YAN NAING SOE (MR.) 34A, 15th Block, Thanthumar Road, South Okkalapa Township, Yangon Myanmar Mobile (+95) 9 430 54 911
CAREER OBJECTIVE:
To enhance my knowledge, skills by working efficiently, to be productively in a reputable company, to be in service to everyone, to share my skills and ability, and be an honest citizen to everyone.
PERSONAL INFORMATION:
Date of Birth : 6th July 1983 Passport Number : MC949951 Height : 182 cms Weight : 105 kgs Nationality : Myanmar Religion : Buddhist Race : Myanmar Expected Salary : Negotiate Contact Number : +95-9 430 54 911 Email Address : [email protected]
EDUCATIONAL QUALIFICATION:
*Bachelor of Arts (English) : Dagon University Yangon, Myanmar
PROFESSIONAL QUALIFICATIONS:
* Project Management Training Telenor Myanmar
* Huawei CBS Operation & Billing Training Telenor Myanmar
* Postpaid Workshop Telenor Myanmar & Digi - Kuala Lumpur, Malaysia
* Front Office Basic Operation Course / Food & Beverage Preparation Course Myanmar Hotel & Tourism Training Centre
* Fidelio Hotel Management Software Course / OPERA Hotel Management Software Course Myanmar Hotel and Tourism Training Centre * Auto CAD – Computer Engineering Drawing Course Asia Tech Computer Training Centre
* Business Development & Market Management Training Agoda Myanmar - Bangkok, Thailand
PROFESSIONAL WORK EXPERIENCES:
* Snr. Sales Manager: November, 2018 to Present Moe Thaut Pann Group of Companies
- Managing Key Accounts to ensure to ensure they deliver highest revenue - Drive the Sales Force to have better KPIs on their performance - Prepare Market Strategy & advice to Board of Directors - Make visits across the country to meet with potential clients as per acquisition and contracting process - Prepare Sales & Revenue Reports and reports to Sales & Revenue Director
* Postpaid Lead (Head): July, 2018 to September, 2018 Telenor Myanmar, Yangon
- Market Visits to Yangon & Mandalay regions and train the Sales Teams - End-to-End Postpaid Product Development 1. Pricing Framework 2. Internal Approval Process 3. Postpaid Billing 4. User-Assessment-Test (UAT) 5. Training to Cross Functional Teams (Sales Teams & Call Center) 6. Sales Incentive Scheme & Quarterly Sales Targets to Regional Sales Teams 7. Postpaid Call Center - Align with cross functional teams to ensure product development timeline has met - Prepare Sales Incentive Scheme and align with Head of Retail Teams - Work as an audit in terms of Postpaid Sales & Product Knowledge on Regional Retail Teams - Prepare Daily Sales Reports for Retail Teams
* Product Development & Sales Channel Support Senior Manager: 2017 to July, 2018 Telenor Myanmar, Yangon
- End-to-End Consumer Postpaid Product Development - Prepaid Sales Incentive Schemes for Consumer Sales Teams - Support Regional Retail Teams for promotional sales materials & Go-To-Market plans - Align with cross functional teams for Postpaid Sales / Revenue Reports from MIS incl. IT Team for Postpaid Billing - Training to Postpaid Call Center Agents & Sales Teams
* Postpaid Retention & Relationship Management Expert (Customer Care & Enterprise Teams): 01st September, 2014 to 31st Dec., 2016 Telenor Myanmar, Yangon
- End-to-End Operation Process for Customer Service Team on Postpaid - Meeting with Potential Postpaid Enterprise Clients as part of Acquisition - Prepare Complaint Management Process for Enterprise & Call Center Teams - Drive Enterprise Backend Team for monthly Activation & ad-hoc requests as per agreed SLA between Direct Sales Partners (DSPs) and Telenor Myanmar - Prepare Sales Incentive Scheme & Promotional Materials for DSPs - Internal & External Training to Enterprise / Call Center Teams & DSPs
* Market Manager: 01st October, 2012 to 30th August, 2014 Agoda International Services Co., Ltd – Thailand
- Managing Key Accounts to ensure they deliver best availability and lowest rates available among the OTAs - Meeting with potential Clients as part of Acquisition to ensure they sign up with us - Responsible for Yangon, Ngapali, Ngwe Saung & Chaungtha Beaches - Market Visits to areas and meeting with both existing partners & potential clients - Report to Regional BD Director for key performance clients and areas - Align with cross functional teams such as Customer Care & Finance Teams for payments & complaints from both clients & customers
* Duty Manager : 10th February, 2012 to 30th September, 2012 Sedona Hotel, Yangon
- Monitoring Daily Check Ins & Oiuts of main Front Desk & Executive Lounge - Supervising Concierge Team, Assign Drivers for Pick Ups & Drop Offs requests, especially requests from Diplomats & VIPs & Gov. Officials - Handling Complaints from Diplomats & VIPs and align with cross-functional teams - Handling In-Room Check Ins for VIPs and checking the rooms prior to the arrivals
* Front Office Manager : 26th July, 2011 to 31st January, 2012 The Hotel @ Tharabar Gate, Bagan
* Duty Manager: 10th October, 2010 to 10th June, 2011 Orchid Hotel, Yangon
* Front Office Supervisor: 01st Sept, 2009 to 05th August, 2010 Le Meridien Al Aqah Beach Resort, Fujairah, UAE
* Senior Receptionist: 14th May, 2008 to 31st Aug, 2009 Millenium & Copthorne Hotels and Resorts, Dubai
* Receptionist: 17th Oct, 2006 26th April, 2008 Compass Catering Services W.L.L, Qatar
* Senior Cabin Crew: 01st September, 2003 to 15th April 2006 Myanmar Airways International, Myanmar
* Concierge / Receptionist: 02nd February, 2003 to 30th August, 2003 Hotel Nikko Royal Lake, Myanmar
* Night Receptionist:01st June, 2001 to 30th May, 2002 Baiyoke Kandawgyi Palace Hotel, Myanmar CHARACTER REFERENCES:
*Rasmus Sonderskov Line Manager Telenor Myanmar / Denmark Phone: (+45) 6050 6802
*Nathan Szabo Business Development Director Agoda International Services, Thailand Phone: (+66) 81087 6335
*Tina Rehm Operation Manager Phone: (+49) 1523 8500653 / (+95) 9 253 977 194 / (+95) 9 250 817 699
I hereby declare that the information given is correct to the best of my knowledge and belief, and that I have not withheld any information which might reasonably be calculated to adversely affect my suitability for employment.
Yours Sincerely,
------YAN NAING SOE (MR.)