Disabled Access: 11 We have good access, disabled parking, disabled toilets and a lift to the first floor. We operate a PEEP’s system (Personal Emergen- cy Egress Procedure). Please ask the surgery for a personal PEEP’s form so that we can try and cater for you. Hugglescote West Clinical Commissioning Group: Surgery West Leicestershire Clinical Commissioning Group 55 Woodgate Leicestershire LE11 2TZ

Telephone: 01509 567700

Email: [email protected]

NHS : NHS England are responsible for this area: NHS England (Leicestershire and Lincolnshire area team), Fosse House, 6 Smith Way, Grove Park, PRACTICE INFORMATION Enderby, Leicestershire. LE19 1SX Hugglescote Surgery 151 Grange Road Patient Advice and Liaison Service: Hugglescote PALS FREEPOST-RRHS-EUHR-LCZA, LCR PCT. Leicestershire Lakeside House, 4 Smith Way, Grove Park, Enderby, Leics. LE67 2BS LE19 1SS. Tel: 0116 2957500. [email protected] Tel: 01530 832109 Fax: 01530 832553 Created on: 26/11/2012 Website: www.hugglescotesurgery.co.uk Last revised: 21/03/2016

1 New Patients: Contents: To Register: Please attend the surgery and collect a New Patient  Page 1 - Contents and Useful Contacts Pack. We can register you as a patient if you live in our  Page 2 - Welcome, GP and Management Details catchment Area.  Page 3 - Nursing Staff Details You can visit the practice website and enter your postcode into  Page 4 - Health Visitors, Midwife and Admin Team. our ‘practice boundary map tool’ to check if you are in our  Page 5 - Reception Team, Prescriptions and Appointments. catchment area. Alternatively, you can contact reception to  Page 6 - Opening Hours, Home Visits and Out of Hours. check.  Page 7 - Services Available.  Page 8 - Special Services Continued. Change of Details:  Page 9 - Suggestions, Comments and Complaints. Please inform us as soon as possible of any changes to your  Page 10 - New Patients, Change of Details, Test Results, details, such as names, address and contact numbers. You can Ambulance Bookings and Online Services. access a “Change of Details” form from reception or our website.  Page 11 - Disabled Access, The PCT and Patient Advice Please note you may need to provide proof of your change of and Liaison Service. details.

Test Results: For test results please telephone after 2pm if possible. Please allow 5 days for test results. Also, please note that Receptionists may not always be able to give out test results. For X-ray or ultrasound re- sults, please arrange an appointment or telephone consultation with Useful Contacts: a GP.  Masons Chemist Hugglescote 01530 811657  Masons Chemist 01530 812182 Ambulance Bookings:  Listers Chemist 01530 260994 To book an ambulance for all hospitals please contact  Coalville Health Centre 01530 468590 Ambuline directly on: 0345 266 9662  Coalville Community Hospital 01530 467400  District Nurses 0300 300 7777  NHS 111 111 Online Services:  Out of Hours 0845 045 0411 www.hugglescotesurgery.co.uk  Leicester Royal Infirmary 0300 303 1573 You can now order your repeat prescription or book an  Leicester General Hospital 0300 303 1573 appointment online. If you would like access to the online services  Glenfield Hospital 0300 303 1573 please ask for a form at reception. You will need identification to  Community Midwife Office 0116 258 4834 register and for confidentiality reasons we can only register the individual face to face. Suggestions, Comments and 9 2 Welcome to our practice: Complaints: Hugglescote Surgery is part of West Leicestershire Clinical We want to provide our patients with an excellent service. We Commissioning Group. Our team of health professionals are all may not always succeed, but you can help us improve. We working together in order to help you look after your health welcome your ideas and comments. If you are not happy with needs. We aim to provide the best possible service. any aspect of the care you have received from this practice, we would like you to tell us about it, so if you want to make a comment, suggestion or complaint, please ask to speak to the Practice Manager Keleigh Atkin or an appropriate member of staff. If you wish to make your comment without giving your name, you may do so in writing to the Practice Manager. If you Partners: are not sure if this is the best way to put your views, you may Dr Tariq Gauhar (m) contact the local Patient Advice and Liaison Service who can MB BS MSc Surg. Sci. London 1986. help you. For more information please see our complaints FRCS (Eng) FRCS (Edin) DFFP MRCGP. leaflet. Dr Srinivas Malladi (m) MBBS, MRCGP NTR 2002

Dr Dominic Greenyer (m) Protection and Use of Your Information - MBBS London 2007, BSc Ex. Path, MRCP, MRCGP Your Records are Safe with Us: We ask for information about yourself so that you can receive Associate GPs: the best possible care and treatment. We keep this Dr Hannah Noble (f) information, together with details of your care, to ensure that MB BS London 2005. your doctor or nurse has accurate and up to date information. B,SC DRCOG It also may be needed if we see you again. We only use or pass information about you to people who have a genuine need for it. Whenever we can we shall remove details that identify you as an individual. Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. If at any time you would like to know Practice Manager: more about how we use your information you can speak to the Keleigh Atkin. Practice Manager or your GP. 3 Nursing Team: 8 As well as dealing dressings and minor wounds, the nurses  Travel Clinic - Keep healthy whilst abroad. Please complete run most of the preventative care program. a travel questionnaire (available from reception or our This includes asthma clinics, blood pressure checks, cervical website). The Nurse will assess your questionnaire and you smears, blood tests, diabetic and heart disease checks and will then be contacted and informed on any vaccinations/ vaccinations. The nursing team also give advice concerning advice you may need and an appointment will be made for diet, travel and general health matters. you if necessary.

 Well Baby Clinic & Child Health Surveillance - See the Health Visitor by appointment for regular checks and help Nurses: with all those awkward childhood problems. Please contact Rachel Christie. them to arrange an appointment. RGN, Practice Nurse.

 Minor Surgery - Have warts, minor lumps and bumps Sarah Ward removed or frozen. Practice Nurse.

 Childhood Vaccinations - Immunisation and Vaccination Nicola Wharmby. clinics are held on Tuesday afternoons. Appointments for Health Care Assistant. Childhood immunisations are sent from Bridge Park Plaza. If you are unable to attend the appointment you are allocated, Nikki Parker please contact the surgery to let us know and make a further Health Care Assistant. appointment if necessary.

Rebecca Robotham  Adult Vaccinations - Flu and Pneumonia jabs are available Healthcare Assistant. for those at risk. Please ask if that applies to you.

 Weight Management - Receive dietary and exercise advice and have regular weight checks.

 HGV/Private Medical Examinations - Can be booked with our GP’s for those registered at the practice. There will be a District Nurses: fee for this service. Please contact reception for further The District Nurses provide nursing care to the terminally ill, information or see our ‘Private Medical Work Guide’. housebound, elderly and disabled individuals and their families. The District Nurses can be contacted on: 0300 300 7777. 7 4 Services Available: Health Visitors: Health Visitors are trained nurses with further qualifications  New Patient Check - New Patient Checks are offered to all in Midwifery and health visiting. The Health Visitors provide a new patients. Please bring along a urine sample. full range of children’s services including child health surveillance and well baby clinics. The Health Visitors are  Well Person - Come and have your blood pressure checked based at the surgery and can be contacted on 01530 834059. and discuss ways of staying healthy for longer. If you are 45 Please leave a message on their answer machine if they are or over, have it checked at least every 5 years. not available.

 Asthma - Have regular check ups to help with inhaler techniques, learn how to manage your condition and keep yourself fit. Midwife: Ante-natal clinics are held on Tuesdays and Thursdays by a  COPD - Have your annual review and spirometry test. member of the midwifery team. They can be contacted by telephone on 0116 258 4834. As well as ante-natal clinics,  Diabetic Clinic - As well as having your HBA1C checked they undertake regular visits to expectant mothers, new every 3 months, please book an annual appointment for a mothers and their babies. Initial “New booking” appointments check up. You may also be called for this by letter. are held on Wednesday afternoons. Please make an initial appointment between the 8th and 10th week of your  Healthy Heart Clinic (CHD)- Have regular checks and blood pregnancy with our midwife. tests and learn how to keep your blood pressure and cholesterol under control.

 Epilepsy Clinic - Epilepsy patients may need to attend an Admin Team: annual review or you may also be asked to complete a Laura Cresswell: Administration Supervisor. questionnaire for your review. Caron Thomas: Secretary.  Contraception - Come and discuss your needs with a Doctor or a Nurse. Have regular checks with the Nurse if you Jo Keeling: Secretary. are on the ‘pill’. Please make sure to make an appointment in advance for your ‘Pill Check’ Olivia Turner: Administrator.

 Cervical Smears - These look for changes that could, if left Melissa Coleman: Administrator. long enough, turn into cancer. Have this test when you are called and it could save your life. These are offered to all Denise Gee: Nurse Team Administrator. women over the age of 25. 5 Opening Hours: 6 Receptionists: Monday: 8:00-18:30 Our Receptionists are here to help and assist you face to face Tuesday: 8:00-18:30 and by telephone. Wednesday: 8:00-18:30 The Receptionists are: Thursday: 8:00-18:30 Eve, Heidi, Carole, Ellie, Lucy & Emma Friday: 8:00-18:30

Repeat Prescriptions: Repeat prescription requests can be Home Visits: If you are too ill to come to the surgery or are housebound, you  Placed in the box located in reception. can request a home visit through the Receptionist before  Posted to the surgery. 10:30am. The Doctors will however expect, where possible, the  Faxed to us. patient to come to the surgery. They usually do not visit children  Requested on line. For normal repeat prescription requests, please allow 48 hours at home, but are very happy to fit them in their for collection (Please do not count Saturdays or surgeries as an emergency where necessary. The Sundays). Please be aware items requested that are not on your Receptionist will ask you questions so that they can pass repeat prescription list may take longer than 48 hours. For your information to the Doctor or Nurse. The Doctor or Nurse may also safety, we are unable to take medication telephone you first to discuss your needs. The Doctor or Nurse requests by telephone. Your prescription can be collected from will decide if a visit is the best way to help you. reception once ready. Alternatively if you provide us with a stamped, addressed envelope we can post it to you. Also please speak to your local pharmacy for details on their collection ser- vices. For more information, please see our ‘Prescription Guide’. Out Of Hours: If you need a doctor and the surgery is closed, please call: 111

Appointments: If you need information or advice you can contact NHS 111 For Information on our Appointments system, please see the or visit Appointments Leaflet. www.nhs.uk