ALITALIA RE-CONNECT An overview of the Airports served by - health measures with impacts on the customer journey - SkyPriority services

17 December, 2020 List of the Airports DOMESTIC AIRPORTS INTERNATIONAL AIRPORTS Rome Fiumicino Leonardo da Vinci (FCO) Amsterdam Schipol (AMS) Malpensa (MXP) Athens Eleftherios Venizelos (ATH) Milano Linate (LIN) Barcelona El Prat (BCN) Alghero Fertilia (AHO) Brussels National (BRU) Bari Palese (BRI) Cairo (CAI) Bologna Marconi (BLQ) Frankfurt on Meno (FRA) Brindisi Casale (BDS) Geneva Cointrin (GVA) Cagliari Elmas (CAG) London Heathrow (LHR) Catania Fontanarossa (CTA) Madrid Barajas (MAD) Comiso (CIY) Malta (MLA) Florence Peretola (FLR) Munich Franz Josef Strauss (MUC) Genoa Sestri (GOA) New York John F. Kennedy (JFK) Lamezia Terme Sant’Eufemia (SUF) Nice Cote d’Azur (NCE) Naples Capodichino (NAP) Paris Charles de Gaulle (CDG) Olbia Costa Smeralda (OLB) Tirana International Airport (TIA) Palermo Punta Raisi (PMO) Tunis Carthage (TUN) Pescara Pasquale Liberi(PSR) Zurich Kloten (ZRH) Pisa San Giusto (PSA) (REG) Trieste (TRS) Turin Caselle (TRN) Venice Marco Polo Tessera (VCE) Verona (VRN) ROME FIUMICINO AIRPORT «LEONARDO DA VINCI» 1/2 Since 17 March, the Airport Authority has prepared a temporary closure of Terminal 1. During this period, Alitalia operations will be carried out at Terminal 3, which will remain operational.

ACCESS TERMINAL 3 AND BODY TEMPERATURE MEASUREMENT Only passengers with body temperature lower than 37,5°C and holding a ticket can access T3; access is not permitted to escorts with the exception of minor passengers and those with reduced mobility.

DEPARTURE AREA Access to the Departures area will be allowed from 5 am to 11:59 pm through 5, or from the station/terminal walkway for those arriving by train. All other access points will be out of bounds. The outbound flow from the Departures area will be allowed via Gate 3 or the terminal/station walkway.

ARRIVAL AREA Access to the Arrivals area will be allowed from 3.30 am to 11.59 pm through Entrance Gate 4. Outbound flow from the Arrivals area will be allowed via Gate 2. The station/terminal underpass will be out of bounds in both directions. All access to the Terminal area is subject to a body temperature check. The temperature of the person should not exceed 37.5°C. Temperature measurement will be carried out using a thermoscanner.

CHECK-IN The Alitalia check-in area at Terminal 3 is now at door 5; the new area has a greater number of counters and is easily recognizable. Here the details: • SkyPriority counters from no. 339 to no. 342 (the counter no. 339 is dedicated to unaccompanied minors) • Drop-off counters from no. 343 to no. 348 • Family counters from no. 349 to no. 350 • Economy check-in counters (all destinations) from no. 351 to no. 360 ROME FIUMICINO AIRPORT «LEONARDO DA VINCI» 2/2 From 17 November, the boarding area E of Fiumicino airport will be change as follow: • Closure of West Satellite (gates E31-E44) • Closure of gates E51-E52

Pier E will be configured in Schengen and Extra Schengen mode according to the following scheme: • Schengen Area from gate E1 to E18 • Extra Schengen Area from gate E19 to E24

Passengers departing and in transit to/from Extra Schengen destinations will carry out custom controls at pier E (gate E19-E24). Passengers arriving from non-Schengen destinations will carry out customs controls at the arrivals of Terminal 3.

The former Concourses B and D, now renamed both with letter “A”, will continue to remain temporarily closed. Customers with lounge access can collect a complimentary voucher at the SkyPriority desks in Terminal 3. Rome Fiumicino «Leonardo da Vinci» (FCO) For additional information about protective measures at Fiumicino Airport check here

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

ALITALIA LOUNGES * TEMPORARILY CLOSED P P P P P ADDICTIONAL INFO: gel dispenser in the various land-side airport areas (check-in /boarding area at the gates). Distancing with special signs on the ground during the boarding and check-in procedures. Separated incoming and outgoing flows in the Terminal through dedicated paths. Adversting boards for passengers to remember social distances of at least 1 meter. Plexiglas protections front-end (check-in, ticketing, lost &found). Inhibition of some seats (landside e air side), to allow the correct social distance. Temperature measurement carried out using a thermoscanner for passengers and staff (Departures/Arrivals) in the allowed entrances. Daily sanitization program for environments and materials, divided into three time slots. Implementation of airport announcements for social distancing and masking obligation. Inter-runner (cobus) limited to 40 passengers. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only). http://www.adr.it/fiumicino MILANO MALPENSA AIRPORT Starting from 15th June, AZ operations will return to be carried out at Terminal 1 at Malpensa airport.

Here follow the services available: ▪ SkyPriority and Economy check-in and Drop-Off at area 8 ▪ Self-check-in kiosk ▪ Security Check, Fast Track ▪ Lounge Casa Alitalia temporarily not available

Different paths for access and exit from T1: ▪ Check-in on second floor: o Entrance from doors 13 and 19 equipped with thermometers o Exit from doors 16 and 17

▪ Arrivals on ground floor: o Entrance from doors 2 and 7 equipped with thermometers o Exit from doors 4 and 8

▪ Connection to/from railway station: o Entrance through the central aisle equipped with thermometers o Exit from the 2 side corridors Milan Malpensa (MXP)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

ALITALIA LOUNGE * TEMPORARILY CLOSED P P P

ADDICTIONAL INFO : from 16th March to 23 July, all Alitalia domestic flights from and to Milan operate from due to the temporary closure of Milan Linate airport. Flight check-in operations are carried out at of Terminal 1. Thermoscanner available before entering the terminal. From 24 July Milan Linate airport will be reopened. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.milanomalpensa-airport.com/it/ MILANO LINATE AIRPORT Starting from 24th July, AZ operations will return to be carried out at Linate airport.

Here follow the services available: ▪ Check-in in Area 1. ▪ Ticketing desk, opened from 6:30am to 8pm ▪ 4 Security Check, 1 Fast Track ▪ “Sala Amica”: the maximum number of passengers in the hall is limited to 17; outside the hall 12 additional seats have been placed. The others Lounges are closed. ▪ 3 loading bridges are available

Boarding area: o Entrance only from door 2 of departures equipped with thermoscanners o Extra Schengen: available two gates, B27 and B28 o Schengen: available the gates from A1 to A8 and from A13 to A15 o There are signs for the distance, use of correct mask and gel dispencers

▪ Arrivals: o Entrance from doors 7 equipped with thermoscanners o Exit from door 7 o There are signs for the distance and one thermoscanner Milan Linate (LIN)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

ALITALIA LOUNGE * TEMPORARILY CLOSED P P P

ADDICTIONAL INFO : from 24th July Milan Linate airport will be reopened, initially, from 24 July to 31 July will be operated only the flights to Sardinia. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.milanolinate-airport.com/it/ Alghero Fertilia (AHO)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P * P ADDICTIONAL INFO: thermoscanner available before entering the airport and used to every person. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.aeroportodialghero.it/ Bari Palese (BRI)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

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ADDICTIONAL INFO: *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.aeroportidipuglia.it/homepagebari/ Bologna Marconi (BLQ)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

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ADDICTIONAL INFO: plexiglas protection at the Check-in. Distancing implemented during boarding. Lounge services are available from 08:00am to 08:00pm. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.bologna-airport.it/benvenuto-all-aeroporto-di-bologna/?idC=62175#section-park-form Brindisi Casale (BDS)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

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ADDICTIONAL INFO: *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.aeroportidipuglia.it/homepagebrindisi/ Cagliari Elmas (CAG)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P ONLY PAX P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P * P ADDICTIONAL INFO: installation of 1) disinfection system for trays and hand luggage, 2) device for disinfection trolleys and wheelchairs, 3) device for disinfection passengers hold luggage. Predisposition for use with deicer for sanitizing outdoor environments. Extraordinary sanitization of the terminal ventilation systems. Indication of the safety distance with signs on the ground in the most crowded areas. Separation of flows by inhibiting access to the terminal, only to exit or only to enter. Alternate use of check-in counters, gates and baggage delivery belts. Information signage for passengers with three-face totems at human height. Distribution of masks to passengers. Ready-to-use kit of disinfectant germicidal spray gels for healthcare environments. Procedure for activating medical intervention at arrivals for suspected COVID with USMAF, 118 and Civil Protection. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

http://www.sogaer.it/it Catania Fontanarossa (CTA)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

ALITALIA LOUNGE * TEMPORARILY CLOSED P P ADDICTIONAL INFO: distancing already in progress c/o check-in and boarding. Thermoscanner available at Arrivals and Departures (at security checks). *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

http://www.aeroporto.catania.it/ Comiso (CIY)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P ADDICTIONAL INFO: distancing already in progress c/o check-in and boarding. Thermoscanner available at Arrivals and Departures (at security checks). *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://aeroportodicomiso.eu/ Florence Peretola (FLR)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P ADDICTIONAL INFO: new gate opening to allow walk-in walk-out without cobus assistance. Signage implemented to ensure clearance even during boarding. Expected Arrivals/Departures flow division. Sanitization path for passengers and thermoscanner available at the entrance. In case of transit pax must get out and re-enter through sanitising door. No companions except from UN and PRM. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.aeroporto.firenze.it/it/ Genoa Sestri (GOA)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

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ADDICTIONAL INFO: distancing during the boarding procedure in implementation. Thermoscanner for pax both on Arrivals and Departures at security checks. Starting from 3 July temperature measurement is not necessary at the gates. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.airport.genova.it/ Lamezia Terme Sant’Eufemia (SUF)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P * P ADDICTIONAL INFO: among the measures still to be implemented there are those relating to: 1) access through one unique entrance, 2) possible impediment to meeting and greeters, 3) differentation of incoming pax flows from departing ones. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://lameziaairport.it/ Naples Capodichino (NAP)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

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ADDICTIONAL INFO: thermoscanner available for pax and Gesac staff. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.aeroportodinapoli.it/ Olbia Costa Smeralda (OLB)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P ONLY PAX P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P

ADDICTIONAL INFO: thermoscanner for pax both arriving and departing. Interpista bus capacity limited to 30 pax. Boarding and disembarking pax one at a time distanced. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.geasar.it/ Palermo Punta Raisi (PMO)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P P

ADDICTIONAL INFO: thermoscanner for pax both arriving and departing. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.aeroportodipalermo.it/ Pescara Pasquale Liberi (PSR)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

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ADDICTIONAL INFO: all the measures are just for Arrivals at the moment; implementation phase also for Departures. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

http://www.abruzzoairport.com/ Pisa San Giusto (PSA)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P ADDICTIONAL INFO: separation of arrivals and departures flows. Massive use of the only loading brige to avoid cobus use. Utilization pre-boarding areas to guarantee social distancing. Portal implementation for temperature measurement. Sanitation of departing passengers upon entering the terminal. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.pisa-airport.com/it/ Reggio Calabria (REG)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P * P ADDICTIONAL INFO: among the measures still to be implemented there are those relating to: 1) access through one unique entrance, 2) possible impediment to meeting and greeters, 3) differentation of incoming pax flows from departing ones. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://reggiocalabriaairport.it/ Trieste Ronchi dei Legionari (TRS)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P P ADDICTIONAL INFO: separation of arrivals and departures flows: 1) access to check in, security and boarding facilitated with special signs on the ground. Access to departure hall only using “departure door” (with direct access to check in and security). In case the temperature is higher than 37.5° the passage is banned and passenger remains at disposal for medical checks in airport. 2) Centralization of exits from the “arrival door. “ Automatic dispensers of masks, gloves and disinfectant gel, are available at the airport entrance. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.triesteairport.it Turin Caselle (TRN)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P P

ADDICTIONAL INFO: boarding distancing already active with ground signage and snake-cue modification. The Torino Airport's VIP Lounge is temporarily closed, starting from November, 8, 2020. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.aeroportoditorino.it/it Venice Marco Polo Tessera (VCE)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P P ADDICTIONAL INFO: temperature measurement at the gate is no longer carried out, but only at the entrance of the terminal via the thermoscanners, that are also available on Arrivals, Departures and security checks. Special signs placed at loading bridges for security distance and stickers for distancing at baggage carousels. From 19th May, pax and staff exit the terminal through door 1 and access through door 8 (1° floor), with a temperature measurement process. In case the temperature is higher than 37.5° the passage is banned and passenger remains at disposal for medical checks. At the entrance vending machines to buy protective masks. Virological screening for staff is under implementation. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only). https://www.veneziaairport.it/ Verona Valerio Catullo (VRN)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P P

ADDICTIONAL INFO: the entrance to the airport takes place from a single door (where the thermoscanner is located) and is allowed only for travelers. There is also a vending machine of surgical masks ( 2.50 euros for 5 pieces). At the moment there are no plans to sell surgical masks in the boarding area. Place stickers to ensure interpersonal distance at both check-in desks and security filters. There are numerous signs to remind you of the correct use of masks. Installed plexiglass panels at check-in desks, boarding gates and ticket offices. Guaranteed the presence of disinfectant gel at various points of the airport (even near the Alitalia check-in counters). To optimize the spaces in the boarding area and avoid congestion, a new area has been created outside the gates where the pax wait for the bus before going on board (currently it is only partially covered but is already planned to install a full coverage). In the event of a temperature of more than 37.5 degrees, the passenger or airport operator is blocked and the USMAF intervenes to pick it up and take it to their airport clinic to give them the case. If the problem persists after your medical history, you are not granted entry to the airport, much less boarding the flight. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only). https://www.veronaairport.it/ Amsterdam Schipol (AMS)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

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ADDICTIONAL INFO : Pax flow separeted for all passengers arriving from red and orange zone (not for italian passengers). *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.schiphol.nl/en/ Athens Eleftherios Venizelos (ATH)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P P

ADDICTIONAL INFO : It’s mandatory to use the masks in airport, entry procedures into the country with the introduction of PLF (Passengers Locator Form) via internet for all passengers arriving in different ways, depending on the country of arrival. RT-PCR test for some countries. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only). Barcelona El Prat (BCN)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

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ADDICTIONAL INFO : temperature measurement available only at Arrivals and Transits; at departure AZ applies a procedure for own pax at boarding gate. In case of temperature higher than 38°, local authority (AENA) must be called. Preferential loading bridge presence for Alitalia but not 100% guaranteed on all boardings. Plexiglas protections are presents in all gates. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.barcelona-airport.com/ Brussels National (BRU)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P P

ADDICTIONAL INFO : AZ thermoscanner is available at boarding area via Aero Services. After the first temperature check at the entance of the airport, in case the temperature is higher than 38° is required a second monitoring check at a medical station; doctors decide if the access is allowed. Starting from September 4th all passengers arriving from red zone, must do the Covid test in the airport. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only). https://www.brusselsairport.be/en/ Cairo (CAI)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

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SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

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ADDICTIONAL INFO : entrance to check-in area is prohibited to passengers with temperature over 38°. For all the seating areas, seats are always kept free and indicated by signs in order to maintain distancing between seated pax. At the check-in counter AZ staff is using the thermoscanner for every pax to assure that none is exceeding 37,4. Negative PCR test must be available with every passenger upon arrival to Cairo, *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only). https://www.cairo-airport.com/en-us/ Frankfurt on Meno (FRA)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

TEMPORARILY * CLOSED P P P

ADDICTIONAL INFO: temperature measurement not considered necessary by German authorities. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.frankfurt-airport.com/en.html Geneva Cointrin (GVA)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P ONLY PAX P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P P * P

ADDICTIONAL INFO: Skyview Lounge is available only from Wednesday to Sunday. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.gva.ch/en/ London Heathrow (LHR)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P * P

ADDICTIONAL INFO: fast track not available due to terminal change. Seat restrictions before security check. In case of temperature higher than 37.8°, English Public Health must be called. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.heathrow.com/ Madrid Barajas (MAD)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P * P

ADDICTIONAL INFO: all Alitalia operations have been moved from Terminal 2 to Terminal 4. Temperature measurement available only ar Arrivals and Transits; at departure AZ applies a procedure for own pax at boarding gate. In case of temperature higher than 38°, local authority (AENA) must be called. Fast track not available due to terminal change. Preferential loading bridge presence for Alitalia but not 100% guaranteed on all boardings. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only). https://www.aeropuertomadrid-barajas.com/eng/home.html Malta International Airport (MLA)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P P P * P

ADDICTIONAL INFO : *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.maltairport.com/ Munich Franz Josef Strauss (MUC)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P P * P

ADDICTIONAL INFO: temperature measurement is not considered necessary by the German authority. From December 1st Alitalia operations move from Terminal 1 to Terminal 2. Alitalia will have at its disposal: Two check-in counters (SkyPriority and Economy) located in row 304-319 / Ticket Office in check-in area / Fast Track / Gates with loading bridge for embarkation and disembarkation / Lost & Found station, located between the baggage carousels 8 and 9 at the Arrivals. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only). https://www.munich-airport.com/ New York John F. Kennedy (JFK)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P ONLY PAX

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P P P * P

ADDICTIONAL INFO: Alitalia Lounge is temporarily closed but starting from November 28th passengers departing from JFK, and eligible for Alitalia Lounge, can access the Lounge located at Terminal 1 boarding area near the gate 1. The eligible passengers will be offered the invitation pass at the SkyPriority desk to be delivered to the welcome desk in the AF Lounge. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only). https://www.jfkairport.com/ Nice Cote d’Azur (NCE)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P P * P

ADDICTIONAL INFO: sanitizing gel available at airport security filter before entering the restricted area. fast track not available due to terminal change. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://en.nice.aeroport.fr/ Paris Charles de Gaulle (CDG)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P P P * P

ADDICTIONAL INFO : AZ applies a procedure for own pax to measure temperature at boarding gate. The «Salon Air France» lounge room is open. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.parisaeroport.fr/en Tirana International Airport (TIA)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P * P

ADDICTIONAL INFO : *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.tirana-airport.com/ Tunis Carthage (TUN)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P P * P

ADDICTIONAL INFO : plexiglas protections at check-in desks, gates and immigration desks. Temperature measurement available at the entrance, before the immigration checks, at Arrivals and Transits. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.tunis-airport.com/ Zurich (ZRH)

Sanitization Distance Seats Plexiglas Thermoscanner Dedicated Gel Dispenser Special Signs (Environments Indications Restrictions Protections (Pax, Staff) Paths and Materials)

P P P P P

SKYPRIORITY SERVICES Priority Ticketing Priority Security Priority Transit Priority Bag Lounge Priority Check in Priority Boarding ATO Check/Fast-Track Desk Delivery

P P * P

ADDICTIONAL INFO: the "Aspire" lounge room is open. *Priority boarding is temporarily unavailable (for boarding flights carried out with long-haul aircraft, the boarding priority will be maintained for the Magnifica class cabin only).

https://www.flughafen-zuerich.ch/en/passengers