Welsh Parliament Human Resources
Learning & Development Administrator Information Pack
SC-015-20
Welcome from the Head of Service or Head of HR
Lowri Williams
Thank you for your interest in applying for the Learning and Development Administrator at the Senedd. Our valued Team Support Officer role provides the Senedd with high quality administrative support across a range of functions and to a broad range of customers.
The role of Team Support Officer can be varied, providing high quality, administrative support and customer driven service each and every day with an exposure across a variety of different teams and customers.
We are looking for motivated people from a variety of different backgrounds, to bring differing perspectives, experience and skill sets to our vibrant, inclusive organisation. You will be collaborative, proactive and work well as a member of a team. Our staff utilise a variety of working patterns and all flexible working requests will be seriously considered.
If you’d like to work in a busy, friendly, customer-focused role at the heart of democracy in Wales, and have the skills and experience we are looking for, then we’d love to hear from you.
2 Post Reference: SC-015-20
Job Title: Learning and Development Administrator
Salary: : £19,681 - £23,450 pro rata (Pay Band - Team Support)
Duration: Temporary – Maternity Cover up to 30 November 2021. We welcome applications on a secondment basis.
Service: Human Resources
Location: Senedd, Tŷ Hywel, Cardiff Bay
This role will normally be based at Ty Hywel in Cardiff Bay, but in accordance with Regulations and current Welsh Government guidelines the role will initially be home based. You will be provided with the support and equipment you will need to be able to work from home.
Pattern of Working: This is a part-time job share position, 3 days a week consisting of 22 hours. Days of work to be Monday, Tuesday and Wednesday.
Security Clearance: This position has been assessed as requiring a ‘SC’ level of security vetting. For candidates who do not currently possess this level of clearance, appointment would be subject to the successful completion of this level of security vetting.
Purpose of the post:
The successful post holder will be at the heart of building employee capability, change, learning and development throughout the organisation. This is an exciting opportunity to work in a busy, constantly evolving environment and to develop experience that will help shape future service delivery.
You will be responsible for providing administrative support for the team, and will be a key point of contact for Commission Staff and Training Providers. Working as part of a small team as well as on their own initiative at times, the post holder will report directly to the Training Officer (EO).
About the role:
The Organisational Development & Learning (OD&L) team is responsible for the Senedd’s learning offering, delivering in-house training solutions as well as sourcing appropriate external suppliers, ensuring the best use of organisational resource. The team focusses on building organisational capability through its learning and Organisational Development (OD) initiatives.
The team are responsible for the design and delivery of the Commission’s Organisational Development People Strategy, managing the Senedd’s Performance Management approach; development programmes (Apprenticeship, Graduate and Work Placement
3 schemes); staff engagement approaches; and facilitation of team and service improvement or strategy development activities.
The successful candidate will have excellent interpersonal skills; have a focus on customer service and getting the job done; will be organised, with effective and efficient administrative skills; and will adopt a positive and flexible approach to their work. You will be required to book and make payments for all training requests and to maintain all L&D records, budgets and spreadsheet. You will also be required to manage the teams shared inbox and respond to customers appropriately. The role will also include the development of the Senedd’s annual training calendar in conjunction with the Training Officer.
Heulwen Beasley , Training Officer
The HR department is a busy, collaborative environment where we help and support people to work to the best of their abilities. Working in HR has given me the opportunity to work with people and teams from all areas of the Senedd, building great relationships and allowing me to develop an understanding of how the Senedd works. Days in HR are busy and varied, it is a friendly environment where we all help and support each other to achieve our objectives. The strong sense of team work and dedication makes this possible and makes working in HR a rewarding, challenging and fulfilling experience.
Core Responsibilities:
Key tasks:
Finance and budget management
. Raise purchase orders and process invoices for various learning initiatives using the Senedd’s finance system (NAV). You will also be responsible for recording and monitoring all training expenditure onto relevant spreadsheets and databases.
Communicating the L&D offering
. Promote training opportunities and events internally. In particular, the co- ordinating and arranging of the annual Learning at Work Week event.
. Maintain the OD&L intranet pages and update the Senedd’s News Page and Yammer sites.
. Manage and monitor the L&Ds mailbox responding to enquiries from internal customers, trainers and members of the public
Training
. Support the planning and co-ordination of training sessions, in alignment with the Senedd’s Learning and Development Framework offering, and supporting the Training Officer with the annual training calendar.
4 . Making administrative and logistical arrangements, including hospitality, room bookings, car parking and visitor passes, ICT profiles and vetting procedures for external trainers as well as for work experience and interns;
. Carry out evaluations on all training undertaken and again three months after the training course has taken place.
Project work
. Assist in delivering current and upcoming organisational projects.
Job Specific skills and Competencies:
This section states which skills and experience are deemed to be essential for this role, and also which are considered desirable.
You should refer to these job specific criteria in your application form.
Job Specific criteria:
1. Excellent communication and interpersonal skills with experience of working with sensitive and confidential information.
2. Experience of financial and budget management administration processes and records management.
3. Excellent accuracy and attention to detail, along with effective organisational and planning skills and the ability to respond quickly to changing demands.
4. Excellent ICT skills, with experience of managing Office 365-based databases and data in Microsoft Excel.
Desirable criteria:
1. Experience of arranging and planning learning and development events and activities.
Welsh language criteria:
The language skills for this post have been assessed Courtesy Level Welsh.
Candidates should have the ability to:
. To pronounce Welsh names, answer the telephone, greet people or make introductions bilingually
5 . To understand and use proactively familiar, everyday, expressions
. To understand very short texts where people are giving basic information about themselves or others in correspondence, on forms or to interpret content using the technology available.
These skills will be assessed as part of the selection process. If the successful candidate does not possess these skills, they will be expected to commit to learn them during an agreed period.
Examples of what to expect for a courtesy level Welsh assessment are provided on our resources web page
Level Competency Areas and Behaviours:
These are the specific competencies that you will be expected to demonstrate in this role.
Competency areas and behaviours will be assessed at interview stage and do not need to be addressed within your application form.
Delivering results to our customers
Deal efficiently, assertively and politely with customers and keep them informed of progress while taking responsibility for own actions and work with minimal supervision.
Working With and Valuing Others
Plan and manage own time effectively and are aware of others’ workload and help out when necessary.
Leadership
Take responsibility for contributing to the achievement of the team’s goals and use initiative to find solutions to problems.
Learning and improving
Make suggestions to improve working practices and propose new ideas while learning from past experience.
Development Opportunities Offered by the Post:
We are committed to investing and developing our people to the very highest of standards and to the best of their abilities. The Senedd offers a breadth of learning opportunities both internally and externally tailored to each individual and their needs.
The successful candidate will be encouraged to take advantage of the learning opportunities available to continually develop within a unique political environment.
For further information about this position please contact Bleddyn Harris on 0300 200 6394.
6 Working at the Senedd The Senedd is an exciting place to work. We have progressive policies and a commitment to training and development.
When you work here, you’re entitled to:
■ 31 days annual leave per year ■ Incremental pay rise ■ 11 days Public and Privilege ■ Principal Civil Service holidays per year pension scheme
■ Access to occupational health ■ Family friendly policies, including career break, part- ■ Access to Employee time working, job share, term Assistance Programme time working and special leave ■ Supportive work place ■ Generous maternity, foster, equality networks adoption, and shared parental leave
7 Our Values:
Our values are part of everything we do. Together, we’ve created a set of values that celebrate the way we work together, and remind us of who we are and what we stand for.
RESPECT PASSION PRIDE
We are inclusive, We are purposeful in We embrace kind, and value each our support of innovation and other’s contributions democracy and pull celebrate our in delivering together to make a achievements excellent services difference for the together as a team people of Wales
WE ARE ONE TEAM
We look forward to seeing how your values align with ours, so you can help nurture a positive and inclusive culture with us.
8 Our official languages (Welsh and English):
We are fully committed to continuously enhancing and improving our exemplary bilingual services and to being a truly bilingual organisation so that Members of the Senedd, the public and staff can choose to work or communicate naturally in either or both of our official languages, with the use of both languages proactively encouraged and facilitated.
Though we do not require all our staff to be fluent in both our official languages, our expectation is that they are all committed to the delivery of services in both our official languages. To that extent, we expect all Senedd appointees to have, or to acquire during an agreed period, courtesy-level skills in Welsh. All posts are assessed in the context of the service area’s ability to deliver bilingual services to our customers and some posts, therefore, require a higher level of Welsh to facilitate that, such requirements are expressed above.
Diversity and Inclusion: We want to foster an inclusive organisational culture, attracting and retaining the widest range of talent and ensures that all our employees realise their full potential, irrespective of their background. We want our workforce to be more representative of all sections of society at all levels in the organisation.
We welcome applications from a diverse range of people, from all backgrounds and with many different skills, experience and perspectives. We particularly encourage applications from disabled people and people from Black, Asian and Minority Ethnic backgrounds, who are currently under-represented in our workforce. Find out more about our approach to diversity and inclusion on our website.
All appointments will be made on merit.
Apply now!
Details of the Selection Process: Candidates are required to complete an application form addressing the job specific criteria.
Closing Date for applications: 10.00 12 October 2020.
Completed application forms must be sent to [email protected] by the closing date. Interviews will be held virtually using Microsoft Teams on: 26 October 2020.
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