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China Citic Bank Corporation Limited 2016 China CITIC Bank Co., Ltd. 2016 Corporate Social Responsibility Report CHINA CITIC BANK CORPORATION LIMITED 2016 Corporate Social Responsibility Report 22nd March 2017 1 China CITIC Bank Co., Ltd. 2016 Corporate Social Responsibility Report Preparation Explanation The 2016 Corporate Social Responsibility Report of China CITIC Bank Corporation Limited is hereinafter referred to as “the Report”. China CITIC Bank Corporation Limited is hereinafter referred to as “the Bank” or “We”. China CITIC Bank Corporation Limited and its subsidiaries are hereinafter referred to as “the Group”. The subsidiaries of the Group include: Zhejiang Lin’an CITIC Rural Bank, CITIC Financial Leasing Co., Ltd., CITIC International Financial Holdings Limited, China CITIC Bank (Hong Kong) Investment Limited (formerly known as “China Investment and Finance Limited”), London Branch and Sydney Representative Office. Preparation Basis The basis for preparation of the Report includes the SSE Guidelines on Environmental Information Disclosure of Listed Companies, Guidelines on Preparation of Report on Company’s Fulfillment of Social Responsibilities, and SEHK Guidelines for Environmental, Social and Governance Reporting plus relevant notifications released by the SSE. The Report was prepared in accordance with the index systems and relevant disclosure requirements as detailed in the Guide of Report on Sustainable Development (3rd Version) (G4) issued by the Global Reporting Initiative (“GRI” hereinafter). The Report was prepared with reference made to the Opinions on Strengthening Social Responsibilities of Banking Financial Institutions promulgated by the China Banking Regulatory Commission (“CBRC” hereinafter), Guidelines on Corporate Social Responsibilities of Banking Financial Institutions promulgated by the China Banking Association (“CBA” hereinafter), ISO26000 as well as GB/T36001-2015. Preparation Method The work process and work approach related to preparation of the Report were both based on the Measures of China CITIC Bank for Management of Social Responsibility Reporting and the Information Management System for Social Responsibility Reporting of the Bank. Information about the Board of Directors, the Board of Supervisors, corporate governance and risk management information and financial data in the Report were sourced from the 2016 Annual Report (A Share) of the Group. For the purpose of the Report, denomination currency is “Renminbi” and “as by the end of the year” refers to “as at 31st December 2016”. Reporting periods of the data and statements disclosed in the Report are identical with those of the Report (unless otherwise specified). Methodologies for collection of data, statements and cases disclosed in the Report are made through the online information management system. All data mentioned in the Report relating to the previous reporting period are basically consistent with those disclosed in the previous report of the Bank. In the event of data adjustment, explanations thereof are provided in corresponding sections of the Report. The Report was written in the Simplified Chinese. The Traditional Chinese version and the 2 China CITIC Bank Co., Ltd. 2016 Corporate Social Responsibility Report English version were translated based on the Simplified Chinese version. In case of any discrepancies among the versions, the Simplified Chinese version shall prevail. Preparer of the Report The Report was prepared by the Mass Work and Security Department at the Head Office of the Group located in No.9 Chao Yang Men Bei Da Jie, Dongcheng District, Beijing, China. Reporting Period The reporting period, as covered by the Report, ranges from 1st January 2016 to 31st December 2016 (unless otherwise specified), coinciding with that of the annual report. The time ranges of the statistics regarding the statements, data and cases of the Group as mentioned in the Report coincide with those of the Report. Scope of the Report The Report covers 31 departments of the Head Office, 38 tier-1 branches and their sub-branches, and four tier-1 subsidiaries at home and abroad, London Branch and Sydney Representative Office of the Group. Deliberation of the Report The Report was deliberated and adopted by the Board of Directors, the Board of Supervisors and the senior management of the Group. The Board of Directors and all directors of the Group guarantee that the information contained herein does not include any false records, misleading statements or material omissions, and assume several and joint liabilities for its truthfulness, accuracy and completeness. Assurance of the Report PwC Zhong Tian LLP has carried out independent limited assurance of the Report and produced its assurance report thereof. Please refer to the relevant annex of the Report for details. Publication of the Report The Simplified Chinese version of the Report is released in the three forms of printed hardcopy, electronic edition, and APP format. Hardcopies are distributed to the public via outlets of the Bank, by postal service or at related events, with summary information released via public mainstream media. Full text of the electronic edition is made available on the official website of the Group (http://www.citicbank.com/). The APP format is published via the mobile customer terminal. The Traditional Chinese version and the English version of the Report arepublished in electronic form only. Disclosure of the Report The Group has officially published its social responsibility report once a year as of 2008. The Report is both the 9th social responsibility report officially published by the Bank and the 8th social responsibility report officially published by the Bank after independent audit by a third party. 3 China CITIC Bank Co., Ltd. 2016 Corporate Social Responsibility Report Table of Contents Chairperson’s Statement............................................................................................... P5 President’s Statement.............................................................................................................P8 The Group’s Profile...............................................................................................................P10 Key Performance Indicators...................................................................................................P12 Chapter 1 Strategy and Management.....................................................................................P14 Chapter 2 Corporate Governance and Risk Control..............................................................P25 Chapter 3 Duty Performance and Obligations.......................................................................P34 Chapter 4 Customers and Services.........................................................................................P50 Chapter 5 Employees and Culture.........................................................................................P67 Chapter 6 Public Benefit and Charity....................................................................................P74 Chapter 7 Green Banking and Environmental Protection......................................................P82 Chapter 8 Annexes.............................................................................................................P91 4 China CITIC Bank Co., Ltd. 2016 Corporate Social Responsibility Report Chairperson’s Statement In 2016, the Bank conducted social responsibility management, fully supported the implementation of national strategies, actively protected consumer rights and interests, spontaneously participated in poverty alleviation and charity undertakings, created competitive corporation culture and fully performed the economic responsibility, environmental protection responsibility and social responsibility based on China’s general policies and financial policies. Overall Layout around the Supply-side Structural Reforms In 2016, we based on the spirit of the central economic work conference, overall layout around the supply-side structural reforms. For better support to the development of real economic, we continuously innovated the model of financing service, achieved the reformation from financing to financing + intelligence, enhanced the capacity of providing integrated financial services, while providing traditional financing services. Meanwhile, the Bank resolutely implemented national policies, reasonably controlled the scale of interbank business, positively de-leveraged, and avoided “remove the solid to the deficiency”. Based on the demands of reducing the financing costs from the whole society, the Bank actively reduced relevant fees, lightened the burden on Enterprises. We followed up on China’s green industry policy and actively supported strategic emerging industries represented by new economy, service sector and energy conservation and environmental protection, new energy, new generation information technology, biology and high-end equipment manufacturing. CITIC Financial Leasing Co., Ltd., a subsidiary of the Bank, mainly laid out its operations in clean energy, energy conservation and environmental protection and other green credit fields, developed specialized product lines, achieved rapid business development and created the brand of “green”. In addition, the Bank also sustained pressure drop the financing to“Two-high Industries”. Implemented the “Belt and Road” initiative The “Belt and Road” initiative put forward by China in recent years has received response from more and more countries and regions. Based on our features and traditional
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