Iso 17100:2015(E)

INTERNATIONAL ISO STANDARD 17100

First edition 2015-05-01

Translation services — Requirements for translation services

Services de traduction — Exigences relatives aux services de traduction

Reference number ISO 17100:2015(E)

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Contents Page

Foreword...... v Introduction...... vi 1 Scope...... 1 2 Terms and definitions...... 1 2.1 Concepts related to translation and translation services...... 1 ...... 2 2.3 Concepts related to language and content...... 3 2.22.4 Concepts related to translationthe people involvedworkflow in and translation technology services...... 4 2.5 Concepts related to control of the translation service process...... 5 3 Resources...... 5 3.1 Human resources...... 5 3.1.1 General...... 5 ...... 5 3.1.3 Professional competences of translators...... 6 3.1.2 Responsibility for sub-contracted...... tasks 6 3.1.5 Professional competences of revisers...... 6 3.1.43.1.6 TranslatorProfessional qualifications competences of reviewers...... 6 3.1.7 Competence of translation project managers...... 7 3.1.8 Recording regular maintenance and updating of required competences...... 7 3.2 Technical and technological resources...... 7 4 Pre-production processes and activities...... 7 4.1 General...... 7 ...... 7 4.3 Quotation...... 7 4.24.4 EnquiryClient-TSP and agreement feasibility...... 7 4.5 Handling of project-related client information...... 8 4.6 Project preparation...... 8 4.6.1 Administrative activities...... 8 4.6.2 Technical aspects of project preparation...... 8 ...... 8 5 Production process...... 9 4.6.3 Linguistic specification 5.1 General...... 9 5.2 Translation service project management...... 9 5.3 Translation process...... 10 5.3.1 Translation...... 10 5.3.2 Check...... 10 5.3.3 Revision...... 10 5.3.4 Review...... 11 5.3.5 Proofreading...... 11 ...... 11 6 Post-production processes...... 11 5.3.6 Final verification and release 6.1 Feedback...... 11 6.2 Closing administration...... 11 Annex A (informative) ISO 17100 Translation workflow...... 12 Annex B (informative) Agreements and project specifications...... 13 Annex C (informative) Project registration and reporting...... 15 Annex D (informative) Pre-production tasks...... 16 Annex E (informative) Translation technology...... 17 Annex F (informative) Non-exhaustive list of value added services...... 18

Bibliography...... 19

Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodiescommittee (ISO hasmember been bodies).established The haswork the of rightpreparing to be International represented Standardson that committee. is normally International carried out throughorganizations, ISO technical governmental committees. and non-governmental, Each member body in interestedliaison with in ISO, a subject also take for whichpart in a the technical work.

electrotechnical standardization. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the

editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives). different types of ISO documents should be noted. This document was drafted in accordance with the

Attention is drawn to the possibility that some of the elements of this document may be the subject of patenton the ISOrights. list ISOof patent shall notdeclarations be held responsible received (see for www.iso. identifyingorg/patents any or all). such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or constitute an endorsement. Any trade name used in this document is information given for the convenience of users and does not assessment, as well as information about ISO’s adherence to the WTO principles in the Technical Barriers Forto Trade an explanation (TBT) see the on following the meaning URL: of ISO specific terms and expressions. related to conformity

The committee responsible for this documentForeword is ISO/TC - Supplementary 37, Terminology information and other language and content resources, Subcommittee SC 5, Translation, interpreting and related technology.

Introduction

This International Standard specifies requirements for all aspects of the translation process directly affecting the quality and delivery of translation services. It includes provisions for translation service providerstranslation (TSPs) service. concerning the management of core processes, minimum qualification requirements, the availability and management of resources, and other actions necessary for the delivery of a quality

This International Standard is intended for implementation by TSPs of any size. Conformity requires all the International Standard’s provisions to be met, but the methods of implementation may differ depending on the size and complexity of the organization and, in some cases, on the volume and complexity of the translation service being requested of the TSP. The following auxiliary verbs used in this International Standard have the conventional usage assigned to— themshall by – usedISO directives: to indicate requirements and from which no deviation is permitted; strictly to be followed in order to conform to the document — should – used to indicate that, among several possibilities, one is recommended suitable, without mentioning or excluding others, or that a certain course of action is preferred but as particularly

— notmay necessarily – used to indicate required; a course of action permissible within the limits of the document; — can – used for statements of possibility

and capability, whether material, physical, or causal. where there might otherwise be confusion of concept: In this International Standard, the following convention in use has been adopted to provide clarity — references to “requirements” relate to provisions of this International Standard, other standards, or legal regulation;

originating from the client, TSP, or other sources. — references to “specifications” relate to provisions involving the translation service or project

Translation services — Requirements for translation services

1 Scope This International Standard provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications. Application of this International Standard also provides the means by which a translation service provider (TSP) can demonstrate conformity of specified translation services to this International Standard and the capability of its processes and resources to deliver a translation service that will meet the client’s and other applicable specifications. codes, best-practice guides, or legislation. Applicable specifications can include those of the client, of the TSP itself, and of any relevant industry The use of raw output from machine translation plus post-editing is outside the scope of this International Standard.

This International Standard does not apply to interpreting services. 2 Terms and definitions

2.1For theConcepts purposes relatedof this document, to translation the following and translation terms and definitions services apply. 2.1.1 translate render source language content (2.3.2) into target language content (2.3.3) in written form 2.1.2 translation set of processes (2.1.4) to render source language content (2.3.2) into target language content (2.3.3) in written form

Note2.1.3 1 to entry: A translation may refer to formats other than text-based formats (e.g. an audio file, image, etc.). translation workflow processes (2.1.4), or parts thereof, involved in achieving target language content (2.3.3) 2.1.4 process set of interrelated and interacting activities performed in order to achieve a stated objective

2.1.5 product output of process (2.1.4) EXAMPLE 1 A translated (2.1.1) version of a book purchased from a retail shop or on the web.

translated (2.1.1) book can be the subject of agreement between the author and the translator (2.4.4). EXAMPLE 2 Intellectual property in the content of a