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Welsh Government Corporate Technology Strategy

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Welsh Government Corporate Technology Strategy Board(12)058 Appendix B. Welsh Government Corporate Technology Strategy Evan Jones Draft 1.2 November 2012 v1.20 09:30 Nov 20th 2012 ii Contents Introduction............................................................................................................... 2 Executive Summary.................................................................................................. 3 Places and Services’ commitment to the Welsh Government................................. 3 What problem are we trying to solve? ................................................................. 3 We are not alone. ................................................................................................ 3 The way forward.................................................................................................. 5 Recommendations .................................................................................................. 5 Governance and implementation ............................................................................ 6 Preamble ................................................................................................................... 7 Terminology ............................................................................................................ 7 Relationship to other policies .................................................................................. 7 Overlap with the Business Blueprint.................................................................... 7 Part one – The current position............................................................................. 10 Background........................................................................................................... 10 Establishing and Benchmarking our Current position ........................................... 11 Applications Strategy......................................................................................... 11 An Architectural Approach to ICT ...................................................................... 12 Carbon Reduction.............................................................................................. 13 Cloud Strategy................................................................................................... 14 Commercial off the shelf (COTS) software........................................................ 17 Cost reduction ................................................................................................... 17 Mobile Working.................................................................................................. 18 Security ............................................................................................................. 19 Sharing Services ............................................................................................... 19 Other emerging common issues........................................................................ 21 Drivers and influences........................................................................................... 22 External Drivers and influences......................................................................... 22 Internal drivers and influences........................................................................... 25 Part Two – Strategic Direction............................................................................... 29 Assumptions ......................................................................................................... 29 Introduction ........................................................................................................... 29 Taking a collaborating and co-ordinated approach to ICT systems................... 30 Technically competent....................................................................................... 32 Providing the tools for the job ............................................................................ 34 Widely integrated............................................................................................... 37 Metrics and measuring our success...................................................................... 38 Part Three – Tactical implementation ................................................................... 39 Recommendations, Goals & initial timescale..................................................... 39 Governance Structures...................................................................................... 43 Reference Section .................................................................................................. 44 Benchmarking institutions.................................................................................. 44 Governance Structures...................................................................................... 45 The Terms of Reference of the Strategic Leads Forum..................................... 46 The Terms of Reference of the Solutions Design Authority............................... 48 Standard Terms of Reference for a Domain Expert Forum ............................... 50 Government Digital Service, Design Principles ................................................. 52 References........................................................................................................ 55 1 Introduction Across the UK Public Sector organisations are wrestling with the challenges of a fast- changing technological landscape. Graduates enter the public sector very familiar with collaborative working, shared services, anywhere/anytime remote access, cloud storage, and a multiplicity of communications devices. Entering the UK Public Service the graduate is taken back in time to an uncoordinated, unconnected world. The problem is recognised. Publishing the 2011 Public Accounts Committee (PAC) report on information and communications technology in governmenti the Chair of the Public Accounts Committee, Margaret Hodge MP, observed, “While the history of ICT in government has included some successful projects, there have been far too many expensive and regrettable failures. ICT is not well enough embedded in departments' business, and as a result not enough reform programmes have had ICT at the coreii.” We are not alone. The United States’ Chief Information Officer, Vivek Kundra believes that, “The Federal Government’s current Information Technology (IT) environment is characterized by low asset utilization, a fragmented demand for resources, duplicative systems, environments which are difficult to manage, and long procurement lead times.”, concluding that, “These inefficiencies negatively impact the Federal Government’s ability to serve the American publiciii.”. It’s not just the British that can do laconic understatement. Closer to home roughly a third of Welsh Government staff do not believe that they have the ICT that they need to do their job effectivelyiv. Even if we imagine for a moment that the belief is incorrect the effect on morale alone is a significant impediment to our organisation delivering its objectives. The 2011 PAC report may well however mark the nadir of public sector ICT provision. There is much to create hope. Out of twelve UK Civil Service departments reviewed for the purposes of this strategy, nine were actively modernising their ICT and two others were looking toward the wholesale adoption of the UK Government’s 2011 Government ICT Strategyv. Within the Welsh Government, 2011 / 12 saw a similar sea-change. Late in 2011 Board agreed a new ICT strategyvi which firmly establishes a modern, customer- focussed ICT provision while in March 2012 the Board followed those principles to agree a new purchasing strategy which moves towards a flexible multi-source supply of ICT services. This document extends the agreed ICT policy to set out the technological strategic direction that will enable the Welsh Government to fulfil its commitments in the most efficient way. It identifies the relevant technological themes and the degree to which they should be adopted. It identifies the requirement for further work. It aims to reduce cost, and to improve service quality. The First Minister said that the Civil Service we need for Wales will be focused on joining up to improve outcomesvii. That the Civil Service will drive improvement in public services. This ICT Technology strategy is designed to guide us there, to that place where our ICT services enable the business to deliver its priorities. 2 Executive Summary This document is split into three parts. The greater part, one, looks at the current position and establishes an evidence base for the recommendations to be made in part two. The evidence is largely based on the issues and strategies identified by related institutions which include nine Civil Service departments; a further nine Non- Departmental, sub-departmental, and other UK Public Sector comparator bodies; and two overseas institutions. The institutions are listed in the Reference Section. Evidence further includes HMG policy documents, the Office of the (Welsh) CIO, and a number of academic, Parliamentary, press, and other sources. A full list is in the References section ordered by point of inclusion. Part two outlines the strategic technical direction proposed and lays out a series of recommendations for action. Part three deals with some issues around implementation and is new to this incarnation of the paper (V1.1+). Notwithstanding the fact that part 3 is new to this version of the strategy the information contained has been supported by the
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