C U S T O M E R C A S E S T U D Y A E R O S P A C E & D E F E N C E ZODIAC

About | www.zodiacaerospace.com | www.safran-group.com Zodiac Aerospace is part of the GROUP headquartered in . The company is a world leader in aeronautics systems and equipment for commercial, business aircraft, & space applications. Zodiac’s areas of expertise are comfort and conditions onboard the aircraft, onboard systems and safety, both in- flight and on the ground. Zodiac Aerospace in Thailand Zodiac Aircatering Equipment Limited (Lamphun, Thailand) employs nearly 1,800 people. This unit manufactures a wide variety of aircraft catering equipment, built to the best global quality standards in the aviation industry. As a market leader, this unit supplies trolleys, food containers, drawers and other galley inserts to most global . Zodiac Aircargo Equipment Limited in (Samutprakarn,Thailand) employs nearly 300 people. This business unit gained a leadership role in the global air cargo equipment market by providing its customers with ULDs of the highest quality. The product range includes air cargo containers, pallets and the successful Herculight ULD series.

About coServe Solutions | www.coservesolutions.com Source: Company website coServe solutions is headquartered in the Netherlands with a global presence. The company has a distinctive track record in delivering a range of ERP solutions to global organizations. coServe ERP solutions are designed to swiftly align to changes in technology and business while enhancing enterprise agility – whether it is for taking the first step to business transformation, making the ERP more mature or for upgrading to a more sophisticated technology in the Cloud. coServe has the functional & technical competencies to enable next-gen businesses; from pure play consulting to large implementations, coServe has delivered many global assignments successfully, meeting or exceeding customer expectations. With market leading alliances with best-of-breed applications providers, coServe aims to become a leader in ERP led ecosystem orchestration for customers. coServe solutions was commissioned by Zodiac Infor LN Solution: Aerospace in Thailand to help address their business • Bangkok - Infor LN 10.5 challenges, namely: • Lamphun – Infor LN FP 7 v Accuracy in Planned Start /End dates v Production Orders by accounting coServe implemented CRP (Capacity Requirement v Lead time(s) improvement Planning) with enhanced Functionalities in both the v Capacity details of resources business units to address their business challenges.

Critical success factors in the successful and timely completion of the project: ü Expectations of a very high degree of commitment, diligence and attention to detail from Zodiac Aerospace were met well by the coServe team, resulting in a successful completion of the project in a very short span of time. By providing the same level of detail from their side, Zodiac reinforced the project behaviors and a ‘single team’ approach. ü Considering the pressure on time and quality deliverables, coServe integrated the delivery plan with multiple interactive sessions with Zodiac; thanks to this level of (over) communication the teams enhanced productivity greatly and helped reduce re-work significantly. ü The forbearance shown by the Zodiac to let our consultants iterate and arrive at the correct solution in all the "council of war" like environments has been a great lever of success in the seamless progress of the project

Benefits to Zodiac Aerospace: ü The enhanced system greatly improved the employee efficiency to work according to given schedule by CRP. ü 100% accuracy in ‘Production Start’ and ‘Finish’ dates while managing the demand according to capacity available. ü In this enhanced version of CRP, employees can check the ‘Available’ capacity, ‘Required’ capacity and ‘Free’ capacity of the unit work center; this helps in planning and managing the demand, eliminating ‘over promise’ situations.

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May 2019 coServe Solutions: Customer Case Study Page 1 of 1