Purposeful leadership in the time of crisis: Corporate response to COVID-19

Purposeful Leadership in a Time of Crisis

AInsights global from landscape GlobeScan review Incorporated of corporate response to the Covid-19 crisis by25 GlobeScan March 2020 Incorporated

3 April 2020 1 Table of contents

Introduction: Context and methodology 3

Insights from corporate response to COVID-19 crisis 4

Purposeful leadership – A framework 14

Best practices - Corporate response to COVID-19 crisis 22

Business Adaptation 23

Philanthropy 28

Collaborative 32

Shared value 36

2 Introduction

Context . The World Health Organization has declared the novel Coronavirus, or COVID-19 epidemic to be a global health emergency, acknowledging the need for a coordinated international response . The virus, which is suspected to be originated in Wuhan in the Hubei province of China, has seen varied scale and speed of both Government and corporate response to contain its spread . Corporate response across the board, which started off as a short-term emergency response, now gradually needs to move to a long-term strategy . Organizations leading with intent during this time of crisis would be the ones best placed to rebuild and restart in a business environment taken for granted as the „New normal‟ Objective and methodology . This Landscape review is intended to present the best practices of global corporate response to enable organizations learn and adapt to a new normal, and exhibit purposeful leadership to protect the interests of their stakeholders . The review covers initiatives from close to 200 corporate, NGOs and philanthropic organizations globally via publicly available information with a cut-off date of 30th March 2020

3 Landscape Review Insights from corporate response to COVID-19 crisis

4 Corporate response – The trend

Actions of Governments and corporate faced the underlying challenge of trade-off The 12 categories of initiatives can be between economic well-being and the overall health of society. Corporate have grouped under 4 categories of „corporate response‟ which reflects the agility, ethos strived to strike the right balance while they responded through their initiatives and purpose of the organizations

The evolution and classification of The origin and trade-off The nature of initiatives corporate response

Business Adaptation Donation of supplies Increased Offering free Adapting business to the new normal to and infrastructure production services/content address short term challenges and Economic minimize impact Viability of Employee Meeting customer Support for Actions Philanthropy care demand emergency/ health providers Corporate foundations and influential leaders pledging monitory and resource support Commitment Financial Meeting customer Voluntary to overall assistance safety suspension Collaborative health of of activities society Like minded businesses and Helping vulnerable Modifying Information/ stakeholders coming together for the society production line Advocacy greater good

Shared value

Playing to their key strengths to ensure An analysis of the initiatives across the globe reveals a recurring trend of the their stakeholders are not impacted economically and socially nature of the response, which can be classified into 12 major focus areas 5 Corporate response – Overall snapshot

Type of Initiative | Number of Instances

Offering free services/content 41 Financial assistance 24 Employee care 23 Business Meeting customer demand 19 Adaptation 24% Donation of supplies and infrastructure 18 Shared value 42% Meeting customer safety 17 Philanthropy Support for emergency/health providers 13 19% Helping vulnerable society 13 Collaboration Modifying production line 10 15% Increased production 7 Information/Advocacy 7 Voluntary suspension of activities 4

Macro trends

*Rise of convergence through trust in science and health *Speeding up of collaboration (among companies, foundations, Governments, NGOs) *Boost of digital platforms and solutions 6 War time response – Modifying production line

One significant trend, like what companies did during the times of the world war, was to repurpose their production and R&D capabilities to manufacture critical supplies and machinery to fight this pandemic. A look at few such initiatives and organizations

Masks and Sanitizers

Standard ventilators

Complex ventilators

Indicative, but not exhaustive list of corporate who are repurposing 1. Depends on speed of regulatory authorities

Other repurposing examples:

Hospitality industry - Providing accommodation to tourists toward providing space for quarantine centers Large retailers – Use of parking spaces for temporary virus screening centers and shelters

7 *Source: Different levels of repurposing - World Economic Forum Evolution of corporate response to the crisis

Corporate response to contain the spread of virus has evolved since the time early warning signs started to show up, in line with the national guidelines. •Dedicated shopping hours for elderly and vulnerable The following are the most prevalent measures adopted by companies globally. •Adapting production lines •Creating a fund for affected employees, citizens •Free/discounted food and • Funding and fast track supplies to hospital workers production for vaccine research •Keep paying the hourly •Hiring more staff to meet workers even in the case of a demand / provide jobs to people shutdown laid off •CXO Level pay cut in •Increase in frequency of anticipation of a slowdown sanitization in stores •Offering care packages and •Implementing reduced capacity basic groceries basket to seating to help social distancing elderly and people with •Maximum employees working disability • Encouraging work from home from home •Temporary wage hike for for non-critical functions •Waiving commission fee, delivery workers in retail stores •In place of physical charges •Working round the clock to meetings, use of virtual •Offering staff unlimited paid sick keep shelves restocked/items delivered to meet the huge Corporate •Regularly sharing updates and solutions leave to anyone showing guidance with all •Providing masks to employees demand Response symptoms employees, informed by expert •Advisory to employees to limit •Offering contactless deliveries •Supporting small vendors advice non-essential business travel Government Awareness creation Contact tracing Social distancing Complete lockdown Response

8 The other trade-off: Ease ‘vs’ Effectiveness

As the spread of the virus increases with rapid pace, corporate in countries that have not yet been deeply impacted have had a chance to take proactive steps based on learning from the situation in the countries that are grappling with significant cases.

Making patented technology available Converting parking lots to Converting temporary screening centers hotels into This representation shows High and shelters quarantine facilities initiatives mapped basis the ease of implementation Providing free, easily Donating goods and Conversion of assembly line to and effectiveness in accessible information services to hospitals make products helping in the fight – Ventilators, sanitizers containing/ mitigating the spread. An important trade- Creating a fund for Monetary donation to affected employees support efforts off that companies have had to choose in order to Delivering food and make timely decisions medical supplies to Offering unlimited paid sick- vulnerable people leave to employees with symptoms (considering the size of the Increasing frequency of implementing organizations sanitizing stores Waiving commission its geographical spread and fee, delivery charges stage of pandemic in the host country)

Effectiveness in containing/mitigating containing/mitigating in Effectiveness Dedicated hours for the elderly Providing masks to Ensuring payment to hourly employees workers even in case of

shut-down Low

Easy Ease of implementation of the initiative Difficult 9 Corporate response: Regional trends

Corporate response has largely been a factor of the extent of the spread of the pandemic within their host country / country of operations and has evolved basis learning from other regions who have been severely impacted. The initiatives are just about to pick up full steam in South America and Africa, while other regions have had initiatives across all 4 categories almost evenly

Worldwide Business Adaptation Philanthropy Collaboration Shared value

12%

21% 22% 53% 39% North Asia Europe America 20% 19% 13% 40% 21% Initiatives undertaken 18% 30% by a particular organization worldwide 10% Africa 44% across all geographies 19% 24% and not limited to a South particular region 46% America 30% 19% 12% 53% 18% 10%

7%

10 Situation as on 30th March 2020 Corporate response – Sector spread

The following corporate sectors had the maximum number of response initiatives globally. This could be due to the nature of the business being consumer facing and also the host country being in an advanced stage of the pandemic.

Sector Most prevalent responses Focus on helping elderly; Increased hiring; Ensuring payments in spite of shutdowns; increased hygiene at Retail stores, arresting panic buying; Training and safety measures for employees ; Offering contactless deliveries Work from home measures for employees; Free offer of products and services to customers, especially focused on Technology education; Funding technology research for arresting the spread of the pandemic; Financial assistance Ensuring availability of bandwidth; Offering extended services for free especially focused on education; Work from Telecom home measures Delaying payments for small vendors; Financial assistance to vulnerable community; Increased hygiene at bank Finance branches and offices; Offering leeway for mortgage payments

Food & Waiving delivery fees; Offering contactless deliveries; Repurposing production lines to produce sanitizers; Donating Beverages food to frontline workers; Increased hygiene; Financial assistance Repurposing production lines to produce health supplies and critical medical equipment; Financial assistance; Manufacturing Ramping up production to meet consumer demand Offering free content and services during the lockdown period; Airing educational and awareness programs; Focus Media & Ent* on kids Conversion of hotels to quarantine centers; Conversion of restaurant kitchens to community kitchens; Free access Hospitality to educators and healthcare professionals

Lifestyle Donation of critical supplies including masks and scrubs; Financial assistance; Funding research

11 *Media and Entertainment Case study – Multifaceted response

GSK has been one of the few organizations globally till date, to really step up its effort in response to the pandemic by inv esting and initiating efforts across the 4 categories thereby dealing with short term and long-term implications Shared value Collaborative

• Prioritizing actions in its supply chain to deliver more consumer products • Will make its established pandemic vaccine adjuvant platform technology that are in high demand, due to COVID-19. This includes increasing available to enhance the development of an effective vaccine against production for pain relief brands 2019-nCoV • Announced partnership with five partner companies and research groups across the world for vaccine development

Focus areas Focus areas

Meeting customer Offering free Meeting customer safety/demand services/content safety/demand

Philanthropy Business Adaptation

• Donating $10 million to WHO and the UN Foundation‟s COVID-19 • Initiated new volunteering processes for people working at the Solidarity Response Fund to support WHO and partners to company, to enable those with medical expertise to provide support to prevent, detect, and manage the pandemic, frontline health workers • Donating surplus reagents to support diagnostic testing to several countries and is preparing to do the same for surplus PPE

Focus areas Focus areas

Fi nancial Support for emergency/ Donation of supplies Meeting customer assistance health providers and infrastructure safety/demand 12 Your perceptions of how business has performed

Q: Overall, how well do you think business has performed in responding to the needs of society in the fight against the COVID-19 pandemic?

Well / Very well Average Poor / Very poor

Before the webinar took place, we asked you to rate current business response to COVID-19. From 99 17% responses, we found sentiment to be positive, with almost half saying businesses have responded well. 46%

36%

13 Purposeful Leadership A framework

14 GlobeScan’s Trusted Leadership Framework: Purpose, Performance and Participation

• Unifying idea, vision • Executive leadership

Purpose

• Embedded across all stakeholders • Internal and external • Activation through engagement products, services, brands • Collaboration • Systemic change

Participation Performance

15 Trusted leadership: Purpose

Driven by the purpose to “help people do more, feel Driven by the vision “to create a better everyday life for Unilever donated €100 million worth of hygiene better, live longer”, GSK put into action a comprehensive the many people, IKEA has developed a comprehensive products to support efforts around the world. Launched set of initiatives from donations to open innovation to range of initiatives: co-workers, suppliers and hand-washing education programmes to help change vaccine development and increased production. tenants, customers, community and wider society people‟s behaviour in countries across Africa and Asia. Provided €500 million of cash flow relief to support small and medium sized suppliers

Purpose

A response aligned to company purpose / Unifying idea, vision strategy

Senior leadership being active and vocal both Executive leadership internally and externally

CEO Galen Weston of Lobl aws issued an open letter to Chairman Anand Mahindra of the Mahindra Group has shoppers assuring them that grocery stores will remain More than 1,500 chief executives around the country been proactive in offering help of the group to fight the open, shelves will be stocked, prices won‟t go up and (USA) signed a pledge to #stopthespread of the Corona pandemic in India ranging from producing ventilators on there will be priority times for vulnerable customers. virus with a focus on supporting frontline workers, small their auto production line to conversion of their holiday Followed it up with concrete actions to meet customer business vendors and the local community resorts to quarantine centres demands and safety

16 Trusted leadership: Performance

HP is ensuring continued income for employees Employees (receive pay for hours they were scheduled (including those on hourly contracts); mobilizing Pepsico is ensuring social distancing at facilities and to work even though shops are closed, also access to suppliers and customer support teams to ensure offering 100% pay for employees unable to work; Global Pay Relief plan), Customers (continuing with demand is met and customers have access to support; partnering with NGOs across the globe to donate online deliveries, keeping them informed on Lul ulemon working with partners to increase 3D printing of money, food and essential goods for those most in website), Community (providing free content on healthcare equipment and sharing designs for need. yoga/meditation/workouts). replication

Performance Embedded across all Action addressing all key groups – employees, stakeholders supply chain, customers, community etc.

Systemic change Long-term adaptation

Activation through products, Utilizing company outputs and processes to assist services, brands during time of need

Danone has taken exceptional Standard Bank is offering MYbank maintained and expanded By replacing its product 3M increased production measures to protect its SMEs in South Africa a 90 loan its efforts to change the SME lending advertisements on primetime TV of PPE and medical employees, customers, partners and repayment holiday to limit sector during the pandemic with the to say “every person matters” supplies and donating local ecosystems, whilst striving to financial impact of the crisis creation of a ”Non-contact Loan Natura & Co are pioneering them where necessary Mi•cro-assistance Plan” to provide spreading a messaging that it is ensure food supply continuity to specialist loans, funds and time to overcome the polarization people, hence living up to its core information. in Brazil. corporate mission: One Planet. One H&M is using its production Health line to make masks and logistics to deliver them 17 Trusted leadership: Participation

Google ensured good internal communications on the Mercado Livre changed iconic logo from “shaking hands” to touching elbows. Is monitoring prices and the developing situation and company Ni k e launched a worldwide Campaign called „Play sale of alcohol gels and masks on its platform, with the response, acknowledging the difficult time and inside, play for the world‟ encouraging people to stay possibility of canceling offers with a disproportionate encouraging people to be positive and continue to fulfil indoors, remain active and give sense of community company mission. Also sharing information and support increase in prices. Will not charge commissions paid by on its website. sellers who sell essential products in its marketplace.

Participation

Internal and external engagement Communicating openly and honestly

Proactively work with others to create more Collaboration impact at greater scale and pace

After the racing season was suspended, UK based F1 Hospitals and other medical facilities run by South teams have started to work with government and health African mining companies, which have expertise in authorities to increase the supply of ventilators during screening for and treating tuberculosis, are being Retailer Hema in China worked with 30 local the Coronavirus crisis. The Pit-lane Project is aiming to examined for use to treat Coronavirus patients. The restaurants that were closed to hire 2,000 staff to help work out ways to use their engineering facilities to boost hospitals could be made available to both industry meet surging demand for deliveries and groceries production employees and the wider public by the Minerals Council

18 Trusted leadership: Purpose, Performance and Participation

Purpose Unifying idea, vision

Executive leadership Strong Performance Moderate Embedded across all stakeholders

Activation through products, services, brands Poor Systemic change Rating the collective response of the Corporate on the frequency of Participation displaying the said attributes within the initiatives covered in Internal and external engagement the Landscape review Collaboration

19 What you think leadership companies should do

Q: Looking ahead, what is the one thing you would expect leadership companies to do to make a significant contribution to society in the fight against COVID-19?

These suggestions stem from the most frequent responses given by participants to the survey which was distributed before the webinar took place:

1. Extended care for employees & communities – income, jobs, health, anxiety 2. Be human – empathy, transparency 3. Scale collaboration 4. Start long-term planning and adaptation – build resilience 5. Retain the best bits of behaviour change – low carbon, hygiene, caring, connected

20 Going forward through TBL crises (healthy, economic, climate)

1 Sustain and expand collaboration 2 Provide a more visible and compassionate voice of business 3 Extend impacts to more stakeholders 4 Facilitate behaviour changes Prepare for sustainable growth policies that allow for 5 inclusive economy

21 Contact us

Caroline Holme James Morris Eric Whan Anneke Greyling Senior Director, London Director, San Francisco Director, Toronto Director, Cape Town [email protected] [email protected] [email protected] [email protected]

Wander Meijer Perrine Bouhana Alvaro Almeida Anup Guruvugari Director, Hong Kong Director, Paris Director, São Paulo Director, Mumbai [email protected] [email protected] [email protected] [email protected]

22 APPENDIX

Best Practices Corporate response to COVID-19 crisis

1 Business Adaptation 2 Philanthropy

3 Collaborative 4 Shared value

23 1 Business Adaptation

Adapting business to the new normal to address short term challenges and minimize impact on internal and external stakeholders

24 Business Adaptation

Meeting customer safety Company Sector Country Region Initiative Absa Finance South Africa Africa Additional sanitizer dispensers installed in all sites Issuing alcohol wipes to all branches and areas that use fingerprint biometrics. Capitec Bank is known for its use of biometrics in- Capitec Finance South Africa Africa branch to conduct banking services Training staff about the Coronavirus and the precautionary hygiene principles to adhere to in order to limit its spread. Cleaning Clicks group Retail South Africa Africa stores more frequently FNB Finance South Africa Africa Increased the frequency of cleaning, deep-cleaning and ensuring availability of hand sanitizers Initiated new volunteering processes for people working at the company, to enable those with medical expertise to provide support GSK Pharmaceuticals UK Europe to frontline health workers Taking temperature at the entrance to plants, distancing between people in plants, shuttle buses and workplaces, to reduce risks of contagion. The sanitation of interior and exterior common spaces that were not considered in the regular cleaning protocols now Orizon Food Chile South America incorporated. 5-minute talks implemented to collaborators to reinforce the knowledge and evolution of the Coronavirus, its implications and measures to be adopted by them and their close network. The personnel transfer mobiles (buses, taxi buses, v ans, etc.) sanitized prior to each trip and the number of buses increased to maintain the distance between the collaborators Personal Telecom Argentina South America Working hours reduced for general public. Increase in hygiene practices (cleaning & hand sanitizers) Temperature checks to all its collaborators at the entrance of its two Process Plants, both to internal personnel, as well as to Salmones Austral Food Chile South America subcontractor companies, as well as to all the people who carry out administrative work in offices, or who may arrive at their own locomotion. This measure will also be implemented in all its farming centers Store employees continuously educated and informed about the importance of strict hygiene and hand-washing procedures, as well Shoprite Retail South Africa Africa as the clean-as-you-go principle

Sobeys Retail Canada North America Plexiglas shielding installed at stores to fight spread of COVID-19

Improved hygiene. Hand sanitizers everywhere, activity reduced, making sure there is no crowd buildup, that people are not in too Sun International Hospitality South Africa Africa close contact with each other Intensifying the disinfection of the bars, work area and other common contact surfaces inside the bus. Increased frequency of Tranvías Transportation Spain Europe comprehensive disinfection of buses by spraying biocides Woolworths Retail South Africa Africa Increased the amount of hand sanitizers in store for both our customers and employees

25 Business Adaptation

Employee Care Company Sector Country Region Initiative Absa Finance South Africa Africa Travel advisory, travel to high risk areas prohibited

Albert Heijn Retail Netherlands Europe Cashiers behind plastic screen to provide protection for employees and customers

Altron Technology South Africa Africa Work from Home measures. 15 days of additional sick leave to cater for extended periods of self-isolation and quarantine

For offices where remote working is not possible, implementing strict segregation rotas. At mining operations, social distanc ing Anglo American Mining Global Global measures are in place for team meetings, accommodations and canteen areas. Work-related international travel has been restricted, as well as non-essential visits to operating sites To open 5,000 new jobs in Brazil; started mounting translucent shields made of Plexiglas and other materials to protect cashiers Carrefour Retail France and Brazil Europe who are exposed to customers Cisco Technology Brazil South America 70,000 employees working from home

FNB Finance South Africa Africa Flexible working arrangements in most areas of its businesses. Adoption of remote working arrangements Good internal communications on the developing situation and company response. Sympathy when it was discovered one Google Technology Global Global infected in the Zurich office. Acknowledged difficult time, what they were doing internally and encouraged people to be positive and continue to fulfill company mission as many rely on them Suspended 780 planned job cuts across its bank branches, amid a surge in demand and uncertainty over how many staff may Lloyds Bank Finance UK Europe need to self-isolate Installation of thermal scanners at MTN offices as an early detection method. It has also introduced enhanced hygiene MTN South Africa Telecom South Africa Africa measures, including hand sanitizers, in all its offices. Work-from-home measures for employees across the country Nedbank Finance South Africa Africa Providing cleaning and disinfecting supplies to all offices and branches and will also restrict travel Financial Assistance Will make up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between Hyundai Automotive USA North America March 14 to April 30, 2020. Additionally, for select new purchases through April 30 financed by Hyundai Capital, Hyundai is deferring payments for 90 days at the customer‟s request. Various Canadian Committed to help customers with their mortgages in a “case-by-case” basis, providing flexible solutions e.g. up to 6-month Finance Canada North America Banks payment deferral for mortgages

26 Business Adaptation

Employee Care Company Sector Country Region Initiative Staff over 65, pregnant women or risk groups have been referred to their homes as a preventive measure. Implementation of telework Orizon Food Chile South America for all personnel whose work can be carried out outside plants. Suspension of all types of work that are not essential for the operation, avoiding floating population in the premises Personal Telecom Argentina South America 30% to 50% of employees' presence in work locations to ensure social distancing Shopify Retail Canada North America Giving employees $1000 to buy office supplies while they work from home Providing to all personnel access to a 24-hour Helpline, named Health24/7, which is a benefit offered to employees and their immediate Shoprite Retail South Africa Africa families offering guidance and information on health and well-being matters, including trauma Limited non-essential travel, physical contact and gatherings; introduced screening at Telkom premises and testing for Telkom Telkom Telecom South Africa Africa employees; and made early salary payments to enable preparedness for possible lockdown

Imminent delivery of hydro alcoholic gel available to all drivers during their daily work. Provision is being prioritized in places of great need, such as in those Autonomous Communities most affected or in hospital centers. To start the measures as soon as possible and Tranvías Transportation Spain Europe grant temporary protection until the gel is supplied, other sanitizing products will be made available to drivers for their personal use and reinforcement for their work area

Vodacom Telecom South Africa Africa Ensuring increased ability for Vodacom employees to work remotely without disruption Meeting customer demand Braskem will make available to its customers in Brazil, starting in April, a new expansion of credit lines. For all defaulting customers and Brasken Petrochemical Brazil South America with credit already approved, an additional line of R $ 1 billion at the cost of 100% of the CDI can be used to purchase plas tic resins (PE, PP, PVC), caustic soda, solvents and chemical specialties GPA, Carrefour Retail Brazil South America Limiting the number of items per customer, especially in more essential categories & others Increases end-to-end delivery service to alleviate waiting time and added 25 more O2O pick-up points to meet the rising demand of HKTV Mall Retail Hong Kong Asia online shopping Hyundai relaunched its Assurance Job Loss Protection--covering 6 months of payments for people who purchase or lease a Hyundai Hyundai Automotive USA North America between March 14 and April 30, 2020 if they lose their job due to COVID-19 this year IKEA Retail Global Global Adapting for customers (improving ecommerce, new drive-thru click and collect, contactless deliveries) JD.com Retail China Asia Delivering food and medical supplies through drones in China (Hubei) Lululemon Retail Global Global Helping customers (continuing with online deliveries, keeping informed on website) Releasing packages without a signature. Increasing frequency of cleaning practices and sanitation efforts. Recommending alternate and Purolator Courier Services USA, Canada North America 27 digital options for picking up and dropping off packages Business Adaptation

Modifying production line Company Sector Country Region Initiative

More focus on education, fitness, religion and recipes for those stuck at home. A new player experience specifically for Media and BBC UK Europe children launched. Regional radio stations to provide support to local communities. BBC Radio 5 Live to host regular Entertainment Coronavirus phone-ins. Dedicated Coronavirus podcast will be released daily

Offering free services/content

Clicks group Retail South Africa Africa Offering free flu vaccinations for all store staff to help build their immunity

For all those travelers with reservations until September 30, 2020, the company offers the possibility of making a change for Hurtigruten Hospitality Norway Europe free, thanks to the "Hurtigruten Future Cruise" voucher, to travel from July 1 to December 31, 2021. for any tour of Hurtigruten, be it an expedition trip or the Norwegian coast, with a 10% discount

Suspension of activities

Princess Cruises line announced it was immediately suspending all operations for two months. Princess said it will Carnival Corp Hospitality Global Global compensate affected customers with credit for a free cruise with “an additional generous future cruise credit benefit” that they can apply toward another cruise. Customers can also request a cash refund online Cómicos de la Legua, El Art and Foro de la Fábrica & Mexico North America Suspension of activities shows, presentation, etc. until further notice Culture Other theaters NBA Sports USA North America Suspension of games until further notice

Starbucks Retail China Asia Thousands of Starbucks stores in China shut their doors, including the iconic Shanghai Reserve Roastery

Increased Production

Ramping up production at global manufacturing facilities, including hiring workers, adding shifts and activating more 3M Manufacturing USA North America production lines

28 2 Philanthropy

Corporate foundations and influential leaders pledging monitory and resource support towards supplies and infrastructure to fight the spread of the virus in the most impacted and vulnerable nations

29 Philanthropy

Donation of supplies and infrastructure

Company Sector Country Region Initiative Donated PPE and medical supplies, including respirators, surgical masks and hand sanitizer, in affected 3M Manufacturing USA North America areas in China Sourced and purchased a total of 150 ventilators, alongside other medical equipment from various Agnelli family (control Ferrari, FIAT Automotive Italy Europe overseas suppliers, and Preparing for their immediate air transport to Italy to help ease the burden on the Chrysler, and Juventus FC) health services. Provided the Italian Red Cross and ANPAS (the Italian National Association for Public Assistance) with a Agnelli family (control Ferrari, FIAT Automotive Italy Europe fleet of vehicles for the distribution of food and medicine to the sick, the elderly and people in need of Chrysler, and Juventus FC) assistance across Italy Altered production line to make sanitizers. They will be donated to public hospitals in the states of São Ambev Beverages Brazil South America Paulo, Rio de Janeiro and Brasília. Apple Technology USA North America Used its supply chain to procure and donate 10 million N95 protective masks to combat the Coronavirus

BASF Manufacturing Germany Europe Providing hospitals in the German Rhine-Neckar metropolitan region with free hand sanitizer Helping community and wider society (€26m of in-kind donations, focus on providing beds, bedding, food IKEA Retail Global Global and toys to hospitals, medical centers and shelters).

IKEA Retail Sweden Europe Found 50,000 unused masks from previous health epidemic and donated them to Gothenburg hospital

Donated 500,000 test kits and 1 million face masks to the US, Donated 1.8million face masks and Jack Ma Foundation and Alibaba Retail China Asia 100,000 Coronavirus test kits to Europe. To each of the 54 African countries, donated 20,000 test kits, Foundation 100,000 masks and 1,000 medical use protective suits and face shields LVMH Lifestyle France Europe Altered perfume production line to make sanitizers. The gel will go to French hospitals free

Unilever Retail UK Global Donating €100 million worth of products to support efforts around the world

30 Philanthropy

Financial Assistance Company Sector Country Region Initiative Agnelli family (control Ferrari, €10 Million to the Italian Civil Protection Department, and a social assistance organization called Specchio dei FIAT Chrysler, and Juventus Automotive Italy Europe Tempi/La Stampa, to help deal with the health and social needs in the city of Turin and the region of Piedmont FC) $15 Million worldwide donations to the global COVID-19 response. Matching employee donations two-to-one to Apple Technology Global Global support COVID-19 response efforts locally, nationally and internationally

Dolce and Gabbana Lifestyle Italy Europe Donation to Humanitas University for a research project hoping to help with the fight against Coronavirus.

Gates Foundation Charity Global Global Pledged a $100 Million donation to virus research

Along with Backabuddy combined to set up a fund raising campaign to increase capacity to intervene at more Gift of the Givers Charity South Africa Africa facilities should the volume of critically ill patients increase Donating $10 million to WHO and the UN Foundation‟s COVID-19 Solidarity Response Fund to support WHO and GSK Pharmaceuticals UK Europe partners prevent, detect, and manage the pandemic, particularly where the needs are the greatest € 2 million donation supporting the fight against the Coronavirus outbreak. The donation will benefit several Kering Lifestyle France & Italy Europe health-care institutions across Lombardy, Veneto, Tuscany and Lazio

KFC Food USA North America Donating $400,000 to go directly to providing prepackaged meals for school children

Donating $12 million in support of communities impacted by the COVID-19 outbreak. This includes a cash Kraft-Heinz Food USA Global component and donation in the form of Kraft-Heinz products to food banks (2 million boxes of mac and cheese and more than 666,000 frozen dinners in USA alone) Marco Bizzarri (Gucci‟s Personal donation of €100,000 to the Ausl IRCCS of Reggio Emilia, the entity gathering a range of eight Lifestyle Italy Europe president and CEO) hospitals in the Emilia Romagna region, to fight the Coronavirus outbreak Media and Established a $100 million relief fund, which includes $15 million for donations to organizations already Netflix USA Global Entertainment working to support out-of-work production employees Tata Group Manufacturing India Asia INR 1500 Crore (USD 200 Million) support towards COVID 19 and related activities Wal-Mart and Wal-Mart $25 Million commitment to support organizations on the frontlines responding to COVID -19. The money will be Charity Global Global Foundation distributed in a series of grants, each furthering the capacity of organizations to help communities

31 Philanthropy

Helping Vulnerable Society Company Sector Country Region Ini tiative Footwear Launched a chain of goods for the initial donation of 100,000 kits of essential products to vulnerable Alpargatas Brazil South America manufacturer communities affected by the Coronavirus crisis. Chef José Andrés (Michelin- Hospitality USA North America Turned 8 restaurants into community kitchens, selling meals for $7 or giving away for free starred) Network to be used to bring life-sustaining medical supplies and test kits to the elderly, those with chronic Lyft Transportation USA North America diseases, and other vulnerable populations. Supporting delivery of meals for kids and seniors in need. Facilitating necessary medical transportation, especially for low-income individuals PepsiCo Foundation (with USDA, Investing $11M to make food available to those in need and to accelerate testing - delivering meals to homes of Charity USA North America Baylor and Feed Westchester) students in rural America and hardest hit communities in New York Detergent Will donate 21 tons of bar soap to residents of the Paraisópolis favela, in São Paulo. The volume, equivalent to Ypê Brazil South America manufacturer 100 k product bars, is enough to serve all families in the community, for two months Offering free services/content Barbara Bush Foundation Created a toolkit of high-quality online resources that can be used anytime, anywhere, helping parents navigate Education USA North America for Family Literacy the vast amount of available options Google Technology USA Global US$25 million donation of ad credits to WHO and government agencies

Deploying HP BioPrinters and associated supply cassettes, free of charge, to NGOs, government agencies, and HP Technology USA Global pharmaceutical companies to accelerate drug and vaccine research to combat COVID -19 National Trust Art and Culture UK Europe Opening up its parks and gardens for free to allow people access to outdoor space while social distancing Support for emergency, health providers Costa Coffee Beverages UK Europe Delivering one million cans of ready-to-drink coffee to healthcare workers in who are battling the COVID-19 crisis Providing protective equipment for high risk medical personnel in the front line dealing with the virus, and Gift of the Givers Charity South Africa Africa purchasing ventilators, intubation sets and general medical supplies required for the management process. Will make available all its emergency medical equipment and ambulances to support the public health services JD.com Retail China Asia Donating and delivering air purifiers to hospitals Keen Lifestyle USA North America 100,000 pairs of shoes to be donated to those in need, in particular front-line workers Distributed more than 80 combos with snacks, drinks and complete accompaniments to health professionals in McDonald's Food Brazil South America two hospitals in the state of São Paulo. In each combo, the employees who prepared the packages left notes of thanks to the doctors and nurses who work on the front lines of combating and treating the disease.

32 3 Collaborative

Like minded businesses and stakeholders coming together for the greater good of creating solutions or spreading key information to help contain/ mitigate the spread of the virus. This ranges from pooling resources, sharing patents and taking collective decisions

33 Collaborative

Support for emergency, health providers

Company Sector Country Region Initiative Will develop jointly with its supply chain, manufacturing of parts for the ventilator and respirator industry, the Embraer and its supply chain Aerospace Brazil South America replacement of imported components for ventilators and high-efficiency filtration systems for transforming regular hospital beds into intensive care beds Hospitals and other medical facilities which have expertise in screening for and treating tuberculosis, are being Hospitals & Mining companies Health South Africa Africa examined for use to treat Coronavirus patients. The hospitals made available to industry employees and public Take all but two of its vessels out of service, which have been offered to the Government for the transport of Hurtigruten Shipping Norway Europe supplies and goods to local communities along the Norwegian coast Novartis, Bill & Melinda Gates R&D efforts- Supported COVID-19 Therapeutics Accelerator and a partnership with the Innovative Medicines Foundation, Wellcome, and Pharmaceuticals Global Global Initiative (IMI) Mastercard New York, LA and Cleveland are releasing "vulnerable" prisoners. Several states from New York to California have Several US prisons Public Safety USA North America banned in-person visitors Tesla & GM Automotive USA North America Offering to manufacture hospital ventilators to meet the shortage UK Engineering, automotive Vauxhall and Airbus to 3D-print parts to make 20,000 ventilators in two weeks. Rolls Royce, Jaguar Land Rover Manufacturing UK Europe and aerospace companies also in consideration Will provide up to USD 1 million, in collaboration with Hospital Israelita Albert Einstein and the Mater Dei Health Vale Mining Brazil South America Network, to scale solutions to combat COVID-19 Media and Argentina and on March 19th main newspapers in Argentina printed same covers to combat the virus. It was an action Various Newspapers South America Entertainment Brazil coordinated by the National Association of Newspapers (Adepa); Brazilian association (ANJ) replicated Various US retailers with Retail USA North America Target, Walgreens, CVS and Wal-Mart to offer drive-through Coronavirus testing parking space Stop the Spread.org and 1500 More than 1,500 chief executives around the country (USA) signed a pledge to #stopthespread of the Corona CEOs on behalf of their Think tank USA North America virus companies

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Meeting customer safety Company Sector Country Region Initiative ITC Hotels, Mirage hotels Hospitality India Asia Conversion of hotels into quarantine facilities for patients willing to pay. Tariff to be lower than their usual rates

The largest telecommunications companies in Brazil have launched a campaign together to ensure that work, Oi, Claro, Tim and Vivo Telecom Brazil South America people's study and leisure time continue even at a distance, as long as there is orientation of social isolation Donation of supplies and Infrastructure

Ambev, Gerdau and Albert Cervejaria Ambev, together with the São Paulo City Hall, Gerdau and the Albert Einstein Hospital, are joining forces Manufacturing Brazil South America Einstein Hospital to build a hospital with 100 new beds in 40 days Partnered with Avon and São Martinho Group to process and ship 15,000 kilos of sanitizer and 150,000 liters of Natura &Co Cosmetics Brazil South America alcohol in 70% solution that will be donated to the São Paulo State Health Department Financial Assistance

IRS - CRA Government USA, Canada North America Extension of deadline for filing taxes: up to July 15 in the US and up to June 15 for Canada

MYBank and the All China Federation Launched the “Non-contact Loan Mi•cro-assistance Plan” to pro•vide financial support to around 10 million micro- of Industry and Commerce (and 105 Finance China Asia and-small enterprises (MSE‟s) around China in the re­sump­tion of work and production. Services include specialist Chinese banks) loans, interest free loans, special funding, helping offline business get online etc. South African Health Department & Government South Africa Africa Help in cash or kind and said the team is now coordinating the offers. other businesses The Seattle Foundation, United Way, Launched a regional COVID-19 Response Fund (CRF) to address the emerging community needs of COVID-19. . Microsoft, Amazon and Starbucks & Various USA North America Microsoft is making an initial $1 million anchor donation to help launch this effort immediately. King County, City of Seattle Offering free services/content GSK will make its established pandemic vaccine adjuvant platform technology available to enhance the GSK, CEPI Pharmaceuticals UK, Norway Europe development of an effective vaccine against the corona virus South African Health Department & Help in cash or kind. Application (app) that helps with the tracking and tracing of contacts as each person who Health South Africa Africa other businesses tests positive

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Increased production Company Sector Country Region Initiative Ford is collaborating with 3M to manufacture "Powered Air-Purifying Respirators.” Ford is trying to expand GE Ford, 3M, GE, United Auto Manufacturing USA North America Healthcare's production of their current ventilator. Ford and its workers will make more than 100,000 plastic face Workers union(UAW) shields weekly. The company will also use its 3D printing machinery to make disposable respirators Working with Government and health authorities to increase the supply of ventilators. The majority of F1 teams are Formula 1 (F1) teams Automotive Global Global aiming to work out ways to use their engineering facilities to boost production.

UK Engineering, automotive Manufacturing UK Europe Produce medical ventilators from current assembly line and aerospace companies

Meeting customer demand Hema and multiple Food China Asia Hiring nearly 2,000 employees from more than 30 restaurant chains restaurants Bank of America, Goldman Sachs, Bank of New York Mellon, Citigroup, JP Morgan Chase, Morgan Stanley, State Various banks of USA Finance USA North America Street, and Wells Fargo have stopped all stock buybacks for the 2nd quarter in order to maintain their solvency and liquidity for customers during the outbreak Various network providers of Comcast, Charter, Verizon, Google, T-Mobile and Sprint have signed a pledge to keep Americans internet-connected Telecom USA North America USA for the next 60 days, even if people cannot afford to pay Information / advocacy Celebrities worldwide using #StayAtHome to share videos and posts to encourage people to stay indoors and Celebrities and influencers Entertainment Global Global maintain social distancing practices, making them aware of how grave the situation is Released a live map that tracks Coronavirus cases worldwide, showing updated data by country, including the total number of infected, the number of recovered and deaths, among other information. The tracker uses data from Microsoft Technology Global Global sources such as the World Health Organization (WHO), the United States Center for Disease Control and Prevention (CDC) and the European Center for the Prevention and Control of Diseases (ECDC)

WhatsApp, WHO, UNICEF, Creation of WhatsApp Coronavirus Information Hub, a messaging hotline to offer simple, actionable guidance, Technology Global Global UNDP general tips and resources for users around the world to be better informed about the disease

36 4 Shared value

Businesses playing to their key strength and expertise to ensure the customers (community as a whole), employees and their supply chains are not impacted economically and socially, in addition to basic steps like increasing production, hygiene levels and putting profit in the back seat

37 Shared value

Offering free services/content Company Sector Country Region Initiative Giving higher education and K-12 institutional customers of their Creative Cloud apps the ability to request temporary “at-home” Adobe Technology Global Global access for their students and educators. This is being granted through May 31, 2020 at no additional cost Media and BBC UK Europe Delayed their planned TV Licence Fee charge for the over-75s Entertainment Brompton Bicycles Lifestyle UK Europe The folding bicycle maker is providing 200 bikes to hire, free of charge, to NHS key workers Providing complimentary release to companies and organizations specifically donating money, shelter, services, etc. to assist in the Media and Business Wire Canada North America effort to contain the spread and repercussions brought on by the virus. They are not going to comp releases for those looking to sell Entertainment or market products related to the COVID-19 pandemic Media and CANAL+ (Vivendi) France Europe Offered free plans for two weeks during the country‟s lockdown due to the Coronavirus outbreak Entertainment Cisco Technology Brazil South America Free offer of its collaboration and communication platform for companies worldwide

The speed of fixed broadband services gradually increased for all subscribers, at no additional cost. The company is also inv esting in Claro Telecom Brazil South America the opening of signal channels and content in pay-tv services

Free and online consultancies to micro and small business owners who need to answer questions related to the Coronavirus. The Consolide Consultancy Brazil South America package includes issues such as vacation anticipation, postponement of FGTS payment and home office hours

Envision Solar Utilities USA North America Providing standalone solar-electricity units for emergency facilities that cannot get grid access for fossil-electricity Grant unlimited free ad credits to the World Health Organization to promote accurate information about the crisis. Remove false Facebook Technology Global Global claims and conspiracy theories that have been flagged by leading global health organizations and will block people from running ads that try to exploit the situation, such as by falsely advertising a cure Google Technology USA North America Made their video conferencing service, Hangouts Meet, available for all G-suite customers until July 1 US, UK, Headspace Hospitality Global Free access for educators and health professionals Canada, AUS Lindsay Wesner - Education across the globe and, following COVID-19, she has been strategizing to put things in place for remote learning in the SA Education South Africa Africa Coach context LinkedIn Opening up 16 of its learning courses for free. Courses that provide tips on how to stay productive, build relationships when you‟re Technology Global Global (Microsoft) not face-to-face, use virtual meeting tools and balance family and work dynamics in a healthy way

38 Shared value

Offering free services/content Company Sector Country Region Initiative Lululemon Retail Global Global Services for the community (providing yoga/meditation/workout free content online)

The chain decided to support micro and small companies in the food sector in Brazil, opening free and online training McDonald‟s Food Brazil South America classes for professionals working in this segment. The courses will have a grid divided into three main pillars: Food Safety, Hygiene and Sustainable Development Mercado Livre - Mercado Ecommerce Brazil & Argentina South America Will not charge commissions paid by sellers who sell essential products in its marketplace Libre Created a chatbot aimed at helping to answer people‟s questions about the virus, adding to the company‟s existing Microsoft Technology Global Global efforts, which include a COVID-19 tracking tool with Bing Media and Pornhub Italy, Spain, France Europe Free access to premium content Entertainment Safaricom Telecom South Africa Africa All person-to-person transactions below KSh1,000 ($10) shall be free for the next 90 days Through Health Cloud, Salesforce is offering free access for qualified emergency response teams, call centers and care Salesforce Technology USA North America management teams for health systems affected by Coronavirus

Service Now Technology USA Global Rolled out 4 emergency response apps to our customers and government agencies free of charge

Zero-rated government websites that provide information on the Coronavirus and zero-rated access to higher education Telkom Telecom South Africa Africa websites to allow learning to continue online

Telstra Telecom Australia Oceania Giving all of its home broadband customers unlimited data until the end of April Media and Providing free access to the most important news and useful guidance on the Coronavirus outbreak to help readers The New York Times USA North America Entertainment understand the pandemic Three Hong Kong (+ 3 Helping underprivileged students with remote learning, such as buying Zoom service and providing 30 GB mobile data Telecom Hong Kong Asia NGOs) for free Providing a range of free and discounted services such as 15GB of high-speed data for wireless consumer and small business customers from March 25 through April 30, 2020. Two months of waived internet and voice service charges Verizon Telecom USA North America for current Lifeline customers and a new affordable internet option for low-income households. Unlimited domestic calling to customers on limited-minute plans. Free international calling to countries identified by the U.S. Centers for Disease Control as level 3 impacted by the Coronavirus effective March 18 through the end of April

39 Shared value

Offering free services/content Company Sector Country Region Initiative Twinkl Educational Education UK Europe Providing free access to its educational resources for parents, carers and teachers so children can continue to learn at home Publishing Waived Delivery Fee for more than 100,000 independent restaurants across US & Canada. Launched daily dedicated, UberEats Food USA North America targeted marketing campaigns, both in-app and via email, to promote delivery from local restaurants

Extending 30 days of free self-storage at U-Haul-owned and -operated facilities to help college students impacted by U-Haul Transportation USA, Canada North America unforeseen schedule changes at their universities

Opera companies and orchestras including New York‟s Met Opera and the Berlin Philharmonic have been live-streaming concerts to audiences around the world Various cultural Art and Culture Global Global The Louvre and the Uffizi are among famous museums and galleries offering virtual tours institutions Google‟s Arts & Culture platform has partnered with 1,200 leading museums and archives to show their exhibits online and offer Street View tours Will hand more than 2.7 million Pay Monthly customers unlimited minutes to landlines and mobile numbers, plus a 10GB Virgin Telecom UK Europe data boost – at no extra cost. This helpful incentive will last for a month Vodacom e-school: Through the e-school, Grade 8-12 high school learners who are Vodacom subscribers are now able to Vodacom Telecom South Africa Africa access classroom content, across all major subjects for free, as the African mobile communications company has zero-rated browsing on the site for its customers

Remotely sign up schools to free accounts of his videoconferencing software. Video chat service available for free in some Zoom Technology Global Global regions and has removed time-limit caps in others, particularly for schools from K-12

Donation of supplies and Infrastructure

Grupo Modelo Beverages Mexico North America Converted the alcohol from Corona Cero Beer into 300 k bottles of antibacterial gel BP Energy UK Europe BP will supply free fuel to the UK‟s emergency services vehicles during the current crisis Listoke Distillery and Beverages Ireland Europe Selling newly made hand sanitizer at cost price and donating to charities, emergency services and hospitals Gin School Detergent Producing alcohol gel in its Amparo factory, in the interior of São Paulo. The product, which is not part of its portfolio, will be Ypê Brazil South America manufacturer delivered to employees and health entities in the region

40 Shared value

Helping vulnerable society Company Sector Country Region Initiative Amazon Retail USA North America Created a $5M dollar fund to help affected small businesses in Seattle Boomera and Avina are helping cooperatives of recycled material in this moment of restriction to social contact. These Boomera Recycling Brazil South America environmental agents depend on the daily collection and sorting work that has been restricted at the present time Free food to children impacted by the Coronavirus outbreak. The fast-food chain is giving away two kids meals with any Burger King Food USA North America purchase made via the Burger King app Disneyland Resort and Hospitality USA North America Donating excess food to food bank during closure Walt Disney World Resort GPA, Carrefour & others Retail Brazil South America Reserving specific hours exclusively for elderly consumers

A €1.5 million fund to help support bar staff and the elderly - €1.2 million will be provided to bar staff unable to work Guinness Beverages Ireland Europe following the Government recommendation all pubs across the country close. €300,000 will be used to support elderly people during the unprecedented health crisis, through a partnership with Alone, a charity for the elderly

Special opening stores schedule: The retailer will open all its supermarkets and hypermarkets an hour earlier every Pick n Pay Retail South Africa Africa Wednesday for elderly customers to shop for their groceries and essentials Various Dutch Banks (e.g. Finance Netherlands North America Agreed to give small businesses a six-month delay in payments on loans ING Groep & ABN Amro) Employee Care Offering frontline cleaning workers free insurance cover until 30 April 2020 of a Lump Sum Benefit of HK$/MOP15,000 if Hong Kong and AIA Group Insurance Asia they‟re diagnosed with the novel Coronavirus, and a further HK$/MOP15,000 Death Benefit in the unfortunate event of Macau death due to the virus with no pre-registration or insurance purchase required Assured its garment suppliers of taking shipment of goods that have already been manufactured, much to the relief of H&M Retail Global Global some Bangladeshi exporters. Helping co-workers (income stability, additional parental leave, flexible working), and suppliers and tenants (cash flow IKEA Retail Global Global relief and rent and service charge free) Lululemon Retail Global Global Helping employees (Pay for all hours scheduled to work while shops are closed and access to Global Pay Relief plan) Special Cash Bonus and Early Payment of Q1 Bonuses Totaling Nearly $550 Million for Hourly Associates. Plans to hire Wal-Mart Retail USA North America more than 150,000 hourly associates in the U.S

41 Shared value

Financial assistance Company Sector Country Region Initiative Packages that include features such as zero rate of payment on credit card; interest reduction for voluntary credit card Bank Original (FinTech) Finance Brazil South America installments; and a period of 60 days to pay off the first installment of a personal loan, pay the debt renegotiation installment and install the current contract balance Banks of UK Finance UK Europe Barclays, HSBC and Lloyds are waiving interest on overdrafts, giving 90-day payment holidays on mortgage payments Will offer funding and engineering support to Technology projects aimed at curbing COVID-19 and its social and economic impact. CcHub will provide $5000 to $100,000 funding blocks to companies with COVID-19 related projects covering last mile CcHub Technology South Africa Africa communication, support for the infected and the most vulnerable, production of essential medical supplies and support for disrupted food supply-chains. Facebook for Business Technology Global Global Facebook Small Business Grants Program: offering $100M in cash grants and ad credits to help during this challenging time

Novartis Pharmaceuticals Global Global Created USD 20 million global fund to support impacted communities

Donating $1 million to the Poynter Institute‟s International Fact-Checking Network (IFCN). The $1 million grant will help in fact- WhatsApp Technology Global Global checking for the #CoronaVirusFacts Alliance, which spans more than 100 local organizations in at least 45 countries Information / advocacy CEO Galen Weston has issued an open letter to shoppers assuring them that grocery stores will remain open, shelves will be Loblaws Retail Canada North America stocked, prices won‟t go up and there will be priority times for vulnerable customers

Magazine Luiza Retail Brazil South America The owner, Luiza Trajano, is opposed to mass layoffs and calls for caution to businesspeople at this time

CEO Arne Sorenson speech to reassure employees clearly articulating the problems affecting their business and what is/will Marriott International Hospitality Global Global be done, including CEO pay cut Increase education and training of consultants and staff to become advocates and educated on how to help fight the Natura &Co Cosmetics Brazil South America spreading of COVID-19, including proper sanitization with soap + water regularly. Increased production

Multiple local companies Manufacturing Hong Kong Asia Launched their own face mask production line to lighten domestic pressure Manufacture of product instrumental for stopping the spread. Taken immediate steps to significantly increase capacity across Natura &Co Cosmetics Brazil South America all businesses New World Development Real Estate Hong Kong Asia Invested HK$10m (around US$ 1.3m) to set up its own face mask factory

42 Shared value

Meeting customer demand Company Sector Country Region Initiative Supporting parents and parents-to-be on supply concerns due to stockpiling and offers seven tips to protect your baby, Danone Retail France Global as part of its Aptamil Aptaclub Increasing capacity of protective garments during this time of high demand. Tyvek® manufacturing operations run 24 DuPont Manufacturing USA North America hours a day and the nine global manufacturing facilities that produce garments are also working overtime to increase capacity GSK Consumer Healthcare is prioritizing actions in its supply chain to deliver more consumer products that are in high GSK Pharmaceuticals UK Europe demand, due to COVID-19 Will help ventilator manufacturers by offering fast-track loan applications, cheaper interest rates and extended HSBC Finance UK Europe repayment terms Mercado Livre - Mercado Monitoring prices and the sale of alcohol gels and masks on its platform, with the possibility of canceling offers with a Ecommerce Brazil & Argentina South America Libre disproportionate increase in prices. Changed iconic logo from “shaking hands” to touching elbows Commitments built on Sandoz pledge to maintain price stability of essential medicines and strong support of patients Novartis Pharmaceuticals Global Global and healthcare systems Pick n Pay Retail South Africa Africa All Smart Shoppers over the age of 60 will also earn double points in-store every Wednesday The Charoen Pokphand Manufacturing Thailand Asia Building a new factory to produce face masks to help combat Covid-19 (CP) Meeting customer safety DHMS WHO Global Outbreak Benefit: Immediately accessible to members, provides funding in full, from the scheme‟s Discovery Health Insurance South Africa Africa risk pools, to cover the tests and treatment in the case of a confirmed COVID-19 diagnosis. Discovery has created a regularly updated Information Hub, accessible to the public on its website, to encourage understanding of facts

Providing a paper shield for customers ordering food takeaway so they can “eat privately” in office and avoid risk from Meituan Dianping Retail China Asia others nearby Support to small business vendors 90-day loan repayment holiday for South Africa small and medium-sized businesses in a bid to soften the economic Standard Bank Finance South Africa Africa impact of the Coronavirus To provide €500 million of cash flow relief to support small and medium sized suppliers and small-scale retailers whose Unilever Retail UK Global businesses rely on Unilever

43 Shared value

Modifying production line Company Sector Country Region Initiative Use the lines of its brewery in Piraí, to produce 500,000 units of hand sanitizer. The brewery will be responsible to Ambev Beverages Brazil South America produce the bottles and for the logistics for delivery

Brewdog Beverages UK Europe Making hand sanitiser in its distillery by repurposing the production line

GAP Lifestyle USA North America Pivot resources so factory partners can make masks, gowns & scrubs for healthcare workers on the front lines

H&M Retail Global Global Making and distributing facemasks and other PPE for healthcare workers Mobilizing their 3D printing team, digital network partners and technology to design & produce essential medical parts HP Technology USA Global like ventilator valves, breathing filters & face mask clasps, and deploying BioPrinters & cassettes free of charge for drug & vaccine research Listoke Distillery and Gin Beverages Ireland Europe Stopped gin production to make hand sanitiser School

Mahindra Ltd Automotive India Asia Repurposing its production line to manufacture simple and complex ventilators

Started production of medical-grade disinfectants to support the fight against the pandemic in Europe, offering to Nivea Retail Germany Europe deliver 500 tonnes to medical facilities and public services Use its global network to produce items such as surgical masks and hospital gowns. It had already donated 10,000 Zara (Inditex) Lifestyle Global Europe masks and a further 300,000 were due to be sent by the end of the week (20 Mar)

Support for emergency, health providers

Startups Colab and Epitrack launched an application capable of monitoring the risks of Coronavirus infection in Brazil. From a detailed questionnaire, which must be answered by users, the citizenship platform and healthtech hope to Colab & Epitrack Technology Brazil South America generate heat maps that show the risks of infection by covid-19 in the country. All data generated on the platform will be shared free of charge with public managers and researchers

Production of robot designed to reduce the likelihood of hospital-acquired infections (HAIs) has been accelerated and it UVD Robots Technology China & Italy Global now takes less than a day to make one robot at their facility in Odense, Denmark

44 Building trusted leadership to create a better future

GlobeScan is an insights and strategy consultancy, focused on helping our clients build long-term trusting relationships with their stakeholders. Offering a suite of specialist research and advisory services, we partner with business, NGOs and governmental organizations to meet strategic objectives across reputation, sustainability and purpose.

Established in 1987, GlobeScan has offices in Cape Town, Hong Kong, London, Paris, San Francisco, São Paulo and Toronto, and is a signatory to the UN Global Compact and a Certified B Corporation.

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