FriendsMAGAZINE 2018 Registered Charity No. 225858 Tel: 01243831843 Chichester, West Sussex, PO19 6SE. St Richard’s Hospital, Spitalfi Annual Report&Accounts Incorporating 2016-2017 eld Lane,

MAKIN G A REA L DI FF ER EN C E F O R P A T I E N T S

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F Friends of Chichester Hospitals Trustees & Offi cers 2016-2017

President: Mrs Angie Hobson Honorary Vice-President: The Right Worshipful the Mayor of Chichester Offi cers

Chairman: Committee: Mrs Jane Ramage Lady Haddacks Vice Chairman: Mrs Corina Hall Mr Tony Hembling Mrs Jac Hepworth Honorary Secretary: Mrs Tricia Robertson Mr Paul Green Mr Jim Sewell (Assistant Hon Secretary) Honorary Treasurer: Mrs Chris Sheppard (till June 2017) Mr Jonathan Rowden Mrs Kate Smee Membership Secretary: Mrs Jan Stirland (from September 2017) Mr Ray Howarth Mrs Elaine Williams (till June 2017) CONTENTS “Without our Friends, we could not equip 1 What are “The Friends” ? half of our hospital....” 3 How we make a Marianne Griffi ths real difference - purchases Chief Executive, Western Sussex Hospitals NHS Foundation Trust 10 The Friends new shop - a celebration 21 Donations / Membership Our Friendly face 11 22 Chairman’s Report Refl ections on 2017 from 14 25 Treasurer’s Report the Shop team 26 Income & Expenditure 17 How we raise funds - events and supporters 27 Just for fun WHAT ARE “THE FRIENDS” ?

Put simply, the “Friends” is a charity made up of a group of members and volunteers committed to “Making a Difference for patients and staff” in St Richard’s Hospital and local mental health services (now based at the Chichester Centre, Graylingwell).

WHY THE FRIENDS EXIST SERVICE - AT THE HEART OF THE items for visitors, outpatients – and The Friends started out as a FRIENDS’ VALUES AND PURPOSE staff, whose short breaks mean voluntary support group for As our hospitals grew, and patient that speedy service and a reliable, Chichester’s hospitals when the NHS numbers increased especially at affordable stock of drinks, sandwiches was set up in 1948. Our founders St Richard’s Hospital, Friends’ and snacks etc make a huge difference saw a need for community support activities expanded alongside new to their working day. for the work of medical staff and the developments. The much-valued daily Our Shop & Trolley volunteers provide provision of “patient comforts” such Ward Trolley service now requires two an immensely appreciated service, as Christmas gifts, entertainment, or teams daily, and is supplemented by a with the added benefi t that all comfortable seating. In those days, the smaller trolley which serves the Women profi ts are returned to the hospital charity was known as the “League of & Children’s Block. The Friends’ Shop via funding of equipment to support Friends”, a title which changed in the also grew, from a small cupboard to a staff in their care of patients. The 1990s to just “Friends of Chichester well-stocked service in Main Reception volunteers also have an important Hospitals” to refl ect a more modern – and now in a modern Shop at the role in just being “friends” to the approach and independence from the Outpatient Entrance. Our shop and customers, many of whom are anxious national organisation of “Leagues of trolley offer almost everything an about a relative or friend, or who are Friends”. inpatient might need, plus everyday themselves unwell and worried about

1 test results etc. A friendly face, and from the normal budget. Sometimes As a result, our expenses are kept to a a cheerful conversation over a small this is a surprisingly small amount of minimum, and a very high proportion purchase, can make a real difference to money. For example, this year infection of our income can be used to purchase someone’s day. control staff, responsible for training vital equipment for our hospitals. in hand washing technique, were FINANCIAL SUPPORT FOR delighted to be given two Liteboxes C. 11,000 HOURS A YEAR - OUR HOSPITALS (£500), which use UV light to show A GIFT OF TIME AND TALENT The NHS has changed enormously since areas of the hands which have not Each year, Friends’ volunteers, in 1948, and now provides treatments and been fully cleaned. various capacities, give around 11,000 procedures undreamt of in the post-war The Friends have signifi cantly hours of service to support our years, and far more costly than could supported all St RIchard’s special hospitals, both in directly practical ever have been envisaged. Nowadays, appeals to increase or improve ways such as the Shop and Trolley, and the Friends fund a much wider range facilities, such as the Fernhurst Centre by raising additional funds to provide of equipment than most people realise Cancer Day Unit. equipment which would otherwise be – recent examples include surgical unaffordable. equipment for colorectal cancer ALL VOLUNTEERS (£20,245), negative pressure wound We employ no paid fundraisers or therapy equipment (£7,000), Intellivue administrative staff. All the Friends JOINING US interactive Dementia support (£52,000) are volunteers, from the regular Anyone who wants to support and to A & E stretchers (£24,863) “Trolley Dollies” and shop staff to the enhance the care given in St Richard’s The variety and high cost of equipment occasional helpers at a collection or Hospital or by local mental health refl ect rapidly improving technical event – and the Trustees who manage services can be a “Friend” of developments in medical care, which the charity and associated fundraising Chichester Hospitals, simply by joining hospital budgets cannot routinely activities. All give their time and our volunteers or by subscription as cover. The Friends have supported talent freely to support patients, staff a member (£10 annually or £50 Life many departments or wards which and visitors, and to put something membership). Details are on the back need equipment but cannot afford it worthwhile back into our community. cover.

2 HOW WE MAKE A REAL DIFFERENCE - PURCHASES From summery hanging baskets to paediatric pulse oximeters, the Friends provide both “patient comforts” and modern equipment which enables clinicians and nursing staff to introduce new treatments or better care for patients. ach year, the Friends’ committee considers requests from staff in many wards and departments, for equipment E to help them improve the service they can provide. OVER THE LAST 10 YEARS, THE FRIENDS HAVE DONATED EQUIPMENT AND FACILITIES WORTH OVER £4MILLION TO CHICHESTER’S HOSPITALS Our recent purchases have included:- Support for Dementia Care RITA - interactive communication and games IT system - £52,000 As an increasing number of patients admitted to St Richard’s Hospital for routine medical care also suffer from some form of dementia, their care must also include elements of support and understanding of these conditions. Ten additional packages of ‘My Dementia Improvement Network’ tech aids will enable the dementia team and volunteers at St Richard’s

3 Hospital to support patients whose helping to ease the stress on suffer back pain and discomfort. The dementia means they are confused patients with a dementia of being in Friends have purchased two purpose- disoriented, agitated or distressed strange surroundings designed operating stools which the by being in unfamiliar surroundings. Patients can also be reassured staff are delighted to have, quite Each package consists of a TV by hearing a recorded personal literally “supporting them” in their screen operated by computer, plus message from their family if they work! two hand held tablets. The software become agitated during the night, includes a range of therapeutic tools or when relatives fi nd it diffi cult to Maternity & Gynaecology - and memory related activities such visit. as music dating back to the 1930’s, Laparascopic Surgery radio shows, TV and fi lm clips, MFU - operating stools - £1,155 instruments - £24,024 photographs from all eras. Activities The Maxillofacial Unit staff carry Hysterectomy is conventionally an available include board games, out complex procedures which can invasive procedure, requiring the gentle exercise and quizzes. take a long time. Without good patient to spend several weeks The equipment can be taken to quality, supportive seating, the recovering during which many the bedside, or used for a small surgeon and assistant are liable to normal activities such as driving a group to promote socialisation and car, housework or gardening are not stimulate conversation. ‘My Life permitted, and a lengthy period of Story’ can be created for individuals sick leave from work is necessary by their families and the staff, – a signifi cant fi nancial issue for personalised with photographs, and a record of their likes and families in modern society. The dislikes, and their past experiences, purchase of equipment to enable an all of which makes them feel more innovative “keyhole” procedure to secure because staff have a better be carried out on many patients will understanding of the person in their signifi cantly shorten recovery time, care. Staff and family can interact so that normal family life and work with them via a touch screen TV, can be resumed with minimal delay.

4 This will make a real difference for need to provide more appropriate women for whom the procedure is a seating for bariatric patients. The suitable option. Friends have provided 64 new chairs, to improve the patient experience in Belmont Rapid Infusion Pump - these areas, as well as supporting £16,950 the vital task of minimising infection The Belmont pump plays a vital role risk. in managing major haemorrhage – a high risk event in obstetrics, and also in elective surgery, gastro- intestinal surgery, ICU . It safely delivers rapid infusion of warmed fl uids, blood and blood products, the assessment area. Staff are including cell-salvaged blood, with delighted with the new “writer” touchscreen control of fl owrate. which produces the printout quickly, A lifesaving device. allowing patients to be processed more effi ciently. Chichester Treatment Centre - Colorectal Surgery - Air Seal £16,200 total Chairs in CTC pre-op areas - £11,220 Insuffl ator - £20,245 ECG “writer” - £4,980 After some 10 years of service, This allows trans-anal surgery to be Patients attending CTC for pre-op seating for visitors and patients in combined with laparoscopic surgery assessment have an ECG which Marden, Pagham and pre-admission on patients with rectal cancer, and must be printed out. With no theatre waiting areas had become can enable the surgeon to restore dedicated printer to produce the worn and diffi cult to clean to the bowel function without creating a results, patients often had to wait high standard required for good permanent stoma. The procedure a long time before they could leave infection control. There was also a is safer and quicker, and is the

5 Gold Standard for colorectal cancer Clinical Specialist Respiratory Bosham & Selsey Wards treatment. Physiotherapist Debs Dykes and her Visitor Waiting Areas - £3,072 ITU colleagues are delighted with Relatives and other visitors ITU - Combilizer the technically advanced aid for sometimes have to wait or step Rehabilitation Chair - £13,575 their patients, especially with the out of the patient bays while the An innovative and technically difference it can make to the speed patient they are visiting receives sophisticated adjustable chair which of recovery and earlier discharge treatment, or routine measurements can help critically ill patients to from hospital. such as blood pressure are checked. mobilise early in their recovery has The £13,575 “Combilizer”chair can The Friends were asked to fund just been donated to St Richard’s be converted from a fl at bed, to conversion of storage rooms into intensive care ward, with generous a chair with variable angles, or small seating areas where people support from Chichester Masonic raise a patient safely to a standing could wait in some comfort. A TV Lodge of Union No 38, whose position while fully supported by helps to pass the time. members donated £10,000 to help a harness and a variety of lateral the Friends with this purchase. supports. This enables a patient The attractive areas can also be used to regain confi dence, sense of for staff to talk to relatives. One balance, and awareness of what is of the wards has found the facility going on around them. Being in a especially valuable as a quiet space more upright position also improves for women attending St Richards at breathing. Because it is equipped to weekends for tests to determine if take ventilation and drug delivery they are suffering a miscarriage. apparatus, a patient can be taken One area has even been enhanced out of the ITU safely, and experience with a hand painted mural of a a more normal environment, making peacock, created by a talented the transition to a regular ward member of the domestic team. easier and quicker.

6 A & E - Stretchers and need to monitor their blood glucose already benefi ted from their gaining adjustable chairs - £24,863 levels regularly, to medicate, and to experience and confi dence in self- Increased attendance at A &E has judge calorie intake appropriately management of the condition. required more facilities, and new for their activities. This can inhibit cubicles have been built. 4 additional participation in activities at school These are just a few examples of stretchers, for prompt transfer and at home. A scheme to enable our purchases – others include from ambulances, and 3 recliner youngsters (8-12) to spend an an Ultrasound Couch for Medical adjustable chairs were requested adventurous activity weekend Imaging (£2,745); Paediatric Pulse to support this extra demand. The away from home, but with close Oximeters (£4,050); Negative chairs are used for patients who supervision from medical staff, was do not require a full stretcher, but supported by the Friends (£700). may need to recline if feeling unwell They enjoyed kayaking, sport, whilst having a procedure. All are of and educational activities such as a robust, high quality, like the A &E carb-counting games to help them trolleys provided by the Friends a manage their insulin independently. few years ago, which are comfortable The children and their families have for patients and easy to use for staff. This purchase was partly funded by a generous grant from the Denis Curry Charitable Trust.

Paediatrics Support for Diabetes management for children Children with Type 1 Diabetes often lead restricted lives, because of the

7 air are well known. It encourages and visual stimuli. concentration, social interaction, and creativity, all of which benefi t mental Christmas Festivities at the wellbeing. The Friends’ funding will Chichester Centre provide raised planters, tools seeds Christmas can be an especially and plants to enhance the area stressful and depressing season for within the Centre grounds, and create people with mental health issues an opportunity for patients to grow which have separated them from vegetables, fl owers and to care for their families and friends (many come their environment. from some distance from Chichester, and visits are often diffi cult). Other Hazel Ward, Chichester Centre - funding, which we provide each year, ensures that everyone, whether in Pressure Wound Therapy (Equipment Low Secure & Forensic Services Library - £7,000); Bladder Scanner Harold Kidd Unit, Connolly House or and Raising Aid (Bosham Ward - Sensory Room - £954.58 Chichester Centre, can join in festive £12,322); Clearway Breath Analyser Creating a sensory room for this 16 bed meals and activities at Christmas, (Physiotherapy - £4,700). women’s ward provides a therapeutic and includes Christmas gifts, food, quiet space where calmness and entertainment and other social sensory stimulation assist patients to activities. Reducing a sense of isolation Chichester Centre for relax and reduce their stress levels, an Mental Health is important at the festive season, effective tool in reducing depression when the emphasis for most people is and anxiety. By managing their on being with family and close friends. Oaklands Ward emotional stress, patients are enabled Gardening equipment - £1,000 to concentrate better, and may be less Staff at the Chichester Centre’s various The therapeutic benefi ts of working likely to self-harm. The items provided facilities make a tremendous effort with plants and being in the fresh include comfortable sofas, soft lighting annually to ensure that their patients

8 can participate in the festive season, and report that Friends’ funding really does make an enormous difference to what can be provided for patients at this special time of year.

Enhancing the environment and improving a patient’s stay The tradition of making a small gift to patients unlucky enough to be in hospital at Christmas continues and is much appreciated. At St Richard’s, on Christmas Eve by a team of attractive gift bags are packed with Committee members and helpers. toiletries and stationery items by the Newspapers are provided in the Every purchase is carefully scrutinised to Friends’ offi ce staff, and are delivered Goodwood Discharge Lounge to relieve ensure good value and durability, as well boredom while patients await transport as clear benefi ts for patients and staff. or medication to take home. The Friends’ priority is always to help make a difference for patients by:- Around St Richard’s Hospital, displays • providing staff with the best medical of art which normally change twice equipment yearly (£4,400) relieve the monotony of plain walls and corridors, and summer • making a hospital stay more pleasant hanging baskets and garden items • supporting new initiatives to enhance also help to improve the environment our hospitals’ service for patients, visitors and staff.

9 The Friends’ new shop - a celebration In September 2017, a few months after Mrs Pyper visited the Shop and chatted our initial opening of the relocated to volunteers and other guests, many Shop, we held a formal opening of whom she knew from her time at St ceremony to celebrate the successful Richard’s. start of our new Shop. We were The event was attended by volunteers, delighted that the Lord-Lieutenant representatives of local organizations of West Sussex, Mrs Susan Pyper, and Trust staff who had been involved was able to attend and to unveil a in our move. commemorative plaque. The Lord-Lieutenant spoke warmly of her long and happy association with St Richard’s Hospital as Chairman of the Royal West Sussex Hospital Trust, and highlighted the value of the work of volunteers in supporting patients.

Photo: Kate Shemilt - Observer group

10 Our Friendly face - the Friends’ Shop & Trolley Service Our Volunteers - very special people, making a real difference for others

Friends’ volunteers give their time, their time regularly – some for 2 or energy or expertise freely, to help 3 hours a week, some much more make a difference. They help in many often. ways, from pushing the trolley and serving in the shop, to admin in the Providing these services involves offi ce, designing posters for publicity, managing the business of orders or helping to organise fundraising and stock, recruiting and training events. There are many opportunities our volunteers, and we are fortunate to support the Friends, whether to have a strong team leading with a regular commitment or even the service. Volunteers tackle the a few hours once a year at a street essential tasks of fi lling shelves ways, not least the fi nancial support collection, local event or to sell raffl e and using the till, and, just as the Friends are able to give to tickets. importantly, make customers the hospital through equipment welcome, and help ward-bound purchases. The Hospital Shop and the Trolley patients to buy anything from a daily service are the most visible paper or toiletries to a birthday card. All Shop and Trolley profi ts go volunteers at the heart of the straight back into patient benefi ts, Friends’ activities within St Richard’s Our volunteers’ gift of Time helps whether medical equipment or Hospital. Almost 100 volunteers give to make a real difference in many improved facilities.

11 In 2015-2016 the Shop and Trolley What some volunteers say . . . profi t was an amazing £80,000 Lesly, a shop and trolley volunteer, thanks to the volunteers’ efforts and explains what motivated her to join the carefully chosen stock - which the Friends. amazes visitors from other areas, whose local hospitals cannot offer Two and a half years ago I was lucky such a tailored selection of goods - a enough to be asked to become a mixture of practical items to meet volunteer for the Friends, I feel as everyday needs, plus books and though I have been with you all a lot puzzles which help to while away longer. I have been made to feel so time in hospital, and gifts to cheer welcome everyone is so friendly. To up a sick friend or relative - or to work in the shop and being a Trolley emergency services, the following 24 celebrate a new baby! Dolly is very rewarding, just to put a hours were not only critical but gave smile on the faces of patients-nurses myself and my daughter a powerful and staff is a wonderful experience. insight into care on the Acute Stroke “A little chat goes a long way”. Ward at St. Richard’s Hospital. I would encourage people to become During my 2 week stay in the Lavant volunteers with us and join our Ward, I - like many - really looked sharing and caring group ,its a lovely forward to seeing the trolley come feeling helping others and we never round. It felt like a connection with know when we might need help the outside world. Similarly, the ourselves. highlight of the afternoon was the Loretta has a personal story behind arrival of the tea trolley: both of her decision to volunteer in our Shop. which are run by volunteers. July 11th, 2013, I had a major stroke. Gradually, as I became more active, After calling on the help of the my visitors and I admired and really

12 has to offer, fi rst-hand, I was and was given the opportunity to reminded that it takes a very special start working in the shop, run by team of people to work in such “The Friends of Chichester Hospitals”. challenging conditions, every day of their working lives. I subsequently Working in the shop has allowed me spent many more quiet moments the opportunity to meet new people considering how I could support the and appreciate the importance of our hospital. presence for those who are going through a tough time. As part of my recovery I would take regular walks into town, appreciated the beautiful fl ower trying to build the muscles in my arrangements around the hospital; legs. One afternoon I came across again refl ecting the level of attention Jane and “Friends of the Hospital”, and care from volunteers and Friends promoting the cause, and this of the hospital. was my introduction to voluntary opportunities. I subsequently put Since the summer of 2013, I’ve spent myself forward; completed the many a quiet moment considering selection and recruitment process the work of the Lavant Ward and remembering the people who supported me in my recovery: giving Interested in Volunteering? me the encouragement, compassion and moral support which were Please contact the Friends on 01243-831843 (answerphone) pivotal to an amazing recovery. or email: [email protected] Experiencing all that the hospital

13 Refl ections on 2017 from the Shop team

ith the Friends’ Shop closed Wfor 11 weeks in 2017, and the trolley service operating out of a series of cupboards during that time, the newly built and refurbished shop, now located in the Outpatients Department, was opened on May 15th, with our beloved Rosemary cutting the ribbon. The brightest pink shop ever seen in Chichester, let alone the hospital, was now welcoming customers new and old who were delighted that we had returned. An offi cial opening ceremony was held on 19th September, attended by the Lord-Lieutenant of West Sussex, Mrs Susan Pyper and many other supporters, trustees and staff.

Always willing to help Staff from offi ces in that area came to see what we sold and they were

14 customers we do miss, however, are the visitors going to the wards and the inpatients who used to visit us in our old location. We are now at the wrong end of the hospital for visitors coming in, and the shop is too far for most patients to walk to.

With a shortage of storage space in our new shop we installed a pleasantly surprised at our range sturdy metal shed in the corner of of goods and reasonable prices. the Friends’ garden, adjacent to in a peaceful and calm setting. Many Clinical and nursing staff come to the shop. We can now safely store people take their lunches out there us from all over the hospital. They seasonal goods and display items. and, hopefully, for this summer we say that the longer walk is defi nitely The garden is a lovely place to sit might provide some shade with worth it and the exercise is good during the summer months, with colourful parasols. for them. We have many customers plenty of fl owering plants to enjoy who are visiting various clinics in Our biggest hiccup of the year the Outpatients’ Department, and was the liquidation in November our volunteers are called upon of Palmer & Harvey, our biggest several times each day to help out supplier by far, who delivered to us with directions, fi nding taxis and twice weekly. We bought all our operating the coffee machine. Our drinks, confectionery, chiller items willingness to help has not gone and most toiletries from Palmer & unnoticed and people are very Harvey. For a couple of months we grateful to the shop ladies for were physically going twice a week all the extra things they do. The to a local wholesaler loading up 2

15 cars with goods. Unfortunately, as for us which would enable us to we do not prepare any food or drink organise our wares more effi ciently in our shop, the wholesaler would but, until then, the simple trolley not deliver to us even though we had does a great job. been customers for over 20 years, so the donkey work of bringing in Heating in our new shop was a hundreds of pounds worth of goods huge issue this winter – basically, each week was down to Tricia, Sue, we didn’t have any and the small Jac, Matt and Tony. This continued heater we put in behind the counter until mid-January when, after lots of only just about took the edge off painstaking research, we were able the chilliness for our ladies. Thermal to sign up with Brakes, who now clothing became essential items for Our stock is continuously changing to deliver the majority of what we used all volunteers! It did happen to be fall in line with Government requests to buy from P&H. What a relief! the coldest winter for many years, to sell more sugar free goods, and so that made matters worse. The we also now stock a lot more “free Another change was the trolley. hospital engineers worked very hard from” goods (fl apjacks, crisps, drinks We decided, fi nally, that the large to get this problem sorted and it etc). We are a customer led shop powered trolley was becoming too seems they have been successful, and listen carefully to requests, unmanageable for most of our trolley with the shop feeling warmer at last. doing our very best to supply volunteers, so it has been put out what people need. Our turnover is to retirement. We bought a simple Customer led obviously less than when we were 3-shelf composite plastic trolley to So, nearly a year in our new shop the only shop in the hospital, but replace it and, although smaller it fi nds us settled and comfortable. that was to be expected. However, is much, much easier to use and Our entertaining displays in the it is still healthy and the service we the trolley volunteers are defi nitely window attract staff on a regular provide is second to none making happier. We hope that, some day, basis who simply want to see what the Friends’ Shop the “go to” shop in we might get a new trolley made new and quirky things we are selling. St Richard’s Hospital.

16 HOW WE RAISE FUNDS EVENTS & SUPPORTERS ‘Every pound makes a difference’

riends’ funds come from a variety Neurological Rehabilitation Centre, of sources, from small individual new A & E trolleys, to name just also enable the Friends to build Fdonations to substantial grants a few. Even a small amount, or a up suffi cient funds to purchase and legacies. Our core annual portion of the residue of an estate, large items of equipment. Some funding comes from the profi ts of makes a difference to our ability donations are made for a specifi c the Friends’ Shop and Trolley service, to fund more modern technology purpose or department and we are along with members’ subscriptions – and ensure that as far as possible happy to help donors direct their but of course we could not support St Richard’s staff have the best gifts appropriately. Local funeral the many requests each year without equipment available to help them directors regularly help by collecting considerable additional cumulative treat patients effectively. and passing on IN MEMORIAM resources. It can also be benefi cial to the estate donations. Shops help with as a whole, due to reduced IHT if LEGACIES, large or small, have donations of raffl e prizes, or by there is a charitable bequest. over the years enabled the Friends holding a Friends’ collecting box on to support the more expensive PERSONAL DONATIONS, made the counter for donations of odd commitments to St Richard’s Hospital for a variety of reasons – change. – all the major appeals such as the APPRECIATION of good treatment Some donations are made for a Fernhurst Centre, the Chichester received, IN MEMORY of a loved specifi c purpose or department and Treatment Centre, Donald Wilson one, or because of an APPEAL – we are happy to help donors direct

17 their gifts appropriately. Sponsored events and activities as achieving a goal. are a great way for individuals and Sponsored events and activities EVENTS are part of the “fun” in teams of friends to make a difference are a great way for individuals and fundraising, for Friends’ regular for others by taking on a personal teams of friends to make a difference volunteers, and for the community. challenge and raising funds as well for others by taking on a personal We are fortunate that so many local challenge and raising funds as well people are keen to support our as achieving a goal. efforts, and are generous with their time and skills. They bring people CHICHESTER HALF-MARATHON together to enjoy themselves and In October 2017, one of the runners also support a really good cause, our taking part was a young mother excellent local hospitals. whose premature son needed support with breathing for almost Participating in local events such two weeks in the Neonatal Intensive as Petworth’s Christmas Lights Care Unit. Marit Undheim and her raises funds, and brings awareness husband looked around and realized of the Friends’ work closer to the how much of the vital equipment had towns and villages served by our been funded by the Friends. Marit hospitals. Similarly, pop up sales at decided to “give back”” by raising local garden centres such as Manor funds for the Friends - actually over Nursery are enjoyable ways to meet £750, including Gift Aid – a wonderful local people who appreciate the amount which will be put to good Friends’ support for St Richard’s use, and we are very grateful. Hospital. Every small sale of Christmas cards, or raffl e tickets MUSIC GIG adds up to a surprising amount of In March this year, another young money to be spent of new equipment mother, Danielle Morgan and her for our hospitals. husband decided to give an evening

18 of their musical talent to support work are a real boost for our work – A GIFT OF TIME the Friends after a year of visits to every £1 really does help us to make can also be of great value, and is St Richard’s for a variety of reasons, a genuine difference for patients and welcomed by the Friends, whether including the happy arrival of a new staff. for. a long term commitment or just baby daughter, and an unfortunate once a year to help with a collection accident which brought Danielle LOCAL GROUPS AND or event. Volunteering can be very regularly to the Fracture Clinic ORGANISATIONS satisfying whether as a regular because of a broken leg. Professional The Friends value the support given commitment like the Shop (see page musicians, they organised a gig at by a number of local organisations, 11), or occasionally for a particular the Chichester Inn, with support notably Masonic Lodges, Lions event. Although the majority of our from friends and fans, including local Clubs of Chichester District, and regular volunteers are to be found business Time Machine Records. A Rotary Clubs of Bognor Regis and in the Shop and Trolley service, our great evening of music and song, Chichester. Donations from other offi ce volunteers give valuable time plus an exciting raffl e, was enjoyed local groups with a charitable in dealing with correspondence, by local fans and has raised several purpose are gratefully received - liaising with hospital staff - and also hundred pounds. parish councils and residential homes often help out at events. have all made much-appreciated Many patients come to realise, during donations, as have other charitable a hospital stay or course of treatment trusts. or investigations, how much vital Thank you equipment around St Richard’s has actually been funded by the Friends, for helping and how our dedicated super volunteers make a real difference to the Friends to: the services our hospital can provide. Such thoughtful and practical Make a Difference demonstrations of support for our

19 Without the generous support and friendship of our local community, the Friends would not be able to help our hospitals. We would like to thank everyone who helps the Friends to make that difference a reality. It is impossible to name everyone who has helped to make that difference, but we would like to acknowledge support from many businesses and organisations, including:

Coutts Charitable Trust Bognor Regis Lions Club The Dennis Curry St Mary’s Church Slindon Charitable Trust MHA Greenways The Patricia Routledge Care Home Charitable Foundation Lodge of Union No 38, Manor Nursery Chichester Chichester Observer Community Awards Todd Anstee Hancock Bepton PCC Chichester Lions Club S.K.E. Services Lodge Dueguard Express Printing Ltd Harry’s Fish Bar Robert Dyas Rotary Club of Chichester Goodrowes Hilliers Garden Centre

20 Donations to the Friends There are several ways to make a donation

You can send a cheque, payable to “Friends of Chichester Hospitals” to the Friends’ Offi ce, St Richard’s Hospital, Spitalfi eld Lane, Chichester PO19 6SE, or for a regular donation, complete the Bankers’ Order form in our general leafl et.

You can also donate online, via BT MyDonate https://mydonate.bt.com/charities/friendsofchichesterhospitals

You can text FOCH13 plus amount of donation to 70070 “The fact that it is volunteer run is great Every donation, however small, is appreciated, and helps to build the Friends’ funds for equipment purchases – it all adds up! and allows ownership by local people and Joining the Friends Just complete our membership form – available from our Shop or offi ce, or the hospital. online (www.friendsofchichesterhospitals.org.uk) People feel they Our members receive three or four newsletters each year, and are invited to our Annual General Meeting, where they elect the committee of Trustees and are giving can hold the committee to account for its decisions. A presentation by staff who have benefi ted from Friends’ funding provides plenty of interest. something back”

21 Chairman’s report on behalf of the Trustees of the Friends of Chichester Hospitals for the year ended 30th September 2017

2016-7 brought signifi cant change stock, in addition to fi rm favourites. Inevitably the disruption of the for the Friends, with the relocation The shop management team works shop service has meant a reduced of our much-valued Hospital Shop enthusiastically to respond to income to our funds this year. We to the Outpatient Entrance waiting customer requests and especially to now only open from Monday -Friday area. We celebrated the reopening changes in snacking habits – hence because there is hardly any footfall of the service in early May, after a the provision of healthier options, low in Outpatients at weekends. Several closure for some weeks while the new sugar varieties of drinks etc. weeks’ closure, plus costs incurred in shop was under construction. I am At a second, formal, celebration fi tting out the shop, have meant that proud to report that the shop team in September, we were delighted the profi t fell to just over £40,000 managed the process very effi ciently, to welcome the Lord-Lieutenant of in the last fi nancial year, halved and thanks to the willingness West Sussex, Mrs Susan Pyper, who from 2015-6. However, we expect and adaptability of our dedicated joined volunteers, local community the income to rise in the current volunteers, our long tradition of representatives and supporters for the year; our priority is to provide what providing a daily ward trolley service unveiling of a commemorative plaque. our core customers need and want, was maintained throughout that time. Previously Trust Chairman for several including the all-important “service Our loyal customers fl ocked back to years, Mrs Pyper has always been very with a smile” from our caring team of our friendly service, and have been appreciative of the Friends’ tradition volunteer staff. impressed by the brightness of the of active service and fi nancial support Apart from the profi t from the new shop, and the slightly different for St Richard’s Hospital, and has shop and trolley, and some small range of goods we have begun to taken a close interest in our activities. fundraising events, our main income

22 comes from legacies, in memoriam help from the Trusts. In the current available and expected by patients. gifts, and donations from local year, many more bids have been These trends have placed signifi cant businesses and organisations, such presented, and we expect the fi gure pressure on hospital budgets. as Lions Clubs of Chichester District, to be somewhat higher. Equipment The Friends have adapted to each local Masonic Lodges and Rotary recently funded by the Friends has change, and have grown from small Clubs in Chichester and Bognor Regis, helped improve services in many charities providing services such as – as well as the many individuals who departments, notably A & E, Critical the trolley or shop, and donating have made donations or raised funds Care Unit, Paediatrics and Dementia “comforts” to become major funders through a leisure activity or sponsored - vital areas of the health service for of expensive items. Over time, the run. We are grateful to them all. Such all age groups. We are delighted when Friends of Chichester Hospitals have support demonstrates how much it is possible to support innovation given substantial funding for both people value our hospitals and the which will have a signifi cant impact groundbreaking innovations like MRI equipment or amenities the Friends on enhancing patient care, but also scanning equipment and replacement can provide. fund more mundane but necessary of worn-out routine items such as Our objective remains to support equipment such as raising aids, hoists monitors or A&E trolleys. patients, staff and visitors at St and seating. Altogether, since 1948, St Richard’s Richard’s and in local mental health In this 70th year of the NHS, when Hospital has been provided with services, in a personal way through refl ecting on its original vision for medical equipment costing millions our shop and trolley services, and also public health, and the role of the many of pounds through the efforts of the through direct fi nancial assistance in “Friends” organisations which sprang Friends’ charity and the support it has purchasing much-needed equipment. up in the years immediately after received from the community. Over Our direct fi nancial support continues 1948, one notes that there have been £4.5 million has been given in the last to be substantial. In the fi nancial year signifi cant changes in both. ten years. ending in September 2017, a total of The NHS has grown in scope and Although the needs of our acute £141,424 was donated by the Friends scale; the numbers of patients it hospital are usually more prominent to our Hospitals. This is lower than supports, substantial increases in in the press and in the minds of the previous year, only because we costs of medical equipment and staff most people, the Friends are always did not receive more requests for numbers; the range of treatments now mindful of the needs of patients in

23 our local mental health hospital, we support are consistent with our support our hospitals. formerly Graylingwell, which now has Constitution, and try to ensure that we This AGM will see the retirement relatively few patients, and whose understand how it works, how many of two outstanding Trustees, Vice needs are signifi cantly less costly patients may benefi t, its approximate Chairman Tony Hembling, and than those of St Richard’s. In the 21st lifespan and how robust it is. Most of Assistant Hon Secretary Jim Sewell. century, more patients are supported the medical equipment purchased by Both have served the Friends for in the community, and the service has the Friends lasts a long time. Although several years, and have made a changed enormously from the days of some items such as hoists may seem real difference to our activities and large scale in-patient based treatment. mundane, they make a huge difference decision-making processes. We shall Friends’ support for The Chichester to patient care, are heavily used, and miss them, though, happily, they Centre, Harold Kidd Unit and Connolly therefore offer signifi cant value. both intend to continue as Friends’ House continues, mainly by providing The Trustees have been mindful of volunteers. I am immensely grateful equipment for mental stimulation the need to adopt and maintain up to them for their untiring support, and physical well-being, which helps to date procedures. In the current as I am to all our colleagues for the to support patients to focus on their year, we have been addressing the commitment of time and effort they treatment and therapy. Activities such requirements of the new General give to the various activities and as gardening or physical exercise are Data Protection Requirements (GDPR), responsibilities they undertake. highly benefi cial, but not expensive. and will follow all guidance carefully. In the tradition of “patient comforts”, We have never shared personal data Christmas gifts for over 330 patients of members or donors with other As in previous years, a full set of in St Richard’s, and funding for festive organisations or individuals without accounts is available on request celebrations and gifts, plus social and consent. – please enclose a large stamped therapeutic activities, for patients of As a charity which employs no addressed envelope. Sussex Partnership NHS Foundation professional fundraisers or shop staff, Trust, were provided by the Friends the Friends are able to keep the costs last year. of our services and fundraising to a When considering bids for equipment, minimum. We remain committed to Jane Ramage Chairman, Trustees must ensure that all projects the principle of voluntary service to Friends of Chichester Hospitals

24 Treasurer’s Report

n the year to 30 September 2017 the from the main reception area has also in such a small area. These regular Friends showed a surplus for the contributed to the decline in donations volunteers make a real and lasting Iyear of £7,746. This compares with a seen in the year. difference to our local community. surplus last year of £102,858. The backbone of the Friends’ The Trustees agreed to fund This year the total incoming resources, fundraising is the core group of commitments of £162,353 this year after the costs of generating the funds, volunteers who organise our services compared with the previous year’s total decreased to £175,042 compared to to patients and visitors - the Shop of £155,840. The Friends are pleased £268,234 last year. As with most and Trolley. For the reason explained that in the 6 months to 31 March 2018 charities there are always ups and above this was the fi rst year for a commitments in excess of £460,000 downs in the sources of our income. long time that the shop saw a decline have been made for the purchase of The reduction in the surplus for the year in profi tability. It is hoped that due equipment for St Richard’s Hospital. is mainly attributable to the signifi cant to the continued efforts of the Shop Our costs of raising funds (excluding reduction in the profi t from our shop and Trolley volunteers, the year to those items purchased for sale in the (down to £42,134 from £80,037 last September 2018 will show an increase shop) are very low as The Friends rely year) and the fall in our fundraising in profi tability. on volunteers to run the Friends shop and other income (down to £15,112 The quality and variety of goods and to undertake any fund raising. In from £56,744). We also saw a fall in available in our shop, coupled with the the year to 30 September 2017 these our subscription and donations income friendly manner of the volunteer staff, costs totalled £4,943 compared to of £20,990 in the year. The decline who get to know the regular or long- £9,536 in 2016. The main reason for in the shop profi ts are due to the term visitors, puts St Richard’s shop the high costs in 2016 was the legal period when the shop was closed due high on any list of hospital shops - and advice obtained in 2016 in respect of to its relocation within the hospital, our customers say so, as they are often a tendering process that the Friends and it is believed that the relocation astonished at what is available, even were required to undertake.

25 Income 2017 2016

Income & Legacies 85,943 80,690 Subscriptions and donations 29,915 50,905 Expenditure Shop profi t 42,134 80,037 Fund raising 15,112 56,744 This fi nancial summary has been agreed by Jones Avens Chartered Interest Income 1,938 2,580 Accountants as being consistent with the full audited fi nancial statements for the year ended 30 September 2017. 175,042 270,956 The charity is a Public Benefi t Entity under FRS 102. Expenditure These were prepared in accordance with the Charities Act 2011 and “Accounting and Reporting by Charities: Statement of Medical equipment 154,400 136,021 Recommended Practice applicable to charities preparing their Furniture and other equipment 3,782 7,851 accounts in accordance with the Financial Reporting Standard Patient and staff benefi ts 4,171 11,968 applicable in the UK and Republic of Ireland (FRS102)” (as amended Cost of fund raising - 2,722 Management and administration 4,943 9,536 for accounting periods commencing from 1 January 2016); and 167,296 168,098 received an unqualifi ed opinion on 23 May 2018. The summarised accounts may not contain suffi cient information to Income less expenditure 7,746 102,858 Reserves brought forward 1,292,009 1,189,151 allow for a complete understanding of the affairs of the Charity. For further information the full annual accounts, the auditors report on Closing Reserves 1,299,755 1,292,009 those accounts and the Trustees annual report should be consulted. Copies of these can be obtained from The Friends of Chichester Balance Sheet Extracts

Hospitals. The full accounts have been approved by the Trustees Fixed Assets 21,930 12,356 and have been submitted to the Charity Commission. Stock 14,223 19,307 Approved by the Trustees 22 May 2018 Other Debtors 1,091 896 Cash at bank and on deposit 1,416,710 1,306,680 In our opinion the summary fi nancial information above is Commitments to Hospitals (147,908) (34,810) consistent with the full annual accounts. Other liabilities (6,291) (12,420)

Jones Avens Ltd 1,299,755 1,292,009 23 May 2018

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27 Would you like to know more?

Why not visit our website: www.friendsofchichesterhospitals.org.uk We are always pleased to be invited to talk about the Friends’ work for our local hospitals, and offer illustrated talks for groups and organisations, with a Powerpoint presentation.

If you are interested please email: [email protected] or call 01243-831843 (answerphone).

How can YOU Help the Friends to help You, Your Family and Friends? We are always pleased to hear from people who can offer a few hours of their time, even if it’s only once or twice a year, to help with an event or collection. Maybe you could get some friends or neighbours together for coffee and ask for a donation – it all adds up. If you run a business, please consider holding a Friends’ collection box – it’s amazing how much can be raised from small change – and every penny helps to make a difference.

Follow us on Twitter - @strichardchi or on Facebook - /FriendsofChichesterHospitals

For further information on how you can be involved please contact the Friends on: 01243-831843 or email: [email protected] (answerphone) you, yourfamily andfriends– or [email protected] or askouroffi www.friendsofchichesterhospitals.org.uk download amembershipformfrom our website: date withourevents andactivities. You can Our membersmattertous,andare keptupto (£10 annuallyor£50Lifemembership). volunteers orby subscriptionasamember of ChichesterHospitals, simplyby joining our local mentalhealthservicescanbea“Friend” the care given inSt Richard’s Hospital orby Anyone whowantstosupportandenhance JOIN US help ourhospitals.Please makeyour chequepayableto: Even asmallamounthelpstomakehugedifference towhattheFriends candoto MAKE ADONATION YOU can helpthe Friendsor donateonlineat and sendittoFriends’ Offi Tel:01243-831843 ce to sendone-email: https://mydonate.bt.com/charities/friendsofchichesterhospitals ce, St Richard’s Hospital, Spitalfi F riends Friends ofChichesterHospitals eld Lane,ChichesterPO196SE to help