PRSRT STD PO Box 80 U.S. POSTAGE Jamestown, KY 42629-0080 PAID SOMERSET, KY PERMIT NO. 299

NATIONAL PROGRAMMING COSTS INCREASE FOR 2021, DUO BROADBAND EXPLORING OPTIONS FOR OUR CUSTOMERS

Dear Valued TV Subscriber:

Unfortunately, even during the current COVID-19 crisis, national television programmers (such as ESPN, TNT, USA, Discovery Channel, Comedy Central and others) along with FOX, NBC, CBS, and ABC TV affiliate stations have once again announced rate increases for 2021 to satellite operators and cable providers like DUO Broadband.

Please refer to the inside pages for rates effective February 1, 2021. OUR RATE INCREASES REFLECTS ONLY THE COST INCREASES FROM PROGRAMMERS, BROADCASTERS and OPERATIONS IN ORDER TO PROVIDE SERVICES.

We understand your frustration with these annual cost increases, especially during these trying times. We are frustrated as well. That is why we are exploring expanded options that offer you more choice and more affordable plans.

In the meantime, DUO Broadband will continue to provide local weather, regional news broadcasts and fan favorite sports programs like the UK Wildcats, U of L Cardinals, and WKU Hilltoppers.

We appreciate your business in 2020, and will continue to offer the high-quality programming you demand along with reliable local service that you expect from us to back it up. As always, we are available by phone or in person at the local customer center to discuss how DUO Broadband can best serve you in 2021.

Sincerely, DUO Broadband (270) 378-4141

2021 Adair HFC, IPTV PRIVACY NOTICE The Federal Cable Communications purpose of offering and rendering cable information that we collect and maintain Policy Act of 1984 contains certain television service and other services to you. pertaining to you. provisions regarding the collection and disbursement of personally identifiable Cable system employees have access Federal law prohibits collecting any information by operators. to such information, when necessary, in personally identifiable information other connection with our business or when than information necessary to carry on In accordance with those provisions, otherwise desirable. Access may be on a our business or to detect theft of service, DUO Broadband collects and maintains day-to-day basis. unless you consent. personally identifiable information concerning customers. As a customer you may review any DUO Broadband does not disclose personal information held by DUO personally identifiable information without That information includes, among other Broadband which pertains to you. your consent, unless we are required to things, your name, address, telephone Preparation time for this information varies do so by court order. number and billing records, service because it is necessary to avoid disclosure maintenance and repair records, of information regarding other customers. Any person aggrieved by an act of premium service subscription information, Please contact us by letter or by telephone a cable operator in violation of these marketing information, and customer to arrange for a review. federal limitations on the collection complaints. and disclosure of personally identifiable The review will be at DUO Broadband information may bring a civil action in a Personally identifiable information is business office in Jamestown. You may United States District Court to enforce the generally used for the normal business request correction of any errors in personal limitations.

CUSTOMER SERVICE

PRODUCTS AND SERVICES OFFERED INSTRUCTIONS ON HOW TO USE VIDEO/CABLE SERVICE DUO Broadband offers a variety of video programming tiers and ser- Customers may visit us at DUOBroadband.com or call us vices, including a Basic/Lifeline service tier that includes many of the at the telephone number on your bill for more information local television broadcast stations in your area and an Expanded Basic regarding how to use your cable service. service tier that includes many additional cable programming services. BILLING COMPLAINT PROCEDURES Many of the local broadcast stations included in the Basic/Lifeline Customers can direct cable billing or service complaints service tier are also available in a digital format. Where available, there to DUO Broadband at the telephone number listed on are many additional programming services that you may your bill. If you believe DUO Broadband has not properly purchase with DUO Broadband Digital Cable, which includes access to resolved your issue, you may contact your local franchise the interactive programming guide, digital music channels and pay-per- authority. Refer to your monthly cable bill or call the local view channels. Tiers of service offered by DUO Broadband are generally customer service number listed on your bill for the address independent of each other, unless noted in special offers; however, as a of your franchise authority contact designated to receive prerequisite for subscribing to the various tiers offered including Premium consumer complaints. or Pay-per-view events, customers are required by law to subscribe to Basic/Lifeline service. DUO Broadband may also offer customers the option to rent equipment, such as set-top boxes, ™, and remotes that may be needed to access certain programming services. Visit us at DUOBroadband.com or call us at the number on your bill for more information about products and services in your area.

SIGNAL QUALITY FRANCHISE INFORMATION

SIGNAL QUALITY & COMPLAINT PROCEDURES Residents of Adair County Residents of Columbia If you experience problems with the quality of television signals you Franchising Authority AC KY1131 Franchising Authority KY0119 receive, you should call us at the telephone number listed on your bill. A Adair County Fiscal Court City of Columbia DuoCare Expert can often resolve your problem over the telephone. If 424 Public Square Suite 1 116 Campbellsville Street Columbia, 42728 Columbia, Kentucky 42728 this cannot be done, we will set up an appointment for a skilled tech- Telephone Number: 270-384-4703 Telephone Number 270-384-6183 nician to come to your home. If, in your opinion, the service technician fails to correct the reception problem, you should call us again and FCC-Cable Service Bureau we will review the actions taken. Should we continue to be unable to 145 12th St. SW resolve the problem to your satisfaction, we will explain the reasons we Washington DC 20554 Telephone Number: 202-418- cannot solve the problem. You may also refer to your monthly cable 7200 bill or call the local customer service number listed on your bill for the address of your franchise authority contact designated to receive con- sumer complaints. EQUIPMENT COMPATIBILITY

Most modern television sets, DVRs and set-top converter, navigation device or CABLE CARDS VCRs are cable compatible (or “cable digital cable ready TV/display device you Certain new TVs/display devices ready”) and can receive the analog purchase from a retail outlet is capable (sometimes referred to as DCR or UDCP television signals carried on the cable of working with separate security cards devices) are sold with a port for a Cable system if those signals have not been (CableCARDS™) that we must provide in Card, which can substitute for a set-top encrypted to secure the signals. Many order for your equipment to access such channel converter. The current genera- of these newer devices are also “digital programming services. Upon request, tion of these TVs/display devices cannot cable ready” and may be connected we will provide you with the technical interact with the cards to allow you to use directly to the cable system to receive parameters that are needed for any such any interactive or two-way services that digital signals present on the system that device to operate with our security cards we offer, such as pay-per-view and the have not been encrypted. Except with and cable system. In addition, you should interactive programming guide. Devices new television sets and other display know that receivers with descrambling capable of supporting two-way services devices equipped to use the Cable Card units are illegal to sell or use unless autho- (called Tru2way TVs/devices) will be avail- technology described below (sometimes rized by DUO Broadband. able in the future, and DUO Broadband referred to as DCR or UDCP devices), dig- If you receive service through a set-top is committed to supporting that tech- ital or high-definition television (“HDTV”) channel converter, you may not be able nology when it becomes available. For signals carried on DUO Broadband sys- to use special features and functions more information, you may contact us by tems will not be viewable without a set- of your TV, DVR and VCR. These may calling Customer Care. top channel converter compatible with include features that allow you to view a and authorized by the DUO Broadband program on one channel while simulta- REMOTE CONTROLS system providing service to you. neously recording a program on another DUO Broadband includes a remote CABLE CONVERTERS channel; record two or more consecu- control unit with set-top channel convert- tive programs that appear on different ers. Some television, VCR or DVD remote If you have a cable ready or digital channels; and, use advanced picture controls are also capable of controlling cable ready TV/display device you may generation and display features such as the basic features of your set-top box. not need a converter; however, some “Picture-in-Picture”, channel review and “Universal” remote control units that are models of TVs, DVRs and VCRs – espe- other functions that necessitate channel compatible with the basic features of cially older TV sets that are not “cable selection by the consumer device. You set-top boxes may be also be obtained ready” - may not receive all of the chan- may be able to resolve these issues (and from many other sources, such as con- nels offered when connected directly to other compatibility issues associated with sumer appliance, electronics outlets or the cable system. If your TV, DVR or VCR the reception of non-encrypted pro- over the Internet. These universal remote is not able to receive all of the channels gramming services) through an addition- controls may not be compatible with desired, you can obtain a set-top chan- al converter or other equipment that is certain set top features or services avail- nel converter from DUO Broadband at a available for lease from DUO Broadband able from DUO Broadband in certain monthly charge, or if available, at a retail upon request, or from another electronics markets. If you have specific questions store. If you plan to purchase cable ser- retail vendor. Please call us for technical concerning where to find remote controls vices that we scramble or encrypt, such assistance with questions about the type or their compatibility, we encourage you as premium, pay-per-view or some digital of special equipment needed to resolve to contact Customer Care at the number services, you should make sure that any individual compatibility problems. listed on your monthly bill.

RATES

VIDEO SERVICE PREMIUM PACKAGES INSTALLATION AND OTHER CHARGES Standard Package $89.95: 193 channels $22.95 HBO Unlimited $45.00 Premise Visit Charge (See complete list of channels on back page.) $19.95 Cinemax Package $65.00 New Installation or Move Includes 68 Free HD channels $19.95 Showtime Unlimited $45.00 Cable Re-connection Includes 46 digital music channels $19.95 STARZ Super Pack $15.00 Additional Cable Outlet Install Digital Add-On $17.95: Requires Digital Gateway - 64 channels $15.00 Downgrade in Service Charge (See complete list of channels on back page.) $32.95 HBO & Cinemax Includes 16 Free additional HD channels. $29.95 Cinemax & Showtime DIGITAL RECEIVERS HDTV Premium $3.95 $32.95 HBO & Showtime $ 3.95 Standard Digital Box Standard Digital Box All customers receive one FREE standard cable $42.95 HBO & Cinemax & Showtime $ 3.95 HDTV Box box plus an additional FREE when taking the $52.95 All 4 Super Pack $ 9.95 HDTV & DVR Box Digital Add-On. Each additional box is $3.95. $ 4.95 Whole-Home DVR Lifeline Video Service $27.95: 34 channels (See complete list of channels on back page.) Local affiliate surcharge $24.98 HIGH SPEED INTERNET Available in 25/5, 300/30 and Gigabit speeds starting at $49.95/month.

DUOBroadband.com Adair HFC, IPTV STANDARD PACKAGE DIGITAL ADD-ON 64 CHANNELS 193 CHANNELS (LIFELINE + 159 CHANNELS) 180 The Outdoor Channel 310 BBC America 182 Disney Jr. 311 FYI 147 VH-1 450 TruTV HD 183 Do-It-Yourself 312 VICE LIFELINE 148 MTV 451 Comedy Central HD 184 Nat Geo Wild 313 The Science Channel 149 TV Land 452 TVLand HD 185 TV Games 315 Discovery Fit & Health PACKAGE 150 Family Friendly Entertainment 453 BET HD 187 CSPAN 2 316 Women’s Entertainment 34 CHANNELS 151 BET 454 CNN HD 188 Hallmark Channel 317 IFC 152 The History Channel 455 HLN HD 189 Lifetime Real Women 318 American Heroes Channel (DIGITAL BOX REQUIRED FOR 153 Cartoon Network 456 FOX Business News HD IPTV SERVICES.) 190 Turner Movie Classics 319 FUSE 154 Oxygen 457 NewsNation HD 191 FOX Sports2 320 MTV2 102 DUO2, Local & Live 155 OWN 460 OWN 193 ESPN News 321 BET Jams 103 WKYT (CBS) Lexington 157 truTV 461 OXYGEN HD 194 ESPNU 322 Tr3s 105 KET 158 Boomerang 463 RFD HD 195 HRTV 323 NICK Mix 108 WBKI (CW) Louisville 159 FOOD Network 471 FXX HD 196 Hallmark Movies & Mysteries 324 CMT Music 109 WAVE (NBC) Louisville 160 HGTV 472 Tennis Channel HD 198 NFL Network 325 MTV Classic 110 WDRB (FOX) Louisville 161 ION 474 ACC Network HD 300 Nickjr 326 BET Soul 111 WHAS (ABC) Louisville 162 Comedy Central 476 SEC HD 301 Teen Nick 327 FX Movies 112 WLKY (CBS) Louisville 163 FX 477 SECN2 HD 302 Nick Too 328 LOGO 113 WBKO (ABC) Bowling Green 164 The Travel Channel 478 National Geographic HD 303 Discovery Family Channel 329 GAC Family 116 HSN 165 Channel 479 ID HD 304 Disney XD 346 Fusion 117 QVC 166 CNBC 490 AXS TV 305 Nicktoons Network 347 Sundance TV 118 Trinity Broadcast Network 167 RFD - TV 492 Motor Trend HD 306 Destination America 348 BBC World News 119 C-Span 168 E! Entertainment TV 499 Weather Channel HD 307 Discovery Espanol 366 The Cowboy Channel 169 AMC 120 Local Weather DIGITAL MUSIC 309 Game Show Network 389 NFL RedZone* 350 WAVE - CircleTV 170 National Geographic CHANNELS 351 WLKY - MeTV 171 FXX 501 Hit List ADDITIONAL HD CHANNELS 354 Russell Local & Live 172 Tennis Channel 502 MAX 411 ESPNU HD 462 FYI HD 355 WDRB - Antenna TV 175 ACC Network 503 Dance & EDM 412 ESPN News HD 466 The Cowboy Channel HD 358 YMYO - MyNetwork 176 SEC Network 504 MC Indie 431 Outdoor Channel HD 475 FOX Sports2 HD 361 WKYU PBS 177 SECN2 505 Hip-Hop and R&B 440 NFL Network HD 480 Science Channel HD 362 KET KY 181 NBC Sports Network 506 Rap 441 NFL RedZone HD* 481 Destination America HD 364 WAVE - GRIT TV 186 FOX Sports 1 507 Hip-Hop Classics 446 Fusion HD 482 Hallmark Mov HD 192 MSNBC 508 Throwback Jamz 458 Turner Classic Movies HD 483 Sundance TV HD LIFELINE HD 199 FOX Business News 395 WBKI (CW) Louisville HD 509 R&B Classic 459 DIY HD 488 Hallmark Channel HD 314 ID 510 R&B Soul 399 WBKO (ABC) Bowling Green HD 400 WKYT (CBS) Lexington HD FREE HD CHANNELS 511 Gospel 403 WDRB (FOX) Louisville HD 405 TNT - HD 512 Reggae PREMIUM OPTIONS 409 ESPN2 HDTV 513 Rock 404 WHAS (ABC) Louisville HD HBO UNLIMITED SHOWTIME UNLIMITED 406 WLKY (CBS) Louisville HD 410 ESPN HDTV 514 Metal 200 HBO 220 Showtime 407 WAVE (NBC) Louisville HD 413 GOLF HD 515 Alternative 201 HBO Family 221 Showtime Too 408 DUO2 HD 414 NBC Sports Network HD 516 Adult Alternative 202 HBO Plus 222 Showtime Showcase 464 C-Span HD 415 A&E HD 517 Rock Hits 203 HBO Signature 223 Showtime Beyond 465 KET HD 416 FOOD HD 518 Classic Rock 204 HBO Comedy 224 Showtime Extreme 467 KET2 HD 417 TRAVEL HD 519 Soft Rock 205 HBO Zone 225 Showtime HDTV 500 Local Weather Channel HD 418 HGTV HD 520 Love Songs 419 HISTORY HD 521 Pop Hits 206 HBO HDTV 230 The Movie Channel 420 DISCOVERY HD 522 Party Favorites 207 HBO Latino 231 The Movie Channel Xtra 115 NewsNation 421 ANIMAL PLANET HD 523 Teen MC STARZ PACKAGE 232 The Movie Channel HD 123 ESPN 524 Kidz Only 235 Flix 422 LEARNING CHANNEL HD 240 STARZ 124 ESPN 2 525 Toddler Tunes 423 USA HD 241 STARZ ENCORE Black CINEMAX PACKAGE 126 A&E 526 Y2K 424 Bally Sports Ohio HD 242 STARZ Kids & Family 210 Cinemax 127 USA 527 90’s 425 FOX NEWS HD 243 STARZ Cinema 211 MoreMax 128 Lifetime 528 80’s 426 CNBC HD 244 STARZ ENCORE 212 ActionMax 129 Lifetime Movie Network 529 70’s 427 DISNEY HD 245 STARZ ENCORE Westerns 213 ThrillerMax 130 TNT 530 Solid Gold Oldies 428 Freeform HD 246 STARZ ENCORE Action 214 Cinemax HDTV 131 Paramount Network 531 Pop Country 429 SyFy HD 247 STARZ ENCORE True Stories 132 Freeform 532 Today’s Country 430 Bravo HD 248 STARZ HD 133 Disney Channel 432 AMC - HD 533 Country Hits 134 CMT 433 FX HD 534 Classic Country HDTV PAY PREMIUM TIER ** 135 CNN 434 Lifetime HD 535 Contemporary Christian 491 HD-NET Movies Using the VOD button on your 136 CNN Headline News 435 Lifetime Movie HD 536 Pop Latino 137 Bally Sports Ohio PPV PROGRAMMING remote allows you to choose 436 E Entertainment TV HD 537 Musica Urbana from movies, local government, 138 SyFy 437 Paramount Network HD 538 Mexicana 801-803 InDemand PPV 139 The Discovery Channel sporting, community events, 438 TBS HD 539 Tropicales 900-903 Adult plus 100’s of FREE rentals. 140 TBS 439 Fox Sports 1 HD 540 Romances 141 Bravo 442 CMT HD 541 Sounds of the Seasons *NFL RedZone available by annual subscription of $49.95. 142 The Learning Channel 443 VHI HD 542 Stage & Screen **Only available in areas that have our IP video services. 143 Nickelodeon 444 MTV HD 543 Soundscapes 144 Golf Channel 445 MSNBC HD 544 Smooth Jazz 145 The Weather Channel 447 Cartoon Network HD 545 Jazz 146 Animal Planet 448 Nickelodeon HD 546 Blues 270-378-4141 DUOBroadband.com 221 Dohoney Trace Columbia, Kentucky 42728