Community Service Plan Plainview Hospital 2017-2018 Mission Statement for As a member of , Plainview Plainview Hospital Hospital (PL) strives to improve the health and quality of life for the people and communities we serve by providing world-class service and patient-centered care.

Who We Are Prevention Agenda for Plainview Hospital is a 204 bed community hospital that provides an array of medical the Healthiest State services, including cardiac, neurosciences, Plainview Hospital, as part of Northwell pulmonary, hyperbaric and wound care, Health, utilizes the US Surgeon General’s social work, physical therapy, emergency National Prevention Strategy (NPS) to guide medicine-level III trauma care, respiratory, its community chronic disease prevention orthopaedic and joint replacement. and wellness agenda. Northwell Health Plainview Hospital’s cardiac services include incorporated the NPS into PL’s NYSDOH state-of-the-art cardiac diagnostic services, Community Service Plan to impact the as well as an innovative program, Early health of its surrounding communities. Heart Attack Care (EHAC). The Emergency The strategic directions of the NPS include: Department is equipped with the latest • Healthy and Safe Community technology for inhalant medication Environments administration for the treatment of • Clinical and Community Preventative people with asthma and patients suffering Services from severe respiratory failure and offers • Empowered People expanded treatment areas and a Fast Track • Elimination of Health Disparities Unit. The total joint replacement program at PL offers a holistic approach to healing, The Community Service Plan focuses on the beginning with the preoperative total joint following areas: replacement class. Patients learn how to • Increasing screening rates for prepare for surgery, what to expect during cardiovascular diseases; diabetes; their hospital stay and how to plan for and breast, cervical and colorectal care after they leave. Plainview Hospital cancers, especially among populations has developed specialized programs for experiencing health disparities diabetes, hyperbaric and wound care, as • Increasing access to high quality chronic well as interventional radiology. In 2017, PL disease preventive care and management reported 8,611 hospital discharges, 62,226 in both clinical and community settings emergency department visits (including • Reducing obesity in children and adults emergency department admissions), and • Reducing illness, disability, and death 6,754 ambulatory surgeries. related to tobacco use and secondhand smoke exposure •Promoting mental health and preventing substance abuse

2 Northwell Health | Plainview Hospital Community Service Plan Examples of interventions that support determinants of health encompass a these areas are: range of personal, social, economic, and • Implementation of culturally relevant environmental factors that influence up to evidence-based chronic disease self- 80% of health outcomes. They reach beyond management education the boundaries of traditional health care to • Prevention of childhood obesity through include sectors such as education, housing, early child-care and school projects, as food, employment and environment. well as promotion of policies and practices Plainview Hospital, through community in support of breastfeeding partnerships and coalition building, has • Creation of community environments that significantly expanded the reach and promote and support healthy food and impact of community health improvement beverage choices and physical activity services that address the NYSDOH • Elimination of exposure to secondhand Prevention Agenda priorities. smoke and prevention of the initiation The following program descriptions of tobacco use by youth, especially demonstrate the depth and breadth of the among low socioeconomic status (SES) PL hospital’s CSP and Northwell Health’s populations and the promotion of tobacco commitment to community benefit, as cessation, especially among low SES these Implementation Plan activities populations and those with poor mental impact the health and well-being of the health communities we serve: Plainview Hospital, • Strengthened infrastructure to promote as part of Northwell Health, provides mental, emotional and behavioral well- a broad array of community benefit being programs, including: A. Access to Healthcare Services and Caring Community Benefit for the Medically Underserved B. Health Professions Education Programs C. Community Health and Wellness Community-based programs addressing D. Community Medical Support Services both health and social needs at Plainview and Programs Hospital are the key components of its E. Support Groups Community Service Plan (CSP). Social

Northwell Health | Plainview Hospital Community Service Plan 3 A. Access to Healthcare Services and Caring for the Medically Underserved

Financial Assistance Program (FAP) assistance has been redesigned to improve Northwell Health is a regional leader in the quality and user-friendliness of the providing financial relief to families who do experience. Many FAP requests are now not have access to the financial resources to processed via telephone, relieving the pay for medical care. The FAP program was patient of the burden of providing current implemented in 2004 through the creation income documentation. Additionally, the FAP of a standard policy as the result of the application has been simplified to one page. combined efforts of the Finance Department, Community Health and the Center for Equity FAP applications are available online in 15 of Care. Developed through a collaboration languages at https://www.northwell.edu/ of senior leadership, community members manage-your-care/financial-aid-programs/ and key staff, the policy provides a uniformly financial-assistance-program. For more administered system of reduced fees for information or questions, please call uninsured residents of Northwell Health’s 1-(888) 214-4065. service area. Effective Communication All medically necessary services are in Healthcare covered under the program. The program is The Center for Equity of Care is a system promoted through: wide resource and offers numerous • Multilingual signage throughout facilities educational opportunities to ensure • Multilingual educational brochures at key the integration of cultural and linguistic points of patient contact competency into the fabric of the • Website (https://www.northwell.edu/ organization. To ensure meaningful access to manage-your-care/financial-aid-programs/ healthcare services for persons with Limited financial-assistance-program) English Proficiency (LEP) or persons whose • Community outreach events preferred language is other than English, • Patient bills - All bills include a notice about free medical interpretation and document the FAP, along with the program’s toll-free translation services are available 24/7. Sign number, 1-(888) 214-4065 language interpretation services for the deaf and hearing impaired, as well as specific The FAP is available for individuals earning communication tools for visually and speech up to five times the federal poverty level impaired patients are also available. For ($121,250 for a family of four). In addition, more information, please call the Center for the application process for financial Equity of Care at (516) 881-7000.

4 Northwell Health | Lorem ipsum dolor sit Diversity and Inclusion across the continuum of care. The Center is Diversity and inclusion are identified as staffed Monday through Friday from 9am to essential components for the delivery of 5pm. During off-hours, please leave a voice quality, safe, patient and family centered message and your call will be returned within care that support principles of equity and one business day. For questions related to community. Aligning with the National Women’s Health, please call 1-(855) 850-KIWH Prevention Strategy to eliminate health (5494). disparities and empower people in the communities we serve, the Center for Northwell Health Physician Referral Equity of Care implements a system wide Service 1-(888) 321-DOCS (3627) educational curriculum and supporting Northwell Health operates a referral service to programs. Northwell’s “Unconscious Bias” help community residents find a perfect local e-Learning program and seminars raise match for their medical needs. Information awareness of unconscious filters and their is available for physician specialties, office impact on patient care and the workplace. locations, languages spoken, hospital An online cultural diversity resource that privileges, and accepted health insurance provides employees information to develop plans (including Medicaid and Medicare). their cultural knowledge and enhance the Bilingual telephone operators are available delivery of culturally competent patient care. 24/7. Information can also be found at Northwell’s Business Employee Resource www.northwell.edu. Group (BERG) Program enhances employee engagement; talent recruitment, retention and development; and staff serve as MedShare community ambassadors. Northwell Health Northwell Health collaborates with MedShare, was recognized as 3rd place on the nationwide an organization dedicated to improving the 2017 Top 12 Hospitals and Health Systems for environment and healthcare by connecting Diversity by DiversityInc. the surplus of medical supplies in one part of the world to a great need in another. This The following Northwell Health sites and partnership provides critical resources to the facilities were recognized as a “Leader in LGBT medically underserved, both domestically and Healthcare Equality” in the 2017 Healthcare abroad. Physicians, nurses, and volunteers Equality Index (HEI) by the Human Rights work collaboratively to collect, sort, ship, Campaign Foundation: , and distribute unused medical supplies to Jewish (LIJ) Medical Center and hospitals and patients in the U.S. and the Staten Island University Hospital. Eleven developing world. In 2017, Northwell Health other Northwell facilities were named top donated more than 15,135 pounds of unused nationwide performers in the Healthcare medical supplies. Equality Index’s 10th annual survey: Cohen Children’s Medical Center, Glen Cove Hospital, Positive Outreach with Integrated Huntington Hospital, LIJ Forest Hills, LIJ Valley Resources (P.O.W.I.R.) Stream, North Shore University Hospital, The P.O.W.I.R. program connects women, Northern Westchester Hospital, Plainview youth and men, from infancy to age 24, Hospital, Southside Hospital, Syosset Hospital who are infected with or at risk of HIV, with and the Feinstein Institute for Medical health system and community resources. Research. The program offers psychosocial and support services, including the Center for For more information, please contact the AIDS Research and Treatment (CART), the Center for Equity of Care at (516) 881-7000. Youth Specialized Care Center, the High Risk Pregnancy Clinic and Prenatal Care Assistance The Katz Institute for Women’s Program, Case Management, and Support Health (KIWH) Resource Center Groups for children, adolescents, young adults The KIWH is dedicated to improving all aspects and caregivers. The program also offers Pre- of a woman’s health at every stage of her life. Exposure Prophylaxis (PrEP) and post-exposure The Resource Center offers women seamless, prophylaxis (PEP).For more information on the coordinated access to all of Northwell P.O.W.I.R. program, please call (516) 622-5189. Health’s clinical programs and services

Northwell Health | Plainview Hospital Community Service Plan 5 B. Health Professions Education

Graduate Medical Education the first allopathic medical school in Nassau As a major academic health system in the County and the first new medical school in New York metropolitan area, Northwell the New York metropolitan area in more Health is dedicated to excellence in patient than 35 years. The academic partnership care, teaching, and research. More than enhanced recruitment of faculty, leadership, 1,600 residents and fellows are trained each and researchers; furthered the expansions of year in over 120 residency and fellowship residencies and fellowships; and enhanced programs at 21 member hospitals, with the integration of clinical and translational access to state-of-the-art simulation science. and a BioSkills Education Center. Clinical affiliations include Donald and Barbara Zucker School of Medicine at Hofstra/ Hofstra Northwell School of Northwell, Albert Einstein College of Graduate Nursing and Health Medicine, SUNY Downstate College of Professions Medicine, New York Medical College, New Launched in March 2015, the school is well York University School of Medicine and New poised to become a national and global York College of Osteopathic Medicine. The leader in preparing students to meet the Feinstein Institute for Medical Research growing need for qualified advanced-care is among the top six percent of research nurses and physician assistants who deliver institutions that receive funding from the community-based health care. The National Institutes of Health. For more School offers several options for advanced information about the individual training learning: master’s degrees in family programs at Northwell Health, please visit nurse practitioner and adult-gerontology https://www.northwell.edu/research-and- acute care nurse practitioner programs, education/graduate-medical-education. as well as a master’s degree and a dual bachelor’s/master’s degree program in The Donald and Barbara Zucker physician assistant studies. The School School of Medicine expands the successful medical school partnership between Hofstra University In 2008, Hofstra University and Northwell and Northwell Health. It incorporates the Health entered into a formal agreement University’s diverse academic programs and that established the School of Medicine,

6 Northwell Health | Plainview Hospital Community Service Plan infrastructure, as well as Northwell Health’s professionals and the system that deliver significant clinical activities and educational healthcare in our area. During a four week resources, in its mission to provide an experience, students are directly exposed innovative inter-professional education to to the personnel and processes that make a new generation of healthcare leaders. For such care a reality. Students rotate through further information, please visit the Hofstra the departments of Northwell Health Northwell School of Graduate Nursing and hospitals and attend a series of discussions Physician Assistant Studies’ website at with physicians, while experiencing real life hofstra.edu/nursing or call (516) 463-7475. hospital care. For more information, please email Jrubenst@ northwell.edu. Medical Scholars Pipeline Program The Medical Scholars Pipeline Program SPARK! Challenge at the Donald and Barbara Zucker School Northwell Health is leading the charge on of Medicine at Hofstra/Northwell career awareness by partnering with local was created to provide an educational high schools in Nassau, Suffolk, Queens, pathway for underrepresented in medicine Manhattan and Staten Island to participate (URM) students from high schools in the in the SPARK! Challenge. Thirty-one teams five New York City boroughs, Nassau of employees across the health system County and Suffolk County to enter into introduced nearly 500 high school students health care professions. The three-year to a wide variety of careers that require curriculum strengthens students’ academic competencies in Science, Technology, skills, bolsters their written and oral Engineering and Math skills (STEM). The communication skills, provides college SPARK! Challenge engages students and test preparatory classes, introduces a wide showcases both clinical and non-clinical variety of health care professions, and career paths available within healthcare. provides experiences at Northwell Health For more information, please email facilities. [email protected].

To date, 196 students have enrolled in the The Greater New York Hospital program and 98 students have completed Summer Enrichment Program the three-year curriculum. One hundred percent of the rising first-year college (SEP) students in the program have enrolled Northwell Health participates in the SEP, an in prestigious colleges and universities internship program for undergraduate and including Hofstra, Dartmouth, Yale, graduate students pursuing a degree or Harvard and Columbia. Eleven MSPP concentration in health services graduates are enrolled in professional management. Students work with members health care programs. In 2017, the MSPP of Northwell Health leadership to gain expanded to Lenox Hill Hospital in New first-hand experience in the major issues, York City. In 2018, the MSPP will expand skills, and responsibilities involved in day- to Southside Hospital. These expansion to-day management of healthcare facilities. efforts will expose more URM students The program seeks to promote diversity in from underserved communities to careers healthcare management, and members of in medicine. For more information, please underrepresented communities are strongly call (516) 463-7550 or visit the School of encouraged to apply. For more information, Medicine’s website at http:// medicine. please contact Center for Equity of Care at hofstra.edu. (516) 881-7000.

Summer Pre-Medical Program In association with Donald and Barbara Zucker School of Medicine, the Summer Pre- Medical Program provides college students considering a career in the medical field the opportunity to learn more about the

Northwell Health | Plainview Hospital Community Service Plan 7 C. Community Health and Wellness

Plainview Hospital offers free and low cost Health hospitals and physician practices. health education programs throughout the To access the portal, please visit https:// year on a variety of topics, and members www.northwell.edu/manage-your-care/ of the PL staff are actively involved in patient-portal/followmyhealth or call (844) providing health education programs within FMH-8108. community settings such as senior centers, faith-based organizations, and schools. Healthy Food Access The Northwell Health service area contains Community Health Programs over 1.5 million food insecure individuals. and Screenings Increasing access to healthy affordable food improves individual and community health. Northwell Health provides community The Northwell Food as Health Program residents with free health screenings impacts our patients, communities and through programs organized by each employees. Northwell Health partners member hospital. Screenings are held in with local community Farmer’s Markets conjunction with national campaigns (heart to bring fresh affordable produce to food health, blood pressure, prostate cancer, desserts and food swamps and increase and skin cancer) and throughout the year Supplemental Nutrition Assistance Program at educational events, all of which are open benefit redemptions. The health system to the public. Individuals may be referred has begun to implement food insecurity for follow-up care at Northwell Health. screening and in collaboration with regional Uninsured individuals who require follow- food access partners has established up care can utilize the services of Plainview hospital-based and community programs Hospital’s sliding fee scale program, with providing on site and home delivered services starting at $0. In 2016, Northwell emergency food supplies and meals, Health participated in more than 13,000 nutrition education, entitlement enrollment community health programs and provided and navigation to community food and approximately 32,000 health screenings and social service resources. Northwell Health immunizations. has also engaged in a Farm to Bedside initiative of increasing local, organic and FollowMyHealth™ hormone free meats, chicken, fish, dairy To help patients take a more active role in and produce for patient meals as well as their health and wellness, Northwell Health launching a comprehensive employee rolls out a web-based patient portal that wellness program focusing on Healthy allows patients to access their personal Choice meals, beverages and snacks at all health information anywhere and anytime. of our facilities. For more information, FollowMyHealth™ is available to patients please contact Community Health at who have received care from Northwell (516) 600-1494.

8 Northwell Health | South Oaks Hospital CSP Long Island Health Collaborative Safe Kids (LIHC) Each year, approximately 3,700 children Northwell Health is a founding member participate in more than 30 injury of the LIHC which was established in prevention/safety education programs 2013. LIHC’s goal is to help Long Islanders sponsored by the New York State, Queens, understand why prevention and primary care and Nassau Safe Kids Coalitions, led by are important, why each patient must play Northwell Health. These programs, which a more active role in their own health, what encourage kids to be active, have fun, and resources and services are available here on be safe, are offered in partnership with area Long Island, and how these resources and schools, Police Benevolent Associations, services can be accessed. LIHC is a working government, and local businesses. group of hospital members, local health Educational programs cover topics such as department personnel, representatives water safety, pedestrian/ motor vehicle from social service organizations, public safety, burn injury prevention, bicycle health specialists from colleges, and others and sports injury prevention, enhanced who form the core of health and human “911,” pets and pals, and summer safety. services for all Long Islanders. The LIHC In addition, child car seat check-up stations focus areas are: obesity, chronic disease and and special events are held throughout the mental health. For more information contact state and on the campuses of Northwell Community Health at (516) 600-1494 or Health. Please call (516) 881-7000 for more visit http://nshc.org/ long-island-health- information about the Safe Kids. collaborative. Living Healthy Meals on Wheels Living Healthy, Northwell Health’s Chronic The Food and Nutrition Department at PL Disease Self-Management Program (CDSMP), partners with the Visiting Nurses Association is a 6-session, evidence-based health and the National Meals on Wheels education program for people with any type Association of America Senior Nutrition of ongoing health problems. This program is Program to address the increasing problem designed to help people gain self-confidence of older adult hunger on Long Island, offering in their ability to control their symptoms and regular and specialized nutrition to this manage how their health condition affects vulnerable population. Each day hot and their lives. To date, 33 programs have been cold meals are provided to at-risk elderly held in English and Spanish, reaching more persons in the Plainview community who than 300 community members. For more may not have the resources to access or information, please call the Center for Equity prepare food due to lack of transportation, of Care at (516) 881-7000. functional limitations, or health problems. In 2017, more than 44,000 meals were provided Stepping On to homebound older adults in the local More than one out of four adults aged 65 community. For more information about PL’s or older falls each year, leading to both fatal Meals on Wheels Program, please call (516) and non-fatal injuries, and threatening 719-1292. safety and independence. Stepping On is an evidence-based community prevention Hand Washing Program program that empowers independent, Hand washing is an easy and effective way older adults to carry out health behaviors to prevent the spread of many types of that reduce the risks of falls. More than 500 infection and illness. Donald and Barbara people have attended the 7-week program Zucker School of Medicine at Hosftra/ which is based on adult education and self- Northwell partners with the Plainview-Old efficacy principles. In a small group setting, Bethpage Central School District to teach older adults learn balance and strength children the importance of hand washing. exercises and develop specific knowledge First year medical students lead interactive, and skills to prevent falls. Workshops are hands-on sessions with second graders in facilitated by trained leaders. For more elementary schools throughout the district. information, please call the Center for Equity For more information about the Hand of Care at (516) 881-7000. Washing Program, please call (516) 463-7531.

Northwell Health | Plainview Hospital Community Service Plan 9 D. Community Medical Support Services and Programs

SkyHealth certification. Additionally, this training site Northwell Health launched the New York offers numerous (CPR, AED, Emergency area’s first hospital-based Helicopter First Aid) programs to community Emergency Medical Service. SkyHealth is a members, including schools, faith-based partnership with Yale-New Haven Health. organizations, expectant parents, childcare Patients who need lifesaving care for major providers, community children’s sports traumas, and other life-threatening brain league volunteers, and the general public. injuries will receive emergency medical More than 8,050 hours of training have care by helicopter and be quickly flown to been provided to more than 14,975 the most appropriate hospital. Northwell individuals through more than 2,049 Health and Yale-New Haven expect to serve programs. Please call (516) 881-7000 for 350-400 patients annually in the SkyHealth more information. program. Southside Hospital has the only Federal Aviation Administration designated Public Access Defibrillation helipad in Suffolk County. Program (PAD) The PAD program is designed to increase Blood Donor Services the availability of automated external Each year, employees of PL help to ensure an defibrillator (AED) devices in the community adequate blood supply for New Yorkers in as well as empower people within the need by donating blood. In 2017, more than community to use them through AED/ 6,989 pints of whole blood were donated CPR training and education. The PAD staff by employees of Plainview Hospital and assists local organizations with establishing Northwell Health. an emergency response that includes the use of an AED, as well as both initial and American Heart Association refresher training in CPR and AED use. (AHA) Training Center For more information, please call (516) 881-7000. The AHA Training Center provides trainings in Basic Life Support (BLS), Pediatric Advanced Life Support (PALS), Center for Tobacco Control (CTC) and Advanced Cardiac Life Support (ACLS) Northwell Health’s Center for Tobacco to healthcare professionals who require Control provides tobacco cessation treatment and support, including individual care to children with facial clefts or other and group counseling, and support groups, malformations and their families. Clinic reaching 3,450 individuals in 2017. The services, cleft palate bottles, support CTC also provides preventive services to groups and lectures are provided free of community members and employees, as charge to all patients. For more information, well as comprehensive evidence-based please visit https://www.northwell. tobacco dependence treatment education edu/find-care/locations/cleft-palate- to healthcare providers and healthcare craniofacial-center or call (516) 466-2990. students, educating 850 providers last year. The CTC provides tobacco control Queens World Trade Center educational programs to the community (WTC) Health Program in the form of health fairs, classroom Northwell Health is home the Clinical presentations, expos, and other events, Center of Excellence funded through reaching more than 12,000 children and the James Zadroga 9/11 Health and adults in 2017. The CTC guides leaders Compensation Act to provide annual in healthcare organizations to develop monitoring and treatment for WTC related policies that mandate tobacco dependence health effects to 9/11 responders. Eligible treatment for all tobacco users, in both the members receive confidential physical inpatient and outpatient settings. Please and mental health monitoring and visit northwell.edu/stopsmoking, call treatment within the Center and through 1-(866) 697-8487/(516) 466-1980, or email referrals to the Northwell Health network [email protected] for more of providers. In addition to monitoring information. and treatment examinations, the Center provides outreach and education, social House Calls Program services, benefits counseling, work related Northwell Health’s House Calls Program benefits counseling, and case management. provides home-based care for frail, All WTC Health Program services are chronically ill patients who have difficulty federally funded and provided at no cost to getting to their doctor’s office. The program responders. For more information, contact provides advanced illness management, the Queens Clinical Center at (718) 267- with a variety of services available to them 2420, or the WTC Health Program at 1-(888) at home and was recently recognized by WTC-HP4U /1-(888) 982-4748, or http:// CMS for success in their Independence www.cdc.gov/niosh/topics/wtc/. at Home Project providing home-based primary care. Clinicians are available to The Mildred and Frank Feinberg make urgent visits during the week and Division of the Unified: Behavioral are available nights and weekends to answer clinical questions from patients Health Center for Military and caregivers, or arrange urgent services. Veterans and Their Families In addition, Northwell Health’s community Unified is an unprecedented collaboration paramedic program provides a 24/7 in the between Northwell Health and the U.S. home clinical response with an on-line Department of Veterans Affairs, in which medical doctor utilizing telemedicine clinicians from both organizations work capabilities for at-risk patients requiring together to provide the best evidence-based urgent care. For more information, please behavioral healthcare possible to military call (516) 876-4100. personnel, veterans, and their families, including children. Care includes therapy Hagedorn Cleft Palate and for individuals, couples, and the family. Unified’s goal is to ensure a successful Craniofacial Center homecoming and reintegration for military Cleft lip and/or cleft palate is one of families into the community and to help the most common birth defects in the them heal from the invisible wounds of war. U.S., affecting approximately one in 700 For more information, please call babies. The Hagedorn Cleft Palate and (631) 647-2530. Craniofacial Center provides comprehensive diagnostic, medical, surgical and emotional

Northwell Health | Plainview Hospital Community Service Plan 11 E. Support Groups

Support groups offer people with similar medical conditions and life challenges an opportunity for discussion, a sharing of experience and knowledge, and a place to ask questions. Plainview Hospital provides free, ongoing support groups for the community in the following areas: ALS (amyotrophic lateral sclerosis), speech, diabetes, cancer, bereavement, including a group for parents of murdered children, hepatitis C, liver, mood disorders, mental health, psoriasis, weight management, and stroke. To learn more about support groups at PL, please call (516) 719-2570 or visit our website at www. northwell.edu/community.

12 Northwell Health | Plainview Hospital Community Service Plan Awards and accomplishments

- Northwell Health is the 2018 recipient of the American Hospital Association Quest for Quality Prize. - Northwell’s Clinical Call Center becomes 2nd center worldwide to earn Center of Excellence accreditation by the International Academies of Emergency Dispatch. - Northwell Health among only three healthcare organizations in the nation to be designated a Center of Excellence in Nursing Education by the National League for Nursing. - John M. Einsenberg Patient Safety and Quality Award from The Joint Commission and the National Quality Forum for its work since 2009 to lower sepsis mortalities. - John Q. Sherman Award for Excellence in Patient Engagement for efforts to empower consumers with Eight Patient Rights by The National Patient Safety Foundation and EngagingPatients.org, - The Unified Behavior Health Center for Military Veterans and their Families recognized by RAND Corporation as “the only national program that targets both veterans and their family members in a collaborative, family-centered care model.” - Northwell Health received high marks for LGBTQ inclusion in the Human Rights Campaign Foundation’s 2017 Healthcare Equality Index. - One of the nation’s top 5 hospital systems for diversity and inclusion practices in 2017 by DiversityInc. - Ethisphere Institute’s top 10 of The World’s Most Ethical Companies for superior achievements in transparency, integrity, ethics and compliance. - 150 Northwell Health physicians were listed in the 20th edition of New York Magazine’s “New York’s Best Doctors” issue. - U.S. News and World’s Report’s “Best Graduate Schools” issue ranks the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell among the top medical schools for primary care. - Northwell Health ranks 55 nationally out of 100 organizations on Fortune’s annual Best Workplaces for Diversity and the only one in New York State. - Northwell was ranked as one of the top 10 companies for Veterans by Diversity Inc. - The Center for Learning and Innovation received the Global Council of Corporate Universities silver trophy for “Best Corporate University.” - Northwell Health has been designated a 2017-18 STEM JobsSM Approved Employer for its emphasis on science, technology, engineering and math.

Northwell Health | Plainview Hospital Community Service Plan 13 Awards and accomplishments

Plainview Hospital - Accredited by the American College of Radiology (ACR) in Computed Tomography (CT), Magnetic Resonance Imaging (MRI) and Ultrasound.

- Accredited by the College of American Pathologists (CAP) for Comprehensive Laboratory Services.

- Accredited by the Intersocietal Accreditation Commission for Echocardiography Laboratories (IACEL) in Echocardiography.

- Accredited by the American Association for Respiratory Care.

- Accredited by the American College of Radiology (ACR) as a Lung Cancer Screening Center.

- New York State Department of Health Primary Stroke Center.

- Recipient of both American Heart Association/American Stroke Association’s Get With the Guidelines-Stroke Gold Plus Quality Achievement Award and the Target Stroke: Stroke Elite Honor Roll Award.

- Institute for Healthcare Improvement (IHI) Exemplar Site for PROJECT JOINTS, a Surgical Site Infection Prevention Bundled for Joint Replacement.

- Distinction from the Undersea Hyperbaric Medical Society (UHMS) for the Hyperbaric Medicine Program.

- Recognized by the Joint Commission as a Top Performer for Quality Measures (Heart Attack, Heart Failure, Pneumonia and Surgical Care) which represents the top 14% of Joint Commission Accredited hospitals (2012).

- Accredited by the American Society of Health System Pharmacists for Post Graduate Pharmacy Residency.

- Accredited by American Association of Blood Banks (AABB).

- Accredited by the Commission on Cancer.

14 Northwell Health | Plainview Hospital Community Service Plan Mark L. Claster Chairman, Board of Trustees Northwell Health

Michael J. Dowling President and CEO Northwell Health

Kevin Beiner Senior Vice President and Regional Executive Director, Eastern Region

Michael Fener, CPA Executive Director Plainview Hospital

This report was prepared by Community Health. For more information, please call (516) 600-1494.

Northwell Health | Plainview Hospital Community Service Plan 15 Plainview Hospital Community 2017 Service Plans 22379e