CASE STUDY Yonder Mind ensures sustainable efficiency gains in documentation management for Discover

Introduction Eurowings Discover is the latest member of the Group. Starting operations with a flight program for three aircraft in summer 2021, the initially serves long-haul flights to holiday destinations in the Caribbean, South Africa, North America and the Indian Ocean. In winter, Eurowings Discover also plans to start operations on short- and medium-haul routes. With plans of further expanding its fleet on the horizon, the operator was looking to benefit from a documentation management solution that would accommodate the anticipated growth at max efficiency right from the get go. And as time was of the essence, it was of no minor importance to partner up with a solution provider that could not only keep pace with the airline’s tight schedule, Project Timeline but that would also have the capabilities and knowhow to actively contribute to solving potential Nov 2020 - May 2021 challenges along the way.

Sure, Yonder Mind is a great product. But equally impressive is the team behind it, which is remarkably quick on its feet and always willing to go Challenges the extra mile. Eurowings Discover’s value driven business approach naturally places importance on all aspects that would allow the airline to manage documentation efficiently and to promote reliable, role-ba- Steffen Radtke sed information to its staff at all times. The following aspects were prioritized: Safety & Compliance

� Limit visible content within documentation (e.g. OM A-D) to user-specific role(s) � Reference information between manuals to avoid outdated duplicates � Automate synchronization between revisions of OEMs (e.g. Airbus FCOM) and the airline‘s customized manuals (e.g. OM-B) About Yonder Mind (YM) � Apply OM-specific approval workflows for efficient collaboration on revisions Our CMS brings operational (both between internal stakeholders and the AOC‘s Civil Aviation Authority) documentation and manufactu- rer manuals together in one � Proactively inform relevant stakeholders on regulatory updates that correspond to solution. specific content within its documentation (e.g. IOSA, EASA) Pilots work with the easy to use YM Offline App and benefit Solution from role-specific revision A coherent content concept guides the structure of the documentation, with emphasis on all updates instead of having to go aspects that are relevant to managing information both efficiently and reliably: through hundreds of revised Content-specific tags allow for dynamically displaying the relevant information to end-users pages. based on their respective role(s) and mission. Content is consistently being referenced between Editors create and enhance documents and automatically updated wherever it’s been reused, thereby avoiding conflicting content in the YM Editor, while information and outdated duplicates. revisions become manageable Revisions from OEMs (e.g. Airbus FCOM, MEL, QRH) are automatically compared to the airline’s again with the fully integrated customized OMs, followed by automatically implementing the changes whenever the operator’s YM Workflow. manual(s) show(s) no customizations. If customizations are detected however, automatic change Create company guides (e.g. requests ensure that the corresponding items are properly evaluated by the relevant stakeholders. Winter Ops Guide) without Meanwhile, document-specific workflows ensure that internal revision and approval processes worrying about duplicates are reflected without constraints and that external stakeholders (e.g. CAA) can participate seam- anymore, as information is only lessly in such procedures if necessary. contained once in Yonder Mind. Regulatory content contained within the documentation is directly linked to IQSMS - a safety, And: Never miss a change in quality and risk management system - triggering automatic change requests that are based on regulation again, thanks to our dedicated compliance workflows when corresponding regulations change. IQSMS Connector.

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