CITY OF PALM BAY MATERIALS MANAGEMENT AGREBMENT

This City of Palm Bay Materials Management Agreement (the "Agreement") is made and entered into this J-auy of !-tlt\O ,2020 ("Effective Date"), by and between the City of Palm Bay, a Municipal Corporation of the State of Florida ("City"), and Republic Services of Florida, LP., a Limited Partnership of the State of Florida ("Contractor"), which is authorized to do business in the State of Florida.

RECITALS:

WHEREAS, the City issued a Request for Proposals (RFP) (#03-0-2020/38) for the award of a Franchise Agreement to provide collection and transport services for single-farnily and multi-dwelling residential solid waste, recyclables, yard waste, bulky waste, white goods, electronic waste and tires; and for commercial solid waste collected in individual containers, frontloading containers/bins, and compactors citywide;and

WHEREAS, the Contractor subrnitted a proposal in response to the City's RFP; and

WHEREAS, the City has relied upon the proposal and other information provided by the Contractor concerning the Contlactor's experience and ability to provide Collection Services to the City; and

WHEREAS, City desires that Contractor provide Services for the Location Types as set forth in this Agreernent and Contractor desires to do so in accordance with the terms of this Agreement; and

WHEREAS, the City CoLrncil finds that granting an exclusive franchise to the Contractor, subject to the telms and conditions contained in this Agreement. is in the public interest and will protect the public health, safety and welfare of the lesidents of the City of Palm Bay; and

WHEREAS, the City Cor.tncil finds that the franchise granted in this Agreement properly balances the City Council's desire to provide excellent, environmentally sound Collection Services to the City's residents and the City Council's desire to minirnize the cost of such services.

NOW, THEREFORE, in consideration of the promises and the mutual covenants contained in this Agreement, the receipt and sufticiency of which is hereby acknowledged, the Parties hereby agree as follows:

SECTION 1: DEFINITIONS

l.l Bags - Plastic sacks designed to store refuse with sufficient wall strength to maintain physical integrity when lifted by the top. Total weight of a bag and its contents shall not exceed 35 lbs. Bags shall be used for Solid Waste.

1.2 Bin - Metal receptacle (roll-off container, dumpster, compactor, or the like) designed to be lifted and ernptied rnechanically for use primarily at selected Municipal Facilities and Large Commercial or Irrdustrial [Jnits.

1.3 Bulky Waste - Large discarded household items such as white goods, furniture, lnattresses, residential move-out piles and other similar items and materials with weights or volumes greater than those allowed for Bins or Containers. Bulky Waste shall not inclLrde any Excluded Waste, Construction Debris, Large Dead Animals, Hazardous Waste or Stable Matter.

I .4 Cart- A City-owned container available in sizes of 35-gallon, 64-gallon or 96-gallon that is designed for the purpose of curbside collection of Solid Waste or Recyclable Materials, constructed of plastic having a tightly trtted lid and compatible with the standard American semi-automated bar-locking lifters and fully-automated arm lifters.

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1.5 City Manager- The City Manager or employee(s) designated in writing by the City Manager to represent the City in the administration and supervision of this Agreement.

1.6 Commencement Date- October 1, 2020, the date when the Contractor shall begin providing Collection Services to the City pursuant to the requirements of this Agreement.

1.7 Commercial Units- All businesses, office buildings, stores, filling stations, motels, laundries, hotels, food service, lodging establishments; service establishments, light industry, heavy industry, schools, churches, hospitals, nursing homes and multi-family units.

1.8 Container for Yard Waste Collection – A receptacle that is constructed of plastic, metal or fiberglass and having handles of adequate strength for lifting.

1.9 Construction Debris – Discarded materials generally considered to be not water-soluble and nonhazardous in nature, including, but not limited to, steel, glass, brick, concrete, asphalt roofing material, pipe, gypsum wallboard, and lumber, from the construction or destruction of a structure as part of a construction or demolition project or from the renovation of a structure, and includes rocks, soils, tree remains, trees, and other vegetative matter that normally results from land clearing or land development operations for a construction project, including such debris from construction of structures at a site remote from the construction or demolition project site.

1.10 Curbside Collection Point (Curbside) - The portion of right-of-way adjacent to paved or traveled City roadways.

1.11 Customer – An individual or business who receives services under this Agreement.

1.12 Disposal Costs - The “tipping fees” or landfill costs charged to the Contractor by others for disposal of the solid waste and industrial wastes.

1.13 Disposal Site – A Waste Material depository, including but not limited to sanitary landfills, transfer stations, incinerators, recycling facilities and waste processing/separation centers licensed, permitted or approved by all governmental bodies and agencies having jurisdiction and requiring such licenses, permits or approvals to receive for processing or final disposal of Waste Material.

1.14 Electronic Waste- Also referred to as e-waste. Includes but is not limited to household electronics such as computers, televisions, stereos, copiers and similar items.

1.15 Excluded Waste – Excluded Waste is Construction Debris, Large Dead Animals, Hazardous Waste Stable Matter, Vegetable Waste, and Special Waste.

1.16 Exempt Waste- Materials that are excluded from the Contractor's exclusive franchise under this Agreement.

1.17 Hazardous Waste – A form of Excluded Waste, defined as any radioactive, volatile, corrosive, highly flammable, explosive, biomedical, infectious, biohazardous, toxic or listed or characteristic Hazardous Waste as defined by federal, state, or local law or any otherwise regulated waste. Hazardous Waste shall include, but not be limited to, any amount of waste listed or characterized as hazardous by the United States Environmental Protection Agency or any state agency pursuant to the Resource Conservation and Recovery Act of 1976, as amended, and including future amendments, and any other applicable federal, state or local laws or regulations.

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1.18 Industrial Permanent Unit – A premise or location requiring Large Commercial and Industrial Refuse collection for a continuous term from a Bin (i.e., a compactor).

1.19 Industrial Temporary Unit – A premise or location requiring Large Commercial and Industrial Refuse collection on only a temporary basis from a Bin (i.e., a 20-yard, 30-yard or 40-yard roll- off container). The collection time period is limited to a specific event or a short-term project.

1.20 Institutional Solid Waste – Solid waste originating from education, health care and research facilities such as schools, hospitals, nursing homes, laboratories and other similar establishments.

1.21 Large Commercial or Industrial Refuse – All Bulky Waste, Construction Debris, Solid Waste and Stable Matter generated at a Large Commercial or Industrial Unit.

1.22 Large Commercial or Industrial Unit – All premises, locations or entities, public or private, requiring Solid Waste collection within the corporate limits of City that are not classified as a Residential Unit, Small Commercial Unit, Multi-Family or Municipal Facility. (Metal or plastic container 2 yards or larger.)

1.23 Legitimate Complaint- Any complaint by a Customer or the City in a case where the applicable requirements of this Agreement concerning the collection of Solid Waste and Recyclable Material were not satisfied by the Contractor.

1.24 Missed Collection- Failure to collect the Solid Waste, Yard Trash, Bulky Waste, or Recyclable Material that was properly Set Out for Collection by a Customer on the scheduled collection day.

1.25 Multi-Family –All residential dwelling units of more than four (4) units considered to be condominiums, apartment houses, quadplexes or grouped housing including Residential Assisted Living Facilities.

1.26 Municipal Facilities – Means only those specific municipal locations as set forth on Exhibit C of this Agreement.

1.27 Non-Collection Notice -A written form, flag, sticker or other instrument that is used by the Contractor to notify a Customer of the reason(s) why the materials Set Out by the Customer were not collected by the Contractor.

1.28 Recycling – The collection of Recyclable Materials pursuant to this Agreement, including any delivery of, Recyclable Materials called for by this Agreement.

1.29 Recyclable Materials – The following items are classified as Recyclable Materials under this Agreement:

(a) Metal or Aluminum Cans – Clean aluminum, tin or steel food or beverage containers.

(b) Paper and Cardboard – clean and dry flattened cardboard, newspapers, magazines, office paper and common mail.

(c) Plastic – Bottles and Jugs – food and liquid containers with the lids on (PETE or polyethylene terephthalate and HDPE or high-density polyethylene).

1.30 Residential Unit – Any structure, shelter, trailer, or any part of a multifamily building with fewer than four (4) units used within the corporate limits of the City occupied by a person or group of

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persons. A Residential Unit shall be deemed occupied when either water or domestic electric and power services are being supplied to the unit. A condominium dwelling, whether of single or multi-level construction, consisting of less than four contiguous or separate single-family dwelling units, shall be treated as a Residential Unit, except that each single-family dwelling within any such Residential Unit shall be billed separately as a Residential Unit.

1.31 Set Out - The preparation and placement of Waste Material, Bulky Waste, and E-Waste for collection at the Customer's premises, in accordance with the requirements in this Agreement.

1.32 Small Commercial Unit - A small commercial business including but not limited to, offices, stores, service stations, restaurants, amusement centers, schools, churches, etc. located within the boundaries of the City, and whose Solid Waste is placed in not more than one 96-gallon container per collection day.

1.33 Solid Waste – Useless, unwanted or discarded materials with insufficient liquid content to be free-flowing, that result from domestic, industrial, commercial, agricultural, governmental and community operations which require proper storage, collection, transportation and disposal to prevent environmental pollution inimical to public health, safety and welfare. Solid Waste does not include sewage, earth or material used to fill land in accordance with construction codes, mining residues, slag, dissolved or suspended solids in industrial waste water effluents which are not acceptable for disposal in sanitary sewage treatment system or any material included in the definition of Excluded Waste. Solid Waste is commonly referred to as garbage.

1.34 Special Waste – Any nonhazardous solid waste which, because of its physical characteristics, chemical make-up, or biological nature requires either special handling, disposal procedures including liquids for solidification at the landfill, documentation, and/or regulatory authorization, or poses an unusual threat to human health, equipment, property, or the environment. Special Waste includes, but is not limited to:

(a) Waste generated by an industrial process or a pollution control process;

(b) Waste which may contain residue and debris from the cleanup of spilled petroleum, chemical or commercial products or wastes, or contaminated residuals;

(c) Waste which is nonhazardous as a result of proper treatment pursuant to Subtitle C of the Resource Conservation and Recovery Act of 1976 (“RCRA”);

(d) Waste from the cleanup of a facility which generates, stores, treats, recycles or disposes of chemical substances, commercial products or wastes;

(e) Waste which may contain free liquids and requires liquid waste solidification;

(f) Containers that once contained hazardous substances, chemicals, or insecticides so long as such containers are “empty” as defined by RCRA;

(g) Asbestos containing or asbestos bearing material that has been properly secured under existing Applicable Law;

(h) Waste containing regulated polychlorinated biphenyls (PCBs) as defined in the Toxic Substances Control Act (TSCA);

(i) Waste containing naturally occurring radioactive material (NORM) and/or technologically enhanced NORM (TENORM); and 4

(j) Municipal or commercial solid waste that may have come into contact with any of the foregoing.

1.35 Stable Matter – All manure and other waste matter normally accumulated in or about a stable, or any animal, livestock or poultry enclosure, and resulting from the keeping of animals, poultry or livestock.

1.36 Tires- Discarded automotive, motor vehicle, and trailer tires, including rims.

1.37 Transition Period- The period of time between the Effective Date and the Commencement Date.

1.38 Transition Plan - A document describing in detail the activities that will be undertaken for the transition period.

1.39 Waste Material – All nonhazardous, Solid Waste (including Yard Waste, Tires and Recyclable Materials) generated at Residential Units and Municipal Facilities that is not excluded by this Agreement. Waste Material shall not include any Excluded Waste.

1.40 White Goods - Large discarded appliances, including but not limited to refrigerators, ranges, washing machines, clothes dryers, water heaters, freezers, and air conditioners. White Goods must be generated by the Customer at the Customer's improved real property where the White Goods are collected.

1.41 Vegetable Waste – Putrescible solid waste resulting from the processing of plants for food by commercial establishments such as canneries. This definition does not include waste products resulting from the preparation and consumption of food in places such as cafeterias and restaurants.

1.42 Yard Waste – Grass, leaves, flowers, stalks, stems, tree trimmings, branches and tree trunks. All tree and shrubbery trimmings shall be of such size that they can be readily loaded by one (1) person. Stumps, trees, limbs and other such objects shall be cut in lengths of no greater than four (4) feet if the diameter of the item is less than six (6) inches, and shall be cut in lengths of no greater than two (2) feet if the diameter of the item is greater than six (6) inches. For yard waste collection services, grass, pine needles, leaves, flowers, stalks, stems, and small tree trimmings (less than two (2) feet in length and less than two (2) inches in diameter) shall be in a container. Larger tree trimmings shall be laid neatly in piles at curbside. Branches in excess of two (2) feet in length may, but are not required to be, in a container. Contractor shall be obligated to collect unlimited amounts of yard waste from each Residential Unit.

SECTION 2: CONTRACTOR’S EXCLUSIVE FRANCHISE

2.1 Adoption of Recitals. The above recitals are true and correct and are hereby incorporated by reference.

2.2 Scope of Services. Contractor shall furnish all equipment, trucks, personnel, labor, and all other items necessary to perform the Services. The Services shall not include the collection, disposal, or recycling of any Excluded Waste or Waste Material located at any Location Type not designated above, or any Waste Material/Service Types not designated in Exhibit A.

2.3 Sole and Exclusive Franchise. Contractor is hereby granted the sole and exclusive franchise, license, and privilege to provide for the collection and disposal or recycling, if applicable, of all conforming Waste Material (as defined in Exhibit A) for the following types of locations (“Location Types”) within the territorial jurisdiction of the City (the “Services”): Residential Units, Small Commercial Units Large Commercial Units, Municipal Facilities, Industrial - Permanent Units and Industrial - Temporary Units. 5

2.4 Limitations on the Franchise. Contractor has the right, but not the exclusive right, to collect construction and demolition debris.

2.5 Exempt Waste. The following types of Exempt Waste are not subject to the Contractor's exclusive franchise under this Agreement. These Exempt Wastes may be collected and taken to a licensed disposal site or Materials Recovery Facility by the owner or occupant of the improved property where the Exempt Waste is generated, or by their agent, at the owner's or occupant's expense.

a. Land Clearing Debris.

b. Yard Trash generated by a Commercial Lawn Care Company or plant nursery.

c. Roofing materials generated, collected, and transported by a roofing company.

d. Recovered Materials generated on Commercial Property.

e. Excavated fill and earthen material.

f. Solid Waste and by-products from an industrial process.

g. Liquid, semisolid, or contained gaseous material resulting from domestic, industrial, commercial, mining, agricultural, or governmental operations.

h. Trash and debris associated with farming operations.

i. Wrecked, scrapped, ruined or dismantled motor vehicles or motor vehicle parts, including used oil, Tires (except as provided in Section 7.4), and lead-acid batteries.

j. Boats, boat motors, and boat trailers.

k. Disaster Debris.

l. Hazardous, Biomedical, and Radioactive Waste.

m. Sludge.

SECTION 3: TERMS AND CONDITIONS

3.1 Initial Term. This Agreement begins on the Effective Date and expires ten (10) years after the Commencement Date.

3.2 Renewal. At the end of the initial term and at the end of each renewal term (if any), the City shall have the right to renew this Agreement for additional two (2) year periods, unless the Contractor gives written notice to the City Manager that the Contractor is not willing to renew this Agreement and such notice is delivered at least three hundred and sixty (360) calendar days before the end of the then current term of the Agreement. Regarding the initial term and the renewal terms (if any), the City shall give written notice to the Contractor at least one hundred eighty (180) calendar days before the end of the then current term if the City wishes to renew this Agreement. Each renewal term shall be one year in duration, unless the City and Contractor mutually agree to a longer term. Notwithstanding the City's right to renew this Agreement, the cumulative duration of all renewal terms shall not exceed four (4) years.

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SECTION 4: SERVICE AREA

4.1 Description of the Service Area. The Service Area for this Agreement shall be the incorporated area of the City of Palm Bay.

4.2 Newly Developed Areas. If the City issues a building permit for development of new areas (of the same Location Types as designated above) within the City’s territorial jurisdiction during the Term of this Agreement, such areas shall automatically be subject to this Agreement. The City shall provide Contractor with written notification of such newly developed areas and within thirty (30) days after receipt of such notification, Contractor shall provide the Services as set forth in this Agreement in such newly developed area(s).

4.3 Adjustments to the Service Area. The boundaries of the Service Area may be adjusted if lands are added to or removed from the City pursuant to an annexation, interlocal agreement, or similar change. In such cases, the rights of the Contractor may be revised in accordance with Section 171.062, Florida Statutes, or other Applicable Laws.

The annexation of lands after the Effective Date may require the Contractor to provide Collection Services in the annexed area or, in the alternative, such area may be served by another provider. If the City annexes any new areas that it wishes for Contractor to service, the Parties shall negotiate a mutually acceptable amendment to this Agreement adding such annexed areas to the scope of the Services and setting forth the rates that will apply for the Services in such area(s). In either case, the Contractor shall provide its services to the City (with or without the annexed area) for the Rates established in this Agreement. There shall be no change in the Contractor's Rates if Collection Service in the annexed area is provided by another provider.

SECTION 5: CONTRACTOR 'S OBLIGATIONS PRIOR TO COMMENCEMENT DATE

5.1 Contractor’s Transition Plan. Contractor shall participate in transition meetings as scheduled and conducted by the City Manager, to plan and manage the transition process so that no service interruption occurs. Contractor is responsible for providing a smooth transition in services to minimize inconvenience to customers. To accomplish this objective, Contractor shall submit to the City Manager, no later than thirty (30) Days following the Effective Date, a transition plan that provides a detailed description of how Contractor will plan and prepare for providing Residential Solid Waste Collection Services, Residential Recyclables Collection Services, Yard Waste, Bulky Waste and Commercial Solid Waste Collection Services leading up to the Commencement Date. The transition plan must meet the approval of the City Manager. At a minimum, Contractor must address the following specific performance requirements in the transition plan and accomplish them according to deadlines specified in the plan:

a. Coordination of meetings with the outgoing Contractor and the City, if necessary. b. Schedule of transition meetings with the City staff leading up to the Commencement Date. c. Schedule for any additional necessary labor, vehicles, equipment, and containers and preparation to obtain the same. d. Schedule for removal and replacement of containers utilized by outgoing franchise for Commercial Solid Waste Collection Service. e. Within six months of commencement of services, a Schedule for providing a vehicle and equipment list and route summary to the City Manager and ensuring that all vehicles are street legal (registered, insured, licensed, and tagged). f. Schedule for delivering the Contractor -provided information brochure to all customers (existing and new) prior to the Commencement Date, subject to approval by the City Manager. g. Schedule for conducting dry-runs of collection routes. h. Contractor will develop a multi-faceted media and communications plan featuring the City approved mailers, community events, Internet updates, media outreach, and phone calls to provide 7

information about new services to customers. All education and outreach materials and information shall be reviewed and approved by the City prior to dissemination. i. Contractor will prepare and distribute the City approved educational and outreach materials to all City residents including service days, proper recycling methods, and the local phone number for Contractor 's customer service center. j. Contractor will provide direct access to professional staff to address questions and concerns. 5.2 Contractor will provide Residents: a. comprehensive information on Carts, including size options. b. full access to a Contractor based team of transition experts to answer questions and assist residents on choosing the Cart size that best meets their needs. c. access to a customer service professional before, during, and after business hours that can answer questions about Carts or transition, process requests for a different Cart size, and provide answers on proper recycling.

5.3 Exchange of Carts and Bins. The Contractor shall provide any existing customer the option to exchange two sixty-four-gallon Carts for one ninety-six gallon Cart without charge, one time before November 1, 2020. All other Residential Units shall have the option to request a one-time container size exchange of one sixty-four (64) gallon Cart to either a thirty-five (35) gallon or ninety-six (96) gallon Cart, without charge before November 14, 2020. Cart exchanges thereafter, other than those which are the Contractor’s responsibility as listed in 7.2, shall be subject to the fee schedule in Exhibit B. the Contractor shall provide the size Bin requested by the City or Customer, if the Contractor has the requested size in stock. The Contractor shall deliver the requested Cart or Bin within five (5) operating days after receiving the Customer's request.

SECTION 6: COLLECTION OPERATIONS – GENERAL PROVISIONS

6.1 Location of Carts, Bundles and Piles for Collection. Each cart, bundle or Pile shall be placed at curbside for collection. Containers, Bundles and Piles shall be placed as close to the roadway as practicable without interfering with or endangering the movement of vehicles or pedestrians. When construction work is being performed in the right-of-way, Containers, Bundles and Piles shall be placed as close as practicable to an access point for the collection vehicle. Contractor may decline to collect any Container, Bundle or Pile not so placed or any Waste Material not in a Cart, Bundle or Pile as specified in the applicable Exhibit C.

6.2 Hours of Operation. Collection of Waste Material shall not start before 6:00 A.M. or continue after 7:00 P.M. Exceptions to collection hours shall be effected only upon the mutual agreement of the City Manager and Contractor, or when Contractor reasonably determines with mutual agreement of the City Manager that an exception is necessary in order to complete collection on an existing collection route due to unusual circumstances.

6.3 Routes of Collection. Collection routes shall be established by the Contractor. Contractor shall submit the Residential Unit and Municipal Facilities collection routes to the City at least two (2) weeks in advance of the commencement date for such route collection activity. The Contractor may from time to time make changes in routes or days of collection affecting Residential Units or Municipal Facilities, provided such changes in routes or days of collection are submitted to the City Manager at least two (2) weeks in advance of the commencement date for such changes. Contractor shall promptly give written or published notice, including automated phone calls or other electronic means of communication, to the affected Residential Units.

6.4 Holidays. The Contractor shall not be required to provide Solid Waste, Yard Waste, Bulky Waste or Recycling Service on any holiday the Designated Facility for that service is closed and will not receive such materials. If the scheduled collection day for Solid Waste, Yard Waste or Bulky Waste is a holiday, Contractor shall provide collection on the next scheduled collection day. A holiday schedule will be discussed 8 and finalized by the parties by October 1 for the following year; for the first year of the contract, the holiday schedule will be established during the transition period.

6.5 Collection Equipment. The Contractor shall always possess sufficient vehicles and equipment in good working order as shall permit the Contractor to adequately and efficiently perform the contractual duties specified in this Agreement. All vehicles shall be licensed in the state of Florida and shall be operated in compliance with all applicable state, federal, and local regulations.

6.6 Condition. All equipment shall be kept in good repair, appearance and in a sanitary, clean condition at all times. Each vehicle shall have clearly visible on each side the identity and telephone number of the Contractor.

6.7 Properly Equipped. Each vehicle shall carry appropriate tools and supplies to clean up litter and spillage that may occur during collection and delivery. All vehicles shall be sufficiently secure so as to prevent littering of material and spillage of fluids during and after transport from pickup location. No vehicle shall be overloaded or unsecure.

6.8 Vehicle and Equipment Inventory. The Contractor shall provide to the City an inventory of vehicles and equipment designated to provide the services specified in this Agreement. This inventory shall include, at a minimum, the inventory identification number, the make and model, the date of purchase, and the age of each piece of equipment and vehicle. The City reserves the right to inspect the Contractor’s service facility and the equipment and vehicles used by the Contractor to perform under this Agreement.

6.9 Reserve Vehicles and Equipment. Contractor shall have access to or possess enough additional equipment so that no delays in the daily collection or disposal are experienced. The use of reserve vehicles and equipment shall include, but not be limited to, occasions when frontline vehicles and equipment are out of service, or when unanticipated delays will prevent frontline vehicles and equipment from completing the collection route(s) within the established hours of collection.

6.10 Delivery. All Recyclable Material collected for delivery and sale by the Contractor shall be hauled to a processing facility selected by the Contractor. The charge for processing shall be included in the rates set forth in Exhibit B. Notwithstanding the foregoing, if a load of Recyclable Material is overly contaminated (contains more than 20% of non-Recyclables), contains Excluded Waste, and/or is rejected by the material recycling facility (an “Unacceptable Load”), Contractor may landfill Unacceptable Loads at an approved Disposal Site.

6.11 Customer Education. The Contractor shall notify all Customers at Residential Units about Set Out, service-related inquiries, complaint procedures, rates, regulations, and day(s) for scheduled service type collections.

6.12 Litter or Spillage. The Contractor shall not cause or allow any litter or spillage of Solid Waste or other materials to occur in the City as a result of the Contractor's activities. When the Contractor is transporting Solid Waste or other materials, the materials shall be contained, tied, or enclosed so that leaking, spilling and blowing are prevented. The Contractor shall immediately clean up any litter, leakage, or spillage caused by the Contractor's activities. If spillage occurs with oil, hydraulic fluids, leachate, or other liquids, the Contractor shall immediately clean up the spill and then report the time, location, and other relevant details to the City Manager.

6.13 Commingling of Materials Prohibited. When collecting or transporting Solid Waste or Recyclables, the Contractor shall not commingle: (a) Recyclables with Yard Waste, Bulky Waste or other types of Solid Waste; (b) Residential Waste with any Solid Waste or other materials collected or generated outside of the City; or (c) Residential Waste with Solid Waste or other materials collected at or generated on any property that is not Residential Property. Different types of Recyclable Materials may be commingled. 9

6.14 Hazardous Waste Prohibited. The Contractor shall not collect any item or material that is a Hazardous Waste. If Hazardous Waste is placed at a Customer's Curbside Collection Point, the Contractor shall notify the Customer that the Hazardous Waste cannot be collected by the Contractor.

6.15 Specifications for all Recyclable Materials. Recyclable Materials shall comply with the specifications provided by Contractor in Exhibit D.

6.16 Designated Facility. Contractor shall deliver Solid Waste, Bulky Waste and Yard Trash to the Designated Facilities set forth below:

Solid Waste: Sarno Road Transfer Station, 3379 Sarno Road, Melbourne, Florida Bulky Waste: Sarno Road Landfill, 3379 Sarno Road, Melbourne, Florida Yard Trash: Sarno Road Landfill, 3379 Sarno Road, Melbourne, Florida

All Designated Facilities shall be properly licensed to receive the collected materials. Recyclables shall be delivered to a licensed Recovery Materials Processing Facility, as defined by Chapter 403, Part IV, Florida Statutes.

6.17 Out of Scope Services May Be Contracted for Directly with Customers. Contractor may provide collection and disposal or recycling service within the territorial jurisdiction of the City for any Waste Material and/or Location Types that are outside the scope of this Agreement pursuant to such terms and conditions as may be mutually agreed upon by Contractor and such Customers. Such services and agreements are outside the scope of this Agreement, and this Agreement does not require Customers to use Contractor for such services, but they may do so at their discretion. The City agrees that Contractor may use any information received from the City in marketing all of its available services to the residents and Customers located within the City.

6.18 Employees. All employees shall be competent and skilled in the performance of the work to which they may be assigned. All employees shall have passed a background check to ensure that they do not constitute a hazard to the residents of the City. Failure or delay in the performance of this Contract due to the Contractor’s inability to obtain employees of the number and skill required shall constitute a default of the Agreement.

6.19 Non-Discrimination. Contractor shall not discriminate against any person because of race, sex, age, creed, color, religion or national origin in its performance of Services under this Agreement.

6.20 Licenses and Taxes. Contractor shall, at its own expense, obtain and maintain all licenses and permits required by Applicable Law. Any revocation of Contractor's licenses or permits shall be reported to the City Manager within three (3) Days.

SECTION 7: RESIDENTIAL COLLECTION SERVICES

7.1 Frequency. Contractor shall provide twice weekly automated curbside Solid Waste collection, once per week automated single-stream recycling collection and once per week manual collection of Yard Waste, and Bulky Waste (including up to four Tires per year per Residential Unit).

7.2 Carts. Contractor shall take possession of all City-owned 64-gallon containers. Contractor at its own cost and expense shall provide the initial residential Carts for new customers or Carts for existing customers requiring replacement caused by ordinary wear and tear. Initial residential Carts consist of one container for Solid Waste and one for Recyclables in the size chosen by customer of either a sixty-four (64) gallon, a thirty-five (35) gallon or ninety-six (96) gallon. Contractor at its own cost and expense shall provide

10 the initial Cart exchange as described in Section 5.3 above. All Carts, whether provided before the Effective Date or during the term of this Agreement, shall be considered property of the City. Contractor may charge for any additional Carts consistent with the fees in Exhibit B. Contractor will collect Cart contents only.

If Solid Waste or Recycling Carts are lost, stolen, damaged or destroyed, not through the willful or intentional abuse or misuse of Customer, Contractor shall deliver to the Customer a replacement Cart within three business days of request at no charge to the Customer.

Repairs to Carts for damage caused by ordinary wear and tear by the Customer or by Contractor shall be the responsibility of Contractor. These repairs include replacement of wheels, lids, hinges, axles, and handles. Contractor shall repair or replace damaged containers. Contractor shall have the right to charge Customers for Carts damaged through willful or intentional abuse or misuse.

7.3 Construction and Demolition Debris from Minor Home Improvement Projects. Contractor understands and agrees to collect as part of its regular Residential Solid Waste Collection Service that small amount of containerized construction and demolition debris resulting from a Residential Customer’s minor home improvement projects. However, treated wood (CCA) (ex. wood used for decks, docks, fences, playground and landscaping timbers, utility poles and railroad ties) is prohibited.

7.4 Yard Waste. Residential Customers shall place their Yard Trash at Curbside for Collection. There shall be no limit to the quantity of Yard Waste that will be collected from each residence so long as the Yard Waste is prepared in accordance with the City Code of Ordinance 150.42 (b) and (c).

7.5 Recyclable Materials. Recyclable Materials shall be Set Out for collection in a Recycling Cart. Contractor will collect Cart contents only.

7.6 Bulky Waste. Contractor shall provide unlimited bulky waste collection (including move-out piles on all public right-of way) to residential customers. Contractor will pick up Bulky Waste placed at Customer’s Curbside Collection Point once a week. Contractor shall be responsible for identifying the Bulky Waste and picking it up, including arranging for a clam truck to pick up large piles. All Bulky Waste will be removed within three (3) operating days of the driver’s logging the bulky waste into the Contractor’s computer system or when the Contractor is notified of the Bulky Waste by a Customer.

7.7 Tires. Contractor shall collect up to a maximum of four (4) tires as Waste Material from each Residential Unit per year.

7.8 Time for Placement. Each Residential Customer shall place their Solid Waste, Yard Trash, Bulky Waste and Recyclable Materials at the Curbside prior to 4:00 a.m. on the scheduled collection day(s) for such materials.

7.9 Special Circumstances. The Contractor shall provide wheel-out solid waste container service from single-family residences for residents who are physically disabled and unable, or have no other means, to place their carts, Bulky Waste, White Goods, or Electronic Waste at the collection point. The Contractor will provide the Customer with any needed forms to establish this service.

7.10 Procedures for Missed Collections. If the City Manager or a Customer notifies the Contractor about a Missed Collection, the Contractor shall promptly return to the Customer's Premises and collect the Solid Waste, or Recyclable Material that has been Set Out for Collection. If the Contractor is notified before 12 o’clock p.m. (noon), the Collection shall be completed before the end of that day. If the Contractor is notified after 12 o’clock p.m. (noon), the Collection shall be completed before 12 o’clock p.m. (noon) on the next operating day.

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SECTION 8: COMMERCIAL SERVICE

8.1 Contractor shall collect Solid Waste from Commercial Customers at least once per week or pursuant to a Special Event permit, as applicable. Commercial Solid Waste Collection Service shall be provided up to six days a week. Multi-Family units receive Recycling services but do not receive Yard Waste services pursuant to this Agreement.

8.2 Special Waste. This Agreement is not intended to require the Contractor to collect Excluded Waste generated by Commercial Customers.

8.3 Collection Point. Contractor’s collection of Solid Waste from Commercial Customers shall be at the locations on the subject property that are mutually acceptable to Contractor and the Commercial Customer, and in compliance with City Code. If a dispute should arise between a Commercial Customer and Contractor regarding the collection point, the City Manager shall designate a commercially reasonable and safe collection point.

8.4 Hours and Holidays. Commercial Solid Waste Collection Service for Solid Waste shall take place between 5:00 a.m. and 7:00 p.m. Monday through Saturday, except as otherwise agreed by the City Manager.

8.5 Holidays. Contractor shall not be required to provide Commercial Solid Waste Collection Service on Holidays. In the event Commercial Solid Waste Collection Service normal collection day falls on a Holiday, Contractor shall provide collection on the next scheduled collection day, unless an earlier make-up date is agreed to between the Commercial Customer and the Contractor.

8.6 Special Events. Contractor shall provide Commercial Solid Waste Collection Service for Special Events pursuant to a written agreement between the Contractor and the Commercial Customer operating the Special Event and subject to the Special Event permit issued by the City.

8.7 Carts or Bins. Collection of Solid Waste from Commercial Customers shall be from Contractor provided Carts or Bins. Commercial Customers utilizing Carts shall be charged based upon a minimum of 2 cubic yards per week. Commercial Customers shall be instructed to place all Solid Waste inside of designated containers. If the Solid Waste placed out for collection is not placed inside of a designated container and Contractor elects to collect the material, Contractor’s additional charge shall reflect the number of additional cubic yards serviced. For example, if the Commercial Customer has been designated a dumpster sized for 8 cubic yards and items are placed outside of the Bin, Contractor shall empty the dumpster (8 cubic yards) then Contractor may place the remaining items into the dumpster Container and empty it a second time (additional 8 cubic yards), resulting in twice the charge for servicing the dumpster two times. Contractor shall provide the Commercial Customer being charged for the additional service with a date-stamped photograph showing the reason for the additional service. If Contractor charges for such an additional service more than once during any twelve (12) month period, Contractor may require the Commercial Customer to receive a larger Bin and to pay the rate for such larger Bin. Contractor shall maintain a log of all additional services charged and Bin sizes increased pursuant to this paragraph and provide such log to the City upon request.

8.8 Commercial Recyclables. As required by §§403.7046 and 403.713, Fla. Statutes, this Agreement is not intended to require the Contractor to collect Recyclables generated by commercial establishments and businesses.

SECTION 9: MUNICIPAL FACILITIES

9.1 At no additional charge to the City, the Contractor shall collect and dispose of Solid Waste and Recyclables from Municipal Facilities, as provided in Exhibit E, and for Special Events.

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9.2 Contractor shall collect Solid Waste and shall collect Recyclables, which materials are generated by the general public in parks, picnic areas, City streets and property owned, leased, rented and controlled by the City.

9.3 Collection from Municipal Facilities shall be in accordance with the collection schedule. Solid Waste and Recyclables collection service from Municipal Facilities shall be provided based on a schedule agreed to by the parties that prevents the creation of a public nuisance or a threat to the public health, safety, or welfare.

9.4 Collection Point. Contractor collection of Solid Waste and Recyclables from Municipal Facilities shall be at the collection point, which collection point for each of the properties listed as City Property shall be the locations on the subject property that can be accessed by Contractor’s vehicles, as determined by the City Manager.

9.5 Special Events. Contractor shall provide, at no cost to the City, collection of Solid Waste and Recycling which is generated at two (2) City annual events: Independence Day Celebration held in July and Holiday Event/ Parade held in December; or at alternate events as requested by the City.

SECTION 10: RATES FOR SERVICES; ADDITIONAL FEES AND COSTS

10.1 Rates for Services. The rates for all Services shall be as shown on Exhibit B, subject to the rate adjustments and additional fees and costs as set forth in this Agreement. The Disposal Costs (also known as “tipping fees”) shall be paid by the Contractor and included in the base collection fee.

10.2 Annual Rate Adjustments. The annual adjustment of the rates for all services shall be three percent (3%) annually.

10.3 Cost Adjustments. Once each year, the Contractor may petition the City for a rate adjustment, based on extraordinary changes in the cost of providing services under this Agreement due to (a) any third party disposal or recycling facility being used; (b) changes in local, state, or federal rules, ordinances or regulations; (c) changes in taxes, fees or other governmental charges (other than income or real property taxes); (d) increased fuel costs; and (e) changes in costs due to a Force Majeure Event. The Contractor shall submit appropriate documentation to fully explain and support any claim for a rate adjustment. The Contractor's request shall include an audited statement that documents the extraordinary changes in the Contractor's costs. The City Manager shall review and recommend approval or denial of the rate adjustment. The City Council shall consider the Contractor's request for a rate adjustment at a duly noticed public meeting. At its sole discretion, the City Council may approve or deny the request. If the request is granted, the City Council shall have the right to reduce the Contractor's rates when the cost of the Contractor's operations returns to normal. Every six (6) months after a request is granted, the City Council shall have the right to request, and the Contractor shall prepare, an updated audit to demonstrate why the extraordinary rate adjustment should remain in effect.

SECTION 11: INVOICING AND PAYMENTS

11.1 Customers Billed by the City. The City shall bill the following types of residential customers: single-family homes, duplexes, and triplexes. The City will communicate any changes in service level by customer address to the Contractor. Billing of residential Customers shall be the sole responsibility of the City. Contractor shall not send billing information to residential Customers, unless otherwise directed by the City and approved in writing by the City. No additional fees or charges for residential Solid Waste Collection Services or residential Recyclable Collection Service provided for in this Agreement shall be billed by Contractor. Invoicing by the City to the Residential Customers who have utility services with the City shall be monthly. Customers that do not have City utility services will be billed quarterly.

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a. The City shall report to Contractor by the 5th of each month the total number of addresses subject to this Agreement and that have been billed for Services by the City and on a quarterly basis, parcel data and a list of addresses billed for the Services by the City. Fees will apply only to actual services rendered per residence. "Actual Service" will be linked to the status of utility service at the residence, i.e., utility service on "suspension status" or disconnected for any reason shall not be "active". Solid waste collection service shall not be considered to have been rendered while the utility account is not on active status.

b. Contractor shall invoice the City for the number of addresses reported in 11.1(a) within fifteen (15) days of receiving the City’s address count each month. The City shall remit to the Contractor all payments received from customers billed monthly for Services provided by Contractor pursuant to this Agreement within 30 days of receipt of Contractor’s invoice. If the City receives a partial payment, the City shall remit the partial payment and any additional payments the City receives for the delinquent accounts. The risk of non‐payment is borne by the City. No later than 90 days from receipt of the invoice due date, the City shall remit to the Contractor the full outstanding balance on the invoice irrespective of whether customers have fully paid the balance to the City.

11.2 Invoicing the Customer Directly. Contractor shall be solely responsible for invoicing each individual Customer for all multi-family Units larger than a triplex, Assisted Living Facilities (ALFs) operating in single-family residential properties, Small Commercial Units, Large Commercial Units, Industrial Permanent Units, and Industrial Temporary Units. Services rendered to such Customer under this Agreement within seven calendar days following the end of the month, and the Customer shall pay Contractor’s invoices within 30 days. The risk of non‐payment for Commercial Customers is borne by the Contractor.

11.3 Payments to the Contractor. Payments to the Contractor may be made by check or ACH only; no purchasing cards or credit cards will be accepted. Payments not made on or before their due date may be subject to late fees of one and one-half percent (1.5%) per month (or the maximum allowed by law, if less). Payments to the Contractor by the City shall not be subject to a late fee if paid in full within 90 days. If the Customer withholds payment of a portion or entire invoice and it is later determined that a portion or all of such withheld amount is owed to Contractor, such amount shall be subject to the late fees provided in this Section from the original due date until paid, subject to applicable law.

11.4 Franchise Fee. The Franchise Fee shall pertain to all Commercial Solid Waste Collection Service, including Multi-Family. Contractor shall pay the City a Franchise Fee in the amount of ten percent (10%) of gross revenues collected in the immediately preceding month pursuant to the franchise granted in this Agreement, which payment shall be provided to the City on or before the last calendar day of each month.

11.5 Rebate for Recycled Carts. Carts that are damaged or otherwise unusable may be recycled. Any fee the Contractor receives from the Recycled Carts shall be submitted as a rebate to the City within 30 days of when the fee is received by Contractor.

11.6 Unpaid Invoices. If any amount due to Contractor from a Customer is not paid within sixty (60) days after the date of Contractor’s invoice, Contractor may suspend that Customer’s Services until the Customer has paid its outstanding balance in full. If Contractor suspends Service, the Customer shall pay a service interruption fee in an amount determined by Contractor in its discretion up to the maximum amount allowed by Applicable Law.

11.7 Suspension at Direction of City. If the City wishes to suspend or discontinue Services to a Customer for any reason, the City shall send Contractor a written notice (email is acceptable as long as its receipt is acknowledged by Contractor) identifying the Customer’s address and the date the Services should be suspended or discontinued. In the event of Service suspension, the City shall provide additional email notification to Contractor if/when it wishes to reactivate the suspended Services. Upon receipt of a notice of reactivation, Contractor shall resume services on the next regularly scheduled collection day. 14

11.8 Verification of City Billings. With respect to any services in which the Contractor’s billing is dependent upon the City’s reporting of the number of addresses subject to this Agreement, the Contractor shall be entitled to confirm at least once each year that all addresses receiving Services under this Agreement are actually being billed by the City and that the City’s reporting on such addresses is accurate.

SECTION 12: TERMINATION

12.1 This Agreement may be terminated by either party in the event of a material breach by the other party to fulfill its obligations under this Agreement through no fault of the terminating party, provided that no termination may be effected unless the other party is given (1) not less than one hundred eighty (180) calendar days' written notice (delivered by certified mail, return receipt requested) of intent to terminate, and (2) an opportunity for consultation in good faith with the terminating party prior to termination.

12.2 The opportunity for consultation will include an opportunity to cure the events leading to any material breach within thirty (30) calendar days of the terminating party’s written notice. If additional time is needed to effect a cure, such time may be requested in writing from the terminating party subject to the terminating party’s approval, which will not be unreasonably withheld.

12.3 This Agreement may be immediately terminated in writing by the City if (1) a federal or state proceeding for relief of debtors is undertaken by or against Contractor, or if Contractor makes an assignment for the benefit of creditors; (2) Contractor engages in any dishonest conduct related to the performance or administration of this Agreement; or (3) Contractor fails to obtain and maintain the required Performance Bond.

12.4 Upon termination, the City shall pay Contractor only such charges and fees for the Services performed on or before the termination effective date and Contractor shall collect its equipment, and Contractor shall have no further obligation to perform any Services under this Agreement.

SECTION 13: COMPLIANCE WITH LAWS

Contractor warrants that the Services will be performed in a good, safe and workmanlike manner, and in compliance with all applicable federal, state, provincial and local laws, rules, regulations, and permit conditions relating to the Services, including without limitation any applicable requirements relating to protection of human health, safety, or the environment (“Applicable Law”). In the event any provision of this Agreement conflicts with an existing ordinance of the City, this Agreement shall control and Contractor shall not be fined, punished, or otherwise sanctioned under such ordinance. Contractor reserves the right to decline to perform Services, which, in its judgment, it cannot perform in a lawful manner or without risk of harm to human health, safety or the environment.

SECTION 14: TITLE TO WASTE

Title to Waste Material shall pass to Contractor when loaded into Contractor’s collection vehicle or otherwise received by Contractor. Title to and liability for any Excluded Waste shall at no time pass to Contractor.

SECTION 15: NON-COLLECTION PROCEDURES

15.1 The Contractor shall place a Non-Collection Notice on a Customer's Collection Container or other visible location, if the Contractor decides that the Contractor will not collect the Customer's Waste Material because the Waste Material was not Set Out in compliance with the applicable requirements. If the Contractor does not place a Non-Collection Notice on the Customer's Collection Container, or other visible location, the City Manager may require the Contractor to return to the Customer's premises promptly and collect the Waste Material. If the City Manager notifies the Contractor before 12 o’clock p.m. (noon), the 15 collection shall be completed before the end of the day. If the City Manager notifies the Contractor after 12 o’clock pm noon, the collection shall be completed before 12 o’clock pm noon on the next Operating Day.

15.2 The Contractor will make commercially reasonable efforts to determine whether a Customer's Recycling Container contains Non-Conforming Material or excessively contaminated Recyclable Materials, but the Contractor is not responsible for taking extraordinary efforts to review the contents of every Container. The Contractor may leave Non-Conforming Material and excessively contaminated Recyclable Materials that is easily visible in the Recycling Container, and the Contractor shall immediately place a Non-Collection Notice on the container, explaining why the material was not collected.

15.3 The Contractor shall not collect Residential Waste or Commercial Waste from a Customer if the Contractor believes the Residential Waste or Commercial Waste contains Excluded Waste, including but not limited to Hazardous, Radioactive, or Biomedical Waste. In such cases, the Contractor shall place a Non- Collection Notice on the Collection Container, take photographs of the improper waste (if possible), and immediately notify the Field Supervisor. If the generator of such waste is unknown, the Contractor shall work with the City Manager to identify the generator and identify an appropriate method to remove and dispose of the waste in a lawful manner.

15.4 If a Cart is temporarily inaccessible, the Contractor shall provide Service later the same day, whenever feasible. If it is not feasible, the Contractor shall leave a Non-Collection Notice and provide Collection Service on the next Operating Day.

15.6 The design and content of the Non-Collection Notices shall be developed by the Contractor but shall be subject to the approval of the City Manager. At a minimum, the Non-Collection Notices shall contain the following information: the issuance date; the Contractor's reason for not providing Service; information advising the Customer how to correct the problem; and the telephone number to call if the Customer has any questions for the Contractor.

15.7 Excluded Waste. If Excluded Waste is discovered before it is collected by Contractor, Contractor may refuse to collect the entire Cart or Bin that contains the Excluded Waste. In the event Excluded Waste is present but not discovered until after it has been collected by Contractor, Contractor may, in its sole discretion, remove, transport, and dispose of such Excluded Waste to a facility authorized to accept such Excluded Waste in accordance with Applicable Law and charge the depositor or generator of such Excluded Waste for all direct costs incurred due to the removal, remediation, handling, transportation, delivery, and disposal of such Excluded Waste. The City shall provide all reasonable assistance to Contractor to investigate to determine the identity of the depositor or generator of the Excluded Waste and to collect the costs incurred by Contractor in connection with such Excluded Waste. Subject to the City’s providing all such reasonable assistance to Contractor, Contractor shall release City from any liability for any such costs incurred by Contractor in connection with such Excluded Waste, except to the extent that such Excluded Waste is determined to be directly attributed to the City.

SECTION 16: CITY INFRASTRUCTURE IMPROVEMENTS

The City reserves the right to improve any street or other infrastructure such as stormwater, water, or wastewater utilities, which may prevent Contractor from traveling its accustomed route or routes for collection within reason. No additional compensation shall be made for interference. A map of planned areas of street re-surfacing or other significant infrastructure projects shall be provided to Contractor annually by the City and updated within reasonable time frames. If a street is completely blocked from service because of City construction or improvement, individual Customers will be responsible for bringing trash to the head of the street for collection by Contractor.

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SECTION 17: PUBLIC EDUCATION AND AWARENESS PROGRAM

17.1 Contractor and the City shall develop a public information program to encourage the residents and businesses in the Service Area to reduce the amount of Solid Waste generated, Recycle whenever possible, and safely manage and dispose of Solid Waste that is not Recycled. The program also will provide the public with information concerning Contractor’s services, fees, level of service and any proposed changes in those fees or services. Contractor’s participation in the public awareness program shall be at no additional cost to the City or the Customer.

17.2 Annual Mailing. At least once per year, Contractor shall distribute brochures or other written informational material concerning the City’s public information program regarding Solid Waste and Recyclable Materials. In addition to information about the program, these written materials will provide information regarding collection procedures, days and routes, service rates, regulations and complaint procedures in a format approved by the City. Contractor shall duplicate and deliver the materials to Residential Customers and Commercial Customers via U.S. mail, or as approved by the City Manager, at no additional cost to the City or Customer.

17.3 Recycling. Contractor is committed to assist the City in accomplishing the State of Florida’s Recycling goals. Efforts will be focused on increasing waste diversion with residential, Multi-Family, and commercial generators. Contractor shall provide written informational material about the City’s recycling program, which written material shall be delivered to participating Customers with the delivery of each recycling Container. Contractor will have a designated Commercial Account Manager to direct Contractor efforts to work directly with businesses to review current container size and service frequency and provide an analysis detailing cost savings that may be realized by adding Recycling programs.

17.3.1 As requested by the City, Contractor shall attend and participate in public meetings regarding the City’s Recycling program, including but not limited to homeowner’s association meetings and civic organizations.

17.3.2 All forms of communication regarding the City’s programs including, but not limited to, electronic, written, audio, video, graphics, logos, etc., shall be reviewed and approved by the City Manager prior to disseminating or presenting publicly.

SECTION 18: CUSTOMER SERVICE

18.1 The City requires responsive, friendly customer service at all times including interactions with residents by drivers and crews on the collection route, on the phone, emails, websites, and in all other forms of communication.

18.2 The Contractor shall address all complaints it receives courteously and promptly. The Contractor shall maintain a log all complaints it receives and provide the log to the City monthly. The Contractor must reasonably resolve the complaints it receives. If the Contractor believes that the complaint cannot reasonably be resolved, then the Contractor must promptly contact the City to discuss further action. If a high conflict or high-profile type complaint arises, the Contractor shall strive to identify same and promptly notify City Manager.

18.3 The District Manager or designee shall determine initially whether a Customer's complaint is a Legitimate Complaint. If there is a dispute with the Customer or uncertainty, the City Manager shall make the final determination as to whether a Customer's complaint is a Legitimate Complaint. Legitimate Complaints include but are not limited to:

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a. Missed Collections;

b. Failure to respond to Missed Collections in compliance with the requirements of this Agreement;

c. Mishandling of Solid Waste, Recyclable Materials, or Carts;

d. Failure to maintain vehicles, equipment or Carts;

e. Damage to public or private property;

f. Failure to pick up litter;

g. Failure to obey traffic regulations; and

h. Discourteous treatment of Customers.

18.4 The Contractor shall take whatever steps are necessary to promptly remedy the cause of a Legitimate Complaint. If the Contractor is informed about a Legitimate Complaint before 12 o’clock p.m. (noon) on a scheduled collection day, the Contractor shall remedy the complaint before the end of that day. If the Contractor is notified about a Legitimate Complaint after 12 o’clock p.m. (noon) on a scheduled collection day, or at any time on a Sunday or Holiday, the Contractor shall remedy the complaint before 12 o’clock p.m. (noon) on the next scheduled collection day. The Contractor may request, and the City Manager shall grant additional time to remedy a Legitimate Complaint when the Contractor uses its best efforts to correct the problem but is unable to do so within the time provided.

18.5 If the City receives a complaint regarding Contractor’s service under this Agreement, the complaint shall be immediately forwarded to Contractor by telephone or electronic communication. Contractor shall resolve all complaints as expeditiously as possible and shall take whatever steps are necessary to remedy the cause of a complaint within one (1) business Day after receiving a complaint from the City.

18.6 Upon resolution of the complaint, Contractor shall notify the City within one (1) business day, by telephone or electronic communication, of the action taken to resolve the complaint.

18.7 Contractor shall also notify the City Manager regarding any disputes that have not been resolved within one (1) business day after receiving the complaint. Contractor may request, and the City Manager may grant, additional time to remedy a complaint when necessary. If a dispute is not resolved to a Residential or Commercial Customer's satisfaction, the City shall have the authority to determine how the dispute will be resolved.

18.8 Contractor will maintain a complaint log, which can be provided on a weekly basis to the City, upon City’s request. The complaint log will include customer address, telephone number, complaint, and resolution.

SECTION 19: QUARTERLY AND ANNUAL MEETINGS

19.1 The City and Contractor’s representatives shall meet and confer at least quarterly to review customer service issues, improve efficiency, and coordinate educational activities.

19.2 The Contractor shall appear before City Council at a public meeting at least annually to discuss Service.

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SECTION 20: DISAGREEMENTS BETWEEN CONTRACTOR AND CITY

20.1 To prevent misunderstanding and litigation, the City Manager shall decide any questions which may arise concerning the quality and acceptability of the work and services performed, the sufficiency of performance, the interpretation of the agreement provisions, and the acceptable fulfillment of the agreement on the part of the Contractor.

20.2 The City Manager will determine whether the amount, quantity, character and quality of the work performed is satisfactory, which determination shall be final, conclusive and binding upon both the City and the Contractor. The City Manager shall make such explanation as may be necessary to complete, explain or make definite the provisions of this contract.

20.3 In the event the Contractor does not agree with the City Manager, the Contractor may appeal to the City Council within thirty (30) days of the City Manager's decision.

20.4 It is recognized that disagreements may arise between the City and the Contractor regarding the collection of certain items due to interpretation of the specific language in the contract.

20.5 In the event a disagreement arises and Waste Material needs to be collected and disposed of, the City Manager or his designee may notify the Contractor of the location of Waste Material which has not been collected due to disagreement between the City and the Contractor, and it shall be the duty of the Contractor to remove all such Waste Material within three (3) days of the notice. Should the Contractor fail to remove the Waste Material, the City will remove the Waste Material and the cost incurred by the City shall be deducted from the next scheduled payment to the Contractor for services rendered. Notwithstanding the foregoing, this Section does not apply to Excluded Waste.

SECTION 21: PROTECTION OF PRIVATE AND PUBLIC PROPERTY

21.1 The Contractor's employees shall not damage any public or private property, including but not limited to roads, driveways, sidewalks, utilities, trees, flowers, shrubs, grass, and Collection Containers. This does not apply to normal wear and tear to driving surfaces.

21.2 The Contractor shall not damage trees in the City. The Contractor also shall not damage tree trunks or roots when collecting Yard Trash or other Waste Materials.

21.3 The Contractor shall promptly restore the soil and grade at any location where the Contractor's collection of Yard Trash or other waste material creates a depression that is six (6) inches or more below the surrounding. The Contractor shall fill such depressions and restore the grade to match the surrounding area.

21.4 The Contractor shall instruct its employees concerning the proper procedures to be followed when there is an accident involving damages to public and private property. At a minimum, if the Contractor's employee causes such damage, the employee shall immediately notify the Field Supervisor and the property owner. If the property owner is not known or readily identifiable, the driver shall leave a notice that includes the Contractor's name and phone number.

21.5 The Contractor shall be solely responsible for all damages, costs, and liabilities associated with the repair, restoration, or replacement of any property that has been damaged by the Contractor's equipment, employees, or agents, excluding normal wear and tear to driving surfaces. The Contractor shall promptly investigate and respond to any claim concerning property damage. If the City Manager or a Customer notifies the Contractor before 12 p.m. (noon) concerning any such damage, the Contractor shall investigate and respond to the City Manager and Customer before the end of that day. If the City Manager or a Customer notifies the Contractor after 12 o’clock pm noon, the Contractor shall investigate and respond to the City Manager and Customer before 12 o’clock pm noon on the next Operating Day. The Contractor shall promptly 19 repair any damage within three (3) Operating Days, unless the Contractor requests and the City Manager grants approval of an extension of time. Any disputes concerning the Contractor's obligations for the repair of property damages shall be resolved by the City Manager. In all cases, the Contractor shall be required to restore the public or private property to a condition that is at least equal to the condition that existed before the damage occurred.

21.6 Indemnification. Contractor shall defend, indemnify and hold harmless the City including its council members, officers, employees and agents, from any losses, damages, expenses (including reasonable attorney's fees) and other liabilities of any type whatsoever, arising out of or relating to any negligence, gross negligence, intentional tort, breach of contract, or breach of Applicable Law by Contractor, or its employees, agents, or other persons or entities performing Contractor’s obligations under this Agreement, except to the extent caused by the City.

21.6.1 Liability. Except as otherwise provided in this Agreement, each party shall be responsible for any claims for personal injuries or death, or the loss of or damage to property, only to the extent caused by that party’s negligence or acts of willful misconduct or those of its employees, contractors, subcontractors, or agents.

21.7 Sovereign Immunity. The City does not waive any defenses provided to it by the laws of the State of Florida or other Applicable Law, and specifically reserves the defense of sovereign immunity, except to the extent waived in §768.28., Fla. Stat.

SECTION 22: PERFORMANCE BOND

22.1 The Contractor shall furnish a Performance Bond, in an amount equal to 50% of their proposed Residential Rate – Category 1 multiplied by the total number of Residential Households, annually adjusted each October 1st thereafter, as security for the faithful performance and payment of all the Contractor’s obligations under the Contract Documents (Exhibit F). These Bonds shall remain in effect at least until one (1) year after the date of final payment, except as otherwise provided by law.

22.2 The performance bond shall be forfeited should Contractor: (i) Fail to comply with the material requirements of this Agreement and fail to cure as set forth in section 12; or (ii) Take the benefit of any present or future insolvency status or make a general assignment for the benefit of creditors, or file a voluntary petition in bankruptcy or a petition or answer seeking an arrangement of reorganization or the readjustment of indebtedness under the federal bankruptcy laws or under any law or statute of the United States or any state, or consent to the appointment of a receiver, trustee, or liquidator of all or substantially all of Contractor’s property; or (iii) By an order or decree of a court to be adjudicated bankrupt; or (iv) Have an order or decree of a court entered approving a petition filed by any of Contractor’s creditors seeking a reorganization or readjustment of Contractor’s indebtedness under the federal bankruptcy laws or any law or statute of the United States or any state, provided, however, that if any such judgment or order is vacated within sixty (60) Days after the entry, any notice of cancellation shall be and become null, void, and of no effect.

22.3 Insurance. During the Term of this Agreement, Contractor shall maintain in force, at its expense, insurance coverage with minimum limits as follows:

a. Commercial General Liability: minimum limits of $1,000,000 each occurrence, $2,000,000 general aggregate combined single limit for bodily injury and property damage liability. This shall include premises/operations, personal & advertising injury, products, completed operations, contractual liability, including the indemnification and hold harmless clause of the contract. This policy of insurance shall be considered primary to and not contributing with any insurance maintained by the City of Palm Bay and shall name the City of Palm Bay as an

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additional insured with waiver of subrogation noted on the Certificate of Liability. The policy of insurance shall be written on an “occurrence” form.

b. Business Automobile: minimum limits of liability of $5,000,000.00 each accident, combined single limit for bodily injury and property damage. This shall include coverage for: 1. Owned Automobiles 2. Hired Automobiles 3. Non-Owned Automobiles

c. Umbrella/ Excess Liability: umbrella/excess coverage with limits of no less than $1,000,000.00 excess of Commercial General Liability, Automobile Liability and Employers Liability. (This coverage is optional if Contractor has $2,000,000 General Aggregate under the Commercial General Liability Policy.)

d. Workers' Compensation: The Contractor shall provide and maintain workers’ compensation insurance for all employees in the full amount required by statute and full compliance with the applicable laws of the State of Florida. The policy must include Employers’ Liability insurance with limits of no less than: 1. Each Accident $ 100,000 2. Disease – Policy Limit $ 500,000 3. Disease – Each Employee $ 100,000

22.3.1 All such insurance policies will be primary without the right of contribution from any other insurance coverage maintained by City. All policies required by this Agreement shall be written by insurance carriers with a rating of A.M. Bests of at least “A-” and a financial size category of at least VII. Upon City’s request, Contractor shall furnish City with a certificate of insurance evidencing that such coverage is in effect. The certificate will also provide for thirty (30) days prior written notice of cancellation to the City, show the City as an additional insured under the Automobile and General Liability policies, and contain waivers of subrogation in favor of the City (excluding Worker’s Compensation policy) except with respect to the negligence or willful misconduct of City.

SECTION 23: FORCE MAJEURE

23.1 Neither City nor Contractor shall be considered in default in performance of its obligations under this Agreement if performance of such obligations is prevented or delayed by acts of God, natural or man- made disaster, civil unrest, terrorism, war, pandemic, epidemic or any similar unforeseen event, or other events beyond the reasonable control of the City or Contractor.

23.2 Time of performance of either party’s obligations under this Agreement shall be extended by the time period reasonably necessary to overcome the effects of such occurrences, provided, however, that once the parties have mutually agreed that such occurrences or conditions have been alleviated or eliminated to permit performance of their duties, the non-performing party or parties, shall have five (5) days (excluding Saturdays, Sundays, and Holidays) to perform such duties. In the event the Contractor fails to perform within the five (5) business days, Contractor shall be subject to all damage claims, including but not limited to those expressly identified in this Agreement.

23.3 Labor disruptions shall not be considered beyond the reasonable control of the Contractor.

23.4 The collection or disposal of any increased volume resulting from a flood, hurricane or similar Act of God over which Contractor has no control, shall not be included as part of Contractor’s service under this Agreement. The City at its sole discretion may grant the Contractor a temporary variance in the

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Contractor’s regular schedules and routes according to conditions set by the City to accommodate collection of the increased volume of Waste Materials in such situation.

SECTION 24: LIQUIDATED DAMAGES

24.1 The imposition of liquidated damages is not a penalty, but recognition of the difficulty of ascertaining damage resulting from certain types of performance breaches. The assessment of liquidated damages shall be at the reasonable discretion of the City and shall be in lieu of other remedies.

24.2 Customer Service Complaints. Each Customer complaint affecting the Contractor’s Performance Standards is presumed to be a legitimate complaint and may trigger liquidated damages in accordance with this Agreement. The Contractor shall be responsible for providing sufficient documentation or for providing proof using technology associated with Contractor’s vehicles, to the City’s reasonable satisfaction, to rebut the presumption that a complaint is legitimate. Customer service complaints include the complaints listed in Section 18.3 of this Agreement.

24.3 Performance Standards/Conditions for Liquidated Damages:

a. Failure to collect a missed collection by 4 p.m. on the day following the scheduled collection day: $50 per occurrence.; b. Three or more missed collections at same customer, of the same service type, within six (6) months of previous missed collection: $100 per occurrence. c. Failure to complete route on the regularly scheduled day, except when such completion is made impossible by weather or other conditions or the route is completed by 4 pm on the day following the scheduled collection day: (A route shall be considered incomplete if five (5) Dwelling Units or two (2) streets or roadways are not provided collection service): $1,000 per incident. d. Failure to clean up scattered or spilled material spilled by the Contractor within 24 hours of written or oral notice from the City: $250 per occurrence. e. Failure to submit reports to the City on time: $50 per day per report. f. Submission to the City of an inaccurate report or data that was not corrected after seven days’ notice from the City: $1,000 per occurrence. g. Failure to have the necessary Collection vehicles (whether leased or owned) delivered and ready for service by October 1, 2020. For each calendar day of delay, Four Thousand Dollars ($4,000) shall be assessed against the Contractor. h. Failure to correct chronic Collection problems, excluding missed collections, shall result in the imposition of a Two Hundred Fifty Dollar ($250) assessment. Chronic shall mean three (3) or more Legitimate Complaints at the same Premises for the same issue within a six (6) month period. The first assessment shall be imposed for the third Legitimate Complaint. Additional assessments may be imposed for each subsequent Legitimate Complaint. If the Contractor has more than five (5) Customers with chronic problems within one Operating Year, there shall be an additional Five Hundred Dollar ($500) assessment.

24.4 [Reserved]

24.5 Prior to any assessment of liquidated damages for those performance standards and liquidated damages specifically identified in 24.3 (e), and (f), City shall notify Contractor of the potential for liquidated damages, and Contractor shall have seven calendar (7) days to resolve or cure the alleged deficiency. If the issue or matter is resolved within seven (7) calendar days as required by the terms and conditions set forth in this Agreement, no liquidated damages shall be issued.

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24.6 Procedure for Assessing and Appealing Liquidated Damages. Based upon the City Manager’s review of the Contractor’s compliance with the terms of this Agreement, the City Manager shall determine whether liquidated damages will be assessed. In assessing liquidated damages, the City Manager shall provide written notice to the Contractor, indicating the City Manager’s assessment of liquidated damages. The Contractor shall remit to the City assessed liquidated damages within thirty (30) days of when Contractor was notified. a. Where a Contractor is issued an assessment of liquidated damages, in accordance with this Agreement, and the Contractor believes that the assessment was issued in error or that the liquidated damages assessed were excessive, the Contractor may appeal the assessment to the City Manager, by filing a written appeal, within thirty (30) days of when the Contractor was notified. Upon review of the appeal the City Manager will notify the Contractor of an appeal determination based on the information provided. The City Manager's decision shall be final and conclusive unless determined by a court of competent jurisdiction to be fraudulent, capricious, arbitrary, so grossly erroneous as to necessarily imply bad faith, or not supported by competent evidence. b. If the City does not receive the written appeal to the City Manager within thirty (30) days of when City Manager notified the Contractor of the assessment of liquidated damages, the assessment shall be deemed final and no further administrative relief can be obtained. c. If the Contractor timely files a written request for an appeal pursuant to this Section, the time in which the liquidated damages that are the subject of the request are due shall be stayed pending the determination of the City Manager.

SECTION 25: RECORD KEEPING

25.1 Contractor shall maintain books, records, documents, time and cost accounts, and other evidence directly related to its provision or performance of services under this Agreement. All time records and cost data shall be maintained in accordance with generally accepted accounting principles during the time of the Agreement and for an additional (3) years or longer as required by Florida law. The City shall have the right to perform audits of Contractor’s records directly related to the services provided under this Agreement at the City's expense, whenever the City deems it necessary but only upon advanced written notice and no more than twice during a twelve-month period. Personnel files and other Contractor confidential information are excluded from audits under this section. Notwithstanding anything to the foregoing, Contractor shall comply with the public records laws. 25.2 Solid Waste Disposal Log. - The Contractor shall maintain records and a log concerning all of the Solid Waste collected in the Service Area, including the materials collected for the City pursuant to Section 9. The records shall identify the amounts of Solid Waste collected and the locations where the Solid Waste was taken for disposal, as documented by scale house tickets and receipts. The records shall address each Load of Solid Waste for each Collection vehicle for each Operating Day. These records shall be summarized in a log. 25.3 Recyclable Materials Log. - The Contractor shall maintain records and a log concerning all Recyclable Materials collected in the Service Area, including the materials collected for the City pursuant to Section 9. The records shall identify the amounts of Recyclable Materials collected and the locations where the Recyclable Materials were taken for processing, as documented by scale house tickets and receipts. The records shall address each Load of Recyclable Materials for each Collection Vehicle for each Operating Day. These records shall be summarized in a log. 25.4 Complaint Log. - The Contractor shall maintain records and a log of all complaints. The log shall include: the date and time when the Contractor was notified by the City or Customer; the Customer's street address; a description of the complaint; and a description of how the complaint was resolved. 25. Cart Log - The Contractor shall maintain records and a log concerning the Solid Waste Carts and Recycling Carts that are provided by the Contractor pursuant to this Agreement. At a minimum, the log shall identify the location and container size of each Solid Waste Cart or Recycling Cart or replacement Cart provided.

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SECTION 26: REPORTING

26.1 Daily Report.: Within one (1) business day of occurrence, Contractor shall electronically notify the City Manager of any of the events listed below, in a format approved by the City Manager. If no such events occur, no notification is necessary. a. Failure to complete a route. A route shall be considered incomplete if five (5) Dwelling Units or two (2) streets or roadways are not provided collection service; b. Incidences of property damage, including vehicular damage, to public property by Contractor; and

26.2 Monthly Reporting. Contractor shall electronically submit a report to the City Manager by the fifteenth (15) day of each month, in a format approved by the City Manager. The report shall contain the following information for the previous service month: a. A summary of Complaints with residential and commercial complaints listed separately; b. Documentation and calculation of Franchise Fee and identifying total monthly invoice and gross revenue received; c. The tons collected and delivered to the designated disposal site; d. Documentation of all activities conducted by the Contractor to encourage participation in recycling; e. The weight of Recyclables collected within the Service Area for Residential Customers and Commercial Customers. Contractor shall also include information on the contamination rate of residential Recyclables.

26.3 Annual Reports. The Contractor shall on or before October 15 of each year beginning in 2021 provide the following reports covering information from October of the prior year through October of the current year: a. Vehicle List: Contractor shall provide the City Manager with a list of the vehicles and other collection equipment that will be used by Contractor to provide services under this Agreement. This list shall include the license tag number and age for each vehicle. Contractor shall revise and resubmit the list to the City Manager during the term of this Agreement if there are any changes to the list of vehicles or other collection equipment. The requirements of this paragraph do not apply to: (a) vehicles used in the Franchise Area for thirty (30) Days or less; or (b) bona fide demonstration trucks. b. Financial Report: Annually, Contractor shall provide to the City Manager its Corporate Annual Report that includes audited financial statements. The audited financial statements shall be delivered to the City upon completion but no less than annually. The City Manager may waive the requirement of an audited financial statement upon good cause. c. Customer List: Annually, Contractor shall provide the City Manager lists of customers receiving each of the following services (including customer name, address, container size, frequency of collection, and billing rate): 1. Commercial Solid Waste Collection Service (identify each Commercial Customer and subject property); and 2.. Multi-family Units receiving Solid Waste collection service as Commercial Customers; and 3. Multi-family Units receiving Recyclables collection service as Commercial Customers. The list shall identify the number of months of service and the corresponding Container size for each Commercial Customer. d. Contractor shall provide the current routes and vehicles used to service each route. e. Contractor shall provide any additional information or reports as requested by the City Manager to monitor this Agreement.

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SECTION 27: MISCELLANEOUS

27.1 Entire Agreement. This Agreement, and its exhibits- Exhibit A: Contractor’s Proposal, Exhibit B: Pricing, Exhibit C: Set Out Procedures, Exhibit D: Recyclable Materials Exhibit E: Municipal Facilities and Exhibit F Contractor’s Performance Bond made part of this Agreement and represents the entire Agreement between the parties. No modification of this Agreement shall be valid or effective, unless made in writing and signed by the parties. The Proposal, attached as Exhibit A, is incorporated by reference and made part of this Agreement, however, in the event any conflict exists between the description of services within the Proposal and the scope of services as described in any Section within this Agreement, the services as described in the Sections of this Agreement shall control.

27.2 Contractor shall have no confidentiality obligation with respect to any Waste Materials.

27.3 Assignment. Neither party shall assign this Agreement in its entirety without the other party’s prior written consent, which consent shall not be unreasonably withheld. Notwithstanding the foregoing, Contractor may assign this Agreement without the City’s consent to its parent company or any of its subsidiaries, to any person or entity that purchases any operations from Corporation or as a collateral assignment to any lender to Corporation. This Agreement shall be binding upon and inure solely to the benefit of the Parties and their permitted successors and assigns.

27.4 Subcontracting. Contractor shall not use subcontractors to assist in performance of this Contract without the prior written approval of the City. If the City permits the use of subcontractors, Contractor shall remain responsible for performing all aspects of this Contract. The City has the right to approve Contractor’s Subcontractors, and the City reserves the right to request replacement of subcontractors. The City does not have any obligation to pay any subcontractors, and nothing in this Agreement creates any privity of contract between the City and the subcontractors.

27.5 Intellectual Property. No intellectual property rights in any of Contractor’s intellectual property is granted to City under this Agreement.

27.6 Independent Contractor. It is understood and agreed that nothing in this Agreement contained is intended or should be construed as in any way establishing the relationship of co-partners or a joint venture between the parties or as constituting Contractor as an agent, representative or employee of the City for any purpose whatsoever. Contractor is to be, and shall remain, an independent contractor with respect to all services performed under this Agreement. Persons employed by Contractor in the performance of services and functions pursuant to this Agreement shall have no claim to pension, workers' compensation, unemployment compensation, civil service or other employee rights or privileges granted to the City's officers and employees either by operation of law or by the City.

27.7 Public Records. Contractor shall comply with Florida's Public Records Law in accordance with the provisions of Chapter 119, Florida Statutes. Specifically, Contractor shall keep and maintain public records that ordinarily and necessarily would be required by the City in order to perform the service. Contractor shall provide the public with access to public records on the same terms and conditions that the City would provide the records at a cost that does not exceed the costs provided in Chapter 119 or as otherwise provided by law. Contractor shall ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law. Contractor shall meet all requirements for retaining public records and transfer, at no cost, to the City; all public records in possession of Contractor upon termination of the Agreement and destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. The obligations hereunder shall survive termination and expiration of this Agreement.

25 lN WITNESS HEREOF, the parties have entered into this Agreement as of the date first written above.

CITY OF PALM BAY, FLORIDA oF FLORIDA, LLP

By By

Name

Title:City Manager Title:General Manager

Date w1,0

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EXHIBIT A

CONTRACTOR’S PROPOSAL

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EXHIBIT A The City Palm Bay, Florida Request for Proposal #03-0-2020/SB February 14 ,2020 5:00 PM Solid Waste and Recycling Collection Services

Submitted by: Republic Services of Florida, Limited Partnership Trey Richardson– General Manager 3905 Oslo Road Vero Beach, FL 32960 828-301-9069 Joanne Stanley– Manager ,Municipal Sales Exhibit A 1 Solid Waste and Recycling Collection Services

Tab 1 Transmittal letter

RFP #03-0-2020/SB Competition Sensitive Page i of x

Exhibit A 2 Solid Waste and Recycling Collection Services

RFP #03-0-2020/SB Competition Sensitive Page ii of x

Exhibit A 3 Solid Waste and Recycling Collection Services

Tab 2 Completed Forms Proposer’s Information Form

RFP #03-0-2020/SB Competition Sensitive Page iii of x

Exhibit A 4 Solid Waste and Recycling Collection Services

Check List

RFP #03-0-2020/SB Competition Sensitive Page iv of x

Exhibit A 5 Solid Waste and Recycling Collection Services

Tab 3 Table of Contents Tab 1 Transmittal letter ...... i Tab 2 Completed Forms ...... iii Proposer’s Information Form ...... iii Check List ...... iv Tab 3 Table of Contents ...... v Tab 4 Summary of Qualification ...... 1 Executive Summary ...... 1 Best Value ...... 1 Local Leadership with National Support ...... 2 Sustainability ...... 3 Operations ...... 4 Materials Management ...... 4 Communities ...... 4 Safety ...... 4 People ...... 5 Customer First ...... 5 Our Promise ...... 5 Company Overview ...... 6 Local Presence ...... 6 Our Company ...... 6 Vision ...... 7 Values ...... 7 Strategy ...... 8 Our Promise ...... 8 Sustainability ...... 8 People ...... 8 Leadership ...... 8 Ownership ...... 9 Credit Rating ...... 9 Associations ...... 9 Republic’s Municipal Contracts in Florida ...... 9 Key Personnel ...... 10 Local Leadership ...... 10

RFP #03-0-2020/SB Competition Sensitive Page v of x

Exhibit A 6 Solid Waste and Recycling Collection Services

National Backing ...... 10 Key Personnel Bios ...... 11 Area President...... 11 General Manager ...... 11 Municipal Manager ...... 11 Finance Manager-Business ...... 11 Operations Manager ...... 11 Maintenance Manager ...... 12 Operations Supervisor ...... 12 Key Personnel Resumes ...... 13 Facilities ...... 18 Hauling Company ...... 18 Recycling Center ...... 19 Customer Resource Center (CRC) ...... 20 Financials and Other Requested Information ...... 21 Financial Overview ...... 21 Financial Reporting ...... 21 Labor Agreements and Wages ...... 21 Litigation Information ...... 22 Summary Financial Information – Income Statement ...... 24 Summary Financial Information – Balance Sheet ...... 25 Bank & Credit References ...... 26 Tab 5 Project Approach ...... 27 Collections – Operations ...... 27 Operations Overview ...... 27 Operations Training ...... 27 Routing Optimization ...... 27 Economy of Scale ...... 28 Communication with the Community ...... 28 Third Eye Technology ...... 29 Collection – Residential ...... 30 Residential MSW Collection ...... 30 Republic Services Recommendation for MSW Services ...... 31 Residential Recycle Collection ...... 31

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Exhibit A 7

Solid Waste and Recycling Collection Services

Residential Yard Waste Collection ...... 31 Bulk Waste Collection ...... 31 Service Days ...... 31 Holiday Schedules ...... 31 Residential Collection Equipment ...... 32 Residential Container ...... 32 Specifications ...... 32 Collections – Commercial ...... 33 Commercial Solid Waste ...... 33 Commercial Recycling ...... 33 Flexible, Tailored Solutions ...... 33 Small Containers ...... 33 Methodology and Procedures ...... 34 Front Load Vehicles ...... 34 Automated Side Load Vehicles ...... 34 Holidays & Schedule Disruptions ...... 34 Commercial and Multi-family Collection Equipment ...... 35 Small Container Dimension Guide ...... 36 Collection – Multi-Family ...... 37 Multi-Family MSW Collection ...... 37 Multi-Family Recycle Collection ...... 37 Multi-Family Yard Trimmings Collection ...... 37 White Goods and Bulk Collection ...... 37 Collections – Industrial Roll-Off ...... 38 Roll-off and Compactor Collection Overview ...... 38 Industrial Recycling ...... 39 Special Waste ...... 39 Methodology and Procedures ...... 39 Account Accessibility ...... 39 Holidays & Schedule Disruptions ...... 39 Industrial Collection Equipment ...... 40 Industrial Containers ...... 40 Large Container Dimension Guide ...... 41 Tag Procedures ...... 42

RFP #03-0-2020/SB Competition Sensitive Page vii of x

Exhibit A 8

Solid Waste and Recycling Collection Services

Sample Non-Collection Tag ...... 42 Transition Billing ...... 43 Standard Reports ...... 44 Customer Service ...... 45 Net Promoter Score ...... 45 We Delight Our Customers ...... 45 Tenured Experience Delivers Satisfaction ...... 45 Customer Access ...... 45 Customer Service Principles ...... 46 What to Expect...... 46 Value of Three National Centers ...... 47 Safety ...... 48 Safety ...... 49 OneFleet ...... 53 Value Added Elements ...... 56 Recycling Simplified ...... 56 Recycling Economics ...... 56 Recycling Overview ...... 58 Education ...... 60 The Future? ...... 60 Sustainability ...... 62 Public Education and Outreach ...... 64 Website ...... 64 Republic Services App ...... 64 Reference Guides & Collateral ...... 65 2) Logistical Training ...... 66 Community Engagement ...... 68 Thought Leadership ...... 68 Community Events ...... 68 In-Kind or Cash Contributions ...... 69 Awards and Recognition ...... 69 Tab 6 Transition Plan ...... 70 Experience Matters ...... 70 Sample Transition Timeline ...... 72

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Exhibit A 9

Solid Waste and Recycling Collection Services

Trucks and Equipment ...... 73 Base Proposal ...... 73 Alternate Proposal ...... 74 Base Proposal Trash Map ...... 74 Base Proposal Recycle Map ...... 76 Base Proposal Yard Waste Map ...... 77 Alternate Proposal Map ...... 78 Cart Delivery Palm Bay ...... 79 Tab 7 Proposal Cost ...... 85 Tab 8 Additional required Proposal Submittal Forms ...... 91 Identical Tie Proposal ...... 91 Certification of Authorization ...... 92 Proposer’s Insurance ...... 93 Sample Insurance ...... 95 Certificate of Good Standing ...... 97 Business Tax Receipt ...... 98 Corporate Data Sheet ...... 99 Non-Collusion Affidavit ...... 100 Scrutinized Companies ...... 101 Performance Bond...... 102 Tab 9 Reference ...... 116 Tab 10 Sample Franchise Agreement ...... 120

RFP #03-0-2020/SB Competition Sensitive Page ix of x

Exhibit A 10

Solid Waste and Recycling Collection Services

THIS PAGE INTENTIONALLY BLANK

RFP #03-0-2020/SB Competition Sensitive Page x of x

Exhibit A 11

Solid Waste and Recycling Collection Services

Republic Services is your low- Tab 4 Summary of risk, best value partner Qualification ▪ Reliable ‒ 99.9% pickup rate ▪ Safer ‒ 40% fewer incidents than Executive Summary industry average 90% of municipalities extend their ▪ Simple Solutions ‒ manage your current contracts with Republic account with the Republic Services Services because of our partnerships app and local expertise offering Simple ▪ Sole recycling and solid waste Solutions, Reliability and Environmental services company in the world to be Responsibility. included on the first and second Best Value annual Barron’s 100 Most Sustainable Companies list We’ll handle it from here™, our promise, ▪ Named to the Dow Jones lets customers know they can always rely on Sustainability Indices – North us to handle their recycling and waste needs America and World - for the fourth in a way that is easy and effortless. straight year

There is an undeniable energy of excellence ▪ Named to the 2019 World’s Most ® at Republic Services, and it is surging Ethical Companies List by the ® through everything we do. Excellence is the Ethisphere Institute for the third essence of our Growth through year in a row Differentiation strategy. ▪ 3 fully-staffed, US-based, national Customer Resource Centers We believe that excellence means being better than competitors at everything we to our customers. We seek out thousands of do, every day. We begin by actively listening conversations each month, mining for insights into customer wants and needs. Local accountability backed by national support. Our Palm Bay operations are backed by our corporate-wide strength and experience, incorporating best practices from other local operations.

RFP #03-0-2020/SB Competition Sensitive Page 1 of 42

Exhibit A 12 Solid Waste and Recycling Collection Services

Those insights lead to innovation. Our our proven and demonstrated balance of innovation brings about simple solutions for these factors, while serving over 2,400 our customers. We configure products and municipal contracts today. services to the individual customer at the right price. Local Leadership with National Next, we make it an effortless and enjoyable Support experience. We enable customers to interact Our local team is vital to the successful with us on their terms: online, in-person or delivery of this contract and its daily by phone. Then, the best people deliver a operations. This team’s unique combination superior product or service, fulfilling and of collection experience, recycling expertise, exceeding our promise, every time. and innovative management systems ensure quality service for the duration of the This zeal for our customers has brought contract. Our local and area management forth new and exciting changes. From teams have extensive industry experience operations to talent to technology, we are operating and managing solid waste focused on not just meeting the needs of companies and have substantial experience our 14 million customers but exceeding in the region. them. Because we retain experienced managers Low cost providers in the industry sacrifice with extensive knowledge of their local one or more of these elements, translating communities, we are proactive in to risk to your municipality. Republic anticipating customers’ needs and adjusting Services is your best-value partner, through to changes in the markets. We also seek to

Your Low-Risk, Best Value Partner. Republic Services is proud to lead the industry in many key factors that make us your preferred partner for municipal recycling and waste services.

Strengths of our Company Benefits to Municipality

99.9% On-time reliability rate Happy community; fewer calls to city hall

Fewer incidents; safer community streets for 40% safer than industry average children at play Simple Solutions for your community waste and Easy access to solutions for the growing recycling needs number of waste streams Recognized globally on Dow Jones Sustainability Peace of mind that you have a global leader in Index sustainable initiatives as your partner Longer customer service hours, with hundreds Most advanced, integrated Customer Resource of trained agents networked together Centers in the industry nationwide Web- and smartphone-based apps for easy Stronger communications, and ease of alert access by community residents to relevant and news dissemination information Communities educated on recycling produce Robust community education and outreach less contamination and greater diversion

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Exhibit A 13 Solid Waste and Recycling Collection Services

implement the best practices of our various operations quickly. This is a considerable business units throughout our operations to benefit and risk mitigation to Palm Bay that continue improving our operations and many other providers in the industry are service to our customers. unable to stand behind.

This is your local management team that Sustainability will be responsible for providing services for The breadth and scope of our sustainability Palm Bay. platform is earning noteworthy recognition. From products that create solutions for our Roy Trey Richardson - General Manager customers to an industry-leading safety Brian Risley - Finance Manager program, and a fleet that reduces its carbon Willian Conrad - Operations Manager impact to landfills that generates renewable Joanne Stanley - Manager, Municipal energy, we are leading in every way Sales possible. Sustainability contributes to a Charles Canady - Maintenance Manager cleaner world, while also providing opportunities to improve brand awareness, While our local business operation is fully increase customer loyalty, grow our empowered and accountable for delivering business, motivate our employees and on our commitments, they are also backed differentiate Republic Services from our by the support and breadth of our area and competitors. corporate leadership teams, capable of amassing expertise and corporate support to We are guardians of our environment and assist or respond to any challenge. An have a responsibility to regenerate our example of this benefit to you is the planet with the materials we are entrusted response capabilities during times of crisis, to handle every day by driving increased such as hurricanes, tornados, or other recycling, generating renewable energy, and disasters. In times of challenges like this, helping our customers to be more our area and corporate teams activate to resourceful. ensure our people are safe and our assets are operational, so we can return to normal

Five Elements of Sustainability. These commitments are reflected in the way we do business and guided by the five elements of our sustainability platform.

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Exhibit A 14 Solid Waste and Recycling Collection Services

We must lead by example, working diligently community-based organizations and civic to improve our relationship with the and business entities of Palm Bay. Republic environment and society through decreased Services has a track record of giving to and vehicle emissions, innovative landfill spending in communities we service. technologies, use of renewable energy, community engagement and employee Safety growth opportunities. We are privileged to We prioritize safety above all else. When serve more than 14 million customers in 240 people feel safe, they can fully participate markets across the country, creating every day in the opportunities that are effortless experiences that support your available to them. evolving needs and honor your unique commitments to improving your Republic Services has a consistently low and communities. trending lower occurrence of incidents and accidents and is known for our strict focus Operations on safety and corresponding best in We exercise the utmost responsibility in our industry, multi-faceted, and well-organized operations. This includes our fleet, buildings, safety program. Republic Services’ average landfill technology and the day-to-day OSHA scores are lower than the average activities we conduct in our communities. OSHA scores for the waste industry We are working hard to understand and according to Department of Labor, Bureau measure our impact on air, land and water and Statistics Data. Employees, the public, to minimize or eliminate any negative and rate payers all benefit from Republic consequences, where possible. Services’ dedication to safety. We have been, and will continue to strive to be, the Materials Management safest waste services company in America. We recognize the responsibility and We are 40 percent safer than our opportunity we have in managing the competition. nation’s waste stream to provide a source of recovered and renewable materials and energy to the economy. We are innovative An industry leading safety program that and constantly exploring new options to has been 40% better than the industry capture value and energy from materials in average. the waste stream, while ensuring environmental responsibility and sustainability. Communities We are dedicated to being a good neighbor in the communities in which we live and work. This includes investing back into our communities through customer engagement, philanthropic giving, volunteerism, environmentally-responsible infrastructure, and operating in over 240 markets at the highest standards.

Republic Services’ community engagement plan is based on the needs of the

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Exhibit A 15 Solid Waste and Recycling Collection Services

People our investments in customer-facing web- and smartphone-based apps allow Engaged employees are the greatest simple interaction between customers indicator of our success. We provide ongoing and Republic Services, offering service job training, growth and development details, alerts, as well as delivery opportunities for our employees at every schedules and billing information. level. We are invested in them and continue to look for meaningful ways to demonstrate ▪ Reliability – Our operations and our appreciation for the hard work and performance metrics prove that we are dedication they show every day. your most reliable partner. Our 99.9% Republic Services is a local company staffed pickup reliability rate means that you with a committed team of professionals who face fewer calls from the community take personal responsibility for serving regarding service, and when callers customers with care. Republic Services is reach out to us for any needs, we strive also an industry leader providing the for first call resolution through our fully strength of our national network, decades of integrated customer resource centers. experience, diversified capabilities and Our drivers are the safest in the expertise serving clients of all sizes. industry, which means your residents Customer First are better off with our team on your streets. A few years ago, Republic Services made a major commitment to further differentiate ▪ Environmental Responsibility – We from our competitors by investing in the are globally recognized as a leader in enhancement of the quality and reliability of sustainability. Our investments in our customer service capabilities. To recycling infrastructure, compressed accomplish this, we consolidated hundreds natural gas-powered trucks, and landfill of small call centers into three state-of-the- gas-to-energy plants are all examples of art, fully integrated Customer Resource how we drive to be a good neighbor in Centers located in Phoenix, AZ, Indianapolis, every municipality we partner with. IN, and Charlotte, NC. These facilities are strategically located across the country to It is through these initiatives and ensure we can deliver call support for 15 recognitions that we reiterate our hours per day (7:00 am Eastern to 7:00 pm commitment to Palm Bay. On behalf of the Pacific) on weekdays, and 5 hours on 36,000 employees at Republic Services, we Saturday. appreciate the opportunity to earn your Our Promise business through this submittal and look forward to a long and continued partnership We’ll handle it from here™, our promise is for years to come. backed by the details of this proposal submittal to you. In summary, we take pride in offering you a best-value partnership that consists of Simple Solutions, which are Reliable and Environmentally Responsible. ▪ Simple Solutions – We offer a wide range of tailored products to assist the community in the responsible recycling or disposal of unique waste streams that include electronics, universal waste, or household hazardous waste. Additionally,

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Exhibit A 16 Solid Waste and Recycling Collection Services Republic Services invests in our communities by continuing to

Company Overview provide customers with safe, customer service-focused solutions Republic Services is one of the country’s leading providers of municipal ▪ Municipalities that partner with Republic recycling and waste services, serving Services choose to renew or extend over 2,400 communities, with over 14 approximately 90% of their contracts million customers in 40 states and ▪ Our 15,000 drivers execute 4.9M Puerto Rico. pickups/day ▪ Average tenure of Republic Services Local Presence Municipal customer is over 12 years For 20 plus years, Republic Services has ▪ As a corporate partner, we sponsor and partnered with municipalities, residents, and are present in the communities we businesses in Florida to provide solid waste, serve. recycling, yard waste, and bulky item collection services. Services as drivers, landfill operators, or We place great importance on our human technicians. capital and recognize that our employees are our most important asset. Republic Our Company Services endeavors to provide the very best Republic Services is an industry leader in working conditions, including a safe the non-hazardous solid waste industry with environment, competitive pay and benefits, revenues more than $10 billion and over and many opportunities for professional 36,000 dedicated employees. Below shows growth. In fact,65% of our supervisors and our lineage, which includes three of the managers began their careers at Republic industries most recognized brands, who combined in 2008. All our legacy brands

Company History. Today’s Republic Services is the product of three former industry leaders

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Exhibit A 17 Solid Waste and Recycling Collection Services

operate today as a part of the Republic Vision Services family. Republic Services’ vision is to be America’s Republic Services’ collection companies, preferred recycling and waste services transfer stations, recycling centers and partner. We earn this by providing our landfills focus on providing effortless customers with simple solutions, reliability solutions for our more than 14 million and environmental responsibility, wrapped commercial, industrial, and residential with a level of service unmatched anywhere customers. Republic Services responsibly else in our industry. operates 349 collection operations, 207 transfer stations, 190 active solid waste Values landfills and 91 recycling centers across 41 We believe that empowered and engaged states and Puerto Rico. We also have 75 employees are the greatest indicator of our landfill gas and renewable energy projects success. We are guided by the principles we and are adding new facilities every year. In have adopted as our core values – to be our Energy Services vertical, we have 7 Respectful, Responsible, Reliable, treatment, recovery, and disposal facilities Resourceful and Relentless in all we do, as well as 11 salt water disposal wells. every day. We are reminded of these principles every time we see the five R’s With over 16,000 vehicles, Republic Services joined together to form the Republic deploys the 7th largest vocational fleet in Services’ Star. the U.S. to collect approximately 100 million tons of waste and over eight million tons of recyclables.

Key Company Statistics. Republic Services is an industry leader in the U.S. non-hazardous solid waste industry

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Exhibit A 18 Solid Waste and Recycling Collection Services

Strategy energy, community engagement and employee growth opportunities. Our strategy is profitable Growth through

Differentiation. Simply put, we hire the best Sustainability contributes to a cleaner world, people that deliver the best products that while also providing opportunities to best meet our customers’ needs. increase customer loyalty, grow our

business, motivate our employees and Our Promise differentiate Republic Services from our competitors. We’ll handle it from here™, our promise, lets customers know they can always rely on us to handle their recycling and waste needs People in a way that is easy and effortless for them. Our people are the center of our success.

Attracting, developing and engaging the Sustainability best talent is critical to our strategy of profitable growth through differentiation. At Republic Services, we are dedicated Whether it’s through our dedication to environmental stewards entrusted to safety, robust learning and talent properly handle materials every day by development programs or expanding our driving increased recycling, generating diversity and inclusion initiative, Mosaic, we renewable energy, and helping our are committed to making Republic Services customers be more resourceful. Republic an employer of choice where the best and Services leads by example, working brightest come to work. diligently to improve our relationship with the environment and society through decreased vehicle emissions, innovative Leadership landfill technologies, use of renewable Republic Services’ operations are national in Environmental Responsibility. As stewards of scope, but the physical collection and our Blue Planet™ we have a responsibility to disposal of waste is very much a local regenerate our planet with materials we are business, and the dynamics and entrusted to handle every day. opportunities differ in each of our markets.

Our national presence allows us to identify and incorporate best practices that drive greater overall operating efficiency across the company while maintaining day-to-day operating decisions at the local level, closest to the customer. We manage our operations through ten geographic operating areas, consisting of multiple divisions that each provides recycling and waste collection, transportation and disposal services.

Your municipal contract will be executed locally, by our seasoned team located at 3905 Oslo Road, Vero Beach, FL. This team is fully empowered within our company structure to deliver on our promise to be

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Exhibit A 19 Solid Waste and Recycling Collection Services

your preferred recycling and waste provider. among others. Our employees are actively This local team is only two levels removed engaged in these organizations and, in from our corporate staff, which means the many cases, serve on the board of directors backing and support of a national company and are elected officers. is accessible in a moment’s notice. Figure 1. Republic Services is a proud Trey Richardson- General Manager member of our industry association as well as Brian Risley- Finance Manager many other trade associations. Joanne Stanley-Manager of Municipal Sales William Conrad- Operations Manager Charles Canady- Maintenance Manager David Dealy- Operations Supervisor

Ownership ▪ National Waste & Recycling Association Republic Services, Inc. is a publicly traded (NWRA) company on the New York Stock Exchange ▪ Solid Waste Association of North America (NYSE symbol: RSG). (SWANA) ▪ Environmental Research and Education Ownership beyond five percent Foundation (EREF) The following table shows certain ▪ United States Green Building Council information as of May 1, 2019 with respect (USGBC) to the ownership of common stock by each shareholder who is known by Republic ▪ Public Affairs Council Services to own more than 5 percent of our ▪ U.S. Conference of Mayors, Solid Waste outstanding common stock: Advisory Council Ownership beyond five percent ▪ National League of Cities (NLC) % Outstanding ▪ International City Managers Association Name of Owner (ICMA) Shares Cascade Republic’s Municipal Contracts 33.83% Investment, LLC in Florida 6.62% BlackRock, Inc. Republic Services has 34 municipal contracts with $109 million in revenue. in the state of The Vanguard Florida. 5.93% Group, Inc. Municipality Population Credit Rating Saint John’s County 243,812 Republic Services, Inc. has an “investment Hillsborough County 1.2 million grade” rating. No creditor is owed a debt Sunrise 84,439 greater than 10 percent of the company’s total assets. Palm Beach County 1.4 million Associations Hernando County 172,788 Republic Services is a member of the See Tab 9 Reference section for complete following associations and organizations, service details

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Exhibit A 20 Solid Waste and Recycling Collection Services Local Business Unit has over 50 years of combined industry

Key Personnel experience ▪ We provide jobs to over 36,000 people Our operations are run locally, by nationwide; Republic Services has 1500 seasoned industry veterans who live in employees in Florida. your community, and are backed by the ▪ The local General Manager and his experience and strength of their area business unit are fully empowered to and corporate leadership teams. serve your needs ▪ Every business unit is supported by area Republic Services is structured along and corporate staff functional lines, which allows for local decision-making by managers with direct strong area management team allows us to responsibility and experience relevant to the effectively and efficiently drive our initiatives contract operations. They are knowledgeable and helps ensure consistency across the of local collection and post-collection organization. These teams have extensive processing activities and are supported by authority, responsibility and autonomy for the extensive resource recovery technical operations within their geographic markets. expertise and financial strength of our Because of retaining experienced managers parent company, Republic Services, Inc. with extensive knowledge of their local communities, we are proactive in Republic Services’ in-house training, anticipating customers’ needs and adjusting personnel advancement, recruitment to changes in the markets. We also seek to programs, and workforce development are implement the best practices of our various some of the most comprehensive in the business units throughout our operations to industry. This enables Republic Services to continue improving our operations and attract and retain the most highly qualified, service to our customers. dedicated, and experienced professionals in the business today. National Backing Local Leadership Each of our local business operations is fully empowered and accountable for delivering Our local personnel are vital to the on our commitments to our customers. They successful delivery of this contract and its are also backed by the support and breadth daily operations. We will manage the various of our area and corporate leadership teams, operational and administrative components capable of massing expertise and corporate of contract implementation service to the Empowered Leadership. The local business City of Palm Bay. This team’s unique unit is fully empowered, with full support of area combination of collection experience, and corporate staff. recycling expertise, and innovative management systems will ensure quality service for the duration of the contract.

Our local and area management teams have extensive industry experience in operating and managing solid waste companies and have substantial experience in the region. This allows us to quickly respond and meet your needs; all-the- while staying in touch with your local businesses and residents. We believe our

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Exhibit A 21 Solid Waste and Recycling Collection Services

might to assist or respond to any challenge Municipal Manager during the term of the contract. An example Joanne Stanley has over 27 years’ of this benefit to you is the response experience in the solid waste industry. She capabilities during times of crisis such as is responsible for earning and maintaining hurricanes, tornados, or other disasters. In contracts with our municipal partners in times of challenges like this, our area and South Florida Treasure Coast and Space corporate teams activate to ensure people Coast. Additional responsibilities include are safe and our assets are operational, so marketing, public education, project we can return to normal operations as soon development, as possible.

Key Personnel Bios Finance Manager-Business The key positions and roles involved in the Brian Risley has 8 years within the solid delivery of this contract are listed below: waste industry and is currently responsible for all administrative, accounting and statistical reporting functions for Republic Area President Services. He ensures that financial controls Jamey Amick has over 26 years of experience and records are maintained in accordance in the solid waste industry and oversees the with company policy and legal requirements. strategic and operational direction for the He is responsible for providing and reviewing financial statements and variance Southeast Area. Mr. Amick has been with analyses, billing, and account reconciliation. Republic Services for 25 years. He is In addition, Mr. Risley is responsible for responsible for managing 4100 employees in providing analytical support and assistance the 92 solid waste divisions which include 24 for the division goals and action plans. He landfills, 22 transfer stations and 6 materials develops and coordinates the annual recovery facilities (recycling centers). His area budget, negotiates contract rates for market generates 1.25 Billion in annual municipal bids, and manages and trains staff in the accounting department. revenue with a focus on strategic integrated growth. Operations Manager William Conrad has 9 years of experience in General Manager municipal daily operations. He manages the Trey Richardson has been with Republic daily operations for Volusia County hauling Services since 2015 and has been division and ensures maximum productivity responsible for leading the business unit in and route management systems for Lakeland/Orlando. Responsibilities include commercial, roll-off and residential routes 380 employees, 11 municipal contracts, 2 and establishes productivity improvement landfills, 5 transfer stations, and 1 recycling goals where needed. centers. He comes to Republic Services with Responsibilities include the development of a wealth of management skills including supervisory goals and objectives, operations, P&L management, risk management of labor hours, and disposal management, customer relations and expenses. He directly manages the budget satisfaction, sales, and marketing for the operations department, which management. includes approval of purchase orders and vendor pricing. He also interacts with

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Exhibit A 22 Solid Waste and Recycling Collection Services

customers and local, state and federal Operations Supervisor government employees to resolve customer David Dealy has been in the solid waste service concerns and ensure regulatory industry for over 14 years. He is responsible compliance standards are met. for district route maps, route restructuring

and supervision of employees providing Maintenance Manager waste collection and disposal.

Charles Canady has been in the solid waste He is responsible for developing work industry for 35 years. He is responsible for schedules to match staffing levels, initiating overseeing all aspects of our fleet work assignments and monitoring progress maintenance program. Mr. Canady ensures to improve work efficiencies. that all repair and maintenance work is performed in a safe, efficient and timely manner; reallocating resources among sites as appropriate. He oversees coordination, planning and scheduling of all repair work to increase productivity, while effectively managing the department’s overtime.

Personal and Powerful. Your dedicated local support backed by Republic Services infrastructure

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Exhibit A 23 Solid Waste and Recycling Collection Services

Key Personnel Resumes

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Exhibit A 24 Solid Waste and Recycling Collection Services

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Exhibit A 25 Solid Waste and Recycling Collection Services

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Exhibit A 26 Solid Waste and Recycling Collection Services

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Exhibit A 27 Solid Waste and Recycling Collection Services

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Exhibit A 28 Solid Waste and Recycling Collection Services Facilities that work with the environment are basic design

Facilities elements at Republic Services It is our business to help you and your ▪ Our newest recycling center was residents to be environmentally constructed of 75 percent recycled steel responsible in their homes and and uses 1,776 solar panels workplaces. As you would expect, we ▪ More than half of the materials in our strive to be exemplary in our own new Customer Resource Center are from environmental compliance and repurposed materials and it uses LED responsibility. and natural lighting throughout ▪ Low-flow water fixtures and xeriscaping Our facilities are engineered for safe, in our newest facility in the southwest environmentally-friendly operations. We use reduces water consumption by 20 sustainable materials that facilitate energy percent and water conservation, as well as design ▪ Republic Services has operations in 240 principles to enhance employee and guest markets across the US safety and comfort. ▪ Responsibly operate 349 collection Providing outstanding recycling and waste operations across the country services to your community requires the existence of multiple types of facilities, Hauling Company which typically include: ▪ Hauling company A hauling company is where the community ▪ Transfer station recycling and waste collection services are ▪ Recycling center based. These facilities typically serve several important functions that are critical to ▪ Landfill delivering exceptional service to your ▪ Customer Resource Center residents:

Following is a brief description of each of our ▪ A yard for housing all the vehicles that most common facility types. One or more of serve the community, including fueling these facility types may reside at the same infrastructure, if possible physical address/location in a city. ▪ Storage yard for spare containers and containers used to serve the residential, commercial and industrial customers in Hauling Company. Our hauling operations are the community the core of the collection service to your community, offering a truck fleet with the most ▪ An industry leading maintenance facility, tenured drivers in the industry which delivers service for the trucks and containers ▪ Training facilities to keep our workforce at the forefront of learning and safety ▪ Administrative offices to interact with your municipal staff

Palm Bay will be serviced out of Republic Services’ Indian River County Facility located at 3905 Oslo Road, Vero Beach, FL 32960.

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Exhibit A 29 Solid Waste and Recycling Collection Services

It is typical that our largest workforce is looking to alternative markets to ensure presence exists at a hauling company, to the continued success of our programs. support the complex operation that goes into serving your community with a 99.9% When it comes to recycling, everyone has a pickup reliability rate. part to play. When we all work together we can make sure recyclable materials don’t end up in our lakes and landfills. At Republic Recycling Center Services, we believe in the preservation of a Recycling Centers are very complex facilities Blue Planet, a cleaner, safer and healthier that are designed to receive, process, and world where people thrive – not just for package the various recyclable commodities today, but for generations to come. that are collected in the community. Material collected on recycling routes is brought to ▪ An elaborate leachate system, which the Recycling Centers, where it is deposited catches and processes rain water that on the tip floor. From there, the material is leaches through the landfill over time loaded onto a large conveyor belt that ▪ A complex system of pipes and pumps progresses through multiple stations in the that capture and process the landfill gas facility. Each station of a Recycling Center is (methane) which is a natural byproduct specifically engineered to separate unique of waste over time types of material from the recycling stream ▪ An engineered cap that is placed over on the belt, such that all material is uniquely the top of a closed cell separated by the time it reaches the end of the Recycling Centers line. Once each Our landfills are staffed by trained commodity is separated, it is baled to assist environmental engineers who monitor the in transportation and sale to end market operations daily, as well as monitor closed buyers. landfill facilities for years after they have been closed and capped. Even in times of crisis, when end market buyers are stopping or limiting their purchase of commodities, Republic Services

Recycling Centers - Republic Services Transfer Stations. Reduce wear on roads operates some of the most advanced and trucks by offering an efficient and local Recycling Centers transfer of material for transport to post- in the country. collection facilities.

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Exhibit A 30 Solid Waste and Recycling Collection Services

Customer Resource Center (CRC) A few years ago, Republic Services consolidated hundreds of small call centers into three state-of-the-art, fully integrated Customer Resource Centers (CRCs) located in Phoenix AZ, Indianapolis IN, and Charlotte NC. These facilities are strategically located across the country to ensure we can deliver call support for 15 Customer Resource Centers combine hours per day (7:00 am Eastern to 7:00 pm state-of-the-art technology to give Pacific) on weekdays, and 5 hours on customers the best service possible. Saturday.

These facility locations were also selected in markets known for a high population of call center agents, which means they are staffed with a highly-trained and carefully-selected staff who have each passed a rigorous 5- week training course. Additionally, every agent is equipped with industry-leading technology to ensure a superior customer experience when they call with questions or to request additional service.

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Exhibit A 31 Solid Waste and Recycling Collection Services The financial strength you need in a long-term partner for your municipality Financials and Other ▪ Financial capacity to continually invest Requested Information in equipment and preventive Republic Services is among the leading maintenance recycling and waste services companies ▪ One of the youngest fleets in the in the United States, with the financial industry strength and stability to exceed Palm ▪ Reinvesting in state-of-the-art Bay’s expectations for the duration of equipment and facilities the contract and beyond. ▪ Republic Services contributes over $5 million to charities annually Financial Overview Our most recently completed audited financial statements can be found on our Republic Services’ financial stability allows website at RepublicServices.com us to guarantee our commitments and obligations presented to Palm Bay in our The Annual Reports to Shareholders have proposal. We have the capacity to been prepared in accordance with Securities continually invest in equipment and and Exchange Commission requirements, preventive maintenance, as evidenced by with New York Stock Exchange Commission having one of the youngest fleets in the requirements, and in accordance with industry. generally accepted accounting principles

(GAAP). Republic Services does not use third party financing, meaning Republic Services owns Labor Agreements and Wages all assets used to perform the duties of this Republic Services offers a safe, respectful agreement. Palm Bay will not need to be and rewarding workplace for our employees concerned with the potential for adverse and provides the best training and safety business or performance conditions affecting programs in the industry. the ability of our company to perform or obtain financing. Republic Services focuses on maintaining a

positive and professional relationship with We implore Palm Bay to take financial its workforce through continuous training stability into serious consideration when and consistent communication. We utilize choosing a long-term partner for your this approach with both our represented and recycling and waste needs. In many instances, the success of a service provider Excellence Driven. Republic Services takes pride in being excellence driven, which includes is dependent on their ability to invest in continuous investment in new vehicles, necessary equipment or personnel. containers, and technologies.

Financial Reporting Republic Services, Inc. provides audited financial statements on behalf of its subsidiaries. Republic Services, Inc. is a publicly traded (NYSE: RSG), Fortune 300 Company and will be the signatory for the corporate guarantee.

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Exhibit A 32 Solid Waste and Recycling Collection Services

non-represented employees. Nearly 40 implement a plan to minimize the impact to percent of Republic Services’ over 36,000 the Palm Bay by utilizing our expansive employees are represented under various network of local facilities, equipment and collective bargaining agreements across the people to ensure there is minimal disruption country. in service.

We negotiate fairly with our labor unions, carefully balancing the needs of the Litigation Information workforce with the cost to provide service Republic Services is involved in routine and the ultimate impact it will have upon the judicial and administrative proceedings that municipality we are partnering with. arise in the ordinary course of business and Republic Services works tirelessly with our that relate to, among other things, personal labor partners to ensure labor peace and, injury or property damage claims, although the parties do not always agree, employment matters and commercial and both sides work respectfully and relentlessly contractual disputes. We are subject to to reach an expeditious resolution. federal, state and local environmental laws and regulations. Republic Services will commit to the Palm Bay that the organization will take every Due to the nature of our business, we are reasonable measure to avoid a labor dispute also often routinely a party to judicial or or labor unrest during the term of the administrative proceedings involving collection services agreement. governmental authorities and other In the unlikely event of a labor dispute or interested parties related to environmental unrest, Republic Services will immediately regulations or liabilities. Republic Services’ Strengths. Republic Services’ dedication to our employees, the communities we serve, and environmental sustainability is relentless.

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Exhibit A 33 Solid Waste and Recycling Collection Services

From time to time, we may also be subject ▪ Officers of the company to actions brought by citizens’ groups, ▪ Local key personnel adjacent landowners or others in connection ▪ A bid or proposal with the permitting and licensing of our ▪ Performance bond landfills or transfer stations, or alleging ▪ Any contractual default or termination personal injury, environmental damage, or violations of the permits and licenses pursuant to which we operate. Additional information can be provided upon request. In the previous five years, Republic Services has not experienced any of the following claims against:

Republic Services’ Identifications, Classifications and Ratings Republic Services Identifications, Classifications and Ratings

Federal Employee Identification 65-0716904 Number

Dun’s Identification Number 61342862

U.S. Dept. of Labor (SIC) Code 4953 – Sanitary Services / Refuse Systems

562212 – Solid waste landfills combined North American Industry Classification with collection and/or hauling of waste System (NAICS) - Primary materials 562111 – Solid waste collection North American Industry Classification 562920 – Material Recovery Facilities System (NAICS) – Secondary 562920 – Other non-hazardous waste treatment and disposal

Standard & Poor’s Identification (TIN): 13-1026995 Number and Rating BBB+

Moody’s Identification Number and (TIN): 13-3998945 Rating Baa3

Fitch’s Identification Number and (NRSRO): 3235-0625 Rating BBB

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Exhibit A 34 Solid Waste and Recycling Collection Services

Summary Financial These historical results are not necessarily indicative of the results to be expected in Information – Income the future. Amounts are in millions, except Statement per share data. The financial statements contained in the Annual Report were audited by Ernst & Young, LLP (Independent Registered Public Accountants).

Republic Services’ 2018 Year Ending Consolidated Income Statement. Selected financial data

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Exhibit A 35 Solid Waste and Recycling Collection Services

Summary Financial Information – Balance Sheet

Republic Services’ 2018 Year Ending Consolidated Balance Sheet. Selected financial data

REPUBLIC SERVICES, INC. CONSOLIDATED BALANCE SHEETS (in millions, except per share data)

December 31, 2018 December 31, 2017 ASSETS Current assets: Cash and cash equivalents $ 70.5 $ 83.3 Accounts receivable, less allowance for doubtful accounts and other of $34.3 and $38.9, respectively 1,102.7 1,105.9 Prepaid expenses and other current assets 391.2 247.6 Total current assets 1,564.4 1,436.8 Restricted cash and marketable securities 108.1 141.1 Property and equipment, net 8,020.1 7,777.4 Goodwill 11,400.1 11,315.4 Other intangible assets, net 106.5 141.1 Other assets 417.8 335.2 Total assets $ 21,617.0 $ 21,147.0 LIABILITIES AND STOCKHOLDERS’ EQUITY Current liabilities: Accounts payable $ 761.5 $ 598.1 Notes payable and current maturities of long-term debt 690.7 706.7 Deferred revenue 338.7 312.1 Accrued landfill and environmental costs, current portion 130.6 135.2 Accrued interest 68.5 74.5 Other accrued liabilities 728.6 808.2 Total current liabilities 2,718.6 2,634.8 Long-term debt, net of current maturities 7,646.8 7,480.7 Accrued landfill and environmental costs, net of current portion 1,701.6 1,686.5 Deferred income taxes and other long-term tax liabilities, net 1,028.3 796.4 Insurance reserves, net of current portion 270.8 275.4 Other long-term liabilities 321.4 312.1 Commitments and contingencies Stockholders’ equity: Preferred stock, par value $0.01 per share; 50 shares authorized; none issued — — Common stock, par value $0.01 per share; 750 shares authorized; 351.9 and 350.1 issued including shares held in treasury, respectively 3.5 3.5 Additional paid-in capital 4,924.9 4,839.6 Retained earnings 4,750.5 4,152.5 Treasury stock, at cost; 29.4 and 18.4 shares, respectively (1,782.6 ) (1,059.4 ) Accumulated other comprehensive income, net of tax 30.8 22.6 Total Republic Services, Inc. stockholders’ equity 7,927.1 7,958.8 Noncontrolling interests in consolidated subsidiary 2.4 2.3 Total stockholders’ equity 7,929.5 7,961.1 Total liabilities and stockholders’ equity $ 21,617.0 $ 21,147.0

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Exhibit A 36 Solid Waste and Recycling Collection Services

Bank & Credit References

All inquiries for bank references must be made by fax.

Credit References are available upon request. Republic Services’ 2018 Annual Report is on the USB Drive for your review.

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Exhibit A 37 Solid Waste and Recycling Collection Services Republic Services’ operations team is market-leading through training,

collaboration and hands-on Tab 5 Project Approach experience Collections – Operations ▪ The most robust operations supervisor Great operations come from great training in the industry people. Republic Services’ locally-based ▪ Average of 15:1 route to dedicated operations team draws from extensive supervisors’ ratio – means prompt training and the backing of a seasoned response and oversight for your corporate support team. The result is a community 99.9% on-time service record, with an ▪ Proven optimized routing process emphasis on safety, sustainable ensures efficiency, safety and minimal practices, and low-risk operations. impact on city streets Operations Overview ▪ Republic Services executes 4.9M pickups per day Successful collection operations begin with a skillful operations supervisor who knows the At least twice per week, they conduct ride-a business as well as your community. Your longs with drivers on their routes. This Republic Services local operations supervisor creates great opportunities for driver is responsible for the day-to-day collection mentoring, ensures quality control on the operations, including development and route, and keeps the supervisor directly evaluation of routing (in conjunction with aware and familiar with the nuances of the the general manager), training and route and the community. Few, if any other oversight of drivers, and implementation companies in the industry, dedicate their and enforcement of safety procedures. operations staff to success in this manner.

We ensure our operations supervisors are Operations Training not overloaded, nor tied to a desk. On Our operations supervisor training programs average, we maintain a 15:1 ratio of routes are second to none. Every supervisor, upon to supervisors, which means that items starting employment at Republic Services, needing attention are dealt with immediately attends a rigorous 2-week boot camp and that the supervisor knows your training course. Regardless of prior industry community intimately. In addition, our experience, this boot camp level sets all our supervisors are out on the routes regularly. supervisors on The Republic Services Way of Operational Excellence. Our rigorous running operations and builds a strong peer supervisor training program yields highly network with those who attend the training skilled operations teams. together. After the initial training boot camp, supervisors engage in regular refresher and new training opportunities, between 2 and 4 times per year. This yields an operations supervisory team that shares best practices and constantly look for ways to improve on the level of service in your community. Routing Optimization Establishing the most optimized routes for a community has dramatic effects on the quality of service, safety and efficiency of

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Exhibit A 38 Solid Waste and Recycling Collection Services

the collection operation through shorter Communication with the routes, safety in the neighborhoods, and ultimately the wear and tear on the streets Community within the municipality. In addition to the regular collaboration We conduct a proven route optimization between the routing teams, our operations process, which involves a tight collaboration between the local team and our corporate team can communicate with the residents route optimization team. Through several and commercial customers easily using iterations, these teams collaborate, sharing several forms of technology. Our Republic local knowledge and details, while running Services web- and smartphone-based app our optimization processes to yield the best enables customers to see their accounts, routes possible for your community. An make service requests, or raise issues for example of this process, we evaluate planned routes to ensure that trucks are not resolution. This app also enables our conducting collection on streets during times operations team to offer alerts or emails to that are known for congestion or traffic. customers regarding changes in service for holidays or inclement weather. We also Economy of Scale employ a technology known as Call-Em-All, Another benefit of Republic Services as your which is a phone-based capability for partner is our economy of scale. As an distributing operations updates when industry leader with a national operation, we obtain trucks and equipment at a better needed to customers on effected routes. price due to discounting, which allows us to refresh our assets more frequently than smaller companies. This applies to many of our vendors, including our uniforms, so our drivers and operations teams are better representatives of your city when out in the In Cab Technology. Our operations community. teams are in direct contact with our drivers in your community through our in- cab technology. Route Optimization. Our optimized routes yield safer, more efficient collection for your municipality.

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Exhibit A 39 Solid Waste and Recycling Collection Services

Third Eye Technology

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Exhibit A 40 Solid Waste and Recycling Collection Services The largest provider of municipal residential collection services in

the US Collection – Residential ▪ Over 12 million homes collected every week nationwide When it comes to handling your waste 99.9% on-time pickup needs, Republic Services knows how ▪ important safe and dependable curbside ▪ 4.9M pickups each day pickup is to you. We work to exceed ▪ Comprehensive collection services, your expectations with quality including solid waste, recycling, yard containers and outstanding customer waste, and bulk service. hard-to-reach locations such as narrow Residential MSW Collection streets, courts and alleyways, enabling the We intend to service all single-family industry’s most efficient, safe, and containers using an automated side loader environmentally responsible curbside (ASL) truck. The ASL is proven to retrieve automated collection services. and return containers in even the most

Residential Collection process. Our residential collection service is simple, reliable, and environmentally responsible.

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Exhibit A 41 Solid Waste and Recycling Collection Services

Each collection vehicle is operated by a equipment and manner as residential solid single driver and will be painted in a uniform waste containers. manner, featuring our logo and company contact information. Residential Yard Waste We propose to use blue containers with black lids for residential trash collection. Collection Residents will be offered the option of We will offer all residential customers choosing a 32, 64 or 96-gallon container. If weekly, collection of accepted yard waste the city goes with the Alternate Proposal materials. Yard waste will be serviced with a option, the residents will receive a 96- rear load truck that will have one driver and gallon container. If a customer needs more one helper. For large piles, they will be tags than one collection container, we will and serviced with a clamshell type vehicle. provide an additional container for a fee to accommodate the customer’s needs. Bulk Waste Collection The ASL container collection methodology is White goods, with chlorofluorocarbons fast and efficient and requires approximately (CFCs) removed, and bulk items will be 8 to 12 seconds completing the cycle (pick serviced on an on-call bases and will be up container, deposit contents, place service within 3 business days per the RFP container back onto the curbside) before the requirements. A rear load truck or clam driver moves to the next stop. shell or boom will service these items.

Republic Services Recommendation for MSW Service Days Services The Services day will vary depending on the two different options the city is asking us to submit. Republic Services would like to offer an additional solution to once a week Holiday Schedules garbage service. Republic will replace the current 64- gallon carts for 96- Republic Services will be closed on gallon carts which will provide 30% Thanksgiving and Christmas, if your service more capacity for the residents while day falls on one of these days, we will still maintaining a once a week service. service you on your next scheduled service The 64-gallon carts will be utilized for day. recycling and Republic will keep those for replacement for the term of the contract to replace existing recycle carts.

Residential Recycle Collection We will offer all single-family customers weekly, fully automated single-stream recycling collection services. Recycling containers will be serviced with the same

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Exhibit A 42 Solid Waste and Recycling Collection Services

Automated Side Load Collection. Provides a cleaner, safer, more efficient residential collection Residential Collection Equipment

Republic Services plans to service Palm Bay with a combination of vehicle from Automated side loader, rear loaders and clam shell type vehicles.

Residential Automated Side Load Equipment Vehicle Type Chassis Body Type Year Fuel Type Capacity Automated Mack/MRU Heil 2021 Diesel 28 yards Side Loader Rear Load Mack/MRU McNeilus 2021 Diesel 32 yards

Residential Container 96 Gallon Carts Specifications

Per the bid spec we will utilize the city’s carts plus with the Alternate Proposal we will replace all 64-gallon garbage carts with 96- gallon containers.

Residential Containers Manufacturer Size Dimension Schafer 96 gallons. 44.3x41.6X 27.6 Schafer 64 gallons 41.5x39.1x2 4.4 Schafer 35 gallons 44.3x41.6x2 7.6

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Exhibit A 43 Solid Waste and Recycling Collection Services

Collections – Commercial During the assessment, we will identify container locations and access paths that Republic Services provides effortless allow for safe, convenient service. recycling and waste solutions for our commercial customers, working with them to evaluate and optimize their Right-sizing service levels can increase solution. waste diversion, improve collection productivity, and lead to reduced costs for Commercial Solid Waste customers. From monthly to daily collections, and Small Containers containers sizes ranging from 2 to 8 yards in size, Republic Services offers solid waste, Republic Services uses small containers recycling, and services with a variety of constructed of durable steel bodies and two container sizes and service frequencies to plastic lids. Containers range in size from 2 meet every business’ needs. – 8 yards, and can be placed on casters for easy maneuverability, if necessary. Our commitment to you is simple, we will: ▪ Complete every collection as scheduled 95-gallon containers constructed of a strong plastic resin are useful for small offices and ▪ Return the container to its dedicated businesses. Containers are designed to last location up to ten years, with easily interchangeable ▪ Clean loose litter or debris wheels and lids. ▪ Ensure that enclosures are properly secured

Waste Assessments. An onsite waste Commercial Recycling assessment ensures that all your questions are answered. Republic Services offers single-stream recycling, in which the customer deposits recommended empty, clean, and dry recyclable materials in the one recycling container. Republic Services then collects and transports the materials to the Recycling Centers for separation and processing.

Republic Services also offers source- separated recycling for cardboard and other commodities that can be taken directly to a local processing facility.

Flexible, Tailored Solutions Our dedicated team is available to consult with businesses and communities of any size to conduct a comprehensive on-site waste assessment (see figure to the right) to determine the needed services, collection frequencies, and container sizes.

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Exhibit A 44 Solid Waste and Recycling Collection Services

Methodology and Procedures Holidays & Schedule Republic Services uses front load collection Disruptions vehicles to service small container Republic Services will take all necessary commercial customers in Palm Bay. steps to notify customers prior to all Customers with a 95 gal or smaller holidays and unforeseen schedule container are serviced with an automatic disruptions via our Republic Services app side-load (ASL) or rear load (REL) truck. and the Call-Em-All automated calling system. Front Load Vehicles We service commercial customers with front load collection vehicles with 28-cubic yard volume bodies because: ▪ The supplier is a company that has Container Placement. The correct proven to be among the strongest, placement allows for safer and consistent safest and lowest maintenance trucks in service. the industry ▪ Our first-hand local knowledge shows that this truck’s size and attributes will “fit” every neighborhood we service, including hard-to-service accounts

Automated Side Load Vehicles Our automated side load vehicles (ASL) are typically dual-side-drive, with a low-entry cab, and equipped with a remote rear camera that: ▪ Allows easy ingress and egress to the curb ▪ Improves driver and pedestrian safety ▪ Reduces potential injury ▪ Increases productivity

ASL’s can compact waste at idle speeds or even while on the move and the large 5- cubic yard hopper that greatly reduces litter. Our ASL vehicles feature an arm, with a patented vertical lift design that goes from ground-to-ground operation in 6.5 seconds, allowing for maximum curbside pickup in less time, while also preventing litter and spillage.

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Exhibit A 45 Solid Waste and Recycling Collection Services Front Load Truck

Commercial and Multi-family Collection Equipment

These vehicles will be used to service both the commercial and Multi-family units.

Commercial/Multi-family Collection Equipment Vehicle Type Chassis Type Body Type Year Fuel Type Capacity MSW Front Mack Heil 2021 Diesel 28 yards Load Truck Recycle Front Mack Heil 2021 Diesel 28 yards Load Truck Recycle Multi- Mack MRU Heil 2021 Diesel 28 yards family ASL

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Exhibit A 46 Solid Waste and Recycling Collection Services

Small Container Dimension Guide

Right container for the application

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Exhibit A 47 Solid Waste and Recycling Collection Services Personalized multi-family solutions

to meet your needs Collection – Multi-Family ▪ Industry leading service and customized We provide an innovative combination waste solutions ensures Republic Services of programs and services for multi- will exceed your community’s family customers. expectations ▪ The latest single stream recycling Multi-Family MSW Collection technology paired with ongoing education Republic Services can provide a combination makes certain your community is of programs and services for multi-family receiving best-in-class service customers, ranging from container service ▪ There are approximately 35M multi- like residential customers, to containerized family units across the US and growing service like commercial customers. Once defined and properly sized, multi-family safety, property protection, and awareness customers are integrated into residential or of traffic stops, distance to parked cars and commercial routes to provide the efficiency other objects. and reliability desired. Multi-Family Recycle

In all cases, Republic Services will identify Collection the correct equipment to service multi- Republic Services will offer weekly single- family complexes based on individual stream recycling services as part of its core location and unique characteristics. If the services for all multi-family customers. complex requests containerized service, Container options include 96-gallon Republic Services can provide 2- to 8-yard capacity, or we offer containers ranging in capacity solid waste containers or 20-, 30- size from 2- to 8-cubic yard containers or 40-yard capacity open-top containers or depending on available space. industrial compactors. The same equipment and methodology used MSW collection issues such as narrow in single-family container collection will be streets, traffic blockages and alleyways may implemented when servicing multi-family require the use of a rear-load vehicle or recycling container customers. front-load alternative service options. In all cases, the container customers will be serviced using servicing drivers are familiar with these the same methodology as multi-family trash areas and are trained to ensure the personal front-load container customers and will be integrated into commercial routes. Multi-Family Container Options. Solutions

for Multi-Family Complexes include containers, front-load, or roll-off. Multi-Family Yard Trimmings Collection Republic Services will offer weekly yard trimming recycling services for multi-family customers on request.

White Goods and Bulk Collection White goods and bulk items will be serviced on call provided all chlorofluorocarbons (CFCs) have been removed.

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Exhibit A 48 Solid Waste and Recycling Collection Services Republic Services’ roll-off services are essential for a strong and growing economy Collections – Industrial Roll- ▪ High capacity containers ranging from Off 10 – 40 yards. Republic Services’ versatility ensures ▪ Complete inventory of containers and that every roll-off customer receives back-up equipment. the service they need, every time, ▪ We have the resources to grow our whether it’s an on-call open top at a fleet and equipment to meet industry construction site or compactors at a needs hospital with strict service constraints. We ensure that all routes are optimized daily Roll-off and Compactor for efficiency and service with continual Collection Overview investment in the best employees, best Republic Services offers roll-off collection, practices, best equipment, and the best hauling, and disposal services to more than technologies. 70,000 customers in the United States, often for the principal employers in an area, We provide a large inventory of open-top such as: containers, ranging in size from 10 to 40 ▪ Construction industry cubic yards with scheduling options from on- call to multiple times daily, to meet the ▪ Manufacturers needs of every customer throughout the ▪ Public institutions year. Republic Services can scale up Hospitals ▪ services during peak times to accommodate

large temporary projects or seasonal Roll-off service is unique, because every day industries like construction. requires a different route for each of our trucks.

Industrial Collection Process. Our service is efficient, reliable, and comprehensive.

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Exhibit A 49 Solid Waste and Recycling Collection Services

Industrial Recycling Republic Services roll-off trucks are equipped with an automatic tarp, which is Republic Services excels at helping placed over the container to prevent spillage customers meet their sustainability needs, during transport. Once the driver loads the by identifying disposal locations that can container onto the truck, it is hauled to the recycle their materials, and by sharing best disposal facility, dumped and returned to the management practices for on-site customer. commodity separation. Implementation of a successful separation program will both Service times vary daily and depend on increase commodity values and decrease distance from prior stop and the distance to landfill-bound volumes. the disposal site. In some cases, the driver

will arrive at the customer’s site with an Special Waste empty container and swap it for the full one.

Republic Services’ roll-off fleet is used to Our hours of operation are 3:00 AM to 5:00 meet the special waste needs of our PM Monday - Sunday. In a typical day, the customers. We work with each customer to driver services 6 to 12 roll-off containers. accurately characterize and profile disposal The maximum weight per load cannot needs prior to collection, and then collect exceed 10 tons on most U.S. highways. and dispose of the waste in a manner that meets all regulatory requirements. Account Accessibility Methodology and Procedures Customers can easily access their account 24/7 with the Republic Services app or Collection is completed with roll-off trucks website. Customers can schedule a pickup, on the open top containers or compactors pay invoices, and even sign up for new coupled with a highly trained, professional services while on the go. driver.

Servicing the container starts by backing the Holidays & Schedule truck up to the container, hooking a cable Disruptions from the truck to the container, and then using a hydraulic mechanism called a “hoist” Republic Services will take all necessary to pull the container onto the truck. All steps to notify customers prior to all holidays and unforeseen schedule disruptions via our Republic Services app Industrial collection. Drivers can typically and the Call-Em-All automated calling collect 6-12 containers per day. system.

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Exhibit A 50 Solid Waste and Recycling Collection Services

Roll off Vehicles Industrial Collection Equipment

The roll-off fleet is comprised of three axle collection vehicles with rail and hydraulic hoist systems. These vehicles are extremely durable, and each can service all open-top containers sizes while maintaining maneuverability in tight locations and varying terrain.

Industrial Collection Equipment Vehicle Type Chassis Body Type Year Fuel Type Capacity Industrial Roll Mack Galbreath 2021 Diesel. 60K Off

Industrial Open-Top Containers Industrial Containers Open-top containers are built to last with heavy gauge steel floors, sides and pockets along with fully welded in-seams and are designed for compatibility with our fleet. A rust-inhibiting primer inside and out improves durability. Containers meet all applicable ANSI safety standards.

The containers vary in size from 10 to 40 cubic yards. The average life span of these containers is typically 10 or more years.

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Exhibit A 51 Solid Waste and Recycling Collection Services

Large Container Dimension Guide

Right container for the application

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Exhibit A 52 Solid Waste and Recycling Collection Services

Tag Procedures Sample Non-Collection Tag

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Exhibit A 53 Solid Waste and Recycling Collection Services

Transition Billing The city will need to provide all billing addresses and we will download them into If the city approves the option for the our system. The resident will have different contractor to bill the residential customers, options as to how to pay their monthly bill. the following are the standard procedures that Republic will implement. On line payment Re-occurring payment Republic will include in new billing Mail a check, Pay in advance. procedures in the brochures to the residents. The following are the billing procedures for Republic Services intends to bill the customer on a monthly basis for collection residential, commercial and industrial services. customers.

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Exhibit A 54 Solid Waste and Recycling Collection Services

Standard Reports

Republic Services provides various reports to cities regarding the collection of Solid waste, recycling, yard waste and bulk waste. Reports include; Monthly tonnage reports Complaint logs Franchise fee reports See samples below

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Exhibit A 55 Solid Waste and Recycling Collection Services We provide an exceptional customer experience when your residents or businesses contact us Customer Service for assistance We strive for first-call resolution when ▪ Three fully staffed, US-based, national customers contact us for service. We call centers provide a superior experience through ▪ Powerful, integrated technology, integrated facilities, technology, and enabling you to talk to a real person highly knowledgeable employees. ▪ 1M customers expertly served each Net Promoter Score month via text, email, or phone ▪ Extended hours 7am EST to 7pm PST Our Net Promoter Score, or NPS, measures Monday thru Friday, until 12 pm PST our customers’ willingness to recommend a Saturday company’s products and services. Republic ▪ Web-based applications for 24/7 Services’ NPS has improved year-over-year access for the fifth consecutive year, which means ▪ Well-trained staff our customers are seeing a difference in our ▪ Net Promoter Score has improved product and service offerings. year-over-year for 5 consecutive years

We Delight Our Customers expect a speedy response. We strive for first call resolution—from call, email, mobile app, Our approach to customer service is to ask website or in-person request. daily, “how have we delighted our customers?” For most customers, this means that our front-line customer service Tenured Experience Delivers representatives—our professional drivers— Satisfaction collect everything on schedule. That also means drivers return containers in a safe Our representatives’ experience and and tidy manner—whether it’s walking knowledge does not just come from the around a car to get to a container or rolling customer interactions, our representatives the container up a steep driveway for a spend time in a classroom environment and disabled or elderly customer. participate in monthly/weekly training sessions to ensure our agents are in touch We recognize that, sometimes, customers with the customer’s needs and the ever- have questions regarding scheduled service changing conditions of the waste disposal or would like to order additional services and industry. Therefore, our representatives are always ready, willing and able to help our Outstanding Customer Service Talent. We customers and exceed their expectations. take pride in hiring and developing talented staff to exceed our customer’s expectations. Customer Access Our customer resource centers are fully networked together, allowing them to support callers from 7 am EST to 7 pm PST Monday through Friday and 7 am EST to 12 pm PST on Saturday.

In addition to the call center hours, customers can reach us 24/7 via our website, www.Republic Services.com, or the Republic Services app. Our self-service

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Exhibit A 56 Solid Waste and Recycling Collection Services

options are designed to improve overall customer interactions, whether internal or response and resolution to customer external, are processed efficiently, inquiries and needs anytime, anywhere with professionally and up to Republic Services’ the least amount of customer inconvenience standards. Employees are evaluated as possible. annually on their performance in this area. Customer Service Principles What to Expect Republic Services’ customer service When you call our Customer Resource programs are based on the following five Center (CRC), a sophisticated series of principles that guide our daily business actions begin: operations and excellent service. These ▪ Often, the phone number you are dialing principles also pave the way in development from is associated in our database and of the customer service program for Palm triggers the integrated system to Bay. populate with a map of your service address, level of service, past service 1. Employ the highest quality personnel. requests, and your city-specific contract We retain highly-skilled and experienced information. This knowledge-based personnel and compensate them system even shows the agent your accordingly. current weather. 2. Ensure easy and immediate access ▪ The customer service representative’s for customers and Palm Bay staff. computer screen instantly populates with Appropriate staffing is critical to ensure the information above and (in just a few easy and streamlined access to our seconds from the moment the customer professional staff for both customers and calls), which ensures the agent has all Palm Bay staff. possible information available in an 3. Ensure timely and efficient issue instant to be ready for the caller. resolution and follow-up. We have ▪ The agent confirms the customer’s name detailed policies/procedures for our and service address and begins to assist customer service systems and controls the customer with the reason for their which facilitate expeditious issue call. resolution and follow-up. Our use of ▪ Often the call is about a billing question, appropriate methods, field service-level change or “what do I do communication, and same-day resolution with” inquiry. If the question requires goals translate into timely and efficient communication with the local operations turnaround from point-of-contact to team (such as, missed pick-up or resolution. All concerns are responded to container exchange), the agent can within eight business hours of receiving instantly connect with the local Palm Bay the customer’s phone call or message. operations team through our national 4. The customer is always right. Our network. employees are taught to give the benefit ▪ Often, the customer’s concern is handled of the doubt to every customer, even if by the time s/he hangs up the phone. the facts may imply customer error. For those issues requiring operations 5. Train all employees in customer support (such as container delivery or service. To ensure a high level of quality collection of a missed pick up), the issue service, every Republic Services will be addressed in the timeliest manner employee—whether a driver, possible. Republic Services tracks administrative, or manager—is trained in hundreds of performance metrics to customer service. This ensures all ensure continuous improvement.

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Exhibit A 57 Solid Waste and Recycling Collection Services

Value of Three National Our siting team looked for cities renowned as call center markets, knowing that there Centers would be a large population of prospective Imagine US-based agents available 15 hours employees with the temperament and skills every weekday (7 a.m. Eastern time to 7 necessary to seamlessly integrate into p.m. Pacific time) and five hours on Republic Services’ Customer Resource Saturdays. Our CRC agents across the Center. country enjoy the same training, follow the same protocols, and have access to each customers’ specific contract details, regardless of their location.

At a time when many service companies are handling billing or service calls through call centers based outside of the United States, we are extremely proud to be delivering high quality customer service with a commitment to keeping jobs here at home.

Republic Services’ three sites (Phoenix, Indianapolis and Charlotte) were selected after exhaustive research and employ more than 600 call center experts, trained and staffed to serve your community.

Industry Leading Customer Resource Centers. Our centers are strategically located within the US and networked together to support any call from any location.

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Exhibit A 58 Solid Waste and Recycling Collection Services Our employees are our greatest asset, and our dedication to every employee’s safety is second to Safety none Safety is Republic Services’ highest ▪ 40% safer than the industry average, priority. We adhere to a strict policy of while maintaining the 7th largest safety protocols with supporting vocational fleet in the United States infrastructure, where employees are ▪ Think. Choose. Live. ® embodies our ® trained to Think. Choose. Live. company culture ▪ Winners of 75% of industry Driver of the Year awards since 2009 Safety Overview

Republic Services has an industry leading ® safety program that has been 40% better Think. Choose. Live. than the industry average for the past nine Every day, drivers face a multitude of years, based on OSHA data. In addition, we challenges and are required to make have been recipients of 75% of industry decisions that can greatly impact their Driver of the Year awards for the large truck safety, as well as the safety of those in the category since 2009. communities we serve. Our best-in-class driver training program focuses on continual Republic Services maintains strict improvement of all our 15,000 drivers. compliance with all applicable OSHA and Federal, State, and Local safety Our Think. Choose. Live. ® philosophy helps requirements while performing all work- navigate these situations by encouraging related functions. employees to Think about their actions, Choose the safest approach and Live to go We recognize that a safe workforce is not home to their families at the end of each simply a discussion with a new hire, but a day. dedicated plan to review, educate, and verify employee practices throughout their career. ReSOP Program The Republic Services Observation Program Republic Services has the lowest occurrence (ReSOP) is paramount to decreasing safety of incidents and crashes in the industry due incidents. Supervisors are required to to our company-wide emphasis on safety, conduct a minimum of two in-person extensive employee training and ongoing employee observations per week. educational development programs. The purpose is to improve safety, customer Republic Services requires all operations experience and productivity. The employee personnel to participate in extensive classroom training and testing, as well as, on-road auditing and policy reinforcement. Republic Services ReSOP. Program decreased safety incidents since implementation Republic Services offers full-spectrum safety initiatives and award-winning safety training programs to all employees. We are an industry leader in safety and we are very proud of our safety track record.

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Exhibit A 59 Solid Waste and Recycling Collection Services

and their leader work together towards Quality Control excellence To ensure extreme reliability and a Safety Meetings & Training consistently high level of customer service, Republic Services has a quality control Republic Services provides weekly, monthly program called Driver Service Management and annual safety training for all our (DSM). employees.

DSM includes an extensive driver-lead Safety topics are developed based on reporting process, accompanied by regular subject matter required under OSHA auditing, that is focused on safeguarding regulation. Republic Services prepares well- against procedural failures. DSM standards developed tailgate sessions, provides guarantee that all driver issues will be translators to engage all employees and addressed and completely resolved by encourages open discussion and supervisors or management within seven participation. days of discovery.

Meeting topics may include: Other key benefits of this program include: ▪ Injury and illness prevention/safety rules ▪ Increased driver communication and Back injury prevention ▪ accountability with Republic Services ▪ Emergency response/fire safety management ▪ Exposure control plan ▪ Improved documentation and resolution ▪ Drug and alcohol program of driver issues ▪ Personal protective equipment ▪ Improved customer service ▪ Employee right-to-know ▪ Improved on-route safety ▪ Hearing conservation safety ▪ Lock out and tag out safety ▪ Slips, trips, and falls ▪ Confined space entry Continually Improving Safety is Top Goal for Safety Recognition Program Republic Services The Republic Services Dedicated to Safety and Dedicated to Excellence programs are designed to identify, recognize and reward safety-sensitive employees who are dedicated to safety and excellence in their workplace.

Employee safety and excellence is measured on six criteria including having no preventable crashes or injuries, no unscheduled lost time and no safety warning letters. Each employee who qualifies is recognized monthly, quarterly and annually.

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Exhibit A 60 Solid Waste and Recycling Collection Services

The program is monitored and conducted by dangerous container locations; and a Driver Service Coordinator responsible for: maintenance will be forwarded issues such ▪ Conducting pre- and post-route briefings as container repair and replacement needs. with drivers ▪ Entering and monitoring DSM issues Should an item remain open for longer than ▪ Running and distributing reports seven days, it is forwarded to the General Manager to bring matters to an immediate Drivers must observe and record issues resolution. while performing collection duties, and report findings to the Driver Service To track items, the following reports are Coordinator during the pre- and post-route produced: briefings daily. ▪ Driver Service Issues Cover Sheets are The objective of the pre-route briefing is to printed automatically each day for any ensure all drivers have the necessary tools route that has associated issues and is to run their routes safely, competently, and distributed to drivers along with their accurately each day. The Driver Service daily route sheets Coordinator reviews the following topics ▪ Open Issue Reports are run daily by during the briefing: department managers and includes the ▪ Confirms the driver is wearing the proper day’s new issues uniform and gear: clean uniform and personal protective equipment (PPE) Driver performs pre-route inspection to ▪ Confirms the driver has the necessary ensure vehicle is safe for operating. route paperwork: sequenced route sheets and special/extra paperwork ▪ Confirms the driver has completed the pre-trip vehicle inspection report ▪ Ensures route completion by end of day

During collection activities, drivers are instructed to make notes on their route sheets throughout the day. The objective of the post-route briefing is to collect all valuable route information from each driver. Driver Service Coordinators must complete the post-route briefing section of the Driver Check-In form and drivers must sign the form before clocking out each day.

Finally, Driver Service Coordinators must submit any findings to the appropriate department that same day. For example, customer service will receive issues such as billing concerns and questions; operations will receive issues such as poorly sequenced routes; sales will receive items such as commercial overage issues; safety will receive information pertaining to safety items such as low hanging wires or

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Exhibit A 61 Solid Waste and Recycling Collection Services

▪ Aged Open Issue Reports are run by the an environment that provides ongoing road Driver Service Coordinator, as needed, safety education. and is intended to bring awareness to the General Manager of challenging Focus 6 issues that need to be resolved Our Focus 6 program provides employees ▪ Closed Issue Reports are posted weekly with tips and techniques to reduce the in the driver break room to increase frequency of our six most common types of driver awareness serious incidents. This industry-leading program involves in-class training and Together for Safer Roads practical skills course exercises that have As the operator of the 7th largest vocational helped to reduce crashes and injuries. fleet in the country, with an industry leading safety record, we have a direct effect on roadway safety each day. While our strong Personal Protective Equipment safety performance is significant in the Republic Services is committed to providing communities we serve, we aspire for more. the safest collection and disposal processes possible. We recognize that effective Today, we are proud to be the only recycling management of worker safety and health and waste services provider associated with protection is a decisive factor in reducing Together for Safer Roads. This innovative the extent, severity, and cost of work- coalition brings together global private- related injuries and illnesses. sector companies across industries to Eye, face, head, hand and high visibility PPE collaborate on improving road safety and is required to be worn when applicable. reducing deaths and injuries caused by road traffic crashes.

The Coalition’s mission to provide guidelines Driver & Operator of the Year and processes to keep employees, partners We believe strong safety records should be and contractors safe on the road closely acknowledged and celebrated. Each year, aligns with our continuous work in fostering drivers who meet our stringent safety criteria are eligible for the National Waste &

Our Focus 6 safety program assists with tips and techniques to reduce our top 6 most common incident types

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Exhibit A 62 Solid Waste and Recycling Collection Services

Recycling Association’s Driver & Operator of operations team. He has maintained a the Year awards. flawless safety record with no crashes or injuries, in addition to a perfect attendance With more than 1,000 nominations each record. He was a three-time NWRA Operator year, the awards are the most coveted in of the Year finalist before his win this year. the industry and demonstrates winners’ commitment to safety. Since 2009, Republic Roberto is a model employee and takes Services’ drivers have won 75 percent of the great pride in his profession. He is a selfless NWRA Driver of the Year awards, an honor leader and has mentored countless other that celebrates exemplary customer service employees, inspiring team members to and superior driver safety records. This approach each day with a willingness to go year’s winner was Mike Juhan from Winder, above and beyond for customers. He is GA. This is Republic Services’ first year to admired company-wide for his commitment have an NWRA Operator of the Year winner to excellence. – Roberto Hernandez from Lake Havasu City, AZ. Republic's relentless commitment to safety has led to the formation of comprehensive, Mike Juhan has spent more than 20 years in industry-leading safety programs that rely the industry and is a certified residential and on continual training to reduce incident small container collection truck driver. He frequency. Last year, roughly 14,000 has had no preventable crashes or injuries employees earned Republic's Dedicated to throughout his entire career. Mike is also the Safety Award, and 4,000 employees two-time reigning local ROAD-EO champion received the Dedicated to Excellence – Republic’s local skills competition for recognition. Over the past 10 years, drivers and operators. Republic’s safety performance, based on Occupational Safety and Health Mike takes great pride in the communities Administration (OSHA) data, has been 40 he serves but is also willing to go above and percent better than the industry average. beyond for the Company. Mike is part of a Republic’s SOS program that consists of volunteer drivers from across the country who are deployed to service routes in the aftermath of natural disasters.

For 25 years, Roberto Hernandez has been an essential part of Republic’s landfill

Our 2019 Driver & Operator of the Year – Mike Juan and Roberto Hernandez

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Exhibit A 63 Solid Waste and Recycling Collection Services Our OneFleet system leads the industry in creating a safer, more

OneFleet reliable fleet - both operationally and environmentally The OneFleet management system enhances quality of service, maintains a ▪ A scheduled preventive maintenance reliable fleet and ultimately improves program enables us to offer a superior customer experience at the curb. fleet traveling on your roads Republic Services is dedicated to operating ▪ Regular preventive maintenance the best running, safest and most contributes to our 99.9% reliability rate environmentally friendly vehicles in the and 40% safer than industry average industry. This goal is achieved through a ▪ OneFleet allows us to keep costs low coordinated vehicular operation and efficiency high, which ultimately maintenance system called OneFleet. benefits the communities we serve With standardized procedures and consistent execution, the OneFleet system improves Planning and Scheduling safety for the fleet, decreases repair Standardized planning and scheduling leads downtime and improves customer to increased shop capacity and reduced fleet satisfaction. down time. Planning preventive repairs also make certain that parts are on hand and Preventive Maintenance technicians are scheduled accordingly. This Preventive Maintenance (PM) is the hallmark also keeps the shop proactive and prepared of One Fleet. Republic Services prescribes and provides the benefit of prioritizing six levels of PM activity at varying truck repairs and keeping the fleet ready at route hour markers. time.

1. Every 150 hours - full inspection, including nuts/bolts/fluids/no cracks OneFleet. Our preventive 2. Every 450 hours – 1, plus full lubrication maintenance system contains service six pillars 3. Every 1,350 hours - transmission, front suspension, air-to-air, hydraulics, CNG inspection 4. Every 2,700 hours – 1- 3, plus drain transmission, new filters and fluids; crank ventilation filters; exhaust system inspection/service, cleaning, catalyst inspection/service 5. Every 5,400 hours – 1-4, plus differential fluids, DPF system, overhead valve adjustment, fuel systems inspection/service 6. Every Year – Annual Federal Safety Inspection

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Exhibit A 64 Solid Waste and Recycling Collection Services

Workplace Organization Parts Management A clean and organized workplace makes for The right part at the right time is critical to a safer and more efficient environment. At maintaining a fleet. With proper inventory Republic Services, we abide by the Five S’s: management, parts are on hand for all ▪ Sort scheduled repairs. That decreases truck and ▪ Straighten labor down time and reduces overall costs ▪ Sanitize for the customer. Integral to the parts ▪ Standardize maintenance program is a maintenance bay. ▪ Sustain The floors and shelves are kept clean and orderly. With proper scheduling, parts are also staged on containers in advance of a Training technician’s arrival. The Republic Services OneFleet initiative is built on the foundation of an educated work Parts Management is a key component of our force. Ongoing tech training, on-the-job successful OneFleet program projects, as well as formal classroom clinics, are all part of the “Republic Services Way”.

Drivers Practice Joint accountability and proper communication between maintenance crews and operations personnel (drivers and supervisors) fosters fewer unscheduled repairs and breakdowns. Each day, drivers: ▪ Perform a pre/post-trip driver quality control inspection ▪ Ensure that any issues they identify are

accurately communicated to the shop The real benefit of OneFleet is the positive ▪ Ensure that customer & route impact to the customers. Republic Services expectations are understood in the drivers begin each day with a safe and mornings reliable fleet. A reliable fleet allows the frontline employees to focus outwards and onto the MSW and recycling needs of the Our highly-specialized technicians deliver community. a best–in-class fleet for your municipality Vehicle Inspection Reports The key to the preventive maintenance program is daily completion of vehicle inspection reports. This is done by the collection vehicle’s assigned CDL driver and includes both a pre-trip inspection and post- trip inspection. Drivers check fluid levels, lights, tires and other safety related areas of their truck and indicate on the inspection report any defects or deficiencies found that

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Exhibit A 65 Solid Waste and Recycling Collection Services

day. Shop personnel review the report and Vehicle Appearance check any items marked by the driver as It is a fact that vehicles that are clean in being questionable or problematic. appearance are usually well-maintained as Technicians then make any needed repairs well. Republic Services washes its collection before the vehicle returns to the route. vehicles weekly, utilizing biodegradable cleansing products, high- and low-pressure Furthermore, each vehicle undergoes a washers using a brush. through and comprehensive preventative maintenance inspection (PMI) every 150 hours of service. This inspection is conducted by a trained and certified brake inspector, according to USDOT requirements.

Clean, well maintained trucks. Our well-maintained fleet is a direct reflection of your municipality

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Exhibit A 66 Solid Waste and Recycling Collection Services

Republic Services is creating durable and sustainable processes Value Added Elements to ensure municipalities can offer this service to their communities Recycling Simplified ▪ On average 1/3 of what consumers put As a leader in the recycling industry, in recycling container doesn’t belong Republic Services is committed to ▪ Collection of recycling commodities educating consumers on how and what should be limited to 3 or 4 items to recycle – we call it Recycling ▪ The business model has to change to Simplified. make curbside recycling sustainable

▪ Prior to the disruption to the industry, Recycling Economics 30% of Republic’s material went to China – today it is less than 1% For many municipalities, recycling is a core ▪ We continue to invest in technology service that residents expect. Republic and equipment Services is committed to offer curbside recycling with the framework of a new had monumental impacts on the sale of business model. A general knowledge of the recyclable material. China accounted for history of how we arrived at the current buying about 40% of the recycling state provides the basis for the change. commodities. While China’s direction was In late, 2017, China disrupted the global disruptive, it was only a matter of time industry by changing their rules and before the “old” business model was regulations on imported recyclable material. destined to fail. From total bans on some material to un Recycling has never been free. But for a realistic quality restrictions on other material long time, the cost of collecting and

Plunging Commodity Prices as published by the Wall Street Journal in Sept. 2019. About 76% of the material we sell has declined in value 78-105%.

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Exhibit A 67 Solid Waste and Recycling Collection Services

processing recycling was covered by the service will help keep these services value created by selling the recycled sustainable for future generations. material. What many people don’t realize is, Despite these recent challenges, we even though something is technically continue to invest in it the recycling recyclable, that doesn’t mean there’s an end business. Recycling is one of the fastest market for it. growing segments of the waste stream, in The average American household pays about large part due to e-commerce. We’re also $20 a month for weekly garbage and committed to helping create a cleaner, safer recycling services. You may be surprised to and more sustainable environment for the learn that most of this goes toward the cost future. of collecting garbage, even though the cost of collecting and processing recycled We are using state-of-the-art technology material is actually much higher. like optical scanners and even artificial intelligence to help us recover as many We are actively transitioning our municipal recyclable items as possible. customers to a more durable and sustainable pricing model with an equitable What’s changed over the past 25 years is risk-sharing arrangement. These new that recycling in the U.S. has never been contracts ensure we are paid for the simpler for consumers, and participation is collection and processing of material, and at an all-time high. This success, however, then share the value of the commodity with has resulted in a pricing model that doesn’t the municipality. come close to covering the actual costs of recycling collection and processing, as well We know consumers care about recycling, as increased contamination rates. and they have demonstrated a willingness to pay for the service. Paying around just $1 For example, when curbside programs were more a week for your weekly recycling first introduced, they were largely what we call "source separated," meaning the

The Recommend Business Model is one where the cost of a recycling program is the sum of fees for the two services – Collection Fee and the Net Processing Fee

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Exhibit A 68 Solid Waste and Recycling Collection Services

customer placed different materials in exposes good recyclables, like cardboard, to different bins. residue from food, liquid, or other waste. This results in more recyclables going to Material was collected in specialized ▪ landfills despite the good intentions of trucks that had multiple compartments consumers. and needed to be loaded manually, which was a safety hazard. Another change we’ve experienced over the ▪ Once a compartment was filled, the truck decades is the “light-weighting” of had to leave the route to dispose of it - packaging. As packaging becomes lighter, this was inefficient and resulted in more we need to process more material to fuel usage, traffic, etc. It was also achieve the same weight. difficult for customers, so participation In the past we collected 40K water bottles to was low. recycle 1 ton of plastic; with today’s lighter ▪ Admittedly, the quality of recycled bottles, we need to collect 90K water bottles materials was much higher than it is to recycle that same ton of plastic. today. But given the low participation rates, “source separated” programs were Recycling Overview unable to satisfy public policy and We believe we have a responsibility to regulatory requirements in many educate our customers when it comes to markets. recycling the right way. We understand Today, in most markets we offer “single- recycling can be confusing at time, so we stream” recycling, in which all recyclables have created a campaign to educate people are placed in a single container. However, how and what to recycle. the downside is that the quality of the material has decreased dramatically – On average, one-third of what consumers contamination rates are much higher. On put in their recycling containers doesn’t average, more than 30% of what Americans belong there. And there aren’t enough put in their recycling containers doesn’t resources or technology to reverse belong there, and that material often contamination once it takes place. Some of these items are contaminated with food or Recycling Centers - Republic Services another residue. Think of a ketchup bottle – operates some of the most advanced if there’s still ketchup inside, it’s Recycling Centers contaminated and can ruin an entire load of in the country. recyclables.

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Exhibit A 69 Solid Waste and Recycling Collection Services

Other items people put into their recycling There also shouldn’t be 50 different items in containers simply shouldn’t be there. From your recycling container! Stick to these dirty diapers to garden hoses to bowling materials, and you’ll be doing it right: balls, non-recyclable materials should be ▪ Paper and cardboard disposed of or donated. ▪ Metal or aluminum cans ▪ Plastic bottles and jugs We know people want to be responsible and do the right thing to ensure the local We mean it when we say we are making recycling programs they know, and love, are recycling simple. Follow three important sustainable for future generations. We rules: encourage consumers to take a couple extra Know what to throw – minutes a day to think about what they are – Make sure recyclables are Empty. putting in their containers, and for them to Clean. Dry. recognize there is a true cost to local – Don’t bag it. Recyclables should be recycling programs. placed loosely in your container – and plastic bags never belong. Many people are “wish-cycling” – throwing items in their recycling bin that they hope can be recycled. Remember: When in doubt, throw it out.

Republic Services is making recycling as simple as 1-2-3

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Exhibit A 70 Solid Waste and Recycling Collection Services

To help consumers know how and what to recycling. You’ll find step-by-step lesson recycle, we launched our Recycling plans and supporting materials including Simplified campaign. Visit activities, videos, student certificates, and RecyclingSimplified.com for tips, videos and handouts for students to bring home. The resources to become a better recycler and curriculum is based on grade level. There reduce contamination rates. are four categories – PreK-2, 3rd-5th, 6-8th Prior to the recent changes, 30% of our and 9-12th grade. recyclable material used to go to China, now Lessons within each grade range build upon it’s less than 1%. students’ understanding and help them gain

greater awareness of the broader The good news is that we are moving all of environmental, sustainability, and societal our recycled material – we have new issues related to recycling and its role in markets for recyclables both domestically conserving natural resources. The lessons and internationally. But the prices paid for can be taught as a unit or individually – recycled commodities are nowhere near whatever fits best for your students and where they were just one year ago. your curriculum. Education The Future? We are partnering with communities to help Republic Services doesn’t know where the reduce contamination and the best way to recycling commodity markets will be next do this is through education. We also know year or the next 10 years. We do know that that the children are integral in driving we’re making recycling simpler for behaviors in the home. We are extremely customers, and if Americans take the proud to offer a free service to the schools necessary steps now, the model will be to assist in this effort. The Recycling profitable and sustainable for generations to Simplified Education Program contains come. everything needed to teach students about

Republic Services is proud to partner with communities to offer lessons and activities for educators built by educators.

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Exhibit A 71 Solid Waste and Recycling Collection Services

We believe we can transform the business model from one that largely relies on the value of the recovered commodities to one that fully acknowledges the cost of collecting and processing the recycled material and shares the value of the commodities. We are actively transitioning our municipal customers to a more durable and sustainable pricing model with an equitable risk-sharing arrangement.

Municipalities also need to join us in shifting their focus to extracting materials that have positive environmental (life cycle) benefits and have end markets. Diversion needs to be about re-introducing materials into production and manufacturing systems, not about hitting a number.

Everyone wants to do the right thing, but recycling is a business. Over the past 25 years, state legislatures have been racing to 50%, 75%, or even Zero Waste goals.

For Americans, recycling will be much simpler and more convenient in the future. Consumers will better understand what and how to recycle properly. We launched a new website, RecyclingSimplified.com, to help them learn what to recycle while minimizing contamination. We want to simplify the entire process to make it easy for Americans to feel good about what they do to protect our environment.

Visit us at Recyclingsimplified.com for more information

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Exhibit A 72 Solid Waste and Recycling Collection Services Republic Services’ BluePlanet™ initiative strives for a cleaner,

Sustainability safer and healthier world We invest more than $100 million per ▪ Named to the Dow Jones Sustainability year in our sustainability initiatives, as Index for fourth straight year a commitment to our BluePlanet™. We ▪ Added 150K tons of recycling capability are the only solid waste company in 2018 selected to the prestigious Dow Jones ▪ Scored 98 out of 100 in the Carbon Index for Sustainability in both the Disclosure Project S&P 500 Climate North American and World indices. Change Assessment Our industry-leading sustainability platform ▪ More than a quarter of a million homes is focused on increasing recycling, can be powered by our 75 landfill-gas- decreasing vehicle emissions, generating to-energy plants renewable energy, and enabling our ▪ 3,200 (and counting) compressed customers to be more resourceful. In 2018- natural gas vehicles 19, Republic Services has been steadily building upon our sustainability Global Climate A List as well as the achievements, including: Supplier A List. The CDP is an ▪ The gold standard in corporate organization based in the United sustainability, Republic Services was Kingdom which works with shareholders named to the Dow Jones Sustainability – and corporations to disclose the North America and World Index™ (DJSI) greenhouse emissions of major - for the fourth straight year. corporations. In the last assessment, we ▪ Inclusion on two elite lists by the Carbon scored 98 out of 100 in the S&P 500 Disclosure Project (CDP), including the Climate Change Assessment

2 Committed to Sustainability. Republic Services’ sustainability goals trace to five key areas

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Exhibit A 73 Solid Waste and Recycling Collection Services

▪ Recognized with the Gold Class Award in We continue to find new avenues for the 2018 RobecoSAM’s Sustainability sustainability success. Consider our five- Yearbook - only eight North American point sustainability platform (see Figure 64): companies achieved this top-tier status, and Republic is the sole recycling and Operations We are working to minimize the solid waste services provider to earn the impact of our operations around our fleet Gold Class standing. and our facilities. We have established aggressive sustainability goals now through ▪ Receiving the industry’s top awards for the year 2030. Recycling Facility of the Year. Republic Services’ Southern Nevada Recycling Materials Management When we extract Center, the largest and smartest materials from the waste stream residential recycling facility in North (commodities and/or energy), we reduce America, was recognized by the top two greenhouse gas emissions and your industry associations for its excellence community’s carbon footprint. ▪ Recognition for landfill gas utilization Communities Our Empty, Clean, Dry excellence by the Georgia Chapter of the recycling outreach and education program Solid Waste Association of North help your residents and business people America. Three Republic Services recycle more and waste less. facilities in the metro-Atlanta area Safety We are committed to creating a safe generate more than 24 megawatts of environment for our customers, renewable energy, capable of powering communities and employees. A recent more than 15,600 homes national study found that Republic Services ▪ For the third year in a row, Republic is the safest solid waste company – by a 40 Services was named as a World’s Most percent margin. Ethical Company® by the Ethisphere® Institute – Republic Services is the sole People We employ and develop talented recycling and solid waste services professionals who are committed to provider to be listed under the sustainability, our customers and each Environmental Services category. other.

Five Elements of Sustainability. Republic Services is the lowest risk, best-value partner for your municipality, focusing our sustainability platform around these five areas

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Exhibit A 74 Solid Waste and Recycling Collection Services We develop and maintain a library of public education programs and materials that our partners can Public Education and Outreach leverage in their communities Public education is critical to ▪ Instant access to information via maintaining an efficient and cost- website and My Resource™ app effective service for recycling and ▪ Facility tours waste in your community. ▪ School education and take-home materials The goal of Republic Services Public ▪ Videos and public service Education and Outreach Program is to announcements educate residents on industry trends and the ▪ Community newsletters services offered by Republic Services. We do this by engaging community groups and RepublicServices.com provides in-depth business associations, to educate residents content specific to residential and and businesses about the key elements of commercial needs. Residential pages allow the program, including relevant program the user to enter their address to receive changes, and highlighting customer service, information specific to them, including the cost, environmental benefits and state ability to schedule pick-up, or change requirements. service. If the customer is direct-billed by Republic Services, they can also inquire into Website billing related questions or even view and securely pay their bill. Residential customers The Republic Services website is designed to will also find resources on recycling and be a one-stop resource for current and environmental needs. potential customers. Here they will find news updates, collection information and Business pages allow users to login and educational tools. The educational program view/pay their bills, view billing history, and provides in-depth information for both schedule pick-ups. Commercial users will residential and commercial customers, and also find resources on how to responsibly the programs are downloadable and can be dispose of electronics waste, hazardous used for outreach and environmental household material, and other initiatives. When a resident enters their environmentally harmful materials. service address, they will find news and resources specific to Palm Bay. On the main page of RepublicServices.com, visitors will be able to view a video clip of recycling education that features our “closed Republic Services’ Website. loop” recycling collection program. This RepublicServices.com is a one-stop resource video can easily be edited to focus on any new initiatives agreed upon with palm Bay.

Republic Services App Our application for mobile devices can be used to schedule a pick-up, report a missed pick-up, receive service notifications, search additional products and services, and much more. It can be easily downloaded from the App Store for Apple users or for Android users from Google Play.

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Exhibit A 75 Solid Waste and Recycling Collection Services

Reference Guides & Collateral Oops Tags Oops tags are our first line of education for As part of the initial program residents that have placed unacceptable implementation our ongoing education items at the curb for collection. Drivers and efforts, we will provide the following route supervisors will leave an oops tag with materials to ensure that residents are fully the resident if a material cannot be picked aware of the services provided by Republic up. Oops tags will provide the reason why Services and how to properly use these the item was not picked up as well as a services. phone number to call for further follow up

information. Welcome Packet

At the commencement of service, Republic Presentations to Schools and Other Services will provide an initial information Community Organizations packet to residents. This packet will contain Republic Services is a well-known friend, information on the services offered and supporter and partner to local schools in proper preparation procedures. In addition, Palm Bay. We believe that providing an the packet will contain information on environmental education to students will additional services and products offered by build a foundation and an appreciation to Republic Services as well as a collection day preserving and protecting the planet. reminder for their specific location. This Students, in turn, bring this knowledge back packet will also be made available to new to their families and become catalysts for residents that move into Palm Bay. promoting sustainable habits at home.

Republic Services provides teachers, staff Annual Education Updates and students with training on proper Republic Services will mail each household diversion and disposal practices. We place an annual reference guide for collection significant emphasis on the importance of services. This reference guide will contain recycling as it diverts reusable materials information on collection services as well as from being disposed in and allows for a any updates for acceptable or unacceptable longer lifespan for local landfills. materials. The reference guide will also We provide education on all aspects of contain information on new products and environmental stewardship including trash, services available to residents. electricity, water, paper, chemical, and

emissions reductions. Our goal is to empower students to utilize what they have learned in their school communities about environmental sustainability to make a Mobile App. Over 1.8M customers use the global impact. Republic Services app to instantly access important information on services Enroll and Involve the Entire School Community in Becoming Great Recyclers Republic Services will engage school administrators, faculty, staff, and students in its efforts to conduct a successful recycling program. Once enrolled, the entire school community will receive specialized education based on that group’s role in promoting recycling.

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Exhibit A 76 Solid Waste and Recycling Collection Services

Republic Services will include the following named in item 3 above and headed by a elements when addressing the education district administrator and a Republic and training needs of each community Services recycling representative. The member: recycling committee will meet according to need and district preference until recycling 1) Communication and Feedback programs are functional in all schools. Republic Services will communicate the availability of educational resources to each 5) Recycling Education school’s administrators through a variety of All educational materials will be provided in outlets prior to the opening of school each the primary languages represented in the fall. In addition, a recycling representative student body of the district. will follow up and respond to school/teacher requests for educational materials, Republic Services involvement with local resources, and presentations throughout the schools goes beyond how we can help with year. environmental education, we also believe in supporting students at all levels. For 2) Logistical Training example, we provide educational and safety Republic Services will meet with programs at local schools featuring administrators, faculty, facilities personnel, characters such as Recycling Rosie, Garbage and parents (through PTA meetings and Gus and Driver Mike. other means) initially, and as needed, to establish and provide training on internal The presentation is interactive and features materials capture systems. We will provide information on how to recycle and teaches educational curriculum and program how-to children how to be safe around collection information in a fun format, such as story- vehicles. Children receive a complimentary telling, recycling relays, competitions, waste coloring book that reinforces the safety audits and videos. Educational curriculum, message. At the end of the presentation, activities, and presentations are geared children are escorted out to the parking lot, toward grade level/age groups. where a Republic Services truck and driver are on hand so that children can sit in the 3) Recycling Champions Republic Services will work with all schools Figure 3 Engaging kids through schools. We within the district to identify a recycling believe that providing an environmental education to students will build a foundation and champion within each school who will act an appreciation to preserving and as the school’s recycling coordinator. This protecting the planet. coordinator will monitor faculty, staff and administrators for optimal, proper recycling program participation, knowledge, and utilization of educational resources provided by Republic Services and other sources. They will also communicate recycling program results to students and staff.

4) District Recycling Committee Republic Services proposes that the school district recycling committee be comprised of the identified recycling champions

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Exhibit A 77 Solid Waste and Recycling Collection Services

cab, view the controls, and ask the driver We participate in numerous community questions. events on an annual basis and propose to build on these existing efforts by partnering Republic Services also encourages an annual with Palm Bay to develop and launch a recycling contest among local elementary sustainability-themed outreach schedule for schools. Each school is challenged to reduce public events. waste, recycle more, and separate their food The program would involve creating a family scraps for composting. Schools will compete of “green” recycling-specific educational for the greatest year-over-year diversion hand-outs, and a common, customizable results (measured Fall through early booth design that could be used at local Spring). The winning school is rewarded street fairs, art festivals and concerts. with an all-expenses paid recycling fair that Republic Services will not only continue to will feature multiple activity stations provide service and assistance to community including: recycled art projects, an events, we will also work with event opportunity to view the inside of a recycling planners to bring additional value. This collection truck, and products made from would include upfront planning for logistics recycled materials. detail, such as placement of containers, providing a full contingent of containers at In addition to providing a unique and each collection point with clear messaging to comprehensive school outreach program, encourage recycling participation, clean up Republic Services plans to reach out to services, sponsorships, and educational various community organizations such as materials. the Chamber of Commerce, Rotary, business associations and other appropriate groups to We see this as an opportunity to engage provide detailed recycling outreach with the community to become even education and offer tools and support for stronger and more vibrant. Palm Bay can successful programs. count on Republic Services to be a true corporate citizen and community partner in Public Events greening the Palm Bay service area and Republic Services will be a true leader in educating residents and businesses every Palm Bay, not only because of our step of the way. dedication to excellence in service, but because we are a proud community partner. Curbing Contamination The best way to reduce contamination is at the source, with both restricted access Recycling Education. Our educational materials include flyers and stickers for container lids and container spot checks. distribution through mailers Our drivers are well trained to check for and or at schools document contamination every time they service a container. The driver can then remotely update the account to reflect the contamination note, allowing our dedicated staff to notify the customer and offer one- on-one assistance. We work closely with each customer to develop a solution to their contamination problem. We can also provide resources to the city they can share with residents and property staff.

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Exhibit A 78 Solid Waste and Recycling Collection Services We are a committed, visible partner for your municipality ▪ We're watching out for your program - Community Engagement partnering with local law enforcement Serving our 14 million customers goes ▪ $5M donated annually - cash or in-kind beyond handing their recycling and ▪ $6.7M in local sponsorships nationwide waste needs. Service is about being a good neighbor to the communities where we live, work, and raise our Through these forums, we can contribute as families. Whether we are volunteering a thought leader, as well as listen and or donating our time or resources, our understand the critical and emerging topics willingness to give back is yet another within our communities. This enables us to way we make a difference. We are a visible and highly engaged partner,

because we live and work in your community. At Republic Services, our customers can always rely on us to handle their recycling and waste needs in a way that is easy and effortless. But our promise goes far beyond our business. We pride ourselves on being a good neighbor and supporting the communities where we live and work. We want to do our part to help build stronger, safer communities.

Thought Leadership

Delivering exceptional services to a continue to tell our customers that “We’ll community requires that we remain a handle it from here™”. thought leader in the complex topics that our industry requires. We understand the complex regulations and requirements to Community Events responsibly manage and dispose of the Helping the local community and leaders nation’s recycling and waste. understand the complexity of the industry is a big part of our role. We frequently execute We are heavily engaged in the top municipal events that enable increased awareness and associations in the country, as well as understanding of how to responsibly dispose important local organizations, which include: of recycling and waste, as well as hold ▪ National League of Cities (NLC) events that assist the community in doing ▪ International City Manager’s Association the right thing for our environment. (ICMA) ▪ Council of Mayors Shred events help the disposal of large ▪ National Waste and Recycling Association volumes of recyclable paper. Recycling (NWRA) events can educate the community on what ▪ Solid Waste Association of North America and how to recycle properly, using our (SWANA) Empty, Clean and Dry methodology. Lastly, ▪ Keep Indian River Beautiful we offer tours of our facilities, to help ▪ Indian River County Chamber of educate the community on how the Commerce operations work, and to show how much ▪ Treasure Coast League of Cities effort and care goes into ensuring that the recycling and waste material from your

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Exhibit A 79 Solid Waste and Recycling Collection Services

community is properly handled and disposed ▪ Only recycling and solid waste services in a responsible manner. company in the world to be included on both the Dow Jones Sustainability World and North America indices In-Kind or Cash Contributions ▪ Named to the 2019 World’s Most Ethical As a good neighbor, we often support Companies List® by the Ethisphere® community events and initiatives through Institute for the third year in a row in-kind donation of recycling and waste ▪ 2019 NWRA National Commercial Driver services, or cash donations. of the Year, Mike J. ▪ 2019 NWRA National Operator of the Large community events involve large Year, Roberto H. crowds of people. Our event boxes are ▪ 30 Most Meaningful Companies to Work easily distributed throughout community for in America – Business Insider events, offering easy and environmentally conscious solutions for recycling and waste disposal. Where needed and appropriate, larger containers can be utilized to manage the consolidation and removal of recycling and waste from an event.

Awards and Recognition Because of our efforts, Republic Services has been recognized numerous times for our actions as a business and a community partner. Some of these awards and recognition include: ▪ Sole recycling and solid waste services company in the world to be included on the annual Barron’s 100 Most Sustainable Companies list for 2018 and 2019

Figure 4 Good neighbors help build stronger neighborhoods, which is why we volunteer in our communities.

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Exhibit A 80 Solid Waste and Recycling Collection Services Successful transitions cover many details and require strong communication Tab 6 Transition Plan ▪ Communication is key to a successful We are seasoned experts in the low transition risk, successful transition of services ▪ Capital asset procurement and delivery from your current provider to Republic ▪ Driver hiring, training and route Services. Through transparent and planning involved collaboration with you, our ▪ Community education and messaging seamless transition will leave Palm Bay and your residents happy with your gives everyone a chance to prepare and choice to switch to Republic Services. react in a timely fashion. We utilize data sharing and operational field Experience Matters coordination with your current hauler(s) to Republic Services successfully implements ensure all open requests are met and more than 75 new municipal contracts each service information is accurate. year, and we bring our national strength and local expertise to every one of them. Each The monitoring of open service notes is transition takes into consideration the critical, especially when the transition date unique needs of the contract and the city. nears. The current hauler is responsible for the service up until the current contract The key to success, regardless of project expires; however, there may be some details, relies on communication. We start service issues that cannot be resolved in the with a transition timeline, crafted in time allotted and will become the new collaboration with the City. This transition hauler’s responsibility. Our operations plan includes milestones, roles/ teams, customer service professionals and responsibilities and contact information. See data partners understand the need to keep a a sample of our transition timeline for Palm close eye on open service notes. Container Bay. removal and delivery also require careful coordination with field crews. Customers We provide frequent, proactive need same-day service from both the communication with the City to ensure there incoming and outgoing providers, and our are no surprises along the way including local teams work with the current hauler to weekly in-person meetings and phone streamline this function for a seamless calls/emails as needed. Our philosophy is to transition including: constantly share updates with you as that • Timely and appropriate communication with residents and Low Risk Transition. From contract award to service start date our teams are visible and in businesses—from events and constant communication mailings to website information and direct communication (phone, email, live chat)

• Daily communication with the internal team to assess project status and time line benchmarks

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Exhibit A 81 Solid Waste and Recycling Collection Services

• Our operational management team meets daily with our supervisors and maintenance team to ensure critical- path items are addressed.

• The publicity and education teams meet with the transition lead (operations manager), customer service manager and general manager to ensure customer-specific aspects of the rigorous training for customer service staff and drivers.

• Dedicated phone lines, contract- specific information, route development and truck test drives combine to bring a safe and well- informed team to your city. We are in regular communication with vendors supplying containers, printed material, trucks and on-board computing systems.

• Our experience has shown that relationships matter—when we need equipment, we get it. Our national strength and buying power are leveraged for your benefit. Locally, we have secured relationships with key printing/mail house partners who put our needs first in a time-critical situation.

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Exhibit A 82 Solid Waste and Recycling Collection Services

Sample Transition Timeline

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Exhibit A 83 Solid Waste and Recycling Collection Services

Trucks and Equipment Base Proposal

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Exhibit A 84 Solid Waste and Recycling Collection Services

Alternate Proposal

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Exhibit A 85 Solid Waste and Recycling Collection Services

Base Proposal Trash Map

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Exhibit A 86 Solid Waste and Recycling Collection Services

Base Proposal Recycle Map

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Exhibit A 87 Solid Waste and Recycling Collection Services

Base Proposal Yard Waste Map

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Exhibit A 88 Solid Waste and Recycling Collection Services

Alternate Proposal Map

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Exhibit A 89 Solid Waste and Recycling Collection Services

Cart Delivery Palm Bay

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Exhibit A 90 Solid Waste and Recycling Collection Services

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Exhibit A 91 Solid Waste and Recycling Collection Services

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Exhibit A 92 Solid Waste and Recycling Collection Services

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Exhibit A 93 Solid Waste and Recycling Collection Services

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Exhibit A 94 Solid Waste and Recycling Collection Services

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Exhibit A 95 Solid Waste and Recycling Collection Services

Tab 7 Proposal Cost

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Exhibit A 96 Solid Waste and Recycling Collection Services

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Exhibit A 97 Solid Waste and Recycling Collection Services

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Exhibit A 98 Solid Waste and Recycling Collection Services

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Exhibit A 99 Solid Waste and Recycling Collection Services

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Exhibit A 100 Solid Waste and Recycling Collection Services

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Exhibit A 101 Solid Waste and Recycling Collection Services

Tab 8 Additional required Proposal Submittal Forms Identical Tie Proposal

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Exhibit A 102 Solid Waste and Recycling Collection Services

Certification of Authorization

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Exhibit A 103 Solid Waste and Recycling Collection Services

Proposer’s Insurance

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Exhibit A 104 Solid Waste and Recycling Collection Services

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Exhibit A 105 Solid Waste and Recycling Collection Services

Sample Insurance

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Exhibit A 106 Solid Waste and Recycling Collection Services

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Exhibit A 107 Solid Waste and Recycling Collection Services

Certificate of Good Standing

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Exhibit A 108 Solid Waste and Recycling Collection Services

Business Tax Receipt Republic Services will apply for the Palm Bay Business Tax Receipt if awarded the contract.

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Exhibit A 109 Solid Waste and Recycling Collection Services

Corporate Data Sheet

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Exhibit A 110 Solid Waste and Recycling Collection Services

Non-Collusion Affidavit

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Exhibit A 111 Solid Waste and Recycling Collection Services

Scrutinized Companies

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Exhibit A 112 Solid Waste and Recycling Collection Services

Performance Bond

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Exhibit A 113 Solid Waste and Recycling Collection Services

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Exhibit A 114 Solid Waste and Recycling Collection Services

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Exhibit A 115 Solid Waste and Recycling Collection Services

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Exhibit A 116 Solid Waste and Recycling Collection Services

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Exhibit A 117 Solid Waste and Recycling Collection Services

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Exhibit A 118 Solid Waste and Recycling Collection Services

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Exhibit A 119 Solid Waste and Recycling Collection Services

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Exhibit A 120 Solid Waste and Recycling Collection Services

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Exhibit A 121 Solid Waste and Recycling Collection Services

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Exhibit A 122 Solid Waste and Recycling Collection Services

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Exhibit A 123 Solid Waste and Recycling Collection Services

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Exhibit A 124 Solid Waste and Recycling Collection Services

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Exhibit A 125 Solid Waste and Recycling Collection Services

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Exhibit A 126 Solid Waste and Recycling Collection Services

Tab 9 Reference

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Exhibit A 127 Solid Waste and Recycling Collection Services

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Exhibit A 128 Solid Waste and Recycling Collection Services

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Exhibit A 129 Solid Waste and Recycling Collection Services

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Exhibit A 130 Solid Waste and Recycling Collection Services

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Exhibit A 131 Solid Waste and Recycling Collection Services

Tab 10 Sample Franchise Agreement

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Exhibit A 132

MUNICIPAL MATERIALS MANAGEMENT AGREEMENT

This Municipal Materials Management Agreement (the “Agreement”) is made and entered into this ____day of ______, 20__, by and between the [INSERT FULL NAME OF THE MUNICIPALITY AND THE NAME OF THE STATE] (“City”), and ______, a [INSERT LEGAL ENTITY AND DBA OF SERVICING DIVISION AND TYPE OF LEGAL ENTITY SUCH AS “a Delaware corporation” or “ Delaware limited liability company”] qualified to do and actually doing business in the State of ______(“Company”).

RECITALS

WHEREAS, City desires that Company provide Services as defined herein for the Location Types as set forth in this Agreement and Company desires to do so, all in accordance with the terms of this Agreement.

NOW, THEREFORE, in consideration of the promises and the mutual covenants contained in this Agreement, the parties agree as follows:

TERMS AND CONDITIONS

1. Sole and Exclusive Franchise. Company is hereby granted the sole and exclusive franchise, license, and privilege to provide for the collection and disposal or recycling, if applicable, of all conforming Waste Material (as defined in Exhibit A) for the following types of locations (“Location Types”) within the territorial jurisdiction of the City (the “Services”):

Location Types

Residential Units Large Commercial Units

Small Commercial Units Industrial - Permanent Units

Municipal Facilities Industrial - Temporary Units

2. Newly Developed Areas. If the City develops new areas (of the same Location Types as designated above) within the City’s territorial jurisdiction during the Term of this Agreement, such areas shall automatically be subject to this Agreement. The City shall provide Company with written notification of such newly developed areas, and within thirty (30) days after receipt of such notification, Company shall provide the Services as set forth in this Agreement in such newly developed area(s). If the City annexes any new areas that it wishes for Company to provide the Services, the Parties shall negotiate a mutually acceptable amendment to this Agreement adding such annexed areas to the scope of the Services and setting forth the rates that will apply for the Services in such area(s).

3. Scope of Services. Company shall furnish all equipment, trucks, personnel, labor, and all other items necessary to perform the Services. The Services shall not include the collection, disposal, or recycling of any Excluded Waste or Waste Material located at any Location Type not designated above, or any Waste Material/Service Types not designated in Exhibit A.

4. Out of Scope Services May Be Contracted for Directly with Customers. Company may provide collection and disposal or recycling service within the territorial jurisdiction of the City for any Waste Material and/or Location Types that are outside the scope of this Agreement pursuant such terms and conditions as may be mutually agreed upon by Company and such Customers. Such services and agreements are outside the scope of this Agreement, and this Agreement does not require such

Page 1 of 15 Version 2017.1 Muni Exhibit A 133 Customers to use Company for such services, but they may do so at their discretion. The City agrees that Company may use any information received from the City in marketing all of its available services to the residents and Customers located within the City, whether included in the scope of this Agreement or not.

5. Exhibits. All Exhibits attached this Agreement are an integral part of the Agreement and are incorporated herein.

Exhibit A General Specifications for Services

Exhibit B Pricing

Exhibit C Company’s Performance Bond

6. Term. This Agreement begins on the Effective Date and expires five (5) years thereafter, but shall automatically renew for successive five-year periods (the “Term”) unless either party provides written notice of non-renewal at least sixty (60) days prior to the expiration of the then current Term, or unless otherwise terminated in accordance with the terms of this Agreement.

7. Rates for Services; Rate Adjustments; Additional Fees and Costs.

7.1 Rates for Services. The rates for all Services shall be as shown on Exhibit B, subject to the rate adjustments and additional fees and costs as set forth herein.

7.2 Annual Rate Adjustments. Company shall increase the rates for all Services effective on each anniversary of the Effective Date of this Agreement in an amount equal to the greater of (a) three (3) percent or (ii) the percentage increase in the Consumer Price Index for All Urban Consumers (Water, Sewer and Trash Collection Services) U.S. City Average, as published by United States Department of Labor, Bureau of Statistics (the “CPI”). For the CPI calculation, rates will be adjusted using the most recently available trailing twelve (12) months average CPI compared to the twelve (12) months preceding.

7.3 Cost Adjustments. Company may increase the rates for Services as a result of increases in costs incurred by Company due to (a) any third party or municipal hauling company or disposal or recycling facility being used; (b) changes in local, state, or federal rules, ordinances or regulations; (c) changes in taxes, fees or other governmental charges (other than income or real property taxes); (d) uncontrollable prolonged operational changes (i.e., a major bridge closure); (e) increased fuel costs; and (f) changes in costs due to a Force Majeure Event. Any of the foregoing cost adjustments shall be retroactive to the effective date of such increase or change in cost.

7.5 Disposal Costs. If any Recyclable Material commodity collected by Company hereunder becomes unmarketable or is not accepted at the recycling facility and must therefore be disposed of at a Disposal Site, the City shall pay any such disposal costs to Company and shall eliminate that commodity from the Recyclable Materials program and this Agreement. Company does not guarantee the existence of a market or a commodity buyer at any time for any Recyclable Material.

8. Invoicing; Payment; Service Suspension; Audits.

8.1 Invoicing the City. The City shall invoice and collect from all Residential Units and Municipal Facilities Customers for Services provided by Company pursuant to this Agreement. The City shall report to Company (a) by the 5th of each month the total number of addresses subject to

Page 2 of 15 Version 2017.1 Muni Exhibit A 134 this Agreement and that have been billed for Services by the City and (b) on a quarterly basis, parcel data and a list of addresses billed for the Services by the City. Company shall invoice the City for the number of addresses that were billed by the City within fifteen (15) days of receiving the City’s address count each month, and the City shall pay Company’s invoices.

8.2 Invoicing the Customer Directly. Company shall invoice each individual Customer for all [Multi-Family Units, Small Commercial Units (if Small Commercial Units are not to be included in the definition of Residential Units), Large Commercial Units, Industrial Permanent Units, and Industrial Temporary Units] Services rendered to such Customer under this Agreement within ( ) days following the end of the month, and the Customer shall pay Company’s invoices.

8.3 Payment. The City or Customer, as applicable, shall pay each of Company’s invoices without offset within twenty (20) days of receipt Company’s invoice. Payments may be made by check or ACH only; no purchasing cards or credit cards will be accepted. If Company is invoicing the City, City shall pay Company’s invoices in full irrespective of whether or not the City collects from the Customers for such Service. Payments not made on or before their due date may be subject to late fees of one and one-half percent (1.5%) per month (or the maximum allowed by law, if less). If the City or Customer, as applicable, withholds payment of a portion or entire invoice and it is later determined that a portion or all of such withheld amount is owed to Company, such amount shall be subject to the late fees provided herein from the original due date until paid.

8.4 Service Suspension.

8.4.1 Unpaid Invoices. If any amount due from the City is not paid within sixty (60) days after the date of Company’s invoice, Company may suspend Services until the City has paid its outstanding balance in full and/or terminate this Agreement. If Company suspends Service, the City shall pay a service interruption fee in an amount determined by Company in its discretion up to the maximum amount allowed by Applicable Law. If any amount due to Company from an individual Customer is not paid within sixty (60) days after the date of Company’s invoice, Company may suspend that Customer’s Services until the Customer has paid its outstanding balance in full. If Company suspends Service, the Customer shall pay a service interruption fee in an amount determined by Company in its discretion up to the maximum amount allowed by Applicable Law.

8.4.2 Suspension at Direction of City. If the City wishes to suspend or discontinue Services to a Customer for any reason, the City shall send Company a written notice (email is acceptable as long as its receipt is acknowledged by Company) identifying the Customer’s address and the date the Services should be suspended or discontinued. In the event of Service suspension, the City shall provide additional email notification to Company if/when it wishes to reactivate the suspended Services. Upon receipt of a notice of reactivation, Company shall resume the Services on the next regularly scheduled collection day. The City shall indemnify, defend, and hold Company harmless from any claims, suits, damages, liabilities or expenses (including but not limited to expenses of investigation and attorneys’ fees) resulting from the suspension of discontinuation of any Services at the direction of the City.

8.5 Audits.

8.5.1 Audit of City Billings. With respect to any Services in which the Company’s billing is dependent upon the City’s reporting of the number of addresses subject to this

Page 3 of 15 Version 2017.1 Muni Exhibit A 135 Agreement, the City shall perform an audit at least once each year to confirm that all addresses receiving Services under this Agreement are actually being billed by the City and that the City’s reporting on such addresses is accurate. The City shall share all findings and documentation with respect to such audits with Company.

8.5.2 Audit of Company Records. The City may request and be provided with an opportunity to audit any relevant and non-confidential records of Company that support the calculations of charges invoiced to the City under this Agreement within the ninety (90) day period before the audit request. Such audits shall be paid for by the City and shall be conducted under mutually acceptable terms at Company’s premises in a manner that minimizes any interruption in the daily activities at such premises.

9. Termination. If either party breaches any material provision of this Agreement and such breach is not substantially cured within thirty (30) days after receipt of written notice from the non-breaching party specifying such breach in reasonable detail, the non-breaching party may terminate this Agreement by giving thirty (30) days’ written notice of termination to the breaching party. However, if the breach cannot be substantially cured within thirty (30) days, the Agreement may not be terminated if a cure is commenced within the cure period and for as long thereafter as a cure is diligently pursued. Upon termination, the City shall pay Company only such charges and fees for the Services performed on or before the termination effective date and Company shall collect its equipment, and Company shall have no further obligation to perform any Services under this Agreement.

10. Compliance with Laws. Company warrants that the Services will be performed in a good, safe and workmanlike manner, and in compliance with all applicable federal, state, provincial and local laws, rules, regulations, and permit conditions relating to the Services, including without limitation any applicable requirements relating to protection of human health, safety, or the environment (“Applicable Law”). In the event any provision of this Agreement conflicts with an existing ordinance of the City, this Agreement shall control and Company shall not be fined, punished, or otherwise sanctioned under such ordinance. Company reserves the right to decline to perform Services, which, in its judgment, it cannot perform in a lawful manner or without risk of harm to human health, safety or the environment.

11. Title. Title to Waste Material shall pass to Company when loaded into Company’s collection vehicle or otherwise received by Company. Title to and liability for any Excluded Waste shall at no time pass to Company.

12. Excluded Waste. If Excluded Waste is discovered before it is collected by Company, Company may refuse to collect the entire Waste Container that contains the Excluded Waste. In such situations, Company shall contact the City and the City shall promptly undertake appropriate action to ensure that such Excluded Waste is removed and properly disposed of by the depositor or generator of the Excluded Waste. In the event Excluded Waste is present but not discovered until after it has been collected by Company, Company may, in its sole discretion, remove, transport, and dispose of such Excluded Waste at a facility authorized to accept such Excluded Waste in accordance with Applicable Law and charge the depositor or generator of such Excluded Waste for all direct and indirect costs incurred due to the removal, remediation, handling, transportation, delivery, and disposal of such Excluded Waste. The City shall provide all reasonable assistance to Company to conduct an investigation to determine the identity of the depositor or generator of the Excluded Waste and to collect the costs incurred by Company in connection with such Excluded Waste. Subject to the City’s providing all such reasonable assistance to Company, Company shall release City from any liability for any such costs incurred by Company in connection with such Excluded Waste, except to the extent that such Excluded Waste is determined to be attributed to the City.

13. Equipment; Access. Any equipment that Company furnishes or uses to perform the Services under this Agreement shall remain Company’s property. The City shall be liable for all loss or damage to such

Page 4 of 15 Version 2017.1 Muni Exhibit A 136 equipment, except for normal wear and tear, or loss or damage resulting from Company’s handling of the equipment. City and Customers shall use the equipment only for its proper and intended purpose and shall not overload (by weight or volume), move, or alter the equipment. The City shall fully reimburse Company for any and all claims resulting from personal injuries or death, or the loss of or damage to property (including the equipment) arising out of the use, operation, or possession of the equipment by the City or the Customers. If the equipment and/or Waste Material is not accessible so that the regularly scheduled pick-up cannot be made, such Waste Material will not be collected until the next regularly scheduled pick-up, unless the Customer calls Company and requests an extra pick-up, in which case an extra service charge will apply. Company shall not be responsible for any damages to any property or equipment located adjacent to the collection receptacles, nor to any pavement, curbing, or other driving surfaces resulting from Company’s providing the Services under this Agreement.

14. Risk Allocation. Except as otherwise specifically set forth herein, each party shall be responsible for any and all claims for personal injuries or death, or the loss of or damage to property, only to the extent caused by that party’s negligence or acts of willful misconduct or those of its employees, contractors, subcontractors, or agents.

15. Insurance. During the Term of this Agreement, Company shall maintain in force, at its expense, insurance coverage with minimum limits as follows:

Workers’ Compensation

Coverage A Statutory Coverage B - Employers Liability $1,000,000 each Bodily Injury by Accident $1,000,000 policy limit Bodily Injury by Disease $1,000,000 each occurrence Bodily Injury by Disease

Automobile Liability

Bodily Injury/Property Damage $3,000,000 Combined – Single Limit Coverage is to apply to all owned, non-owned, hired and leased vehicles (including trailers). Pollution Liability Endorsement MCS-90 endorsement for pollution liability coverage

Commercial General Liability

Bodily Injury/Property Damage $2,500,000 each occurrence Combined – Single Limit $5,000,000 general aggregate

All such insurance policies will be primary without the right of contribution from any other insurance coverage maintained by City. All policies required herein shall be written by insurance carriers with a rating of A.M. Bests of at least “A-” and a financial size category of at least VII. Upon City’s request, Company shall furnish City with a certificate of insurance evidencing that such coverage is in effect. Such certificate will also provide for thirty (30) days prior written notice of cancellation to the City, show the City as an additional insured under the Automobile and General Liability policies, and contain waivers of subrogation in favor of the City (excluding Worker’s Compensation policy) except with respect to the sole negligence or willful misconduct of City.

16. Force Majeure. Except for City’s obligation to pay amounts due to Company, any failure or delay in performance under this Agreement due to contingencies beyond a party’s reasonable control, including, but not limited to, strikes, riots, terrorist acts, compliance with Applicable Laws or governmental orders, fires, bad weather and acts of God, shall not constitute a breach of this Agreement, but shall entitle the affected party to be relieved of performance at the current pricing levels under this Agreement during the term of such event and for a reasonable time thereafter. The collection or disposal of any increased

Page 5 of 15 Version 2017.1 Muni Exhibit A 137 volume resulting from a flood, hurricane or similar or different Act of God over which Company has no control, shall not be included as part of Company’s service under this Agreement. In the event of increased volume due to a Force Majeure event, Company and the City shall negotiate the additional payment to be made to Company. Further, the City shall grant Company variances in routes and schedules as deemed necessary by Company to accommodate collection of the increased volume of Waste Materials.

17. Non-Discrimination. Company shall not discriminate against any person because of race, sex, age, creed, color, religion or national origin in its performance of Services under this Agreement.

18. Licenses and Taxes. Company shall obtain all licenses and permits (other than the license and permit granted by this Agreement) and promptly pay all taxes required by the City and by the State.

19. No Guarantees or Liquidated Damages. Unless specifically provided herein, Company provides no guarantees or warranties with respect to the Services. No liquidated damages or penalties may be assessed against Company by City.

20. Miscellaneous. (a) This Agreement represents the entire agreement between the Parties and supersedes all prior agreements, whether written or verbal, that may exist for the same Services. (b) Company shall have no confidentiality obligation with respect to any Waste Materials. (c) Neither party shall assign this Agreement in its entirety without the other party’s prior written consent, which consent shall not be unreasonably withheld. Notwithstanding the foregoing, Company may assign this Agreement without the City’s consent to its parent company or any of its subsidiaries, to any person or entity that purchases any operations from Company or as a collateral assignment to any lender to Company. This Agreement shall be binding upon and inure solely to the benefit of the Parties and their permitted successors and assigns. (d) Company may provide any of the Services covered by this Agreement through any of its affiliates or subcontractors, provided that Company shall remain responsible for the performance of all such services and obligations in accordance with this Agreement. (e) No intellectual property rights in any of Company’s IP are granted to City under this Agreement. (f) All provisions of the Agreement shall be strictly complied with and conformed to by the Parties, and this Agreement shall not be modified or amended except by written agreement duly executed by the undersigned parties. (g) If any provision of this Agreement is declared invalid or unenforceable, it shall be modified so as to be valid and enforceable but so as most nearly to retain the intent of the Parties. If such modification is not possible, such provision shall be severed from this Agreement. In either case, the validity and enforceability of the remaining provisions of this Agreement shall not in any way be affected thereby. (h) Failure or delay by either party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision. (i) If any litigation is commenced under this Agreement, the successful party shall be entitled to recover, in addition to such other relief as the court may award, its reasonable attorneys’ fees, expert witness fees, litigation related expenses, and court or other costs incurred in such litigation or proceeding. (j) This Agreement shall be interpreted and governed by the laws of the State where the Services are performed. (k) Customer and Company agree that electronic signatures are valid and effective, and that an electronically stored copy of this Agreement constitutes proof of the signature and contents of this Agreement, as though it were an original.

IN WITNESS HEREOF, the parties have entered into this Agreement as of the date first written above.

[INSERT FULL NAME OF THE MUNICIPALITY [INSERT LEGAL ENTITY AND DBA OF AND THE NAME OF THE STATE] SERVICING DIVISION]

Page 6 of 15 Version 2017.1 Muni Exhibit A 138 By: By:

Name: Name:

Title: Title:

Date: Date:

Page 7 of 15 Version 2017.1 Muni Exhibit A 139 EXHIBIT A

GENERAL SPECIFICATIONS FOR SERVICES

1. WASTE MATERIAL/SERVICE TYPES. The following Waste Material/Service Types shall be considered in scope during the Term of this Agreement:

Solid Waste Yard Waste

Recyclable Material Bulk Waste

Construction & Demolition Debris

2. DEFINITIONS

2.1 Bags – Plastic sacks designed to store refuse with sufficient wall strength to maintain physical integrity when lifted by the top. Total weight of a bag and its contents shall not exceed 35 lbs.

2.2 Bin – Metal receptacle designed to be lifted and emptied mechanically for use primarily at selected Municipal Facilities and Large Commercial or Industrial Units.

2.3 Bulky Waste – Stoves, refrigerators (with all CFC and other refrigerants removed), water tanks, washing machines, furniture and other similar items, and, materials other than Construction Debris, Large Dead Animals, Hazardous Waste or Stable Matter with weights or volumes greater than those allowed for Bins or Containers, as the case may be. Bulky Waste shall not include any Excluded Waste.

2.4 Bundle – Tree, shrub and brush trimmings or newspapers and magazines securely tied together forming an easily handled package not exceeding four (4) feet in length or thirty-five (35) lbs. in weight. A Bundle shall not include any Excluded Waste.

2.5 Container for Garbage, Rubbish & Yard Waste Collection – A receptacle with the capacities designated on the exhibits hereto that is designed for the purpose of curbside collection of Garbage, Rubbish and Yard Waste and is constructed of plastic, metal or fiberglass, having handles of adequate strength for lifting, and having a tight fitting lid. The mouth of a container shall have a diameter greater than equal to that of the base. The weight of a container and its contents shall not exceed 35 lbs.

2.6 Container for Recycling – A receptacle with the capacities designated on the exhibits hereto that is designed for the purpose of curbside collection of Recyclable Materials and is constructed of plastic, metal or fiberglass, having handles of adequate strength for lifting, and having a tight fitting lid. The mouth of a container shall have a diameter greater than equal to that of the base. The weight of a container and its contents shall not exceed 35 lbs.

2.7 Construction Debris – Waste building materials resulting from construction, remodeling, repair or demolition operations at a Residential Unit Municipal Facility or Large Commercial or Industrial Unit.

2.8 Customer – An operator or occupant of a Residential Unit or a Municipal Facility who generates Garbage, Rubbish, Yard Waste or, if covered by this Agreement, Recyclable Materials.

2.9 Disposal Site – A Waste Material depository designated by Company, including but not limited to sanitary landfills, transfer stations, incinerators, recycling facilities and waste processing/separation centers licensed, permitted or approved by all governmental bodies and agencies

Version 2017.1 Muni Exhibit A 140 having jurisdiction and requiring such licenses, permits or approvals to receive for processing or final disposal of Waste Material and Small Dead Animals.

2.10 Excluded Waste – Excluded Waste is all Bulky Waste (except as otherwise provided in this Agreement), Large Commercial and Industrial Refuse, Construction Debris, Large Dead Animals, Institutional Solid Waste, Hazardous Waste, Offal Waste, Stable Matter, Vegetable Waste, and Special Waste.

2.11 Garbage – Any and all Small Dead Animals; every accumulation of waste (animal, vegetable and/or other matter) that results from the preparation, processing, consumption, dealing in, handling, packing, canning, storage, transportation, decay or decomposition of meats, fish, fowl, birds, fruits, grains or other animal or vegetable matter (including, but not by way of limitation, used tin cans and other food containers; and all putrescible or easily decomposable waste animal or vegetable matter which is likely to attract flies or rodents); except (in all cases) any matter included in the definition of Excluded Waste.

2.12 Hazardous Waste – A form of Excluded Waste and is defined as any radioactive, volatile, corrosive, highly flammable, explosive, biomedical, infectious, biohazardous, toxic or listed or characteristic Hazardous Waste as defined by federal, state, provincial or local law or any otherwise regulated waste. Hazardous Waste shall include, but not be limited to, any amount of waste listed or characterized as hazardous by the United States Environmental Protection Agency or any state agency pursuant to the Resource Conservation and Recovery Act of 1976, as amended, and including future amendments thereto, and any other applicable federal, state or local laws or regulations.

2.13 Industrial Permanent Unit – A premise or location requiring Large Commercial and Industrial Refuse collection for a continuous term from a Bin (i.e., a compactor).

2.14 Industrial Temporary Unit – A premise or location requiring Large Commercial and Industrial Refuse collection on only a temporary basis from a Bin (i.e., a 20, 30 or 40 yard roll-off container). The collection time period is limited to a specific event or a short-term project.

2.15 Institutional Solid Waste – Solid waste originating from education, health care and research facilities such as schools, hospitals, nursing homes, laboratories and other similar establishments.

2.16 Large Commercial and Industrial Refuse – All Bulky Waste, Construction Debris, Garbage, Rubbish and Stable Matter generated at a Large Commercial or Industrial Unit.

2.17 Large Commercial or Industrial Unit – All premises, locations or entities, public or private, requiring Garbage and Rubbish collection within the corporate limits of City that are not classified as a Residential Unit or Municipal Facility. Metal or plastic container 2 yards or larger.

2.18 Large Dead Animals – Animals or portions thereof equal to or greater than ten pounds (10 lbs.) in weight that have expired from any cause, except those slaughtered or killed for human use.

2.19 Multi-Family – The term multi-family shall refer to all residential dwelling units of more than one (1) unit considered to be condominiums, apartment houses or grouped housing.

2.20 Municipal Facilities – Means only those specific municipal locations as set forth on Exhibit B of this Agreement.

2.21 Offal Waste – Waste animal (land or marine) matter from establishments such as butcher shops, slaughterhouses, food processing and packing plants, rendering plants and fertilizer plants.

Version 2017.1 Muni Exhibit A 141 2.22 Recycling – The collection of Recyclable Materials pursuant to this Agreement, including any delivery of, Recyclable Materials called for by this Agreement.

2.23 Recyclable Materials – The following items are classified as Recyclable Materials under this Agreement: [NOTE – CHANGE AS NECESSARY]

(a) Glass – Clean unbroken glass containers, bottles/jars.

(b) Cans – Clean aluminum, tin/steel containers.

(c) Newspaper – Clean, dry, unsoiled newspaper.

(d) Plastic – PETE & HDPE containers (milk jugs & soft drink containers)

2.24 Residential Unit – A dwelling within the corporate limits of the City occupied by a person or group of persons comprising not more than four families. A Residential Unit shall be deemed occupied when either water or domestic light and power services are being supplied thereto. A condominium dwelling, whether of single or multi-level construction, consisting of four or less contiguous or separate single-family dwelling units, shall be treated as a Residential Unit, except that each single-family dwelling within any such Residential Unit shall be billed separately as a Residential Unit. For purposes of this Agreement, a Residential Unit shall include a Small Commercial Unit).

2.25 Rubbish – All waste wood, wood chips, shavings, sawdust, printed matter, paper, pasteboard, rags, straw, used and discarded mattresses, used and discarded clothing, used and discarded shoes and boots, combustible waste pulp and other products such as are used for packaging, or wrapping crockery and glass, ashes, cinders, floor sweepings, glass, mineral or metallic substances, and any and all other waste materials not included in the definition of Excluded Waste.

2.26 Small Commercial Unit - a small commercial business whose Garbage and Rubbish is placed in not more than three (3) thirty-two (32) gallon containers per collection day, including but not limited to, offices, stores, service stations, restaurants, amusement centers, schools, churches, etc. located within the boundaries of the City.

2.27 Small Dead Animals – Animals or portions thereof less than ten pounds (10 lbs.) in weight that have expired from any cause, except those slaughtered or killed for human use.

2.28 Solid Waste – Useless, unwanted or discarded materials with insufficient liquid content to be free-flowing, that result from domestic, industrial, commercial, agricultural, governmental and community operations which require proper storage, collection, transportation and disposal to prevent environmental pollution inimical to public health, safety and welfare. Solid Waste does not include sewage, earth or material used to fill land in accordance with construction codes, mining residues, slag, dissolved or suspended solids in industrial waste water effluents which are not acceptable for disposal in sanitary sewage treatment system or any material included in the definition of Excluded Waste.

2.29 Special Waste – Any nonhazardous solid waste which, because of its physical characteristics, chemical make-up, or biological nature requires either special handling, disposal procedures including liquids for solidification at the landfill, documentation, and/or regulatory authorization, or poses an unusual threat to human health, equipment, property, or the environment. Special Waste includes, but is not limited to:

(a) Waste generated by an industrial process or a pollution control process;

(b) Waste which may contain residue and debris from the cleanup of spilled petroleum, chemical or commercial products or wastes, or contaminated residuals;

Version 2017.1 Muni Exhibit A 142 (c) Waste which is nonhazardous as a result of proper treatment pursuant to Subtitle C of the Resource Conservation and Recovery Act of 1976 (“RCRA”);

(d) Waste from the cleanup of a facility which generates, stores, treats, recycles or disposes of chemical substances, commercial products or wastes;

(e) Waste which may contain free liquids and requires liquid waste solidification;

(f) Containers that once contained hazardous substances, chemicals, or insecticides so long as such containers are “empty” as defined by RCRA;

(g) Asbestos containing or asbestos bearing material that has been properly secured under existing Applicable Law;

(h) Waste containing regulated polychlorinated biphenyls (PCBs) as defined in the Toxic Substances Control Act (TSCA);

(i) Waste containing naturally occurring radioactive material (NORM) and/or technologically-enhanced NORM (TENORM); and

(j) Municipal or commercial solid waste that may have come into contact with any of the foregoing.

2.30 Stable Matter – All manure and other waste matter normally accumulated in or about a stable, or any animal, livestock or poultry enclosure, and resulting from the keeping of animals, poultry or livestock.

2.31 Waste Container – A Container for Garbage, Rubbish and Yard Waste or a Container for Recycling.

2.32 Waste Material – All nonhazardous, Solid Waste (including Garbage, Rubbish, Yard Waste and Recyclable Materials) generated at Residential Units and Municipal Facilities that is not excluded by this Agreement. Waste Material shall not include any Excluded Waste.

2.33 Vegetable Waste – Putrescible solid waste resulting from the processing of plants for food by commercial establishments such as canneries. This definition does not include waste products resulting from the preparation and consumption of food in places such as cafeterias and restaurants.

2.34 Yard Waste – Grass, leaves, flowers, stalks, stems, tree trimmings, branches, and tree trunks. For yard waste collection services, grass, pine needles, leaves, flowers, stalks, stems, and small tree trimmings (less than two (2) feet in length and less than two (2) inches in diameter) shall be in a container, bag or box the weight of which shall not exceed thirty-five (35) pounds. Larger tree trimmings shall be laid neatly in piles at curbside. The maximum weight of any item placed out for yard waste collection shall be thirty-five (35) pounds. Branches in excess of two (2) feet in length may, but are not required to be, in a container, bag or box. Company shall be obligated to collect no more than ___ containers (or their equivalent) per week from each Residential Unit. Any collections needed by a Residential Unit in excess of such amount must be individually contracted by the Residential Unit Customer with Company under terms, prices and documents acceptable to both the Residential Unit Customer and Company.

3. COLLECTION OPERATIONS – GENERAL PROVISIONS

3.1 Location of Containers, Bags and Bundles for Collection. Each Container, Bag and Bundle shall be placed at curbside for collection. Curbside refers to that portion of right-of-way adjacent to paved or traveled City roadways. Containers, Bags and Bundles shall be placed as close to the roadway as practicable

Version 2017.1 Muni Exhibit A 143 without interfering with or endangering the movement of vehicles or pedestrians. When construction work is being performed in the right-of-way, Containers, Bags and Bundles shall be placed as close as practicable to an access point for the collection vehicle. Company may decline to collect any Container, Bag or Bundle not so placed or any Waste Material not in a Container, Bag or Bundle as specified in the applicable Exhibit hereto.

3.2 Hours of Operation. Collection of Waste Material shall not start before 5:00 A.M. or continue after 8:00 P.M. Exceptions to collection hours shall be effected only upon the mutual agreement of the City and Company, or when Company reasonably determines that an exception is necessary in order to complete collection on an existing collection route due to unusual circumstances.

3.3 Routes of Collection. Collection routes shall be established by the Company. Company shall submit the Residential Unit and Municipal Facilities collection routes to the City at least two (2) weeks in advance of the commencement date for such route collection activity. The Company may from time to time make changes in routes or days of collection affecting Residential Units or Municipal Facilities, provided such changes in routes or days of collection are submitted to the City at least two (2) weeks in advance of the commencement date for such changes. City shall promptly give written or published notice to the affected Residential Units.

3.4 Holidays. The following shall be holidays for purposes of this Agreement: New Year’s Day, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Company may suspend collection service on any of these holidays, but such decision in no manner relieves Company of its obligation to provide collection service at least______per week.

3.5 Complaints. All service-related complaints must be made directly to the Company and shall be given prompt and courteous attention. In the case of alleged missed scheduled collections, the Company shall investigate and, if such allegations are verified, shall arrange for the collection of Waste Material not collected within one business day after the complaint is received.

3.6 Collection Equipment. The Company shall provide an adequate number of vehicles meeting standards and inspection requirements as set forth by the laws of the State for regular municipal waste collection services. For Waste Material collection, all vehicles and other equipment shall be kept in good repair and appearance at all times. Each vehicle shall have clearly visible on each side the identity and telephone number of the Company.

3.7 Disposal. All Waste Material, other than Recyclable Material, collected within the City under this Agreement shall be deposited at any Disposal Site, selected by the Company, properly authorized by the State.

3.8 Delivery. All Recyclable Material collected for delivery and sale by the Company shall be hauled to a processing facility selected by the Company. The charge for processing shall be included in the rates set forth in Exhibit C.

3.9 Customer Education. The City shall notify all Customers at Residential Units about set-up, service-related inquiries, complaint procedures, rates, regulations, and day(s) for scheduled Waste Material and Recyclable Material collections.

3.10 Litter or Spillage. The Company shall not litter premises in the process of making collections, but Company shall not be required to collect any Waste Material that has not been placed in approved containers. During hauling, all Waste Material shall be contained, tied or enclosed so that leaking, spillage or blowing is minimized. In the event of spillage by the Company, the Company shall be required to clean up the litter caused by the spillage.

Version 2017.1 Muni Exhibit A 144 3.11 Specifications for all Recyclable Materials. Recyclable Materials shall comply with any and all specifications provided by Contractor. To the extent any load or any type of Recyclable Material is rejected by the recycling facility or is not of the intended quality or grade, Contractor will notify the City and the City shall pay any damages, costs, and penalties incurred by Contractor due to such rejection or lesser quality or grade. The City shall also be responsible for paying any other additional fees, taxes, costs, or penalties Contractor is charged by a recycling transporter or processor associated in any way with underweight materials, light/insufficient loads, moisture, equipment rental costs, demurrage, processing issues, or any other charges incurred by Republic associated with the management of Recyclable Materials. If market conditions develop that limit or inhibit Republic from selling some or all of the Recyclable Materials, Contractor may (i) increase Recycling collection and/or processing fees, (ii) suspend or discontinue any or all Recycling services or, at the City’s option, dispose of the Recyclable Materials in a landfill and update the City’s rates accordingly.

Version 2017.1 Muni Exhibit A 145

EXHIBIT B

PRICING

Add your division’s formats used frequently in municipal bids – include both residential and municipal facilities sections.

*Include a Rate Table, Container sizes; number of pickups per week

*Be sure to note any limitations on materials outside of containers; for example – will we collect bags, bundles not in a container?

Add an asterisk beside each pricing table and below them all add the asterisk explanation as indicating that “the prices are all subject to price adjustments as provided in the Agreement terms, and, are all exclusive of taxes, host fees, FRF, ERF and administrative fees which will be invoiced as separate line items”.

[This exhibit should also include separate pricing for the small commercial units, if different than the normal residential unit pricing.]

Version 2017.1 Muni Exhibit A 146 EXHIBIT C

COMPANY’S PERFORMANCE BOND

[To be provided by Company]

Version 2017.1 Muni Exhibit A 147 REQUEST FOR PROPOSAL 03-0-2020/SB Solid Waste & Recycling Collection Services CLARIFICATIONS

In accordance with the above referenced RFP, the City’s Evaluation Team has elected to seek written clarifications from all responsive and responsible submitting proposers. The below questions shall be answered by the submitting firm in writing and provided to the designated Procurement liaison, Susan Blair, via email at [email protected]. The deadline for response is Monday, March 9, 2020 by 3 pm.

INSTRUCTIONS: Proposers cannot modify their original written proposal response. The intent of this phase is only to clarify the information already presented in your original, written proposal as submitted to the City and clarify that information if needed. • For each question, FIRST IDENTIFY IF THIS INFORMATION WAS PRESENTED IN YOUR ORIGINAL WRITTEN SUBMITTAL. • IF NO, skip to the next question and do not include clarifying information. • IF YES, identify specifically where in the original written proposal submittal you addressed the question (i.e. Tab, page 4, paragraph 3). • IF YES, and the PROPOSAL LOCATION is specifically provided you can then furnish any further clarifications. If a page limit is specified for a section / question; do not exceed it. The City will not accept any attachments or supplemental pages. If no clarification is needed and your location as referenced from the original written proposal suffices, leave this section blank.

VENDOR NAME: __Republic Services of Florida, Limited Partnership

Questions related to Tab 4 – Summary of Qualifications: • Provide specific evidence as the proposing collector of exclusive commercial collection service to at least two (2) local governments, one of which was in Florida, within the past 8 years. o See Tab 9 References- Pages 116-120. Solid Waste Authority of Palm Beach, and Sunrise. Also, see additional municipal contracts with commercial and industrial exclusive services. (Coconut Creek, Weston, Lake Wales, Haines City, Frostproof, and Royal Palm Beach.) • Provides more details on the key individuals, their tasks and areas of expertise. o See Page 11,12 Key Personnel Bio’s for Palm Bay. Also see Key Personnel Resumes for Palm Bay Page 13-17. At the bottom of the resumes, please note; Municipal Contract Oversight Experience

Questions related to Tab 5 – Project Approach / Methodology: • How many vehicles will be assigned to the City of Palm Bay? o See Page 73 and page 74 of Tab 6. The vehicle breakdown of trucks will all be the dedicated vehicles for Palm Bay. • What is the plan for facility operations? Where will you operate from?

Exhibit A 148 o Page 18 Facilities, Last paragraph. • How do you train your three customer resource centers to know the specifics of the Palm Bay contract? See page 46 Section-Customer Service Principles and What to expect sections. Republic Services Customer Resource Center is provided a Knowledge Management Tool (KMT) with all pertinent information regarding the contract details. • Provide a narrative explanation for the differences between your base and alternate proposal maps. The City needs to understand when a specific residential area will receive each type of service. For example, for the base proposal, those in the shaded color ’X’ will receive trash pickup on Tuesday/Thursday; recycle pickup on Monday; and yard waste pickup on Friday, etc. o The Base Map (2x Trash, 1x Recycle, and 1x Yard Trash) – Residents would have multiple pick up days. o The Alternate Map (1x Trash, 1x Recycle, and 1x Yard Trash) – Each Resident would have one pick up day.

Exhibit A 149 If you drill down in the map, below map with the dots are actual residential units.

• Base Proposal (2Xweek)

• Alternate Proposal (1X week)

.

Exhibit A 150 • Provide clarification for holiday schedule – if once a week, does that mean if service is on Thanksgiving or Christmas, you do not get service that week? o Page 31. Holiday Schedules in the RFP references only the Base Proposal. For Alternate Proposal; all services for the holiday week are pushed back by one day. (Example….If a holiday falls on a Thursday, Thursday service will be on Friday and Friday service will be collected on Saturday.) • Provide more detail on your procedure for tagging hazardous waste and notifying applicable government agencies of reportable quantities. o Page 42 The Sample Non collection tags can be modified to include non- collection of Hazardous Waste. The sample non-collection tags provided in the RFP will be modified to reflect Palm Bay’s requirements. o Republic Services currently uses Emergency Response and Training Solutions(ERTS) when reporting all hazardous waste issues throughout the United Sates. o Brevard County has three household hazardous waste drop off facilities in the county. The closest one is at Sarno Landfill located at 3379 Sarno Road, Melbourne, FL . Hours are 8:00AM-4:00 PM Monday through Saturday. o If a customer does not want to use the County’s Household Hazardous Waste Drop off Centers; then Republic Services will partner with a hazardous waste vendor(Clean Harbors) to collect the waste and Republic will charge the customer. o Republic take pride in our sustainability efforts. Please see Page 62 • Question for all vendors – Elaborate more on your plans to transition billing from CPB Utilities to the Collector. Be specific. Include dates and a timeline. Also, describe what the impact will be to residential rates if the City continues billing. [Page limit – 2 pages]

o Billing Transition Timeline

Exhibit A 151 o See Tab 7 Pricing ,Page 86 Category 1 Item 2 and Category 2 item 2 are the rates if the city continues to bill the residents. Questions related to Tab 6 – Transition Plan: • Question for all vendors – Elaborate more on your intention with current, City- owned inventory of carts, both those distributed to residents and those on-hand in Public Works inventory. Also, if your intention is to use the existing City-owned carts and to phase in new carts as needed; explain how this existing inventory affects your proposed pricing. If you are proposing more than one scenario regarding carts, please clarify. [Page limit – 2 pages] See Attached Tab 6 Transition Plan • Question for all vendors – Elaborate on the transition plan. Be specific. Include dates and a timeline. Address equipment acquisition, residential container distribution (if any), commercial container switch-out, personnel hiring, and start- up. [Page limit – 5 pages] See Attached Tab 6 Transition Plan o Is the October 1, 2020 start date attainable? If yes, describe the process. If no, how much additional time would be ideal? o Regarding equipment acquisition, be very specific on the timing of when you will have all necessary service vehicles ready to work. If this includes verification of vehicles already on order / on hold with a vendor, leased vehicles, reallocating vehicles from other service areas (temporarily or permanently), or other strategies, please provide these details.

Exhibit A 152 Tab 6-Transition Plan:

City Owned Inventory Carts:

• Base Proposal- We intend to use the current carts for the base proposal and will take ownership of the carts that the city has in inventory. These carts will be used for MSW and Recycling depending on the replacement needs. • Alternate Proposal- Page 31 of Proposal Submittal- Republic Services we would like to provide all the residents with one 96- gallon cart for MSW. In the RFP, the city stated that there were 5,036 additional carts housed at residential address. We believe with the larger cart capacity, this will eliminate the need for a 2nd cart. • Page 79-84 Reflect the Base Proposal and the Alternate Proposal for exchanging and or delivering new carts to all the residents. Our preferred cart manufacturer will be providing the carts along with the delivery at the beginning of the franchise agreement. Republic Services will have one dedicated box trucks to utilize for any replacement or new carts delivery through the term of the franchise agreement. • Page 72 gives a detailed information of a sample timeline. A Palm Bay specific timeline will be provided to the city after the execution of the contract. • Republic Services will be ready to begin service on October 1, 2020. Equipment

- Republic Services Southeast Area currently has 50 Front load trucks, 23 ASL trucks and 26 rear load trucks ordered and in production for the 2020 fiscal year. o The Southeast Area would divert the following trucks from the current delivery list: . 4 Front load trucks to Palm Bay . 10 automated side load (ASL) trucks to Palm Bay . 10 rear load trucks to Palm Bay . 1 claw/ boom truck . 1 roll off truck . These trucks would have various delivery dates and be staged at our facility. Note- all new trucks would be delivered prior to 9/1/2020 - The day of contract execution Trey Richardson, GM Republic Services will work with Matt Callier, Big Truck Rental to finalize the already discussed leasing of trucks and delivery by 9/1/2020. These trucks will supplement the new trucks on site and be utilized until Republic Services 2021 truck deliveries are made to fully support the budgeted number of trucks modeled

Exhibit A 153 for Palm Bay. Big truck rental can provide all the trucks needed for contract start but at this time Republic Services does not feel that this is necessary. - To additionally support the needs for Palm Bay, if needed, Republic Services has over 12 used collection vehicles (rear load and ASLs) on hand in the state of Florida that are currently staged in Orlando and Vero Beach, Florida. These trucks are not currently in use and are awaiting implementation on a new contract.

Exhibit A 154 Container cart distribution

- Page 80-84 Please reference the Schaffer Cart section for Cart delivery specifics. Commercial container swap out.

- Two scenarios o #1- The day after contract execution Republic Services will reach out to WM to purchase commercial containers that are already on site at each location. If both parties agree, Republic Services will utilize the containers in place for the contract. o #2- Republic Services has already notified Wastequip of potential purchase of large quantity of containers. Upon contract execution Republic will place order for 400 commercial containers with a completion and delivery date of 9/1. Republic Services currently has over 400 containers of various sizes (2yd, 4yd, 6yd, 8,yd) on hand at our centrally state located container yard in Bartow, FL. These containers are currently on hold awaiting Palm Bay contract. o This is what Republic executed in Tampa for commercial businesses

Exhibit A 155 Personnel hiring

- 6/1/20 initial hiring steps o Republic Services sends notification of job fair to community. Republic Services had hosted two job fairs in the last 6 months for mass hiring (Tampa & Ft. Lauderdale). Over 100 applicants applied for both resulting in over 60 qualified candidates. This would be a supplement to the transitioning of WM employees to Republic Services. o Contact and partner with WM to acquire current employees dedicated to the Palm Bay Contract. . Set up meeting on WM site to address WM employees- week of 6/22/2020 • Address employees that express interest in transitioning to Republic Services. • Discuss our employee packages and training processes. . After employees are selected: • I-9s, employee verification, drug screening, clearing house verification and formal offer letters. Beginning mid- July • RJP (realistic job preview) schedule conducted on Saturdays until contract start- up. As employees train on Saturday uniforms sizing will be conducted by Cintas for new employees. • Formal OSHA training would also be conducted on Saturday to make sure employees are fully trained for contract start up. • Dry runs on routes begin on routes 9/12/2020. Pickup trucks will be utilized during this time to maximize efficiency on route knowledge along with map data.

Exhibit A 156 EXHIBIT B

PRICING -1

29

EXHIBIT B

PRICING – 2

30

EXHIBIT B

PRICING – 3

31

EXHIBIT C

SET-OUT PROCEDURES

32

33

EXHIBIT D

RECYCLABLE MATERIALS

34

EXHIBIT E

MUNICIPAL FACILITIES

City Name Department Type Address Fire Station 4 Fire Fire Station 1200 San Filippo Drive SE Fire Station 1 Fire Fire Station 1201 Port Malabar Road Fire Station 2 Fire Fire Station 150 Malabar Road Fire Station 6 Fire Fire Station 2051 Degroodt Road SW Fire Station 3 Fire Fire Station 790 Jupiter Boulevard NE Fire Headquarters Fire Fire Station 899 Carlyle Avenue City Hall & Council Chambers General Facility 120 Malabar Road McGriff Park Parks & Rec Park 1146 DeGroodt Road SW Park's Administration Building Parks & Rec Facility 1150 DeGroodt Road West Oaks Park Parks & Rec Park 1161 Lamplighter Drive NW Sacrifice Park Parks & Rec Park 120 Malabar Road Greater Palm Bay Senior Center Parks & Rec Facility 1275 Culver Drive NE Captain's House Parks & Rec Facility 1300 Bianca Drive NE Goode Park Parks & Rec Park 1300 Bianca Drive NE Knecht Park Parks & Rec Park 1380 Glenham Drive NE Arc Park Parks & Rec Park 1381 Riviera Drive NE Pollack Park Parks & Rec Park 1455 Main Street NE Tony Rosa Community Center Parks & Rec Facility 1502 Port Malabar Boulevard NE Turkey Creek Sanctuary Parks & Rec Park 1518 Port Malabar Boulevard NE Boundary Canal Trail Parks & Rec Park 1938 Port Malabar Boulevard NE Ted Whitlock Community Center Parks & Rec Facility 1951 Malabar Road NW Fred Poppe Regional Park Parks & Rec Park 1951 Malabar Road NW Driskell Memorial Park Parks & Rec Park 2155 Monroe Street NE Liberia Park Parks & Rec Park 2197 Northview Street SE Veteran's Memorial Park Parks & Rec Park 2201 Port Malabar Boulevard NE Victoria Park Parks & Rec Park 2501 Victoria Drive NE Oakview Park Parks & Rec Park 270 Culver Drive NE Dewar Park Parks & Rec Park 2705 Margaret Street NE AIS Trail Park Parks & Rec Park 2804 Hickory Avenue SE Bill Madden Park Parks & Rec Park 2860 Eldron Boulevard SE Castaways Point Park Parks & Rec Park 2990 Bay Boulevard NE Dade Circle Park Parks & Rec Park 3251 Dade Circle NE Ted Moorhead Lagoon House Parks & Rec Facility 3275 Dixie Highway (US1) Palm Bay Aquatic Center Parks & Rec Park 420 Community College Parkway Stearns Point Park Parks & Rec Park 4295 Dixie Highway (US1) Oakwood Park Parks & Rec Park 490 Koutnik Road SE Riviera Park Parks & Rec Park 550 Riviera Drive NE Lynbrook Park Parks & Rec Park 695 Lynbrook Road NW Inspiration Park Parks & Rec Park 751 Consumer Street SE Hurricane Paintball Park Parks & Rec Park 770 Hurricane Street SW 35

Liberty Park Parks & Rec Park 895 Carlyle Avenue SE Fred Lee Park Parks & Rec Park 895 Emerson Drive NE Police Station Police Police Station 130 Malabar Road Police Substation Police Police Station 1575 Main Street NE Public Works Public Works Facility 1050 Malabar Road Traffic Ops Building Public Works Facility 1750 Main Street NE North Regional Utilities Complex Utilities Facility 1105 Clearmont Street South Regional Utilities Complex Utilities Facility 250 Osmosis Drive

36

EXHIBIT F

CONTRACTOR’S PERFORMANCE BOND

[To be provided by Contractor]

37