Embracing Chatbot A.I. for Business

Maximizing Human Resources by Embracing Automation Table of Content

Part 1 What are Chatbots?

Part 2 How do Chatbots accelerate business and build mobility?

Part 3 Introducing Sofbang Chatbot/Mobility Solutions The Future of A.I.

Artificial intelligence (AI) has become one of the main topics of discussion when it comes to tech over the last half-decade. In fact, many economists and industry thought leaders believe that the country that leads the way in developing and harness- ing AI will become this century’s great super power. On a slightly smaller scale, the same is true of enterprise business. Those organizations that make the best, most productive use of AI to shore up, support, and enhance the work of their human resources are sure to be the most successful business- es moving forward.

While the complexity of tasks that can be accomplished with AI is growing each day, there are already a number of ways that businesses can (and should) be integrating this emerging technology to improve efficiency and agility. Existing artificial intelligence technology is perfect for managing those repeti- tive, low-level tasks that eat up valuable work hours and prevent assets from being productive in forward-thinking ways. In this way, AI can help businesses streamline their workforces to maximize productivity and profitability while also empowering the best and most thoughtful workers to do their jobs, drive business, and innovate new ways of thinking and doing things.

Customer support and in-house IT support are two prime examples of departments that can be revolutionized, accelerat- ed, and enhanced using AI. Stop for a minute and think about how many times a support professional in your organization has helped a customer or partner locate something on your website that they could have found themselves if they knew how to navigate better. Or, on the other hand, think of how many times an IT professional has wasted thirty potentially productive minutes of work helping a colleague with a problem that could’ve been solved by the user simply restarting their computer.

Artificial Intelligence has the potential to streamline those processes, eliminate lost work hours, and actually provide users with the support they need faster and more efficiently than a human can. In fact, all that work and more can be improved through the adoption of Chatbots. TextWhat is a Chatbot?

What is a Chatbot?

A Chatbot is an AI-powered computer program that people interact with through conversation and messaging over the internet. If you’ve ever been surfing the internet and had a box pop up in the corner of the screen that shows a smiling support staffer offering to help you, you’ve been invited to use a Chatbot.

Increasingly, businesses, nonprofit organizations, and even municipalities are adopting Chatbots to protect the work hours of human assets, while providing support that still feels responsive and personalized. Chatbots simulate the experience of a human-to-human text or conversation, which feels much warmer than scrolling through a FAQ or troubleshooting page and much more rewarding that waiting on hold over the phone or getting into a physical somewhere. Unlike human support professionals, Chatbots can access information and provide answers instantaneously. This balance of personal interaction and tech-enabled data-fetching power makes a Chatbot the perfect gateway for high-quality customer and employee support.

Chatbots can also be deployed in the enterprise business world to create cutting-edge virtual assistants. Using a Chatbot, assets can connect to their calendars to set reminders, schedule meetings, access data, or check to see if the report they’ve been waiting on has been submitted using just a few lines of text. In fact, a comprehensive Chatbot strategy is just as transformative for employees and partners as it is for leads and customers.

Through a process known as , Chatbots can even get better at what they do over time. As the Chat- bot gets more and more use, it begins to recognize trends and can make time-saving suggestions or predictions based on experience. These predictive insights help users arrive at solutions more quickly and provide valuable guidance for those who have some difficulty articulating their question, challenge, or problem at first.

In fact, let’s take a moment to look at a few specific ways Chatbots accelerate business and improve processes for customers, assets, and partners alike. Chatbots can help customers and clients...

Access self-service support and troubleshooting: Chatbots provide the perfect triage point for customer support. Most first-or-second-level questions can be answered by the bot, reserving valuable human resources for complex or unique problems.

Connect with the content or materials they need quickly: Even if someone is unfamiliar with your company site or customer portal, they can use a Chatbot to fetch the information they need or walk them through using the system step-by-step.

Get a warmer, more personal experience: Click- ing through menus and reading FAQs is dry and impersonal, but Chatbots provide a much more responsive, satisfying, humanistic experience.

Chatbots can help employees and assets...

Self-serve base-level HR queries and requests: Through a quick conversation with a Chatbot, employees can access, make, and modify a wealth of human resources requests (planned time off, insurance enrollment, retirement funds allocations, etc.).

Set reminders, schedule appointments, and check calendars on the go: A chatbot can easily be turned into a virtual scheduling assistant that provides automated mobile alerts and reminders.

Troubleshoot first- and second-order IT issues: Save your valuable IT professionals from ever having to ask “Have you tried turning it off and turning it back on?” ever again by using Chatbots to sort and filter IT service requests.

Chatbots can help suppliers and partners...

Locate relevant documentation and informa- tion rapidly: Make your organization a breeze to do business with by providing your partners with Chatbot service that connects them with the information they need as soon as possible.

Navigate custom portals with ease: Reduce the learning curve for supplier and partner portals by providing 24/7 Chatbot support.

Connect with the right department or individ- ual quickly: No more digging through the employee or department directory looking for email addresses, physical locations, or phone numbers. How Do Chatbots Accelerate Business and Build Mobility

Using Chatbots to Increase Mobility

One of the most powerful aspects of Chatbot technology is its ability to build and support mobility. As businesses have begun to move away from the centralized office model over the last few years, compatibility across a variety of device types, environments, and operating systems has become a major software development concern. Chatbots provide the perfect text-based bridge to connect users with the information and functionality they need, regardless of their access point.

As tech use throughout the day continues to increase and new devices are introduced into the marketplace at rapid pace, mobility is growing as one of the characteristics that sets agile, modern, customer-and-employee-friendly businesses apart from the rest of the crowd. By embracing a mobile philosophy, organizations show internal assets and external observers that they value accessibility and ease-of-use, while creating an environment that welcomes and supports users rather than creating obstacles and challenges for them. In short, mobility increases engagement and strengthens an organization's standing in the marketplace.

For enterprise businesses, Chatbot mobility offers opportunities to improve, streamline, and smoothen user experi- ence across the board. For employees, freelancers, and other assets, Chatbots turn any internet-enabled device into a mobile work station with the full power and functionality of the employee portal on their desktop computers without the pinching, stretching, scrolling, and compatibility issues of traditional mobile-view sites and portals. For customers and clients, Chatbots enable robust, responsive support on the go 24/7.

That around-the-clock availability and self-service potential mean that Chatbot mobility enables businesses to thrive and support stakeholders beyond the traditional time and space constraints of the office. This also eliminates the need for massive call centers and empowers in-house IT and support professionals to focus on big-picture concerns and complex problems rather than getting bogged down in tickets for entry-level problems.

Let’s explore some of the most powerful ways Chatbot mobility can transform and accelerate business. Chatbot Mobility Creates Easy Access from All Devices

Eliminate the issue of lost functionality in mobile views: No more wondering how to do something on your phone that you know how to do on your desktop. Using a Chatbot, you can navigate a website or portal from any device via conversation, eliminating the chal- lenge of mastering different views of the same site.

Support users of all tech comfort levels: While mobility is a growing point of emphasis across business, many professionals still struggle to unlock the power of their mobile devices for work. With Chatbots, users don’t need a high level of comfort with their mobile device to access important information or do work remotely.

Chatbot Mobility Extends Time & Space for Work

Provide 24/7 remote access to HR, IT, and more: When Chatbots connect employees with information, support, and forms instantaneous- ly, it cuts down on time spent away from the desk during work hours, maximizing productivi- ty and creating a culture of self-reliance.

Streamline off-site or remote work: Work days on the road can be a nightmare when you don’t have the full functionality of your employ- ee portal or website at your fingertips. Using a chatbot, remote assets can quickly access the information or applications that they need.

Chatbot Mobility Provides a Modern, Buzzworthy Experience

Show your tech-savviness and commitment to ease-of-use: AI is the present and the future of technology. By using Chatbots for customer, employee, and partner support, your organization demonstrates its understanding of the market- place and commitment to innovation.

Create a responsive environment that keeps people coming back: When you make life easier for users through Chatbot mobility, you set your business apart as an organization that values customer time, supports employees effectively, and streamlines doing business. Why Partner with Sofbang?

Sofbang Chatbot/Mobility solutions are designed by an award-winning team and backed by two decades of experi- ence bringing high-tech solutions to enterprise businesses. At Sofbang, we pride ourselves on creating bespoke solutions that accelerate business, connect partners and clients more effectively, and deliver game-changing return-on-investment.

We are leading innovators in Chatbot technology, and have designed bespoke bots for a wide array of applications, including:

Call Deflection HR Assistance Appointment Scheduling Customer Support IT Desk Help Contractor & New Employee Onboarding Food & Supply Ordering

Our revolutionary Chatbot architecture allows for communication across a variety of popular access points, includ- ing Messenger, , Twitter, , , Google Assistant, and an ever-growing list of emerg- ing communication and apps. Once the bot receives a query, it breaks the request down into keywords and analyzes it for comparison to frequently asked questions, previous queries, and other patterns it’s been programmed (or learned over time) to recognize.

Once the incoming request has been analyzed using keywords and breaking down syntax, the Chatbot uses Mobile Cloud Service to access your organization’s back-end systems (be they cloud, SaaS-based or on-premises) and locates the information or functionality related to that request in the blink of an eye. The Chatbot engine then crafts a response in natural language, just as a human would, to complete the original request and connect the user with the appropriate information in a way that’s instantaneous and flawless.

Chatbot Architecture 770 Pasquinelli Drive Suite #426 Westmont, IL 60559 [email protected] www.sofbang.com (312) 279 0430