M A L L E E T R A C K H E A L T H A N D C O M M U N I T Y S E R V I C E R E P O R T O F O P E R A T I O N S

2 0 1 9 - 2 0 2 0 0 4 W E L C O M E 0 4 O U R V I S I O N 0 4 O U R M I S S I O N

0 4 O U R P H I L O S O P H Y 0 4 M A N N E R O F E S T A B L I S H M E N T A N D R E S P O N S I B L E M I N I S T E R 0 4 R E P O R T O F O P E R A T I O N S

0 5 N A T U R E A N D R A N G E O F S E R V I C E S

0 6 A T T E S T A T I O N S A N D D E C L A R A T I O N S 0 6 R E S P O N S I B L E B O D I E S D E C L A R A T I O N 0 6 F I N A N C I A L M A N A G E M E N T C O M P L I A N C E A T T E S T A T I O N

0 6 D A T A I N T E G R I T Y D E C L A R A T I O N 0 7 C O N F L I C T O F I N T E R E S T D E C L A R A T I O N 0 7 I N T E G R I T Y , F R A U D A N D C O R R U P T I O N D E C L A R A T I O N 0 8 T H E Y E A R I N R E V I E W 0 8 A R E P O R T B Y T H E C H I E F E X E C U T I V E O F F I C E R A N D B O A R D C H A I R

1 3 G O V E R N A N C E 1 3 O R G A N I S A T I O N A L S T R U C T U R E 1 4 B O A R D O F D I R E C T O R S

1 4 B O A R D M E M B E R S 2 0 1 9 - 2 0 1 4 M A N A G E M E N T T E A M

1 6 C O R P O R A T E S E R V I C E S 1 6 W O R K F O R C E D A T A 1 8 C O M M U N I C A T I N G W I T H O U R W O R K F O R C E

1 8 M O N T H L Y I N T E R N A L S T A F F N E W S L E T T E R 1 8 T H R O U G H O U T T H E C O V I D R E S P O N S E

1 9 S T R A T E G I C P L A N 2 0 1 8 - 2 0 2 3 2 0 C L I N I C A L S E R V I C E S 2 2 P R I M A R Y C A R E 2 3 C O M M U N I T Y S E R V I C E S 2 3 E A R L Y Y E A R S M A N A G E M E N T 2 4 Q U A L I T Y A N D R I S K M A N A G E M E N T 2 4 Q U A L I T Y 2 4 B O A R D Q U A L I T Y , S A F E T Y A N D R I S K C O M M I T E E

2 4 C O N S U M E R F E E D B A C K

2 4 C O N S U M E R A D V O C A T E 2 4 B R E A S T - F E E D I N G - F R I E N D L Y W O R K P L A C E A C C R E D I T A T I O N

2 5 P E R F O R M A N C E 2 5 F I N A N C I A L S U M M A R Y 2 6 S E R V I C E P L A N : K E Y A C H I E V E M E N T S

3 4 M P S F U N D E D F L E X I B L E A G E D C A R E P L A C E S 3 4 M P S U T I L I S A T I O N O F F L E X I B L E A G E D C A R E P L A C E S 3 5 M P S A C U T E C A R E A C T I V I T Y 3 5 O C C U P A T I O N A L V I O L E N C E 3 6 O C C U P A T I O N A L H E A L T H A N D S A F E T Y

3 7 P A T I E N T E X P E R I E N C E R E P O R T I N G 3 8 P E O P L E M A T T E R S S U R V E Y R E P O R T I N G 3 9 M P S P E R F O R M A N C E P R O R I T Y R E P O R T I N G 4 0 D I S C L O S U R E S R E Q U I R E D U N D E R L E G I S L A T I O N 4 0 C O N S U L T A N C I E S I N F O R M A T I O N F R D 1 1 ( E ) 4 0 I N F O R M A T I O N A N D C O M M U N I C A T I O N T E C H N O L O G Y 4 1 F R E E D O M O F I N F O R M A T I O N A C T 1 9 8 2

4 1 B U I L D I N G A C T 1 9 9 3 4 1 P R O T E C T E D D I S C L O S U R E A C T 2 0 1 2 4 2 S T A T E M E N T O N N A T I O N A L C O M P E T I T I O N P O L I C Y 4 2 C A R E R S R E C O G N I T I O N A C T 2 0 1 2

4 2 E N V I R O M E N T A L P E R F O R M A N C E 4 3 A D D I T I O N A L I N F O R M A T I O N A V A I L A B L E O N R E Q U E S T 4 4 L O C A L J O B S A C T 2 0 0 3

4 4 S A F E P A T I E N T C A R E A C T 2 0 1 5 4 4 C A R P A R K I N G 4 5 D I S C L O S U R E I N D E X 4 6 F I N A N C I A L I N F O R M A T I O N M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e ( M T H C S ) i s a m u l t i - p u r p o s e s e r v i c e l o c a t e d i n t h e h e a r t o f t h e M a l l e e i n n o r t h - w e s t V i c t o r i a .

W e p r o v i d e a c u t e m e d i c a l a n d u r g e n t c a r e , c o m m u n i t y a n d d i s t r i c t n u r s i n g , r e s i d e n t i a l a g e d c a r e , e a r l y c h i l d h o o d e d u c a t i o n a n d c a r e , i n c l u d i n g c h i l d c a r e a n d p r e s c h o o l , a n d a b r o a d r a n g e o f c o m m u n i t y a n d a l l i e d h e a l t h s e r v i c e s .

M T H C S s e r v i c e s O u y e n , M u r r a y v i l l e , U n d e r b o o l , P a t c h e w o l l o c k , S e a L a k e , M a n a n g a t a n g a n d s u r r o u n d i n g d i s t r i c t s .

W e a r e p r o u d t o e m p l o y 2 2 0 s t a f f a c r o s s o u r c a t c h m e n t a n d w e w o r k c l o s e l y w i t h o u r c o m m u n i t i e s t o d e l i v e r s e r v i c e s w i t h i n o u r o p e r a t i n g b u d g e t o f $ 1 4 m i l l i o n .

MANNER OF ESTABLISHMENT AND RESPONSIBLE MINISTER/S

M T H C S i s o n e o f s e v e n M u l t i - P u r p o s e S e r v i c e s e s t a b l i s h e d u n d e r P a r t 4 A o f t h e H e a l t h S e r v i c e s A c t ( H S A ) .

M T H C S w a s e s t a b l i s h e d i n 1 9 9 7 f o l l o w i n g t h e m e r g e r o f O u y e n D i s t r i c t H o s p i t a l w i t h s i x o t h e r l o c a l e n t i t i e s . I n 2 0 1 1 S e a L a k e a n d D i s t r i c t H o s p i t a l S e r v i c e m e r g e d w i t h M T H C S a n d j o i n e d t h e M P S m o d e l .

T h e M i n i s t e r r e s p o n s i b l e f o r M T H C S i s t h e M i n i s t e r f o r H e a l t h . D u r i n g t h e r e p o r t i n g p e r i o d , t h e r e s p o n s i b l e M i n i s t e r w a s J e n n y M i k a k o s M P , M i n i s t e r f o r H e a l t h M i n i s t e r f o r A m b u l a n c e S e r v i c e s .

R E P O R T O F O P E R A T I O N S MTHCS reports on its annual performance via this Report of Operations. This report fulfills the statutory reporting requirements to government. In previous years, MTHCS has also produced a Quality Account Report to report on quality, risk management and performance improvement matters. The Quality Account Report was not produced for the 2019-20 reporting period due to the impact of the COVID-19 pandemic. NATURE AND RANGE OF SERVICES

M T H C S p r o v i d e s s e r v i c e s f o r a l l a g e g r o u p s , f r o m e a r l y c h i l d h o o d e d u c a t i o n a n d c a r e t h r o u g h t o r e s i d e n t i a l a n d a t - h o m e a g e d c a r e .

T h e M T H C S c a t c h m e n t a r e a i s l o c a t e d i n n o r t h - w e s t V i c t o r i a , a n d s t r e t c h e s f r o m O u y e n t o t h e S o u t h A u s t r a l i a n b o r d e r ( i n c l u d i n g U n d e r b o o l a n d M u r r a y v i l l e ) , s o u t h t o P a t c h e w o l l o c k a n d s o u t h - e a s t t o S e a L a k e .

E a r l y c h i l d h o o d e d u c a t i o n a n d c a r e i s a l s o p r o v i d e d i n M a n a n g a t a n g ; h o w e v e r , g e n e r a l h e a l t h c a r e i s p r o v i d e d i n M a n a n g a t a n g b y R o b i n v a l e D i s t r i c t H e a l t h S e r v i c e s .

T h e c a t c h m e n t s p a n s a n a r e a o f m o r e t h a n 1 8 , 0 0 0 s q u a r e k i l o m e t r e s , w i t h a p o p u l a t i o n o f a p p r o x i m a t e l y 4 , 0 0 0 p e o p l e .

MTHCS is in the north-west area of the Murray Primary Health Network (PHN) and includes four local government areas (LGAs), as follows:

M i l d u r a R u r a l C i t y ( i n c l u d i n g t h e t o w n s o f O u y e n , W a l p e u p , U n d e r b o o l a n d M u r r a y v i l l e ) . B u l o k e S h i r e ( t o w n o f S e a L a k e ) Y a r r i a m b i a c k ( t o w n o f P a t c h e w o l l o c k ) S w a n H i l l R u r a l C i t y ( t o w n o f M a n a n g a t a n g ) .

M i l d u r a B a s e H o s p i t a l i s t h e r e f e r r a l h o s p i t a l f o r t o w n s i n t h e M i l d u r a R u r a l C i t y L G A a n d S w a n H i l l D i s t r i c t H e a l t h i s t h e r e f e r r a l h o s p i t a l f o r t o w n s i n t h e B u l o k e S h i r e L G A . RESPONSIBLE BODIES DECLARATION - SD 5.2.3 - SD 5.2.3 I n a c c o r d a n c e w i t h t h e F i n a n c i a l M a n a g e m e n t A c t 1 9 9 4 , I a m p l e a s e d t o p r e s e n t t h e r e p o r t o f o p e r a t i o n s f o r t h e M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e f o r t h e y e a r e n d i n g 3 0 J u n e 2 0 2 0 .

Mark Wilson Board Chair Mallee Track Health and Community Service Ouyen 15 /10/2020

FINANCIAL MANAGEMENT COMPLIANCE ATTESTATION - SD 5.1.4 I , M a r k W i l s o n , o n b e h a l f o f t h e R e s p o n s i b l e B o d y , c e r t i f y t h a t t h e M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e h a s n o M a t e r i a l C o m p l i a n c e D e f i c i e n c y w i t h r e s p e c t t o t h e a p p l i c a b l e S t a n d i n g D i r e c t i o n s u n d e r t h e F i n a n c i a l M a n a g e m e n t A c t 1 9 9 4 a n d I n s t r u c t i o n s .

Mark Wilson Responsible Officer Mallee Track Health and Community Service 15/10/2020

DATA INTEGRITY DECLARATION I , L o i s O ’ C a l l a g h a n , c e r t i f y t h a t M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e h a s p u t i n p l a c e a p p r o p r i a t e i n t e r n a l c o n t r o l s a n d p r o c e s s e s t o e n s u r e t h a t r e p o r t e d d a t a a c c u r a t e l y r e f l e c t s a c t u a l p e r f o r m a n c e . M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e h a s c r i t i c a l l y r e v i e w e d t h e s e c o n t r o l s a n d p r o c e s s e s d u r i n g t h e y e a r .

Lois O'Callaghan Accountable Officer Mallee Track Health and Community Service 15/10/2020 CONFLICT OF INTEREST DECLARATION I , L o i s O ’ C a l l a g h a n , c e r t i f y t h a t M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e h a s p u t i n p l a c e a p p r o p r i a t e i n t e r n a l c o n t r o l s a n d p r o c e s s e s t o e n s u r e t h a t i t h a s c o m p l i e d w i t h t h e r e q u i r e m e n t s o f h o s p i t a l c i r c u l a r 0 7 / 2 0 1 7 C o m p l i a n c e r e p o r t i n g i n h e a l t h p o r t f o l i o e n t i t i e s ( R e v i s e d ) a n d h a s i m p l e m e n t e d a ‘ C o n f l i c t o f I n t e r e s t ’ p o l i c y c o n s i s t e n t w i t h t h e m i n i m u m a c c o u n t a b i l i t i e s r e q u i r e d b y t h e V P S C . D e c l a r a t i o n o f p r i v a t e i n t e r e s t f o r m s h a v e b e e n c o m p l e t e d b y a l l e x e c u t i v e s t a f f w i t h i n M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e a n d m e m b e r s o f t h e b o a r d , a n d a l l d e c l a r e d c o n f l i c t s h a v e b e e n a d d r e s s e d a n d a r e b e i n g m a n a g e d . C o n f l i c t o f i n t e r e s t i s a s t a n d a r d a g e n d a i t e m f o r d e c l a r a t i o n a n d d o c u m e n t i n g a t e a c h e x e c u t i v e b o a r d m e e t i n g .

Lois O'Callaghan Accountable Officer Mallee Track Health and Community Service 15/10/2020

INTEGRITY, FRAUD AND CORRUPTION DECLARATION I , L o i s O ’ C a l l a g h a n , c e r t i f y t h a t M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e h a s p u t i n p l a c e a p p r o p r i a t e i n t e r n a l c o n t r o l s a n d p r o c e s s e s t o e n s u r e t h a t I n t e g r i t y , f r a u d a n d c o r r u p t i o n r i s k s h a v e b e e n r e v i e w e d a n d a d d r e s s e d a t M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e d u r i n g t h e y e a r .

Lois O'Callaghan Accountable Officer Mallee Track Health and Community Service 15/10/2020 A REPORT BY THE CHIEF EXECUTIVE OFFICER AND BOARD CHAIR

M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e ( M T H C S ) h a s m a n y a c h i e v e m e n t s t o r e p o r t b a c k t o t h e c o m m u n i t y o v e r t h e l a s t r e p o r t i n g p e r i o d .

A s a h e a l t h s e r v i c e w e a r e i m m e n s e l y p r o u d o f t h e w o r k o f t h i s h e a l t h s e r v i c e – a n d t h e s t a f f a n d v o l u n t e e r s w h o c o n t i n u e t o c o n n e c t u s t o g e t h e r .

I t i s a p l e a s u r e t o s u m m a r i s e a n d p r e s e n t t o t h e c o m m u n i t y o u r k e y a c h i e v e m e n t s a n d h i g h l i g h t s o f t h e l a s t y e a r .

COVID - 19 PANDEMIC RESPONSE

The early part of the 2020 calendar T h e p a n d e m i c h a s c r e a t e d m a n y year took us all by surprise with the c h a l l e n g e s b u t h a s a l s o p r e s e n t e d onset of the COVID-19 pandemic. o p p o r t u n i t i e s t o a d a p t t h e w a y i n The worldwide pandemic hit Australia w h i c h w e o p e r a t e a t a l o c a l l e v e l in February, but was felt with full force a n d a s a s y s t e m . in March.

A s a r e s u l t , w e n e e d e d t o r e d i r e c t "Protecting our o u r t i m e a n d e n e r g i e s i n t o a l o c a l community and those r e s p o n s e w h i c h l i n k e d w i t h t h e r e g i o n a l a n d s t a t e w i d e d i r e c t i v e s most vulnerable was our t o p r e p a r e o u r s y s t e m . number one priority P r o t e c t i n g o u r c o m m u n i t y a n d t h o s e m o s t v u l n e r a b l e w a s o u r ahead of all other n u m b e r o n e p r i o r i t y a h e a d o f a l l business." o t h e r b u s i n e s s . F o r t h e f i r s t t i m e , w e e n a c t e d a w h o l e o f h e a l t h s e r v i c e I n c i d e n t C o n t r o l G r o u p a n d S o m e o f t h e s e c h a l l e n g e s h a v e e n g a g e d o u r l o c a l s e r v i c e p a r t n e r s c r e a t e d n e w p a t h s t o a c h i e v e o f P o l i c e a n d A m b u l a n c e t o a s s i s t i m p r o v e d a n d e m b e d d e d o u t c o m e s a n d s u p p o r t . i n T e l e h e a l t h , w o r k i n g f r o m h o m e , r e d u c e d t r a v e l w i t h m e e t i n g s , A s t a t e o f e m e r g e n c y w a s d e c l a r e d i n s t e a d , u n d e r t a k e n b y o n l i n e b y t h e g o v e r n m e n t w i t h r e s t r i c t i o n s o p t i o n s , i m p r o v e m e n t s t o h a n d a n d i n n o v a t i o n b e c o m i n g t h e n e w h y g i e n e a n d i n f e c t i o n c o n t r o l , w a y o f d o i n g b u s i n e s s . e x t r e m e l y l o w r a t e s o f t h e u s u a l T h e w o r k f o r c e o f t h i s h e a l t h s e r v i c e w i n t e r f l u d u e t o e x t r e m e l y h i g h e n a c t e d s u p p o r t f o r o u r u p t a k e o f t h e f l u v a c c i n e , i m p r o v e d c o m m u n i t i e s i n n e w w a y s a n d k e p t p a r t n e r r e l a t i o n s h i p s w i t h p u b l i c c o m i n g t o w o r k t o s u p p o r t o u r a n d p r i v a t e s e c t o r , a n d s h o w i n g h e a l t h c a r e w o r k f o r c e t o d o w h a t k i n d n e s s a n d c a r e t o o u r s t a f f a n d t h e y n e e d e d t o d o . c o m m u n i t y . S T R A T E G I C D I R E C T I O N # 1 B U I L D O U R F U T U R E

Over the reporting period we have begun to better align our core business with our strategic directions which were new to us the previous year.

W e h a v e c o n t i n u e d t o p r o g r e s s o u r W e h a v e a l s o c o m m e n c e d t e s t i n g i n v o l v e m e n t i n r e v i e w o f t h e a ‘ n e t w o r k ’ p a r t n e r s h i p w i t h t h e M u l t i p u r p o s e S e r v i c e w h i c h w a s R o y a l F l y i n g D o c t o r S e r v i c e , c o m m i s s i o n e d b y t h e A u s t r a l i a n R o b i n v a l e D i s t r i c t H e a l t h a n d G o v e r n m e n t . T h e r e v i e w h a s n o t y e t S u n r a y s i a C o m m u n i t y H e a l t h b e e n p r o v i d e d t o t h e s e c t o r a n d S e r v i c e . w a s d e l a y e d d u e t o t h e R o y a l C o m m i s s i o n i n t o A g e d C a r e . T h i s p r i m a r y c a r e p a r t n e r s h i p i s i n t e n d e d t o s u p p o r t t h e T h e v i e w o f t h e A u s t r a l i a n d e v e l o p m e n t o f a s h a r e d m o d e l o f G o v e r n m e n t w a s t h a t a n y p o t e n t i a l G P s w i l l i n g t o w o r k i n t h e M a l l e e . c h a n g e s t o t h e M P S p r o g r a m W e h o p e t h i s w i l l h e l p t o a d d r e s s s h o u l d c o n s i d e r t h e f i n d i n g s o f t h e s o m e o f o u r k e y c h a l l e n g e s . R o y a l C o m m i s s i o n . W e c o n t i n u e t o a w a i t t h e f i n d i n g s . T h e c o n s u l t a t i o n p r o c e s s w h i c h h a s o c c u r r e d t o p r e s e n t t h e i n i t i a l "We have strengthened our f i n d i n g s f o r v a l i d a t i o n h a s f o u n d model for the delivery of t h e m o d e l t o b e s o u n d – b u t i n n e e d o f s o m e c h a n g e s t o a s s u r e t h e medical services and now v i a b i l i t y o f M P S s f o r t h e f u t u r e . have a range of part-time

W e h a v e s t r e n g t h e n e d o u r m o d e l and locum General f o r t h e d e l i v e r y o f m e d i c a l s e r v i c e s Practitioners." a n d n o w h a v e a r a n g e o f p a r t - t i m e a n d l o c u m G e n e r a l P r a c t i t i o n e r s o n r e g u l a r r o t a t i o n s a c r o s s o u r O u y e n a n d S e a L a k e c a m p u s e s . P a r t n e r s h i p a n d f u n d i n g o p p o r t u n i t i e s t h r o u g h t h e P r i m a r y W e h a v e a l s o w e l c o m e d a N u r s e H e a l t h C a r e N e t w o r k h a v e P r a c t i t i o n e r t o j o i n t h e P r i m a r y p r e s e n t e d i n t h e a r e a s o f D i a b e t e s C a r e T e a m w h i l e w e h a v e s p e n t a n d m e n t a l h e a l t h . s i g n i f i c a n t t i m e a n d r e s o u r c e s i m p r o v i n g t h e b u s i n e s s m o d e l f o r T h i s h a s i n c l u d e d e x p a n d i n g t h e o u r m e d i c a l c l i n i c s . s e r v i c e o f f e r i n g w i t h a D i a b e t e s N u r s e P r a c t i t i o n e r . A t t r a c t i n g s k i l l e d p r o f e s s i o n a l h e a l t h c a r e w o r k e r s c o n t i n u e s t o c h a l l e n g e u s . M T H C S h a s b e e n p a r t o f w o r k w i t h t h e P r i m a r y H e a l t h C a r e N e t w o r k a n d t h e B u l o k e L o d d o n G a n n a w a r r a h e a l t h s e r v i c e s t o e x p l o r e a p o t e n t i a l m o d e l f o r I n t e g r a t e d H e a l t h N e t w o r k s . S T R A T E G I C D I R E C T I O N # 2 E N G A G E O U R C O M M U N I T Y

The COVID-19 pandemic has placed real barriers between MTHCS and our volunteer workforce.

F r o m e a r l y M a r c h , v o l u n t e e r s w e r e I n l a t e 2 0 1 9 , w e l a u n c h e d t h e s u b j e c t t o t h e s a m e r e s t r i c t i o n s a s C o m m u n i t y D e m e n t i a G a r d e n a t t h e b r o a d e r c o m m u n i t y – a n d t o t h e O u y e n L a k e . e n s u r e t h e s a f e t y o f a l l , w e h a d t o a s k o u r v o l u n t e e r s t o s t a y h o m e T h i s w a s a n i n i t i a t i v e o f s t a f f u n d e r t h e r e s t r i c t i o n s a s s e t d o w n m e m b e r V a n e s s a M o r r i s h w h o h a s b y t h e g o v e r n m e n t . a p a r t i c u l a r p a s s i o n f o r e n a b l i n g a D e m e n t i a F r i e n d l y C o m m u n i t y . O u r h e a l t h s e r v i c e h a s a p p r o x i m a t e l y 1 5 0 r e g i s t e r e d W e h a d a p p r o x i m a t e l y 1 0 0 v o l u n t e e r s . T h i s m e a n t t h a t o u r p e o p l e a t t e n d t h e l a u n c h o f t h i s u s u a l v o l u n t e e r c e l e b r a t i o n a n d i n i t i a t i v e . t h a n k y o u e v e n t w a s p o s t p o n e d i n d e f i n i t e l y . T o s u p p o r t t h e e x p a n s i o n o f p o t e n t i a l f u n d i n g o p p o r t u n i t i e s W e t o o k t h e o p p o r t u n i t y t o f o r p r o g r a m s a n d c a p i t a l , w e h a v e p a r t i c i p a t e i n t h e ‘ W a v e f o r c o m m e n c e d f i n a l i s i n g t h e V o l u n t e e r s ’ i n i t i a t i v e – a n d c r e a t i o n o f t h e M T H C S d u r i n g t h e c o u r s e o f N a t i o n a l F o u n d a t i o n . V o l u n t e e r W e e k w e t h a n k e d t h e m t h i s w a y . T h i s F o u n d a t i o n w i l l b e a k e y i n i t i a t i v e t o c a p t u r e f u n d i n g W e h a v e f o c u s s e d o u r e f f o r t s o n o u t s i d e o u r u s u a l g o v e r n m e n t e x p a n d i n g o u r c o m m u n i c a t i o n s f u n d i n g c h a n n e l s a n d w e l o o k s t r a t e g y t o s t r e n g t h e n o u r p r i n t f o r w a r d t o f o r m a l l y l a u n c h i n g m e d i a a n d s o c i a l m e d i a p r o f i l e . t h i s i n i t i a t i v e i n l a t e 2 0 2 0 . T h i s h a s a l l o w e d u s t o r e a c h o u t t o a b r o a d e r c r o s s s e c t i o n o f t h e c o m m u n i t y .

S T R A T E G I C D I R E C T I O N # 3 PURSUE ORGANISATIONAL EXCELLENCE

W e h a v e c o n t i n u e d t o p r o g r e s s t h e a c t i o n s i d e n t i f i e d f r o m t h e c l i n i c a l g o v e r n a n c e r e v i e w w h i c h w a s c o m p l e t e d i n t h e p r e v i o u s r e p o r t i n g p e r i o d .

K e y a c h i e v e m e n t s h a v e i n c l u d e d t h e i d e n t i f i c a t i o n o f o r g a n i s a t i o n a l v a l u e s a n d b e h a v i o u r s ( a c o d e o f c o n d u c t ) , p a r t i c i p a t i o n i n a D H H S c o m m i s s i o n e d c u l t u r a l r e v i e w o f M T H C S , p a r t i c i p a t i o n i n t h e P e o p l e M a t t e r s S u r v e y , i m p r o v e m e n t s t o o u r c o m p l a i n t s m a n a g e m e n t s y s t e m a n d e x p a n s i o n o f T e l e h e a l t h o p t i o n s f o r a p p r o p r i a t e s e r v i c e a r e a s . We have, again, maintained a strong quality management system. Accreditation processes were delayed or deferred state-wide and nationwide due to the COVID 19 pandemic and we look forward to these recommencing at the appropriate time.

We have made significant capital investments such as an electronic time and attendance system, significant fleet upgrades and purchase of a whole of health service phone system. These projects were achieved in the reporting period and are detailed in the service plan reporting of this report.

Additionally, a Financial Management Improvement Plan was developed and implemented to assure the financial position of MTHCS for the future.

We have engaged external assistance to focus our organisational thinking on how we align our valued staff to achieve strategy and person-centred care. This work has had delays due to COVID-19 and we hope to recomence that work in the future reporting period.

We were excited to launch our new brand in August 2019 and are on target now to implement the look of the new brand across our health service.

S T R A T E G I C D I R E C T I O N # 4 DEVELOP OUR WORKFORCE

Our investment in our local accounting, corporate and people trainee workforce continues to and culture. pay dividends. The main beneficiaries of this approach This has enabled better support for our local workforce and improved have been nursing, allied health system and processes in those and early childhood education and functions of our health service. care.

We have trained three new personal A key piece of work was undertaken care workers, five endorsed enrolled by DHHS in the form of a cultural nurses, one Diploma of Early Years review. The aim of this review was to Education and Care and other staff capture opportunities for supported with higher qualifications improvement in the culture of the include additional Allied Health organisation. Assistant unit in Speech Therapy; Masters in Social Work and Bachelor As with many large organisations, we of Early Years Education. are working on implementing improvements to the way we These investments will support communicate, the frequency of service delivery across the whole communication together with an organisation. Additionally, it will ongoing commitment to training of reduce our need for high cost locum staff and managers. and bank workforce in some specific service areas. An action plan for improvement has been identified and will be We have contracted or shared key implemented in the new reporting positions in the organisation over period – pending the progress of the reporting period – particularly COVID-19. S T R A T E G I C D I R E C T I O N # 5 STRENGTHEN OUR RELATIONSHIPS

T h e u s e o f M y E m e r g e n c y D r i n I n c l o s i n g , w e w o u l d l i k e t o t h e U r g e n t C a r e C e n t r e s h a s a c k n o w l e d g e t h e B o a r d o f p r o v i d e d o p p o r t u n i t y f o r s t a f f t o D i r e c t o r s o f t h e h e a l t h s e r v i c e w h o e x p a n d t h e i r s k i l l s a n d c a p a b i l i t y g i v e o f t h e i r t i m e a n d s k i l l s t o t h e o v e r s i g h t o f s t r a t e g y a n d i n T e l e h e a l t h . W e h a v e a l s o g o v e r n a n c e . p a r t i c i p a t e d i n t h e R u r a l U r g e n t A d d i t i o n a l l y , w e t h a n k t h e C a r e N u r s i n g C a p a b i l i t y c o m m u n i t i e s t h a t w e s e r v e – y o u r D e v e l o p m e n t p r o g r a m . t r u s t i n o u r a b i l i t y t o c o n t i n u e t o m e e t y o u r h e a l t h c a r e n e e d s i s a n T h r e e s t a f f h a v e b e e n s u p p o r t e d t o h o n o u r t o l e a d . c o m p l e t e t h e i r R u r a l a n d I s o l a t e d P r a c t i c e E n d o r s e d R e g i s t e r e d N u r s e s ( R I P E R N ) t r a i n i n g w h i c h w i l l s u p p o r t o u r c a p a b i l i t y i n t h e U r g e n t C a r e C e n t r e s .

W e h a v e c o n t i n u e d t o w o r k w i t h t h e f o u r t e e n o t h e r p u b l i c s e c t o r h e a l t h s e r v i c e s i n t h e L o d d o n M a l l e e r e g i o n a n d a r e f i n a l i s i n g s t r u c t u r e s w h i c h w i l l , i n t h e f u t u r e , b e t t e r e n a b l e s h a r e d s e r v i c e s f o r a w h o l e r a f t o f w o r k f o r c e c h a l l e n g e s .

T h e M i l d u r a B a s e H o s p i t a l w i l l t r a n s i t i o n b a c k t o t h e p u b l i c s e c t o r i n S e p t e m b e r 2 0 2 0 . W e h a v e b e e n p a r t o f a r e g i o n a l p r o c e s s t o L O I S O ' C A L L A G H A N s u p p o r t t h e t r a n s i t i o n a n d h o p e C H I E F E X E C U T I V E O F F I C E R t h a t t h e i r r e t u r n t o t h e p u b l i c s e c t o r w i l l e n a b l e a r a n g e o f i n i t i a t i v e s t o s u p p o r t s m a l l e r r u r a l h e a l t h s e r v i c e s s u c h a t M T H C S .

T h e u s e o f a c o m m u n i c a t i o n s a g e n c y h a s s u p p o r t e d o u r a b i l i t y t o r e a c h o u t t o m o r e m e m b e r s o f t h e c o m m u n i t y . W e h a v e d e l i b e r a t e l y p l a n n e d o u r c o m m u n i c a t i o n s t o t h e c o m m u n i t y t h r o u g h p l a n n e d m e s s a g i n g a n d m e t h o d s .

T h i s h a s h a d s t r o n g b e n e f i t s a n d w e h a v e h a d a l o t o f p o s i t i v e c o m m u n i t y f e e d b a c k a b o u t o u r M A R K W I L S O N t r a n s p a r e n t a p p r o a c h . B O A R D C H A I R A s a M u l t i - P u r p o s e S e r v i c e , M T H C S i s g o v e r n e d b y a B o a r d O f D i r e c t o r s , i n l i n e w i t h S . 1 1 5 E o f t h e H e a l t h S e r v i c e s A c t . M u l t i P u r p o s e S e r v i c e s a r e s u b j e c t t o s i m i l a r g o v e r n a n c e a n d p e r f o r m a n c e p o l i c i e s a s p u b l i c h o s p i t a l s .

T h e M u l t i - P u r p o s e S e r v i c e m o d e l n a t i o n w i d e w a s e s t a b l i s h e d i n M a r c h 1 9 9 1 . T h e m o d e l i s b a s e d o n t h e p r i n c i p l e t h a t c o m m u n i t i e s a r e a b l e t o p o o l f u n d s f r o m p r e v i o u s l y s e p a r a t e C o m m o n w e a l t h a n d S t a t e a g e d c a r e a n d h e a l t h p r o g r a m s t o p r o v i d e a f l e x i b l e , c o o r d i n a t e d a n d c o s t - e f f e c t i v e f r a m e w o r k f o r s e r v i c e p r o v i s i o n , w h i c h a i m s t o m e e t t h e a g e d c a r e a n d h e a l t h n e e d s o f l o c a l c o m m u n i t i e s .

T h e p r o v i s i o n o f s e r v i c e s i s e x e c u t e d t h r o u g h a t r i p a r t i t e a g r e e m e n t b e t w e e n t h e C o m m o n w e a l t h , S t a t e a n d c o m m u n i t y w h i c h t h e M P S i s p r e s e n t w i t h i n .

ORGANISATIONAL STRUCTURE

Mark Wilson Mark Wilson | Chair Joy Lynch Joy Lynch | Senior Vice Chair Mary Rydberg Mary Rydberg | Vice Chair - from 26 November 2019 Lois O'Callaghan Terry Elliot Darren Law - from 26 November 2019 Meredith Rowney

Lara Wakefield - until 12 December 2019 Mark Wilson | Chair Jenna Yetman - until 2 May 2020 Joy Lynch Mary Rydberg

Pam Vallance Neth Hinton Joy Lynch | Independent Chair | | Chair |

Lyndal Munro Kellie Nulty Darren Law | Independent member | Meredith Rowney Mark Plain | Independent member | Cheryl Anderson Aspects of this function are | Community member | performed by Vicki Shawcross Terry Elliott Jeni Boseley Mary Rydberg | Community member | Aspects of this function are led by Ray Gentle (Contractor) Jenna Yetman Bev Cook | until 5 May 2020 | | Community member |

By invitation: By invitation: Dr Mau Wee CEO, CFO, Accountant CEO, DMS, EDON BOARD OF DIRECTORS

T h e B o a r d i s a p p o i n t e d b y t h e G o v e r n o r - i n - C o u n c i l u p o n t h e r e c o m m e n d a t i o n o f t h e M i n i s t e r f o r H e a l t h .

M e e t i n g s a r e h e l d a m i n i m u m o f n i n e t i m e s d u r i n g t h e f i n a n c i a l y e a r .

THE BOARD HAS A RESPONSIBILITY TO ENSURE THAT MTHCS PERFORMS ITS FUNCTIONS AS SET OUT IN SECTION 115E OF THE HEALTH SERVICES ACT, INCLUDING:

T o o v e r s e e a n d m a n a g e t h e s e r v i c e ; a n d

T o e n s u r e t h a t t h e s e r v i c e s p r o v i d e d b y t h e s e r v i c e c o m p l y w i t h t h e r e q u i r e m e n t s o f t h e A c t , t h e o b j e c t s o f t h e s e r v i c e , i t s b y l a w s a n d a n y a g r e e m e n t e n t e r e d i n t o b y t h e s e r v i c e .

T h e B o a r d i s r e g u l a r l y r e q u i r e d t o r e v i e w i t s o w n p e r f o r m a n c e a s t h e b a s i s f o r i t s o w n d e v e l o p m e n t a n d q u a l i t y a s s u r a n c e .

Mark Wilson Lois O'Callaghan | Chair | | Chief Executive Officer |

Joy Lynch Pam Vallance | Senior Vice Chair | | Executive Director of Nursing | Mary Rydberg | Vice Chair | Lyndal Munro - from 26 November 2019 | Director of Community Services Terry Elliot | | Board member | | Chief Financial Officer / Darren Law Corporate Services | | Board member | Aspects of this function - from 26 November 2019 performed by Vicki Shawcross Meredith Rowney (Robinvale District Health Service) | Board member |

Lara Wakefield | People and Culture | Aspects of this function | Board member | - until 12 December 2019 led by Ray Gentle Jenna Yetman | Board member | Dr Mau Wee - until 5 May 2020 | Director Medical Services | C H I E F F I N A N C E O F F I C E R / C H I E F E X E C U T I V E O F F I C E R : C O R P O R A T E S E R V I C E S : L O I S O ' C A L L A G H A N A s p e c t s o f t h i s f u n c t i o n p e r f o r m e d b y V i c k i S h a w c r o s s ( R o b i n v a l e D i s t r i c t H e a l t h S e r v i c e s )

T h e C h i e f E x e c u t i v e O f f i c e r i s r e s p o n s i b l e M T H C S c o n t r a c t s t h e s e r v i c e s o f V i c k i t o t h e B o a r d o f M a n a g e m e n t f o r t h e S h a w c r o s s t o e n a b l e t h e C h i e f F i n a n c e e f f i c i e n t a n d e f f e c t i v e m a n a g e m e n t o f t h e O f f i c e r r o l e a t M a l l e e T r a c k . M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e . T h i s r o l e i s r e s p o n s i b l e f o r : A d v i s i n g t h e C E O i n d i r e c t i n g , M a j o r r e s p o n s i b i l i t i e s i n c l u d e : o v e r s e e i n g a n d e v a l u a t i n g a l l a s p e c t s o f t h e f u n c t i o n s r e l a t e d t o C o r p o r a t e T h e d e v e l o p m e n t a n d i m p l e m e n t a t i o n s e r v i c e s a n d f i n a n c e . o f o p e r a t i o n a l a n d s t r a t e g i c p l a n n i n g , T h e r o l e g u i d e s : M a x i m i s i n g s e r v i c e e f f i c i e n c y a n d S t a f f i n g p r o c e d u r e s , q u a l i t y i m p r o v e m e n t , S e t t i n g o b j e c t i v e a n d l o n g - t e r m g o a l s f o r t h e c o r p o r a t e a n d f i n a n c e f u n c t i o n M i n i m i s i n g r i s k . i n t h e o r g a n i s a t i o n .

E X E C U T I V E D I R E C T O R O F N U R S I N G : P E O P L E A N D C U L T U R E : A s p e c t s o f t h i s f u n c t i o n a r e l e d b y P A M V A L L A N C E R a y G e n t l e ( C o n t r a c t o r )

T h e E x e c u t i v e D i r e c t o r o f N u r s i n g i s p a r t M T H C S h a s a c o n t r a c t o r w h o p r o v i d e s o f t h e M T H C S l e a d e r s h i p t e a m a n d i s a d v i c e a n d s u p p o r t t o o u r o n - t h e - g r o u n d r e s p o n s i b l e f o r : P e o p l e a n d C u l t u r e t e a m .

D i r e c t i n g , o v e r s e e i n g a n d e v a l u a t i n g a l l T h i s r o l e l e a d s a n d a d v i s e s o n c u l t u r e n u r s i n g p e r s o n n e l ; p r a c t i c e s , a n d p r o v i d e s e x p e r t i s e a n d s u p p o r t i n t h e a r e a s o f : G u i d i n g s t a f f i n g p r o c e d u r e s ; P e r f o r m a n c e M a n a g e m e n t , E m p l o y e e r e l a t i o n s , S e t t i n g o b j e c t i v e s a n d l o n g - t e r m g o a l s E m p l o y e e E n g a g e m e n t , f o r t h e n u r s i n g d e p a r t m e n t . D i v e r s i t y a n d I n c l u s i o n , P o l i c y a n d P r o c e d u r e d e v e l o p m e n t H R c o m p l i a n c e .

DIRECTOR OF COMMUNITY SERVICES: D I R E C T O R M E D I C A L S E R V I C E S : L Y N D A L M U N R O D R M A U W E E

T h e D i r e c t o r o f C o m m u n i t y S e r v i c e s i s p a r t T h e D i r e c t o r o f M e d i c a l S e r v i c e s i s a p a r t o f t h e M T H C S l e a d e r s h i p t e a m a n d i s o f t h e M T H C S l e a d e r s h i p t e a m a n d h a s a r e s p o n s i b l e f o r : k e y r o l e i n :

D i r e c t i n g , o v e r s e e i n g a n d e v a l u a t i n g a l l L e a d i n g m e d i c a l l e a d e r s h i p ; c o m m u n i t y s e r v i c e s p e r s o n n e l ; A s a p p r o p r i a t e , b o a r d r e p o r t i n g o n G u i d i n g s t a f f i n g p r o c e d u r e s ; m e d i c a l a n d c l i n i c a l m a t t e r s ;

S e t t i n g o b j e c t i v e a n d l o n g - t e r m g o a l s H a v e i n p u t i n t o e d u c a t i o n a n d t r a i n i n g f o r t h e c o m m u n i t y s e r v i c e s p o r t f o l i o . f o r m e d i c a l p r a c t i t i o n e r s ;

U n d e r t a k e c l i n i c a l r e v i e w s a n d m e d i c o - l e g a l a d v i c e a n d s u p p o r t . M T H C S w o r k s p r o a c t i v e l y t o m a n a g e t h e c h a l l e n g e s p r e s e n t e d b y w o r k f o r c e s h o r t a g e s i n t h e h e a l t h s e c t o r .

T o e n s u r e o u r c o m m u n i t i e s h a v e a c c e s s t o t h e s e r v i c e s t h e y r e q u i r e , M T H C S p r o v i d e s a r a n g e o f s e r v i c e s t h r o u g h v i s i t i n g h e a l t h p r o f e s s i o n a l s , w h o g e n e r a l l y t r a v e l t o o u r O u y e n a n d / o r S e a L a k e c a m p u s e s f r o m e i t h e r M i l d u r a o r S w a n H i l l .

R e c r u i t i n g s u i t a b l e h e a l t h p r o f e s s i o n a l s t o r u r a l a n d r e m o t e a r e a s i s a c h a l l e n g e A u s t r a l i a - w i d e . R e s e a r c h i n d i c a t e s t h a t h e a l t h p r o f e s s i o n a l s w h o g r e w u p i n r e g i o n a l a n d r u r a l a r e a s a r e m o s t l i k e l y t o p r a c t i c e r e g i o n a l l y / r u r a l l y o n c e q u a l i f i e d .

T h i s h i g h l i g h t s t h e i m p o r t a n c e o f e n a b l i n g p e o p l e i n r u r a l a n d r e m o t e a r e a s t o p a r t i c i p a t e i n h e a l t h e d u c a t i o n a n d l e a r n i n g o p p o r t u n i t i e s . M T H C S e m b r a c e s t h i s o p p o r t u n i t y a n d p r o v i d e s s c h o l a r s h i p s a n d t r a i n e e s h i p s .

WORKFORCE DATA

The FTE figures required in the table are those excluding overtime. These do not include contracted staff (e.g. Agency nurses, Fee-for Service Visiting Medical Officers) who are not regarded as employees for this purpose. OUR VALUES & BEHAVIOURS

These values are behaviours were developed by employees from across MTHCS in 2019 over a series of workshops and interviews. COMMUNICATING WITH OUR WORKFORCE

Staff provide information on programs and services for the monthly newsletter including a regular staff profile. The newsletter is a vehicle for sharing achievements and information and improving communication across the health service.

A survey of staff undertaken in June 2020 found more than 78% of respondents read the staff newsletter every month, and 95% of respondents preferred receiving the newsletter via email.

Most reported enjoying photos and stories about staff members - 47% of respondents ranked this as their top priority. 33% said they would like the staff newsletter to include more content on wellbeing.

Strong internal communication was a critical component of the MTHCS COVID-19 response, which commenced in March 2020 and continued into the 2020-21 reporting period. Rapidly changing restrictions had wide-ranging impacts on our staff members, the organisation and our communities.

Keeping our staff members accurately informed was treated as a top priority. Email updates were sent to all staff following each meeting of the MTHCS Incident Control Group, and more regularly if required.

In addition to this, MTHCS also utilised social media channels and print media to reinforce the information given to staff (where appropriate) and keep local community members informed.

The Victorian Department of Health and Human Services website was always treated as the single point of truth throughout the COVID-19 response.

M T H C S p r o v i d e s a c u t e , u r g e n t a n d p a l l i a t i v e c a r e , r e s i d e n t i a l a n d i n - h o m e a g e d c a r e t o t h e p e o p l e o f t h e M a l l e e T r a c k c o m m u n i t i e s i n b o t h O u y e n a n d S e a L a k e .

C L I N I C A L S E R V I C E S

A c c e s s t o G P s a n d m e n t a l h e a l t h s e r v i c e s a r e a p r i o r i t y f o r c o m m u n i t y m e m b e r s ( b a s e d o n t h e S t r a t e g i c P l a n c o m m u n i t y s u r v e y . ) L a c k o f a c c e s s t o d e n t a l a n d o r a l h e a l t h s e r v i c e s r a n k e d i n t h e t o p f i v e r e s p o n s e s f o r f o u r o f t h e s e v e n c o m m u n i t i e s i n t h e c a t c h m e n t .

B e s t p r a c t i c e c l i n i c a l c a r e i s p r o v i d e d t o a c u t e a n d u r g e n t c a r e p a t i e n t s b y a p p r o p r i a t e l y s k i l l e d a n d q u a l i f i e d s t a f f .

P a t i e n t s r e q u i r i n g c o m p l e x c a r e a r e r e f e r r e d t o a h i g h e r - l e v e l s e r v i c e ( i e . M i l d u r a B a s e H o s p i t a l , S w a n H i l l D i s t r i c t H e a l t h o r B e n d i g o H e a l t h ) .

U R G E N T C A R E

M T H C S h a s 2 4 - h o u r U r g e n t C a r e C e n t r e s a t S e a L a k e a n d O u y e n . R e g i s t e r e d n u r s e s a r e a v a i l a b l e a t a l l t i m e s , a s w e l l a s t r i a g e f r o m t h e o n - c a l l G P .

A T e l e h e a l t h m o d e l t o s u p p o r t o u r U r g e n t C a r e C e n t r e h a s a l s o b e e n i n t r o d u c e d – M y E m e r g e n c y D o c t o r .

M E D I C A L C L I N I C S

O u r m e d i c a l s e r v i c e s m o d e l o p e r a t e s w i t h l o c a l p a r t - t i m e G P s , v i s i t i n g l o c u m G P s a n d a N u r s e P r a c t i t i o n e r t o p r o v i d e c o n t i n u a l c o v e r a g e f o r t h e r e g i o n .

T h e h e a l t h s e r v i c e p r o v i d e s m a n a g e m e n t o f b o t h O u y e n a n d S e a L a k e c l i n i c s a s p a r t o f p l a n n i n g t o e n s u r e t h e s t a b i l i t y o f l o c a l m e d i c a l c l i n i c s .

N U R S E P R A C T I T I O N E R ( N P ) – U N D E R B O O L A N D M U R R A Y V I L L E

M T H C S p r o v i d e s a h o s t e n v i r o n m e n t f o r N P D i T h o r n t o n , f r o m m o b i l e h e a l t h s e r v i c e M a l l e e B o r d e r H e a l t h . T h e D i s t r i c t N u r s i n g p r o g r a m a l s o s u p p o r t s t h e s e c o m m u n i t i e s .

M a l l e e B o r d e r H e a l t h a l s o c o o r d i n a t e s r e g u l a r v i s i t s b y G P s a n d o t h e r a l l i e d h e a l t h p r o f e s s i o n a l s . R U R A L W O M E N ’ S W E L L B E I N G C L I N I C

M T H C S h a s p a r t n e r e d w i t h t h e R o y a l F l y i n g D o c t o r S e r v i c e t o o p e r a t e t h e R u r a l W o m e n ’ s G P P r o g r a m i n O u y e n .

D r J a n e R u s s e l l i s a n a c c r e d i t e d s h a r e d c a r e d o c t o r w i t h t h e R o y a l W o m e n ’ s H o s p i t a l a n d h a s w o r k e d w i t h t h e R F D S f o r t h e p a s t 1 7 y e a r s .

T E L E H E A L T H

L o c u m d o c t o r s a n d T e l e h e a l t h w i l l b e c o m e t h e n e w n o r m a l a s t h e n a t i o n w i d e s h o r t a g e o f r u r a l d o c t o r s a n d n u r s e s s h o w s n o s i g n o f e a s i n g .

D E N T A L S E R V I C E S

A p u b l i c d e n t a l s e r v i c e p r o v i d e d b y T a n k a r d D e n t a l i s a v a i l a b l e * f r o m t h e M T H C S c a m p u s i n O u y e n , w h i l e o t h e r c o m m u n i t i e s a r e p r o v i d e d w i t h a m o b i l e d e n t a l s e r v i c e b y t h e R o y a l F l y i n g D o c t o r S e r v i c e .

The total DWAU achieved during 19/20 was 1410. This is slightly lower than the full year target of 1530 due to the impact of COVID-19 restrictions. Prior to the impact of the pandemic, MTHCS was on track to reach the funded total. M T H C S d e l i v e r s a l a r g e p o r t f o l i o o f a l l i e d h e a l t h a n d c o m m u n i t y s e r v i c e s f r o m d i s t r i c t n u r s i n g a n d a l l i e d h e a l t h t o m a n a g e m e n t o f e a r l y c h i l d h o o d e d u c a t i o n a n d c a r e a n d N e i g h b o u r h o o d H o u s e s .

S o m e s e r v i c e s a r e o n a f e e - f o r - s e r v i c e b a s i s a n d o t h e r s a r e p a r t i a l l y s u b s i d i s e d .

P R I M A R Y H E A L T H S E R V I C E S I N C L U D E :

O c c u p a t i o n a l T h e r a p y E x e r c i s e p r o g r a m s ( t a i c h i ) D i a b e t e s m a n a g e m e n t a n d e d u c a t i o n I n p a t i e n t r e s p i t e c a r e P h y s i o t h e r a p y C a r e r s u p p o r t g r o u p s H y d r o t h e r a p y D e m e n t i a - f r i e n d l y c o m m u n i t y a w a r e n e s s F a l l s p r e v e n t i o n p r o g r a m a n d e d u c a t i o n W e l l W o m e n ’ s C l i n i c S p e e c h t h e r a p y ( p a r t n e r s h i p w i t h R D H S D i s t r i c t n u r s i n g a n d R F D S ) S o c i a l S u p p o r t i n d i v i d u a l i s e d p r o g r a m s C o m m u n i t y t r a n s p o r t M e e t a n d E a t s o c i a l g r o u p s P o d i a t r y P l a n n e d A c t i v i t y G r o u p s ( P A G )

N E I G B O U R H O O D H O U S E S A U X I L I A R I E S O u y e n O u y e n F a r m e r s ' F e s t i v a l S e a L a k e M T H C S L a d i e s ' A u x i l i a r y M u r r a y v i l l e S e a L a k e L a d i e s ' A u x i l i a r y

STRENGTHENING HOSPITAL RESPONSES TO FAMILY VIOLENCE (SHRFV) T h e S H R F V p r o g r a m i s b e i n g r o l l e d o u t i n N o r t h W e s t V i c t o r i a . M T H C S h a s d e v e l o p e d a p o s i t i o n s t a t e m e n t a n d s t a f f h a v e u n d e r t a k e n t r a i n i n g o n h o w t o r e s p o n d t o f a m i l y v i o l e n c e i n c i d e n t s .

E d u c a t i o n a n d a w a r e n e s s f o r s t a f f t h e m s e l v e s i s a l s o a k e y c o m p o n e n t .

LOCAL DRUG ACTION TEAM (LDAT) T h e A u s t r a l i a n G o v e r n m e n t a n d A l c o h o l a n d D r u g F o u n d a t i o n h a s a n n o u n c e d a L o c a l D r u g A c t i o n T e a m f o r t h e s o u t h e r n M a l l e e r e g i o n t o h e l p p r e v e n t a l c o h o l a n d o t h e r d r u g h a r m s a t a g r a s s - r o o t s l e v e l .

M T H C S i s t h e l e a d o r g a n i s a t i o n f o r O u y e n a n d M u r r a y v i l l e . S e a L a k e ( L D A T ) i s i n p a r t n e r s h i p w i t h W y c h e p r o o f N e i g h b o u r h o o d H o u s e . M T H C S C o m m u n i t y s e r v i c e s a r e a v a i l a b l e t o a l l m e m b e r s o f t h e c o m m u n i t y .

SOME ARE ON A FEE-FOR-SERVICE BASIS AND OTHERS ARE PARTIALLY SUBSIDISED. FUNDING FOR COMMUNITY SERVICES INCLUDES:

MPS funding Department of Health & Human Services

Commonwealth Home Support Program Department of Veterans Affairs

Home and Community Care Program for Department of Education and Training Young People (HACCPYP) Child Care Subsidy Primary Health Care Network (PHN) State and Commonwealth Department of Commonwealth Medicare Benefits Education and Training Scheme

EARLY YEARS MANAGEMENT M T H C S r e c e i v e s f u n d i n g f r o m t h e D e p a r t m e n t o f E d u c a t i o n a n d T r a i n i n g f o r e a r l y c h i l d h o o d e d u c a t i o n a n d c a r e p r o g r a m s f o r f i v e k i n d e r g a r t e n s e r v i c e s . T h e V i c t o r i a n E a r l y Y e a r s L e a r n i n g a n d D e v e l o p m e n t F r a m e w o r k ( V E Y L D F ) p r o v i d e s a n e v i d e n c e - b a s e d f r a m e w o r k f o r p r o f e s s i o n a l s w o r k i n g w i t h c h i l d r e n f r o m b i r t h t o e i g h t y e a r s t o a d v a n c e c h i l d r e n ’ s l e a r n i n g a n d d e v e l o p m e n t . O n g o i n g i m p r o v e m e n t s i n s a f e t y a n d q u a l i t y i n p a t i e n t c a r e i s a k e y p r i o r i t y a c r o s s t h e o r g a n i s a t i o n . Q U A L I T Y C O N S U M E R A D V O C A T E T h e M T H C S Q u a l i t y M a n a g e m e n t S y s t e m F o l l o w i n g t h e r e t i r e m e n t o f C o n s u m e r ( Q M S ) f o s t e r s a c u l t u r e o f c o n t i n u o u s A d v o c a t e G r a n t D o x e y d u r i n g t h e q u a l i t y i m p r o v e m e n t t h a t i s e m b e d d e d r e p o r t i n g p e r i o d , M T H C S C o m m u n i t y a n d i n e v e r y d a y p r a c t i c e a n d s u p p o r t s t h e S o c i a l S u p p o r t M a n a g e r N a d i e n e L y n c h m e a n i n g f u l p a r t i c i p a t i o n o f p e o p l e i n t o o k o n t h e r o l e o f C o m p l a i n t s M a n a g e r . g i v i n g f e e d b a c k a b o u t t h e s e r v i c e s t h e y r e q u i r e , a n d t h e q u a l i t y o f s e r v i c e s t h e y I m p r o v e m e n t s t o M T H C S m a d e a s a r e c e i v e . r e s u l t o f c o m p l a i n t s d u r i n g 1 9 / 2 0 i n c l u d e d : M T H C S i s c o m m i t t e d t o m a i n t a i n i n g o u r E x p a n d i n g t h e r a n g e o f m e a l s p r o v i d e d Q M S w h i c h i s b a s e d o n I S O 9 0 0 1 : 2 0 1 5 . b y M e a l s o n W h e e l s W e a d h e r e t o t h e N a t i o n a l S a f e t y a n d Q u a l i t y H e a l t h S e r v i c e S t a n d a r d s C o m m e n c i n g a r e v i e w o f t h e m e a l s ( N S Q H S S ) a n d a r e c u r r e n t l y c e r t i f i e d i n o f f e r e d a t M T H C S b y a d i e t i c i a n f r o m R o b i n v a l e D i s t r i c t H e a l t h S e r v i c e s a l l t e n N S Q H S S a n d t h e s i x N S Q H S S f o r ( o n g o i n g ) D e n t a l S e r v i c e s . T h e Q M S f u n c t i o n s t o e n s u r e a l l M T H C S ’ s m a n a g e m e n t s y s t e m P r o v i d i n g d o c u m e n t a t i o n t r a i n i n g f o r p r o c e s s e s a r e c o n t i n u a l l y r e v i e w e d a n d n u r s i n g s t a f f b y t h e D i r e c t o r o f M e d i c a l S e r v i c e s m o n i t o r e d t o i d e n t i f y o p p o r t u n i t i e s f o r c o n t i n u o u s q u a l i t y i m p r o v e m e n t . L i a i s i n g w i t h M i l d u r a B a s e H o s p i t a l r e g a r d i n g t h e i m p r o v e m e n t o f E v e r y y e a r , t h e h e a l t h s e r v i c e h a s a n d i s c h a r g e p r o c e s s e s o n s i t e v i s i t b y q u a l i f i e d a s s e s s o r s f o r I n t r o d u c i n g t h e a g e d c a r e m u s i c a s s e s s m e n t a g a i n s t I S O 9 0 0 1 a n d c h a n n e l S i l v e r M e m o r i e s i n t h e N S Q H S S . D e m e n t i a C a r e W i n g i n O u y e n I m p r o v i n g t h e r e a d a b i l i t y a n d M T H C S w a s a s s e s s e d a g a i n s t t h e N S Q H S a c c e s s i b i l i t y o f t h e M T H C S w e b s i t e f o r i n M a r c h 2 0 2 0 . D u e t o C O V I D - 1 9 , c o n s u m e r s / s e r v i c e u s e r s f i n a l i s i n g t h e p r o c e s s h a s b e e n d e l a y e d . I n t e r i m a c c r e d i t a t i o n h a s b e e n p r o v i d e d I m p r o v i n g s a f e t y i n E a r l y Y e a r s o u t d o o r s p a c e s , w h i c h h a s b e e n r e f l e c t e d u n t i l J u l y 2 0 2 1 . t h r o u g h p r o c e d u r e s R e v i e w i n g t h e I n s t r u m e n t o f D e l e g a t i o n t o r e f l e c t c u r r e n t p r a c t i c e C O N S U M E R F E E D B A C K I m p r o v i n g s t a f f h e a l t h a n d w e l l b e i n g M T H C S s e e k s c o n s u m e r f e e d b a c k t h r o u g h b y p u t t i n g o u t s i d e s e a t i n g i n p l a c e s u r v e y s ( i n t e r n a l a n d e x t e r n a l ) , d i r e c t c o n t a c t a n d o u r c o m p l a i n t s a n d f e e d b a c k p r o c e s s w h i c h w a s r e v i e w e d a n d BOARD QUALITY, SAFETY s t r e n g t h e n e d i n t h e r e p o r t i n g p e r i o d . A w e b s i t e a n d s o c i a l m e d i a p a g e s a r e AND RISK COMMITTEE m a i n t a i n e d a n d l o c a l m e d i a i s u t i l i s e d o n T h i s c o m m i t t e e p r o v i d e s a n o n g o i n g a r e g u l a r b a s i s t o p u b l i s h C o m m u n i t y f o r u m f o r r e v i e w , g o v e r n a n c e a n d U p d a t e s t h a t c o n t a i n i n f o r m a t i o n o n r e c o m m e n d a t i o n . i n i t i a t i v e s , g e n e r a l h e a l t h i s s u e s a n d G P s c h e d u l e s f o r e a c h m o n t h . BREAST-FEEDING-FRIENDLY D u r i n g t h e r e p o r t i n g p e r i o d , M T H C S WORKPLACE ACCREDITATION r e v i e w e d a n d u p d a t e d i t s C o n s u m e r M T H C S h a s a g a i n o b t a i n e d a c c r e d i t a t i o n P a r t i c i p a t i o n F r a m e w o r k . a s a B r e a s t - F e e d i n g - F r i e n d l y w o r k p l a c e a n d h a s c o n t i n u e d t o i n v e s t i n t h e T h e C E O p r e s e n t e d t h i s f r a m e w o r k a t t h e w o r k f o r c e w i t h a f o c u s o n t r a i n i n g a n d S a f e r C a r e V i c t o r i a C o n f e r e n c e i n N o v e m b e r 2 0 1 9 a s a m o d e l o f i n n o v a t i v e d e v e l o p m e n t i n a l l s t a t e a n d n a t i o n a l e n g a g e m e n t . Q u a l i t y S t a n d a r d s . F I N A N C I A L S U M M A R Y K E Y A C H I E V E M E N T S

S T R A T E G I C A C T I O N D E L I V E R A B L E O U T C O M E D I R E C T I O N

P a n d e m i c R e s p o n s e O n g o i n g - S y s t e m s , – p o l i c i e s , p r o c e d u r e s a n d m a n a g e m e n t a n d a p p r o a c h e s i n O v e r s i g h t t h e C O V I D - 1 9 p a n d e m i c i m p l e m e n t a t i o n r e s p o n d i n g t o t h e C O V I D - m a n a g e m e n t o f t h e r e s p o n s e i s i n l i n e w i t h 1 9 p a n d e m i c h a v e b e e n C O V I D - 1 9 p a n d e m i c p l a n D H H S r e q u i r e m e n t s a n d d e v e l o p e d a n d r e s p o n s e f o r M T H C S o u r o w n h e a l t h s e r v i c e i m p l e m e n t e d . n e e d s M a i n t e n a n c e o f e f f o r t s i n c e M a r c h 2 0 1 9 w i l l b e o n g o i n g f o r t h e d u r a t i o n o f t h e p a n d e m i c . T h e r e w i l l b e o n g o i n g a d j u s t m e n t o f s e r v i c e p l a n a n d u s u a l ’ b u s i n e s s ’ t o b a l a n c e p a n d e m i c r e s p o n s e a n d a c h i e v i n g t h e s t r a t e g i c p l a n .

I f a p p r o p r i a t e , s o l e f o c u s o f t h e o r g a n i s a t i o n w i l l b e o n p a n d e m i c r e s p o n s e t o e n s u r e c o m m u n i t y a n d h e a l t h s e r v i c e s a f e t y .

S t r a t e g i c D i r e c t i o n 1 : B u i l d O u r F u t u r e

1 . D e v e l o p a n d g r o w a 1 . N e e d s a n a l y s i s t o E n g a g e e x t e r n a l C o m p l e t e : U n d e r t a k e a n d d i v e r s e s e r v i c e d e l i v e r y i d e n t i f y s e r v i c e g a p s a n d a s s i s t a n c e t o u n d e r t a k e i m p l e m e n t r e v i e w o f p o r t f o l i o t h a t p r o v i d e s p r i o r i t i e s ( g r o w t h a r e a s ) f u r t h e r w o r k o n t h e D i s t r i c t N u r s i n g r o l e a t c r a d l e t o g r a v e b a s e d o n s t a t i s t i c a l d a t a , n e e d s a n a l y s i s – Underbool and Murrayville. s e r v i c e s . c o m m u n i t y p e r s p e c t i v e s a c c o r d i n g t o s t a t i s t i c a l Outreach worker role a n d s e r v i c e e n v i r o n m e n t . d a t a , c o m m u n i t y developed and 2 . I d e n t i f y p r i o r i t y p e r s p e c t i v e s a n d s e r v i c e commenced. s e r v i c e g a p s t h r o u g h a 2 . S e r v i c e p l a n n i n g w i l l e n v i r o n m e n t . n e e d s a s s e s s m e n t a n d e n a b l e g r o w t h o f e x i s t i n g d e v e l o p a s e r v i c e p l a n s e r v i c e s a n d d e v e l o p m e n t D e v e l o p n e w s e r v i c e l i n e s C o m p l e t e : E x p l o r e t o a d d r e s s g a p s . o f n e w s e r v i c e l i n e s , e . g . w h i c h m e e t s e r v i c e g a p s b u s i n e s s o p p o r t u n i t i e s i n c r e a s e m e d i c a l s e r v i c e s , a n d a r e a g o o d f i t f o r w i t h t h e e m b e d d i n g o f 3 . D e v e l o p m o d e l s o f i n c r e a s e d a g e d c a r e b u s i n e s s . t h e N D I S . c a r e t o e n h a n c e s e r v i c e s , n e w d i s a b i l i t y s u p p o r t f o r t h e m e n t a l s e r v i c e s a n d h o m e c a r e O n g o i n g : E x p l o r e a n d h e a l t h n e e d s o f t h e s e r v i c e s – d e p e n d i n g o n e x p a n d b u s i n e s s c o m m u n i t y . n e e d i d e n t i f i e d . o p p o r t u n i t i e s i n r e l a t i o n t o C M B S b i l l i n g f o r 3 . N e w P H N m e d i c a l c l i n i c s a n d a l l i e d c o m m i s s i o n i n g m o d e l s h e a l t h . w i l l e n a b l e a n i n t e g r a t e d a p p r o a c h t o a s t e p p e d m o d e l o f c a r e f o r m e n t a l h e a l t h t h a t w i l l p r o v i d e o p p o r t u n i t i e s t o p a r t n e r w i t h m e n t a l h e a l t h s e r v i c e p r o v i d e r s t o e n s u r e a c o o r d i n a t e d a n d s u p p o r t e d a p p r o a c h t h a t i n c l u d e s l o c a l t o u c h p o i n t s , i m p r o v e u p t a k e o f s e r v i c e s a n d g r e a t e r a w a r e n e s s o f s e r v i c e a v a i l a b i l i t y . K E Y A C H I E V E M E N T S C O N T I N U E D

S T R A T E G I C A C T I O N D E L I V E R A B L E O U T C O M E D I R E C T I O N

S t r a t e g i c D i r e c t i o n 1 : E n g a g e w i t h t h e P H N a n d C o m p l e t e : A p p l i c a t i o n f o r o t h e r a p p r o p r i a t e s e r v i c e f u n d i n g t o t h e P H N t o B u i l d O u r F u t u r e p a r t n e r s t o i d e n t i f y s u p p o r t e x p a n s i o n o f s t e p p e d m o d e l o f c a r e m e n t a l h e a l t h s e r v i c e a p p r o p r i a t e t o t h e m o d e l o f c a r e – a w a i t i n g c a t c h m e n t : o u t c o m e C h r o n i c d i s e a s e - d i a b e t e s · C o m p l e t e : F u n d i n g M e n t a l H e a l t h s e c u r e d t o c o n t i n u e P r i m a r y H e a l t h C a r e C h r o n i c D i s e a s e E a r l y Y e a r s O T m a n a g e m e n t i n D i a b e t e s D e v e l o p i n t e g r a t e d m o d e l s o f c a r e .

I d e n t i f y m o d e l s o f c a r e i n O n g o i n g : R e v i e w o f m o d e l p r i m a r y h e a l t h c a r e t h a t o f c a r e f o r M e d i c a l a r e s u i t a b l e f o r t h e S e r v i c e s . M a l l e e T r a c k c a t c h m e n t .

D e f i n e s c o p e o f p r a c t i c e O n g o i n g : C o n t i n u e d w o r k f o r t h e o r g a n i s a t i o n a n d t o d e f i n e s c o p e o f s t a f f w i t h i n t h e m o d e l s o f p r a c t i c e f o r t h e c a r e . o r g a n i s a t i o n t h r o u g h t h e e n g a g e m e n t o f a n o r g a n i s a t i o n a l p s y c h o l o g i s t . S c o p e o f s e r v i c e s d o c u m e n t s d e v e l o p e d .

E n g a g e i n p a r t n e r i n g O n g o i n g : C o n t i n u e t o a r r a n g e m e n t s w h i c h p r o g r e s s n e t w o r k m o d e l e n a b l e u p t a k e o f s e r v i c e s w i t h R F D S , S C H S a n d f o r t h e l o c a l c o m m u n i t y – R D H S . p l a c e b a s e d m o d e l s o f c a r e . O n g o i n g : C o m m e n c e d R e g i o n a l P a r t n e r s h i p P o t e n t i a l p a r t n e r s d i s c u s s i o n s i n l i n e w i t h i n c l u d e : D H H S r e q u i r e d f r a m e w o r k w i t h M i l d u r a B a s e R o b i n v a l e D i s t r i c t H o s p i t a l a n d R o b i n v a l e H e a l t h S e r v i c e s D i s t r i c t H e a l t h S e r v i c e s . S u n r a y s i a C o m m u n i t y H e a l t h S e r v i c e O n g o i n g : S u p p o r t f o r N o r t h e r n D i s t r i c t c o n t i n e n c e c l i n i c s C o m m u n i t y H e a l t h o n g o i n g t h r o u g h S C H S . M i l d u r a B a s e H o s p i t a l C h a n g e d f o c u s i n 2 0 2 0 S w a n H i l l D i s t r i c t d u e t o l o w u p t a k e o f H e a l t h c l i n i c s . R o y a l F l y i n g D o c t o r S e r v i c e O n g o i n g : I n v o l v e m e n t i n t h e L o d d o n M a l l e e H e a l t h N e t w o r k – c o l l a b o r a t i o n o f a l l p u b l i c s e c t o r h e a l t h s e r v i c e s i n t h e L o d d o n M a l l e e r e g i o n .

O n g o i n g : P a r t n e r s h i p R F D S & R D H S s p e e c h t h e r a p y p r o j e c t . D e l e g a t e d s c o p e o f p r a c t i c e & T e l e h e a l t h m o d e l o f c a r e . K E Y A C H I E V E M E N T S C O N T I N U E D

S T R A T E G I C A C T I O N D E L I V E R A B L E O U T C O M E D I R E C T I O N

S t r a t e g i c D i r e c t i o n 1 : S t r e n g t h e n t h e d e l i v e r y o f C o m p l e t e : A r e g u l a r b a n k B u i l d O u r F u t u r e m e d i c a l s e r v i c e s t h r o u g h o f p a r t t i m e a n d l o c u m r e c r u i t m e n t a n d r e t e n t i o n G P s i d e n t i f i e d a n d o f a n a p p r o p r i a t e s e c u r e d t o s u p p o r t w o r k f o r c e i n m e d i c a l a n d d e l i v e r y o f m e d i c a l p r i m a r y h e a l t h c a r e . s e r v i c e s a c r o s s t h e c a t c h m e n t .

C o m m e n c e d t r a n s i t i o n t o r e g u l a r p a r t - t i m e G P w o r k f o r c e a r r a n g e m e n t s t o r e s p o n d t o m a r k e t c o n d i t i o n s .

R e v i e w e d t h e c u r r e n t a v a i l a b l e G P w o r k f o r c e t o p l a n f o r s e c t o r p r e f e r e n c e s a n d r e s t r u c t u r i n g a v a i l a b l e l o c u m G P w o r k f o r c e .

C o m m e n c e d t h e d e l i v e r y o f a N u r s e P r a c t i t i o n e r m o d e l t o s u p p o r t m e d i c a l s e r v i c e s d e l i v e r y .

C o n t i n u e t o d e v e l o p C o m p l e t e : B u s i n e s s p l a n a p p r o p r i a t e b u s i n e s s t o i d e n t i f y a p p r o p r i a t e m o d e l i n p r e p a r a t i o n f o r b u s i n e s s m o d e l f o r f u l l s c h e m e N D I S i n t h e p a r t i c i p a t i o n i n t h e N D I S . M a l l e e r e g i o n . B u s i n e s s m o d e l i n d i c a t e s t h e b e s t f i t f o r t h e o r g a n i s a t i o n i s t o r e m a i n a s a f e e f o r s e r v i c e p r o v i d e r f o r t h e t i m e b e i n g .

D e v e l o p e d S e r v i c e i n f o r m a t i o n f o r N D I S p a r t i c i p a n t s a n d s e r v i c e a g r e e m e n t . P r o v i d i n g s e r v i c e s t o N D I S p a r t i c i p a n t s . C o n t i n u e t o b e a n u n r e g i s t e r e d p r o v i d e r .

D e v e l o p i m p l e m e n t a t i o n D e f e r r e d d u e t o C O V I D - 1 9 p l a n f o r M o n t e s s o r i i n A g e d C a r e a c r o s s b e d b a s e d a n d c o m m u n i t y s e r v i c e s .

I m p l e m e n t s c h o o l C o m p l e t e : S c h o o l r e a d i n e s s f u n d i n g t o r e a d i n e s s f u n d i n g i m p r o v e o u t c o m e s i n E a r l y r e c e i v e d . D E T a p p r o v e d C h i l d h o o d E d u c a t i o n a n d p l a n n i n g p r o c e s s e s C a r e . u n d e r t a k e n . K e y s e r v i c e s e n g a g e d i n t h e i n i t i a l s t a g e s i n c l u d e a l l i e d h e a l t h a n d w o r k f o r c e t r a i n i n g a n d d e v e l o p m e n t

C o m m e n c e f u n d e d 3 y e a r 1 0 H o u r s o f f u n d e d 3 y e a r o l d k i n d e r i n S e a L a k e . o l d k i n d e r o f f e r e d t o S e a L a k e f a m i l i e s i n 2 0 2 0 . K E Y A C H I E V E M E N T S C O N T I N U E D

S T R A T E G I C A C T I O N D E L I V E R A B L E O U T C O M E D I R E C T I O N

S t r a t e g i c D i r e c t i o n 2 : . E n g a g e O u r C o m m u n i t y 1 . B u i l d c o m m u n i t y 1 . V o l u n t e e r n e t w o r k s C e l e b r a t e t h e w o r k o f C o m p l e t e : V i r t u a l a n n u a l e n g a g e m e n t t h r o u g h s t r e n g t h e n e d t h r o u g h v o l u n t e e r s a t a n a n n u a l v o l u n t e e r c e l e b r a t i o n h e l d s t r o n g c o m m u n i t y a n d e n g a g e m e n t o f t h a n k y o u e v e n t . d u e t o C O V I D - 1 9 . v o l u n t e e r n e t w o r k s . m i c r o - v o l u n t e e r i n g . M a i n t a i n c u r r e n t C o m p l e t e : O v e r t h e c o u r s e 2 . P r e p a r e a n d 2 . N e w c o m m u n i t y v o l u n t e e r w o r k f o r c e o f 1 9 / 2 0 r e p o r t i n g p e r i o d i m p l e m e n t a h e a l t h m e m b e r s e n g a g e d i n w i t h i n t h e c a t c h m e n t . w e h e l d a n u m b e r o f l i t e r a c y s t r a t e g y f o r l o c a l a c t i v i t i e s t h a t v o l u n t e e r e d u c a t i o n c o m m u n i t y m e m b e r s . i m p r o v e w e l l b e i n g a n d D e s i g n f l e x i b l e m i c r o - s e s s i o n s a n d f e e d b a c k a c c e s s t o o t h e r M T H C S v o l u n t e e r i n g r o l e s i n t h e m e e t i n g s t o d e v e l o p s e r v i c e s . o r g a n i s a t i o n t h a t a d d s e r v i c e i m p r o v e m e n t s , v a l u e t o t h e b u s i n e s s a n d s u c h a s t r a n s p o r t i n g 3 . I n c r e a s e d h e a l t h i m p r o v e s a t i s f a c t i o n l e v e l s p e o p l e s a f e l y , r e g u l a r l i t e r a c y i n t h e o f v o l u n t e e r s . v o l u n t e e r n e w s l e t t e r s a n d c o m m u n i t y . v o l u n t e e r v e s t s / u n i f o r m s D e f i n e s c o p e o f p r a c t i c e i n t r o d u c e d . f o r v o l u n t e e r s w i t h i n t h e o r g a n i s a t i o n .

U n d e r t a k e a t l e a s t 1 C o m p l e t e : W o m e n ’ s h e a l t h c o m m u n i t y e v e n t w i t h a n i g h t S e p t e m b e r 2 0 1 9 . f o c u s o n i m p r o v i n g h e a l t h l i t e r a c y o n t o p i c s r e l e v a n c e t o t h e c a t c h m e n t .

H o s t t r a i n i n g a n d D i a b e t e s w e e k e v e n t w i t h i n f o r m a t i o n s e s s i o n s ( o w n 5 2 p e o p l e a t t e n d i n g . a n d w i t h o t h e r s e r v i c e C a r d i a c H e a l t h e d u c a t i o n p a r t n e r s o f i n t e r e s t ) f o r a t S p e e d f i e l d d a y s . s t a f f a n d c o m m u n i t y w h i c h w i l l i m p r o v e t h e h e a l t h l i t e r a c y o f o u r p o p u l a t i o n . E n g a g e d Maintain and C o m p l e t e : c o m m u n i c a t i o n s professionalise social media a s s i s t a n c e t o a c t i v e l y p l a n profile as a platform to a n d i m p l e m e n t h e a l t h engage and inform the community on topics of l i t e r a c y m e s s a g i n g t h r o u g h health literacy and early t h e M T H C S f a c e b o o k p a g e childhood development. a n d o t h e r c o m m u n i c a t i o n m e d i u m s .

Undertake at least 1 C o m p l e t e : C o m m u n i t y community education E d u c a t i o n S e s s i o n h e l d i n session on Aged Care – c o n j u n c t i o n w i t h o p e n i n g costs and preparation for o f t h e D e m e n t i a G a r d e n a t entry to residential aged O u y e n L a k e . care.

Support the work of the respective auxiliaries and volunteer groups of MTHCS who fundraise to support program areas Mallee Track Ladies Auxiliary Ouyen Farmers Festival Sea Lake Ladies Auxiliary Respective Kindergarten Parent Advisory Groups

Establish Friends of O n g o i n g : D r a f t i n g o f Mallee Track (foundation) d e e d s a s s o c i a t e d w i t h t h e to harness community e n t i t y c u r r e n t l y u n d e r goodwill and funding on i n s t r u c t i o n . P l a n f o r projects of a priority and m i l e s t o n e s t o e s t a b l i s h shared interest. e n t i t y i n p l a c e .

K E Y A C H I E V E M E N T S C O N T I N U E D

S T R A T E G I C A C T I O N D E L I V E R A B L E O U T C O M E D I R E C T I O N

S t r a t e g i c D i r e c t i o n 3 : P u r s u e O r g a n i z a t i o n a l E x c e l l e n c e

1 . S t r e n g t h e n 1 . R e v i e w a n d s t r e a m l i n e E n g a g e e x t e r n a l a s s i s t a n c e O n g o i n g : E x t e r n a l g o v e r n a n c e a n d o r g a n i s a t i o n a l p o l i c i e s ( R o s i e M c M a h o n , a s s i s t a n c e e n g a g e d . f i n a n c i a l a r r a n g e m e n t s a n d p r o c e d u r e s . O r g a n i s a t i o n a l P r o c e s s o f o r g a n i s a t i o n a l o f t h e o r g a n i s a t i o n . P s y c h o l o g i s t ) t o i d e n t i f y p l a n t o d e l i v e r o u t c o m e s 2 . P r e p a r e a c a p i t a l o r g a n i s a t i o n a l p l a n t o a g a i n s t s t r a t e g i c d i r e c t i o n s 2 . D e v e l o p a n d m a s t e r p l a n f o r : d e l i v e r o u t c o m e s a g a i n s t i d e n t i f i e d . H a v e d e l i v e r e d 7 a r t i c u l a t e C l i n i c a l a ) r e f u r b i s h m e n t o f t h e s t r a t e g i c d i r e c t i o n s . o f t h e 1 0 s t e p s r e q u i r e d . G o v e r n a n c e m o d e l s e x i s t i n g a s s e t s , F u r t h e r 3 s t e p s s t i l l t o b e t h a t e n s u r e b ) n e w b u i l d r e q u i r e m e n t s u n d e r t a k e n . a c c o u n t a b i l i t y . a n d f e a s i b i l i t y E n s u r e s o u n d f i n a n c i a l C o m p l e t e : I m p l e m e n t e d a 3 . U p s k i l l m a n a g e m e n t 3 . M e e t a n d e x c e e d m a n a g e m e n t o f t h e h e a l t h f i n a n c i a l m a n a g e m e n t a n d b o a r d m e m b e r s c l i n i c a l a c c r e d i t a t i o n s e r v i c e . i m p r o v e m e n t p l a n t o t h r o u g h p r o f e s s i o n a l s t a n d a r d s . a n t i c i p a t e a n y f i n a n c i a l d e v e l o p m e n t a c t i v i t i e s . s h o r t f a l l s i n t h e s h o r t a n d 4 . U n d e r t a k e a n d l o n g t e r m . i m p l e m e n t a c l i n i c a l G o v e r n a n c e R e v i e w . U n d e r t a k e a f a b r i c s u r v e y F a b r i c S u r v e y c o n f i r m e d f o r o f a l l c a p i t a l a s s e t s 2 0 / 2 1 r e p o r t i n g p e r i o d . 5 . U n d e r t a k e a n d ( i n c l u d i n g r e s i d e n t i a l i m p l e m e n t B o a r d a c c o m m o d a t i o n ) o f t h e e v a l u a t i o n a n d h e a l t h s e r v i c e . p r o f e s s i o n a l d e v e l o p m e n t . I d e n t i f y 1 0 y e a r p l a n f o r C o m p l e t e : F l e e t m a i n t e n a n c e o f c u r r e n t r e p l a c e m e n t p r o g r a m c a p i t a l . u n d e r w a y . C o m p u t e r r e p l a c e m e n t p r o g r a m u n d e r w a y . C a p i t a l b u d g e t d e v e l o p e d a n d i m p l e m e n t e d f o r 2 0 / 2 1 r e p o r t i n g p e r i o d .

C o m m e n c e a n d d o c u m e n t D e f e r r e d d u e t o C O V I D - 1 9 a 1 5 y e a r c a p i t a l m a s t e r p l a n f o r b e d b a s e d a n d c o m m u n i t y s e r v i c e s . P l a n t o c o n s i d e r r e s i d e n t i a l a c c o m m o d a t i o n t o s u p p o r t w o r k f o r c e r e q u i r e m e n t s .

E n g a g e w i t h M u r r a y v i l l e C o m p l e t e : P a t c h e w o l l o c k a n d P a t c h e w o l l o c k c o m m u n i t y h a v e d e c i d e d t o c o m m u n i t i e s t o c o n f i r m r e t a i n t h e f o r m e r b u s h o n g o i n g o w n e r s h i p n u r s i n g c e n t r e a s s e t a n d t o a r r a n g e m e n t s o f c a p i t a l t a k e a c t i v e m a n a g e m e n t . a s s e t s w h e r e M a l l e e T r a c k C u r r e n t l y o p e r a t e s s e r v i c e s b u t t h e s e l i a i s i n g w i t h M u r r a y v i l l e a s s e t s a r e s t i l l o w n e d b y a c o m m u n i t y a b o u t t h e s e p a r a t e g o v e r n i n g e n t i t y . f o r m e r b u s h n u r s i n g h o s p i t a l b u i l d i n g .

W o r k w i t h L M R H A t o C o m p l e t e : N e w p h o n e f i n a l i s e U n i f i e d s y s t e m i n s t a l l e d a t O u y e n C o m m u n i c a t i o n s p r o j e c t . a n d o t h e r s i t e s w h e r e I d e n t i f y b u s i n e s s u p g r a d e n e e d e d . c o n t i n u i t y i s s u e s w i t h t e l e p h o n y s y s t e m a n d c o n f i r m r e q u i r e m e n t s o f t h e o r g a n i s a t i o n t o m i n i m i s e b u s i n e s s c o n t i n u i t y r i s k s ( s h o r t , m e d i u m a n d l o n g t e r m ) . K E Y A C H I E V E M E N T S C O N T I N U E D

S T R A T E G I C A C T I O N D E L I V E R A B L E O U T C O M E D I R E C T I O N

S t r a t e g i c D i r e c t i o n 3 : P u r s u e O r g a n i z a t i o n a l E x c e l l e n c e

P r e p a r e f o r C o m p l e t e : S e l f - i m p l e m e n t a t i o n A s s e s s m e n t a g a i n s t t h e o f A g e d C a r e S t a n d a r d s s t a n d a r d s c o m p l e t e d . a c r o s s b e d b a s e d a n d A c t i o n p l a n i n p l a c e c o m m u n i t y s e r v i c e s w h i c h D i v e r s i t y f r a m e w o r k w i l l c o m e i n t o e f f e c t J u l y d e v e l o p e d . 2 0 1 9 .

A c h i e v e t r i - e n n i a l a c c r e d i t a t i o n f o r I S O a n d N S Q H S .

M a i n t a i n e f f o r t w i t h N a t i o n a l Q u a l i t y S t a n d a r d s f o r a l l E a r l y C h i l d h o o d C o m p l e t e : A l l E a r l y E d u c a t i o n a n d C a r e c h i l d h o o d s e r v i c e s s e r v i c e s . g o v e r n e d b y t h e N a t i o n a l Q u a l i t y S t a n d a r d s h a v e m a i n t a i n e d t h e i r P r e p a r e a n d c o m m e n c e c e r t i f i c a t i o n . i m p l e m e n t a t i o n o f a c t i o n p l a n f o r c l i n i c a l C o m p l e t e : A c t i o n p l a n i n g o v e r n a n c e r e v i e w . r e s p o n s e t o c l i n i c a l g o v e r n a n c e r e v i e w i n p l a c e a n d u n d e r U n d e r t a k e b o a r d i m p l e m e n t a t i o n . e v a l u a t i o n . C o m m e n c e i m p l e m e n t a t i o n o f D e f e r r e d d u e t o C O V I D - 1 9 r e c o m m e n d a t i o n s ( p l a n n e d f o r O c t o b e r f r o m b o a r d e v a l u a t i o n . 2 0 2 0 ) S u p p o r t b o a r d m e m b e r s t o C o m p l e t e : a t t e n d t r a i n i n g a n d d e v e l o p m e n t r e l e v a n t t o t h e i r r o l e a n d t h e b u s i n e s s o f t h e h e a l t h s e r v i c e .

C o m m i s s i o n i n d e p e n d e n t M e a l s r e v i e w c u r r e n t l y r e v i e w s o f p r o g r a m s o r b e i n g u n d e r t a k e n w i t h s e r v i c e a r e a s o f t h e h e a l t h s u p p o r t f r o m R D H S s e r v i c e a s n e e d e d . d i e t i c i a n .

R e v i e w o f a d m i n i s t r a t i o n f u n c t i o n i n c h i l d c a r e c o m p l e t e .

R e v i e w o f m a i n t e n a n c e f u n c t i o n c o m p l e t e .

T e l e h e a l t h s y s t e m s t r e n g t h e n e d t h r o u g h o u t s e r v i c e s .

R e v i e w o f r e c o r d s s y s t e m a n d a c t i o n p l a n i n p l a c e . K E Y A C H I E V E M E N T S C O N T I N U E D

S T R A T E G I C A C T I O N D E L I V E R A B L E O U T C O M E D I R E C T I O N

S t r a t e g i c D i r e c t i o n 4 : D e v e l o p e O u r W o r k f o r c e 1. Maintain and enhance 1. Develop and implement a Maintain contractor to assist Complete: Contracting a ‘grow your own’ workforce plan to: with development of People arrangement in place. approach to workforce a) Increase clinical and Culture team. recruitment and capability of staff retention. upskilling). Identify, and where Complete: Contracted b) Increase number of appropriate implement, Director of Corporate 2. Engage staff in local staff / services expanded shared services Services role with RDHS in professional provided. arrangements with RDHS place. Shared service with development to enhance and other neighbouring or provision of GP to the aged regional health services. care facility at Manangatang. confidence and 2. Greater transparency of capability of the existing career pathways and workforce. education/training Contracting opportunities. Maintain shared service of Complete: CFO role with RDHS. arrangements in place with RDHS and AASB Increased number of 3. Accounting. traineeships available. Implement KRONOS – time Complete: Implemented 4. Increased sustainability of and attendance system November 2019. the local workforce. across whole of organisation – multiple sites. 5. Annual participation in the Victorian Public As part of clinical Implemented use of My Sector Commission ‘People governance review, identify Emergency Doctor at Urgent Matter Survey’ to training and development Care Centres in Ouyen and inform MTHCS of staff plan for medical and nursing Sea Lake. engagement and job to increase clinical satisfaction. confidence and competence.

Commence involvement in Ongoing: Involvement Rural Urgent Care Nursing commenced – on hold due to Capability Development COVID-19. Program.

Ensure every staff member Complete: Annual appraisals has an annual review which for all staff under completion details their individual – delayed due to COVID-19 training plan. Completed education session on how to conduct appraisals with Managers.

Offer traineeships and Complete: 3 trainees education upskilling in personal Care Workers programs and service areas completed training. of the organisation where 5 trainees in Nursing there are significant completed training. workforce pressures. Trainee positions continue to be offered in program areas where there are known workforce pressures.

Promote the uptake of the Complete: Participated in People Matters Survey for People Matters Survey 2019. 2019.

Consider, and if appropriate, DHHS undertook cultural implement a further cultural review of MTHCS. Key themes review of the organisation and responses to the with a focus on staff recommended actions satisfaction and identifying reported and actioned. of organisational values, Actions identified to conduct and behaviour. implement improvements but delayed due to COVID- 19.

Ongoing engagement of EAP provider, Converge International. K E Y A C H I E V M E N T S C O N T I N U E D

S T R A T E G I C A C T I O N D E L I V E R A B L E O U T C O M E D I R E C T I O N

S t r a t e g i c D i r e c t i o n 5 : S t r e n g t h e n O u r R e l a t i o n s h i p s

1 . I n i t i a t e a n d e x p a n d 1 . E n h a n c e m e n t o r P a r t i c i p a t e a n d c o n t r i b u t e C o m p l e t e : C o m m e n c e d i n n o v a t i v e m o d e l s o f e x p a n s i o n o f : t o ‘ r a d i a l m o d e l ’ w h i c h i s d i s c u s s i o n s w i t h R F D S o n c a r e t o d e l i v e r q u a l i t y u n d e r d e v e l o p m e n t w i t h p o t e n t i a l G P s t o p r a c t i c e s e r v i c e s . a ) N u r s e l e d m o d e l s o f S C H S , R D H S , M B H a n d i n m e d i c a l c l i n i c s a t c a r e R F D S . M a l l e e T r a c k . 2 . D e v e l o p a n d m a i n t a i n a b ) N u r s e p r a c t i t i o n e r s P a r t i c i p a t e a n d c o n t r i b u t e C o m p l e t e : A t t e n d e d a l l c o m m u n i c a t i o n s t o t h e M a l l e e H e a l t h C E O p a r t n e r s h i p m e e t i n g s s t r a t e g y t o e n g a g e c ) N u r s e - s u p p o r t e d P a r t n e r s h i p w i t h R D H S a n d a n d r e l e v a n t s u b w o r k i n g w i t h s t a f f , c r i t i c a l t e l e h e a l t h w i t h s p e c i a l i s t s M B H . g r o u p s t o i m p l e m e n t f r i e n d s , f u n d e r s a n d a g r e e d s t r a t e g i e s . c o m m u n i t y r e g a r d i n g d ) A l l i e d h e a l t h a s s i s t a n t s M T H C S s e r v i c e s a n d f o r a c u t e , c o m m u n i t y a n d I d e n t i f y o p p o r t u n i t i e s t o C o m p l e t e : T e l e h e a l t h p r o g r a m s . a g e d c a r e . e x p a n d s e r v i c e s w h i c h c a n p o l i c y a n d p r o g r a m s b e d e l i v e r e d b y T e l e h e a l t h e m b e d d e d d u r i n g t h e 2 . F o r m a l p a r t n e r s h i p s o p p o r t u n i t i e s . c o u r s e o f C O V I D - 1 9 w i t h c r i t i c a l f r i e n d s a n d a c o m m o n g o a l / a g e n d a s e t . I d e n t i f y o p p o r t u n i t i e s C o m p l e t e : T w o s t a f f h a v e w h e r e t h e w o r k f o r c e c a n b e b e e n g i v e n s c h o l a r s h i p s 3 . C o m m u n i c a t i o n h a r n e s s e d a n d t r a i n e d t h r o u g h t h e P H N t o s t r a t e g y t o m a i n t a i n a n d u n d e r d e l e g a t e d o r u n d e r t a k e n R I P E R N s t r e n g t h e n p a r t n e r s h i p s . a d v a n c e d s c o p e o f p r a c t i c e n u r s i n g t r a i n i n g r o l e s . 4 . C o m m u n i c a t i o n s t r a t e g y f o r s t a f f t o c r e a t e E x p l o r e t h e a p p l i c a t i o n o f C o m p l e t e : M y E m e r g e n c y a u n i f i e d t e a m a c r o s s a l l M y E m e r g e n c y D o c t o r t o D o c t o r i m p l e m e n t e d a t M T H C S s i t e s . s u p p o r t a f t e r h o u r s a n d o n U r g e n t C a r e C e n t r e i n c a l l a r r a n g e m e n t s f o r O u y e n a n d S e a L a k e . 5 . C o m m u n i c a t i o n u r g e n t c a r e c e n t r e . S t r a t e g y f o r c o m m u n i t y m e m b e r s t o a l l o w e a s i e r W o r k w i t h N e w s A l e r t P R t o C o m p l e t e : n a v i g a t i o n o f M T H C S d e v e l o p a n d i m p l e m e n t a C o m m u n i c a t i o n p l a n f o r s e r v i c e s a n d b r o a d e r c o m m u n i c a t i o n s p l a n f o r 2 0 2 0 i n p l a c e t o c a p t u r e h e a l t h s e r v i c e s i n t h e 2 0 2 0 : k e y m e s s a g e s a n d r e g i o n R e g u l a r p r e s s r e l e a s e s m e t h o d s f o r . o n i t e m s o f i n t e r e s t c o m m u n i c a t i n g .

R e g u l a r G P c a l e n d a r D e d i c a t e d c o m m u n i c a t i o n s w o r k R e g u l a r a d v e r t o r i a l u n d e r t a k e n t o s u p p o r t t h e / s p a c e i n t h e l o c a l p a p e r C O V I D - 1 9 r e s p o n s e . “ w h a t ’ s o n ”

S t a f f n e w s l e t t e r

C o m m u n i t y n e w s l e t t e r

C h a n g e m a n a g e m e n t a n d i m p l e m e n t a t i o n o f d e l i v e r y a g a i n s t t h e s t r a t e g i c p l a n ·

S p e c i f i c e n g a g e m e n t o f S e a L a k e s t a f f a n d c o m m u n i t y t o c o n t i n u e t o r e a s s u r e t h e i r p l a c e i n t h e b r o a d e r e n t i t y

R e v i e w a n d u p d a t e t h e D e f e r r e d : d u e t o C O V I D - M T H C S w e b s i t e . 1 9

D e f e r r e d : d u e t o C O V I D - R e b r a n d M T H C S . 1 9 C O M M U N I T Y S E R V I C E S

* Services that are not funded, or only part funded, through the MPS Tripartite Agreement

M P S F U N D E D F L E X I B L E A G E D C A R E P L A C E S

M P S U T I L I S A T I O N O F F L E X I B L E A G E D C A R E P L A C E S M P S A C U T E C A R E A C T I V I T Y

O C C U P A T I O N A L V I O L E N C E OCCUPATIONAL HEALTH AND SAFETY

I n t h i s r e p o r t i n g p e r i o d , t h e r e h a v e b e e n t h r e e O c c u p a t i o n a l H e a l t h a n d S a f e t y C o m m i t t e e m e e t i n g s w i t h a n a v e r a g e o f e i g h t m e m b e r s p r e s e n t a t e a c h m e e t i n g . S e a L a k e O H & S R e p r e s e n t a t i v e s a t t e n d v i a v i d e o l i n k f r o m S e a L a k e .

THE OH&S COMMITTEE HAS AN AGREED SET OF PERFORMANCE INDICATORS. INDICATORS 1 TO 6 ARE REPORTED AT EACH MEETING. INDICATORS 7 TO 9 ARE REPORTED ANNUALLY.

1 . % o f p l a n n e d w o r k p l a c e O H & S i n s p e c t i o n s c o m p l e t e d . 2 . N u m b e r o f i n j u r e d w o r k e r s w h o a r e s u p p o r t e d t o R T W . % o f a t t e n d a n c e a t O H & S c o m m i t t e e m e e t i n g s . 3 . % o f p l a n n e d O H & S s y s t e m a u d i t s u n d e r t a k e n . 4 . 5 . % o f r e p o r t e d i n c i d e n t s i n v e s t i g a t e d . 6 . N u m b e r o f m a j o r p u r c h a s e s m a d e w i t h O H S r i s k a s s e s s m e n t . 7 . % o f O H S C o m m i t t e e t r a i n e d – 8 9 % . 8 . % o f H S R p o s i t i o n s f i l l e d – 6 7 % . 9 . % M a n a g e m e n t t r a i n e d i n R T W – 3 0 % .

ACHIEVEMENTS OF THE COMMITTEE HAVE BEEN:

A S e c u r i t y R i s k A s s e s s m e n t w i t h a n A c t i o n P l a n ; F o o d S a f e t y a u d i t s h a v e b e e n a t t e n d e d a c r o s s M T H C S ; S u m m e r P r e p a r e d n e s s h a s b e e n c a r r i e d o u t a c r o s s M T H C S ; E m e r g e n c y d r i l l s h a v e b e e n c o n d u c t e d a c r o s s M T H C S ; B u i l d i n g w o r k s c o m p l e t e d a t C h i l d c a r e - B o l l a r d s ; G a r d e n e d g i n g ; p a t h a n d s h a d e s a i l s ; S t a f f a c r o s s t h e e n t i r e M T H C S w e r e p r o v i d e d w i t h F l u v a x v a c c i n e s ; A l l F i r e E x t i n g u i s h e r s h a v e b e e n c h e c k e d ; B a r i a t r i c e q u i p m e n t h a s b e e n p u r c h a s e d f o r S e a L a k e F l e x i b e d ; A l l b u s e s i n t h e f l e e t h a v e b e e n a u d i t e d ; A l l P a t i e n t H a n d l i n g D e v i c e s h a v e h a d t h e i r y e a r l y c h e c k s ; S e c u r i t y s c r e e n h a s b e e n i n s t a l l e d i n t h e D e n t a l c l i n i c ; A i r c o n d i t i o n e r h a s b e e n i n s t a l l e d i n t h e S e a L a k e m e d i c a t i o n r o o m ; C a r p a r k a t B a r r a t t a n d S m i t h h a s b e e n u p g r a d e d ; R e - u s e a b l e w a t e r b o t t l e s h a v e b e e n p u r c h a s e d f o r u s e a c r o s s M T H C S ; A c r a s h t e s t e d w h e e l c h a i r h a s b e e n p u r c h a s e d a n d t r a i n i n g o r g a n i s e d f o r s t a f f ; W a s t e m a n a g e m e n t c o n t i n u e s w i t h c a r d b o a r d a n d p l a s t i c b e i n g s e g r e g a t e d f r o m o t h e r w a s t e f o r r e c y c l i n g . A l u m i n i u m c a n s a n d p o l y s t y r e n e a r e a l s o b e i n g s e g r e g a t e d . M o n i t o r i n g o f M T H C S ’ s w a t e r c o n s u m p t i o n c o n t i n u e s OCCUPATIONAL HEALTH AND SAFETY

T h e r e w e r e n o f a t a l i t i e s t o d i s c l o s e f o r t h e 2 0 1 9 - 2 0 r e p o r t i n g p e r i o d . There were no fatalities to disclose for the 2019-20 period

PATIENT EXPERIENCE REPORTING PEOPLE MATTERS SURVEY REPORTING MPS PERFORMANCE PRIORITY REPORTING

* L e s s t h a n 4 2 r e s p o n s e s w e r e r e c e i v e d f o r t h i s p e r i o d d u e t o t h e r e l a t i v e s i z e o f t h e h e a l t h s e r v i c e CONSULTANCIES INFORMATION FRD 11(E) I n 2 0 1 9 - 2 0 t h e r e w e r e f i v e c o n s u l t a n c i e s w h e r e t h e t o t a l f e e s p a y a b l e t o t h e c o n s u l t a n t s w e r e l e s s t h a n $ 1 0 , 0 0 0 . T h e t o t a l e x p e n d i t u r e i n c u r r e d d u r i n g 2 0 1 9 - 2 0 i n r e l a t i o n t o t h e s e c o n s u l t a n c i e s i s $ 1 7 , 1 6 4 . 2 0 ( e x c l G S T ) .

I n 2 0 1 9 - 2 0 t h e r e w e r e f o u r c o n s u l t a n c i e s w h e r e t h e t o t a l f e e s p a y a b l e t o t h e c o n s u l t a n t s w e r e $ 1 0 , 0 0 0 o r g r e a t e r . T h e t o t a l e x p e n d i t u r e i n c u r r e d d u r i n g 2 0 1 9 - 2 0 i n r e l a t i o n t o t h e s e c o n s u l t a n c i e s i s $ 9 5 , 0 0 4 . 0 2 ( e x c l G S T ) .

T O T A L E X P E N D I - F U T U R E A P P R O V E D T U R E E X P E N D I - P U R P O S E O F S T A R T E N D P R O J E C T F E E 2 0 1 9 - 2 0 CONSULTANT C O N S U L T A N C Y D A T E D A T E T U R E ( E X C L U D I N G ( E X C L U D I N G ( E X C L U D I N G G S T ) G S T ) G S T )

4 Internal AUDIT & RISK Audits 1 July 30 June $20,000 $21,088.19 $0 SOLUTIONS completed for 2019 2020 2019/2020

Organisational Design and PINNACLE Sept. 2019 Dec. 2019 $47,520 $47,520 $0 GROUP Change Management Project

Foundation establishment, PETER Sea Lake July 2019 June 2020 $11,100.09 $11,100.09 $0 WALLIS meetings

CEO full year review (includes Aug. 2019 Nov. 2019 $4,450 $4,409 $0 travel) CEO mid-year Apr 2019 May 2020 $600 $600 $0 review

PORTER Communications Aug. 2019 June 2020 $10,286.74 $10,286.74 $0 NOVELLI

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) EXPENDITURE FRD 22H 5.17

T h e t o t a l I C T e x p e n d i t u r e i n c u r r e d d u r i n g 2 0 1 9 - 2 0 i s $ 9 4 6 , 1 0 4 . 5 0 ( e x c l u d i n g G S T ) w i t h t h e d e t a i l s s h o w n b e l o w :

B U S I N E S S A S U S U A L N O N - B U S I N E S S ( B A U ) I C T E X P E N D I T U R E A S U S U A L ( N O N - B A U ) I C T E X P E N D I T U R E

TOTAL = OPERATING OPERATIONAL EXPENDITURE AND CAPITAL TOTAL EXPENDITURE CAPITAL EXPENDITURE EXPENDITURE (EXCLUDING GST) (EXCLUDING GST) (A) (EXCLUDING GST) (A) +(B) (EXCLUDING GST) (B)

$865,844 $80,260 $1,750 $78,510 FREEDOM OF INFORMATION ACT 1982 P e o p l e m a y o b t a i n a c c e s s t o i n f o r m a t i o n n o t n o r m a l l y a v a i l a b l e t o t h e m , i n a c c o r d a n c e w i t h t h e t e r m s o f t h e F r e e d o m o f I n f o r m a t i o n A c t 1 9 8 2 .

T h e P r i n c i p a l O f f i c e r u n d e r t h e A c t i s t h e C h i e f E x e c u t i v e O f f i c e r ; t h e a u t h o r i s e d F r e e d o m o f I n f o r m a t i o n M a n a g e r i s t h e E x e c u t i v e D i r e c t o r o f N u r s i n g . T h e p u b l i c m a y s e e k a c c e s s t o a n y d o c u m e n t s a n d r e c o r d s h e l d b y M T H C S b y m a k i n g a w r i t t e n r e q u e s t t o t h e F r e e d o m o f I n f o r m a t i o n M a n a g e r .

F r e e d o m o f I n f o r m a t i o n R e q u e s t s c a n b e m a d e b y c o n t a c t i n g t h e M T H C S F r e e d o m o f I n f o r m a t i o n O f f i c e r e i t h e r v i a a l e t t e r s t a t i n g w h a t d o c u m e n t s y o u a r e s e e k i n g a c c e s s t o o r v i a e m a i l . A n a p p l i c a t i o n f e e o f $ 2 9 . 6 0 n e e d s t o b e p a i d b e f o r e t h e r e q u e s t i s p r o c e s s e d .

F R E E D O M O F I N F O R M A T I O N O F F I C E R : P A M V A L L A N C E Mallee Track Health and Community Service PO Box 130 Ouyen Vic 3490 [email protected]

P a y m e n t o f A p p l i c a t i o n F e e c a n b e m a d e b y D i r e c t D e p o s i t o r C h e q u e t o : M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e B S B : 0 1 3 7 5 6 A c c o u n t N o : 2 9 0 6 0 5 9 6 3

M o r e i n f o r m a t i o n o n h o w t o l o d g e a n F O I a p p l i c a t i o n a n d c h a r g e s t h a t m a y a p p l y i s a v a i l a b l e a t h t t p s : / / w w w . o a i c . g o v . a u / f r e e d o m - o f - i n f o r m a t i o n /

BUILDING ACT 1993

M T H C S c o m p l i e s w i t h t h e p r o v i s i o n s o f t h e B u i l d i n g A c t 1 9 9 3 i n a c c o r d a n c e w i t h t h e D e p a r t m e n t o f H e a l t h a n d H u m a n S e r v i c e s C a p i t a l D e v e l o p m e n t G u i d e l i n e s ( M i n i s t e r f o r F i n a n c e G u i d e l i n e B u i l d i n g A c t 1 9 9 3 / S t a n d a r d s f o r P u b l i c l y O w n e d B u i l d i n g s 1 9 9 4 / B u i l d i n g R e g u l a t i o n s 2 0 0 5 a n d B u i l d i n g C o d e o f A u s t r a l i a 2 0 0 4 ) .

PUBLIC INTEREST DISCLOSURE ACT 2012 T h e P u b l i c I n t e r e s t D i s c l o s u r e A c t 2 0 1 2 i n t e n t i s t o e n c o u r a g e a n d f a c i l i t a t e t h e m a k i n g o f d i s c l o s u r e o f i m p r o p e r c o n d u c t b y p u b l i c o f f i c e r s a n d p u b l i c b o d i e s , a n d e s t a b l i s h a s y s t e m f o r i n v e s t i g a t i o n o f m a t t e r s .

T h e A c t p r o v i d e s p r o t e c t i o n f r o m d e t r i m e n t a l a c t i o n t o a n y p e r s o n a f f e c t e d b y a p r o t e c t e d d i s c l o s u r e w h e t h e r i t i s a p e r s o n w h o m a k e s a d i s c l o s u r e , a w i t n e s s , o r a p e r s o n w h o i s t h e s u b j e c t o f a n i n v e s t i g a t i o n .

P R O T E C T E D D I S C L O S U R E S A R E T O B E R E P O R T E D D I R E C T L Y T O : I N D E P E N D E N T B R O A D - B A S E D A N T I - C O R R U P T I O N C O M M I S S I O N ( I B A C )

P h o n e 1 3 0 0 7 3 5 1 3 5 F a x 0 3 8 6 3 5 6 4 4 4 S t r e e t a d d r e s s L e v e l 1 , N o r t h T o w e r , 4 5 9 C o l l i n s S t r e e t , M e l b o u r n e V I C 3 0 0 0 P o s t a l a d d r e s s G P O B o x 2 4 2 3 4 , M e l b o u r n e V I C 3 0 0 1 w w w . i b a c . v i c . g o v . a u / c o n t a c t - u s STATEMENT ON NATIONAL COMPETITION POLICY

M T H C S c o m p l i e d w i t h a l l t h e g o v e r n m e n t p o l i c i e s r e g a r d i n g c o m p e t i t i v e n e u t r a l i t y . U n d e r t h e A c t , S t a t e g o v e r n m e n t d e p a r t m e n t s , c o u n c i l a n d o r g a n i s a t i o n s f u n d e d b y g o v e r n m e n t t o p r o v i d e p r o g r a m s a n d s e r v i c e s t o p e o p l e i n c a r e r e l a t i o n s h i p s , n e e d t o t a k e a l l p r a c t i c a b l e m e a s u r e s t o : E n s u r e s t a f f h a v e a v a i l a b l e a n d u n d e r s t a n d t h e p r i n c i p l e s i n t h e A c t .

E n s u r e s t a f f p r o m o t e t h e p r i n c i p l e s t o p e o p l e i n c a r e r e l a t i o n s h i p s , s o t h a t p e o p l e i n c a r e r e l a t i o n s h i p s a r e a w a r e o f a n d u n d e r s t a n d t h e p r i n c i p l e s o f t h e A c t .

R e f l e c t t h e c a r e r e l a t i o n s h i p p r i n c i p l e s i n d e v e l o p i n g , p r o v i d i n g o r e v a l u a t i n g s u p p o r t a n d a s s i s t a n c e f o r t h o s e i n c a r e r e l a t i o n s h i p s .

S t a f f h a v e a c c e s s t o c o p i e s o f t h e p r i n c i p l e s o f t h e A c t a n d c o p i e s o f t h e c h a r t e r .

CARERS RECOGNITION ACT 2012

M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e h a s t a k e n a l l p r a c t i c a l m e a s u r e s t o c o m p l y w i t h i t s o b l i g a t i o n s u n d e r t h e A c t .

ENVIRONMENTAL PERFORMANCE ADDITIONAL INFORMATION AVAILABLE ON REQUEST

D e t a i l s i n r e s p e c t o f t h e i t e m s l i s t e d b e l o w h a v e b e e n r e t a i n e d b y t h e h e a l t h s e r v i c e a n d a r e a v a i l a b l e t o t h e r e l e v a n t M i n i s t e r s , M e m b e r s o f P a r l i a m e n t a n d t h e p u b l i c o n r e q u e s t ( s u b j e c t t o t h e f r e e d o m o f i n f o r m a t i o n r e q u i r e m e n t s , i f a p p l i c a b l e ) :

D e c l a r a t i o n s o f p e c u n i a r y i n t e r e s t s h a v e b e e n d u l y c o m p l e t e d b y a l l r e l e v a n t o f f i c e r s ; D e t a i l s o f s h a r e s h e l d b y s e n i o r o f f i c e r s a s n o m i n e e o r h e l d b e n e f i c i a l l y ; D e t a i l s o f p u b l i c a t i o n s p r o d u c e d b y t h e e n t i t y a b o u t i t s e l f , a n d h o w t h e s e c a n b e o b t a i n e d ; D e t a i l s o f c h a n g e s i n p r i c e s , f e e s , c h a r g e s , r a t e s a n d l e v i e s c h a r g e d b y t h e H e a l t h S e r v i c e ; D e t a i l s o f a n y m a j o r e x t e r n a l r e v i e w s c a r r i e d o u t o n t h e H e a l t h S e r v i c e ; D e t a i l s o f m a j o r r e s e a r c h a n d d e v e l o p m e n t a c t i v i t i e s u n d e r t a k e n b y t h e H e a l t h S e r v i c e t h a t a r e n o t o t h e r w i s e c o v e r e d e i t h e r i n t h e r e p o r t o f o p e r a t i o n s o r i n a d o c u m e n t t h a t c o n t a i n s t h e f i n a n c i a l s t a t e m e n t s a n d r e p o r t o f o p e r a t i o n s ; D e t a i l s o f o v e r s e a s v i s i t s u n d e r t a k e n i n c l u d i n g a s u m m a r y o f t h e o b j e c t i v e s a n d o u t c o m e s o f e a c h v i s i t ; D e t a i l s o f m a j o r p r o m o t i o n a l , p u b l i c r e l a t i o n s a n d m a r k e t i n g a c t i v i t i e s u n d e r t a k e n b y t h e H e a l t h S e r v i c e t o d e v e l o p c o m m u n i t y a w a r e n e s s o f t h e H e a l t h S e r v i c e a n d i t s s e r v i c e s ; D e t a i l s o f a s s e s s m e n t s a n d m e a s u r e s u n d e r t a k e n t o i m p r o v e t h e o c c u p a t i o n a l h e a l t h a n d s a f e t y o f e m p l o y e e s ; A g e n e r a l s t a t e m e n t o n i n d u s t r i a l r e l a t i o n s w i t h i n t h e H e a l t h S e r v i c e a n d d e t a i l s o f t i m e l o s t t h r o u g h i n d u s t r i a l a c c i d e n t s a n d d i s p u t e s , w h i c h i s n o t o t h e r w i s e d e t a i l e d i n t h e r e p o r t o f o p e r a t i o n s ; A l i s t o f m a j o r c o m m i t t e e s s p o n s o r e d b y t h e H e a l t h S e r v i c e , t h e p u r p o s e s o f e a c h c o m m i t t e e a n d t h e e x t e n t t o w h i c h t h o s e p u r p o s e s h a v e b e e n a c h i e v e d ; D e t a i l s o f a l l c o n s u l t a n c i e s a n d c o n t r a c t o r s i n c l u d i n g c o n s u l t a n t s / c o n t r a c t o r s e n g a g e d , s e r v i c e s p r o v i d e d , a n d e x p e n d i t u r e c o m m i t t e d f o r e a c h e n g a g e m e n t . LOCAL JOBS ACT 2003

M T H C S a d h e r e s t o t h e p r i n c i p l e s o f t h e L o c a l J o b s A c t 2 0 0 3 .

D u r i n g t h e r e p o r t i n g p e r i o d , t h e r e w e r e n o c o n t r a c t s r e q u i r i n g d i s c l o s u r e u n d e r t h e A c t .

SAFE PATIENT CARE ACT 2015

M T H C S h a s n o m a t t e r s t o r e p o r t i n r e l a t i o n t o i t s o b l i g a t i o n s u n d e r s e c t i o n 4 0 o f t h e S a f e P a t i e n t C a r e A c t 2 0 1 5 .

CAR PARKING

M T H C S p r o v i d e s f r e e p u b l i c c a r p a r k i n g . T h e a n n u a l r e p o r t o f t h e M a l l e e T r a c k H e a l t h a n d C o m m u n i t y S e r v i c e i s p r e p a r e d i n a c c o r d a n c e w i t h a l l r e l e v a n t V i c t o r i a n l e g i s l a t i o n . T h i s i n d e x h a s b e e n p r e p a r e d t o f a c i l i t a t e i d e n t i f i c a t i o n o f t h e D e p a r t m e n t ’ s c o m p l i a n c e w i t h s t a t u t o r y d i s c l o s u r e r e q u i r e m e n t s .

L E G I S L A T I O N R E Q U I R E M E N T P A G E R E F E R E N C E

M I N I S T E R I A L D I R E C T I O N S - R E P O R T O F O P E R A T I O N S

C H A R T E R A N D P U R P O S E

M a n n e r o f e s t a b l i s h m e n t a n d t h e r e l e v a n t F R D 2 2 H M i n i s t e r s 0 4

F R D 2 2 H P u r p o s e , f u n c t i o n s , p o w e r s a n d d u t i e s 1 4

F R D 2 2 H N a t u r e a n d r a n g e o f s e r v i c e s p r o v i d e d 0 5

A c t i v i t i e s , p r o g r a m s a n d a c h i e v e m e n t s f o r t h e F R D 2 2 H 0 8 r e p o r t i n g p e r i o d S i g n i f i c a n t c h a n g e s i n k e y i n i t i a t i v e s a n d F R D 2 2 H e x p e c t a t i o n s f o r t h e f u t u r e 0 8

M A N A G E M E N T A N D S T R U C T U R E

F R D 2 2 H O r g a n i s a t i o n a l s t r u c t u r e 1 3

F R D 2 2 H W o r k f o r c e d a t a / e m p l o y m e n t a n d c o n d u c t 1 6 p r i n c i p l e s

F R D 2 2 H O c c u p a t i o n a l H e a l t h a n d S a f e t y 3 6

F I N A N C I A L I N F O R M A T I O N

F R D 2 2 H S u m m a r y o f t h e f i n a n c i a l r e s u l t s f o r t h e y e a r 2 5

S i g n i f i c a n t c h a n g e s i n f i n a n c i a l p o s i t i o n d u r i n g F R D 2 2 H t h e y e a r 5 3

O p e r a t i o n a l a n d b u d g e t a r y o b j e c t i v e s a n d F R D 2 2 H p e r f o r m a n c e a g a i n s t o b j e c t i v e s 5 6

F R D 2 2 H S u b s e q u e n t e v e n t s 9 8

F R D 2 2 H D e t a i l s o f c o n s u l t a n c i e s u n d e r $ 1 0 , 0 0 0 4 0

F R D 2 2 H D e t a i l s o f c o n s u l t a n c i e s o v e r $ 1 0 , 0 0 0 4 0

F R D 2 2 H D i s c l o s u r e o f I C T e x p e n d i t u r e 4 0

L E G I S L A T I O N

F R D 2 2 H A p p l i c a t i o n a n d o p e r a t i o n o f F r e e d o m o f I n f o r m a t i o n 4 1 A c t 1 9 8 2

F R D 2 2 H C o m p l i a n c e w i t h b u i l d i n g a n d m a i n t e n a n c e p r o v i s i o n s 4 1 o f B u i l d i n g A c t 1 9 9 3

F R D 2 2 H A p p l i c a t i o n a n d o p e r a t i o n o f P r o t e c t e d D i s c l o s u r e 4 1 2 0 1 2

F R D 2 2 H S t a t e m e n t o n N a t i o n a l C o m p e t i t i o n P o l i c y 4 2

Independent Auditor’s Report To the Board of Mallee Track Health and Community Service

Opinion I have audited the financial report of Mallee Track Health and Community Service (the health service) which comprises the:

• balance sheet as at 30 June 2020 • comprehensive operating statement for the year then ended • statement of changes in equity for the year then ended • cash flow statement for the year then ended • notes to the financial statements, including significant accounting policies • board member's, accountable officer's and chief finance & accounting officer's declaration. In my opinion the financial report presents fairly, in all material respects, the financial position of the health service as at 30 June 2020 and their financial performance and cash flows for the year then ended in accordance with the financial reporting requirements of Part 7 of the Financial Management Act 1994 and applicable Australian Accounting Standards.

Basis for I have conducted my audit in accordance with the Audit Act 1994 which incorporates the Opinion Australian Auditing Standards. I further describe my responsibilities under that Act and those standards in the Auditor’s Responsibilities for the Audit of the Financial Report section of my report. My independence is established by the Constitution Act 1975. My staff and I are independent of the health service in accordance with the ethical requirements of the Accounting Professional and Ethical Standards Board’s APES 110 Code of Ethics for Professional Accountants (the Code) that are relevant to my audit of the financial report in Victoria. My staff and I have also fulfilled our other ethical responsibilities in accordance with the Code. I believe that the audit evidence I have obtained is sufficient and appropriate to provide a basis for my opinion.

Board’s The Board of the health service is responsible for the preparation and fair presentation of responsibilities the financial report in accordance with Australian Accounting Standards and the Financial for the Management Act 1994, and for such internal control as the Board determines is necessary financial to enable the preparation and fair presentation of a financial report that is free from report material misstatement, whether due to fraud or error. In preparing the financial report, the Board is responsible for assessing the health service’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless it is inappropriate to do so.

Auditor’s As required by the Audit Act 1994, my responsibility is to express an opinion on the financial responsibilities report based on the audit. My objectives for the audit are to obtain reasonable assurance for the audit about whether the financial report as a whole is free from material misstatement, whether of the financial due to fraud or error, and to issue an auditor’s report that includes my opinion. Reasonable report assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with the Australian Auditing Standards will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of this financial report. As part of an audit in accordance with the Australian Auditing Standards, I exercise professional judgement and maintain professional scepticism throughout the audit. I also:

• identify and assess the risks of material misstatement of the financial report, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for my opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control. • obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the health service’s internal control • evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the Board • conclude on the appropriateness of the Board’s use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the health service’s ability to continue as a going concern. If I conclude that a material uncertainty exists, I am required to draw attention in my auditor’s report to the related disclosures in the financial report or, if such disclosures are inadequate, to modify my opinion. My conclusions are based on the audit evidence obtained up to the date of my auditor’s report. However, future events or conditions may cause the health service to cease to continue as a going concern. • evaluate the overall presentation, structure and content of the financial report, including the disclosures, and whether the financial report represents the underlying transactions and events in a manner that achieves fair presentation. I communicate with the Board regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that I identify during my audit.

MELBOURNE Travis Derricott 22 October 2020 as delegate for the Auditor-General of Victoria

2 Mallee Track Health and Community Service Financial Statements Financial Year ended 30 June 2020

Board member’s, accountable officer’s, and chief finance & accounting officer’s declaration

The attached financial statements for Mallee Track Health and Community Service have been prepared in accordance with Direction 5.2 of the Standing Directions of the Assistant Treasurer under the Financial Management Act 1994, applicable Financial Reporting Directions, Australian Accounting Standards including Interpretations, and other mandatory professional reporting requirements. We further state that, in our opinion, the information set out in the comprehensive operating statement, balance sheet, statement of changes in equity, cash flow statement and accompanying notes, presents fairly the financial transactions during the year ended 30 June 2020 and the financial position of Mallee Track Health and Community Service at 30 June 2020.

At the time of signing, we are not aware of any circumstance which would render any particulars included in the financial statements to be misleading or inaccurate. We authorise the attached financial statements for issue on 15th October, 2020.

Chief Finance and Accountable Member of Responsible Body Accountable Officer Officer

Mark Wilson Lois O'Callaghan Andrew Arundell Chief Finance and Accounting Officer Chair Chief Executive Officer (Contract) Ouyen Ouyen Ouyen 15/10/2020 15/10/2020 15/10/2020 Mallee Track Health and Community Service Comprehensive Operating Statement For the year ended 30 June 2020

Total Total

2020 2019 Note $ $ Income from Transactions Operating activities 2.1 17,373,418 16,402,728 Non-operating activities 2.1 71,608 124,469 Total Income from Transactions 17,445,026 16,527,197

Expenses from Transactions Employee expenses 3.1 (13,404,375) (13,714,756) Supplies and consumables 3.1 (544,472) (588,911) Finance costs 3.1 (15,040) (19,138) Depreciation 4.2 (2,569,108) (1,744,211) Other administrative expenses 3.1 (1,946,679) (1,922,362) Other operating expenses 3.1 (930,816) (927,161) Other non-operating expenses 3.1 (1,396) (10,930) Total Expenses from Transactions (19,411,886) (18,927,469)

Net Result from Transactions - Net Operating Balance (1,966,860) (2,400,272)

Other Economic Flows included in Net Result Net Gain on sale of non-financial assets 3.2 3,615 72,862 Net Gain on financial instruments at fair value 3.2 1,776 - Other Gain/(Loss) from other economic flows 3.2 (20,544) 67,138 Total Other Economic Flows included in Net Result (15,153) 140,000

Net Result for the year (1,982,013) (2,260,272)

Other Comprehensive Income

Items that will not be reclassified to Net Result Changes in property, plant and equipment revaluation surplus 4.1(b) - 7,865,614

Total Other Comprehensive Income - 7,865,614

Comprehensive Result for the Year (1,982,013) 5,605,342

This Statement should be read in conjunction with the accompanying notes. Mallee Track Health and Community Service Balance Sheet as at 30 June 2020

Note Total Total 2020 2019 $ $ Current Assets Cash and cash equivalents 6.2 7,453,512 7,524,750 Receivables 5.1 280,148 172,984 Inventories 4.3 102,790 39,423 Other assets 149,490 137,320 Total Current Assets 7,985,940 7,874,477

Non-Current Assets Receivables 5.1 641,837 662,662 Property, plant and equipment 4.1 (a) 35,827,524 37,801,506 Total Non-Current Assets 36,469,361 38,464,168 TOTAL ASSETS 44,455,301 46,338,645

Current Liabilities Payables 5.2 1,204,183 806,709 Borrowings 6.1 15,101 - Provisions 3.4 3,125,090 3,167,751 Other liabilities 5.3 5,000,736 5,481,655 Total Current Liabilities 9,345,110 9,456,115

Non-Current Liabilities Borrowings 6.1 237,787 - Provisions 3.4 340,137 368,250 Total Non-Current Liabilities 577,924 368,250 TOTAL LIABILITIES 9,923,034 9,824,365 NET ASSETS 34,532,267 36,514,280

EQUITY Property, plant and equipment revaluation surplus 4.1(f) 34,047,727 34,047,727 Contributed capital SCE 9,793,054 9,793,054 Accumulated deficits SCE (9,308,514) (7,326,501) TOTAL EQUITY 34,532,267 36,514,280

This Statement should be read in conjunction with the accompanying notes. Mallee Track Health and Community Service Statement of Changes in Equity For the Financial Year Ended 30 June 2020

Property, Plant Contributed Accumulated Total and Equipment Capital Deficits Revaluation Surplus

Note $ $ $ $ Balance at 1 July 2018 4.1 (f) 26,182,113 9,793,054 (5,066,229) 30,908,938 Net result for the year - - (2,260,272) (2,260,272) Other comprehensive income for the year 7,865,614 - - 7,865,614

Balance at 30 June 2019 34,047,727 9,793,054 (7,326,501) 36,514,280 Net result for the year - - (1,982,013) (1,982,013)

Balance at 30 June 2020 34,047,727 9,793,054 (9,308,514) 34,532,267

This Statement should be read in conjunction with the accompanying notes. Mallee Track Health and Community Service Cash Flow Statement For the Financial Year Ended 30 June 2020

Note Total Total 2020 2019 $ $ Cash Flows from Operating Activities Operating grants from government 13,690,308 12,625,654 Capital grants from government - State 53,097 187,874 Patient fees received 2,192,664 1,856,747 Donations and bequests received 67,119 41,837 GST received from ATO (796) 58,696 Interest and investment income received 71,608 124,469 Commercial income received 53,064 131,589 Other Receipts 1,327,273 1,159,553 Total Receipts 17,454,337 16,186,419

Employee expenses paid (13,432,007) (13,128,858) Payments for supplies and consumables (293,082) (543,674) Payments for medical indemnity insurance (29,527) (12,329) Payments for repairs and maintenance (373,583) (470,109) Finance costs (15,040) (19,138) Other payments (2,549,923) (1,994,024) Total Payments (16,693,162) (16,168,132) Net Cash Flows from Operating Activities 8.1 761,175 18,287

Cash Flows from Investing Activities Purchase of non-financial assets (507,147) (943,578) Proceeds from disposal of non-financial assets 3,615 345,043 Proceeds from disposal of investments - 5,627,297 Net Cash Flows from/(used in) Investing Activities (503,532) 5,028,762

Cash Flows from Financing Activities Proceeds from borrowings 166,685 - Net Receipt / (Repayment) of Monies Held in Trust (495,567) 211,722 Net Cash Flows from /(used in) Financing Activities (328,882) 211,722

Net Increase/(Decrease) in Cash and Cash Equivalents (71,239) 5,258,771 Held Cash and cash equivalents at beginning of year 7,524,751 2,265,980 Cash and Cash Equivalents at End of Year 6.2 7,453,512 7,524,751

This Statement should be read in conjunction with the accompanying notes. Mallee Track Health and Community Service Notes to the Financial Statements For the Financial Year Ended 30 June 2020 Basis of preparation

These financial statements are in Australian dollars and the historical cost convention is used unless a different measurement basis is specifically disclosed in the note associated with the item measured on a different basis. The accrual basis of accounting has been applied in preparing these financial statements, whereby assets, liabilities, equity, income and expenses are recognised in the reporting period to which they relate, regardless of when cash is received or paid.

Note 1 – Summary of Significant Accounting Policies These annual financial statements represent the audited general purpose financial statements for Mallee Track Health and Community Service (ABN 43 518 931 864) for the year ended 30 June 2020. The report provides users with information about Mallee Track Health and Community Service’s stewardship of resources entrusted to it. (a) Statement of Compliance These financial statements are general purpose financial statements which have been prepared in accordance with the Financial Management Act 1994 and applicable AAS's, which include interpretations issued by the Australian Accounting Standards Board (AASB). They are presented in a manner consistent with the requirements of AASB 101 Presentation of Financial Statements.

The financial statements also comply with relevant Financial Reporting Directions (FRDs) issued by the Department of Treasury and Finance, and relevant Standing Directions authorised by the Assistant Treasurer.

Mallee Track Health and Community Service is a not-for-profit entity and therefore applies the additional AUS paragraphs applicable to "not-for-profit" Health Service under the AAS's. (b) Reporting Entity The financial statements include all the controlled activities of Mallee Track Health and Community Service. Its principal address is: 28 Britt Street Ouyen VIC 3490 A description of the nature of Mallee Track Health and Community Service’s operations and its principal activities is included in the report of operations, which does not form part of these financial statements. (c) Basis of Accounting Preparation and Measurement Accounting policies are selected and applied in a manner which ensures that the resulting financial information satisfies the concepts of relevance and reliability, thereby ensuring that the substance of the underlying transactions or other events is reported. The accounting policies have been applied in preparing the financial statements for the year ended 30 June 2020, and the comparative information presented in these financial statements for the year ended 30 June 2019.

The financial statements are prepared on a going concern basis (refer to Note 8.8 Economic Dependency). These financial statements are presented in Australian dollars, the functional and presentation currency of Mallee Track Health and Community Service.

All amounts shown in the financial statements have been rounded to the nearest dollar, unless otherwise stated. Minor discrepancies in tables between totals and sum of components are due to rounding.

Mallee Track Health and Community Service operates on a fund accounting basis and maintains three funds: Operating, Specific Purpose and Capital Funds.

The financial statements, except for cash flow information, have been prepared using the accrual basis of accounting. Under the accrual basis, items are recognised as assets, liabilities, equity, income or expenses when they satisfy the definitions and recognition criteria for those items, that is, they are recognised in the reporting period to which they relate, regardless of when cash is received or paid. Mallee Track Health and Community Service Notes to the Financial Statements For the Financial Year Ended 30 June 2020 Basis of preparation (c) Basis of Accounting Preparation and Measurement (Continued)

Judgements, estimates and assumptions are required to be made about the carrying values of assets and liabilities that are not readily apparent from other sources. The estimates and underlying assumptions are reviewed on an ongoing basis. The estimates and associated assumptions are based on professional judgements derived from historical experience and various other factors that are believed to be reasonable under the circumstances. Actual results may differ from these estimates.

Revisions to accounting estimates are recognised in the period in which the estimate is revised and in future periods that are affected by the revision. Judgements and assumptions made by management in the application of AAS's that have significant effects on the financial statements and estimates relate to:

• The fair value of land, buildings and plant and equipment (refer to Note 4.1 Property, Plant and Equipment), and • Employee benefit provisions are based on likely tenure of existing staff, patterns of leave claims, future salary movements and future discount rates (refer to Note 3.4 Employee Benefits in the Balance Sheet).

Covid-19 A state of emergency was declared in Victoria on 16 March 2020 due to the global coronavirus pandemic, known as COVID-19. A state of disaster was subsequently declared on 2 August 2020.

To contain the spread of the virus and to prioritise the health and safety of our communities various restrictions have been announced and implemented by the state government, which in turn has impacted the manner in which businesses operate, including Mallee Track Health and Community Service.

In response, Mallee Track Health and Community Service placed restrictions on non-essential visitors, implemented reduced visitor hours and reduced activity, performed COVID-19 testing and implemented work from home arrangements where appropriate.

For further details refer to Note 2.1 Funding delivery of our services and Note 4.1 Property, Plant and Equipment. Regional areas have generally been less impacted by the pandemic, however the changed conditions continue to provide uncertainty and a reluctance from the community to engage as regularly with the Health Sector. The State Government have recognised the importance of a strong public health system and are providing ongoing support to ensure we remain financially viable and we can continue to support our staff who are at the front line of defence should the pandemic impact our community even more directly going forward.

From a financial perspective, the Health Service expects there will be a negative impact in the following areas: · Private Patient Revenue. ∙ Recoveries from clinicians for use of hospital facilities as they have not been able to provide them. · Recoveries from clients for services normally provided directly, but are no longer able to be provided. ∙ Activity based funding areas where there is no dispensation or reduced dispensation made available by the provider. · Specific costs incurred in the prevention and/or treatment of Covid-19.

The following account balances have been considered by Management but we remain satisfied that Covid-19 has not required a change to the judgement and/or assumptions in the disclosure of any balances. · Fair value of receivable balances, · Fair value of non-financial assets, · Impairment of non-financial assets, · Going concern. Mallee Track Health and Community Service Notes to the Financial Statements For the Financial Year Ended 30 June 2020 Basis of preparation Goods and Services Tax (GST) Income, expenses and assets are recognised net of the amount of associated GST, unless the GST incurred is not recoverable from the Australian Taxation Office (ATO). In this case the GST payable is recognised as part of the cost of acquisition of the asset or as part of the expense. Receivables and payables are stated inclusive of the amount of GST receivable or payable. The net amount of GST recoverable from, or payable to, the ATO is included with other receivables or payables in the Balance Sheet. Cash flows are presented on a gross basis. The GST components of cash flows arising from investing or financing activities which are recoverable from, or payable to the ATO, are presented separately in the operating cash flow.

Commitments and contingent assets and liabilities are presented on a gross basis.

(d) Jointly Controlled Operation Joint control is the contractually agreed sharing of control of an arrangement, which exists only when decisions about the relevant activities require the unanimous consent of the parties sharing control. In respect of any interest in joint operations, Mallee Track Health and Community Service recognises in the financial statements: • its assets, including its share of any assets held jointly;

• any liabilities including its share of liabilities that it had incurred;

• its revenue from the sale of its share of the output from the joint operation;

• its share of the revenue from the sale of the output by the operation; and

• its expenses, including its share of any expenses incurred jointly. Mallee Track Health and Community Service is a member of the Loddon Mallee Rural Health Alliance Joint Venture and retains joint control over the arrangement, which it has classified as a joint operation (refer to Note 8.7 Jointly Controlled Operations)

(e) Equity Contributed Capital Consistent with the requirements of AASB 1004 Contributions, contributions by owners (that is, contributed capital and its repayment) are treated as equity transactions and, therefore, do not form part of the income and expenses of Mallee Track Health and Community Service. Transfers of net assets arising from administrative restructurings are treated as distributions to or contributions by owners. Transfers of net liabilities arising from administrative restructurings are treated as distributions to owners. Other transfers that are in the nature of contributions or distributions or that have been designated as contributed capital are also treated as contributed capital. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note: 2 Funding delivery of our services

The Health Service’s overall objective is to provide quality health service that support and enhance the wellbeing of all Victorians. Mallee Track Health and Community Service is predominantly funded by accrual based grant funding for the provision of outputs. Mallee Track Health and Community Service also receives income from the supply of services.

Structure 2.1 Income from Transactions

Note 2.1: Income from Transactions Total Total 2020 2019 $ $

Government grants (State) - Operating 1 8,055,020 8,019,345 Government grants (Commonwealth) - Operating 2 5,523,950 4,660,686 Government grants (State) - Capital 53,097 187,874 Other capital purpose income 357,198 - Patient and resident fees 2,179,299 2,205,990 Commercial activities 3 53,064 142,660 Assets received free of charge or for nominal consideration 29,993 18,211 Other revenue from operating activities (including non-capital donations) 1,121,797 1,167,962 Total Income from Operating Activities 17,373,418 16,402,728

Other interest 71,608 124,469 Total Income from Non-Operating Activities 71,608 124,469 Total Income from Transactions 17,445,026 16,527,197

1. Government Grants (State) - Operating includes funding of $212,297 which was spent due to the impacts of COVID-19.

2. Government Grants (Commonwealth) - Operating includes $172,176 of additional funding provided to assist with the impacts of COVID-19. 3. Commercial activities represent business activities which Mallee Track Health and Community Service enter into to support their operations.

Impact of COVID-19 on revenue and income As indicated at Note 1, Mallee Track Health and Community Service's response to the pandemic included the deferral of programs/projects and reduced activity. This resulted in Mallee Track Health and Community Service incurring lost revenue as well as direct and indirect COVID-19 costs. The Department of Health and Human Services provided funding which was spent due to COVID- 19 impacts on Mallee Track Health and Community Service. Mallee Track Health and Community Service also received essential personal protective equipment free of charge under the state supply arrangement.

Government Grants Income from grants to construct major infrastructure is recognised when (or as) Mallee Track Health and Community Service satisfies its obligations under the transfer. This aligns with Mallee Track Health and Community Service's obligation to construct the asset. The progressive percentage costs incurred is used to recognise income because this most closely reflects the construction's progress as costs are incurred as the works are done. Income from grants that are enforceable and with sufficiently specific performance obligations are accounted for under AASB 15 as revenue from contracts with customers, with revenue recognised as these performance obligations are met. Income from grants without any sufficiently specific performance obligations, or that are not enforceable, is recognised when Mallee Track Health and Community Service has an unconditional right to receive the cash which usually coincides with receipt of cash. On initial recognition of the asset, Mallee Track Health and Community Service recognises any related contributions by owners, increases in liabilities, decreases in assets, and revenue (‘related amounts’) in accordance with other Australian Accounting Standards. Related amounts may take the form of: (a) contributions by owners, in accordance with AASB 1004; (b) revenue or a contract liability arising from a contract with a customer, in accordance with AASB 15; (c) a lease liability in accordance with AASB 16; (d) a financial instrument, in accordance with AASB 9; or (e) a provision, in accordance with AASB 137 Provisions, Contingent Liabilities and Contingent Assets. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 2.1: Income from Transactions As a result of the transitional impacts of adopting AASB 15 and AASB 1058, a portion of the grant revenue has been deferred. If the grant income is accounted for in accordance with AASB 15, the deferred grant revenue has been recognised in contract liabilities whereas grant revenue in relation to the construction of capital assets which the health service controls has been recognised in accordance with AASB 1058 and recognised as deferred grant revenue (refer note 5.2). Performance obligations The types of government grants recognised under AASB 15 Revenue from Contracts with Customers includes: - Activity Based Funding (ABF) with identifiable targets. - Other one-off grants if funding conditions contain enforceable and sufficiently specific performance obligations.

For ABF, revenue is recognised as target levels are met. The performance obligations for ABF are the number and mix of patients admitted to hospital (DVA/TAC) in accordance with levels of activity agreed to with the Department of Health and Human Services (DHHS). Revenue is recognised when a patient is discharged and in accordance with the activity for each separation. The performance obligations have been selected as they align with funding conditions set out in the policy and funding guidelines issues by the DHHS.

For other grants with performance obligations Mallee Track Health and Community Service exercises judgement over whether the performance obligations have been met, on a grant by grant basis. Previous accounting policy for 30 June 2019

Grant income arises from transactions in which a party provides goods or assets (or extinguishes a liability) to Mallee Track Health and Community Service without receiving approximately equal value in return. While grants may result in the provision of some goods or services to the transferring party, they do not provide a claim to receive benefits directly of approximately equal value (and are termed ‘non-reciprocal’ transfers). Receipt and sacrifice of approximately equal value may occur, but only by coincidence.

Some grants are reciprocal in nature (i.e. equal value is given back by the recipient of the grant to the provider). Mallee Track Health and Community Service recognises income when it has satisfied its performance obligations under the terms of the grant.

For non-reciprocal grants, Mallee Track Health and Community Service recognises revenue when the grant is received.

Grants can be received as general purpose grants, which refers to grants which are not subject to conditions regarding their use. Alternatively, they may be received as specific purpose grants, which are paid for a particular purpose and/or have conditions attached regarding their use. The following are transactions that Mallee Track Health and Community Service has determined to be classified as revenue from contracts with customers in accordance with AASB 15. Due to the modified retrospective transition method chosen in applying AASB 15, comparative information has not been restated to reflect the new requirements.

Patient and Resident Fees The performance obligations related to patient fees are based on the delivery of services. These performance obligations have been selected as they align with the terms and conditions of providing the services. Revenue is recognised as these performance obligations are met.

Resident fees are recognised as revenue over time as Mallee Track Health and Community Service provides accommodation. This is calculated on a daily basis and invoiced monthly. Private Practice Fees

The performance obligations related to private practice fees are based on the delivery of services. These performance obligations have been selected as they align with the terms and conditions agreed with the private provider. Revenue is recognised as these performance obligations are met. Private practice fees include recoupments from the private practice for the use of hospital facilities.

Performance obligations related to commercial activities are based on the delivery of services. These performance obligations have been selected as they align with the terms and conditions per the contract with the provider of the commercial activities. Commercial activities Revenue from commercial activities includes items such as provision of meals, property rental and fundraising activities and is recognised on an accruals basis Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 2.1 (a) Fair value of assets and services received free of charge or for nominal consideration

2020 2019 (If required please refer to the DTF Model. $ $

Cash donations and gifts 22,161 18,211 Assets received free of charge under State supply arrangements 7,832 - Total fair value of assets and services received free of charge or for nominal consideration 29,993 18,211

Contributions of resources provided free of charge or for nominal consideration are recognised at their fair value when the recipient obtains control over the resources, irrespective of whether restrictions or conditions are imposed over the use of the contributions.

In order to meet the State of Victoria's health network supply needs during the COVID-19 pandemic, arrangements were put in place to centralise the purchasing of essential personal protective equipment and essential capital items such as ventilators. The general principles of the State Supply Arrangement were that Health Purchasing Victoria sourced, secured and agreed terms for the purchase of the products, funded by the department, while Monash Health and the department took delivery and distributed the products to health services as resources provided free of charge. The exception to this would be when the resource is received from another government department (or agency) as a consequence of a restructuring of administrative arrangements, in which case such a transfer will be recognised at its carrying value in the transferring department or agency as a capital contribution transfer. Voluntary Services: Contributions in the form of services are only recognised when a fair value can be reliably determined, and the services would have been purchased if not donated. Mallee Track Health and Community Service operates with substantial volunteer services and does not consider a reliable fair value can be determined. Non-cash contributions from the Department of Health and Human Services The Department of Health and Human Services makes some payments on behalf of health services as follows: • The Victorian Managed Insurance Authority non-medical indemnity insurance payments are recognised as revenue following advice from the Department of Health and Human Services

• Long Service Leave (LSL) revenue is recognised upon finalisation of movements in LSL liability in line with the long service leave funding arrangements set out in the relevant Department of Health and Human Services Hospital Circular

• Fair value of assets and services received free of charge or for nominal consideration

Resources received free of charge or for nominal consideration are recognised at their fair value when the transferee obtains control over them, irrespective of whether restrictions or conditions are imposed over the use of the contributions, unless received from another Health Service or agency as a consequence of a restructuring of administrative arrangements. In the latter case, such transfer will be recognised at carrying amount. Contributions in the form of services are only recognised when a fair value can be reliably determined and the service would have been purchased if not received as a donation.

Performance obligations and revenue recognition policies

Revenue is measured based on the consideration specified in the contract with the customer. Mallee Track Health and Community Service recognises revenue when it transfers control of a good or service to the customer i.e. revenue is recognised when, or as, the performance obligations for the sale of goods and services to the customer are satisfied.

• Customers obtain control of the supplies and consumables at a point in time when the goods are delivered to and have been accepted at their premises. • Income from the sale of goods are recognised when the goods are delivered and have been accepted by the customer at their premises.

• Revenue from the rendering of services is recognised at a point in time when the performance obligation is satisfied when the service is completed; and over time when the customer simultaneously receives and consumes the services as it is provided. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 2.1 (b) Other income

2020 2019 $ $ Other interest 71,608 124,469 Total other income 71,608 124,469

Interest Income Interest revenue is recognised on a time proportionate basis that takes into account the effective yield of the financial asset, which allocates interest over the relevant period.

Note 3: The cost of delivering our services This section provides an account of the expenses incurred by the hospital in delivering services and outputs. In Section 2, the funds that enable the provision of services were disclosed and in this note the cost associated with provision of services are recorded.

Structure 3.1 Expenses from Transactions 3.2 Other Economic Flows 3.3 Analysis of expenses and revenue by internally managed and restricted specific purpose funds 3.4 Employee benefits in the Balance Sheet 3.5 Superannuation

Note 3.1: Expenses from Transactions Total Total 2020 2019 $ $

Salaries and wages 10,431,561 10,052,712 On-costs 1,013,121 923,876 Agency expenses 363,842 724,646 Fee for service medical officer expenses 1,470,505 1,847,305 Workcover premium 125,346 166,217 Total Employee Expenses 13,404,375 13,714,756 Drug supplies 22,328 23,236 Medical and surgical supplies (including Prostheses) 124,863 151,313 Other supplies and consumables 397,281 414,362 Total Supplies and Consumables 544,472 588,911 Finance costs 15,040 19,138 Total Finance Costs 15,040 19,138 Other administrative expenses 1,946,679 1,922,362 Total Other Administrative Expenses 1,946,679 1,922,362 Fuel, light, power and water 363,918 373,090 Repairs and maintenance 272,976 340,948 Maintenance contracts 100,607 129,161 Medical indemnity insurance 29,527 33,962 Expenditure for capital purposes 163,788 50,000 Total Other Operating Expenses 930,816 927,161 Total Operating Expense 16,841,382 17,172,328 Depreciation (refer Note 4.2) 2,569,108 1,744,211 Total Depreciation 2,569,108 1,744,211 Bad and doubtful debt expense 1,396 10,930 Total Other Non-Operating Expenses 1,396 10,930 Total Non-Operating Expense 2,570,504 1,755,141 Total Expenses from Transactions 19,411,886 18,927,469

Expenses are recognised as they are incurred and reported in the financial year to which they relate. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 3.1: Expenses from Transactions Employee Expenses Employee expenses include: • Salaries and wages (including fringe benefits tax, leave entitlements, termination payments); • On-costs; • Agency expenses; • Fee for service medical officer expenses; • Work cover premium. Supplies and consumables Supplies and consumable costs are recognised as an expense in the reporting period in which they are incurred. The carrying amounts of any inventories held for distribution are expensed when distributed. Finance costs Finance costs include: • interest on bank overdrafts and short-term and long-term borrowings (Interest expense is recognised in the period in which it is incurred);

• amortisation of discounts or premiums relating to borrowings; • amortisation of ancillary costs incurred in connection with the arrangement of borrowings; and • finance charges in respect of leases which are recognised in accordance with AASB 16 Leases . Other Operating Expenses

Other operating expenses generally represent the day-to-day running costs incurred in normal operations and include such things as:

• Fuel, light and power • Repairs and maintenance • Other administrative expenses • Expenditure for capital purposes (represents expenditure related to the purchase of assets that are below the capitalisation threshold of $1,000). The Department of Health and Human Services also makes certain payments on behalf of Mallee Track Health and Community Service. These amounts have been brought to account as grants in determining the operating result for the year by recording them as revenue and also recording the related expense. Non-operating expenses Other non-operating expenses generally represent expenditure outside the normal operations such as depreciation and amortisation, and assets and services provided free of charge or for nominal consideration. Operating lease payments Operating lease payments up until 30 June 2019 (including contingent rentals) were recognised on a straight line basis over the lease term, except where another systematic basis is more representative of the time pattern of the benefits derived from the use of the leased asset. From 1 July 2019, the following lease payments are recognised on a straight-line basis:

· Short-term leases – leases with a term less than 12 months; and · Low value leases – leases with the underlying asset’s fair value (when new, regardless of the age of the asset being leased) is no more than $10,000. Variable lease payments not included in the measurement of the lease liability (i.e. variable lease payments that do not depend on an index or a rate, initially measured using the index or rate as at the commencement date). These payments are recognised in the period in which the event or condition that triggers those payments occur. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 3.2: Other economic flows included in net result

Total Total 2020 2019 ‑ $ $

Net gain/(loss) on non financial assets Net gain on disposal of property plant and equipment 3,615 72,862 Total Net Gain/(Loss) on Non Financial Assets 3,615 72,862 Net gain/(loss) on financial instruments Other Gains/(Losses) from Other Economic Flows 1,776 - Total Net Gain/(Loss) on Financial Instruments 1,776 - Other gains/(losses) from other economic flows Net gain/(loss) arising from revaluation of long service liability (20,544) 67,138 Total other Gains/(Losses) from Other Economic Flows (20,544) 67,138

Total Gains/(Losses) From Other Economic Flows (15,153) 140,000

Other economic flows are changes in the volume or value of an asset or liability that do not result from transactions. Other gains/(losses) from other economic flows include the gains or losses from:

• the revaluation of the present value of the long service leave liability due to changes in the bond interest rates. Net gain/ (loss) on non-financial assets Net gain/ (loss) on non-financial assets and liabilities includes realised and unrealised gains and losses as follows:

• Revaluation gains/ (losses) of non-financial physical assets (Refer to Note 4.1 Property plant and equipment.) • Net gain/ (loss) on disposal of non-financial assets Any gain or loss on the disposal of non-financial assets is recognised at the date of disposal. Net gain/ (loss) on financial instruments Net gain/ (loss) on financial instruments at fair value includes: • impairment and reversal of impairment for financial instruments at amortised cost refer to Note 7.1 Financial Instruments and other financial assets; and

• disposals of financial assets and derecognition of financial liabilities. Other gains/ (losses) from other economic flows Other gains/ (losses) include: • the revaluation of the present value of the long service leave liability due to changes in the bond rate movements, inflation rate movements and the impact of changes in probability factors; and

• transfer of amounts from the reserves to accumulated surplus or net result due to disposal or derecognition or reclassification.

Note 3.3: Analysis of Expenses and Revenue by Internally Managed and Restricted Specific Purpose Funds

Expense Revenue Total Total Total Total 2020 2019 2020 2019 $ $ $ $ Commercial Activities Property 89,020 165,462 172,882 131,589 Total Commercial Activities 89,020 165,462 174,894 132,816 TOTAL 89,020 165,462 174,894 132,816 Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 3.4: Employee Benefits in the Balance Sheet

Total Total 2020 2019 $ $

CURRENT PROVISIONS Employee Benefits i Accrued days off - unconditional and expected to be settled wholly within 12 months ii 37,165 38,085

Annual leave - unconditional and expected to be settled wholly within 12 months ii 934,704 1,008,121 - unconditional and expected to be settled wholly after 12 months iii - -

Long service leave - unconditional and expected to be settled wholly within 12 months ii 156,120 267,521 - unconditional and expected to be settled wholly after 12 months iii 1,661,089 1,473,069 2,789,078 2,786,796

Provisions related to Employee Benefit On-Costs Unconditional and expected to be settled within 12 months ii 103,861 179,586 Unconditional and expected to be settled after 12 months iii 232,151 201,369 336,012 380,955

TOTAL CURRENT PROVISIONS 3,125,090 3,167,751

NON-CURRENT PROVISIONS Conditional long service leave iii 306,037 323,964 Provisions related to employee benefit on-costs iii 34,100 44,286 TOTAL NON-CURRENT PROVISIONS 340,137 368,250

TOTAL PROVISIONS 3,465,227 3,536,001 i Employee benefits consist of amounts for accrued days off, annual leave and long service leave accrued by employees, not including on-costs. ii The amounts disclosed are nominal amounts. iii The amounts disclosed are discounted to present values. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 3.4: Employee Benefits in the Balance Sheet (Continued)

(a) Employee Benefits and Related On-Costs Total Total 2020 2019 Current Employee Benefits and Related On- Costs $ $ Unconditional long service leave entitlements 2,019,692 1,978,529 Annual leave entitlements 1,068,233 1,151,137 Accrued days off 37,165 38,085 Total Current Employee Benefits and Related On-Costs 3,125,090 3,167,751 Non-Current Employee Benefits and Related On-Costs

Conditional long service leave entitlements 340,137 368,250 Total Non-Current Employee Benefits and Related On-Costs 340,137 368,250

TOTAL EMPLOYEE BENEFITS AND RELATED ON-COSTS 3,465,227 3,536,001

(b) Movement in On-Costs Provision Total Total 2020 2019 $ $ Balance at start of year 425,241 316,223 Additional provisions recognised 94,590 51,096 Unwinding of discount and effect of changes in the (20,544) 67,139 discount rate Reduction due to transfer out (129,175) (9,217) Balance at end of year 370,112 425,241

Employee Benefit Recognition Provision is made for benefits accruing to employees in respect of accrued days off, annual leave and long service leave for services rendered to the reporting date as an expense during the period the services are delivered. Provisions Provisions are recognised when Mallee Track Health and Community Service has a present obligation, the future sacrifice of economic benefits is probable, and the amount of the provision can be measured reliably. The amount recognised as a liability is the best estimate of the consideration required to settle the present obligation at reporting date, taking into account the risks and uncertainties surrounding the obligation. Annual Leave and Accrued Days Off Liabilities for annual leave and accrued days off are recognised in the provision for employee benefits as 'current liabilities' because Mallee Track Health and Community Service does not have an unconditional right to defer settlements of these liabilities.

Depending on the expectation of the timing of settlement, liabilities for annual leave and accrued days off are measured at: • Nominal value – if Mallee Track Health and Community Service expects to wholly settle within 12 months; or • Present value – if Mallee Track Health and Community Service does not expect to wholly settle within 12 months. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 3.4: Employee Benefits in the Balance Sheet (Continued) Long Service Leave The liability for long service leave (LSL) is recognised in the provision for employee benefits. Unconditional LSL is disclosed in the notes to the financial statements as a current liability even where Mallee Track Health and Community Service does not expect to settle the liability within 12 months because it will not have the unconditional right to defer the settlement of the entitlement should an employee take leave within 12 months. An unconditional right arises after a qualifying period. The components of this current LSL liability are measured at: • Nominal value – if Mallee Track Health and Community Service expects to wholly settle within 12 months; or • Present value – if Mallee Track Health and Community Service does not expect to wholly settle within 12 months. Conditional LSL is disclosed as a non-current liability. Any gain or loss followed revaluation of the present value of non- current LSL liability is recognised as a transaction, except to the extent that a gain or loss arises due to changes in estimations e.g. bond rate movements, inflation rate movements and changes in probability factors which are then recognised as other economic flows. Termination Benefits Termination benefits are payable when employment is terminated before the normal retirement date or when an employee decides to accept an offer of benefits in exchange for the termination of employment. On-Costs Related to Employee Benefits Provision for on-costs such as workers compensation and superannuation are recognised separately from provisions for employee benefits.

Note 3.5: Superannuation

Contribution Outstanding at Paid Contribution for the Year Year End Total Total Total Total 2020 2019 2020 2019 $ $ $ $ Defined Benefit Plans:i First State Super 54,690 51,004 - - Defined Contribution Plans: First State Super 644,712 604,428 - - Hesta / Other 307,853 268,444 - - Total 1,007,255 923,876 - - i The basis for determining the level of contributions is determined by the various actuaries of the defined benefit superannuation plans.

Employees of Mallee Track Health and Community Service are entitled to receive superannuation benefits and it contributes to both defined benefit an defined contribution plans. The defined benefit plan provides benefits based on years of service and final average salary. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 3.5: Superannuation (Continued) Defined Benefit Superannuation Plans

The amount charged to the Comprehensive Operating Statement in respect of defined benefit superannuation plans represents the contributions made by Mallee Track Health and Community Service to the superannuation plans in respect of the services of current Mallee Track Health and Community Service’s staff during the reporting period. Superannuation contributions are made to the plans based on the relevant rules of each plan and are based upon actuarial advice.

Mallee Track Health and Community Service does not recognise any unfunded defined benefit liability in respect of the plans because the health service has no legal or constructive obligation to pay future benefits relating to its employees; its only obligation is to pay superannuation contributions as they fall due. The Department of Treasury and Finance discloses the State’s defined benefits liabilities in its disclosure for administered items.

However superannuation contributions paid or payable for the reporting period are included as part of employee benefits in the Comprehensive Operating Statement of Mallee Track Health and Community Service.

The name, details and amounts that have been expensed in relation to the major employee superannuation funds and contributions made by Mallee Track Health and Community Service are disclosed above. Defined Contribution Superannuation Plans In relation to defined contribution (i.e. accumulation) superannuation plans, the associated expense is simply the employer contributions that are paid or payable in respect of employees who are members of these plans during the reporting period. Contributions to defined contribution superannuation plans are expensed when incurred. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4: Key Assets to support service delivery Mallee Track Health and Community Service controls infrastructure and other investments that are utilised in fulfilling its objectives and conducting its activities. They represent the key resources that have been entrusted to Mallee Track Health and Community Service to be utilised for delivery of those outputs. Structure 4.1 Property, plant & equipment 4.2 Depreciation 4.3 Inventories Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, plant and equipment Initial Recognition Items of property, plant and equipment are measured initially at cost and subsequently revalued at fair value less accumulated depreciation and impairment loss. Where an asset is acquired for no or nominal cost, the cost is its fair value at the date of acquisition. Assets transferred as part of a merger/machinery of government change are transferred at their carrying amounts.

The cost of constructed non-financial physical assets includes the cost of all materials used in construction, direct labour on the project and an appropriate proportion of variable and fixed overheads. The cost of a leasehold improvement is capitalised as an asset and depreciated over the shorter of the remaining term of the lease or the estimated useful life of the improvements. The initial cost for non-financial physical assets under a lease (refer to Note 6.1) is measured at amounts equal to the fair value of the leased asset or, if lower, the present value of the minimum lease payments, each determined at the inception of the lease.

Theoretical opportunities that may be available in relation to the asset(s) are not taken into account until it is virtually certain that any restrictions will no longer apply. Therefore, unless otherwise disclosed, the current use of these non- financial physical assets will be their highest and best uses. Land and buildings are recognised initially at cost and subsequently measured at fair value less accumulated depreciation and accumulated impairment loss. Right-of-use asset acquired by lessees (Under AASB 16 – Leases from 1 July 2019) – Initial measurement Mallee Track Health and Community Service recognises a right-of-use asset and a lease liability at the lease commencement date. The right-of-use asset is initially measured at cost which comprises the initial amount of the lease liability adjusted for: · any lease payments made at or before the commencement date; plus · any initial direct costs incurred; and · an estimate of costs to dismantle and remove the underlying asset or to restore the underlying asset or the site on which it is located, less any lease incentive received. Subsequent measurement: Property, plant and equipment (PPE) as well as right-of-use assets under leases and service concession assets are subsequently measured at fair value less accumulated depreciation and impairment. Fair value is determined with regard to the asset’s highest and best use (considering legal or physical restrictions imposed on the asset, public announcements or commitments made in relation to the intended use of the asset) and is summarised on the following page by asset category. Right-of-use asset – Subsequent measurement Mallee Track Health and Community Service depreciates the right-of-use assets on a straight line basis from the lease commencement date to the earlier of the end of the useful life of the right-of-use asset or the end of the lease term. The estimated useful life of the right-of-use assets are determined on the same basis as property, plant and equipment, other than where the lease term is lower than the otherwise assigned useful life. The right-of-use assets are also subject to revaluation as required by FRD 103H however as at 30 June 2020 right-of-use assets have not been revalued.

In addition, the right-of-use asset is periodically reduced by impairment losses, if any and adjusted for certain remeasurements of the lease liability. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, plant and equipment (Continued) Revaluations of Non-Current Physical Assets Non-current physical assets are measured at fair value and are revalued in accordance with FRD 103H Non-financial Physical Assets . This revaluation process normally occurs every five years, based upon the asset's Government Purpose Classification, but may occur more frequently if fair value assessments indicate material changes in values. Independent valuers are used to conduct these scheduled revaluations and any interim revaluations are determined in accordance with the requirements of the FRDs. Revaluation increments or decrements arise from differences between an asset’s carrying value and fair value.

Revaluation increments are recognised in ‘Other Comprehensive Income’ and are credited directly to the asset revaluation surplus, except that, to the extent that an increment reverses a revaluation decrement in respect of that same class of asset previously recognised as an expense in net result, the increment is recognised as income in the net result.

Revaluation decrements are recognised in ‘Other Comprehensive Income’ to the extent that a credit balance exists in the asset revaluation surplus in respect of the same class of property, plant and equipment.

Revaluation increases and revaluation decreases relating to individual assets within an asset class are offset against one another within that class but are not offset in respect of assets in different classes. Revaluation surplus is not transferred to accumulated funds on de-recognition of the relevant asset, except where an asset is transferred via contributed capital. In accordance with FRD 103H Non-financial physical assets, Mallee Track Health and Community Service's non-current physical assets were assessed to determine whether revaluation of the non-current physical assets was required. Fair value measurement Fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.

For the purpose of fair value disclosures, Mallee Track Health and Community Service has determined classes of assets on the basis of the nature, characteristics and risks of the asset and the level of the fair value hierarchy as explained above. In addition, Mallee Track Health and Community Service determines whether transfers have occurred between levels in the hierarchy by reassessing categorisation (based on the lowest level input that is significant to the fair value measurement as a whole) at the end of each reporting period. The Valuer-General Victoria (VGV) is Mallee Track Health and Community Service’s independent valuation agency. The estimates and underlying assumptions are reviewed on an ongoing basis. Valuation hierarchy In determining fair values a number of inputs are used. To increase consistency and comparability in the financial statements, these inputs are categorised into three levels, also known as the fair value hierarchy. The levels are as follows:

• Level 1 – quoted (unadjusted) market prices in active markets for identical assets or liabilities; • Level 2 – valuation techniques for which the lowest level input that is significant to the fair value measurement is directly or indirectly observable; and • Level 3 – valuation techniques for which the lowest level input that is significant to the fair value measurement is unobservable. Identifying unobservable inputs (level 3) fair value measurements Level 3 fair value inputs are unobservable valuation inputs for an asset or liability. These inputs require significant judgement and assumptions in deriving fair value for both financial and non-financial assets.

Unobservable inputs are used to measure fair value to the extent that relevant observable inputs are not available, thereby allowing for situations in which there is little, if any, market activity for the asset or liability at the measurement date. However, the fair value measurement objective remains the same, i.e., an exit price at the measurement date from the perspective of a market participant that holds the asset or owes the liability. Therefore, unobservable inputs shall reflect the assumptions that market participants would use when pricing the asset or liability, including assumptions about risk. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, plant and equipment (Continued) Consideration of highest and best use (HBU) for non-financial physical assets Judgements about highest and best use must take into account the characteristics of the assets concerned, including restrictions on the use and disposal of assets arising from the asset’s physical nature and any applicable legislative/contractual arrangements. In accordance with AASB 13 Fair Value Measurement paragraph 29, Mallee Track Health and Community Service has assumed the current use of a non-financial physical asset is its HBU unless market or other factors suggest that a different use by market participants would maximise the value of the asset. Non-Specialised Land, Non-Specialised Buildings Non-specialised land and non-specialised buildings are valued using the market approach. Under this valuation method, the assets are compared to recent comparable sales or sales of comparable assets which are considered to have nominal or no added improvement value. For non-specialised land and non-specialised buildings, an independent valuation was performed by the Valuer-General Victoria to determine the fair value using the market approach. Valuation of the assets was determined by analysing comparable sales and allowing for share, size, topography, location and other relevant factors specific to the asset being valued. An appropriate rate per square metre has been applied to the subject asset. The effective date of the valuation is 30 June 2019. Specialised Land and Specialised Buildings Specialised land includes Crown Land which is measured at fair value with regard to the property’s highest and best use after due consideration is made for any legal or physical restrictions imposed on the asset, public announcements or commitments made in relation to the intended use of the asset. Theoretical opportunities that may be available in relation to the assets are not taken into account until it is virtually certain that any restrictions will no longer apply. Therefore, unless otherwise disclosed, the current use of these non-financial physical assets will be their highest and best use.

During the reporting period, Mallee Track Health and Community Service held Crown Land. The nature of this asset means that there are certain limitations and restrictions imposed on its use and/or disposal that may impact their fair value.

The market approach is also used for specialised land and specialised buildings although it is adjusted for the community service obligation (CSO) to reflect the specialised nature of the assets being valued. Specialised assets contain significant, unobservable adjustments; therefore, these assets are classified as Level 3 under the market based direct comparison approach. The CSO adjustment is a reflection of the valuer’s assessment of the impact of restrictions associated with an asset to the extent that is also equally applicable to market participants. This approach is in light of the highest and best use consideration required for fair value measurement and takes into account the use of the asset that is physically possible, legally permissible and financially feasible. As adjustments of CSO are considered as significant unobservable inputs, specialised land would be classified as Level 3 assets. For Mallee Track Health and Community Service, the depreciated replacement cost method is used for the majority of specialised buildings, adjusting for the associated depreciation. As depreciation adjustments are considered as significant and unobservable inputs in nature, specialised buildings are classified as Level 3 for fair value measurements. An independent valuation of Mallee Track Health and Community Service’s specialised land and specialised buildings was performed by the Valuer-General Victoria. The valuation was performed using the market approach adjusted for CSO. The effective date of the valuation is 30 June 2019. Motor Vehicles Mallee Track Health and Community Service acquires new vehicles and at times disposes of them before completion of their economic life. The process of acquisition use and disposal in the market is managed by the Health Service who set relevant depreciation rates during use to reflect the consumption of the vehicles. As a result, the fair value of vehicles does not differ materially from the carrying amount (depreciated cost). Plant and Equipment Plant and equipment (including medical equipment, computers and communication equipment and furniture and fittings) are held at carrying amount (depreciated cost). When plant and equipment is specialised in use, such that it is rarely sold other than as part of a going concern, the depreciated replacement cost is used to estimate the fair value. Unless there is market evidence that current replacement costs are significantly different from the original acquisition cost, it is considered unlikely that depreciated replacement cost will be materially different from the existing carrying amount. There were no changes in valuation techniques throughout the period to 30 June 2020. For all assets measured at fair value, the current use is considered the highest and best use. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, Plant and Equipment (Continued) (a) Gross carrying amount and accumulated depreciation

Total Total 2020 2019 $'000 $'000 Land - Freehold 452,000 452,000 TOTAL LAND AT FAIR VALUE 452,000 452,000

Buildings at fair value 36,059,439 36,023,000 Less accumulated depreciation (2,190,942) - Sub-totals Buildings at Fair Value 33,868,497 36,023,000 TOTAL BUILDINGS 33,868,497 36,023,000

Plant and equipment at fair value 1,811,417 1,683,936 Less accumulated depreciation (1,385,884) (1,313,424) TOTAL PLANT AND EQUIPMENT 425,533 370,512

Motor vehicles at fair value 1,360,646 1,410,150 Less accumulated depreciation (1,130,214) (1,061,545) TOTAL MOTOR VEHICLES 230,432 348,605

Medical equipment at fair value 1,087,664 1,126,369 Less Accumulated Depreciation (915,000) (904,015) TOTAL MEDICAL EQUIPMENT 172,664 222,355

Computers and communication equipment at fair value 664,362 637,920 Less accumulated depreciation (364,840) (452,806) TOTAL COMPUTERS AND COMMUNICATION EQUIPMENT 299,522 185,114

Furniture and fittings at fair value 692,848 653,755 Less accumulated depreciation (501,525) (460,710) TOTAL FURNITURE AND FITTINGS 191,323 193,045

Right of use vehicles 91,025 - Less accumulated depreciation (3,187) - TOTAL RIGHT OF USE VEHICLES 87,839 -

BUILDINGS UNDER CONSTRUCTION AT COST 99,715 6,875 TOTAL PROPERTY, PLANT AND EQUIPMENT 35,827,524 37,801,506 Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, Plant and Equipment (Continued)

(b) Reconciliations of the carrying amounts of each class of asset

Right of use - Plant & Computers & Motor Medical Furniture & Motor Total Note Land Buildings equipment Communications vehicles Equipment Fittings Vehicle Total $ $ $ $ $ $ $ $ Balance at 1 July 2018 636,500 29,174,269 411,033 141,006 231,877 249,041 164,979 - 31,008,705 Additions 16,000 485,375 58,050 73,172 216,469 31,699 62,813 - 943,578 Disposals (50,000) (222,181) ------(272,181) Revaluation increments/(decrements) (150,500) 8,016,114 ------7,865,614 Depreciation 4.2 - (1,423,702) (73,652) (53,982) (99,741) (58,387) (34,747) - (1,744,211) Balance at 30 June 2019 4.1 (a) 452,000 36,029,875 395,431 160,196 348,605 222,354 193,045 - 37,801,506 Additions - 129,278 109,559 219,314 - 5,606 40,343 91,026 595,126 Depreciation 4.2 - (2,190,942) (79,457) (79,988) (118,173) (55,296) (42,065) (3,187) (2,569,108) Balance at 30 June 2020 4.1 (a) 452,000 33,968,211 425,533 299,522 230,432 172,664 191,323 87,839 35,827,524

Land and Buildings and Leased Assets Carried at Valuation The Valuer-General Victoria undertook to re-value all of Mallee Track Health and Community Services land and buildings to determine their fair value. The valuation, which conforms to Australian Valuation Standards, was determined by reference to the amounts for which assets could be exchanged between knowledgeable willing parties in an arm's length transaction. The valuation was based on independent assessments. The effective date of the valuation was 30 June 2019.

In compliance with FRD 103H, in the year ended 30 June 2020, Mallee Track Health and Community Service's management conducted an annual assessment of the fair value of land and buildings. To facilitate this, management obtained from the Department of Treasury and Finance the Valuer General Victoria indices for the financial year ended 30 June 2020.

The fair value of the land and buildings had been adjusted by an independent assessment in 2019. The latest indices did not identify that a further managerial revaluation was required in 2020. The indexed value was then compared to individual assets written down book value as at 30 June 2019 to determine the change in their fair values. The latest indices did not identify that a further revaluation was required in 2020.

In undertaking this assessment, management considered whether the impact of Covid on the fair value of property may not have been reflected in the indices for the financial year and concluded the effect cannot yet be fully understood. In the absence of evidence to undermine the reliability of the indices, management have not altered their estimates of fair value as determined using the indices. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, Plant and Equipment (Continued)

Fair value measurement at end of reporting period (c) Fair value measurement hierarchy for assets using: Total Carrying Note Amount Level 1 i Level 2 i Level 3 i Balance at 30 June 2020 $ $ $ $ - Specialised land 452,000 - - 452,000 Total Land at Fair Value 4.1 (a) 452,000 - - 452,000

- Specialised buildings 33,868,497 - - 33,868,497 Total Building at Fair Value 4.1 (a) 33,868,497 - - 33,868,497

Plant and equipment at fair value 4.1 (a) 425,533 - - 425,533 Motor vehicles at fair value 4.1 (a) 230,432 - 230,432 - Medical equipment at Fair Value 4.1 (a) 172,664 - - 172,664 Computers and communication equipment at fair value 4.1 (a) 299,522 - - 299,522 Furniture and fittings at fair value 4.1 (a) 191,323 - - 191,323 Right of use vehicles 4.1 (a) 87,839 87,839 - Total Other Plant and Equipment at Fair Value 1,407,313 - 318,270 1,089,042 Total Property, Plant and Equipment 35,727,809 - 318,270 35,409,539 i Classified in accordance with the fair value hierarchy. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, Plant and Equipment (Continued) Fair value measurement at end of reporting period using: Total Carrying Amount Level 1 i Level 2 i Level 3 i Balance at 30 June 2019 $ $ $ $ - Specialised land 452,000 - - 452,000 Total Land at Fair Value 4.1 (a) 452,000 - - 452,000 - Specialised buildings 36,023,000 - - 36,023,000 Total Building at Fair Value 4.1 (a) 36,023,000 - - 36,023,000

Plant and equipment at fair value 4.1 (a) 370,512 - - 370,512 Motor vehicles at fair value 4.1 (a) 348,605 - 348,605 - Medical equipment at Fair Value 4.1 (a) 222,355 - - 222,355 Computers and communication equipment at fair value 4.1 (a) 185,114 - - 185,114 Furniture and fittings at fair value 4.1 (a) 193,045 - - 193,045 Total other plant and equipment at fair value 1,319,631 - 348,605 971,026 Total Property, Plant and Equipment 37,794,631 - 348,605 37,446,026 i Classified in accordance with the fair value hierarchy. ii There have been no transfers between levels during the period. In the prior year, there is a transfer between non-specialised land and specialised land to reflect the correct fair value as per the managerial revaluation in 2019. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, Plant and Equipment (Continued)

(d) Reconciliation of Level 3 Fair Value i

Land Buildings Plant & Medical Furniture & Equipment Equipment Fittings Total $ $ $ $ $ Balance at 1 July 2018 636,500 29,174,269 411,033 249,041 164,979 Additions/(Disposals) (34,000) 256,319 58,049 31,701 62,813 Assets provided free of charge - - - - - Net Transfers between classes - - - - - Gains/(Losses) recognised in net result - Depreciation and amortisation - (1,423,702) (73,652) (58,387) (34,747) - Impairment loss - - - - - Items recognised in other comprehensive income - Revaluation (150,500) 8,016,114 - - - Balance at 30 June 2019 452,000 36,023,000 395,430 222,356 193,045 Additions/(Disposals) - 36,437 109,560 5,604 40,343 Assets provided free of charge - - - - - Net Transfers between classes - - - - - Gains/(Losses) recognised in net result - Depreciation and Amortisation - (2,190,942) (79,457) (55,296) (42,065) - Impairment loss - - - - - Items recognised in other comprehensive income - Revaluation - - - - - Balance at 30 June 2020 452,000 33,868,495 425,533 172,664 191,323 Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, Plant and Equipment (Continued) Note 4.1 (e): Property, Plant and Equipment (Fair value determination)

Significant Asset class Likely valuation approach inputs (Level 3 only)(c)

Community Service Specialised land (Crown / Freehold) Market approach Obligations Adjustments (a) - Cost per Specialised buildings Depreciated replacement cost approach square metre - Useful life Market approach n.a.

Dwellings - Cost per Depreciated replacement cost approach square metre - Useful life Market approach n.a. Vehicles - Cost per unit Depreciated replacement cost approach - Useful life - Cost per unit Plant and equipment Depreciated replacement cost approach - Useful life a A community Service Obligation (CSO) of 20% was applied to Mallee Track Health and Community Service's services specialised land classified in accordance with the fair value hierarchy. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.1: Property, Plant and Equipment (Continued)

Note 4.1 (f): Property, Plant and Equipment Revaluation Surplus

Total Total 2020 2019 Note $ $ Property, Plant and Equipment Revaluation Surplus Balance at the beginning of the reporting period 34,047,727 26,182,113 Revaluation Increment - Land 4.1 (b) - (150,500) - Buildings 4.1 (b) - 8,016,114 Balance at the end of the Reporting Period* 34,047,727 34,047,727

* Represented by: - Land 281,000 281,000 - Buildings 33,766,727 33,766,727 Total Property, Plant and Equipment Revaluation Surplus 34,047,727 34,047,727 Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.2: Depreciation Total Total

2020 2019 $ $ Depreciation Buildings 2,190,942 1,423,702 Plant and equipment 79,457 73,652 Motor vehicles 118,173 99,741 Medical equipment 55,296 58,387 Computers and communication equipment 79,988 53,982 Furniture and fittings 42,065 34,747 - Right of use vehicles 3,187 - Total Depreciation 2,569,108 1,744,211

Depreciation All buildings, plant and equipment and other non-financial physical assets (excluding items under operating leases, land and investment properties) that have finite useful lives are depreciated. Depreciation is generally calculated on a straight-line basis at rates that allocate the asset’s value, less any estimated residual value over its estimated useful life. Right-of use assets are depreciated over the shorter of the asset’s useful life and the lease term. Where Mallee Track Health and Community Service obtains ownership of the underlying leased asset or if the cost of the right-of-use asset reflects that the entity will exercise a purchase option, the entity depreciates the right-of-use asset overs its useful life. The following table indicates the expected useful lives of non-current assets on which the depreciation charges are based.

2020 2019 Buildings - Structure shell building fabric 25 to 60 years 25 to 60 years - Site engineering services and central plant 20 to 30 years 20 to 30 years Central Plant - Fit out 7 to 13 years 7 to 13 years - Trunk reticulated building system 7 to 15 years 7 to 15 years Plant and equipment 3 to 7 years 3 to 7 years Medical equipment 7 to 10 years 7 to 10 years Furniture and fitting 13 years 13 years Motor vehicles 2 to 10 years 2 to 10 years Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 4.3: Inventories

Total Total 2020 2019 $ $ Medical and surgical consumables at cost 49,484 - General stores at cost 53,306 39,423 Total Inventories 102,790 39,423

Inventories Inventories include goods and other property held either for sale, consumption or for distribution at no or nominal cost in the ordinary course of business operations. It excludes depreciable assets. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 5: Other assets and liabilities This section sets out those assets and liabilities that arose from Mallee Track Health and Community Service's operations

Structure 5.1 Receivables and contract assets 5.2 Payables 5.3 Other liabilities

Note 5.1: Receivables

Total Total 2020 2019 Notes $ $ CURRENT Contractual Trade Debtors 126,095 47,325 Patient / Resident Fees (4,400) 10,361 Amounts receivable from governments and agencies 58,664 16,023 Allowance for Impairment (Note 5.1(a)) Patient Fees 7.1 (c) - - Sub-Total Contractual Receivables 180,359 73,709 Statutory Accrued Revenue - Department of Health and Human Services 998 1,280 GST Receivable 98,791 97,995 Sub-Total Statutory Receivables 99,788 99,275 TOTAL CURRENT RECEIVABLES 280,148 172,984

Statutory Long service leave - Department of Health and Human Services 641,837 662,662 Sub-Total Statutory Receivables 641,837 662,662 TOTAL NON-CURRENT RECEIVABLES 641,837 662,662 TOTAL RECEIVABLES 921,985 835,646 Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 5.1: Receivables (Continued)

(a) Movement in the Allowance for impairment losses of contractual receivables

Total Total 2020 2019 $ $ Balance at beginning of year - 23,998 Amounts written off during the year 1,396 10,930 Increase / (Decrease) in allowance recognised in the net result (1,396) (34,928)

Balance at end of year - -

Increase / (Decrease) in allowance recognised in the net result - (23,998)

Contractual receivables are classified as financial instruments and categorised as ‘financial assets at amortised costs’. They are initially recognised at fair value plus any directly attributable transaction costs. Mallee Track Health and Community Service holds the contractual receivables with the objective to collect the contractual cash flows and therefore subsequently measured at amortised cost using the effective interest method, less any impairment.

Statutory receivables do not arise from contracts and are recognised and measured similarly to contractual receivables (except for impairment), but are not classified as financial instruments for disclosure purposes. Mallee Track Health and Community Service applies AASB 9 for initial measurement of the statutory receivables and as a result statutory receivables are initially recognised at fair value plus any directly attributable transaction cost.

Trade debtors are carried at nominal amounts due and are due for settlement within 30 days from the date of recognition. In assessing impairment of statutory (non-contractual) financial assets, which are not financial instruments, professional judgement is applied in assessing materiality using estimates, averages and other computational methods in accordance with AASB 136 Impairment of Assets . Mallee Track Health and Community Service is not exposed to any significant credit risk exposure to any single counterparty or any group of counterparties having similar characteristics. Trade receivables consist of a large number of customers in various geographical areas. Based on historical information about customer default rates, management consider the credit quality of trade receivables that are not past due or impaired to be good. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 5.2: Payables Total Total 2020 2019 $ $ CURRENT Notes Contractual Trade creditors 246,906 319,819 Accrued salaries and wages 496,513 432,827 Accrued expenses 367,534 51,063 Deferred grant revenue 5.2(a) 43,083 - Contract Liabilities - income received in advance 5.2(b) 50,147 3,000 1,204,183 806,709 Statutory Department of Health and Human Services - - - - TOTAL CURRENT PAYABLES 1,204,183 806,709

TOTAL PAYABLES 1,204,183 806,709

Payables consist of: • contractual payables, classified as financial instruments and measured at amortised cost. Accounts payable and salaries and wages payable represent liabilities for goods and services provided to Mallee Track Health and Community Service prior to the end of the financial year that are unpaid; and • statutory payables, that are recognised and measured similarly to contractual payables, but are not classified as financial instruments and not included in the category of financial liabilities at amortised cost, because they do not arise from contracts.

The normal credit terms for accounts payable are usually Nett 60 days. As part of the stimulus measures relating COVID-19 the Victorian Government and agencies pay all supplier invoices within 5 business days.

Note 5.2 (a) Deferred grant revenue 2020 $ Grant consideration for capital works recognised that was included in the deferred grant liability balance (adjusted for AASB 1058) at the beginning of the year - Grant consideration for capital works received during the year 69,500

Grant revenue for capital works recognised consistent with the capital works undertaken during the year (26,417) Closing balance of deferred grant consideration received for capital works 43,083

Grant consideration was received for major infrastructure works. Grant revenue is recognised progressively as the asset is constructed, since this is the time when Mallee Track Health and Community Service satisfies its obligations under the transfer by controlling the asset as and when it is constructed. The progressive percentage costs incurred is used to recognise income because this most closely reflects the progress to completion as costs are incurred as the works are done. (see note 2.1) As a result, Mallee Track Health and Community Service has deferred recognition of a portion of the grant consideration received as a liability for the outstanding obligations. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020

Note 5.2 (b) Contract liabilities 2020 $ Opening balance brought forward from 30 June 2019 adjusted for AASB 15 3,000 Add: Payments received for performance obligations yet to be completed during the period 18,587 Add: Grant consideration for sufficiently specific performance obligations received during the year 28,560 Less: Revenue recognised in the reporting period for the completion of a performance obligation -

Less: Grant revenue for sufficiently specific performance obligations works recognised consistent with the performance obligations met during the year - Total contract liabilities 50,147 Represented by Current contract liabilities 50,147

Contract liabilities include consideration received in advance from customers in respect of specified targets and outcomes. Invoices are raised once the goods and services are delivered/provided.

Maturity analysis of payables Please refer to Note 7.1(b) for the ageing analysis of payables. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020

Note 5.3: Other liabilities

Total Total 2020 2019 $ $ CURRENT Monies held in trust*: Patient monies held in trust 26,563 11,916 Monies held in trust*: Refundable accommodation deposits 4,974,173 5,469,739 Total Current 5,000,736 5,481,655

Total Other Liabilities 5,000,736 5,481,655

* Total Monies Held in Trust Represented by the Following Assets: Cash assets 5,000,736 5,481,655 TOTAL 5,000,736 5,481,655

Refundable Accommodation Deposit (“RAD”) / Accommodation Bond liabilities RADs / accommodation bonds are non-interest-bearing deposits made by some aged care residents to the Health Service upon admission. These deposits are liabilities which fall due and payable when the resident leaves the home. As there is no unconditional right to defer payment for 12 months, these liabilities are recorded as current liabilities.

RAD / accommodation bond liabilities are recorded at an amount equal to the proceeds received, net of retention and any other amounts deducted from the RAD/accommodation bond in accordance with the Aged Care Act 1997. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 6: How we finance our operations This section provides information on the sources of finance utilised by Mallee Track Health and Community Service during its operations, along with interest expenses (the cost of borrowings) and other information related to financing activities of Mallee Track Health and Community Service. This section includes disclosures of balances that are financial instruments (such as borrowings and cash balances). Note 7.1 provides additional, specific financial instrument disclosures. Structure 6.1 Borrowings 6.2 Cash and cash equivalents 6.3 Commitments for expenditure

Note 6.1: Borrowings Total Total 2020 2019 $ $ CURRENT Lease liability (i) 15,101 - Total Current Borrowings 15,101 - NON CURRENT Lease liability (i) 72,878 - Borrowings DHHS 164,909 - Total Non Current Borrowings 237,787 - Total Borrowings 252,888 -

(i) Secured by the assets leased. Finance leases are effectively secured as the rights to the leased assets revert to the lessor in the event of default. (ii) These are unsecured loans which bear no interest.

(a) Maturity Analysis of Borrowings Please refer to Note 7.1 for the ageing analysis of borrowings. (b) Defaults and Breaches During the current and prior year, there were no defaults and breaches of any of the borrowings.

(c) Lease Liabilities Repayments in relation to leases are payable as follows: Present value of minimum future Minimum future lease payments lease payments 2020 2019 2020 2019 $ $ $ $ Not later than one year 17,736 - 14,836 - Later than 1 year and not later than 5 years 76,324 - 73,142 - Later than 5 years - - - - Minimum lease payments 94,060 - 87,978 - Less future finance charges (6,082) - - - TOTAL 87,978 - 87,978 -

Included in the financial statements as: Current borrowings - lease liability 15,101 14,836 - Non-current borrowings - lease liability 72,878 73,142 - TOTAL 87,979 - 87,978 -

The weighted average interest rate implicit in the finance lease is 3.25% (2019: N/A). Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 6.1: Borrowings (Continued) Leases A lease is a right to use an asset for an agreed period of time in exchange for payment. All leases are recognised on the balance sheet, with the exception of low value leases (less than $10,000 AUD) and short term leases of less than 12 months. Mallee Track Health and Community Service’s leasing activities Mallee Track Health and Community Service has entered into lease related to motor vehicles. For any new contracts entered into on or after 1 July 2019, Mallee Track Health and Community Service considers whether a contract is, or contains a lease. A lease is defined as ‘a contract, or part of a contract, that conveys the right to use an asset (the underlying asset) for a period of time in exchange for consideration’. To apply this definition Mallee Track Health and Community Service assesses whether the contract meets three key evaluations which are whether: · the contract contains an identified asset, which is either explicitly identified in the contract or implicitly specified by being identified at the time the asset is made available to Mallee Track Health and Community Service and for which the supplier does not have substantive substitution rights; · Mallee Track Health and Community Service has the right to obtain substantially all of the economic benefits from use of the identified asset throughout the period of use, considering its rights within the defined scope of the contract and Mallee Track Health and Community Service has the right to direct the use of the identified asset throughout the period of use; and

· Mallee Track Health and Community Service has the right to take decisions in respect of ‘how and for what purpose’ the asset is used throughout the period of use. This policy is applied to contracts entered into, or changed, on or after 1 July 2019. Separation of lease and non-lease components At inception or on reassessment of a contract that contains a lease component, the lessee is required to separate out and account separately for non-lease components within a lease contract and exclude these amounts when determining the lease liability and right-of-use asset amount. Recognition and measurement of leases as a lessee (under AASB 16 from 1 July 2019) Lease Liability – initial measurement The lease liability is initially measured at the present value of the lease payments unpaid at the commencement date, discounted using the interest rate implicit in the lease if that rate is readily determinable or Mallee Track Health and Community Services incremental borrowing rate. Lease payments included in the measurement of the lease liability comprise the following: · fixed payments (including in-substance fixed payments) less any lease incentive receivable; · variable payments based on an index or rate, initially measured using the index or rate as at the commencement date; · amounts expected to be payable under a residual value guarantee; and · payments arising from purchase and termination options reasonably certain to be exercised. Lease Liability – subsequent measurement Subsequent to initial measurement, the liability will be reduced for payments made and increased for interest. It is remeasured to reflect any reassessment or modification, or if there are changes in-substance fixed payments. When the lease liability is remeasured, the corresponding adjustment is reflected in the right-of-use asset, or profit and loss if the right of use asset is already reduced to zero. Short-term leases and leases of low value assets Mallee Track Health and Community Service has elected to account for short-term leases and leases of low value assets using the practical expedients. Instead of recognising a right of use asset and lease liability, the payments in relation to these are recognised as an expense in profit or loss on a straight line basis over the lease term. Below market/Peppercorn lease Mallee Track Health and Community Service has no material below market/peppercorn leases.

Right-of-use assets under leases at significantly below-market terms and conditions that are entered into principally to enable Mallee Track Health and Community Service to further its objectives, are initially and subsequently measured at cost. These right-of-use assets are depreciated on a straight line basis over the shorter of the lease term and the estimated useful lives of the assets. Presentation of right-of-use assets and lease liabilities Mallee Track Health and Community Service presents right-of-use assets as ‘property plant equipment’ unless they meet the definition of investment property, in which case they are disclosed as ‘investment property’ in the balance sheet. Lease liabilities are presented as ‘borrowings’ in the balance sheet. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 6.1: Borrowings (Continued) Recognition and measurement of leases (under AASB 117 until 30 June 2019) In the comparative period, leases of property, plant and equipment were classified as either finance lease or operating leases.

Mallee Track Health and Community Service determined whether an arrangement was or contained a lease based on the substance of the arrangement and required an assessment of whether fulfilment of the arrangement is dependent on the use of the specific asset(s); and the arrangement conveyed a right to use the asset(s). Leases of property, plant and equipment where Mallee Track Health and Community Service as a lessee had substantially all of the risks and rewards of ownership were classified as finance leases. finance leases were initially recognised as assets and liabilities at amounts equal to the fair value of the leased property or, if lower, the present value of the minimum lease payment, each determined at the inception of the lease. The leased asset is accounted for as a non-financial physical asset and depreciated over the shorter of the estimated useful life of the asset or the term of the lease. Minimum finance lease payments were apportioned between the reduction of the outstanding lease liability and the periodic finance expense, which is calculated using the interest rate implicit in the lease and charged directly to the consolidated comprehensive operating statement. Contingent rentals associated with finance leases were recognised as an expense in the period in which they are incurred.

Assets held under other leases were classified as operating leases and were not recognised in Mallee Track Health and Community Services balance sheet. Operating lease payments were recognised as an operating expense in the Statement of Comprehensive Income on a straight-line basis over the lease term.

The impact of initialling applying AASB15 Revenue from Contracts with Customers and AASB 1058 Income of not-for-profit entities to Mallee Track Health and Community Service’s grant revenue is described in Note 8.9. Under application of the modified retrospective transition method chosen in applying AASB 15 and AASB 1058 for the first time, comparative information has not been restated to reflect the new requirements. The adoption of AASB and AASB 1058 (did/did not) have an impact on Other Comprehensive Income and the Statement of Cash flows for the financial year. Operating lease payments up until 30 June 2019 (including contingent rentals) are recognised on a straight line basis over the lease term, except where another systematic basis is more representative of the time pattern of the benefits derived from the use of the leased asset. From 1 July 2019, the following lease payments are recognised on a straight-line basis:

· Short-term leases – leases with a term less than 12 months; and

· Low value leases – leases with the underlying asset’s fair value (when new, regardless of the age of the asset being leased) is no more than $10,000. Variable lease payments not included in the measurement of the lease liability (i.e. variable lease payments that do not depend on an index or a rate, initially measured using the index or rate as at the commencement date). These payments are recognised in the period in which the event or condition that triggers those payments occur.

Other leasing arrangements in 2019: The other leases relate to equipment with lease terms of varying years. Mallee Track Health and Community Service has options to purchase the equipment at the conclusion of the lease agreements. Some leases provide for additional rent payments based on changes in a local price index.

Entity as lessee Leases are recognised as assets and liabilities at amounts equal to the fair value of the lease property or, if lower, the present value of the minimum lease payment, each determined at the inception of the lease. The lease assets under the PPP arrangement are accounted for as a non-financial physical asset and is depreciated over the term of the lease plus five years. Minimum lease payments are apportioned between reduction of the outstanding lease liability, and the periodic finance expense which is calculated using the interest rate implicit in the lease, and charged directly to the Comprehensive Operating Statement. Contingent rentals associated with leases are recognised as an expense in the period in which they are incurred. Borrowings All borrowings are initially recognised at fair value of the consideration received, less directly attributable transaction costs. The measurement basis subsequent to initial recognition depends on whether Mallee Track Health and Community Service has categorised its liability as either ‘financial liabilities designated at fair value through profit or loss’, or financial liabilities at ‘amortised cost’.

Subsequent to initial recognition, interest bearing borrowings are measured at amortised cost with any difference between the initial recognised amount and the redemption value being recognised in the net result over the period of the borrowing using the effective interest method. Non-interest bearing borrowings are measured at ‘fair value through profit or loss’. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 6.2: Cash and Cash Equivalents

Total Total 2020 2019 $ $ Cash on hand (excluding monies held in trust) 820 701 Cash at Bank (excluding monies held in trust) 1,451,991 627,101 Cash at Bank (monies held in trust) 5,000,736 5,481,655 Cash at Bank - CBS (excluding monies held in trust) 999,965 1,415,295 TOTAL CASH AND CASH EQUIVALENTS 7,453,512 7,524,750 Cash and Cash Equivalents Cash and cash equivalents recognised on the Balance Sheet comprise cash on hand and in banks, deposits at call and highly liquid investments (with an original maturity date of three months or less), which are held for the purpose of meeting short term cash commitments rather than for investment purposes, which are readily convertible to known amounts of cash and are subject to insignificant risk of changes in value.

For cash flow statement presentation purposes, cash and cash equivalents include bank overdrafts, which are included as liabilities on the balance sheet. The cash flow statement includes monies held in trust.

Note 6.3 : Commitments for expenditure 2020 2019 $ $

Capital Expenditure Commitments Less than 1 year 61,989 - Total Capital Expenditure Commitments 61,989 -

Non-cancellable Short Term and low value lease commitments Less than 1 year 56,865 56,865 Longer than 1 year but not longer than 5 years 113,729 170,594 Total Non-cancellable Lease Commitments 170,594 227,459

Total Commitments for Expenditure (inclusive of GST) 232,583 227,459 Less GST recoverable from the Australian Tax Office (15,509) (20,678) TOTAL COMMITMENTS FOR EXPENDITURE (exclusive of GST) 217,074 206,781 Future lease payments are recognised on the balance sheet, refer to Note 6.1 Borrowings.

Commitments Commitments for future expenditure include operating and capital commitments arising from contracts. These commitments are disclosed at their nominal value and are inclusive of the GST payable. In addition, where it is considered appropriate and provides additional relevant information to users, the net present values of significant projects are stated. These future expenditures cease to be disclosed as commitments once the related liabilities are recognised on the Balance Sheet. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 7: Risks, contingencies and valuation uncertainties Mallee Track Health and Community Service is exposed to risk from its activities and outside factors. In addition, it is often necessary to make judgements and estimates associated with recognition and measurement of items in the financial statements. This section sets out financial instrument specific information, (including exposures to financial risks) as well as those items that are contingent in nature or require a higher level of judgement to be applied, which for the health service is related mainly to fair value determination.

Structure 7.1 Financial Instruments 7.2 Contingent Assets and Contingent Liabilities

Note 7.1 (a): Financial Instruments Financial instruments arise out of contractual agreements that give rise to a financial asset of one entity and a financial liability or equity instrument of another entity. Due to the nature of Mallee Track Health and Community Service's activities, certain financial assets and financial liabilities arise under statute rather than a contract. Such financial assets and financial liabilities do not meet the definition of financial instruments in AASB 132 Financial Instruments: Presentation

(a) Categorisation of financial instruments Financial Financial Liabilities at Assets at Amortised Total Amortised Cost Cost Total 2020 Note $ $ $ Contractual Financial Assets Cash and Cash Equivalents 6.2 7,453,512 - 7,453,512 Receivables - Trade Debtors 5.1 121,695 - 121,695 Other Receivables 5.1 58,664 - 58,664 Total Financial Assets i 7,633,871 - 7,633,871

Financial Liabilities Payables 5.2 - 1,204,183 1,204,183 Borrowings 6.1 - 252,888 252,888 Other Financial Liabilities - Refundable Accommodation Deposits 5.3 - 4,974,173 4,974,173 Other Financial Liabilities - Patient monies held in trust 5.3 - 26,563 26,563 Total Financial Liabilities i - 6,457,807 6,457,807 Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 7.1 (a): Financial Instruments (Continued) (a) Categorisation of financial instruments Financial Financial Liabilities at Assets at Amortised Total Amortised Cost Cost Total 2019 Note $ $ $ Contractual Financial Assets Cash and Cash Equivalents 6.2 7,524,750 - 7,524,750 Receivables - Trade Debtors 5.1 47,325 - 47,325 Other Receivables 5.1 26,384 - 26,384 Total Financial Assets i 7,598,459 - 7,598,459

Financial Liabilities Payables 5.2 - 806,709 806,709 Borrowings 6.1 - - - Other Financial Liabilities - Refundable Accommodation Deposits 5.3 5,469,739 5,469,739 Other Financial Liabilities - Patient monies held in trust 5.3 - 11,916 11,916 Total Financial Liabilities i - 6,288,364 6,288,364 i The carrying amount excludes statutory receivables (i.e. GST receivable and DHHS receivable) and statutory payables (i.e. Revenue in Advance and DHHS payable).

Financial assets at amortised cost Financial assets are measured at amortised costs if both of the following criteria are met and the assets are not designated as fair value through net result: • the assets are held by Mallee Track Health and Community Service to collect the contractual cash flows, and • the assets’ contractual terms give rise to cash flows that are solely payments of principal and interests. These assets are initially recognised at fair value plus any directly attributable transaction costs and subsequently measured at amortised cost using the effective interest method less any impairment. Mallee Track Health and Community Service recognises the following assets in this category: • cash and deposits; • receivables (excluding statutory receivables); Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 7.1 (a): Financial Instruments (Continued)

Financial assets and liabilities at fair value through net result are categorised as such at trade date, or if they are classified as held for trading or designated as such upon initial recognition. Financial instrument assets are designated at fair value through net result on the basis that the financial assets form part of a group of financial assets that are managed based on their fair values and have their performance evaluated in accordance with documented risk management and investment strategies. Financial instruments at fair value through net result are initially measured at fair value; attributable transaction costs are expensed as incurred. Subsequently, any changes in fair value are recognised in the net result as other economic flows unless the changes in fair value relate to changes in the Mallee Track Health and Community Service's own credit risk. In this case, the portion of the change attributable to changes in Mallee Track Health and Community Service’s own credit risk is recognised in other comprehensive income with no subsequent recycling to net result when the financial liability is derecognised. Mallee Track Health and Community Service recognises some debt securities that are held for trading in this category and designated certain debt securities as fair value through net result in this category.

Financial liabilities at amortised cost are initially recognised on the date they are originated. They are initially measured at fair value plus any directly attributable transaction costs. Subsequent to initial recognition, these financial instruments are measured at amortised cost with any difference between the initial recognised amount and the redemption value being recognised in profit and loss over the period of the interest-bearing liability, using the effective interest rate method. Mallee Track Health and Community Service recognises the following liabilities in this category: · payables (excluding statutory payables); and · borrowings (including lease liabilities).

Derecognition of financial assets: A financial asset (or, where applicable, a part of a financial asset or part of a group of similar financial assets) is derecognised when:

• the rights to receive cash flows from the asset have expired; or • Mallee Track Health and Community Service retains the right to receive cash flows from the asset, but has assumed an obligation to pay them in full without material delay to a third party under a ‘pass through’ arrangement; or • Mallee Track Health and Community Service has transferred its rights to receive cash flows from the asset and either: · has transferred substantially all the risks and rewards of the asset; or · has neither transferred nor retained substantially all the risks and rewards of the asset but has transferred control of the asset. Where Mallee Track Health and Community Service has neither transferred nor retained substantially all the risks and rewards or transferred control, the asset is recognised to the extent of Mallee Track Health and Community Service’s continuing involvement in the asset. Derecognition of financial liabilities: A financial liability is derecognised when the obligation under the liability is discharged, cancelled or expires. When an existing financial liability is replaced by another from the same lender on substantially different terms, or the terms of an existing liability are substantially modified, such an exchange or modification is treated as a derecognition of the original liability and the recognition of a new liability. The difference in the respective carrying amounts is recognised as an ‘other economic flow’ in the comprehensive operating statement. Reclassification of financial instruments: Subsequent to initial recognition reclassification of financial liabilities is not permitted. Financial assets are required to reclassified between fair value through net result, fair value through other comprehensive income and amortised cost when and only when Mallee Track Health and Community Service’s business model for managing its financial assets has changes such that its previous model would no longer apply. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 7.1 (b): Payables and Borrowings Maturity Analysis The following table discloses the contractual maturity analysis for Mallee Track Health and Community Service's financial liabilities. For interest rates applicable to each class of liability refer to individual notes to the financial statements.

Maturity analysis of Financial Liabilities as at 30 June Maturity Dates Less than 1 Month 1-3 Months 3 months - 1 Year 1-5 Years Over 5 Note Carrying Amount Nominal Amount years 2020 $ $ $ $ $ $ $ Financial Liabilities at amortised cost Payables 5.2 1,204,183 1,204,183 1,204,183 - - - - Borrowings 6.1 252,888 252,888 - - 15,101 237,787 - Other Financial Liabilities - Refundable Accommodation Deposits 5.3 4,974,173 4,974,173 - - 1,496,509 3,477,664 - Other Financial Liabilities - Patient monies held in trust 5.3 26,563 26,563 - - 26,563 - - Total Financial Liabilities 6,457,807 6,457,807 1,204,183 - 1,538,173 3,715,451 -

2019 Financial Liabilities at amortised cost Payables 5.2 806,709 806,709 806,709 - - - - Borrowings 6.1 ------Other Financial Liabilities - Refundable Accommodation Deposits 5.3 5,469,739 5,469,739 - - 1,669,717 3,800,022 - Other Financial Liabilities - Patient monies held in trust 5.3 11,916 11,916 - - 11,916 - - Total Financial Liabilities 6,288,364 6,288,364 806,709 - 1,681,633 3,800,022 -

(i) Ageing analysis of financial liabilities excludes statutory financial liabilities (i.e. GST payable) Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 7.1 (c ) Contractual receivables at amortised cost

1–5 1-Jul-19 Current Less than 1 month 1–3 months 3 months –1 year Total Note years Expected loss rate 0.0% 0.0% 0.0% 0.0% 0.0% Gross carrying amount of contractual receivables ($s) 5.1 73,709 66,429 3,802 3,478 - - 73,709 Loss allowance ------

1–5 30-Jun-20 Current Less than 1 month 1–3 months 3 months –1 year Total years Expected loss rate 0.0% 0.0% 0.0% 0.0% 0.0% Gross carrying amount of contractual receivables 5.1 180,359 170,021 6,284 2,137 1,917 - 180,359 Loss allowance ------

Impairment of financial assets under AASB 9 Financial Instruments Mallee Track Health and Community Service records the allowance for expected credit loss for the relevant financial instruments, in accordance with AASB 9 Financial Instruments ‘Expected Credit Loss’ approach. Subject to AASB 9 Financial Instruments, impairment assessment includes the Mallee Track Health and Community Service’s contractual receivables, statutory receivables and its investment in debt instruments. Equity instruments are not subject to impairment under AASB 9 Financial Instruments . Other financial assets mandatorily measured or designated at fair value through net result are not subject to impairment assessment under AASB 9 Financial Instruments . While cash and cash equivalents are also subject to the impairment requirements of AASB 9 Financial Instruments , any identified impairment loss would be immaterial. Contractual receivables at amortised cost The Mallee Track Health and Community Service applies AASB 9 Financial Instruments simplified approach for all contractual receivables to measure expected credit losses using a lifetime expected loss allowance‑ based on the assumptions about risk of default and expected loss rates. The Mallee Track Health and Community Service has grouped contractual receivables on shared credit risk characteristics and days past due and select the expected credit loss rate based on Mallee Track Health and Community Service’s past history, existing market conditions, as well as forward looking estimates at the end of the financial year. On this basis, the Mallee Track Health and Community Service determines the opening loss allowance and the closing loss allowance at end of the financial year as disclosed above. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 7.1 (c ) Contractual receivables at amortised cost (Continued)

Reconciliation of the movement in the loss allowance for contractual receivables

Note 2020 2019 Balance at beginning of the year ($) - 23,998 Opening retained earnings adjustment on adoption of AASB 9 - - Opening Loss Allowance 5.1 - 23,998 Increase in provision recognised in the net result (1,396) (34,928) Reversal of provision of receivables written off during the year as uncollectible 1,396 10,930 Balance at end of the year 5.1 - -

Credit loss allowance is classified as other economic flows in the net result. Contractual receivables are written off when there is no reasonable expectation of recovery and impairment losses are classified as a transaction expense. Subsequent recoveries of amounts previously written off are credited against the same line item. In prior years, a provision for doubtful debts is recognised when there is objective evidence that the debts may not be collected and bad debts are written off when identified. A provision is made for estimated irrecoverable amounts from the sale of goods when there is objective evidence that an individual receivable is impaired. Bad debts considered as written off by mutual consent.

Note 7.2: Contingent assets and contingent liabilities

Mallee Track Health and Community Service had no contingent assets or liabilities as at 30 June 2020. (2019 $Nil) Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 8: Other disclosures This section includes additional material disclosures required by accounting standards or otherwise, for the understanding of this financial report.

Structure 8.1 Reconciliation of Net Result for the Year to Net Cash Flow from Operating Activities 8.2 Responsible persons disclosure 8.3 Remuneration of Executive Officers 8.4 Related Parties 8.5 Remuneration of Auditors 8.6 Events Occurring after the Balance Sheet Date 8.7 Jointly Controlled Operations 8.8 Economic Dependency 8.9 Changes in accounting policy, revision and corrections of prior period errors 8.10 AASBs Issued that are not yet Effective Note 8.1: Reconciliation of Net Result for the Year to Net Cash Flow from Operating Activities Total Total 2020 2019 Note $ $ Net Result for the Year OS (1,982,013) (2,260,272) Non-Cash Movements: Depreciation 4.2 2,569,108 1,744,211 Provision for Doubtful Debts 5.1 (a) - (23,998) Discount (interest) / expense on loan (1,776) - Revaluation of Long Service Leave (20,544) 67,138 Movements included in Investing and Financing Activities: Net (Gain)/Loss from Disposal of Non-Financial Physical Assets (3,615) (72,862) Less cash inflow/outflow from investing and financing activities - - Movements in Assets and Liabilities: Change in Operating Assets and Liabilities (Increase)/Decrease in Receivables 5.1 (86,340) 59,038 (Increase)/Decrease in Prepayments (12,170) (28,419) Increase/(Decrease) in Payables 5.2 397,474 85,996 Increase/(Decrease) in Other Liabilities 14,648 (14,489) (Increase)/Decrease in Inventories (63,367) 11,854 (Increase)/Decrease in Employee Benefits (50,230) 450,090 NET CASH INFLOW FROM OPERATING ACTIVITIES 761,175 18,287 Mallee Track Health and Community Service Notes to the Financial Statements for the year ended 30 June 2020 Note 8.2: Responsible Persons In accordance with the Ministerial Directions issued by the Assistant Treasurer under the Financial Management Act 1994 , the following disclosures are made regarding responsible persons for the reporting period.

Period Responsible Ministers: The Honourable Jenny Mikakos, Minister for Health and Minister for Ambulance Services 01/07/2019 - 30/06/2020 The Honourable Luke Donnellan, Minister for Child Protection, Minister for Disability, Ageing and Carers 01/07/2019 - 30/06/2020

Governing Boards Mark Wilson 01/07/2019 - 30/06/2020 Joy Lynch 01/07/2019 - 30/06/2020 Terry Elliott 01/07/2019 - 30/06/2020 Meredith Rowney 01/07/2019 - 30/06/2020 Lara Wakefield 01/07/2019 - 12/12/2019 Jenna Yetman 01/07/2019 - 07/05/2020 Darren Law 26/11/2019 - 30/06/2020 Mary Rydberg 26/11/2019 - 30/06/2020

Accountable Officers Lois O'Callaghan (Chief Executive Officer) 01/07/2019 - 30/06/2020 Remuneration of Responsible Persons The number of Responsible Persons are shown in their relevant income bands:

Total Total 2020 2019 Income Band No. No. $0 - $9,999 8 9 $160,000 - $169,000 - 1 $170,000 - $179,000 1 - Total Numbers 9 10

2020 2019 $ $ Total remuneration received or due and receivable by Responsible Persons from the reporting entity amounted $199,255 $183,920 to:

Amounts relating to the Governing Board Members and Accountable Officer are disclosed in Mallee Track Health and Community Service's financial statements. Amounts relating to Responsible Ministers are reported within the Department of Parliamentary Services' Financial Report. Mallee Track Health and Community Service Notes to the Financial Statements for the year ended 30 June 2020

Note 8.3: Remuneration of Executives The number of executive officers, other than Ministers and Accountable Officers, and their total remuneration during the reporting period are shown in the table below. Total annualised employee equivalent provides a measure of full time equivalent executive officers over the reporting period.

Remuneration of Executive Officers Total Remuneration (including Key Management Personnel Disclosed in Note 8.4) 2020 2019 $ $ Short-term Benefits 379,567 240,846 Post-employment Benefits 34,918 22,438 Other Long-term Benefits 9,307 5,808 i Total Remuneration 423,792 269,092

Total Number of Executives 3 2

Total Annualised Employee Equivalent ii 3.0 2.0

i The total number of executive officers includes persons who meet the definition of Key Management Personnel (KMP) of Mallee Track Health and Community Service under AASB 124 Related Party Disclosures and are also reported within Note 8.4 Related Parties. ii Annualised employee equivalent is based on working 38 ordinary hours per week over the reporting period.

Total remuneration payable to executives during the year included additional executive officers and a number of executives who received bonus payments during the year. These bonus payments depend on the terms of individual employment contracts. Remuneration comprises employee benefits in all forms of consideration paid, payable or provided in exchange for services rendered, and is disclosed in the following categories: Short-term Employee Benefits Salaries and wages, annual leave or sick leave that are usually paid or payable on a regular basis, as well as non-monetary benefits such as allowances and free or subsidised goods or services. Post-employment Benefits Pensions and other retirement benefits paid or payable on a discrete basis when employment has ceased. Other Long-term Benefits Long service leave, other long-service benefit or deferred compensation. Termination Benefits Termination of employment payments, such as severance packages.

Note 8.4: Related Parties Mallee Track Health and Community Service is a wholly owned and controlled entity of the State of Victoria. Related parties of Mallee Track Health and Community Service include: · All key management personnel (KMP) and their close family members; · Cabinet ministers (where applicable) and their close family members; · Jointly Controlled Operation - A member of Loddon Mallee Rural Health Alliance (LMRHA) regional Information Technology Joint Venture; · All hospitals and public sector entities that are controlled and consolidated into the State of Victoria financial statements.

KMPs are those people with the authority and responsibility for planning, directing and controlling the activities of Mallee Track Health and Community Service, directly or indirectly.

The Board of Directors and Chief Executive Officer of Mallee Track Health and Community Service are deemed to be KMPs.

Entity KMPs Position Title Mallee Track Health and Community Service Mark Wilson Board Member Mallee Track Health and Community Service Lara Wakefield Board Member Mallee Track Health and Community Service Joy Lynch Board Member Mallee Track Health and Community Service Terry Elliott Board Member Mallee Track Health and Community Service Meredith Rowney Board Member Mallee Track Health and Community Service Jenna Yetman Board Member Mallee Track Health and Community Service Darren Law Board Member Mallee Track Health and Community Service Mary Rydberg Board Member Mallee Track Health and Community Service Lois O'Callaghan Chief Executive Officer Mallee Track Health and Community Service Notes to the Financial Statements for the year ended 30 June 2020 Note 8.4: Related Parties (Continued) The compensation detailed below excludes the salaries and benefits the Portfolio Ministers receive. The Minister’s remuneration and allowances is set by the Parliamentary Salaries and Superannuation Act 1968 , and is reported within the Department of Parliamentary Services’ Financial Report.

Total Total 2020 2019 $ $ Compensation - KMPs Short-term Employee Benefits i 180,560 166,280 Post-employment Benefits 14,771 14,028 Other Long-term Benefits 3,924 3,612 Termination Benefits - - ii Total 199,255 183,920

i KMPs are also reported in Note 8.2 Responsible Persons.

Significant Transactions with Government Related Entities Mallee Track Health and Community Service received funding from the Department of Health and Human Services of $6,696,154 (2019: $6,653,101) and indirect contributions of ($2,774) (2019: $111,535). Other State Government grants includes $684,750 (2019: $692,933) from Dental Health Services Victoria and $729,986 (2019: $643,131) from the Department of Education and Training. Expenses incurred by Mallee Track Health and Community Service in delivering services and outputs are in accordance with Health Purchasing Victoria requirements. Goods and services including procurement, diagnostics, patient meals and multi-site operational support are provided by other Victorian Health Service Providers on commercial terms.

Professional medical indemnity insurance and other insurance products are obtained from the Victorian Managed Insurance Authority. The Standing Directions of the Assistant Treasurer require Mallee Track Health and Community Service to hold cash (in excess of working capital) in accordance with the State’s centralised banking arrangements. All borrowings are required to be sourced from Treasury Corporation Victorian unless an exemption has been approved by the Minister for Health and Human Services and the Treasurer. Mallee Track Health and Community Service at balance date held borrowings from the Department of Health and Human Services to the amount of $164,909 (refer note 6.1) for the purpose of a solar array. There is no interest payable on the borrowings with the repayment terms being five annual instalments beginning in June 2022. Transactions with KMPs and Other Related Parties Given the breadth and depth of State government activities, related parties transact with the Victorian public sector in a manner consistent with other members of the public e.g. stamp duty and other government fees and charges. Further employment of processes within the Victorian public sector occur on terms and conditions consistent with the Public Administration Act 2004 and Codes of Conduct and Standards issued by the Victorian Public Sector Commission. Procurement processes occur on terms and conditions consistent with the Victorian Government Procurement Board requirements. Outside of normal citizen type transactions with Mallee Track Health and Community Service, there were no related party transactions that involved key management personnel, their close family members and their personal business interests. No provision has been required, nor any expense recognised, for impairment of receivables from related parties. There were no related party transactions with Cabinet Ministers required to be disclosed in 2020. Mr Mark Wilson, a member of the Board of Management has an ownership interest in Greggs Laser Electrical Ouyen - Electrical Contractors. The Health Service purchased goods and services to the value of $61,247 (2019: $64,792) on normal commercial terms and conditions. Mrs Janine Wilson, the wife of Mr Mark Wilson who is a member of the Board of Management provided consultancy services to the value of $6,446 on normal commercial terms and conditions in 2019.

Note 8.5: Remuneration of Auditors

Total Total 2020 2019 $ $

Victorian Auditor-General's Office

Audit of the Financial Statements 18,000 17,500

TOTAL REMUNERATION OF AUDITORS 18,000 17,500 Mallee Track Health and Community Service Notes to the Financial Statements for the year ended 30 June 2020 Note 8.6: Events Occurring after the Balance Sheet Date

Assets, liabilities, income or expenses arise from past transactions or other past events. Where the transactions result from an agreement between Mallee Track Health and Community Service and other parties, the transactions are only recognised when the agreement is irrevocable at or before the end of the reporting period.

Adjustments are made to amounts recognised in the financial statements for events which occur between the end of the reporting period and the date when the financial statements are authorised for issue, where those events provide information about conditions which existed at the reporting date. Note disclosure is made about events between the end of the reporting period and

The COVID-19 pandemic has created unprecedented economic uncertainty. Actual economic events and conditions in the future may be materially different from those estimated by the Mallee Track Health and Community Service at the reporting date. As responses by government continue to evolve, management recognises that it is difficult to reliably estimate with any degree of certainty the potential impact of the pandemic after the reporting date on Mallee Track Health and Community Service, its operations, its future results and financial position. The state of emergency in Victoria was extended on 11 October 2020 until 8 November 2020 and the state of disaster still in place.

No other matters or circumstances have arisen since the end of the financial year which significantly affected or may affect the operations of the Mallee Track Health and Community Service, the results of the operations or the state of affairs of the Mallee Track Health and Community Service in the future financial years.

Note 8.7: Jointly Controlled Operations

Ownership Interest Name of Entity Principal Activity 2020 2019 % % Loddon Mallee Rural Health 4.46 4.46 Information Technology Services Alliance

Mallee Track Health and Community Service interest in the above jointly controlled operations are detailed below. The amounts are included in the consolidated financial statements under their respective categories:

2020 2019 $ $

CURRENT ASSETS Cash and Cash Equivalents 290,191 217,084 Receivables 19,768 25,307 Inventory 49,484 - Prepayments 57,648 55,149 TOTAL CURRENT ASSETS 417,091 297,540

NON-CURRENT ASSETS Property, Plant and Equipment 39,186 24,917 TOTAL NON-CURRENT ASSETS 39,186 24,917 TOTAL ASSETS 456,277 322,457

CURRENT LIABILITIES Payables 169,466 6,441 Accrued Expenses 24,621 62,066 Income in Advance 17,907 - TOTAL CURRENT LIABILITIES 211,994 68,507

TOTAL LIABILITIES 211,994 68,507

NET ASSETS 244,283 253,950

EQUITY Accumulated Surpluses 244,283 253,950 TOTAL EQUITY 244,283 253,950 Mallee Track Health and Community Service Notes to the Financial Statements for the year ended 30 June 2020 Note 8.7: Jointly Controlled Operations (Continued) Mallee Track Health and Community Service interest in revenues and expenses resulting from jointly controlled operations are detailed below:

2020 2019 $ $

REVENUE Revenue from Operating Activities 454,637 344,975 Non Operating Activities 26,325 9,073 TOTAL REVENUE 480,962 354,048

EXPENSES Operating Expenses 486,132 341,807 Depreciation 4,497 5,094 Expenditure Using Capital Purpose Income - 99 TOTAL EXPENSES 490,629 347,000 NET RESULT (9,667) 7,048

* Figures obtained from the unaudited Loddon Mallee Rural Health Alliance Joint Venture annual report.

Contingent Liabilities and Capital Commitments There are no known contingent liabilities or capital commitments held by the jointly controlled operations at balance date.

Note 8.8: Economic Dependency Mallee Track Health and Community Service is dependent on the Department of Health and Human Services for the majority of its revenue used to operate the entity. At the date of this report, the Board of Directors has no reason to believe the Department will not continue to support Mallee Track Health and Community Service.

Note 8.9: Changes in accounting policy, revision of estimates and corrections of prior period errors Changes in accounting policy Leases This note explains the impact of the adoption of AASB 16 Leases on Mallee Track Health and Community Service’s financial statements. Mallee Track Health and Community Service has applied AASB 16 with a date of initial application of 1 July 2019. Mallee Track Health and Community Service has elected to apply AASB 16 using the modified retrospective approach, as per the transitional provisions of AASB 16 for all leases for which it is a lessee. The cumulative effect of initial application is recognised in retained earnings as at 1 July 2019. Accordingly, the comparative information presented is not restated and is reported under AASB 117 and related interpretations. Previously, Mallee Track Health and Community Service determined at contract inception whether an arrangement is or contains a lease under AASB 117 and Interpretation 4 – ‘Determining whether an arrangement contains a Lease’. Under AASB 16, Mallee Track Health and Community Service assesses whether a contract is or contains a lease based on the definition of a lease as explained in note 6.1. On transition to AASB 16, Mallee Track Health and Community Service has elected to apply the practical expedient to grandfather the assessment of which transactions are leases. It applied AASB 16 only to contracts that were previously identified as leases. Contracts that were not identified as leases under AASB 117 and Interpretation 4 were not reassessed for whether there is a lease. Therefore, the definition of a lease under AASB 16 was applied to contracts entered into or changed on or after 1 July 2019.

Leases classified as operating leases under AASB 117 As a lessee, Mallee Track Health and Community Service previously classified leases as operating or finance leases based on its assessment of whether the lease transferred significantly all of the risks and rewards incidental to ownership of the underlying asset to Mallee Track Health and Community Service. Under AASB 16, Mallee Track Health and Community Service recognises right-of-use assets and lease liabilities for all leases except where exemption is availed in respect of short-term and low value leases. On adoption of AASB 16, Mallee Track Health and Community Service recognised lease liabilities in relation to leases which had previously been classified as operating leases under the principles of AASB 117 Leases. These liabilities were measured at the present value of the remaining lease payments, discounted using Mallee Track Health and Community Service’s incremental borrowing rate as of 1 July 2019. On transition, right-of-use assets are measured at the amount equal to the lease liability, adjusted by the amount of any prepaid or accrued lease payments relating to that lease recognised in the balance sheet as at 30 June 2019. Mallee Track Health and Community Service Notes to the Financial Statements for the year ended 30 June 2020 Note 8.9: Changes in accounting policy, revision of estimates and corrections of prior period errors (Continued) Leases classified as operating leases under AASB 117 (Continued) Mallee Track Health and Community Service has elected to apply the following practical expedients when applying AASB 16 to leases previously classified as operating leases under AASB 117:

· Applied a single discount rate to a portfolio of leases with similar characteristics; · Adjusted the right-of-use assets by the amount of AASB 137 onerous contracts provision immediately before the date of initial application, as an alternative to an impairment review; · Applied the exemption not to recognise right-of-use assets and liabilities for leases with less than 12 months of lease term; · Excluded initial direct costs from measuring the right-of-use asset at the date of initial application; and

· Used hindsight when determining the lease term if the contract contains options to extend or terminate the lease. For leases that were classified as finance leases under AASB 117, the carrying amount of the right-of-use asset and lease liability at 1 July 2019 are determined as the carrying amount of the lease asset and lease liability under AASB 117 immediately before that date. Leases as a Lessor Mallee Track Health and Community Service is not required to make any adjustments on transition to AASB 16 for leases in which it acts as a lessor. Mallee Track Health and Community Service accounted for its leases in accordance with AASB 16 from the date of initial application.

Revenue from Contracts with Customers In accordance with FRD 121 requirements, the Mallee Track Health and Community Service has applied the transitional provision of AASB 15, under modified retrospective method with the cumulative effect of initially applying this standard against the opening retained earnings at 1 July 2019. Under this transition method, Mallee Track Health and Community Service applied this standard retrospectively only to contracts that are not ‘completed contracts’ at the date of initial application. Mallee Track Health and Community Service has not applied the fair value measurement requirements for right-of-use assets arising from leases with significantly below-market terms and conditions principally to enable the entity to further its objectives as allowed under temporary option under AASB 16 and as mandated by FRD 122.

Comparative information has not been restated. Note 2.1.1 – Sales of goods and services includes details about the transitional application of AASB 15 and how the standard has been applied to revenue transactions. Income of Not-for-Profit Entities In accordance with FRD 122 requirements, Mallee Track Health and Community Service has applied the transitional provision of AASB 1058, under modified retrospective method with the cumulative effect of initially applying this standard against the opening retained earnings at 1 July 2019. Under this transition method, Mallee Track Health and Community Service applied this standard retrospectively only to contracts and transactions that are not completed contracts at the date of initial application. Comparative information has not been restated. Note 2.1.2 – Grants includes details about the transitional application of AASB 1058 and how the standard has been applied to revenue transactions. The adoption of AASB 1058 did not have an impact on Other comprehensive income and the Statement of Cash flows for the financial year.

Impacts on financial statements There was no impact from changes in accounting policy relating to leases and recognition of revenue for Mallee Track Health and Community Service. Mallee Track Health and Community Service Notes to the Financial Statements for the financial year ended 30 June 2020 Note 8.10: AASBs Issued that are not yet Effective

Certain new Australian accounting standards have been published that are not mandatory for the 30 June 2020 reporting period. Department of Treasury and Finance assesses the impact of all these new standards and advises Mallee Track Health and Community Service of their applicability and early adoption where applicable.

As at 30 June 2020, the following standards and interpretations had been issued by the AASB but were not yet effective. They become effective for the first financial statements for reporting periods commencing after the stated operative dates as detailed in the table below. Mallee Track Health and Community Service has not and does not intend to adopt these standards early.

Impact on public sector entity Standard/Interpretation Summary Applicable for annual reporting periods beginning on financial statements

AASB 2018-7 Amendments to Australian This Standard principally amends AASB 101 1 January 2020 The standard is not Accounting Standards – Definition of Material Presentation of Financial Statements and expected to have a AASB 108 Accounting Policies, Changes in significant impact on Accounting Estimates and Errors . The the public sector. amendments refine and clarify the definition of material in AASB 101 and its application by improving the wording and aligning the definition across AASB Standards and other publications. The amendments also include some supporting requirements in AASB 101 in the definition to give it more prominence and clarify the explanation accompanying the definition of material.

AASB 2020-1 Amendments to Australian This Standard amends AASB 101 to clarify 1 January 2022. However, ED 301 has been issued with The standard is not Accounting Standards – Classification of requirements for the presentation of liabilities the intention to defer application to 1 January 2023. expected to have a Liabilities as Current or Non-Current in the statement of financial position as significant impact on current or non-current. A liability is classified the public sector. as non-current if an entity has the right at the end of the reporting period to defer settlement of the liability for at least 12 months after the reporting period. The meaning of settlement of a liability is also clarified.

In addition to the new standards and amendments above, the AASB has issued a list of other amending standards that are not effective for the 2019-20 reporting period (as listed below). In general, these amending standards include editorial and reference changes that are expected to have insignificant impacts on public sector reporting.

· AASB 2018-6 Amendments to Australian Accounting Standards – Definition of a Business. · AASB 2019-1 Amendments to Australian Accounting Standards – References to the Conceptual Framework. · AASB 2019-3 Amendments to Australian Accounting Standards – Interest Rate Benchmark Reform.

· AASB 2019-5 Amendments to Australian Accounting Standards – Disclosure of the Effect of New IFRS Standards Not Yet Issued in Australia.

· AASB 2019-4 Amendments to Australian Accounting Standards – Disclosure in Special Purpose Financial Statements of Not-for-Profit Private Sector Entities on Compliance with Recognition and Measurement Requirements. · AASB 2020-2 Amendments to Australian Accounting Standards – Removal of Special Purpose Financial Statements for Certain For-Profit Private Sector Entities.

· AASB 1060 General Purpose Financial Statements – Simplified Disclosures for For-Profit and Not-for-Profit Tier 2 Entities (Appendix C).