Welcome to AXA XL, UK & Lloyd’s market
The P&C and Specialty Risk Division of AXA 2
Contents 4 We’re not just an insurance company
5 How we do it
6 The value we bring and what it means to partner with us
7 Our drive for innovation
9 Top 10 reasons to choose us
10 Our offering
14 Our Claims promise
15 Numbers we’re proud of
16 Our CSR commitments
18 AXA Group offering
19 Get in touch 3
“ Our brokers and clients are at the very centre of our entire operation. Our partner focus, world-renowned expertise, solid financial position, and unique history in the UK & Lloyd’s market mean we’re perfectly placed to help your business go further”.
Sean McGovern CEO, UK & Lloyd’s market, AXA XL 4
We’re not just an insurance company
We’re your global partner in risk. We’re driven to help your business adapt and thrive amidst change. Rather than just paying covered claims when things go wrong. We go beyond protection, into prevention. We can help you harness new technologies and leverage insights that provide clarity about your risk, at any moment in time. Not just when we’re talking renewal.
We go beyond silos, into holistic insurance programmes. Able to serve so many parts of your business here in the UK and all around the world. We focus on making a real contribution to profitable growth. So your business can go beyond the unexpected. 5 How we do it
It starts with a strong and efficient apitc al platform, data-driven insights, leading technology and a flexible approach. Driven by a culture of superior service, our talented and recognised teams are empowered to create relevant solutions across all our lines of business — Marine, Energy and Aerospace, London Wholesale, Specialty and Retail Property & Casualty.
Whatever path your business is on, we’ll be there, protecting what matters, wherever and whenever you need us.
Our platform Our people Our approach
n Strong and efficient apitc al base n Talent and commitment n Working together to help clients anticipate, prepare for and prevent losses n Data-driven insights n A culture that is supportive, accommodating and inclusive n Creating innovative industry-specific solutions for n Leading technology existing and emerging risks n Empowered to deliver top client service n Delivering superior services whenever and wherever needed 6
The value we Brokers Broker Academy – 2021 Q2 launch The AXA XL Broker Academy is an online, interactive training programme for high- potential insurance professionals. It offers an opportunity for individuals in the market bring and what to connect, learn and drive real change together with colleagues from across AXA XL. Our virtual programme offers an engaging experience focusing on you, the market and the power of collaboration, helping you build and develop the competencies needed it means to to thrive in the workplace of the future. partner with us Clients Risk Scanning portfolio solution
We have developed an innovative risk scanning solution to help our clients assess At AXA XL we strive to deliver our best every day, large asset portfolios using quantitative algorithms to measure and benchmark risks and move from being a payer to a true partner. facing specific sites. Risk scanning combines the efficiency of a digital approach with the risk expertise of our consultants to define clients’ risk management strategy. Our Your challenges are our motivation, and Risk Scanning solution helps quantify risks from a site to a global level with a timely through our risk experts and Industry Practice and cost-efficient approach. The output is a consistent picture of relative risk levels Groups we’re committed to delivering across a large portfolio, allowing clients to assign resources more efficiently and art get insights that will help you prepare and investments to the riskiest sites. position your business for the future.
We partner with brokers, clients and Enabling global vaccine rollout coverholders to find answers to their most Coverholders complex risks. Here are a few examples of how we’ve helped: Through some of our healthcare Coverholder partners we are enabling the production and distribution of COVID-19 vaccine solutions. Our strong experience provides our Coverholder partners with support for the clinical trials for both the Moderna and Pfizer vaccines. As these trials progressed to implementation, we have further supported these partners with products liability, and in this way, enabled the roll out of vaccines crucial to the fight against COVID-19. 7
Our drive for innovation Digital Risk Engineer
The leveraging of our resources and expertise in insurance Commercial buildings are complex, requiring and risk consulting (derived from our strength and constant maintenance and care to keep them capabilities across the AXA Group) further fuels our drive in optimum condition and operating efficiently. for innovation. This strengthens our status as a true Without regular upkeep, these buildings and the partner for our clients and brokers, today and in the future. assets therein can become inefficient, wasteful and possibly dangerous. Here are a few examples of how our culture of innovation is helping drive creative solutions to some of your most Digital Risk Engineer, an Internet of Things (IoT) complex risks. solution, enables clients to monitor the health of their building systems 24/7 from anywhere in the world. Our device plugs into existing building management systems to give clients real-time insights into the performance of their properties.
Customised cloud-based dashboards alert clients when assets aren’t performing within the predefined arp ameters to help minimise risk and increase efficiency. 8
Global Health Risk Facility
The new innovative Global Health Risk Facility (GHRF) at Lloyd’s of London will insure the transportation and storage of COVID-19 vaccines and other critical health commodities for the benefit of low, middle and upper-middle-income countries.
This highly collaborative undertaking harnesses the collective capabilities, expertise and resources of several public, private and non-profit organisations, including AXA XL, who will lead the risk management CYMO by and global program initiatives. AXA Climate
Technology, data management and human intelligence combine together into CYMO, an innovative client service from AXA Climate that works alongside Business Continuity Plans (BCP) to deliver clients: n A natural-catastrophe early-warning system n Enhanced and wider-scoped BCP n Rich, tailored insights, useful for clients to make informed decisions, at the right time, with the best preparation n Precise damage forecasts n Client support for people and possessions safeguarding, including quick compensation 9
Top 10 reasons to choose us as your risk partner
1 2 3 4 5 Holistic approach to risk Industry Practice Groups A broad range of modern One of the largest providers An extensive cross- identification, management that serve clients and and relevant solutions for of global commercial functional team of experts, and mitigation support brokers existing and emerging risks insurance programmes and spanning a wide range of captive services with more technical disciplines and than 30 years of network industries, in over 200 management experience countries and territories*
6 7 8 9 10 Recognised lead market With an underwriting hub A robust and responsive Recognised innovator who A strong and efficient for delegated business, in Manchester and satellite claims service embraces technology and capital base complimented offering access to our wide broker support, we have a a partner approach for the by the strength of AXA product suite strong regional footprint for benefit of our clients and Group’s capabilities and support throughout the UK society services worldwide
*Countr y capability count is based on the International Organization for Standardization (ISO.org) country code listing – ISO 3166 10
Our offering
London Wholesale
From mid-sized to multinational clients, AXA XL Insurance The AXA XL London Wholesale division writes Property and offers more than 30 lines of business including: Accident & Casualty (P&C) business in the London market through wholesale Health, Casualty, Construction, Cyber, Environmental, Life- brokers utilising the licensing capabilities of Lloyd’s and our science, Marine, Motor, Professional Liability and Property. company market platforms.
We are also a leading player in Specialty insurance Our Wholesale P&C underwriting teams have extensive experience including: Aerospace, Political Risk, Credit & Bond, Crisis in writing a vast array of business from across the globe, ensuring Management & Special Risks and Fine Art & Specie offering that our product offerings support customer requirements, are delegated authority solutions in many of our classes. appropriately flexible, and are supported by first class claims, actuarial and risk engineering teams.
We have expertise in writing complex and challenging open market business as well as portfolios packaged together under delegated authority arrangements, particularly those specialising in niche areas. We seek innovative solutions to difficult-to-place business, pride ourselves on our service and availability, and have built relationships with clients and coverholders lasting more than 20 years. We are recognised globally for our professional and results- driven approach to underwriting risks in the London market and for being a true partner to our clients. 11 Marine, Energy & Aerospace
Our Marine, Energy & Aerospace lines operate individually, under one strategic division.
Marine Energy Aerospace
AXA XL offers a ‘one-stop-shop’ for global marine solutions, The Energy division at AXA XL offers insurance to commercial clients AXA XL has been underwriting aerospace risks since 1998. with locally admitted, comprehensive, competitive proprietary in the oil, gas and power-generation industries throughout the world. Our established underwriting team consists of experienced products and multiple distribution channels to fit our client’s Managed by line of business, the division incorporates Upstream underwriters with a strong understanding of the various markets needs. We combine the capabilities and financial trs ength of a Energy, Downstream Energy and Power, and Energy Liability. We are they serve. With underwriting and claims offices around the large international organisation, with the strengths of a specialty a market leader in each line of business. world, we can offer truly global solutions to our clients. focused insurer. With decades of experience, our dedicated team of underwriters and claims specialists truly understand the We help our clients manage the complex risks facing their business, Our value proposition is to provide you with tailor-made marine business. through providing engineering expertise and utilising analytics. insurance solutions to protect your business and help you The breadth of expertise and distribution within our Energy team, succeed in the complex aerospace environment. We offer a full suite of coverages that allow our clients to coupled with our unwavering commitment to innovation and our efficiently transfer risk, protect their balance sheet and set sail outstanding claims service allows us to deliver comprehensive, with confidence. efficient and bespoke solutions. 12
Specialty
As a leading provider in Specialty insurance we offer a broad range of indemnity and service products. With strong roots in the Lloyd’s and company markets, we are proud to deliver: n Teams of dedicated market-leading experts n Customer focussed solutions – we are committed to moving from payer to partner n Flexibility, with a strong desire to understand clients’ needs – and meet them n A cross-company, industry-leading Claims service
Our Specialty underwriting teams have a real depth of expertise that helps move our partners and clients forward, from mergers/acquisitions, global trade, business travellers and sporting events to the latest media productions and cyber advancements – your challenges are ours to solve. 13 Retail Property & Casualty Captives
The AXA XL Retail Property & Casualty division combines Known for flexible programme design, fast money movement and underwriting expertise with superior product offerings, personalised access to accurate and real-time data, we proactively unmatched flexibility and proactive client services, including manage your captive to help you maximise its economic and exceptional claims, an expansive global-network and risk- operational value. Our global team has built an award-winning engineering solutions. service around fulfilling our clients’ specific needs.
Our Retail P&C underwriters are solution focused with a technical Working with a wide variety of captive owners with diverse needs approach, and they have the market knowledge and industrial and risk profiles means we are well placed to create bespoke expertise to develop bespoke insurance solutions to meet clients’ captive solutions for both traditional and emerging risks. individual needs. “I worked with AXA XL to set up an innovative tailor-made extended The suite of Retail P&C products can be packaged together coverage policy reinsured by the group’s captive. I particularly across product lines to create seamless coverage, and we have appreciated that the AXA XL team listen to my needs, as well as competitive offerings covering Property, Casualty, Environmental, their proactiveness and competence in achieving efficient and Professional Indemnity, Construction and Motor risks. effective implementation. In addition, their services are of high quality and perfectly adapted.” Our extensive experience enables us to support a broad range of – Client P&C clients with an emphasis on building long-term partnerships. Our coverages range from standard to tailor-made products, from domestic solutions and complex global programmes, to major captive deals – however and wherever your business operates, we’re ready to help.
Global Programs Download our UK appetite guide As one of the largest providers of global commercial insurance programmes, we have the scope, scale and expertise to help For a detailed summary of our UK appetite, you take your business further. With over 40 years of network download our capacity guide. management experience, we’re responsible for around 5,000 programs and cover clients’ operations in more than 200 countries and territories* through our own offices and network partners.
*Country capability count is based on the International Organization for Standardization (ISO.org) country code listing – ISO 3166 14
Get back to business fast. 96.9% Our Claims of all AXA XL UK & Lloyd’s market promise. claims were handled locally in 2019
When you buy an insurance policy, you’re buying a promise. Our promise is to deliver an exceptional claims experience.
With AXA XL’s global footprint, culture of service and Global reach, Personalised service, Specialised expertise, unparalleled expertise, we’ll be there for you – wherever and whenever you need us. local empowerment proactive partner resolution focused
“14 years and several hundred transactions, you never expect Our Claims professionals deliver We take a personalised approach to engaging We are committed to excellence in everything it to happen to you. …. I’m thankful that AXA XL was there uncompromisingly high levels of service and are with clients and brokers – to get to know your we do. Our experienced claims professionals for the rescue. Thank you!” positioned to manage covered claims in more business, proactively share insights and best are specialised by line of business industry – Insured than 200 countries and territories. collaborate with you. and region. “ AXA XL Claims is one of the most professional, courteous, and skilled teams I work with. I’m at a large brokerage and We understand the nuances and unique We hold ourselves accountable, and value We put our expertise to work for our clients work with all carriers, and I can say with confidence that my challenges of local jurisdictions and are locally hearing from you on whether we’re getting it and stay resolution focused at all stages of the associations with AXA XL Claims folks are always top notch empowered to address and resolve claims right and how we can make it better. claims lifecycle. and among the most impressive in the industry. Thank you!” promptly and fairly. – Broker 15 Numbers we’re proud of…
No.1 1,300+ 95% 200+ No.1 No.1 P&C commercial colleagues empowered of FTSE 100 companies work Serving clients in more than product innovator on recommended claims service - lines platform* and committed to serving with us 200 countries and territories** Advisen’s Pacesetter Index The Gracechurch London Market our clients, brokers for four years running Claims Report found AXA XL is and coverholders the insurer brokers in the London (as at 1ˢᵗ January 2021) Market would recommend most based on the claims service they received in 2020***
5,000+ 35+ global programs managed by years of working in partnership us including global programs with Coverholders offering for AXA general insurance delegated authority solutions entities and other external partners
*Based on revenues for AXA XL and AXA GI commercial business combined **Country capability count is based on the International Organization for Standardization (ISO.org) country code listing – ISO 3166 ***AXA XL was recommended by brokers in the Gracechurch London Market Claims Report 2020 16
Our impact. Our future. Our CSR commitments
At AXA XL, we believe that acting responsibly is central to moving the world forward. From driving our people and products to help build more resilient communities, to advancing understanding and response to climate change, our approach to Corporate Responsibility is the same as our approach to business: constantly seeking to provide innovative solutions to the world’s most complex problems. ‘Our Impact. Our Future’ is a strategy that aligns key issues pertinent to our business: climate, financial esiliencr e, ocean and water.
Climate
We’re committed to creating a more resilient future in the face of climate change. Companies and communities face climate-related risks. We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
n Our five-year Carbon Reduction Strategy sets out targets to reduce our direct environmental impact over the next five years by 25% n We partner with RedR UK, an international capacity-building nonprofit ot better prepare vulnerable communities for when disasters occur n We support a UK-based refugee support centre run by the British Red Cross (BRC). Through this partnership, AXA XL is taking disaster-management support one step further by considering communities displaced as a result of disasters. 17
Water
Access to water is expected to be an increasing challenge, and not just in developing countries. We’re developing water resilience where it is needed most, now and in the future. n AXA XL is partnering with WaterAid UK to bring clean drinking water to more than 10,000 people in a rural district in Northern India n We’re funding research to understand how drought risk can be better managed in the most vulnerable communities. We are also exploring ways to support our clients as they manage current and future water- related risks.
Financial resilience Ocean
Only 22% of unemployed people receive financial support from their Our Ocean Risk Initiative leads the insurance governments (UN SDGs). We’re in the business of offering our clients industry in building cross-sector partnerships financial ts ability. We aim to do the same for our local communities. and catalysing solutions and product We’re helping to create opportunities for the unemployed and innovations to address ocean risk. As part underemployed, so they can be better prepared for unexpected changes. of the Initiative, AXA XL led the launch of the Ocean Risk and Resilience Action Alliance, Our Strategies for Social Change leadership program teaches colleagues a multisector collaboration that drives new ways of working while helping those trying to solve critical social investment into coastal ecosystems by issues in our communities. We are also funding job-oriented vocational pioneering innovative finance and insurance training to 700 young people, two-thirds of whom are girls, in Delhi products that help build resilience in the through Plan India’s Saksham program. regions and communities needing it most. 18 Complete access to our solid Group offering
At AXA XL, we work closely with the other AXA entities to provide holistic insurance programmes. As a partner, we’re able to offer your business a wide range of services, from climate change mitigation to employee benefits solutions, across the globe.
AXA Insurance AXA Climate AXA Health MAXIS GBN AXA Partners
AXA Insurance works with brokers to There is no single solution to climate AXA Health offers wellbeing and mental MAXIS Global Benefits Network (GBN) AXA Partners is a global assistance offer a range of personal lines products change risk. AXA Climate has developed health support, private healthcare is a joint venture between AXA and provider and sits within the AXA and flexible commercial lines policies innovative solutions for UK and global plans, and healthy workplace insight MetLife. It works in partnership with Next innovation ecosystem, giving with trade-specific oc ver offered online companies to cover all their climate and advice for individuals and multinational clients to deliver global clients and customers access to the and through our branch network. protection needs, now and tomorrow. businesses. The landscape of work and employee-benefits programmes latest trends, technology, start-ups health is changing. We’ll work with you that help companies care for their and research. AXA Partners offers a to embrace the future of health so your people while meeting the strategic wide range of solutions in assistance people and business can prosper. goals of their businesses. Its network services, such as Home Emergency and is built from nearly 140 expert local- Motor Breakdown, as well as Travel member insurers in over 120 markets Insurance and Credit Protection. worldwide.1
Please read disclaimers on slide 20. 19
The right partner delivers on its promises. For us, it all comes down to our platform, our people, and our approach. With AXA XL as your partner, we’ll help you prepare for, navigate through and rebound from problems when you need to so you can go beyond the unexpected and focus on what matters most – your business and customers.
Get in Client Management Tim Smith Matt Reeves Head of Client Management Business Development Manager touch [email protected] [email protected]
Broker Management
Allan Murley Michael Clarke Head of Broker Management Regional Distribution Leader [email protected] [email protected]
Robyn Warke Tom Grace Broker Distribution Leader Strategic Distribution Leader [email protected] [email protected]
Coverholder Development
Paul Howard Sarah Hinton Head of Coverholder Coverholder Development Management & Engagement Manager [email protected] [email protected] 20
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1 The MAXIS Global Benefits Network (“Network”) is a network of locally licensed MAXIS member insurance companies (“Members”) founded by AXA France Vie, Paris, France (AXA) and Metropolitan Life Insurance Company, New York, NY (MLIC). MAXIS GBN, registered with ORIAS under number 16000513, and with its registered office at 313, Terrasses de l’Arche – 92 727 Nanterre Cedex, France, is an insurance and reinsurance intermediary that promotes the Network. MAXIS GBN is jointly owned by affiliates of AXA and MLIC and does not issue policies or provide insurance; such activities are carried out by the Members. MAXIS GBN operates in the UKthrough UK establishment with its registered address at 1st Floor, The Monument Building, 11 Monument Street, London EC3R 8AF, Establishment Number BR018216 and in other European countries on a services basis. MAXIS GBN operates in the U.S. through MetLife Insurance Brokerage, Inc., with its address at 200 Park Avenue, NY, NY, 10166, a NY licensed insurance broker. MLIC is the only Member licensed to transact insurance business in NY. The other Members are not licensed or authorised to do business in NY and the policies and contracts they issue have not been approved by the NY Superintendent of Financial Services, are not protected by the NY state guaranty fund, and are not subject to all of the laws of NY.
2 AXA and the members of AXA Group, make no warranties or representations about this page or its content, which are provided for information purposes only. This page and its content does not constitute a contract, or offer to contract, solicit or advertise in any jurisdiction, nor is it intended as a description of any products or services. This page and its content shall not have any contractual or binding effect against any member of the AXA Group. To the fullest extent permitted by English and Welsh law, any liability which may arise as a result of the use of this page and its content is excluded.
This summary does not constitute an offer, solicitation or advertisement in any jurisdiction, nor is it intended as a description of any products or services of AXA XL. AXA XL is a division of AXA Group providing products and services through three business groups: AXA XL Insurance, AXA XL Reinsurance and AXA XL Risk Consulting. AXA, the AXA and XL logos are trademarks of AXA SA or its affiliates. © 2021