Index

Addison, Ill., Pampered Chef Anti-Semitism, 5, 26 headquarters, 79 Ash, Mary Kay, 220 Advertiser and Publisher Group, Ashley Furniture, Arcadia, Wisc., 8 Yahoo! 200 Association to Advance Collegiate Advertising/publicity Schools of Business, 242 Borsheims, 56, 59 Astro Theater, Omaha, Neb., 24 Helzberg Diamonds, 156, 157 ASX200 (Australia), female board from lawsuits, 9 membership, 245–247 online, Guyman’s role in developing, Audit Committee, Berkshire 181–182 Hathaway board of directors, Yahoo! 200–201, 204 169–171, 193, 195 AGS (American Gem Society), Aurafin LLC, 44 162–163 Avon, 138 Albright, Madeline, 237 Allen, Paul, 183,COPYRIGHTED 188 Baker Scholars,MATERIAL Harvard Business Allen & Company, 230 School, 208 All the President’s Men (movie), 224 Ballmer, Steve, 188, 204 American Express, 229 Bamboo products, 137 American Gem Society (AGS), Barrett, Craig R., 206 162–163 Barton, Rich, 180 Amick, Rebecca, 236 Bartz, Carol, 205 Amway, 82, 138 Bass, Kim, 89 Antique/estate jewelry, 61 Batt, Robert (Bob), 3, 12, 14–15

279

bindex 19 March 2012; 9:38:20 280 INDEX

Beasley, H. Marvin, 161 Gates on, 55, 112, 162, 167, 203 Belarus, geography, 4 Governance, Compensation, and Bel-Oro International, 44 Nominating Committee, 193, 194 Ben Bridge Jewelers, 44, 162–163 Guyman’s naming to, 167 Berkshire Hathaway responsibilities, 169 acquisition/investment strategy, Berry, Leonard, 162 66–67, 113 Beryls, 147 annual shareholders’ meeting, Better Business Bureau’s Torch 1993, 14 Award, 85 annual shareholders’ meeting, Bloomington, IN, Gottschalk family in, 2008, 203 123–124 annual shareholders’ meeting, Blumkin, Frances, 6–7, 10 2009, 162 Blumkin, Irvin, 20–21 annual shareholders’ meeting, Blumkin, Isadore (Itzik Rosevich) 2011, 115, 122–123 business ventures, 6, 8 company revenue estimates, 127 death, 8, 10 direct-selling companies, 82 in Fort Dodge, Iowa, 5 female executives, 43, 235–236 generosity, 23 impact of the recession on retailing immigration to the U.S., 5 revenues, 58–59 marriage to Rose, 4 largest stock holdings, 2011, 229 Blumkin, Louie partnering among companies owned birth, 6 by, 44, 162 family conflicts, 20 purchase of Borsheims, 40–41 grooming for furniture business, 10 purchase of Business Wire, 112–114 management style, 12 purchase of Helzberg Diamonds, military service, 7–8 159–160 Blumkin, Ronald, 20–21 purchase of Nebraska Furniture Blumkin, Rose Gorelick (Mrs. B). Company, 17, 19 See also Nebraska Furniture Mart purchase of the Omaha World arithmetic skills, 16 Herald, 231 awards and honors, 24–25 purchase of The Pampered Chef, 66 black-and-white world view, 22 purchases of other jewelry Buffett on, 1, 14, 20, 21 companies, 44 business and merchandising skills, share-holder-designation charitable 7–11, 14, 17 donation program, 83–84 challenges learning English language, 6 stock in The Washington Post childhood and family background, Company, 213, 215, 227 3–5 stock value, 18, 194 citizenship, 12–13 Berkshire Hathaway Board of Directors competitors, 9–10 Audit Committee, 169–171, 193, 195 departure from Nebraska Furniture composition changes, 2003, 168 Mart, 20–21 Decker’s naming to, 207 early business education, 4, 6–7

bindex 19 March 2012; 9:38:20 Index 281

employees, 2, 14–17, 20, 22–23 American Gem Society membership, enjoyment of customers, 2, 13 162–163 final years, 26 at Berkshire Hathaway shareholders’ founding of the Nebraska Furniture meeting, 46–48 Mart, 7 Borsheims Price, 30–31 100th birthday celebration, 26 Buffett’s purchase of, 40 influence, 3, 26 Cohen family and, 53 lawsuits against, 11 customer service/confidentiality, love and appreciation for America, 31, 53–56 5, 25–26 decor, 27 management style, 2 employees, 36, 53–54 marriage, 4 executive team, 53, 57–58 Mrs. B’s Warehouse, 21 as family-friendly company, 52–53 philanthropy/charitable activities, female managers, 30, 52–53 11–12, 23–25 founding, early history, 36–38 pricing approach, 7, 9 impact of recession on, 58–59 reconciliation with family, 22–23 Internet sales and marketing, sale to Berkshire Hathaway, 17–19 55–56 scooter, 2, 13–14 inventory, 30, 56, 61 temperament and work ethic, 1, 4, 7, Jacques hiring as CEO of, 28, 43 12–14, 20 layoffs, 59 view of money/investments, 23, 26 out-of-state sales, 32 views on women entrepreneurs, 10 physical location, 40, 48–49 views on women workers, 10 pricing approach, 30 on working with Buffett, 19, 22 relationship with Helzberg Blumkin, Sylvia, 6 Diamonds, 45–46 Blumkin Foundation, 23 relationship with See’s Candy, 46 Board of directors/advisory boards. robberies at, 39–40 See also specific companies Sunday closing, 53 compensation for participation, 164, Boyajian, William E. (Bill), 35 169, 206–207 Boycotts, 84–85 gender disparity in, 245–249 Bracco, Dan, 46–47 groupthink, 245–246 Bradlee, Benjamin, 218, 232 importance of independence and Brandeis and Rogers, Omaha, diversity, 249–250 Neb., 9 Boeing, 172, 173 Breast cancer awareness support, Borsheim, John Louis, 38 140–142 Borsheim, Louis A., 37 Bresingham, Jim, 122 Borsheim, Louis C., 38 Bridge jewelry, 148 Borsheims Fine Jewelry and Gifts, “Bridging Board Gaps” report, 249 Omaha, Neb., 23. See also Broder, David, 232 Jacques, Susan Brooks, Dorothy, 104 advertising by, 56 Brown, Bob, 15, 21–22

bindex 19 March 2012; 9:38:20 282 INDEX

Brown, Teresa. See also The Pampered role at Nebraska Furniture Mart, Chef 10, 19 business skills, 134 role at The Washington Post on Gottschalk, 128 Company, 227–228 on Internet sales, 138 salary, 194 leadership/teaching skills, sales skills, 47 135–136, 139 on Tamraz, 113 mentoring of, 139 Business education, gender disparity, as Pampered Chef consultant, 132–134 240–242 Buffett, Astrid Menks, 55 Business owners, women among, 244 Buffett, Warren. See also Berkshire Business Wire. See also Tamraz, Cathy Hathaway and specific companies Baron appointment of Jacques as CEO of business model/pricing approach, Borsheims, 28, 42–43 107–108 on Blumkin, 1, 10, 22, 26 Dantuono’s role at, 105–106 business philosophy, 17–18, employee benefits and retention, 231–232 115–116 on challenges of the newspaper executive team, 106, 114, 119 business, 231 headquarters, 100, 115–116 childhood in Washington, 226 EXtensible Business Reporting on Decker, 193–194, 209 Language, 110 ethical standards, 61–62 50th anniversary celebration, 99, on Friedman, 40–41 116–117 on Gottschalk, 127 founding and early history, 99–101 Guyman’s trips with, 167, 169 impact of 9/11 attack on, 118 investment philosophy, 119 international expansion, 107 jewelry purchases, 55 mobile alert service, 110–111 on Jacques, 43 news releases, 108–109 on K. Graham, 220, 225 products, 97 as mentor, 43–44, 228 revenues, 99 net worth, 194 sale to Berkshire Hathaway, 112–114 philanthropy/charitable activities, Tamraz’s rise at, 102 49–50 use of social media, 109 portrait of, by Zovko, 97–98 as woman-friendly employment recruitment of Raff, 161–162 environment, 100–101 relationship with Blumkin, 1, 17, Buying, shopping vs., 130–131 19–20, 22 relationship with Christopher, 80 Cable One, 214, 228 relationship with K. Graham, 213, Campbell, Colin, 131 227–229 Campbell Soup Company, 187 relationship with Tamraz, 113 Carpet Warehouse, 2 role at Borsheims, 43–44, 53 Cartier boutique, at Borsheims, 56 role at Business Wire, 99, 119 Castagna, Vanessa, 153

bindex 19 March 2012; 9:38:20 Index 283

Catalyst, 238 honors and awards, 86–87 CD-ROM/multimedia, development management approach, 93 and marketing of at Microsoft, marriage to Jay, 68 178–179 mentoring activities, 94–95 CEOs, female. See also Executives, on mother’sinfluence, 68 female philanthropy, 86–88 in 1963, rarity of, 219–220 pricing approach, 71 increasing number of, 238 on responding to technological in the nonprofit sector, 243 change, 137 in U.S. and other countries, statistics, selling approach, 73–74 238–240 special challenges, 88–89 CEO’s Against Cancer (American succession planning, 79–80 Cancer Society), 142–143 on working with Buffett, 80–81 CEO salaries, monitoring, 194 Christopher, Jay, 68, 74–75, 86 CFOs (Chief Financial Officers), Christopher Family Foundation, 87–88 198–200, 202 Claire’s jewelry stores, 146 Chairman’s Circle, The Pampered Clinton, Hillary, 54–55 Chef, 139 Coca-Cola, 229 Charitable donations. See Philanthropy Cohn, Marvin, 36 Chartered Financial Analyst, 197 Cohn, Susie Friedman, 53 Chefsuccess.com website, 139 Cole, Ida, 183–184 Chicago, Ill., The Pampered Chef College presidents and deans, gender headquarters, 65 disparities, 243 China, Mary Kay Cosmetics in, 138 Come to the Basement ( J. Christopher), Christopher, Doris Kelley. See also The 75 Pampered Chef Comment, Jeffrey, 158, 160–161. advice to young professionals, 94–95 See also Helzberg Diamonds awards and honors, 82–83 Compensation on being a leader, 86 for board participation, 164, 169, at Berkshire Hathaway shareholders’ 206–207 meeting, 122–123 business school graduates, 239–240 Buffett on, 66 female executives, 240 childhood, 67–68 Pampered Chef consultants, 78, 89, as classic entrepreneur, 72–73 139–140 direct selling industry Conch pearls, 60 involvement, 82 Concordia University, River Forest, early work experience, 68–69 Ill., 86 education and training, 68 Connors, John, 188 family life, 69 Consultants, The Pampered Chef first meeting with Buffett, 80 advancement model, 135 founding of The Pampered Chef, earning power, 77–78, 89, 139–140 65–66, 71–72 educational function, 132 on Gottschalk, 121 flexibility, 135

bindex 19 March 2012; 9:38:20 284 INDEX

Consultants, The Pampered Chef Davidow’s Law, 179–180 (continued) Davis, Charles, 225 numbers of, 78 DBA (doctorate in business recruiting, 72, 89, 135 administration) programs, women responsibilities, 86 in, 240–241 web sites, 138 Decker, Susan Conway, Richard S., 188 awards and honors, 195–196, Cooper, Sheila O’Connell 207–208 as COO and president of The background and training, 195 Pampered Chef, 66 on Berkshire Hathaway board of first meeting with Buffett, 80 directors, 193–194 and sale to Berkshire Hathaway, 93 board memberships, advisory Corporate Responsibility Magazine’s positions, 206–207, 210 2011 Top 100 Best Corporate Chartered Financial Analyst Citizens list, 187–188 designation, 197 Cossacks, 5 early work experience, 195–196 Costco Wholesale Corporation, 206 as EiR at Harvard Business School, Costello, Clair, 244 207–208 Costello, Trish, 244–245 on entrepreneurship, 208 Costume (fashion) jewelry, 148 family life, 209 Credit Suisse, 197 Financial Accounting Standards Creighton University, Omaha, Neb., Advisory Council, 197 24, 25, 37, 54 on the “glass ceiling,” 202 Crompton patent lawsuit, 178–179 leadership lessons, 210 Curry, W.S., 123 on life after Yahoo! 209 Curry Buick Cadillac, Bloomington, MBA, 195 IN, 123–124 philanthropy, 209–210 Customer relations promotions of, at Yahoo! at Berkshire Hathaway, 169 198–205 at Borsheims, 31, 53–55, 57 resignation from Yahoo! 205–206 at Helzberg Diamonds, 163 Demonstrations, cooking, 70, 132 at Microsoft, 177–178, 180 the Depression, 6–7 at the Nebraska Furniture Mart, 2, Detrick, Lynn, 153 8–9, 13, 17, 20, 23 de Vaulx, Charles, 230–231 at The Pampered Chef, 66, 78, 85, DeVos, Rich, 138 90–92, 128, 132 Diamond Council of America, 156 at Yahoo! 200 Diamond, Jack, 22–23 DiNicola, Robert Dachau, Germany, 8 on board of Zales, 150 Dallas, Tex., Nebraska Furniture as CEO of Zales, 148–150, 153 Mart store, 3 as mentor to Raff, 148, 151 Dantuono, Phyllis, 105–106, 114 Direct Selling Association (DSA), Davidow, Bill, 179 82–83, 128

bindex 19 March 2012; 9:38:20 Index 285

Direct selling industry. See also The Business Wire, 115–116 Pampered Chef direct selling industry, 127–128 approaches to selling, 70, 82 Helzberg Diamonds, 147 growth, 136–137 incentives for, the Char-Latte Award, hiring by, 127–128 186 home party sales, 128 Microsoft, 182–186 recruitment, 136 Nebraska Furniture Mart, 2, 14–15, starter kit costs, 140 20, 22–23 women in, 136–137 The Pampered Chef, Disclosure, corporate, 111–112, 171 acknowledgement bonus, 81 Doctorate in business administration The Washington Post Company, (DBA), women seeking, 240–241 221 Donaldson, Lufkin & Jenrette (DLJ), Entrepreneur-in-Residence (EiR) Decker’s employment with, program, Harvard Business 196–197 School, 207–208 dot-com bubble Entrepreneurship Decker’s response to, 199 defined, 208 impact on Business Wire, 116 and unemployment, 127–128 impact on Microsoft, 188 women-owned businesses, 244 Dowd, Maureen, 54 Ephron, Nora, 221 Downie, Len, 232 Epstein, Noel, 225 DreamWorks studio, partnering with Equal Pay Act of 1963, 220 Microsoft, 181 Europe, women on boards of Drexel University, Philadelphia, 147 directors, 246–247 Dunn, Gene, 42, 50, 54 Ewing Marion Kauffman Foundation, Dunn, Luke, 52 244 Executive committee/executive team eBay, Yahoo! partnership with, 201 Borsheims, 53, 57–58 Eckert, Bob, 126 Business Wire, 105–106, 114, 119 e-commerce. See Internet sales, Online Helzberg Diamonds, 162 marketing The Pampered Chef, 122 Edmiston, Mark, 221–222 Yahoo! 202 Effen, Neil, 82 Executive Partnership Program, Electronic Mega Mart, Omaha, Neb., 3 Creighton University, Omaha, 54 Eleven Tips for Start-Up Entrepreneurs Executives, female. See also CEOs, (D. Christopher), 89 female Elizabeth Glaser Pediatric AIDS among top companies, 235 Foundation, 161 and benefits of gender diversity, 236 Elson, Charles (“Bridging Board at Berkshire Hathaway, 43, Gaps”), 249 235–236 Emeralds, 147 CFOs, limited number of, 202 Employees compensation, 240 Borsheims, 36, 53–54 controllers, 202

bindex 19 March 2012; 9:38:20 286 INDEX

Executives, female. See also CEOs, Female executives. See CEOs, female; female (continued) Executives, female and the glass ceiling, 101, 202, 221 The Feminine Mystique (Friedan), 220 global, by industry, 240 Filo, David, 199 mentoring needs, 52–53, 237 Financial Accounting Foundation, 197 at Microsoft, 183–185 Financial Accounting Standards in 1963, rarity of, 219–220 Advisory Council (FASAC), 197 in the non-profit sector, 243 Financial Accounting Standards Board numbers of, 238–239, 250–251 (FASB), 197 role models, 162 Fine jewelry, 148 special challenges/stereotypes faced Fiorina, Carleton S., 152 by, 152, 237–238 Flynn, Lisa, 128 and women-owned businesses, 244 Forbes magazine, “The 100 Most Expedia, 180–181 Powerful Women” list, 125, 196 EXtensible Business Reporting Fort Dodge, Iowa, Blumkin family in, Language (XBRL), 110 5–6, 24 Fortune 100 companies, top Facebook executives, 235 Borsheims page on, 55–56 Fortune 500 companies Business Wire page on, 109 female board members, 105, 239, The Pampered Chef page on, 138 247–248 Failures/mistakes, allowing, 102, 157, female CEOs, 202, 213, 219, 176, 210 238–239 Family Resiliency Program, University Fortune magazine of Illinois, 87–88, 142–143 Most Powerful Women Summit, FASAC (Financial Accounting 2011, 167, 209 Standards Advisory Council), 197 National Business Hall of FASB (Financial Accounting Standards Fame, 214 Board), 197 10 Greatest CEOs of All Times list, Fashion industry, and jewelry trends, 214 60–61 Top 100 Best Companies to Work Fay, Adrienne, 53 For, 203 on Borsheims’s customer base, 49 Fox, Margie, 210 first day at Borsheims, 46 Friedan, Betty (The Feminist on jewelry trends, 60 Mystique), 220 marketing during Berkshire Friedman, Alan, 35, 41–42 shareholders’ meeting, 47–48 Friedman, Ike, 35–36, 38–41 role as Director of Marketing, 45 Friedman, Louis, 38–39 security concerns, 39–41 Friedman, Rebecca Gorelick on Yale, 41 (Mrs. L. Friedman), 38–39 Fears, Linda, 140 FTSE-100 companies, female board Feeding America (America’s Second members, 245–247 Harvest), 141–142 Furniture business, 7

bindex 19 March 2012; 9:38:20 Index 287

Gassman, Kenneth, 154 Gottschalk, Andy, 144 Gates, Bill Gottschalk, Marla. See also The at Berkshire Hathaway shareholders’ Pampered Chef annual meeting, 2008, 203 background and training, 123 early hiring approach, 183 on balancing home and career, 144 family history of philanthropy, at Berkshire annual shareholders’ 187–188 meeting, 2011, 122–123 friendship with Buffett, 167 board membership, 143–144 on the importance of the charitable work, 140, 142–143 Internet, 181 CPA license, 124 personal wealth, 188 early work experience, 124 ring purchase, 55 on father’s work ethic, 123 at the Space Needle, 173 honors and awards, 124 treatment of employees, 182 on importance of consultants, Gates, Mary, 188 132–133 Gates, Melinda French, 55, 167 Indiana University experience, 124 Gaza, Guymans’ visit to with Save the at Kraft Foods, 124–126 Children, 190–191 MBA, 125 Geffen, David, 181 mentoring activities, 139 GEICO, 169 naming as CEO of The Pampered Gemological Institute of America Chef, 121, 137 (GIA), 34–36, 54 role and responsibilities, 122, 128 Gemstones, 35 Governance, Compensation, and “Gender Gap Index” (World Nominating Committee, Economic Forum), 238–239 Berkshire Hathaway Board of General merchandising manager Directors, 193–194 (GMM) position, 148 Graham, Donald GIA (Gemological Institute of on Buffett’s contributions to The America), 34–35, 54 Post Company, 228 Glass ceiling, 101, 202, 221 as CEO of The Washington Post Global 100 Direct Selling Company, 218 Companies, 129 on mother’s autobiography, 219 Golden Jubilee diamond, 47 on the Pentagon Papers, 223 Gomel, Russia, Blumkin family in, 4 recommendation of Decker for Google Berkshire Hathaway board, 193 Web-based earnings reports, 111 succession planning, 232 Yahoo!’sefforts to partner with, 204 work history, 218 Goracke, Karen, 53 Graham, Katharine (“Kay”). See also Gorelick, Chasia Kimmelman, 3–4, 6, 8 The Washington Post Company Gorelick, Simon, 38 abuse experienced by, 216–217 Gorelick, Solomon, 3–4, 6 assumption of leadership at the Gottesman, David, 169, 193–194 Washington Post, 217 Gottlieb, Robert, 230 awards and honors, 215, 221, 224

bindex 19 March 2012; 9:38:20 288 INDEX

Graham, Katharine (“Kay”). See also Greenthal, Jill, 196 The Washington Post Company Group 1 Automotive, 163 (continued) Group Genius (Sawyer), 246 biographies and autobiography, 215 Groupthink, among board members, on Buffett, 226–228 245–246 business philosophy and profits, Guyman, Charlotte 231–232 on Berkshire Hathaway Board of childhood and education, 214 Directors, 167, 169, 171 death, 230 on Gates, 189 decision-making approach, 219 board memberships, advisory family background and early work positions, 169, 189–192 experience, 215–216 education and early work groundbreaking role as CEO, 213, experience, 172–174 219–220 family life, 189 on having children work at the Post, on gender balance at Microsoft, 222 184–185 honors and awards, 214, 232–233 at Hewlett Packard, 174–175 insecurity, overcoming, 214, 219 honors and awards, 186 introduction to Buffett, 226 lessons from work with tourists, legacy, 233 173–174 love for the news business, 223 management style and skills, 173, 186 “The Magazine Rack” column, 216 MBA, 175 marriage and children, 216 at Microsoft, 175–178, 180–181, operating in a man’s world, 186, 189 219–220 Microsoft Alumni Foundation, 188 ownership style, 218 parents and childhood, 172 relationship with Buffett and philanthropy, 190–191 Berkshire Hathaway, 213, on the software industry, 180 228–229 trip to Japan with Buffett and response to gender inequality at Tamraz, 169 Newsweek, 220–221 Guyman, Doug, 189 on the role of the press, 224–225 as single mother, 222 Harara, Zimbabwe, 32 standing down, as CEO, 218 Harman, Sidney, 214 as an unintentional feminist, Harvard Business School (HBS) 220–221 Alumni Achievement Award, 195 union negotiations and strike, Decker’s MBA from, 195 225–226 Entrepreneur-in-Residence Graham, Lally, 232 program, 207 Graham, Philip, 216–217 women at, 208 Great Omaha Chamber, 48 Hawaiian trips, Business Wire, 116 Greaves, Brandon, 49 Heck, Sharon, 236 Greenfield, Meg, 232 Helzberg, Barnett, 155–157

bindex 19 March 2012; 9:38:20 Index 289

Helzberg, Barnett, Jr., 156–159 Home-shopping parties, 70, 131–134. Helzberg, Gilbert, 156 See also Direct selling industry; The Helzberg, Lena Cohen, 155 Pampered Chef Helzberg, Morris, 155 Hopper, Grace, 184 Helzberg, Morton, 156 Hoppers (Microsoft women’s support Helzberg, Shirley Bush, 157 group), 183–184 Helzberg Diamonds. See also Raff, Horatio Alger Association of Beryl Beth Distinguished Americans, 86–87 annual sales and employees, 147 Huggins, Chuck, 54 business model, 157 charitable donations/charity I Am Loved campaign (Helzberg fundraising, 164 Diamonds), 157–158 evolution and expansion, 156, 158, IBM, 187, 229 160–163 Icahn, Carl, 204 executive team, 162 ICING stores, 146 founding and early history, 145, Immigrants 153–156 hiring of, by the Nebraska Furniture Helzberg Entrepreneurial Mentoring Company, 15 Program, 160 household purchases, 91 I Am Loved advertising campaign, Impact purchasing, impact investing, 157–158 247–248 move into shopping malls, 157 India, Business Wire office in, naming of Raff as CEO, 145, 155 107–108 Omaha headquarters, 45 Institutional Investor, 196 sale to Berkshire Hathaway, Intel Corporation, 206–207 44, 159 Interactive Advertising Bureau, 182 Helzberg Entrepreneurial Mentoring Internet sales, online marketing Program (HEMP), 160 Borsheims, 55–56 Henry Doorly Zoo, Omaha, fundraiser, Business Wire, 97, 109–111 50 and interdependence of companies, Heritage House, 72 financial implications, 199–200 Hewlett-Packard (HP) J. C. Penney Company, 154 firing of Fiorina, 152 jewelry business, 165 Guyman’s employment with, Microsoft, 181 174–175 The Pampered Chef, 138 Higgins, Becky, 162 Zales, 150 Hillside, Ill., The Pampered Chef Investor community, gender disparity headquarters in, 79 in, 244–245 Hine, Thomas, 130 Investor relations, female employees Holder, Eric, 224 and managers, 105 Homemaker’s Furniture, Des Moines, purchase, by Nebraska Furniture Jackson, Eric, 207 Mart, 3 Jacobsen, Bruce, 181

bindex 19 March 2012; 9:38:20 290 INDEX

Jacques, Susan. See also Borsheims business models, 165 advice to young professionals, 62–63 chain stores, merchandise in, on balancing work and family, 52–53 145–146 on benefits of Omaha location, competition, 146 48–49 determining selling price, 28–30 on Buffett’sinfluence and impact of recession pm, 58–59 mentorship, 43–44 importance of confidentiality, 54 as CEO of Borsheims, 27–28, jewelry categories, 148 42–43, 56 jewelry trends, 58–61 on customer confidentiality, 31, 54 and knowing your jeweler, 28, 63 directorships, honors and awards, retailing, challenges, 164–165 35–37, 57 slow inventory turnover, 28–29 early life in Africa and England, trade associations, 163 32–33 unique nature, 28 early work experience, 33, 35–36 Jewlery3 stores, 153–154, 158, 160 education and training, 34–35 Jo-Ann Stores, Inc., 163 ethical standards, 61–62 Johnson, Jennifer, 53 family life and hobbies, 34, 50–51, 54 Johnson Controls, 187 first job with Borsheims, 28, 36 Jonas, Jean, 122, 139 on Ike Friedman, 39 interest in gemstones, 35 Kaiser, Robert, 221 on Internet sales, 55 Kansas City, Kansas on jewelry trends, 58–61 Helzberg family in, 155–156 mentoring activities, 54 Nebraska Furniture Mart expansion mother as role model for, 33 into, 3 personal philosophy/style, 51–52, 63 Kaplan, 214 promotions of at Borsheims, 36, 42 Katezenberg, Jeffrey, 181 as role model for women executives, Katharine Graham’s Washington, 230 56–57 Kay’s Jewelers, 146 sale to Berkshire Hathaway, 41 Kelley, Jane, 67–68 shopping at home option, 31–32 Kelley School of Business, Indiana typical day, 57–58 University, 124, 143 on value of co-branding, 50 Kelley, Ted, 67–68 Jacques family, 32 Kennedy, John F., 220 Jared, 146 Keough, Donald (“Don”), 169, 230 J. C. Penney Company, 153–155 Kidman, Nichole, 47 Jewelers’ Circular Keystone Advisory Kids and Games division, Microsoft, Council, 36 181 Jewelers for Children, 37 Kitchenware, quality, 69–70, 137 Jewelers of America, 36 Kmart, Helzberg Diamond stores in, Jewelers Vigilance Committee, 36 157 Jewelry, fine, 28–29 Koogle, Tim, 198 Jewelry business Kraft Foods, 124–127

bindex 19 March 2012; 9:38:20 Index 291

Lafley, A. G., 245 at The Pampered Chef 139 Lawsuits for women in technical fields, 185 against Blumkin, 9, 11 Merchandise Mart, Chicago, Ill., 71 against Microsoft, 178–179 Metzger, Mike, 182–183 against Newsweek, 221 Meyer, Agnes, 216, 218–219, 226 against The Pampered Chef, 92–93 Microsoft against Yahoo! 204 allowance for failure at, 176 Lee, Ivy, 109 art appreciation, 187 LegalZoom.com, 207 bid to takeover Yahoo! 203–204 Li, Charlene, 201 corporate philanthropy, 187–188 Limas, Erin, 53 expansion, 175–176 Lipsey, Stanford, 54 Expedia development, 180 Lokey, Lorry, 99–101, 113–114. female employees and managers, See also Business Wire; 182–186 Tamraz, Cathy Baron Guyman at, 175–177 Lubrizol Corporation stock “Hoppers,” 183–184 purchase, 171 Internet/multimedia focus, 181 stock options, 188 Macys (R.H. Macy), Raff ’s work team management approach, 176, experience at, 147–148 185–186 “The Magazine Rack” column work environment, 182–183 (Graham), 216 Microsoft Alumni Foundation, 188 Mahaney, Mark, 199–200 Microsoft Home, 178 Make-A-Wish Foundation, 164 Microsoft Money, 179 Malls, jewelry stores in, 151 Microsoft Network, 181 Mangold, Rochelle, 142–143 Microsoft Web-based earnings reports, Maples, Mike, 183 111–112 Marshall Field, Chicago, Ill., 9 Middleton, Kate, 60 Mary Kay Cosmetics, 138, 220 Mills College, Lokey’s gift to, 101 Mathey, Ginny, 53 Minsk, Russia, Blumkin family in, 4–5 MBAs, female candidates for, 240–242 Mitchell, John, 224 McKinsey & Company, 236–237 Money, 26 Meals. quick, consumer desire for, 127 Moore, Sean, 53 Mentors and models Moss, Mark, 130 at Borhseim’s, 54 Moss, Scott, 152 Buffett’s role as, 43–44, 228 Moulin Rouge (movie), 47 business school faculty as, 242 Mrs. B. See Blumkin, Rose Gorelick Christopher family, 94–95 “Mrs. B’s Discount Furniture,” 10 for female executives, importance, Mrs. B’s Warehouse, 21–22 52–53, 237 Ms. magazine, 221 at Harvard Business School, 208 MSN Internet Sales and Marketing, importance of, Raff ’s view, 155 Guyman’s management of, 181 lack of, for K. Graham, 219–220 MSN Web channel, 181

bindex 19 March 2012; 9:38:20 292 INDEX

MS Works launch and marketing, merchandising and hiring practices, 176–177 14–15 Mugabe, Robert, 33 physical improvements, 20 Mulcahy, Anne, 222 sale to Berkshire Hathaway, 1, Multilevel marketing approach, 78 17–19 Munger, Charlie size, 2–3 at annual shareholders’ meetings, 46 NetJets, 46, 171 and purchase of Business Networking, 131, 155, 163, 184 Wire, 114 Neuharth, Allen H., 220 on purchase of Washington Post Newspaper business, 230–231 Company stock, 227 Newsweek magazine, 214, 220–221 recommendation of Decker for New Yorker magazine, 226 Berkshire board, 193 New York Times role as Vice Chairman of Berkshire article about Guyman, 186 Hathaway, 85, 206 Dowd editorial, 54–55 service on Costco board, 206 family ownership, 227 Murphy, Tom, 169–170 Philip Graham obituary, 217 Murray, Mike, 185–186 NFM. See Nebraska Furniture Mart Muzorewa, Abel, 33 (NFM), Omaha, Neb. 9/11 attack, 118 Nash, Lisa, 210 Non-cooks, selling kitchen equipment National Association of Corporate to, 90 Directors, 163 Nonprofit sector, female leadership National Jeweler’s Hall of Fame, 36–37 in, 243 Nebraska Furniture Mart (NFM), Northwestern University, J. L Omaha, Neb. See also Blumkin, Kellogg Graduate School of Rose Gorelick Management, 125 Blumkin family role at, 1–2, 22–23 Norway, women on boards of board of directors, 10 directors, 246 changing sites for, 15 Nu Skin Enterprises, 136–137 current board, 10 customer relations, 2, 8–9, 13, 17, Omaha, Nebraska 20, 23 Blumkin family move to, 6 departments, 3 and the Midwest mindset, 49 destruction of by 1975 tornado, support for business in, 48 11–12 tornado, 1975, 11 Electronic Mega Mart department, 3 Omaha World Herald, Berkshire employees, 2, 14–15, 20, 22–23 Hathaway purchase of, 231 expansion, 3 Online marketing. See Internet sales, fallout shelter, 12 Online marketing family conflicts, 21–22 ORT America Jewelry Industry fire at, 11 Chapter, 164 founding, 2, 7, 38 Osberg, Sharon, 169

bindex 19 March 2012; 9:38:21 Index 293

The Pampered Chef. See also sales contests, 135 Christopher, Doris; Gottschalk, starter kits, 140 Marla staying competitive, 128 annual conference, 139 succession planning, 79–80 awards and honors, 82 team structure and mentoring, 139 business lessons, 88–92 test kitchen and staff, 137 charitable donations/charity Pandora shop, at Borsheims, 56 fundraising, 140–144 PCAOB (Public Company Accounting consultants, 72, 132–136, 139–140 Oversight Board), 198 customer relations, 66, 78, 85, Pearson, Jerry, 16–17 90–92, 128, 132 Peat, Marwick, and Mitchell (later direct selling model, 70, 127 KPMG), 124 educational component, 132 Pentagon Papers, publishing of, 223 encouragement of women Penney, James Cash, 153 entrepreneurs, 94–95 Pennsylvania Railroad, and the origin environmental concerns, 137 of press releases, 109 executive team, 122 Pentecost, Paulette, 133 expansion, 72, 75–78, 138 Peoples Jewellers of Canada, 150 Family Resiliency Program, 87–88, Personal History (K. Graham), 215, 228, 142–143 232 founding, first year of operation, Peters, Charles, 226 71–72 Philanthropy headquarters, 78–79 by Berkshire Hathaway shareholders, Heritage House, 72 83–84 home parties, selling approach, by Blumkin family, 12, 23–25 73–74 by Buffett, 49–50 Internet sales, 138 by Christopher family, 86–88 Kraft Foods vs., 127 by Comment, 160–161 litigation, 92–93 conflicts associated with, 84–85 management transition, 93–94 corporate, 97–98, 116–117, mission and business approach, 140–144, 164, 187–188 65–67, 85–86 by Decker, 209–210 naming of Gottschalk as CEO, by Gates family, 187–188 121–122 gender disparity in, 244–245 organizational culture, 135 by Guyman, 190–191 Outlet web site, 138 by Raff, 164 proprietary products, 91–92 Piercing Pagoda, 151 quality of products, 128–130 Pizza Stone, 137 response to technological Politico, 226 change, 137 Politics, women in, 243 revenue estimates, 127 Press releases, dissemination of, 99–100, sale to Berkshire Hathaway, 81, 108–109 83–84 Procter & Gamble, 229

bindex 19 March 2012; 9:38:21 294 INDEX

Professional chefs, male dominance Richline Group, 44 among, 94 Right Media, Yahoo! purchase of, 201 Proprietary products, 91–92 Robbins, Stu, 197 Public Company Accounting Oversight Robinson, Amy, 128 Board (PCAOB), 198 Roosevelt, Eleanor, 220 Pulitzer Prize, 215, 232–233 Rose Blumkin Jewish Home, Omaha, Pully, Steven, 154 Neb., 24–25 Rosenfeld, Irene, 124–125 Quarles, Christa, 201 Rosevich, Itzik. See Blumkin, Isadore Quicken (Intuit), 179–180 Round-Up from the Heart, 142 QVC television, 165 Rusch, Sue, 82 Russia Raff, Beryl Beth. See also Helzberg anti-Semitism in, 5 Diamonds Gorelick family in, 38 on balancing work and family, Russo, Tom, 194 162–163 board memberships, advisory Saar, Janet, 53 positions, 163–164 Salisbury, Rhodesia, 32 on Buffett, 162 San Francisco, Business Wire childhood and education, 147 headquarters in, 117 on DiNicola, 151 San Francisco News, 216 at Helzberg Diamonds, 145, 157, “Santa’s Gift” (Comment), 161 161–162 Sapphire (gemstone), 60 honors and awards, 147, 155, 164 Sarbanes-Oxley Act, 2002, 171, at J.C. Penney, 153–155 197–198 on “job hopping,” 155 Saris, Rob, 122 on need for female role models, 162 Save the Children, 190–191, 209–210 philanthropy, charitable efforts, 164 Sawyer, Keith (Group Genius), 246 at R. H. Macy, 147–148 Scents, 127–128 at Whitehall, 154 Scheele, Teri, 184 at Zales, 149, 150–152 Scott, Walter, Jr., 184 Raff, Edward, 162 Scott Fetter Company, 82 Rapid City, S.D. flood, 24 Scottish Jewellers, Rhodesia, 33–34 Redford, Robert, 224 Securities and Exchange Commission Redmond, Wash., Microsoft (SEC), 111, 170 headquarters, 175 Security, at Borsheims, 31–32, 39–40 Regency Court, 48 See’s Candy, 19, 46 Regulation Fair Disclosure (FD) pro, 111 “Sell cheap and tell the truth” business Reifman, Jeff, 188 philosophy, 38 Retail, opportunities for women, Sellers, Patty, 209 56–57 Semen, Terry, 201 Rhodes, Cecil, 32 Schering (Squadron/Chadron), Russia, Rhodesia and Nyasaland, Federation of, 3–4 32–33 Sheldon, Jennifer, 132

bindex 19 March 2012; 9:38:21 Index 295

Shone language, 33 promotions at Business Wire, Shopping, buying vs., 130–131 99–100, 102 Signet Jewelers, 146 relationship with Buffett and Slate Group, 214 Berkshire Hathaway, 114–115 Slater, Robert, 182 as role model, 101–102 Slyngstad, Greg, 180–181 sale to Berkshire Hathaway, Small,. Evelyn, 230 112–114 Smith, J. Y., 225 trip to Japan with Guyman, 169 Software industry, 179–180 on working with Buffett, 118–119 Sokol, David, 171 Tamraz, Stephen, 118 Solomon, Rob, 200 Taylor, Elizabeth, 28 Southwest Airlines, 173 Tedlow, Richard, 195 Space Needle, Seattle, Wash., 173 Thibaudeau, Elizabeth, 137 Spielberg, Steven, 181 Thiel, Jeff, 181 Stanford Institute for Economic Policy Thompson, Heidi, 128 Research, 210 Ticketmaster, purchase of Expedia, 180 Stanley Home Products, 220 Tiffany’s, 30 Steinem, Gloria, 221 Tudor Rose Brooch, 47 Strategic partnering, 44, 113 20/20 (television show), Blumkin Swarovski International, 150 interview, 16, 20–22

Tamraz, Cathy Baron. See also Ulrich, Dennis, 44 Business Wire Unemployment, and entrepreneurship, background, education and travel, 127–128 104 United Jewish Appeal (UJA) Federation Buffett on, 113 of New York Diamond, Jewelry, business philosophy, 119–120 and Watch Division’s “Leadership as CEO of Business Wire, 97 Award of Excellence,” 164 daily activities and management style, United States Gemological Services, 117–118 Inc. (USGSI), 35–36 early work experience, 101, 104 United Way, 188 employee relations, 115–116 University of Illinois, The Pampered executive positions, 105 Chef Family Resiliency Program, family life, 118 87–88 future goals, 117 University of Washington, 172, 175 on handling stress and setbacks, 118 University of Washington Medicine, Hawaiian roots, 116 189–190 leadership style, 104 UPI (United Press International), 104 Lokey on, 101 USGSI (United States Gemological mentors and inspiration, 103–105 Services, Inc.), 35–36 on multimedia approach to marketing, 109–110 VacationSpot.com, 180 office, 103 Valenzuela, Gary, 198 personality, 98–99 Valparaiso University, 86–87

bindex 19 March 2012; 9:38:21 296 INDEX

Venture capital industry, male Women’s Corporate Directors, 163 domination, 244–245 Women’s Entrepreneurship Initiative Video press releases, 110 (DSA), 83 Women’s Jewelry Association Award Wal-Mart, retail jewelry business, for Excellence, 37 164–165 Woodward, Bob, 218, 224, 226 Wanek, Ron, 8 Working Women magazine, 83 Washington, D.C., K. Graham’s love World Economic Forum, “Gender Gap for, 230 Index,” 238–239 Washington Monthly, 226 The Washington Post Company. See Yahoo! also Graham, Katharine (“Kay”) Decker’s analyses of while at DLJ, board of directors, 221–222, 196 227–228 Decker at, 193, 198–200 D. Graham as CEO of, 218 Decker’s resignation from, family ownership, 227 205–206 female employees and managers, 221 executive team, 202 and gender inequality at Newsweek, hiring of Bartz as CEO, 205 220–221 hiring of Yang as CEO, 201 holdings, 214 history, 198–199 K. Graham as CEO of, 213 Microsoft takeover bid, 203–204 stock, shareholders, 215, 226–227 opportunities for women at, Washington Post newspaper, 214, 216, 202–203 218, 223–225 stock prices and financial challenges, Watches, railroad, 37 199–200, 204–205 Watergate story, publishing of by the Yale, Donald, 41, 42 Post, 223–224 Yale, Janis, 42 Wells Fargo, 229 Yang, Jerry, 198–199, 201, Weymouth, Katharine, 222, 232 204–205 Weymouth, Lally Graham, 214, 222 YWCA Omaha Tribute to Women, 57 Whitehall Jewelers, 154 Willingham, Deborah, 184 Zales, Morris B. and William, 149 Women. See also CEOs, female; Zales Corporation Executives, female acquisition of Piercing Pagoda, 151 dominance of, among retail executive turnover at, 153 consumers, 162, 247–248 history, 149 executives, relative scarcity, 162 marketing approach, criticisms, as leaders, future prospects, 250–251 152–153 recruiting and training for board Raff ’s employment and membership, 246–247 advancement at, 148–150 resistance to power and self- retail brands, 149 promotion, 238 Zales Outlet stores, 149 woman-friendly employment Zimbabwe, Africa, 33 environments, 100–101 Zovko, Stephane, 97–98

bindex 19 March 2012; 9:38:21