Case No COMP/M.5462 - THOMAS COOK GROUP / GOLD MEDAL INTERNATIONAL
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Annual Report 2016-2017
HARNESSING TECHNOLOGY FOR BETTER CUSTOMER EXPERIENCE. Annual Report 2016-2017 Registered Office: Thomas Cook (India) Limited CIN: L63040MH1978PLC020717 Thomas Cook Building, Dr. D N Road, Fort, Mumbai - 400001, India Board: +91-22-4242 7000onlonlineine bobooki| oki Fax:ng +91-22-2302 2864 online booking BOARD OF DIRECTORS Madhavan Menon, Chairman and Managing Director Harsha Raghavan, Non Executive Director Chandran Ratnaswami, Non Executive Director Kishori Udeshi, Non Executive Director – Independent Pravir Kumar Vohra, Non Executive Director – Independent Nilesh Vikamsey, Non Executive Director – Independent Sunil Mathur, Non Executive Director – Independent COMPANY SECRETARY Amit J. Parekh –Company Secretary & Compliance Officer CONTENTS AUDITORS Lovelock & Lewes Directors Report ..............................................................................01 Annexure to Directors’ Report .........................................................10 PRINCIPAL BANKERS (in alphabetical order) Axis Bank Limited Management Discussion and Analysis Report .................................35 Bank of America Report of Directors on Corporate Governance .................................45 HDFC Bank Limited ICICI Bank Limited Certificate of Compliance on Corporate Governance........................69 IDFC Bank Limited CEO/ CFO Certification and Declaration Induslnd Bank Limited Kotak Mahindra Bank Limited on Compliance of Code of Conduct ................................................70 RBL Bank Business Responsibility Report.........................................................71 -
Beach Holidays Fy19 Results Presentation
THE UK’S LEADING ONLINE RETAILER OF BEACH HOLIDAYS FY19 RESULTS PRESENTATION November 2019 AGENDA CAUTIONARY STATEMENT FY19 Market Dynamics This presentation may contain certain forward-looking FY19 Financial Performance statements with respect to the financial condition, results, operations and businesses of the Company. Paul Meehan - CFO Forward looking statements are sometimes, but not always, identified by their use of a date in the future or such words as ‘anticipates’, ‘aims’, ‘due’, ‘will’, ‘could’, ‘may’, ‘should’, ‘expects’, ‘believes’, ‘intends’, ‘plans’, Evolution of Key Drivers ‘targets’, ‘goal’ or ‘estimates’. Simon Cooper – CEO These forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that may or may not occur in the future. There are a number of factors that could cause actual results or developments to differ materially from those Q & A expressed or implied by these forward-looking statements, including factors outside the Company's control. The forward-looking statements reflect the knowledge and information available at the date of preparation of this presentation and will not be updated during the year. Nothing in this presentation should be construed as a profit forecast. 2 Paul Meehan Chief Financial Officer FY19 Market Dynamics FY19 Financial Performance Market Dynamics YOY Bookings Profile - OTB H1 H2 OTB Revenue growth of 1%, soft UK market impacted by: ‘lates’ market competitor discounting preceding Brexit deadline in H1 and continuing uncertainties -
Waymark Holidays 1973-2007
THE WAYMARK STORY 2nd Edition The history of WAYMARK HOLIDAYS 1973-2007 by COLIN SAUNDERS Plus reminiscences from directors, staff, leaders and clients THE WAYMARK STORY Written and edited by COLIN SAUNDERS (staff member 1982 to 1989) In memory of Peggy Hounslow and Noel Vincent Second edition published online 15 March 2013 (replacing first edition published online 28 April 2009) by Colin Saunders 35 Gerrards Close Oakwood London N14 4RH [email protected] www.colinsaunders.org.uk © Colin Saunders 2009, 2013 2 THE WAYMARK STORY ACKNOWLEDGEMENTS Waymark Holidays owed its existence to the courage and foresight of its founders, Peggy Hounslow, Noel Vincent and Humfrey Chamberlain. The author is indebted to the following people and organisations, who have contributed in various ways: Mike Brace, Charlie Brown, The Cabinet Office, Alan Castle, Humfrey Chamberlain, Peter Chapman, Viju Chhatralia, Toni Clark, Dulcie Cringle, Rosemary Crosbie, Brian Fagg, Jill Hollingworth, Andy Hosking, Philip Hoyland, Nancy Johns, Anthony Jones, Ian Jones, Michael Mace, Bob Mason, Stuart Montgomery, Sue O’Grady, Tom Phillips, Elizabeth Philpott, Robert Pick, Adam Pinney, Martin Read, Brian and Gill Reader, Theo Rowlands, Paul Sibert, Alan Smith, Beryl Vincent, Nigel Watson and Jim Wood. Also many other former leaders and clients who have contributed material to Waymark News, much of which has been incorporated into this second edition. He is especially indebted to Peter Chapman, Stuart Montgomery and Martin Read for allowing him access to their collections of Waymark brochures, without which writing this work would have been immeasurably more difficult and devoid of detail. Finally, thanks to Exodus who have acquiesced in the publication of this document. -
The University of Hull the Package Holiday
THE UNIVERSITY OF HULL THE PACKAGE HOLIDAY; PARTICIPANT, CHOICE AND BEHAVIOUR being a Thesis submitted for the Degree of Doctor of Philosophy in The Department of Geography The University, Hull by Andrew Nicholas Laing, B.Sc. September 1987 GEOGRAPHY 3 0 SEP 19 87 SUMMARY OF THESIS SUBMITTED FOR THE DEGREE OF DOCTOR OF PHILOSOPHY by Andrew N. Laing THE PACKAGE HOLIDAY; PARTICIPANT, CHOICE AND BEHAVIOUR This research provides an explanation of package holidaymaking behaviour based on the analysis of data gathered through 303 interview-administered questionnaires in Hull. Strict statistical links are used hand-in-hand with informal, qualitative information to generate a thorough understanding of key elements in the holiday decision-making process. Three levels of behaviour are examined. General participation separates the package holidaymaking population from non-holidaymakers and independent travellers. Package holiday 'habits' are then examined; repeat purchasing, booking I the holiday party, services, timing and behaviour whilst on holiday. Finally, spatial patterns are analysed according to relative location (travel time, linear distance, and the home/abroad dichotomy) and absolute location (proximity to the coast, and resort qualities). Explanation is largely based on the holidaymaker's characteristics, represented by trad- itional sociodemographic and economic measures, and by a number of life- style factors. The finer investigation of spatial patterns is accompanied by a detailed analysis of destination choice, primarily structured around information sources, place-specificity and the resort characteristics sought after. The destination decision, and its role in overall choice of holiday, acts as a unifying theme throughout the research. Holiday choice emerges as a highly individualistic phenomenon loosely set within a framework of predictive parameters. -
UK SALES CALL MANUAL Contents
Destination Australia Partnership UK SALES CALL MANUAL Contents The Destination Australia Partnership . 3 Contacts . 3 Location . 3 Tourism Australia - London . 4 State & Territory Tourism Organisations (STOs) . 5 Know Your Markets . 6 Consumer Profile . 6 International Visitor Arrivals . 6 Market Strategy . 6 Market Overview . 6 Market Updates . 6 Tourism Export Toolkit . 6 UK Market Profile . 6 UK Market Profile . 7 Trends . 8 Distribution . 8 Planning and Purchasing Travel . 8 Special Interest . 8 Planning a Visit to Market . 9 Top Tips for Sales Calls . 9 Aussie Specialist Program . 10 Premier Aussie Specialist . 10 Key Distribution Partners . 11 Other Trade Partners . 12 Travelling in the UK . 14 London . 14 Regional UK . 14 Map of the UK . 15 2 | UK Sales Call Manual The Destination Australia Partnership The Destination Australia Partnership (DAP) was DAP has two European offices – in London, and introduced in 2004 as a joint initiative between Frankfurt – with responsibilities as below: Tourism Australia and the State and Territory Tourism Organisations (STOs) in the European market . LONDON United Kingdom Ireland DAP ensures a better alignment with marketing Netherlands Nordic (Sweden, Norway, activities and operations, improves effectiveness in Finland, Denmark) marketing Australia overseas, reduces duplication Belgium and overlap with the region, and provides core FRANKFURT Germany services and training to trade and retail partners . Switzerland Austria Italy, France, Spain (represented by agencies) Contacts When including London in your visit to Europe, you are very welcome to visit the DAP team at our office in Australia House, central London . You would have the opportunity to obtain a market update from your respective STO representative and/or the Tourism Australia team, as well as provide a training session/product update for our Trade Team . -
Evaluation at Visitbritain and Visitengland Rumina Hill And
UK Inbound Seminar: Germany Richard Nicholls & Holger Lenz 20th February 2019 1 Key inbound market statistics • 3,38 million German visits to the UK 8.6% of total, 3rd in 2017 • £1.58 billion spending record 6.5% of total, 2nd in 2017 Source: International Passenger Survey by ONS 2 Visit and spend trends 4,000 Visits (000s) - left hand axis Spending (£m) - right hand axis £1,800 3,500 £1,600 3,000 £1,400 £1,200 2,500 £1,000 2,000 £800 1,500 £600 1,000 £400 500 £200 0 £0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Source: International Passenger Survey by ONS 3 Year-to-date: January – September 2018 • Visits: 2.5 million down 5% vs. Jan-Sep 2017, weaker than Jan-Sep 2014-2017 • Visitors spend: £1.1billion down 11% vs. Jan-Sep 2017 record Source: International Passenger Survey by ONS 4 Where from, where to? The UK’s market share of German visits among competitor set 20% France 19% 23% 21% Austria 20% 18% 19% Spain 18% 18% 18% Italy 19% 18% 8% Netherlands 8% 5% 5% Poland 7% 8% 5% United Kingdom 5% 6% 3% Switzerland 3% 4% 1% Ireland 1% 1% 2027 2017 2007 Source: Oxford Economics (outbound overnight trips). German 5 states of residence data from IPS 2015. Economic outlook Cost of GBP in EUR • Exchange rate: favourable • Europe’s largest economy: narrowly 1.70 avoided recession in H2 2018 and 1.60 expected to bounce back in 2019 1.50 • Consumer confidence & spend are resilient but risks to the downside 1.40 • Germans view taking holidays as 1.30 important to ‘recharge’! 1.20 Economic indicators 2018 2019 2020 1.10 GDP 1.5% 2.3% 1.6% 1.00 2001 2004 2007 2010 2013 2016 2019 Consumer spending 1.1% 1.9% 2.0% Unemployment 5.2% 5.0% 4.9% Source: Bank of England, Oxford Economics 6 Leisure visits lead growth Journey purpose trend (visits 000s) • Amost half of all German visits are 2,000 made for holidays followed by one in four to friends/relatives in the UK. -
UK Office July 2020 TDC Report Prepared By: Venessa Alexander UK Director
UK Office July 2020 TDC Report Prepared by: Venessa Alexander UK Director Tour Operators Trailfinders – We spoke with Rachel Webb, Destination Manager for Florida at Trailfinders and were advised that the Trailfinders Product team and other non-customer facing departments continue to work from home. But I'm pleased to say that, in a step towards normality, their travel centres in England, Wales and Ireland have re-opened their doors to their clients again, with all the necessary precautions in place, and their 3 travel centres in Scotland were set to re-open again at the beginning of July. They have now taken the decision to cancel all US departures up to 1 Aug 20 and Rachel suspects more will be cancelled beyond this. The company strategy very much remains to encourage their clients to re-book rather than cancel and as they get more product on sale, they are seeing more success. They continue to be able to book flights out of range. However, there are still gaps in their programme if their contact has been furloughed so they are having trouble securing a contract. Their receptive partners are also facing similar difficulties securing rates and then having the resources available to load. While they’ve seen a lot of interest in Florida as a whole, much of the business is being driven to Orlando where much product is on sale to the end of 2021 or, in some cases, into 2022. Currently, there's not the same amount of product on sale as usual in St Pete/Clearwater so the numbers booking are much smaller. -
Case No COMP/M.4600 - TUI / FIRST CHOICE
EN Case No COMP/M.4600 - TUI / FIRST CHOICE Only the English text is available and authentic. REGULATION (EC) No 139/2004 MERGER PROCEDURE Article 6(2) NON-OPPOSITION Date: 04/06/2007 In electronic form on the EUR-Lex website under document number 32007M4600 Office for Official Publications of the European Communities L-2985 Luxembourg COMMISSION OF THE EUROPEAN COMMUNITIES Brussels, 04-VI-2007 SG-Greffe (2007)D/203384 In the published version of this decision, some PUBLIC VERSION information has been omitted pursuant to Article 17(2) of Council Regulation (EC) No 139/2004 concerning non-disclosure of business secrets and other confidential information. The omissions are shown thus […]. Where possible the information MERGER PROCEDURE omitted has been replaced by ranges of figures or a ARTICLE 6(1)(b) and 6(2) general description. DECISION To the notifying party Dear Sir/Madam, Subject: Case No COMP/M.4600 - TUI/ First Choice Notification of 4 April 2007 pursuant to Article 4 of Council Regulation No 139/20041 1. On 4 April 2007, the Commission received a notification of a proposed concentration pursuant to Article 4 of Council Regulation (EC) No 139/2004 by which the undertaking TUI AG ("TUI", Germany, or the “notifying party”) acquires within the meaning of Article 3(1)(b) of the Council Regulation sole control over First Choice Holidays PLC ("First Choice", United Kingdom). The travel activities of both groups will be combined in a new group, TUI Travel PLC ("TUI Travel", United Kingdom). TUI Travel will consist of TUI's Tourism division, excluding certain hotel assets and the German ocean cruise and other shipping activities, and First Choice. -
ONOREES FTI Touristik, Germany Funway Holidays International Inc., United Kingdom
Flight Centre Ltd., Australia Flytour Viagens, Brazil ONOREES FTI Touristik, Germany Funway Holidays International Inc., United Kingdom Adventure World, Australia H.I.S. International Tours Inc., Japan Hana Tour Service Inc., Korea Air Canada Vacations, Canada Helloworld Travel Limited, Australia AlliedTPro, Inbound Hotelbeds, Inbound Almundo.com, Argentina Hotelplan Suisse, Switzerland America As You Like It, United Kingdom Infinity Holidays, Australia America International Travel Services Inc., Mainland China Jan Doets America Tours, Netherlands America Unlimited, Germany Jetset Voyages, France American Holidays, Ireland JTB Corporation, Japan AmericanTours International, LLC, Inbound Knecht Reisen AG, Switzerland Apple Leisure Group, Inbound Les Maison Du Voyages, France Audley Travel, United Kingdom New World Travel, Inc., Inbound Aviatur SA, Colombia Shanghai Ctrip International Travel Service Co., Ltd., Mainland China Beijing CAISSA International Travel Service Co. Ltd., Mainland China Swanson’s Travel AB, Sweden Best Day Travel Group, Mexico TeamAmerica Inc., Inbound Bon Voyage Travel and Tours, Thomas Cook AG, Germany United Kingdom Thomas Cook Group plc, United Kingdom Bonotel Exclusive Travel, Inbound Thomas Cook India, India British Airways Holidays, United Kingdom Tour America, Ireland CANUSA Touristik, Germany TourMappers North America, LLC, Inbound Cox & Kings Pvt Ltd., India Trailfinders Ltd., United Kingdom CRD International, Germany TravelBrands Inc., Canada CVC Corporation, Brazil TUI Deutschland GmbH, Germany Decolar.com, Brazil USAirtours Holidays Ltd., United Kingdom DERTOURISTIK Deutschland GmbH, Virgin Holidays, United Kingdom Germany Voyageurs du Monde, France dnata, United Kingdom WestJet Vacations, Inc., Canada Emirates Holidays, United Arab Emirates Excite Holidays, Australia Faszination Fernweh GmbH, Germany. -
Brochure Inside Pages 14/9/05 14:19 Page 1
Travel Awards Cover 14/9/05 14:09 Page 1 brochure inside pages 14/9/05 14:19 Page 1 Introduction Welcome to the 19th annual Guardian, Observer and For those whose livelihoods depend on tourism, Guardian Unlimited Travel Awards. As the longest- 2004 ended on a terrible note. The devastating running independent survey of its kind, we believe tsunami which swept through the Indian Ocean was the results published in this brochure offer a unique proof of just how fragile this industry can be. But it and fascinating insight into the tastes and also served to illustrate the regenerative power of preferences of discerning travellers today. tourism. Predictions at the time that hotels would be up and running within weeks seemed impossibly Size isn’t everything, or so they say. And once again optimistic but the cynics were proved wrong, as the results of our survey prove that, when it comes destinations like Thailand, the Maldives and Sri to choosing a holiday, our readers tend to favour the Lanka hurried to rebuild their battered infrastructure. smaller, specialist companies over the big mass market operators. The same principle applies to their The fortunes of the travel industry have always preferred destinations. If these awards were judged been particularly vulnerable to events such as purely on the number of entries, then you might natural disasters or terrorism, but the huge response expect favourites such as France and Spain to win to these awards shows that our appetite for travel is every year. Our unique scoring system ensures that as strong as ever. -
Giving Agents the Edge TB 2510 2019 Cover Wrap Layout 1 22/10/2019 17:40 Page 2 TB 2510 2019 Cover Layout 1 22/10/2019 14:56 Page 1
TB 2510 2019 Cover Wrap_Layout 1 22/10/2019 17:40 Page 1 October 25 2019 | ISSUE NO 2,128 | travelbulletin.co.uk Giving agents the edge TB 2510 2019 Cover Wrap_Layout 1 22/10/2019 17:40 Page 2 TB 2510 2019 Cover_Layout 1 22/10/2019 14:56 Page 1 October 25 2019 | ISSUE NO 2,128 | travelbulletin.co.uk Giving agents the edge WORLD TRAVEL MARKET Special Preview Edition Cover pic : london.wtm.com S01 TB 2510 2019 Start_Layout 1 23/10/2019 10:33 Page 2 S01 TB 2510 2019 Start_Layout 1 22/10/2019 16:55 Page 3 OCTOBER 25 2019 | travelbulletin.co.uk NEWS BULLETIN 3 THIS WEEK UNINSURED ABROAD 70% of Brits are not sure whether their travel insurance covers them if Brexit happens, according to research by Holiday Extras. 04 NEWS News from the industry to help agents book more great holidays 08 AGENT INSIGHT Sandy Murray writes about luggage challenges 12 EVENT BULLETIN Brits should ensure that their travel insurance is up to date post-Brexit, to avoid disasters while abroad. All the action from our latest Airline Showcase in pictures A NATIONWIDE study The nation is becoming discovered in September conducted by Holiday Extras increasingly concerned that that almost three quarters of found that cancellation of the usually swift process Brits are unsure if their travel flights, ferries and trains to from a UK airport to a insurance covers them for the continent is a real holiday destination in Europe Brexit disruptions, and that concern for travellers ahead might be a thing of the past, the percentage of travellers 15 of Britain’s proposed exit with 29% of Brits fearing postponing or cancelling from the European Union, hectic passport queues. -
2019-Thomas-Cook-Holiday-Report
CONTENTS FOREWORD FOREWORD 01 HOTTING UP 02 COOLING OFF 04 CHAPTER 1: WHERE ARE WE GOING? 06 CHAPTER 2: A NEW GENERATION OF PACKAGE HOLIDAYMAKERS 12 CHAPTER 3: THINK GLOBAL, LIVE LOCAL 18 CHAPTER 4: GASTRO GEEKS ON TOUR 26 Welcome to the Thomas Cook Holiday Report for 2019. Now in its Meanwhile, it’s increasingly clear that there will be no package third year, it is bigger than ever. We have spoken to more than holiday for future generations if we don’t change our behaviour 28,500 customers across nine of our markets and, for the first to protect some of the world’s more fragile environments. Our time, we have also commissioned research among 4,000 18-35 research shows that customers act less sustainably on holiday year olds as we take a closer look at the priorities for this new than at home – despite their best intentions. For example, 42% generation of package holidaymakers. say they recycle on holiday, compared to 77% at home. We know that more and more holidaymakers want to make a positive In the UK, we are living in a time of unprecedented political difference to the destinations they are holidaying in and the upheaval and there is little doubt that the prolonged uncertainty people who live there but as an industry, we still have a big job around the manner and timing of Britain’s exit from the European to do to help them achieve this. Union has led many customers to press pause on their holiday plans for this summer.