Enhancing compliance and Customer profile care with highly available IT Green Clinic helps nurses and physicians work smarter and boost efficiency, while the IT team streamlines systems deployment, management and HIPAA compliance. Company Green Clinic Health System Industry Healthcare Country Employees 450 Website www.green-clinic.com www.gcsurgical.com

Challenge Green Clinic needed to refresh its desktop infrastructure to support two new electronic medical records (EMR) systems for the clinic and hospital.

Solution The clinic chose KACE™ Deployment and Systems Management appliances to support the desktop upgrade and EMR projects. It also deployed a Dell™ Virtual Desktop Infrastructure and thin clients.

Benefits • New EMR systems enhance patient care • Nurses work faster and no longer need to stay late at the clinic • Clinic reduces EMR deployment costs by $20,000 • Doctors and nurses access electronic medical records anytime, on any device “Dell KACE helped us speed up deployment of the • IT saves 20 hours a week on EMR system, which helps doctors diagnose patients desktop management, freeing time to enhance patient-facing services more accurately and enhances the overall quality of • Streamlined HIPAA compliance patient care.” protects doctors and patients

Solutions featured Jason Thomas, CIO and IT Director, Green Clinic • Desktop • Security • Server • Storage • Systems Management Healthcare providers across the United States are harnessing the latest information and communications technologies to enhance patient care. Green Clinic, which has been providing medical services for families in Louisiana since 1948, is no exception. More than 50 physicians provide the full range of ancillary health services for patients, from diagnostic radiology and cardiac imaging to combined cardio-pulmonary function testing. In addition, clinical procedures are carried out at the clinic’s leading surgical hospital.

To deliver the best patient care, Green were able to quickly build a Windows Clinic deployed two state-of-the- 7 image, put on all the right drivers art electronic medical records (EMR) and software, and reconfigure the systems for the hospital and clinic, and desktops exactly how we which provide fast access to centralized, needed them with Dell KACE,” says up-to-the-minute patient information. Thomas. “Dell KACE helped us speed up “Our apps perform However, the organization’s aging deployment of the EMR system, which desktops were becoming slower and helps doctors diagnose patients more better with Dell more unreliable, and they lacked the accurately and enhances the overall KACE, which means required processing power and memory quality of patient care.” to support the new EMR systems. Jason The EMR system and other clinical that nurses get their Thomas, CIO and IT director at Green Clinic, says: “Our old desktops broke work done faster, down constantly, and nurses had to Technology at work stay late to type up patient notes. This and late nights at the Services affected doctors’ productivity and the clinic are a thing of patient experience by proxy. Our IT team Dell Deployment Services traveled extensively to fix broken PCs Dell Support Services the past.” at the clinic, the hospital and our six satellite sites, which was a huge drain on -Dell ProSupport with Mission Control Jason Thomas, CIO and IT time and resources.” Director, Green Clinic Dell SecureWorks iSensor and Based on a recommendation from iConcentrator the EMR system vendors, Green Clinic procured new desktops and laptops Hardware for its clinic, hospital and satellite Dell™ PowerEdge™ R610 and locations. These had the right technical R710 servers specifications to support the new clinical Dell PowerVault™ MD3200 and EMR application, but deployment proved MD3220 storage arrays to be a challenge. “The EMR system supplier delivered 155 laptops, however Dell Wyse thin clients they were all configured with the wrong version of the application,” says Thomas. Software “They pointed to the wrong server and Dell KACE™ K2000 Systems didn’t have any of the other clinical apps Deployment appliance and we needed. They were just unusable.” Dell KACE K1000 Systems Management appliance EMR system enhances patient care and Dell SonicWALL™ NSA 4500 helps nurses increase productivity firewall To streamline the implementation of its clinical EMR system, Green Clinic took Dell SonicWALL TZ 210 Series firewalls advantage of the Dell KACE™ K2000 Systems Deployment Appliance. “We

2 applications run much faster thanks PowerEdge™ R610 servers and Dell to the Dell KACE Systems Deployment PowerEdge R710 servers, with Dell Appliance, helping nurses maximize PowerVault™ MD3200 and 3220 storage productivity. “We regularly push out arrays. Staff access virtualized desktops fresh installs of Windows 7, which using a combination of Dell Wyse thin- speeds up application performance client devices, Dell laptops and their for nurses and other end users,” says own tablet PCs or smartphones. “With Thomas. “Our apps perform better with the Dell VDI, clinical staff are no longer Dell KACE, which means that nurses get tied to fixed workstations,” says Thomas. “Dell KACE enabled their work done faster, and late nights at “They can now work productively the clinic are a thing of the past.” anywhere and provide a better service us to image and experience for our patients.” deploy all 155 Clinic reduces EMR system deployment costs by $20,000 As an added benefit, the Dell KACE laptops in just one By automating the deployment of the K2000 Deployment Appliance makes it new desktops and laptops with the Dell quick and simple to create images for day, saving 80 KACE K2000 Deployment Appliance, new devices coming on to the network. hours of overtime, Green Clinic has saved about $20,000. “If a doctor brings a new device to work, “Without Dell KACE, it would have we quickly create a new image for it in or the equivalent of taken us up to six hours to set up just Dell KACE,” says Thomas. “As a result, one machine with the right operating they are never restricted in their choice $20,000, in one hit.” system, the EMR application and the of technologies.” other clinical applications we need,” says Jason Thomas, CIO and IT Thomas. “However, Dell KACE enabled Clinical staff get fast access to the Director, Green Clinic us to image and deploy all 155 laptops latest technology in just one day, saving 80 hours of It is now much faster to update physical overtime, or the equivalent of $20,000, and virtualized desktops with new in one hit.” software releases and provide new software for end users on request. “We The clinic has also vastly reduced how use the Dell KACE K1000 Systems long it takes to rebuild machines that Management Appliance, which makes crash due to viruses or operating system it fast and easy to update desktops, issues, which delivers additional time laptops, virtualized desktops and servers and cost savings. “It used to take hours with the latest software,” says Thomas. to rebuild PCs that got corrupted or “With Dell KACE, we can monitor nurses’ infected by viruses,” says Thomas. “Now, systems and, if they need new software with the Dell KACE Systems Deployment such as an app for our fax server, we Appliance, we can simply wipe the can push it out to them in as little as five , reimage it, and get it back up minutes. Finally, we are supporting end and running in less than an hour.” users as people, not tickets.”

Doctors access electronic records from In the near future, Green Clinic is the clinic, from home, or on the move planning to add the Dell KACE K3000 Green Clinic built a Dell Virtual Desktop to its environment to streamline Infrastructure (VDI) running VMware management of mobile devices. “We’ll View™ software to give physicians and soon be able to manage desktops, administrators access to electronic laptops and mobile devices seamlessly medical records from any location, on from a single system,” says Thomas. any internet-connected device. A Dell “This will save us time and ensure that all Deployment Services team helped mobile devices are properly updated and Green Clinic deploy the VDI in just three secured across the network.” weeks.

The VDI is built on virtualized Dell IT team saves 20 hours a week on

3 desktop management for end users still further, the IT team says Thomas. “When a high-speed fiber The IT staff members now spend far less installed a solution that allows IT team network eventually became available time “firefighting” and traveling to fix members to fix end users’ machines locally, we used advanced SonicWALL workstations, and more time on strategic remotely. With this solution in place, the features, such as Application Control IT projects that add value for clinical staff IT team can find and resolve support and Visualization, to build a business and patients. “We have a lot of scripting issues for end users much more quickly case for moving onto it.” in the Dell KACE Systems Management and help them get back to work faster.” Appliance, which automatically pushes To further protect critical systems out all the software and updates that If a problem can’t be resolved remotely, and patient data, Green Clinic has end users need and wipes all the bad the IT team requests help from Dell deployed Dell SecureWorks iSensor and or unnecessary apps of their machines,” ProSupport™ engineers. “We have a Dell iConcentrator technology, which alerts says Thomas. “We’ve automated most ProSupport agreement for our mission- IT staff if the firewall is attacked and of the routine management tasks critical systems, which means we get supports detailed reporting on potential we previously did by hand, which is trained Dell engineers on-site within security threats in compliance with saving us about 20 hours each week in four hours whenever we need them,” HIPAA. “If patient data is compromised administration and travel.” says Thomas. “This helps us escalate and or stolen, we can be fined up to $1.5 resolve technical issues faster, maximize million by the regulator,” says Thomas. The time saved has greatly enhanced the service availability for our end users “With Dell SecureWorks, we know support experience for end users across and provide the best possible service when we’re under attack and we can the clinic. “The Dell KACE Appliances experience for patients.” immediately shut down areas of the have given us time to talk to end users, network to prevent a security breach.” ask what they need and help them get HIPAA compliance protects doctors it. Now, we can focus on enhancing and patients Green Clinic is also managing on- and services for end users instead of just Green Clinic has streamlined off-network devices seamlessly in reacting to emergencies like we did compliance with HIPAA regulations accordance with HIPAA requirements. before,” says Thomas. for systems management and data “HIPAA requires the same level of protection, ensuring that doctors are management for remote and on-site Patients receive better care with never exposed to the risk of financial workstations, and this is exactly what constantly available IT penalties and protecting patients’ the Dell KACE Appliances provide,” Nurses now have continuous access to personal healthcare information (PHI). says Thomas. “With Dell KACE agents the IT they need thanks to Dell’s resilient on all PCs, we can push out software VDI and comprehensive technical To make sure that PHI is secure at all regardless of where doctors are working, support services. “If we have a technical times, Green Clinic has deployed Dell provided that they are logged on to the issue, we get immediate support from SonicWALL™ firewalls, including one internet,” he adds. “People think Dell Dell,” says Thomas. “If we need a new Dell SonicWALL NSA 4500 firewall KACE is about managing your local part for a server, it’s here the next day, at its clinic as well as SonicWALL TZ network, but it does so much more.” and because Dell servers and storage are series firewalls at its satellite sites. “We modular, we can usually snap the new chose Dell SonicWALL because it locks part right into place. We also have two down our network and optimizes our Dell certified repair centers in town, so bandwidth. It works great on low- help is always at hand.” bandwidth connections, which is critical in rural areas like ours, where To speed up the support experience high-speed internet is hard to find,”

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4 Availability and terms of Dell Services vary by region. For more information, visit dell.com/servicedescriptions © May 2013 Dell Inc. Dell is a trademark of Dell Inc. This case study is for informational purposes only. DELL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS CASE STUDY. Reference number: 10012423