CSR 2013 CSR IS PART OF OUR DNA At SE, CSR is about sustainability, profit- ability, and acting in a responsible manner – to the benefit of our children, too. WHAT IS TABLE OF CONTENTS About this Report 06 Welcome 10 Who is SE? 14 Legitimate and Responsible Business Practices 18 Improving Customers’ Sustainability and Digitalization 22 Leading as a Role Model 28 THIS Collaboration with Others 32 The Strongest Team 36 INVOLVEMENT IN society 40 Auditor’s Statement 46 Reporting Practice 48 Principle, Key Figures and Ratios 49 GRI Overview 50 06 – 07 ABOUT THE REPORT CSR REPORT 2013 ABOUT THIS REPORT LET US This is SE’s third CSR Report. Together with SE’s annual report, it will constitute SE’s total reporting for 2013. Scope Report structure This report includes Syd Energi a.m.b.a. and its subsidiaries, as well as our joint Following a description of SE and our basic beliefs, it CREATE A venture with PFA Pension, SE Blue Renewables, referred to collectively in the re- is now possible to read further about the most signifi- port as “SE”. Affiliated companies and independent companies such as CLEVER cant areas of focus for 2013, as well as several plans and SE Blue Equity are not included in the report. for the future viewed in light of the six building blocks of the strategy. Reporting Principles The purpose of SE’s CSR Report is to give a collective significant and balanced The report describes our CSR effort at a relatively SUSTAIN- view of relevant CSR-related holdings, goals, issues, activities, and results for 2013 general level. Our purpose is not to include detailed at a group level. We believe that the report fulfills this purpose. information that is mainly of importance to individual workplaces, products, processes, and activities. This The report also serves as an annual status report as required by the United Na- is more conveniently available in SE’s annual report tions Global Compact, and it is the legally required report on Corporate Social Re- for 2013 or at se.dk. sponsibility (CSR) pursuant to Section 99(a) of the Danish Financial Statements ABLE, Act. The report has been prepared based on the reporting principles in the Sustainabil- ity Reporting Guidelines from the Global Reporting Initiative (GRI) and the corre- Introduction sponding industry supplement for utility companies. Since the industry supple- ment for telecommunications is still being prepared, it will not be used. An overview of relevant GRI indicators with references is available on pages 50-51. KNOWLEDGE- Legitimate and Responsible Business Practices Based on an analysis conducted by Deloitte in November and December of 2013, we consider how SE can further strengthen its future CSR effort. Several of these considerations are related to how SE can comply with ISO 26000 and Danish Improving Customers’ Standard 49001 in the future. Sustainability and Digitalization The topics selected for the report are based on SE’s CSR strategy, which was cre- As a The Strongest Supporting Collaboration BASED ated in 2011, as well as on input from the ongoing dialogue with our customers, rolemodel Team Society stakeholders, and business partners. The topic selection was based on an evalua- tion of significance and of the stakeholders. This was updated in connection with this report. With these considerations as a basis, the most important stakeholders Conclusion consist of SE’s biggest customers, owners, employees, current and potential busi- COMMUNITY ness partners, the press, politicians, and opinion makers. KEY FIGURES CSR REPORT 2013 SE’S KEY FIGURES SE – a modern cooperative society SE is one of Denmark’s largest energy and telecommunications companies. Based If you would like more background information on SE, in our utilities supply area in Southern Jutland, we provide great solutions for our feel free to read the chapter “Who Is SE?” and SE’s customers throughout Denmark. With our headquarters in Esbjerg and larger offices 2013, Annual Report or visit our web site se.dk. spread throughout Denmark – in Aalborg, Aarhus, Copenhagen, Horsens, Hjørring, Kolding, Marstal, Middelfart, Nørre Alslev, Odense, Ringsted, and Sønderborg – SE Address employed 1,227 in 2013. The primary goal for us is to create the best total customer SYD ENERGI a.m.b.a., experiences in the areas of energy, climate, and telecommunications while being the Edison Park 1, 6715 Esbjerg N, most value-creating player in the Danish energy and telecommunications sector. Phone 7011 5000, e-mail [email protected] Equity Last 3 years in billions DKK EBITDA Last 3 years in millions DKK Employees Last 3 years 10 700 1500 9 630 1350 8 560 1200 671,0 9,09 9,03 9,09 7 490 1050 6 420 900 1.227 5 350 750 4 280 400,7 600 730 720 3 210 450 316,4 2 140 300 1 70 150 0 0 0 2011 2012 2013 2011 2012 2013 2011 2012 2013 Wind tubines Last 3 years Broadband customers Last 3 years Distributed kWh Last 3 years in billions DKK 300 250.000 5,0 270 225.000 4,5 275.556 240 285 200.000 4,0 210 175.000 3,5 180 150.000 3,0 3,3 3,3 150 125.000 2,5 3,2 120 100.000 2,0 90 75.000 1,5 60 50.000 1,0 30 25.000 0,5 9 59.960 1 0 45.247 0 2011 2012 2013 2011 2012 2013 2011 2012 2013 CSR is created as a joint effort of the employees who make up SE on an everyday basis 10 – 11 WELCOME CSR REPORT 2013 STRONG COOPERATION CREATES OPPORTUNITIES AND RESULTS It is in the collaborative we make our visions come true, and where we create the future that we want to be a part of. When we actively choose to put CSR on the agenda, it is with the desire to take advantage of our strengths and competencies to lift the community that we are a part of. We want to support the conversion to a greener energy system and deliver the digital infrastructure of the future. We don’t do this just because we can, but because it’s the right thing to do. To SE, CSR is more than a framework for sustainable corporate conduct, in everyday operations as well as in our involvement in the community; it is a natural part of our culture, our cooperative DNA, and the way we do business. Simply stated: CSR is something we deliver every single day at SE; it’s the story of how our visions and big plans are made into reality – a reality that makes a difference for our customers, owners, stakeholders, employees, and the community that we are a part of. We do what we say we will – and we’ll keep on doing it At SE, there is action behind our words, and we are not afraid of being the one to take the first step on a new playing field. When we say that we are going to reduce the environmental impact, we first take a look at ourselves and use the competencies we have to create the most sustainable and profitable operations. We don’t want to just go with the flow; we want to show a conduct that will inspire others. Niels Duedahl, CEO 12 – 13 WELCOME Many have heard us say that development can only grow out of sound business We are also pleased with our strong partnership with CSR Vision practices. For this reason, our CSR effort is not only intended to contribute posi- PFA Pension. Together, we have established SE Blue tively to the community; it is to launch from a business where profitability and sus- Renewables – making it possible to invest in 272 Dan- tainability are mutually supportive. Indeed, it is precisely through this interplay that ish windmills – as well as SE Equity, which invests in the great opportunities for creating growth and development arise. companies that work with energy-efficient, environ- We taketheleadasarolemodelbystrengthening mentally friendly solutions. ourownsustainabilityanddigitalization. Reality overtook the vision – our new vision for 2018 is ready In 2011, we put our vision and strategy for the CSR effort into words. In 2013 we CSR is also about bike riding, employee satisfac- continued along that same track. Assuming an active community responsibility is tion, and fundraising for at-risk children We supportcommunityresponsibilitythrough largely about creating the right solutions in a cost-effective manner for customers, There are several other good initiatives worth mention- cooperationandpartnerships. owners, stakeholders, and employees, who in turn will create the solid growth and ing: The multiple climate partnerships resulted in the opportunities for the community that we are a part of. We believe this is funda- greater energy savings, the installation of an electricity We motivateandstrengthentheteamthatensures mental to the sustainable knowledge society of the future. SE has grown considera- grid buried below the surface provided high certainty bly in recent years – from primarily being a regional electricity provider to our present of supply during the powerful fall storms, and another ourbusinessgoalsandthetotalcustomerexperience. status as a national energy and telecommunication group with international ambi- successful SE Tour raised DKK 608,139 for Save the tions. This means that reality has surpassed our business plans thus far. As a result, Children Denmark’s experience clubs. In 2013 we had We contributeactivelytothefutureofthecommunity we have crafted a new vision, an aspiration, and a strategy plan for the period be- an internal focus on education, health, and the physi- thatweareapartof–regionallyaswellasnationally. tween now and 2018. cal and mental work environment, not to mention the values and rules of conduct that make up our unique Rules of conduct set the framework for our modern group culture.