Focus on Access, Quality and Service
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2 Melomed Tokai A Commercial Feature Focus on access, quality and service SINCE its inception in 1989, the success of the Melomed Private Hos- pital Group has been powered by four driving-forces: quality of treatment, service excellence, broadening access to healthcare, and the trans- formation of the medical sector and healthcare platform in South Africa. The Melomed Group consists of four “We are committed to providing private hospitals namely: Melomed quality private healthcare and our com- Gatesville, Melomed Mitchells Plain, pany’s track record and success to date Melomed Bellville, the brand new confirms this’’, says Pedro. The group Melomed Tokai, a soon to be commis- has received numerous compliments for sioned Melomed Richards Bay, a spe- its willingness and ability to respond to cialised mental health establishment in the real needs and suggestions of its Claremont and an ambulance service – clientele and practising clinicians. Melomed24. Melomed hospitals have The success of Melomed is also due state of the art equipment and facilities to the core skills derived from its pas- including specialised Catheterisation sionate and energetic management team Laboratories, Cardiac Theatres, Intensive and over 2 500 staff members. Our Care Units (ICU), High Care Units and dedicated team consists of highly skilled Neonate ICU facilities amongst others. individuals, each of whom have become The group’s Catheterisation Laboratories part of the Melomed family and it is perform all major procedures such as these staff members who ensure that cardiac intervention, neuro-intervention healthy relationships exist between our and vascular intervention. patients and Melomed Hospitals. All major treatments including oncol- “Our management team, nursing and ogy, chemotherapy, renal dialysis and general staff, comprise 80% females nuclear medicine are performed within and we have an aggressive training pol- Melomed hospitals. All of our hospitals icy to fast-track employees to improve also consist of 24 hour emergency cen- their position within the organisation,” tres and in-house pharmacies. The adds Pedro. strength of the Melomed brand is based Patient Management Systems: on quality and access to healthcare, low Melomed Hospitals’ Melodoc cost medical services, staff excellence patient-management system was devel- and highly skilled specialists covering all oped in partnership with Pathcare and major disciplines. Melomed Private Hos- Morton & Partners, which is a first not pitals’ mission is to create environments only for any private medical facility in that enable the highest level of quality South Africa but throughout Africa, thus private healthcare and to maximise allowing specialists the ability to access MELOMED TOKAI investment potential in partnership with and manage their vital patient records strategic service providers and patient- anywhere in the world. With a single focused employees within the communi- encrypted login either via an iPad or per- ties in which the group operates. Our sonal computer, specialists are able to Hospitals endeavour to create a state- access their real time or archived in- ment of confidence in the healthcare patient information at any of the sector. Melomed started its healthcare Melomed Hospitals, instantly view journey over 27 years ago, when its detailed pathology and radiology results, visionary Chairman Ebrahim Bhorat, easily co-manage patients with other together with local community members treating specialists, and make detailed led the initiative aimed at providing the notes pertaining to their patients. highest levels of quality, All data is viewed online over a compassionate, private healthcare to secure connection and none of the data previously disadvantaged communities is transferred to any of the devices thus in the surrounding areas by establishing preserving patient confidentiality. Melomed Gatesville. Caring for Comfort: The Melomed Om/12/10392128 Melomed Gatesville developed into a Group places emphasis on comfort and specialised multidisciplinary facility with upon admission patients are issued with a Catheterisation Laboratory, Renal a complimentary gift bag which includes Dialysis Unit, Oncology, Nuclear a shopper bag, toiletry bag, earphones Medicine and other speciality units, for their TV and bedside slippers. together with the first Cardiac Unit on Maternity patients receive a compli- the Cape Flats and the biggest Intensive mentary nappy bag containing most ÁPathology that Adds Value Care Unit (ICU) on a single floor in the essential items such as creams and nap- entire Western Cape. pies needed to ensure a peaceful first “From the beginning Melomed’s day at home upon their discharge. ethos was to incorporate the support of Melomed recently introduced the locals by providing local GP’s and Spe- Melobabes Programme which helps cialists who were members of the com- expectant mothers to prepare for their munity a facility to practice their special- journey of parenthood by providing them ity from,” says Group Marketing and with all the relevant information that they Public Relations Manager at Melomed need. Randal Pedro. This maternity programme includes NEW “We are striving for excellence in complimentary antenatal classes as well healthcare, exceptional and outstanding as instant free birth registration in the service is what patients can expect to maternity unit. experience when they are admitted to All medical aids are accepted at one of our hospitals.’’ Melomed Hospitals. Congratulations Melomed Hospital Tokai from the Interpark Team om/13/10419714 A Commercial Feature Melomed Tokai 3 Shining model of achievement MELOMED Private Hospital Group’s latest develop- operational flow and user friendliness both for ment, Melomed Tokai, is the group’s brand new, staff and patients. state-of-the- art flagship facility, is a shining model On the ground floor is the main entrance, of Melomed’s achievements and indicative of the admissions, a coffee shop and a renal dialy- group’s pursuit towards a promising future for South sis unit, a women’s wellness centre, a radiology that were handpicked for the facility. Africa’s private health-care sector. facility, a nuclear medicine unit and a pathology The surgical experts at Melomed Tokai includes Melomed Tokai's design and construction cen- laboratory. The hospital has a dedicated 24-hour disciplines such as major Orthopaedics, Obstetrics tred around our patients well-being. It caters for the emergency unit with its own dedicated undercover & Gynaecology, ENT surgery, Cardio Thoracic healing needs of body, mind and soul, thus also entrance for ambulances, allowing patients to be Surgery, Ophthalmology, Maxillo-facial Surgery, facilitating a holistic approach to healthcare that admitted without entering the main hospital General and Vascular Surgery with super speciality ensures the full recovery of our patients. Melomed entrance or being affected by weather conditions. services offered inclusive of a Surgical Gastroen- Tokai was developed to meet the needs of the adja- Patients have easy access to the renal unit from terology & Hepatobilliary service. cent communities of False Bay, Muizenberg, Fish the patient parking area or via the hospital recep- In addition, Melomed Tokai houses 25 Hoek, Simon’s Town, Noordhoek, Kommetjie, tion area on the ground floor, which is wheelchair permanent resident specialists who provide the sur- Oceanview, Tokai, Constantia, Bishopscourt, Wyn- friendly, while the oncology unit, on the fifth floor, rounding community with access to a broad range berg, Plumstead, Steenberg, Grassy Park, Retreat was designed to be spacious and provide relaxing of medical services including Endocrinology, Neona- and its surrounds. and therapeutic views of the Cape Peninsula for tology and Haematology, to name a few. “Accessibility, affordability, and quality are just patients undergoing therapy. Melomed Tokai’s world-class medical services a few of the attributes that this world class health- The fifth floor also houses the Clinical Haema- are supported by friendly, expert staff and state of care facility has brought within reach of those liv- OPENING: Mr E Bhorat (Chairman) and Mrs Z Bhorat tology unit which includes stem cell transplant and the art equipment backed by a dedicated 24-hour ing in the area,” ,” says Group Marketing and Pub- at the opening of Melomed Tokai. harvesting service. Future plans are for a Cryopreser- Heart and Emergency Centre. lic Relations Manager at Melomed, Randal Pedro. vation Unit to be added as part of the service “The hospital’s highly skilled specialist compo- The 21 600m2 5 story high hospital is situated on offering for these patients. nent, supported by dedicated nursing staff adhere the corner of Main and Keysers Road in Tokai and sluices in between the wards to prevent the spread Pedro contends that as impressive as the design, to the highest standards of professional nursing traffic congestion, ease of access and ample secure of infection. ambience and technology of the new hospital is, the treatment and are committed to caring for each and parking were taken into account in the design and Another feature in reducing cross contamination facility would mean absolutely nothing without the every patients healthcare needs and well-being,” development of Melomed Tokai. between wards includes restricted access for visi- quality of staff members and medical practitioners says Pedro. The R400-million hospital boasts 48 beds, tors, patients and staff. “Some of which includes 35 adult