DEFINITIONS OF WORLD /ICT INDICATORS Final Version (April 2007)

ITU Indicator Definition code FIXED NETWORK 1 112 Main (fixed) telephone lines in A main line is a (fixed) telephone line connecting the subscriber's operation terminal equipment to the public switched network and which has a dedicated port in the equipment. This term is synonymous with the term main station or Direct Exchange Line (DEL) that are commonly used in telecommunication documents. It may not be the same as an access line or a subscriber. The number of ISDN channels should be included. Fixed subscribers should also be included. If not included, specify in a note. 2 117 Total capacity of local public The total capacity of public switching exchanges corresponds to the switching exchanges maximum number of main (fixed) lines that can be connected. This number includes, therefore, main lines already connected and main lines available for future connection, including those used for the technical operation of the exchange (test numbers). The measure should be the actual capacity of the system, rather than the theoretical potential when the system is upgraded or if compression technology is employed. 3 1142 Percent of main (fixed) lines This percentage is obtained by dividing the number of main (fixed) connected to digital lines connected to digital telephone exchanges by the total number exchanges of main lines. This indicator does not measure the percentage of exchanges which are digital, the percentage of inter-exchange lines which are digital or the percentage of digital network termination points. Respondents should indicate whether the main lines included in the definition represent only those in operation or the total capacity. 4 116 Percent of main (fixed) lines This percentage is obtained by dividing the number of main (fixed) which are residential lines serving households (i.e., lines which are not used for business, government or other professional purposes or as public telephone stations) by the total number of main lines. Respondents should indicate the definition of households that is being applied, and the source of this definition. 5 1162 Percent of main (fixed) lines in This percentage is obtained by dividing the number of main (fixed) urban areas lines in urban areas by the total number of main lines in the country. The definition of urban used by the country should be supplied. 6 1163 Number of localities with Localities are cities, towns and villages in a country as defined by telephone service the country. This indicator reflects the number of localities that have telephone service, wireline or wireless or both. To enhance usefulness, the total number of localities should be provided as well as the population of localities covered by telephone service. 7 1112 Public payphones Total number of all types of public , including coin- and card-operated and public telephones in call offices. Publicly available phones installed in private places should also be included, as should mobile public telephones. All public telephones regardless of capability (e.g., local calls or national only) should be counted. If the national definition of "payphone" differs from that above (e.g., by excluding pay phones in private places), then respondents should indicate their own definition. MOBILE 8 271 Mobile cellular telephone Refers to the use of portable telephones subscribing to a public subscribers (post-paid + mobile telephone service and provides access to Public Switched prepaid) Telephone Network (PSTN) using cellular technology. This can include analogue and digital cellular systems. This should also include subscribers to IMT-2000 (Third Generation, ). Subscribers to public mobile data services or radio paging services should not be included. If this service has a name, please indicate in a note, as well as the year the service commenced operation.

1 ITU Indicator Definition code 8.1 271p Mobile cellular subscribers: Total number of mobile cellular subscribers using prepaid cards. prepaid subscribers These are subscribers that rather than paying a fixed monthly subscription fee, choose to purchase blocks of usage time. Only active prepaid subscribers that have used the system within a reasonable period of time should be included. This period (e.g., 3 months) should be indicated in a note. 9 2712 Digital mobile cellular Total number of subscribers to digital cellular systems (e.g. subscribers GSM/D/AMPS, TDMA, CDMA) should include both pre paid and post paid subscribers. 9.1 271L Total number of mobile Number of mobile cellular subscribers with access to data cellular subscribers to low and communications (e.g., ) at low speeds below 256 kbit/s (e.g., medium speed access to data GPRS, CDMA 1x (Release 0) etc). WAP and i-mode are services communications that are enabled by these data communications technologies. These services are typically referred to as 2., although, in the case of CDMA 1x (Release 0), they may also be part of the ITU’s IMT-2000 family of 3G services. These include: -General Packet Radio Service (GPRS), a 2.5G mobile standard typically adopted by GSM operators as a migration step towards 3G (W-CDMA). -Wireless Application Protocol (WAP), a protocol for wireless communications that makes it possible to create advanced services and to access Internet pages from a mobile telephone. -i-mode, a packet-based means of wireless data transfer and uses Compact Wireless Markup Language (CWML) instead of WAP's WML for data display. i-mode was introduced in Japan in 1999 and was an early method available to browse the Web from a cellular phone. -CDMA 1x (Release 0) is a part of the IMT-2000 family of standards and provides an upgrade for CDMA users, but typically has a capacity of below 256 kbit/s. 9.2 271mb Number of mobile cellular Number of subscribers to mobile cellular networks with access to subscribers with access to data communications (e.g. the Internet) at broadband speeds (here data communications at defined as greater than or equal to 256 kbit/s in one or both broadband speeds directions)* such as WCDMA, HSDPA, CDMA2000 1xEV-DO, CDMA 2000 1xEV-DV etc. These services are typically referred to as 3G or 3.5G and include: -Wideband CDMA (W-CDMA), an IMT-2000 3G mobile network technology, based on CDMA that presently delivers packet-switched data transmission speeds up to 384 kbit/s and up to 2 Mbit/s when fully implemented. Known as Universal Mobile Telecommunications System (UMTS) in Europe. -High-speed Downlink Packet Access (HSDPA), an upgrade to W-CDMA to allow downlink data transmission at speeds of typically 8-10 Mbit/s. It is complemented by High- Speed Uplink Packet Access (HSUPA), which offers uplink speeds of around 5 Mbit/s. -CDMA2000 1xEV-DO (Evolution, Data Optimised), an IMT-2000 3G mobile network technology, based on CDMA that delivers packet-switched data transmission speeds of up to 4.9 Mbit/s.

*If countries use a different definition of broadband, this should be indicated in a note. 10 271land Percent coverage of mobile Proportion of total mobile cellular coverage of the land area in cellular network (land area) percent. This is calculated by dividing the land area covered by a mobile cellular signal by the total land area. 11 271pop Percent coverage of mobile Mobile cellular coverage of population in percent. This indicator cellular network (population) measures the percentage of inhabitants that are within range of a mobile cellular signal, irrespective of whether or not they are subscribers. This is calculated by dividing the number of inhabitants within range of a mobile cellular signal by the total population. Note that this is not the same as the mobile subscription density or penetration.

2 ITU Indicator Definition code 12 311 Telex subscriber lines A telex subscriber line is a line connecting the subscriber's terminal equipment to the public telex network and which has a dedicated port in the telex exchange equipment. INTERNET 13 4213 Total (fixed) Internet 4213 = 4213tfb + 4213d subscribers The number of total Internet subscribers with fixed access, which includes dial-up, total fixed broadband subscribers, cable modem, DSL Internet subscribers, other broadband and leased line Internet subscribers. Only active subscribers that have used the system within a reasonable period of time should be included. This period (e.g., 3 months) should be indicated in a note. 13.1 4213d Dial-up Internet subscribers Number of Dial-up Internet subscribers. Dial-up is a connection to the Internet via a modem and telephone line, which requires that the modem dial a phone number when is needed. Only active subscribers that have used the system within a reasonable period of time should be included. This period (e.g., 3 months) should be indicated in a note. 13.2 4213tfb Total fixed broadband Internet 4213tfb = 4213cab + 4213dsl + 4213ob + 4213l subscribers Total broadband Internet subscribers refers to a subscriber who pays for high-speed access to the public Internet (a TCP/IP connection), at speeds equal to, or greater than, 256 kbit/s, in one or both directions. If countries use a different definition of broadband, this should be indicated in a note. This total is measured irrespective of the method of payment. It excludes subscribers with access to data communications (including the Internet) via mobile cellular networks.

13.2.1 4213cab Cable modem Internet Internet subscribers using modems attached to subscribers networks. Speed should be equal to, or greater than, 256 kbit/s, in one or both directions. 13.2.2 4213dsl DSL Internet subscribers Internet subscribers using Digital Subscriber Line (DSL) technology. DSL is a technology for bringing high- information to homes and small businesses over ordinary copper telephone lines. Speed should be equal to, or greater than, 256 kbit/s, in one or both directions. 13.2.3 4213ob Other fixed broadband Internet subscribers using other fixed broadband technologies to Internet subscribers access the Internet (other than DSL, cable modem and leased lines). This includes technologies such as satellite broadband Internet, Fibre-to-the-home Internet access, LANs, fixed- wireless access, Wireless , WiMAX etc. Speeds should be equal to, or greater than, 256 kbit/s, in one or both directions. It would exclude those users of temporary broadband access (e.g., roaming between PWLAN hotspots), and those with Internet access via mobile cellular networks. 13.3 4213l Leased line Internet Number of analogue leased line Internet subscribers. Speed should subscribers be equal to, or greater than, 256 kbit/s, in one or both directions. 14 4212 Estimated Internet users The estimated number of Internet users. A growing number of countries are measuring this through regular surveys. Surveys usually indicate a percentage of the population for a certain age group (e.g., 15-74 years old). The number of Internet users in this age group should be supplied and not the percentage of Internet users in this age group multiplied by the entire population. In situations where surveys are not available, an estimate can be derived based on the number of subscribers. The methodology used should be supplied, including reference to the frequency of use (e.g., in the last month). 14.1 4212f Percent female Internet users Share of females in the estimated number of Internet users. This is calculated by dividing the number of female Internet users by the total number of Internet users and multiplied by 100. 14.2 4212f%f Female Internet users as Share of female Internet users in the total number of females. This is percent of female population calculated by dividing the number of female Internet users by the total number of females and multiplied by 100.

3 ITU Indicator Definition code 15 424 PWLAN locations The number of Public Wireless Local Area Network (PWLAN) locations (i.e., hotspots). PWLANs are based on the IEEE 802.1b standard, commonly referred to as WiFi. 16 28 ISDN subscribers The number of subscribers to the Integrated Services Digital Network (ISDN). This can be separated by basic rate interface service (i.e., 2B+D, ITU-T Rec. I.420) and primary rate. 16.1 281 Basic rate ISDN subscribers The number of subscribers to the basic rate interface service. 16.2 282 Primary rate ISDN subscribers The number of subscribers to the primary rate interface service. 16.3 28c ISDN voice channel B-channel equivalents converts the number of ISDN subscriber lines equivalents into their equivalent voice channels, and represents the sum of basic and primary rate equivalents. The number of basic rate subscribers is multiplied by two and the number of primary rate subscribers is multiplied by 23 or 30, depending on the standard implemented. 17 4214 International Internet Total capacity of international Internet bandwidth in Mega Bits Per bandwidth (Mbit/s) Second (Mbit/s). If capacity is asymmetric (i.e., more incoming than outgoing), the incoming capacity should be provided. 17.1 4214og Outgoing Total outgoing capacity of international Internet bandwidth in Mega Bits Per Second. 17.2 4214ic Incoming Total incoming capacity of international Internet bandwidth in Mega Bits Per Second. QUALITY OF SERVICE 18 123 Waiting list for main (fixed) Un-met applications for connection to the Public Switched lines Telephone Network (PSTN) due to a lack of technical facilities (equipment, lines, etc.). The waitlist should reflect the total number reported by all PSTN service providers in the country. 19 143 Faults per 100 main (fixed) The total number of reported faults to main (fixed) telephone lines lines per year for the year. Faults, which are not the direct responsibility of the public telecommunications operator, should be excluded. This is calculated by dividing the total number of reported telephone faults for the year by the total number of main lines in operation and multiplied by 100. The number of faults per 100 main lines per year should reflect the total reported by all PSTN service providers in the country. 20 141 Percent of telephone faults Percentage of PSTN faults reported that have been corrected by the cleared by next working day end of the next working day (i.e., not including non-working days, e.g., weekends, holidays). The percent of telephone faults cleared by next working day should reflect the total number across all PSTN service providers in the country. TRAFFIC 21 1311m Local fixed telephone traffic Local fixed telephone traffic consists of effective (completed) fixed (minutes) telephone line traffic exchanged within the local charging area in which the calling station is situated. This is the area within which one subscriber can call another on payment of the local charge (if applicable). This indicator should be reported in the number of minutes. 22 1312m National (fixed) trunk National (fixed) trunk (toll) traffic consists of effective (completed) telephone traffic (minutes) fixed national telephone traffic exchanged with a station outside the local charging area of the calling station. The indicator should be reported as the number of minutes of traffic. 22.1 1313wm National outgoing fixed to Total outgoing minutes from the national fixed network to the mobile mobile traffic (minutes) cellular network within the territory. 22.2 1311im Internet Dial-up traffic The total volume in minutes of dial-up sessions over the public (minutes) switched telephone network to access the Internet. 23 132mb International incoming and Sum of international incoming and outgoing fixed traffic outgoing fixed telephone (i132m+i132mi). traffic (minutes) 23.1 132m International outgoing fixed This covers the effective (completed) fixed traffic originating in a telephone traffic (minutes) given country to destinations outside that country. The indicator should be reported in number of minutes of traffic. 23.2 132mi International incoming fixed Effective (completed) fixed traffic originating outside the country with telephone traffic (minutes) a destination inside the country. The indicator should be reported in number of minutes of traffic. 24 133wm Outgoing national mobile Total number of minutes made by mobile subscribers within a minutes country (including minutes to fixed and minutes to other mobile subscribers) (i133wm = 1331wm + 1332wm + 1332wmf).

4 ITU Indicator Definition code 24.1 1331wm Outgoing/originating mobile Number of minutes made by mobile subscribers to the same mobile minutes to same mobile network (within a country). network 24.2 1332wm Outgoing/originating mobile Number of minutes made by mobile subscribers to other mobile minutes to other mobile networks (within a country). networks 24.3 1332wmf Outgoing mobile minutes to Number of national outgoing minutes made by mobile subscribers to fixed networks fixed networks. 25.1 1333wm Outgoing/originating mobile Number of mobile minutes originating in a country to destinations minutes to international outside that country. 25.2 1335wm Incoming international Number of incoming minutes (fixed and mobile) received by mobile minutes to mobile network networks from another country. 25.3 1334wm Roaming minutes (outside Total number of roaming minutes made by own mobile subscribers home network) to make and receive calls when outside the country (outside home network), e.g., when travelling abroad. 25.4 1336wm Roaming minutes by foreign Total number of minutes made by visiting (foreign) subscribers when subscribers making and receiving calls within a country. 25.5 133sms SMS sent Total number of mobile Short Message Service (SMS) sent, both to national and international destinations. 25.6 133mms MMS sent Total number of mobile Multimedia Messaging Service (MMS) sent, both to national and international destinations. 25.7 133rm Number of countries with Total number of countries, with which there is a roaming agreement. which there is a roaming If there are several operators with a different number of roaming agreement. agreements, the total number of countries with roaming agreement. For example, if operator ‘A' has agreement with country '1', '2', '3', '4', and '5' where as operator ‘B’ has agreement with country '1, '6', and '7'. The total number of countries with which there is a roaming agreement should be ‘7’. 26 132tb International incoming and Sum of international incoming and outgoing fixed and mobile traffic outgoing total telephone traffic (i132t+i132ti). (minutes) 26.1 132t International outgoing total This covers the effective (completed) fixed and mobile traffic telephone traffic (minutes) originating in a given country to destinations outside that country. The indicator should be reported in terms of number of minutes of traffic. 26.2 132ti International incoming total Effective (completed) fixed and mobile traffic originating outside the telephone traffic (minutes) country with a destination inside the country. The indicator should be reported in terms of number of minutes of traffic. TARIFFS 27. Fixed local telephone service tariffs – residential 27.1.1 151 Installation fee for residential Installation (or connection) refers to the one-off charge involved in telephone service applying for residential basic telephone service. Where there are different charges for different exchange areas, the charge for the largest urban area should be used and specified in a note. 27.1.2 152 Monthly subscription for Monthly subscription refers to the recurring fixed charge for residential telephone service subscribing to the PSTN. The charge should cover the rental of the line, but not the rental of the terminal (e.g., telephone set) where the terminal equipment market is liberalized. Separate charges should be stated where appropriate, for first and subsequent lines. If the rental charge includes any allowance for free or reduced rate call units, this should be indicated. If there are different charges for different exchange areas, the largest urban area should be used and specified in a note. 27.1.3 153 Price of a 3-minute fixed Local call refers to the cost of a peak rate 3-minute call including telephone local call (peak the call set-up charges if applicable, within the same exchange area rate) using the subscriber's own terminal (i.e., not from a public telephone). 27.1.4 153o Price of a 3-minute fixed Local call refers to the cost of a off peak rate 3-minute call including telephone local call (off-peak the call set-up charges if applicable, within the same exchange area rate) using the subscriber's own terminal (i.e., not from a public telephone).

5 ITU Indicator Definition code Fixed local telephone service tariffs – business 27.2.1 151b Installation fee for business Installation (or connection) refers to the one-off charge involved in telephone service applying for business basic telephone service. Where there are different charges for different exchange areas, the charge for the largest urban area should be used and specified in a note. 27.2.2 152b Monthly subscription for Monthly subscription refers to the recurring fixed charge for business telephone service subscribing to the PSTN. The charge should cover the rental of the line but not the rental of the terminal (e.g., telephone set) where the terminal equipment market is liberalized. Separate charges should be stated where appropriate, for first and subsequent lines. If the rental charge includes any allowance for free or reduced rate call units, this should be indicated. If there are different charges for different exchange areas, the largest urban area should be used and specified in a note. 28 153tm International telephone call This is the cost of a fixed 3-minute directly dialled (i.e., without prices operator intervention) call originating within the country to another country. The rate should be supplied for peak rate time calls and off- peak (discount) rate calls (if applicable). The cost should be reported in national currency, with a statement on what taxes are applied. International tariffs to all countries should be provided. 29. Mobile cellular tariffs 29.1 151c Mobile cellular connection The initial, one-time charge for a new subscription. Refundable charge deposits should not be counted. Although some operators waive the connection charge, this does not include the cost of the Subscriber Identify Module (SIM) card. The price of the SIM card should be included in the connection charge. A note should indicate whether taxes are included (preferred) or not. It should also be noted if free minutes are included in the plan. 29.2 151pcard Mobile cellular - cheapest Refers to the cheapest available prepaid recharge card. recharge card value 29.3 152c Mobile cellular monthly The monthly subscription charge for mobile cellular service. Due to subscription the variety of plans available in many countries, it is preferable to use the tariff with the cheapest initiation/connection charge. If prepaid services are used (for those countries that have more prepaid than post-paid subscribers), the monthly subscription charge would be zero. If the plan includes free minutes, this should be put in a note. A note should indicate whether taxes are included (preferred) or not and what the rate is. 29.4 153c Mobile cellular - price of 3 The price of a three minute peak rate call from a mobile cellular minute local call (peak) telephone to a mobile cellular subscriber of the same network. A note should indicate whether taxes are included (preferred) or not. It should also be noted if the price refers to a pre-paid or post-paid subscription. 29.5 153co Mobile cellular - price of 3 The price of a three minute off-peak rate local call from a mobile minute local call (off-peak) cellular telephone to a mobile cellular subscriber of the same network. A note should indicate whether taxes are included (preferred) or not. It should also be noted if the price refers to a pre- paid or post-paid subscription. 29.6 153sms Mobile cellular - price of SMS Price of sending a national Short Message Service (SMS) message from a mobile handset. Internet tariffs 30. Dial-up Internet tariffs 30.1 4213c Dial-up Internet connection The initial, one-time charge for a new dial-up Internet connection. charge Refundable deposits should not be counted. A note should indicate whether taxes are included (preferred) or not. 30.2 4213s Dial-up Internet monthly The monthly subscription charge for dial-up Internet service. A note subscription should indicate whether taxes are included (preferred) or not. The note should also specify the amount of free monthly hours included if applicable. 30.3 4213p Dial-up Internet - price of per Cost of per minute (peak) connection once the free Internet hours minute (peak) connection included in the dial-up subscription are used up. A note should indicate whether taxes are included (preferred) or not. 30.4 4213po Dial-up Internet - price of per Cost of per minute (off-peak) connection once the free Internet minute (off-peak) connection hours included in the dial-up subscription is used up. A note should indicate whether taxes are included (preferred) or not.

6 ITU Indicator Definition code 30.5 4213_t20 Internet access tariff (20 hours This indicator refers to the lowest price for 20 hours of dial-up per month) Internet usage per month. It includes the tariff components of monthly line rental, line usage charge and Internet access charge, plus any tax that may be levied (as this is a service used by both residential and business consumers). The tariff chosen for a particular country would be the package for 20 hours per month that is the cheapest, that is widely available (or, in the case of regional service providers, is available in the capital city) and is available to the general public without restriction (e.g., excluding in-company or limited time offers, and excluding offers that are bundled with some other service). It assumes 20 sessions per month of average duration of one hour. 31. Broadband Internet tariffs 31.1 4213bc Broadband Internet The initial, one-time charge for a new broadband Internet connection charge connection. Refundable deposits should not be counted. A note should indicate whether taxes are included (preferred) or not. 31.2 4213bs Broadband Internet monthly The monthly subscription charge for broadband Internet service. A subscription note should indicate whether taxes are included (preferred) or not. STAFF 32 51 Total full-time Total full-time staff employed by telecommunication network telecommunication staff operators in the country for the provision of public telecommunication services, including mobile services. Part-time staff should be expressed in terms of the full-time staff equivalent. 32.1 51f Female telecommunication The number of fulltime telecommunication staff that are female. staff 32.2 51fp Female professional The number of full-time professional staff that are female. telecommunication staff Professional staff is those included in ISCO-88 group 2. 33 51w Mobile telecommunication Total number of staff employed by mobile cellular network staff operators. This refers to mobile operators’ staff only, and not staff employed by resellers. 33.1 51wf Female mobile Total number of female staff employed by mobile cellular network telecommunication staff operators. This refers to mobile operators’ staff only, and not staff employed by resellers. 33.2 51wfp Female professional mobile Total number of professional female staff employed by mobile telecommunication staff cellular network operators. This refers to mobile operators’ staff only, and not staff employed by resellers. Professional staff is those included in ISCO-88 group 2. REVENUE 34 75 Total revenue from all This is the total (gross) telecommunication revenue earned from all telecommunication services (fixed, mobile and data) services within the country. This should exclude revenues from non-telecommunications services. Revenue (turnover) consists of telecommunication service earnings during the financial year under review. Revenue should not include monies received in respect of revenue earned during previous financial years, neither does it include monies received by way of loans from governments, or external investors, nor monies received from repayable subscribers' contributions or deposits. Revenues should be net of royalties. 34.1 71 Revenue from fixed telephone Revenue received from fixed telephone connection, subscription service and calls. 34.1.1 711 Revenue from fixed telephone Revenue received for connection (installation) of fixed telephone connection charges service. This may include charges for transfer or cessation of service. 34.1.2 712 Revenue from fixed telephone Revenues from recurring charges for subscription to the PSTN subscription charges including equipment rentals where relevant. 34.1.3 713 Revenue from fixed telephone The sum of income from local, national long distance and calls international calls. 713 = 7131 + 7132 + 7133. 34.1.3.1 7131 Revenue from local calls Revenue from fixed local calls based on applicable retail charges on users. 34.1.3.2 7132 Revenue from national long Revenue from fixed national long distance calls based on distance calls applicable retail charges on users. 34.1.3.3 7133 Revenue from international Revenue from fixed international calls based on applicable retail calls charges on users.

7 ITU Indicator Definition code 34.2 741 Revenue from mobile Revenues from the provision of all types of mobile communications communications services such cellular, private trunked radio and radio paging. 34.3 741d Mobile data revenues Revenues from mobile data services such as text messaging (SMS), multimedia messaging (MMS), high-speed network access, WAP use, etc. 34.4 741m Text and multimedia Revenues from text messaging and multimedia messaging (SMS messaging revenues and MMS). 34.5 731 Revenue from data services Revenues from data services such as data communications (e.g., ) and Internet access, but not telegram or telex. 34.6 7311 Revenue from Internet Revenue from Internet service based on applicable retail charges services on users. 34.7 732 Revenue from leased lines Revenue from the provision of leased lines. 34.8 733 Revenue from fixed value- Represents the revenue generated by the telecommunication added telecommunication service sector for fixed value-added telecommunication services services (for example, call forwarding, conference call, detailed billing etc) 34.9 74 Other telecommunication Any other revenues not accounted for elsewhere for the provision of revenues public telecommunication services. Respondents should indicate in a note what the main sources of "other" telecommunications revenues are. INVESTMENT 35 81 Total annual investment in Also referred to as annual capital expenditure, this is the gross telecom annual investment in telecom (including fixed, mobile and other services) for acquiring property and network. The term investment means the expenditure associated with acquiring the ownership of property (including intellectual and non-tangible property such as computer software) and plant. This includes expenditure on initial installations and on additions to existing installations where the usage is expected to be over an extended period of time. Note that this applies to telecom services that are available to the public, and excludes investment in telecom software or equipment for private use. 35.1 83 Fixed telephone service Annual investment on equipment for fixed telephone service. investment 35.2 841m Mobile communication Annual investment on equipment for mobile communication investment networks. 35.3 841f Foreign investment Annual investment in telecom coming from foreign sources, also referred to as Foreign Direct Investment (FDI). COMMUNITY ACCESS INDICATORS 36 PIAC5 Total number of public Refers to the total number of public Internet access centres (PIAC). Internet access centres A PIAC is a site, location, or centre of instruction at which Internet (PIAC) access is made available to the public, on a full-time or part-time basis. This may include telecentres, digital community centres, Internet cafés, libraries, education centres and other similar establishments, whenever they offer Internet access to the general public. All such centres should have at least one public computer for Internet access. 36.1 PIAC6 Total number of Digital Refers to the total number of a nation's Digital Community Centres Community Centres (DCC) (DCC). A DCC is a place where the public can access Internet services from terminal facilities placed at their disposal. A DCC is an undertaking based on a government framework for universal access. It should offer equitable, universal and affordable access. A DCC is a sub-category of a PIAC but there are some minimum requirements for a public Internet access centre (PIAC) to be considered a DCC. Every DCC should have at least one computer and one printer and a minimum connection speed of 64 kbit/s per centre to the Internet Service Provider (ISP). DCC users should also be provided with support and maintenance and it should be opened a minimum of 20 hours per week. 36.2 PIAC7 Total number of other public Refers to the total number of other public Internet access centres Internet access centres (not PIACs and not DCCs). Other PIACs include cybercafés. (PIAC) Education Centres may be classified as a DCC or a PIAC, depending on the conditions they satisfy (see indicator 36 and 36.1)

8 ITU Indicator Definition code 36.3 PIAC3 Number of localities with Refers to all localities (a nation's villages, towns, and cities) that public Internet access centres have at least one public Internet access centre (PIAC). A PIAC is a (PIAC) site, location, or centre of instruction at which Internet access is made available to the public, on a full-time or part-time basis. 36.4 PIAC1 Percentage of localities with A public Internet access centre (PIAC) is a site, location, centre of public Internet access centres instruction at which Internet access is made available to the public, (PIAC) on a full-time or part-time basis. This may include telecentres, digital community centres, Internet cafés, libraries, education centres and other similar establishments, whenever they offer Internet access to the general public. All such centres should have at least one public computer for Internet access. Localities refer to a country's villages, towns and cities. The percentage of localities with public Internet access centres (PIACs) is computed by dividing the number of localities with at least one PIAC by the total number of the country's localities and multiplying by 100. The indicator should be broken down by range (number) of inhabitants. This indicators will be used to measure the WSIS target "to connect villages with ICTs and establish community access points" by 2015. 36.5 PIAC2 Percentage of the population Measures the number of inhabitants enjoying PIAC coverage as a with access to a public proportion of the country's total population. When a locality (village, Internet access centre (PIAC) town, city, etc.) has at least one PIAC, then the entire population living in this locality is considered to be served by that PIAC. 36.6 PIAC4 Target population for DCC Refers to the potential population (the potential population refers to (Digital Community Centres) anyone of age 6 years or more) minus the number of non- services community Internet users (non-community Internet users are those citizens that have Internet access from a point different from a PIAC, for example from at home). 36.7 PIAC8 Total number of computers in Refers to the total number of computers available in all Digital Digital Community Centres Community Centres. A DCC is a place where the public can access (DCC) Internet services from terminal facilities placed at their disposal. See indicator 36.1 for the definition of a DCC. 36.8 PIAC9 Actual Digital Community To calculate the actual DCC usage percentage, countries should Centre (DCC) usage divide the actual number of DCC users by the DCC target percentage population (see indicator 36.6 for definition) for DCC services and multiply by 100. A user is defined as a person who accesses the Internet at least once a month. OTHER INDICATORS 37 955 Number of radio sets The total number of radio sets. A radio set is a device capable of receiving broadcast radio signals, using popular frequencies, such as FM, AM, LW and SW. A radio set may be a stand-alone device, or it may be integrated into another device, such as a Walkman, a car or an alarm clock. 38 965 Number of TV sets The total number of television sets. A television set is a device capable of receiving broadcast television signals, using popular access means such as over-the-air, cable and satellite. A television set may be a stand-alone device, or it may be integrated into another device, such as a computer or a . It may be useful to distinguish between digital and analogue signal delivery and between TV sets receiving only a limited number of signals (usually over-the-air) and those that have multiple channels available (e.g., by satellite or cable). 39 965m Total number of multi-channel 965m=965c+965s. TV subscribers This is the total number of multi-channel TV subscribers (both terrestrial and satellite). 39.1 965c Number of terrestrial multi- Number of terrestrial multi-channel TV such as cable TV, digital channel TV subscribers terrestrial TV, Microwave Multi-point Distribution systems (MMDS) and Satellite Master Antenna Television (SMATV) subscribers. 39.2 965s Direct to Home satellite The number of subscribers to a home satellite antenna that can antenna subscribers receive directly from satellites. 40 965cp Homes passed by multi- Number of households that have a multi-channel (both terrestrial channel TV and satellite) television connection whether they are subscribing or not.

9 ITU Indicator Definition code 41 422 Number of Personal The number of Personal Computers (PC) measures the number of Computers computers installed in a country. The statistic includes PCs, laptops, notebooks etc, but excludes terminals connected to mainframe and mini-computers that are primarily intended for shared use, and devices such as smart-phones that have only some, but not all, of the functions of a PC (e.g., they may lack a full- sized keyboard, a large screen, an Internet connection, drives etc).

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