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Bus Passenger Survey Autumn 2016 Summary of Key Results in England 1 Authority Results Summary Findings

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Bus Passenger Survey Autumn 2016 Summary of Key Results in England 1 Authority Results Summary Findings Bus Passenger Survey Autumn 2016 Summary of key results in England 1 Authority results Summary findings Summary findings by English authority areas* The charts below show the range of scores across authority areas. Overall satisfaction with the journey (%) On-bus journey time 50 60 70 80 90 100 Satisfaction (%) 2016 All 82 95 50 60 70 80 90 100 areas* 2015 79 94 All 2016 79 91 areas* 2015 2016 Average = 85 82 90 78 93 PTEs** 2015 Average = 86 82 89 2016 Average = 83 79 88 PTEs** 2015 Average = 84 81 87 Satisfaction with value for money (%) 35 45 55 65 75 85 Factors affecting journey time (%) Passengers told us if their journey time was affected by 2016 All 46 76 any of six reasons (they could choose more than one) areas* 2015 41 80 Proportion of journeys affected: 20 30 40 50 60 70 2016 Average = 67 57 74 PTEs** 2016 38 58 2015 Average = All 65 61 71 areas* FARE-PAYERS ONLY 2015 34 57 2016 Average = 52 46 58 Satisfaction with punctuality (%) PTEs** 2015 Average = 49 42 57 50 60 70 80 90 100 All 2016 65 84 Journeys were affected by: areas* 2015 64 84 Road conditions 0 10 20 30 40 2016 Average = 72 67 79 Congestion 15 37 PTEs** 2015 Average = 74 71 78 Roadworks 6 19 Poor weather conditions 1 7 Anti-social behaviour (%) Bus related 0 10 20 30 40 Passenger boarding times Passengers told us if they had ‘cause to worry or feel 10 25 uncomfortable’ from the behaviour of other passengers Waiting too long at stops 2 12 Proportion of journeys affected: 0 10 20 30 40 Driver driving too slowly 1 7 All 2016 4 10 areas* 2015 3 10 2016 5 9 Average = 7 *The authority areas covered in the autumn 2016 survey are not exactly PTEs** the same as those covered in the autumn 2015 survey, although the majority 2015 5 10 Average = 7 are the same (including all six PTEs) **Passenger Transport Executive areas 2 3 Summary findings by English authority areas* The charts below show the range of scores across authority areas. Overall satisfaction with the bus journey (%) % – very/fairly satisfied* Cheshire East (480) 93 Cornwall (767) 87 County Durham (724) 89 Essex (769) 86 Gtr. Manchester (1930) 83 Herefordshire (488) 95 Leicester City (615) 86 Merseyside (2434) 90 Milton Keynes (476) 84 Norfolk (995) 87 Northumberland (552) 92 Nottingham City (853) 91 Nottinghamshire (1112) 93 Oxfordshire (1252) 91 South Yorkshire (1600) 85 Tees Valley (1834) 91 Tyne & Wear (1480) 90 West Eng. Part. (1592) 85 West Midlands (3391) 85 West Yorkshire (1523) 82 York (City of) (696) 90 Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied Q Overall, taking everything into account from start to end of the bus journey, how satisfied were you with your bus journey? *Due to rounding the percentage very/fairly satisfied may not always be equal to the sum of the very and fairly satisfied values in the chart 2 3 1 Authority results Summary findings Satisfaction with value for money – fare-paying passengers (%) % – very/fairly satisfied* Cheshire East (133) 60 Cornwall (307) 61 County Durham (277) 58 Essex (299) 46 Gtr. Manchester (1051) 70 Herefordshire (141) 59 Leicester City (295) 62 Merseyside (1123) 73 Milton Keynes (242) 60 Norfolk (386) 60 Northumberland (183) 56 Nottingham City (454) 76 Nottinghamshire (349) 72 Oxfordshire (767) 60 South Yorkshire (774) 69 Tees Valley (670) 67 Tyne & Wear (649) 74 West Eng. Part. (923) 56 West Midlands (2184) 62 West Yorkshire (773) 57 York (City of) (264) 68 Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied Q How satisfied were you with the value for money of your journey? *Due to rounding the percentage very/fairly satisfied may not always be equal to the sum of the very and fairly satisfied values in the chart 4 5 Satisfaction with punctuality of the bus (%) % – very/fairly satisfied* Cheshire East (449) 74 Cornwall (727) 72 County Durham (678) 79 Essex (711) 70 Gtr. Manchester (1732) 67 Herefordshire (461) 84 Leicester City (553) 65 Merseyside (2217) 78 Milton Keynes (465) 66 Norfolk (937) 76 Northumberland (507) 80 Nottingham City (808) 83 Nottinghamshire (1039) 82 Oxfordshire (1153) 72 South Yorkshire (1448) 74 Tees Valley (1666) 78 Tyne & Wear (1370) 79 West Eng. Part. (1485) 67 West Midlands (3176) 72 West Yorkshire (1412) 67 York (City of) (662) 77 Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied Q How satisfied were you with the punctuality of the bus? *Due to rounding the percentage very/fairly satisfied may not always be equal to the sum of the very and fairly satisfied values in the chart 4 5 1 Authority results Summary findings Satisfaction with on-bus journey time (%) % – very/fairly satisfied* Cheshire East (478) 90 Cornwall (761) 85 County Durham (726) 86 Essex (779) 85 Gtr. Manchester (1929) 79 Herefordshire (491) 88 Leicester City (609) 81 Merseyside (2476) 87 Milton Keynes (481) 83 Norfolk (1015) 82 Northumberland (555) 88 Nottingham City (866) 89 Nottinghamshire (1118) 91 Oxfordshire (1244) 85 South Yorkshire (1595) 83 Tees Valley (1847) 87 Tyne & Wear (1491) 88 West Eng. Part. (1585) 79 West Midlands (3394) 82 West Yorkshire (1534) 81 York (City of) (706) 86 Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied Q How satisfied were you with the length of time your journey on the bus took? *Due to rounding the percentage very/fairly satisfied may not always be equal to the sum of the very and fairly satisfied values in the chart 6 7 Factors affecting journey length – how this varies by area (%) Reading The chart below shows the different factors affecting the length of time that passengers’ journeys the chart took and how these varied by the 21 authority areas. The white band shows the range of scores (the percentage of journeys affected) for each factor and the black dots mark the individual scores for each area. The highest and lowest scores are shown at each end of the white bands. This shows, for example, that congestion/traffic jams tend to impact upon a higher percentage of journeys than roadworks, as the white band is further to the right. However, there is wider variation in scores for congestion/traffic jams than there is for roadworks. 0 10 20 30 40 50% Congestion/ traffic jams 15 37 Time it took passengers to board 10 25 Road works 6 19 Waiting too long at stops 2 12 Poor weather conditions 1 7 Driver driving too slowly 1 7 0 10 20 30 40 50% Q Was the length of your journey affected by any of the following? (Note: more than one response was permissible) 6 7 2 Operator results Summary findings Summary findings by bus operators* Overall satisfaction with the journey (%) 50 60 70 80 90 100 National operators – averages All 2016 80 95 2016 2015 operators 2015 78 97 • Arriva 88% • Arriva 89% • First 84% • First 84% Operators 2016 81 93 • Go-Ahead 90% • Go-Ahead 89% within • National Express 84% • National Express 85% PTEs 2015 81 94 • Stagecoach 86% • Stagecoach 86% Overall satisfaction with the bus journey (%) % – very/fairly satisfied** NATIONAL OPERATORS Arriva (4718) 88 First (8236) 84 Go-Ahead (6681) 90 National Express (3021) 84 Stagecoach (7021) 86 OPERATORS Anglian Buses (331) 87 Arriva in Cheshire East (295) 94 Arriva in County Durham (295) 85 Arriva in Leicester City (275) 87 Arriva in Mersey (1298) 90 Arriva in Milton Keynes (372) 82 Arriva in Northumberland (362) 90 Arriva in Tees Valley (1027) 92 Arriva in Tyne & Wear (236) 93 Arriva in West Yorkshire (221) 84 Blackpool Transport (437) 88 Bluestar (390) 90 Brighton and Hove Bus (790) 87 Carousel Buses (328) 91 Cumfybus in Mersey (229) 92 *As a result of the areas selected, the proportion of each major operator’s services covered by the survey will vary **Due to rounding the percentage very/fairly satisfied may not always be equal to the sum of the very and fairly satisfied values in the chart 8 9 Overall satisfaction with the bus journey (%) % – very/fairly satisfied** OPERATORS CONTINUED First in Cornwall (617) 86 First in Essex (574) 87 First in Gtr. Manchester (803) 83 First in Leicester City (255) 83 First in Norfolk (512) 86 First Potteries (708) 83 First South Coast (741) 87 First in South Yorkshire (937) 82 First in West England Part. (1408) 85 First in West Yorkshire (1043) 81 First in York (580) 90 Go NE in County Durham (305) 91 Go NE in Tyne & Wear (659) 91 Hedingham & Chambers (320) 82 Konectbus (451) 95 Metrobus (499) 88 National Exp. in West Mids (3021) 84 Nottingham City Transport (903) 92 Oxford Bus in Oxfordshire (640) 91 Oxford Bus Park & Ride (300) 93 Plymouth Citybus (620) 90 Reading Buses (1033) 93 Rosso Buses (286) 83 Southern Vectis (315) 91 St’coach Cumbria & N. Lancs (293) 87 St’coach in Gtr. Manchester (880) 82 Stagecoach Lincolnshires (376) 90 Stagecoach in Mersey (660) 87 St’coach in Nottinghamshire (381) 90 Stagecoach in Oxfordshire (444) 89 Stagecoach South East (335) 80 Stagecoach South West (464) 89 St’coach in South Yorkshire (588) 89 Stagecoach in Tees Valley (791) 89 Stagecoach in Tyne & Wear (532) 87 Stagecoach West (1042) 88 Trent Barton (224) 93 Wilts & Dorset Buses (493) 91 Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied Q Overall, taking everything into account from start to end of the bus journey, how satisfied were you with your bus journey? 8 9 32 Operator results IntroductionSummary findings Value for money (%) 35 45 55 65 75 85 National operators – averages All 2016 43 81 2016 2015 operators 2015 41 81 • Arriva 66% • Arriva 63% • First 60% • First 59% Operators 2016 54 81 • Go-Ahead 63% • Go-Ahead 62% within • National Express 62% • National Express
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