BOARD OF DIRECTORS MEETING MONDAY 9 MAY FROM 4.00PM VENUE –
For For Decision/ Noting Discussion Approval
1. Apologies & Declarations of Interest √
2. Minutes and matters arising from meeting of 7 March 2016 √
3. CEO Update √
4. Reviews – Full Year 201-16
(i) Finance & Usage Performance Review √ (ii) Human Resources & Learning & Development √ (iii) Customer Experience √ (iv) Health & Community Development Work √ (v) Asset Management Plan √ (vi) Energy & Sustainability
(vii) Health & Safety √ (viii) Board Attendance √
√ 5. Staff Survey
6. Governance √ Terms of Reference - Strategy & Financial Planning Sub Committee
Special Resolution: Terms of Office (verbal update) √
7. CEC Projects (verbal update) √ Meadowbank
Hunters Hall √
8. Representatives Feedback (verbal update) Customer √ Staff
Clubsport Edinburgh
9. A.O.B
10. DONM
MINUTES OF EDINBURGH LEISURE BOARD MEETING HELD AT MEADOWBANK SPORTS CENTRE ON 7 MARCH 2016 AT 4.00PM
Present: David Milne - Chair Richard Lewis - Vice Chair Agnes Petkevicius - Director Chas Booth - Director Colin Mumford - Director Doug McKenzie - Director Gill Messenger - Director Helen Murray - Director Jackie Moran - Director Jestyn Davies - Director Ken Goodlad - Director Ron Cairns - Director Scott Haldane - Director
In Attendance: June Peebles - Chief Executive Kevin Johnston - Commercial Director Remko Plooij - Director of Operations Karen Scott - Interim Director of People Stephanie-Anne Harris - City of Edinburgh Council David Bruce - City of Edinburgh Council Lorna Ashworth - Ashworth Black Consulting
David Milne welcomed the Board and confirmed the change in CEC’s structure, denoting the shift from Culture & Sport to Communities & Families as Edinburgh Leisure’s parent department however Edinburgh Leisure continues to report to the Culture & Sport Committee until further notice.
David Bruce of Communities & Families was welcomed to the meeting. Lorna Ashworth of Ashworth Black Consultants was also welcomed to offer information on the salary benchmarking exercise which was recently undertaken on behalf of Edinburgh Leisure. June Peebles advised that Tim Dent of Re:creation Consulting would also be in attendance for item B.3 on the agenda.
Item 1 - Apologies & Declarations of Interest
Apologies were received from Jeremy Balfour and Karen Doran.
No declarations of interest were noted.
Item 2 - Minutes & Matters Arising
David Milne advised that, due to a lengthy agenda, it had been decided to postpone discussion re. the terms of reference for the Strategy & Financial Planning Sub Committee meeting until the May Board.
Karen Scott advised that work is progressing with regards penetration testing and data encryption and that a positive meeting had been had with the colleague in CEC responsible for business continuity. [1]
The Board approved the Minutes from the previous meeting held on 7 December.
It was decided to re-arrange the order of agenda items for discussion to ensure all important items received adequate consideration.
Item 4 - Financial & Usage Performance Review
(i) Kevin Johnston talked to the following key points in the report for the period ending 31 January:- Encouraging performance is continuing with a deficit of £75k; £267k ahead of the budgeted £342k. Income is £100k ahead of budget with costs circa £150k ahead. Performance trends continue with Coaching and Golf performing well. Fitness and Swimming remain the biggest challenges. Customer visits were over 3,739,000; marginally ahead of target.
(ii) The Board was provided with an update regarding the potential VAT penalty. Correspondence is ongoing with HMRC and specialist VAT advice may be required.
Item 5 - Funding Agreement (i) June Peebles advised that the only changes made to last year’s Funding Agreement with CEC were with regard to personnel changes. Approval was sought to sign for acceptance of this year’s Funding Agreement.
(ii) The Board approved the request.
Item 6 - CEC Projects
(i) Meadowbank Sports Centre June Peebles advised that a report would be submitted to Full Council on 10 March with a recommendation that money be allocated to the project in order to progress the project to RIBA stage E and thereafter to go out to tender on the building works (November 2016). This will provide greater cost certainty on the project and the funding requirements will be considered when the Council set their budget in January 2017.
June Peebles also updated Board Members on the recent incident at Meadowbank.
(ii) Hunters Hall June Peebles advised that progress on this project is slow due to the continued funding gap. A report is planned for Council Committee in May 2016. All concerned are mindful that the Jack Kane Centre cannot be closed at the same time as Meadowbank.
Item 7 - Representatives Feedback
(i) Nothing was noted.
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Item 3 - CEO Update
(i) June Peebles invited questions with regards the content of the report. No questions were raised.
Item 8 - A.O.B
(i) Kevin Johnston sought approval to add Remko Plooij and Karen Scott to the list of registered signatories with the company bankers. The Board approved the request.
(iii) David Milne thanked the Board for their contribution.
D.O.N.M Monday 9 May, 4.00pm Royal Commonwealth Pool
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REPORT TITLE: Chief Executive Update
DATE: 9 May 2016
Agenda Item No: 3
CHIEF EXECUTIVE: Report Ref: ELREP937 June Peebles
1. Purpose:
1.1 To provide the Board with an update on matters since the last Board meeting that are not covered by other agenda items.
2. Decision:
2.1 No.
3. Recommendation:
3.1 N/A
4. Background:
4.1 Key business issues often do not always fall neatly within Board Agenda items or occur out with the quarterly review cycle. This report attempts to ensure that such issues are brought to the Board’s attention as well as sharing information on how we are delivering on our Purpose, Vision and Values.
5. Additional Information
5.1 See attached notes and appendices.
5.2 Further details can be obtained from June Peebles, telephone no 458-2100 or by email [email protected]
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6. ‘inspiring Edinburgh to be a more active and healthy city’
6.1 Edinburgh Leisure is all about making a positive difference to individuals and communities. We are passionate about the power of physical activity and we work to change lives; to improve the physical, mental and social wellbeing of our customers. Detailed below is a case study from Active Lives. This project was initially funded by CEC for a three year period. Fortunately, external funding was secured in 2015 from the Legacy Fund to enable this project to continue to operate for another year (until September ’16). The text below ably demonstrates the impact of the project – it is changing lives!
Active Lives Case Study
Edinburgh Leisure’s Active Lives project aims to improve the health and wellbeing of inactive adults over 45 years old, living in communities affected by poverty. Mrs X is a 65 year old participant and this is her story…
“I have been looking after my special needs son for 25 years and recently he went to stay Monday to Friday at Camphill Community. It was then that I realised how overweight and unfit I had become, I relied on the car to take my son everywhere as it was easier so this resulted in me having very little opportunity to do any exercise.
I knew I had to do something about it for myself and my son as he still needed me. I was referred by my Health Professional to the Active Lives project. I was really nervous and unsure how I would feel going to a leisure centre and was worried about feeling out of place and on display.
I met with Michelle who is involved with the project and she made me feel at ease and reassured me that this was the start of a journey and it would help me get to where I wanted to be. Michelle suggested the walking group as she could see how nervous I was being in the leisure centre, so I agreed to give it a try. I found the walking group too advanced for me so Michelle offered to take me out on a 1 to 1 basis to help build up my fitness, I was so grateful to her and she gave me support and put me at ease. Gradually my fitness started to improve and I started being able to walk for 45 minutes rather than the 10 minutes when I started.
I now go to the weekly walking group and look forward to it, I have met new people and it has changed my relationship with my car. I now walk short distances rather than take the car and have even ventured into the gym which I would never have had the confidence to do before.
I still have a long way to go but I am so grateful to Michelle for her support and patience, she is always there to support and motivate me, been part of this really has changed my life.
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7. PEOPLE
7.1 The Interim Director of People and myself are carrying out twenty ‘core brief’ sessions at venues throughout the EL estate on matters relating to our People. The sessions are taking place throughout April and May and provide an opportunity to speak directly with EL employees on: how the company is performing and how the site / section is performing, the 2016-17 budget and pay award and business priorities for this year. We are also exploring future consideration for pay with colleagues and ideas to improve communications within EL.
8. PARTNERSHIP
8.1 We were very mindful of the challenges facing colleagues in CEC and pupils and parents throughout Edinburgh as a result of the unplanned school closures and were keen to do something to help in what was a very testing period for all concerned. The offer of a ‘free swim’ on Monday 18 April was enjoyed by 248 adults and 472 young people.
9. FUNDING
9.1 Work continues in an effort to secure funding to enable us to do more to change lives through physical activity. Since April 2015 EL has been awarded £1,032,888 from external funders which is split across 15/16 and 16/17 financial years (see breakdown below).
Type of Funder 15/16 16/17 Total New £90,848 £35,500 £126,348 Existing Relationships £465,419 £441,121 £906,540 Total £556,267 £476,621 £1,032,888
9.2 Funding Awards No funding awards were made in March’16, however we received our second donation from a private trust in April’16 for £500 for the ‘Looked After and Active’ project from the AW Mann Foundation.
In April, Lothian NHS confirmed that they will continue to fund ‘Get Going’, our child weight management programme for 2016/17. The award is for £58,298, which along with a £11,702 underspend means the project budget for 16/17 is £70,000.
9.3 Fundraising by EL employees for EL projects
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We have many caring and passionate people in EL who undertake a variety of fundraising activities for causes close to their heart. This year, for the first time, some colleagues are raising money for a charity close to home – Edinburgh Leisure! Andy Stephenson, EL’s Funding Officer and Marie Kneeshaw (Aquatics Development Officer) have recruited 10 EL colleagues to take part in the 10 x 10 Swimming Challenge on 6 May; 10 swimmers, swimming 1km each in all 10 of EL pools in one day. The swimmers are fundraising for the ‘Jump In’ project which provides swim lessons to preschool children from disadvantaged backgrounds in Edinburgh. This is the first time that we have fundraised for ourselves in this way. So far over £1,000 has been raised via JustGiving and text donations. The Swimming Challenge has also attracted excellent media support.
10. WE WILL PROTECT SERVICES AND BUILD A SUSTAINABLE BUSINESS MODEL BY GROWING USAGE AND INCOME AND MANAGING EXPENDITURE
10.1 Climb at EICA:Ratho
Clip ‘n Climb at the EICA welcomed its first customers on Good Friday and experienced a very busy Easter. Initial customer response been exceptional; every session in the first three weeks since opening has been at 100% capacity and advanced bookings are similarly strong, especially on weekends. There has also been a high interest in birthday parties and other group bookings. Income and usage is currently tracking ahead of target.
Local children from Ratho primary school were used for the media launch which generated very positive coverage across broadcast, online and print media, in addition to building relationships in the local community. Twenty articles were generated which included articles in the Sun, The Herald, The Scotsman, The Scotsman Magazine, Metro, Daily Record and numerous articles in the Edinburgh Evening News. These articles had an AVE* (advertising equivalent) of £63,321 and OTS (opportunities to see) of 2,583,055.
Social media also supported the launch. There has also been a lot of positive ‘chatter’ across social media sites, including TripAdvisor, with Clip ‘n Climb currently sitting at 69 out of 326 things to do in Edinburgh. A TripAdvisor comment which reflects the customer feedback being received is detailed below:-
“We go climbing with the kids a few times a month at Ratho and we always find the staff helpful and the climbs are fantastic. Tonight we tried the clip n climb and it was absolutely brilliant!! The kids had a ball and my husband and I loved it even more I think!! It was fun and challenging! The staff were absolutely fantastic, friendly and encouraging, they gave the kids loads of confidence and even though it has obviously been a long and busy day for them they were happy and helpful, we will definitely be back!” 5/5
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10.2 Edinburgh Leisure’s Fitness Products
The Fitness Team continue to be proactive in developing EL’s fitness product offering to support the retention of existing customers and to attract new customers to Edinburgh Leisure. The success of this approach is certainly evident in retention figures where the median length of stay is now 12.2 months, our highest ever. Recent activities include:-
• The introduction of bikes at the Royal Commonwealth Pool to expand the fitness class offering • Piloting ‘mums on the run’; an outdoor fitness class for mothers
11. MEDIA ROUND UP
11.1 Marketing has switched media monitoring companies from PressData to Precise (Kantar). The benefits being more robust analytics, an annual cost saving of £2k and an overview across social media.
The new system came into play from 15 March 2016. From this period until 19 April, using data from Precise, the total cost of the coverage is £123,292.31 (AVE – advertising equivalent)*, with opportunities to see (OTS) equating to 4,261,833.
*While press (and broadcast) AVE is based on the average advert rate by column (or duration), which are made available by the publishers, online AVE is an estimate figure based on a site’s Monthly Unique Visitors (MUV). It should therefore be treated as a navigational figure of the actual online advertising value.
An overview of media coverage since the last Board Meeting is detailed in appendix 1.
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Board Report - Media Overview - 15 March - 29 April 2016 (Precise:Kantar) Published Headline Summary Media Publication Page Value Size Reach Keyword Type Num 19/04/2016 Different [HL]:-Different strokes for swimming instructor UK Key The 14 £5,602.80 805 Commonwealth strokes for Regionals Scotsman 22,740.00 Pool swimming instructor 01/05/2016 Magnificent Jordan Houlden and Millie Haffety all struck gold twice as Britain Magazine, Swimming 13 £123.14 94 Commonwealth seven golds as won the team title for the third year running at the 7 Nations Youth Consumer Times 13,000.00 Pool GB win 7 Diving Competition in Edinburgh's Royal Commonwealth Pool. The Nations competition is contested only on springboard events and is seen by British Diving as an opportunity to blood emerging junior talent and develop coaches as they break
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18/04/2016 Surveys Today, Edinburgh Leisure will be providing a free swim to children UK Key Evening 5 £3,422.09 581 Edinburgh continue as and accompanying adults at nine of their pools across the city. Regionals News 30,176.00 Leisure pupils return (Edinburgh) to class
18/04/2016 School Today, Edinburgh Leisure will be providing a free swim to children Internet Edinburgh 0 £842.00 0 Edinburgh closures: and accompanying adults at nine of their pools across the city. Evening 31,352.00 Leisure Surveys News (Web) continue as pupils return to class
15/04/2016 School places Today Edinburgh Leisure announced that they will be providing a Internet North 0 £12.00 0 Edinburgh for all: Mission free swim to children (and accompanying adult) at nine of their Edinburgh 456.00 Leisure Accomplished! pools across the city on Monday (18 April), which is a spring bank News (Blog) holiday
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16/04/2016 70 buses in A free swim is to be offered by Edinburgh Leisure to all children and UK Key The Herald 10 £1,343.87 209 Edinburgh schools crisis an accompanying adult at nine of their pools on Monday's spring Regionals 32,141.00 Leisure plan and free bank holiday. Edinburgh Leisure swim
16/04/2016 Edinburgh Edinburgh Leisure will offer a free swim to children and UK Key Evening 5 £642.01 109 Edinburgh Leisure will accompanying adults at nine of their pools across the city on Regionals News 30,176.00 Leisure offer free Monday, which is the spring public holiday. (Edinburgh) swimming on Monday across 9 of their pools
16/04/2016 Five things Today Edinburgh Leisure announced that they will be providing a Internet The 0 £296.00 0 Edinburgh you need to free swim to children (and accompanying adult) at nine of their Edinburgh 11,024.00 Leisure know today - pools across the city on Monday 18 April Reporter Free (Web) Edinburgh Leisure swim
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14/04/2016 Referee Internet Lawn Tennis 0 £16.00 0 Craiglockhart Development Association 610.00 Tennis Centre Group • Regular Mentoring (Web)
• Minimum 5 day’s work p.a. in your first 2 years.
*Competition Organiser Course – free place (saving £25)
• Friday 13 May 2016 / 6 – 9pm / Craiglockhart Tennis Centre
• (other courses / venues to be added)
**Referee Course – free place (saving £75)
• Sunday 22 May & Sunday 3 July / 9am – 5:30pm / 12/04/2016 Leisure staff UK Key The 15 £417.60 60 Edinburgh take on swim Regionals Scotsman 22,740.00 Leisure challenge Staff from Edinburgh Leisure are helping raise money to fund essential swimming lessons for children from disadvantaged backgrounds. They will be taking part in the inaugural '10 x 10 Swim Challenge'
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12/04/2016 Edinburgh Swim teachers being recruited - EDINBURGH Leisure are looking to UK Key Evening 29 £200.26 34 Edinburgh Leisure is recruit swim teachers with applications closing this Sunday for Regionals News 30,176.00 Leisure looking to those with a minimum UKCC Level 1 qualification and the potential (Edinburgh) recruit swim to work towards UKCC Level teachers
02/04/2016 Edinburgh Leisure Services Manager and prior to that was General Manager, Magazines Business 62 £211.50 75 June Peebles Leisure responsible for a number of visitor attractions with the National Trade & Comment 3,500.00 Appoints New Trust in England, including Sizergh Castle and Fell Foot Park. June Overseas (Edinburgh Director of Peebles, Chief Executive at Edinburgh Leisure said: "We are Chamber of Operations delighted to welcome Remko to the post of Director of Operations Commerce) at Edinburgh Leisure. Remko has a strong operational background
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11/04/2016 Dinosaur craft Dinosaurs have been spotted alive and well at Honey Pot Arts and UK Key Evening 17 £1,301.69 221 Edinburgh class is roaring Crafts Studio in the Edinburgh International Climbing Arena at Regionals News 30,176.00 International success at Ratho. (Edinburgh) Climbing Arena EICA:Ratho
A clay dinosaur and volcano-making class saw the creatures brought back to life - complete with some unusual colour combinations.
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10/04/2016 RIO WILL Kathryn Johnstone has a real opportunity to make it to Brazil this UK Key Scotland on 23 £2,983.50 450 Commonwealth COME ON summer. The City of Glasgow 20-year-old won the 400m and 800m Regionals Sunday 38,493.00 Pool STROKE OF at the recent Edinburgh International Meet at the Commonwealth TIME FOR Pool. JOHNSTONE
"My times over the past few meets have been better than I expected. I'm absolutely buzzing," she said.
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10/04/2016 Kathryn Kathryn Johnstone has a real opportunity to make it to Brazil this Internet The 0 £8,714.00 0 Commonwealth Johnstone summer. The City of Glasgow 20-year-old won the 400m and 800m Scotsman 324,649.00 Pool targets place at the recent Edinburgh International Meet at the Commonwealth (Web) at Rio Pool.
Elspeth Burnside
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07/04/2016 Clip 'n Climb CLIMBING CLIP 'N' CLIMB Edinburgh International Climbing Arena, Magazine, The List 74 £2,245.88 1234 Edinburgh Ratho It's a bold claim to say anything works for ages 4-84, Consumer 14,156.00 International especially a physical activity. But Clip 'n' Climb is nothing if not bold. Climbing Arena It's
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07/04/2016 Edinburgh STAFF from Edinburgh Leisure are helping raise money to fund Internet The 0 £8,714.00 0 Edinburgh Leisure staff essential swimming lessons for children from disadvantaged Scotsman 324,649.00 Leisure to raise funds backgrounds in Edinburgh. (Web) with swim challenge
They will be taking part in the inaugural ’10 x 10 Swim
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06/04/2016 10 things to From the aerial assault course to the thrilling new ‘no experience Internet WOW247 0 £56.00 0 Edinburgh do just 30 necessary’ Clip ‘n’ Climb climbing feature. Whatever you do, just (Web) 2,072.00 International minutes from Don’t. Look. Down.Bike along the Union Canal to the EICA, or take a Climbing Arena Edinburgh if number 20 Lothian bus to Ratho and then walk along the canal to you don't the arena.7. Butterfly WorldDrop into the greenhouse at Lasswade have a car to feel the flutter
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07/04/2016 Edinburgh: and secondary schools (87% satisfied)78% of survey participants Internet North 0 £12.00 0 Edinburgh Shiny happy think Edinburgh’s festivals make the city a better place to live70% Edinburgh 456.00 Leisure people? of people are satisfied with sports and leisure facilities run by News (Blog) Edinburgh Leisure, consistent with previous years More people are contacting the Council via its website – 17.4% – than by telephone – 16.6% – for the first time. Areas for improvement: Satisfaction with
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07/04/2016 Making a Ten Edinburgh Leisure staff are jumping in to help raise money to Internet North 0 £12.00 0 Edinburgh splash for fund essential swimming lessons for children from disadvantaged Edinburgh 456.00 Leisure charity backgrounds in Edinburgh. They will be taking part in the inaugural News (Blog) 10 x 10 swim challenge
05/04/2016 Edinburgh Ten staff from Edinburgh Leisure are jumping in to help raise money Internet The 0 £296.00 0 Edinburgh Leisure staff to fund essential swimming lessons for children from disadvantaged Edinburgh 11,024.00 Leisure raising funds backgrounds in Edinburgh. The staff will be taking part in the Reporter for swimming inaugural 10 x 10 swim challenge (Web) lessons
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06/04/2016 Staff dive in Staff dive in for cash in the inaugural 10x10 challenge, which will UK Key Evening 12 £212.04 36 Jump In for pool cash see the team swimming one kilometre in ten pools on May 6. All Regionals News 30,176.00 sponsorship raised will be used to boost funds for the Jump In (Edinburgh) project, which provides pre-school swimming sessions to nursery pupils.
05/04/2016 Get moving UK Key Evening 29 £182.59 31 Edinburgh for discounts Regionals News 30,176.00 Leisure EDINBURGH Leisure is offering a discount card for a one-off annual (Edinburgh) payment of £29.90, giving unlimited access to all its venues with savings of up to 25 per cent
03/04/2016 What's ahead [HL]:-What's ahead this week - An off the wall to really hit the UK Key Scotland on 5 £5,376.93 811 Edinburgh this week heights - Clip 'n Climb at EICA:Ratho Regionals Sunday 38,493.00 International Climbing Arena
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01/04/2016 Five fun ways Swimming Internet Edinburgh 0 £842.00 0 Commonwealth to get your Evening 31,352.00 Pool kids active in News (Web) Edinburgh There are several pools across the city that offer great facilities. On top of swimming lessons, the Royal Commonwealth Pool has a separate diving pool, with various boards for kids to take the plunge from. There are toddler pools available as well,
02/04/2016 Save Yourself Whilst we all know that exercise is good for us, life is hectic – so for Internet North 0 £12.00 0 Edinburgh a Fair Whack those unable to commit to a monthly or annual gym membership, Edinburgh 456.00 Leisure with an Edinburgh Leisure’s Discount Card might be the solution. For a one- News (Blog) Edinburgh off annual payment of £29.90 (less than 60p a week) is all you need Leisure to pay to save all year Discount Card
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31/03/2016 Clip `n' Climb ages 4–84, especially a physical activity. But Clip ‘n Climb is nothing Internet The List 0 £2,501.00 0 Edinburgh if not bold. It’s unlikely they’ll have any octogenarians knocking on (Web) 93,168.00 International their door, but the new arrival at Edinburgh International Climbing Climbing Arena Arena certainly has a broad appeal. Having not climbed since I was a teenager, my levels of fear and excitement pre-climb were well matched. Similarly my 13-year-old
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31/03/2016 Pipe band THE Loretto Pipe Band from Musselburgh reached new heights with UK East Lothian 10 £494.90 202 Commonwealth performs from its musical skills by performing on the diving platform at the Royal Additional Courier 12,025.00 Pool diving Commonwealth Pool in Edinburgh. The players were welcoming Regionals platform competitors and spectators to the Edinburgh International Swim Meet - one of the most important competitions in the swimming calendar.
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01/04/2016 Teens can How I managed to get teenage daughter, Ellen, and her friend Amy UK Key Evening 19 £995.41 169 Edinburgh climb out of to the climbing entre at Ratho is a mystery. I really should take Regionals News 30,176.00 International their comfort notes. (Edinburgh) Climbing Arena zone
There's a new section at the climbing centre (or Edinburgh International Climbing Arena, to give the place its proper name) called Clip 'n' Climb which I thought might yank them out of their comfort zone - namely coffee shops.
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30/03/2016 Lochee Boys FUN and thrills were had by the seniors of 6/8 Dundee BB during UK Evening 24 £221.95 115 Edinburgh have top time their annual visit to the Edinburgh International Climbing Arena. A Additional Telegraph 18,078.00 International at climbing mix of climbing and the Skywalk Aerial Assault guaranteed a great Regionals (Dundee) Climbing Arena arena time. Congratulations to the recruits who retained the Battalion Drill Competition trophy, with both
30/03/2016 Dispatch This year’s Dispatch Trophy will be staged as planned – but with Internet Edinburgh 0 £842.00 0 Edinburgh Trophy gets Edinburgh Leisure running the historic team tournament at the Evening 31,352.00 Leisure green light for Braids. News (Web) 2016 staging
The development heralds a new chapter for the four-player event, which was first staged in 1890 and, barring war years,
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31/03/2016 Aim high for a UK Key Evening 19 £771.59 131 Edinburgh fun-filled day Regionals News 30,176.00 International IF you're at a loose end with the kids this Easter holiday break, then (Edinburgh) Climbing Arena can I recommend the new Clip 'n' Climb at Ratho, part of the Edinburgh International Climbing Arena.
It's £8 an hour for children and it's a brilliant way to introduce them to rock climbing - harness on and off they go.
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31/03/2016 Gina IF you’re at a loose end with the kids this Easter holiday break, then Internet Edinburgh 0 £842.00 0 Edinburgh Davidson: Clip can I recommend the new Clip ‘n’ Climb at Ratho, part of the Evening 31,352.00 International 'n Climb Edinburgh International Climbing Arena. News (Web) Climbing Arena
It’s £8 an hour for children and it’s a brilliant way to introduce them to rock climbing – harness on and off they go.
Unattributed
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30/03/2016 Boost for UK Key Evening 43 £594.89 101 Edinburgh Capital golf as Regionals News 30,176.00 Leisure prestigious THIS year's Dispatch Trophy will be staged as planned - but with (Edinburgh) Dispatch Edinburgh Leisure running the historic team tournament at the Trophy is Braids. given go- ahead
The development heralds a new chapter for the four-player event, which was first staged in 1890 and, barring war years,
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27/03/2016 Young Diving's impressive haul of seven gold medals at the Seven Nations UK Sunday 11 £231.42 203 Commonwealth Plymouth star competition staged at the Royal Commonwealth Pool in Edinburgh. Additional Independent 6,951.00 Pool among the Competing against the best from Germany, Italy, Switzerland, Regionals medals at Sweden, Norway and France, the Plymouth teenager, who is 14 in Seven Nations April and still returning from a long-term
28/03/2016 Top seeds In the younger age group, Ama Nisbet who trains at the Internet Lawn Tennis 0 £16.00 0 Craiglockhart take Scottish Craiglockhart Sports Centre in Edinburgh, justified her top seeding Association 610.00 Leisure Centre Indoors titles with a 6-3 6-0 final win over Kirkcaldy's Gemma Filshill, the number (Web) 3 seed. The boy's title went south of the
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25/03/2016 Scaling new [HL]:-Scaling new heights at E UK Linlithgow 7 £203.87 29 Edinburgh heights at Additional Gazette 6,994.00 International EICA Regionals Climbing Arena 26/03/2016 Gymnastics When, Where & How Much...Date(s): 28 March 2016 to 08 April Internet What's On 0 £22.00 0 Gracemount and 2016Time(s): Varies between 1pm - 4pmWhere: Gracemount For Families 808.00 Leisure Centre Trampoline Leisure Centre, Edinburgh SouthPrice: £5 per hour Contact (Web) Camps Information? Facebook information can be found Take a look at the EASTER CAMPS & TASTER DAYS at Gracemount over the next couple of
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27/03/2016 Clip'n Climb An ‘action attraction ’, launched at Edinburgh’s International Internet North 0 £12.00 0 Edinburgh opens at Climbing Arena (EICA): Ratho on Friday. Suitable for anyone from 4 Edinburgh 456.00 Leisure Ratho to 84 years and beyond, Clip ‘n Climb has been opened by News (Blog) Edinburgh Leisure. Offering a fun and accessible climbing experience presenting participants with a selection of themed challenges on brightly coloured walls, it is the first one of it’s kind in Scotland
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26/03/2016 Scaling new safety and that visitors are having a good time. UK Key The 57 £4,433.52 637 Edinburgh heights Regionals Scotsman 22,740.00 Leisure
Who's it aimed at? Apparently anyone from the age of four to 84 and beyond can have a go. In fact Edinburgh Leisure, which is bringing this experience to the city, think it shouldn't be just the kids who should have all the fun.
Ultimately children will love the thrill of
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26/03/2016 A week in UK Key Evening 24 £5,088.96 864 Edinburgh PICTURES Regionals News 30,176.00 International NATURAL HIGH: Clockwise from above, Ratho Primary pupil Robyn (Edinburgh) Climbing Arena Cartwright tries out the new Clip 'n' Climb attraction at the Edinburgh International Climbing Arena; pupils at Craigmount High don fancy dress for a 12-hour 'Sportathon' in aid of Sport Relief; seven-year-old Hannah flies her own Spitfire in the newly redeveloped
25/03/2016 TOP 10 [HL]:-TOP 10 EASTER RAINY DAYS UK The Sun 50 £22,267.60 358 Clip n Climb EASTER RAINY Nationals 1,800,537.00 DAYS OUT
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25/03/2016 Interest UK Key Evening 21 £447.64 76 Edinburgh mounts in Interest mounts in sold-out attraction. It's been installed to help the Regionals News 30,176.00 International sold-out Edinburgh International Climbing Arena scale new heights. (Edinburgh) Climbing Arena attraction [...]
Branded as suitable for anyone aged from four to 84, the £500,000 Clip 'n' Climb attraction opens to the public today.
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25/03/2016 Clip 'n' Climb Internet The List 0 £2,501.00 0 Edinburgh (Web) 93,168.00 Leisure Jump to times or comments
A new ‘action attraction’, the first of its kind in Scotland, is coming to Edinburgh’s International Climbing Arena (EICA):Ratho.
Operated by Edinburgh Leisure, Clip 'n Climb offers a fun and accessible climbing experience based around a variety of themed challenges on brightly coloured walls which are designed to offer an exciting
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23/03/2016 Newest the ground!) earlier today when children from Ratho Park Primary Internet The 0 £296.00 0 Remko Plooij attraction at School were trying it out. There was much excitement and they all Edinburgh 11,024.00 Edinburgh looked pretty accomplished climbers in a short time. Remko Plooij, Reporter International Director of Operations at Edinburgh Leisure said: "The beauty of (Web) Climbing Clip ‘n Climb is that unlike traditional climbing no previous Arena opens experience or training is required, apart from our on Friday
24/03/2016 FERGUS Clip n' Climb Edinburgh International Climbing Arena, Ratho, from UK Key The Herald 21 £5,780.57 899 Edinburgh GRIERSON Fri The first attraction of its type to open in Scotland, EICA: Ratho's Regionals 32,141.00 International Things to do colourful new activity zone offers a safe and accessible introduction Climbing Arena across into climbing Scotland this weekend 10
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24/03/2016 Oh go on.. up a giant pile of Lego. Robyn Cartwright, nine, and her classmates UK Key Daily Record 24 £4,339.47 237 Edinburgh give us a Lego from Ratho Primary near Edinburgh had a ball trying out the new Regionals 186,439.00 International up "Clip 'n' Climb" attraction at the Edinburgh International Climbing Climbing Arena Arena.
24/03/2016 YOUNGSTERS UK Key Evening 13 £4,458.73 757 Edinburgh HIT HEIGHTS Regionals News 30,176.00 International AT RATHO YOUNGSTERS were reaching for the skies as they put a new (Edinburgh) Climbing Arena £500,000 attraction at the Edinburgh International Climbing Arena to the test.
Clip 'n' Climb - pioneered in New Zealand and hailed as being suitable for anyone aged from four to 84 - will open
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24/03/2016 Kids enjoy the UK Key Evening 1 £1,537.29 261 Edinburgh high life Regionals News 30,176.00 International HOLD ON: Jamie Alexander, Kelsey Main and Amanda Sneddon, (Edinburgh) Climbing Arena from Ratho Primary, try out Clip 'n' Climb at the EICA. Full story - Page 13
24/03/2016 SOCIAL UK Metro 43 £1,491.60 226 Edinburgh CLIMBERS Nationals (Scotland) 122,023.00 Leisure GALORE 21/03/2016 Edinburgh It’s Clip ‘n’ Climb time - The Edinburgh International Climbing Arena Internet WOW247 0 £56.00 0 Edinburgh secrets: Free have installed a Clip ‘n’ Climb system and will soon be inviting the (Web) 2,072.00 International coffee, new public to try it out for themselves. Climbing Arena restaurants, one day music fest
15/03/2016 Edinburgh’s Today, Edinburgh Leisure, which manages sport and leisure venues Internet The 0 £8,714.00 0 Edinburgh Victorian on behalf of the City of Edinburgh Council, runs five Victorian pools. Scotsman 324,649.00 Leisure swimming The sixth of the Capital’s historic pools is a private (Web) pools
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15/03/2016 The legacy of Today, Edinburgh Leisure, which manages sport and leisure venues Internet Edinburgh 0 £842.00 0 Edinburgh Edinburgh's on behalf of the City of Edinburgh Council, runs five Victorian pools. Evening 31,352.00 Leisure Victorian News (Web) swimming pools
15/03/2016 Diving - 7 7 Nations Diving comes to The Royal Commonwealth Pool this Internet The 0 £296.00 0 Commonwealth Nations Youth Weekend Edinburgh 11,024.00 Pool Diving Meet Reporter (Web)
15/03/2016 VisitScotland VisitScotland is aiming to get an even stronger foothold in the Internet ITCM (Web) 0 £404.00 0 Edinburgh gaining strong German market, showcasing the world’s largest indoor climbing 15,059.00 International foothold in arena to a group of influential event organisers.The Edinburgh Climbing Arena German International Climbing Arena in Ratho, which has a delegate market capacity of 1,800, is one of several leading venues being visited during a familiarisation (fam) trip put together by VisitScotland
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15/03/2016 Edinburgh The attraction, which was pioneered in New Zealand, is the first of Internet Edinburgh 0 £842.00 0 Remko Plooij climbing its kind in Scotland and aims to get more people involved in Evening 31,352.00 centre set for climbing that have no previous experience. News (Web) `Clip `n Climb attraction
Remko Plooij, director of operations at Edinburgh Leisure, which runs the Edinburgh International Climbing Arena in Ratho, said: “The beauty of Clip ‘n Climb is that unlike traditional climbing no
16/03/2016 The only way The only way is up and up UK Key Evening 3 £3,722.48 632 Remko Plooij is up and up at Regionals News 30,176.00 climbing (Edinburgh) centre's new attraction
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16/03/2016 PHOTO STAGE STARS CAST A SPELL OVER AUDIENCE MAGICAL TIME FOR UK Key Evening 30 £3,934.52 668 Edinburgh GALLERY FAIRY GRANDMOTHERS: A performance of Nobody Loves a Fairy Regionals News 30,176.00 Leisure When She's Over 40 brought the house down when Edinburgh (Edinburgh) Leisure's Extend Exercise groups for the over-60s staged their annual show recently.
TOTAL £123,292.31 4,261,833.00
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REPORT TITLE: Finance & Usage Performance Review
DATE: 9 May 2016
Agenda Item No: 4 (i) COMMERCIAL DIRECTOR: Kevin Johnston
CHIEF EXECUTIVE: June Peebles
Report Ref. ELREP938
1. Purpose
1.1 To advise the Board of the financial and usage performance for the year ended 31 March 2016.
2. Decision Required
2.1 No
3. Recommendations
3.1 N/A
4. Key Issues
4.1 The draft net operating financial position for the period to 31 March 2016 is a surplus of £42K, £325K ahead of the budgeted £283K deficit.
4.2 The financial performance of the business at the end of March follows the pattern reported throughout the year. Overall income is £187K better than budget with costs £138K better.
4.3 Total customer visits for the year were 4,563K, a fraction ahead of target.
5. Further details can be obtained from: Kevin Johnston tel. 458-2135 or email at [email protected].
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6. Corporate Position
6.1 A summary of the Income & Expenditure position is shown below.
TABLE 1 : INCOME & EXPENDITURE SUMMARY - 12 MONTHS TO 31 MARCH 2016
COMPARISON TO BUDGET COMPARISON TO LAST YEAR ACTUAL BUDGET VARIANCE LAST YEAR VARIANCE £K £K £K % £K £K % OPERATING INCOME 20,354 20,167 187 1 % 19,530 824 4 % CONTRACT INCOME 8,418 8,418 0 0 % 9,000 (582) (6)% TOTAL INCOME 28,772 28,585 187 1 % 28,530 242 1 %
EMPLOYEE COSTS (16,635) (16,784) 149 1 % (16,278) (357) (2)% PROPERTY COSTS (6,123) (6,306) 183 3 % (6,085) (38) (1)% SUPPLIES & SERVICES (5,972) (5,778) (194) (3)% (5,672) (300) (5)% TOTAL EXPENDITURE (28,730) (28,868) 138 0 % (28,035) (695) (2)%
NET INCOME/(EXPENDITURE) 42 (283) 325 495 (453)
6.2 Income finished the year strongly particularly across our golf estate plus our wet and dry coaching categories, continuing the theme of previous Board reports. A strong end to the year in our special events segment of the business further augmented our income performance.
6.3 The challenging areas on income remain fitness (£156K behind budget) and swimming (£97K behind budget). Both of these areas have received significant marketing investment throughout the year aimed at new member acquisition. Whilst there are positive trends in aspects of performance e.g. the increase in retention of our fitness members (our median length of stay is now 12.2 months), both income areas continue to be challenging. Further analysis is ongoing into performance to identify specific actions we can take to address, however we are also mindful of Sport England’s study detailing the decline in casual swimming and the view that participation trends in Scotland are following a similar pattern.
6.4 As mentioned in previous Board reports expenditure continues to be controlled tightly with budget holders not spending unless absolutely necessary to maintain our high standards of service to our customers. The systems, processes and cultural changes implemented during 2014/15 continue to deliver significant positive results. The largest element of the supplies & services reported overspend has arisen from the marketing investments mentioned above and launch costs for Clip ‘n Climb.
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7. Detailed Analysis
7.1 Appendices 1 and 2 provide more detailed analysis on the financial and usage performance by activity and venue respectively.
Appendix 1 Detailed Activity Analysis
YTD Visits '000 YTD Income £000 Versus Versus Versus Prior Versus Prior Activity Actual Target Prior Year Target Year Actual Budget Prior Year Budget Year
Health & Fitness 1,225 1,217 1,238 1 % (1)% 6,741 6,897 6,770 (2)% (0)% DRY (inc ext lets & education) 1,095 1,099 1,114 (0)% (2)% 2,551 2,491 2,427 2 % 5 % Swimming 1,120 1,140 1,110 (2)% 1 % 2,524 2,621 2,417 (4)% 4 % Coaching 568 549 546 3 % 4 % 3,598 3,373 3,252 7 % 11 % Golf 134 139 139 (4)% (4)% 1,295 1,239 1,210 4 % 7 % Other 421 415 435 1 % (3)% Soft Play 892 905 628 (1)% 42 % Special Events 467 369 396 21 % 18 % Discount Card 218 226 205 (4)% 6 % Equipment Hire & Sales 294 305 275 (4)% 7 % Vending & Catering 1,470 1,449 1,185 1 % 24 % Other Operating Income 304 292 765 4 % (60)% Total Operating 20,354 20,167 19,530 1 % 4 % CEC Income 8,418 8,418 9,000 0 % (6)% TOTAL 4,563 4,559 4,582 (0)% 0 % 28,772 28,585 28,530 1 % 1 %
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Appendix 2 Detailed Site Analysis - 12 Months to March 2016 YTD Visits YTD Income YTD Expenditure Operational Surplus / (Deficit) %Versus % Versus Versus Versus % Versus % Versus Versus Versus Prior % Versus % Versus Versus Versus Activity Actual Target Prior Year Actual Budget Prior Year Budget Prior Year Actual Budget Year Budget Prior Year Actual Budget Prior Year Budget Prior Year Craiglockhart 386,315 -1% -3% 1,766,363 9,239 46,245 1% 3% 1,697,296 39,254 -29,682 -2% 2% 69,067 20,573 52,504 48,494 16,563 Jack Kane 87,448 8% 8% 264,090 18,498 17,224 8% 7% 444,421 1,742 -1,376 0% 0% -180,331 -200,571 -196,179 20,241 15,848 Kirkliston 36,799 -2% -2% 119,448 1,272 6,859 1% 6% 186,040 -2,782 -11,223 2% 6% -66,593 -65,083 -62,228 -1,510 -4,365 Meadow bank 538,134 -5% -6% 1,439,236 -75,095 -53,476 -5% -4% 1,778,057 -2,047 32,856 0% -2% -338,821 -261,679 -318,201 -77,142 -20,620 Tumbles at Portobello 139,799 -7% -1% 798,579 -43,132 73,512 -5% 10% 914,337 3,124 -90,750 0% 11% -115,758 -75,750 -98,520 -40,008 -17,238 EICA 189,763 -2% -11% 2,195,043 137,672 298,278 7% 16% 2,497,804 -143,945 -136,610 6% 6% -302,761 -296,487 -464,428 -6,274 161,668 Saughton 85,910 3% 3% 148,721 39,987 29,047 37% 24% 173,567 4,787 -7,498 -3% 5% -24,846 -69,620 -46,395 44,774 21,549 Waverley Court 12,776 -4% -4% 39,713 -11,487 -4,567 -22% -10% 43,627 143 -3,437 0% 9% -3,914 7,430 4,090 -11,345 -8,004 Total Dry Centres 1,476,944 -3% -4% 6,771,193 76,954 413,121 1% 6% 7,735,149 -99,724 -247,720 -1% -3% -963,956 -941,186 -1,129,357 -22,770 165,402 Ainslie Park 380,563 0% 0% 1,388,960 19,550 50,154 1% 4% 1,488,025 42,263 330 -3% 0% -99,065 -160,878 -149,549 61,813 50,484 Drumbrae 269,699 4% 0% 1,203,098 -18,412 33,745 -2% 3% 1,193,344 -6,765 -14,878 1% 1% 9,753 34,931 -9,114 -25,177 18,867 Dalry 118,276 3% 1% 480,568 6,605 12,054 1% 3% 518,620 12,671 -16,246 -2% 3% -38,052 -57,328 -33,860 19,276 -4,192 Gracemount 231,207 -1% -21% 1,036,045 45,539 -151,057 5% -13% 1,291,924 -41,470 142,971 3% -10% -255,879 -259,949 -247,793 4,070 -8,086 Glenogle 130,740 -4% -4% 607,872 -32,830 -17,844 -5% -3% 584,311 9,236 8,515 -2% -1% 23,562 47,156 32,891 -23,594 -9,329 Leith Victoria 272,470 0% 2% 1,132,557 29,258 60,901 3% 6% 1,112,264 36,513 -2,845 -3% 0% 20,292 -45,478 -37,763 65,771 58,055 Portobello Sw im 227,980 0% 1% 974,837 21,086 86,501 2% 10% 1,157,531 5,763 -55,715 0% 5% -182,694 -209,543 -213,480 26,850 30,787 Queensferry High 33,956 -7% -7% 115,091 -16,007 -9,493 -12% -8% 117,128 20,309 4,654 -15% -4% -2,037 -6,339 2,802 4,302 -4,839 RCP 758,623 5% 19% 3,824,679 141,746 138,597 4% 4% 4,001,435 187,410 -73,516 -4% 2% -176,755 -505,912 -241,836 329,157 65,081 Warrender 175,626 -4% -6% 867,348 -5,072 6,537 -1% 1% 628,167 23,434 -7,168 -4% 1% 239,181 220,819 239,813 18,362 -631 Total Wet Centres 2,599,140 1% 2% 11,631,055 191,464 210,093 2% 2% 12,092,749 289,364 -13,897 2% 0% -461,695 -942,523 -657,891 480,828 196,196 Braid Hills Golf Course 18,938 -8% -8% 267,636 -923 11,582 0% 5% 210,644 19,985 27,197 -9% -11% 56,993 37,930 18,213 19,063 38,780 Carrick Know e Golf Course 33,572 -4% -4% 305,964 12,855 21,658 4% 8% 216,307 10,261 14,055 -5% -6% 89,657 66,540 53,944 23,116 35,713 Craigentinny Golf Course 29,290 -3% -3% 238,502 7,781 14,273 3% 6% 225,374 4,928 6,115 -2% -3% 13,129 419 -7,259 12,709 20,388 Portobello Golf Course 14,548 -2% -2% 93,590 7,372 11,017 9% 13% 102,930 16,767 512 -14% 0% -9,340 -33,479 -20,869 24,139 11,529 Princes Golf Course 10,817 6% 6% 88,631 11,929 15,510 16% 21% 94,423 -3,253 -10,293 4% 12% -5,792 -14,468 -11,009 8,676 5,217 Silver Know es Golf Course 27,015 -4% -4% 296,038 12,165 8,991 4% 3% 286,261 -46,012 -25,992 19% 10% 9,777 43,624 26,778 -33,847 -17,001 Grounds Maintenance & Golf Mgmt 1,098 1,098 -737 -40% 357,530 -1,225 -16,539 0% 5% -356,432 -356,305 -339,156 -127 -17,276 Sub Total Golf 134,180 -3% -3% 1,291,460 52,278 82,295 4% 7% 1,493,469 1,451 -4,945 0% 0% -202,009 -255,738 -279,359 53,729 77,350 Outdoor 337,781 4% 0% 342,929 -44,532 -6,280 -11% -2% 874,921 68,570 24,168 -7% -3% -531,992 -556,030 -549,880 24,037 17,888 Central Functions 15,676 28% 20% 317,544 -88,971 125,952 -22% 66% 6,533,767 -121,729 -456,972 2% 8% -6,216,224 -6,005,523 -5,885,204 -210,700 -331,020 Closed Venues -655 -100% -79 79 4,263 -102% 79 -3,528 79 3,607 Total Operating 4,563,721 0% 0% 660,473 -133,504 119,016 -17% 22% 7,408,610 -53,081 -428,541 -1% -6% -6,748,137 -6,561,553 -6,438,612 -186,584 -309,525 CEC Inc ome 8,418,000 -582,000 -6% 8,418,000 8,418,000 9,000,000 -582,000 TOTAL 4,563,721 0% 0% 28,772,180 187,192 242,526 1% 1% 28,729,976 138,011 -695,103 0% -2% 42,204 -283,000 494,781 325,203 -452,577
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REPORT TITLE: Human Resources and L&D Review
DATE: 9 May 2016
INTERIM DIRECTOR OF PEOPLE: Agenda Item No: 4(ii) Karen Scott
CHIEF EXECUTIVE: Report Ref: ELREP939 June Peebles
1. Purpose To advise Board members of key work streams within Human Resources and Learning & Development and to summarise the annual figures for absence, turnover and training days.
2. Decision Required No
3. Key Highlights
3.1 Sickness absence is 4.16% for 2015/16. This is an increase from the 3.45% achieved in 2014/15 and is the first time we have gone above our 4% target in several years.
3.2 Staff turnover is 18.4% for the period April 2015 to March 2016 (above the target of 15%).
3.3 Staff Survey: Our results are reported in a separate Board report.
3.4 We provided 2325 Trainee Days in 2015/16. This equates to 2.7 training days per year per employee (based on 850 employees).
3.5 100 employees completed a Vocational Qualification specific to their current role.
4. Further details can be obtained from:
Karen Scott on tel. 0131 458 2132 or by email at [email protected] Anne Lovering on tel: 0131 458 2127 or by email at [email protected]
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5. Additional Information: Human Resources
5.1 Sickness Absence
5.00% 4.50% 4.00% 3.50% 3.00% 2.50% 2.00% Absence Rate 1.50% Target 1.00% 0.50% 0.00% 2002/3 2003/4 2004/5 2005/6 2006/7 2007/8 2008/9 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 Year
5.1.1 Our annual sickness absence rate has increased to 4.16%. This is above our target of 4%, and an increase of 0.71% from last year (which was at 3.45%). This increase is entirely due to an increase of long-term sickness absence (the number of days due to short term and accidents is similar to last year and the number of uncertified days has reduced).
5.1.2 58% of the sickness absence during the period April 2015 to March 2016 was due to long-term absence (periods of 20 days or longer). This is a higher ratio than last year (at 37%), and reflects our experiences this year of a higher number of long- term absence cases (particularly relating to serious conditions, such as cancer).
5.1.3 The HR team have been focussing on supporting managers to manage the attendance of their teams. We are confident that short-term absence continues to be managed effectively. We are analysing the increase in long-term absence, however, all cases are being managed appropriately and within legislation.
5.2 Staff Turnover
5.2.1 149 employees who were on permanent contracts left Edinburgh Leisure in the period April 2015 to March 2016. This equates to a turnover of 18.4%, which is higher than last year (16.7%) and higher than our 15% target for permanent contracts.
5.2.2 11 of these leavers were instigated by Edinburgh Leisure, resulting from dismissals and failed probations. Note that redundancies (there were 5 last year) are not included in this figures, following a previous Board request.
5.2.3 These figures include employees who have left to ‘retire’ (6) and employees who have sadly passed away (2). [2]
5.2.4 The turnover of people who were in permanent contracts and who chose to leave EL to go to other jobs, emigrate or go to further education is 16%.
5.2.5 We have analysed our turnover to check for patterns and identify changes that we can make to reduce turnover rates. Our turnover is influenced by a number of factors, including: • A changing attitude to employment – people are less likely to seek a ‘job for life’ and people starting on their careers are actively seeking a varied job portfolio, meaning that the jobs market is more fluid • Turnover in part-time roles – 60% of our turnover is in part-time roles. Part- time roles are just under 40% of our establishment. Our Grade 11, 12 and 13 roles tend to attract people who are at school or college/university, or who have just graduated, or who are returning to the jobs market. • 49% of our turnover is in people leaving in their first two years of employment with us. We attract a lot of new graduates who then move on relatively quickly to roles that are better suited to their degrees/aspirations. We retain some of the graduates that come to us, with them gaining promotion to other roles. However, we would like to reduce this level of turnover in people with less than 2 years’ service, so we are currently developing alternative recruitment approaches to attract more ‘leisure career’ people (e.g. pre-employment programme that targets school leavers).
5.2.6 The graph below shows the trend for our annual turnover figures (note that these figures do not include redundancies or TUPE transfers).
EL Turnover 20.0% 18.0% 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16
Actual Target
5.3 Review of HR Issues in 2014/15
5.3.1 Staff Survey. We completed our annual staff survey in October 2015 and overall showed an improvement in our results. Please see the separate Board report for more detail of our results.
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5.3.2 Competency Framework and Managing Performance. We are designing a robust performance management tool to enable us to ensure that our Managers are managing performance effectively and fairly. So far we have: • Embedded our Essentials Behavioural Standards into our HR and L&D systems. • Updated our appraisal process – our end of year reviews are being carried out during April and May 2016. • Reviewed and enhanced available L&D material to support managers in the effective performance management of their teams.
5.3.3 HR Policies. We have reviewed and implemented our new Maternity, Paternity and Shared Parental leave policy, which has been completely overhauled to ensure that our benefits comply with recent changes to legislation.
5.3.4 Staffing Reviews. We have supported managers in the implementation of reviews of their staffing. We aim to find alternative roles for people affected by changes in the business, however, there were five redundancies last year, where we were unable to find suitable alternative roles.
5.3.5 Recruitment. In 2015-16, we had 131 recruitment campaigns and assessed over 700 people. We have had some high profile campaigns such as Chief Executive, Director of Operations and Head of Property and Estates.
5.4 HR Priorities in 2015/16
5.4.1 People Technology. We are going to upgrade our ‘People’ System. The upgrade will move a number of paper-based processes online, and in the longer term will enable us to move towards a paper free HR service. In summary, the upgrade will: • Introduce employee ‘self-service’ so that our employees will be able to view their personnel records online, advise of changes and submit requests for annual leave and training courses electronically. • Include a ‘total reward’ summary so that employees can all see exactly what their benefits package is. • Give line managers access to the system to view the records of their team and manage attendance and training online. • Significantly improve ‘workflows’ – reducing the administration and paperwork that line managers currently deal with. • All our L&D activity will be added to the system, replacing current manual paper based processes. • Our HR and L&D reporting will be much simpler, more reliable and will allow more focus on analysis of the data. • Include a document manager so that all ‘paperwork’ is saved electronically and attached to personnel files (this functionality will be in full compliance with newly updated Data Protection Act).
5.4.2 HR Policies. Continue with our review of HR policies into our new policy template, conducting appropriate consultation and review at our Joint Negotiation and Consultative Committee (JNCC).
5.4.3 Employee Benefits. We will focus on the promotion of our employee benefits, to ensure that all employees are fully aware of all the benefits available to them. We
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have recently benchmarked our benefits, and they compare very favourably to the market, so we need to make sure that we ‘promote’ these effectively.
5.4.4 Support for Reviews: The HR team will be supporting various business improvement projects throughout the year, supporting managers to deal effectively with the impact of changes on our people.
6. Additional Information: Learning and Development
6.1 The following gives an overview of the training delivered from April 2015 to March 2016.
Training Type Example Course Titles Trainee Days
Welcome and • Inside Edinburgh Leisure 516 Induction • Engaging Our Customers • Introduction to MRM and Product Knowledge • E-Learning Modules and Workbooks Customer Service • Defusing Potential Conflict 191 • Mental Health Awareness • Writing to Our Customers Fitness • Applied Nutrition 135 • Level 3 Advanced Anatomy • Motivational Interviewing • Retention Workshops Health and Safety • Fire Awareness 344 • Food Hygiene • Manual Handling • Safeguarding Leadership and • Action Learning 356 Management • ART of Assessing • Attendance Management • Welcome Host New Performance • Embedding Essentials 322 Management • Performance Management Toolkit Personal • Career Development 129 Development and • Environmental Other Aquatics • Advanced Teacher Training (Swim) 332 • Early Years • NPLQ Refresher Total 2325 *This equates to 2.7 Training Days per staff member (based on 850 staff)
6.2 Vocational Qualifications
100 staff achieved the following vocational qualifications, which are fully, or partly government funded, apart from ICS:
• 1 x CIPD Certificate in Learning and Development
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• 42 x RLSS National Pool Lifeguard Qualification • 5 x RLSS NPLQ Trainer/Assessors • 20 x UKCC Aquatics Qualification at Level 1 or 2 • 6 x Early Childhood Teachers Qualification • 5 x Cancer and Exercise Rehab Level 4 • 5 x Gymnastics Level 1 or 2 • 2 x Exercise Referral Level 1 or 2 • 5 x Sport and Active Leisure Operational services Level 2 • 1 x Customer Service Level 3 • 5 x Food Sales and Service Skills Level 2 • 2 x ICS Communications and Solutions Qualification • 1 x Playwork Level 2 Qualification.
6.3 Progress of other Priorities
6.3.1 Learning and Development Academy
Our new Learning and Development (L&D) Academy exists to: • Ensure all our learning and development provision is prioritised and aligned to business needs • Continuously improve our learning, development and qualifications provision • Develop all stakeholders to be fully committed and fulfil their roles and responsibilities • Measure the return on investment of our learning, development and qualifications provision and achieve best value for money • Identify and meet internal and external customer expectations • Integrate our learning and development policies, procedures, systems and standards • Improve employee access to L&D opportunities.
Since October 2015 (our last Board Report) we have:
• Created a Corporate L&D Workplan for 2016/17 bringing together the L&D objectives for Aquatics, Catering, Customer Service, Gymnastics, Fitness, Health and Safety, Management and Leadership and Personal Development
• Added information about all of the above L&D opportunities to our Intranet which means everything is in the one place making it easier for staff to access
• Completed Training Needs Analysis and new Training Pathways for: Catering; Gymnastics; SoftPlay; Customer Accounts; Customer Service Advisers and Swim Teachers.
6.3.2 Pre-Employment Pilot Programme
We are piloting a pre-employment programme in partnership with Direct Partners who provide our government funded VQs. Eight school leavers started with us in March. Seven completed their NPLQ, Corporate and Site Induction Training and only one dropped out as he was not a strong enough swimmer and gave up on his lessons. Four of the seven candidates have been recruited as temporary Leisure Attendants at RCP. The remaining three will apply for posts at the end of April.
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The success of the programme means that these new starts have been fully trained before they are employed and can make a difference from day one.
6.3.3 Welcome and Induction
To increase engagement and compliance we have improved our Welcome and Induction (W&I) Training including:
• the re-design of our W&I Module • evaluating a new 3 to 5 day classroom based programme which includes everything from our Purpose, Vision and Values to MRM and Cash Handling • an alternative e-learning programme for part time new starts who can’t attend the classroom based programme • updated procedures and intranet pages with new tools to help managers choose and plan W&I Training • regular W&I Training reports which enable managers to monitor progress • used BILD to design a new Edinburgh Leisure Safeguarding Module. This will replace the generic NSPCC Safeguarding Module and remove costs of £20 per new start.
To date, we have a 66% increase in attendance and compliance with new starts more competent and confident within their first few days in the job.
6.3.4 Compliance Training
In addition to re-designing our Corporate W&I Training to improve compliance, we have also:
• tasked the W&I Group to conduct a review of all Site Induction • piloted and partly evaluated specific CECIL Modules at RCP • reviewed and refreshed seven of our Site Refresher Sessions (Safeguarding, Fire Awareness, Manual Handling, COSHH & Cleaning, Equality & Diversity, Irate Customers, Embedding Essentials) • trained over 50 venue staff as Occasional Trainers and they have access to the above Site Refresher Sessions • invested in CIPD Accredited training for 23 L&D Facilitators who will support the Occasional Trainers • reviewed and defined “compliance training” for our core roles • established our specification for the new People Technology.
6.3.5 Career Development
Our Career Development Programme continue to help our staff to align their careers to our business. We offer at least one of the following programmes every 6 months.
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Career Development Programme for Courses Delegate Grade: provided to numbers to date date 11 to 13 (Front of House) 10 68 9 to 10 (Supervisors) 2 15 8 (Duty Manager/Development Officers) 1 12 1 to 7 (Managers) 3 30
Evaluation results show that:
• 92% of delegates are clearer about the knowledge, skills and attitudes they need to develop • 79% are clearer about their goals and aspirations • 85% are clearer about what they need to do to achieve their goals and aspirations • 100% are career activists and feel in more control of their careers • 70% have sparked career conversations with their manager.
6.3.6 Leadership Development
We have continued to support and embed our new Essentials Behaviours by:
• reviewing and updates all relevant Open Courses (ART of Assessing, Career Development, Starting as an Appraiser) • introducing new web based Watch and Go Videos which provide quick and practical support in the four categories of Your People; working with Your Colleagues; communicating with Your Boss; and developing Yourself • giving all our Line Managers easy access to CECIL e-leaning modules (e.g. Setting SMART Objectives, Leading Others through Change, Influencing Skills, Ensuring Results).
We have facilitated seventeen Developing New Leaders Meetings to improve the development planning of our newly recruited or promoted Line Managers.
Our seven Action Learning Sets continue to meet at least quarterly to develop our leaders through reflection and action planning.
6.3.7 Internal Consultancies
The L&D Team has provided the following internal consultancies: • Lead Assessor Training for SPAD Managers • Mental Health Awareness for Managers Training for Venue Management Team • Communications Sessions for Golf Teams • Excel Training Needs Analysis for Development Officers and Managers • Developing Yourself Training for Tumbles Team • MRM Training for Tumbles • Team Development for the Marketing Team • Activator Induction Training.
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6.3.8 Interest Free Training Loans We have also supported eight interest free Training Loans totalling £5,935.80 enabling staff to access their own personal development for example Gym Instructor Level 2 and 3.
7. Further details on L&D can be obtained from: Anne Lovering on tel. 0131 458 2132 or email at [email protected]
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REPORT TITLE: Customer Experience Review 2015/16
DATE: 9 May 2016
DIRECTOR OF OPERATIONS: Agenda Item No: 4(iii) Remko Plooij
CHIEF EXECUTIVE: Report Ref: ELREP940
1. Purpose
1.1 To update the Board about the level of customer satisfaction measured for the year ending March 2016.
2. Decision Required
2.1 No – for information only.
3. Recommendations
3.1 N/A
4. Key Points
4.1 Delivering a great customer experience and achieving a high level of customer satisfaction is critical to the success of Edinburgh Leisure. Customer feedback is gathered using a wide variety of research methods and is continually monitored, providing managers with clear areas for development.
4.2 Since moving to a new reporting system we now report the Satisfaction Index Score as our main customer experience KPI. The Satisfaction Index Score is a robust score which includes all elements of the customer experience rather than just “overall satisfaction”. The current Satisfaction Index Score is 8.45 against a target of 9.50.
4.3 The customer satisfaction score has decreased from 96% in 2014/15 to 91% in 2015/16. This is likely down to the change in methodology; from face-to-face interviews in 2014/15 to mainly online surveys in 2015/16. Customers are likely to be more positive when responding to a face to face survey instead of an online survey.
5. Further details can be obtained from: Remko Plooij on tel. 0131 458 2100 or by email at [email protected]
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6. Additional information
6.1 Feedback on the Edinburgh Leisure customer experience is gathered and measured in the following ways:
• Customer comment cards filled in at site or sent via website • Customer Satisfaction Survey • Mystery Visit programme • Net Promoter Score
These are explained in more detail below.
7. Customer Comment Cards
7.1 Customer comment cards are mostly received at sites and are dealt with by the site management team. These comments are traditionally at either end of the satisfaction scale i.e. complaints or compliments which a customer feels they wish to be addressed formally. Customers also have the opportunity to submit these online via the website or a QR code on the paper cards.
7.2 1,461 comment cards (many with multiple comments) have been analysed in 2015/16. 1,304 of these were paper submissions whilst 157 were either through the QR code or the website.
7.3 42% of comments were positive, whilst 42% of comments were negative. 42% of comments included suggestions provided by customers to improve services. Some comment cards will include both a positive and a negative comment, or a negative comment followed by a suggestion.
7.4 Positive comments have provided feedback on the standard of instructors and classes, enjoyment of activity and the high quality of our facilities. Negative comments included broken equipment in the gym/classes, poor communication and disappointing service. It should be noted that the numbers of customers expressing these opinions are very small. These are consistent with 2014/15 customer comments.
7.5 Suggestions made by customers often follow on from negative comments where customers provide suggestions on how to improve these areas. The most popular suggestions amongst customers included provision of new fitness classes, improved equipment within the gym setting and to not cancel/remove fitness classes from the timetable.
7.6 All of these comments and suggestions are considered by the local management teams and acted upon where possible and appropriate, within a 5-day timescale.
8. Customer Satisfaction Survey
8.1 Over the last year the way in which we deliver the Customer Satisfaction survey has changed. In an effort to reduce costs and provide more immediate reporting we moved to an online approach. The survey is now emailed to customers across the database, based on a number of rules. 900 face to face interviews are also carried out
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throughout the year to “top up” responses, mainly aimed at the smaller venues. In 2015/16 we received 2931 responses to our online survey, a response rate of 29%.
8.2 Managers now have access to real time reports allowing them access to their scores at any time. Various reports have been set up for them to review. Reports and scores are updated in real time as soon as a customer responds to the satisfaction survey.
8.3 Since moving to a new reporting system we now report the Customer Satisfaction Index Score as our main customer experience KPI, instead of the ‘Customer Experience Performance Score’ used previously. The Customer Experience Performance Score included only the overall customer satisfaction rating, customer loyalty score and the mystery visit service standard score whereas the Satisfaction Index Score is a robust score which includes all elements of the customer experience rather than just overall satisfaction.
8.4 Currently the Satisfaction Index Score is 8.45 against a target of 9.5. This score is made up of a series of rating scales within the questionnaire – including staff, venue, quality, cleanliness and temperature. Staff currently have the highest rating at 8.81, whilst temperature had the lowest score at 8.14. All scores are above 8 suggesting general high levels of satisfaction across the board. A full breakdown of scores by venue can be found in Appendix A.
8.5 The overall satisfaction rating for 2015/16 is 91%, down from 96% in 2014/15. The “very satisfied” rating is down from 59% to 57%. This reduction is unlikely to represent a drop in customer satisfaction, but rather the effect of changing the research methodology. Customers are likely to be more positive when responding to a face to face survey than an online survey. This change in scores will become clearer once we have 2016/17 data for comparison.
8.6 Since July 2015 the survey has been sent to the database on a manual basis. Automatic invites (with specific selection criteria) were due to be set up in October 2015 by the consultants working on the new EL website. Unfortunately, due to the website delays the consultants have not set up the code required for automatic invites. Manual distribution of the survey across the database will continue until automatic invites are available.
9. Mystery Visit Programme
9.1 Mystery visits to centres are spread throughout the year and managers now have access to real time reports providing them access to their venue scores at any time. This allows the managers to take immediate action where required. The mystery visit score is now reported as one score.
9.2 The overall Mystery Visit score for 2015/16 is 87% against a target of 90%. Three venues, Gracemount, Craiglockhart and Dalry, have achieved a score of over 90% over the full year. A full table of Mystery Visit scores can be found in Appendix B.
9.3 The main areas for improvement in the mystery visits are in the categories of Customer Service, Response Times and Fitness, although Customer Service and Response Times have seen significant improvements since last year. Improvements
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have also been seen in the Reception standards and the Customer Comment standard.
10. Net Promoter Score (NPS) survey
10.1 The NPS survey involves; customers who are members/discount card users surveyed by email to rate their likelihood to recommend EL to a friend or family member out of a score of 10. The proportion of “Detractors” (those scoring 0-6) are deducted from the proportion of our “Promoters” (scores of 9 or 10) to provide a ‘Net Promoter Score’ (NPS).
10.2 Our average score for 2015/16 was 42, against an industry average of 35. This is down one point on last year. Managers and their teams continue to contact customers who are ‘Detractors’ to discuss their suggestions for areas for improvement. The main issues highlighted by customers are fitness class timetabling and cleanliness. A full overview of NPS score by site can be found in Appendix C.
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Appendix A – Customer Satisfaction Index Score
Appendix B – Mystery Visit Scores
Jul – Sept Oct – Dec Jan – Mar Venue Year total (Q2) (Q3) (Q4)
CLTC 89 94 92 92 GLC 89 93 91 91 DSC 90 92 91 91 MSC 91 83 89 88 PSC 88 87 88 88 WSC 85 88 90 88 JKC 88 88 86 87 RCP 86 90 86 87 DLC 88 87 88 87 LVSC 85 89 86 87 Total 86 87 87 87 GSC 85 87 88 86 APLC 84 89 85 86 EICA 87 86 86 86 KLC 84 84 87 85 QHRC 70 73 78 74
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Appendix C – Net promoter score
Percentage Percentage De- Net Promoter Venue Number of Takers Promoters tractors Score™ Jack Kane Centre 48 71% 10% 60%
Gracemount L.C. 439 64% 10% 54%
Glenogle S.C. 285 63% 12% 51%
Dalry 263 59% 9% 50%
Craiglockart L.C. 648 59% 10% 48%
Leith Vic S.C. 503 55% 10% 45%
Warrender SC. 368 54% 12% 42%
Ainslie Park 432 53% 11% 41%
Royal commonwealth 746 52% 14% 38% pool
EICA 111 59% 21% 38%
Drumbrae 460 52% 15% 38%
Portobello Swim Centre 270 49% 22% 27%
Meadowbank 270 46% 20% 26%
Kirkliston L.C. 46 9% 39% -30%
EL Total 4889 55% 13% 42%
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REPORT TITLE: Review of EL’s Health and Community Development Work 2015/16
DATE: 9 May 2016
INTERIM DIRECTOR OF PEOPLE: Agenda Item No: 4(iv) Karen Scott
CHIEF EXECUTIVE: Report Ref: ELREP941 June Peebles
1. Purpose
1.1 To update the Board on the work undertaken by the Sport and Physical Activity Development (SPAD) department’s Health and Communities team which supports EL’s purpose ‘To make a positive difference to communities by creating opportunities for everyone to get active, stay active and achieve more’.
2. Decision Required
2.1 No
3. Recommendations
3.1 N/A
4. Key Points
4.1 ‘Get Active Specialist’ Following a restructure of the SPAD department we have created a ‘Get Started’ specialist post within the Health & Physical Activity team. This post will target inactive people in Edinburgh and encourage them to get active with EL. Working with Edinburgh Leisure managers and support services the post holder will ensure appropriate programmes, pricing levels and pathways are in place to support inactive people to get active and improve their health and wellbeing.
4.2 The Introduction of smart technology to Health referral programmes The partners involved in the Fit for Health programme are working collaboratively with Living It Up and Storm ID, to pilot the use of Activity Trackers within the programme. Evidence suggests the use of this technology can increase completion rates from 36% to 50%. The devices will monitor participant’s daily physical activity levels and use a range of motivational techniques to support people to keep active and do more. All EL instructors and volunteers involved with Fit for Health delivery have attended training and the pilot starts in May 2016. This is an exciting opportunity for Fit for Health to use technology and to share the
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results with other health programmes. All implementation costs will be covered by the funder.
4.3 A small steps towards locality working A new area based “Active Communities” Development Officer was created within the Community Development team to get more people active in North East Edinburgh. Initial focus has been on the implementation of the ‘More Families, More Active’ project. This project is currently working within Craigmillar and Niddrie, with the Jack Kane Centre acting as the physical activity hub for local families. ‘More Families, More Active’ offers a range of physical activity interventions and programmes to low income families, developing programmes and services at the Jack Kane Sport Centre and within local schools and community settings.
4.4 £10 ‘Get Active’ card for people on low incomes Edinburgh Leisure’s concessionary membership options have been reviewed and the supporting processes and procedures have been amended and updated following changes to benefits and tax credits. The £10 “Get Active” card, for people on low incomes, and our Disability membership, for people with a disability or long term health condition, both required revision due to the Department for Work and Pensions introduction of Universal Credit and Personal Independence Payments. The changes to the benefits system have been incorporated into new procedures for each of these products, and revised staff guidance will be circulated throughout reception teams during May 2016.
5. Additional Information
5.1 Partnership Developments A key element of the work of the Sport and Physical Activity Development (SPAD) team is developing effective partnerships. SPAD is committed to working with local and national partners to increase participation, deliver shared priorities and improve delivery of opportunities that have a positive impact on health and wellbeing. Below is a summary of partnership developments during 1st April 2015 – 31st March 2016.
5.1.1 EL’s vision for physical activity referral The Head of SPAD and the Health & Physical Activity manager recently hosted a meeting with our key NHS partners and funders. The purpose of this meeting was to discuss our vision for our health referral programmes i.e. that Edinburgh Leisure is able to help anyone who wants to improve their health with physical activity.
Our key aims are to: • Make things easier for referrers. We regularly receive feedback from health professionals that the numerous projects and referral criteria is confusing and can sometimes become a barrier to referring. • Work towards streamlining and consolidating EL’s physical activity referral delivery model. • Better use of resources to enable growth in capacity.
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• Tackle future funding issues. The majority of NHS funded projects are currently funded to 31st March 2017 however future funding landscape with regards to the Health & Social care integrated budgets is currently unclear.
This initial meeting was hugely positive with all partners supportive of the vision and keen to support the project going forward. The next partner’s meeting is scheduled for June 2016.
5.1.2 Health Scotland The Head of SPAD presented at the Health Scotland Learning Exchange on 17th March. The focus of event was activating the NHS as a health promoting health service. The vision was the ‘NHS not just treating illness, but promoting health and wellbeing’. Our presentation focused on how EL can support the NHS to become a Health promoting health service; particularly around physical activity referral and supporting their workforce to become more active.
Physical Activity for Health Research Centre, Edinburgh University (PAHRC) The Head of SPAD met with Professor Nanette Mutrie (Director of Physical Activity for Health Research Centre) and has agreed that EL will support their ActWELL study. The study will target women attending routine breast screening clinics (not breast cancer patients) and offer women 1-1 coaching sessions within EL venues to encourage them to be more active and eat well. The study will run from June 2017 – August 2018.
EL has also been invited in to do a ‘lunch and learn’ networking session with the PAHRC team in June 2016 to discuss potential areas of collaboration.
EL are supporting Edinburgh University with the development of an eLearning course (MOOCS) for health professionals designed to teach them how to encourage people to incorporate physical activity into their daily lives.
5.1.3 City of Edinburgh Council The close partnership with City of Edinburgh Council continues to yield excellent outcomes for children, young people, and families across the city. The following programmes contribute significantly to local authority ‘Curriculum for Excellence’ and ‘Getting It Right for Every Child’ (GIRFEC) outcomes:
• Social Work and Foster Care: Looked After & Active • Education and Active Schools: Health 4 U, Positive Destinations, Young Ambassadors • Community Learning & Development: Open All Hours
Work has been progressing to ensure Edinburgh Leisure staff are aware of the CEC programme of transformational change and the move towards locality working. Our Community Development team are contributing towards the design of the city wide locality orientation sessions which will be delivered to staff across the local authority and third sector from June 2016. These sessions will ensure staff are aware of locality working arrangements, locality leadership teams, key priorities for the localities they work in and ways of working between locality partners.
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Through the Community Access Programme we engage with over 150 Voluntary Organisations throughout the city, supporting them and their users to take the first steps towards getting active with Edinburgh Leisure.
(Further details and progress against outcomes can be found in Appendix A)
5.2 Funding Overview For 2015/16 we received a total of £529,799 external funding and so far have secured £476,621 for 2016/17 for delivery of our Health and Community Development programmes. This external funding is used alongside funding carried forward from previous financial years to enable the delivery of project outcomes.
The challenge we currently face is the unknown funding landscape post March 2017.
Project Funding end dates: • July 2016 o Positive Destinations through Sport (NEET young people) o Looked After & Active (Looked After Children & Young People)
• September 2016 o Active Lives (Inactive adults in areas of deprivation)
• March 2017 o Healthy Active Minds (Mental Health Referral) o Steady Steps (Falls Prevention) o Get Going (Child Weight Management) o Get Moving (Adult Weight Management) o Fit for Health (Multi Condition Referral)
• March 2018 o Ageing Well programme (Older Adults) Ageing Well was selected as Sainsbury’s (Cameron Toll) charity of the year (August 2015 – July 2016). Approximately £3,000 has been raised to date for the project with at least another 3 fundraising events scheduled to take place before July 2016. o Macmillan Move More Edinburgh (Cancer)
5.3 Project Success / Milestones
Get Moving (Adult Weight Management) A total of 313.5kg (49 stone) has been lost in total by the 125 Get Moving participants who have completed the programme over the last 12 months.
Active Lives Active Lives has recently engaged with Gracemount’s Asian network and as a result we are introducing 48 inactive individuals to local physical activity opportunities. Gracemount Leisure Centre is now hosting monthly lunches for the local Asian community, the first of which was attended by our Spirit 2012 funder, Emma Broadhurst. The next one is scheduled for 2nd May 2016.
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5.4 Awards & Recognition
Fit for Health Our Fit for Health programme was the subject of an Abstract submission, written by Vascular Surgeons at the Royal Infirmary Edinburgh (RIE), on Peripheral Arterial Disease titled ‘From Guidelines to Results – Healthcare Intervention Implementation’. This abstract can be found in Appendix B.
6 Project Overviews
6.1 An overall summary of health and community projects can be found in Appendix A
6.2 A collation of case studies & quotes from a cross range of our health referral and community engagement projects can be found in Appendix B.
7. Further details can be obtained from: Karen Scott on tel. 0131 458 2100 or by email at [email protected]
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Appendix A: Health and Community Board Report 1 April 2015 to 31 March 2016
Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? Active Lives Inactive adults (45 +) Receive 800 referrals 428 referrals received Overall Active Lives referrals are down by 46.5% against target. This can be attributed to the fact living in areas of health that historically the project has received 71% of referrals through the national Keep Well project inequalities / high Provide 560 participants 314 participants received a stage which was previously funded by the Scottish Government. During 2015/16 the Keep Well deprivation with a stage 1 1 consultation programme was replaced with a smaller service known as the Community Health Inequalities consultation Team (CHIT), as such we have seen a drop of around 50% of referrals through this pathway. On a positive note however we have increased community referrals by 50%. This is the result of the changes made to the delivery model of Active Lives during 2015-16. Previously we had 1 Project Officer (PO) who was responsible for supporting referrals city-wide which meant the (PO) was spread thinly and was not able to build the relationships effectively at a local level. We have since revised the delivery model and now have 2 project officers who are responsible for working across 2 areas of Edinburgh (around Ainslie Park Leisure Centre and Gracemount Leisure Centre)
Health & Wellbeing Impact: • 100% of participants completing a post-stage 1 questionnaire reported that they had experienced better health as a result of the Active Lives project, with 60% reporting weight loss. • 76% reported that it enabled them to get out the house more, reducing social isolation • 64% stating that they are less stressed and 51% find that they are more confident.
This demonstrates how the project is positively impacting on induvial health & wellbeing and enabling participants to live well.
Ageing Well (AW) Inactive Older Adults 20 new AW volunteers 18 new volunteers recruited & Total visits are down by approx. 10% on last year’s figures but this is due to the fact that 3 of the recruited & completed trained walking group programmes have become self-sustainable and so whilst they still operate they do their core training not use Ageing Well resources. programme 62 active volunteers currently supporting AW programmes Ageing Well Edinburgh currently holds the Paths for All annual ‘record’ for the highest number of new participants taking part in walking across Scotland (109 new walkers and we are only 2/3 of 4 new programmes developed way through year).
2 new programmes 337 new participants joined Over the last 12 months the AW Manager has undertaken a review of AW team which has introduced the AW programme resulted in a change in structure & focus of roles. The key changes are: • The existing Project Officer Role and Project Coordinators roles have been deleted and 13,210 visits to AW replaced with 2 Project Officer roles (one focusses on the programming aspect of the project programmes and the other on the volunteers) • The Project Officer (Programming) is a F/T post responsible for the co-ordination of the 412 older adults attended our programming element of the Ageing Well project across Edinburgh. They will also take on
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? annual older adults event the line management of the project assistants. • The Project Officer (Volunteering) is a P/T post (21hrs/wk) and will oversee the recruitment 77 adults took part in our Big and management of the Ageing Well volunteer team (on average there are around 50-60 Fit Walk challenge volunteers involved with Ageing Well at any one time)
Fit For Health Multi-condition physical 500 referrals 427 referrals received The Fit for Health programme is currently being delivered across 7 Edinburgh Leisure venues. activity referral (85% to target) programme for over 16s From 427 referrals the breakdown of health conditions are- with a long term 80% of referrals engaged 72% engaged in Fit for Health • 44% cardiovascular disease condition, including • 21% respiratory disease cardiovascular disease, 50% completion rate 29% completion rate • 18% diabetes respiratory disease, *note not all participants have • 17% Multi-conditions diabetes and heart failure completed as FFH is a 12 week programme but 48% of those Participants completing 12 weeks increase their 6 minute walk test by 17% with: who started before January 2016 • 49% reporting an increase in energy levels have completed) • 80% reporting an increase in wellbeing • 88% reporting they are more confident to continue with physical activity 75% to continue on 83% continuing on physical physical activity journey activity journey ‘Overall, my health has improved, my outlook is healthier and I feel the benefits daily’.
33% sign up to Living It Up 38% signed up to Living It up Fit for Health has contributed to an abstract submission written by Vascular Surgeons at the Royal Infirmary Edinburgh by including data from Fit for Health participants. The programme is also providing results to a research project lead by a professor in Sheffield looking at the difference between supervised exercise versus individual exercise programmes. Get Going Children & Young People, 4 courses per quarter 16 courses delivered From January 2016, Get Going piloted a concessionary coaching pathway, for all families aged 5-17, out with a (4 per quarter) completing the programme, entitling them to 60% subsidy of 1 block of coaching, followed by a ‘The guys really healthy weight range second term with 30% subsidy. This is a new initiative and to date 4 families have taken up this motivate the Health Groups opportunity. 75% completion rate 76% completion rate whole family to enjoy sports Get Going has also been working in partnership with Edinburgh Community Food Initiative (ECFI), together and Maintenance of or Post 9 week programme: providing £5 food vouchers to all families attending Get going. These are redeemable at various encourage the decrease in BMI at course Average change in BMI saw a ECFI locations across the city. children to take completion, 3 and 6 decrease of 0.63kg/m2 notice of what month catch up Over the year we have seen: they are eating At 3 month catch ups: • 46 families completed a Get Going course between April 2015 and March 2016 and the • 33 three month catch ups delivered Average change in BMI was a nutritional • 9 six moth catch ups decrease of 0.96kg/m2 from content’ pre measures 8 families were deemed not suitable to participate in Get Going groups but were successfully
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? ‘I thought I knew At 6 month catch ups: supported by the Get Going Instructor on an individual level. Through this adapted support we most things about Average change in BMI was a saw 100% completion rate with an average reduction in BMI of 0.41 kg/m. nutrition but I decrease of 1.15/m2 from pre realised I didn’t’ measures
Get Moving Adults with a BMI over 20 courses per year 23 courses delivered A total of 313.5kg (49 stone) has been lost in total by the 125 participants who have completed 30 referred to us from the programme. NHS Lothian weight 125 participants completed the management service The format of Get Moving had previously changed from 12 to 11 weeks at the request of NHS. course This removed the initial 1-1s with the participants at the beginning of the course. However we found this to be detrimental to the participant journey, negatively impacting on customer journey 3-5% weight loss 38% have achieved the >3% and completion rates. As a result we have successfully worked with our NHS partners to have achieved by participants weight loss this additional session reinstated into Edinburgh Leisure’s programme. 18% achieving 5% weight loss
Maintained or continued Post programme: 85.13% of weight loss at 6, 9 and 12 participants recorded a loss in months weight and reduction in BMI • 48 6 month catch ups completed, 61% achieved further weight decrease • 24 9 month catch ups completed, 46% achieved further weight decrease • 20 12 month catch ups completed, 41% achieved further weight decrease Health People living with a long New Referrals: From January 2016 the Exercise After Stroke session at Glenogle SC was relocated to Leith Development term health condition Exercise After Stroke 95 Victoria SC, this move has had a positive impact on referrals with 14 individuals referred to this Programme / Cystic Fibrosis 12 session and 50 programme visits between Jan - March 2016. Health Referral Cardiac Disease Smoke Free Management 95 Services Stroke Health and Wellbeing pathway sessions are currently delivered across 6 Edinburgh Leisure venues COPD Programme visits: and support the continued physical activity journey for people exiting our targeted referral Diabetes Exercise After Stroke 401 programmes. Cystic Fibrosis 404 Smoke Free Management 522 Over the last 12months the Health Development Officer developed, alongside key internal Physio Referral 2015 partners, a vison and logic model for a Dementia friendly product / service. This piece of work Health & Wellbeing 1290
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? required substantial funding and resource both of which are currently limited and as such whilst we are still building partnerships with key stakeholders such as Alzheimer Scotland this piece of work is currently on hold. Healthy Active Mental Health Groups 800 IC’s* delivered 661 IC’s completed (82.6%) Figures compared with last financial year: Minds Disabilities / Additional (*Individual Consultations) • 2,343 appointments offered on HAM (14.7% increase on last year) Support Needs • 1,718 appointments delivered (17.1% increase on last year) ‘It has been such Health Groups 500 participants to complete 203 completed stage 1 (40.6%) • 26.7% of appointments were not attended compared with 28.7% in the last financial year a gift to have Low Income Households stage 1 • 1,053 physical activity sessions supported (49% increase on last year) been given this opportunity to go Support active participants 1,053 physical activity sessions Feedback from participants found: to a gym and to achieve an average of 3 supported • 99.6% of participants enjoy participating in HAM have someone visits / week • 98.2% plan on continuing with physical activity plan wonderful, like my 5950 stage 1 visits made • 99.3% would recommend Healthy Active Minds to others instructor to help 2852 stage 2 visits made me overcome my Total Visits= 8802 Over the last 12 months the Healthy Active Minds development officer has developed fears about partnerships with: getting fit’ • GAMECHANGER (Hibs Public Social Partnership), this project had its official launch in March ‘16 at the Scottish Parliament. The aim of this project is to deliver major projects that will ‘I cannot thank create big physical and mental health benefits, create and deliver training and employability my GP and programmes, and work to improve the lives of more vulnerable people in our communities. Healthy Active • HAM has provided support to SAMH for their successful £1million funding application to Minds enough for Scottish Government which will provide Cognitive Behaviour (CBT) support reinvestment not just into 4 areas of Scotland. This investment with provide CBT support for established physical supporting me, activity referral programmes to support people to get started. Edinburgh Leisure’s HAM but for opening project will be a key deliverer in Edinburgh. the door to a new • Royal Edinburgh Hospital to provide physical activity opportunities for individuals suffering life for me’ from severe and enduring mental health conditions.
Dues to high dropout rates at stage 2 we have reviewed the participant pathway and implemented small changes, reducing stage 2 from 6 months to 3 months. It is anticipated that this change will allow us to gather feedback from more participants which will help make continuous improvement to the programme. Move More People affected by cancer 100 referrals 87 referrals in 2015/2016 Of the 87 referrals 52 have started their MME journey with: Edinburgh (referrals opened in October 32 people taking part in our circuit classes 2015) 11 people joining our walking groups 9 people signed up to gentle movement classes MME Activity provision: MME Activity provision: 1 gentle movement class 2 gentle movement classes So far five participants have completed the programme. All participants have increased the 2 walking groups 2 walking groups distance walked in a six minute pre & post walk test and have self-reported they spend more time
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? 4 circuit classes 2 circuit classes running with 2 each week taking part in physical activity. more starting in April 13 people have completed full volunteer training with 11 volunteering on a regular basis with Recruit and train 12 26 volunteers recruited Move More Edinburgh. volunteers 13 have completed training The official launch of Move More Edinburgh will take place at The Royal Commonwealth Pool on Wednesday 11th May 2016. Steady Steps Sixteen week long health 110 participants engaged 403 referrals Three new Steady Steps classes were introduced in 2015/16 at the following 3 EL venues: referral programme for • 116 engaged • Drumbrae Leisure Centre those who have had or Increased Confidence • 158 completed • Gracemount leisure Centre are at risk of having a fall. • 42 waitlist • Portobello Swim Centre Improved physical function • 87 not taken up the These classes are reducing current waiting lists whilst also ensuring that there is Steady Steps opportunity (due to provision across the four geographic localities of Edinburgh. health conditions or personal circumstances) In addition to securing on-going funding through the Integrated Care Fund: Prevention Fund for 2016/17 Steady Steps was also awarded an additional £13,000 to increase capacity by providing additional sessions across the city. We are currently recruiting for an additional part time Steady Steps instructor to support growth.
The ‘Buddy Steps’ partnership with Aging Well at the Royal Commonwealth Pool is continuing into 2016/17. The programme was designed to create a suitable exit pathway for Steady Steps participants allowing them to continue to be active following their Steady Steps journey. We currently have between 10-12 participants taking part in a 30-40 minutes walking session with intervals of strength and balance exercises. This is followed by a social chat in the café afterwards. Feedback from this project has been positive; • ‘this has helped my mobility and I feel more confident about going out by myself’ • ‘the walking helps me to keep active and it’s also nice to see people I meet in the Steady Steps class.
2015/16 has been our most successful year for volunteer recruitment within Steady Steps with 17 volunteers currently supporting programme delivery on a regular basis.
High Flyers Children & Young People 50 unique participants to 90 unique participants made The High Flyers CEC funding came to an end in December 2015. Between April and December Disabilities / Additional High Flyers sessions 866 visits to High Flyers 2015, the programme has provided a range of opportunities for disabled children and young Support Needs people to regularly take part in sport and physical activity, including: 28 young people attended school holiday sports sessions in athletics, Boccia and bowls. 10 participants attended the afterschool gymnastics club at Pilrig Park school. 8 participants attended the afterschool Boccia club at Kaimes School.
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? 12 young people attended the High Flyers tennis sessions at Craiglockhart Tennis Centre. 8 children enjoyed the Parasport Stars programme for children with a physical disability.
Since then, work has been ongoing to sustain some of these opportunities. Boccia classes from Liberton High School have transferred to Edinburgh Leisure’s Gracemount Leisure Centre coaching programme, while the wheelchair tennis programme at Craiglockhart now receives funding from Scottish Tennis. The after-school gymnastics club at Pilrig Park School and the Boccia Club at Kaimes School are being supported through the SPAD team, although no direct funding is necessary.
As well as direct participation, other outcomes and impacts included: • 13 employees attending a Boccia Leaders course delivered by Scottish Disability Sport and who are actively volunteering within the High Flyers programme. • 7 young people experiencing sports competition for the first time by participating in the Lothian Boccia competition. 1 participant placed 4th and qualified for the Scottish National Boccia competition. 9 participants then took part in the Borders Boccia competition bringing back a 1st, 2nd and 3rd place result. • 1 participant collected a silver medal at the Scottish National Boccia competition at the end of September.
Edinburgh Leisure is utilising external funding underspend to recruit a temporary Disability Sport Development Officer to continue the work of sustaining existing disability sport activities, and developing new programmes, coaches and partnerships. Low Income Households 30,000 visits per annum 36,147 visits between April The £10 monthly “Get Active” pass is designed specifically to help people on low incomes to lead 2015 and March 2016 a healthy and active lifestyle. The pass is available to customers in receipt of income related benefits including: Income support, Job seekers allowance, Guaranteed pension credit and the 300 Users accessing this 413 Users signed up for this income based element of the Employment Support Allowance (ESA) product product between April 2015 and March 2016 Over 400 people signed up to this product this year, making a total of 36,000 visits to Edinburgh
£10 Get Active Leisure Gyms, Swimming Pools and Fitness Classes Card (Low Income) Edinburgh Leisure’s concessionary membership options have been reviewed and the supporting processes and procedures have been amended and updated. The £10 “Get Active” pass, for people on low incomes, and our Disability membership, for people with a disability or long term health condition, both required revision due to the Department for Work and Pensions introduction of Universal Credit and Personal Independence Payments. The changes to the benefits system have been incorporated into new procedures for each of these products, and
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? revised staff guidance will be circulated throughout reception teams during May 2016.
Community Voluntary Sector 18,000 visits by CAP 23,240 visits between April The Community Access Programme is designed to support community groups working with Access Organisations participants. 2015 and March 2016. Visits people facing disadvantages. It encourages people to start doing physical activity through making Programme (CAP) Older Adults / 50 + are 34% higher than target. more and better use of Edinburgh Leisure facilities. The project works with registered charities Children & Young People based in Edinburgh who want to increase the amount of physical activity that their service users Faith / Belief Groups 1,586 individual referrals made Black & Minority Ethnic 1,000 referrals for between April and March. participate in. Groups individual CAP scheme Visits are 58.6% higher than Disabilities / Additional cards target. Despite a lower number of affiliating organisations the individual referrals and participant visits Support Needs continue to be very high. 326 individuals have participated in community-led physical activity Womens Groups 326 participants took part in sessions. These include: LGBT Groups CAP led community events. • 125 young carers and their families participated in the Edinburgh Young Carers Project Health Groups 300 participants take part Family Fun Day which was organised through the Community Access Programme in Looked After CYP in CAP led community 152 organisations affiliated with partnership with Scottish Widows. Low Income Households events/initiatives the Community Access • Programme in 2015-16. This is 70 colleagues from the NHS and third sector organisations attended the Promoting Physical 185 organisations will join 82.1% of target. The programme Activity Through Learning Event targeting adults with a learning disability. This was designed the CAP scheme in has 1277 organisation staff card in partnership with the NHS Managed Care Network. 2015/16 holders. • 36 Carers from VOCAL regularly attending exercise class tasters which have been running for 3 months. • Delegates from 40 CAP affiliated organisations attended our annual CAP conference where workshops were offered on Physical Activity, Health & Wellbeing. First Steps in Black & Minority Ethnic 2,200 visits to Leith 2,221 visits to BME women’s The First Steps in Leith Women’s Only Swimming session offers a weekly, low cost, swimming Leith Groups Victoria’s BME Women activities. session in an environment supported and staffed by women. This offer is attractive to women Women’s Groups Only swimming sessions. and their families from Black and Minority Ethnic communities, and women from all over Edinburgh travel from across the city to attend this Saturday afternoon service. The number of visits to BME women’s activities continues to be very high.
As of April 1st 2016 the First Steps programme will no longer be funded. There is a significant underspend in the First Steps budget which is a result of being unable to run swim lessons. In recognition of the importance and benefits of offering a female only swim session it has been agreed with the project development officer and the team at Leith Victoria Swim Centre that the underspend is used to secure a female only swim session as part of the mainstream programme. As of the 1st of April the cost of a female only swim session has increased from £1 to £2. This remains a significant subsidy and offers a price that is still 54.5% lower than a standard swim.
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? Health 4 U Children & Young People Deliver Health 4 U to 200 Girls Programme delivered to Health 4 U is a Health and Wellbeing programme funded by the NHS, which is being delivered to Young Women girls in 8 identified schools 326 pupils in 8 Edinburgh High S3 Girls and Boys in Edinburgh in partnership with Edinburgh High Schools, PE Staff and Active in Edinburgh during 2015- Schools during 2015-16 Schools. Over 8 weeks S3 pupils participate in classroom based workshops and physical activity 16 sessions which make the links between physical, mental, emotional and social health. Boys Programme delivered to 137 pupils in 4 Edinburgh High Health 4 U explores topics such as body image and body confidence, fad diets, stress Deliver Health 4 U to 100 Schools during 2015-16 boys in 4 identified management, energy balance, women in the media and personal strengths. By doing so, the schools in Edinburgh programme aims to positively influence the pupils’ knowledge and motivation of how to lead a during 2015-16 healthy and balanced lifestyle, whilst developing the confidence to become more physically active more often.
Edinburgh Leisure delivered the girls’ Health 4 U girls programme to 326 pupils in 8 high schools and 3 Additional Support Need Schools during 2015-2016. The impact of this was 68% of girls felt more confident and motivated to live a healthier lifestyle and 74% made some sort of lifestyle change as a result of taking part in the programme.
A new CPD session was held for teachers in Edinburgh in June 2015. There were 16 participants on this session with teachers and active school coordinators from 7 schools, one youth worker, one nursery staff member, a PhD student and 2 Edinburgh Leisure staff/ service providers.
The Boys’ Health 4 U pilot completed in May 2015 having reached 87 participants. The pilot resulted in 71.1% feeling more confident and motivated to lead a healthier lifestyle and 56.6% made some sort of lifestyle change as a result of taking part in the programme. The Boys programme has since been delivered to 137 pupils in 4 additional Edinburgh High Schools.
A new version of the Health 4 U programme for Young Mum’s was created and delivered as a pilot to a group of 10 Young Mums (aged 16-25 year olds) in partnership with Stepping Stones Edinburgh North between April and June 2015. The initial evaluations show 88.9% felt more confident and motivated to live a healthier lifestyle and 100% felt they had a better understanding of the influence they have over their child’s health after completing the programme. Stepping stones and NHS Lothian have since been successful in securing funding to continue this development work with Edinburgh Leisure as a partner throughout 2016-17.
Looked After & 500 Looked After & 532 LAAC engaged with the Our Looked After and Active programme, funded by the City of Edinburgh Council, encourages Accommodated Children Accommodated children programme between April 2015 Looked After & looked after and accommodated children & young people (together with their carers) to become & Young People per year engaging with and March 2016 Active more physically active. Any child aged 0 – 21 years old, who is looked after at home, in Kinship the programme Care, Foster Care, in a residential care setting or in through care and after care is eligible to apply
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? 8,000 visits to the 7,622 total visits to the for an LA Active card. programme per year programme between April 2015 and March 2016 In the year 2015-2016 532 access cards have been issued to Looked After and Accommodated children and young, 53% of these cards being used regularly making 5676 visits to Edinburgh 200 referrers engaged 285 referrers engaged with the Leisure facilities. with per year from Social programme in the past year Work, Foster Care 66 children and young people have made 1696 visits to coached activities over this year, learning to swim, participating in gymnastics, diving and judo to name a few.
Swimming lessons targeted at Looked After children have assisted 25 children to learn to swim or progress into mainstream swimming lessons.
285 carer cards have been issued to allow carers to support children and young people to access physical activity.
Looked After and Active is able to continue until at least July 2016 using existing CEC funding. The Looked After and Active Development Officer is working with EL’s Funding team to apply for continuation funding and the team are looking at adapting the current model of delivery to best meet the needs of the targeted community.
More Families, Children & Young People Year 1: October 2015 – Year 1: October 2015 – March The new post of “Active Communities” Development Officer was created within the Community More Active Looked After CYP March 2016 2016 Development team. This role leads the development and implementation of the More Families, Low Income Households More Active project within Craigmillar and Niddrie. More Families, More Active offers a range of Voluntary Sector 500 Visits to More 541 Visits to More Families, physical activity interventions and programmes to low income families across the communities of Organisations Families, More Active More Active programme programme initiatives in initiatives in Craigmillar and Niddrie, developing programmes and services at the Jack Kane Sport Centre and Craigmillar/Niddrie Craigmillar/Niddrie within local schools and community settings.
Key progress points since the projects inception in October 2015 include: • Sara Kemp appointed as Active Communities Development Officer to lead upon this area of work. • Born to Move, physical activity sessions established at Niddrie Mill Primary. Since January 3 groups of Primary 1 children (24 children in total) have participated in weekly Born to Move sessions. The children attend for half an hour after their lunch break, allowing them to burn off energy and helping them to focus for their afternoon lessons. • Get Moving at Jack Kane. Starting in January, 8 local adults were referred by their GP to Get Moving – 6 out of the 8 completed the initial 11 week course and all 6 achieved their 5% weight loss target. • Health 4 U at Castlebrae. 2 Groups of S2 girls have taken part in an 8 week block of
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? Health 4 U this term, with weekly class room and physical activity sessions during P.E. • Sports Leaders – 7 young people from Castlebrae High School have participated in a Sports Leaders course run in partnership with Positive Destinations, delivered in a local community centre. • Outdoor Play – delivered in partnership with the Edinburgh Play Ranger Collaborative, over 40 children and their families attended our Play Day in Hunters Hall Park in February. • A programme of “pop-up” Soft Play sessions has been established on Tuesday and Thursday mornings 10am-12pm at Jack Kane Sports Centre • A programme of outdoor play sessions will be offered to primary aged children this summer in Hunters Hall Park.
NRG Zone Children & Young People 6,000 Visits to NRG Zone 7,657 Visits to NRG Zone NRG Zone provides opportunities for secondary school aged young people to access the Gym Edinburgh Leisure’s Gym programme between April 2015 and March with Edinburgh Leisure. The programme takes place in 13 Edinburgh Leisure sites offering young Accreditation programme 2016 people across the city a choice of 38 Gym sessions at times throughout the week. At NRG Zone for teenagers teenagers can go through an accreditation scheme to evidence that they have displayed the Deliver 30 NRG Zone 38 NRG Zone sessions per Sessions per week week are available across 13 competence and discipline to use the gym without the close supervision the NRG Zone sessions Edinburgh Leisure sites provide.
The NRG Zone programme continues to expand, with more sessions being made available to young people during this period across 13 Edinburgh Leisure sites.
Open All Hours Children & Young People 300 young people per 279 individual visits per week Open All Hours is a Physical activity youth engagement programme delivered in Edinburgh Disabilities / Additional week to visit the Open All Leisure sites on Friday evenings, Open All Hours runs in 11 Edinburgh Leisure venues and Wester Support Needs Hours programme Hailes Education Centre. Total attendance over a 28 week year was 7782 individual visits. This Low Income Households 8 young people volunteering equates to an average of 279 individual visits per week Young Women 10 young people to support the programme • With the support of staff from Fabb (Facilitating access breaking barriers) young people that volunteering to support have additional support needs are able to access Open All Hours. This allows young people the programme with disabilities to break down barriers to participation and integrate with their peers in a positive way within a mainstream setting. • Kirkliston Open All Hours have successfully been running a ‘social enterprise café’ on Friday nights. The young people create a menu and sell food to other young people in attendance. All profits gained, go directly back into the running of the programme. • 7 young people from Craiglockhart Open All Hours gained a one day Sports Leaders Award. • 8 young people are currently volunteering with the programme in 5 Open All Hours venues. • Canongate Youth and the Commonwealth Pool Open All Hours were successful in gaining a Youth Tobacco Action small grant from LAYC and planning is underway to use this funding next term to enhance the programme.
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? Positive Children & Young People 200 young people 178 Young People engaged in Edinburgh Leisure’s Positive Destinations through Sport project utilises the capacity of sport to Destinations NEET CYP – Not in engaged per year Positive Destinations transform lives, increase motivation, encourage learning and support personal development. Through Sport Employment, Education programme from period April – or Training March 2014 The project is targeted at young people who are Not in Employment, Education or Training (NEET). Young people on the programme are encouraged to progress in to Further or Higher 100 young people to gain 150 Young People gained Education, or supported into employment within the leisure Industry. certification sports /qualification qualification/certification • 178 Young People engaged on Positive Destinations interventions during the period April 2015 – March 2016 50 young people to 75 Work Based placements • 150 Young People gained sports qualification/certification in same period complete a work have been established • 75 Work based placements completed placement • 5 Sports Leaders L4 courses delivered in Edinburgh engaging over 100 young people • 4 Sports leader’s day course successfully delivered in partnership with Enable Scotland and CEC Inspiring Young People engaging over 25 young people. • 150 young people receiving sports qualifications/certifications these include Sports Leaders Award, UKCC Level 1, NPLQ, Scottish FA Football qualifications, Athletics Leaders & First Aid • 25 participants have since moved into employment/volunteering within Edinburgh Leisure as service providers, LA’s and cleaners • 35 participants have since moved into further education opportunities at college and university
Positive Destinations has been successful in securing £3000 funding from a local trust to set up and support the delivery of the leadership academy at Castlebrae High School.
Positive Destinations has applied for funding from State Street to continue to deliver personal development projects for young people in Edinburgh. The funding team and Positive Destinations Development Officer have been invited to present to the State Street board in April 2016 where a decision regarding the funding application will be made.
Positive Destinations Development Officer has been working closely with EL’s Funding team to apply for grants and suitable funding, and continues to work closely together to develop PD sustainability papers and future funding applications. Children & Young People 40 Young People per year to 56 new Young Ambassadors The Young Ambassador (YA) programme currently engages 80 young people to act as advocates be recruited as recruited to the programme and leaders for sport and physical activity within their schools and communities. It is a Ambassadors for sport and partnership approach between Active Schools and Edinburgh Leisure. Young physical activity for their • A YA induction day was held in June at Meadowbank Sports Centre for the new intake Ambassadors High School and local of 5th years. 34 YAs attended from 13 High Schools citywide community • 29 Young Ambassadors (YAs) attended a residential in November and gained qualifications in an introduction to Sports Leadership and Presentation Skills along with
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Project/ Target Equality Annual Target Progress & Impact: What difference has the project made in the last 12 Output Against Target Service Area Group Output months? teambuilding and sports activities • 28 YAs gained their Positive Coaching Scotland qualification • 3 YAs gained their Swim Teacher UKCC Level 1 award – enabling them to support Edinburgh Leisure and School Swimming programmes • 8 YAs volunteered at Edinburgh Leisure’s Meadows Summer Physical Activity Programme
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Appendix B: Health and Community Board Report 1 April 2015 to 31 March 2016
Ageing Well
“While in Spain about the end of January, I became very ill. I was in hospital for over two months and my family were told my life was in the balance and they should come to Spain to see me! When they arrived I was in a coma in the intensive care unit but I don’t remember much of my time there. When I did, eventually, leave hospital I was in a wheelchair. Arriving back in Edinburgh I was moving a zimmer, then a walking stick, and couldn’t walk unless I was holding on to someone’s arm. My friend, Norma Inglis (Ageing Well volunteer), told me about ageing well and said the walking group might help me regain the muscles in my legs. I took her advice and came along with Norma, who was the walk leader. My walking was very slow to start with and I still need my stick and an arm to hold on to. However, now, a few months later I can walk unaided and am getting more confident and faster every walk. I am now able to get on and off the bus and walk unaided. Ageing well has helped me immensely and I have also met many lovely people. My thanks to ageing well walking group and to my friend Norma.” Ms X – September 2015
“Buddy swim class makes me go out for exercise once a week. Have met new friendly people I might not have met otherwise. I have learned to float, and get along in water, in a way I never imagined. I always had a fear of water. Now I am happy – so long as I am within my own depth. I can move, in the pool, in ways that I cannot manage on dry land. Without the confidence of the buddy class, I could never have coped with aqua-fit. I tell all my friends about buddies. So far I have recruited one and am working on a new neighbour!” Mrs X – November 2015
Open All Hours
“Christopher is 12 and has been coming to Drumbrae Open All Hours for about a year. Christopher has Autism and has an incredible memory for songs and lyrics. In the past, Christopher would generally stick to a small range of activities that he felt comfortable with. Since coming to OAH they have noticed that Christopher will now organise his kit, the money and things associated with going to the club. His social confidence has grown, and he has integrated well with other young people that attend. His parents have noticed that Christopher will focus more on an activity that means something. As a result Christopher’s ability to do a wider range of activities has grown within the club. He chooses to interact more with other young people and seems comfortable chatting away with mainstream individuals, which is something that would have occurred a lot less in the past. For Christopher, this has been a great step forward in a relatively short time.” Parent of OAH Participant – January 2016
Looked After & Active
“Looked After & Active has made a difference by making the young people more active, helping them make friends and developing their swimming skills. It has given carers time off, a chance to exercise and a chance to offer their kids something that they normally couldn’t. I feel more supported, less anxious and less stressed and (the child) has gained confidence” Foster Carer – June 2015 “The young people I work with now have access to leisure opportunities that they were previously unable to use due to financial pressures. They can find activities, gyms, and pools in their local area and this has been a great resource. Parents of children who are looked after at home are finding that they can do more things with their children and make exercise a part of their weekly routine. This is very positive for the adults and children involved. As a social worker, I am able to use Edinburgh Leisure facilities with the children I work with. This proves very useful and can work well when arranging sibling contact sessions, as the children can enjoy their time together doing something healthy and rewarding” Social Worker – June 2015
“It’s made my life a lot easier as I am able to do swimming where I can and I use the gym a lot more often than I used to. I feel as if I can fit in and join my friends in keeping active. As well as that I feel more confident to speak to people that I have never met before because I’ve got to know staff and others customers in the gym. Through the programme I completed a sports leaders course which made me more confident to speak to groups of people, which I found hard before. Also, this is another good experience I can put on my CV. I have loved trying new things in the outdoors and meeting other young people with similar background to me as I don’t feel so different. Sometimes I find it hard to tell my friends I am in care as I am ashamed, but here I can relax and be me.” LAA Programme Participant – August 2015
“(the child) benefitted enormously from the 4 terms of lessons she had through your programme and enjoyed access to RCP on Sundays for our fun swim. Swimming was great for her self-esteem and she made friends with children both from her school who were a different age and she met children from other schools. It was also a great way for her to use up some of her excess energy. She now has a really useful skill for life. Foster Carer – March 2016
Positive Destinations through Sport
“I remember at the start of the courses I wasn’t so confident and I wasn’t as loud as I could have been and that led to people not hearing me properly. Now I’m more confident at giving instructions loud and clear so they can hear you and also have more confidence showing demonstrations. Before I would never have been able to get up on a trampoline and show them but now I have. People prefer to see it than hear it so this has led to be me being more confident in showing it.”
“It’s changed my willingness to learn and this course made me want to learn as I enjoy it. I’m not feeling stupid when making mistakes. I want to be a P.E teacher and this has shown me that it’s not as easy as I thought, however this is giving me experience. It’s made me realise that you need experience to get a job” Positive Destinations Participant – January 2016
Fit For Health
REPORT TITLE: Asset Management Plan Review 2015-16
DATE: 9 May 2016
DIRECTOR OF OPERATIONS: Agenda Item No: 4(v) Remko Plooij
CHIEF EXECUTIVE: Report Ref: ELREP942 June Peebles
1. Purpose
1.1 To update the Board on the Asset Management Plan, both in terms of key activities that were delivered during 2015/16 and key priorities for 2016/17.
2. Decision Required
2.1 No – for information.
3. Recommendations
3.1 N/A
4. Overview/Key Points
4.1 Asset Management Plan
4.1.1 The Asset Management Plan is a fully funded programme of repair, maintenance and investment extending over a 24-year timescale designed to maintain the estate to the standards required to meet ongoing service demands.
4.1.2 The plan incorporates both short term annual maintenance requirements as well as longer term cyclical component replacement and is produced in full consultation with the City of Edinburgh Council.
4.1.3 The cost of the 24-year plan is averaged out over the period and this cost is budgeted annually as follows:
a. Annual maintenance (circa £1.3m p.a.) – carried out by our own employees and external contractors and involving 6,000+ recorded jobs per annum to maintain the assets “commercial functionality” i.e. a functioning and safe state. Includes
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both reactive and planned. Funded internally and expensed to the income & expenditure account.
b. Lifecycle maintenance (circa £0.45m p.a.) – a rolling programme of asset refurbishment and component replacement to ensure the longer term functionality and suitability of our venues to meet evolving customer requirements. EL funded and expensed.
c. Capital maintenance (£0.27m p.a.) – investment of a capital nature (new or replacement assets) managed by Edinburgh Leisure but funded from a specific ring fenced budget provided by the CEC.
4.1.4 The Asset Management Plan is broken down into a rolling 5-year tactical plan to allow more informed scheduling. Major components of the planned Lifecycle Maintenance spend within the next few years are Drumbrae, Dalry, Craiglockhart Tennis Centre and Warrender.
4.1.5 It should be noted that the longer term cyclical plan applies to all properties in the estate apart from Jack Kane, Meadowbank, and the refurbished RCP. For these properties, the estimated annual maintenance costs are included but no additional funding has been secured by EL from CEC for key component replacements. With the exception of the RCP this reflects the work being undertaken by CEC into the future of these venues.
4.2 Key activities carried out in 2015/16
4.2.1 In addition to the annual maintenance programme which included over 3,000 reactive maintenance tasks, key activities carried out by the Property & Estates team included:
4.2.2 Gracemount Leisure Centre refurbishment: including upgrading the reception area, wet and dry change areas, toilets and corridors. Relocation of the gym into the former ‘Base’ and crèche area and upgrade of the former gym to a fitness studio. Installation of a new Building Management System and an upgrade to the pool water filtration system. (EL Lifecycle replacement, CEC Capital Maintenance, EL capex funding and CEEF funding for energy efficient improvements).
4.2.3 Roof repairs at Warrender and Dalry (CEC Capital Maintenance).
4.2.4 Drumbrae - fitness studio air-conditioning upgrade (CEC Capital Maintenance).
4.2.5 EICA essential works as identified by external condition surveys: improve drainage to west level 0 entrance, overhaul drainage macerator and pumps, repair road access and replace east flat roof. And work to address Xmas 2014 power outage and fire shutter alterations (CEC Capital Expenditure and CEC Capital Maintenance).
4.2.6 Energy Saving initiatives including: surveys to identify energy saving opportunities at the Royal Commonwealth Pool, Leith Victoria Swim Centre, Drumbrae Leisure
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Centre and Gracemount Leisure Centre, replacement of pool covers at Portobello Swim Centre and Gracemount Leisure Centre and the installation of power factor correctors at various sites (CEC Capital Maintenance).
4.2.7 Golf – replace Silverknowes rooflights/windows (CEC Capital Maintenance).
4.2.8 Glenogle – investigation of poolside tiling issues and report to CEC; including request for inclusion of remedial works in their capital programme (CEC Capital Maintenance).
4.2.9 Meadowbank - essential work identified in external surveys to keep building in use until ‘new’ venue built (CEC Capital Maintenance).
4.2.10 Gyle Pavilion – decoration (CEC Capital Maintenance).
4.2.11 Portobello Swim Centre - structural strengthening to attic and gable wall. External wall survey (Belfield Street) and application to CEC for inclusion in their capital works programme (CEC Capital Maintenance).
4.2.12 Royal Commonwealth Pool – install film on glass poolside panels to prevent shattering, overhaul emergency lighting installation and test ceiling insulation (CEC Capital Maintenance).
4.2.13 Replace front end hardware for building management system (CEC Capital Maintenance).
4.2.14 Carry out lift survey by external specialist to identify replacement programme (CEC Capital Maintenance).
4.2.15 Sighthill – Refurbish pavilion on behalf of CEC to provide centre for Rugby (CEC Capital Expenditure).
4.2.16 Craiglockhart Tennis Centre – redesign part of roof to resolve water ingress problems (CEC Capital Maintenance).
4.3 Key Priorities for 2016/17
4.3.1 Drumbrae Leisure Centre refurbishment including the upgrade of: reception area, wet and dry change areas, toilets, corridors, the pool water filtration system and the installa- tion of energy efficient lighting throughout. Plans are also in place to extend the gym into the office area, upgrade the existing fitness studio, create a new fitness studio in the former crèche area and a new RPM studio in the former external change area (EL Lifecycle replacement, CEC Capital Maintenance, EL capex funding).
4.3.2 Replace a further section of Silverknowes rooflights/windows (CEC Capital Mainte- nance).
4.3.3 Glenogle – work with CEC colleagues to obtain a resolution of the poolside tiling issues.
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4.3.4 Portobello Swim Centre - Belfield Street wall repair (CEC Capital).
4.3.5 EICA Arena Lighting – complete specification/scope of work and obtain tender prices for lighting upgrade in the arena (EL Capex).
4.3.6 Replace poolside bridge at Ainslie Park Leisure Centre (CEC Capital Maintenance).
4.3.7 Review condition of tiling in Ainslie Park Pool and implement corrective works if neces- sary (CEC Capital Maintenance).
4.3.8 EICA – upgrade atrium lift (CEC Capital Maintenance).
4.3.9 Carry out the annual condition survey of Meadowbank Sports Centre and Stadium and in particular review the condition of the glass panels at the top of the stand (CEC Capi- tal Maintenance).
4.3.10 Portobello Swim Centre – Upgrade to dry change area (CEC Capital Maintenance).
4.3.11 Wardie Pavilion – Replace render (CEC Capital Maintenance).
4.3.12 Energy – extend Energy Savings Opportunity Scheme (ESOS) surveys to another four sites (CEC Capital Maintenance).
4.3.13 Pool Water – Replace doser pumps throughout the estate (CEC Capital Maintenance).
4.3.14 Complete an audit of the fire and intruder alarms, PA and CCTV Systems in the estate and develop a sustainable programme of replacement (CEC Capital Maintenance).
4.3.15 RCP – Identify suitable replacement ceiling insulation type and contractors to carry out remedial works (CEC Capital).
5. Further details on either past or planned works can be obtained from:
Remko Plooij on tel. 0131 458 2160 or by email at [email protected]
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REPORT TITLE: Energy and Sustainability Report 2015/16
DATE: 9 May
DIRECTOR OF OPERATIONS: Agenda Item No: 4(vi) Remko Plooij
CHIEF EXECUTIVE: Report Ref: ELREP943
1. Purpose:
1.1 To provide the Board with an annual update on energy and sustainability in 2015/16.
2. Decision:
2.1 No
3. Recommendation:
3.1 N/A
4. Overview/Key Points:
4.1 Last year the board gave approval for the installation of Combined Heat and Power units (CHP) using funding from SALIX. Our technical submission was passed by SALIX, but the offer of funding was withdrawn and the project put on hold. SALIX have recently made a new offer for funding which was accepted and new updated prices for the CHP units are being obtained.
4.2 Our target for reduction in carbon dioxide emissions is 5% per annum. Over the past 12 months our carbon emissions were 6.9% lower than the previous year.
4.3 ESOS (Energy Savings Opportunity Scheme) is a mandatory scheme and required us to undertake energy efficiency surveys at EL properties responsible for 90% of our emissions of carbon dioxide. Surveys were undertaken at Drumbrae, Gracemount, Leith Victoria and the RCP in 2015/16, identifying £141,053 of potential savings.
4.4 A new CMP (Carbon Management Plan) is to be developed and will be used as a road map to guide us to a low carbon future. The format of the plan will reflect what CEC use and our energy efficiency projects will also feed in to CEC’s Carbon Management Plan.
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4.5 More sites are achieving our 80% recycling target rate. All of our residual general waste is sent to refuse-derived fuel recycling depots, which means that 97% of our waste is diverted from landfill. The increased recycling is being achieved with help from new internal recycling bins which were bought with £16,500 funding from Zero Waste Scotland’s ‘Recycling on the Go’ fund.
4.6 Last year an initiative was started to save £20 per day in 20 centres through energy and sustainability projects, the 20:20 Energy project list. Our target was a daily saving of £400 or £146,000 per annum. We have achieved £130k annual savings in 2015/16.
4.7 Our energy spend in 2015-16 was £190k under budget.
4.8 We are continuing to reduce our water consumption, down 2,176 Cubic Meter (1.5%) over the past year. A new water contract was agreed last year which increased our discount from 13.5 to 21.9%.
4.9 Our Green Teams are continuing to implement the Green Plan in our venues. This year Craiglockhart achieved a ‘B’ rating, our highest rating achieved under this Green Plan.
4.10 Edinburgh Community Solar Cooperative raised £1.5M last year to fund a project to install solar panels on 25 council building roofs. Three Edinburgh Leisure properties were included in this project and installations will take place, subject to structural surveys over the next six months.
4.11 RES (Resource Efficient Scotland) is the free advice and support programme designed to help companies save money by reducing energy, waste and water. They produced a case study highlighting the savings achieved by Edinburgh Leisure through our Green Plan.
4.12 Looking ahead, wholesale energy costs are forecast to reduce over the next two years, but some of these reductions will be offset by non-energy commodity cost increases in the electricity market.
5. Further details can be obtained from: Remko Plooij on tel. 0131 458 2100 or by email at [email protected]
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6. Additional information
6.1 Combined Heat and Power Last year the board gave approval for the installation of 4 CHP (combined heat and power) units. A tender was issued and an application for £256,324 funding was submitted to SALIX. These would have produced savings of £42,631 per annum paying back in just over 6 years. Our application passed their technical appraisal, however the funding offer was withdrawn by SALIX. The costs returned by the tender, at £294,721, were also higher than budgeted which increased the payback period.
We have since had discussions with SALIX to determine if there was a way to get an offer of funding and mid-March we were able to secure another funding offer from SALIX.
We are in the process of obtaining new costs for the CHP installations with a view to installing them this summer. The sites selected are Portobello Swim Centre, Ainslie Park, Leith Victoria and Warrender.
6.2 Carbon Footprint
Last year our emissions of carbon dioxide reduced by 2.9% through reductions in energy consumption. A further 4% reduction was achieved from our electricity supplies, achieved through de-carbonisation of the country’s electricity supplies as more electricity is being generated from renewable sources and less from coal. This total reduction of 6.9% is marginally above our 5% reduction target and gets us back
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on track for overall carbon reductions by 2020. The graph above shows the actual and target emissions from our baseline. Over the last three years it is becoming increasingly difficult to achieve the reductions required in consumption with little investment being made in energy efficiency. A reduction of 112 tonnes was achieved from the electricity supply at The Royal Commonwealth Pool where we implemented a range of no cost energy consumption reduction projects (see 20:20 energy project list).
Our carbon reduction commitment (CRC) emissions for 2014-15 were 11,092 tonnes, down from 11,804 the year before. CRC costs were higher, the cost per tonne increased from £12 to £16 and overall we paid £181,908 for these emissions. This year’s emissions will be reported on again in June, with payment for 2015/16 due in September 2016.
It was announced in the recent budget that the CRC scheme will be stopped after the 2018-19 compliance year. The cost of emissions will be added to the CCL (climate change levy) which is applied on utility supply point invoices. It is expected that this change will be revenue neutral for the government, but that cost for Edinburgh Leisure could reduce slightly.
6.3 Energy Savings Opportunity Scheme (ESOS)
The ESOS is a mandatory carbon reduction scheme for all companies with over 250 employees. All companies in the scheme had to submit a report to the environment agency by 5th December 2015 confirming their compliance.
To ensure EL’s compliance, energy efficiency surveys were carried out at Drumbrae, Gracemount, Leith Victoria and the RCP and reports were produced. A total of £141,053 of potential savings were identified. The total cost of the projects, which will be added to our Carbon Management Plan, was estimated at £521,000, giving a potential payback time of less than 4 years.
Appendix A lists the projects identified at the four sites surveyed.
ESOS reports need to be reviewed and new compliance report submitted to the Environment Agency every 5 years.
6.4 Carbon Management Plan
The recommendations from the ESOS surveys and the existing energy project list will be gathered into a Carbon Management Plan. The format of this will be that as used by City of Edinburgh Council. Each year we provide a list of projects for inclusion in their plan and it makes sense to use the same format.
Our projects will require funding and SALIX have indicated that funding is available to Edinburgh Leisure for energy reduction projects.
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The larger projects that require building closures will be programmed to coincide with the lifecycle refurbishments and Edinburgh Leisure will need to commit to funding these projects during the closures.
6.5 Recycling
Our latest recycling report Appendix B shows more sites are recycling 80% of their waste and the overall recycling rate has reached 73% across the whole estate. The target in our Environment and Sustainability Management Plan was for 80% by 2015.
The higher recycling rates are being achieved by a range of measures. Funding was secured from Zero Waste Scotland’s ‘Recycling on the Go’ fund and 224 internal bins were bought to source segregate our waste. Source segregation increases the volumes of waste being recycled and the value of recyclate material. Our Green Champions are also being more involved and managing the recyclate materials better and reducing the pickups of general waste when less general waste is produced.
Our recycling and waste contractor, BIFFA sends all of our general waste to a refuse-derived fuel RDF depot where any residual recyclate material in our waste is recovered for recycling and the remainder of this waste is sent to produce energy or landfill. It is estimated by BIFA that through recycling and RDF 97% of our waste is diverted from landfill.
6.6 20:20 Energy Project List
The 20:20 Energy Project List was an initiative developed as a target to aim for; to produce savings through our energy and sustainability projects. The 20:20 refers to a target of £20 per day at 20 centres. This, if successful, would identify savings of £400 per day, £146,000 per annum. The list of projects identified over the past year are shown in Appendix C.
Savings at The Royal Commonwealth Pool, our biggest consumer of energy, account for £45,471 of the total saving achieved of £130,377.
6.7 Energy Cost
The table below shows our energy cost for the year was £191,823 below budget and £82,808 lower than last year. Our energy consumption for the year was 2% lower than the previous year.
Edinburgh Leisure is part of the Procurement Scotland energy consortium. Their budget guidance shows wholesale costs of electricity and gas lower for each of the next two years. However, there will still be upward pressure on electricity costs because non-commodity costs, which make up 30-55% of our electricity invoice, continue to rise.
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Energy budgets have been set for next year based on the most recent budget guidance, but final prices will not be known for another month.
6.8 Water Consumption and Cost
Water consumption and cost are continuing to reduce. Water consumption was 2,176 cubic metres lower over the past year and cost saw a £25,357 reduction. The graphs below show the annual consumption and cost from 2006/07 to 2015/16.
Some sites have made reductions in water consumption over the past year due to the following initiatives.
• Changes to backwashing procedures at RCP
• The grey water at RCP was re-commissioned and we’re using less fresh water to flush our toilets.
• New solenoid valve fitted to regulate flow of water to the plunge pool at Portobello Swim Centre.
• Replacing the filter media at Gracemount with Advanced Filter Media (AFM).
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The reductions achieved at Gracemount are in contrast to the increase in water consumption at Ainslie Park where sand filter media was used. Advanced filter media requires less water for backwashing which reduces water consumption and associated heating and chemical costs.
Water cost was lower for 2015-16 in part due to a new water contract which increased our discount from 13.5% to 21.9%. This contract will run until March 2017.
Our water supplier is paid a year in advance. The annual payment has decreased from £346,657 two years ago to £283,857 for 2016-17. There will be an annual reconcilliation should any additional payment or rebate be required in March 2017.
6.9 Green Plans
Our Green Champions continue to champion the sustainability work in our venues and their enthusiasm for their work shows no sign of diminishing. The two environmental questions in the recent Best Companies Staff Survey ably demonstrated this; both questions have improved since last year. The most recent league table shows Craiglockhart at the top (Appendix D).
The innovation section of the plan is where some of our best work is being done. This section gives our sites the opportunity to do their own sustainably projects.
Appendix E list some of the highlights over the past year. These projects are only achievable with the commitment of the fantastic staff we have at our sites.
6.10 Edinburgh Community Solar Cooperative
The Edinburgh Community Solar Cooperative (ECSC) raised £1.5m last year to install solar photovoltaic (PV) systems on 25 council building roofs. Three Edinburgh Leisure buildings were chosen: Ainslie Park, Drumbrae and Tumbles.
The PV systems will supply 10% of the electricity at our sites, which is carbon neutral and will help towards our annual reduction target of 5%.
We will pay the Cooperative for the electricity we use, at a rate set at what we paid for electricity in 2014. This is fixed for the 20-year duration of the contract. As electricity prices rise we will save money by having the cost of this part of our electricity consumption fixed. If electricity prices were to rise by 2.5% per annum we would save £99,453 over the lifetime of the agreement.
The ECSC are surveying the buildings and a full structural report will be produced before the systems are installed. The system at Drumbrae will need to be installed before the refurbishment starts in June and the Cooperative have indicated this will be possible.
A solar display panel will be provided as part of the installation to show our customers how much power the solar system is producing.
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6.11 Resource Efficient Scotland
Resource Efficient Scotland (RES) provide a range of services to companies to help them save money through using less energy, water and waste. They share this information with companies through workshops, energy surveys and case studies. The work Edinburgh Leisure have been doing with our Green Champions and our Green Plan(s) were chosen as the subject of a recent case study.
The case study is available for companies to download from their website. The key achievements highlighted in the case study are:
• 10% of staff at all sites are part of a Green Team • Recycling rate increased from 26% to 67% within three years • Energy use at one site reduced by 13% • Several sites achieved recycling rates of around 80% • 4% reduction in CO2 emissions year on year
A copy of the case study can be found online at: http://www.resourceefficientscotland.com/resource/edinburgh-leisure-case-study-staff-engagement
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Appendix A - ESOS Survey Recommendations
Project Description Annual Savings Costs Simple Capital Total annual (£) Project Name Site name kWh Payback Expenditure savings (years) £ Replace LPHW boilers Drumbrae 174,671 4,200 7.1 30,000 AHU VSD Drumbrae 39,529 1,607 9.3 15,000 Pool Pump VSD Drumbrae 14,454 1,565 7.7 12,000 Internal Lighting Drumbrae 43,626 4,723 3.2 14,939 Sports Hall Lighting Drumbrae 21,068 2,281 6.8 15,600 ‘External changing' Lighting Drumbrae 4,510 488 2.1 1,025 (PIR/LED) External Lighting Drumbrae 1,782 193 7.5 1,455 Close valves to store cupboard Drumbrae 1,004 24 0 0 radiators PHE insulation Drumbrae 3,200 77 4.5 350 Solar PV Drumbrae 14,745 2,550 10.6 27,000 Totals: Drumbrae 318,589 17,708 6.6 117,369 VSD control Pool Pumps Gracemount 15,490 1,677 1.5 2,500 Check seals AHUs Gracemount 891 96 7.8 750 Dry + wet-side plant room Gracemount 12,264 295 2.4 700 insulation Internal Lighting Gracemount 5,631 610 4.5 2,730 External Lighting Gracemount 3,066 332 3.3 1,110 Football Pitch Lighting Gracemount 6,804 737 17.7 13,020 Totals: Gracemount 44,146 3,747 5.6 20,810 VSD AHU Leith Victoria 78,653 2,553 5.9 15,000 Heat recovery AHU Leith Victoria 198,995 4,785 2.5 12,000 Swimming Pool lighting Leith Victoria 22,475 2,433 3.6 8,800 Circulation area lighting Leith Victoria 11,795 1,277 6.7 8,617 Plant room lighting Leith Victoria 11,322 1,226 1.3 1,630 Change spin cycle AC/AHU settings Leith Victoria 683 74 6.8 500 Motion sensor for studio AHU Leith Victoria 1,147 124 4 500 PHE Insulation Leith Victoria 3,200 77 1.3 100 Totals: Leith Victoria 328,270 12,549 3.8 47,147 Solar Water Heating System Pump Royal 7,709 744 0 0 Use Commonwealth Overnight operation of Pool Water Royal 84,096 8,115 0.9 7,500 Circulation Pumps Commonwealth Improved operation of Lighting Royal 38,096 3,676 1.4 5,000 Management System Commonwealth Royal LED Lighting 176,432 17,024 3.3 55,900 Commonwealth Royal Use of Variable Speed Drives 132,477 12,783 1.9 24,000 Commonwealth Royal Combined Heat and Power System -63,085 56,986 3.3 190,000 Commonwealth Royal Automated Meter Reading System 205,066 7,721 4.9 38,000 Commonwealth Royal Totals: 580,791 107,049 3.0 320,400 Commonwealth TOTAL OF AUDITED SITES: 4 sites above 1,271,796 141,053 3.6 505,726
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Appendix B - Recycling report
March 2016 Recycling League Table Site Recycling Landfill 1 WARRENDER SWIM CENTRE 87.30% 12.70% 2 LEITH VICTORIA SWIM CENTRE * 84.72% 15.28% 3 AINSLIE PARK LEISURE CENTRE* 83.55% 16.45% 3 GLENOGLE SWIM CENTRE 83.33% 16.67% 3 DALRY SWIM CENTRE 83.33% 16.67% 3 JACK KANE SPORTS CENTRE 83.33% 16.66% 3 PORTOBELLO SWIM CENTRE* 83.33% 16.67% 8 CRAIGLOCKHART SPORTS CENTRE* 80.84% 19.16% 9 THE ROYAL COMMONWEALTH POOL* 80.25% 19.75% 10 DRUMBRAE LEISURE CENTRE* 80.09% 19.91% TARGET 80.00% 20.00% 11 SAUGHTON SPORTS COMPLEX 76.92% 23.08% 13 KIRKLISTON LEISURE CENTRE 76.92% 23.08% 11 MEGGETLAND SPORTS CENTRE 76.92% 23.08% 14 GRACEMOUNT LEISURE CENTRE * 72.21% 27.79% 15 EICA* 67.52% 32.48% 16 MEADOWBANK SPORTS CENTRE 66.67% 33.33% 17 TUMBLES @ PORTOBELLO* 66.14% 33.86% 18 PITCHES AND PAVILLIONS 48.98% 51.02%
* Includes Food Waste Recycling
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Appendix C - 20:20 Project list
Site Energy and Sustainability Measure kWh Est. Saving £ Saving £/day All New water contract £33,000 £90.41 APLC Supply Capacity Change £1,071 £2.93 Pool water primary pumps load APLC control 17,520 £1,752 £4.80 Pool water primary pumps load APLC control efficiency improvement 19,918 £458 £1.26 Bangholm Heating off at night 24,960 £624 £1.71 Duddingston Pavilion isolate HWS Cav Park cylinder 48,000 £1,200 £3.29 CLC Supply Capacity Change £2,097 £5.75 CLTC Improved recycling £312 £0.85 Closing air dampers to main hall to DLC reduce air infiltration 20,000 £460.00 £1.26 Pool air handling unit, switch from max 100% fresh air to 80% max fresh DLC air 100,000 £2,000.00 £5.48 EICA Supply Capacity Change £3,600 £9.86 EICA Improved recycling £804 £2.20 GLC Supply Capacity Change £801 £2.19 GLC Improved recycling £50 £0.14 Energy reduction projects in GLC refurbishment (Elec) 156,000 £12,480 £34.19 Energy reduction projects in GLC refurbishment (Gas) 150,000 £3,450 £9.45 MSC Supply Capacity Change £1,170 £3.21 PSC Supply Capacity Change £1,782 £4.88 Fitting new solenoid valve and time switch to SPA pool (Water saving PSC 4,380 cum) £5,844.00 £16.01 RCP Supply Capacity Change £1,800 £4.93 Boiler temperature control 2% gas RCP reduction 1,044,000 £24,012 £65.79 Boiler temperature control CHP run RCP time improvement 12,340 £1,234 £3.38 RCP Grey water re-instatement 2,738 £5,475 £15.00 AHU 8,9,10,11 setback 4pm-7pm RCP Mon-Fri (Triad and DUOS reduction) 12,480 £2,371 £6.50 AHU 8,9,10,11 setback 4pm-7pm RCP Mon-Fri (Triad and DUOS reduction) £520 £1.42 RCP Lighting, reduce output 5 - 10% 39,420 £3,942 £10.80 RCP Reduce pool pump speed over night 54,600 £5,460 £14.96 RCP AHU 6 Changes to operation 7,300 £657 £1.80
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Green Champion Energy reductions Tumbles (3% of electricity consumption) 9,510 £951 £2.61
CRC-CO2 saving 1,718,786 £11,000.23 £30.14 Total £130,377.54 £357.20 Target £146,000.00 £400.00
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Appendix D - Green Plan League Table
Key A 0-100 B 100-300 C 300-500 D 500-700 E 700-900 F 900-1100 G 1100-1200
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Appendix E - Green Plan Innovation
• Eco Team Day: The staff at Craiglockhart Leisure and Tennis Centre decided that for their Team Day they would spend their time giving back to the local environment by helping the Craiglockhart community group with the maintenance of the surrounding nature reserve. The team were digging, weeding, cutting ivy, litter picking, wadding and of course picnicking! Following this they are hoping to clear an overgrown area over looked by the leisure centre to plant a wild flower garden.
• Food Bank: Last year Gracemount Leisure Centre set up a Food Bank donation box to support both the local community and reduce food sent to waste. The donations have surpassed expectations and the box has to be emptied weekly, some times more. Both staff and customers contribute a variety of consumables from canned foods to jars of sauces to baby shampoo. A great example of collaborative work from the team at Gracemount.
• Clothes Recycling with the Sick Kids: Glenogle Swim Centre organised for a “Rag Bag” bin to be located near reception. There was a choice of charities and the team wanted to keep the money local so chose the Sick Kids Foundation. The box proved highly popular and needed emptied after just a few weeks. To date Glenogle have had it uplifted 3 times and raised over £120 for the Sick Kids. This is enough to buy a couple of portable DVD players for the kids to watch while waiting for their operations.
• Wormery: Warrender Swim Centre have spent most of the year at the top of the Recycling League Table and are still striving to improve. The legislation does not require food waste recycling at their centre but they still wanted to keep the food out of the General Waste. Gordon’s solution is a wormery situated out the back which he filled with tiger worms. They fed them food like apple cores and tea bags and in return they got some fantastic fertiliser, win win!
• Climbing Donation to Rio Favela: EICA partnered with Urban Uprising, a non-profit, volunteer run charity which empowers disadvantage children. They teach them climbing skills which provides focus, builds trust, self-confidence and leadership skills. The children come from one of the largest and most deprived favelas in Rio who may have little else positive to motivate themselves. EICA set up a collection and sent 9 pieces of equipment to help support the kids in Rio’s Rocnha favela.
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• Last year promoting nature took a step forward with Drumbrae, Tumbles and Craiglockhart creating new bug hotels with their Activator kids. They used recycled materials from around the centre and each produced a unique new home for their local wildlife. The kids, both young and old, had a great time making their bug hotels and we are looking to include more nature activities in future Activator camps.
• Staff Training: Home Energy Scotland are a government funded organisation who provide free impartial advice on ways to reduce energy costs in your home, making it warmer for less. They delivered their training session to 13 centres, speaking to over 150 staff. The hope is that staff will see the benefits at home and bring them to work, reducing our impact on the environment.
• Home Energy Scotland have now also collaborated with our Steady Steps program to assist the vulnerable participants to keep their homes as warm as possible and therefore reduce their risk of falling. We hope to expand this further to train members of SPAD to identify fuel poverty amongst the many vulnerable groups we support.
• Sustrans: Edinburgh Leisure has signed up to the Sustrans Active Travel Champion Scheme which promotes staff and hopefully customers to travel in a more sustainable and active way to our centres. To date 13 staff have under gone training with a raft of excellent ideas to action in 2016.
• Emails: Green Email footer “Go green keep it on your screen”
• Biffa Tour: We arranged a trip for our Green Champions to go to the Biffa Recycling Depot out in Broxburn. The Green Champions gained a greater understanding of how the whole process worked and the importance of recycling.
• Funding: Edinburgh Leisure applied for funding from Zero Waste Scotland to update the recycling systems in 7 of our leisure centres. We were successful and granted over £16,000 to buy new bins with the aim of increasing the recycling rates in these centres and promote recycling to the public. They have proved highly successful and have seen the following recycling increases already: CTLC: 16%, GLC: 21%, EICA: 9%
• Paper reduction: Warrender Swim Centre have been trying to reduce their paper usage and this year focused on centre feed in the gym. The team calculated that, on average, each customer uses 5 meters of centre feed per visit. To try and reduce this they brought in antibacterial wipes for the
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machines and encourage customers to bring towels for personal use. This has been successful and many other centres are looking to introduce this in 2016.
• Tumbles, under their new Green Champion, have made huge progress this year and have moved up from an average of 14th place to ending up in 3rd place. One of their key projects was energy reduction and this has had a huge impact. Electricity consumption is down 7% and gas (weather corrected) 12% reduction. They have also tried to involve the kids who designed posters reminding people to switch off the lights and to recycle which worked really well at Tumbles.
• Case Study: Resource Efficiency Scotland, the Scottish Government programme is designed to help the public, private and third sectors reduce costs by implementing resource efficiencies in energy, water, raw materials and waste management. They were impressed by our commitment and made Edinburgh Leisure a case study to be an exemplar to other businesses to reduce their impact of the environment.
• Kid Aid: Edinburgh Leisure replaced all their uniforms across the estate, resulting in a huge volume of redundant sports kit. We sourced a charity, SOS Kit Aid who send sporting equipment abroad to help disadvantaged young people get into sport. In March they drove up from Blackpool to collect over 125 bags of kit comprising of hundreds of polo shirts, shorts, tracksuit trousers, jumpers, jackets and t shirts. This will help clothe tens of sports teams and get them active and passionate about sport and exercise.
• Green VP: Head office for the first time has their own Green Champion and Green Team who have made fantastic progress this year. Their first focus was on recycling as a stepping stone to their more pressing issue of energy usage. This was very well received and has seen the removal of all but 2 general waste bins and the introduction of food waste recycling. They are also taking part in the Active Travel Champions scheme and have an enthusiastic team ready to implement change.
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REPORT TITLE: Health and Safety Review 2015/16
DATE: 9 May 2016
DIRECTOR OF OPERATIONS: Agenda Item No: 4(vii) Remko Plooij
CHIEF EXECUTIVE: Report Ref: ELREP944 June Peebles
1. Purpose
1.1 To inform Board members of our Health and Safety performance for the year 2015/16
2. Decision Required
2.1 No
3. Recommendations
3.1 N/A
4. Overview/Key Points:
4.1 There has been another improvement in EL’s health and safety performance in 2015/16. The number of customer accidents has reduced by 24% when compared with 2014/15, from 142 to 108.
4.2 Customer accidents as a percentage of total visits have reduced from 0.0031% in 2014/15 to 0.0024% in 2015/16.
4.3 There has been a 21% reduction in the number of staff accidents, from 43 in 2014/15 to 34 in 2015/6.
4.4 QLM (our external Health and Safety Consultants) carried out four full ‘Leisuresafe’ audits on facilities with scores ranging from 72% to 89% (previous best score 88%).
5. Further details can be obtained from: Remko Plooij on tel. 0131 458 2100 or by email at [email protected]
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6. Additional information
6.1 Accidents to customers
6.1.1 Appendix A provides details of the total number of accidents sustained by customers (those requiring first aid) in 2015/16, in comparison with those sustained in the previous year, on a facility to facility basis. The total number of injuries to customers was 108. This represents a decrease of 34 from the previous year i.e. a decrease of 24%.
6.1.2 Appendix B provides details of the total number of customer accidents as a percentage of the total number of customer visits for 2015/16. This demonstrates an average rate of 0.0024 customer accidents per 10,000 customer visits. This represents a decrease from the same period in 2014/15 when there were 0.0031 customer accidents per 10,000 customer visits.
6.1.3 One customer so far this year has indicated their intention to seek compensation from EL for injuries sustained in an accident in September; this compares with 7 claims in 2014/15.
Facility Injury GLC Damaged knee (public)
6.1.4 Comparison between 2014/15 and 2015/16 is shown in graphical format below:
Cumulative Customer Accident Comparison 2014/15-2015/16 160 142 136 140 128 116 120 108 108 92 100 86 77 74 81 80 59 67 61 57 2014/2015 60 53 42 44 2015/2016 36 40 25 26 20 20 1110
0
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6.1.5 The ongoing, improving trend in reducing customer accidents over the last 10 years is illustrated in the graph below:
Customer accident rate per 10,000 visits (%) Linear (Customer accident rate per 10,000 visits (%)) 0.016 0.015 0.014 0.012 0.011 0.012 0.01 0.01 0.008 0.0067 0.006 0.0041 0.0034 0.004 0.0029 0.0031 0.0024 0.002 0
6.2 Accidents to Staff 6.2.1 Appendix C provides details of the total number of accidents sustained by staff (as measured by those requiring first aid) in 2015/16, and compares this with those sustained in the previous year, on a facility to facility basis. The total number of injuries to staff was 34. This represents a decrease of 9 from 43 the previous year (-26%).
6.2.2 One staff member has indicated their intention to seek compensation from EL for injuries sustained; this compares with 0 claims in the same period in 2014/15.
Facility Injury APLC Hurt leg (staff)
6.2.3 Minor injuries, i.e. bruises, bumps, grazes and cuts accounted for 60% of all injuries. Manual handling related injuries, i.e. those resulting in back pain, strain or sprains, accounted for 20% of accidents incurred. Slips trips or falls accounted for 15% of staff accidents.
6.2.4 The total number of staff accidents accounted for 68 days of work lost.
6.3 Notifiable Accidents 6.3.1 A total of 5 incidents required notification under RIDDOR to the Health and Safety Executive (H.S.E.) in the current period, 2 more than the previous year.
Facility Injury PSC Crushed hand (public) GLC Damaged knee (public) APLC Damaged leg (staff) RCP Damaged hand (staff) GLC Damaged ankle (staff) [3]
6.4 Health & Safety developments in 2015/16
6.4.1 EL’s Health and Safety Manager carried out internal audits of all sites, the results of which were shared with the senior Management team and Facility Managers.
6.4.2 EL’s Health and Safety Manager manages over 450 checks and audits across the estate and now has all sites (with Wi-Fi) using a paperless checking system. To date over 5500 checks have been completed, signed and saved to computer re- moving the burden of retaining paper documents.
6.4.3 EL’s Health and Safety Manager delivered an in house IOSH managing safely recer- tification course for 14 staff who all passed the exam.
6.4.4 EL’s Health and Safety Manager met with other Leisure Trust Health and Safety Managers quarterly to benchmark and share best practice.
6.4.5 13 staff attended and passed a CIMSPA Managing Safely course in September. 5 staff passed an eLearning IOSH managing safety certificate in May.
6.4.6 In conjunction with the H&S Manager, EL’s IT Manager wrote an on line database to record accidents. This has been implemented by EL’s H&S Manager who is no- tified as soon as accidents are reported and is able to respond straight away (rather than waiting for paper forms to be sent by internal mail).
6.4.7 EL’s H&S Manager carried out vibration testing of all grounds and greenkeeping hand held tools. Hand arm vibration management training was delivered to the Golf Manager and his Duty manager team and training was developed for the Duty Man- agers to deliver to staff on the risk of HAVS (Hand-arm vibration syndrome).
6.4.8 EL’s H&S Manager worked directly with QLM developing updated risk assessments and H&S Management systems for the leisure industry which are being used by CIMSPA.
6.4.9 EL’s H&S Manager developed and rolled out legionella duty holder’s training and CIMSPA risk assessment template completion workshop for all facilities (delivered to 9 facilities).
7. External Audit
7.1 An external and independent audit was undertaken of EL’s health and safety per- formance by QLM, which involved four full Leisuresafe audits of EL facilities. The conclusions from the QLM report have been utilised to create action plans for every facility which received an audit. These action plans will be audited by EL’s Health & Safety Manager in internal audits from May to September 2016, in accordance with the H&S performance monitoring plan. A summary of the progress being made to date is shown in the table below. All facilities are on target to have their actions completed before their internal audits in 2016.
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Facility QLM Previous QLM Percentage of No. Of Staff Score Score accidents to Accidents customers per (2015/16) 10,000 visits (2015/16) Craiglockhart 88% 59% 0.0000% 1 Silverknowes 72% 51% 0.0006% 0 Leith Victoria 89% 82% 0.0004% 0 Glenogle 85% 87% 0.0008% 0
7.2 The facilities were allocated a ‘score’ by QLM based on their ‘Leisuresafe’ audit. These are used as a guide to the health and safety performance of the facility and the health and safety management system. The scores show a huge improvement for three of the facilities with only one facility dropping 2% but still maintaining a very good score.
7.3 The table below shows a few of the corporate and common issues as discovered by QLM in their 2015 audit as well as the actions already taken to resolve them to date.
Corporate Issues
Issue Action Several issues with ongoing Learning and Development leading on training and competence of staff improving induction, ongoing training and competence Issues with Facilities In future the Maintenance Manager will take Management checks not being in direct part in the audits to provide relevant place or as expected inspections/tests/maintenance information applicable to the facility being audited. Temperature sampling of all taps H&S manager including in new check sheet showers in facility on an annual from May. basis. Consider legionella awareness H&S developed and rolling out to all facilities. training for nominated persons
8. Conclusions
8.1 The audits have again proven to be useful in helping to identify the areas which should be a focus of attention in relation to the health and safety of customers and staff. They give a clear external viewpoint of Edinburgh Leisure’s health and safety performance which again shows the systems and processes are robust.
8.2 This year represents a great improvement in overall compliance, demonstrated by the improved scores. The sites have focussed on the subject and the Managers have driven health and safety to achieve this great result. Facilities being audited in 2016 will be EICA Ratho, Tumbles at Portobello, Meggetland and Kirkliston.
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APPENDIX A
CUSTOMER ACCIDENTS COMPARISONS
Facility Customer Customer Accidents April to Accidents March 14/15 April to March 15/16
Ainslie Park Leisure Centre 29 28 -1 Craiglockhart Leisure Centre 6 0 -6 Dalry Swim Centre 2 3 1 Drumbrae Leisure Centre 7 1 -6 EICA, Ratho 16 16 0 Glenogle Swim Centre 8 1 -7 Golf, Outdoor Tennis & Bowls 4 2 -2 Gracemount Leisure Centre 4 3 -1 Jack Kane Centre 0 1 1 Kirkliston Leisure Centre 2 0 -2 Leith Victoria Swim Centre 7 1 -6 Meadowbank Sports Centre 10 5 -5 Meggetland 0 0 0 Portobello Swim Centre 6 4 -2 Queensferry High Rec Centre 1 0 -1 Royal Commonwealth Pool 19 31 12 Saughton Sports Complex 1 0 -1 Tumbles at Portobello 14 6 -8 Warrender Swim Centre 6 6 0 Total 142 108 -34 -24%
Slips accounted for 11 of RCP accidents with cuts on pool/poolside/changing accounting for 15.
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APPENDIX B
PERCENTAGE OF THE TOTAL NUMBER OF CUSTOMER ACCIDENTS COMPARED WITH THE TOTAL NUMBER OF CUSTOMER VISITS
Facility April 15 April 15- March 16 March 16 Number of Customer visits Accidents
EICA, Ratho 189,763 16 0.0084%
Ainslie Park Leisure Centre 380,563 28 0.0074%
Tumbles at Portobello 139,799 6 0.0043%
Royal Commonwealth Pool 758,623 31 0.0041%
Warrender Swim Centre 175,626 6 0.0034%
Dalry Swim Centre 118,276 3 0.0025%
Portobello Swim Centre 227,980 4 0.0018%
Gracemount Leisure Centre 231,207 3 0.0013%
Jack Kane Centre 87,448 1 0.0011%
Meadowbank Sports Centre 538,134 5 0.0009%
Glenogle Swim Centre 130,740 1 0.0008%
Golf, Outdoor Tennis & Bowls 344,711 2 0.0006%
Drumbrae Leisure Centre 269,699 1 0.0004%
Leith Victoria Swim Centre 272,470 1 0.0004%
Craiglockhart Leisure Centre 386,342 0 0.0000%
Kirkliston Leisure Centre 36,799 0 0.0000%
Meggetland 155,702 0 0.0000%
Queensferry High Rec Centre 33,956 0 0.0000%
Saughton Sports Complex 85,910 0 0.0000%
Total 4,563,748 108 0.0024%
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APPENDIX C STAFF ACCIDENTS COMPARISON
Staff Acci- Staff Accidents dents April to April to March Facility March 14/15 15/16
Ainslie Park Leisure Centre 4 6 2 Craiglockhart T&S Centre 6 1 -5 Dalry Swim Centre 0 Drumbrae Leisure Centre 0 EICA, Ratho 2 6 4 Facilities Management 1 1 Glenogle Swim Centre 0 Golf, Outdoor Tennis & Bowling 2 4 2 Gracemount Leisure Centre 3 1 -2 Jack Kane Centre 1 -1 Kirkliston Leisure Centre 0 Leith Victoria Swim Centre 3 -3 Meadowbank Sports Centre 6 6 0 Meggetland 0 Portobello Swim Centre 1 1 0 Queensferry Rec. Centre 0 Royal Commonwealth Pool 9 5 -4 Saughton Sports Centre 0 Tumbles at Portobello 6 2 -4 Vantage Point 0 Warrender Swim Centre 1 1 TOTALS 43 34 -9 -20.9%
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REPORT TITLE: Board Attendance 2015-16
DATE: 9 May 2016
Agenda Item No: 4(viii)
COMPANY SECRETARY: Report Ref: ELREP945 Kevin Johnston
1. Purpose
To advise Board members of attendance at Board meetings during 2015/16.
2. Decision Required
No.
3. Key Points
3.1 Overall Board attendance indicates an average of 72% for six Board meetings during 2015/16.
4. Background
4.1 The Board considers attendance at Board meetings on an annual cycle. In addition to the full Board Meetings, Board Members also service three sub committees and support members of the Strategic Leadership Team and other EL colleagues in a variety of ways.
5. Further details can be obtained from:
Kevin Johnston on tel. 458 2135 or by email at [email protected]
6. Additional Information
6.1 The attendance by individual Board members for the past year is shown in Appendix 1. This does not of course reflect the substantial commitment on various sub committees and support to members of the Strategic Leadership Team and other EL employees over and above the Board meetings themselves.
[1]
Appendix 1
BOARD ATTENDANCE TO APRIL 2015 - MARCH 2016 (INCLUSIVE)
Attendance Board Member Attendance May June Aug Oct Dec March April 15 2015 2015 2015 2015 2015 2016 to March 16
% Actual Possible
D Milne √ √ √ √ √ √ 100 6 6
R. Lewis √ A √ √ A √ 67 4 6
R. Cairns √ A A A √ √ 50 3 6
C. Mumford √ √ √ √ √ √ 100 6 6
C. Booth √ √ √ A A √ 67 4 6
J. Balfour √ A √ √ √ A 67 4 6
K. Doran N/A A A √ A A 20 1 5
G. Messenger √ √ √ √ A √ 83 5 6
A. Petkevicious √ √ √ A √ √ 83 5 6
S Haldane √ A √ A A √ 50 3 6
J Moran A √ √ √ A √ 67 4 6
K Goodlad √ √ √ √ A √ 83 5 6
D McKenzie √ A √ √ √ √ 83 5 6
J Davies √ A A √ A √ 50 3 6
H Murray N/A √ √ √ √ √ 100 5 5
Totals 12/13 8/15 12/15 11/15 7/15 13/15 72% 63 88
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REPORT TITLE: Staff Survey Results 2016
DATE: 9 May 2016
Agenda Item No: 6 INTERIM DIRECTOR OF PEOPLE: Report Ref: ELREP946 Karen Scott
CHIEF EXECUTIVE: June Peebles
1. Purpose:
1.1 To provide the Board with an update on the results of the most recent staff survey which was completed in October 2015, with results received in February 2016.
2. Decision:
2.1 No
3. Recommendation:
3.1 N/A
4. Background:
4.1 Edinburgh Leisure has participated in the “Best Companies” staff survey for each of the past 5 years (for more info, please see www.b.co.uk). This is a national survey that attracts almost 900 entries annually. The survey consists of a series of statements that staff rate their level of agreement or disagreement with.
4.2 The statements are then grouped into 8 distinct factors and aggregate scores are produced for each factor. There is also the opportunity for participants to leave free form comments around what makes EL a great organisation to work for and what would make EL a better organisation to work for.
4.3 The survey is an important measurement of our staff engagement.
4.4 The survey is open to all staff and completion is encouraged but not enforced (as per the Best Companies regulations). Completion takes place during the month of October; this timing is set by Best Companies and cannot be altered.
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5. Key Results
5.1 The total completion rate was 54% which is the same as the previous year and exceeds the qualification rate of 40%. This was the first year that we moved to an entirely email and electronic based approach.
5.2 Our overall results improved by 11.5% compared to last year. We achieved ‘one to watch’ status (the previous two years have not achieved accreditation status).
5.3 We saw an improvement in every factor:
Leadership +17% My Company, My Team, Fair Deal, Giving Something Back +6% Personal Growth +5% My Manager, Wellbeing +4%
5.4 Comparing our factors to the ‘1 Star’ benchmark results: • ‘Wellbeing’ is our strongest factor, and is 2% above the ‘1 Star’ benchmark • ‘Fair Deal’ is our weakest factor, and is 10% below the ‘1 Star’ benchmark
5.5 Our most improved question was: ‘I am inspired by the person leading this organisation’ +29%
5.6 Our highest scoring question (meaning that it had the strongest level of agreement with the statement) was: ‘I believe that I can make a valuable contribution to the success of this organisation’
5.7 Every ‘venue’ improved compared to last year – the rate of improvements varied from 1% to 32%. The best results from our venues were: • Gracemount Leisure Centre achieved ‘2 Star’ • Vantage Point, Craiglockhart and Leith Victoria all achieved ‘1 Star’ • Craiglockhart and Leith Victoria both achieved year on year improvements of over 30%
5.8 All managers have started to share their results with their teams and identify actions to build on and improve the employee experience in Edinburgh Leisure. The target is for every venue to continue to make improvements, and for us to achieve ‘1 Star’ accreditation next year.
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5.9 Communication Plan
March 2016 (completed) April 2016 (in progress) May 2016 (in progress) Overall results graphs shared Managers deliver Staff Survey results Board at FMM and SMM presentations to their paper teams One Team presentation June offering informal meetings to talk about the employee experience at EL Sessions with Managers and Heads Bitesize Update Managers deliver presentations to their teams JNCC Meeting
6. Additional Information
6.1 The graphs are detailed under section 7.
6.2 Further details can be obtained from Karen Scott, telephone no 458-2100 or by email [email protected]
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7. Staff Survey Graphs
7.1 This table shows our year on year results compared to the accreditation scales.
7.2 Our 2016 results compared to our 2015 results: Overview
Overall by Factor
5.7 (+6%)
(+6%) 5.3 (+4%) (+6%) (+5%) (+17%) (+4%) 4.9
4.5
4.1 (+6%)
3.7
3.3
2.9 Leadership My Company My Manager Personal Growth My Team Wellbeing Fair DealGiving Something Back
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
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7.3 Our 2016 results compared to our 2015 results: by Factor
Leadership by Question
(+10%) tion do a lot of telling but not much listening
(+13%) nior managers truly live the values of this organisation
(+18%) e leadership skills of the senior management team
(+21%) organisation based on sound moral principles
(+13%) This organisation is run on strong values / principles
(+29%) I am inspired by the person leading this organisation
2.4 2.8 3.2 3.6 4 4.4 4.8 5.2 5.6
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
My Company by Question
(+1%) ribution to the success of this organisation
(+2%) My work is an important part of my life
(+8%) I love working for this organisation
(+8%) I feel proud to work for this organisation
(+9%) I would leave tomorrow if I had another job
3.4 3.8 4.2 4.6 5 5.4 5.8
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
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My Manager by Question
(+4%) manager cares about me as an individual
(+8%) he leadership skills of my manager
(+4%) manager helps me to fulfil my potential
(+3%) s about how satisfied I am in my job
(+7%) otivates me to give my best every day
(+1%) ot of telling but not much listening
3.9 4.1 4.3 4.5 4.7 4.9 5.1 5.3
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
My Manager by Question
(+4%) f I showed signs of being under too much pressure
(+4%) expresses his / her appreciation when I do a good job
(+5%) My manager is an excellent role model for me
(+5%) ager shares important knowledge and information with me
(+2%) I feel that my manager talks openly and honestly with me
(+3%) I feel that I lack support from my manager
4.1 4.3 4.5 4.7 4.9 5.1 5.3
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
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Personal Growth by Question
(+7%) learn and grow within this organisation
(+3%) I am bored with the work I do
(+6%) This job is good for my own personal growth
(+6%) in this job is a great benefit to me personally
(+6%) I gain from this job is valuable for my future
3.3 3.6 3.9 4.2 4.5 4.8 5.1 5.4
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
My Team by Question
(+6%) m go out of their way to help me
(+2%) m don't care much for each other
(+5%) strong sense of family in my team
(+4%) My team is fun to work with
4.7 4.8 4.9 5 5.1 5.2 5.3 5.4 5.5 5.6 5.7
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
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Wellbeing by Question
(+2%) interferes with my responsibilities at home
(+2%) e balance between my work and home life
(+4%) My health is suffering because of my work
(+5%) feel exhausted when I come home from work
(+6%) My work deadlines are unrealistic
(+5%) too much pressure at work to perform well
(+3%) I'm spending too much time working
3.1 3.5 3.9 4.3 4.7 5.1 5.5
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
Fair Deal by Question
(+6%) I am happy with the pay and benefits I receive in this job
(+8%) hat I do relative to others within this organisation
(+6%) le in similar positions in similar organisations
(+6%) receive fair pay for the responsibilities I have in my job
3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 4
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
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Giving Something Back by Question
(+4%) organisation encourages charitable activities
(+7%) ation genuinely cares about the environment
(+8%) s organisation has a strong social conscience
(+1%) put more back into the local community
(+4%) do enough to protect the environment
(+12%) e only things driving this organisation
2.7 3.2 3.7 4.2 4.7 5.2 5.7
Edinburgh Leisure - (Not For Profit BCI Survey 2016) Edinburgh Leisure - (Not For Profit Sectors Accreditation 2015)
[9]
REPORT TITLE: Strategy & Financial Planning Sub-Committee Terms of Reference
DATE: 9 May 2016
Agenda Item No: 6
CO. SECRETARY: Report Ref: ELREP947 Kevin Johnston
CHIEF EXECUTIVE:
June Peebles
1. Purpose:
1.1 To advise the Board of the suggested amendments to the terms of reference for the Strategy & Financial Planning Sub-Committee.
2. Decision Required:
2.1 Yes: to approve the revised terms of reference document
3. Background:
3.1 The terms of reference document was last updated in 2013 and has been subject to review and discussion at recent meetings of the Strategy & Financial Planning sub-committee.
3.2 The result of those reviews has been the document appended below, highlighting proposed changes.
4. Additional Information
4.1 Further details can be obtained from Kevin Johnston, telephone no 458-2135 or by email [email protected]
[1]
Strategy & Finance Committee Terms of Reference
Overall Responsibility:
To advise the Board on all finance and strategy issues and to be responsible to the Board for the review of the Strategic Plan, Business Plan, budget setting, investment proposals and the activity information to support the income of Edinburgh Leisure.
The purpose of the Strategy & Finance Committee is to provide advice to the Board and not to replace or remove the requirement for the Board to monitor financial performance.
Membership:
The Strategy & Finance committee will consist of no fewer more than 6 Board members appointed by the Board. A maximum of three members will be “nominated members” of the Board. Membership should be designated by the Board.
Terms of office: In order to ensure continuity within the committee it is anticipated that members will serve on this committee for the duration of their Board appointment. Where Board members are appointed for second term they may elect to change to another committee.
The chair of the Strategy & Finance committee will be appointed by the Board. If the Chair is absent from the meeting of the committee, the committee members present shall choose one of their number to act as Chair for the meeting.
Any Board member may attend a meeting of the Strategy & Finance committee, including those who are not members of the committee. They will be shown as “in attendance” in the minutes. The agenda for each meeting shall be circulated to the full Board in advance of each committee meeting.
The Chief Executive, the Commercial Director, Director of Operations, Director of Strategic Services members of the Strategic Leadership Team and other such members of staff as the Chair of the Strategy & Finance committee may require, shall normally be in attendance at meetings.
A representative from City of Edinburgh Council shall be invited to attend all meetings.
Secretary:
The Company Secretary or their nominee shall act as the secretary of the committee.
Quorum:
The quorum necessary for the transaction of business shall be 3 members. A duly convened meeting of the committee at which a quorum is present shall be competent to exercise all or any of the authorities vested in the committee.
Frequency, Notice & Minutes of Meetings:
The Strategy & Finance committee will meet at least 3 times per annum.
The Strategy & Finance committee will report back regularly and at least every 4 months to the Board.
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Meetings of the committee shall be called by the secretary of the committee at the request of any of its members.
Notice of each meeting confirming the venue, time and date, together with an agenda of items to be discussed, shall be forwarded to each member of the committee and any other person required to attend normally no later than 5 working days before the date of the meeting. Supporting papers shall be sent to committee members and to other attendees as appropriate.
The secretary shall minute the proceedings and resolutions of all meetings of the committee, including recording the names of those present and in attendance
Minutes of committee meetings shall be circulated promptly to all members of the committee, and once agreed to all members of the Board.
Duties:
• To report to the Trust Board on the overall status of the financial and operational performance, assess potential shortfalls and risk, and recommend Board level actions to address them. Specific areas that the Strategy & Finance Committee covers are:
a) Strategic planning b) Business and Financial planning c) Financial performance, to ensure The Board receives best practice financial management and reporting d) Commercial approach to pricing e) Investment and disinvestment based on scrutiny of supporting business cases f) Tracking progress against and supporting the delivery of efficiency and cost reduction programmes.
• To ensure that the delegation of the Trustees’ financial authority is properly followed by the Chief Executive and Directors directors;
• To receive and approve scrutinise annual budgets and management accounts, and take action over variances as appropriate (note: final approval of annual budgets is reserved for the Board);
• To be assured that the financial resources of Edinburgh Leisure meet its present and future needs.
Review
Review the terms of reference annually
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