vol. 15 | iss. 2

APRIL 2016 PENTELEDATA’S PTD CHAT CUSTOMER NEWS What made this forward-think- ing company choose PenTele- Partner in Business Data? According to Laura Pruitt, Liquid Interactive Marketing and PR at Liquid Interactive, “Liquid chose Liquid Interactive was established 10 years ago in 2006, but PenTeleData, out of the many their true start goes back over 20 years to when founder and available broadband providers, ThThee momoveve ttoo ouourr neneww offi ce had ttoo hahappenppen President Jim Ludlow was working on supply chain manage- because they have a better, more cost effec- ment and quality improvement programs. He found that the quickly, with minimal client disruption and tive solution, for internet connectivity than PenTeleData kept pace with our needs.” core solution to most of the problems he was working to solve their competitors have. PenTeleData is inte- was digital communication of information, and it became gral to our business. Our business is to pro- Similar to Liquid’s plans to recalibrate and evident to him that everything was going to switch over to vide online and digital marketing solutions invest to serve the long term needs of their digital. Jim made it his life’s work and invested heavily to help to a broad range of industries and consum- clients, PenTeleData’s Next-Gen Network is enterprises with their eventual digital migration. This digital er brands. All of our client communications also prepared for future advancements. The dedication and focus on staying ahead of technology and in- and cloud services that run our business rely PenTeleData partnership has invested more dustry trends is what characterizes Liquid as a business. on the connectivity PenTeleData provides.” than $300 million in fi ber optic infrastruc- ture with nearly 10,000 miles of fi ber optic Their core business always has been, and continues to be, the No doubt, reliability is of utmost importance use of the latest digital technologies to establish brand pres- cabling that serves existing customers in all to everyone at Liquid. When asked about facets of life from their homes to business, ence, grow brand awareness, and allow companies to reach the dependability of the service they re- more of their audience through the power of social media and including banking, healthcare, education, ceive, Chief Technology Offi cer Lawrence government, retail sales, and the wireless in- video. Their website development solutions continue to be the Wolfe added, “Over the past two years, Pen- anchor by which clients establish their digital presence and dustry. From fully redundant connections to TeleData has been virtually fl awless with peering with large national content provid- use as a launching pad for every other integrated marketing their fi ber services. The fi ber network and solution that they provide. ers, we make sure that connections are al- on premise connectivity work as advertised. ways available and backed by the support of They started out with just three employees in 2006, and today, Whenever there was an issue, PenTeleData our 24/7 Network Control Center. Our fi ber 10 years later, employ 48 full-time employees. Their creative has always been quick to respond. optic based Next Generation Network offers thinkers, marketers, technologists and customer experience “In 2014 Liquid moved their headquar- less signal degradation, easier performance teams guide clients through very complicated projects with ters to a new location in the . upgrades to their network, greater speeds, ease and trust. They tend to be a fi rst mover into new digital A core part of being able to do business DDoS Mitigation, Quality of Service, Optical arenas, embracing technology and continuously introducing without interruption was to seamlessly mi- Wave Services, IPv6, and Layer 2 VPNs. new service offerings to keep their clients ahead of the curve. grate our connectivity from our old location.

In this issue Page 1: Page 2: Page 3: Page 4: Partner in Business: Manager’s Desk... Understanding What is PenTeleData Liquid Interactive Can You Feel the Data Usage Webmail? Excitement? Monthly Contest What is PenTeleData Unleashed? Can You Feel the Excitement? Understanding... It’s season! Data Usage Contest PenTeleData, Ironton Telephone and Cable PenTeleData. The commu- Data isn’t free. If it was, all data providers would offer an unlimited plan. In TV and Communications are Proud to Support the Lehigh nication and cooperation fact, there was a time when some cellular providers did promote and encourage between all three organi- unlimited data usage. That didn’t last very long. After all, consumers started APRIL 2016: Valley IronPigs, Triple-A Affiliate of the ! zations was awesome and Manager’s using IP based services for everything from streaming music, watching movies Service Electric is the Official Exclusive Communications Provider, an honor certainly made the instal- and video, gaming, social networking, paying bills and browsing websites. PenTeleData is giving one lucky that has made the pioneering company continue with their tradition of firsts. lation and integration very Greater network capacities equate to higher costs to the network provider. winner a family 4-pack of tickets to In 2008, the Lehigh Valley IronPigs became the first smooth.” Communication providers realized that it wasn’t economically feasible to con- a Lehigh Valley IronPigs vs. Toledo Desk... team to have its entire 72-game home schedule televised live. All IronPigs The PenTeleData relation- tinue those offerings. MudHens game on May 19th at 7:05 PM at the Coca-Cola Park Stadium, home games now air on a four-station network created with Service Electric ship with the IronPigs is an The average PenTeleData user used about 15 GB per month in 2009. Fast forward Allentown. Cable TV, Inc. In addition to the games airing on SECTV (TV2), the telecasts are on-going growing partner- to the present. The current average user uses 151 GB per month. Most households carried live on Service Electric Cablevision, Blue Ridge Communications and ship. Using PenTeleData’s are consistently increasing their data consumption. So how much data is enough? WYLN35. The network airs each home game to more than 900,000 house- Suite Connect, Coca-Cola We offer some resources to help. The first is a usage calculator at www.penteledata. How to play: Dear Valued Customers, holds in Eastern and Western . All games on the Park’s network design net/calculator, designed to show the varying totals based on activity. Another is our IronPigs TV feature a 15-minute pre-game show and a post-game show. supports many diverse data Frequently Asked Questions page at www.penteledata.net/datafaq. Rack your brain and figure out the Welcome to the spring edition of our PTD Chat. This is the PenTeleData is the Official Internet Provider. We also sponsor the Party technology requirements. answer to the brain teaser below. time of year when we look forward to warmer weather Here are some examples: Porches, located at both 1st and 3rd bases. But, that’s not all. When the long The design incorporates and renewed growth. Here at PenTeleData, we are feeling Web Surfing – .018 GB (average per hour) anticipated construction began on Coca-Cola Park, everything from phones three distinct networks: a Then send us an e-mail with the same way about our NextGen Network. We can now Emailing – .00001 GB (average per email without attachments) to Internet, media, staffing and contractors had to be carefully coordinated. staff network, a point of your full name, address, daytime help businesses grow with Optical Wave Services in the Social Networking – .05 GB (average per hour) Howard Scharf, Assistant General Manager, explains why the IronPigs chose sale network for credit card telephone number (where we can Lehigh Valley, Milford, Hawley and Mount Pocono areas. Streaming Video – .75 GB (average per hour standard definition video) PenTeleData to be part of the process, “After looking at several providers, purchases and a public contact you), and the answer to Services will soon expand north to Wilkes-Barre and south Streaming Video – 2 GB (average per hour high definition video) none had the practical and/or start up experience and span of knowledge network for the players and the brain teaser below, to to Ephrata. Streaming Music – .006 GB (average per hour 4 minute songs) that was presented by PenTeleData. We had an established relationship with visitors – all with security [email protected] All entries must and reliability in mind. Uploading/Downloading Photos – .005 GB (average per photo) Optical Wave Services allow us the capability to carve out Service Electric, and selected Ironton Telephone for voice services, so the next Video Chatting – .34 GB (average per hour) be received by 4/30/16. a wavelength of light just for your business. With fiber logical piece was to integrate data and Internet with their partner company, Online Gaming – .02 GB (average per hour) optics, pulses of light are sent from one side of our network Good Luck! PenTeleData Disclaimer: Data calculations are only an estimate. Actual data usage will vary. to the other but typically they pass through several routers along the way. With optical wavelength service that data transfer (pulses of light) will not pass additional routers Brain Teaser: which would slow it down. PenTeleData will create express What is a PenTeleData Unleashed Hot Spot? lanes for those business customers who require it through The basic set-up is simple, an access point, a power supply and a cable modem. What has a foot our network for the most important sectors of our economy but no legs? to connect your business – literally at the Speed of Light! Still, there’s a lot of history behind PenTeleData Unleashed Hot Spots. We began planning for Some of our most popular Unleashed locations Wi-Fi Hot Spot Access For example, an MRI at one medical facility can be sent fast these new “Wi-Fi Hot Spots” in 2004. By early 2005, we introduced Unleashed Wi-Fi Hot Spot include Sacred Heart Hospital, Subway, Cherry’s 5.,%!3(%$ and direct through the network to another campus with Access as a free feature of our broadband service. To the best of our knowledge, we were the fi rst Sunset Family Restaurant, Cabrera’s Pizzeria & Restaurant, Camelback/CamelBeach Ski Resort, no pit stops for immediate review and diagnosis. Think of company to offer this service at no charge to our customers. Carbon County Workforce Training, Carbon County Courthouse, Front Street Station, Lantern Inn/ it like a direct airline flight to anywhere you wish minus Macaluso’s and Penn’s Peak. You can fi nd a listing of them all at www.ptdunleashed.com. Today, Unleashed locations remain a FREE “on the go” option for all PenTeleData partner broad- any connecting flights or stops! band customers. Best of all, it’s easy to use. Unleashed Fast Fact: PenTeleData Unleashed Hotspots received over As always, we’re available 24/7 to answer your questions and concerns at 1.800.281.3564 or via our online chat sup- First, just visit an Unleashed Hot Spot location. Then, once you’re there, you’ll need to associate 118,000 logins in 2015. 78.3% were logins from our customers. Customers port on our homepage. your device with our SSID (Unleashed-PublicInet-PenTeleData). Open any website on your Wi-Fi without a PenTeleData account were able to utilize our day pass option. capable device and you’ll be directed to the PenTeleData Unleashed login page. You should see Thank you for your business and continued support. the PenTeleData Unleashed login page in place of your normal Internet home page. If this does not happen, enter the following URL into your browser’s address bar: http://www.ptd.net (If the Best regards, login page does not load, please click the ‘refresh’ button in your web browser.) Jaime Mendes, V.P. of Operations, PenTeleData 540 Delaware Avenue | PO Box 197 Palmerton, PA 18071 www.penteledata.net | www.ptd.net | 1.800.281.3564 What is PenTeleData Webmail and How Can It Benefit You? Fun Facts PenTeleData Webmail is available anytime, anywhere, from any PC with Internet access. That means that you can check your PenTeleData The Star-Spangled Banner’s partic- email from any Internet capable device. While you are on vacation or simply ular shade of red shows up in 14.3 percent of all national flags, making waiting for an important response, your email will be available anytime it the second most common color you are ready to check it. after white. And the dark blue of the American flag’s canton is also shared by 13 other nations. It’s easy – just visit www.ptd.net. On the right side of the page, choose “My Webmail”. Click on the box and a new browser window will open. Simply enter your user name and password and Officially titled the M9A1 Rocket you’re set! Emails that you have opened from your e-mail at home or work will not be included, Launcher, it was called bazooka so don’t forget to close your email client while you’re away. (This can be changed in the Webmail after a crude horn of that name used account settings, but you will also need to configure your email client to use IMAP.) by radio comedian Bob Burns. The Utilizing PenTeleData Webmail in place of other mail clients is beneficial in several ways. bazooka was developed chiefly for attacking tanks and fortified posi- Here’s why: tions at short range. Access from any computer with Internet and your folders, sent mail, contacts, and calendar > Vanilla comes from orchids of the will be synchronized. genus Vanilla. While the major > All mail that is identified as Junk will automatically go into a Junk folder and be deleted after species of vanilla orchids are now 30 days. In fact, we’ve recently changed our system so none of that junk mail is going to your grown around the world, they orig- inally came from Mesoamerica, in- Outlook, Live, MacMail or phone (if using POP). It only goes into Webmail. (With this in mind, cluding parts of modern day Mexico remember to periodically check webmail’s junk folder.) and Guatemala. The vanilla orchid is > Trash is automatically deleted after 30 days. a vine-like plant that grows up trees. > At PenTeleData, we are very proactive about keeping our customers safe from vulnerabilities. When an apple is cut (or bruised), No provider can stop all malware and phishing attempts, but we definitely work behind the oxygen is introduced into the in- jured plant tissue. When oxygen is scenes to do as much as we can. (There were 56% less compromised email accounts in 2015 present in cells, polyphenol oxidase than 2014!) (PPO) enzymes in the chloroplasts If you have any questions regarding My PenTeleData Webmail, call our rapidly oxidize phenolic compounds naturally present in the apple tis- Technical Support at 1.800.281.3564, visit our Live Chat at www.ptd.net or sues to o-quinones, colorless pre- e-mail your questions to [email protected]. cursors to brown-colored secondary products. Webmail Fast Fact: In 2015, PenTeleData Webmail received When Adding a Second “PS” at the over 264,000 unique sign-ins per month! End of a Letter, It’s “PPS”, Not “PSS” This, of course, is because “PS” stands for “postscript”. This comes from the Latin “post scriptum” (sometimes written “postscriptum”), which translates to “written after”, or more to the point, “what comes after…”

WINNER January 2016 Contest Winner Congratulations to Tammy Cornelius of Delaware Water Gap, Pa. ALLENTOWN FAIR: 9/1-7/15 Tammy was the winner of a Family 4-Pack of tickets to see Penn State vs. Michigan Wolverines. Mon.: 4PM-11PM, Tues. - Sun.: 1PM-11PM Mon.: 1PM-10PM QUESTION: What do snowmen eat for breakfast? ANSWER: Snowflakes @ Allentown Fairgrounds, Allentown, PA