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BUS CORPORATE PROFILE PAGE 1 WHY DSP PROJECT PUBLIC PRIVATE PARTNERSHIP (PPP)
Reforming the power sector in Lebanon is a priority.
Non-technical losses in Lebanon cost the state-owned electricity company $300 to $400 million annually. They reach an average of 25%.
The current situation of the network: Voltage Drops up to 50%, Overloads up to 44% and Technical Losses around 15%.
BUS CORPORATE PROFILE PAGE 2 WHY DSP PROJECT PUBLIC PRIVATE PARTNERSHIP (PPP)
EDL commissioned BUS to upgrade the distribution Grid and Services in the North and Mount Lebanon. The Lebanese Government benefits from the PPP through the deployment of resources by the Service Providers and the financing provided for the project. Total Investment Value: $ 70.7M $70 M Total Investment Value*: Difference Financed $60 M $ 53M by BUS: $50 M Difference Financed $ 29.2M by BUS: $40 M $ 37M $30 M Paid by EDL: $20 M $ 41.5M Paid by EDL*: $10 M $ 16M $ 0M Up to December 2013 Up to June 2014 * As per audited accounts 30/12/2013
BUS CORPORATE PROFILE PAGE 3 BUS THE COMPANY
BUS is a privately owned company specializing in utility services and environmental projects. BUS was commissioned by EDL to maintain and operate the electrical distribution network and to provide customer services, planning and design, meter reading and bill collection services.
850 employees, including: 10 PMO Consultants 45 Engineers 290 Technicians +15 300 Meter Readers & Bill Collectors Experts/Expats 45 Customer Service Specialists Deployed 20 Call Center Operators By Partners 140 Administrative Staff
BUS CORPORATE PROFILE PAGE 4 BUS THE SERVICES
Planning & Design Operations & Maintenance Construction Advanced Metering Infrastructure Meter Reading & Bill Collection Customer Services Non-Technical Losses Prevention
BUS CORPORATE PROFILE PAGE 5 BUS THE PARTNERS
BUS is 90% owned by BUTEC GROUP and 10% owned by El Sewedy Electrometer (Egypt).
EL SEWEDY Provides AMI meters and solutions. ELECTROMETER©
Supports on assets management, including planning and design, construction of new EDF International Networks facilities, network operations and maintenance.
Supports in program management, meter reading, bill collection, customer care and non-technical losses.
BUS CORPORATE PROFILE PAGE 6 BUS THE INVESTMENT'S GUARANTEE
Our guarantee agreement covers two main risks: War & Civil Disturbance Non-Payment by Government
BUS is the first in Lebanon to sign a contract with MIGA, member of the World Bank Group. MIGA provides insurance guarantees to promote foreign direct investment in developing countries.
BUS CORPORATE PROFILE PAGE 7 BUS THE COVERAGE
With a Head office Bebnin Kobayat Halba in Sin El Fil region Tripoli for management, Sir Donnieh Zgharta administration Batroun Amioun and planning, BUS operations cover Jbeil around 30% of the Kartaba Jounieh Achkout Lebanese territory Antelias Bikfaya extending from Baabdat northern part of Greater Beirut till northern borders. (Lot 1)
BUS CORPORATE PROFILE PAGE 8 BUS HEALTH SAFETY & ENVIRONMENT
BUS is committed to providing a safe working environment for its personnel and for the Public in general.
BUS will strive to conduct its operations in a manner that is environmentally responsible and in line with all applicable local regulations and international standards.
BUS CORPORATE PROFILE PAGE 9 BUS HEALTH SAFETY & ENVIRONMENT
BUS CORPORATE PROFILE PAGE 10 BUS MOBILIZATION
EDL Centers Rehabilitation Resources Mobilization
BUS CORPORATE PROFILE PAGE 11 BUS CONTACT CENTERS REHABILITATION
BEFORE AFTER
BUS CORPORATE PROFILE PAGE 12 BUS SELAATA FACILITY MOBILIZATION
Selaata facility consists of:
24/7 call center
Smart meters laboratory
Warehouse
Training center (including the pedagogic network essential for the employees’ continuous professional development)
BUS CORPORATE PROFILE PAGE 13 BUS SELAATA FACILITY GENERAL LAYOUT 6000 m 2 OF BUILT UP AREA
Training Network
Call Center PMS (Training Facilities) AMI Laboratory
Warehouse
GMS & Metering Rooms )Training Facilities( BUS CORPORATE PROFILE PAGE 14 BUS SELAATA FACILITY 24/7 CALL CENTER
BUS CORPORATE PROFILE PAGE 15 BUS SELAATA FACILITY SMART METERS LABORATORY
BUS CORPORATE PROFILE PAGE 16 BUS SELAATA FACILITY WAREHOUSE
BUS CORPORATE PROFILE PAGE 17 BUS SELAATA FACILITY TRAINING CENTER
BUS CORPORATE PROFILE PAGE 18 BUS FLEET 100 VEHICLES WITH TRACKING SYSTEM
BUS CORPORATE PROFILE PAGE 19 BUS FLEET BUCKET TRUCKS
BUS CORPORATE PROFILE PAGE 20 BUS FLEET UNDERGROUND FAULT DETECTOR
BUS CORPORATE PROFILE PAGE 21 BUS METAL WORKSHOP
BUS CORPORATE PROFILE PAGE 22 BUS TRAINING (1/2)
1. MRBC 2. CUSTOMER 3. CONSTRUCTION SERVICES . Safety . Safety . Safety . Work . Work . Network Procedure Procedure Design . PDA Hand . Computer . Construction Held Unit Literacy Practices . Call Center Software . Customer Interaction
BUS CORPORATE PROFILE PAGE 23 BUS MRBC TRAINING ON HHU
BUS CORPORATE PROFILE PAGE 24 BUS TRAINING (2/2)
4. OPERATIONS & MAINTENANCE Safety Electrical Risks Measuring Procedures Manoeuvering Personel Training Aerial Commissioning Officers Training Underground Commissioning Officers Training Cable Tracing And Detection Procedures (Rd 8000, Zenith) Network Survey Training: Network Components Discovery General Maneuvering Code Pedagogical Training For Future Trainers Training For Aerial Works Operating Officers Training Training For Underground Works Operating Agency Managers Training Underground Fault Detection
BUS CORPORATE PROFILE PAGE 25 BUS TRAINING
BUS CORPORATE PROFILE PAGE 26 BUS PLANNING & DESIGN Network Reconfiguration Network Reinforcement Power Flow Optimization Design of Substations Design of Overhead Lines & Underground Cables
BUS CORPORATE PROFILE PAGE 27 BUS PLANNING & DESIGN
BUS CORPORATE PROFILE PAGE 28 BUS PLANNING & DESIGN
6 Electrical Engineers Lot 1 has been divided into supported and trained 6 Electrical Study Zones:
by ERDF experts Halba/ Berkayel/ Kolayaat/ Kobayat
Created conceptual Zgharta/ Tripoli/ Donnieh/ Amioun
design for network Batroun/ Kartaba/ Jbeil reinforcement Jounieh/Achkout and optimization (Investment Plan) Antelias Bikfaya/ Baabdat
BUS CORPORATE PROFILE PAGE 29 BUS MV INVESTMENT PLAN EFFICIENT DISTRIBUTION NETWORK
roun Bat Qarta t ba bda aa 4854 6 B B 859 ik 3 fa 50 yy 0 7 a h 1 657 104 9 e 0 9 i 5 4 n 6 2891 19 u 3 15 98 9 5% o 2 5 2 H 1.5% J 12 2 7 a 1 3 1 Total Joule Losses Total Joule Losses 8 5 0 lb 3% 4 3 5 2 6 7 4% 7 1 a
4 6 % 5 9 5 3 5 0 3 4 7 6 % 7 8 9 s 7 a 7 8 to to i % 8 7% 50% 2% 10% l 0 0 e 8 3 0 0 4 Z Voltage Drop Voltage Drop t 8 % n 1 0 0 g 9 h A 7 5 0 3 % 2 4 a 1 5 7 8 9 5 r 6 2 1 4 t 0 6 a to
% 8 4% 44% 0%
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BUS CORPORATE PROFILE PAGE 30 BUS CONSTRUCTION & AMI Construction of New Distribution Facilities: Overhead & Underground Networks MV/LV Substations Customers’ Connections Advance Metering Infrastructure
BUS CORPORATE PROFILE PAGE 31 BUS CONSTRUCTION & AMI TEAM
ERDF Experts
A M s I r S 2 p e e e n c i 1 i g a l n i 0 s E t 8 s 1
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o 67 c u 1 m s e r n 0 o t 2 is C v o r n e t 1 p r u o S lle rs 15 Measurers
BUS CORPORATE PROFILE PAGE 32 BUS CONSTRUCTION WORK EVOLUTION
35 % 40 % 25 %
Executed To be executed To be executed Approximately 9000 Old Work Orders by end of by end of (EDL Customer’s Requests) 2002 2012 2013 2014 2016 Amounting to $ 20M DSP Project
In Parallel 6006 KPI Executed Key Performance out of Indicator 6284 New Work Orders 34 Days * As per annual reconciliation for year one by end of 2013
BUS CORPORATE PROFILE PAGE 33 BUS CONSTRUCTION GROUND / POLE MOUNTED SUBSTATIONS
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SUBSTATIONS Up to SUBSTATIONS
May 30, 2014
Additional 100 MVA installed
BUS CORPORATE PROFILE PAGE 34 BUS CONSTRUCTION NEW CUSTOMERS METERS INSTALLED
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Additional 122 MVA installed
BUS CORPORATE PROFILE PAGE 35 BUS CONSTRUCTION GROUND MOUNTED SUBSTATION
BEFORE AFTER
BUS CORPORATE PROFILE PAGE 36 BUS CONSTRUCTION POLE MOUNTED SUBSTATION
BEFORE AFTER
BUS CORPORATE PROFILE PAGE 37 BUS AMI PILOT PROJECT SMART METERS INSTALLATION
Dekwaneh Urban Bsalim Semi-Urban
Bikfaya Semi-Urban Main Control Server Room Nahr El Mot Industrial GPRS M5 Selaata Rural LV CUSTOMER
Kobayat Rural MV/LV TRANSFORMER M4 M5 LV NETWORK LV CUSTOMER DCU PLC COMMUNICATION M5 LV CUSTOMER 6 976
MV NETWORK FEEDER
M3 PRIMARY SUBSTATION 6 M4 MV CUSTOMER
BUS CORPORATE PROFILE PAGE 38 BUS M5 SMART METERS INSTALLATION
BEFORE AFTER
BUS CORPORATE PROFILE PAGE 39 BUS READING COMPARISON Case 1: Naher el Mot
Installation: 0432697140001 Branch: 537632 $14 000 SMART METER EDL LOSSES
FOR ONE CLIENT OVER ONE YEAR
KWH 500% Consumption 20000 6 Invoices= 4 187 000 L.L. 1 Invoice= 4 200 000 L.L. 18000
16000
14000
12000
10000 8000
6000
4000
2000 0
Sep-Oct 2012 Nov-Dec 2012 Jan-Feb 2013 Mar-Apr 2013 May-Jun 2013 Jul-Aug 2013 Sep-Oct 2013
BUS CORPORATE PROFILE PAGE 40 BUS READING COMPARISON Case 2: Naher el Mot
Installation: 0432635000001 Branch: 501144
$8 150 EDL LOSSES SMART METER FOR ONE CLIENT OVER ONE YEAR KWH Consumption
20000 18000 520% 16000 14000 Invoices= 2 360 000 L.L. Invoice= 2 430 000 L.L. 12000 6 1 10000 8000
6000
4000
2000 0
Sep-Oct 2012 Nov-Dec 2012 Jan-Feb 2013 Mar-Apr 2013 May-Jun 2013 Jul-Aug 2013 Sep-Oct 2013
BUS CORPORATE PROFILE PAGE 41 BUS M3 METERS INSTALLATION ON MV FEEDERS IN PRIMARY SUBSTATIONS 195 M3 Meters Installed
BUS CORPORATE PROFILE PAGE 42 BUS OPERATIONS & MAINTENANCE
Efficient Operation of The MV & LV Distribution Network Minimization of Unplanned Interruption
BUS CORPORATE PROFILE PAGE 43 BUS OPERATIONS & MAINTENANCE TEAM
ERDF Experts
O p e ra s t r 2 in e e g 12
in O f g f n i c E e 2 r 1 s
1 234
W 4 n o 3 e r k m e 0 e r r s 2 o 45 F CDC
BUS CORPORATE PROFILE PAGE 44 BUS REPAIRS
BUS CORPORATE PROFILE PAGE 45 BUS REPAIRS MORE THAN 2000 REPAIRS PER MONTH
Only 0.5% Within 48 Hours 1.5% Next Day 98% Same Day
BUS CORPORATE PROFILE PAGE 46 BUS PREVENTIVE MAINTENANCE
BUS CORPORATE PROFILE PAGE 47 BUS READING & COLLECTION Customer Meter Reading Collection of The Bills Issued by EDL
BUS CORPORATE PROFILE PAGE 48 BUS READING & COLLECTION TEAM
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BUS CORPORATE PROFILE PAGE 49 BUS BILLS COLLECTION (1/2)
EDL Collection BUS Collection Performance Performance
Bills Collected Bills Collected 93.64% 96%
Bills Amount Bills Amount 94.50% 97%
KPI KPI 88.51% 93%
$ 334M Transferred to EDL $ 600 K Average Daily Transfer
BUS CORPORATE PROFILE PAGE 50 BUS BILLS COLLECTION (2/2)
60 - 70 days Before DSP
During Phase 1 Transition of DSP Period to After DSP Monthly 40 Cycle days
30-35 days 28 days Monthly Cycle
* Monthly Cycle Already Started In: Better Cash Flow: Jounieh, Jbeil, Baabdat, Batroun, Same Amount Qartaba, Amioun, Achkout, Bikfaya, Of Money Collected Zgharta, Kolayaat, Kobayat, Halba, In Half The Time Berkayel, Tripoli, Donnieh.
BUS CORPORATE PROFILE PAGE 51 BUS CUSTOMER SERVICE
Managing Analyzing Responding All Customers’ Complaints & Requests
BUS CORPORATE PROFILE PAGE 52 BUS CUSTOMER SERVICE TEAM
ontact mer C Spec sto ialis Cu ts
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BUS CORPORATE PROFILE PAGE 53 BUS CONTACT CENTERS & CALL CENTER
15 34 277 Customer Services Customers’ Contact Centers Requests Handled in 2013
Monthly Average Call Center Operating 11 000 33 326 Started th 24/7 Calls CALLS 4 Received till COMPLAINTS of December 1st of May May 2014 2012 2013 20 688
14 269 15 239 13 403 12 440 14 597 10 593
13 461 10 729 10 699 9 746 10 322 8 356 6 806 11 211
8 004 7 869 5 594 5 829 8 855 6 039 7 884
6 639 4 561
5 744 5 489 6 201 5 435 4 769 3 920 3 217 5 189 4 280 4 864 4 114
DEC 12 JAN 13 FEB 13 MAR 13 APR 13 MAY 13 JUN 13 JUL 13 AUG 13 SEP 13 OCT 13 NOV 13 DEC 13 JAN 14 FEB 14 MAR 14 APR 14 MAY 14
BUS CORPORATE PROFILE PAGE 54 BUS NON-TECHNICAL LOSSES CAMPAIGN
Equivalent To Based on 5 Meter Reading Analysis Criteria: 142 967 SUSPICIOUS NTL CASES Zero Readings 30 % Repetitive Readings LOT 1 OF Multiples of 100 ANALYSIS OF 462000 Drop in Consumption 2009 / 2010 / 2011 CUSTOMERS METER READING DATABASE Suspiciously Low Consumption
12 Teams Accompanied With EDL Sworn Officers Since April 2013 4900 Cases Detected
BUS CORPORATE PROFILE PAGE 55 BUS RECOGNITION
BUS CORPORATE PROFILE PAGE 56 Butec Tower, Mkalles Square P.O.Box 55326, Sin el Fil, Beirut - Lebanon T 961 1 512 333 (Head Office) T 961 6 642 742 (Selaata Call Center) F 961 1 512 444 W www.bus.com.lb