After Service Microsoft Versus HMD Feature Phones Nokia Feature

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After service Microsoft versus HMD Feature phones Nokia feature phones may be produced by Microsoft or HMD. The after service procedure of this two companies is different. This manual explains how to handle in both situations. Is The Nokia Phone a model dedicated to this process? Nokia 105, Nokia 106, Nokia 110, Nokia 130, Nokia 150, Nokia 216, Nokia 225 4G, Nokia 3310, Nokia 3310 3G, Nokia 5310 yes Does the customer have a receipt within 24 months of purchase? No yes No physical or liquid damage? No yes Can you identify the fault which the customer has raised? (Not satisfied, Cash back is not a reason to use this manual) No No yes Warranty Emei-code is bought via A&C-Systems No yes TAKE DEFECT PHONE & identify if the product is a Microsoft or HMD device No TAKE DEFECT PHONE & identify if the product is a Microsoft or HMD device Open Back-Cover Open Back-Cover OR If the device is marked If the device is marked with Microsoft with HMD Follow Microsoft procedure Follow HMD procedure Microsoft after service procedure if warranty • Customer will get immediately a new sales pack out of the stock from the shop • Retailer will return the defective device to distributor • Retailer will get a CN from distributor (latest purchasing price) if screening (see page 2) was OK • Defective feature phones out of after service scope will never be repaired and will be destroyed without previous warning HMD after service procedure if warranty • Customer will get immediately a new sales pack out of the stock from the shop • Retailer fills in this file • Once a month retailer sends excel file to [email protected] • Retailer will get a credit note from distributor (latest purchasing price) if screening (see page 2) was OK This credit note will be sent at latest 30 days after sending the excel file • Until 60 days after sending the excel file to the distributor, the retailer has to keep available the defective products and the proof of purchase of the customer for audit by the distributor • Defective feature phones out of after service scope will never be repaired and will be destroyed without previous warning Nokia Smartphones After Sales Process DOA Definition: Defect < 14 days after purchase customer (no physical of liquid damage) Customer: Will get immediatly a new sales pack out of the stock from the shop or a CN Shop: Go to http://web.dynafix.com Shop: Will get CN from distributor REPAIR Definition: Defect > 14 days after purchase customer (no physical of liquid damage) Customer: Gives back the defect product in the shop and waits for the repair Shop: Go to http://web.dynafix.com.

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