ISO 9000 LEAD AUDITOR TRAINING COURSE Quality Management System Auditor/Lead Auditor Training based on ISO 9001 : 2008 Certificated by International Register of Certificated Auditors (IRCA) - UK Course provider: NIGEL BAUER & ASSOCIATES, UK (Course Registration No. A17027) Organized by FICCI QUALITY FORUM

247th Course – April 30 – May 4, 2012 at

FICCI, NEW

1. COURSE OBJECTIVE 4. COURSE CONTENTS

The aim of the course is to provide an understanding of the As given in Annexure. principles and practices of quality management system auditing and to impart practical training on quality auditing 5. RECOGNITION skills. The course is recognized by the IRCA, IQA-UK

(International Register of Certificated Auditors). The At the end of the course the participants will be able to: course meets the training requirements for individuals

seeking registration as Auditors/Lead Auditor with  Interpret correctly the requirements of ISO IRCA. The course is registered with IRCA and bears 9001:2008 and how they apply to the processes of Certification No. A 17027. a company.

6. COURSE MATERIAL  Conduct an effective gap analysis/internal audit/supplier's audit/third party certification audit. Registered participants are sent pre-course material in advance for preparation. Course kit comprising  Initiate improvements in the quality management detailed course material and International Standard on system (QMS) of a company. QMS is given to each participant.

2. WHO SHOULD ATTEND? 7. CERTIFICATE The course is suitable for those: Those participants who successfully complete the  Who require a detailed knowledge of quality continuous assessment during the course and also auditing process. the written examination, which is conducted on 5th  Whose jobs involve assessment of suppliers and day of the course, will be issued certificate by Nigel potential suppliers. Bauer & Associates, UK .  Who are responsible for managing the internal quality audit function within their organisation. 8. COURSE ORGANISATION, SCHEDULE &  Who are involved in preparing their organisation for REGISTRATION PROCEDURE assessment by customers or certification body.  Who wish to become registered as Auditor or Lead The course is of non-residential nature. The course is Auditor with International Register of Certificated of 5 days duration and starts at 0900 hrs and goes up Auditors (IRCA, IQA - UK). to 1830 hrs daily for the first four days & on the fifth day the course finishes at 1700 hrs after the written 3. PREREQUISITE examination.

Prior to commencement of the course, all participants are Tea/Coffee and working lunch is provided by the expected to have an understanding of the content & organizers. implementation of ISO 9000 series of standards . The fee for the course is Rs. 19,850/- per participant plus Service Tax as applicable

FICCI Quality Forum Page 1 ISO 9001:2008 LA Course Brochure (August 6-10, 2012)

11. VIEWS OF PAST PARTICIPANTS For joining the course, the particulars of the participants (name, designation, email, postal address, phone number, Some of the comments on our above course etc) along with fee by draft/cheque payable at Delhi in made by past delegates are reproduced below; favour of "FICCI QUALITY FORUM ” should be sent to FICCI address as given below.  I had wonderful experience which is full of knowledge and information which will not only help The seats in the course are limited to maximum 20 and are in my professional life but also personal life. allocated on first-come-first served basis.  Programme was very good especially both faculties were extremely good having full 9. ABOUT OUR LEAD FACULTY knowledge about the concept.  Through this course, I got more benefit. Before this Our Lead Faculty of this course Mr. S.C. Arora has rich course my knowledge on quality management and experience of over 40 years in quality control, third party auditing were zero. But now I can say I am having certification and quality management. He is IRCA UK more knowledge. certificated ISO 9000 Lead QMS Auditor (Registration No.  Faculty has taken pains to make all the participants A005025) and has conducted more than 200 Lead Auditor assimilate the course fully well. Courses till date not only in but in other countries viz.  One of the excellent programmes I have attended Bangladesh, Bahrain, Bhutan, Kyrgystan, Malawi, Maldives, so far. Excellent tutors. Mauritius, Nepal Oman, Sri Lanka, Tajikistan, etc. He is the Note : author of six books on quality management related subjects For more comments see attached Annexure. published by International Trade Centre, UNCTAD/WTO, Geneva and United Nations Industrial Development 12. COURSE DATES Organization (UNIDO), Vienna for worldwide distribution. He is the Principal Consultant of FICCI Quality Forum and August 6 -10, 2012 has also provided consultancy to multinational, large, medium and small companies in India and abroad for 13. COURSE VENUE effective implementation of the ISO 9001 based quality management system both in manufacturing and service Federation of Indian Chambers of Commerce & sector. Industry (FICCI), Federation House, 10. ABOUT FICCI QUALITY FORUM 1 Tansen Marg, Near Mandi House New Delhi –110001, India FICCI Quality Forum (FQF) is a specialized division of FICCI set up to sharpen the competitive edge of Indian For further details & to reserve your seat, please Industry. FQF provides training, consultancy and research contact : services focused on enhancing the quality quotient of Mritunjay Kumar clients and partner organization. FQF in collaboration with Course Coordinator Nigel Bauer and Associates, UK offers IRCA, UK approved FICCI Quality Forum Federation House, Tansen Marg Auditor Lead Auditor training courses on Quality New Delhi - 110 001 Management System (QMS) ISO 9001, Environment Tel: + 91-11-2348 7356, Management System (EMS) ISO 14001, Food Safety Mobile : +91 - 99111 64501 Management System (FSMS) ISO 22000 and Occupational E Mail: [email protected] Health and Safety Management System (OHSAS) 18001 or standards. In addition we also provide training on Six Sigma [email protected] Green and Black belt certification, training on Leadership, Organizational Excellence, Creativity and Innovation etc. For any technical clarification you may contact our We also provide consultancy on effective implementation of Lead Faculty above management systems standards leading to Mr S C Arora certification and six sigma implementation. [email protected] Ph # +919810115588

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FICCI Quality Forum Page 2 ISO 9001:2008 LA Course Brochure (August 6-10, 2012)

ANNEXURE COURSE CONTENT Comments from participants of previous ISO 9000 Lead Auditor Courses 1. Introduction 1.1 IRCA and Auditor Registration Scheme Reproduced below are some of the answers given by 1.2 Auditor Codes of Conduct past participants to the question, “What did you enjoy most about the course”? 2. An Overview of Quality Management 2.1 What is Quality?  The course and the manner in which it was delivered 2.2 Managing for Quality certainly deserve high grades on the scale. It has 2.3 What is Quality Assurance? gone beyond what I had actually expected before 2.4 Evolution of Quality Management Systems being part of it. 2.5 An overview of the ISO 9000 series 2.6 Background to ISO 9001:2008  The friendly and tension free environment created by the trainers. 3. The Requirements of ISO 9001 Explained 3.1 Introduction and scope  Concepts of ISO 9001 especially process approach. 3.2 The Structure of ISO 9001 3.3 Quality Management System  Calmness of trainers in answering all the queries. 3.4 An overview of ISO 9001 requirements Exercise on above  The learning that comes with each course is always good but the way it is given is really important. The 4. Quality Auditing Course material/learning were very well 4.1 What is an Audit and why are Audits necessary? disseminated and the ease with which I could learn 4.2 The Audit Process was good. I enjoyed learning. 4.3 Auditing in relation to the “Process approach”

4.4 ISO 19011 and auditor competence  The group activities conducted for assimilation of 5. The Assessment Process subject. 5.1 An Overview 5.2 Initial Contact  The structured methodol ogy and experience and 5.3 Pre-Assessment Visits expertise level of the faculty. 5.4 Document Review 5.5 Initial Preparation  Ample time being given to every clause of the 5.6 Development of the Assessment Schedule standard. 5.7 Communication 5.8 Detailed Planning  Training material was very clear and sequential 5.9 The On-Site Assessment methodology was conducive to learning. 5.10 Opening Meeting 5.11 Audit Conduct  The Role Play-Audit, Exercises in groups & 5.12 Evaluating Results individual assignments. 5.13 Closing Meeting 5.14 Corrective Action  The deliberations by the Lead Faculty were the best 5.15 Formal Report thing. His pace & pitch during the entire course was 5.16 Follow-Up and Surveillance Visits constant which led to good learning. Exercises on above  Good learning and understanding on Standard (ISO 6. Audit Tools & Techniques 9001) and also its practical applicability is well 6.1 Detailed Planning & Check List development understood. 6.2 Searching for Evidence 6.3 Conducting Interview and Asking Questions  Lively presentation, healthy interaction and 6.4 Auditor and Auditee Tactics professional approach. 6.5 Recording the Results Exercise on above  Teaching method was excellent. Still can’t believe that whole ISO 9001:2008 covered and understood so well in 5 days.

FICCI Quality Forum Page 3 ISO 9001:2008 LA Course Brochure (August 6-10, 2012)

LIST OF PARTICIPANTS OF LAST THREE ISO 9000 LEAD AUDITOR COURSES

Ms. Kamakshi Sriram Mr. Minesh kumar Dutt EMP 18,601 Glaxo Smithkline Beecham Evershine Millenium Paradise NABHA - 147201 Phase 1, Thakur Village District – Patiala, PUNJAB Kandivali (E), 400101 (M) 09463053605 (M) 9920065195 Mail: [email protected] Mail: [email protected] Wg Cdr PS Randhawa (Retd) Ms. Swati Makhij a Head-Quality Plot 7, Maa Kalyani Kunj Apartments Quikjet Cargo Airlines Pvt Ltd Kalyani Vihar, Near R.P. Bagh, Old Udaan Bhavan, T-1 Domestic Terminal Delhi-110009 New Delhi -110037 (M) 9873334232 (M) 8800112225 [email protected] Mail: [email protected]

Md Shamshad Nawaz Mr. Deepak Kumar Thapliyal Centre Incharge 833, Ground Floor, IMS Learning Resources Pvt Ltd. Niti Khand – 1, Indirapuram, Contact No. 9718224593 Ghaziabad 201014, U.P. Mail: [email protected] Mobile no. 9810361706 Mail: [email protected] Mr. Suket Gurtu Mr. Deepak Kumar Head Quality Assurance B-16,J J colony Proof of Performance Data Services Pvt. Ltd. Near post office, [email protected] Khanpur, New Delhi,110062 [email protected] Mo-9818496635 Mail: [email protected] Mr. Rajesh Mishra Mr. Dheeraj Kumar Singh Sr officer QA Officer Production, Asian Paints Ltd. Asian Paints Ltd, A1 UPSIDC Industrial Area, Kasna Greater . A1 UPSIDC Industrial Area, PIN 203207. Kasna, Greater Noida. U.P 203207 Mail: [email protected] (M) 9911070860 Mail: [email protected]

Mr. Amit Sharma Mr. Laksh Dhingra Research Assistant Asst. Manager (QATS) FICCI Quality Forum, IndiGo Engineering New Delhi-110001 New Delhi Ph :011-23487364 (M) 09310264141 (M) 91 8010706103 Mail: [email protected] Mail : [email protected] Mr. Damodaran Hari Ms. Spardha Khare Senior Manager (CQA) Spice Jet Ltd Limited, 1, Bhikaji Cama Place, EIB- Email: [email protected] 11 th floor,New Delhi-110066 (M) 9953591623; 9891355965 Email: [email protected] (M) 9911079111

FICCI Quality Forum Page 4 ISO 9001:2008 LA Course Brochure (August 6-10, 2012) Mr. J. P. Baruah Ms. Suchitra Sharma Mineral Development Corporation Ltd. 14/195, Parishram Park, , Assam Nr.Gorwa ITI, Gorwa-Refinery Road (M) 91-9435048783 Gorwa, Vadodara-390016, Gujarat Email: [email protected] Mobile: 9328161797/8 Email: [email protected] Ms. Neha Narula, Mr. Anupam Upadhyay Officer (CQA), Engineers India Ltd., Gurgaon Nokia Siemens Networks Email: [email protected] Tower BC (Ground), 3C Green Boulevard, B-9, (M) 9871558838 Sector 62, Noida-201 307 Mob: +91 9711 987342 Email: [email protected] Mr. Parvesh Kuchwaha Mr. Arif Ahmad Khan 22, Arunodaya Apartments Stellar Information Systems, Gurgaon Vikas Puri, New Delhi-110018 (M) 9910069938 (9717447540) Email: [email protected] Email: [email protected] [email protected]

Sh. B.N. Manna Mr. Rekibuddin Ahmed Senior Manager (CQA), Engineers India Limited, Executive. Environmental Services (Climate 1, Bhikaji Cama Place, EIB-11 th floor, Change Program) New Delhi-110066 SGS India Pvt. Ltd, 226, Udyog Vihar, Phase-I, Ph: 011-26768028; Email: [email protected] Gurgaon, Haryana - 122 015 (M) 91-9910833514 Email: [email protected] Mr. Vishal B Patel Mr P K De Asst.Manager (QA), MOLEX Deputy Manager, Technical Training Plot No. 115, Anand Nagar Chambal Fertilisers & Chemicals Ltd, Kota Sector No. 27, Gandhinagar – 382028, Gujarat Tel: 0744 2782077 Phone : 9601276507 (M) 9829384265 Email : [email protected] Email: [email protected]

Mr. Jatin Lohmorh Mr. A.T. Surendra Engineer (CQA), Engineers India Limited, Executive, Environmental Services (Climate EIB -11 th Floor, 1, Bhikaji Cama Place, Change Program) New Delhi-110066 SGS India Pvt. Ltd, 226, Udyog Vihar, Phase-I, Ph: 26762121 Gurgaon, Haryana - 122 016 Email: [email protected] (M) 9871799522 Emil: [email protected]

Mr. Vinayak Ojha Mr. Puneet Pandey A-5/B-231, Paschim Vihar, Research Fellow, Wild life Forensick-Cell New Delhi-110063 Wildlife Institute of India Mobile#:- 9811712192 Chandrabani (Uttrakhand) Email: [email protected] Emil: [email protected] (M) 9837411154

Ms. Nitin Sihmar, Mr. Xavier Paul Sampson Executive, Environmental Services (Climate Change Director-Operations, NTT Data Inc. Program) 6th Floor, UNITECH Trade Centre, Sector 43 SGS India Pvt. Ltd. Sushant Lok 1,Gurgaon, Haryana 122001 226, Udyog Vihar, Phase-I, Gurgaon, Haryana (M) 9811522048 (M) 9871794624; Email: [email protected] Email: [email protected]

FICCI Quality Forum Page 5 ISO 9001:2008 LA Course Brochure (August 6-10, 2012) Dr. Farah Deeba Dr. Deepti Sharma Vice President – Medical Quality Flat No. H-411, SUPERTECH ICON, Max Helath Care Institute Ltd, Nyay Khand-1, Indirapuram, Max Super Specialty Hospital, GHAZIABAD - 201010 (U.P.) 2, Press Enclave Road, Mobile + 91 9650649696 Saket, New Delhi-110017 Associate Director, Quality Management, (M) 9999743452 Fresenius Kabi Oncology Ltd Email: [email protected] Email: [email protected] Dr. Tushar Palchoudhury Ms. Shilpa Chauhan Senior Manager – Quality 58-Tigipur Max Health Care Institute Ltd P.O. Bakhtawar Pur Max Super Specialty Hospital, Delhi-110036 2, Press Enclave Road, Saket (M) 9999100761 New Delhi - 110017 Email: [email protected] (M) 9971954888 Head – Quality Assurance, Email: [email protected] Fortis Hospital, Shalimar Bagh Mr. Sandeep Dhasmana Ms. Nupur Pandey A-109, Sector-19, Flat No 304,Ramses Tower, Noida - UP Omaxe The Nile Apartments Pincode -201301 Near Sai Dham Temple, Uppal (M) 9871393484 Southend, Sector 49 Email: [email protected] Sohna Road , Gurgaon 122018 (M) 9810861167 Email: [email protected] Mr. Chetan S harma Mr. C.P. Malhotra A-36, Sector 52 Officer (Ice Cream Plant) NOIDA – UP 201301 Mother Dairy, Patparganj (M) 9810138520 Delhi-110092 Res.Ph: 0120-4310360 (M) 999457430 Email: [email protected] [email protected]

Mr. Anshuman Shukla Mr. Viteshver Tyagi C/O Ms. Shweta Sharma QA Department, Asian Paints Ltd J-107, First Floor, Street No 6 A-UPSIDC, Industrial Area, Near Brahma Kumari Ashram Kasna, Greater Noida Laxmi Nagar, Delhi -110092 U.P. 203207 Phone Number: 9910030937, 9873508703 (M) 9268504593, 9268504598 [email protected] Email: [email protected]

Mr. Md. Dastagir Mr. Shantanu Sinha, (NTPC) QA Department, Asian Paints Ltd, Engineer-CQA, NTPC Ltd A-1, UPSIDC, Industrial Area, A-8A,Sector-24, Kasna, Greater Noida Noida-201307. U.P. 203207 (M) 9650992323 (M) 9891717820 Email: [email protected] Email: [email protected] Mr M P Singh Mr. Dileep Kumar Dixit General Manager (NR) Manager (QA & I), NTPC Pawan Hans Helicopters Ltd Noida-201301 , New Delhi (M) 9650994700 (M) 9818611993 Email: [email protected] Email: [email protected]

FICCI Quality Forum Page 6 ISO 9001:2008 LA Course Brochure (August 6-10, 2012) Mrs Bhupinder Kaur Ms. Ashima Chauhan Sectl Officer (P&HRD), Indraprastha Apollo Hospital Pawan Hans helicopters Ltd Corporate Office (M) 9818674113 Noida 201 301 Email: [email protected] (M) 9899352464 Email: [email protected]

Mr . Himanshu Shrivastava Mr. Tanouj Mathur DGM (Engg), Pawan Hans Helicopters Ltd Quality Inspector, 71, Golden Avenue -1, Western Region, Juhu Aerodromes, S V Road Opp. Kuber School, Roorkee Road, Vile parle (West), Mumbai 400 056 Meerut - 250005. (M) 9833690152 Ph: 09552533006; 0121-6541979. Email: [email protected] E-mail - [email protected]

Mr. Chetan Dinkar Chaudhari Dr. M G Sinha Near Kacheri Sub Post Office, Head, Insilco Limited Kulkarni Plots, Bhusawal- 425201 PO Bhartiagram, Gajraula 244 223 District – Jalgaon, (MS) Distt. J P Nagar (UP) Mobile No . : 09890973307 (M) 09927991637 Email: [email protected] Email: [email protected]

Mr. Shashank Rege Mr. Arun Pandey Deputy Manavger - QA A -112 GF Parasvnath Paradise C\o Albert David Ltd. J P Garden Mohan Nagar B- 12 & 13, Meerut Road, Industrial area GHAZIABAD=201007 ( UP) Ghaziabad (U.P.), Pin : 201003. (M) 9210728767 (M) 9582504839 Email : [email protected] Email: [email protected] Mr. Maharaja Himandu Upadhyay Mr. Amit Kumar Batabyal Becton Dickinson India Pvt. Ltd. Assistant Manager, QAQC Cell Plot No.1, Sector -3, Industrial Growth Centre, Jindal Steel & Power Limited, Kharsia Road Bawal, Distt: Rewari (Haryana) Raigarh – 496001 (C.G.) Cont No. 08053011984 (M) 09827477654 Email: [email protected] Email: [email protected]

Mr. Lokesh Mandloi Mr. Shahnawaz Ahmad Manager, QAQC Cell Associated Construction & Investment Co. LLC Jindal Steel & Power Limited, Kharsia Road Email: [email protected] Raigarh – 496001 (C.G.) (M) 9953515223 (M) 9827477122 Email: [email protected] [email protected] Mr. Anuj Sharma Mr. Ankur Bawa, Tower -7 Flat No.404, Valley View Estate Yatra.com BSF Corporate Society B-58, IInd Floor, Vivek Vihar Phase I Gwal Pahari, Gurgaon – Faridabad Road Delhi-110095 Gurgaon - 122003 (M) 9811420260 (M) 9811809123 Email: [email protected] Ms. Rashmi Chaudhuri Ms. Gurpreet Kaur Pearson VUE Impetus Consultancy Pvt. Ltd C-7, First Floor, Sector 3 3257 (GF) South Patel Nagar NOIDA (UP)-201301 Ranjeet Nagar Telephone: +91-120-4001600 ; (M) 9910890004 New Delhi-110008 Email: [email protected] (M) 9818822033 [email protected] Email : [email protected]

FICCI Quality Forum Page 7 ISO 9001:2008 LA Course Brochure (August 6-10, 2012) Mr. Pankaj Kr.Mishra Ms. Ruchi Saun Consultant, P.S. Solutions & Services Quality Manager 3rd A 57 Nehru Nagar Espire Infolabs Pvt. Ltd. Near Nasirpur Railway Crossing Espire Campus, A-41, Mohan Co-op. Estate, Ghaziabad U.P. Mathura Road, New Delhi - 110044, Ph:- 9873141999, 9311167960 (M) 9899513117 E-mail: [email protected] E-mail: [email protected] Mr. N.K.Vyas Mr. J.N.Saxena Dy. Manager (QA&I), NTPC Ltd GM (E-QA&TS) Tower 5, Flat No.1425, Ashian Uphwan, NACIL, Room No.321 Near Shanti Gopal Hospital, Indirapuram 113- Gurdwara Rakabganj Road Ghaziabad-201014 – UP New Delhi-110001 (M) 9650992570 (M)09811260797 Email: [email protected] [email protected] Mr. Manish Kumar Mr. Rana Pratap Asian Paints LTd Sr. Technical Officer, H.No. C-76, B-I Horizon Aircraft Maintenance Repair & Overhaul Greater Noida Gurgaon -122001, Haryana Ph: 0124-4389789 to 4389798 (M) 09910626346 (M) 9899236166 Email: [email protected] E-mail: [email protected]

Mr. Ashwani Arora Ms Charu Goel Senior Manager, Glaze Trading India Pvt. Ltd Glaze Trading India Pvt. Ltd A-3 Commercial Complex, A-3 Commercial Complex, Shankar Garden, Vikas Shankar Garden, Vikas Puri, Puri, New Delhi-110018 New Delhi-110018 Phone No. – 9811656377 Phone No. 9818800331 E-mail: [email protected] Email: [email protected] Ms. Tanushree Nair Ms. Preeti Asstt. Manager HR & Dy. MR Quality Assurance and Training Manager - India Pearey Lall & Sons (E.P.) Limited World Courier (India) Pvt. Ltd. Mohan Nagar, Sahibabad (U.P.) 3rd Floor, Rishyamook Building Ph: +91-120-4177900/ +91- 9717655466 Punchkuiyan Road, New Delhi - 110001 91-9999165234 (M) 9717496226 Email: [email protected] E-mail: [email protected] [email protected] [email protected] Mr. H.P. Sinha Mr. Jayanto Bhatacharya CAE, QA & TS Divison Chief Aircraft Engineer NACIL, E.R, Kolkota NACIL, Mumbai 09831108118 [email protected] Email: [email protected] Mobile No.: +919820632581

Mrs. Kirti Shah Ms. Sandhya Sharma V21/10, First Floor, Flat # 3, C-43, Manoj Vihar (AWHO Colony) DLF PHASE III, Near Shanti Gopal Hospital Gurgaon, 122002. Indrapuram, Ghaziabad-201010 (UP) Ph: 9910540932 Ph: 9899650925; 9810276943 Email: [email protected] Email: [email protected] ; [email protected]

FICCI Quality Forum Page 8 ISO 9001:2008 LA Course Brochure (August 6-10, 2012) Mr. Vijay Kumar Pushkarna Ms. Malvika Sinha GH5/6C, Orchid Garden, Assistant Quality Manager SunCity, Sector-54 CNBC Hospital, Gurgaon-122003 B-1121, second Floor, front side, Gate no.4, Tel: 0124-4140532, (M) 9810068532 Greenfield Colony, Faridabad. Email: [email protected] Ph: 9953777675 Email: [email protected]

Ms. Amita Mukhia Mr. S.L. Sankhyan Thomson Digital B-11/12 NOIDA Special Economic Zone (A wholly owned subsidiary of NACIL(I)) Close to Sec 82 Domestic Terminal, Hangar #3, NOIDA - 201305 IGI Airport, New Delhi-110 037, India Email: [email protected] Tel: 91 11 25675706; (M ): 09910307308 Fax : 91 11 25672151 Email: [email protected] ;

FACULTY

Mr.S.C. Arora Maj. Gen. S. Rishi (Retd.) Principal Consultant Sr. Consultant FICCI Quality Forum FICCI Quality Forum Federation of Indian Chambers of Commerce and Federation of Indian Chambers of Commerce and Industry Industry Federation House, Tansen Marg, Federation House, Tansen Marg, New Delhi-110001 New Delhi-110001 Ph: 011-23359735,011-23739947 9811238660 Email: [email protected] Email: [email protected]

FICCI Quality Forum Page 9 ISO 9001:2008 LA Course Brochure (August 6-10, 2012)