoke to , where he addressed various issues and challenges of the tourism industry. He also analysed India tourism's strong points and areas for improvement.
A HANA G URUNG What India needs is a cohesive What does PATA advocate Qglobally? marketing plan that promotes the diversity There are five main advocacy of the different regions within the country themes that are important for tourism all over the world. First and foremost, the dis- and the different products they have to persal of tourists to make sure every city offer. You have everything in India. with tourism potential receives tourists as opposed to one central location where vis- Mario Hardy itors flock to. This way, everyone can eco- CEO, Pacific Asia Travel Association (PATA) nomically benefit from it.
Visa facilitation is an aspect which is especially important in a country like India. I'm glad that the government decided to take this step with the e-Tourist Visa (eTV) continue to grow. The country has the SMEs in India to grow sustainably and would encourage them to continue immense growth potential; the question and assist them to effectively market reviewing the policy so that it gets better is, can you speed up the process? their business overseas even if you are and continues to open up to more coun- Can you be bigger than what it is today? a small company. tries. Sustainability has become an impor- I think it can. The e-tourist visa tant component as well, not just environ- (eTV) is a great initiative and is Do you think our marketing cam- mentally, but also for the people and the helping in this immensely and if the gov- Qpaigns have been effective? community. Making sure everyone can ernment continues to encourage the The Incredible India campaign has benefit from tourism responsibly is where openness of eTV to other countries, the been immensely popular. Everywhere you you understand that tourism goes beyond industry will continue to grow in a go in the world, you can immediately make just travel. Human capital development is much faster way. out what it is just by hearing its tunes. It has set such a strong impact that if the tagline or something as such were to Liberalisation of visa process change, it would be a challenge to live up to the current campaign. What India needs If the liberalisation of visa process and the easing of the for- is a cohesive marketing plan that pro- malities continue, you will see a very big pickup in foreign motes the diversity of the different tourist arrivals. One of the things that put India on the tourism regions within the country and the different map is the Incredible India campaign which has been one of the products they have to offer. You have most successful initiatives so far. A lot of people developed the everything in India. You have beaches, desire to explore India because of it! The huge diversity of mountains, cultures, a very long history, culture and rich heritage has always been India's heritage, minority groups, and so much drawing point for tourists. The history, comparable more to offer. It's important to be able to to story books, is magnificent, and tell your story well. people will always want to visit India. Please elaborate on the dominant John Koldowski trends in the tourism industry. Special Advisor to CEO, PATA Q A truly local experience is something that is very popular among travellers, mainly with the experienced travellers. Now it's all about getting to experience the involving young people in the industry and However, the infrastructure authenticity. Everywhere in Asia, travellers getting them to stay for the future. needs to be continuously improved are eager to try new experiences and dif- to be able to cope with the forecast ferent cuisines - travellers have become The last one is tourism resilience; we increase. It is a challenge for any more curious than ever. need a lot of that at the moment. To make government - the danger is that if sure the industry is prepared and ever ready the growth is too rapid, the infrastructure Digitalisation of the travel industry for an eventual crisis by involving different won't be able to handle the increase. is another trend that has fast gained aspects like the media, communications, etc. Finding a balance between the two is a popularity. With numerous innovations major challenge. dominating the field like GDS and What is your opinion about the OTAs, including the more recent idea QIndian tourism industry and the I think the impending National of using humanoid robots in this initiatives that have come into play? Tourism Policy can definitely be instru- sector, this trend is here to stay for a while The tourism industry in India has mental in the industry's growth provided and will definitely be instrumental in the been growing and in my opinion it will it doesn't put restrictions. It should help industry's growth. talk For the discerning traveller UPCOMING RAS AL KHAIMAH GORILLAS OF RWANDA CANADA IN TECHNICOLOR
talk talk NEWS
talk NEWS IN BRIEF Why we travel A simplistic answer to this would be – to explore a new place, to holiday, or to just break the monotony of daily life. But reasons for travelling are never one-dimensional. To say the least, we travel to gather a plethora of experiences in the hope that it will somehow enrich our lives and maybe even impart some wisdom about how to live – and live better.
Experience-based travel, we can therefore safely say, is what is guiding and what will continue to guide the discerning leisure traveller.
Like the British-born writer of Indian origin, Pico Iyer said in his famous essay with the same title as this introduction, “Travel, at heart, is just a quick way to keeping our minds mobile and awake. As ‘POOLING AROUND’ IN PHUKET Santayana wrote, ‘There is wisdom More pool villas and a brand new beach club have been added to Phuket’s luxury in turning as often as possible offerings. The Aleenta Phuket Resort & Spa completed a year-long renovation. It from the familiar to the unfamiliar; now boasts 34 new pool villas with a private terrace, a 24-foot pool and a hot tub. it keeps the mind nimble; it kills The much-awaited Keemala Phuket has also opened for business. It is set in the prejudice, and it fosters humor.’” woodlands of Kamala and offers guests a taste of Thailand’s rainforests. The 38-villa property offers private pools in each unit. The swanky new Dream Beach Phuket In keeping with this idea, the located on the site of Nikki Beach Phuket, is now positioning to include families. following pages will give a glimpse of the vast spectrum of experiences that can be had by a traveller across countries. These travel products have been segmented under broad themes – adventure, history, culture, water sports – but are in no way exhaustive, because experiences can come in many forms and under many conditions.
More and more destinations are realising this and identifying their unique selling points to Bali hopping create a product around it. And it is working. Rwanda is now with Contiki selling gorilla tracking, Ras New Zealand-based Contiki Al Khaimah has a two-seater Holidays that targets the age microlight aircraft that flies over Anyone can fly group 18-35 has launched its the emirate, Stuttgart wants to iFLYIndoor Skydiving is the latest in action sports new package in India. Its new sell its own annual beer and wine sweeping throughout the globe. Indoor Skydive eight-day ‘Bali Island Hopper’ festivals…the list is endless. This Australia Group uses world-leading technology to in India, with multiple fixed experiential tourism segment is construct iFLYIndoor Skydiving facilities which departures, starts at $749 (twin- now taking baby steps in India sharing) and $1,078 (singles) and promises to change the way simulate the free fall experience felt when skydiving. and includes Bali, Gili Trawangan Indians choose to travel. It is located in two places: Sydney and Gold Coast. The entire experience takes 1 hour 45 mins from and Lombok. The tour starts and ends in Seminyak. HAZEL JAIN check-in to leaving the facility.
April 2ND Fortnight Issue 2016 TRAVTALK 3 talk NEWS
Madinat Jumeirah’s new event space at Fort Island Madinat Jumeirah, the Arabian Resort of Dubai, opens a new outdoor events space at the new Fort Island to cater for a larger range of events for the MICE market. Set over 1,750 square meters, the space has tripled in size. Fort Island is connected to the resort by four bridges and guests can also access the venue by the traditional wooden abra boats when staying in one of Madinat Jumeirah’s three hotels. It is steps away from the bustling Souk Madinat, the 600-seater outdoor amphitheatre, Madinat Theatre and the nearest hotel, Jumeirah Mina A’Salam. It includes a new and enlarged fort building comprising a roof terrace, pantry, reception counter, prayer rooms, ablution facilities, and restrooms. The space can be arranged to cater for either 1,100 people banquet style, 1,400 people for cocktail/events, or alternatively can accommodate a large marquee of 35m x 30m. Detox in the mountains Located in the heart of St Moritz, the Kempinski Grand Hotel des Bains has introduced a luxury detox programme for the coming summer season from June 17. The detox cure will be individually tailored through fresh mountain air and mineral-rich spring water from the Mauritius source.
A quintessentially Australian luxury escape This May, Emirates One&Only Wolgan Valley and R.M. Williams will curate an Australian luxury weekend, set against the breathtak- Tribute to DESIGN ing backdrop of the Greater Blue Mandarin Oriental, Milan is now offering Mountains. Guests will experience guests two suites inspired by Milanese design unforgettable bushland adventures, masters, Piero Fornasetti and Gio Ponti. stunning local cuisine and wines, The new Milano Suite and Premier Suite campfire under starry skies and the complete the hotel, which opened in July spectacular surrounds of Australia’s 2015 with eye-catching interiors that include ultra-luxury eco-resort. They will the monochrome, geometrically designed also gain an insight into the world of a truly iconic Australian brand and take home as a memento a pair Mandarin Bar, and stylish, Michelin-starred of personally-fitted R.M. Williams boots. Emirates One&Only Wolgan Valley is a unique, ultra-luxury restaurant, Seta. Both are 100 square metres conservation-based resort 2.5 hour drive from Sydney. It is located within the World Heritage-listed in size and each has a living room, bedroom, Greater Blue Mountains region and set on its own private 7,000-acre carbon-neutral wildlife reserve. master bathroom and guest bathroom.
A new name in luxury in Oman talk Perched 2,000 metres above sea level on the Vikramajit EDITORIAL ADVERTISEMENT DESIGNERS rim of a great canyon, CHAIRMAN Devika Jeet Vikas Mandotia / Nitin Kumar the Anantara Al Jabal Hazel Jain Al Akhdar Resort will SanJeet Ruchi J Singh DESIGN welcome the world’s EDITOR & PUBLISHER Shivani Kaul Raashi Ajmani Girdhar most discerning luxury PRODUCTION travellers from July 2016. The resort will be the highest ADVERTISING Anil Kharbanda luxury hotel in the Middle East and amongst the Gunjan Sabikhi highest in the world. A total of 115 rooms and villas Harshal Ashar CIRCULATION overlook the drama of the canyon or tranquil gardens. Karishma Khanna Ashok Rana
talk 4 TRAVTALK April 2ND Fortnight Issue 2016
NATURE
A Technicolor Light
SCanada’s naturalhow beauty is in itself an appealing proposition for visitors and the magnificent Aurora Borealis stands out as the queen of all natural phenomena.
ibbons of green, red, blue and purple ripple across the sky, gathering momentum until the Northern Lights shimmer and loop over the entire horizonR in surreal swathes of colour — the Northern Lights, or the Aurora Borealis, is Mother Nature’s light show that many Inuit believe is so intense they sing and crackle.
Northern Lights occur year-round, but can generally only be seen on relatively dark, clear nights. Depending on the latitude, there are four Did you KNOW? months of prime viewing season from September 1,000,000 mile per through April and occur anything from 90 to 500 hour solar winds kilometres above the earth’s surface. create the Northern Lights phenomenon. Not just for viewing pleasure, but the lights can also help visitors do activities – like fly-fishing for
talk 6 TRAVTALK April 2ND Fortnight Issue 2016 NATURE
Arctic Char by the lights of the Aurora in far Blachford Lake Lodge, an oasis of rustic luxury Northern Quebec or light-peeping in the Northwest in the Northwest Territories’ wilderness near Book it now Territories with a locally-sourced gourmet meal Yellowknife. In fact, this can be visited throughout Rates of the two to seven of caribou, or pickerel plucked from an icy lake the year. In fall, guests can watch the Aurora turn night package for each of near their log lodge. The Aurora is so bright it the night sky green, red and blue. During the day, its winter and summer can light the way for snowmobilers on Labrador’s they can hike, paddle and go fishing amid autumn seasons start from epic Cain’s Quest or for dog mushers and cross- foliage. In winter, they can skate on the frozen CAD 1,850 to CAD 5,450. country skiers in the Yukon. But the breathtaking lake, mush huskies, stomp off on snowshoes or For bookings, email displays are just as enjoyable from within the cozy hop on a snowmobile and experience the wide- [email protected] confines of a cabin, tent or glimpsed through the open Northern backcountry. Local dishes include steam of an outdoor hot tub in the lap of luxury. bison and pike.
THE ULTIMATE AURORA Blachford is open for two seasons every Watching the Northern Lights amidst rustic year-the winter season is until April 10, 2016 wilderness luxury is another experience and its summer season starts from early June altogether. Blachford Lake Lodge is a 25-minute to October. The lodge will re-open December 19, scenic float plane flight away from Nunavut and 2016 for the 2016/2017 winter season. Autumn, has two Aurora Borealis viewing decks. when the night skies are becoming darker, is a great time for Aurora watchers and stargazers. Visitors can fly on a bush plane – equipped with Winter, when skies are pitch black, is the best floats in fall and skis in winter– and land alongside time to watch the Northern Lights.
April 2ND Fortnight Issue 2016 TRAVTALK 7 talk EXOTIC Gorilla tracking in Rwanda
Renowned for the planet’s last-remaining mountain gorillas, Rwanda is promoting gorilla tracking in India that remains unique to that region.
HAZEL JAIN
his one is for travellers Gorillas make their homes in and increasingly looking amongst the bamboo-covered slopes for trips that offer of the Virunga Mountains in the instant and total Volcanoes National Park in northern immersion.T Gorilla tracking in Rwanda. Visitors need to trek to see Rwanda is often described as ‘life and be introduced to them by expert changing’ and with good reason. trackers and guides to one of the With only an estimated 880 gorillas fully-habituated families of mountain left in the world, to see these gentle gorillas. Visitors can stay with them creatures in their natural habitat is a for an awe-inspiring hour, often truly unique moment. crouching just a few feet away, whilst
talk 8 TRAVTALK April 2ND Fortnight Issue 2016 EXOTIC
April 2ND Fortnight Issue 2016 TRAVTALK 9 talk EXOTIC
REMARKABLE RWANDA PRODUCTS
Rwanda is blessed with an array of tourism products. These include:
• Volcanoes National Park where one does the gorilla tracking
• Akagera National Park where visitors can see the Big Five apart from many other animals
• Gisenyi / Kibuye which is on the banks of the largest lake in Rwanda - Lake Kivu
• Nyungwe National Park with its unique Canopy Walk
• Cave tourism
• Religious tourism to Kibeho which is a place of pilgrimage for Catho- lics and other religions
• No visit to Rwanda would be complete without a visit to at least one genocide memorial. Rwanda experienced a violent past in 1994 when close to one mil- lion people were brutally murdered during the 100 days genocide against the Tutsi.
the gorillas go about their daily lives. Hikes the Democratic Republic of Congo, no one in the mountains can last anywhere from 30 attempts to do the trek there. Also, it is generally minutes to four hours depending on the family believed that gorilla trekking is better in allocated to the group and their location. The Rwanda. Being an endangered species gorilla journey back can take just as long, but guests trekking is done on a restricted basis so large are often carried along by the euphoria they feel groups are not allowed. Restricting the group at seeing the gorillas! Expert guides give a pre- size ensures that the gorillas are not disturbed trek briefing on specific protocols and rules for in their natural habitat. visiting the gorillas that live within an altitude of 2,500 and 4,000 metres. A unique tourism Agents can make bookings directly via event is ‘KWITA IZINA’ which is a special the Rwanda Development Board’s tourism naming ceremony for the baby gorillas. This department or through approved tour event is normally held each year in September. operators. The cost of a single gorilla permit is $750, some portion of which goes back into WHY IT IS UNIQUE conservation of the gorillas. It is advisable There are only three countries in the entire to book in advance. Children are not allowed world where one can do a Mountain Gorilla Trek because of the possibility of them getting - Rwanda , Uganda and the Democratic Republic scared of the gorillas. Special foot gear of Congo. But due to political instability in is recommended.
talk 10 TRAVTALK April 2ND Fortnight Issue 2016 talk HISTORY
talk 12 TRAVTALK April 2ND Fortnight Issue 2016 HISTORY olland ighlights HThe all-wooden Dutch clogs that are called klomp in Holland have come to symbolise the country, among other things, despite the fact that these hand-crafted works of art are no longer practical.
HOLLAND TO ME IS...
“A complete sense of joy and happiness in the way they live: joie de vivre.” MAHENDRA VAKHARIA MD, Pathfinders Holidays
hile The Netherlands is often earthenware, innovative water-management and “Windmills, but also the referred to as Holland, the millions of bicycles. mesmerising Keukenhof official name of the country gardens in Lisse.” is the (Kingdom of the) Holland has nine traditional Dutch icons and SANJAY TEMKAR Netherlands. It consists of 12 provinces and one of them is clogs or wooden shoes. Contrary to Director of Sales for W India, Trafalgar two of them, North and South Holland, are the popular belief, most Dutch people don’t wear clogs two provinces that together make Holland. Due anymore. The only group of people that still wears to the maritime and economic power of these them is rural workers; besides them, there’s only provinces in the 17th century, the Netherlands one other group of people that enjoys buying and became known worldwide as Holland. To make wearing clogs – tourists. Today, most clogs are matters even more confusing the inhabitants of sold to tourists from all over the world that want to the Netherlands are called Dutch! bring home a typically Dutch souvenir.
9 TRADITIONAL ICONS The Dutch clogs keep feet dry, are very safe “Holland can be précised The Netherlands (or Holland) may be a small and wearing them is even considered to be by tulips, canals, cycling country, but it’s packed with world famous healthy. The European Union acknowledged paths and windmills” icons. Discover its tulip fields, windmills, cheese this and gave the clog a CE mark. Currently, MONISH SHAH markets, wooden shoes, canals of Amsterdam, there are 25 traditional clog makers who like to Director, Travelibro masterpieces of Old Masters, Delft Blue demonstrate the profession of clog making.
April 2ND Fortnight Issue 2016 TRAVTALK 13 talk ADVENTURE
Bird’s-eyeA Debutant emirate Ras Al Khaimah has a lot of aces up its sleeve and it is unfolding them slowly to the Indian market. view
as Al Khaimah (RAK) leisure, adventure and luxury travel. It has OTHER ACTIVITIES is growing as a tourist a diverse offering, comprising luxury beach destination, with India being resorts and hotels which offer activities, THAT CAN BE DONE one of the prime markets events and entertainment suitable for SEAWINGS aidingR this growth. India is currently the families, couples, friends or singles. On one fourth-largest inbound market for the hand, it offers stunning scenery with the The Seawings Urban emirate, after Germany, Russia and the magnificent mountains and on the other Experience takes off from UK, contributing significantly to its goal it offers wide stretches of desert to enjoy a the shores of RAK on a of achieving one million visitors by the end truly Arabian experience. One of the exciting 45-minute aerial tour of 2018. In 2016 and beyond, the emirate’s experiences that it offers is flying over the giving picturesque views Tourism Development Authority will be emirate on a two-seater Microlight aircraft. of it before flying to Dubai. placing an increasing focus on attracting HELICOPTER TOUR Indian travellers through strategically THE FLYING CLUB planned content, relevant tourism products The Al Jazirah Aviation Club offers a truly This scenic helicopter flight and services, focused marketing and amazing experience for the visitors to fly shows a bird’s-eye view of communications efforts, events and tailored with a Microlight aircraft and enjoy scenic RAK’s 65-km shoreline, hotel products. views of the desert, the white sandy beach, desert, mountains and the turquoise sea and the majestic mountain. famous landmarks teamed with in-flight live commentary. Ras Al Khaimah is primarily a family The locations that are mostly covered are the destination which also offers business, MICE, coastline, the islands, the desert and all the
talk 14 TRAVTALK April 2ND Fortnight Issue 2016 ADVENTURE
RAK lures Indians The upcoming emirate expects India to continue being one of the top source markets in Asia.
Haitham Mattar, CEO, Ras Al our efforts to drive awareness across Khaimah Tourism Development India through our dynamic marketing Authority, spearheads the plans of campaigns and relationships with major developments, increasing visitor key partners in the public and private numbers and improving international sectors, also including airlines. Our goal awareness about the emirate. He says, is to continue this growth and diversify “We have seen an incredible 80 per the type of visitors from India to include cent year-on-year growth in tourists those seeking adventure, nature, from India. There is great potential for heritage, sun and sand. Through these growing these numbers even further and efforts, we expect India to continue to this is the single biggest factor which be a top inbound market and remain a spurs us on to further promote the strong contributor to the growth of the emirate in India. We are now enhancing emirate’s tourism sector.”
way to the mountains. The emirate has a and the majestic mountains onboard GOOD TO KNOW lot of natural islands with pink flamingos Microlight aircraft. The locations that The cost of a ride in a Microlight that can be observed from the sky. The are mostly covered are the coastline, two-seater aircraft is $100 for approx aircraft takes off in the desert; continue the islands, the desert and all the way to 25-30 minutes. A combined package of over the sea climbing to the natural the mountains. The emirate has a lot of flying lessons along with an aerial islands and fly the plane to the mountains. natural islands with pink flamingos that tour starts from AED 245 with 30 and All-in-one trip, as Ras Al Khaimah is can be observed from the sky. The aircraft 45-minute lessons. famous for its incredible landscape. It is takes off in the desert, continues over the • Suitable for ages 10 and up. Not suitable popular because people want to see all of sea, climbing the natural islands and fly for those weighing more than 115 kg these places at the same time. to the mountains. Ras AL Khaimah is • Bookings must be made at least 72 hours famous for its incredible landscape and in advance and cancellations must be THE FLYING CLUB the microlight aircraft allows visitors to made at least 48 hours in advance. The Al Jazirah Aviation Club allows see all of these places at once. The Club • Flights available Monday-Saturday. visitors to enjoy scenic views of the desert, was opened in 2000 close to the famous the white sandy beach, the turquoise sea hotel complex of Al Hamra Resort. For bookings, email [email protected]
April 2ND Fortnight Issue 2016 TRAVTALK 15 talk CULTURE
tuttgartStuttgart-Marketing GmbH Unbeknownst to the Indian market, this city in SouthWest Germany holds two big annual festivals dedicated to beer and wine where Storiestravellers can mingle and participate in the local culture. STUTTGART BEER FESTIVAL Neckar, the first festival on the Cannstatter Wasen Move over Oktoberfest, this traditional beer festival was held 198 years ago. Originally the idea of held in Stuttgart’s is one of the biggest in the world. King Wilhelm I of Württemberg and his consort, AT THE BEER FEST And it’s free! From September 23 to October 9, 2016, Queen Katharina, it began as a combination of a the Cannstatter Wasen will once again be the scene festival for the general public and an agricultural • Number of people directly or indirectly of intercultural encounters. For 17 days, around fair, with horse racing and prizes awarded for involved: Around four million people from all corners of the globe outstanding achievements in cattle breeding, 17,000 make merry in the exuberant atmosphere of the and was intended to aid the recovery of Cannstatter Beer Festival. Württemberg’s battered economy in the aftermath • Number of employees daily: Around 1,500 of the Napoleonic Wars. The original harvest festival has developed into • Stall frontage: a popular public celebration with an international The very first Stuttgart Beer Festival opened in 5 kilometres impact. On the last Friday in September the seven September 1818. The fact that 2015 is the 170th and • Total seats: 35,000 beer tents, the two wine tents and the Alpine not the 197th anniversary of this merry traditional Village will open their doors to the public and the festival is easily explained: by order of King Karl, the • Festival tents: 7 beer fairground rides will get under way. Round about the Wasen was held only biennially from 1882 onwards, tents, 2 wine tents, an Alpine Village Fruit Column, the historic symbol of the traditional and this continued up to the king’s death in 1891. festival, 330 showmen, hosts and stallholders have This, along with the repercussions of the two World • Energy consumption: a wide variety on offer. A double-looping roller Wars, resulted in Stuttgart having to go without its Enough to supply a coaster, auto-scooters or Chair-O-Planes: modern festival for 28 years. town of some 11,000 attractions or old favourites – they’re all here at inhabitants the Wasen. In the festival tents, hearty dishes such STUTTGART WINE VILLAGE • Water consumption: as grilled knuckle of pork, fried steak or Swabian This wine festival is the world’s largest wine festival over 40,000 cubic ‘Maultaschen’ (filled pasta) are served to go with held in the last week of August in the city centre of metres (enough to the mugs of beer. Stuttgart which gets converted into a wine arena fill about 224,000 bathtubs) with wine tents, food stalls and plenty of seating Held over 37-hectare site on the banks of the place to have wine. This is worth talking about as
talk 16 TRAVTALK April 2ND Fortnight Issue 2016 CULTURE
Stuttgart-Marketing GmbH /Christoph Duepper
Experiential Indian Stuttgart-Marketing GmbH /Christoph Duepper Stuttgart-Marketing GmbH visitors will love an experiential visit as it lasts for a week from 11 its shining colours - the choice is difficult, for more the experience of am to 12 midnight. It is estimated that it receives than 500 different wines are sold here, in Germany’s attending the world’s close to a million visitors every year. largest wine-growing municipality. To be able to largest wine and taste more than just one good drop, it has become a This wine festival is the meeting point for tradition at the Stuttgart wine festival to stroll from beer festivals. They connoisseurs from August 24 to September 4, arbor to arbor, with a quarter-litre glass, which one can get a first-hand 2016, when the smell of onion pie, roast beef and has lent at the wine festival or brought along from ‘Schupfnudeln’ (local pasta made partly with home, and to stop and visit as one pleases. The wine account of tasting potatoes) is in the air between the Stuttgart Market connoisseurs’ hunger is satisfied in the cosy and German beers and and Schiller Square. The wine village — popular idyllically decorated vine arbors, by eating Swabian German hospitality. among locals and tourists — is celebrating its 40th specialities: ‘Maultaschen’ (stuffed pasta squares) anniversary this year. with potato salad, ‘Spätzle’ (locally-made noodles), HECTOR DSOUZA Director - India ‘Schupfnudeln’ with sauerkraut or pretzels are the SouthWest German Tourism Whether Trollinger, Stuttgart’s most preferred right foundation. red wine, Riesling or Schillerwein, named not after the Swabian poet, but called so because of For bookings, email [email protected]
April 2ND Fortnight Issue 2016 TRAVTALK 17 talk CRUISES
I Dream of
Dream Cruises, the first-ever Asian luxury cruise line, will complete the circle for CRUISEGenting Hong Kong by targeting premium travellers. It will make a one-time stop in Mumbai on October 29, 2016 while making its way to its home port in China.
talk CRUISES
ith the India launch of Dream inaugural ship purpose-built for the China and Asia Cruises – a premium cruise brand cruise market. Genting Dream, currently undergoing for the Asian markets — Genting fit-out at shipbuilders Meyer Werft in Papenburg, HK hopes to create and attract a Germany, will debut from her homeport of Guangzhou Wsegment of Indian travellers that its other two brands (Nansha) in November this year. Conceived by Chinese didn’t quite hit it off with – the premium travellers. This pop-artist Jacky Tsai, the art piece entitled ‘Voyage of brand will fill the gap that Star Cruises and Crystal a Lover’s Dream’ envisages an ethereal and fantastical Cruises couldn’t. It will be priced higher than Star’s journey of love between a mermaid and an astronaut. Did you KNOW? existing cruises but lower than Crystal’s. Typical Genting Dream will itineraries will include two-, five- and seven-night London-based Tsai, best known for his creative carry 3,400 guests cruises. The new ship will have 1,700 staterooms, 35 work with iconic fashion designer Alexander McQueen, and 2,000 crew restaurants and bars, various entertainment areas, combines the essence of Chinese culture and the popular members, giving the 150,000-ton vessel outdoor adventures, rejuvenation facilities and more. elements of western art in his unique hull art piece. The the largest guest Dream Cruises’ sister ship — World Dream — will sail artist has created a giant-sized art piece on both port space ratio of 45 tons in November 2017. and starboard sides of Genting Dream measuring more per guest as well as than 335 metres in length. He has then recreated an the highest crew-to- ARTISTRY AT SEA acrylic and gold leaf on canvas work — measuring 3.1 guest ratio at 1:7 of Genting HK is re-imagining cruise experiences. Dream metres by 1.35 metres, which will be displayed onboard any Asia-Pacific ship. Cruises unveiled the stunning artwork set to adorn its On entering service in November 2016, Genting Dream
talk CRUISES
Dream Cruises’ first ship, Genting Dream, will dock in Mumbai on October 29, 2016, and agents have already started selling it. We are offering them a good value proposition.
THATCHER BROWN President Dream Cruises
talk 20 TRAVTALK April 2ND Fortnight Issue 2016 CRUISES
REGULAR CRUISE ROUTE Genting Dream will debut from her homeport of Guangzhou (Nansha) in November. Her maiden cruise itinerary offers two, five and seven-night coastal China and Vietnam desti- nation experiences. From November 13, 2016 to January 1, 2017, the five-night cruise will provide a chance to explore Vietnam’s scenic Da Nang and Ha Long Bay, calling at Sanya on China’s beach resort of Hainan Island on the return leg. From January 1 to March 31, 2017, the five-night cruise will then showcase the vibrant side of Vietnam with calls at Nha Trang and Ho Chi Minh city. Both itineraries have a choice of a two-night weekend cruise to the dynamic city of Hong Kong.
will be amongst the largest and most spacious cruise opportunities for self-discovery, including guest ships in Asia. The 2,000-strong crew will be in a speakers on a multitude of topics; wine, whisky planned ratio of 1 crew member to every 1.7 guests. and cigar appreciation; together with a myriad of Genting Hong educational activities and happenings. ONBOARD AMENITIES Kong will now offer A range of comfortable guest options are offered, In addition, a plethora of past times including products in three with over 70 per cent of staterooms containing pools, six water slides, play rooms, rock climbing different segments private balconies. 100 connecting rooms will wall, mahjong room and mini-golf. A full complement ensure that family and larger group vacations of health and well-being facilities will further — Star Cruises as are comfortable. Guests also can experience the enhance the guest experience including state of the a contemporary ultimate luxury in ‘Dream Mansion’, a ‘ship-within- art Asian and Western Spas, a beauty salon, barber a-ship’ with two floors of lavish suites featuring shop, and health club. brand, Dream European-style butler service. Cruises as premium Highly immersive ‘retail-tainment’ environments It has over 35 restaurant and bar concepts will delight guests with the widest array of luxury and Crystal Cruises capturing the flavours of Asia and the world and brands and highly knowledgeable service in the as the luxury brand. a 610-metre wraparound promenade will allow widest category of products. Highly personalised NARESH RAWAL for dramatic sea-side dining and lounging from shopping experiences will include special trunk VP, Sales sunrise-to-sunset in a multitude of themed venues. shows, personal shopper and in-cabin service. Star Cruises (India)
Onboard experiences will include a For bookings, contact Naresh Rawal on comprehensive and ever-changing program of [email protected]
April 2ND Fortnight Issue 2016 TRAVTALK 21 talk LUXURY
talk 22 TRAVTALK April 2ND Fortnight Issue 2016 LUXURY
Going from MASS to CLASS Keeping its new positioning in mind, Thailand has changed gears to attract more high-spending travellers. SORAYA HOMCHUEN, Director of Tourism Authority of Thailand, Mumbai, highlights the products with which it is doing so.
or Thailand, it was a huge at brand-driven malls like Terminal 21, decision to shift its focus Emporium and the newly opened Emquartier; from numbers to price for the they are dining at Thailand’s top restaurants Indian market – a dependable across global cuisine, artisanal Thai food Fsource that had consistently contributed and Indian food. Indian travellers are also good numbers. Thailand and luxury sounded signing up for high-end attractions like Sea like an anomaly to many but it was a well- Life Bangkok Ocean World and for luxe island thought out plan for the Tourist Authority of hopping tours, for diving holidays. We would Thailand (TAT) India. like to cement our position as a destination for the luxury-seeker.” The Tourism Authority of Thailand is tweaking its positioning in India, focusing Keeping this new positioning in mind, TAT on new segments and also opening up new We are now has access to a variety of new segments regions to support the destination’s new such as groups of women who travel amongst positioning and to cater to newly developed/ experiencing friends, family bonding breaks, empty nesters developing segments. Soraya Homchuen, demand for and seniors and also niches such as divers, Director, TAT Mumbai, says, “We are looking golfers and road trippers. Of course, with this to cement our capabilities as a luxury high-end hotels – positioning and these segments in mind, it has destination. Thailand has always been able to some with butler had to showcase Thailand far beyond Bangkok offer the best value and the best experience at and Pattaya and even Phuket. “However, we any given price point and as such, the focus has service, some continue to highlight what is new and upscale automatically been on value-for-money. Since private villa resorts, in these eternal favourites. We’re looking at 2014, we have been gradually shifting attention some private drawing discerning, well-travelled Indians to to the destination’s luxury offering across Chiang Mai and Chiang Rai, to Kanchanaburi, hotels, services, shopping and attractions. We island/ private to Koh Chang, Koh Kood and Koh Lanta, are experiencing demand for high-end hotels beach hotels. to the Koh Samui archipelago, Krabi, Hua – some with butler service, some private villa Hin and some Indians are even exploring SORAYA HOMCHUEN resorts, some private island/ private beach Director, TAT Mumbai Thailand’s north east which is Loei and hotels; Indians are opting for luxury shopping Nakorn Ratchasima (where Khao Yai National over and above street markets – they purchase Park is), which are often unseen even among hand-crafted items and Thai silk and shop Thais,” Homchuen adds.
April 2ND Fortnight Issue 2016 TRAVTALK 23 talk WATER SPORTS
The Philippines is perfect for water sports. From the gentle, clear water of Boracay to the gigantic surf breaks of Siargao, travellers will find a plethora of choices on the island. A dip in the Philippines
talk 24 TRAVTALK April 2ND Fortnight Issue 2016 WATER SPORTS
here is so much water in the in Coron and Yapak 2 in Boracay are some of the Philippines–it’s an aquatic playground best places for scuba diving. for any water sport enthusiast. T WHALE SHARK DIVING CLIFF DIVING The south east of Cebu is famous as the site of whale The Philippines is home to one of the top cliff diving shark watching, in Tanawan, Oslob. Experience destinations in the world. One of the most famous swimming with whale sharks, the most glorious spots is at Ariel’s Point in Buruanga, Aklan that creature ever, preferably during good weather and is 35-40 minutes away from Boracay. They have clear water before the water temperature goes up. diving boards starting at three meters and as high as 15 meters. It also has other activities such WINDSURFING as snorkeling and kayaking. Malapascua in Cebu Windsurfing - a combination of surfing and sailing also offers a good spot for cliff diving. - is powered by the wind which is great because there are plenty of beaches in the Philippines that SURFING are windy all year. This sport is pretty beginner Surfers need go no further than La Union, North friendly. Boracay and Cuyo Island in Palawan are West of Manila, facing the South China Sea, where some of the best options for windsurfing. The beach is only there are ample options of staying in stylish beachside resorts with daily surfing lessons PARASAILING half of your island available. Surfing is also a serious activity on Parasailing is a popular activity in Boracy islands vacation. The water Siargao Island, in the south of the Philippines. where riders can view the beautiful shoreline of white beach from above while being pulled by a is just as inviting SCUBA-DIVING boat. This is a fun and exciting experience for too. Water activities The Philippines is famous for having diverse those who love heights and want a birds-eye-view marine life and beautiful coral reefs, this makes of paradise. are more fun in the scuba-diving one of the most exciting activities Philippines! here. There are plenty of spots offering unique WHITE WATER RAFTING NAVRITU KAUSHAL RAI perks and amazing experiences. Novices need to There are different categories for beginners to Account Director get a certification first and complete beginners the experts which differ in speed and intensity. Philippines Tourism Marketing Office, India training before enjoying the beauty of the ocean. Cagayan De Oro is the best spot to go for rafting Sabang Ba in Puerto Galera, Taiei Maru Wreck in the Philippines.
April 2ND Fortnight Issue 2016 TRAVTALK 25 talk FESTIVALS White Christmas in MUNICH Indian travellers are now braving Europe even during the winters and one of the highlights of their trips are the Christmas markets – like the ones in Munich.
unich, the Bavarian capital, is host to over 20 Christmas markets and some spectacular lights displays, including theM Christmas Village at the Royal Palace, the Tollwood Winter Festival and the historic ‘Christkindlmarkt’ in Marienplatz. Here is a guide to explore some of the best Christmas markets and happening in the city.
CHRISTMAS MARKET AT MARIENPLATZ This traditional Christmas market dates back to the 14th century and is considered the most original and authentic in Munich. The romantic carols and feel the magic of Advent with a glass setting in front of the neo-Gothic town hall on Glühwein (mulled wine). Well worth visiting is Marienplatz adds to the magic of the many stalls the nativity scene at the beer garden, where the radiating traditional Bavarian charm. figures reflect perfectly the life of the market.
CHRISTMAS ON VIKTUALIENMARKT THE MUNICH AIRPORT CENTER The Viktualienmarkt, Munich‘s permanent open As of November 21, the aroma of roasted, sugar- market, always offers an abundance of freshness coated almonds and hot mulled wine will begin and a vivid experience of Munich‘s way of life. to pervade the largest covered winter market in This popular market is especially charming Bavaria. With over 50 stalls, numerous show acts, during the Christmas season – the many treats a 15-meter giant tree, over 400 Christmas trees on display are an open invitation to indulge and an ice-skating rink all of its own, this winter one‘s palate. Visitors can also enjoy Christmas market does count as a very special attraction.
talk 26 TRAVTALK April 2ND Fortnight Issue 2016 talk talk