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An Introduction to Organizational Communication An Introduction to Organizational Communication v. 0.0 This is the book An Introduction to Organizational Communication (v. 0.0). This book is licensed under a Creative Commons by-nc-sa 3.0 (http://creativecommons.org/licenses/by-nc-sa/ 3.0/) license. See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms. This book was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz (http://lardbucket.org) in an effort to preserve the availability of this book. Normally, the author and publisher would be credited here. However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Additionally, per the publisher's request, their name has been removed in some passages. More information is available on this project's attribution page (http://2012books.lardbucket.org/attribution.html?utm_source=header). For more information on the source of this book, or why it is available for free, please see the project's home page (http://2012books.lardbucket.org/). You can browse or download additional books there. ii Table of Contents About the Authors................................................................................................................. 1 Preface..................................................................................................................................... 3 Chapter 1: Introduction to Organizational Communication ....................................... 7 What is an Organization? .............................................................................................................................. 9 What is Communication? ............................................................................................................................ 26 History of Organizational Communication ............................................................................................... 32 Approaches to Organizational Communication Research .......................................................................40 Chapter Exercises......................................................................................................................................... 58 Chapter 2: Organizational Communication Ethics....................................................... 63 Nature of Ethics............................................................................................................................................ 65 Business Ethics ............................................................................................................................................. 73 Communication Ethics................................................................................................................................. 81 Organizational Communication Ethics ...................................................................................................... 87 Chapter Exercises....................................................................................................................................... 104 Chapter 3: Classical Theories of Organizational Communication .......................... 108 The Classical Perspective .......................................................................................................................... 110 Human Relations Theories........................................................................................................................ 119 Human Resources Theories....................................................................................................................... 127 Chapter Exercises....................................................................................................................................... 137 Chapter 4: Modern Theories of Organizational Communication ........................... 142 Rethinking the Organization .................................................................................................................... 144 Rethinking Communication...................................................................................................................... 165 Representative Modern Theories............................................................................................................. 183 Chapter Exercises....................................................................................................................................... 194 Chapter 5: Communicating Between and Among Internal Stakeholders ............. 199 Formal Communication Networks ........................................................................................................... 202 Informal Communication Networks ........................................................................................................ 243 Chapter Exercises....................................................................................................................................... 263 iii Chapter 6: Organizational Communication Climate, Culture, and Globalization268 Psychological Life of Organizations ......................................................................................................... 269 From Climate to Culture: A History of Research..................................................................................... 270 Components of Organizational Culture ................................................................................................... 271 The Process of Organizational Culture .................................................................................................... 272 Analyzing Climate and Culture................................................................................................................. 273 Outcomes of Organizational Climate and Culture .................................................................................. 274 Globalization............................................................................................................................................... 275 Chapter 7: Leader and Follower Behaviors & Perspectives ..................................... 276 Approaches to Leadership......................................................................................................................... 282 Followership ............................................................................................................................................... 304 Mentoring and Coaching........................................................................................................................... 317 Chapter Exercises....................................................................................................................................... 335 Chapter 8: Organizational Identity and Diversity ..................................................... 338 Identity and the Organization .................................................................................................................. 341 Identity and the Organization Member................................................................................................... 362 Diversity and the Organization ................................................................................................................ 375 Chapter Exercises....................................................................................................................................... 392 Chapter 9: Teams in the Workplace .............................................................................. 397 Group........................................................................................................................................................... 399 Types of Teams........................................................................................................................................... 408 The Downside to Teams............................................................................................................................. 413 Group Communication Roles .................................................................................................................... 420 Chapter Exercises....................................................................................................................................... 429 Chapter 10: Recruiting, Socializing, and Disengaging.............................................. 433 Recruiting ................................................................................................................................................... 434 Socializing................................................................................................................................................... 450 Disengaging ................................................................................................................................................ 467 Chapter Exercises....................................................................................................................................... 473 Chapter 11: Teams in the Workplace............................................................................ 476 Group vs. Team..........................................................................................................................................
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