APPENDIX 2 – LOCAL SUPPORT NETWORKS

Community Local support networks Further information

Badger Farm Debbie A leaflet has gone round to all residents [email protected] with information on who they can contact 07940179159 should they need help.

Compton & Residents are using Community First facebook.com/groups/1311125889 and Shawford offering local support. Nextdoor Compton is another good source of help and guidance along with Shawford and Compton Connection, a local Facebook FW Parish support networks Compton and Shawford.msg page as well as the Benefice website at www. chobenefice.co.uk

Several people have volunteered through the NHS website to help with transport, collection of prescriptions etc. Frances Strange, the village agent is now volunteering with a team of drivers to deliver medicines from Twyford surgery.

Hursley All communications to go through David Kileen, https://www.facebook.com/login/?next=htt Chair of Parish Council: 07834 128494 ps%3A%2F%2Fwww.facebook.com%2Fgro ups%2F883100852131734%2F%3F__xts__ %255B0%255D%3D68.ARDBLn7AgWCKcX P_Cl-- XsfBjXKrDKoGmZBTiCDn6k2Yj8GyTLbkkud H0MK433PpEheaEFWj3ee7yeUvHWAP3lJdw 6ObuJD2d_SNSEzhtaqueU- FdBhJQPmpy3CllPq_F2dIK8q4mXqqKjlrrELU n4LjPKes5Hs5QfTeqiRTCQ6KOEbTgtYKP8Fv EINcOtoIB_2L82R8f46yj5RgrzRo1vQ3SMjX MO0W1L-ib2xmqHvi5LqdGfzE-KigKR- k5dHl8mhxYnzYojtWbjvOWNBJACL6wFK48t EPueEkwzXH4JXeGBoQwe4JzuthffVHACd_P 6vkWr0Alb0nnN7vs1NXZR3thwAc%26__tn __%3DHH-R – closed group need to Community Local support networks Further information

request access to join – Community Group

https://www.facebook.com/hursleyvillagesh op/ Olivers Oliver’s Battery Community Group Battery 07796 473804 [email protected]

Otterbourne Village Hub https://www.otterbourneparishcouncil.org/uploads/1/2/6/8/126879686/corona_virus_ aide_memoir.pdf Otterbourne 26.03.20 FW Covid-19 Local Support.msg Reverend William Prescott, 01962 714551, Email: [email protected] Cllr Kevin Stafford, 07716 400277, Email: [email protected]

Winchester Citywide Picking up groceries and prescriptions, Mutual Aid walking dogs, or providing a friendly ear to https://www.facebook.com/groups/1311125889083787/ ease the isolation. Over 2700 members [email protected] currently, and have organised the city into local areas with a named coordinator.

Winchester Winchester Churches Various churches (as listed) have specific COVID19 messages on their webpage advising that their community make contact if they are in need.

Christ Church - http://www.ccwinch.org.uk/ Christchurch Rd, Winchester, SO23 9SR – also asks for ideas about how people can be supported at this time.

Hope Church - http://www.hopewinchester.org/ The Middle Brook Centre, Middle Brook Street, Winchester, , SO23 8DQ

Community Local support networks Further information

United Church - http://www.ucw.org.uk/ Jewry St, Winchester, SO23 8RZ

Wesley Methodist Church - http://www.wesleychurch.org.uk/ Fromond Road, Weeke, Winchester, SO22 6EG

All Saints - http://www.eastwinchester.org/ Petersfield Road, Winchester, SO23 0JD – using a new system approved by the Church of called iKnow Church that helps to keep in touch with people via email and coordinate efforts.

Three SAINTS - http://www.threesaints.org.uk/index.php The United Benefice of St. Bartholomew and St. Lawrence with St. Swithun upon Kingsgate; Church of England - Colebrook Street, Winchester, Hampshire, SO23 9LH.

St Mathew with St Paul - http://www.stmatthewstpaul.org/ • St Paul’s Church, St Paul’s Hill, Winchester SO22 5AB • St Matthew’s Church, Stockbridge Road Winchester, SO22 5JZ

St Luke’s Church - https://www.stlukeswinchester.co.uk/ Mildmay St, Winchester, SO22 4BX

APPENDIX 3 – KEY VOLUNTARY SECTOR SERVICE PROVIDERS

Organisation Purpose Contact details Current status Citizens Advice Free, confidential and impartial advice to https://www.citizensadvice.org.uk/local/w Stopped giving face-to-face Winchester District help everyone find a way forward, inchester-district/ advice. Advice available by whatever problem they face. 03444 111 306 phone, email or website. [email protected]

Winchester District Local support information.docx

Support for vulnerable people

Organisation Purpose Contact details Current status Home-Start Hampshire Support for parents through regular visits https://home-starthampshire.org.uk/ Paused all home-based and and emotional and practical support to 01252 398530 family group based support but enable families to get back on track. continuing where possible, and [email protected] appropriate, to offer remote support. Currently restricted in ability to process new referrals. Home-Start Support for parents through regular visits https://home-startwinchester.org.uk/ We are keeping in touch with all Winchester & District and emotional and practical support to 01962 851177 or 07886 905237 our supported families with enable families to get back on track. phone calls once or twice a week [email protected] to make up for the lack of face- to-face contact no longer allowed due to COVID-19. The Co- ordinators and the volunteers who home visit are keeping communication open with those families, whilst the Family Group staff and Group Helper Organisation Purpose Contact details Current status volunteers have been allocated several families, each whom they already know from the Family Groups (including Hostel families), to do the same, offering a listening ear and reassurance. We are discussing with families the possibility of having a contingency plan in place in case they become ill and need help looking after their children. Some parents are working on this and have made mutual support plans with a close friend to be on call for each other if the need arises The Co-ordinators are continuing agreed periodic reviews with families by telephone We are in discussion with the Winchester Basics Bank and our staff team will help, whilst stocks last, to deliver emergency bags of food to families’ doorsteps if they cannot get to the Basics Bank centres, We have a weekly Fare Share allocation which the staff are delivering to those most in need. They tell us that although volumes had decreased over the last couple of weeks when Organisation Purpose Contact details Current status buyers were 'over stocking', this seems to be levelling out now Our Staff are putting together packs of games and craft activities for our families and delivering them to their doorsteps. These will be renewed every two weeks. Winchester Youth Weekly counselling sessions for young https://winchesteryouthcounselling.org/ Delivering phone or video link by Counselling people. 01962 820444 Skype or Face Time to existing clients. [email protected] Checking emails on a daily basis and contacting any new clients that are referred. Check on the most vulnerable clients regarding their mental health (this includes people on the waiting list) Winchester Live at Enable older people to stay living https://www.mha.org.uk/live-home/live- Contacting all members to Home independently in their own homes for as home-near-me/winchester/ assess their immediate needs. long as possible, with the best possible 01962 890 995 Suspended all group activities quality of life. To tackle loneliness and and at home befriending visits. isolation in people over 60. Now offering the following: • Delivery of shopping and collecting prescriptions. • Telephone link – a volunteer or staff member will call regularly for a chat. Organisation Purpose Contact details Current status • At home exercise (available to members who already attend an exercise class). • Online contact. • All face to face contact has ceased but still offering a telephone befriending service. Still taking referrals for this (this can be from the individual themselves or family, GP etc). They have limited availability to offer a shopping service/prescription pick up. Anyone wishing to volunteer can email: [email protected]. uk

Winchester Young Support for young people caring for http://wycp.org.uk/ Stopped all contact with young Carers others. 01962 808339 people until further notice. Instead we are calling families

weekly to check in. We are looking an app like zoom so we can host virtual groups. The Carroll Centre Local Community Centre in Stanmore – https://www.winchesterstreetreach.org/ Also houses childcare services and youth 01962 840 022 clubs. [email protected] Footprints Project Support for offenders. https://www.footprintsproject.co.uk/ Prison visits and collections 07789 937637 cancelled. Organisation Purpose Contact details Current status [email protected] Face to face meetings cancelled Work in Approved Premises cancelled

Open for new referrals from prison and probation and for current service users to receive mentoring via phone support and practical support, including signposting to additional community support, applying for emergency grants and, if funding received, providing IT/online support, food and toiletries. (TBC) Street Reach Deliver weekly outreach sessions for https://www.winchesterstreetreach.org/ Suspended activities until young people in identified communities 01962 828 621 further notice. We are hoping to throughout Winchester. 07493 014864 move our support online. DWP Winchester Providing information and assistance with https://jobcentreplusoffices.co.uk/ All standard appointments have benefits england/winchester-jobcentre- been cancelled for two months plus-offices (initially). New claim appointments will be 0800 169 0190 conducted over the phone and only urgent exceptional cases will be seen in the office. City Gate, 1-8 City Road, Winchester, SO23 8GA

Organisation Purpose Contact details Current status Hampton Trust Support for domestic and sexual abuse https://www.hamptontrust.org.uk/ adult and child victims Hampton Trust.msg Wintax – Local Taxi Providing a free service to collect 01962 250 250 Offering anyone over 70 years Firm prescriptions and supplies and then old a free prescription pick up deliver to the door and grocery delivery for free. This is based on locals using the taxis to generate enough income, so may be worth checking first. Christians Against Providing free debt advice and support Sue Sweeney Suspended all referrals for the Poverty Debt Coach foreseeable future, however will be looking at providing telephone 0800 328 0006 advice. More info will be https://capuk.org/coronavirus available at the end of March. Money Advice Service Offers free and impartial money advice, https://www.moneyadviceservice. Support over the phone and set up by government. org.uk/en/articles/coronavirus- online • Advice and guides to help improve and-your-money your finances • Tools and calculators to help keep track and plan ahead • Support over the phone and online

Housing

Organisation Purpose Contact details Current status Trinity Practical and emotional support to http://trinitywinchester.org.uk/ people experiencing the effects of 01962 842827 homelessness or vulnerability. [email protected] Organisation Purpose Contact details Current status Nightshelter A safe, caring temporary home for https://wcns.org.uk/ homeless people and services to support 01962862050 people back into independent living. [email protected] Two Saints Housing and support services. https://www.twosaints.org.uk/ 01329 234600 [email protected]

Food

Organisation Purpose Contact details Current status Winchester Basics An emergency resource for people who https://winchesterbasicsbank.co.u ‘We are still open for the Bank are struggling to cope. k/ foreseeable future - as long as 01962 855774 or 07581 370020 we have sufficient staff, we'll be open. I will let you know if we [email protected] need to close’ Meon Valley Food Support local people who are at crisis https://www.meonvalleyfoodbank.co.uk/ Food bank open on Tuesdays Bank point with the provision of food. 07956 375447 with a possibility this may increase. Remote / digital food bank voucher requests can be made through 3 CAWD staff. Able to deliver to isolated homes but must be notified prior to 6pm on Monday. http://www.winvin.org.uk/storehouse Children’s Storehouse Provide good quality children’s clothing, Storehouse closed but will accept equipment, toys and food. clients by appointment although (at Winchester email: [email protected] Vineyard Church) their preference would be that Vineyard Church phone number: 01962 agencies collect on client’s 863 217 (answer phone if closed or behalf. They request that for busy) either scenario, agencies email: Organisation Purpose Contact details Current status [email protected] with the Client’s name together with their requirements. They will then get the items together ready for collection. They will endeavour to deliver locally in extreme circumstances. Winchester Fareshare Support local people who are at crisis 01962 863 217 (answer phone if closed Jenny Maccreth today, they will point with the provision of food. or busy) continue to operate this service https://fareshare.org.uk/fareshare- as long as they are able. Jenny is centres/southern-central/ the contact for this project via the Vineyard Church

Information Provided By Citizens Advice Bureau on 25/3/2020.

Winchester District Local support information: Coronavirus.

Local Support Support offered Contact Agency UPDATE INFORMATION Winchester Supporting 01962 Hoping to remain open staff permitting, but reducing numbers on site. Churches homelessness 862050 as usual referrals would go to WCC housing team, volunteers deciding whether to Nightshelter continue or not as it is their decision whether to come on site or not’

Trinity Supporting 01962 ‘At present, we have committed to working with rough sleepers only during our normal homelessness and 842827 hours Mon-Fri 8.30-4.00, Sat 9-11’ vulnerability Winchester Basics Supporting people 01962 ‘We are still open for the foreseeable future - as long as we have sufficient staff, we'll Food bank with emergency 855774 be open. I will let you know if we need to close’ food and clothing Winchester Live at Helping older 01962 CC spoke to Luke. All face to face contact has ceased but still offering a telephone Home Scheme people in the 890995 befriending service. Still taking referrals for this (this can be from the individual community/lunch themselves or family, GP etc). They have limited availability to offer a shopping clubs/activity service/prescription pick up. groups Anyone wishing to volunteer can email: [email protected] Andover Mental Health 01264 They are still ‘open’ but no face-to face contact. Any support groups are currently Mind/Solent Mind Support, Dementia 332297 closed but anybody can call & they will do what they can to help on the phone. CC Support Groups Inclusion Drugs & Alcohol 0300 124 Offering phone call support & issuing prescriptions. If we need to refer & provide extra support 0103 info we can email [email protected] (not for public use) CC Princess Royal Trust Support for Carers 01264 Still taking referrals (23/03/20) for their services and emergency planning line open 24 for Carers & Emergency 835246 hours a day & running as usual. CC Planning CAP Debt help 0800 328 Temporarily stopping face to face Debt Help visit, community groups & events. CC 0006 Age Concern Day Care Centres, 01962 CC spoke to Brogan. All Day Care Centres are shut. They will keep the info line running Info Line for the 868545 if able & will keep in contact with existing clients. They would like to offer prescription elderly & food collection services but are waiting for guidance from HCC/WCC to decide next steps. St John’s – Hand in Local Befriending 01962 Telephone befriending service to current members. No face to face contact. Hand Service 827795 Telephone assessments if appropriate for any new referrals from GPs CC Hampshire Safeguarding 01329 Continuing to accept safeguarding referrals via phone & inter agency referral form to Children’s Services 225379 be assessed (professionals Direct contact from members of the public can be made via telephone on 0300 5551384 only) Monday to Friday 08:30 – 17:00 (16:30 on Fridays) or our Out of Hours service on 0300 5551373 Friends of the Children’s Services No response to email/phone call – out of office response only Family A2 Dominion Housing No response to email – out of office response only Community First Tim In contact with HCC setting up a community Hub. Residents can volunteer via a Houghton template on their website: www.volunteerwessex.org. Members can contact them for support: [email protected] They also have available a list of wellbeing support sites to access You Trust Casey Increased capacity to enable phone, email, social media contact to service users. Social Bryant isolation in place when people arrive at refuges. Normal contact numbers still to be 01329 used & referrals can still be made & will be considered on a case by case basis. 821923

Covid-19 neighbourhood communities Sleeper’s Hill Pam Jones Local resident support group Winchester Littleton Kate https://www.facebook.com/groups/1311125889083787/?ref=share Chappell Oliver’s Battery [email protected] / 07796 473804 South A couple of groups have been set up which have now been referred to the local WCC councillor, Stephen Godfrey Bishops Waltham Co-ordinating 01489 Ally to contact Linsey Edge to offer phone service support and confirm we can make Parish council volunteer efforts 892323 remote food bank referrals.

Mental Health Support

Winchester Mental Health Services:

Winchester CMHT (Community Mental Health Team 9–5pm) – 01962 831003 Winchester AMHT (Acute Mental Health Team 9-5pm) – 01962 897726

Local Counselling Services:

Olive Branch Counselling Service, Winchester – 01962 842858 Winchester Youth Counselling – 01962 820444

Addiction, Substance & Alcohol Services:

Inclusion – Winchester Drug and Alcohol Service – 0300 124 0103 (option 7)

AA – Alcoholics Anonymous - 0800 917 7650 (24-hour helpline)

NA – Narcotics anonymous - 0300 999 1212 (daily, 10am to midnight)

Gamblers Anonymous – Information Line – 0300 094 0322

Other Mental Health/Wellbeing Supports:

Winchester Well-Being Centre (Solent Mind) – solentmind.org.uk/news/winchester-wellbeing/

Anxiety UK – Text Service - 07537 416905

STOP (Domestic Abuse Service) – Helpline – 0330 016 5112

LGBT + Helpline – 0300 330 0630

NO PANIC – Support line for individuals who experience Panic Attacks or OCD - 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider's Access Charge

OCD Action - Support for people with OCD. Includes information on treatment and online resources - Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider's Access Charge

BEAT – Eating Disorder Support - 0808 801 0677 (adults) or 0808 801 0711 (for under-18s)

Mencap – Supporting those with Disabilities, families and carers - Phone: 0808 808 1111 (Monday to Friday, 9am to 5pm)

SSAFA, (Armed Forces Charity) Winchester – 01962 851315

Winchester Basic Bank - https://winchesterbasicsbank.co.uk/

Young People:

Youngminds Parents Helpline – Free confidential online and telephone support including information and advice (helpline is open 9.30am – 4pm Monday to Friday) 0808 802 5544

Young suicide prevention society. Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)

Childline – offers help and support to anyone under 19 – 0800 1111

Older Persons: The Silver Line - 0800 4 70 80 90, 24/7 Free, Confidential, friendship, advice and support for older people over the phone. Alzheimers Society - Provides information on dementia, including factsheets and helplines. Phone: 0300 222 1122 (Monday to Friday, 9am to 5pm and 10am to 4pm on weekends) Relationships:

Relate - www.relate.org.uk (Local Branch 023 8022 9761 Winchester (St Paul's) Relate, St Paul's Surgery, Alison Way, Winchester SO22 5DD

Bereavement:

Cruse Bereavement Care - 0808 808 1677 (Monday to Friday, 9am to 5pm)

Winchester Bereavement Service - 01962 863626

Useful APPS for Well-being: Calm – Mindfulness and relaxation app. Headspace – Mindfulness and Meditation App My Possible Self – To help with monitoring feelings and recognise patterns or triggers Viber – A digital platform which offers access to supportive online communities and groups Drinkaware – Self assessment tool and alcohol tracker.

Useful Websites for Well-Being: • Get Self Help – For Therapy and Information resources (Cognitive Behavioural Therapy; CBT) https://www.getselfhelp.co.uk/ • SANE – Blogs and online support, also offering a text service and helpline between 4.30pm – 10.30pm daily (0300 304 7000) http://www.sane.org.uk/