2019 Stations for Everyone

WM037269 RDG RailgroupSummit_2019.indd 1 03/10/2019 11:47 Contents Foreword

Jeremy Long In order for us to achieve this vision, our Chair, RDG Station approach must be open, collaborative, Foreword 3 Strategy Group; Chief and embracing of change. Partnership is Executive Officer, at the heart of our transition to a better Agenda 4 European Business, stations’ estate. This is why today we have MTR Corporation over 120 delegates, from rail and non-rail Speaker Biographies 6 backgrounds, including senior leaders, policy Welcome to the Grand Station in experts, operators, architects, landowners, SMEs 16 Wolverhampton and thank you for attending innovators, devolved government and local today’s RDG Stations Summit 2019, delivered authority players. Notes 18 jointly with the Association of Transport Coordinating Officers (ATCO). This day offers Station enhancements are happening up and Future Dates 19 a unique opportunity for you to engage in down the country such as the work we see discussions on customers, communities and today in Wolverhampton. Passengers will innovation and to help shape a clear vision come to expect an efficient mobility service for our rail stations. and an environment that allows them to make the best use of their time. Our stations must This fifth annual RDG Stations Summit will therefore transform from being perceived ignite the vision for the future of GB rail as static infrastructure, to become flexible, stations. The Williams Review calls for a safe systems of movement that deliver for 2019 radical reform of the railway and challenges passengers and support local economies. Stations for Everyone us to become an industry equipped to be more responsive, to put customer service I encourage you today to celebrate our In Association with excellence first and to embrace innovation recent success, address the challenges we and change. face and come together to explore the opportunities that lie ahead. We will focus on With the devolution of , the three key areas: customers, communities and introduction of routes and regions will innovation and I hope you will find the day further align the industry more closely with both insightful and inspiring in contributing to passenger and local needs. Now more than the future direction of stations. ever, stations play a vital role in delivering positive outcomes for passengers, customers and communities.

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10 October 2019 Time Activity Grand Station, Wolverhampton 11:55 Panel – Sustainable Housing, Time Activity Chair: Norrie Courts Planning and Development Director of Stations, Network Rail How can stations deliver regeneration for From 9:30 Registration, coffee and networking Stuart Parker surrounding areas, stimulate house-building Group Property Director, and reinvigorate local public spaces? Four 10:00 Safety briefing and practical details First Group panellists will discuss station master planning, Jonathan Chatfield Willie Watt overcoming barriers to improvement, and Head of Policy (Freight and Director, Nicoll Russell Studios working in partnership Stations), Rail Delivery Group Peter George Meridian Water Programme Director, 10:05 Welcome and Keynote Speech Borough of Enfield Jeremy Long Kate Ellis CEO European Business, MTR Director of Major Developments, Malcolm Holmes City of Lincoln Council Executive Director, West Midlands Rail Executive 12:45 Networking lunch and SMEs on display

10:25 Putting Passengers First 13:45 International Speech David Watts A keynote on designing the station environment Astrid Bunt A perspective from the Netherlands Managing Director, and delivering a better experience for customers Director of Stations, Pro Rail CCD Design and Ergonomics

14:45 Workshops (30 minutes per session) Jason Webb 10:45 Panel – Inclusive Stations and Communities Attend two interactive workshops by rotation: Director of Customer Information, Chair: Carolyn Watson Beyond being a transport hub, what other role Rail Delivery Group Community and Sustainability can stations play in the community? Joe Heapy (1) Customer Experience – How can stations Director, Northern Four panellists will discuss the importance of Managing Partner, Engine Service Design adapt to become more customer-focused? Jools Townsend community rail partnerships, station enhancements Steve Quantick Chief Executive, Association of and sustainable travel Strategic Business Development Community Rail Partnerships (2) Innovation – How can the industry Director, Connected Places Catapult Tom Painter innovate to raise standards? SMEs Head of Rail Franchising and Partnerships, West Midlands Rail Executive Anthony Perret 15:25 Tomorrow’s Living Station Head of Sustainable Development, RSSB Malcolm Smith Re-imagine the future of stations with Network Rail Martyn Brunt Leader Integrated City Planning, ARUP and ARUP Land Manager, Sustrans Malcolm Pitt Head of Station Strategy, Network Rail 11:35 Morning Refreshments 15:45 Closing Remarks Jonathan Chatfield Head of Policy (Freight and Stations), Rail Delivery Group 4 #bigplanbigchanges #StationsSummit19 5

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Malcolm Holmes Executive Director, West Midlands Rail Jonathan Chatfield Jeremy Long Executive (WMRE) David Watts Head of Policy Chief Executive Officer, and Director of Managing Director, (Freight and Stations), European Business, Rail, Transport for CCD Design and Rail Delivery Group MTR Corporation West Midlands Ergonomics

Jonathan has over twenty-five years’ Jeremy Long is Chief Executive Officer of Malcolm Holmes is Executive Director, West We design, driven by human behaviour. experience in the UK rail industry where he European Business at MTR Corporation. Midlands Rail Executive (WMRE), and Director We have over 40 years’ experience in solving has worked for both a train operator and Jeremy leads MTR’s European business of Rail, Transport for West Midlands (TfWM), problems through understanding how Network Rail. He is currently Head of Policy development activity, and oversees MTR’s leading the development and delivery of people think and behave. We use these at the Rail Delivery Group where he holds business interests in Europe. Jeremy also local rail policy for the region. WMRE has insights in the design process to make lead responsibility for the industry’s Station chairs the RDG Station Strategy Group. worked collaboratively with the Department better spaces, services, and products, both Strategy Group (SSG). for Transport to specify and procure the physical and digital. We bring together a MTR Corporation operates MTR Crossrail, new West Midlands franchise which started range of disciplines including human factors His career has spanned customer service, which will be the operator for the Elizabeth operation in December 2017. WMRE is a & ergonomics, service design, wayfinding & marketing, regulation, commercial and Line services for , and limited company owned by the local transport information design, interior design and UX. contractual negotiation and now policy. was a co-shareholder of London Overground authorities of the West Midlands including During this time, he has twice held frontline until 2016. MTR is a co-shareholder alongside TfWM, with the ultimate aim of creating a In 20 years of professional practice, David has Station Manager roles in North London and FirstGroup of the South Western Railways fully devolved rail franchise to support the run CCD’s input to a wide range of projects Cambridge. This has provided him with a franchise. In Sweden MTR operates Stockholm economy of the region. within its transport portfolio. These have great insight into the practical application of Metro, MTR Express, MTR Teknik, and included passenger experience work for High more theoretical initiatives. Pendeltag commuter railway. A career railwayman of over 25 years, Speed 2, the Emirates Air Line Cable Car, Malcolm’s background is in rail customer electric charging for Jaguar Land Rover, back Jonathan is passionate about placing the In Hong Kong, MTR is the operator of the service, train crew management and of house operations for Network Rail, and customer at the heart of all we do and rail and metro services, and has an extensive operations. Previously holding senior posts designing passenger experience & inclusive understands the importance of stations for portfolio of rail-related property. It is with Chiltern Railways and LOROL, Malcolm design at airports including , La both the railway and the local community. recognised for the integrated development has been working on West Midlands rail Guardia, London Luton and Schiphol. of its railway and retail, commercial and devolution since 2012. residential property interests. MTR also has operations in mainland China and Australia.

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and community engagement at not-for-profit Tom Painter organisations, with a focus on supporting Head of Rail Carolyn Watson communities regarding sustainable travel. Franchising and Anthony Perret Community and Partnerships, Head of Sustainable Sustainability Director, Jools has been chief executive of the West Midlands Development, Arriva Northern Association of Community Rail Partnerships Rail Executive RSSB since 2016, providing strategic leadership to Appointed as Community and Sustainability a team of 15 and their burgeoning members West Midlands Rail Executive is a partnership Anthony leads the rail industry’s sustainable Director for Northern in 2016, Carolyn and partners. ACoRP supports and champions of 16 West Midlands Local Authorities, which development programme, facilitated by RSSB. leads on the development and delivery of the community rail movement: 1,000+ groups has jointly specified, and is jointly managing, The programme’s remit is to embed the Rail Northern’s sustainable development strategy, and partnerships across Britain that engage the West Midlands Trains franchise alongside Sustainable Development Principles into rail’s alongside stakeholder and community communities in their railways. Community the Department for Transport. operations, decisions and investments. engagement for the largest train operator rail is all about promoting rail as a key part outside of London. of sustainable travel, helping communities As Head of Rail Franchising and Partnerships, Anthony leads a programme to embed get the most from their local railways and Tom is responsible for overseeing the delivery environmental and social value into Prior to this, Carolyn held a number of senior stations, and bringing people together – of the franchise where it relates to the franchising, was responsible for the industry’s communications and reputation management working alongside industry, authorities services within the West Midlands travel to Decarbonisation Taskforce and was Project roles within the rail industry. and other local organisations. work area, working with the franchisee to Director on the Varley Review of Network resolve challenges, and - if necessary - holding Rail’s approach to biodiversity and Jools worked for 10 years at Brake, the road them to account when things go wrong. vegetation management. safety charity, leading influential national campaigns, public affairs and community Prior to joining WMRE, he spent seven years Jools Townsend engagement. She has also headed up with Chiltern Railways, holding a number Chief Executive, communications and policy functions at of positions in operations and franchise Association of regional charities Better Start Bradford and management. In the latter he was also Community Rail East Thames Group, and held voluntary responsible for station access and station Partnerships roles promoting sustainable living, change, a role that included securing the including chairing Streatham Common necessary regulatory consents for Chiltern’s Jools is passionate about sustainability, Community Garden. stations on the Bicester to Oxford line. the community and voluntary sector, and achieving positive change from the A resident of the West Midlands and a grassroots. She has approaching 20 years’ graduate of the University of Birmingham, experience in leadership, communications Tom is keen to give something back to the region that has helped to shape him.

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He is a Chartered Surveyor and a member Stuart is a professionally qualified Chartered of the Institute of Management. Prior Building surveyor and Chartered Builder, and to Network Rail he has been in senior is responsible for the strategic and operational Martyn Brunt Norrie Courts roles with Sainsbury’s, Mitchells & Butler, management of the real estate portfolio of Land Manager, Director of Stations, Hanover Housing and the Canal & River over 1600 properties, including over 400 UK Sustrans Network Rail Trust. He has also been a Non-Executive rail stations and depots across the UK, North Director for a London Housing Association, America and emerging markets. Stuart’s Martyn Brunt leads cycle/rail integration Norrie Courts is the Director of Stations for a Director for various commercial Joint experience spans across the UK Rail Industry, work for the sustainable transport charity, Network Rail and heads up the National Ventures and a Strategic Property Adviser both pre- and post-privatisation, as well as Sustrans. Sustrans focuses on improving Stations Team. The directorate is working to for Newham Council. Northern Europe. access to stations for people on foot and by deliver a consistent, high quality service to bike, encouraging new-to-rail users by making Network Rail’s customers and act as a focal Stuart has been involved in several major stations safer, easier and simpler to reach. point of specialist advice and best practice developments which have not only helped to for its 20 managed stations. The directorate enhance the passenger travel experience, but He is a member of the Department for supports the devolved NR regions and route has also made significant contributions to the Transport’s Cycle Rail Working Group which station teams dealing with topics including: Stuart Parker wider travel community. Stuart is also a funds station improvement schemes across customer experience, operations, master Group Property member of the RDG Stations Strategy Group. and managed the DfT’s £5m Access planning, investment, soft services, branding Director, First Group to Station project that carried out new access and wayfinding. The team also supports route PLC schemes at over 20 stations. He formerly portfolio surveyors across the country dealing spent over ten years working in the rail with approximately 2500 stations leased to FirstGroup plc is a leading international industry for and other TOCs. Train Operating Companies. transport group with operations primarily in the UK and North America, with annual Willie Watt In addition, the Directorate is tasked with revenues of over £5.65 billion. It operates Director, generating and coordinating proposals for both open access and franchised rail Nicoll Russell Studios future station strategy in Network Rail, as the networks and commercial bus networks in company aims to attract external investment the UK; yellow school bus services, transit to improve and upgrade stations and foster a services, and commercial coach services Willie has worked in practices in London, consistent approach to station management through its Greyhound and Bolt Bus brands in and Dundee and has contributed and development that will deliver an excellent North America. to a number of high profile projects. He has customer experience. been a partner at the award winning architects’ FirstGroup has in excess of 100,000 practice Nicoll Russell Studios since 2006 having Norrie has over 25 years’ business experience employees and delivers over 2.5 billion joined the practice as an associate in 1999. in operations, customer service, development, passenger journeys across its Since becoming a registered architect he has place making and regeneration. networks annually. contributed to a wide range of masterplanning, infrastructure and station projects.

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Nicoll Russell Studios have developed an innovative collaborative station masterplanning approach, which Willie Peter George Kate Ellis believes breaks down barriers/silos, Meridian Water Director of Major Astrid Bunt encourages the resolution of challenges and Programme Director, Developments, City Director of Stations, the realisation of opportunities to create Enfield Council of Lincoln Council Pro Rail people friendly development around stations – thereby enhancing passenger numbers, Peter has led the £6 billion Meridian Water Kate Ellis is the Director of Major Astrid Bunt, Director of Stations at ProRail, footfall, attractiveness of the area, land project for the last five years. The project Developments at City of Lincoln Council is responsible for the development, values, commercial income, model shift and will achieve 10,000 homes, 6,000 jobs as well with main responsibility for delivering capital building and maintenance of safe, regeneration opportunities. as physical and social infrastructure - a new regeneration projects including the £30m sustainable and comfortable train stations piece of city for all Londoners to enjoy. Transport Hub, £9m Innovation Centre, £5m in the Netherlands. She has a commercial Willie has played a lead role in Nicoll Russell Creative Industries workspace and £2.5m of background as an accessible lawyer and Studios’ development of such proposals Under Peter’s leadership the Meridian Water Public Realm improvements. consultant and is committed to the public for larger stations across Scotland and station has been delivered and a new rail cause of mobility since 2010. increasingly England, working for Train track built, £156m of infrastructure funding Kate is also responsible for the delivery Operating Companies, Network Rail and has been awarded by government, Galliford of a 3200 new homes community on the Astrid’s goal is to keep all Dutch train Local Authorities. He has played a leading Try has been selected to deliver the first Western Growth Corridor and the stations fit for the future, understanding the role in the recent regeneration of Dundee 725 homes, 37 hectares of land has been council’s new housing programme. enormous increase (30-40%) in passengers in Station for Dundee City Council. acquired, and deals have been completed the coming years. Astrid is convinced that by with the Vibration Group; to deliver a 10,000 She also leads on infrastructure, policy deploying smart technology and influencing A Past President of the Royal Incorporation capacity music and cultural venue on site, development and implementation human behaviour, mobility in and around of Architects in Scotland, Willie has taught and with Building Bloqs to deliver a new including smart cities and Lincoln’s stations can be improved. frequently at the Robert Gordon University, makerspace hub. carbon neutral programme. and written widely on the reform of European She is committed to sustainability and Procurement, contributing to reviews and Peter also has experience of leading the Following the completion of a law degree brings people together to realise circular conferences held on the matter. planning department, estate regeneration, and 4 years in cinema management for stations, waste separation, energy reduction, neighbourhood regeneration and economic Virgin, Kate has worked in various roles at energy generation (stations form the largest development, delivering over 2,000 housing the city council since 1996. During this time sunroofs in the Netherlands!) and innovation starts during his time at Enfield whilst winning she has been directly involved in the key at stations. a number of awards for the Borough. regeneration schemes across Lincoln working with private and public sector partners to deliver change and growth.

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helping teams to organise and operate to to help provide a route to market for SMEs including Melbourne, Amsterdam, Rotterdam deliver joined-up services and experiences into the UK Rail Industry. Steve previously and Singapore, Malcolm has been an invited Jason Webb through their people, environments and worked for IBM, managing relationships with advisor to the Gore Foundation and UN Director of Customer technology. Additionally, Engine develop international customers driving innovation Habitat on sustainable urbanism. He was Information, clients’ in-house teams, tools and and new technology solutions, primarily appointed by the City of Amsterdam as lead Rail Delivery Group capabilities to run customer-driven within Retail and Financial Services markets. designer for Zuidas, the new commercial and innovative projects. centre for Amsterdam, from 2009-2014. Jason has 25 years’ industry experience having worked for Intercity, Virgin, The consultancy’s work spans industries Recent projects include the invited competition and is currently the Director of Customer including rail and retail having worked for the Pudong Waterfront, Shanghai; Information at Rail Delivery Group. Jason with Southeastern, HS1 Stations, Eurostar, Genome Campus for the Wellcome Trust in is responsible for the strategic pillars of Transport for London and the Rail Delivery Cambridgeshire; the transformation of Dalian Customer Support & Redress and Customer Group. Engine is currently working with the Malcolm Smith Harbour, China; and the regeneration of the Information and based on insight has recently team at HS2 to research, imagine and define Leader, Integrated City industrial waterfront in Larnaca, Cyprus. published the strategy and the key areas the future passenger experience for rail. Planning, ARUP of focus that will enable a step change in information provision. Engine has offices in London and Dubai where Malcolm Smith is the founding Director of they are working on major programmes with the Integrated Urbanism Unit at Arup in the airports in Dubai and Abu Dhabi and the London, leader of the Integrated City Planning shopping mall group, Majid Al Futtaim. team, and the Arup Fellow in Masterplanning Malcolm Pitt and Urban Design. Malcolm sets the design Head of Station strategy for a wide range of urban design Strategy, Network Rail projects, both in the and Joe Heapy internationally, that have integrated design Malcolm Pitt is Head of Station Strategy for Managing Partner, Steve Quantick at their core. Besides the physical matters Network Rail where he is responsible for a Engine Service Design Strategic Business of places, his work encompasses issues such range of activities relating to station strategy, Development Director, as integrated systems, resource efficiency, redevelopment, commercial activity and With a background in Industrial Design, Connected Places cultural strategy, meaningful infrastructures, programme management of investment. Joe works with organisations to imagine, Catapult risk and resilience. This approach comes prototype, design and deploy new and together in the process of Integrated Urbanism. Malcolm is focused on how Network Rail can improved services and experiences for Steve joined the Connected Places Catapult in evolve the way in which it approaches the their customers. July 2018 as Strategic Business Development Besides his project work, Malcolm has been a management of stations and deliver better Director, leading engagement with the Rail member of the Commission for Architecture outcomes for passengers, customers and Engine provide the creative and vision-led Sector. He leads on a wide range of new and and the Built Environment (CABE) review communities; in particular through better component to transformation programmes, innovative transport systems research and committees. He is invited to lecture on engagement with external stakeholders. has implemented “Innovation Factories” sustainable environments around the world,

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Podaris empowers transport planners to BriteYellow maps indoor places and spaces confidently face the future. Our platform like stations, airports, and shopping malls, Calvium are experts in digital placemaking. Signly is an award-winning app which displays makes early-stage planning more accurate, to create a digitized twin in mixed virtual We create location-specific digital services pre-recorded sign language videos on a user’s more agile, and collaborative than ever and augmented reality. This helps transport, to transform relationships between people mobile, enabling better access to written before, enabling transport planners to avoid infrastructure and retail operators to and built environments. We’ve built digital content for Deaf sign language users. mis-communications and mistakes, save understand what is inside their places, placemaking experiences for reputable brands time and money, and innovate faster than how it operates, and how effectively and landmarks including: Battersea Power ever before. their assets are deployed. Station, Tower Bridge, Historic Royal Palaces and the National Theatre.

Calvium is working with Innovate UK, IsCleanAir has developed an award-winning, Connected Places Catapult, Open Inclusion, multi patented and certified technology to and Transport for London to produce drastically reduce known air pollutants, in NavSta, a mobile wayfinding application to any indoor or outdoor environments. Our enable people with visual-impairments and technology uses common water to clean air accessibility needs navigate railway stations pollutes without producing further pollutants CityMaaS Assist is a self-adaptive travel app OpenSpace is a visual data fusion platform independently and with confidence. or chemicals in waste product/residue. that enables efficient travel for people with that intends to unite the disciplines of limited mobility. It uses AI and crowd sourced design and operation of spaces, putting data that can work on any routing engines the movement and experience of people such as Google Maps. at the heart of the process. The platform integrates with a variety of data sources to allow practitioners to unify the lifecycle of the asset from dynamically evaluating, refining and communicating designs at an early design stage through to monitoring, analysing and forecasting the usage once the space is operational. Urban Control uses smart lighting for wayfinding and to influence people-flows in stations to reduce traffic and overcrowding.

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WM037269 RDG RailgroupSummit_2019.indd 16-17 03/10/2019 11:48 Notes Future Dates

Rail Week 7th to 11th October

Stations Day 15th October

National Transport Awards (London) 31st October

Green Great Britain Week 4th November

Commute Start Week 10th November

Regeneration and Transport Growth in the Midlands (Birmingham) 14th November

North of England Transport Summit (Manchester) [email protected] | 020 7841 8000 | @RailDeliveryGrp 26th November 2nd Floor, 200 Aldersgate Street, London EC1A 4HD Heritage Awards 5th December

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