Committed to Ending Poverty

2019 ANNUAL REPORT Founded in 1965, Community Action is one of the largest nonprofit agencies dedicated to fighting poverty and its root causes in Utah. Today, it serves over 50,000 people annually through six core programs—Adult Education, Case Management & Housing, Head Start, HEAT utility assistance, Nutrition and Weatherization. 2 Utah Community Action Annual Report 3

Contents

01 Message from the CEO

02 A Look at 2019

03 UCA Services

04 Six Core Programs

05 Success Stories “The families we serve are doing their very best to get out of the cycle of poverty. They are working 06 Financial Data toward a better future for themselves and their children but they still need help.” Sarah Piercy, UCA employee 07 Leadership and Boards

08 Partners and Financial Supporters

09 Ways to Become Involved 4 Utah Community Action Annual Report 5

Message from our CEO and Head Start Director 01 There is a lot to celebrate about 2019. To our staff, donors, volunteers and partners, thank you.

As we take time to pause and reflect on this last year, I well as measure the impact of our services, our agency would like to acknowledge the remarkable impact of our developed and began implementing its 5-year Strategic staff, donors, volunteers and community partners. Your Plan. The agency continues to identify strategic initiatives support has allowed us to serve 51,296 individuals in Salt that we believe will enhance the client, community, and Lake, Tooele, Weber, Morgan, Davis, and Washington staff experience when working with UCA. I feel confident counties. We are proud to provide holistic services that these next years will yield an even stronger Utah which allows us to further our mission of empowering Community Action. individuals, strengthening families and building communities through self-reliance and education In the following pages, you will find the changes and programs. Your efforts truly make a difference to those accomplishments of 2019, overviews of our six-core we are fortunate enough to work with. programs, and stories that highlight the impact of our work. We look forward to sharing this report and all that This year, to continually improve the experience we we have accomplished with you! create for our clients, staff and community partners as

5-Year Strategic Plan

Aligned Strategic Initiatives • Trauma-informed culture • Staff development • Facility improvements Our Mission: • Agency-wide awareness of our services The mission of Utah Community Community Staff Action is to empower individuals, How will we measure success? strengthen families and build Experience Experience • Staff engagement (ENPS) communities through self-reliance • Regrettable T/O rate and education programs. Strengthen Develop Our Staff and Build Key by building a Relationships that trauma-informed Drive Greater culture, improving Awareness of retention, and the work we do creating growth and the people opportunities we serve. for everyone.

Aligned Strategic Initiatives • Community awareness • Partnership engagement • Expanded volunteer base Aligned Strategic Initiatives • Advocacy • Streamlined, coordinated intake process How will we measure success? Client Experience • Service hubs • In-kind hours (or new volunteers and Improve coordination of services across our agency • Multi-generational approach volunteer retention) to Deliver a Seamless Experience to Our • Annual assessment with key partners Clients. How will we measure success? (partner survey) • Mystery shop / client satisfaction survey (NPS) • Program-specific referral metrics (TBD) Measuring Impact

Invest in development of tools to enhance our ability to evaluate the impact of the services that we provide. 6 Utah Community Action Annual Report 7

A Look at 2019

Last year was one of change— saying goodbye to our historic 764 building, opening a state-of-the-art HUB site in Kearns and ushering in a new era of homeless services

“It’s both sad and exciting to see the closing of 764,” Over the summer, we were also able to build a kid- offered Lauralee Duarte, long-time employee of Utah designed playground in this space thanks to Kaboom! Community Action. “I started work there in October and Discover. Over 200 volunteers came together to right after 9-11. Change was happening in our nation build the playground over the course of a single day. and our community. Through all the activities that Today, it is the place our Kearns students grow, learn have taken place in that building everyone recognized and explore. we existed because of and for the needs in the community. Change is not easy. However, this change In 2019, Utah also experienced significant service-model has placed staff and offices throughout the county to changes for those experiencing homelessness with the better serve families and individuals where they are.” completion and opening of the new homeless resource centers. The centers provide wrap-around services Mary Salazar, who has worked for the agency for over 30 in safe and trauma-informed spaces with multiple years, said, “As I think back over the past 30 years with providers on-site. Utah Community Action played an UCA, obviously 764 was a big part of those memories. instrumental role in this process by helping to shape the The building really had a life of its own and was always centers’ service and intake process, mobilize additional referred to fondly as 764. Never the building on 2nd support during the transition period, and inform those West or the offices at 764 S. 200 W., but simply 764. utilizing services of changes. As a part of this new When you really think about it, the heart and soul of model, UCA provides intake and diversion services in UCA has always been the incredible people who bring all of these centers in addition to operating the new life to the agency. Day after day and year after year, Homeless Resource phone line, which helps clients and these dedicated, professional and hardworking people community members navigate available resources. have provided the sustenance needed to keep UCA going.” Lastly, the past year included further progress on the path to becoming a trauma-informed agency with While our commitment and dedication to this work targeted trainings, courses and conferences for staff have remained constant, our community and its needs and clients, as well as the introduction of a trauma- “We know the incredible potential for positive change in the have changed over the years. To adapt to those needs, informed newsletter. Topics included substance misuse individuals and families we serve, in our community, in our world– we have had to shift and grow our service model to best and naloxone, resilience, compassion fatigue, crisis serve our clients, placing caseworkers and employees intervention and more. we see it every single day.” within the neighborhoods and communities with the highest concentration of need. As we reflect upon the last year and the changing Cathy Caputo Hoskins, UCA Employee 1965-2013 landscape of our services, we are thankful for a One such area is the Kearns community, where Utah dedicated community committed to meeting the Community Action has held a place for several decades. growing needs of those we serve. We look forward to As this past year saw the closing of the doors of our 764 all that we will be able to accomplish in this new site for building, it also saw the completion and grand opening many years to come. of the Ray and Tye Noorda Utah Community Action Center.

This state-of-the-art facility holds six Head Start and Early Head Start classrooms, Case Management and Housing services, HEAT utility assistance, Adult Education classes, a community room, and a Wellness Center; the center is truly a HUB site where clients can access multiple services in one location and receive the connections and support they need to achieve self- reliance. 02 8 Utah Community Action Annual Report 9

Our Clients Last year, Utah Community Action served Case Management 51,296 people facing economic hardship in Adult Education & Housing 19,719 households through six core programs. Whether adults need a GED, a job Through deposit and emergency training program to become a chef rental assistance, landlord-tenant or teacher, or connections to post- mediation, homelessness services and secondary programs, the Adult holistic case management, our Case Education program helps them reach Management & Housing program Gender Age their educational goals and access helps clients to obtain and maintain better job opportunities. safe, stable and affordable housing. • 45% Male • 43% Children (0-17) • 55% Female • 45% Adults (18-59) • >1% Other • 10% Elderly (60+) • >1% Not reported • >1% Not reported

Head Start Preschool HEAT Utility Assistance Race Serving children 0-5, this free early Now year-round, this program assists education program focuses on struggling families with their power • 68% White health, education and self-reliance to and gas bills to maintain safety and • 8% Black or African American provide holistic support for children comfort in their homes. HEAT also • 4% Native Hawaiian or Other Pacific Islander and families on their road to success. provides energy education to reduce This program has been recognized energy bills, budget counseling to help • 3% Asian for excellence at both the state and clients stay on track financially and goal • 2% American Indian or Alaska Native national levels. setting to assess additional needs. • 2% Multirace • 13% Other

Education Levels Nutrition Weatherization • 4% Grade 0-8 completion From healthy meals for preschoolers Providing reduced energy costs • 9% Grade 9-12 non-graduate and seniors to emergency food and increased comfort and safety • 21% HS graduate or equivalency assistance to culinary training, the in homes year-round through • 6% Some post-secondary Nutrition program includes Central cost-effective energy-efficient Kitchen, the Redwood and Copperview improvements and energy education. • 6% 2- or 4-year college graduate Food & Resource Centers and support • 1% Graduate of other post-secondary for Salt Lake County Aging and Adult Services Millcreek, Midvale, and Draper • 53% Not reported Senior Centers. 03 10 Utah Community Action Annual Report 11

Adult Education English as a Second Financial Success Employment, career and advancement Language (ESL) Classes (LSI) opportunities. Even marginal movements within the English- Budgeting, credit repair, and job training skills 04 speaking ability scale predict corresponding are just some of the services provided through Adult Education offers a variety of low employment, key barriers to movements in key social indicators such as the Logistic Specialties Inc., or LSI. Case or no-cost services for improving clients’ adults living in poverty as identified employment and earnings, as reported by the U.S. managers work one-on-one with adults to educational and job readiness skills with by Utah Community Action’s 2019 Census. Adults can improve their English language improve household finances and assets. Access individualized support based on client Community Needs Assessment. By skills in courses available at a Utah Community to information is a key tool clients gain from this needs and interests. These in-house, removing or reducing these barriers Action site. Instructors work closely with each financial literacy program. For example, a survivor community, and higher education through the Adult Education program, student to establish their English literacy goals and of domestic violence may work on credit repair partnership programs provide opportunities students are able to make essential gains on assess progress based on learning levels gained. as well as be connected to local hotlines, legal for clients to acquire and increase skills their on the path to financial stability and All levels and languages are accepted in this orders, and state discretionary funds. necessary for advancing in education and self-reliance. program. Childcare is also provided to students.

Child Development Sauté Culinary Associate (CDA) Employment Training The most widely recognized certification in Sauté is a 12-week culinary training program led early education, the CDA qualifies graduates to by an accredited professional chef. The course work as an Early Head Start Teacher, Head Start focuses on kitchen safety and sanitation as well Assistant Teacher or run their own childcare center. as practical cooking skills with classes taking Many graduates find employment within Utah place at the agency’s Central Kitchen location. Community Action after graduation. To earn their Students also earn their ServSafe®, a nationally credentials, students complete the 10-month recognized food and safety certification and an program which includes 120 hours of classroom industry-standard qualification for managerial-level instruction and 480 hours of classroom experience commercial-kitchen staff. Graduates of Sauté have within UCA’s Head Start classrooms. In addition, gone on to gain employment in the foodservice resume and interview assistance are offered to industry, advance in their culinary careers, and support students in finding living-wage jobs and even start their own catering companies. Many also rewarding careers. go on to work with UCA’s program in the Millcreek, “Adult Education allows clients the opportunity to find their own path, Draper, or Midvale Senior Centers, in partnership focus on their dreams, and provide a stable environment for their with Salt Lake County’s Aging and Adult Services. families... I love that I get to support families in the way they need it.” Carolyn Christensen, Adult Education Coordinator GED Preparatory Post-Secondary Connections Education Connections

All students are given access to a computer Utah Community Action has found that navigating program and complete self-study assignments post-secondary education options presents a 42 72% 54% 73% 152 to help prepare for the GED exam. Students must significant barrier for adults. In response, the Adult check-in with the program coordinator once a Education program holds a long-term partnership ESL level Saute CDA GED Total week. In addition, students can engage through with Salt Lake Community College. Clients seeking gains Students Students Students Students in-person sessions when needed, where free to further their education are directly connected childcare is also provided. Clients can also be to the College’s Adult Recruitment Manager. This Made, Reduced or removed Received their Completed their Completed connected to additional GED or High School offers students with a point person to assist them surprassing barriers to employment ServSafe® certification, their GED or Diploma programs available at a range of sites through their educational journey in vocational, the goal of 36 and increased their certification surpassing the high-school through our community partners. career, and technical training in order to reach their wage-earning potential goal of 40% equivalency long-term employment and career aspirations. 12 Utah Community Action Annual Report 13

Case Management Case 1,566 Management Households received & Housing Case Management & For those without a safety net, temporary financial crisis can result in a multi-year Housing Services Assistance to obtain and maintain long cycle of housing instability. UCA’s Including 975 families with young case managers use a trauma-informed safe, stable and affordable housing. children, 1,053 adults with disabilities approach that relies on clients’ strengths to and 175 seniors. empower households with the education Case Management & Housing assists those With the completion and opening of the new and skills they need to navigate a path to experiencing a temporary financial crisis with Homeless Resource Centers, UCA also expanded self-reliance. rental and deposit assistance, landlord-tenant our homeless services to include intakes 455 mediation, homeless services and holistic case- and diversions at each center along with the Case managers provide on-going case management. Through this program, as well operation of the homeless resource phone line. management after rental assistance to act Households received as that safety net, helping clients stabilize as connections to other UCA programs and During this period of transition, UCA played an housing payment community resources, clients are able to get the integral role in informing clients and housing long term and identifying additional support they need to stabilize long-term and those without shelter. resources they may need over time. By assistance achieve self-reliance. assessing and addressing the needs of vulnerable populations holistically, clients Including 136 receiving deposit can reach self-reliance and break the cycle assistance and 193 receiving deposit of generational poverty. and rental assistance

86% Increased “Sydney has gone above self-sufficiency and beyond to ensure I have the resources and financial Of those receiving housing payment assistance, 86% assistance I need to provide for increased self-sufficiency over a my children. This has been such a 3-month follow up period blessing and a comfort now that I am a single mom. Not only has she helped me but she’s done so with a smile on her face and an understanding that made me 92% feel comfortable with her as soon Maintained as I met her.” housing Of those receiving housing UCA Case Management payment assistance, 92% & Housing Client increased self-sufficiency over a 3-month follow up period 14 Utah Community Action Annual Report 15

Landlord Tenant Homeless Resource Centers Diversion In 2015, UCA launched Mediation Through the building and opening of new Homeless Utah’s first diversion Services Resource Centers, 2019 saw the restructuring and program as an overhaul of how Salt Lake County administers resources For over 30 years, UCA has provided approach to prevent to people experiencing homelessness. In partnership with mediation services to residents facing homelessness. local service providers, UCA helped to develop, implement potential evictions. These advocacy efforts Through this model, and transition the community to this new service model to are critical in helping at-risk clients maintain case managers help better meet the needs of those facing homelessness. UCA’s permanent housing and play a key role in clients find safe diversion and intake staff act as the front door of these homelessness prevention. alternatives to stable centers and operate the homeless resource phone line to housing rather than help clients and community members navigate the system UCA’s mediator works with clients who entering into shelters. more fluidly and access the support they need. have received a three-day pay or vacate Diversion is trauma- notice from their landlord or with those informed and based Our UCA Diversion staff are there to meet with clients and referred by community partners. The on client strengths and leverage resources to find alternative options to staying mediator acts as a neutral voice to bridge choices. This allows 1,310 at the shelter. These alternatives tend to be safer, more negotiations between renters and landlords, staff to empower practical and free up bed space for those who truly have no empowering clients to communicate client calls clients by addressing other option. By offering these services, UCA is able to more consistently and clearly with landlords to barriers and avoiding fielded effectively utilize public resources while offering clients a develop a payment plan or find alternative the challenges of holistic array of services available through UCA. means to maintain their current housing. shelter stays. For those that are unable to stay housed, advocacy services aim to mitigate eviction filings or navigate the court process. 115 Successful mediations can alter a life- impacting course for clients. households Since the opening avoided evictions of the Homeless The Landlord Tenant Mediation program Resource Centers in 2,566 26% also empowers clients with tenant rights through mediation 2019, UCA has served homeless individuals classes. These resources are offered diversion through workshops led by UCA’s mediator individuals presenting engaged in diversion to educate tenants on leases, their rights, at the resource centers: conversations in 2019 how to avoid an eviction, and housing- related court processes. UCA’s mediator also 509 participates in Eviction Court to support Salt Lake County residents with free mediation clients educated services. through tenant rights classes

“It's one thing to hear about these difficulties, but until you are there in person speaking to individuals about their circumstances you cannot truly understand the obstacles they have to overcome.”

Sahil Oberoi, Director of Case Management & Housing 16 Utah Community Action Annual Report 17

Head Start 1,876 Total funded enrollment High-quality education to prepare children During the 2018-2019 school year, Utah Community Action’s Head Start accounted for 32% of the total from birth to age 5 for Kindergarten and funded slots in Utah. future school success. • 1656 Head Start Head Start is Utah Community Action’s largest Early Head Start Child Care Partnership (ECCP) is • 154 Early Head Start program and has been recognized at the state level an effort to expand high-quality education and early • 64 Early Head Start Child Care Partnerships as the Best Public Preschool in Utah and the national learning to children. Not all local licensed childcare level as an exemplary program. It is an accredited facilities offer targeted services for income-eligible program delivering comprehensive early education families and even fewer serve infants. Through ECCP, services to income-eligible families in the Salt Lake UCA works with the Salt Lake County, University of and Tooele Counties. The program includes Head Utah and other key partners to operate center-based Start, which serves children ages 3-5, and Early Head programs for children ages 0-3, with a class size of Start, which serves children ages 0-3. Most children no more than eight children. In addition, families participate in the program on-site at our 42 center- are offered referrals to other UCA programs and based Head Start locations. In addition, UCA offers community resources to help stabilize and increase home-based learning models as well as the Early their self-reliance. 93% 94% Head Start Child Care Partnerships Program in 9 social- classrooms. literacy emotional Over 55 years ago, the Head Start program launched “Head Start has been a wonderful as an initiative to expand educational access to experience for my daughter! She has By the end of the 2018-2019 school children from income-eligible families to break the By the end of the 2018-2019 school year, cycle of intergenerational poverty. UCA continues learned so much more than her ABC’s. year, 93% of our Head Start children 94% of our Head Start children engaged with to hold the belief that every child should have the engaged with literature and language literature and language at a developmentally at a developmentally appropriate level, opportunity to grow, thrive and reach their full potential Her teachers focus on life skills that will appropriate level, compared to 28% at the regardless of their circumstances at birth. Research compared to 43% at the beginning of beginning of the year. supports these efforts. Today, we know that 90% of a take her through college which, to me, is the year. child’s brain development takes place before age 4. more important than memorizing isolated We also know that children who attend Head Start facts. She has learned how to share, take are less likely to be incarcerated and more likely to turns, brainstorm, think outside the box, use graduate from high school, college, and beyond. By providing comprehensive early learning, health and manners, speak up assertively, and so much social services while engaging parents and caretakers more than most preschools won’t take the as their child’s first and foremost educator, Head time to teach. Social-emotional skills are key Start is able to prepare children for Kindergarten and 41% beyond. for this age group and I really love the way Head Start emphasizes this importance. dual Early Head Start is tailored to serve pregnant women, language infants and toddlers. Children are able to participate in the program until the age of three and then transition The family advocates do a great job of learners into Head Start. Children in the Early Head Start promoting self-sufficiency for parents and program are also supported with cognitive, social- guardians as well by providing resources, emotional, and physical development throughout During the 2018-2019 School Year, adult education classes, food and clothing their learning experience. Parents are also key figures 52 different languages were spoken that receive services from Early Head Start due to the vouchers, and assistance along their journey Head Start works with families to primary caregiving and teaching roles mothers and of becoming self-sufficient. preserve children’s home language fathers both play in the growth of their children. Both while supporting learning English as a programs offer families case management services Lindee Frye, Head Start parent to support household stabilization for the child as a Second Language (ESL). Parents and whole. caretakers also have the opportunity to enroll in ESL classes.

+24% 18 Utah Community Action Annual Report 19

Head Start Advantage Percentage of Families Reporting Improvements Head Start and Early Head Start provide educational in Areas of Self-Sufficiency activities, medical and dental referral services, Teachers and case managers also meet with Head Start families to identify educational and developmental needs and engage in the goal-setting process. Families complete the Arizona nutritious meals and self-reliance services for the entire Self-Sufficiency Matrix at the beginning and end of the program year. Lasy year, the greatest improvements in self-reliance took place in child care stability, income, food security, and family. employment over the course of the year.

32% 32% 33% Parent Engagement and Health and Nutrition 27% Child Care Stability Social Services Every child enrolled in our Head Start Income program receives comprehensive Within our Head Start program, one of health services including Food Security our core beliefs is that parents are the immunizations, medical and dental, first and foremost educators. Parents mental health and nutrition. Families Employment and caretakers are encouraged to are informed of results and are updated take an active role in their child’s on their child’s developmental markers education through meetings with to address and promote life-long education staff, volunteering in the wellness. Screenings, which takes place classroom, attending school events, with the support of volunteer health and joining the Policy Council, an care partners, include physicals, hearing elected body of parents that take part sight, and dental examinations as well School Readiness Goals Percentage of Children Who in key program decisions. as lead level testing. 2018-2019 School Year Achieved this Outcome

Head Start = 94% (full-year); 91% (school-year) 1. All children will develop and display a sense of self-confidence in Early Head Start = 89% their abilities and a strong identity that is rooted in their family and Early Head Start CCP = 81% 85% 88% culture. Families without Families without Head Start = 93% (full-year); 92% (school-year) 2. All children will engage with literature and language at a Early Head Start = 81% a medical home a dental home developmentally appropriate level. Early Head Start CCP = 80% obtained one obtained one 3. All children will show an interest in varied topics and activities, show an eagerness to learn, display creativity, and show Head Start = 89% (full-year); 90% (school-year) 832 independence in their interactions with activities and materials. Early Head Start = 89% 419 All children will use observation and manipulation, ask questions, Early Head Start CCP = 87% Families received crisis make predictions and develop hypotheses, to gain a better under- Parents standing of information and activities in their surroundings. assistance, including advanced their Head Start = 94% (full-year); 91% (school-year) food, utility, and 4. All children will demonstrate control of large and small muscles Early Head Start = 62% education level and develop healthy and safe habits. Early Head Start CCP = 81% housing *Note: On this data set, approaches to learning and cognitive development were combined for Goal 3. 20 Utah Community Action Annual Report 21

HEAT Power and gas bill assistance.

Utah Community Action is the largest to administer HEAT services with federal providers of the HEAT program in the funding and is now year-round. Through state, accounting for 40% of Utah’s total these efforts, we are able to cover utility applications, and is often the first Utah costs for households in need, providing Community Action program many extra assistance for those who have clients access. young children or an elderly or disabled individual in the home. HEAT services help subsidize and manage the utility costs of income- All HEAT applicants participate in eligible households. Clients also receive a goal-setting process to assess budget counseling and education on additional needs and barriers to self- energy use during their assessments. reliance. Based on that feedback, clients are connected to other UCA The Home Energy Assistance Target and community resources during their (HEAT) program was launched as a appointment. This includes connections federal initiative to support families who to case management, nutrition and cannot afford to operate their homes other services to help clients reach long- at safe temperatures. The State of Utah term success and stabilization. partners with Utah Community Action

11,423 $5.4 million Households Distributed Received seasonal and crisis In benefits, including $5.2 million assistance to offset utility costs. in seasonal assistance and Additionally, 399 applications for more $0.2 million for qualified Rocky Mountain Power’s discounted crisis. program were completed 280 122 Outreach Events Homevisits Including 118 community application To homebound adults, events, 133 tabling events and 29 including the elderly, those partner presentations targeted with disabilities, and/or clients towards those with highest the need, experiencing a temporary or “Working here with Utah Community Action I feel like particularly underserved populations chronic mental illness I’m making more of an impact with the community versus what I’ve done in the past. I feel like I’m making a difference every single day.” 480 61% Elsa Carillo, HEAT worker Trained Community Connections Partners To additional services to help To provide HEAT assistance to households achieve self-reliance those in need 22 Utah Community Action Annual Report 23

Nutrition “We send meals out to the kids in Healthy meals and emergency food boxes Head Start who might not otherwise for children, adults and seniors. get three really good meals a day. I love the teachers and kids... it’s a The Nutrition Program was founded on the belief that access to healthy food provides the foundation fulfilling place to work.” for future success. From healthy meals for preschoolers and seniors to emergency food supplies to culinary training, our focus is on health, education, and self-reliance. This program includes our Central Shane Gord, Line-Cook Driver Kitchen, Food & Resource Centers and Saute Culinary Training program, as well as a partnership with Salt Lake County Aging and Adult Services to provide meals at their Midvale, Millcreek, and Draper Senior Cafes.

Central Kitchen Sauté Culinary Training and Catering In operation since 2010, UCA’s Central Kitchen is a successful social Sauté is a 12-week, in-house culinary enterprise serving more than 850,000 employment training program meals per year to Head Start children, offered by Utah Community Action after-school programs, charter school year-round. Students graduate with a students, and child care facilities, ServSafe® certification, fundamental both during the school year and the understanding of culinary job summer break. Made from scratch skills, and cost-efficient nutrition- daily, these meals provide at least 2/3 planning skills, as well as résumé and of children’s daily nutritional value. interviewing skills.

During the summer, in addition to To further prepare for careers in continuing to deliver healthy meals the food industry, Sauté students to our year-round students, Central and graduates also work with UCA’s Kitchen runs a summer food program Central Kitchen to provide catering Food & Resource Senior Café at 3 sites in Salt Lake County. This services for residents and businesses program, which addresses food in our communities. Catering services Centers Partnership insecurity during the summer also offer a revenue source for Head For the past 5 years, UCA has months, runs for 10 weeks each Start benefiting multiple programs To address food insecurity for clients partnered with Salt Lake County summer and is the only program in dedicated to helping families become facing financial hardship, Utah Aging and Adult Services to operate the area providing hot, fresh dinners. self-reliant. Learn more about catering Community Action operates the Café Evergreen in Millcreek Senior Last year, it provided 6,120 meals. at www.sautecatering.org. Copperview and Redwood Food and Center. After years of providing hot, Resource Centers. These centers fresh, and nutritious meals to seniors are the two largest food pantries in and patrons accessing that Center, Utah and provide a three- to five-day the collaboration expanded in 2019 to supply of emergency food assistance include the Draper and Midvale Senior as well as connections to other UCA Centers. These cafés will continue to and community resources. Each serve the needs of local community client meets with a specialist who members, additionally serving as assesses the most urgent needs of the training grounds for graduates of household and helps the client access Sauté, our culinary arts training services that lead toward long-term program targeted to income-eligible 850,000 2/3 daily 12,684 stability and self-reliance. Last year, adults within Salt Lake and Tooele hot, fresh meals these centers distributed 12,684 boxes nutritional value emergency food Counties. boxes of food to those in need. 24 Utah Community Action Annual Report 25

Weatherization

Cost-effective home improvements and 35% energy education to Average energy- increase home energy- cost reduction efficiency and safety Per home for those served by Utah Weatherization programs Serving the Salt Lake, Tooele, Davis, Weber, and according to the Department Morgan Counties, Weatherization conducts of Workforce Services Housing energy audits, heating system replacements, and Community Development and ensures that homes meet safety code Division requirements. Energy costs within low-income households account for a disproportionately high percentage of income, an average of 14% according to the Department of Workforce Services Housing and Community Development 986 Division. Weatherization upgrades increase the energy efficiency of homes as well as increase Individuals served the safety of populations that are most at risk of possible residential dangers, such as radon or In 351 households, including the lead paint. replacement of 188 furnaces with high-efficiency models The critical services that Weatherization provides are offered free of charge to clients; audits and upgrades that are made to the home are done by highly-trained in-house crews. In addition to repairs and upgrades, Weatherization staff connect clients to other Utah Community 38% Action services and are trained in working with trauma-populations, aligning with the Vulnerable agency’s holistic and trauma-informed model. individuals served The average expenditure per unit is $7,541. As a result of Weatherization services, clients in Utah Including, see an average yearly reduction of $583 in gas, 100 children under the age of 6 electric, and water bills through a “whole-house” 168 adults with disabilities approach. 197 elderly adults

26 Utah Community Action Annual Report 27

Success Stories

“Utah Community Action came into my life at a critical moment. It gave me a safe space, practical help, a sense of community and belonging, and encouragement. I am truly so grateful, and I know I can never repay what was done for me, but look forward to the day I can pay it forward.”

“My name is Paola Leao, I am 29, and a single mother to a 4-year-old little girl named Amelia. I first learned about Utah Community Action through my therapist. I’ve used Head Start, HEAT, and Housing since September 2019. “I am evidence that the from the University of Utah. She is now I get emotional when talking about working at the Huntsman Cancer Institute Utah Community Action because I Head Start program works. and plans to earn a Ph.D. in Nursing in would not have made it to where I am I have been inspired to order to generate new healthcare solutions right now without them. I had been out of work for 2 years because I couldn’t afford childcare continue serving others and lead its implementation into practice, and had health problems. My lack of autonomy was a constant source of fear and sadness. I education or policy. wanted more for my child and I but had no idea help was available to me until my therapist through education. My family brought it up in a session. I got to it right away. has been empowered and “I have vivid memories of being in a classroom in the James R. Russell Head Head Start was our first stop. Enrolling my daughter allowed me to go back to work, which motivated to endure through Start Building where I could learn, color, enabled me to regain independence. Amelia has loved going to preschool, and constantly adversity. Our community and sketch my imagination. The Head start raves about her teachers. You can tell from the way she talks about them that they truly love here in Utah has been, and teachers provided me with my first steps and care for every child in the classroom. Miss Rosie is the most respected figure in our home- in developing academic and social skills, both Amelia and I have learned so much with her. Head Start’s teaching covers academics as will continue to be uplifted as well as learning the English language. well as life skills, which has been so valuable to me as I navigate parenthood. This program for the work that each of you The curriculum and activities gave me the really went above and beyond for me. [Our family advocate] has advocated for us at every confidence to excel in school and inspired opportunity and is constantly checking in to see if we’re being taken care of. She has provided do.” me to make a difference in society.” transportation passes to help me take Amelia to school, and was the one who referred me to Housing and HEAT when she found out I was looking for a place of my own. Sofia Ortega-Flores is the 2019 Head Start For Sofia, the Head Start program Scholarship winner. A former Head Start reinforced the value and importance of The HEAT and Housing programs allowed me to lease an apartment by helping with my first student, Sofia recently graduated with education in her life, setting her on a month’s rent and my utilities. They helped me believe I could then take care of myself and my an Honors Bachelor of Science in Nursing lifelong path of service to others. child moving forward. And I have.” 05 28 Utah Community Action Annual Report 29

Financial Data

Expenses by Program 2020 Agency Budget Fiscal Audit (July 1, 2018 - June 30, 2019) July 1, 2019 - June 30, 2020 06 UTAH COMMUNITY ACTION PROGRAM Proposed Agency Budget 2018-2019 (FY2019)

Community Early Childhood Weatherization Services Fundraising Administration TOTAL AGENCY FY 19 Projected Early Childhood Early ChildhoodWeatherizationWeatherizationCommunity CommunityServices Services FundraisingFundraising ManagementManagement & General & General REVENUES 11,775,598 1,428,740 2,093,813 14,405 1,656,636 Personnel Costs Personnel Costs 11,775,598 1,428,740 2,093,813 14,405 1,656,636 Government Grants 25,775,098 3,237,307 4,278,075 628,280 0 33,918,760 29,230,702 Fringe Benefits 3,244,206 422,731 666,433 2,128 297,137 3,244,206 422,731 666,433 2,128 297,137 In-Kind Donations 1,310,506 0 0 0 16,827 1,327,333 1,327,333 Fringe Benefits 837,375 94,749 174,720 21,393 34,174 Space Interest 5,452 0 8,196 0 4,552 18,200 17,455 Space Supplies and Equipment 837,375 779,765 94,749 962,872 174,720 139,732 21,393 4,026 34,174132,026 Other Income 64,991 1,919 97,252 89,365 0 253,527 529,834 Supplies and Equipment Direct Client Assistance 779,765 734,192 962,872 139,7321,039,401 4,026 132,026 Program Income 124,056 91,588 635,492 - 207 851,343 793,571 Direct Client Assistance Subgrantee 734,192 595,226 1,039,401 296,116 Public Support 327,965 191,600 584,766 347,311 13,342 1,464,984 1,411,823 Subgrantee In-Kind Expenses 595,226 1,246,259 296,116 Other In-Kind Expenses 1,246,259 1,980,858 316,063 590,429 72,150 462,117 115,565 3,016 39,589 506 31,543 TOTAL REVENUES 27,608,068 3,522,414 5,603,781 1,064,956 34,928 37,834,147 33,310,718 Other Travel 1,980,858 316,063 590,429 72,150 462,117 Travel 115,565 3,016 39,589 506 31,543 Total Expenses 21,309,044 3,228,171 5,040,233 114,608 2,613,633 EXPENSES Personnel Costs 13,942,876 1,443,028 2,349,768 10,324 1,519,789 19,265,785 16,911,003 21,309,044 3,228,171 5,040,233 114,608 2,613,633 Total Expenses Fringe Benefits 3,763,509 425,474 738,720 2,206 350,481 5,280,390 4,580,725 EXPENSES BY PROGRAM Direct Client Assistance 799,788 1,638 1,200,834 3,602 64,833 2,070,695 1,828,721 25,000,000 Travel 133,047 4,046 43,548 500 37,852 218,993 188,430 EXPENSES BY PROGRAM Vehicle 62,593 77,627 43,311 2 386 183,919 170,433 20,000,000 Donated Space and Medical 1,484,084 0 0 0 0 1,484,084 1,202,659 25,000,000 Supplies 1,405,894 926,777 155,123 4,026 139,378 2,631,198 1,890,919 15,000,000 Equipment 0 0 0 0 0 - 2,820 20,000,000 Depreciation 1,334,304 166,788 183,467 0 0 1,684,559 1,528,890 10,000,000 Consultants 173,296 25,500 74,362 20,642 391,199 684,999 586,604 Space 15,000,000 1,057,676 94,280 192,486 21,393 37,349 1,403,184 1,224,345 5,000,000 Interest Expense 18,631 0 0 4,300 0 22,931 20,089 Copy and Printing 82,023 712 13,192 6,447 7,887 110,261 96,551 10,000,000 0 Telecommunications 149,736 12,899 31,105 3,338 12,633 209,711 184,042 Early Childhood Weatherization Community Services Fundraising Management & General Postage and Shipping 2,928 1,375 806 4 4,480 9,593 9,520 5,000,000 Personnel Costs Fringe Benefits Space Supplies and Equipment Direct Client Assistance Subgrantee In-Kind Expenses Other Travel Insurance 137,933 57,395 50,720 7,188 30,031 283,267 257,617 Other/Administration Allocation 2,538,623 284,873 590,970 235,655 (2,554,332) 1,095,789 654,817 0 Sub-recipients 595,226 0 296,116 0 0 891,342 891,342 Early Childhood Weatherization Community Services Fundraising Management & General Grant Capital Expenses - - - - - 0 0 - Personnel Costs Fringe Benefits Space Supplies and Equipment Direct Client Assistance Subgrantee In-Kind Expenses Other Travel TOTAL EXPENSES 27,682,167 3,522,412 5,964,528 319,627 41,966 37,530,700 32,229,527 30 Utah Community Action Annual Report 31

Leadership and Boards Health Advisory Board Executive and Management Teams UTAH COMMUNITY ACTION Aaron Ferguson Louise Frey CACFP, CNP, BOARD OF TRUSTEES Roseman University Utah State Board of Edu. Utah Community Action Board of Trustees Jennifer Godfrey Patrice Dickson Chief Executive Officer COO of Social Services Ashley Platt Madison Holbrook Parent Representative Parent Representative Public Sector Private Sector Low-Income Sector Ian Spangenberg Patty Mazzoni Public Sector Private Sector Low‐Income Sector Chief Auxiliary Officer COO of Education Bobi Merritt Marie Nagata Fortis College Baby Your Baby Joni Clark Stacy Weight Chief Development Officer Chief Administrative Officer Salt Lake County Brittany Andrus Mauricio Agramont Representing Parent Representative Midvale CBC Mayor Ben Andy Agardy Jenna Seely McAdams (Chair) Alliance Bank Client Advocate Data & Policy Manager Accounting Manager Karen Crompton Julie Buchholz Kandice Davis Christopher Furner Michelle Martin Utah Department of Health Oral Health Program, UDOH Angela Otasua Joel Dunn Accounting Manager Human Resource Director Cleo Cheney Mildred Garcia U of U Sorenson Impact Policy Council Copperfield Family Dental Parent Representative Center Representing Aurora Howell Kate Corr Governor Herbert– Early Intermountain Chair & Client Head Start Education Communications David Patterson Mirielle Leigh Childhood Expert Health Care Advocate Manager GOAL Parent Representative Janice Dubno – Early Childhood Rebekah Couper‐Noles Damaris Casarez Katherine Peterson Carolyn Christensen Head Start Health David Stewart DDS, Nicole McCelland Adult Education & Mental Health Manager MPH/HAS Parent Representative Murray City, Roseman University Representing Elizabeth Estes Matt Ulmer Nicole Mihalopoulos Mayor Camp Morgan Stanley & City of Salt Lake Nutrition Manager Chief Technology Officer (Secretary) Fiscal Expert (Vice President) Devon Parcell University of Utah CACFP Jennifer Kennedy Jake Hawkins – Fiscal John Delaney – Legal Gabriella Cubas-Ismaeil Michael McKendrick Paula Scott Head Start Family Partnerships Weatherization Manager Dr. Adam Dell MD USU Extension & ERSEA Manager University of Utah South Salt Lake Sahil Oberoi Rosa Alveno Representing Jackie Drury Director of Case Management Mayor Cherie SOMOS Dr. Bernhard Fassl MD Primary Children’s Hospital HEAT Manager & Housing Wood Foundation Client Advocate University of Utah Pediatrics Kelli Meranda Robert Rendon ‐ Fiscal Dorthy Longshaw Samuel Baily DMD West Dr. Peter Silas Valley Pediatric Dentistry Wee Care Pediatrics Sasha Harvey Salt Lake Frances Favela Utah Donated Dental Services Education Advisory Corporation Representing Mayor Department of Health Biskupski & Legal Expert Bank of the West Client Advocate Shanna Bunnell SLValley Board Jonathan Pappasideris ‐ Legal Yolanda Valencia‐Price Stephanie Russell Grant Sunada Health Department University of Utah PA Alda Jones Mary Ogan Sherrie Pace, MS, MCHES The Children’s Center Consultant Haidar Karar Utah Poison Control Center Holladay City Client Advocate Parent Representative Cheryl Wright Moira Rampton Representing UBS Bank & Fiscal (Head Start Policy Sofia Ortega University of Utah The Children’s Center Mayor Rob Dahle Expert (Treasurer) Council Rep) Holley Ezzell Early Hearing University of Utah Nursing Holly Vantassell Smith Stephanie White ‐ Fiscal Katherine (Kitty) Setterberg Detection & Intervention Steve Litteral Ameritech Heidi Peterson Shauna Lower Jodel Geilmann-Parke College of Healthcare The Children’s Center University of Utah WIC Steven Godin Jo Ellen Robbins Tricia Saccomano Joshua Alvarez University of Utah State of Utah University of Utah Midtown CHC Public Health Utah Community Action, and community action agencies across the country, use a tripartite board structure, consisting of local private sector, public sector, and low-income community Joycelyn Kim Susan Fox representatives in equal parts. One of the goals of our agency is to provide low-income Health Choice Utah SLCo Lead Safe Housing individuals not only with services but a voice in the administration of our poverty alleviating Kali Ottesen Theresa Kynaston Parent programs. To achieve maximum participation of the low-income community, those who have Help Me Grow Utah Representative experienced poverty play a critical role in the development, planning, implementation and evaluation of all six of our programs. Kanika Srey Tracy Altman, M.H.Ed. Parent Representative U of U Health Plans 07 32 Utah Community Action Annual Report 33

Partners and Financial Supporters

Aaron Griffith Brent Chapman Daniel & Lisa Hadley Hemingway Foundation Jordan Odette Lynzie Plant Aetna Bret Hayman Daniel Burns Holly Smith Joye & Brian Shiozawa M Christensen Agustin Avalos Brett & Christina King Danielle Bowman Ian Spangenberg Judith Kallinger Making a Difference Albert & Khlarisse Martinez Brian Bernard Danielle Winn Integra Telecom Julie & Sheridan Buchholz Maria & Chip Hill Albert & Lynnie Zimmerli Brian Paul Danny Williams Ira Rubinfeld Julie Bradford Maria Pia Alda Jones Brittany Tobler Daphne Garzarelli-Lawson Irene Geary Julie Hansen Marjorie Boehme Alex Archer Brittin Bennet Darin Callaway Irene Pulsipher Justin Alvey Marlene Sullivan Alex Molisani Bryan Cooney Darlene Archuleta Iva & Ben Williams Justin Blanchard Martha Wunderli Alexander Harrison Bryan Sampson Dave & Heidi Hall Iva Williams Justin Gay Mary Beth Andrews Alexis Brown Brotherton Cab & Natalie Bietzacker David & Leif Frank J P Morgan Chase KaBoom! Mary Carole & Marc Harrison Alice Cannon Schmidt Caitlin Corr David & Maria Dalton Jackie Biskupski Karen Crompton Mary Curran Alicia Jackson Cara & Daniel Robertson David Pace Jake Hawkins Karen Flood Mary Ogan Allison Corry Carla & Todd Frein Gabriel Pace James Jackson III Karen Steele Mathew Draeger Allison Nicholson Carlos Bussell David Arrington James Petersen Karli Jennings Matt Ulmer Amanda & Kevin Lopez Carol Oltijen David Reymann Janae Powell Katherina & Todd Holzhauser Matthew & Heather Brace Amanda Hiatt Carrie Froyd Devin Anderson Jane Birch Katherine Bray Matthew Liapis Amazon Smiles CDK Diane Liu Janet Siler Katie Peterson Megan Willbanks America First Credit Union Celia & Abe Duarte DiAnn Calacino Janie & Larry Krystkowiak Katy Welkie Melissa Vetter American Express Chase Ward Dina Blaes Janis Dubno Kay Winder Members Give Ameriprize Chevron USA Inc. Discover Jared Lisonbee Kelley Beaudry Merrick Bank Ananya Leither Child Related Research Dominika Cherico Jaycie Woodward Kelli Meranda Metro Recycling Andrea & John Miller Children’s Miracle Network Dominion Energy Charitable Jeff & Cindy Hunt Kelly Bush Miaoru Liu Andrew Riggle Hospitals Foundation Jeffrey Wright Kelly Kennedy Michael & Kim Black Andy Agardy Chris Bond Donald McLeish Jen & Julie McGow Kelly Marchant Michael Jones Angela & Dave Benson Chris Bray Dwyer Household Jen & Rafe Connors Kelly O’Neal Michael Katsanevas Angela Chatterton Christian Bletzacker Eagle Scout Project Jenimarie & Jeffrey Coon Kelsey & Justin Ellis Michael Leib Angela Otasua Christian Petersen Eileen & Angelo Giardino Jenna Seeley Kenneth Petersen Michael Teems Angi McCloy Christian Staples Elaine Peterson Jennifer & Greg Godfrey Kenzie Call Michael Zody Anna & Doug Davenport Christine & Dave McAtee Elaine Rixe Jennifer Kennedy Kim & Steven Shemwell Michelle & Tim Hollingsed Anna & Greg Roumpos Christine Green Eliza Stewart Jennifer Milner Kimberly Fischer Michelle Azzaro Ashley Hoopes Christine Nelson Elizabeth Rich Nagata Jennifer Mitchell Kisty Morris Michelle Bennet Aspen Perry Church of Jesus Christ of Elizabeth Young Jennifer Pia Kiyoko & Daman Terhaar Michelle Bennet Aubri Tuero Latter-day Saints Foundation Emily & Chris Hargis Jennifer Schumann Kristin & David Petron Michelle Orphanakis Aurora & Daniel Bussell Cindy Fitisemanu Emma Mary Deland Jennifer Steele Kroger Mighty Cause Aurora & Lorin Howell CJ Silas Family Fund Foundation Jeremy Neilson Kurt Larsen Miguel Rovira Bank of America Clarisa Branham Erik Fitchett Jessica & Anthony Mirabele Kyle Barnett Mike Capps Benevity Cody Done First Electronic Bank Jessie Richards Kyle Leishman Mikelle Moore & Kevin Benjamin Roa Colby Williams Frank Stepan Jill Wiscomb Kyle Weddington Flamm Beth Martial Community Foundation of Gateway League of Business Jodi Emery Larry Hansen Miller Family Foundation Boeing Utah & Professional Women JoEllen Robbins Laurel Ingham Mirela Ovlatt Boeing Charitable Connie Disney GE Healthcare John Delaney Lawrence Crandall Monte & Nailah Wylie Foundation Continental Bank Georgette Leventis John Funk Leanne Geigle Morgan Stanley Bonnie Clark Corby Hogan Gerald Sloan John Goebel Lesley Manley Mountain America Botumbopha Leslie Nuon Cory & Shon Hender Gina Attallah John Johnston Lewis Davenport Mountain West Surgery Bradley Myrup Cory Sinclair Goldman Sachs Bank USA John Robertson Lindsay Falck Center Brandon Brooks Crystal Clark Greg Nielsen Jon Glenn Lindsey Ferrin Nancee Anderson Brandon Laws Cynthia & Lonnie Snyder Gwen Porter Jon Kruse Ludek & Jana Srajer Nancy Sherman Brenda & Timothy Raccuia D Vaughn Holbrook Heather Wilks Jonathon Handy Luz Maria Cardenas & Natalie Tangaro Brenda Suta Dan Mcatee Helen Buzianis Joni & Nick Clark William Coker Natalie08 Trawick 34 Utah Community Action Annual Report 35

Partners and Financial Supporters Events and Fundraisers

Nathan Hagan Sarah Senft Trevor Ortman Navient Foundation for Adult Schuske Mike Horner Trina Katsos Education Scott & Maria Blamires Truist Financial Nick Stergiopoulos Scott Knudsen Tyler & Riss Hansen Nicole Butler Muhler Scott Wright UBS Business Solutions US Nicole Green Sharon Russell Unified Police Olivia Sagastume Shawn Newell United Way PacifiCorp Shelley Boldon United Way of Salt Lake Pat Norris Shelly Medley University of Utah Patrice Dickson Skye Bye University of Utah Health Patricia Carroll Endowment Soledad Brown USI Insurance Services Head Start Bloom Gala Patrick Ryan St. Anna Greek Orthodox Utah Bar Head Start Bloom Gala Patty Mazzoni Church Utah Community Action Peter Monson St. James Church Utah Jazz Peter Petrogearge Stacey Monsen Utah Retirement Systems Phillip Muir Stacy & Royce Weight Utah Retirement Systems Preston Croxford State Of Utah Department Of Utahn’s Against Hunger R1RCM Workforce Services Utelite Corporation Rachael Hooley Stephanie & Kimo White Valerie Martinson Ralph Stanislaw Stephanie Russell Victoria Edmonds Randi Modahi Stephanie Sattree Victoria Newell Ranjini Rolls Stephanie Tobey Walmart Foundation Rebecca Meadows Anderson Stephen Boudreaux Wayne Rowley Rebekah Couper-Noles & Steve & Jani Iwamoto Wells Fargo Foundation Skeet Couper Steve Fitzpatrick Wells Rural Electric Red Rock Brewery, LC Steve Milward Company Operation Stuff-a-Tummy Food Truck Richard & Kristin Kladis Steven Astle Wendy & Matt Hobson- Richard Gomez Steven Harris Rohrer Riley Jones Steven Ackerlow Windermere Bloom Robert Bowman Steven Sylvester Workday Robert Nelson Stewart & Whitney Bates Yolanda Valencia-Price Robyn Wicks Strong & Hanni PC YourCause Rocky Mountain Power Susan Kempff Zachary Bowling Foundation Synchrony Zions Bank Rocky Mountain Blue Sky Table X Customers TalkDesk Rod Harris Tammy Sloan Rodrigo Galino Tara Rollins Roy Trawick Teresa Oster Runya Bakker Terry & Celeste Jones Runya Bakker Tessa Brown Ruth Walkins Tessa Pomeroy For the full list of 2019 Rylee Curtis Tiana Rogers partners and financial Sahil Oberol Tiffany Murphy suporters, including Food Sal & Monica Rossano Tiffany Spencer Eastwood Truck Face Off supporters: Salt Lake City Stars Tim Archuleta Salt Lake County Todd Castagna Sara Adleman Todd Valentine Fall Family Fest Saracino Family Investments, Torey Couper 36 Utah Community Action Annual Report 37

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Volunteer Donate Partner Over 3,500 volunteers give back with us Financial supporters make an incredible Community partners are integral to the each year. Join us in: impact on our programs and community. work we do and every partnership looks Visit us online at www.utahca.org/donate different. When we come together we can • Head Start Classrooms to learn more about our program and the make a real difference in Utah. • Central Kitchen impact of donors. • Food pantries • Events and fundraisers • Boards and Committees

“UCA is a supportive environment where your passion and career grow side by side. I’ve been able to gain new skills, have opportunities for growth, personal and professional, all while being apart of such an innovative agency.”

Bobi Smethurst, Employment Head Start Mentor Teacher Our dedicated staff of over 600 are everyday heroes. From our accountants to our case managers, each staff member plays a vital role in the work we do. Current positions are available at www.utahca.org/jobs. 09 [email protected] www.utahca.org (801) 359-2444