Peak performance is within your reach ...

49th Annual CIAA Conference The Fairmont Chateau , September 16 -19, 2012

Your conference program is sponsored by

CIAA 2012 2012 conference director’s message ...

Welcome to Peak Performance is within your reach, the CIAA’s 49th annual conference. I hope you are as inspired as I am by the majestic scenery at Lake Louise. Our theme this year has a lot of significance to me, as I believe that continuous learning helps us realize our career potential. Part of reaching that potential means sharing our business knowledge, something I have strived to do during my years in the industry. I’m hoping that the 2012 business program will encourage you to do the same.

We kick off the conference with our keynote speaker John Amatt, a modern-day explorer and author who will share his insights and how we can apply a sense of adventure to business. Our business program is a dynamic one, featuring our always popular CFO and Conference director Adrian Serge is an SVP CEO panels, an annual accounting update with and finance director at Marsh Deloitte & Touche, a tax update with Ernst & Young, an economic update featuring Todd Hirsch, senior economist at ATB Financial, and a session on corporate governance and OSFI compliance. New this year is a session on advanced reinsurance, as well as a presentation on mergers and acquisitions and the impact on our businesses. To round out our business program, we’ll have a presentation on managing stress. We’ll wrap up with John Marriott, one of Canada’s top nature and wildlife photographers.

Every year the CIAA chooses a local charity to receive the proceeds from our auction. Women in Need Society (WINS) is a not-for-profit organization based in Calgary, Alberta. It was established 20 years ago with the idea of “helping women and their families help themselves.” Since then, WINS has grown from one thrift store to five stores throughout Calgary. We are delighted to be in a position to raise money for this worthy cause.

Once again, a huge thank you to my conference committee (Annette Pohle, PwC; Nazz Baksh, Peace Hills General Insurance; Dan Tworzewski, KPMG; Jim DeJeu, Lambton Mutual and Rick Keeler, Munich Re) for all the hard work and dedication needed to bring this conference together.

I wish all of you a great conference and may you reach your peak performance in the coming years.

Adrian A. Serge 2012 conference director

CIAA 2012 Your Daily Schedule at a glance ...

All sessions held in the Mt. Temple room TUESDAY, SEPTEMBER 18, 2012 SUNDAY, SEPTEMBER 16, 2012 7:00 AM - 8:30 AM Breakfast (Victoria Room) 3:30 PM - 5:30 PM Registration in the Lobby, 8:30 AM - 10:00 AM CEO Panel with Fairmont Chateau Lake Louise Diane Brickner, Peace Hills; Patrick Lundy, Zurich Canada; 6:00 PM - 7:00 PM Cocktail reception on the Moderator: Victoria Terrace Alodie Brew, PwC LLP

7:00 PM - 10:00 PM Dinner & entertainment 10:00 AM - 10:15 AM Coffee Break (Foyer) in the Victoria Room 10:15 AM - 11:00 AM Managing stress or ‘How to fit a Heart Attack MONDAY, SEPTEMBER 17, 2012 into your Busy Schedule’ with Philip Jones 7:00 AM – 8:30 AM Breakfast (Victoria Room) 11:00 AM - 12:00 PM Tax Update with Kim Inglis 8:30 AM – 8:35 AM CIAA Conference Director and Doris Foo of E&Y LLP Adrian Serge greets delegates and David D. Robertson of Couzin Taylor LLP 8:35 AM – 9:45 AM Keynote: John Amatt – "No Mountain Too High" 12:00 PM - 1:00 PM Boxed lunch for everyone. Networking participants meet 9:45 AM - 10:00 AM Coffee Break (Foyer) in the lobby at 12:50 PM for 10:00 AM - 11:30 AM The CFO Panel all activities Omar Rasul, Chartis; 6:00 PM - 7:00 PM Cocktail reception Jeff Stepan, Saskatchewan (Lakeview Terrace) Government ; and Stanley Fung, SCOR; 7:00 PM - 12:00 AM Dinner & entertainment and Moderator: charity raffle Hudson Lopez, KPMG (Temple Ballroom) 11:30 AM - 12:00 PM AGM (Mt. Temple)

12:00 PM - 1:30 PM Lunch (Lago Restaurant) WEDNESDAY SEPTEMBER 19, 2012

1:30 PM - 2:30 PM Accounting Update 7:00 AM - 8:30 AM Breakfast (Victoria Room) with Ratan Ralliaram and Ricardo Cardoso of D&T LLP 8:00 AM - 8:45 AM Corporate Compliance with Ron Bilyk of Zurich Canada 2:30 PM - 2:45 PM Coffee Break (Foyer) 8:45 AM - 9:45 AM Economic Outlook with 2:45 PM - 3:45 PM Mergers & Acquisitions with Todd Hirsch of ATB Financial Laurie LaPalme of Cassels Brock 9:45 AM - 10:00 AM Coffee Break (Foyer)

3:45 PM - 4:30 PM Advanced Reinsurance with 10:00 AM - 10:45 AM John Marriott, top Canadian François Dagneau, wildlife photographer AON Benfield

6:00 PM - 12:00 AM Reception, dinner and hoedown at Brewster Dance Barn Meet in the lobby at 5:30 PM (buses depart 5:45 PM sharp!) Peak performance is within your reach Sunday, September 16, 2012 3:30 PM - 5:30 PM Registration in lobby

Monday September 17, 2012 8:30 AM – 8:35 AM CIAA Conference Director, Adrian Serge greets delegates to the 49th annual conference. Please note all business sessions will be held in the Mt. Temple room Everyone is welcome to attend both opening keynote and closing sessions. 8:35 AM – 9:45 AM Keynote speaker – We kick off our program with dynamic keynote speaker John Amatt, modern-day explorer, author and storyteller. John’s presentation ‘No Mountain Too High’ will challenge us to take on business with an adventurer’s attitude. John will show us how to deploy courage, resourcefulness and endurance to keep moving forward.

9:45 AM - 10:00 AM Coffee Break in the Foyer 10:00 AM - 11:30 AM The CFO Panel – Managing the risks and hitting the financial targets Omar Rasul, CFO, Chartis Insurance; Stanley Fung, Vice-President and CFO, SCOR; and Jeff Stepan, CFO, Saskatchewan Government Insurance (SGI) Moderated by Hudson Lopez, KPMG LLP 11:30 PM - 12:00 PM AGM in Mt. Temple 12:00 PM - 1:30 PM Lunch in the Lago Restaurant

1:30 PM - 2:30 PM The Annual Accounting Update presented by Deloitte & Touche LLP Ratan Ralliaram, Audit Partner, and Ricardo Cardoso, Senior Manager

2:30 PM - 2:45 PM Coffee Break in the Foyer

2:45 PM - 3:45 PM Mergers and Acquisitions ... with Laurie LaPalme, Partner, Cassels Brock Laurie is a partner in the firm's Corporate and Regulatory Insurance Industry Group. She practises in the area of corporate and commercial law, with an emphasis on corporate and regulatory matters, transactions, corporate reorganizations and governance involving public and private companies. 3:45 PM - 4:30 PM Advanced Reinsurance with François Dagneau, SVP, AON Benfield Who better to tackle advanced reinsurance than Aon Benfield – the world's leading reinsurance intermediary and full-service capital advisor.

2012 Conference Committee

Conference Director Business Program Sponsorship Adrian Serge, Marsh Canada Chair: Annette Pohle, PwC LLP Chair: Dan Tworzewski, KPMG LLP Dan Tworzewski, KPMG LLP Stanley Fung, SCOR Canada Social Program Chair: Nazz Baksh, Peace Hills Insurance Tuesday September 18, 2012 8:30 AM - 10:00 AM The CEO Dialogue – Canada’s insurance marketplace continues to consolidate and evolve. Who can see around corners and tell us what’s happening? Let’s hear it from the executive suite. Diane Brickner, President and CEO, Peace Hills Insurance; Patrick Lundy, President and CEO, Zurich Canada. Moderated by Alodie Brew, PwC LLP

10:00 AM - 10:15 AM Coffee Break in the Foyer

10:15 AM - 11:00 AM Managing Stress with Philip Jones, Canadian author and speaker Philip’s presentation ‘How to Fit a Heart Attack into your Busy Schedule’ is a wake-up call for most people. He encourages us to review lifestyle choices, figure out how to deal more effectively with stress, and make just one positive change to help live healthier, more productive lives. 11:00 AM - 12:00 PM The Annual Tax Update presented by E&Y LLP and Couzin Taylor LLP Kim Inglis, Partner, and Doris Foo, Associate Partner with David Robertson, Partner

Wednesday September 19, 2012 8:00 AM - 8:45 AM Corporate Governance and Compliance with OSFI’s Guidelines with Ron Bilyk of Zurich Canada An issue that deserves our attention and seems to only intensify each year. Ron shares his thoughts on effective corporate governance for insurers.

8:45 AM - 9:45 AM Economic Update with Todd Hirsch, senior economist, ATB Financial, Alberta Todd gives us a whirlwind tour of Alberta’s economic clout and its impact on Canada.

9:45 AM - 10:00 AM Coffee Break in the Foyer

10:00 AM - 10:45 AM Closing speaker ... John Marriott, one of Canada’s best wildlife and nature photographers, author and contributor for Outdoor Photography Canada magazine.

CIAA 2012

Registration Treasurer Communications & design Chair: Jim DeJeu, Rick Keeler, Munich Re Patti Ristich/Michelle Ramsay Lambton Mutual; R2 communications inc. Nancy DeJeu; Christine Davis, SCOR Canada Sandra Taylor, OSBIE western hospitality every night

Sunday, September 16, 2012 ‘Birds of a Feather’ Party

6:00 PM - 7:00 PM Cocktail reception on the Victoria Terrace 7:00 PM - 10:00 PM Dinner & entertainment in the Victoria Room

We’ll renew friendships and kick off the 49th annual conference at our stunning hotel. We’ve invited some special guests – the Alberta Birds of Prey, including a live golden eagle and great horned owl. A unique opportunity to get up close and personal with these magnificent creatures provides for an unforgettable experience. Chef is preparing a ‘salute to Italy’ menu to satisfy the hungry travellers.

Monday September 17, 2012 Wild West Night at the Brewster Dance Barn

Meet in the lobby at 5:30 PM (buses start departing @ 5:45 PM sharp!) 6:00 PM - 12:00 AM Cocktail reception, dinner at Brewster Dance Barn

Experience the Lake Louise of old at the Brewster Dance Barn. Built in 1996, in honour of the Brewster Cowboys of over 100 years ago, the Dance Barn provides authentic western atmosphere and entertainment. With a reputation for quality food, service and rustic facilities, it makes for a memorable Western Canadian experience. We’ll hear the dinner bell ring and a hip of beef is carried in on traditional pitchfork complete with all the fixins. The in-house band steps up the pace in true country and western style. Pack your cowboy boots ... we aim to square dance.

Tuesday September 18, 2012 Farewell Gala at the Fairmont Lake Louise

6:00 PM - 7:00 PM Cocktail reception (Lakeview Terrace) 7:00 PM - 12:00 AM Dinner & entertainment (Temple Ballroom)

The Fairmont team is planning an elegant evening in the ballroom of this iconic hotel. We’ll mix and mingle before dinner then sit down to an excellent menu showcasing the culinary talents of the Executive Chef. We have some live entertainment planned – the Dino Martinis. This band has a huge repertoire that ranges from ‘50s swing and ballads, to modern pop and dance hits. We intend to cap off the 49th annual conference with a fun and exciting evening. PS. We’ll also have our annual charity raffle this evening. All proceeds go to an excellent charity - Women in Need Society (WINS) of Calgary. Tuesday means serious networking ... Meet in hotel lobby at 12:50 PM for all activites.

Hiking in the Rockies

Sunshine Meadows is one of the most stunning alpine settings in the . Situated at an average elevation of 2,220m, the meadows straddle the Continental Divide and the boundary between Alberta and British Columbia. Surrounded by some of the Rockies' highest peaks, the unobstructed views are beyond compare. Wildlife abounds in the meadows, and the brilliance of the summer flowers and autumn larches guarantees spectacular scenery on every visit.

Siteseeing tour of Banff

As you depart Lake Louise for Banff, you’ll realize that Remember to pack your digital camera (a ‘getting there’ is part of the adventure. The tour follows cell phone won’t do the trip justice!) and, the , past spectacular views of Castle of course, some comfortable footwear. Mountain, the Sawtooth Range and Mount Temple, one of the highest peaks in .

Banff is the oldest and largest of the town sites in the Canadian National Parks, and undoubtedly owes its existence to the discovery of hot mineral springs on the slopes of nearby Sulphur Mountain. A gondola trip Horseback riding in the Rockies up Sulphur Mountain provides panoramic views of the We’ll experience the majestic on snowcapped peaks and valleys of the . horseback and ride through the spectacular moun- You’ll take in the unusual geological formation known tain scenery and fragrant pine forests. Departing as ‘the Hoodoos’, the splendour of Bow Falls and the from Lake Louise Stables, we’ll be guided by profes- magnificent view of the Bow River Valley as seen from sional wranglers on this famous trail. Stops include Drive. Banff is simply one of the popular Lake Agnes teahouse, named after the Canada’s national treasures ... enjoy. original First Lady of Canada, Lady Agnes MacDonald. Then onto ‘Little Beehive’ lookout (elevation 2,210m) then to Mirror Lake (2,027m). This three-hour ride will have the right mix of excitement and discovery and, of course, breathtaking views of Lake Louise. Takakkaw Falls is a magnificent site. For companions only Monday September 17, 2012 Meet in Hotel Lobby at 10:00 AM

Mountains, Lakes and Waterfalls Tour

Deep within Banff National Park, Lake Louise is surrounded by some of the most breathtaking scenery in the world, providing for an awe-inspiring mountain playground. This is a world class destination and we intend to show you the highlights in this five-hour tour.

We follow the Trans-Canada Highway west, across the Great Divide and through into the scenic wonders of . Yoho is a native Cree word meaning “awesome”. Following the winding alpine road along the Yoho River the tour arrives at one of the highlights of the day, Takakkaw Falls. Thundering over 1,200 feet off a towering cliff, Takakkaw definitely lives up to its Cree name meaning, “it is magnificent”.

Also in Yoho National Park is the aptly named Emerald Lake, with green waters more impressive than the tropics. Guests will enjoy plenty of photo opportunities of this postcard-like setting. Returning east along the highway, the tour leads to the final impressive stop, another jewel of the Rockies: Moraine Lake. This stunningly iridescent blue body of water is nestled among the majestic .

You’ll lunch at Emerald Lake Lodge. Nestled on a small island in the beautiful Emerald Lake, this Lodge is extraordinary. Built of hand-hewn timber and featuring massive stone fireplaces, the Lodge houses an elegant dining room. We travel back to the hotel with ample time to prepare for our evening event.

We’ll lunch at Emerald Lake Lodge. A truly spectacular setting and winner of a prestigious Condé Nast Traveler Award in 2011.

Checklist: comfortable walking shoes, hat, sunscreen and digital camera.   

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  !!!  !    !  !    ! !     !!!!  Keynote Bio

Meet your keynote speaker John Amatt ... modern day explorer, author and motivational speaker

John Amatt is Founder & President of One Step Beyond WorldWide, an innovative educational and motivational company whose mission is to encourage people to push beyond their self-imposed limitations. He has delivered more than 1,800 presentations and seminars in 44 countries and has been called ‘The World’s Best Adventure Speaker’.

A UK native, he’s been a longtime resident of the Canadian Rocky Mountains and is founder of the Banff Mountain Film Festival, widely recognized as the world’s premiere showcase of adventure documentary films.

John is renowned in the international mountaineering community for making the first ever climb of Europe's highest and steepest mountain face – the 5,000 foot ‘Vertical Mile’ Troll Wall in Norway. He was leader of an early climbing expedition to Western China, which used camels to approach a 24,757-foot mountain before skiing to the summit, this being perhaps the highest peak in the world to have been ascended and descended entirely on skis. He was the principal organizer and a leader of Canada's first successful expedition to reach the top of the world - the 29,035-foot summit of Mount Everest – a climb that was televised live throughout Canada and on ABC Nightline in the United States.

John’s adventures are chronicled in his autobiography, Straight to the Top and Beyond, in which he uses the metaphor of his own adventures to develop a nine-step approach for scaling the heights in today’s unpredictable global business environments.

John knows about tough times and the value of struggle in bringing out the best in teams of people. He was a leader of an Everest team, which suffered four tragic deaths in two unpredictable accidents before putting six climbers on top of the world. His experience on Everest taught him about the danger of falling into the trap of complacency and the importance of always questioning the status quo.

He uses his amazing storytelling ability and experiences to address the themes of goals and expectations, risk and adventure, embracing fear and anxiety, the value of commitment, and much more.

The CIAA welcomes John Amatt as our 2012 keynote speaker.

Attention non-delegates: You’re welcome to attend John’s session ...

CIAA 2012 Guess who is celebrating 50 years of conferences?

2012 Lake Louise, AB 1988 Halifax 2011 San Diego, CA 1987 Montebello 2010 Gatineau, Quebec 1986 London 2009 St.John’s, NFLD 1985 Kitchener 2008 Whistler, BC 1984 Sherbrooke 2007 Scottsdale, Arizona 1983 Ottawa 2006 Quebec City 1982 Moncton 2005 Banff 1981 Québec City 2004 Halifax 1980 Winnipeg 2003 Winnipeg 1979 Ottawa 2002 Calgary 1978 Québec City 2001 Montreal 1977 London 2000 Victoria 1976 Gray Rocks 1999 Charlottetown 1975 Niagara Falls 1998 Huntsville 1974 Québec City 1997 Montebello 1973 Ottawa 1996 St. John’s 1972 L’Esterel 1995 Ottawa 1971 Honey Harbour 1994 Vancouver 1970 Québec City 1993 Kingston 1969 Niagara Falls 1992 Niagara Falls 1968 Kingston 1991 Québec City 1967 Ottawa 1990 St. Adele 1966 Mont Gabriel 1989 Kananaskis 1965 Brockville 1964 Ottawa

The CIAA travels to historic Montreal for our 50th annual conference. Mark your calendars for September 14-19.2013. We celebrate our milestone at Fairmont The Queen Elizabeth, Montreal.

Details to follow at www.ciaa.org Speakers’ bios

Omar has extensive experience in the areas of strategic planning, finance, treasury and financial reporting with financial services organizations in Canada and the U.S. Prior to joining Chartis Canada, he worked in senior positions with Citigroup and major Canadian banks where he was instrumental in leading several income-driving initiatives, developing business models, providing key enhancements to the financial planning process and regulatory reporting, and implementing Treasury Funds transfer pricing and MIS solutions to support performance management. Omar holds CA, Certified Management Accountant (CMA) and CFA designations, as well as MBA and BSc degrees. Omar Rasul Chief Financial Officer Chartis Insurance Company of Canada Toronto

Jeff joined Saskatchewan Government Insurance (SGI) in 2008 as Treasurer, and was appointed Chief Financial Officer in 2010. Prior to joining SGI, he spent 17 years as an institutional invest- ment consultant with Hewitt Associates and its predecessor company James P. Marshall Inc., where he consulted to clients in the pension, endowment and insurance sectors. He currently chairs the Investment Committee for the Capital Pension Plan and is Treasurer of the Financial Executives International (Regina Chapter). He is also a member of the Institute of Chartered Accountants of Saskatchewan, the CFA Institute and the Risk and Insurance Management Society. He holds CA and CFA designations. Jeff Stepan Chief Financial Officer Saskatchewan Government Insurance Regina, Saskatchewan As Vice-President and Chief Financial Officer of Scor Canada, Stanley is a member of the company’s management committee and has senior responsibility for finance, operations, compliance, and investments. He works closely with the board of directors, audit committee and is also a member of the pension committee. With more than 20 years of experience in finance and operations, Stanley has held senior management positions in both the P&C and Life insurance industries. He started his career in Toronto with Coopers & Lybrand business assurance services group and has also worked four years in the Cayman Islands offshore insur- ance industry. He is a University of Toronto graduate and holds a CA designation. Stanley Fung Vice-President and Chief Financial Officer SCOR Canada Reinsurance Company Toronto

Moderator’s bio

Hudson has over 13 years of experience auditing financial services companies, including six with KPMG in the Cayman Islands. While there he served a large number of insurers and insurance securitization vehicles. He is currently involved in the audits of domestic and multi-national insurers and leads a team in planning, executing the audit strategy and reporting to those charged with governance. He also has vast experience serving clients who report under several basis of accounting, including Canadian GAAP, U.S. GAAP and IFRS. He has assisted clients with their IFRS conversion projects and has provided a number of training sessions on IFRS topics. Hudson has spoken at CIAA seminars and moderated the corporate Hudson Lopez governance panel at a past conference. He has also spoken at the Partner CIBC Mellon luncheon series on IFRS for their clients, at an Acumen Financial Services seminar and at the KPMG Annual Insurance Issues Conference. KPMG LLP Hudson is a Chartered Accountant (CA) and Chartered Financial Toronto Analyst (CFA). Speakers’ bios

Ricardo started his career with Deloitte in Bermuda. He transferred to the Toronto office in 2004, where he is currently a senior manager in the assurance and advisory practice. He serves a multitude of clients in the industry, including brokers, insurers, reinsurers and branches. Ricardo is a CA in Canada and Bermuda and has over 10 years of experience serving financial institutions clients. Over the past few years, Ricardo has helped his clients with a successful conversion to IFRS, through the audits of his clients’ first financial statements under IFRS, which has helped to put him in a position to share insights into the continued challenges in transitioning to a new accounting framework. Ricardo Cardoso Ricardo currently serves on the CIAA Board of Directors and has been involved in several CIAA events, including instructing at the Senior Manager ‘Fundamentals of Accounting’ course and speaking at past Deloitte & Touche LLP seminars and conferences. Toronto

Ratan has over 20 years of professional services experience providing assurance and advisory services to clients in the financial services sector. His focus is serving both P&C and life insurance companies, including branches of foreign insurance companies in Canada. He is a member of Deloitte’s National Financial Services Group and has been actively involved in IFRS conversion services for clients, quality reviews of IFRS financial statements and first-time disclosures. He also provides training to clients and Deloitte practitioners on financial reporting and accounting matters. He is an advisory committee member at LOMA Canada and the CLHIA and has been a frequent presenter at seminars and conferences on financial reporting matters. Ratan Ralliaram Audit Partner Ratan is also a board member and chair of the Audit and Finance Deloitte & Touche LLP Committee of a provincial government agency. Toronto Speakers’ bios

Laurie is a partner in the firm's Corporate and Regulatory Insurance Industry Group. She practises in the area of corporate and commercial law, with an emphasis on corporate and regulatory insurance matters, transactions, corporate reorgani- zations and governance involving both public and private com- panies. Her clients include both domestic and foreign life and general insurance companies, insurance agents and brokers, reinsurance companies and other financial services clients. Her practice involves M&As, portfolio transfers, demutualization, corporate reorganizations, formation of insurers, federal and provincial licensing, corporate governance, compliance matters and working with both federal and provincial regulators. She has also advised clients in connection with the establishment and operation Laurie LaPalme of captive insurers, self-funded deductible programs and other Partner, Cassels Brock risk retention and transfer structures. Toronto Laurie regularly presents seminars to clients and professional associations. She has authored numerous articles and is also responsible for the Insurance Industry Group's e-LERTs. She is a graduate of Wilfrid Laurier and UWO (LL.B.) Laurie was listed in the International Who's Who of Insurance & Reinsurance Lawyers 2012.

François is responsible for AB Analytics, the unit in charge of actuarial, CAT modeling and capital management in Canada. On the broking side, he is in charge of the Montreal office of Aon Benfield with responsibility for Quebec-based clients, as well as all Accident business across Canada. After several years in property & casualty, François joined French reinsurer SOREMA at its Paris head office where he acted as Chief Actuary. He later returned to Canada to take over the Chief Agent position of the Canadian branch. A P&C Actuary, François holds an MBA degree from INSEAD (France), has vast experience in international markets and solid François Dagneau technical expertise. Senior Vice-President Aon Benfield Montreal Speakers’ bios

Joining Peace Hills Insurance at its inception in 1981, Diane was appointed President and CEO in 1990. She has successfully over- seen the company’s expansion to all provinces and territories west of Manitoba, reaching annual sales of $175 million and growing to over 190 employees. Offices are in Vancouver, Calgary, Edmonton and Brandon. Being a business and community leader is important to Diane. Currently she is a member of the Board of Governors for N.A.I.T., a Director of: the Edmonton Eskimos Football Team, the Property and Casualty Insurance Compensation Corporation (PACICC), the IBC, and Peace Hills Insurance. Diane has been recognized with the Award of Merit from the Insurance Institute of Canada (2008); Diane Brickner the Dr. Charles Allard Chair of Business from MacEwan School of President & CEO Business (2008); the Woman of Distinction in Business from the Peace Hills Insurance Edmonton YWCA (1995); the Insurance Woman of the Year from Edmonton, Alberta the Canadian Association of Insurance Women (1990). Diane is a frequent speaker at insurance conferences, and other business venues such as the Edmonton Chamber of Commerce and the University of Alberta's Executive MBA program.

As Zurich Canada's President, Patrick oversees North America Commercial business in Canada with additional responsibility as Chief Agent. Patrick has been in the insurance industry for 16 years and has held various executive management and underwriting positions. He started his career in Toronto and worked for Zurich until 2000, re-joining the company in 2009 in the United States. Patrick’s most recent role was head of Zurich Healthcare. Prior to that, he served as president of Energy Casualty. He re-joined Zurich from Travelers, where he was VP of Field Man- agement & Operations for its U.S. Oil and Gas business division. He also served as Vice-president, profit center manager for AIG’s Patrick Lundy Global Marine & Energy Excess Casualty. CEO, President Patrick holds a Bachelor of Arts degree from the University of and Chief Agent Western Ontario. Zurich Canada Toronto Moderator’s bio

Alodie is a Partner in the Audit and Assurance practice of PwC, as well as Human Capital Leader for the Audit and Assurance group in Toronto. Alodie has a wide range of experience in providing audit and advisory services to public and private financial services. She specializes in P&C insurance and has managed a number of OSC and SEC filings. She has also been involved in Sarbanes-Oxley Section 404 projects, both in an advisory and in an audit role. She took an early and active role in the development and marketing of PwC's IFRS strategy for the insurance practice, ensuring clients were able to leverage PwC's global IFRS experience. In 2006, Alodie launched the PwC Insurance EyeOpener Series, which provides insights and updates on financial reporting, actuarial, tax and business topics to the insurance industry. She is a regular speaker at CIAA Alodie Brew events, the IBC and the Institute of Corporate Director (Rotman School of Partner Management). She is a member of the Insurance Auditor's Advisory Audit and Assurance Committee to OSFI, an advisor to the IBC Financial Affairs Committee and a PricewaterhouseCoopers LLP frequent contributor to PwC's insurance thought leadership publications. Toronto Alodie is a Director of the Auditing and Assurance Standard Board of Canada. She holds a Master's in Business Economics from the Facultés Notre Dame de la Paix in Namur, Belgium and CA designations in both Canada and Belgium.

Born in Wales, Philip Jones has spent most of his life in Canada, and now calls Calgary home. He had a successful career with Woodward’s, a major western Canadian department store chain. Later, as a retail management consultant, he enjoyed doing interviews for radio and television, newspapers and magazines. Philip’s articles have been published in business magazines in the U.S. and the U.K., as well as in Canada. As a professional speaker, he has addressed audiences across Canada. He is the author of How to Fit a Heart Attack into Your Busy Schedule! A Light-Hearted Look at Managing Stress. This was written after he had qualified as a Certified Heart Attackee. The focus of his seminars then switched from operating a business more successfully to living a life more Philip Jones effectively. As many of the principles are essentially the same, the shift Guest speaker and author was made without difficulty. Many participants have indicated this Calgary presentation made a substantial impact on them. To Philip, this is highly gratifying. Speakers’ bios

Kim joined the Tax Compliance Practice at Ernst & Young LLP (E&Y) in 2001 as a Senior Tax Manager to spearhead the Financial Services Institutions (FSI) area in the Toronto office. Her areas of responsibility include life, P&C insurance, banking and mutual funds. In addition, she facilitates the co-ordination of client service with her colleagues in E&Y’s FSI Tax Consulting Practice. In 2005 she assumed additional responsibilities for projects within the E&Y FSI Tax Consulting practice and took a more active role in the management of large multinational FSI tax accrual reviews. Kim’s expertise includes insurance taxation issues relating to both resident and non-resident insurance companies, including tax planning related to corporate reorganizations and to the acquisition and divestiture of insurance corporations and/or specific lines of Kimberly Inglis business. She has also been involved with the development of Associate Partner internal procedures and processes to enhance the tax compliance Financial Institutions process and has prepared and reviewed internal tax accounting Ernst & Young LLP processes to meet the requirements of the Sarbanes-Oxley Act Toronto (SOX 404) or the Canadian MI 52-109 (CSOX) standards. More recently, Kim has been responsible for supporting numerous FSI clients in their adoption of IFRS, specifically IAS 12. She has presented internal and CIAA-sponsored tax seminars.

Doris is an Associate Partner in the Financial Services and Insurance group of Ernst & Young office in Toronto. She has over 19 years of corporate income tax and tax accounting experience, focused on delivering tax compliance and consulting services to Canadian life, health and property & casualty insurers, Canadian branches of non-resident insurance companies and Canadian banks. She has also assisted corporations in managing their financial reporting obligations with respect to income taxes, including internal control reporting obligations under Sarbanes-Oxley 404 and NI 52- 109. Doris has led various tax technical workshops internally and externally, including CICA In-depth Part 2 session and is a past CIAA Doris Foo conference speaker. Associate Partner Financial Institutions Ernst & Young LLP Toronto David is a Partner with Couzin Taylor LLP. He is one of Canada’s leading tax litigators. Formerly counsel with the Canadian Department of Justice Tax Law Services, David’s experience includes resolving all forms of tax disputes including transfer pricing, GAAR assessments, and corporate tax litigation. He is a member of the Canadian Bar Association’s Tax Court of Canada’s Bench & Bar Committee, and was a contributing editor to GAAR Interpreted: The General Anti-Avoidance Rule. David is also one of Canada’s leading sales & indirect tax specialists. He is a member of the Canadian Institute of Chartered Accountants’ 25-member GST/HST Leaders’ forum, and is a co-instructor of the Institute’s Annual National David Douglas Robertson GST/HST Tax Course. Partner David holds a Bachelor of Laws (University of British Columbia) Couzin Taylor LLP and Bachelor of Journalism & Economics (Carleton University). Calgary

Ron has over 30 years of property & casualty industry experience in the areas of finance, internal auditing, reinsurance, underwriting and claims operations. He also has six years of regulatory experi- ence with the Province of Ontario. For the past 12 years, he has served as Zurich Canada’s Director, Compliance and Risk and Financial Crimes Officer and oversees the Ombudsman and Privacy Officer. Previously he spent three years as the company’s Director Financial Reporting and Tax. He reports to the Chief Compliance Officer in the U.S. with matrix responsibilities to the General Counsel for Zurich Canada. He regularly liaises with senior management at Zurich Canada on regulatory compliance and governance topics and is involved in several internal operational and governance committees. He is also a qualified facilitator for Ron Bilyk Zurich’s internal Risk Profiling process. Director Ron serves on the IBC’s Regulatory Affairs Committee and has Compliance helped PACICC on a task force for surveying risk management in Zurich Canada the industry. Over the years he has spoken on governance at Toronto various industry events. Ron is a CGA. Speakers’ bios

In May 2007, Todd became Senior Economist at ATB Financial. He holds a BA Honours in Economics from the University of Alberta and an MA in Economics from the University of Calgary. For over 20 years he’s worked as an economist at several companies including Canadian Pacific Railway, the Canada West Foundation and the Bank of Canada. For almost a decade, Todd taught economics at the U of C. Todd regularly provides economic commentary for CBC, CTV, The Globe and Mail and other local and national news outlets. In 2011, he was named one of Alberta’s 50 Most Influential People by Alberta Venture magazine. Todd Hirsch In February, Todd released his first book, The Boiling Frog Dilemma: Senior Economist Saving Canada from Economic Decline. ATB Financial Calgary

John is one of Canada’s premier professional wildlife and nature photographers, with images published by National Geographic, Adventure, Backpacker, Canadian Geographic, McLean's, and Reader’s Digest. His stock photography is represented by Getty Images, Corbis, and All Canada Photos, and he is a contributing editor for Outdoor Photography Canada magazine. John has produced four coffee table books, including two Canadian bestsellers: Banff & Lake Louise: Images of Banff National Park (2007) and Wildlife of the Canadian Rockies: A Glimpse at Life on the Wild Side (2008) and has sold more than 30,000 books and 130,000 greeting cards nationwide. In 2010, he launched Canadian Wildlife Photography Tours John Marriott (www.canwildphototours.com), featuring wildlife photo adventures, workshops, and expeditions to remote Canadian locales. Canadian Wildife and Nature Photographer John prides himself on photographing wilderness scenes and wild, Canmore, AB free-roaming animals in their natural habitats. He lives in Canmore, Alberta, just outside of Banff National Park. For more information on John’s photography, visit www.wildernessprints.com Thanks to all our sponsors for making this 49th annual conference an affordable one for our members. Your support is appreciated. Dan Tworzewski, 2012 Sponsorship Chair

McKellar is the oldest and largest provider of structured settlements in Canada. We serve the personal injury legal community, both plaintiff and defence, as well as every major Canadian casualty insurer.

Established in 1979, McKellar is recognized as the market leader, having initiated every major development in the Canadian structure industry. We remain committed to providing the insurance industry with a creative and cost-effective settlement tool that also benefits and protects accident victims. Our team of specialists includes former senior claim managers and negotiators, former personal injury lawyers, and accounting professionals.

Our philosophy is based on creating business and community relationships that will stand the test of time. Our strategic advantages include our credibility on both sides of the negotiating table, our size and geographic scope, our established succession plan, our commitment to providing superior customer service, and our long-term corporate vision.

McKellar Services – all at absolutely no cost! • Help to identify cases appropriate for structuring • Attend settlement meetings, pre-trials and mediations • Provide expert evidence at trials • Conduct seminars for legal professionals and casualty industry • Prepare accident benefit and tort valuations • Provide illustrative structure proposals • Assist in the preparation of settlement documents • Provide a written guarantee for every structure implemented • Provide lifetime client service and year-end valuations for every structure placed

For more information about McKellar Structured Settlements Inc., please visit www.mckellar.com Thanks to our gold sponsors!

Collectively, the Farm Mutuals have come to together as a gold sponsor.

Ayr Farmers Howick Oxford Bay of Quinte HTM P.E.I. Farm Mutual Reinsurance Lambton Peel Plan Inc. Lanark South Easthope Farmers' Mutual (Lindsay) Mennonite Mutual (AB) The Kings Mutual Germania North Blenheim Town & Country Grenville North Kent Tradition Halwell Ontario Mutual Trillium Hay Insurance Association West Wawanosh Westminster Thanks to our silver sponsors! Thanks to our bronze sponsors!

Advance notice for 2013 ...

Winning Strategies for the P&C Industry The CIAA Advanced Course

Join industry experts and academics, along with guest speakers, in this week-long intensive program designed for managers and executives in the P&C industry. The course is only held every two years and is limited to 30 participants.

April 28 to May 3, 2013 Contact: Michelle Romanuk at Details to follow at Nottawasaga Inn Resort 416.971.7800 ext. 232 www.ciaa.org Alliston, Ontario [email protected] A ‘who’s who’ of attendees

Delegate Name Company Non-Delegate Abernethy, Jim Marsh Canada Ltd. Ali-Dabydeen, Reya Ernst & Young LLP Baksh, Nazz Peace Hills General Insurance Company Balfour, Laurie Government of Alberta Bautista, Diane CNA Canada Bhamra, Jeff Portage Mutual Insurance Company Bilyk, Ron Zurich Canada Boland, Brendon Grain Insurance & Guarantee Boychuk, Kathy Peace Hills General Insurance Company Boychuk, Tim Brew, Alodie PwC LLP Brown, Robert Jevco Insurance Company Calnan, Terrye Hamilton Township Mutual Insurance Company Cameron, Cara The Kings Mutual Insurance Company Beauregard-Douaire, Dominique Cardoso, Ricardo L. Deloitte & Touche LLP Cheong, Jessica Munich Reinsurance Co. of Canada Cheung, Michele Chartis Insurance Company of Canada Cheung, Patrick Cheung, Christine Transatlantic Reinsurance Company Christopherson, Jason Mutual Fire Insurance Company of British Columbia Christopherson, Karen Churaman, Patricia Factory Mutual Insurance Company Cunningham, Kathy KPMG LLP Davies, Elizabeth Lanark Mutual Insurance Company Davies, Jeannie Davis, Christine SCOR Canada Reinsurance Company DeJeu, Jim Lambton Mutual Insurance Company DeJeu, Nancy Des Vignes, Dexter Beach & Associates Ltd. Dittmer, Sharon Ontario Mutual Insurance Association Dittmer, Lloyd Doonie, Joe Strategic Resource Consultants Inc. Doonie, Anna Erinc, Erdem PwC LLP Kaya, Pelin Fekade, Tesfaye MSA Research Inc Fiore, Rose RBC Royal Bank Flynn, Keith Metro General Insurance Corp. Ltd. Foo, Doris Ernst & Young LLP Fotheringham, Terri KPMG LLP Fung, Stanley SCOR Canada Fung, Catherine Gallardo, Carlos CNA Canada (Continental Casualty Co) A ‘who’s who’ of attendees

Delegate Name Company Non-Delegate Garsonnon, Shirley Alberta Motor Association Ins Co Gaudin, Brian Liberty International Underwriters Gaudio, Claudio RSA Giesbrecht, Arden Western Surety Company Giesbrecht, Lorrie Godwin, Michael PwC LLP Heit, Scott A. Peace Hills Insurance Company Peti, Carmen Hillman, Bob Alberta Motor Association Ins Co Hoggart, Cheri McKillop Mutual Insurance Company Hornsveld, Gordon McKellar Structured Settlements Inc. Hornsveld, Glenda Hotte, Stephen Liberty International Underwriters Iacovelli, Lucy KPMG LLP Inglis, Kimberly Ernst & Young LLP Irving, Debbie (Deborah) Odyssey Reinsurance Company Jamieson, Rossi HIROC Jeganathan, Cecilia Dion, Durrell & Associates Jornacion, Pamela Everest Reinsurance Company Karamat, Farhan Ernst & Young LLP Kazek, John Odyssey Reinsurance Company Keeler, Rick Munich Reinsurance Company of Canada Kelly, Grant PACICC Leclerc, Jean-Guy Jevco Insurance Company Lee, Henry Travelers Canada To, Lisa Lee, Bryan PwC LLP Leighl, Mal Ernst & Young LLP Li Chee Ming, Steve Caisse Centrale de Reassurance Lopez, Hudson M. KPMG LLP Loskutov, Helena ACE INA Insurance Kasimov, Boris MacLellan, Catherine Catherine MacLellan & Associates Mahmood, Asif Deloitte & Touche LLP Man, Ellis Chartis Insurance Company of Canada Martin, Teresa North Blenheim Mutual Insurance Co. Martin, Greg McCloy, Susan The Westaim Corporation McGriff, Malia Alberta Urban Municipalities Association (AUMA) McPhie, Brenda The Co-operators McPhie, Ernie Mertes, Marian Gore Mutual Insurance Mertes, Ted A ‘who’s who’ of attendees

Delegate Name Company Non-Delegate Mitchell, Glen Deloitte & Touche LLP Montisano, Antonietta RSA Mui, Fiona Royal & Sun Alliance Nielson, Robert Farmers' Mutual Insurance Company Nielson, Eileen Occhiuzzi, Lilien Aviva Canada Paterson, Dave Ayr Farmers' Mutual Insurance Company Pedden, Doug Portage Mutual Insurance Company Pedden, Cathy Persson, Carlie PwC LLP Plouffe, Adam C. The Boiler Inspection and Insurance Company of Canada Pohle, Annette PwC LLP Qureshi, Mehboob Assurant Solutions Radford, Traci West Wawanosh Mutual Insurance Company Ralliaram, Ratan Deloitte & Touche LLP Rasul, Omar Chartis Insurance Company of Canada Rich, Jodi North Kent Mutual Rich, Bill Richardson, Sydney PwC LLP Ristich, Patti R2 communications Roumiantseva, Janna Travelers Insurance Canada Rourke, Tim CIBC Mellon Rude, Dan Alberta Urban Municipalities Association Schaefer, Andrea Hay Mutual Insurance Company Schaefer, Michael Serge, Adrian Marsh Canada Ltd. Sestito, Dino AXIS Reinsurance Company Shields, Geoff Kanetix Ltd. Siddiqui, Akif PwC LLP Smith, Rudy P.E.I. Mutual Insurance Company Smith, Claude Farm Mutual Reinsurance Plan Inc. Smith, Sue Squire, Deborah Oxford Mutual Insurance Company Sumsion, John Swiss Re Sumsion, Shirley Suter, Ben Farmers' Mutual Insurance (Lindsay) Suter, Holly Swales, Jason PwC LLP Tang, Kate Chartis Insurance Company of Canada Taylor, Sandra Ontario School Boards' Insurance Exchange Taylor, Dean RSA Taylor, Glenn RBC Insurance A ‘who’s who’ of attendees

Delegate Name Company Non-Delegate Thibault, Christian KPMG LLP Thomas, Gloria Halwell Mutual Insurance Company Matias, J.M. (Manny) Thomson, Dave KPMG LLP Thomson, Joyce Turnbull, Mark Alberta Motor Association Ins Co VanDeWalle, Irene Tradition Mutual Insurance Company VanDeWalle, Morris Vennard, Linda Alberta Motor Association Ins Co Vogel, Jordan A. RSA Waterworth, Bob M. KPMG LLP Watson, Mark Arch Insurance Company Welsh, Patti Bay of Quinte Mutual Ins Wheaton, Heather Mennonite Mutual Insurance Co. (Alberta) Ltd. Wheeler, Scott RSA Williams, Ted Grain Insurance and Guarantee Company Williams, Lucille Willick, Shelley Saskatchewan Mutual Ins. Company Willick, Barry Wilson, Ron Trillium Mutual Ins Co Wilson, Debbie Woloschuk, Jennifer Saskatchewan Mutual Insurance Company Woloschuk, James Wright, Brian Stewart Title Wright, Grace Yanke, Ashley PwC LLP Thanks to past CIAA conference directors for their service ...

2011 San Diego, CA Rick Keeler Munich Re 2010 Gatineau, Quebec Jean-Guy Leclerc JEVCO Insurance 2009 St.John’s, NFLD Terri Martin Deloitte LLP 2008 Whistler, BC Sandra Taylor OSBIE 2007 Scottsdale, Arizona Annette Pohle PwC LLP 2006 Quebec City Geoff Shields Chubb Insurance Company of Canada 2005 Banff Rick Keeler Munich Reinsurance Company 2004 Halifax Glenn Taylor Allstate Canada Group 2003 Winnipeg Colleen Sexsmith CAS Accounting for Insurance Inc. 2002 Calgary Dave Thomson KPMG LLP 2001 Montreal Colleen Sexsmith CAS Accounting for Insurance Inc. 2000 Victoria Jim Abernethy Marsh Canada Limited 1999 Charlottetown Brian McAskill Marsh Canada Limited 1998 Huntsville Glenn Taylor Allstate Canada Group 1997 Montebello Mo Jansons Royal Bank of Canada 1996 St. John’s Brian Divell Aetna Casualty & Surety Co. of Canada 1995 Ottawa Marg Walker The Baloise 1994 Vancouver Peggy Helliwell Frankona Rückversicherungs- AG 1993 Kingston Mohez Remtulla Canadian Reinsurance Co. 1992 Niagara Falls Jane Gardner Continental Insurance Group 1991 Québec City Brian McAskill Sedgwick Limited 1990 St. Adele Guy Legare Compagnie d’Assurances Union Canadienne 1989 Kananaskis Stuart Kistruck Pilot Insurance Co. 1988 Halifax Peggy Helliwell NZ Re Canada Inc. 1987 Montebello Ron Bilyk Motors Insurance Corp. 1986 London Alf Schurr Royal Insurance 1985 Kitchener Norma Cooper Canadian Reinsurance Co. 1984 Sherbrooke Wilfred Callebert Mathema Inc. 1983 Ottawa Michael Bayne Gerling Global General Insurance 1982 Moncton Marion Smith Metropolitan Insurance Company 1981 Québec City Gilles Clark Le Groupe Commerce 1980 Winnipeg Ted Vanden Tillaart Scor Reinsurance Co. of Canada 1979 Ottawa David Williams David M. Williams EDP Services 1978 Québec City C.E. Couture Le Groupe Commerce 1977 London Rui Quintal Sphere Drake Canada Ltd. 1976 Gray Rocks Doug Cudmore Dale & Company 1975 Niagara Falls R. Morgan Sovereign General 1974 Québec City J. Spencer Welby Computer Services Ltd. 1973 Ottawa J.C. Martin Royal Insurance Co. 1972 L’Esterel K.D. Harding Johnston & Higgins Willis Faber Ltd. 1971 Honey Harbour V. Harris Halifax Insurance Co. 1970 Québec City H.A. Trickey Prudential Assurance Co. Ltd. 1969 Niagara Falls J. Hughes Canadian Reinsurance Co. 1968 Kingston F.D. Petrie American International Group 1967 Ottawa K.L. Hall Munich Re & Victory 1966 Mont Gabriel J. Bingham Royal Insurance Co. 1965 Brockville G. Perry Sterling Offices of Canada Ltd. 1964 Ottawa F. Di Tomasso Gold Circle Insurance Co. notes

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