M A R K Y O U R C A L E N D A R S April 26 – 28, 2011 (Tuesday – Thursday) InterContinental Dallas

www.bbpmag.com email: [email protected] twitter.com/bbpmag

TO SPONSOR OR EXHIBIT: email [email protected] or call 505-867-2668 Get ConneCted at the Summit

Executives from Hilda Legg, Broadband Properties vice chair, with a Can’t-miSS event mutifamily technology LeaderShip roLe in the Jonathan Adelstein, RUS administrator, and Galen leader Mac-Gray display broadband poLiCy arena for the fiber Community Updike, Arizona’s telecom development manager. “Broadband Properties Magazine’s annual summit has Cornerstone Award “I’m very appreciative of the leadership role that Broadband become a can’t-miss event for the fiber community. for helping owners Properties is playing in the broadband policy arena, particularly It’s packed with good speakers, good information, and increase profits. as it relates to the production of the annual Broadband good opportunities for networking.” Properties Summit—which is one of the largest gatherings of broadband leaders from across the country each year. The – Jim Baller, President summit provides a rare opportunity to hear a wide range of Baller Herbst Law Group perspectives concerning the deployment and adoption of broadband services—and a unique opportunity for participants to discuss and collaborate, as well as establish synergies and partnerships that might not otherwise be formed.” – Brent Legg, VP State Development Connected Nation

Dynamic keynoter Lev Gonick, CIO, Case Western Reserve, expands on bringing 1 Gbps fiber connections to the inner city.

Federal Perspectives on Broadband Infrastructure: Jane Patterson, executive director David Villano, RUS. Anne of the e-NC Authority, highlights the Neville, National Broadband fundamentals of organizing to deliver Mapping Program. Mark Monroe Keedo, Navajo high bandwidth to rural areas. DeFalco, Appalachian Tribal Utility Authority, Regional Commission. tells how tribes are over- coming challenges ContaCtS and ideaS that to obtaining wiLL enhanCe my effortS broadband. Kevin Meagher, CEO, “The world of high speed broadband has opened a whole new door Intamac and Daniel Chui, for libraries to serve their communities. Having the opportunity to director of emerging listen to speakers and network with service providers, project technology and media, managers, government officials, and the like at the Summit was Alcatel-Lucent, discuss powerfuL incredibly stimulating and gave me contacts and ideas that will how the market for smart KeynoteS . . . greatly enhance my efforts to help libraries make progress in home apps over fiber “The keynotes were deploying advanced telecommunications services. This librarian Cheryl Barraco, will explode in the powerful, timely and felt right at home among the techies! I commend Summit staff for Director of coming years. informative.” making success look so easy!” Telecommunications, – Jon Onley, Avalon Bay Community Network Manager – Peggy D. Rudd, Director and Librarian Communities Inc. Pend Oreille PUD Texas State Library and Archives Commission here’s what attendees are saying about the 2010 Summit! make plans to attend the 2011 Summit now. april 26 – 28, 2011 • interContinental dallas • www.bbpmag.com • To sponsor or exhibit: email [email protected] or call 505-867-2668 GeT connecTed AT The summIT

summIT wAs excellenT . . . conFerence And mAGAzIne GeT beTTer All The TIme I thought the conference was excellent and appreciated the opportunity to be there. The conference and the BBP magazine continue to get better all the time and that is saying something in this day and age. Reading the BBP magazine cover to cover is S.O.P., standard operating procedure!” – Terry Johnson, President Utility Communications Network

Contributing editor Joe Bousquin reAlly enjoyed IT . . . GreAT Vice Chairman Legg moderates a For new TechnoloGy And interviews the FCC’s general session Rob Curtis, director of event featuring neTworkInG deployment for the fiber deployers “I really enjoyed the 2010 Summit. I found the National Broadband from the Exhibit Hall to be a great place to get up to Plan. magazine’s speed on new technology and network with Property of many other fiber professionals. Overall the the Month Summit was very well done. Count me and department. my team in again next year!” – William Shreffler, President and CEO Solomon Ketema, telecommu- Pulse Broadband LLC nications manager, Southern Management Corp., holds UTOPIA’s Chris Hogan, the Cornerstone Award SMC VP marketing and received for transforming a operations, explains Keynoter Jim Baller and Summit Master of Ceremonies 200-year-old textile mill into a the turnaround that fiber-connected community. won the organization Diane Kruse compare notes a Cornerstone Award. Tanya Oberle and during a session. Gurpaul Singh, CEO, Asset Essentials, enjoy the Summit’s excellent The AbsoluTe besT food and ambience. PlAce To leArn AbouT The FuTure oF broAdbAnd leArn From ImPorTAnT GovernmenT oFFIcIAls “The National Broadband Plan And emPloyees is going to turn our country “The Summit was a great place to hear from key people in the government.” and our industry upside down. Broadband Properties – Sam Coleman, Senior Data Engineer has the best, most authori- Vermont Telephone Company tative and comprehensive coverage of broadband of any trade publication in the industry. I’ve attended the Summit for several years, and it’s the absolute best place to hear about the issues and see the products that will shape the future of broadband. If you can only go to one confer- ence, make it the Broadband Properties Summit.” – Kermit L. Ross, Principal Millennium Marketing GeT connecTed AT The summIT

summIT wAs excellenT . . . conFerence And mAGAzIne GeT beTTer All The TIme I thought the conference was excellent and appreciated the opportunity to be there. The conference and the BBP magazine continue to get better all the time and that is saying something in this day and age. Reading the BBP magazine cover to cover is S.O.P., standard operating procedure!” – Terry Johnson, President Utility Communications Network

Contributing editor Joe Bousquin reAlly enjoyed IT . . . GreAT Vice Chairman Legg moderates a For new TechnoloGy And interviews the FCC’s general session Rob Curtis, director of event featuring neTworkInG deployment for the fiber deployers “I really enjoyed the 2010 Summit. I found the National Broadband from the Exhibit Hall to be a great place to get up to Plan. magazine’s speed on new technology and network with Property of many other fiber professionals. Overall the the Month Summit was very well done. Count me and department. my team in again next year!” – William Shreffler, President and CEO Solomon Ketema, telecommu- Pulse Broadband LLC nications manager, Southern Management Corp., holds UTOPIA’s Chris Hogan, the Cornerstone Award SMC VP marketing and received for transforming a operations, explains Keynoter Jim Baller and Summit Master of Ceremonies 200-year-old textile mill into a the turnaround that fiber-connected community. won the organization Diane Kruse compare notes a Cornerstone Award. Tanya Oberle and during a session. Gurpaul Singh, CEO, Asset Essentials, enjoy the Summit’s excellent The AbsoluTe besT food and ambience. PlAce To leArn AbouT The FuTure oF broAdbAnd leArn From ImPorTAnT GovernmenT oFFIcIAls “The National Broadband Plan And emPloyees is going to turn our country “The Summit was a great place to hear from key people in the government.” and our industry upside down. Broadband Properties – Sam Coleman, Senior Data Engineer has the best, most authori- Vermont Telephone Company tative and comprehensive coverage of broadband of any trade publication in the industry. I’ve attended the Summit for several years, and it’s the absolute best place to hear about the issues and see the products that will shape the future of broadband. If you can only go to one confer- ence, make it the Broadband Properties Summit.” – Kermit L. Ross, Principal Millennium Marketing GeT connecTed AT The summIT co-hosT & sPonsors exhIbITors co-hosT

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secure your seat today by calling 877-588-1649, To exhibit or sponsor, contact: Irene Prescott at or visit our website at www.bbpmag.com [email protected], or call 505-867-2668 GeT connecTed AT The summIT co-hosT & sPonsors exhIbITors co-hosT

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secure your seat today by calling 877-588-1649, To exhibit or sponsor, contact: Irene Prescott at or visit our website at www.bbpmag.com [email protected], or call 505-867-2668 GeT connecTed AT The summIT

The summIT Is The leAdInG evenT For neTwork buIlders And dePloyers. Expanded Multi-Housing Program The Broadband Properties Summit is the leading venue for information on digital and broadband technologies for buildings and communities. With a focus on residential properties, developments and municipalities, An Agenda developed by Industry leaders the Summit has become a must-attend event for network builders and large-scale and wholesale buyers and users of broadband technologies, equipment, and services. mdu co-chairmen: A reGulAr venue For IndusTry leAders Developers and property owners are strongly represented, including recently from the property field alone organizations such as:

• Essex Property Trust • Fairfield Residential • Holiday Retirement • Choice Property Resources • Tonti Properties • American Campus Communities • The Trump Organization • Inland American Communities • Archstone-Smith • Trimarchi Property Management • Related Companies • Forest City • Avalon Bay Communities • Equity Residential • Camden Property Trust • Post Properties • United Dominion Realty Trust • AIMCO • AMLI Residential • Capstone Real Estate Management • Colonial Properties Trust • Waterton Residential • Michelson Realty • BRE Properties • Edward Rose Companies • Mastec, Inc. • Riverstone Residential Group • Verde Apartment Communities chris Acker henry Pye steve sadler Director, Velocity Advisory Services Vice President, Resident Technology Solutions, Vice President, Ancillary Services, • Atticus Real Estate • BH Management • Buckingham Companies • E & S Ring Management Corporation RealPage, Inc. RealPage, Inc. Post Apartment Homes, L.P. • Flournoy Properties • JMG Realty • Pulte Homes • The Michelson Organization • The Roberts Companies • Westdale Asset Management and many others. The 2011 Advisory Panel of Property owners Includes: The numerous providers included private cable operators and independent telcos plus all the brian mcIntire major incumbents. Municipal officials and economic development professionals Director of Information Technology – Buckingham Companies make up an important segment of participants that grows with each event. cheryl barraco Director of Telecommunications – Avalon Bay Communities, Inc michael halbrook sTArT PlAnnInG now For summIT 2011 Ancillary Business Manager – Mid-America Apartment Communities This year’s event will once again be hosted Programs now being planned involve: jeffrey bond at the InterContinental Hotel – • The latest broadband strategies of cities and Vice President, Ancillary Services – Related an excellent hotel in a vibrant neighborhood communities • Lessons learned from others – jorge de cardenas full of superb dining and other attractions. what to emulate and what to avoid • Sessions on Sr. Vice President Information Technology – American Campus Communities The InterContinental is convenient to the two main getting your customers and constituents on board karen seemann airports in Dallas – DFW and Love Field – and adjacent to with your plans. • Panels on increasing the ROI Director Ancillary Income – Essex Property Trust Addison Airport, ideal for private aircraft. of your buildings. • Roundtables on improving the appeal of your properties. kent mcdonald It’s the leading event for Director of Communications Services – AIMCO network builders and deployers. Who Should Attend: mark bershenyi The Summit is widely recognized as the number one Attendees include all those involved in the design Director of Contracts – Archstone Smith venue for information on digital and broadband and development of communities, including: michael burnette technologies for buildings and communities. • Real Estate Developers • Property Owners • Independent Vice President, IT – Place Properties Telcos • Municipal Officials • Private Cable Operators Activities and Sessions Include: • Town Planners • Economic Development Professionals robert bishop • Newest Case Studies on How Broadband Vice President – Riverstone Residential Group • Architects and Builders • System Operators • Investors Spurs Economic Development • Applications to Generate • Utility Organizations • System Integrators steve merchant Profits for Network Operators • Awards for Today’s Leading Vice President of Revenue Strategy – Equity Residential Broadband Communities • World-Class Keynoters Register Early to Receive Major Discounts Terry Fulbright • Evening Receptions and Networking Events Special Reduced Rates Now in Effect Vice President, Director of Ancillary Services – UDR, Inc. woodrow stone April 26 – 28, 2011 - dallas Sr. Director, PMO – Pinnacle online registration starts nov. 1 * Prior to nov. 1 call 877-588-1649 secure your seat today by calling 877-588-1649, To exhibit or sponsor, contact: Irene Prescott at or visit our website at www.bbpmag.com [email protected], or call 505-867-2668 GeT connecTed AT The summIT

The summIT Is The leAdInG evenT For neTwork buIlders And dePloyers. Expanded Multi-Housing Program The Broadband Properties Summit is the leading venue for information on digital and broadband technologies for buildings and communities. With a focus on residential properties, developments and municipalities, An Agenda developed by Industry leaders the Summit has become a must-attend event for network builders and large-scale and wholesale buyers and users of broadband technologies, equipment, and services. mdu co-chairmen: A reGulAr venue For IndusTry leAders Developers and property owners are strongly represented, including recently from the property field alone organizations such as:

• Essex Property Trust • Fairfield Residential • Holiday Retirement • Choice Property Resources • Tonti Properties • American Campus Communities • The Trump Organization • Inland American Communities • Archstone-Smith • Trimarchi Property Management • Related Companies • Forest City • Avalon Bay Communities • Equity Residential • Camden Property Trust • Post Properties • United Dominion Realty Trust • AIMCO • AMLI Residential • Capstone Real Estate Management • Colonial Properties Trust • Waterton Residential • Michelson Realty • BRE Properties • Edward Rose Companies • Mastec, Inc. • Riverstone Residential Group • Verde Apartment Communities chris Acker henry Pye steve sadler Director, Velocity Advisory Services Vice President, Resident Technology Solutions, Vice President, Ancillary Services, • Atticus Real Estate • BH Management • Buckingham Companies • E & S Ring Management Corporation RealPage, Inc. RealPage, Inc. Post Apartment Homes, L.P. • Flournoy Properties • JMG Realty • Pulte Homes • The Michelson Organization • The Roberts Companies • Westdale Asset Management and many others. The 2011 Advisory Panel of Property owners Includes: The numerous providers included private cable operators and independent telcos plus all the brian mcIntire major incumbents. Municipal officials and economic development professionals Director of Information Technology – Buckingham Companies make up an important segment of participants that grows with each event. cheryl barraco Director of Telecommunications – Avalon Bay Communities, Inc michael halbrook sTArT PlAnnInG now For summIT 2011 Ancillary Business Manager – Mid-America Apartment Communities This year’s event will once again be hosted Programs now being planned involve: jeffrey bond at the InterContinental Hotel – • The latest broadband strategies of cities and Vice President, Ancillary Services – Related an excellent hotel in a vibrant neighborhood communities • Lessons learned from others – jorge de cardenas full of superb dining and other attractions. what to emulate and what to avoid • Sessions on Sr. Vice President Information Technology – American Campus Communities The InterContinental is convenient to the two main getting your customers and constituents on board karen seemann airports in Dallas – DFW and Love Field – and adjacent to with your plans. • Panels on increasing the ROI Director Ancillary Income – Essex Property Trust Addison Airport, ideal for private aircraft. of your buildings. • Roundtables on improving the appeal of your properties. kent mcdonald It’s the leading event for Director of Communications Services – AIMCO network builders and deployers. Who Should Attend: mark bershenyi The Summit is widely recognized as the number one Attendees include all those involved in the design Director of Contracts – Archstone Smith venue for information on digital and broadband and development of communities, including: michael burnette technologies for buildings and communities. • Real Estate Developers • Property Owners • Independent Vice President, IT – Place Properties Telcos • Municipal Officials • Private Cable Operators Activities and Sessions Include: • Town Planners • Economic Development Professionals robert bishop • Newest Case Studies on How Broadband Vice President – Riverstone Residential Group • Architects and Builders • System Operators • Investors Spurs Economic Development • Applications to Generate • Utility Organizations • System Integrators steve merchant Profits for Network Operators • Awards for Today’s Leading Vice President of Revenue Strategy – Equity Residential Broadband Communities • World-Class Keynoters Register Early to Receive Major Discounts Terry Fulbright • Evening Receptions and Networking Events Special Reduced Rates Now in Effect Vice President, Director of Ancillary Services – UDR, Inc. woodrow stone April 26 – 28, 2011 - dallas Sr. Director, PMO – Pinnacle online registration starts nov. 1 * Prior to nov. 1 call 877-588-1649 secure your seat today by calling 877-588-1649, To exhibit or sponsor, contact: Irene Prescott at or visit our website at www.bbpmag.com [email protected], or call 505-867-2668 Editor’s Note Covering All

EDITORIAL DIRECTOR Scott DeGarmo PUBLISHER The Bases Nancy McCain [email protected]

Corporate Editor, BBP LLC Steven S. Ross [email protected] The future of pay TV may be murky, but any new

Editor Masha Zager services will require solid infrastructure. [email protected]

ADVERTISING SALES Irene G. Prescott bout the future of video services, gued. When technology and consumer [email protected] confusion reigns supreme. In this behavior are shifting rapidly, no one can Marketing Specialist issue of Broadband Properties, we be too certain about the future. All we Meredith Terrall A [email protected] do our level best to add to the confusion. can do is present the evidence and a vari- DESIGN & PRODUCTION Will over-the-top video erode pay-TV ety of thoughtful opinions. Karry Thomas profits? In Making the Third Way for For service providers, property devel- Contributors Joe Bousquin Broadband Work, James Salter of At- opers, municipalities and other network David Daugherty, Korcett Holdings Inc. Richard Holtz, InfiniSys lantic Engineering Group says yes: “Sell owners, these are confusing times. How- W. James MacNaughton, Esq. your CATV stock now! If video remains ever, one issue is perfectly clear: As pro- Henry Pye, RealPage Bryan Rader, Bandwidth Consulting LLC the cornerstone of their business, they are gramming goes to higher-definition and Robert L. Vogelsang, Broadband Properties Magazine in trouble.” 3-D formats and as more video streams Broadband Properties LLC Kurt Scherf of Parks Associates dis- are added for each household, more ro- PRESIDENT & CEO agrees; in Searching for Success, he says bust network infrastructure is required. Scott DeGarmo That’s true whether the programming SENIOR VICE PRESIDENT pay-TV services such as FiOS TV outper- CHIEF FINANCIAL OFFICER originates on the Web or with a managed form over-the-top services today and will Himi Kittner video service; whether customers watch VICE PRESIDENT, maintain their edge: “That huge scale is BUSINESS & OPERATIONS programs on their televisions, PCs, iPads Nancy McCain an advantage for the pay-TV operators. or smart phones (or all of them); whether Audience Development/Digital Strategies What are the online services going to of- Norman E. Dolph they use interactive widgets; and whether fer that’s any better?” CHAIRMAN OF THE BOARD they pay by the movie or by the month. Robert L. Vogelsang Bryan Rader, in the Provider Perspec- In any plausible scenario, bandwidth VICE CHAIRMAN tive column, has a different take alto- The Hon. Hilda Gay Legg needs will keep rising, and network sta- gether on OTT video. He says, “Yes, it’s BUSINESS & EDITORIAL OFFICE bility and reliability will become increas- Broadband Properties LLC 1909 Avenue G the next challenge in our business. But it Rosenberg, Tx 77471 ingly critical. As Henry Pye and Chris 281.342.9655, Fax 281.342.1158 is also our next big opportunity.” Acker point out in the Owners Corner WWW.BROADBANDPROPERTIES.COM Analyst Clifford Holliday, in FiOS column, “Where the infrastructure is an- vs. U-verse, describes the massive efforts tiquated or installed poorly, owners will Verizon and AT&T have made to enter find themselves falling even further be- and succeed in the pay-TV market; the hind the communities across the street.” Leading Broadband Application Provid- Network owners will have to make ers feature profiles many companies that educated guesses about the services and have placed large bets on OTT video. features that will appeal to their custom- Broadband Properties (ISSN 0745-8711) (USPS 679-050) In this issue, you will also find diver- (Publication Mail Agreement #1271091) is published 8 times ers. But they won’t have to guess about the a year at a rate of $24 per year by Broadband Properties LLC, gent opinions about whether IPTV is the need for reliable, future-proof networks. 1909 Avenue G, Rosenberg, TX 77471. Periodical postage video technology of the future, whether Whether network owners offer dou- paid at Rosenberg, TX, and additional mailing offices. POSTMASTER: Please send address changes to Broadband Google TV will succeed in making deals ble-play, triple-play or home-run services Properties, PO Box 303, Congers, NY 10920-9852. (see page 33), they can cover all their bases CANADA POST: Publications Mail Agreement #40612608. with service providers (or succeed at all), Canada Returns to be sent to Bleuchip International, PO Box whether consumers really want “apps” on by keeping their networks up to date. 25542, London, ON N6C 6B2. Copyright © 2010 Broadband Properties LLC. All rights their TV sets and other questions. reserved. Forthcoming issues of BBP will offer still more conflicting opinions, all (we hope) well informed and persuasively ar- [email protected]

8 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Walker and Associates is uniquely positioned to assist you in your broadband projects. Capabilities range from RUS/RDUP approved products to national certifi cations. Walker has the products, solutions, experience and expertise that can provide you the greatest opportunities as you extend your customer Contact us today to learn about our reach. Broadband Stimulus Ready Programs!

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BBP FTTH 2010 Issue Ad.indd 1 7/27/2010 2:57:15 PM Table of Contents

DEPARTMENTS IN THIS ISSUE Editor’s Note . 8 Provider Perspective The Bandwidth Hawk...... 12 Let’s Get on Top of Over-the-Top Video | 14 BBP Marketplace...... 119 By Bryan J. Rader ■ Bandwidth Consulting LLC Advertiser Index...... 120 Residents in communities served by private cable operators are Calendar ...... 120 early adopters of over-the-top video. PCOs should be early to offer customized online packages. Owners Corner Cover Story The Future of Cable TV: Part 2 | 16 The 2010 FTTH Conference in Las Vegas By Chris Acker and Henry Pye ■ RealPage It’s All About the Bandwidth: Welcome From IPTV solves many of the problems of delivering video in multifam- ily communities. However, it requires up-to-date and well-main- FTTH Council President Joe Savage | 62 tained infrastructure. Q&A With the FTTH Council’s Incoming President, Daniel O’Connell | 64 Metrics Guide to the Exhibit Floor | 66 Proposal and Bill of Materials | 18 Agenda at a Glance | 67 By David Lippke ■ Korcett Holdings Featured Exhibitors | 70 What to expect from a proposal and bill of materials for a data access network. News Releases | 73 Why We Need More Fiber TECHNOLOGY Why Do People Care About Bandwidth? | 20 By Peter Cochrane ■ Cochrane Associates A New Fiber Deployment Technique An international telecom consultant shares his wish list for high- bandwidth applications. for Brown­field Conversions | 53 By Michael K. Hebbard ■ Kabel-X USA Fiber Deployment Roundup Old cable never dies … it just becomes conduit for new fiber cable. Fiber to the Home at an In­flection Point | 22 Find out how Buckeye CableSystem converted a neighborhood By Masha Zager ■ Broadband Properties from HFC to FTTH quickly and inexpensively. RUS funds a new batch of FTTH projects, Canadian incumbent – Digital edition bonus section: additional photos – telcos accelerate their fiber deployments and much, much more. – Digital edition bonus section: International Deployments – Broadband Apps Property of the Month Alexan Midtown, Sacramento | 40 Leading Broadband Application Providers | 78 By Joe Bousquin ■ Contributing Editor, Broadband Properties A BBP Staff Report Developers of a new apartment community in Sacramento were Profiles of companies whose products and services are driving the pleasantly surprised to find that SureWest’s fiber ran right past the buildout of fiber to the home and other ultra-broadband networks. front door. Bringing fiber to the unit helped the new development command high rents in a depressed market. Google TV: The Greatest or Just the Latest? What Google TV Means for Community Broadband Service Providers | 108 Making the Third Way for Broadband Work | 45 ■ Should video service providers work with Google TV, compete By James Salter Atlantic Engineering Group Open-access networks can bring broadband services to underserved with it, discourage its use or just hope it goes away? areas. Here are three ways to make the “third way” work. Why Google TV Can Succeed In Spite Industry Analysis of the Cable Companies | 110 | 48 By Bill Niemeyer ■ The Diffusion Group FiOS vs. U-verse By Clifford R. Holliday ■ B & C Consulting Services Google TV apps may be enticing enough to draw consumers – and The battle of the giants: Verizon and AT&T took different ap- possibly cable TV companies as well. proaches to building their next-generation networks. Which of Searching for Success | 112 them was right, and why? By Kurt Scherf ■ Parks Associates Pay-TV providers don’t need Google’s help to offer easy search, BUT WAIT…THERE’S MORE! diverse content or interactive services. The Digital Edition of Broadband Properties now includes free online- New and Noteworthy only bonus material. International news, extra photographs and Application News in Brief | 115 other features are now available to supplement the print edition. Visit A roundup of recent news stories about broadband applications. www.bbpmag.com/bbponline.php to see this month’s Digital Issue.

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Flexible Enclosure Solutions www.primextelecom.com T: 604.881.7875 TF: 1.877.881.7875 1101010010_THE_BANDWIDTH_HAWK_0101101011 India: Where US Vendors Can Find New Business FTTH is becoming part of the Indian broadband mix by piggybacking on mobile services.

By Steven S. Ross ■ Broadband Properties

ndia may be the only place on the are scrambling to get onto the build list. planet where the information high- One such community in Chennai has Iway has spawned an actual highway: 6,000 dwelling units. The first builds Chennai’s IT Expressway, an eight- were announced in Hyderabad (85 sites) lane toll road built so that workers can in February, Jaipur in March and Chen- easily commute to the city’s booming nai in August. BSNL plans to build software and call-center district. An FTTH networks in 25 cities across In- elevated commuter railway runs along- dia by 2012, with 2 million subscribers. side it. Trains go by, bulging with pas- Subscribers will get GPON services up sengers – easy to see because they speed to 100 Mbps (maybe more; the official by with their doors open. The Chennai tariff offers up to 2 Gbps). BSNL sees campus of the famed Indian Institute of IPTV as the revenue driver but expects Technology is at the northern end of the to implement other consumer services as road, along with two dozen other col- well, such as smart-grid energy conser- leges and universities. vation schemes. The country has just auctioned off Rajeev Agrawal, general manager 3G and 4G spectrum and expects to have government-owned but no longer a state of BSNL’s Hyderabad telecom opera- 75 million subscribers by 2015. Most monopoly) is the nation’s largest landline tion, says, “Instead of installing copper families now have at least one 2.5G cell operator, with 50 million households, it lines for new apartments, we can install phone; there are about 400 million cel- lags in cellular. Eventually, it will have to FTTH wherever it is feasible. If there lular subscribers, with 10 million added lease access to many of those sites from is a demand for FTTH in the existing each month. other operators. buildings, we will definitely replace “The India telecom market will On a recent visit to the United States, the existing copper wire network with transform from a voice-centric industry Kuldeep Goyal, chairman and manag- FTTH.” BSNL will also serve busi- to a data economy,” says Adlane Fellah, ing director of BSNL, said that by 2011, nesses – Agrawal says BSNL has demon- research director at Canadian research up to 5 percent of all Indian households strated fiber to scores of large enterprises firm Maravedis. would be passed by FTTH. That would in Hyderabad alone and has received an This cellular strategy is key to fiber be more than 20 million homes and is enthusiastic response. to the home. With twice as many cellu- plainly ridiculous. But even the actual- Contracts for the first phase of the lar customers as the United States has in ity is amazing. 25-city build, to 500,000 subscrib- one-thirteenth the land area, the country BSNL is offering FTTH on a take- ers, are already being awarded. Sterlite is densely packed with cell sites. Between or-pay basis to greenfield and fairly new Technologies snagged the first big one, the fiber-fed cell sites and the fiber-fed apartment blocks and gated communi- for $77 million. For security reasons, nodes of Bharat Sanchar Nigam Limit- ties with at least 50 dwelling units. De- BSNL wants to avoid Chinese equip- ed’s (BSNL’s) nearly completed, 700-city velopers and homeowner associations ment providers. BBP ADSL2+ build, fiber trunk is just about every where. BSNL intends to become In- dia’s first major FTTH provider by turn- About the Author ing cell sites into local POPs and config- Contact the Hawk at [email protected]. See his latest post, on math uring hookups as self-healing loops from errors in the National Broadband Plan, at the Editor’s Blog, www.bbpmag.com site to site. But although BSNL (which is

12 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Come see us at the 2010 FTTH ConFerenCe & expo booTH 220 Provider Perspective Let’s Get on Top of Over-the-Top Video Repeat after me: It’s an opportunity, not a threat. Our customers want OTT video, and some of them even want to pay for it.

By Bryan Rader ■ Bandwidth Consulting LLC

here’s a lot of over-the-top hype According to media research com- it’s the next challenge in our business. about over-the-top video. This pany Nielsen, 25-year-old males are the But it is also our next big opportunity. Tnew market category threatens to cohort most likely to watch video over For years, PCOs have been effective have a seismic impact on all multichan- broadband. Twenty-somethings who are at identifying the types of consumers nel providers’ businesses, according to establishing their careers and who grew living in the apartment communities many cable TV experts. up on broadband are the heaviest users they serve – young professionals; ac- As with any new, hyped-up trend – of over-the-top video. This means that tive retirees; families; speakers of Span- Facebook, Frappucinos, anything new as this trend goes mainstream – and I ish, Russian or Indian languages; and from Apple – we must slow down and think it already has – our customer is so forth. We have customized channel understand its impact on our market leading the charge. Yikes! lineups – particularly for bulk properties before we assume the worst. New trends Many fear that this shift in viewing – to meet the needs of each MDU’s resi- often present initial challenges, but they habits, by transforming couch-potato dent profile. Why not do it again, this can lead to great opportunities. remote-control clickers into watchers time customizing our online offerings? The online video market has devel- on iPads in Starbucks, will lead to cord- Imagine a customer in a predominantly oped quickly. According to comScore, cutting. This is cable operators’ biggest Spanish community going to a PCO’s Hulu had 40 million unique viewers in fear – that the average subscriber will Web portal to watch a telenovela, see the February. The Pew Research Center says drop his or her basic cable service to save local news from Mexico or view a soccer more than half the adults in the United $60 a month. match – wouldn’t that be the best way States have watched or downloaded on- Look at the way our competition to join this consumer behavioral shift line video, and 10 percent of viewers ac- is responding. Comcast created On rather than be crushed by it? tually pay for premium content. And the Demand Online, which makes cable We can customize content for all percentage of adults who stream movies programming accessible online only kinds of customer profiles. Much of this has doubled since 2007, to 32 percent. to paying subscribers, and is heavily content is becoming available to us now; Wow. marketing this new feature under the in fact, middleware companies are pop- This is not a fad or a recession-driven Xfinity brand. Time Warner Cable is ping up everywhere to help cable opera- way to save money by watching free con- pushing its TV Everywhere initiative in tors meet this growing need. And if the tent online. This is a major change in the much the same way. Other large MSOs Pew Research Center is right, roughly way our audience wants content: acces- are following this same game plan. 10 percent of these viewers will actually sible anytime, on any device. Should private cable operators (PCOs) pay more for this content. Don’t be Left Behind do the same thing? Let’s embrace this trend and pre- A college professor of mine once said, It’s easy to see this trend as an on- pare for it. Our customer might be “When consumer behavior shifts dra- coming freight train that requires us to early to use online video; let’s be early to matically, you’d better shift, too, or think differently about our business. Yes, offer it. BBP you’ll be left behind.” Even if you’re not seeing big changes in cable subscriber counts, consider this: About the Author Our customer base in the MDU mar- Bryan Rader is CEO of Bandwidth Consulting LLC, which he founded in 2007 to ket skews toward younger, more value- assist providers with their performance in the multifamily market. Prior to starting focused subscribers and includes many Bandwidth Consulting, he founded and ran private cable operator MediaWorks for early adopters of new technologies. This 10 years. You can reach Bryan at [email protected] or at 636-536-0011. is exactly who is watching the most Learn more at www.bandwidthconsultingllc.com. online video.

14 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 LG-250 sealed closure LG-350-AC Drop Access LG-420 FTTx Aerial LG-600 FTTx Aerial Closure with adapter plate Sealed Closure Weathertight Closure for high fiber counts

As projects become more unique to each individual and each community, you need a supplier that is reliable and flexible, connecting you with the most technologically advanced fiber optic products for Fiber-to-the-Home applications. AFL is that supplier. Featuring the Peel & Seal Grommet System™, AFL’s sealed and aerial closures can be easily customized to suit your project requirements. Loaded with optical splitters, CWDM/ DWDM, filters or terminal adapters, our closures are durable, craft friendly and RUS-listed. www.AFLtele.com/go/closures

800.235.3423 [email protected] Owners Corner The Future of Cable TV: Part 2 IPTV isn’t just for telcos. It’s the future direction for all video service providers.

By Chris Acker and Henry Pye ■ RealPage

ultifamily service providers in buildings with fairly modern wir- bly the only way to cost-effectively allow are trying to squeeze more ing that was installed correctly. Where a single purchase of content rights across Mand more data through finite the infrastructure is antiquated or was multiple platforms and also provide pro- pipes as residents demand more high- installed poorly, owners will find them- tection for the content creators. definition TV, Internet access and other selves falling even further behind the IPTV also promises to deliver, or at bandwidth-hungry services. Fortunately, communities across the street. least simplify, interactive television and a solution is available. It’s called IPTV. In theory, IP should also be cheaper other services. For more than a decade, Internet Protocol television (IPTV) for both the provider and the consumer. technologists have hyped the promise is the delivery of video programming via In addition to requiring far less band- of interactive TV. Consumers have re- the underlying language of the Internet. width than traditional cable TV, it also peatedly been told that they will be able An IPTV solution encompasses every uses the same network as high-speed In- to click to purchase the outfits their fa- component of video distribution, from ternet access. Thus, a provider can use vorite television characters are wearing. services to end-connected devices. Es- the same equipment, tools and processes Sports fans have been promised the abil- sentially, it means sending the full array to provide IPTV instead of supporting ity to change camera angles. Although of today’s digital television services, and multiple technologies. In the long run, these promises have not yet been fully more, over a broadband Internet connec- even set-top boxes should be cheaper, realized, interactive TV is beginning to tion such as cable modem or xDSL. For as many of their components are com- take baby steps. the purposes of this article, we exclude mon to today’s high-speed Internet For example, many interactive fea- over-the-top video, aka Internet video, access solutions. tures are being rolled out this fall for and focus on the managed delivery of The future of cable is on-demand National Football League games. The IPTV services. services over multiple platforms. Instead Verizon FiOS NFL RedZone widget Almost every provider already deliv- of watching “True Blood” at 9 p.m. EST ers most, if not all, of its service via digi- on Sunday, consumers want to watch it alerts subscribers when their teams are tal signals. However, these digital ser- whenever it fits their schedules, on their inside the 20-yard line so they can tune vices are predominantly delivered over televisions, personal computers or smart in to the RedZone channel. DIRECTV radio frequencies (RF). IPTV promises phones – and naturally, they would pre- allows fantasy football fans to select and to be more efficient, flexible and feature- fer to purchase the programming only track up to 18 players on their television rich, as well as cheaper in the long run, once for all platforms. Content creators screens, customize game updates and than traditional digital RF television. also need to protect their investments participate in interactive trivia contests. IPTV is more efficient at all levels. from piracy, which requires TV Any- Although IPTV still has further Traditional transport methods broad- where and authentication solutions. to go, its flexibility and efficiency will cast every channel to the end user, so Many video providers offer some of transform the way we look at cable TV. making more channels available requires this service today by combining digital Owners should make sure their infra- more bandwidth. However, IPTV deliv- cable television, switched digital, video structure is installed and maintained ers only those channels the viewer re- on demand and online content. How- properly so their residents can enjoy the quests. As a result, six to eight channel- ever, the efforts are cumbersome and benefits of IPTV as it evolves to meet its bonded 6 MHz channels can reproduce difficult to scale. As a result, IP is proba- potential. BBP most cable companies’ current linear and video-on-demand programming. In other words, IPTV can reproduce in About the Authors 36–48 MHz what currently takes nearly Owners Corner is written by Henry Pye and industry peers. Henry is vice president 800 MHz. of Velocity Advisory Services for RealPage (www.realpage.com). He can be reached There is one caveat. IPTV enables at [email protected]. Chris Acker is director of Velocity Advisory Services and service providers to get far more out of can be reached at [email protected]. twisted-copper and coaxial cables only

16 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Fiber Powered All The Way

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BBProp_Fiber all the way_Full pg_8-10.indd 1 8/13/10 5:02:30 PM Proposal and Bill of Materials Once the review of a network design is complete, project partners submit a proposal and bill of materials to the property owner. Here’s what to look for.

By David Lippke ■ Korcett Holdings Inc.

fter a design review account when creating the establishes expecta- BOM. Specifying the wrong Ations, a proposal and equipment will make the a bill of materials (BOM) pricing of the materials on the summarize those expecta- BOM completely incorrect. tions in a document for re- In most cases, the BOM view. If the proposal is a re- is submitted as a separate sponse to a specific RFP, the document so you can pass it submission should mirror along to the engineering or the RFP to make it as easy to IT group for further review understand as possible. Even and discussion. When your if you as a developer did not engineers or IT specialists issue a formal RFP, propos- review the BOM and the ers should follow a template proposal, they need to keep that encompasses all the in mind the overall goal of necessary points in a typical the project in addition to the RFP response: a description total cost. As we’re all aware, of the proposed solution, an overview of simple as the type of fiber can throw the the least expensive option is not always the project (property details and pric- BOM off by thousands of dollars. This the best long-term solution. You may ing), a general design outline and a brief could cause a delay in the planning and need to perform a cost analysis based description of how the network will op- rollout of the project, which would delay on the submissions you have received, erate after installation. the actual turn-up date at the property. just as service providers do. Generally, The proposal should be thorough The BOM should be very specific a conference call can be scheduled be- enough to address any concerns and to and should include every piece of equip- tween your potential partners and your answer any questions, but brief enough ment and all the materials needed for the engineering group to iron out any last- that the involved parties will take the installation and the property turn-up. minute questions that come up after the time to look through it. You will un- material has been reviewed. This allows However, even though the BOM should doubtedly have questions, but your you and your potential partners to ob- be as accurate as possible, it does need partners should have tried to cover as tain additional information before the to be flexible enough to accommodate much ground as they could during review of the proposal. the proposal phase to make sure that a change in equipment brands. Though In the next issue, we will discuss the completion of the project is feasible and some RFP responses require the submis- proposal review and acceptance, answer- economical. (In a still later phase, the sion of a BOM based on two different ing questions about the service levels, Master Services Agreement will cover equipment types, usually you already the installation itself, and the materials specific service-level agreements and an- will have settled on the design standards that were outlined in the BOM. This swer any outstanding questions before that you want to stay with. If you are stage can also include project authori- the final implementation.) comfortable with a specific product line, zation from the service provider or the The BOM should reflect the results the proposers should have taken this into owner. BBP of the site survey and network design phases. Requiring a group site visit may be beneficial to insure that all potential About the Author partners are on the same page with regard David Lippke is the senior project manager for Korcett Holdings. He can be reached to expectations for the project. Without at [email protected]. Korcett Holdings is dedicated to the development and solid information, a solid BOM cannot deployment of next-generation service solutions. be created for any project. Something as

18 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 BROADBAND YOU CAN Build On

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Copyright © 2010 ADTRAN, Inc. All rights reserved. ADTRAN, Total Access and NetVanta are registered trademarks of ADTRAN, Inc. CN924A0701BB Why Do People Care About Bandwidth? An international broadband consultant lists his top 10 reasons why this is a stupid question – and throws in a few more reasons for good measure.

By Peter Cochrane ■ Cochrane Associates

esterday, someone asked me a Delay kills all forms of human interaction and variation on that same old ques- creativity. Because the relationship is nonlinear, Ytion I have heard with increas- ing incredulity these past 40-plus years: less delay means far more output. “Why do people want 9.6, 56, 256 Kbps or 2, 10, 100 or 1,000 Mbps?” Soon it will be 10 Gbps, and these people still won’t get it! My reply has been making virtual teaming a working part of the mainstream, and would fairly consistent but has progressively ex- reality. ultimately be the new mainstream panded with the advance of technology. 4. Imagine instantaneous access to in- industry. I always start from recollections of formation sources and resources in 9. Real-time access to global radio, TV, having to wait for days for the output all kinds of forms and formats – up- movies and other forms of entertain- from early mainframe machines, with loads and downloads. ment at our convenience. hours wasted waiting for batch process- 5. Cloud computing with all applica- 10. Vast tracts of radio spectrum for ing and print runs, uploads and down- tions and data online would dramat- high-speed wireless apps would be- loads. Life was soo very slooow, and pro- ically reduce hardware and software come available as services delivered ductivity was low in those early days! costs, improve security markedly by fiber reduce the need for services Then there was the online world and spawn new communities, busi- delivered by radio. lurching forward with dial-up modems ness opportunities and industries. 6. Virtual and augmented reality would There you have it: my very specific, at 2.4 Kbps, 9.6 Kbps and so on, with personal top 10. I can imagine everyone the cost of international connectivity of- come alive and change absolutely ev- erything from working to entertain- has his or her own subsets and defini- ten overtaking the cost of a hotel room. tions, and if I were to extend the list, then So here is my personal short list of ment, education, training and health care – we can’t even hazard a guess number 11 would be multiplayer gaming, the benefits of bandwidth, in an attempt at the scale of improvement. followed by distributed sensor networks, to head off at least some of the folks 7. All forms of modeling and predic- networked robotics and cybernetics, plus who keep asking me that same dumb tion – scientific, industrial, social of course new interactive industries reli- question: and so on – would be revolutionized ant on distributed creativity, production 1. Delay kills all forms of human in- by instant access to distributed re- and delivery and much, much more. teraction and creativity. Less delay sources worldwide. If you get a spare moment, it is worth results in more effective interaction, 8. 3-D prototyping and distributed musing: Just what would you do with innovation and output. Because the production would become real and a 1 Gbps symmetrical broadband? BBP relationship is highly nonlinear, less delay translates into far more output. 2. Ubiquitous and symmetrical video- About the Author conferencing that actually works Peter Cochrane directed research for British incumbent telco BT, cofounded a tech- can dramatically reduce our need to nology startup and now runs a virtualized global consulting firm, Cochrane As- travel. sociates, that exploits the new business freedoms and opportunities afforded by the 3. Real-time, multiuser, collaborative latest technologies. This article is reprinted from his blog, which appears regularly on environments can further accelerate silicon.com. You can reach Peter at [email protected]. global creativity and productivity by

20 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 WELCOME TO MOrE ChOiCE. MOrE COnTrOL. MOrE spEEd. And MOrE hd ThAn EvEr bEfOrE.

The Comcast XfiniTY upgrade. The fastest internet, triple the hd channels, Tv on your pC and an On demand library approaching 20,000 titles. Welcome to XfiniTY Tv, internet and voice. Only from Comcast. find out more at xfinity.com.

potential residents demand more. Give it to them. With XfiniTY. To reach a Multi-family Account specialist, please email us at [email protected]

XFINITY service not available in all areas. ©2010 Comcast. All rights reserved. FiberFiber toto thethe HomeHome AtAt anan InflectionInflection PointPoint What happens when the first big fiber deployments are completed? Is this the beginning of the end or the end of the beginning?

By Masha Zager ■ Broadband Properties

t the FTTH Conference this month, the industry offerings suggest that the appeal of fiber is wider than ever. is contemplating life after FiOS. Of course, Veri- (There’s more, too – we didn’t have room in the print edition Azon isn’t done with FiOS – it still has another mil- for international news.) lion or more homes to pass with fiber, as well as 3 million Passing the baton to smaller providers may have benefits homes already passed (3.5 million for TV) that are waiting in terms of bridging the digital divide. Some of these orga- to be marketed – not to mention 9 million more potential nizations have the luxury of being able to consider the long- customers to woo in existing FiOS markets (or perhaps 8 term profits and the community benefits that fiber enables; million, after the spinoff to Frontier). Somewhere along the answering to a city council, a cooperative board or an own- line, it will probably also upgrade the network, or portions ing family is very different from having to meet analysts’ of it, to 10GPON and add new services. quarterly earnings targets. Municipalities, cooperatives and Still, the actual rollout of FiOS is largely complete, and privately owned companies can build fiber networks in areas nothing else on the horizon looks quite as big. Some other that Verizon and other public companies can’t touch. In still large fiber deployments, including SureWest’s, are also com- other areas, grants and subsidized loans are making it pos- ing to an end. The impressive charts that we’ve published sible to build out fiber. for the last several years showing the dramatic expansion of In addition, as new services are introduced, the econom- FTTH will now begin to flatten out. ics of FTTH will shift. Elsewhere in this issue, James Salter However, as Joe Savage, president of the Fiber-to-the- of Atlantic Engineering Group calls smart-grid applications Home Council, points out in this issue, the underlying a “revolutionary opportunity” for FTTH networks, and this drivers for FTTH haven’t gone away; if anything, they’re roundup includes several deployments in which the smart grid stronger than ever. As this very long deployment roundup was a primary instigator – including Opelika, Ala., which just demonstrates, many telcos, cable companies, municipali- held a successful referendum on community broadband. So ties, property owners and others are convinced that fiber is the key to meeting the bandwidth demands of consumers, there are many reasons to believe that the 2010 inflection businesses, cellular providers and utilities. All these reports point is only the end of the beginning. of new projects, expansions, upgrades and improved service – MZ

New Broadband Stimulus Awards The Departments of Agriculture and allocated by the statutory deadline. On did not even appear to meet the weak Commerce must award the entire broad- the same date, the USDA Rural Utili- National Broadband Plan goals of 4 band stimulus appropriation (now down ties Service announced awards to 126 Mbps downstream/1 Mbps upstream. to $6.9 billion) by the end of September. last-mile projects totaling $1.2 billion However, nearly two-thirds of the Although both agencies have consis- in grant and loan funding. This batch $1.2 billion went to fund projects that tently been behind schedule, on August of awards included far more DSL and were based entirely or primarily on fiber- 4, they announced an ambitious time- wireless projects than previous batches to-the-home technology. These included line for getting all the remaining funds and included a few wireless projects that several very large awards: $124 million

22 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 to West Kentucky Rural Telephone Cooperative, $66 million Recipients are mainly independent telephone companies to Highland Telephone Cooperative and $64 million to Mon- but also include an electric co-op, a public utilities district and tana Opticom. In addition, VTel Wireless will deploy some tribal authorities. More than half had prior experience with FTTH in its primarily 4G wireless project. deploying FTTH. See the list below for details.

RUS Broadband Initiatives Program Awards for FTTH Projects Loans and Grants Announced August 4, 2010

Applicant State Award Amount Potential Subscribers Previous (Millions; may be FTTH? supplemented by non-RUS funds) Allband Communications Cooperative MI $8.6 3,800 people, 95 businesses, x www.allband.org 9 community institutions Allband Communications Cooperative MI $1.1 500 people, 20 businesses x www.allband.org Atlantic Telephone Membership Corporation NC $16 8,700 people, 270 businesses, x www.atmc.net 35 community institutions AtLink OK $8.5 4,000 people, 1,400 businesses, www.atlinkwifi.com 6 community institutions Baldwin Telecom WI $9.1 3,600 people, 30 businesses, x www.baldwin-telecom.net 2 community institutions Calaveras Telephone CA $4.1 1,000 people, several businesses x www.calaverastelephone.com Cascade Networks WA, OR $3.7 3,100 people, 200 businesses, x www.cascadenetworks.net 5 community institutions Castle Cable TV NY $7.2 5,500 people, 217 businesses, www.castlecabletv.com 12 community institutions Chequamegon Communications Cooperative WI $31.1 10,400 people, 959 businesses, www.cheqtel.com 35 community institutions Cimarron Telephone Company* OK $42.4 21,500 people, 933 local x www.cimtel.net businesses, 35 community institutions Clear Lake Independent Telephone IA $7.9 2000 people, 20 businesses x www.cltel.com Climax Telephone Company MI $3.2 1,800 people, 50 businesses, www.ctstelecom.com 9 community institutions Farmers Mutual Telephone Company MN $9.7 3,700 people, 165 businesses, x www.farmerstel.net 12 community institutions Farmers’ Mutual Telephone Company IA $8.6 3,700 people, 70 businesses, www.omnitel.biz 15 community institutions Federated Telephone Cooperative MN $3.0 950 people, 20 businesses x www.fedtel.net Foothills Rural Telephone Cooperative KY $21 6,000 people, 800 businesses, x www.foothills.net 8 community institutions Grand River Mutual Telephone MO $12.4 2,800 people, 750 businesses, x www.grm.net 20 community institutions Grand River Mutual Telephone MO $9.0 1,500 people, 350 businesses, x www.grm.net 8 community institutions Griggs County Telephone Company ND $22.1 4,000 people, 400 businesses, www.mlgc.com 15 community institutions Highland Telephone Cooperative TN, KY $66.5 52,000 people, 1,800 businesses, x www.highlandtel.net 100 community institutions Home Communications KS $2 500 people, 24 businesses, www.hometelco.net 10 community institutions Home Telephone Company SC $4 2,700 people, x www.hometelco.com 7 community institutions

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 23 Applicant State Award Amount Potential Subscribers Previous (Millions; may be FTTH? supplemented by non-RUS funds) Hospers Telephone Exchange IA $8.3 2,000 people, 150 businesses, www.hosperstel.com 10 community institutions Iowa Tribe of Kansas and Nebraska KS $.8 150 people, 12 businesses, http://ioway.nativeweb.org/iowayksne.htm 10 community institutions Litestream Holdings FL $5.1 1,300 people, 375 businesses, x www.litestream.net 15 community institutions Lumbee River Electric Membership Corp. NC $19.9 27,000 people, 1,600 businesses, www.lumbeeriver.com 100 community institutions Mid-Plains Rural Telephone Cooperative TX $2.8 670 people, 14 businesses x www.midplains.coop Monroe Telephone Company OR $5.7 2,300 people, 29 businesses, www.monroetel.com 7 community institutions Montana Opticom MT $64.1 18,500 people, 4,100 businesses, x www.mt-opticom.com 58 community institutions Myakka Communications FL $7.9 5,000 people, 2,000 businesses, www.myakka.com 15 community institutions Nemont Telephone Cooperative MT $26.0 7,250 people, 200 businesses, x www.nemont.net 40 community institutions Peoples Rural Telephone Cooperative KY $25 11,000 people, 100 businesses, x www.prtcnet.org 30 community institutions People’s Telecommunications KS $7.8 1,800 people, 50 businesses, www.peoplestelecom.net 7 community institutions Public Utility District 1 of Chelan County WA $25 16,000 people, 135 businesses, x www.chelanpud.org 15 community institutions Slic Network Solutions NY $27.8 14,000 people, 112 businesses, x www.slic.com 30 community institutions Socket Telecom MO $23.7 6,500 people, 260 businesses, www.socket.net 36 community institutions South Central Utah Telephone Association* UT $9.2 7,200 people, 212 businesses, x www.southcentralcommunications.com 47 community institutions Southeast Nebraska Communications NE $11.3 3,000 people, 50 businesses, x www.sentco.net 20 community institutions Sycamore Telephone Company OH $4.1 4,200 people, 450 businesses, www.sycamoretelephone.net 14 community institutions Tohono O’Odham Utility Authority* AZ $10.3 6,500 people, 1,300 businesses, x www.toua.net 60 community institutions VTel Wireless* – VT, NY, $116.8 130,000 people, 3,750 businesses, x www.vermontel.com NH 700 community institutions Warm Springs Telecommunications* OR $5.4 1,800 people, 18 businesses, 22 community institutions West Kentucky Rural Telephone Cooperative – KY, TN $123.8 41,000 people, 3,500 businesses, www.wktelecom.coop 100 community institutions Wikstrom Telephone Company* MN $7.4 12,000 people, 1,500 businesses, www.wiktel.com 83 community institutions Wilkes Telecommunications NC $21.6 8,500 people, 3,300 businesses, x www.wilkes.net 45 community institutions Winnebago Cooperative Telecom Association IA, MN $19.6 8,000 people x www.wctatel.com Woodstock Telephone Company MN $15.2 8,000 people, 180 businesses, x www.woodstocktel.com 50 community institutions XIT Rural Telephone Cooperative TX $2.1 500 people, 50 businesses x www.xit.net * Project includes other access technologies in addition to FTTH

24 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 INDEPENDENT TELCOS All Our Customers Need Higher-Speed Accesss Wabash Mutual Telephone, a sub- Internet,” says Phillip Wagschal, Slic’s that will make advanced FTTH services scriber-owned telephone exchange in CEO. “We are pleased to be part of a available in the neighboring Quad Cities western central Ohio, chose Occam project that bridges the digital divide area. In the Quad Cities, which offer a Networks’ BLC 6000 multiservice ac- with communications services that pro- high population density and more than cess platform (MSAP) to expand its mote growth and development in both 300,000 broadband-hungry consumers, broadband services. As part of a $4.3 the townships and the outlying areas.” Central Scott deployed GPON in the million broadband stimulus-funded fi- Slic has a long-standing reputation BLC 6000 MSAP and began delivering ber project, Wabash will provide digital for bringing advanced broadband ser- high-bandwidth services, effectively po- television, high-speed Internet and voice vices to the north country. Past deploy- sitioning itself against local competitors. services to Fort Recovery and the sur- ments have included constructing last- Central Scott also serves anchor in- rounding area. Work on the project has mile fiber networks to serve neighboring stitutions, such as schools and govern- already begun, and the first services will communities, particularly to deliver ment, and it networks several medical be turned up before the end of the year. high-speed access to anchor institutions facilities with connections as fast as 100 The project is expected to be completed that include hospitals, school districts Mbps. These new rings are connected to in less than three years. and government offices. This deploy- Iowa Network Services (INS), an orga- “In addition to our residential cus- ment will include dedicated fiber optic nization of 127 independent telephone tomers, Fort Recovery is home to several connections between hospitals and rural companies that operates a statewide fi- major businesses, including a worldwide clinics in Franklin County. ber optic network. distributor of farming equipment, one Slic has already begun working on of the top 10 egg production compa- the Franklin County project and expects Reducing Cost nies in the United States, an automotive the deployment to be fully under way by and Complexity parts manufacturer and a die cast facil- fall. It will deploy 136 miles of fiber op- LaWard Telephone Exchange in south- ity,” says Mike Boley, CEO of Wabash tic cable across five townships and the ern Texas selected ADTRAN’s Total Mutual Telephone. “What our custom- surrounding areas. Slic will use GPON Access 5000 MSAP and its 300 Series ers all have in common is the need for technology, including the BLC 6322 ONTs for fiber-based GPON business higher-speed access.” GPON OLT and the ON 2541 ONT. and residential services. LaWard plans A long-time Occam partner, Wabash Big Bend Telephone Company in to extend fiber services to rural resi- Mutual began rolling out triple-play ser- Alpine, Texas, has deployed Occam’s dents, reaching previously underserved vices in 2005 and has been working with BLC 6000 MSAP to transition from areas and also bringing next-generation Occam ever since to expand its service copper to fiber broadband services. Big services to existing customers. footprint and migrate to an all-IP net- Bend Telephone covers a territory larger Nick Strauss, plant manager for La- work. For this deployment, Wabash will than the state of Rhode Island, serving Ward Telephone, says, “ADTRAN’s use Ethernet technologies, including its customers with a mix of access net- unique technology allowed us to reach GigE and 10GigE-capable Ethernet op- work technologies, including GigE and all our customers without adding equip- tical line terminals (OLTs) and the ON GPON for anchor institutions such as ment cabinets in the field, significantly 2342 optical network terminal (ONT). rural health clinics, a local university reducing the cost and complexity of Slic Network Solutions, a subsid- and regional Homeland Security offices. our fiber-to-the-home deployment.” iary of Nicholville Telephone, also chose As part of a strategic shift to Ethernet ADTRAN’s GPON system has a reach Occam’s MSAP to serve more than and a fiber infrastructure, Big Bend of 30 km per PON with a full 32-way 700 households and 39 businesses and will use the BLC 6000 MSAP to de- split. anchor institutions in remote western liver voice, high-speed Internet and data WNM Communications, formerly Franklin County, N.Y. As part of a $5.2 backup services to residential and busi- Western New Mexico Telephone Com- million broadband stimulus fiber proj- ness customers. In less demanding areas, pany, also selected ADTRAN’s Total ect, Slic will offer triple-play services, the BLC 6000’s DSL technology will Access 5000 for enhanced broadband including three tiers of high-speed In- provide broadband coverage. deployment, Carrier Ethernet delivery ternet and IPTV. Central Scott Telephone, headquar- and next-generation services migration. “The local communities are both ex- tered in Eldridge, Iowa, deployed Oc- WNMC is an ILEC and CLEC service cited and surprised that we are bringing cam solutions in two significant upgrade provider that serves a 15,000-square- broadband into an area that has never projects: an upgrade of its existing DSL mile area of southwestern New Mexico. experienced the benefits of high-speed network and a competitive overbuild The ADTRAN solution will be used for

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 25 Calix Reaches 100-Customer Milestone for E7 Platform More than 100 service providers have now deployed the Active Ethernet on a Large Scale E7 Ethernet Service Access Platform that FTTH equip- A second scenario in which the E7 is gaining traction is ment vendor Calix began shipping in December 2009. large-scale deployment of active Ethernet services. “It Calix says this is the fastest deployment rate for any of takes a unique set of economic models and drivers to its service platforms; more than 20 percent of its fiber be able to deliver active Ethernet to tens of thousands of access customers are now using the new platform. users,” Burke comments. “But if you’re dropping 1 Gbps The E7, which was architected to address the chal- to every home in the community, the platform is well lenges of an all-video world, is focused entirely on fiber- suited to that – every port has symmetrical gigabit ser- based Ethernet services, both GPON and active Ethernet. vices, and you need that capacity to scale and manage Geoff Burke, marketing director at Calix, says the E7 sup- that demand and traffic.” ports “revolutionary” leaps to next-generation services, A good example of this scenario is South Slope Co- as opposed to the “evolutionary” approach enabled by operative Communications Company, Iowa’s largest Calix’ flagship C7 platform, which supports both legacy independent telco, which selected the E7 along with Ca- services and next-generation services. lix 700GX/700GE ONTs to bring active Ethernet services Independent telcos, municipalities, international car- to 14,000 homes and businesses. The company plans riers, cable operators and competitive local exchange to replace its aging copper infrastructure with a fiber carriers have all adopted the new E7 platform. Despite access network capable of delivering 1 Gbps to every their diversity, Calix says, they share a common goal of premises. This five-year, $60 million project will leverage bringing fiber-based services to market quickly while fiber to deliver IPTV, symmetrical residential and busi- managing the services efficiently and accommodating ness data services and reliable VoIP. J. R. Brumley, South Slope’s CEO, says, “We could already see on the horizon future capacity growth. a need for 50 to 100 Mbps per home, and realized that if Fiber on a Small Scale we didn’t aim higher, we’d be going through this same Burke explains that service providers have chosen the E7 exercise again in a few years’ time.” as a solution in four different scenarios: Urban and International Business Services First, the scalability of the E7 allows providers to de- A third common use for the E7 is to provide business liver advanced, fiber-based services in small areas. (The services in urban areas. “Even large MSOs look at it as building block of the E7 is a one-rack-unit, two-slot chas- an ideal vehicle for urban business services,” Burke says. sis.) Smaller providers choose the E7 for rural exchanges He adds, “In the traditional model of an ATM envion- in dire need of upgrading, in which a rip-and-replace ment with T1 lines, if you wanted more bandwidth, you strategy makes more sense than an evolutionary tran- placed an order for more T1 lines and another modem. sition. The broadband stimulus program has provided But if you are … a competitive exchange carrier address- funding for many buildouts of this type; nearly all the ing that need in an urban area, and you come in with Calix customers that have been awarded stimulus grants a less expensive model like Ethernet, you can emulate and loans have selected the E7 as their key platform. that same service but provide a full Gbps. Or you can One of these customers, Mike George, president and segment the bandwidth and [customers] can provision general manager of Northeast Louisiana Telephone it or turn the speeds up and down themselves, which Company, says, “As a broadband stimulus award winner, gives you an enormous economic advantage over the it was important for us to ensure that we were deploying incumbent.” a platform that was aligned with the long-term strategic Finally, a number of Latin American and Caribbean needs of our network. The E7 provides us with the peace service providers have selected the E7 because it is opti- of mind that we can utilize the right technology to ad- mized for international standards. Its form factor, its abil- dress emerging applications in our network, while pro- ity to allow access from the front and its support of E1 viding us an operational model that allows us to scale services are all appealing to international operators. after broadband stimulus projects are over.” Transtelco, an innovative operator serving busi- Although most larger providers, such as Tier 2 telcos, nesses throughout northern Mexico and cities along are not deploying the E7 widely because they are re- both sides of the U.S.-Mexico border, is an example of taining their existing last-mile copper, nearly all of them an international provider’s selecting the E7 platform. have niche locations where they want to deploy high- Headquartered in Ciudad Juarez, Chihuahua, Mexico, end services, and the E7’s scalability allows them to do Transtelco sees wide fiber deployment as key to its fu- this on a pay-as-you-grow basis. ture. Targeting companies that do business across the

26 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 border, Transtelco will use both GPON and point-to-point telco to differentiate itself and deliver the most advanced Ethernet technologies on the E7 to support E1, T1, GigE services efficiently and effectively,” says Manuel Marin, and a variety of Metro Ethernet Forum services. vice president of engineering and development at Trans- “As a [communications service provider] competing telco. “Fiber to the premises provides us with the optimal against a large incumbent operator, it is crucial for Trans- delivery vehicle for addressing our customers’ demands.”

ADSL2+ residential services and Carrier to 779 subscribers and make improve- evaluated offerings from six vendors and Ethernet services for business custom- ments to its system. selected two. “Zhone’s autoprovisioning ers. In the future, WNMC will be able A Minnesota telco, Lismore Coop- is a key differentiator, and it becomes to transition to all-fiber services without erative Telephone Company, is wrap- increasingly valuable in a dispersed ge- a forklift upgrade. ping up the deployment of fiber to its ography,” says Karlin Kelley, general “ADTRAN’s Total Access 5000 320 subscribers with the help of an RUS manager of HunTel. enables us to service both business and loan, according to local press reports. Ohio independent phone company residential customers from a single The company began building its point- CT Communications is deploying the platform,” says Dom Bianco, general to-point fiber network in 2009. It plans Allied Telesis Intelligent Multiservice manager, WNMC. “This solution will to deliver voice and Internet services and Access Platform (iMAP) active Ether- allow us to significantly improve our is considering offering a video service in net product line for its next-generation operational efficiency, reduce costs and the future. network. “We chose the Allied Telesis gracefully transition to an all-Ethernet In another RUS-funded project, active Ethernet platform because we architecture without replacing existing KanOkla Networks selected Zhone’s were confident it could support our ATM-based customer modems or core MXK Terabit-Scale MSAPs and zNID network bandwidth needs, both today equipment as we begin our migration to ONTs for an extensive FTTH project and in the future,” says Tim Bolander, next-generation services.” that will provide the foundation for director of network operations for CT Oxford Networks, a telecommu- 1 Gbps active Ethernet service. Communications. “We recognized early nications company in Maine, selected KanOkla currently serves 20 ex- on the need for 100 Mbps symmetrical the Total Access 5000 to deliver a mix changes in a 1,400-square-mile region capabilities, and with Allied Telesis, we of voice, high-speed Internet access, that extends throughout Oklahoma and can improve service and deliver a strong FTTH and Carrier Ethernet services to Kansas. Many of its subscribers live 10 quality of experience to our customers. residential and business customers, in- miles or more from its central offices. We envision our implementation of the cluding key anchor institutions such as “We see FTTH as a transformative Allied Telesis solution as a model for the schools and libraries. Oxford Networks technology for our communities,” says FCC’s National Broadband Plan.” has one of the largest fiber investments Greg Aldridge, CEO of KanOkla. “For Initially, CT Communications will in northern New England and is aggres- example, broadband fiber is helping deploy active Ethernet FTTP to resi- sively modernizing its network to bring ranchers and farmers in our area com- dences and businesses in the Urbana, next-generation services to market, us- pete more effectively in the open market West Liberty and Bellefontaine, Ohio, ing the 10 Gigabit Ethernet transport of through online video auctions and up- areas. The company will migrate its the Total Access 5000. to-the minute intelligence on commod- customers from older BPON and DSL Reliance Connects, a telecom pro- ity pricing.” systems. vider in Oregon and Nevada, also se- “At a relatively early stage in the A core business requirement for CT lected ADTRAN’s Total Access 5000 technology, over-the-top video already Communications was a unified man- platform, along with the Total Access accounts for roughly 30 percent of agement system. The Allied Telesis 1124P Sealed DSLAMs and Total Ac- Internet bandwidth traffic, making cess 300 Series ONTs for future FTTH AlliedView unified network manage- deployments. 1 Gbps service inevitable,” says Ed Ber- ment system met CT Communications’ nard, plant supervisor and director of need, as it provides flow-through provi- A Transformative KanOkla’s FTTH project. “Scalability sioning that will lower the total cost of Technology and the flexibility to make changes and ownership. In addition to the stimulus program it provision new services remotely provide Canadian competitive provider oversees, RUS continues to operate its savings that will continue to compound Vianet Internet Solutions is using En- ongoing loan programs. In July, through for our subscribers over time.” ablence solutions to bring high-defini- its telecommunications program, RUS KanOkla employed the Nebraska tion television and fast Internet connec- awarded a $7.1 million loan to Swisher firm HunTel Engineering to assist with tivity to Greater Sudbury, Ontario. Over Telephone Company in North Liberty, RUS funding, network design and ven- the past 15 years, Vianet has expanded Iowa, to provide FTTP-based service dor selection. HunTel and KanOkla across Ontario to provide competitive

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 27 phone, Internet, data and hosting ser- essary and track all the components was Illinois. The C15, a VoIP softswitch, vices. Now it is moving to triple-play very important to us.” The M4 Solutions equips Hamilton to offer hosted busi- services over FTTH. software includes design and mapping ness solutions, SIP PBX trunking, IP Using a GPON solution on En- tools; integrated work order, fiber and Centrex services and SIP multimedia ablence’s MAGNM platform, Vianet central office management; and sup- applications to residential and small and will deliver IPTV with whole-home port applications such as CPR integra- medium-size business customers. GEN- DVR services and enough bandwidth tion, dispatch management and services BAND is also providing installation, to supply HDTV signals to three large management. commissioning, project management, televisions simultaneously. It will also ITS Telecommunications Systems training and technical support services. provide Internet access at speeds of up (ITS), headquartered in Indiantown, “Our goal is to enable rural Illinois to 45 Mbps. Fla., is deploying the Sorrento GigaMux subscribers to experience high-quality “We wanted a network that would 1600 and 3200 platforms in its new telecommunications services that you give us the increased bandwidth we RUS-funded FTTH network, which might typically only see in large metro- need now for HDTV and high-speed will make high-speed broadband services politan areas,” says Kevin Pyle, general Internet, with an easy and affordable available to every residence in its rural manager of Hamilton County Tele- upgrade path as the network and the service area. By implementing Sorrento’s phone Co-op, Hamilton County Com- demands upon it grow,” says Daniel Re- wavelength-division multiplexing plat- munications’ parent company. gaudie, Vianet’s Director of Broadcast forms within its FTTH network, ITS is GENBAND’s C15 integrates with Services. “MAGNM emerged as the expanding the scalability and flexibility existing TDM infrastructure, making it obvious choice due to the easy network of its metro optical infrastructure to of- affordable for small and medium-sized provisioning afforded by its Broadband fer more, higher-speed data services. ITS operators to bring VoIP to their cus- Access Manager [element management plans to complete its FTTH project by tomers. Carriers can reuse their existing system] and the future-proof benefits of the end of 2011. proprietary peripheral equipment rather its F-8200 series switch fabrics.” “With our FTTH initiative, we are than replacing the entire TDM office. The new switch fabrics provide able to offer our residential and busi- new customers for eti’s triad 10 Gbps redundant connections to ac- ness customers integrated voice and data ETI Software Solutions deployed its cess modules in the system, and they services, with video to be added in the Triad service delivery platform to a duo can be upgraded with no service inter- near future, as well as effectively pro- of fiber-to-the-home operators: ruptions. These features allow an easy vide those in our service area with the upgrade path in the future without a virtually unlimited communications • TCT, which offers triple-play services major investment in new equipment. capabilities they will want and need as in northern Wyoming, used Triad to Phase 1 of Vianet’s three-phase roll- technology advances in the future,” says integrate its telephone customer care out will be completed by the end of this Jeff Leslie, president and CEO of ITS. and billing system with the Cisco year. Vianet’s goal is to claim a substan- “We have dedicated the past four years IPTV interface, manage and assign tial share of the 65,000-home Greater to this project and see the addition of set-top boxes, activate IPTV services Sudbury market over the next three to Sorrento’s WDM products to our net- and support on-screen caller ID. four years. In addition, Vianet is also work as a critical piece of our new fiber • Cincinnati Bell used Triad for au- considering upgrading to FTTH some optic network architecture.” tomated, flow-through service acti- other Ontario markets that it serves. Sorrento Networks’ GigaMux plat- vation on its FTTH network. Using Using GIS to Track forms enable ITS to deliver high-speed Triad’s application programming a Fiber Rollout services with a minimal capital outlay interface, several BSS and OSS ap- Mid-Plains Rural Telephone Coop- and few management requirements. plications push data into the service delivery platform, which in turn erative, a telco based in Tulia, Texas, A protocol-independent design allows provides flow-through activation of recently selected Mapcom Systems’ M4 GigaMux platforms to transport and ex- voice, video, and data on the ONT Solutions as the GIS tool for its fiber-to- tend the traffic of SONET/SDH, layer ports. Cincinnati Bell also uses Triad the-premises rollout. 2/3 Ethernet and SAN simultaneously to control service activation on video “We are currently constructing and in their native format. This level of set-top boxes and video on demand. FTTP in several of our serving areas and flexibility and control allows ITS to add wanted a product that would allow us to or upgrade bandwidth incrementally Cincinnati Bell was recently named take full advantage of mapping the new based on traffic requirements. the exclusive provider of digital televi- construction,” explains Rick Hurt, OSP Hamilton County Communica- sion programming and high-speed In- Manager for Mid-Plains. “M4’s versatil- tions in Dahlgren, Ill., is using the ternet connectivity for Fountain Square, ity was a key component to its selection. GENBAND C15 Compact Softswitch a public space where Cincinnatians Having the capability to add as much to lay the groundwork for its rollout of gather, celebrate and connect. Cincin- detailed information as we deemed nec- FTTH to seven exchanges in southern nati Center City Development Corpora-

28 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 tion (3CDC), one of whose subsidiaries will ultimately serve the entire city. the-home customers can receive cable manages Fountain Square, entered into Texas Hill Country telco GVTC TV, Internet access, voice and security an agreement with Cincinnati Bell to achieved another milestone in its $35 monitoring services from GVTC, which provide these services via its new Fiop- million FTTH project. In July, GVTC currently offers the fastest Internet con- tics product line, which is now available made fiber to the home available to more nection in South Texas – 40 Mbps. to about 50,000 households. than 1,000 houses, with the capacity to When GVTC’s fiber expansion project “Cincinnati Bell is playing a pivotal immediately provide service to another is complete in 2013, it will make fiber to role in the successful revitalization of 900 lots. Nineteen subdivisions are part the home available to more than 18,500 downtown and Fountain Square, our of this latest expansion. New fiber-to- houses in the Hill Country. city’s premier civic space,” says Steve Leeper, president and CEO of 3CDC. Four Telcos Reach Milestones New at Clearfield: Competitive provider Velocity Tele- Clearview xPAK Advances small count fiber deployment. phone broke ground on the Eagan (Minn.) Community Fiber Network in April with what it calls the “first metro ring fiber network in the country.” Metro rings, in which fiber lines form interconnected circular networks, are ac- tually common; this type of redundant construction reduces deployment costs, increases network reliability and mini- People mizes repair costs. However, a typical metro ring connects large business loca- tions, while Velocity’s ring connects busi- WHERE FIBER MANAGEMENT COMES TOGETHER. nesses of all sizes as well as residences. “High-speed Internet is essential in Information today’s fast-paced, media-heavy world, which is why high-speed Internet access for all Eagan residents and businesses Technology is among the City Council’s top priori- ties,” says Eagan Mayor Mike Maguire, who participated in the groundbreaking. “We’re very excited that Velocity chose Eagan as the first community to extend this fiber optic offering to and that Veloc- ity is the first telecommunications pro- vider to capitalize on making this com- petitive step forward in our community.” “Having reliable, cost-effective Join the conversation with your network high-speed Internet is a necessity and a competitive advantage in today’s mar- peers at www.FiberPuzzle.com. ketplace,” says Todd Kerin, president of Machine Tool Supply, the first Eagan business to participate in the network. “I believe Velocity’s Eagan Community Fiber Network will enhance our ability to provide superior service to our diverse customer base and, as a result, improve our profitability.” Phase I of the Eagan network includes a 4-square-mile optical fiber ring in the northwest quadrant of the city that takes advantage of Velocity’s existing coloca- @ClearfieldFiber www.ClearfieldConnection.com 800.422.2537 tion facility. Additional phases will cre- ate more interconnected fiber rings that

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 29 optimum lightpath’s Business Customers Prosper With Fiber Services Competitive provider Optimum Lightpath, whose fiber Students Gain Better Access to Information network serves businesses in the New York metropolitan Brooklyn Law School, a 100-year-old graduate educa- area, announced new connections with CENX and Telx, tional institution, more than doubled its Internet band- operators of Carrier Ethernet exchange services. The width capacity and greatly improved voice service and CENX connection enables Optimum Lightpath to directly reliability while cutting costs. connect its customers to more than 10 million Ethernet “Access to information is at the heart of what allows service locations worldwide – a requirement for global our students and teachers to be successful every day, organizations looking to establish Ethernet-based, low- and in a 24/7 access environment, with bandwidth needs latency, high-bandwidth connections between the New increasing all the time, it’s important that we work with York metro area and other key locations. a service provider that can help us meet these growing Telx, an interconnection and colocation provider in network demands,” says Phil Allred, chief information of- strategic North American markets, serves some of the ficer, Brooklyn Law School. world’s most advanced algorithmic trading service pro- Brooklyn Law School increased its Internet capacity viders and financial exchanges. Many of these businesses from 45 Mbps to 100 Mbps and implemented an im- now have access to Optimum Lightpath’s services in New proved voice service that is more feature-rich and reli- York City and Northern New Jersey, which provide them able than its previous copper-based solution. The insti- with low-latency and route-diversity advantages. tution also has greater flexibility to employ new digital Optimum Lightpath also reports on several recent learning tools and methods in the classroom and across customer success stories: campus.

home health care provider expands care Fiber Services Attract Business Tenants Mack-Cali Realty Corporation, a commercial real estate with Secure Network leader in the Northeast, has brought Optimum Light- Visiting Nurse Service of New York (VNSNY) is using path’s services into more than 70 buildings to meet the Optimum Lightpath services to cut costs by more than demands of its financial services, health care and enter- $150,000 per year while expanding patient care. VNSNY’s prise tenants. staff and clinicians use Web-based applications and also Mack-Cali, which operates primarily class-A office need to communicate securely with other health care and office/flex buildings, has buildings lit by Optimum providers from the office and the field. The organization Lightpath in Morris County, N.J.; Jersey City, N.J.; and wanted to expand access to more clinicians and staff, roll Westchester County, N.Y., where its clients are seeking out a teleworker initiative and support its 24/7 contact low latency, high bandwidth, disaster recovery, business center. continuity and other benefits. To meet these needs, VNSNY relocated its data center “Mack-Cali’s relationship with Optimum Lightpath and turned to Optimum Lightpath to double its Internet has emerged as a competitive differentiator, empow- bandwidth and improve circuits to support high-quality ering us to attract and retain business while assuring VoIP services. When Optimum Lightpath rolled out an our tenants that they will always have access to high- all-Ethernet, all-fiber telecommunications network that quality telecommunications services,” says Nicholas was scalable, stable and cost-effective, the clinicians, Mitarotonda Jr., vice president of information systems who access the Internet primarily via mobile devices for Mack-Cali. “Optimum Lightpath has successfully met from patients’ homes, felt the benefits immediately. the demand that our tenants have for cost-effective, VNSNY’s teleworker initiative also went into high gear, high-bandwidth services with fast turn-up times. allowing the organization to scale up its contact center “At Mack-Cali, we put strong emphasis on our ‘tenant without the expense of a dedicated physical location. first’ philosophy, which Optimum Lightpath shares and “We couldn’t be more pleased with how VNSNY has has demonstrated time and time again,” adds Mitaro- been able to grow and deliver an enhanced experience tonda. “Whether getting telecommunications services to patients, staff and clinicians as a result of rolling out to a tenant in a brand-new location within just 24 hours smarter telecommunications services,” says Randy Cleg- following a devastating tornado, or beating quoted turn- horne, VNSNY’s vice president of information technology up times when a customer needed to be up and running services and support. “We rely so heavily on this network, fast, we have always been able to count on Optimum and downtime isn’t an option. With Optimum Lightpath, Lightpath to be a true partner for us. The bottom line is we know the service is stable and problem calls have been that when Optimum Lightpath is involved, we know that virtually nonexistent. ” our tenants are in good hands.”

30 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 XFONE completed its buildout in FTTH deployment and is now focusing do not require further capital expendi- Levelland, Texas, adding 6,200 passings on using the network to market advanced tures to extend the network. We built to its overall FTTP footprint. Guy Nis- video and cellular backhaul services. In momentum in our core broadband seg- senson, XFONE’s president and CEO, June, the company introduced Online ment during the quarter, highlighted says that since beginning to sign up DVR Manager and Caller ID on TV at by Advanced Digital TV and wireless Levelland customers in August 2009, no additional cost to qualifying custom- carrier backhaul. Advanced Digital TV the company has seen a strong response ers. Online DVR Manager allows cus- triggered a sequential increase of 5,200 to its triple-play service offerings; he tomers to manage their DVRs remotely RGUs [revenue-generating units], our expects to reach 69 percent of the Lev- from Web-connected computers; Caller best results since 2008. Taking advan- elland market. The company says the ID on TV presents incoming caller in- tage of our ubiquitous fiber network, we Levelland project, which was financed formation on customers’ TV screens. are working with three major carriers to through a low-cost loan from RUS, will In his report on the company’s second- provide wireless backhaul service to over “serve as the blueprint for our future quarter financial results, SureWest presi- 200 cell sites and are in negotiations for projects in new markets.” dent and CEO Steve Oldham said, “Ex- 100 additional sites. These backhaul Fiber-to-the-home pioneer SureWest panding our fiber-to-the-home network projects set the stage for future growth Communications, which now serves over the last five years has provided us a on recurring revenue streams, and can not only its original Northern Califor- significant performance advantage over be delivered quickly and cost-efficiently nia territory but also parts of the greater our competitors. We have a large inven- due to our high-capacity networks and Kansas City area, has completed its tory of marketable homes and therefore proximity to cellular sites.”

RBOC Update AT&T Delivers U-Verse Services Over Fiber In Two New Communities AT&T, the Apartment Renovation sionals to seniors and, with AT&T’s FiOS Growth Slows Group and RPM Management will high-speed services, we’re able to meet in Second Quarter bring AT&T bulk services over FTTP the varying technology demands of our In the second quarter of 2010, Verizon at Campus Pointe in Fresno, Calif. – a residents and guests in an easy, turnkey Communications reported a slowdown multidwelling, cosmopolitan commu- way.” in its FiOS rollout as it approached the nity located at California State Uni- Another Connected Communities end of the deployment and prepared to versity, Fresno, that serves more than project is the Barclay at Dunwoody in sell a large part of its territory to Fron- 550 residents. Under a new agreement, Dunwoody, Ga., where AT&T is now tier Communications. Highlights of its report included the following: AT&T, through its Connected Commu- delivering U-verse TV, U-verse High nities program, will deliver U-verse TV, Speed Internet and U-verse Voice over • As of the end of 2Q10, the FiOS net- U-verse High Speed Internet and U- an all-IP, all-fiber network. In addition work passed 15.9 million premises, verse Voice over fiber to designated units to U-verse services, Dunwoody residents an increase of about 300,000 over in Campus Pointe. will have access to a dedicated AT&T the end of the first quarter. Campus Pointe offers residential liv- retail store. • Focusing on marketing rather than ing options for students, seniors and ev- Ken Wright, mayor of Dunwoody, building its fiber network, Verizon eryone in between. It also offers 30,000 added 196,000 net new FiOS Inter- says, “These investments bring the po- square feet of office space and plans to net customers and 174,000 net new tential to grow our economy and cre- add restaurants, specialty retail stores, an FiOS TV customers; by June 30, it ate new jobs in the area.” Adds Robin outdoor performance venue, a 14-screen had 3.8 million FiOS Internet and movie theater and loft condominiums. Johnson, community manager for the 3.2 million FiOS TV customers. The “This agreement with AT&T gives Barclay at Dunwoody, “Thanks to this increase in FiOS Internet connections us an advantage over other properties in agreement with AT&T, we’re able to of- during the quarter more than offset a the area, while also boosting the value fer the latest and greatest entertainment decrease in DSL-based connections. of the apartments we offer here at Cam- solutions directly to our residents, boost- • FiOS Internet penetration (custom- pus Pointe,” says Chris Duke, property ing the value of our property and mak- ers as a percentage of potential cus- manager, Campus Pointe. “Our clientele ing this an even more desirable place to tomers) reached 29.7 percent by the ranges from students to business profes- live in Dunwoody.” end of the quarter, when the product

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 31 was available to 12.9 million prem- fee. For customers who want two-year streamline production for the FiOS 1 ises. This compares with 28.1 per- price protection, Verizon expanded its channel, which offers hyper-local con- cent and 11.0 million, respectively, 30-day FiOS Worry-Free Guarantee. tent, including news, sports, traffic and at the end of 2Q09. In the past, prices for month-to-month weather. • FiOS TV penetration reached 25.9 FiOS bundles were $20 higher per In addition, Clearleap says it will help percent by the end of the quarter, month than contract term bundles. bolster FiOS1 on VoD across all FiOS when the product was available to “We’ve listened closely to the mar- TV markets. For example, Verizon is us- 12.4 million premises. This compares ket and heard potential customers say ing Clearleap to help professional sports with 24.6 percent and 10.3 million, that … they want time to consider their teams deliver VoD content directly to respectively, at the end of 2Q09. switch from cable,” says Mike Ritter, FiOS TV subscribers. Several teams are • FiOS broadband revenues grew 33.2 Verizon chief marketing officer for con- already using the Clearleap technology percent year over year. All FiOS- sumer wireline and business services. to produce, upload and deliver content based services, including narrow- “We want customers to know that the to their respective FiOS VoD channels. band voice, generated 43 percent of shift to FiOS is the best move they can In Long Island, N.Y., and Wash- consumer wireline revenues in 2Q10, make, that a two-year commitment ington, D.C., Verizon uses Clearleap’s compared with 33 percent in 2Q09. provides them with price protection for cloud-based processing and Web-based

• Average monthly revenue per user their home-entertainment needs, and management portal to help FiOS1 pro- (ARPU) for FiOS customers ex- that our month-to-month pricing op- ducers upload content from anywhere, ceeded $145, compared with $80.76 process it centrally and redistribute it tion and Worry-Free Guarantee help re- in consumer ARPU for all wireline back to targeted local markets within duce anxiety from their decision.” services. minutes. In a marketing departure, Verizon An Upgrade for FiOS1 “Clearleap’s platform allows us to made began offering month-to-month Verizon recently deployed Clearleap’s create more compelling local content FiOS bundles at the same prices it cloud-based content management, de- while dramatically increasing the speed charges for term contracts. Monthly livery and advertising platform into its and reducing costs for quickly getting customers receive price protection for FiOS TV infrastructure. Its initial de- that content into customers’ homes,” one year without an early-termination ployment of Clearleap is being used to says Tricia Lynch, director of content strategy and acquisition for Verizon. Clearleap’s CEO, Braxton Jarratt, Vendor Spotlight adds, “Verizon has done a tremendous ADC...... www.adc.com job of pioneering new, more personal- ADTRAN...... www.adtran.com ized TV experiences in the home. Inte- Allied Telesis...... www.alliedtelesis.com gration of our platform will help them Amino Communications ...... www.aminocom.com offer more content and create huge ef- ARRIS...... www.arrisi.com ficiencies in workflow. This also gives Calix...... www.calix.com FiOS the potential to bring more inter- CCG Consulting...... www.c-c-g.com activity into the living room at a time Clearleap...... www.clearleap.com when demand for TV apps is starting to Design Nine ...... www.designnine.com flourish.” Enablence...... www.enablence.com Fiber to the Desk Ericsson ...... www.ericsson.com in Stony Brook ETI Software Solutions...... www.etisoftware.com At the Center of Excellence in Wireless GENBAND ...... www.genband.com/ and Information Technology at Stony HunTel Engineering...... www.htleng.com Brook University in New York, Verizon Intwine Energy...... www.intwineenergy.com Business teamed with Motorola and Mapcom Systems...... www.mapcom.com ADC to implement an all-fiber enter- Microsoft ...... www.microsoft.com prise LAN infrastructure solution that Momentum Telecom...... www.momentumtelecom.com it says provides a secure, energy-efficient Motorola ...... www.motorola.com and highly cost-effective alternative Occam Networks ...... www.occamnetworks.com compared with traditional enterprise S&C Electric Company...... www.sandc.com LAN architectures. Verizon Business Sorrento Networks...... www.sorrentonet.com provided integration services and sup- Tantalus...... www.tantalus.com port for the implementation, while ADC Tilgin...... www.tilgin.com provided all the fiber structured cabling Zhone...... www.zhone.com components.

32 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Motorola’s Passive Optical LAN Bell Aliant’s competitive territory, by tal program. The province of Nova Scotia (POL) solution includes the AXS1800 the end of 2012. (Bell Aliant expects to is contributing $2 million to the project. enterprise aggregation switch, the pass 140,000 homes and businesses with In its second-quarter financial re- ONT1120GE intelligent POL work- FTTH by the end of 2010.) port, Bell Aliant said its FTTH expan- group terminal (WGT), the WT21004 Later in the month, Bell Aliant sion continues on plan with strong IPTV WGT with power over Ethernet and launched FibreOP for Business, an Inter- and Internet bundle performance. the AXSvision advanced management net service for small and medium-sized Manitoba Gets Fiber Rollout system for the enterprise. The solution businesses in New Brunswick that of- MTS Allstream in Manitoba will invest simplifies LAN management and allows fers speeds of 20 Mbps downstream and $125 million over the next five years to for the optimization of IT resources. 5 Mbps upstream. Kelly Duplisea, VP accelerate deployment of its FTTH net- Benefits of POL solutions include: for customer solutions at Bell Aliant, work, branded as FiON. By the end of • Rapid return on investment and low says, “Offering new services like 2015, MTS expects to deploy fiber to total cost of ownership at half the FibreOP for Business provides the foun- about 120,000 homes in 20 Manitoba cost of copper-based LANs dation for business growth and also communities, where it will provide its • Ease of installation and operation helps attract and retain new and existing MTS Ultimate TV service and very- • High security talent in the future – a key ingredient high-speed Internet services. • All-fiber reliability for business success.” • Reduced environmental impact. Together with the company’s exist- At the end of May, Bell Aliant ann- ing VDSL networks, this fiber deploy- Bell aliant: ftth in New nounced that it was bringing FibreOP ment should make advanced broadband Brunswick and Nova Scotia to Nova Scotia and would offer Internet and television available to about 65 per- May was a good month for Canada’s Bell speeds of 170 Mbps downstream and 30 cent of Manitoba homes. FiON custom- Aliant. At the beginning of the month, Mbps upstream on the new network. ers today have access to Internet services the company announced that it was ac- This is the first time such Internet speeds with speeds up to 25 Mbps, but MTS celerating its rollout of FTTH by raising will be available to residential custom- envisions offering future broadband its investment to $350 million over 2011 ers in the region. FibreOP services will speeds of more than 100 Mbps. and 2012. This accelerated investment, be available in Sydney, Nova Scotia, as MTS launched its FTTH network which will be internally funded, will early as this fall. this January in Winnipeg and an- add about $100 million annually to Bell Bell Aliant will invest $15 million in nounced in April that it would expand Aliant’s current capital program run rate the Sydney area to bring FibreOP ser- the initiative to include the city of Sel- and bring fiber-to-the-home services to vices to more than 30,000 homes and kirk and outskirts. The company plans more than 600,000 homes and busi- businesses. This investment is part of Bell to have the Selkirk network fully de- nesses, or approximately one-third of Aliant’s previously announced 2010 capi- ployed by 2011.

Municipal Fiber Smart-Grid Projects in the Tennessee Valley BVU, the municipal telecom and electric smooth evolution as time-of-use pricing, FTTH network] for additional cost and utility for Bristol, Va., and surrounding load shedding, customer signalling and energy savings will continue to pay off areas, will deploy a smart-grid system on advanced distribution automation appli- for years to come.” its FTTH network, using a communi- cations become more prevalent. EPB of Chattanooga, Tenn., has in- cations platform from Tantalus Systems. Broadband is credited for breathing creased the Internet access speeds on its BVU was the first municipal utility in new life into the region, according to FTTH network to 150 Mbps and is also the United States to offer triple-play ser- Wes Rosenbalm, BVU’s president and proceeding with its implementation of vices over fiber, and Tantalus says add- CEO, who says, “Here, triple play has smart-grid technology. Using funding ing smart-grid applications will give it a translated into high-paying jobs, in- from a Department of Energy stimulus “home-run” network. credible educational opportunities and grant, EPB will purchase IntelliRupter With the wireless Tantalus LAN, a local economy built to thrive during PulseClosers and the IntelliTEAM SG not every customer premises has to be tough times.” He adds, “Our sights are Automatic Restoration System from connected directly to fiber. Rather, each now set on implementing a smart grid S&C Electric Company. The Intelli- fiber connection can serve as a collection that will have the same positive impact Rupter PulseCloser verifies that the line point for the data from several smart on the way energy is distributed and is clear of faults before initiating closing. meters. This configuration ensures a managed. The ability to leverage [the PulseClosing reduces stress on system

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 33 components as well as voltage sags expe- and Internet training workshops. The Fibrant selected Momentum Telecom to rienced by customers upstream of a fault. commission will also provide free high- provide digital voice solutions and ETI This equipment, running on the FTTH speed Internet services for two years to Software Solutions to provide the én- network, will help EPB achieve the high- the Blackwater Volunteer Fire Depart- concert BSS/OSS software suite, which est level of electric service reliability and ment and has established a community supports customer care, work order, power quality in North America and website for Blackwater. billing and provisioning. Énconcert is reach its goal of a 40 percent reduction preintegrated to Fibrant’s FTTH and Muni Systems and Video in customer outage minutes. IPTV technologies as well as the city’s Morristown Utility Systems CDE Lightband, the broadband pro- enterprise utility billing system; it will (MUS) of Tennessee is adding smart- vider for the city of Clarksville, Tenn., allow the city to send out a single billing grid functionality to its network with chose Amino Communications as the statement for all services. technology from Tantalus Systems. The long-term provider of MPEG-4 set-top Fibrant will also deploy ETI’s TV boxes. CDE Lightband serves more utility will leverage its FTTH network Ticket to help market its services, than 59,000 customers via a 960-mile for advanced metering of electricity and whether self-activated, prepaid or com- FTTH network. The Amino STBs plimentary services. In addition, Fibrant water, as well as for energy management support CDE’s 200 channels of digital will deploy ETI’s SOLO Field Tech programs that will enable it to interact television, an interactive programming Assistant, which lets field technicians with customers in cost-saving and con- guide and VoD service. open and close work orders, manage servation initiatives. LUS Fiber in Lafayette, La., launched and assign devices and turn up services “Leveraging our fiber network for an IPTV offering powered by Microsoft independently without contacting a smart-grid applications gives us a head Mediaroom. The new service, available dispatcher. start on implementing the energy effi- on LUS Fiber’s FTTH network, fea- UTOPIA, the FTTH network op- ciency and demand-response programs tures whole-home DVR, instant chan- erator owned by a consortium of Utah proposed by the TVA,” says Jody Wig- nel changes, picture-in-picture browsing cities, announced that one of its mem- ington, Morristown’s general manager. and enhanced search capabilities. “Dur- ber cities, Brigham City, is now the “We’ve offered FTTH to our 15,000 ing the deployment of our LUS Fiber sys- fastest city in the state, according to the customers for five years. By deploying a tem, a number of our customers asked us NetIndex report released by broadband Tantalus system, we’re now in a position for more advanced video features,” says speed tester Ookla. Brigham’s average to build out the value of the network and Terry Huval, director of LUS and LUS download speed of 21.66 Mbps ap- set the stage for time-of-use pricing and Fiber. “Microsoft Mediaroom provides proaches three times the state average tightly coordinated load control. This the platform that will deliver the fea- of 8 Mbps and puts it on par with the will go a long way toward reducing con- tures our customers want and, because top five fastest countries in the world. sumption and keeping the valley clean it’s a Web-based system, it offers us end- Upload speeds in Brigham City are par- and green.” less possibilities for future applications ticularly impressive: UTOPIA custom- MUS is also deploying ETI Soft- and expansion.” To implement the new ers in Brigham City have average upload ware’s SOLO Field Tech Assistant for system, LUS must replace all the set-top speeds of 26.08 Mbps, far above the the maintenance of its FTTH network. boxes currently in use. second-place ranking of 4.18 Mbps and SOLO Field Tech Assistant supports In North Carolina, the latest of sev- the state average of 2.56 Mbps. As part of UTOPIA’s financial re- technicians in tasks such as closing work eral attempts to delay or prohibit mu- structuring, five of its cities have formed orders, assigning services and devices, nicipal broadband was defeated in July the new Utah Infrastructure Agency, refreshing STBs and swaping ONTs. during a late-night legislative session. which plans to borrow an additional The LENOWISCO Planning Dis- Broadband activists in the state orga- $60 million or more to continue build- trict Commission extended its FTTH nized to keep community broadband ing out the fiber network to new sub- network to the community of Black- options open, and apparently they made scribers. The agency’s plan anticipates water in southwestern Virginia, using their voices heard. One of the com- adding about 20,000 more customers funding from the Rural Utilities Service munities most pleased by this news is over the next several years. and the Virginia Tobacco Commission. Salisbury, which has named its FTTH This extension will make affordable, provider Fibrant Communications. New Municipal Projects high-speed Internet services available to Fibrant has completed its buildout in Starting Up 90 residents and businesses. one neighborhood and is close to fin- Danville Utilities in Virginia is propos- The funding also paid for a new pub- ished in about half of the city. As BBP ing a $2.5 million pilot project for the lic Internet access site at the Blackwater went to press, the company expected to final phase of its nDanville network, Post Office, equipped with 10 comput- launch services in August. residential FTTH deployment. A de- ers, where residents can access the In- In addition to its previously an- mographically diverse neighborhood of ternet without charge six days a week nounced selections of Zhone for FTTH about 1,200 homes in the Averett com- and avail themselves of free computer equipment and Ericsson for IPTV, munity has been identified as the first

34 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 targeted area. (A postcard survey of Averett showed about 85 The pilot project will provide a solid foundation for the percent were interested in obtaining service.) A second, simi- capital lease used to build out the rest of the network, which larly sized neighborhood will also be selected. nDanville is an will provide 100 percent coverage in 23 towns in east-central open-access network on which third-party providers may offer Vermont. Although the intent of the pilot project is to prove telecommunications, entertainment, and Internet services. that the larger project is viable, Nulty says, “It will be able to At the time BBP went to press, the Danville City Council stand on its own if we don’t raise another dime of capital.” The had scheduled a vote but had not yet voted on the pilot project. pilot project will be financed with privately raised funds. The Danville Utility Commission has already recommended WiredWest, a project inspired by EC Fiber, has been proceeding with the project, which would be funded from ex- launched by a consortium of 47 towns in western Massachu- isting nDanville revenues. setts that want to build an FTTH network. In June, the towns With its financing plans well under way, the 23-town EC took official action to set the project in motion. Dr. Andrew Fiber consortium in Vermont has decided to proceed with a pi- Cohill of consulting firm Design Nine is now working with lot project. “We have identified several unserved areas that will help to prove our concept,” says project director Tim Nulty. “Engineering crews started the preconstruction process the morning after the vote [by the governing board]. We’re very excited to get to work. This has been a long time coming.” Cable Billing “Delivering cost-effective, high-quality, reliable broadband to rural America is a challenge,” says Ron Cassel, coordinator Billing & Provisioning of the buildout. “We decided that we needed an innovative ap- Over 300 Satisfied Operators proach to that challenge. We have built a successful model in 800.882.7950 www.glds.com our labs, but there is no better test than a real-life deployment. Lowest Total Cost Solutions FTTH, Voice, Video & Data That’s when the rubber hits the road. We now have a solid roll- Digital • VOD • VoIP out plan in place and hope to be installing our first customers Data • Hotel PPV Friendly, Expert Support in a few months!”

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 35 the WiredWest committee on its governance, business model, financing, needs assessment, market survey and network plan- ning, financed by a grant from the Massachusetts Broadband Institute. In addition, the Berkshire Regional Planning Com- mission and the Franklin County Council of Governments are providing grants for preparatory legal work and GIS mapping. Eight Minnesota cities – seven in Sibley County plus the nearby city of Fairfax – have received grants from county gov- ernments and the Blandin Foundation to perform a feasibility study for an FTTH network. According to local press reports, the feasibility study will be carried out by CCG Consulting. Residents of Opelika, Ala., voted in a referendum to ap- prove building a community FTTH network throughout the city. According to the city’s website, “For many years now … numerous complaints were received from citizens about the high prices and poor service they were receiving, while oth- A sign on the city’s website thanks voters for their support. ers have complained that they can’t get any cable service in their neighborhoods at all. After years of trying to get other to offer competition ourselves.” The city plans to deliver phone, cable/Internet providers to come into Opelika and give Char- Internet and video services over fiber, possibly in partnership ter Communications competition – to no avail – we decided with cable provider Knology. The municipal electric utility will that the best way to give our citizens competitive services was use the network for smart-grid applications.

Cable Companies Cable Companies Turn to Fiber Trinity Communications, a cable op- vices to approximately 3,000 homes and return on investment is very attractive erator based in South Pittsburgh, Tenn., businesses. to us. Once the backbone is in place, we launched triple-play services over fiber in RFoG, which combines RF and can simply drop a fiber to the residential Marion and Sequatchie County, Tenn., PON technologies, enables cable opera- or small-business customer, install the using ARRIS FTTMax RFoG equip- tors to use their existing headend infra- RFoG ONU and they’re set.” ment. The major components include structure, current provisioning systems In a competitive overbuild, cable and CPE devices. “We selected the AR- ARRIS CORWave II multiwavelength company Merrimac Communications RIS CORWave and RFoG solutions be- forward transmitters, FTTMax RFoG cause of their proven reliability and to is installing fiber to the home in Prairie optical network units (ONUs) at the meet our capital and operational bud- du Sac, Wisc. According to local press, customer premises and the TransMax getary needs,” says James Gee, president the company expects to offer triple-play RFoG repeater for optical amplification of Trinity Communications. “In our services to every home in the village by of RFoG wavelengths. When completed, system, population density is low and December and to add another 350 cus- the deployment will offer triple-play ser- spread out, so the RFoG cost model and tomers by the end of the year.

Other deployers Connexion Partners With KDM Development Network operator Connexion Tech- net, and telephone for these communi- services from Connexion Technologies’ nologies announced a partnership with ties’ residents. service providers.” KDM Development, which manages 47 “Our relationship with Connexion Connexion recently placed a volume manufactured-home communities with Technologies has allowed us to simplify order for home gateway products from 7,500 rental sites. Connexion will create telecommunications arrangements,” says Swedish provider Tilgin – apparently a customized network solution for the Ken Burnham, founder of KDM. “We Tilgin’s first major sale of the gateways delivery of television, high-speed Inter- also look forward to offering enhanced in the U.S. market. According to Tilgin,

36 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Deployer Spotlight States with deployments referenced in this article

Alaska

North American Telcos SureWest Communications www.surewest.com (See list on p. 23 for new stimulus-funding awardees) Swisher Telephone Company www.swishertelephone.com TCT www.tctwest.net AT&T www.att.com Transtelco www.transtelco.com Bell Aliant www.bellaliant.ca Velocity Telephone www.velocitytelephone.com/ Big Bend Telephone Company www.bigbend.net Verizon Communications www.verizon.com Central Scott Telephone www.centralscott.com Vianet Internet Solutions www.vianet.ca Cincinnati Bell www.cincinnatibell.com Wabash Mutual Telephone www.wabashtelephone.com CT Communications www.ctcn.net WNM Communications www.gilanet.com GVTC www.gvtc.com XFONE www.xfone.com Hamilton County Communications www.hamiltoncom.net ITS Telecommunications Systems www.itstelecom.net Other North American Deployers KanOkla Networks www.kanokla.com BVU www.bvu-optinet.com LaWard Telephone Exchange www2.laward.net Case Western Reserve University www.case.edu Lismore Cooperative CDE Lightband www.clarksvillede.com Telephone Company www2.lismoretel.com Connexion Technologies www.connexiontechnologies.net Mid-Plains Rural Telephone Cooperative www.midplains.coop Danville Utilities www.ndanville.net MTS Allstream www.mts.ca EC Fiber www.ecfiber.ne Northeast Louisiana EPB www.epb.net Telephone Company www.northeasttel.com Fibrant Communications www.fibrant.com Optimum Lightpath www.optimumlightpath.com LENOWISCO Planning District Commission www.lenowisco.org Oxford Networks www.oxfordnetworks.com LUS Fiber www.lusfiber.com Reliance Connects www.relianceconnects.com Merrimac Communications www.merr.com Slic Network Solutions www.slic.com Morristown Utility Systems www.morristownutilities.org South Slope Cooperative Trinity Communications www.trinitycable.net Communications Company www.southslope.com UTOPIA www.utopianet.org this new order is intended for five of as well as a beta version of the Intwine bring 1 Gbps fiber to about 100 resi- Connexion’s student housing projects. Energy Wi-Fi Connected Whole-House dences near the university in an initia- Case Western Reserve University Power Monitor, which includes the Blue- tive to determine how high-speed Inter- in Cleveland, Ohio, has adopted Wi-Fi line Innovations sensor, and Smart Plug, net connectivity can be made relevant thermostat technology from Intwine En- have been successfully demonstrated to and useful in people’s everyday lives. ergy for its Case Connection Zone pilot researchers and will be installed into a Theproject will include Internet-enabled research project. The IECT220 and the beta community. services related to health care, neighbor- IECT 210 Intwine Wi-Fi Thermostat, The Case Connection Zone will hood and public safety, education and

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 37 household energy management. “Delivering superfast connectivity is a global issue. The United The IECT220 Intwine Wi-Fi Thermostat will enable resi- States has exactly the same drivers as the United Kingdom and dents to remotely monitor and control all home energy usage. other countries that we are working in. American homes and It will display historical data and trends for individual devices businesses need access to high-speed broadband that supports and for the entire home, both locally and over the Web. The bandwidth-heavy applications such as HDTV, so that people result is expected to be lower energy usage and cost, as well the can communicate more effectively and access advanced infor- ability to integrate energy usage into personal lifestyles. mation and entertainment services. “We have developed a unique offering which allows us to Fiber Through the Sewers Coming to the US build fiber optic networks at a fraction of the cost of traditional The British fiber optic infrastructure firm i3 Group has set up methods and much faster. The way that we build our networks a U.S. subsidiary. Based in New York, i3 America will follow also means that a large part of the workforce is recruited from i3’s methods, including the use of ready-made ducts such as the the local area, providing a boost to the local economy.” sewer system. i3 Group is already operating in Australia, the Middle East Elfed Thomas, CEO of i3 Group and of i3 America, says: and South Africa, in addition to the United Kingdom. BBP

INTERNATIONAL DEPLOYMENTS

Fiber through the sewers in the UK ... Shared fiber network in Italy ... FTTH sent to Siberia ... First fiber optic service in Iraq ... China Telecom launches major FTTH initiative. Read all of these stories and more in the digital edition at www.bbpmag.com/bbponline.php

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38 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Let us point you in the right direction

Builder of some of the first fiber Proven rural broadband pioneers networks in the United States Reliable assistance through Network installation and every stage of network maintenance deployment Custom design fits all network Turnkey FTTH network needs and funding deployment All forms of 4G wireless access 24/7 Network Operation Center technology

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Over 2 million miles of fiber deployed throughout 150 networks in rural and metropolitan areas www.adestagroup.com/broadband 5 Alexan Midtown, Sacramento

By Joe Bousquin ■ Contributing Editor, Broadband Properties

This month, we showcase Alexan Midtown, a luxury rental apartment community in Sacramento, Calif., developed by Trammell Crow and served with a fiber optic network from independent incumbent local exchange carrier (ILEC) SureWest. Our thanks to Trammell Crow’s Steve Hester and SureWest’s Ron Rogers, Ted Allegra and Greg Chamberlain for their assistance in preparing this feature.

or Trammell Crow’s Steve Hester, “Even though for-sale was out of the Alexan Midtown to compete, it would just getting the Alexan Midtown question, the property still had a great need to offer residents more for their Fproject up and running was a story,” says Hester, Trammell Crow’s money, including state-of-the-art tech- Herculean task. In 2007, while his team president of construction for Northern nology that would appeal to the young was planning the 245-unit mid-rise on California. “It’s transit-oriented, it’s ur- medical and government professionals the edge of Sacramento’s hip Midtown ban infill, and it’s just a couple-minute that were still its target market. That was area, the wheels started coming off capi- car commute to employers in the down- especially true because of the Midtown tal market financing. Originally, Tram- town area. We continued to believe in it, price point – studios were advertised for mell Crow had envisioned the project as even as a for-rent property.” just under $1,400 a month, more than a condominium whose units would be There was only one catch: Given Sac- double the rent of other entry-level digs marketed to young professionals work- ramento’s starring role in the housing in the area. ing in Sacramento’s health and govern- debacle, with the area routinely ranking One differentiator materialized by ment sectors, but it had to modify that near the top of foreclosure statistics na- chance. Because the aesthetics of the plan quickly as lenders began to balk. tionally, the rental market was flooded project called for existing overhead ca- The company thought the project’s with houses that otherwise would have bles to be buried underground, Hester underlying concept still made sense even been for sale. That, in turn, put pressure got to work contacting the owners in the altered financial environment. The on overall apartment rental rates. For the of those cables. One happened to be site is located in Sacramento’s “medical triangle,” within easy biking distance of three major hospitals, including the UC About the Author Davis Medical Center, and just a few Joe Bousquin is a contributing editor to Broadband Properties and a journalist with minutes from the California State Capi- more than 15 years’ experience writing about finance, real estate and technology. You tol and myriad state government offices can reach him at [email protected]. and agencies.

40 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Greenfield or retrofit?Greenfield Number of residential units: 275 Style: Mid-rise Percent of units occupied: 30 percent Time to deploy? 12 months Date services started being delivered: Jan. 1, 2010

Technology Greg Chamberlain, SureWest’s executive director of network engineering, provided the following answers. How does fiber get to the property? A fi- ber spur from our existing FTTH network connects into the property’s main point of entry (MPOE). How is fiber distributed inside the build- ing? Because our network hub is Roseville, Calif.-based SureWest, an in- Vital Stats within a few blocks of the site, there dependent ILEC that has been aggres- Property Description: Alexan Midtown was no need to deploy FTTH elec- sively rolling out IP-based services in aims to redefine Sacramento’s living tronics to the site. There is a direct Northern California. SureWest started experience with luxury apartments fiber feed from our network hub. At offering IP-based HDTV as early as for rent in the heart of the city’s most the MPOE, a fiber jumper connects 2006 in the greater Sacramento area, desirable urban location. Amenities our network to the building’s inter- and already had a fiber ring running include a resort-style pool, a relaxing nal fiber distribution network. From right past the site of the Alexan. outdoor patio with a fire pit, the fast- there, it terminates in a wiring cabi- “I’ve been doing this for 30 years, and est download speeds on the block, a net inside each unit, which houses our ONT. Following SureWest’s rec- that almost never happens, where there’s cutting-edge fitness center, an enter- ommendations, the owner deployed actually existing fiber fronting the prop- tainment room for film and gaming Corning’s ClearCurve bend-insensi- erty,” Hester says. “If it does happen, and a gourmet kitchen to entertain friends and neighbors. For residents’ tive fiber compact drop cables in the you usually can’t tap into it because it’s internal distribution network. for 911 or a hospital or someone else’s four-legged friends, Alexan Midtown dedicated use. But in this case, we had has its own bark park. For more info, What is the FTTH technology? Active Ethernet. SureWest right there, and they were only see www.alexanmidtown.net. too happy to serve the property.” Because the property already had fi- ber running literally to its door, the de- Property of the Month Highlights: veloper decided to make an investment Alexan Midtown for the future and take the fiber path all the way to its units. Now, the Alexan • Though SureWest Communications has a large FTTH network Midtown is served by a pure, 100-per- in the Sacramento area, this is the first apartment community cent fiber network that feeds each of in Sacramento with an all-fiber feed all the way to the unit. the property’s units, and residents can • Luxury downtown rental property is targeted to young, tech- choose data speeds up to 50 Mbps. savvy professionals working in health care and state govern- “Oftentimes, people talk about hav- ment. ing a fiber network. But I think … that • Active Ethernet network supports 50 Mbps Internet access and term has gotten watered down, just as the term ‘organic’ has been overused in IPTV with advanced features. the food industry. Nobody knows what • Though apartments are also wired for cable and DSL and it means anymore,” Hester says. “But at tenants can choose other service providers, SureWest has 55 the Alexan, we have the real deal. This is percent penetration. a pure fiber system. As far as we can tell, • Vendors include Allied Telesis, Cisco, Corning, Microsoft. no one else in the market can say that.”

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 41 What type of gear is used? A Cisco Cata- choices through a best-of-breed de- lyst 4510 switch router with 100 livery system that provides a seam- Mbps customer-facing optical ports less viewing experience. and Allied Telesis ONTs. The ONTs Are there amenities beyond triple play, such are Allied Telesis iMG726MOD Services as free wireless in common areas or en- Gateways for 100M and Gigabit tertainment systems in common rooms? Ted Allegra, business sales manager at triple play. SureWest, and Ron Rogers, SureWest’s di- Yes, each piece of exercise equipment has an individual video monitor, and How did you deal with wiring and plug rector of corporate communications, pro- there are additional TVs in the game access within the units? Because this vided the following answers. was new construction, we were able room and entertainment room, as Does the building have triple-play services? to specify power requirements for well as a 10 Mbps Internet feed to Yes. SureWest offers a full selection our equipment, and we didn’t have the leasing office. SureWest delivers of data, telephony and entertain- Wi-Fi throughout the property with to fish the walls [run new wires be- ment choices. Our advanced digital strong signals available in the com- hind existing walls]. There is a power TV package, powered by Microsoft mon areas of the community. outlet inside each in-unit communi- Mediaroom, offers popular features Can residents choose service providers? cations box. such as whole-home DVR capabil- Steve Hester: Yes. Although SureWest Have you provided wireless signals within ity, instantaneous channel changes has a preferred marketing agreement and the ability to flip between live units? Yes. at the Alexan Midtown, offering res- and recorded programs by hitting a How much square footage did you have idents a choice of service providers single button on the remote. to dedicate to the network inside the was also important. For that reason, building? Just some wall space for Can residents subscribe to IPTV? Yes. AT&T and Comcast services are the network cable to terminate. We SureWest has been offering true also available. IPTV to the Sacramento area since needed one rack for electronics for How did you set up the multiple choice 2006, and our Microsoft Mediaroom RF video for the exercise equipment capabilities? offering is an IP-based system. How- in the workout area. Steve Hester: To ensure that our residents ever, we don’t market ourselves as of- could select the provider of their Could closets be shared with other utili- fering IPTV. Our research has led us choice, we ran two additional cables ties, or did you need to create a dedi- to conclude that our customers aren’t from the MPOE to each living unit cated maintenance space? Other ser- concerned with the technology plat- so that each apartment would be vice providers can share the closets form behind the system, they just served not only by fiber but also by if necessary. Each unit has two wall- want it to work. The Microsoft Me- coaxial cable and traditional copper mounted fiber termination panels diaroom platform gives us the ability wiring. (for a total of 288 terminated fibers). to offer cutting-edge entertainment Who provides support? If residents have an issue or technical challenge, whom do they call? The resident’s provider of We don’t market ourselves as offering IPTV. choice. Customers aren’t concerned with the technology Business platform – they just want it to work. Who owns the network? Does the property owner have “skin in the game”? Who paid for what?

42 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Greg Chamberlain: The property owner installed the fiber to the unit. SureWest owns the fiber ring network leading to the building MPOE and has exclusive use of the fiber net- work within the building. Was there a door fee? Steve Hester: Although we were able to negotiate a door fee with SureWest, because it was a nonexclusive property the door fee basically covered the cost of building the fiber network Data switch for the in-building network. internally. Unlike the previous model, where service provid- ers would both pay door fees and bear the costs of setting up a network within an owner’s building, we’re seeing fewer opportunities for ancillary income in these arrangements. If you can get a door fee, it’s just going to cover your costs; you’re not going to make money off the deal. Are services automatically included in the rent? If not, what was the initial take rate? Greg Chamberlain: No. SureWest has achieved 55 percent pen- etration rate among occupied units, which we view as a Data switch showing redundant multimode uplinks. great success. Who handles billing and collection? The resident’s provider of choice. How are the services marketed, and by whom? Ted Allegra: The property owner includes a SureWest promo- tional package to residents with their move-in documents and refers new residents to Surewest before they move in. We also have access to new resident contact information so that we can market to them directly. What has the return been on this implementation, in dollars or oth- Fiber jumpers connecting to the core data routers. erwise – for example, better retention, higher conversion rates of leads, marketing leverage, amenity advantage, less churn? Greg Chamberlain: Without mentioning dollar amounts, all the returns listed above are accurate, which makes this a very successful project from SureWest’s perspective.

On-site Experience/Lessons Learned What was the biggest challenge? Greg Chamberlain: Because of the market conditions, the time- line was protracted and there was the added challenge of converting the project from a condominium community to rental units. However, we’ve been very happy with the proj- ect’s initial take rate since opening this year. Media converter shelf (optical-to-electrical Ethernet conversion). What was the biggest success? Ted Allegra: High penetration. Alexan Midtown offered us an excellent opportunity to market our services to a number of residents. We consider this an ongoing opportunity to offer our services not only to the Alexan’s initial residents but also to future residents as they move in over time. What would you say to owners who want to deploy a similar net- work? What issues should they consider before they get started? Ted Allegra: In this environment, it’s very important to consider the cost of capital versus the buildout timeline. For SureWest, it was actually a much better scenario when the property con- Fiber switch for IPTV. verted to rental units. If this had gone ahead as a for-sale com-

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 43 specify our technical requirements to the owner during the buildout. There were some issues initially with scheduling access to individual units and coordinating with other trades on-site, but we worked those out as the project progressed. What is the property manager’s perspective on this installation? Has it been a suc- cess? What has been the response from residents? Steve Hester: Given our market of young medical and government profes- sionals, we think that offering this amenity is a must. As far as we can ascertain, no other competing com- munity in our market can say it has a pure fiber network all the way to the munity, we would have been looking Were there any guidelines or requests from unit. We believe our resident demo- at a five-year buildout, which is obvi- the owner about limiting residents’ graphic understands the distinction ously less desirable. In this scenario, pain points during installation? and the importance of having that we’re looking at approximately 18 Greg Chamberlain: No. Because this was technology in the unit. It definitely months for lease-up and the opportu- new construction, each installation lets us speak to our residents in a lan- nity to offer services to all 275 units. went very smoothly. We were able to guage they understand. BBP

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44 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 COMMUNITY BROADBAND Making the Third Way For Broadband Work Open-access networks are the best hope for universal broadband, says a veteran of the fiber-to-the-home and utility industries. However, making them successful may require changing some long-held assumptions.

By James Salter ■ Atlantic Engineering Group

hen I read Dr. Andrew Co- hill’s article The Third Way Wfor Broadband, in the May/ June issue of this magazine, I thought of my first encounter with him in 2002. To Dr. Cohill’s credit, he has been a con- sistent, long-time proponent of open- access networks. The first time we met, I was giving a short-list presentation to his client, the city of Los Alamos, N.M. My firm, Atlantic Engineering Group, was trying to be selected as the design-build contractor for the city’s FTTH network (the city never went forward with the project). In front of the vendor selection committee, in a community that wanted to create an open-access network, I un-

destroy the entire municipal broadband Open-access networks were conceived of as toll experiment if it failed financially. Using Dr. Cohill’s analogy of tele- roads. In the early days, some of them generated com with transportation infrastructure, our view of early open-access networks barely enough revenues to pay the toll takers. was that most of them were built to be toll roads; that, like toll roads, they were financed with government bonds; and wisely engaged in a passionate argument litical argument in support of their “mu- that they simply didn’t generate enough with Dr. Cohill about the virtues and nis don’t belong in telecom” stance. I toll-paying traffic to pay off the debt. In problems of a community-owned, open- thought that open access, and in particu- fact, we were concerned that some of access solution! Shown here is the slide lar its early poster child, UTOPIA, could them wouldn’t generate enough traffic that got the argument started. During the years after that initial de- bate, our firm developed a bit of a reputa- About the Author tion for being anti-open access – and in James Salter is chief strategy officer for Atlantic Engineering Group, a design-build a sense we were. Our concern was that firm that has built 22 municipal FTTH networks (19 retail, three open access). Prior any failure of an open-access network to founding the firm in 1995, he was a municipal utility manager. Mr. Salter is also in the nascent municipal FTTH arena a former chairman of the FTTH Council. would arm incumbents with a strong po-

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 45 COMMUNITY BROADBAND

Where will this consumer savings For open-access networks to succeed, come from? One source is the savings associated with competition. Residents network builders must find sources of revenue of Atlanta, where I live, pay about $165 per month for basic voice, video and beyond the triple play. The smart grid offers data services provided by a duopoly of a revolutionary opportunity to make these telephone and CATV incumbents. In a typical muni FTTH network that my networks more financially viable. firm has built, the competitive triple play costs around $110. This consumer savings of $660 per year would repay to pay the booth workers to collect the Fortunately, times and viewpoints the cost of the network ($2,500 per tolls! have evolved. I’m here to tell you that home served) in about four years. This Why didn’t they have enough toll- I believe Dr. Cohill was right in his is an oversimplification, of course, but my point is that we must develop al- paying traffic? First, incumbent pro- view about the virtues of open access in ternative thinking for a community- viders didn’t have any incentive, either 2002, and he is right today. Open ac- funded model. UTOPIA’s experiment financial or political, to encourage their cess is the deployment model that will in Brigham City, in which consumers traffic to use the roads. They had their get broadband networks built in smaller prepurchase their FTTH connections, own roads. Joining an open-access net- and rural markets, and it is the model is a perfect example of direct consumer work as a service provider would have that will increase universal bandwidth involvement in funding the networks. forced an incumbent to do one of two availability the fastest. As Dr. Cohill things – abandon its existing copper or said in his article, the standard “bucket Telecom and the Smart Grid coax infrastructure or compete against model” for broadband (if users empty Another important part of the open- itself for customers. the bucket, the service provider refills it) access success equation is leveraging the Neither strategy made any sense; the is broken and can’t be fixed. I really like network for multiple purposes, not just incumbent would have to either aban- that analogy. the telecom triple play. This has the ef- don and write off its plant asset or turn fect of providing economies of scale, or Citizen Involvement its high-margin legacy customers into spreading the capex and opex costs over With Network Costs lower-margin, open-network customers. more service units. In addition, although nonincumbent How will we get the third way for broad- Network operators can achieve retail service providers joined the open- band to work? economies of scale in many ways, from access networks, they didn’t deliver as First, we must accept that open-access sharing IPTV video headends to form- many cars and trucks to the road as net- networks may not work financially with- ing multigovernmental networks. Those work owners had hoped or anticipated. In out some public money. For the model strategies can all contribute to the finan- early deployments, the service providers to work, I believe citizens will have to cial success of open-access networks, were all relatively small, underfunded en- buy down the cost of networks, using but I’m convinced there is an even big- terprises trying to create entrepreneurial a sort of “Consumer Communications ger, revolutionary opportunity available opportunities for their businesses. These Savings Index.” Lack of direct citizen in- to make these networks more viable providers had a powerful incentive to try volvement in the cost of these networks through cost sharing: the smart grid. negotiating with municipalities to keep is the primary reason that the United Muni electric utilities such as Bris- all the money they collected (“Lower the States is 23rd (and flailing) in terms of tol Tennessee Essential Services (BTES) toll, and I’ll deliver more traffic to make broadband deployment worldwide. and Chattanooga EPB, even though up the difference”), thus reducing the The majority of the 22 countries they both use retail telecom models, are revenue dollars available to repay the mu- ahead of us have decided that some amortizing significant portions of their nicipal indebtedness. Tight cash-flow re- form of governmental involvement in networks for their value to the electric quirements made these service providers the cost of broadband deployments is system. Both these communities are scale their level of service to meet imme- the only way to make the buildout hap- convinced that smart-grid requirements diate capex needs or cash-flow availabil- pen as quickly as it needs to happen. If are going to necessitate advanced com- ity. Poor service quality, in turn, reduced you analyze the real consumer savings munications capability to their electric- the number of toll-paying customers. associated with a competitive FTTH ity customers, and they are convinced Both these issues – no incumbent network, you will realize that the idea of that FTTH will meet that need. traffic and low take rates – put tremen- citizens, either individually or through My personal view is that this mar- dous pressure on the business plans for local governments, buying down a por- riage of the smart electric grid with tele- repaying the bonds issued to build the tion of network costs may not be such a communications is the single biggest early open-access fiber networks. terrible idea at all. opportunity for the cost sharing that

46 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 COMMUNITY BROADBAND will ensure the financial success of open- access networks. Dr. Michael Browder, To induce incumbents to offer services, open- CEO of BTES, was originally driven to consider building an FTTH network access community networks might provide because a severe ice storm destroyed much of the utility’s electric system, and incentives, such as buying out depreciated assets he wanted a better outage reporting sys- or offering favorable prices during the transition. tem, which required communications capability to individual residences. Sim- ilarly, Harold DePriest, CEO of Chat- Getting Incumbents Involved tanooga EPB, has often said that EPB technology of choice. But the truth didn’t build its FTTH network for cable Finally, how do we get incumbents in- is that Verizon and AT&T are mak- television; it built it for better electric volved in these open-access networks? ing less and less margin from wired system performance and reliability. Not an easy question, but here are a few services and more and more margin As an old electric utility guy myself, thoughts: from wireless services. If my mobile phone bill is $150 per month and I believe that smart-grid technologies for • As for CATV incumbents – well, sell my DSL/wireline phone bill is $50 electric utilities are inevitable, not be- your CATV stock now! If video re- per month, where do you think they cause of Al Gore and some “green con- mains the cornerstone of their busi- should put their focus? I’ll bet if “the spiracy” but rather because the cost of ness, they are in trouble. Studies show people” could make the ILECs an inefficiency in the American electric grid that 8 percent of Americans will pull is too high to ignore any longer. Just look offer for their depreciated wireline the plug on traditional CATV or sat- networks and convert them to open at the numbers: The electric generating ellite services this year and get their capacity in this country is approximately networks, the incumbents would video entertainment from the In- jump at the chance to dump them 900,000 megawatts. However, the aver- ternet, including from such services age hourly usage of electricity through- – which would essentially take the as Hulu and Netflix. Those are the wireline business back to being a reg- out the year is about 450,000 megawatts, 8 percent of households that have so on average people use only about 50 ulated entity. This would allow a net- broadband connections fast enough neutral broadband pipe while leaving percent of the capacity of these expensive to allow video options. I’m not young power generating plants. The only time the wireless business model alone. and cool, but even I am watching we use all 900,000 megawatts is on hot I wish I had a more definitive answer online video, although I haven’t quit summer afternoons during a nationwide for what to do about enticing the in- paying my exorbitant satellite TV heat wave, when every family is running cumbents to join in our reindeer games. bill each month ($150 per month for its air conditioning wide open. I do know that it isn’t good for the “all in”). I’m now paying about $25 Building a new power generating country when an incumbent obstructs a per hour for the six hours of satellite plant costs about $4 million per mega- community that wants to build its own TV I watch in a month. CATV has watt. Think about that staggering num- network to improve its communications a decent broadband pipe with DOC- ber – $4 million per megawatt to build infrastructure. As Google is doing with and, on average, we’ve got 450,000 SIS 3.0, but it’s not a pipe that will its open-access experiment, Americans megawatts of unused electric generation compete long-term against FTTH. must think in new, fair, but radical ways available to us. That is $1.8 trillion extra My advice to cable providers is to get to encourage innovation in the broad- dollars invested in a system that isn’t used on community-owned, open-access band arena. very efficiently. This usage curve must be networks as retail service providers The United States isn’t entitled by changed nationwide, or electricity costs while they still own the customers. birthright to be number one in prepared- will skyrocket in the future. This is what They could use their current cash ness for the information age in which we creates the real need for a smart grid flow to transition their basic business now live. We must continually earn the that will give consumers feedback and model to a service model, rather than number one spot, and we’re way behind choices about how to use their electricity the capital-intensive network owner- – which could cost this country dearly in resources. This smart grid will have tre- ship model they are presently trying the years ahead in the competitive world mendous data requirements, making it a to keep on life support. Maybe we economy. We should be applauding all perfect partner to help amortize the cost should give them “most favored na- those communities willing to take the of the open-access network. The com- tion” status on our new open-access risk of building FTTH networks in an munity doesn’t have to have a municipal networks for a few years. attempt to facilitate positive change on electric utility to make the scheme work, • The incumbent telephone companies behalf of their citizens, whether they but having the local electric company as are a different matter. One of them, employ a retail model or an open-access a partner should be a cornerstone goal. Verizon, has embraced FTTH as its model. BBP

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 47 INDUSTRY ANALYSIS FiOS vs. U-verse Verizon and AT&T have taken very different approaches to building and marketing their next-generation access networks. A noted industry analyst shares his insights about the two telco giants and their competition with the cable companies – and each other.

By Clifford R. Holliday ■ B & C Consulting Services

n May 29, 2003, the three larg- est Regional Bell Operating With 3 million and 2 million video subscribers, OCompanies (RBOCs) – Bell- South, AT&T and Verizon – announced Verizon and AT&T now rank number eight and that they had adopted a common set of technical specifications for the delivery number 10 among U.S. video providers. That’s of fiber to the premises. In other times, impressive, considering that they’re newcomers. such an announcement would have been viewed by most as another technical standardization and elicited a big yawn. However, at that time it was the biggest massive effort to compete on a network than 46 percent of all capital spent by news in the telecommunications world – basis in residential video delivery. Those all telecommunications carriers. Clearly, perhaps the biggest in years – and it con- of us who had been in the industry for these companies have the financial power tinues to be big news today. a long time remembered the RBOCs’ to rule the equipment markets. The initial announcement was fol- 1985–1987 video trials in Cerritos, When the equipment vendors looked lowed by a joint RFP issued in June 2003 Calif.; Orlando, Fla.; and elsewhere, and at the potential size of a project to bring to select vendors for the FTTP equip- we wondered whether they had learned fiber near these companies’ customers, ment. Responses and vendor selections enough to be successful in this very dif- they visualized a return to the go-go were scheduled for the third quarter of ficult business. days of the late 1990s telecom market. 2003, with initial deployments to begin The reason for the excitement about At $1,000 to $1,500 capital cost per in- in 2004. This schedule was not com- their entry into the video business was stalled fiber line, a program that involves pletely met, but the RBOCs were close. that these RBOCs (now down to two more than 100 million lines could easily Then in late 2005, the RBOCs issued an since AT&T’s acquisition of BellSouth) drive a return to profitability for many RFP for GPON approaches to FTTP. In serve about 80 million of the approxi- equipment vendors. mid-2006, Verizon announced awards mately 150 million access lines in the under that RFP. AT&T announced its United States. They also control the larg- FiOS and U-verse Today: GPON vendors in mid-2007. est interexchange carriers and the largest Major Video Providers In 2003, the biggest news was that cellular phone companies. The compa- The “new” AT&T and Verizon have three RBOCs actually agreed on a di- nies are the powerhouses of the telecom moved into the video business in a mas- rection and issued an RFP. At the time, world. In a recent year, their capital ex- sive way. These two RBOCs are now the RBOCs didn’t agree on much of penditures were 76 percent of the total major providers in the residential TV anything else. In 2004, the main story by major telephone companies and more delivery business. As of the end of 2009, was the technology and the fact that the RBOCs (at least Verizon) were seri- ous about an FTTP program and had About the Author begun deployment. By 2005, the main Clifford Holliday is president of B & C Consulting Services, which provides telecom- story was that the RBOCs (at least Ve- munications consulting to government and industry, and is a noted telecommuni- rizon) were going into residential video cations analyst at Information Gatekeepers Inc. This article is excerpted from his delivery in a big way. After a lot of tests, new report, “FiOS vs. U-verse,” available from Information Gatekeepers at www. learning curves, false starts and failures, igigroup.com. You can contact Clif at [email protected]. the RBOCs were really committing to a

48 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 INDUSTRY ANALYSIS

Verizon had nearly 3 million video sub- of them formerly GTE properties) to closure: The author lives in such a ter- scribers and AT&T had slightly more Frontier. This sale will reduce Verizon’s ritory and has just purchased a FiOS than 2 million. These numbers put them wireline footprint from approximately installation.) in the ranks of the top 10 video providers 32 million to 27 million customers. This The advantages for Verizon of over- in the United States – Verizon at number sale will also reduce the number of FiOS building are as follows: eight and AT&T at number 10 – which homes passed by about 750,000 of the • First, and most obviously, over- was impressive, considering that many of 18 million. (Frontier will continue to building gives Verizon access to the others on the list have been in the serve those customers.) more customers – and not just any video business for decades. In addition, However, although curtailing con- customers. Normally, a telephone they both rank consistently at the top of struction may seem like an end to FiOS company’s customer base is limited customer-satisfaction polls of video cus- growth, that interpretation would be by the historical accidents that led to tomers. By the end of 2010, we expect very misleading. Verizon reports that the creation of its franchise boundar- Verizon to exceed 3.5 million FiOS TV it is achieving an average penetration ies. There is no process for selecting subscriptions and AT&T to reach about rate of about 25 percent with FiOS. customers. With an overbuild, Veri- 3 million U-verse Video subscriptions. That leaves 75 percent of the footprint zon has the ability to select its new Both companies have deployed sev- to market. The company could easily customers. Of course, it will select eral relatively new technologies in their double and may even triple the number high demographics or highly mobile entries into the video business, including of FiOS customers without adding any demographics – both very good mar- IPTV, FTTP, VDSL, fiber to the node more construction. kets for new technologies that may (FTTN) and residential gateways. The be relatively expensive. RBOCs use just about every imaginable The Net Neutrality Issue • By adding addressable customers, combination of those technologies to Net neutrality is another reason given Verizon broadens its base for video achieve their objectives. for the slowing of construction. The is- sue heated up a few years ago when one programming. Programming is sold FiOS and U-verse cable company limited transmission of to a network based on the number Deployments Slow an extremely high-byte-rate usage ser- of eyes that network may bring to The 2008–2009 recession had the ex- vice on its Internet service. It is now the programming. By being able to pected effect of slowing down capital ex- entangled with the issue of whether the selectively broaden its customer base, penditures for FiOS and U-verse. AT&T Federal Communications Commission Verizon has the opportunity to lower reported in its 2009 annual report that (FCC) should regulate broadband offer- its programming costs. wireline capital expenditures decreased ings under Title 1 or Title 2 of the Com- • By growing out of franchise, Verizon by 21 percent, due in part to a reduction munications Act. Title 1 is for informa- also has the option of expanding its in expenditures on U-verse. Similarly, tion services and involves much lighter footprint for businesses. This same the number of high-speed Internet cus- regulation than Title 2, which is for tele- architecture could be selectively ex- tomers added by FiOS dropped by about communications common carriers. A panded to pick off prime technology 40 percent from the second quarter of third scheme being considered by some parks, corporate offices and so forth. 2008 to the second half of 2009. of the FCC commissioners, denoted as • This expansion could be done within The recession has definitively put the “third way,” offers a compromise be- current capital budget commitments a damper on the growth of advanced- tween Title 1 and Title 2 regulation. by delaying planned additions of access architecture (AAA) services, for The major carriers, including AT&T FiOS in franchise and instead using FiOS much more than for U-verse. As of and Verizon, are opposing any change the funds to serve what it calls “near mid-2010, it is not at all clear that FiOS from Title 1, and AT&T has rather out of franchise” (NOOF), or areas will ever resume the robust gains it was pointedly stated that changing to Title 2 close to its incumbent footprint. Ve- making before the recession. regulation would result in a curtailment rizon can always serve the in-fran- The recession is not the only factor of its investment in U-verse. chise customers later. slowing AAA growth. In public an- The FCC will make a decision on this • A NOOF overbuild can use exist- nouncements, Verizon executives have in 2010. Many writers (this one included) ing higher-level infrastructure (that said they will not expand the FiOS net- think AT&T may already have made a is, higher than the access plant), in- work beyond the originally planned 18 decision to slow construction spending cluding central-office buildings, and million homes passed. The company will on U-verse, and is using this regulatory take advantage of trained technical reach that goal by the end of 2010 and issue as a scapegoat. personnel already in the area. now says that it will curtail construction • Because Verizon can select areas growth activities and focus on market- Overbuilding where demand for FiOS services will ing to the 18-million-home footprint. This leaves a question about Verizon’s be high, overbuilding should achieve Verizon is in the process of selling off experiment with overbuilding adjacent a higher rate of growth for FiOS and a number of its wireline services (most AT&T territories in Texas. (Full dis- improve bottom-line results.

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 49 INDUSTRY ANALYSIS

This is a very impressive list of- ad installation. The design approach of plac- the customer while minimizing the capi- vantages, and it makes me think Veri- ing fiber all the way to the end customer tal costs of new fiber. It places fiber only zon must have more in mind than just attempts to put in place a facility that to neighborhood nodes that are as much northeast Texas. will never have to be changed. Advances as 5,000 feet from the end customer. The will be accommodated by changing the remainder of the route is composed of ex- Possible locations for equipment on the ends of the fiber, but isting copper wire plant. This approach Verizon Overbuilds the facility itself is a lifetime facility. This results in placing much less fiber and GTE, which was merged into Verizon, philosophy is very well illustrated by the consequently requires far less capital. was known as the “suburban telephone following quote from Paul Lacouture, Three predominant AAAs are in use company.” GTE did not have many then Verizon’s executive vice president by telcos today, and those used by the large cities in its service area, but it was for network and technology, explain- cable companies are generally similar well located in the suburbs of some of ing the company’s announcement that except for having coax on the last leg. the nation’s largest cities. In northeast it would switch from BPON to GPON These are the AT&T approach of fiber Texas, Verizon is using exactly these technology: to the node, the Verizon approach of fi- suburban cities around the Dallas-Fort “GPON is the next step in the evo- ber to the premises and the BellSouth Worth Metroplex for overbuilding into lution of the all-fiber-access network. (now AT&T) approach of fiber to the AT&T areas. When we first launched the nation’s only curb (Figure 1). Other former GTE areas that are large-scale FTTP program in 2004, we Since Alexander Bell first decided currently part of Verizon include sub- said that one of the most important com- to build outside plant, telephone engi- urbs surrounding Los Angeles, Houston, petitive and cost-effective features is that neers have debated the best way to ex- Seattle, Portland and Chicago, among we could increase speed and capabilities tend service to the final mile. The debate others. Many of these are being sold by by evolving to more advanced electron- continues now with the various FTTx Verizon to Frontier, but the California ics and without having to change the schemes for bringing fiber close to the territories are not. California is the obvi- fiber we had already deployed or are de- customer. In some ways, the debate has ous next target for Verizon. The market ploying. Today’s announcement begins not changed much – it is still about the is huge, and the company has many old to fulfill that promise. economics of each approach – but in one GTE franchises that surround the en- “In addition to the ability to boost very real way, it is different now. tirety of Los Angeles, which is AT&T our broadband Internet speeds on fiber, In the past, this debate was al- territory. This area would be a perfect ways about plain old telephone service target of opportunity for Verizon, and this new technology will enhance the AT&T could suddenly be subjected to video-on-demand capabilities of our ex- (POTS) and the economics of various some very strenuous competition in very isting FiOS TV product on fiber and sets way of providing it. Now, although the large, lucrative markets. the stage for an all-IP TV offering in the debate is still about economics, it is also, future. This new technology also brings maybe even more, about alternative ways Architectures of FiOS us substantial cost benefits, allowing us to meet requirements for the bandwidth and U-verse to reduce costs of the electronics portion needed for some very exotic services. The architectures of FiOS and U-verse of the FTTP platform by about 25 per- The question is not just “Which is are very different and represent very cent. The bottom line is that this is an cheaper?” but “What services will I pro- different design philosophies. FiOS is access network at the local level that is vide? “How many of each service will primarily an FTTP approach, while without peer in this industry.” the customer need?” “How much band- U-verse is primarily FTTN. By contrast, U-verse seeks to achieve width do I provide for these require- FiOS is an effort to future-proof the a relatively high-bandwidth delivery to ments?” and “How will compression

Service Architecture Name Description Distance of Last Leg Now defunct FTTC Fiber to the Very near the home – used primarily by 500 feet Curb BellSouth. Can be used with VDSL to deliver HDTV, high-speed data and voice. U-verse FTTN Fiber to the Serves a subdivision – AT&T and Qwest 3,000–5,000 feet Node current primary plan. Can be used with VDSL2 or ADSL2+ to deliver HDTV, high- speed data and voice. FiOS FTTH/P Fiber to the Fiber all the way to the house – Verizon’s N/A Home/Premises current plan. Figure 1: Predominant Advanced-Access Architectures

50 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 INDUSTRY ANALYSIS

on the part of the local telephone and cable companies. (See Figure 2.) This chart shows that, by 2013, the need for bandwidth to the home will be driven by the delivery of multiple high- definition television (HDTV) channels, which will account for 80 percent of the total requirement. This requirement will far exceed any other driver of band- width. Traditional voice is so small as to barely be visible on the graph. Even high-speed data is only a minor percent- age of the requirement. The chart also forecasts the virtual end of standard-bandwidth video by the end of the period. By then, we expect virtually all telecasts from the major networks and local stations in the top 50 markets to be in high definition. Stan- dard-definition television will be limited to specialty networks, local feeds and small-market stations. Although stan- Figure 2: Bandwidth Needs Through 2013 dard TV sets will certainly receive HD signals, having so much high-definition advances impact my choices?” The an- In earlier years, the bandwidth ca- programming available will certainly swers to these questions now guide the pacity of access networks was a moot drive customers to upgrade. technology choices for the last mile at issue because the bandwidth needed Remembering that AAA deploy- least as much as economics does. was only what was necessary for a voice ment is, at least initially, going into areas While the debate was never simple, call. Now the local loop is carrying data with high marketability (also known as the addition of new unknowns about and, most recently, television. With higher income), we should understand service requirements makes it much the desire for high-speed data driving that AAA bandwidth demand is not na- more complex. To see how complex, one ever-higher-bandwidth data services, tional average bandwidth demand. To just needs to note that the three (now and with video now in the equation, meet the needs of high-marketability ar- two) major telcos – Verizon, AT&T and the need for bandwidth is much more eas, more bandwidth than the national BellSouth – studied this issue with all complex. The answer to the question of average will be required. Figure 3 ad- their great resources and came up with bandwidth requirements drives multiple dresses this type of area. three completely different answers! billions of dollars of capital investment The bandwidth requirements shown

2013 Bandwidth Requirement Scenario

Item Channels Bandwidth Per Customer, (Incremental) Mbps Watching Video Mbps HD Channels @ 8 Mbps each High-Speed Data Channels at 8 Mbps each 68% watching one HD set 22x.68=15 120 8 68% watching two HD sets 22x.68=15 120 8 additional 68% recording two HD channels on a DVR 2x22x.68=30 240 16 68% using high-speed Internet access. 22x.68=15 high- 120 8 speed channels Total 600 40 Figure 3: 2013 Bandwidth Requirements

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 51 INDUSTRY ANALYSIS

Bandwidth Item Amount of Bandwidth Required Why Is U-verse Outselling FiOS? Four HD Video Streams 4x8=32 Mbps Verizon started selling and marketing its Data Channel Minimum = 5 Mbps, but more likely at least 8 FiOS service earlier than AT&T started Mbps to be competitive selling U-verse, and because of that Voice 1 @ 64 Kbps head start, Verizon remains the leader in terms of customers served. But in recent Total Requirement 40 Mbps quarters, U-verse has begun to catch up, Figure 4: Forecast Access Bandwidth Requirements 2013 and it has outsold FiOS substantially. in Figure 3 reflect the need for four si- multaneous HD streams per household In spite of technical shortcomings, U-verse in 2013 and a simultaneous high-speed data channel. This represents only two manages to play up its positive features while HDTV sets and a single DVR or mul- tiple HDTV sets with two DVRs. We Verizon seems to hide some of its. actually feel this is a very modest re- quirement given the above statistics. It is competitive only with what is now of- ments, we forecast a need for 40 Mbps Verizon has what is arguably a superior fered by satellite TV services. in 2013. product, at least in terms of bandwidth By comparison, AT&T started to This is clearly above the capabili- delivery, and Verizon has achieved a 3:2 offer two HD streams with U-verse ties of VDSL2 except at much shorter dominance in the market over AT&T. in some markets in mid-2008. Veri- distances than are planned in U-verse. However, in the last three quarters, zon has had multiple streams available Note that the 5 Mbps for data is very AT&T has been outselling FiOS by sub- with FiOS almost from the beginning. conservative. Verizon’s current lowest- stantial (35 to 40 percent) margins. As FiOS also offers multiple additional HD speed offering is twice this – 10 Mbps. Figure 5 illustrates, this author forecasts streams from its RF overlay. AT&T has recently begun to offer data that U-verse will nearly catch up with In Figure 4, taking the four HD speeds of 24 Mbps but not with four FiOS in the next few years. Why? streams and the voice and data require- streams of high-definition video. One reason is certainly that AT&T is doing a much better job of marketing its service. In spite of technical short- comings, U-verse manages to play up its positive features while Verizon seems to hide some of its. A clear example of this is in the number of channels that a user can record simultaneously. AT&T makes a major point of telling users they can record four simultaneous pro- grams with the U-verse DVR. It doesn’t mention that the service is capable of delivering only two HD streams to the home because of bandwidth limitations. FiOS, on the other hand, has plenty of bandwidth but fails to utilize it because it provides an outmoded DVR that is ca- pable of recording only two programs. In addition, AT&T does much more to promote U-verse. Living in one of the few areas that can receive both ser- vices, I see the marketing materials from both companies. AT&T sends out much more material, and it has much better offers (incentives.) Maybe we just throw most of the marketing materials away, Figure 5: Cumulative Subscribers for FiOS and U-verse but advertising does work. BBP

52 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Technology A New Fiber Deployment Technique for Brownfield Conversions Using Kabel-X technology, Buckeye CableSystem in Ohio upgraded a neigh- borhood from hybrid fiber-coax to fiber to the home in record time.

By Michael K. Hebbard ■ Kabel-X USA

ike most of today’s telecommuni- placement methods. Instead of rolling outer sheath. When the fluid is brought cations carriers, Buckeye Cable- heavy machinery through the backyards up to pressure, it squeezes the core to a LSystem of Toledo, Ohio, found of their customers, digging up their smaller diameter so it can be pulled away itself facing an ever-expanding array of yards and disrupting their lives, compa- from the surrounding sheath. Loosened real and potential competitors, running nies using the Kabel-X process connect and lubricated by the Kabel-X fluid, the the gamut from new wireline competi- small, quiet electric pumps to existing core is then extracted easily, leaving the tors to innovative Internet program- cables, extract the old copper or alumi- empty sheath in place. ming options. As they often do, these num cores and insert new fiber in the The process works on almost any new competitive pressures prompted old cable sheaths. telecommunications cable and on some Buckeye to consider new ways to differ- entiate itself in the market. Already a formidable competitor with a modern HFC network, an ag- The Kabel-X process involves extracting old gressive presence in business services and copper cores from existing cables and inserting a robust offering of video, Internet and telephone services, Buckeye concluded new fiber in the old cable sheaths. that a fiber-to-the-home offering – with its potential of much faster upload and download speeds, greatly expanded It’s like magic – almost. Actually, it power cables as well. In general, the stron- video options and superior uptime – is more like physics with a little chemis- ger the outer sheath, the higher the pres- seemed like the natural answer. How- try mixed in. sure that can be applied inside the cable ever, the high cost and risk of deploying Even though outside-plant cables and the faster the process works. More fiber through existing neighborhoods are not intended to be disassembled in compressible cores extract more easily made Buckeye pause, until the company the field, the Kabel-X process does just than cores filled with incompressible heard about Kabel-X technology. that. Kabel-X certified technicians direct jellies and water-blocking compounds. a nontoxic, nonflammable, nonhazard- Harder, less compressible cores require A No-Dig Method ous fluid into the small space between higher pressures than softer ones. In the The Kabel-X cable extraction process the cable’s soft inner core and its hard case of large, lead-sheathed telephone was invented in Austria. It is marketed in North America by Kabel-X USA LLC, a privately held Florida company. About the Author The system allows network operators Michael Hebbard is the chief operating officer for Kabel-X USA. His 35 years of tele- such as Buckeye to convert existing, communications experience include telephone company engineering, construction, buried cables to optical fiber with- and operations; wireless and wireline CATV services; and international business out trenching or boring in a fraction ventures. Find out more at www.kabelxusa.com of the time required for conventional

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 53 Technology

Bringing the cable up The BrightPath splitter to pressure The coax core being extracted from the sheath

The coax core being coiled Bringing the cable up The coax core being extracted from the sheath after extraction to pressure cables, which have soft inner cores but couplers can be attached. The ideal fluid tified technician following a Kabel-X weak outer sheaths that can withstand selection, connection process, pressure recipe attaches a special hydraulic fitting relatively little pressure, a 500-foot span regime and extraction process is differ- to a prepped coax or twisted-pair tele- of cable between manholes can take a ent for each type and size of cable. phone cable, then connects the fitting couple of hours to extract. By contrast, to a Kabel-X pump and fluid flow me- Customizing the Process 500 feet of P3-type coaxial cable can be ter. The technician pumps the specified Kabel-X USA maintains an extensive extracted in 10 minutes or less. proprietary fluid into the cable core and inventory of cable design data and test There are other variables as well. Pulp- brings it to the correct pressure, loosen- results and has formulated fluids, core insulated telephone cables require fluids ing the core from the cable sheath. Then isolation techniques and pressure re- that can coat and lubricate their paper the core is extracted, leaving behind the gimes to extract the cores of most com- wrappers without damaging the paper mon telecommunications cables. Sample metal turnplate and outer cable sheath, itself. Hard-line coaxial cores, with no lengths of less common cables are sent to which are used as a conduit. Using pull separate layers to seal their foam cores, the Kabel-X Operations Center in Da- strings or cable-blowing technology, the require fluids that can creep between vie, Fla., where a team of expert techni- technician inserts a new fiber cable core, the core and the outer sheath without cians develops recipes for optimal results or even a complete new cable, into the soaking into the foam. Cables without and fine-tunes the Kabel-X fluids and -at conduit. In a matter of minutes, an old welded-ring outer sheaths – including tachment hardware to speed the extrac- cable becomes a new one. flooded telephone cables and braided- tion process. For larger jobs, the Kabel-X Compared with other methods of sheath coax drops – require different flu- team can even tweak fluids and recipes placing underground fiber cable, the ids and special low-pressure regimes. in the field as job experience dictates. Kabel-X process requires far less field Some cables lend themselves well to Though the science behind the engineering, needs less detailed design simple mechanical attachments; others Kabel-X process is fairly complex, the work, consumes less on-site construc- require that steel fittings first be glued implementation process is very simple. tion time and practically eliminates site to the outer sheath before hydraulic In the field, a Kabel-X trained and cer- restoration. As a result, the process is

54 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Technology

By connecting the cable to the pump at In most cases, the Kabel-X process requires each pedestal, Metro Fiber technicians were able to remove the core from more no digging – which is one reason it cuts cable than 17,000 feet of cable in less than two weeks with minimal impact on the replacement costs by 40 percent to 70 percent. community. With only one exception, However, to be reused, a cable must have a every section of the cable core came out when pumped and every defective spot sheath that can withstand some pressure. was found and fixed. I’ll tell you more Damaged and missing cables present problems about the problem section later. Well, Almost No Digging that require extra work. Some digging was required, of course. Although the Kabel-X process is ex- tremely reliable, it does require that much faster and much more economi- rectional boring, cutting streets or gener- a reused cable have a sheath that can cal than conventional overbuilding. As ally annoying its customers, at a fraction withstand some pressure and a core that a bonus, because the process reuses ex- of the cost of traditional construction can provide a pathway for the Kabel-X isting cables and discourages wasting methods, the company decided on a fluid. Old buried repairs, flat spots, cuts precious natural resources, it is environ- pilot project to provide fiber directly and even missing cables present unique mentally friendly. It is not a coincidence to the 160 homes in its Carrington problems. Fortunately, we in the tele- that the Kabel-X logo is green. Woods neighborhood near Toledo, us- communications industry have seen Kabel-X customers can save an es- ing a modified version of CommScope’s all these potential showstoppers many timated 40 percent to 70 percent of BrightPath FTTH distributed-splitting times before. cable replacement costs using Kabel-X architecture. Most of the digging involved finding extraction. These enormous savings Carrington Woods presented Buck- the sections where the old cable had been stem from eliminating the need to re- eye and Kabel-X with a perfect demon- cut off and the old pedestals removed. engineer cable routes, to bore or cut and stration environment. The neighborhood Sometimes neither end of the cable was restore neighborhood lawns and streets layout was ideal for the BrightPath solu- available for attachment, and there were and to repair the collateral damage that tion, and old coax facilities still in place a number of old cables in the ground. occurs so often in the course of burying from an earlier rebuild gave Buckeye Locating the correct cable ends was the new facilities. and Kabel-X plenty of opportunity to hardest part of the whole process. Once The speed of the process also appeals experiment with a variety of coax types technicians found them, they pieced to system operators. A two-person crew and sizes, different fiber cable configura- out the cut-off cables and brought them can convert more than a mile of coax tions and different fiber cable placement back into the pedestals. cable to fiber in a day, making it possible methods without disrupting service to When the Kabel-X process reaches to consider the conversion of an entire existing customers. a hidden splice, fluid flow in the cable neighborhood from coax to fiber in a The old cables were mostly located stops. Fortunately, the injection of the single night. Instead of costly, long-lead- on front lot lines and had a significant Kabel-X fluid into the core dramatically time system redesigns, Kabel-X custom- number of splices and cut or damaged changes the electrical characteristics of ers can upgrade areas as small as a single points. Buckeye was eager to see whether the coax cable, and simple time-domain node to FTTH technology in a matter the Kabel-X technology could work with reflectometer (TDR) measurements can of days, working from the existing ped- less-than-perfect facilities and whether quickly pinpoint the exact distance to estals, with no need for cable locates, the resulting pathways would permit the splice. Once the splice is dug up, re- permits or new rights-of-way. economical fiber placement and splicing attaching the Kabel-X pump takes only This potential for almost instanta- arrangements. Buckeye also wanted to a couple of minutes, and the extraction neous upgrades adds a whole new di- see how the emptied-out cable sheaths process moves on as before. When the mension to considerations of competi- would stand up to the cold, wet Ohio core is out, the old splice connector is tive response and is what ultimately led winters. replaced with a new, hollow one. Buckeye to turn to Kabel-X for its fiber Kabel-X trained and certified Buck- Flattened and damaged sections are conversion needs. eye’s local contractor, Metro Fiber and resolved just as easily. Serious dents, Cable Construction Company; pro- kinks and cut cables are best found Buckeye’s Pilot Deployment vided Metro with the necessary ex- with the TDR and fixed before pump- Once Buckeye’s technical team learned traction equipment and fittings; and ing. Leaks, on the other hand, usually that it could deploy fiber in existing supplied the proprietary KX-40 fluid show up the same way splices do – when neighborhoods without trenching, di- specially formulated for P3 coax cable. the fluid fails to progress beyond them.

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 55 Technology

With the help of industry experts from cable-jetting equipment suppliers, Kabel-X, Buckeye CableSystems and the and with samples of cable provided by construction contractor experimented with a several cable manufacturers, Kabel-X, Metro Fiber and Buckeye formulated variety of methods for blowing fiber cable into and field-verified methods and proce- dures to quickly and easily blow the new the sheath from which old coaxial cable had fiber cable into Buckeye’s coax. When been removed. The process they developed used it came time to place Buckeye’s cable in Carrington Woods, the process was well Sherman & Reilly Microjet equipment. understood. After removing the cable core, the Metro Fiber technicians used loops of Although Buckeye had several possible fect landscaping of a beautiful corner 1/2-inch HDPE innerduct and airtight methods of replacing short bad sections lot. Buckeye, Metro Fiber and Kabel-X fittings to temporarily join the indi- vidual spans at each pedestal, creating at Carrington Woods, it finally decided technicians were absolutely certain that much longer continuous lengths of to replace all damaged sections with all the troubles could be cleared, but hollowed-out cable. Then they blew new coax outer sheath so the mainte- they were even surer they didn’t want to dig holes in that showplace lawn. foam cleanout plugs through the cable nance team would be able to locate the with jetting lubricant to clean and lubri- cables in the future. Instead, they changed cables. An even older section of P3-750 cable, cate the pathway. Finally, using Sherman All in all, about 40 feet of cable were & Reilly Microjet equipment, they jet- replaced, mostly in sections of about 2 which predated the P3-500 that was being updated, followed the same path ted a complete, new, outside-plant-rated feet, which were used to piece out the and was in great shape. Problem solved. fiber cable from AFL through the newly cut-off ends. One long section of about Buckeye’s great landscaping team dug created conduit in pushes of up to 2,500 25 feet was replaced where the cable had up the ends of the 750, the Metro Fiber feet, looping up and down through as been crushed by large rocks that had team cleared out the core and the work many as 10 pedestals at a time. When been laid on top of it when it was origi- moved on as before. Cable is cable, es- the cable blowing speed slowed, they nally placed. That one repair location, pecially when it is made into conduit. laid out the cable in figure eights on the with 30 feet of open trench, was such an Buckeye found once again that its old ground, set up the Microjet at the new anomaly on the Carrington Woods job cables, long abandoned, had tremendous location and resumed placement. No that technicians jokingly called it “the value as pathways for new fiber. additional splice points were introduced Grand Canyon.” into the cable, and no sections were Buckeye tried a variety of splice repair Push or Pull? damaged in placement. fittings at Carrington Woods, includ- Buckeye had originally planned to use The only real delay in the blowing ing simple bronze compression fittings. pull strings, blown into the hollowed- process came right at the beginning. In the end, however, the tried-and-true out coax, to pull in the new fiber cable. Over the winter, a short section of the straight splice cable connector, modi- The solution was simple, and everyone empty coax was damaged when another utility undertook a repair. The workers fied to create an open internal pathway, was certain it would be successful. But pulling the new fiber cable by hand who repaired the damage weren’t famil- and standard heat-shrink tubing proved from pedestal to pedestal seemed a little iar with working on hollow coax, and the fastest and most satisfactory repair primitive after watching the cores fly- technicians had to dig up the repair spot method. In general, Kabel-X recom- ing out of Buckeye’s coax. Even worse, and reconnect the conduit. Oops! At mends using the tools, equipment and there is always a risk of pulling the new any rate, Buckeye had its answer about procedures that are most familiar to op- cable too hard, damaging the delicate the viability of empty coax: no water erators, because those methods require fiber core. So Buckeye decided instead accumulations, no freezing and no col- the least new training and equipment. to blow in the new cable, using cable- lapsed ducts. jetting technology. Once the cable was in place, the A Difficult Situation reSolved To develop a method for Buckeye to Metro Fiber technicians began prepar- About that section that wasn’t removed: blow in the new cable, Kabel-X experts ing it for splicing. Working backwards, It was a difficult situation. A 300-odd- used the 2,600-foot outside-plant test pedestal by pedestal, from the far end of foot section of the old cable, viewed on bed located near the Florida Operations each cable leg, they split off the tempo- the TDR before pumping, showed at Center. The test bed is equipped with a rary innerduct loops, pushed out loops least three, and possibly four, potential variety of cable types and pedestal spac- of fiber cable for each location so the trouble spots. Even worse, this particu- ings where Kabel-X experiments with break-out fiber work could be done in lar cable swept gently around a corner at different cable configurations and sizes to a trailer or splicing tent and sealed the a busy intersection, deep into the per- provide the best advice for customers. ends of the conduit. Then they installed

56 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Technology the BrightPath terminal equipment and to-the-home deployment trials, but the ment-owned right-of-way, through an began the cutover to the new system. Kabel-X process also works well else- established civilian neighborhood. Buckeye’s savings on this deploy- where in the telecommunications net- Shelton Choy, president of CEI, says, ment were significant compared with work. Potential applications include ex- “Kabel-X allowed us to quickly and ef- traditional construction methods such tending fiber deeper into neighborhoods ficiently remove the copper core and as trenching and directional boring. By for node splitting, upgrading cellular blow in fiber while avoiding trenching minimizing disruption in the commu- backhaul and reinforcing middle-mile through volcanic rock in an established nity, Buckeye created no ill-will among routes. Kabel-X can even be used with neighborhood. Without Kabel-X, this its customers or local authorities, which aerial cable in places where permit re- project would have been much less at- was also important. The new system has quirements or make-ready requirements tractive to the Army and would have been extremely well received by Buck- could delay important highway or rail- had serious impact on the people who eye’s Carrington Woods customers. road crossings. live along this route. Additional benefits “We see the Kabel-X technology as an In Hawaii, for example, the U.S. included preventing erosion and runoff innovative tool that will allow us to cost- Army relied on Kabel-X technology to normally created through trenching, effectively deploy a fiber-to-the-home upgrade more than a mile and a half of which in this environment is critical. architecture in areas currently served by vintage copper cable with state-of-the-art And the Army even got credit for the a traditional hybrid fiber-coax network. fiber optics interconnecting parts of its copper salvaged from the old core.” This technology will allow us the oppor- data operations facility. The Army used The Army was pleased with its first tunity to effectively manage our network Honolulu contractor CEI to implement Kabel-X project for the same reasons architecture so as to best meet our overall needs,” says Joe Jensen, chief technology the Kabel-X technology and deploy fiber Buckeye CableSystem was pleased: new officer for Buckeye CableSystem. deeper into the government-owned net- fiber facilities, minimal digging, mini- work on the island of Oahu. The origi- mal disturbance to neighborhoods, no Other Applications nal lead-sheathed telephone cable had disruption of traffic and no harm to the Local operators such as Buckeye Cable- been placed in the early 1960s. The cable environment. Life goes on, and work goes System are using Kabel-X in their fiber- route ran up a mountainside, on govern- on. What’s not to like about that? BBP

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To register log on to: www.northeast-fiber-optic-conference.com ® or ask your FIS Sales Rep how to obtain a free full conference pass (a $125 value).

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 57 Attend Michael New FTTH Market Review Render’s Presentation at the 2010 FTTH and Forecast Conference & Expo

North American There has never been a more FTTH: Current important time for an FTTH Deployment Status market review and forecast! And The Consumer Where will the North American Experience FTTH market go next? Who will be deploying fiber in the future? 1:00 pm Tuesday September 14 The 2010 RVA report provides EXPO Theater a very detailed overview of the history, current status, Michael Render will and societal impact of FTTH. RVA research also outlines ways present the latest Most importantly, it offers FTTH is impacting communities deployment results extremely detailed forecasts of across North America: for North American homes passed, marketed, and FTTH and prospects connected by major segments • Faster and more stable broadband for the future. Also, such as RBOCs, ILECs, CLECs, improves quality of life a 2010 consumer Municipalities, MSOs, and Real • FTTH spurs local price competition study will highlight Estate Integrators. Additionally, the ways FTTH is being • More telework results in significant report provides forecasts by dwelling type (single family versus MDU), used, is exceeding the green impacts technical architecture, by region and much more! performance of other • Traditional businesses are being broadband, and is The new RVA forecast is critical in helping you set attracted and retained starting to significantly strategies, forecast revenue, evaluate investments, • Efficiencies add billions to change the way we and understand all aspects of the market. home-based business live, work, and play.

www.RVALLC.com • 800-619-3102 Attend Michael New FTTH Market Review Render’s Presentation at the 2010 FTTH and Forecast Conference & Expo

North American There has never been a more FTTH: Current important time for an FTTH Deployment Status market review and forecast! And The Consumer Where will the North American Experience FTTH market go next? Who will be deploying fiber in the future? 1:00 pm Tuesday September 14 The 2010 RVA report provides EXPO Theater a very detailed overview of the history, current status, Michael Render will and societal impact of FTTH. RVA research also outlines ways present the latest Most importantly, it offers FTTH is impacting communities deployment results extremely detailed forecasts of across North America: for North American homes passed, marketed, and FTTH and prospects connected by major segments • Faster and more stable broadband for the future. Also, such as RBOCs, ILECs, CLECs, improves quality of life a 2010 consumer Municipalities, MSOs, and Real • FTTH spurs local price competition study will highlight Estate Integrators. Additionally, the ways FTTH is being • More telework results in significant report provides forecasts by dwelling type (single family versus MDU), used, is exceeding the green impacts technical architecture, by region and much more! performance of other • Traditional businesses are being broadband, and is The new RVA forecast is critical in helping you set attracted and retained starting to significantly strategies, forecast revenue, evaluate investments, • Efficiencies add billions to change the way we and understand all aspects of the market. home-based business live, work, and play.

www.RVALLC.com • 800-619-3102

FTTH LAS VEGAS COVERAGE

It’s All About the Bandwidth: Welcome From FTTH Council President Joe Savage...... | 62 Q&A With the FTTH Council’s Incoming President, Daniel O’Connell ...... | 64 Guide to the Exhibit Floor ...... | 66 Agenda at a Glance...... | 67 Featured Exhibitors...... | 70 News Releases...... | 73 LAS VEGAS conference It’s All About the Bandwidth Users want more bandwidth. Fiber to the home provides it. That’s why FTTH will inevitably continue to grow.

By Joe Savage ■ FTTH Council North America

et’s talk bandwidth – in particu- lar, how far we have come during The principal issue is no longer whether to Lthe nine years since the Fiber-to- the-Home Council was founded. upgrade to fiber to the home, but rather how and At the time of the Council’s estab- lishment in 2001, the vast majority of when. FTTH has left the starting gate and taken Internet users in North America and its place as the access technology of choice. around the world accessed the ’Net through a dial-up service. Only a pre- cious few (including some who were fortunate enough to subscribe to the for uploading, FTTH is well ahead of The Great Urban Myth pioneering FTTH networks) had faster cable modem and DSL services. One of the great urban myths is that connectivity than a dial-up connection However, although FTTH is already in 1899, the director of the U.S. Pat- could provide. showing its capabilities, its greatest attri- ent Office said, “Everything that can be Today, more than three-quarters of bute may be its almost unlimited band- invented has already been invented.” It Internet users in the United States have width in the future, as bandwidth needs never happened. But with the growth broadband connections. According to continue to surge. in North America’s need for speed and Akamai’s State of the Internet Report, greater bandwidth showing no signs of More Bandwidth Means letting up, we may have our own urban the average download speed in the coun- More Applications myth in the making: that our 21st-cen- try with the fastest broadband, South At the end-user level, we’ve seen applica- tury bandwidth needs can be satisfied Korea, is 33 Mbps, about twice the aver- tions evolve from simple Web surfing and with a copper-based, or even a wireless, age download speed for U.S. broadband basic e-commerce to Internet video, inter- last-mile access infrastructure. users. It’s no accident that FTTH/B is active social media sites and cloud com- The principal issue is no longer the leading access technology in South puting. High-definition video is becom- whether to upgrade to FTTH but rather Korea. ing more widely available, and 3DTV is how and when. With more than 6 mil- Here in North America, according now emerging into commercial markets. lion homes across North America al- to research firm RVA LLC, consumer According to Cisco, global IP traffic -in ready connected, and nearly a fifth of all awareness of FTTH is growing. The creased 66 times from 2001 to 2009 and homes now passed by FTTH networks, technology is now recognized by more is expected to triple again over the next FTTH has long since left the starting than 40 percent of broadband users, four years, reaching two-thirds of a zetta- gate and has taken its place as the access compared with less than 30 percent byte (a trillion gigabytes) by 2013, with technology of choice among American just a year ago. Overall satisfaction video (TV, VoD, Internet video and P2P) consumers. with FTTH continues to lead satisfac- accounting for more than 90 percent of Verizon, with its pioneering spirit, tion with other access technologies by global consumer traffic. The need for made the move to all-fiber access a num- as much as 20 percentage points. Con- reliable broadband will further increase ber of years ago, and indeed it remains by sumers express the most appreciation for as citizens rely on their connections for far the largest North American deployer the speed, reliability and HDTV picture mission-critical medical, educational and of FTTH. Although the company’s quality of their all-fiber service. remote-employment uses. FiOS project is reaching its scheduled Meanwhile, RVA’s survey shows a steady climb in the download and up- load speeds – measured by survey re- About the Author spondents themselves – that FTTH sub- Joe Savage is president of the Fiber to the Home Council. You can reach him at scribers are getting. At an average 16.6 [email protected]. Mbps for downloading and 10.8 Mbps

62 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 LAS VEGAS conference completion, and growth of FTTH may therefore pause a bit, America’s ongoing upgrade to end-to-end fiber will doubt- The FTTH industry is ready, willing and able less maintain a steady march through to get us to 100 Mbps and beyond. the next decade. America’s national policymakers have said as much. The staff of the Fed- survey, many of the ILECs mentioned nities across the U.S. about ultra-high- eral Communications Commission, in a the need to replace aging copper lines, speed broadband and its importance to report earlier this year, said that fiber is the fact that FTTH enables them to give economic development. Mayors jumped “the only last-mile technology capable their subscribers a video offering and the into shark tanks. Cities offered to re- of meeting ultra-high-speed needs.” Ac- name themselves “Google.” cordingly, in step with the “100 Mega- ability to future-proof their networks Does this sound as though North bit Nation” policy that the Council has against ever-increasing subscriber de- American consumers and community promoted for the past several years, the mands for more bandwidth and faster leaders will be satisfied with anything FCC’s National Broadband Plan is an- Internet connectivity. less than fiber all the way to the premises chored by a “100 Squared” objective – Except for Verizon, which faces a in the next few years to come? that is, 100 Mbps service to 100 million much more competitive environment, On the contrary, communities large U.S. homes by 2020. The plan’s emphasis companies that deploy FTTH have ex- and small recognize that the future be- on further development of a fiber-based perienced average subscriber take rates smart grid to provide greater energy effi- above 52 percent for the past five years. longs to those who stay ahead of the ciency and security is another indication What’s more, average revenue per user broadband curve. Local leaders know of how our nation will depend on end- for FTTH subscribers is increasing. that access to state-of-the-art digital to-end fiber in the years ahead. Thus A number of U.S. cable companies, content, services and applications will far, more than half the last-mile projects including several that are members of be critical to their survival. They know funded by the federal broadband stimu- the FTTH Council, are upgrading from that better broadband infrastructure at- lus program are FTTP-based. coaxial cable to RFoG or other all-fiber tracts new businesses and creates jobs. systems. To the north, after a slow start, The need for speed is apparent, and the Fiber Deployers of the Future more than a dozen Canadian service demand is there both for business and Who is going to be doing all this FTTH providers are now deploying fiber to the for residential subscribers. And now deployment that consumers want and home, with the innovator Bell Aliant telecommunications providers large and need? pursuing the largest Canadian FTTH small know that FTTH is the only way A recent survey by RVA LLC pro- project. We are also starting to see early to meet that demand. vides some indication. Even though deployments in the Caribbean and Latin That’s why the theme of this year’s a large portion of FTTH deployment American markets, as evidenced by the FTTH Conference and Expo is “FTTH: thus far has been due to Verizon’s $23 early growth and success of the FTTH All Fiber, All the Way!” We’re focusing billion dollar investment in overbuild- Council’s Latin American Chapter. on how broadband service providers will ing its wireline plant, the survey found Telecommunications companies in use all-fiber access to meet consumer that fiber to the home is now being de- all these regions see the writing on the demand and win in the marketplace ployed by more than 750 service pro- wall. To continue meeting the rapidly and how equipment providers and net- viders across North America. Most of growing bandwidth requirements for work engineers will fiber up the world those are small, independent telephone emerging applications and services, and with next-generation broadband. In companies that are replacing their cop- even to stay in business, these compa- light of all the indications that FTTH per lines with end-to-end fiber in order nies know that they must eventually will expand in the coming years, we are to ensure their future competitiveness as run fiber all the way to the premises. expecting our biggest show ever in Las broadband providers. It’s that simple. Accordingly, I have no Vegas in September. Further, the study found that more doubt that FTTH will continue to sig- From dial-up to broadband, and than 65 percent of small independent nificantly expand its market presence from grainy dancing-dog videos to telephone companies that have not up- throughout North and South America World Cup games in high definition graded to FTTH said they would very in the decade to come. and 3D over the Internet – it’s all hap- likely do so in the future, with another pened in just one decade. Imagine what 11 percent saying they were somewhat The Hullabaloo About Fiber the coming decade will bring. Then just likely to do so. More than 85 percent of Here’s another reason I know this. Look try to imagine it without ubiquitous all- those that have already deployed FTTH at all the hullabaloo over Google’s an- fiber access – FTTH to every home. said they would add more direct fiber nouncement that it would build gigabit- After a decade of growth and devel- connections going forward. enabled fiber-to-the-home networks in a opment, the FTTH industry is ready, It’s not difficult to see why they are few select communities. This led to pub- willing and able to get us to 100 Mbps planning to deploy fiber. In the RVA lic discussions in hundreds of commu- and beyond. BBP

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 63 LAS VEGAS conference Verizon’s Dan O’Connell to Be New FTTH Council President In a Q&A session with Broadband Properties editors, O’Connell spoke about attracting new members to the Council, including Latin American providers, stimulus-funding recipients and application providers.

By Steven S. Ross ■ Broadband Properties

he Fiber-to-the-Home Council has selected Daniel O’Connell, We have to articulate the benefits FTTH gives T national sales director for Verizon Enhanced Communities, to replace retir- to the end user and to vertical market segments ing president Joe Savage. “The choice was based on the FTTH Council Board’s as- such as telecommuting, education and sessment of Dan as a great public face for health and wellness management. the organization, as well as his connec- tions and knowledge within the industry and his organizational and managerial experience,” said Savage. O’Connell is to place more than 2 million living units to be introduced at the FTTH Council’s under contract for fiber broadband ac- annual show in Las Vegas, which starts cess. In many respects, I’ve been the September 12. He joins the organization public face of Verizon in housing com- October 1 for a three-month phase-in munities, presenting the value proposi- period. Savage officially retires Decem- tion of FTTH and FTTB networks. ber 31. BBP: Your experience at Verizon predates O’Connell holds a bachelor’s degree FiOS, though, doesn’t it? in financial management from Catholic O’Connell: University in Washington, D.C., and an Before FiOS, I worked al- MBA in marketing from Loyola Univer- most entirely in the MDU segment at sity in Chicago. Verizon for five years, installing copper. The change comes as the Council – I’ve also had a lot of experience with and the entire industry – has been hit international negotiations and multi- by a wave of consolidations, delays in national companies. Before Verizon, I stimulus funding disbursements, com- spent three years living in Mexico City, petition from overseas manufacturers, negotiating interconnection agreements regulatory uncertainty and reduced ac- with Telmex on behalf of a consortium cess to capital for building advanced that was formed in 1996. Part of that job telecommunications networks. builders and developers of planned com- involved lobbying the Mexican version We interviewed O’Connell as he was munities, MDUs, and some niche mar- of the FCC. After that, I was in Brazil preparing to leave Verizon, his corporate kets such as student and military hous- for two years doing the same thing on home for the past decade. ing. In that time, we reached agreements behalf of MCI, then WorldCom.

BBP: Can you talk about the experience that you bring to the table? About the Author O’Connell: For the last five years, I’ve Steve can be reached at [email protected]. Visit his blog at www. been national sales director for Verizon bbpmag.com. Enhanced Communities, working with

64 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 LAS VEGAS conference BBP: As we’ve watched you over the years, ment are being created as people have ulus funds. I know the Council was very we see a talented salesman who is very flex- to change their jobs. American business active in educating its members on how ible in negotiating with building owners. may further embrace telecommuting. It to apply for and win stimulus monies. O’Connell: The environment changes cuts infrastructure costs. There’s clearly an advantage to member- daily. My aim is to strike a mutually ben- Nontraditional forms of learning are ship in an organization that advocates on eficial deal. Likewise, FTTH Council going to become a bigger segment of your behalf. There’s lots of opportunity members have diverse needs, but they’re higher education. The cost of education for growth there. still in one industry. We’re looking to ad- is outrageous to begin with. With job vance the FTTH initiative. I’ll be very losses, people are not going to be able BBP: The Council has a brilliant Wash- firm when I have to be. It’s important to to afford traditional forms of education. ington face in Tom Cohen, of course. But keep long-term strategic goals in sight. That’s going to be a challenge. you live closer to D.C. than Joe, who lives Under the leadership of Eric Cevis, in Portland, Ore. Do you see yourself do- Verizon Enhanced Communities has BBP: Almost every college student today has ing more in D.C.? more flexibility and in-house decision- taken a course through distance learning. O’Connell: No more than what’s appro- making ability, more autonomy, than O’Connell: Absolutely. I have two kids priate. We haven’t had enough discussion a traditional ILEC. And when we ran in college and I’d say that of their five to know what the right level might be. into design problems, such as the need classes per semester, on average one or Certainly the Council has some priori- for bendable fiber or for multiple-unit two courses are taken from their rooms ties on its agenda with respect to Wash- ONTs, we were able to excite vendors on their own schedules. They’re not al- ington. I know it’s an important part of because of our size and commitment. ways going to a traditional classroom. what the Council has responsibility for. Verizon continues to do that, looking for The fact that I’m close will make it easier less intrusive, more flexible market solu- BBP: What about the medical and well- for me to be there. tions, and constantly asking for feed- ness industries? back from the communities we serve. O’Connell: We have a graying popula- BBP: Are there any vendor concerns you tion. The two fastest growing segments need to address in terms of active mem- BBP: How might you apply those lessons to of our population are the elderly and the bers? Joe has expressed concern about gold- the FTTH Council? young. The education market is going level members consolidating. O’Connell: By asking for and respect- to absolutely demand alternative deliv- O’Connell: I think the most immedi- ing the input of the membership. It’s got ery, and the aging population is going to ate opportunity is for us to add mem- to be an open forum where everyone’s continue to be challenged by costs if we berships in Latin America, which is just experience and decisions and ideas and continue to keep our traditional means starting FTTH deployments. thoughts are respected. I don’t expect to of patient-doctor interaction. come to the table and say, “Here’s how BBP: Joe has noted that your Spanish- it’s going to be done.” I think it’s also BBP: What types of companies would you language and cultural skills will indeed important to recognize that the mar- like to attract to the Council? be welcome. The majority of fiber deploy- ketplace is changing. There are different O’Connell: Applications developers – ments in Latin America are also MDU de- kinds of entities that we think are going whether in education, gaming, imaging, ployments, as are most of the deployments to want to be members of the FTTH or medical, there are applications being in Europe. In the United States, though, is Council. We need to maintain flexibility developed that are bandwidth-intensive. there any concern that you will be seen as to quickly recognize and respond to and Traditional copper, coax or hybrid fiber- too RBOC-focused? access changes in the political and eco- coax can’t keep up. Entertainment is O’Connell: The continued growth of nomic environment, whether it’s stimu- FTTH in the United States is dependent lus money to be had, energy savings, or attracting application developers, too. upon smaller local and regional players. network neutrality. We also have to make And look at the companies that are de- Verizon is certainly not finished with its sure we’re adaptable not just in North veloping solutions for home automation FTTH build by any means, but Veri- America but worldwide. And I think or security or environmental controls – I zon’s footprint is at the end of the day we have to clearly articulate the benefits would love to see if we could convince about 30 million access lines around the FTTH gives to the end user and to verti- some of them of the benefits of being country – less after the sale to Frontier. cal market segments. members. The viability of FTTH in the United BBP: Which verticals benefit the most? BBP: Do you also see recipients of stimulus States at every level is going to require O’Connell: I see a big three – work at grants joining the Council? that the big guys be active participants, of home, due to telecommuting and non- O’Connell: They already are in some course. But it’s also going to require that traditional job roles; education; and measure. Some members of long standing regional players and rural service provid- telemedicine with health and wellness have received broadband stimulus awards, ers be involved, and that municipal ser- management. Look at work at home. and more than three dozen telecom ser- vice providers all buy in. The economic news this week wasn’t vice providers have joined the Council in I’m excited about the challenge. It’s good. Nontraditional means of employ- 2010, including some that received stim- going to be a lot of fun. BBP

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 65 7' 6' 6' 6' 6' 6' 6' 7' 7' 6' 6' 6' 6' 6' 6' 7' 7' 6' 6' 6' 6' 6' 6' 7' E S OR FHC IC AT LE ES SK SA SERV ELEV DE . E N NT OW L S IO MG SH N N VE SE ORA L NS MA IE MA FL EE TR EE PA FR FR RE

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66 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Schedule at a glance 2011 FTTH Conference Schedule Featured speakers in red Key to Track Sessions: New Technology Advanced Network Design, Construction Fiber all the Way and Building Revenue and Management Success Stories and Finance Regulations Latin America

Sunday, September 12 10:45 am – 11:00 am Refreshment Break / Networking / Poster Sessions 1:00 pm – 5:00 pm Registration Open 11:00 am – 11:45 am Track Session 201 – New Technology 8:00 am – 5:00 pm 1st WDM-PON Workshop (additional registration required) Green Effects of Fiber all the Way 9:00 am – 5:00 pm The Great Video Brain-Unloading Workshop – Kevin Morgan, ADTRAN (additional registration required) – Jim Farmer 11:00 am – 11:45 am Track Session 202 – Fiber all the Way and Building Revenue 1:00 pm – 3:00 pm IAG Meeting Connecting Communities – How Fiber Binds the Utility/ 3:00 pm – 5:00 pm LATAM Chapter Members Meeting Consumer Experience – Mike Smalley, Carina Technology, Inc. 11:00 am – 11:45 am Track Session 203 – Success Stories and Finance Regulations Monday, September 13 The Influence of National Broadband Plans on 7:00 am – 5:00 pm Registration Open Telecommunications Projects – Randall Frantz, ESRI 8:00 am – 9:45 am PAN 100 Series – MDU Panel 11:00 am – 11:45 am Track Session 204 – ANDCM MDU Considerations – get the latest on how to reach MDU Exploiting New Opportunities for Scalable, More Profitable residents with FTTH service by understanding the challenges Networks – Robert Koslowsky, Cyan Optics and approaches for bringing fiber to the unit. Moderator: Bernhard Deutsch, Corning Cable Systems 11:00 am – 11:45 am Track Session 205 – LATAM Feature Track Portugués – Kevin Smith, Verizon Uso de sistemas de supervisão e manuteção de redes FTTH – Barry Walton, Bell Aliant – Helio Silvino de Almeida Prat, CpQD – Chris Hogan - UTOPIA 12:00 pm – 1:00 pm On Own for Lunch

Michael Smalley Joe Savage Eric Murray, P.Eng. Dan Pecarina Thomas W. Cohen Lawrence R. Freedman Carina Technology Fiber to the Home Council, NA Tantalus Hiawatha Broadband Communications Kelley Drye Fleischman and Harding

10:00 am – 10:45 am Track Session 101 – New Technology 11:45 am – 1:00 pm Service Provider – Birds of a Feather Luncheon Fiber Lights the Way for the New Connected Home (registration required to attend) – Steve Klein, Allied Telesis Hosted by: FTTH Council Service Provider Committee 10:00 am – 10:45 am Track Session 102 – Fiber all the Way and Building Revenue – Ellis Hill, Broadband Media marketing Association Over the Top Considerations for a Network Operator – Kris Ward, ATMC – Kevin Bourg, Enablence Systems 1:00 pm – 1:45 pm Track Session 301 – New Technology 10:00 am – 10:45 am Track Session 103 – Success Stories and Finance Regulations Technological Innovations for OSP Cables FTTH: Driving Smart Grid and New Broadband Services – Eric Whitham, OFS – David Wade, Chattanooga Electric Power Board (EPB) 1:00 pm – 1:45 pm Track Session 302 – Fiber all the Way and Building Revenue 10:00 am – 10:45 am Track Session 104 The Business of Broadband Network Transformations for FTTx Converting an HFC Network to an All Fiber Network – Fred Terhaar, Ericsson – Dan Pecarina, Hiawatha Broadband 10:00 am – 10:45 am Track Session 105-LATAM – Chapter Feature Track – Spanish 1:00 pm – 1:45 pm Track Session 303 – Success Stories and Finance Regulations FTTH Networks in Latin America – Testing 101 FTTH Public Funding – International Benchmark / National – Manuel López Oliver, JDSU Broadband Plan Insights – Roland Montagne, IDATE

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 67 LAS VEGAS conference

1:00 pm – 1:45 pm Track Session 304 – ANDCM and FTTH 101 10:15 am – 11:30 am PAN-GS-100 – Large Carrier Perspectives Fiber Testing – The Fundamentals for Successful Broadband Hear executives explain the power that fiber all the way to the Deployment – Matt Brown, JDSU home provides their customers, and how they plan to leverage 1:00 pm – 1:45 pm Track Session 305 – LATAM Chapter Feature Track – Spanish FTTH bandwidths to enable revolutionary new service offers. FTTH Deployment in Buenos Aires, Argentina Moderator: Tim Pillows, OFS – Mario Eduardo Quaroni – Chuck Graff, Verizon Communications – André Kriger, Telefonica Brazil 1:45 pm – 2:00 pm Refreshment Break / Networking / Poster Sessions 11:30 am – 3:00 pm Expo Hall Opens 2:00 pm – 2:45 pm PAN 400 Series – Marketing Panel Marketing Successful FTTH Service Offers 11:30 am – 1:00 pm Luncheon in Expo Hall Moderator: David St. John, St. John Communications, LLC 3:15 pm – 4:00 pm Track Session 501 – New Technology – Kelly Duplisea, Bell Aliant Terabit Access Networks – Building Your Network for the Next – Robin Anderson, Dakota Central Communications 25 Years – Eric Presworsky, Zhone Technologies 2:00 pm – 2:45 pm Track Session 401 – Fiber all the Way and Building Revenue 3:15 pm – 4:00 pm Track Session 502 – Fiber all the Way and Building Revenue Current Topics in Telecom Regulations and Legislation Who Will Win? Wireline vs. Wireless Networks – Tom Cohen, Kelley, Drye & Warren, LLP – Ed Harstead, Alcatel-Lucent 2:00 pm – 2:45 pm Track Session 402 –Building FTTH Revenue 3:15 pm – 4:00 pm Track Session 503 – Success Stories and Finance Regulations FTTH ARPU and Service Considerations FTTH Service and Network Infrastructure – Benoît Felten, Yankee Group – David Burpee, Bell Aliant

Jim Baller Kris Ward Mary A. Mallory Jerry Sharp Patrick Sims Kevin Morgan The Baller Herbst Law Group PC ATMC HBC Media Productions/HBC TV 25 Atlantic Engineering ADC ADTRAN

2:00 pm – 2:45 pm Track Session 403 – Success Stories and Finance Regulations 3:15 pm – 4:00 pm Track Session 504 – ANDCM and FTTH 101 Transactional and Regulatory Strategies for Structuring Wired Delivering the Promise in the Last 100 ft. Broadband Community Arrangements – Jay Kilby, Suttle – Lawrence Freedman, Fleischman & Harding LLP 3:15 pm – 4:00 pm Track Session 505 – Spanish 2:00 pm – 2:45 pm Track Session 404 – ANDCM and FTTH 101 Tecnologia GPON para ENTEL Fiber Geometry, Fusion Splicing and FTTH – Estanislao “Tani” Loayza, ENTEL Chile – Guy Swindell, OFS 4:00 pm – 4:15 pm Refreshment Break / Poster Sessions 3:00 pm – 6:30 pm EXPO Grand opening & Opening Reception 4:15 pm – 5:00 pm Track Session 601 – New Technology The Imperative for PON Wavelength Overlay Tuesday, September 14 – Mark Cannata, IPG Photonics 7:00 am – 5:30 pm Registration Open 4:15 pm – 5:00 pm Track Session 602 – Fiber all the Way and Building Revenue 7:00 am – 8:00 am Continental Breakfast A Gigabit to Every Home – Overkill or Necessity? – Steve Klein, Allied Telesis 8:00 am – 10:00 am Opening General Session – Keynote Speaker: Mike Quigley, CEO, NBN Co. Limited 4:15 pm – 5:00 pm Track Session 603 – Success Stories and Finance Regulations Lessons Learned from A 4 Season FTTH Build – Keynote Speaker: Ivan Toner, CTO, Bell Aliant – Barry Walton, Bell Aliant – LATAM Keynote Speaker: André Kriger, FTTH Director, Telefonica Brazil 4:15 pm – 5:00 pm Track Session 604 – ANDCM and FTTH 101 Future Proofing Your FTTH Network Featured Speakers: World of FTTH – Dean Mischke, P.E., Finley Engineering – Chris Holden, FTTH Council, Europe 4:15 pm – 5:00 pm Track Session 605 – LATAM Chapter Feature Track – Spanish – – Nelson Hiroshi Saito, FTTH Council, Latin America Chapter ANDCM – Y.K. Loke, FTTH Council, Asia/Pacific FTTH (GPON) trial in Mexico 10:00 am – 10:15 am Refreshment Break / Networking – Jesús Zuñiga, TelMex

68 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Schedule at a glance

5:15 pm – 6:00 pm Track Session 701 – New Technology 8:00 am – 8:45 am Track Session 804 – ANDCM and FTTH 101 The Role of WDM in Optical Access Networks FTTH Network Service Activation – Key Features in – Ronald Heron, Alcatel-Lucent BSS/OSS Applications 5:15 pm – 6:00 pm Track Session 702 – Fiber all the Way and Building Revenue – Christopher Beisner, ETI Software Solutions Open Network Services Model – Making FTTH Affordable 9:00 am – 9:45 am Track Session 902 – Fiber all the Way and Building Revenue In Tier Three Cities All-Fiber Access – The Economic Advantages – Jerry Sharp, Atlantic Engineering Group Inc. – Catie McNaught, Corning Cable Systems 5:15 pm – 6:00 pm Track Session 703 – Success Stories and Finance Regulations 9:00 am – 9:45 am Track Session 903 – Success Stories and Finance Regulations Annual Review of Key Legal Issues Affecting Fiber Projects The Grand Slam Network – The FTTH Enabled Smart Grid – Jim Baller, Baller Herbst Law Group – Eric Murray, Tantalus Systems Corp. 5:15 pm – 6:00 pm Track Session 704 – ANDCM and FTTH 101 9:00 am – 9:45 am Track Session 904 – ANDCM and FTTH 101 Stimulating Your Fiber Deployment: Planning the Life Cycle OSS Best Practices to Deliver Innovative Service Bundles over Management of FTTH FTTH – Kerbey Altman, Sigma Systems – Scott Combs, Mapcom Systems 10:00 am – 12:30 pm Expo Hall Open 5:15 pm – 6:00 pm Track Session 705 – Success Stories 12:45 pm – 2:30 pm Closing General Session and Luncheon New Zealand’s Ultra-Fast Broadband Initiative FTTH Council Awards, Sponsored by the FTTH Council – Rob Spray, Telecommunications Industry Group NZ 7 th Annual FTTxcellence Awards, Sponsored by Lightwave and 6:30 pm – 7:30 pm International Attendee Reception (by invitation only) Corning

Steve Klein Catie McNaught Eric Whitham Ed Harstead Ronald Heron Chuck Graff Allied Telesis Corning Cable Systems OFS Alcatel-Lucent Alcatel-Lucent Verizon Communications

Wednesday, September 15 Keynote Speaker – Ellis Hill, Executive Director, Broadband 7:00 am – 2:30 pm Registration Open Multimedia Marketing Association Keynote Discussion – Broadband in America: A Current Affairs 7:00 am – 8:00 am Continental Breakfast / Networking / Poster Sessions Perspective 8:00 am – 9:45 am PAN-800 – Fiber-Enabled Content and Services – Eric Fitzgerald-Reed, Vice President, Market Issues and Discover how the all-fiber network is creating a revolution in Policy, Verizon Communications entertainment services that has only just begun. – Kathleen Franco, Executive Director – Public Policy, Moderator: Robert J. Schaeffer, Technology Planners AT&T Services, Inc. – Mary Malloy, Hiawatha Broadband Communications – Tom Cohen, Counsel, Kelley Drye – Mike Carney, Dascom Systems Group, LLC Thursday, September 16 – Pete Bryant, Avail-TVN 7:00 am – 9:00 am Registration Open – Bryan Wassom, 180 Squared 8:00 am – 5:00 pm Co-Located Event: 2010 Digital Home Summit 8:00 am – 8:45 am Track Session 801 – New Technology (additional registration required) Realizing More Profit with Miniaturized Solutions in 9:00 am – 12:00 pm FTTH Council NA Board of Directors Meeting Fiber-to-the-Premises Networks – Patrick Sims, ADC 9:00 am – 4:00 pm WK 103 – Fiber to the User (Fiber 102) (additional fee required) 8:00 am – 8:45 am Track Session 802 – Fiber all the Way and Building Revenue 8:00 am – 5:00 pm WK 104 – CFHP Course Day 1 (additional fee required) RFoG – Fiber Technology Supporting an Emerging SMB Opportunity for Cable Friday, September 17 8:00 am – 5:00 pm CFHP Course Day 2 (additional fee required) – Shridhar Kulkarni, Aurora Networks 8:00 am – 8:45 am Track Session 803 – Success Story FTTH Marketing Case Study – Dakota Central Telecommunications – Robin Anderson, Dakota Central Telecommunications

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 69 LAS VEGAS conference Featured Exhibitors at the FTTH Conference

To connect in Las Vegas with companies that don’t have booth numbers, visit the BBP exhibit in the Expo Hall at Booth #600.

Adesta LLC solution built on the proven ADTRAN Operating System. For www.adestagroup.com Broadband You Can Build On, visit ADTRAN at booth #120. Booth #305 Adesta specializes in the design AFL Telecommunications and implementation of modern www.afltele.com communications networks and Booth #206 infrastructure for public and pri- vate customers. A trusted provider of facilities, equipment and personnel for a wide variety of communications infrastructure, Adesta offers custom-tailored, results-oriented services in SO- AFL Telecommunications is an industry-leading manufacturer NET, IP/Ethernet, DWDM/CWDM, wireless, last mile and of fiber optic products and provider of engineering expertise broadband networks. and integrated services to the telecommunications industry for Adesta has deployed more than 2 million miles of fiber and the transmission of video, voice and data. AFL also offers fiber can help develop a greenfield network or integrate into an ex- management systems, optical connectivity, closures, demarca- isting infrastructure. The company works with inside- and out- tion and fiber optic cable as well as fusion splicers, test equip- side-plant facilities and provides all types of networks for voice, ment and related accessories. data and video applications. It offers a wide range of services, AFL has extensive experience in both design and applica- including design, engineering, cable and equipment procure- tion across all markets, including fiber-to-the-x. AFL’s “FTTH ment, aerial and underground installation, construction, sys- Made Easy” program consists of end-to-end system integration, tem testing and turn-up, fusion splicing and documentation. incorporating a vast product portfolio that includes GPON, With more than 150 metropolitan and rural networks GEPON and point-to-point electronics with system integra- nationwide, Adesta has the talented engineering and design tion and FTTx business modeling capabilities. teams, efficient project management and operations and main- A leading reseller of Tellabs’ GPON solution, AFL will ex- tenance services to create lasting value for customers. hibit with Tellabs in booth #206 during the FTTH Confer- ence & Expo. Stop by to learn more about how we can meet your FTTx business needs. ADTRAN www.adtran.com Booth #219 AMT www.amt.com An established supplier of advanced network solutions, ADTRAN develops innovative systems using IP/Ethernet ar- Advanced Media Tech- chitectures for both wireline and wireless media. These solu- nologies Inc. (AMT) is tions enable video deployments, broadband expansion, Ether- the performance lead- net service delivery and converged network services. er among CATV and ADTRAN’s innovative broadband access solutions in- broadband electronic equipment providers. As a value-added clude the industry’s most widely deployed FTTN sealed OSP reseller of high-performance products from the world’s most DSLAM. For FTTH using GPON or active Ethernet, Carrier recognized manufacturers, AMT targets emerging technology Ethernet, services migration or voice applications, ADTRAN’s applications in broadband with a complete line of products for Total Access 5000 Multi-Service Access Platform provides the CATV, IPTV and FTTH. value required by today’s service providers. The multiservice ar- AMT’s offerings include products from leading manu- chitecture of the Total Access 5000 enables the deployment of facturers, such as Motorola, Amino, Blonder Tongue, Pacific an advanced packet network infrastructure that delivers a host Broadband Networks, EGT, RGB Networks, Adtec, Drake, of services across a pure Ethernet core. When coupled with To- Olson Technology and Emcore. tal Access 300 Series ONTs, it provides an end-to-end fiber de- AMT specializes in prebuilt headends that range from small ployment strategy that is supported by a common management DSS systems to fully digital, high-definition headends.

70 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Sponsors/Exhibitors Atlantic Engineering Group Draka Communications, with more than 100 years of experi- www.atlantic-engineering.com ence, is one of the world’s largest fiber producers and the num- Atlantic Engineering Group ber one multimode fiber producer. It is a leader in innovative (AEG), a Georgia corporation optical fiber and cable solutions, with a portfolio of more than founded in 1996, designs and 100,000 cables for indoor, indoor-outdoor and outdoor appli- builds communications net- cations. Draka’s regional headquarters is located in Claremont, works. In its 14 years of expe- N.C., in the only colocated fiber and cable facility in North rience, it has completed more America. Its 128-acre campus is home to a world-class, 1.2 than 75 networks, including 22 fiber-to-the-premises proj- million-square-foot manufacturing facility dedicated to the ects. Clients include municipalities, utilities, cooperatives and development, delivery and deployment of optical fiber and -fi government agencies. It is an “all in” service provider for fiber ber cable networks. For more information, call 800-879-9862 optic networks. or visit www.draka.com/communications. Atlantic Engineering Group provides complete management Visit Draka at booth #506 to view the new portfolio of MDU of clients’ projects – project mapping, design, construction and and bend-insensitive products, Bendbright single-mode and the materials control. The team includes skilled and experienced proj- newest multimode fiber cables with MaxCap Bendbright. ect managers and construction managers with in-house quality control personnel. Each project, large or small, receives the same Fiber Instrument Sales management attention to minimize disruptions to the citizenry, www.fiberinstrumentsales.com to build in quality each and every day, to focus on safety for Fiber Instrument Sales Inc. personnel and the public, and to provide each AEG client with a (FIS) was founded in 1985 successfully completed project on time and on budget. to fulfill the growing need in the communications in- Clearfield dustry for fiber optic cables www.clearfieldconnection.com and connectivity equip- Booth #510 ment. Today, FIS maintains one of the largest inventories of Clearfield Inc. designs the Field- fiber optic products in the world. The company is international Smart fiber management platform, in scope, serving more than 11,000 customers worldwide. the only fiber management platform FIS is a manufacturer and distributor of hundreds of fiber to be designed around a single ar- optic products used in the telecom and datacom industries. chitecture for the inside plant, out- Products include cable assemblies, connectors, test equipment side plant and access network. Scaling from 12 to 1,728 ports, and more. Its Security Division markets security cameras and FieldSmart supports a wide range of panel and cabinet con- innovative intrusion detection systems designed and manufac- figurations, densities, connectors and adapter options, which tured by FIS. are offered alongside an assortment of passive optical compo- FIS is located with a number of affiliated companies at the nents. Clearfield provides a complete line of fiber and copper FIS Research Park in Oriskany, N.Y. It has a workforce of 225 assemblies for inside plant, outside plant and access networks. skilled and dedicated employees who have helped the company Clearfield is a public company traded on NASDAQ: CLFD. achieve international success.

Corning Cable Systems OFS www.corningcablesystems.com www.ofsoptics.com Booth #200 Booth #220 Corning Incorpo- OFS is a world-leading de- rated, a global innovator and industry leader in optical net- signer, manufacturer and $)XUXNDZD&RPSDQ\ provider of optical fiber, working product solutions, offers flexible, interchangeable optical fiber cable, FTTx, optical connectivity and specialty fiber-to-the-home (FTTH) Evolant Solutions that adapt to the photonics products. Its manufacturing and research divisions unique needs of any project. For help in designing, building work together to provide innovative products and solutions for or maintaining a system, choose Corning to stay ahead of net- many different applications as they link people and machines work evolution. worldwide. Between continents, between cities, around neigh- borhoods and into homes and businesses of digital consumers, Draka Communications Americas OFS provides the right optical fiber, optical cable and compo- www.draka.com/ nents for efficient, cost-effective transmission. communications OFS’ corporate lineage dates back to 1876 and in- Booth #506 cludes technology powerhouses such as AT&T and Lucent

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 71 LAS VEGAS conference Technologies (now Alcatel-Lucent). Today, OFS is owned by to expand and build upon core technologies – precision micro- Furukawa Electric, a multibillion dollar global leader in optical machining and optical processing – devoting itself to provid- communications. Headquartered in Norcross, near Atlanta, ing products that meet and exceed market needs. Ga., OFS is a global provider with facilities in Avon, Conn.; Today, Seikoh Giken’s Fiber Optics Product Division pro- Carrollton, Ga; Somerset, N.J.; and Sturbridge, Mass., as well vides precision interconnectivity solutions for optical networks as in Denmark, Germany and Russia. and manufacturing environments. For FTTx installations, the company supplies the Splice-On-Connector, premium patch- Primex cords, adaptors, attenuators, FerruleMate/HandiMate connec- www.primextelecom.com tor cleaners and the RepairMate restoration polisher. For OEM Booth #408 production, it offers ferrules, connectors, high-volume polish- ers, metalized/AR coated fibers and isolators. For additional Are all demarca- information, contact Seikoh Giken USA Incorporated, e-mail tion enclosures made [email protected] or visit www.SeikohGiken.com. equal? They shouldn’t be. To be successful, enclosures must work with existing equip- Suttle ment and installation practices. You should never be forced to www.suttleonline.com adapt to someone else’s standards. Primex enclosures conform Booth #409 to your specific requirements so you can focus on selecting the delivery system that best serves your customers. We Make EV- Celebrating its 100th ERYTHING Fit so you don’t have to. anniversary, Suttle is Primex Telecommunications is a leader in designing and widely accepted by the world’s largest service providers as deliv- manufacturing enclosure solutions for the communications ering leading residential connectivity solutions. The company’s industry. It has 35-plus years of experience in creating custom- high-quality products are backed by best-in-class customer ser- ized and off-the-shelf enclosure solutions for demarcation, ter- vice, a 25-year warranty on certified systems and a free online mination and cable management requirements. Its enclosures training program. Suttle is an ISO 9001 and TL9000 regis- have been widely deployed by service providers and OEMs in tered communications company based in Hector, Minn. telecommunications, cable television, satellite, wireless and Suttle’s high-quality products include a complete line of FTTx networks throughout North America and international DSL line conditioners, CorroShield corrosion protection prod- markets. Talk to Primex about creating a solution that works ucts, TWiN Lock and SURE Lock video connectors, video for your equipment and cabling requirements. splitters and amplifiers, SpeedStar modular jacks and faceplates and a wide array of structured wiring products, including the SOHO Access line of wiring enclosures and modules. Raisecom USA Experience from the last century, innovation for the next. www.raisecom.com

Raisecom manufactures next-generation access solutions. Transition Networks More than 5 million Raisecom products have been deployed in www.transition.com service provider networks worldwide. Raisecom has 1,600 em- ployees and more than 10 years’ experience assisting telecom- Transition Networks munications providers in meeting their business objectives. Inc. is an RUS-listed Raisecom products include Ethernet switches, Ethernet de- fiber access technology expert and global leader in the multi- marcation devices, media converters, TDM over IP, GEPON service Carrier Ethernet market. Transition’s extensive portfo- solutions, optical multiplexers, CWDM, SFPs and PDH/Eth- lio of carrier products includes carrier-class switches, network ernet over PDH. interface devices, customer-premises equipment, provider edge Raisecom’s carrier-class network management system, devices and CWDM. All products are built to ensure that even NVIEW, enables cost-effective implementation and manage- the most stringent service-level agreement requirements are met. ment with flexibility in delivering end-user services. Whether the application is carrier access, edge, transparent ser- For additional information, see www.raisecom.com or vices or mobile backhaul, Transition offers cost-effective solu- contact [email protected] or 866-816-4808 ext. 110. tions and world-class expertise to help carriers reduce opex and capex while ensuring superior service with increased reliability and uptime. Transition’s products are available both stand-alone Seikoh Giken and chassis-based, with multiple options such as fixed optics www.seikoh-giken.co.jp/en/ and SFP ports that can accommodate virtually any need. Tran- Global Solutions sition also offers advanced features, such as 802.3ah Link OAM, in Optical Pre- 802.1ag Service OAM, Y.1731 Performance Monitoring, 802.1Q cision: Since its VLANs, Bandwidth Allocation and Jumbo Frame support, for establishment in 1972, the Seikoh Giken Company continues more efficient troubleshooting and less on-site maintenance.

72 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 NEWS Walker and Associates MSAP, Wi-Fi/WiMAX/LTE, wireless backhaul, optical trans- www.walkerfirst.com port and DSL. Walker provides these solutions to wireline and Booth #534 wireless service providers of all sizes. Walker continues to seek Walker and Associates is the premier distributor of network new products and technologies that will aid in building network products solutions, providing world-class supply chain man- infrastructure and allowing upgrades to the embedded base of agement, network deployment kits, quality installation, expert equipment for higher speeds of broadband service delivery. systems integration and unsurpassed service to U.S. telecom- Walker’s services help reduce costs associated with install- munications service provider markets. ing and maintaining equipment at the customer location. The Since its inception in 1970, Walker has remained an aggres- company assists its customers in solving business challenges sive industry leader, offering products and solutions that sup- and increasing their ability to meet customer expectations port leading-edge technologies such as VoIP, Ethernet, FTTx, from telecommunications service providers.

News from Featured Exhibitors

Draka Communications Americas for plug-and-play applications and fitted with a pulling sock New Cable Solution Simplifies Routing to facilitate routing through wall penetrations. The product is In MDU and MTU Environments lightweight and flame-retardant, and individual subunits are uniquely identified for traceability. Draka Communications “Draka continues to meet the growing challenges posed by Americas, one of the lead- FTTH MDU applications through an ever-expanding product ing fiber optic cable man- portfolio. We constantly look for products and methodology ufacturers, announces the to simplify the installation process and build on efficiencies introduction of a new line of scale. The Indoor Bundle Drop provides a fast, simple and of fiber cables designed craft-friendly way to establish service connections for an entire for installation in residen- building in short order,” states Dean Yamasaki, applications and tial multidwelling units technology manager for Draka Communications Americas. (MDU) and commercial multitenant units (MTU). This riser-rated product is ADTRAN available in color-coded Frontier Communications Selects ADTRAN for 6-fiber or 12-fiber units and is intended for use with wall- Initial Deployment of Enhanced Broadband Delivery mounted conduit systems typically found in residential hall- in New Properties ways or office corridors. The newest addition to the ezINTERCONNECT cable ADTRAN Inc., a leading provider of next-generation carrier solution family, Draka Indoor Bundle Drop is part of a con- infrastructure solutions, announced its selection by Frontier tinuing expansion of MDU fiber cable products aimed at re- Communications Corporation to provide fast-track broad- ducing the time and cost of fiber deployment in apartments, band access solutions and turnkey services to many of the new condominiums and retail centers. The Indoor Bundle Drop markets Frontier acquired upon completion of its transaction can provide the installer with time and cost savings by en- with Verizon Communications. Frontier will use ADTRAN’s abling efficient and rapid deployment to multiple locations on Total Access 5000 Multi-Service Access and Aggregation Plat- the same floor. form (MSAP) and Total Access 1100 and 1200 Series Fiber-to- Draka Communications Indoor Bundle Drop has under- the-Node (FTTN) gone stringent qualifications to guarantee compliance with products to deliver industry-standard performance requirements. This product universal broad- has completed a comprehensive test program conducted by an band, new bundled accredited independent testing laboratory. services and en- Available immediately, Draka’s Indoor Bundle Drop incor- hanced technologies porates several exceptional features and benefits to optimize to customers across performance and reduce installation complexity. This product its expanded geo- leverages Draka’s unsurpassed bend-insensitive optical fiber graphic footprint. technology including Ultra Bend Insensitive Fiber (UBIF) Michael Golob, BendBright-Elite that provides low loss in radii as small as vice president of en- 5 mm. The Indoor Bundle Drop may be preconnectorized gineering and technology for

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 73 LAS VEGAS conference Frontier, stated, “ADTRAN’s breadth of applications, includ- FTTx PONs, making the OFL280-102 the best choice. The ing fiber to the home, FTTN and IP DSLAM, along with its filtered, three-wavelength OFL280-103 certifies dark fibers turnkey services, will help us meet our ‘first 180 days’ targets. at 1310/1550 nm, fault-locates live FTTx fibers at 1625 nm, Our long-standing relationship with ADTRAN gives us confi- and measures FTTx power levels at 1490 nm and 1550 nm, all dence that it will help us get off to a fast start.” from a single test port. All OFL280 FlexTester models can test Frontier is committed to enabling subscribers in the new through FTTx PON splitters. properties to enjoy advanced broadband services and to help- As with all Noyes OTDRs, test results may be saved as in- ing advance the goals of the National Broadband Plan. dustry standard .SOR files, which can be transferred to a PC Broadband services such as high-speed Internet, business for viewing, printing and analysis using supplied Windows- Ethernet and network upgrades will be of economic, health compatible software. and cultural benefit to millions of new Frontier consumers, The enhanced-capability OFL280 FlexTester will replace small businesses, universities and other institutions in 14 states comparable OFL250 and OFL280 models with no price in- across the West, Midwest and South. creases. For additional information, visit www.AFLtele.com. “ADTRAN is pleased to strengthen our strategic relationship with Frontier as a key supplier for its 14-state broadband deploy- Transition Networks ment,” says P. Steven Locke, vice president, service providers, ADTRAN. “Our breadth of technologies and services will help Transition Networks Launches Frontier meet the needs of this growing customer base.” New Line of Network Interface Devices Transition Networks Inc., the AFL fiber access technology expert, a wholly Introducing the OFL280 FlexTester owned subsid- AFL announces the in- iary of Commu- troduction of the Noyes nications Systems OFL280 FlexTester, a hand- Inc., announced held, multifunction OTDR the launch of its and loss test set offering in- newest portfolio comparable flexibility and of ION Network In- exceptional value. With un- terface Devices (NIDs). The x2220, x3220 and matched combinations of fi- x3230 families are specifically designed to help telecoms and ber optic test functions, ease cable providers generate and preserve revenues when delivering of use and portability, all Ethernet services. With this announcement, Transition Net- OFL280 FlexTester models works expands its carrier-class and enterprise network prod- include an integrated single- uct portfolios by expanding the ION Platform, an intelligent, mode 1310/1550 nm OTDR high-density, multiprotocol system that supports a variety of with PON-optimized and network interface devices and media conversion modules. standard test modes, optical With the growing demand for Ethernet services, the new power meter, 1310/1550 nm ION NID products enable service providers to offer tiered ser- laser source and visual fault locator. vices with end-to-end service-level agreements while increas- The OFL280 FlexTester will replace or upgrade four exist- ing customer satisfaction and keeping capital expenses to a ing OFL250/OFL280 models. (See chart below.) minimum. These new ION NIDs create a clear demarcation Operating at 1310/1550 nm, the OFL280-100 is suitable point between the provider and customer network, as well as for certifying point-to-point or FTTx PON fibers by allowing in carrier-to-carrier networks. ION NIDs can be used in con- the detection of macro bends. The OFL280-101 adds 1625 nm, junction with the ION Platform or as stand-alone devices. allowing certification of the L-band for transport use. Testing “Customers continue to put more demands on service pro- at 1490 nm is required by some network operators to certify viders for faster and cheaper Ethernet services, but they still

AFL FlexTester Model Wavelengths, Range and Special Features Will Replace or Upgrade OFL280-100 1310/1550 nm, 34/32 dB OFL250 dual-wavelength OFL280-101 1310/1550/1625 nm, 34/32/30 dB OFL250 triple-wavelength OFL280-102 1310/1490/1550 nm, 34/32/32 dB Existing OFL280-102 OFL280-103 1310/1550/1625 nm, 34/32/30 dB with live fiber filter and Existing OFL280-103 FTTx PON meter

74 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 News

Transition ION C/S3230 C/S3231 C/S3220 C/S3221 C/S2220 NID Model Copper Port (1)10/100/ (1)10/100/ (1)10/100/ (1)10/100/ (1)10/100/ 1000Mbps 1000Mbps 1000Mbps 1000Mbps 1000Mbps Fiber Port(s) (1) 1000Mbps (2) Triple speed (1) 1000Mbps (2) Triple (1) 100Mbps *Fixed optic or SFP SFP ports *Fixed optic or SFP speed SFP *Fixed optic *SFP port is triple speed *SFP port is triple speed ports or SFP

802.3ah Yes Yes Yes Yes Yes 802.1ag / Y.1731 Yes Yes require service-level agreements,” says Patrick Schaber, director Clearfield of marketing at Transition Networks. “These new ION Net- Clearfield Launches New Fiber Management work Interface Devices provide a cost-effective way to meet Elements Optimized for Small-Count Deployments these demands and address wide-scale deployment challenges while still providing the features service providers require, Clearfield Inc. announced its latest innovation in small-count fiber management, the FieldSmart Small Count Delivery (SCD) such as service OAM, link OAM, performance monitoring, rack mount panel. Marketed without fiber, the FieldSmart SCD C-TAG/S-TAG support, quality of service bandwidth alloca- allows service providers to pick and choose from either the flexi- tion and remote diagnostics.” ble Clearview xPAK or the highly scalable Clearview Cassette With key features such as link OAM and service OAM ca- for their fiber connectivity needs. pabilities, Transition Networks’ ION NIDs ensure rapid de- “Some of today’s latest fiber applications call for landing tection and isolation of potential service-related problems. The only a few fibers at a time. Utilizing a fixed panel or wall-mount ability to have trouble detection and resolution from a central enclosure designed for a typical telco installation is cost-prohi- network operations center dramatically reduces operating ex- bitive in these environments – yet the integrity of these fibers penses and results in a quicker mean time to repair, with the is just as important,” explains Cheri Beranek, president and end result being a happier customer. CEO of Clearfield. “The FieldSmart SCD series is designed to Product Features provide optimal fiber protection when only a small number of These ION NIDs support up to 10K jumbo frames and band- fiber ports are initially required.” “The Clearview xPAK was designed for flexibility in appli- width allocation to limit upstream and downstream traffic. cation, allowing for user-defined applications requiring small- They offer complete Ethernet OAM support, including 802.3ah count landed fiber,” explains Johnny Hill, chief operating offi- (link OAM). The x3230 series includes Ethernet OAM support cer for Clearfield. “The FieldSmart SCD panel is an immediate for 802.1ag (service OAM) and Y.1731 (performance monitor- response to our customers’ request to use the Clearview xPAK ing) to ensure visibility across the entire network. in traditional relay rack or data cabinet environments for the IEEE 802.1p quality of service is included on the latest provider or the end user.” ION NIDs to allow service providers to offer different classes With the FieldSmart SCD panel, service providers have the of services to customers as well as full VLAN support, includ- added convenience of scaling from two to 24 ports of fiber con- ing double tagging (Q-in-Q). Service providers are also able to nectivity in a 1RU footprint and can upgrade from an xPAK select the Ethertype of the S-TAG. device to a traditional Clearview Cassette when take rates or Configuration, management and monitoring of the ION density demands dictate. NIDs can be performed from a Web browser, command-line Because the mounting plate can be used in either a 19-inch interface, via Telnet or the console port, or with a third-party or 23-inch environment, service providers can standardize on SNMP system. the FieldSmart SCD for all panel requirements, using the same panel for a 23-inch frame mount as well as for 19-inch data Product Configuration cabinet applications. Transition Networks’ Network Interface Devices are available as a chassis card for the ION Platform or as a stand-alone ver- Suggested Application Environments sion. See the table above for more information about specific The FieldSmart SCD rack-mount panel allows the service pro- models. vider to deploy one or two integrated Clearview devices – the Clearview xPAK as well as the original Clearview Cassette. Product Availability The application environments are limitless; initial deployments Please contact Transition Networks at 800-526-9267 or 952- have included cellular backhaul, colo offices and small business 941-7600 for pricing and more information on the Transition networks. Networks’ ION NID products, or visit www.transition.com Small-count delivery of fiber doesn’t mean that density for the latest information. isn’t important. “In speaking with members of the MSO

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 75 LAS VEGAS conference community, we discovered an unmet need within the industry OFS for a high level of fiber protection within a footprint that could Fitel S123 Fusion Splicer Series be housed in a 19-inch data cabinet or hut,” says Tom Warren, Now Commercially Available MSO market manager for Clearfield. “When loaded with two Clearview Cassettes, the FieldSmart SCD panel provides up Furukawa Electric to 24 ports of fiber management in a single 1RU panel with Co. Ltd. (FEC) and mounting brackets that enable convenient access.” the U.S.-based OFS Telecommunications Availability Division are pleased The FieldSmart SCD 1RU is shipping. It is the latest of a se- to announce the com- ries of small-count enclosures designed around the Clearview mercial release to the xPAK, including the FieldSmart SCD Wallbox (Part#: FDP- global market of the xWB1). latest clad alignment handheld fusion splicer Corning Cable Systems FITEL S123 fusion splicer series. Corning Cable Systems Introduces “The FITEL S123 fusion splicer brings both speed and du- New Stimulus Advantage Program rability for last-mile applications,” says Linda Dembowski, gen- Corning Cable Systems LLC, part of Corning Incorporated’s eral manager, optical connectivity solutions. “With its rugged, Telecommunications segment, introduces the Stimulus Advan- compact design and improved heating time, the S123 fusion tage Program, available to all recipients of U.S. government splicer is a front-runner in low-cost field splicing equipment.” broadband stimulus program last-mile awards. For every dol- Furukawa Electric and OFS offer a range of rugged, hand- lar spent on Corning Cable Systems’ cable and hardware solu- held fusion splicers that deliver speed, durability and low loss tions, the program offers points that can be redeemed for splice in smaller, lighter handheld designs. These include the highly equipment, training courses and much more. precise FITEL S178 Hand Held Core Align fusion splicer The Stimulus Advantage Program is open to U.S.-based or- and the midtier FITEL S153 Active Clad Align fusion splicer, ganizations deploying last-mile projects that have been awarded which were both announced earlier in 2010, complemented by broadband stimulus funds allocated by the U.S. federal govern- the new FITEL S123 Clad Alignment fusion splicer for last- ment through the American Recovery and Reinvestment Act mile applications. of 2009 Title I and Title VI. The eligible organization must be This new set of fusion machines is designed to endure harsh listed as an awardee on www.broadbandusa.gov. operating conditions, with rubber pads embedded on four Awardees can apply for the Stimulus Advantage Program corners of the splicer body providing improved shock and im- by submitting an application at www.corning.com/cablesys- pact resistance. The FITEL fusion splicers also achieve water tems/stimulus. Terms and conditions of the program, as well as resistance compliant to IPX2 and dust resistance compliant to additional program information, are available at this site. IP5X, allowing them to be used in demanding environments without compromising splicer performance. Along with its rugged durability, the S123 offers the added user convenience Fiber Instrument Sales of an innovative, mirror-free alignment system that allows for FIS Introduces the Cheetah SOC simplified maintenance. S123 fusion splicer product features include The new Cheetah SOC is the quickest prepolished, factory- • Canopy design, durable metal body frame and rubber pro- terminated pigtail to prepare, splice and install. The Cheetah’s tection corners that provide robust protection for demand- 25 mm splice-protection sleeve is encapsulated and protected ing environmental conditions by the strain relief boot, eliminating the need for splice trays, • Fast splicing (about 13 seconds) with low loss and fast heat- chips and extra cabinets. The universal holder allows for flexible ing (about 25 seconds) for a single fiber use with the industry’s best fiber optic fusion splicers, such as • 70 cycles (splicing and heating) with single FITEL series Alcoa Fujikura (AFL), Sumitomo Electric and Fitel, ensuring battery low-loss splices. The fiber pigtail is less than 2 inches in length • Availability for all Metro, LAN and FTTx fibers, including and is precleaved for direct insertion into a fusion splicer. It is ultra-bend-insensitive fibers such as EZ-Bend fiber available in single-mode, multimode and 10 Gig multimode • Splicer compatibility with Seikoh Giken and Diamond fiber types. Simply remove the cleave protector, insert the SOC splice-on-connectors into the fusion splicer and splice. FIS offers 19 styles of SOCs • Easy maintenance – Toolless electrode replacement along to accommodate any solution. They conveniently fit onto tight with a mirror-free alignment system buffered cable. SOCs come precleaved and ready to be spliced • Easy software upgrade via the Internet into any application necessary. • RoHS compliance.

76 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 News Primex our industry and has individu- Primex Releases New P500 and P750 Enclosures ally expressed a personal com- mitment to work diligently to Primex announced help carve a path to prosperity the release of two new in this time of regulatory and enclosures tailored to economic uncertainty.” the FTTH market. As a new board member, The P500 and P750 Mark Walker will bring new have been designed perspective to an already rich from the ground and diverse body that now in- up to be suited for cludes senior-level executives complex fiber de- from ADTRAN, Alcatel-Lu- ployments and feature cent, ANDA Networks, Atti- the same reliability vaCorp, Cisco Systems, Ericsson Inc., GENBAND Inc., Hen- and flexibility for which kels & McCoy, ILS Technology, Intel Corporation, Intersect Primex enclosures are famous. Inc., LGE, Microsoft, Motorola, Nokia Siemens Networks, “Our current business is deeply rooted in copper cable de- OneChip Photonics, Openwave Inc., Panasonic Computer marc enclosures,” explains director of sales Mahmud Harji, Solutions Co., Powerwave Technologies, Qualcomm, Research “but we know that fiber is the future of telecommunications. In Motion, Sumitomo Electric Lightwave Corporation, Tel- With that in mind, we developed the P500 and P750 to ad- dress many of the issues we know fiber installers are facing.” labs, Tyco Electronics, Ulticom Inc. and Wirefree. Advisors to Building on the success of the P1000, P1500 and P2000 the board include FAL Associates and Telcordia Technologies. platforms, the new boxes are just as suitable for rugged outdoor Mark Walker assumed his role of president of Walker in applications and are available with optional NEMA 4/4X rat- 1998, following his leadership roles in other areas of the busi- ing. As with every Primex product, both enclosures are 100 ness, including the company’s former manufacturing facility, percent North American made. Evergood. “The enclosures maintain everything our current custom- ers love about Primex but are tailored to fiber,” says Harji. “The PVC exterior is durable, weatherproof and rustproof and the spacious internal compartment allows ample room for April 26 – 28, 2011 cabling.” InterContinental Vice President Donovan Hammersley is extremely proud of the new enclosures. He says, “What we’ve been able to ac- Hotel – Dallas complish with these enclosures is to offer a full line of fiber- Addison, Texas compatible enclosures sized for any application. Not only do they feature the configurability and flexibility that our current customers demand, but they allow Primex to enter a brand- The Leading Conference on Broadband new market that’s growing larger every day.” Technologies and Services The new enclosures are available for purchase now. To learn more about the specs and design of the P500 and P750, visit www.primextelecom.com. “I’m not sure that I’m quite typical of most of the Summit attendees, in that as a consultant who is involved in the FTTH, MDU, local government Walker and Associates and the stimulus, nearly all of the presentations are germane. I thought the conference was excellent and appreciated the opportunity to be Mark Walker Elected to TIA Board of Directors there. The conference and the BBP magazine continue to get better all the The Telecommunications Industry Association (TIA), which time and that is saying something in this day and age. Reading the BBP represents the manufacturers of broadband equipment, prod- magazine cover to cover is S.O.P., standard operating procedure!” ucts and services for the information and communications – Terry Johnson, President technology industry, announced that it has elected Mark Utility Communications Network Walker, President of Walker and Associates Inc., to its board of directors. To Exhibit or Sponsor, contact: Irene Prescott at “On behalf of TIA, I wish to thank each new board mem- [email protected], or call 505-867-2668. ber for agreeing to serve the ICT industry in this capacity,” says For other inquiries, call 877-588-1649, TIA president Grant Seiffert. “Each has long been engaged in or visit www.bbpmag.com. working with TIA to promote the growth and well-being of

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 77 Leading Broadband Application Providers BBP Leading Broadband 2010 Application Providers As broadband becomes widely available, more of our work and play moves to the Internet. These companies are making it possible.

A BBP Staff Report

obody wants broadband for its own sake. Every- Leading Broadband Application one (or almost everyone) Providers at a Glance wants broadband for communication, infor- IPTV Middleware and Supporting Applications...... | 86 mation,N commerce, entertainment, col- Video Communications...... | 87 laboration, productivity, health care, Online Gaming Services and Solutions...... | 89 education, security, home automation Over-the-Top Content Services and Solutions...... | 91 … the list goes on. Social Networking Services and Solutions...... | 92 A decade ago, broadband offered a Remote Storage/Backup/Access Services and Solutions...... | 94 faster way to surf the Web, send e-mails Online Collaboration Applications...... | 95 and buy airline tickets from home. As a Solutions for the Digital Home/Building...... | 96 critical mass of broadband users devel- E-Government and Web-Based oped, new applications and new devices Government Applications ...... | 98 appeared. Video has become an integral Telemedicine Applications...... | 100 part of nearly every broadband experi- Infrastructure as a Service and Cloud Platforms ...... | 102 ence and has fundamentally altered the Smart-Grid Applications ...... | 106 way we use the Internet. We aren’t just watching TV shows on the Internet, though there’s plenty of that going on. software on centralized files, instead of sets off a networked sensor.) The “Inter- We’re also using broadband video to sending files back and forth, helps us net of things,” in which most communi- take music lessons, attend webinars, stay collaborate. With Web-based applica- cation takes place between unattended in touch with family members and con- tions, we have more up-to-date informa- devices, is expected to become far larger tact tech support. tion, fewer delays and fewer errors – not than the familiar people-based Internet. High-definition and 3-D video are opening up even more possibilities. Tele- to mention higher productivity and, in Walled Gardens medicine is one thing when it’s a video some cases, energy savings. or Dumb Pipes? phone call between a general practitio- Another big change: With reliable, Many service providers have greeted the ner and a specialist, and quite another always-on broadband connections, proliferation of broadband applications thing when a remote examination of a many applications can operate unat- with alarm. These applications – and the patient is as good as, or better than, an tended and notify us only when we need subscribers who insist on using them – in-person examination. to know something. (Think about a se- seem to threaten their network invest- Not all broadband’s benefits are re- curity camera that turns itself on and ments. Some providers have threatened lated to video. Working with centralized streams video footage when an intruder to stop investing in their networks if they cannot control the use of high- bandwidth applications. About the Authors But perhaps the uncontrolled use of The 2010 Leading Broadband Application Providers list was researched by Kassandra high-bandwidth applications is exactly Kania and Marianne Cotter under the supervision of editor Masha Zager. To alert us what justifies investment in advanced to new broadband applications, send an e-mail to [email protected]. networks. The more broadband applica- tions there are, the more likely we are

78 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers to find at least one irresistible enough to to construct fiber-to-the-home and file, many other broadband application persuade us to subscribe to broadband. other high-bandwidth networks. providers appear in the category lists. If the application is important enough • Those that provide application plat- However, even the category lists don’t to us, we might even pay a premium for forms. For example, Facebook and come close to enumerating all the useful higher speed or guaranteed quality of Salesforce.com offer not only their broadband applications now available. service. own applications but platforms for We encourage readers to continue ex- Yankee Group analyst Benoît integrating other applications; Syna- ploring the applications that are becom- Felten distinguishes between network- cor’s platform allows ISPs to deliver ing available every day – and to let us associated applications, which rely on consumer broadband applications; know about any they find particularly a network’s service platform and usu- Jamcracker enables the delivery of interesting. ally are offered by the network owner, business broadband applications. and network-dissociated applications, Broadband Applications which run on the open Internet and re- Another criterion for the list was by Category quire only “dumb pipes” in the access diversity of company size. Microsoft, Video communications, including network. Service providers tend to pre- Google, Netflix and Facebook are house- telepresence. Videoconferencing con- fer network-associated applications, for hold words. But along with companies tinues to gain ground as businesses which the value proposition is clearer, that have created new categories of ap- come to accept that it reduces the need but both types are necessary. An attrac- plications, seized the lion’s share of a for travel. Industry analyst Frost & Sul- tive walled garden allows the service market or bought up dozens of indepen- livan found that the North American provider to retain as much revenue as dent software vendors, we also included videoconferencing services market grew possible. But walling the garden too se- an assortment of less familiar companies by 18 percent in 2009, reaching $184.2 curely locks out many potential users. that offer innovative products. million. Between 2009 and 2016, Frost This article features some applica- Finally, we focused on companies tions that are offered only by service & Sullivan expects a compound annual that operate in the North American providers, others that are available only growth rate of 18.4 percent, to $599.6 market and have deployed their prod- over the open Internet, and many that million. are available in both direct-to-consumer ucts commercially (though some are still According to Frost & Sullivan, in- and white-label versions. Service provid- in beta testing, a stage that once lasted a creasing globalization and cost pressures, ers can choose to resell the applications few weeks or months but now can take along with a growing focus on green ini- that have the widest appeal (whole-home years). tiatives, are driving videoconferencing DVR, for example) and profit from other In addition to the companies we pro- adoption. As companies seek to establish applications by providing the “dumb pipes” that attract enthusiasts. What Is a Broadband Application? Criteria for Listing Thousands of broadband applications An application is typically defined as “a computer program designed to and services are in use, and new ones ap- perform a specific task, as opposed to the operating system program that pear every day. Deciding which of them runs the computer itself.” Unfortunately, this distinction is no longer clear, to include on this list was difficult. especially in a broadband network on which many layers of software are To keep the length of this feature running on many types of devices. manageable, we focused on a few types We’ve interpreted the term liberally to include not only software that of application providers: “performs a specific task” but also software that enables new business • Those whose applications drive strategies by making resources available via broadband. We include pro- growth in bandwidth demand. We viders that occupy a variety of niches in the ecosystem – some license their selected certain categories, such as software to users or resellers, others use their software (or others’ software) telepresence, because we believe their to provide services directly and still others provide platforms for distribut- impact on bandwidth demand could ing services. be significant. We also stretched the definition to include specialized devices where • Those whose applications encourage appropriate. Many application providers listed here provide integrated construction of high-bandwidth net- hardware/software solutions because they require specialized devices works. For telco deployers, IPTV is (meters, cameras, sensors) that few users are likely to own. the primary application driving the On the other hand, even though file transfer could be considered the buildout of high-speed networks. single most compelling reason to subscribe to broadband, we do not in- Applications specifically targeted to clude services that simply facilitate transfer or sale of digital media files property owners, city officials and (YouSendIt, iTunes) without additional features that distinguish them from utilities are also listed because they utility software or e-commerce sites. influence these deployers’ decisions

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 79 Leading Broadband Application Providers

Some of the rosy predictions for “The current challenge in the industry is IPTV have been slow to materialize. IPTV has not yet leapt ahead of cable the shift from the Internet to an array of mobile technology in terms of features, and targeted advertising is proving a tough devices, set-top boxes and in-unit panels nut to crack. However, the technology provides robust competition for cable that change almost daily.” and is even beginning to attract cable – Tushar Patel, CEO, Simplikate providers. It should continue to drive the buildout of next-generation telco networks over the next few years. cost-effective and seamless communica- connect from their desktops over the IPTV middleware controls the user tion with their customers, partners and public Internet. For these reasons, we interface of the video offering – not suppliers, videoconferencing is moving profile a large number of companies in only the program guide but also such beyond the enterprise firewall, creating this field, including enterprise heavy- features as navigation, parental controls interoperability issues. As this year’s com- weights Hewlett-Packard and Cisco, and DVR operation. Usually, part of pany descriptions indicate, the industry is traditional videoconferencing leaders the IPTV software runs at the headend taking these issues seriously by migrating such as Polycom, telepresence pioneers and part of it runs on the set-top box. from a proprietary model to a more open, such as Teliris and software-based com- We profile leading IPTV middleware standards-based model to allow better panies such as Vidyo and Paltalk. vendors Microsoft, whose Mediaroom communication among companies. In the last year the industry has ex- software powers AT&T’s U-verse ser- Other factors affecting demand for perienced a great deal of consolidation; vice and many other Tier 1 telco TV videoconferencing include the enor- Cisco acquired Tandberg, Logitech ac- offerings worldwide; Minerva, whose mous improvements in quality and ease quired LifeSize and RADVISION ac- platform is used by nearly 200 service of use at all levels, from the desktop to quired Aethra. This consolidation helps providers worldwide; Nokia Siemens the executive suite, and the integration companies offer diversified product Networks, whose IPTV software pow- of collaboration tools such as document lines, increasing their competitiveness ers many small telcos in the United sharing. in a maturing market. States; and Espial, which has also had Telepresence, or immersive video- One of the most exciting develop- some success in the rural telco market. conferencing, got an unexpected boost ments is the introduction of high-end Service providers are seeking to offer last spring from the flight cancellations home videoconferencing. Skype and online and mobile video as adjuncts to caused by Iceland’s volcanic eruptions. Cisco are both planning TV-based, traditional pay-TV offerings, following “My phone has been ringing off the high-definition videoconferencing sys- the three-screen or TV Everywhere strat- hook – how fast can they add telepres- tems for consumers (Cisco refers to its egy. In the last year, both IPTV vendors ence systems?” Marc Trachtenberg, offering as home telepresence), while and online content publishing vendors CEO of Teliris (one of our leading ap- other companies are offering home sys- (see the next category) have begun to of- plication providers) wrote in April. He tems that will serve telecommuters as fer three-screen solutions. In fact, it seems added, “While not one of my customers endpoints in enterprise systems. possible that these two categories – IPTV originally deployed telepresence solely middleware and online content publish- IPTV middleware. Pay TV, includ- to address business continuity planning, ing solutions – may eventually merge. many of them now surely must realize ing both linear and on-demand pro- the unmatched advantage of having a gramming, is the impetus for most tel- Over-the-top content services and telepresence system in every location.” cos to build next-generation networks. solutions. The growth of online con- ABI Research says telepresence is The majority of telco video offerings tent, primarily video and music, has now at an inflection point, with com- are based on IPTV, or delivery of video been surprisingly rapid, and so has the bined sales of hardware, software and over IP. Even Verizon, which chose RF adoption of this technology. In June, services growing to $567 million in overlay technology for linear program- a survey by the Pew Research Center’s 2009 and projected to reach $2.7 billion ming on its FiOS TV network, adopted Internet & American Life Project found by 2015. IPTV for video on demand and for its that 69 percent of adult Internet users, Videoconferencing is opening new electronic program guide. or 52 percent of all U.S. adults, have opportunities for business and has be- IPTV subscriptions worldwide are used the Internet to watch or download come a key technology for telemedicine poised to grow from 30 million in 2010 video, and 14 percent have posted video and distance learning. At the high end, to 68 million by the end of 2014, ac- clips to sites such as Facebook and You- it requires fast, reliable networks (most cording to forecasts from analyst firm Tube. Users now access Web content via telepresence services are still delivered Strategy Analytics – a growth rate slower game consoles, Internet-enabled TVs, over managed networks, though this than most analysts were forecasting a Blu-ray Disc players, set-top boxes, digi- is changing), but users increasingly few years ago but still healthy. tal photo frames, home audio players,

80 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers iPads, smart phones and many other de- content to the PC on an ad-supported Subscription games such as World of vices in addition to PCs. basis, now supplemented by a subscrip- Warcraft generated $2.8 billion in U.S. Over the last five years, content and tion service. Google’s YouTube concen- revenue in 2009, and stand to generate application providers have struggled trates on short-form video, and the new $5 billion by 2015, market research firm to define workable business models for Google TV will let pay-TV operators Pike & Fischer projects. The number of monetizing online content, but they face put their service and online video under online gaming paid subscribers, which moving targets in terms of both technol- a single umbrella. Blip.tv specializes in totaled approximately 19.4 million at the ogy and consumer behavior. independent, made-for-Web video and end of last year, will more than double to Given the technology and consumer shares advertising revenue with content 44.5 million by the end of 2014, accord- attitudes of mid-2010, it appears that: creators. VUDU, which rents and sells ing to P&F. P&F also says the increasing movies and TV shows, abandoned pro- • Online video is not a threat to tra- complexity of online gaming environ- prietary television set-top boxes and be- ditional pay TV overall. It may even ments will heighten bandwidth demand, gan embedding its software in Internet- increase engagement with pay-TV giving Internet service providers an op- connected TVs. NeuLion, Brightcove offerings by giving viewers new ways portunity to boost revenues by adding and ExtendMedia help content owners to catch up with missed episodes and higher-speed tiers for intense gamers. monetize video in a variety of ways. Mu- evangelize for their favorite shows. The companies profiled here have sic services have taken similarly diver- • Online video is nevertheless moving adopted a variety of business models. gent approaches. up the distribution food chain, as Blizzard Entertainment, a division of evidenced by a recent deal allowing Gaming. Electronic gaming has be- Activision Blizzard, publishes and hosts Netflix to stream some major movies come one of the largest entertainment in- popular MMPORGs (massively multi- ahead of their release dates to pre- dustries in the world. Increasingly, games player online role-playing games) and mium pay-TV channels. are migrating to the Internet and adding offers both free and subscription-based • Pay-TV providers can combine on- Web-based features such as voice chat. services. Electronic Arts publishes line video with their offerings in sev- Internet gamers, other than casual gam- games for a variety of online and offline eral ways, including the three-screen ers, typically demand networks with high platforms and operates a popular casual or TV Everywhere approach and bandwidth and, especially, low latency. gaming site with both ad-supported the Google TV approach of making Web video and pay-TV content ac- cessible through a single interface. • Viewers seem willing to accept sev- Broadband Properties eral models for monetizing online content (both mainstream and niche Magazine content), including advertisements, subscriptions, rentals and purchases. Invites You to the • Niche and independent content pro- Broadband Properties Summit 2011 viders can find online opportunities to distribute and profit from their The Leading Conference on Broadband Technologies and Services content with little or no help from traditional pay-TV providers or other mainstream content distributors. April 26 – 28, 2011 • User-generated content is more valu- InterContinental able as an adjunct to social network- Hotel – Dallas ing than as a commodity in its own Addison, Texas right. Because the market is segmented and providers are still experimenting with business models, the diversity of WHO SHOULD ATTEND? Real Estate Developers • Property Owners • Independent Telcos product offerings is still very wide. The • Municipal Officials • Private Cable Operators • Town Planners companies whose video offerings we • Economic Development Professionals • Architects and Builders profile have taken different approaches. • System Operators • Investors • Utility Organizations • System Integrators Netflix streams long-form commercial video content to the PC and TV as a free add-on to its DVD-rental business Visit www.bbpmag.com and secure your (though the DVD business is beginning participation today, or call 877-588-1649. to look like an add-on to the streaming video business). Hulu provides similar

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 81 Leading Broadband Application Providers and paid games. Microsoft, maker of serve as a bare-minimum collaboration ing. Many other leading companies are the Xbox game console, operates Xbox solution. But a third, middle-ground actively working on this technology. Live, an online gaming and entertain- option is becoming increasing popular: Telehealth and telemedicine. ment service with both free and paid Internet applications that facilitate asyn- Broad­band offers opportunities for older memberships. The cloud-based gaming chronous collaboration by providing and disabled people to live more indepen- service from start-up company OnLive not only file management but also basic dently than they otherwise could. A com- promises to eliminate the need for costly productivity tools ranging from group bination of in-home sensors and alerts, consoles like the Xbox. calendars to spreadsheets. For example, Web portals and video communication Microsoft’s SharePoint Workspace al- Social networking. Although social can help balance competing needs for lows workgroups to collaborate on files, networking isn’t inherently bandwidth- care, safety, privacy and independence. as do the productivity applications in- intensive, many social networking sites Health insurance companies, slow to re- cluded in Google’s Google Apps. Cisco’s now encourage the sharing and use of spond to these new technologies, are now WebEx subsidiary offers a variety of on- digital media and other bandwidth- beginning to encourage some of them. line collaboration tools, and 37signals, gobbling activities. In fact, many of Research firm Parks Associates forecasts an independent vendor, offers software them are organized around shared inter- that the U.S. connected-care market will for contact management, project man- ests in music, games or video. MySpace grow from less than $1 billion in 2009 to agement and more. is used as a promotional tool by thou- Salesforce.com, a customer relation- nearly $6 billion in 2013. sands of musicians, who post MP3 files ship management (CRM) provider that Companies we profile in this space of their songs and videos of their live 4Home championed the software-as-a-service include , whose monthly sub- performances. Facebook, which started (SaaS) model and created an online SaaS scription-based service includes sensors as a way for Harvard students to keep market and development environment, in the home and a multiparty portal that in touch with their friends, has created a deserves much of the credit for the cur- enables remote monitoring, and uCon- platform that now hosts an astounding rent acceptance and popularity of Web- trol, whose service includes remotely 500,000 active broadband applications, based business software. In the last few accessible sensors, live video feeds and including many of those on our list. years, nearly all enterprise application pictures, and emergency pendants. Remote file access. The ability to ac- vendors have published versions of their Telemedicine – remote diagnosis and cess files from anywhere is key to col- software that run “in the cloud” rather consultation without the medical moni- laboration, mobility and business con- than in the corporate data center. toring component – is also emerging as tinuity. Broadband enables access to a major application. Although commu- Infrastructure as a Service. A files stored either on a central server or nity hospitals and clinics have accessed quarter-century ago, Sun Microsystems on a remote personal computer. Many specialized medical resources via vid- adopted the slogan, “The network is the providers now offer remote backup, eoconferencing for years, telemedicine computer.” Today, the entire Internet is storage and file management capa- is now moving into shopping centers, the computer. Grid computing technol- bilities, some to consumers and small workplaces, community centers and ogy became popular several years ago businesses and others to the enterprise even homes. as a research tool that enables scientists market. Broadband service providers of- Cisco’s HealthPresence solution has to process enormous datasets on mul- ten resell both consumer and enterprise been adopted by UnitedHealthCare, tiple networked computers that act as a storage services. We profile consumer/ a leading health insurance provider, single supercomputer. Similar technolo- small business offerings from Box.net, which intends to make telemedicine the gies migrated to the business world, and which provides online file storage; Orb “house call of the 21st century.” Med- businesses can now access computing Networks, which enables users to access Concierge provides medical concierge resources on demand without having to files on their own PCs via the Internet; services, including video consultations, know much, if anything, about where Leaf Networks, which lets users create electronic health records and other they come from. Infrastructure as a ser- virtual private networks on the fly; and services, through broadband service vice isn’t an application in the sense of Sling Media, which makes video avail- providers and property developers. Nu- performing a specific task, but it solves able remotely. Serving the enterprise Physicia focuses on telemedicine at the an important business problem – the market with a variety of flexible cloud workplace and in remote locations. And need for scalable computing capacity. storage solutions are Nirvanix and Am- ScriptPro uses a combination of video For example, a software developer stress- azon Web Services. communication and robotic technology testing a new piece of software might to power a tele­pharmacy application. Web-based collaboration. For need to quadruple its normal capacity real-time collaboration via the Internet, for several days or weeks. Building automation and security. dispersed workgroups can use videocon- Amazon and Google are making In addition to monitoring residents’ ferencing solutions with built-in produc- some of their vast computing power health and safety, broadband applica- tivity features such as presentation shar- available to software developers in this tions can also monitor and control the ing and whiteboards. At the opposite way; we also profile Akamai, whose operations of the buildings themselves extreme, shared online file storage can technology powers much cloud comput- and alert owners and managers when

82 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers they need to take action. In-home sen- and participatory models that use the more electricity by working with their sors and alerts, Web portals and video Internet to deliver services and involve customers via broadband to conserve communications offer opportunities to citizens in government. Because munici- energy. As the CEO of the Glasgow conserve energy and water, keep build- pal governments have been instrumen- Electric Plant Board puts it, “Broadband ings secure and reduce the costs of tal in encouraging and even building is electric power plant.” building maintenance. broadband networks and because they Because of the potential cost savings Our list includes such companies often serve as anchor tenants for such and conservation benefits of these appli- as Crestron, uControl, LifeShield, networks, municipal applications are cations, many utilities are building high- 4Home and Control4, whose applica- more important than their bandwidth speed broadband links, including fiber tions provide varying combinations of usage might indicate. optic links, to customers’ premises. Thus, energy management, home appliance Companies profiled in this space in- utility applications, like municipal ap- control, home entertainment manage- clude Accela, which offers Web-enabled plications, are more important in terms ment, security and home health moni- applications for licensing, inspecting, of driving broadband construction than toring. Simplikate automates the kinds enforcing codes and performing similar their bandwidth usage might indicate. Carina Tech- of concierge services that residents might governmental functions; VisionAIR, We include profiles of nology, whose hardware/software solu- expect to find in a luxury condo or hotel which specializes in public-safety appli- tions enable interactive GIS, meter data and provides an interface for third-party cations; and Granicus, whose applica- management and demand-response home automation solutions. tions promote citizen engagement. applications; muNet, whose WebGate Municipal applications. Local gov- Applications for utilities. Broad- technology allows utility companies to ernments are rapidly moving beyond band has enormous potential for energy automate meter reading and other ser- what the Public Technology Institute conservation, not just at the level of the vices; and Tantalus, which provides calls passive or informative e-govern- individual building but at the level of smart-grid communications solutions ment (websites that list the hours govern- the electric utility. Utilities can avoid for advanced metering, demand re- ment offices are open) to transactional having to build new plant and generate sponse and distribution automation.

Leading Broadband Application Providers

Company Web Address Contact Broadband Applications 37signals www.37signals.com [email protected] Collaboration software 4Home www.4home.com 408-469-4222 Home automation, home health monitoring, energy management Accela www.accela.com 925-659-3200 E-government applications Adobe Systems www.adobe.com 800-833-6687 Web conferencing and collaboration, online video solution Akamai www.akamai.com 617-444-3000; Support for cloud computing 877-425-2624 Amazon Web Services http://aws.amazon.com 206-266-1000 Infrastructure as a service Blinkx www.blinkx.com 415-655-1450 Video search Blip.tv www.blip.tv [email protected] Online video service Blizzard Entertainment www.blizzard.net 310-255-2000 Online gaming Box.net www.box.net 877-729-4269 Content management and collaboration BrightCom www.brightcom.com 877-483-9737 Telepresence, videoconferencing Brightcove www.brightcove.com 617-500-4947 Platform for publishing online video Carbonite www.carbonite.com, 877-665-4466 Online backup service www.carbonitepro.com Carina Technology www.carinatek.com 866-915-5464 Smart-grid solutions Chatroulette www.chatroulette.com Random video-chat encounters Cisco Systems www.cisco.com 408-526-4000 Telepresence, videoconferencing, Web collaboration, telemedicine, energy management Control4 www.control4.com 888-400-4070 Home automation, energy management, security Crestron www.crestron.com 201-767-3400; Home automation, energy management 800-237-2041 Digital Video Enterprises www.dvetelepresence.com 949-347-9166 Telepresence

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 83 Leading Broadband Application Providers

Company Web Address Contact Broadband Applications Electronic Arts www.info.ea.com 650-628-1500 Online gaming Elluminate www.elluminate.com 866-388-8674 E-learning solutions Espial www.espial.com 613-230-4770 IPTV middleware ExtendMedia www.extend.com 617-332-5700 Multiscreen video software Facebook www.facebook.com 650-853-1300 Social networking Google www.google.com 650-253-0000 Infrastructure as a service, collaboration software, online video services, electronic health records, mapping Granicus www.granicus.com 415-357-3618 E-government applications Hewlett-Packard www.hp.com 800-752-0900 Telepresence, videoconferencing Hulu www.hulu.com 310-571-4100 Online video service Jamcracker www.jamcracker.com 408-496-5500 Software-as-a-service platform and marketplace Leaf Networks www.leafnetworks.net 800-805-9406 Network sharing Lifeshield Security www.lifeshield.com 484-645-1455 Security systems Logitech www.logitech.com, 510-795-8500 Videoconferencing www.sightspeed.com, www.lifesize.com MedConcierge www.medconcierge.com 781-953-9649 Telemedicine services MediaFriends www.mediafriendsinc.com 866-444-1968 Multidevice convergence Microsoft www.microsoft.com 800-642-7676 IPTV middleware, online gaming and entertainment service, business collaboration solutions, mapping Minerva Networks www.minervanetworks.com 408-567-9400; IPTV middleware 800-806-9594 muNet www.munet.com 781-861-8644 Advanced metering infrastructure, other utilities MySpace www.myspace.com Social networking Netflix www.netflix.com 408-540-3700 Online video service NeuLion www.neulion.com 516-622-8300 Online content delivery Nirvanix www.nirvanix.com 619-764-5650 Enterprise-class cloud-storage platform Nokia Siemens Networks www.nokiasiemens 972-374-3000 IPTV middleware networks.com/iptv Nuphysicia www.nuphysicia.com 713-358-9270 Telemedicine OnLive www.onlive.com 888-665-4835 Cloud-based online gaming Orb Networks www.orb.com 510-836-1000 Remote file access Paltalk www.paltalk.com 212-520-7000 Video chat Pandora www.pandora.com 510-451-4100 Personalized Internet radio Polycom www.polycom.com 800-765-9266 Telepresence, videoconferencing RADVISION www.radvision.com 201-689-6300 Videoconferencing RealNetworks www.realnetworks.com 206-674-2700; Online entertainment services 800-254-7325 Salesforce.com www.salesforce.com 415-901-7000 Hosted business applications, SaaS development platform and marketplace ScriptPro www.scriptpro.com 800-851-2364 Pharmacy automation and telepharmacy systems Simplikate www.simplikate.com 877-547-3415 Building concierge services Skype www.skype.com [email protected] Videoconferencing Sling Media www.slingmedia.com 650-293-8000 Video place shifting Synacor www.synacor.com 716-853-1362 Internet portals Tantalus www.tantalus.com 604-299-0458 Smart-grid communications solutions Teliris www.teliris.com 212-490-1065 Telepresence uControl www.ucontrol.com 888-357-4214 Home security, home automation, home health monitoring Vidyo www.vidyo.com 866-998-4396 Videoconferencing VisionAIR www.visionair.com 800-882-2108 Public safety automation VUDU www.vudu.com 408-492-1010 Online video service

84 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers

“Independently produced Web shows are becoming sustainable and are permeating the culture. Brand advertisers have developed a major appetite for well-produced video, and we’re pairing that enthusiasm with shows that have built strong and faithful audiences. Our business – and Web video in general – has reached a major inflection point.” – Mike Hudack, CEO, blip.tv.

37signals Another new energy management solution lets consumers mon- www.37signals.com itor and control energy usage by plugging a Marvell Sheeva- [email protected] Plug plug computer into an electrical wall outlet. The com- pany also announced a reference home management software Key products and services: Collaboration software platform optimized for the Intel Atom processor that enables Supporting the virtual organization: Dispersed organiza- the development of a variety of home networking products for tions can collaborate effectively over the Internet using Web- connected-home services. Based in Sunnyvale, Calif., and for- based productivity applications from 37signals. A privately merly called 4HomeMedia, 4Home is venture capital funded. held company based in Chicago, 37signals was founded in 1999 as a Web design company and transitioned into a Web- Accela based software company in 2005. 37signals’ first application www.accela.com was the project management system Basecamp, followed by 925-659-3200 Ta-Da List (to-do list), Backpack (business organizer), Write- board (document sharing), Campfire (real-time communica- Key products and services: Web-based and mobile tions) and Highrise (contact tracking). This suite of applica- e-government software applications tions helps small groups manage projects, share information and coordinate the work of dispersed teams. The company was Citizen access to government services: Accela’s Web-based also responsible for launching the popular open-source Web and mobile software applications address issues critical to application framework software Ruby on Rails, which it uses government success, such as transparency, shared services and in its own applications. More than 3 million people and busi- citizen access. By automating workflow, tracking information nesses in 70 countries use 37signals’ software. and managing data from a centralized database, these solutions unify government departments and help them make services 4Home available 24/7. The software can be used by a single department www.4home.com or can manage the services of an entire jurisdiction. Accela’s 408-469-4222 flagship product, Automation, automates workflow, forms management, activity tracking and cashiering, as well as per- Key products and services: Home control services mitting, building, licensing, planning, public works, transpor- tation and more. It offers modules for asset management, land At the forefront of the connected home: Home monitoring, management, licensing and case management, public health media and entertainment management and home health and and safety and service requests. Add-on products include Citi- energy management are among the solutions 4Home (4H) of- fers to broadband service providers, utilities and OEM part- zen Access, GIS, IVR and the new Mobile Office, which -ex ners. The solutions enable a user to monitor and control home tends processing capabilities into the field for inspections, code devices and media from a mobile phone, TV, computer or enforcement, work orders and service requests. Located in San touch panel. 4H’s home health solution, a monthly subscrip- Ramon, Calif., and employing more than 140 people, Accela is tion service that enables independent living for seniors, lets a privately owned company that boasts more than 500 deploy- family members and caregivers see historical data, real-time ments across the United States and overseas. Recent customer status and proactive alerts about the health and well-being of wins include a statewide e-permitting and licensing infrastruc- the monitored elder. Through a strategic partnership with Sen- ture for Montana and e-permitting structures for the Califor- sus Metering Systems, 4H is developing demand-response so- nia Office of Statewide Health Planning and Development and lutions that track in-home power usage and communicate that the U.S. Department of the Treasury Alcohol and Tobacco Tax information through a smart meter to utilities and consumers. and Trade Bureau.

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 85 Leading Broadband Application Providers

Adobe Akamai www.adobe.com www.akamai.com 800-833-6687 617-444-3000, 877-425-2624

Key products and services: Web conferencing and Key products and services: Cloud-computing optimization collaboration, content delivery solution services Ahead in the clouds: Akamai provides managed services for Summary: Founded in 1982 and headquartered in San Jose, powering video, dynamic transactions and enterprise applica- Calif., Adobe has set many of the most widely used standards tions online. After pioneering content delivery networks more for producing and delivering content on the Web. Adobe’s than a decade ago, Akamai is now supporting the growth of media player, Flash Player, is installed on more than 98 per- enterprise cloud computing with its optimization services for cent of connected computers and delivers about 80 percent of cloud acceleration, business continuity, security and applica- Web video. The Flash platform, which is used to create and tions and storage. Its recent acquisition of Velocitude’s mobile deliver Web applications, content and even real-time commu- services platform should boost Akamai’s strategic position in nications, has been extended to Internet-connected televisions, the mobile market and enable HD video and secure e-com- set-top boxes, Blu-ray Disc players and other devices for the merce on mobile devices. Akamai handles tens of billions of digital living room. Adobe Acrobat Connect Pro is a Web com- Web interactions daily for companies such as Audi, NBC and Fujitsu and for such organizations as the U.S. Department of munications solution that enables live, interactive Web meet- Defense and NASDAQ. Offering an alternative to centralized ings, virtual classes, on-demand presentations and courses and Web infrastructure, Akamai’s global network of tens of thou- group collaboration. Adobe’s 2009 acquisition of Web analyt- sands of distributed servers provides the scale, reliability, in- ics firm Omniture enables tighter integration of Web content sight and performance for businesses to succeed online. Based with the analysis of viewer response to the content and has the in Cambridge, Mass., Akamai has more than 1,750 employees; potential to enhance the value of Web-based advertising. In its total revenue for 2009 was $859.8 million. 2009, Adobe posted $2.9 billion in revenue. Amazon Web Services http://aws.amazon.com IPTV Middleware and 206-266-1000 Supporting Applications Key products and services: Infrastructure as a service Company Web Address Infinite computing capacity on demand: Amazon Web 180SQUARED www.180squared.com Services (AWS), launched in 2006 by the e-commerce giant Alcatel-Lucent www.alcatel-lucent.com Amazon, provides scalable computing infrastructure that al- Cisco Systems www.cisco.com lows organizations to requisition compute power, storage and Clearleap www.clearleap.com other application services in the cloud. Because these servic- Digisoft www.digisoft.tv es are available on demand, customers don’t need to control Ericsson www.ericsson.com them, maintain them or even know where they are located. Customers access the services when they need them and pay Espial www.espial.com for only what they use. The services are based on Amazon’s Latens www.latens.com own infrastructure, which is one of the world’s most reliable, Microsoft www.microsoft.com scalable and cost-efficient Web infrastructures. Within two Minerva Networks www.minervanetworks.com years of its launch, AWS eclipsed Amazon’s global e-commerce Move Networks www.movenetworks.com sites in terms of bandwidth. AWS offerings include the Elastic Neptuny www.contentwise.tv Compute Cloud, Simple Storage Service, SimpleDB, Simple Nokia Siemens www.nokiasiemens Queue Service, Flexible Payments Service, CloudFront and Networks networks.com/iptv Elastic MapReduce. New services launched in the last year in- clude the Relational Database Service, Virtual Private Cloud, Optibase www.optibase.com Elastic MapReduce, High-Memory EC2 Instances, Reserved Orca Interactive www.orcainteractive.com and Spot Instances, Streaming for Amazon CloudFront, and SeaChange www.schange.com Versioning for Amazon S3. AWS also continued to expand Technicolor www.technicolor.com its global footprint, adding new services in Europe and a new UT Starcom www.utstar.com Northern California region and planning for a presence in the Conklin-Intracom www.conklin-intracom.com Asia-Pacific region in 2010. Amazon as a whole posted revenue of $24.5 billion in 2009.

86 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers blinkx beta version of its product that is specifically designed for mo- www.blinkx.com bile access. Consumers can access the blinkx Mobile Video 415-655-1450 Search beta site from any phone with a Web browser that can play MP4s. Blinkx has headquarters in San Francisco and the Key products and services: Video search United Kingdom. Revenue for 2009 was $33.6 million.

Find it fast: Founded in 2004, blinkx operates the largest and most advanced video search engine on the market. The com- blip.tv pany has indexed more than 35 million hours of audio, video, www.blip.tv viral and TV content and made it fully searchable and available [email protected] on demand. Blinkx uses a combination of patented concep- Key products and services: Online television network tual search, speech recognition and video analysis software to find online video. Users can search for video content, create A venue for independent Web shows: Blip.tv says it is build- video playlists or build customized video walls for their blogs ing the next-generation television network – one that is merito- or MySpace pages. In 2010, the company launched a public cratic, democratic and open to everyone. The company serves

Video Communications (Companies on the Leading Broadband Application Provider list are shown in bold in this table and following tables.) Company Web Address Telepresence Standard Desktop Videoconferencing Videoconferencing/ Web conferencing Adobe www.adobe.com ü Apple www.apple.com ü Avaya www.avaya.com ü ü Avistar www.avistar.com ü BrightCom www.brightcom.com ü ü ü Chatroulette www.chatroulette.com ü Cisco Systems www.cisco.com ü ü ü Digital Video Enterprises www.dvetelepresence.com ü DimDim www.dimdim.com ü Elluminate www.elluminate.com ü Emblaze-VCON www.vcon.com ü ü Hewlett-Packard www.hp.com ü ü Ilinc www.ilinc.com ü Iocom www.iocom.com ü ü ü Logitech www.logitech.com, ü ü www.sightspeed.com, www.lifesize.com MegaMeeting.com www.megameeting.com ü Microsoft www.microsoft.com ü OpenCo www.openco.org ü Paltalk www.paltalk.com ü Polycom www.polycom.com ü ü ü RADVISION www.radvision.com ü ü Skype www.skype.com ü Sony www.sony.com ü ü ü Team Apart www.teamapart.com ü Telepresence Tech www.telepresencetech.com ü ü Teliris www.teliris.com ü Vidyo www.vidyo.com ü ü VSee Labs www.vsee.com ü ü Watchitoo www.watchitoo.com ü

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 87 Leading Broadband Application Providers

“While enterprise data growth continues unabated at 30 percent and higher per year, IT budgets are not [growing at the same rate]. So cloud storage is an essential tool in controlling escalating data storage costs and giving businesses more flexibility and options in retaining, sharing and managing the content and data they generate on a daily basis.” – Geoff Tudor, cofounder and senior vice president of product strategy and business development, Nirvanix

95 million video views per month, with a roster of more than Collaboration made easy: Box.net’s cloud content manage- 50,000 original Web shows that range from scripted sitcoms ment platform gives small businesses the same ability to access, and dramas to news and how-to programs. More than 85 per- manage and share content that Fortune 500 companies have. cent of the video views are of high enough quality to accept Box serves as a central online hub for all types of business con- major brand advertising, and the company has attracted ad- tent and can be extended through the OpenBox platform to vertising from such brands as PepsiCo, Chevrolet, Samsung partnering services such as Google Apps, salesforce.com and and Starbucks. Blip.tv not only hosts the shows but also syn- NetSuite, as well as to devices such as the iPhone and iPad. dicates them to iTunes, YouTube, Vimeo, AOL Video, Verizon Users share content securely in collaborative workspaces, and FiOS, TiVo, Sony Bravia, the Roku Digital Video Player and IT departments can see how content moves within and beyond Facebook. The company provides advertisers with advanced their organizations. Recently, Box.net launched Box Sync, a analytics, impromptu campaign optimizations and a range platform extension that synchronizes users’ desktops with their of creative services; it splits all advertising revenues with show Box.net files. Another new feature is instant content viewing creators 50-50. Blip.tv has operated since 2005 and is venture for all file types in the Box environment. Box.net was founded capital funded. in 2005 with the goal of making it easy for people to access and share all their content, wherever they are. Cofounders Aaron Blizzard Entertainment Levie and Dylan Smith, along with Box’s team of 100 employ- www.blizzard.com ees, have since established Box.net as the leading cloud con- 310-255-2000 tent management solution for more than 4 million users and businesses. Box.net is based in Palo Alto, Calif., and is venture Key products and services: Free and subscription-based capital backed. online gaming services BrightCom Massively multiplayer games: Blizzard Entertainment’s free www.brightcom.com online game service, Battle.net, is one of the largest in the 877-483-9737 world, with millions of active users. It provides an online arena for players of Blizzard’s best-selling franchises, Diablo, War- Key products and services: Telepresence and craft and StarCraft, to chat, challenge opponents and initiate videoconferencing solutions multiplayer games. Blizzard’s World of Warcraft, a subscrip- tion-based service, is the world’s leading massively multiplayer Alternatives to business travel: Established in 2005, online role-playing game franchise, with several million sub- BrightCom offers a range of options to connect people and scribers. The company also sells PC-based games. A division content from home offices, mobile devices, desktops or con- of Activision Blizzard, Blizzard Entertainment has offices in ference rooms. The company designs and manufactures high- Irvine, Calif. Activision Blizzard posted revenue of $4.3 billion definition and standard-definition telepresence and videocon- in 2009. ferencing solutions integrated with complete Web conferencing for business communications. BrightCom’s Visual Collabora- Box.net tion System provides a powerful conferencing infrastructure for www.box.net real-time interactive data sharing, and its Lumina Telepresence 877-729-4269 provides an immersive environment for natural collaboration and conversation. Its ClearView Conferencing solutions sup- Key products and services: Content management and port video and audio communication from conference rooms, collaboration mobile carts or desktops.

88 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers

Brightcove doubled its customer base across 48 countries and continued www.brightcove.com to expand international operations, including launching op- 617-500-4947 erations in France with a new office in Paris. Recently, Bright- cove introduced solutions for delivering video on iPhone, iPad Key products and services: Platform for publishing online and Android mobile devices and rolled out new monetization video features that include support for online video advertising stan- dards and for HTML5, enabling distribution of ad-supported Online publishing for media heavyweights: Brightcove’s vid- content on devices such as the iPad. eo publishing platform is used by many of the world’s largest news and entertainment media companies. The platform’s fea- tures include video publishing (content management, customi- Carbonite zable video players, analytics), community management (video www.carbonite.com, www.carbonitepro.com sharing, uploads), distribution (partnering with affiliates, video 877-665-4466 search engine listings, broadcast control) and advertising (cam- Key products and services: Online backup service paigns, ad controls, ad server integration). Founded in 2004 and employing about 260 people, Brightcove is headquartered Never lose data again: Carbonite’s Windows- and Mac- in Cambridge, Mass., with offices across North America, -Eu compatible online backup service provides unlimited backup rope and Asia. Customers include AOL, Showtime, The New space to consumers and small businesses for a flat rate. The York Times, Condé Nast, Turner Broadcasting, Virgin Media service is available through Carbonite’s website, major U.S. Group, Financial Times, Gannett, Fox Entertainment Group, retailers and international distributors. Since 2006, the com- Rainbow Media, Discovery Communications and many oth- pany has backed up more than 39 billion files and restored ers. Brightcove-powered sites reach more than 135 million more than 3.2 billion lost files for its customers. Currently, unique viewers every month. In the past year, Brightcove has it backs up more than 100 million files every day to high-re- dundancy storage servers in its Boston and Somerville, Mass., data centers. Online Gaming Services and Solutions In February, the company introduced Carbonite Pro, a small-business backup Company Web Address Service Solution solution that enables users to centrally Acclaim www.acclaim.com ü manage backups of multiple computers. AddictingGames www.addictinggames.com ü Carbonite also recently launched mobile Bigpoint Games us.bigpoint.com ü applications for iPhone, iPod Touch and Blizzard Entertainment www.blizzard.net ü BlackBerry smart phones. Electronic Arts www.info.ea.com ü Exent Technologies www.exent.com ü ü Carina Technology Gaikai www.gaikai.com ü www.carinatek.com Gametap (Turner www.gametap.com ü 866-915-5464 Broadcasting) Jagex www.jagex.com ü Key products and services: Microsoft www.microsoft.com ü ü Broadband energy information MySpace www.myspace.com ü solutions, integrated software platform, NCsoft www.ncsoft.net ü ü IP-enabled endpoints, managed Nexon www.nexon.net ü services, real-time demand response, Nintendo www.nintendo.com ü prepaid energy OnLive www.onlive.com ü Otoy www.otoy.com ü Visibility into the grid: The integrat- Playcast Media Systems www.playcast-media.com ü ed energy intelligence solutions from RealNetworks www.realnetworks.com ü ü Carina Technology give energy provid- Sony Online www.soe.com ü ers full visibility into the grid along with Entertainment tools for proactive management and rev- StreamMyGame www.streammygame.com ü ü enue generation, such as interactive geo- Yahoo www.yahoo.com ü graphic information systems, meter data Yummy Interactive www.yummy.net ü management and intelligent demand Zen Entertainment www.zenentertainment ü response. Interoperability with existing Network network.com systems and vendors is central to Cari- Zynga www.zynga.com ü na’s design philosophy. Solutions include the CarinaPoint hardware platform and

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 89 Leading Broadband Application Providers

CarinaXchange, a Web-based user interface for controlling and TelePresence with call center technology and a secure telemetry monitoring equipment in remote areas over communications network to deliver medical services remotely. Other Cisco solu- platforms that include digital cellular, FTTH and Wi-Fi. Cari- tions, including the popular WebEx, enable connectivity with na’s solution suite, which enables automation of both home and video telephony and desktop videoconferencing. A new televi- utility operations, can yield tremendous energy savings through sion-based “home telepresence” product was slated to be field- demand response and prepaid energy. The company recently tested this year with Verizon and France Telecom. Cisco Eos partnered with HD Supply Utilities, North America’s largest is a social entertainment software platform that enables media electric utilities distributor, to distribute Carina’s Energy Intel- and entertainment companies to monetize digital content. Cis- ligence Solution to electric utilities in most areas of the United co has also recently entered the smart-grid and smart-building States. In addition, the Middle Tennessee Electric Membership arenas with technologies for monitoring and managing energy Corporation recently deployed Carina’s Universal Metering consumption in homes and businesses, including an easy-to-use Device for energy data collection, management, and control. interface for the home environment. In April, Cisco acquired Carina is privately owned and based in Huntsville, Ala. the Norwegian videoconferencing vendor Tandberg and incor- porated its product line into the TelePresence portfolio. Chatroulette www.chatroulette.com Control4 www.control4.com Key products and services: Random video-chat encounters 888-400-4070 Strangers in the night: Chatroulette randomly introduces Key products and services: Platform for whole-home website visitors to one another. A visitor can chat by video, automation audio and text with the stranger presented on the screen or click on “Next” to initiate another random connection. Play- Home control at one’s fingertips: Control4 solutions manage ers receiving too many “Nexts” are blocked from the site to electronic systems and devices that include A/V, multiroom discourage objectionable behavior. According to news reports, music systems, lighting, temperature control and security. Al- Chatroulette was created by Andrey Ternovskiy, a Russian though most home automation systems are designed for new high school student. The site launched in the fall of 2009 and construction, Control4 designs its system with standards- by December it was reported to have 50,000 visitors per day. based, wired/wireless installation capabilities to make it suit- In March 2010, Ternovskiy estimated the site had around 1.5 able for retrofits as well. Homeowners can start with a basic million users, about a third of them from the United States. system and add functionality over time or install a whole-house By May 2010, the Web traffic measurement service Alexa.com system from the outset. Interface options include remote con- reported that Chatroulette was the 1,500th most visited site in trol, LCD keypad, touch screens of various sizes, iPhone, iPod the world. The site uses Adobe Flash to display video and access touch and iPad. Other hardware includes amplifiers and speak- the user’s webcam; Flash’s peer-to-peer network capabilities al- ers for audio systems as well as wireless dimmers and switches low almost all video and audio streams to travel directly be- for lighting. The company’s energy management systems en- tween user computers without using server bandwidth. In July, able utilities to provision, manage and upgrade in-home energy Chatroulette began offering an experimental localized version devices across a network of households. Control4 technology that pairs users by state. also automates hotels, bars, restaurants, sports venues, confer- ence rooms and boardrooms. Control4 has deployed the largest Cisco Systems installed IP control system at the ARIA Resort & Casino at www.cisco.com CityCenter in Las Vegas. Other commercial clients include the 408-526-4000 Mandarin Oriental and Planet Hollywood, also in Las Vegas. Founded in 2003 and headquartered in Salt Lake City, Utah, Key products and services: Telepresence, videoconferencing, Control4 sells its solutions through a network of dealers in 53 Web collaboration, telemedicine, online video platform, countries. energy management Crestron Enabling collaboration: Much of the Internet runs on hard- www.crestron.com ware, software and services from Cisco Systems. Founded in 201-767-3400; 800-237-2041 1984 by computer scientists from Stanford University, and headquartered in San Jose, Calif., the company now has about Key products and services: Control, automation and energy 68,000 employees worldwide and had $36.1 billion in revenue management for residential and commercial buildings for 2009. In the last several years, Cisco has increasingly focused on enabling the collaboration that the Internet makes possible. One touchpad to rule them all: Crestron’s advanced automa- The TelePresence platform, launched in 2006, allows immer- tion systems control audio, video, computer, IP and environ- sive videoconferencing experiences. HealthPresence combines mental systems for corporate boardrooms, conference rooms,

90 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers classrooms, auditoriums and homes. Crestron solutions are luxury MDU buildings. The company’s Green Light initiative also found in gaming establishments, government agencies and is a line of energy-efficient environmental controls for HVAC,

Over-the-Top Content Services and Solutions (not including services operated by content owners or broadcast networks)

Company Web Consumer Online User-Generated Enterprise-Level Address Content Service Content Content Publishing Publishing Solution 5min www.5min.com ü ü Active Video Networks www.activevideo.com ü Adobe Systems www.adobe.com ü Amazon www.amazon.com ü BestTV www.best-tv.com ü Blip.tv www.blip.tv ü ü Blinkx www.blinkx.com ü ü Break Media www.break.com ü Brightcove www.brightcove.com ü Cisco Systems www.cisco.com ü Dailymotion www.dailymotion.com ü ü ü Delve www.delvenetworks.com ü ExtendMedia www.extend.com ü Heavy www.heavy.com ü ü Hulu www.hulu.com ü Joost www.joost.com ü ü Justin.tv www.justin.tv ü ü Kaltura corp.kaltura.com ü KIT Digital www.kit-digital.com ü Kyte www.kyte.com ü Last FM www.last.fm ü LongTail Video www.longtailvideo.com/ ü Metacafe www.metacafe.com ü ü MEVIO www.mevio.com ü ü Microsoft www.microsoft.com ü ü ü Move Networks www.movenetworks.com ü MySpace www.myspace.com ü ü Netflix www.netflix.com ü NeuLion www.neulion.com ü Next New Networks www.nextnewnetworks.com ü Ooyala www.ooyala.com ü Pandora www.pandora.com ü RealNetworks www.realnetworks.com ü ü Revver www.revver.com ü ü Roxio www.roxio.com ü Slacker www.slacker.com ü Sling Media www.sling.com ü thePlatform www.theplatform.com ü Twistage www.twistage.com ü Vimeo www.vimeo.com ü ü VMIX www.vmix.com ü VUDU www.vudu.com ü Vuze www.vuze.com ü Yahoo www.yahoo.com ü ü YouTube (Google) www.youtube.com ü ü ZillionTV www.zilliontv.tv ü

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 91 Leading Broadband Application Providers

“As evidenced by the increased funding by the federal government and investment by health care providers and private communications service providers, telemedicine is fast becoming a leading application over high-speed broadband networks. Telemedicine is at the center of health care reform as consumers, not only in rural areas but also in communities across the country, demand improved access to doctors and health care professionals to help them make informed, personal health care decisions for their families and improve the quality of their lives.” – Rob Scheschareg, president, MedConcierge LLC lighting and shade/drape control for commercial and residential and improved eye contact. This year, DVE debuted the Im- applications. Crestron systems offer both manual control and mersion Room, which displays 3-D, holographic-appearing customized levels of automation for advanced features such as images of people and presentations in a luxury meeting room. daylight harvesting and load shedding. Users can control the (You can see an impressive demo at www.dvetelepresence.com/ systems from a variety of interfaces, including a Web browser. room/home.htm.) Mobile control is provided by an iPhone app as well as a new iPad app. Based in Rockleigh, N.J., Crestron is a privately owned company with 2,500 employees. Electronic Arts www.info.ea.com Digital Video Enterprises 650-628-1500 www.dvetelepresence.com 949-347-9166 Social Networking Key products and services: Services and Solutions Telepresence solutions Company Web Address Service Solution Meetings with holograms: For nearly Bebo (AOL) www.bebo.com ü a decade, Digital Video Enterprises BlackPlanet (Radio One) www.blackplanet.com ü (DVE), based in Irvine, Calif., has pro- FriendFeed www.friendfeed.com ü vided telepresence solutions to enter- Groupsite www.groupsite.com ü ü prises, universities, Hollywood studios Facebook www.facebook.com ü ü and financial firms. Today, it designs, Forterra www.forterrainc.com ü develops and deploys telepresence sys- GoingOn www.goingon.com ü tems for corporate, defense, govern- Hi5 Networks www.hi5networks.com ü ment, health care and distance learning KickApps www.kickapps.com ü initiatives worldwide. The company has Linden Lab www.lindenlab.com ü ü been at the forefront of new codec tech- LinkedIn www.linkedin.com ü nology, with most of its installations MySpace www.myspace.com ü featuring true DVD and HD quality. Ning www.ning.com ü DVE was instrumental in developing ONEsite www.onesite.com ü the first digital HDTV telepresence sys- Orkut (Google) www.orkut.com ü tem, which is now used to link a major RightNow www.rightnow.com ü financial firm’s executives in London SelectMinds www.selectminds.com ü and New York. Its Huddle Room 70, a Tagged www.tagged.com ü group telepresence system, presents re- Twitter www.twitter.com ü mote participants in life size and high Voig www.voig.com ü definition, with cameras hidden behind Xanga www.xanga.com ü the images for eye-level perspective

92 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers

Key products and services: Video games which has about 100 employees, reported $12 million in rev- enue for 2009. Games galore: Electronic Arts Inc. is a leader in the global video game industry. It develops, publishes and distributes software worldwide for video game systems, personal computers, wire- ExtendMedia less devices and the Internet. EA Mobile is now the top mobile www.extend.com game publisher, offering a wide selection of sports, simulation, 617-332-5700 racing and puzzle games. In fiscal 2010, EA had 27 titles that Key products and services: Multiscreen video software sold more than 1 million copies and five 4-million sellers (FIFA 10, Madden NFL 10, Need for Speed SHIFT, The Sims 3 and The key to TV Everywhere: The three-screen solution is this Battlefield: Bad Company 2). Headquartered in Redwood City, year’s holy grail for video providers, and ExtendMedia wants to Calif., EA has more than 8,000 employees worldwide. In fiscal be the one to provide it. Its enterprise-class, multiscreen video year 2010, it posted net revenue of $3.6 billion. software and solutions are centered on OpenCASE, which manages video content from ingest to monetization and across Elluminate IPTV, Web and mobile services in ad-supported and paid www.elluminate.com media business models. OpenCASE Publisher, introduced in 866-388-8674 August 2009, enables service providers to build and deploy TV Everywhere video offerings. The company is integrating Key products and services: E-learning solutions the OpenCASE platform with devices and frameworks that include iPhone, Android, PS3, Oregan Onyx and Yahoo! TV Education moves online: Elluminate’s Web-based video, au- Widgets. Founded in 1991, ExtendMedia is headquartered in dio and social networking tools make possible real-time online Boston with production facilities in Toronto. Customers in- learning, teaching and collaboration. The Elluminate Learning clude communications and media companies such as AT&T, Suite supports the entire instructional cycle – including what Bell Canada, Hewlett-Packard, Mitsubishi/UB Cross, MTS, happens before and after the class sessions. More than 7 million SanDisk, Onet.pl and Thales. people in 170 countries use its technology; the company’s roster of academic and corporate clients includes ADP, Apple, Califor- nia State University, Florida Virtual School, Georgetown Uni- Facebook versity, K12 Inc., London Knowledge Lab, Los Angeles Unified www.facebook.com School District, Miami-Dade County Public Schools, Novell, 650-853-1300 Queen’s University, Red Hat, Royal Veterinary College and many more. Last year, Elluminate acquired Edtuit, the com- Key products and services: Social networking pany that developed the Elluminate-sponsored LearnCentral social learning network. LearnCentral combines asynchronous The new global village: Facebook calls itself a social utility that social networking with Elluminate’s real-time online communi- makes it easy for people to communicate with friends, family cation, collaboration, and education environment. Elluminate members and coworkers. That’s a bit of an understatement – is headquartered in Calgary, Alberta, and Pleasanton, Calif. the site has more than 500 million active users, half of whom log on at least once each day. More than 150 million users ac- tively access Facebook through mobile devices. The Facebook Espial platform allows developers to integrate their applications; there www.espial.com are now more than 500,000 active applications. The new Face- 613-230-4770 book Connect facility extends the platform to other websites, more than 15,000 of which have implemented it. A sampling Key products and services: IPTV middleware, VoD, TV of companies that have developed applications or integrated browser with Facebook Connect includes Jukebox, FreeDrive, Skype, Solutions for pay TV: Espial supplies TV software and so- YouTube, Palm, Apple, Netflix, Hulu, Second Life and Bliz- lutions to service providers in the cable, telecommunications zard’s World of Warcraft. In May, Facebook and Zynga, pub- and hospitality industries. Its middleware, video-on-demand lisher of the popular Farmville and other games, announced a and browser solutions accommodate a variety of pay-TV busi- five-year strategic relationship. Also new is Facebook’s strategic ness models. More than 7 million licenses of its software are in relationship with PayPal to facilitate payment for ads and cred- use across the world. Its browser products are also deployed in its. Over the past year, the company has aggressively addressed automobiles, mobile devices, TVs and other devices. Espial is privacy concerns, introducing more powerful privacy controls headquartered in Ottawa, Ontario, and has offices in the Unit- for sharing personal information. Founded in 2004, Facebook ed States, Europe and Asia. Customers include NTT Com- is a privately held company headquartered in Palo Alto, Calif., munications, Com Hem, Tele2 Netherlands, SFR, FastWeb with more than 1,400 employees. Reuters estimates Facebook’s and Comstar Direct, as well as many small rural telcos. Espial, 2009 revenue at close to $800 million.

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 93 Leading Broadband Application Providers

Google suite of Web-based productivity applications, is used by more www.google.com than 2 million businesses. Google Earth is a tool for viewing the 650-253-0000 entire Earth – and even portions of the sky – using satellite im- agery, maps, terrain and 3-D building images. Google Health Key products and services: Online video service, is an electronic medical-records application for which Google collaboration applications, Google Earth, electronic health has developed partnerships with pharmacies and health care records, social networking, infrastructure as a service providers. Google PowerMeter is an online energy monitoring tool that uses information provided by smart meters and energy Organizing the world’s information: Google’s search engine monitoring devices. Orkut is a social networking application. tamed the Web, making information easy to find. In the last The Google App Engine enables software developers to build decade, Google has introduced dozens more products and fea- and host Web apps on the same systems that power Google ap- tures that further its mission to “organize the world’s informa- plications. The just-announced Google TV will enable consum- tion and make it universally accessible and useful.” Many, in- ers to search for traditional pay-TV programming and Internet cluding the search engine, are accessible to users with any sort video from a single interface. Headquartered in Mountain View, of Internet connection. Others are specifically broadband ap- Calif., Google reported $23.7 billion in revenue for 2009. plications, for example: YouTube enables users to upload, share and watch video clips. (YouTube recently announced it would Granicus support ultra-high-definition video formats.) Google Apps, a www.granicus.com 415-357-3618

Remote Storage, Backup and Key products and services: Cloud platform and suite of Access Services and Solutions applications for government agencies

Company Web Address Broadband for citizen engagement: With the Granicus solu- tion, a government agency can create a digital public record Amazon Web Services aws.amazon.com that includes streaming media, minutes, agendas, staff reports Asigra www.asigra.com Box.net www.box.net and legislative information. All the information is cross-linked, Carbonite www.carbonite.com searchable by keywords and available on the agency’s web- Caringo www.caringo.com site. Granicus’ software, hardware, infrastructure, integrated Corevault www.corevault.com streaming media and other engagement tools are all aimed at Digitalbucket.net www.digitalbucket.net enabling citizen communications. The Granicus platform, de- Dropbox www.dropbox.com livered via the cloud, supports solution suites for government File-Works www.file-works.com transparency, citizen participation, meeting efficiency, legisla- FilesAnywhere www.filesanywhere.com tive management and training management. Agencies can start GigaTribe www.gigatribe.com small, paying only for what they use, and scale up over time. iBackup www.ibackup.com Granicus solutions have been adopted by almost 700 govern- K2B www.tv2me.com ment agencies – federal, state and local – of all sizes and in all Leaf Networks www.leafnetworks.net 50 states, including Prince William County, Va.; Access Mont- Mezeo www.mezeo.com gomery; the Arizona State Legislature; the Tennessee General Microsoft www.microsoft.com Assembly; the city and county of San Francisco; and the city Monsoon Multimedia www.monsoon of Los Angeles. Founded in 1999, Granicus is a privately held multimedia.com corporation based in San Francisco. Mozy (EMC) www.mozy.com Nirvanix www.nirvanix.com Hewlett-Packard Onehub www.onehub.com www.hp.com Orb Networks www.orb.com 800-752-0900 ParaScale www.parascale.com Radmin www.radmin.com Key products and services: Telepresence, videoconferencing Sling Media www.slingmedia.com SoftLayer www.softlayer.com Enterprise-level telepresence: Headquartered in Palo Alto, StashSpace www.stashspace.com Calif., HP is one of the world’s largest IT companies, with Storagepipe Solutions www.storagepipe.com revenue of $114.6 billion for 2009. The company’s technology Vembu www.storegrid.com solutions include IT infrastructure and services, business and Xythos www.xythos.com home computing, and imaging and printing. It has approxi- mately 304,000 employees and serves more than 1 billion cus-

94 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers

“Performance-based government is no longer just a vision, it’s an economic necessity. Government agencies today – whether federal, state or local – are looking for new ways to improve their operations and deliver better services, while citizens increasingly expect access to government services day or night. Technology that synthesizes the needs of administrators, workers and the public is the future of effective e-government.” – Maury Blackman, president and CEO, Accela tomers in more than 170 countries. The HP Halo Telepresence Key products and services: Online streaming video service Solutions, designed in partnership with DreamWorks Anima- tion, are collaboration technologies that run on the Halo Video Movies and TV, anytime: This online, on-demand video ser- Exchange Network (HVEN), a private network designed spe- vice was founded in 2007 by content providers NBC Universal cifically for video collaboration. HP Halo Webcasting allows and News Corporation, which own the company along with The Walt Disney Company, Providence Equity Partners and companies to produce high-quality webcast content – live and the Hulu team. More than just an outlet for its owners’ content, on demand – directly from Halo telepresence endpoints and Hulu offers upward of 2,600 show and movie titles from 225 stream the content to audiences around the world. Last year, other major content providers and makes these titles available HP and Microsoft announced a strategic global initiative to not only on its own site but also through more than 40 distribu- deliver unified communications and collaboration solutions. tion partners. Until this summer, all content was free and ad- In 2010, HP and Vidyo, a software-based videoconferencing supported; recently, the company added a subscription service solution provider, announced an agreement to expand the HP called Hulu Plus, whose $10 monthly fee (along with adver- Halo portfolio to include conference room and desktop end- tising) pays for premium, high-definition content and mobile points on enterprise networks. access from iPads, iPod touches and iPhones. In the coming months, Hulu Plus will also be available on Sony PlayStation Hulu 3 and eventually on Samsung connected TVs and Blu-ray Disc www.hulu.com players. Although Hulu allows users to share videos and embed 310-571-4100 them on other sites, video cannot be uploaded or downloaded. At present, copyright restrictions allow Hulu content to be viewed only within the United States. Based in Los Angeles, Online Collaboration the company has offices in New York, Chicago and Beijing. As of December 2009, comScore measured 43 million users Applications for Hulu. (not including videoconferencing)

Company Web Address Jamcracker 37signals www.37signals.com www.jamcracker.com Central Desktop www.centraldesktop.com 408-496-5500 Citrix www.citrix.com Google www.google.com/apps Key products and services: Infrastructure for delivering GroveSite www.grovesite.com business applications online HyperOffice www.hyperoffice.com Microsoft www.microsoft.com Serving up business applications: Service providers aiming Onehub www.onehub.com to offer Internet-based applications to their business customers Salesforce.com www.salesforce.com can go to market quickly with dozens of preintegrated cloud ser- WebAsyst www.webasyst.net vices from the Jamcracker Service Delivery Network (JSDN)’s WebEx (Cisco) www.weboffice.com wholesale catalogue. The catalogue includes every type of ap- WorkZone www.workzone.com plication from backup and e-mail services to collaboration and Zoho www.zoho.com productivity solutions. Hundreds of service providers, cloud Glasscubes www.glasscubes.com providers and enterprises around the world use the Jamcracker Platform to deliver private and public cloud services. Compa-

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 95 Leading Broadband Application Providers nies such as Telstra, Telus, eircom, AB&T, Cisco, BroadSoft, additional hardware. Users can easily add members to their Nokia Siemens Networks and DHL are among those unify- networks and choose which content and devices they want to ing cloud services delivery and management with Jamcracker. share, whether those are folders for business documents, drives Jamcracker is a privately held company headquartered in Santa for media storage or game consoles for head-to-head gaming. Clara, Calif., with operations in Bangalore, India. In January 2010, Leaf Networks was acquired by NETGEAR (which had embedded Leaf technology in its firmware since Leaf Networks 2008) and relocated to San Jose, Calif., where it will contin- www.leafnetworks.net ue to operate as Leaf Networks. Now that Leaf is part of the NETGEAR family, more new and interesting embedded ap- 800-805-9406 plications are expected to appear on NETGEAR devices. Key products and services: File sharing, virtual private networking, embedded on-demand VPN LifeShield Security www.lifeshield.com On-the-fly networking: With Leaf Networks’ desktop soft- 484-645-1455 ware, users can set up secure, private networks on the fly with- out configuring firewalls. Essentially, Leaf Networks’ software Key products and services: Security systems creates Internet-based bridges between networks without the need for intermediaries. Customers can share files and other Portable security: LifeShield Security, formerly InGrid Home network resources, centralizing content without having to Security, is a professional-grade and professionally monitored upload it to a central location – thus avoiding the need for wireless security system with easy-to-set-up, “plug and pro- tect” installation. An affordable alternative to traditional ana- log security systems, LifeShield Security offers a broadband- Solutions for the Digital enabled, user-installable, portable security service for homes and small businesses. After installing sensors on windows, doors or Home/Building cabinets, users can manage the system and receive alerts via e- (Includes broadband-enabled systems for security, mail, cell phone or PDA. Multiple sites can be linked through medical monitoring, energy management, media LifeShield’s servers, enabling parents and students, for example, management, home and building automation) to monitor each other’s systems. Because the system is not per- Company Web Address manently installed, it can be moved to a new residence, making 4Home www.4home.com it economical for renters or for students living in dorm rooms. AMX www.amx.com With multiple control points and no master control panel, Control4 www.control4.com the Lifeshield system has no single point of vulnerability and Crestron www.crestron.com cannot easily be defeated. LifeShield offers 24/7 monitoring Delta Controls www.deltacontrols.com through Guardian Protection Services. The company is head- Echelon www.echelon.com quartered in Yardley, Pa., and holds 20 U.S. patents. Exceptional Innovation www.life-ware.com Fike www.fike.com Logitech Home Automation Inc. www.homeauto.com www.logitech.com, www.sightspeed.com, HomeLogic (Elan) www.homelogic.com www.lifesize.com iControl Networks www.icontrol.com 510-795-8500 In2 Networks www.in2networks.com Intamac www.intamac.com Key products and services: Videoconferencing devices and Johnson Controls www.johnsoncontrols.com software Leviton www.leviton.com LifeShield Security www.lifeshield.com Videoconferencing for all platforms: Logitech’s hardware and On-Q/Legrand www.onqlegrand.com software support digital navigation, music and video entertain- Philips Medical www.healthcare. ment, gaming, social networking, audio and video commu- philips.com nication, video security and home-entertainment control over Robert Bosch Healthcare www.vitelcare.com multiple computing, communication and entertainment plat- Siemens www.building forms. Founded in 1981, Logitech International is a Swiss pub- technologies.siemens.com lic company. Its 2008 acquisition of desktop videoconferencing Simplikate www.simplikate.com provider SightSpeed led to the introduction of Vid, an all-in- Telkonet www.telkonet.com one video calling service packaged with all Logitech webcams. uControl www.ucontrol.com Powered by the SightSpeed network, Vid provides a simple but high-quality video calling experience designed to allow users

96 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers

“We’re on the verge of a massive shift as IT departments across businesses of all sizes look to cloud-based services as secure, low-cost and user-friendly alternatives to traditional enterprise software solutions. This change is being driven by a workplace that has exploded beyond the office walls and a workforce that needs anytime, anywhere access to crucial business content across all kinds of applications and devices. FTP sites, file servers and overly complex SharePoint deployments are no longer cutting it; cloud-based content management solutions are offering user-friendly, secure alternatives that are disrupting and redefining what has traditionally been a fragmented and cost-prohibitive market.” – Aaron Levie, cofounder and CEO, Box.net to connect quickly. In 2009, Logitech acquired LifeSize Com- MediaFriends munications, the equipment vendor that first introduced high- www.mediafriendsinc.com resolution videoconferencing. Logitech expects the acquisition 866-444-1968 to drive growth in business video communications by leverag- ing the two companies’ technology synergies, including cam- Key products and services: Multidevice convergence, era design, firewall traversal, video compression and bandwidth including social media and SMS-based experiences management. In 2009, Logitech achieved sales of $2 billion. A new generation of experiences: MediaFriends aims to free communications from specific devices and define a new gen- MedConcierge eration of social media and SMS-based experiences on TVs, www.medconcierge.com PCs and mobile phones. To help customers stay connected 781-953-9649 no matter what devices they are using, MediaFriends blends Key products and services: Broadband-enabled telemedicine real-time communications and social media into personalized services communities that are spread across the multidevice world. The company’s early products, such as Caller ID on TV and Caller Personalized health care from home: Responding to con- ID on PC, have been supplemented by applications such as sumer demand for better access to health professionals and per- MediaFriends Chat and MediaFriends TXT, which support sonalized tools to help manage chronic diseases, service provid- instant messaging and text messaging on the TV and PC ers and property managers are using MedConcierge’s system screens. The MediaFriends platform is compatible with IPTV, to offer telemedicine services in the home and workplace. The cable and mobile operator networks; complies with EBIF and company’s services include real-time videoconference consulta- ETV standards; can be seamlessly integrated into future IMS tions with health care providers and wellness experts, personal and tru2way environments; and requires no truck rolls or new health records, vital-sign and health monitoring, educational in-home hardware. MediaFriends’ platform has been deployed videos, and wellness coaching. Communities can use the sys- by more than 40 cable and IPTV customers in North and tem to differentiate themselves by bringing quality, affordable, South America, including Tier 1 operators, and its prepack- personalized health care services to residents, and service pro- aged converged services are deployed with IPTV and cable viders can increase uptake of their high-speed offerings and operators that include VTR, Videotron, Knology and WOW. generate incremental revenues. One-to-one videoconferenc- MediaFriends is a privately owned company headquartered in ing also helps bring medical care to rural areas with physician Woburn, Mass., with more than 50 employees. shortages, as well as to urban and suburban areas with over- loaded hospitals and clinics. Headquartered in Sarasota, Fla., and privately owned, MedConcierge is available in all 50 states Microsoft and is currently live in Florida, Georgia, Tennessee, Texas, www.microsoft.com Oklahoma and Illinois. 800-642-7676

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 97 Leading Broadband Application Providers

Key products and services: IPTV middleware, online Key products and services: IPTV middleware gaming and entertainment, business collaboration solutions, mapping Next-gen IPTV: Minerva Networks provides open-platform, carrier-class solutions for delivering broadband television ser- Windows on the world: Ever since the introduction of MS- vices. More than 190 network operators worldwide use Min- DOS in 1981, Microsoft software has been synonymous with erva IPTV solutions. Minerva’s iTVManager platform, which personal computing. The company, based in Redmond, Wash., runs on set-top boxes made by ADB, Amino, Cisco and En- operates worldwide. It has more than 88,000 employees and tone, supports features such as network DVR, whole-home posted revenue of $62.5 billion in fiscal year 2010. Today Mi- DVR and widgets. Its operations and management module in- crosoft software runs on multiple devices and platforms and cludes a suite of tools for running IPTV services cost-effectively. supports a wide variety of applications. Among the many Mi- Last year, Minerva introduced a widget engine that enables crosoft applications designed to run on broadband networks are blended Internet and TV service. Widget applications include the following: Mediaroom is IPTV middleware that includes RSS news feeds, stocks, weather and traffic information, visual an electronic program guide, whole-home DVR control and voice mail, caller ID and Web 2.0 services. Minerva has ex- fast channel changes. The latest version of Mediaroom includes panded its international presence with new sales and support cloud digital video recording, interactive applications, delivery offices in Buenos Aires, Argentina, and Milan, Italy, comple- of operator-hosted content to multiple devices and access to menting the company’s existing presence in Detroit; Atlanta; externally hosted content. Xbox LIVE is an online entertain- Valdivia, Chile; Como, Italy; and Dubai. A privately held ment network integrated through the Xbox 360 game console. corporation with about 100 employees, Minerva Networks is It offers access to multiplayer games, game demos, video chat, headquartered in Alviso, Calif. music videos, TV shows and movies to its 25 million subscrib- ers. Windows Live offers an assortment of online productivity muNet tools for consumers and small businesses. Bing Maps provides www.munet.com highly detailed bird’s-eye-view maps as well as 3-D photo- 781-861-8644 synths. Microsoft Cloud Services, delivered by Microsoft and its retail partners to more than 20 million businesses, offers Key products and services: Advanced metering hosted versions of familiar Microsoft software, including e- infrastructure, IP- and ZigBee-based electric meters, mail, Web conferencing, document sharing, database manage- remote meter disconnect, direct load control ment and customer relationship management. Automating the grid: WebGate technology from muNet lets utilities automate meter reading and other services via IP-based Minerva Networks broadband networks. Utilities can connect residential or com- www.minervanetworks.com mercial electric meters to automate meter readings, monitor 408-567-9400; 800-806-9594 voltage and perform remote connects and disconnects from a central office. Customers include Clarksville Department of Electricity in Tennessee, Tacoma Power in Washington, Glas- E-Government and Web-Based gow Electric Plant Board in Kentucky, Grundy Center Mu- nicipal Utilities in Iowa, Spencer Municipal Utilities in Iowa Government Applications and Scottsboro Electric Power Board in Alabama. Based in Lexington, Mass., muNet is a privately held company with 22 Company Web Address employees. Accela www.accela.com CivicPlus www.civicplus.com MySpace CRW www.crw.com www.myspace.com Diamond Municipal Solutions www.diamond Key products and services: Social networking service municipal.com eGovernment Solutions www.mygovonline.com A space for personal expression: MySpace aims to connect E-Gov Link www.egovlink.com people through personal expression, content and culture. To GovPartner www.govpartner.com experience the Internet through a social lens, users share per- sonal profiles, photos, videos, messaging, games and music. Granicus www.granicus.com MySpace is the site for musicians, who can upload up to six IBM www.ibm.com songs in MP3 format; fans can create playlists and archive MyGov www.mygov.us songs from many popular artists. New products for musicians VisionAIR www.visionair.com include a music video hub, an analytics dashboard, iTunes pur- chasing integration, streaming music via Google search and a

98 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers global events and calendar platform that lets users purchase company’s 15 million subscribers use the video streaming service. tickets to events while on MySpace. In 2009, the company ac- Users can watch streaming video on a PC or tablet computer; in quired social music discovery service iLike. It added a platform addition, Netflix has partnered with a number of device manu- for third-party applications in 2008 and now provides addi- facturers to stream its content to the TV. Netflix-compatible de- tional benefits to technology partners with its games lab and vices now include the Roku Neflix Player, Microsoft’s Xbox 360 developer services program. MySpace launched in 2003 and and Sony’s PS3 game consoles and Nintendo’s Wii console, Blu- was acquired by News Corp. in 2005; it is headquartered in ray Disc players and TiVo DVRs. In July, Netflix announced Los Angeles. Google signed a $900 million deal in 2006 to a partnership with Relativity Media to stream recent theatrical provide a search facility and advertising on MySpace between releases, bypassing the traditional pay-TV window that normally 2007 and 2010. Total U.S. advertising revenues for 2009 were sends post-theatrical releases directly to premium channels such estimated by eMarketer at $465 million. as HBO, Showtime and Starz. This deal advances Netflix’s goal of expanding its breadth of content – and was viewed by many Netflix as an indication that online video has now become a significant www.netflix.com channel for movies. Established in 1997 and headquartered in 408-540-3700 Los Gatos, Calif., Netflix has more than 2,000 employees and posted 2009 revenue of $1.67 billion. Key products and services: Online video subscription service NeuLion Instant movie rentals: Netflix began as an online video rental www.neulion.com service that delivered DVDs by mail. In January 2007, it added 516-622-8300 unlimited streaming of movies and TV-show episodes as a part of its subscription service. With the streaming service, custom- Key products and services: Multiplatform IPTV content ers use the same online queuing system they use for DVDs, and delivery they have access to DVD-like functions, including fast-forward, AMT 26966 Broadband_Ad_MECH:AMT 26966 10/30/09 2:58 PM Page 1 rewind, pause and restart. Today, more than 60 percent of the IP content to every platform: NeuLion’s multiplatform IPTV

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August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 99 Leading Broadband Application Providers

“We’re witnessing an unprecedented convergence of the broadband and energy industries, coupled with a sharp global focus on the detrimental long-term effects of conducting ‘business as usual’ in energy. It is apparent that the companies and utilities that are willing to look outside the box for smarter, faster, sustainable networks and solutions will emerge as winners.” – Mike Smalley, vice president for business development, Carina Technology solution delivers content to PCs, televisions, mobile devices, Industrial-strength data storage: Enterprises with large tablets and other IP-enabled devices. Content providers can of- quantities of data may find Nirvanix’s Storage Delivery Net- fer subscriptions via the Internet and make use of NeuLion’s work (SDN) faster to deploy, less expensive and more flexible video and Web tools, fan-centric Web platform, e-commerce, than an in-house solution. Nirvanix’s global cluster of storage ticketing solutions and hosting service. NeuLion has part- nodes stores, delivers and processes storage requests in multiple nerships with hundreds of professional and collegiate sports locations. Because multiple file copies can be stored in different properties (NHL, NFL, MLS, NCAA Division I schools and places, data is always available. Recently, Nirvanix introduced conferences) as well as hundreds of international television a hybrid service called hNode that combines public cloud stor- age with private cloud storage, allowing companies to protect channels from more than 40 countries. NeuLion has about data to a degree not possible in the public cloud. Nirvanix, 240 employees. Its principal offices are in Plainview, N.Y., and a privately held company based in San Diego, Calif., has 31 Sanford, Fla., and additional offices are in Toronto, Vancouver, employees; this spring, it received another round of financing London and Shanghai. from its original venture-capital investors. Customers include Fortune 50 companies, leading media and entertainment com- Nirvanix panies and Web 2.0 leaders. Nirvanix also provided cloud stor- www.nirvanix.com age for NASA’s recent Lunar Reconnaissance Orbiter mission. 619-764-5650 Nokia Siemens Networks Key products and services: Enterprise-class cloud-storage www.nokiasiemensnetworks.com/iptv platform 972-374-3000

Key products and services: IPTV middleware Telemedicine Application IPTV with bells and whistles: Nokia Siemens Networks’ IP Providers video platform, commercially deployed since 2000, is a stan- Company Web Address dards-based solution that includes client personal video record- AMD Global Telemedicine www.amd ing, HDTV, pause live TV, video on demand, on-screen Caller telemedicine.com ID, favorites and reminders, and customizable Web portal ca- American Well www.americanwell.com pabilities. The company also provides a set-top box client and Cisco Systems www.cisco.com a back-office system for managing advanced IP video services. GetWellNetwork www.getwellnetwork.com Founded in 2007, Nokia Siemens Networks is a joint venture Global HouseCall www.globalhousecall.com of the former networks division of Nokia and the carrier divi- InTouch Health www.intouchhealth.com sion of Siemens; it markets a variety of hardware and software MedConcierge www.medconcierge.com for wireline and wireless networks. The company recently an- NuPhysicia www.nuphysicia.com nounced its intention to acquire $1.2 billion worth of wireless PharmaTrust www.pharmatrust.com network infrastructure assets from Motorola, in a deal that Philips Medical www.healthcare. should be completed by the end of this year. Recent customer philips.com wins for the IPTV solution include HickoryTech, a Minneso- ScriptPro www.scriptpro.com ta-based integrated communications provider. Headquartered Reach Call www.reachcall.com in Espoo, Finland, the company has about 60,000 employees Vidyo www.vidyo.com worldwide and had net sales of about 12.5 billion euros ($17.9 billion) in 2009.

100 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers

NuPhysicia TV streams from the home PC to a mobile device. Orb Live www.nuphysicia.com works with Android phones, iPhones, iPad and iPod touch de- 713-358-9270 vices over Wi-Fi, 3G and EDGE networks. As well as being available directly to consumers, the Orb platform is available on Key products and services: Telemedicine services a white-label basis to content providers and service operators. Bringing the doctor to the patient: Based in Houston, Texas, Based in Oakland, Calif., Orb Networks has 30 employees. privately held NuPhysicia is a medical services solutions pro- vider that delivers advanced remote health care, using concepts Paltalk first developed by the University of Texas. The solutions- in www.paltalk.com clude remote consultations with physicians by means of video 212-520-7000 technology and remote diagnostic devices. NuPhysicia offers three product lines: Medicine at Work (on-site health care for Key products and services: Video chat workplaces of all sizes), InPlace Medical Solutions (for offshore and remote locations) and NuPhysicia Technology (devices Chat with 1,000 of your closest friends: Launched in 1998, and consulting for remote medical care). Paltalk provides video and chat capabilities that facilitate vir- tual face-to-face interactions between individuals and between groups. It is the only provider that can support hundreds of OnLive thousands of users simultaneously, including thousands of www.onlive.com people in a single chat room. The software, which supports IM 888-665-4835 pals on many platforms, is available in both free and premium Key products and services: Cloud-based online gaming versions. Paltalk has 4 million members and averages more than 100,000 simultaneous users on any given day – not only Gaming without consoles: A spin-off of technology incubator individuals looking to sing karaoke, argue about politics or find Rearden founded by tech entrepreneur Steve Perlman (WebTV, romance but also corporations that need to address audiences QuickTime), OnLive spent seven years in development before in real time or enliven e-commerce. Paltalk has a large patent introducing the world’s first video game on-demand platform, portfolio covering core technology for multiplayer online video the OnLive Game Service. Video compression technology and games and videoconferencing. cloud computing allow OnLive to deliver high-end games di- rectly to a TV (via a MicroConsole) or to a personal computer, eliminating the need for expensive, high-powered game con- Pandora sole equipment. The PC and Mac versions of the game service www.pandora.com began rolling out to consumers in June 2010, with AT&T as 510-451-4100 the official partner. OnLive is supported by many of the top Key products and services: Personalized Internet radio names in the video game industry, including Electronic Arts, Ubisoft, Take-Two Interactive Software, Warner Bros. Interac- They’re playing our song: Users of Pandora’s music discovery tive Entertainment, THQ Inc., Epic Games, Eidos, Atari In- and Internet radio service can create radio stations that con- teractive and Codemasters. The company is headquartered in form to their personal tastes. The more information listeners Palo Alto, Calif. enter about the music they like and dislike, the more personal- ized their stations become. The service is powered by the Mu- Orb Networks sic Genome Project, a technology platform with a database of www.orb.com more than 250,000 songs, all analyzed by teams of professional 510-836-1000 musicians. Listeners can register for either free ad-supported accounts or fee-based, ad-free subscriptions. Though music Key products and services: Digital media streaming for in- downloads are not allowed, users can easily click through to home and remote applications Amazon.com or iTunes to purchase songs they like. Pandora, Access your own content anywhere, anytime: Orb Networks which has 60 million registered listeners, is available only within helps users connect with their digital media how, when and the United States. The Music Genome Project was founded in where they want to. Users can view or play photos, music, vid- 2000 in Oakland, Calif., and Pandora was made publicly avail- eos, live television and other content stored on home PCs from able in 2005 as a browser-based application. Since that time, any Internet-connected device or share selected content with Pandora applications have been released for smart phones, car friends over the Internet. Inside the home, Orb lets users play dashboards and more than 100 consumer electronic devices. media files on networked devices – for example, music files on Today, 50 percent of all music streamed from Pandora is sent to the PC can be heard through any speakers in the home. Orb mobile devices. The company is privately owned and has about Live lets users stream personal content, live TV and Internet 200 employees.

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 101 Leading Broadband Application Providers

“Across the country, agencies are seeing lower tax revenues and shrinking budgets, while citizens are demanding better services. As a result, companies that offer governments a low-cost way to take advantage of the operational efficiency that SaaS has offered the corporate world over the past few years will find a welcome niche.” – Tom Spengler, CEO and cofounder, Granicus

Polycom headquartered in Pleasanton, Calif., and has 2,700 employees. www.polycom.com Revenue for 2009 was $967 million. 800-765-9266 RADVISION Key products and services: Telepresence, video and voice www.radvision.com communications 201-689-6300 Interoperability is key: Founded in 1990, Polycom is a global Key products and services: Videoconferencing systems leader in telepresence, video and voice communications solu- tions that allow geographically dispersed workforces to com- Unifying visual communications: Founded in 1992, RAD- municate from desktops, meeting rooms, classrooms and VISION provides products and technologies that enable the mobile settings. Polycom’s key initiative for 2010 is its Open delivery of unified visual communications. Products include Collaboration Network strategy – an effort to integrate its in-room videoconferencing systems, mobile video solutions and equipment with that of the major unified communications scalable video-enabled desktop platforms on IP and emerging vendors so they can provide complete UC solutions. As part of next-generation networks. A recent product developed jointly the Open Collaboration Network strategy, Polycom recently with Samsung is a desktop videoconferencing device that inte- added the Open Telepresence Experience (OTX) 300 to its grates high-definition videoconferencing into a high-resolution telepresence portfolio. All Polycom telepresence solutions use multimedia LCD monitor. This year, RADVISION acquired the H.264 High Profile format, which requires only half the the intellectual property and technology for Aethra’s high- bandwidth of traditional high-definition video. Polycom is definition videoconferencing endpoint systems. RADVISION plans to integrate Aethra’s HD video endpoint technology with its video network infrastructure and desktop solutions to offer Infrastructure as a Service a full portfolio of videoconferencing solutions. RADVISION has offices and development centers throughout the Americas, and Cloud Platforms Europe and Asia Pacific. Revenue for 2009 was $80.9 million. Company Web Address RealNetworks 3Tera www.3tera.com www.realnetworks.com Akamai www.akamai.com 206-674-2700; 800-254-7325 Amazon Web Services aws.amazon.com Citrix www.citrix.com Key products and services: Digital entertainment delivery GoGrid www.gogrid.com Google www.google.com Music, video, games and more: One of the earliest movers IBM www.ibm.com in Internet-based media delivery, RealNetworks now supplies digital entertainment products and services to broadband and Salesforce.com www.salesforce.com mobile operators, network service providers and content own- Savvis www.savvis.net ers. Operators can choose to purchase hosted services (music on SimTone Corporation www.SIMtone.net demand, video on demand, ringback tones, games and more) or SoftLayer www.softlayer.com to install the Helix Media Delivery Platform, a software suite Surgient www.surgient.com for encoding, delivering, managing and playing back digital Terremark www.terremark.com audio and video. The company also offers digital music and VMware www.vmware.com gaming services directly to consumers. In June 2010, RealNet- works announced a major business reorganization, consolidat-

102 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers ing its technology products and solutions and media software date, customers and partners have built nearly 160,000 custom and services business units into functional teams and stream- applications on the Force.com platform. The AppExchange 2, lining its management structure. Based in Seattle, RealNet- an online market for buying and deploying cloud computing works, which has more than 1,400 employees, posted revenue applications that build on salesforce.com applications, features of $562 million in 2009. more than 1,000 business applications and service listings in categories such as analytics, finance, administration, financial Salesforce.com services, human resources, IT management and marketing. All www.salesforce.com applications are tightly integrated with salesforce.com. New 415-901-7000 this year is Salesforce Chatter, a real-time collaboration tool that supports profiles, status updates, feeds, groups and collab- Key products and services: Web-based customer relationship orative content and is available through the Force.com platform management application, online marketplace for software- to all salesforce.com customers, developers and partners. Head- as-a-service applications, platform as a service quartered in San Francisco, salesforce.com has more than 4,000 employees. In 2009, it posted $1.3 billion in revenue. Ecosystem for cloud-based enterprise computing: Salesforce CRM was one of the first successful enterprise solutions built ScriptPro and run on a real-time cloud computing infrastructure. It in- www.scriptpro.com cludes the Sales Cloud 2 (sales and marketing automation) and 800-851-2364 Service Cloud 2 (a customer service solution integrated with so- cial networking and other online community applications). In Key products and services: Pharmacy automation and the past several years, salesforce.com has focused on building an telepharmacy systems entire ecosystem for cloud-based enterprise computing. Force. com, its enterprise cloud computing platform, enables developers Bringing services to remote towns: Residents of small towns to create and deliver business applications without buying hard- that cannot support full-time pharmacists must often drive long ware or software and even run their websites in the cloud. To distances to pick up medications. A telepharmacy staffed by a

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August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 103 Leading Broadband Application Providers

“The world is changing. There is a fundamental paradigm shift in the way people watch and consume entertainment. People want freedom of choice, huge variety of content and a customized experience on any device.” – Chris Wagner, executive vice president for marketplace strategy, NeuLion paraprofessional can provide a local alternative. One of the tech- Video calls from the living room: Skype is one of only a few nology leaders in this field is ScriptPro, based in Mission, Kan., companies whose name has entered the language as a verb. (“To which provides state-of-the-art, robotics-based pharmacy man- Skype” means to place a video call over the Internet using the agement, workflow and telepharmacy systems. The company’s Skype service, which carries not only video calls but also voice solutions, which include video communications links, enable calls, instant messages and file transfers.) Calls within the Skype pharmacies to conduct remote operations with the levels of qual- service are free; calls to landline and mobile phones can be made ity, safety and efficiency they require. A pharmacist can serve for a fee. In the fourth quarter of 2009, Skype users made 36.1 distant customers while maintaining accountability and control billion minutes of Skype-to-Skype calls, more than a third of over all prescriptions dispensed at the remote pharmacy. Script- which were video calls. This year, Skype announced support for Pro is dedicated to helping pharmacies lower operating costs, PC-based video calls in 720p high definition, as well as Skype reduce dispensing errors and maximize customer satisfaction. software embedded into Internet-connected widescreen televi- sions. Its HDTV video calling service will allow people to com- Simplikate municate from their living rooms, depending on the availability www.simplikate.com of broadband and an HD webcam. This service will deliver fa- 877-547-3415 miliar Skype features, including free Skype-to-Skype voice and video calls, calls to landline or mobile phones, voice mail and Key products and services: Amenity software for residential the option to receive inbound calls. Founded in 2003, Skype is communities, shopping malls, stadiums and theme parks based in Luxembourg with offices in Europe, the United States and Asia. In November 2009, Skype’s former owner, eBay, sold Concierge service available 24/7: Located in Dania Beach, a 70 percent stake in the company to a private investor group for Fla., Simplikate is the technology arm of First Service Residen- $1.9 billion. tial, the largest property management company in the United States. Simplikate’s technology, powered by its techcierge soft- Sling Media ware platform, is installed in more than 6,000 communities www.slingmedia.com with 1.2 million units and reflects the best practices of thou- 650-293-8000 sands of luxury communities. The techcierge on-site concierge module allows residents or guests to communicate with staff Key products and services: Video place shifting using iPhone, BlackBerry or Android smart phones, in-home touch panels, Internet-connected PCs or set-top boxes. The The original TV Everywhere solution: Sling Media’s Slingbox 24/7 third-party concierge option ties directly into point-of- began as a do-it-yourself place shifting solution for consumers sale systems of partners that include Open Table, Papa John’s and has added offerings for service providers. The company, Pizza, taxi and limo services, pet care and other services. Real now owned by EchoStar, manufactures a family of products estate developers use Simplikate’s techcierge Sales Center Pro- that place shift television programming via broadband and gram to promote and market their developments through ap- 3G wireless networks. The original Slingbox Classic, launched plications on the iPad and mobile devices. In March, Verizon in 2005, allowed customers to shift TV programming to a announced its Verizon Concierge Service, powered by Simp- computer either inside or outside the home. Since then, the likate, for residential and commercial properties with FiOS product line has expanded to support standard-definition and services. The software automates tasks for property managers high-definition set-top boxes and mobile applications. In 2009, while allowing residents and tenants to manage home or office the company announced the the first set-top box with place services from smart phones or FiOS set-top boxes. shifting built in, which is deployed in the United States by DISH Network. Four new place shifting products introduced Skype this year – Sling Receiver 300, Sling Monitor 150, Slingbox www.skype.com 700U and the Sling Touch Control 100 – are aimed at help- [email protected] ing manufacturers and television service providers build Sling Media into their offerings. Founded in 2004 and headquar- Key products and services: Video and voice calling service tered in Foster City, Calif., with offices in New York, London

104 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers and Bangalore, India, Sling Media employs about 250 people providers as Time Warner Cable, Mediacom and RCN and worldwide. EchoStar as a whole had revenue of $1.9 billion telcos such as SureWest, TDS and GVTC. Founded in 2001, in 2009. Synacor is headquartered in Buffalo, N.Y.

Synacor Tantalus www.synacor.com www.tantalus.com 716-853-1362 604-299-0458

Key products and services: Web portal with premium Key products and services: Smart-grid communications content and services solutions

Personalizing the Web: Synacor’s white-label Internet plat- Smart energy management: Tantalus’ communications so- form, premium content and services, and digital marketing lutions for utilities focus on smart-grid applications, such as solutions help broadband service providers develop new rev- advanced metering, demand response and distribution auto- enue streams and keep customers engaged. Service providers mation. Its flagship product, the Tantalus Utility Network use the platform to create Internet portals that subscribers can (TUNet), is a monitoring and control system for data-intensive personalize, a content management and delivery system and a smart grids that require rapid, reliable and secure communica- branded video player and toolbar. Content and services avail- tions with every endpoint. Endpoints may be electricity, water able through Synacor include educational resources, financial or gas meters; load control devices; smart thermostats or util- data, movies, major-league sports, gaming services and more. ity distribution equipment. TUNet runs on a self-initiating, Synacor expects to expand soon into operating TV Everywhere self-healing wireless LAN and supports multiple backhaul op- services. The company is looking to power TV Everywhere tions (wireless RF220 MHz or broadband, including fiber or products that are hosted on a provider’s portal and also to au- Wi-Fi). Together, these networks form an end-to-end system thenticate subscribers for broadband video sites operated by that works as well in densely populated urban centers as in programmers. Synacor counts among its customers such cable high-demand industrial areas and rural territories. This year,

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 105 Leading Broadband Application Providers

Tantalus added several new utility customers, particularly in uControl the Tennessee Valley, where the TVA is working with its elec- www.ucontrol.com tricity distributors to implement smart-grid solutions. Morris- 888-357-4214 town Utility Systems and several other distributors in the area have added Tantalus’ smart-grid functionality to their existing Key products and services: Home security, monitoring and FTTH networks. Tantalus is a private company founded in automation solutions 1989 and headquarted in Vancouver, British Columbia. Accelerating adoption of home automation: Founded in 2006, uControl provides broadband-enabled home security and auto- Teliris mation solutions. The uControl Home Security, Monitoring and www.teliris.com Automation (SMA) platform enables broadband service provid- 212-490-1065 ers to deliver the next generation of services for the connected home: security, energy management, health monitoring and Key products and services: Telepresence solutions connected-home services. Using an open, technology-agnostic Realistic online meeting spaces: Teliris aims to realistically infrastructure, the SMA TouchScreen combines an alarm sys- replicate the human dynamics of live meetings with its man- tem, communications gateway and home automation platform aged telepresence collaboration solutions. The company’s sys- into a single device. A privately owned company based in Austin, tems are deployed in more than 50 countries, and it has a large Texas, uControl aims to maintain the most open platform pos- installed base of Global 2000 companies, including Unilever, sible and make it accessible to multiple device manufacturers, British American Tobacco, Lazard, Pearson plc, GlaxoSmith- content providers and other partners to help accelerate the adop- Kline, Royal Bank of Scotland and Merck. Privately held and tion of SMA to the broadest market. Customers include Com- headquartered in New York and London, Teliris emphasizes porium, NewWave and Massillon Cable. end-to-end integration, a 99 percent-plus availability guaran- tee and interoperability with all traditional videoconferencing, Vidyo telepresence and unified communications solutions. In 2009, www.vidyo.com the company launched its sixth-generation platform, which 866-998-4396 delivers telepresence over general-purpose networks, and this year, it launched a home solution that will extend telepresence Key products and services: Software-based to remote workers using any compatible display and a simple videoconferencing solutions broadband connection. Other new products include a 3-D telepresence solution, a 3-D collaboration tool and a desktop Video communication over general-purpose networks: panoramic telepresence solution with a curved display design. Vidyo’s VidyoConferencing solutions are the first to take ad- vantage of the latest enhancement to the H.264 standard for video compression, Scalable Video Coding (SVC). Use of SVC, an adaptive codec that can ensure reliable video on best-effort Smart-Grid Applications networks, allows Vidyo to deliver high-definition, low-latency, error-resilient, multipoint video communications over general- Company Web Address purpose IP networks – even 3G and 4G wireless networks. 4Home www.4home.com This year, Vidyo introduced VidyoHealth, an affordable, scal- Carina Technology www.carinatek.com able telemedicine videoconferencing suite, and announced an CURRENT Group www.currentgroup.com agreement with HP to expand the Halo telepresence portfolio Echelon www.echelon.com to include conference-room and desktop endpoints. The HP- eMeter www.emeter.com branded solution will include the complete VidyoConferenc- EnerNOC www.enernoc.com ing product line running on HP servers. Vidyo is based in General Electric www.ge.com Hackensack, N.J. A privately held, venture-funded company, it has raised $63 million. Gridpoint www.gridpoint.com Home Automation Inc. www.homeauto.com IBM www.ibm.com VisionAIR iControl Networks www.icontrol.com www.visionair.com Itron www.itron.com 800-882-2108 muNet www.munet.com Key products and services: Public-safety automation Tantalus www.tantalus.com Telkonet www.telkonet.com Fighting crime via the Internet: VisionAIR’s public-safety Tendril Networks www.tendrilinc.com software solution allows agency officials to manage the assets and activities associated with public safety and criminal justice

106 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Leading Broadband Application Providers

“Online video continues to represent a significant and fast-growing business opportunity for broadcasters and media organizations throughout the world. A robust online video platform makes it easy for these organizations to expand the volume of premium video content available to consumers on the Web and on mobile devices and introduces a host of new possibilities for expanding audience reach and growing online communities.” – Jeff Whatcott, senior vice president, marketing, Brightcove services. VisionAIR’s Public Safety Suite supports computer- nearly every major movie studio and dozens of independent aided dispatch, law and fire records management, law and and international distributors have given VUDU a library of fire mobile data, inmate management, field-based reporting, 16,000 movies. New this year is VUDU Apps, a platform geographic information systems and Web-based data sharing. that delivers hundreds of streaming Internet applications and VisionAIR’s joint solution with Neverfail, which combines services to Internet-connected TVs and Blu-ray Disc players. VisionAIR’s Public Safety Suite with Neverfail’s Continuous VUDU has partnered with some of the leading names in In- Availability technology, ensures that 911 dispatch centers always ternet and media entertainment, including Facebook, Flickr, stay up and running and that operators and public safety offi- Twitter, The New York Times and The Associated Press, to -of cials have access to critical information to respond to emergen- fer applications on its platform. In February, VUDU was ac- cies. In March 2010, VisionAIR announced a partnership with quired by Walmart. It will continue to operate independently CrimeReports, creators of the National Crime Map, to provide out of its Santa Clara, Calif., offices. citizens with near-real-time crime infor- mation in their communities. Founded in 1989, VisionAIR is a privately held April 26 – 28, 2011 company with 100 employees, located in InterContinental Hotel – Dallas Castle Hayne, N.C. Customers include the city of Murfreesboro, Tenn.; Or- Addison, Texas ange County, Calif.; LaCrosse County, The Leading Conference on Wis.; Charlotte County, Fla.; and Lake Broadband Technologies and Services County, Ill. Broadband VUDU Properties www.vudu.com Magazine 408-492-1010

Key products and services: Movies on the newest sponsorsCongratulates and exhibitors joining the demand 2011 Broadband Properties Summit. Calix Multilink Instant access to movies: With its soft- ware built into a growing number of Corning Cable Systems Occam broadband-ready TVs and Blu-ray Disc Foxcom Pace Electronics players, VUDU provides instant access Great Lakes Data Pico Macom to thousands of movies and TV shows. Hitachi A customer with broadband Internet ac- cess and an Internet-ready TV or Blu-ray TAKE ACTION Disc player can rent or purchase mov- today and secure your participation! ies, usually in high definition, without To Exhibit or Sponsor, contact: Irene Prescott at a connected computer or a traditional [email protected], or call 505-867-2668. pay-TV subscription, and begin watch- For other inquiries, call 877-588-1649, or visit www.bbpmag.com. ing instantly. Licensing agreements with

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 107 GOOGLE TV What Google TV Means for Service Providers Should video service providers work with Google TV, compete with it, discourage it or just hope it goes away?

ast spring, a distinguished Sony’s new products will include a lar or better features on their own plat- lineup from the consumer stand-alone TV and a set-top box that forms – as many are already doing. For electronics industry – incorporates a Blu-ray Disc drive. Log- example, Cox Communications just an- Intel, Sony, Logitech, itech will introduce a companion box nounced a deal with TiVo to integrate Best Buy, DISH Network that integrates with existing HDTVs linear TV, VoD and Web content; some andL Adobe – announced support for and set-top boxes and incorporates key- IPTV solutions, such as Mediaroom, Google TV, an open Web-to-TV plat- board and remote-control capabilities. also provide the capability to offer simi- form based on Android and using the Logitech will also introduce an HDTV lar features. The go-it-alone strategy ob- Chrome Web browser. camera and video chat for Google TV, viously allows providers to retain more Google TV will combine pay-TV along with apps that turn a smart phone control over the quality of their sub- content, Web content and users’ per- into a remote control for the Google TV scribers’ experience. sonal content under a single search um- setup. Retail partner Best Buy will sell Third, providers can price their ser- brella. Streaming video from Netflix, all these devices nationwide and support vices to discourage subscribers from Amazon Video On Demand, YouTube them with its Geek Squad. using the television for anything other than pay-TV services. Although this (of course) and other Internet video pro- Finally, DISH worked with Google can work in the short term, it may be a viders will be supported, as will apps for more than a year on a joint trial with losing strategy in the long run, driving from the Android Market. To help us- 400-plus beta users and fine-tuned the subscribers to other Internet providers ers navigate all this content, Google TV product based on feedback from the or even other communities. will provide integrated search, a picture- trial. Finally, service providers can ignore in-picture layout and tools to organize Google is also counting on applica- Google TV and hope it goes the way of and personalize the viewing experience. tions from third-party developers to cre- earlier efforts to integrate Internet video (At the outset, some features will be ate the same buzz for its TV platform that with cable TV services. In some ways, available only with DISH.) they have done for the iPhone and An- this is the easiest strategy, but even if Google TV is not the industry’s first droid phones. The company is releasing it succeeds today, it risks simply defer- attempt to bring Internet content to TV-specific application programming in- ring the problem until a later date, when the television. Earlier attempts, such as terfaces and will eventually open-source either Google or some other company Apple TV, have met with disappointing the whole platform, hoping to draw in as comes up with a winning product. results. Will Google do any better? many developers as possible. What providers decide will depend on how popular they expect Google TV The Google Ecosystem The Service Provider Response to be and on the costs to develop com- One key difference between Google and Service providers can respond in one of peting offerings. This calculus may well earlier entrants is that Google worked several ways: First, they can negotiate vary from market to market. hard to create an entire ecosystem before with Google to bring Google TV to their Industry observers are divided about introducing its product. The company subscribers. This is what Google would Google TV’s likelihood of success. In hopes its partnerships with CE com- like them to do because their coopera- the following pages, we present opin- panies will create a whole new category tion is likely to drive use of the platform. ions by two well-known analysts – one of living-room devices. The new Intel This strategy offers potential revenues cautiously optimistic and the other what Atom processor CE4100 will enable the for the service providers and potential might be called cautiously pessimistic. platform to offer home theater–quality advantages for their subscribers (for ex- Will Google TV be the next iPhone audiovisual performance, and both ample, early access to new features). App Store, or is it a solution in search of Sony and Logitech promise Atom-based Second, service providers can com- a problem? Read these two articles and products for Google TV. pete with Google TV by offering simi- decide for yourself.

108 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 Profi ting in a Multi-Screen World

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TTV_2010_Broadband Properties.indd 1 7/6/10 12:13 PM GOOGLE TV Why Google TV Can Succeed In Spite of the Cable Companies The apps that Google TV enables may prove enticing enough to draw consumers to the product. And if consumers are drawn to it, cable TV companies will be, too.

By Bill Niemeyer ■ The Diffusion Group

he announcement of customer tunes his STB to The Weather cable remote, pick up my Google TV re- Google TV has certainly Channel. The box communicates the mote and launch The Weather Channel gotten a lot of attention. channel change to Google TV, which app. It’s definitely nonoptimal, but how I think it could (maybe) launches a Weather Channel app with much harder is that than launching any gain a good deal of con- local weather info in a live graphic feed iPhone, Android or PC desktop app? sumer,T developer, advertiser and net- at the bottom of the screen (this could If a loosely TV-coupled app provides work traction. Google TV could even easily carry targeted ads as well). enough utility, I’ll pick up two remotes be a game changer. Loosely TV-coupled apps are Google to use it. And once the app is launched, While my 10 years in the advanced TV apps that directly relate to what’s on it can be tightly synced to the TV pro- TV/video business have taught me to be TV but don’t have the benefit of commu- gram via the Internet and cloud-based a curmudgeon about “Net Meets TV” nication with an operator STB because servers. This isn’t new tech, either. Ten efforts, and there are many devils in the Google and the operator haven’t done the years ago, I was part of the team at a details that will affect chances for suc- business side deal or because of technical VC-funded tech start-up named Spider- cess, I find myself being somewhat op- challenges or whatever other reason. dance that did exactly that, syncing PC timistic about Google TV. Welcome to How would a loosely TV-coupled game-show apps with programs on net- 2010 – things have changed. app work? Using The Weather Channel works that included NBC and MTV. app example, there are two ways. With many Google TV topics to dis- Non-TV-Coupled Apps cuss, I’m going to focus on one here: Can One is via technology. Google TV picks up information encoded in the These are apps that have nothing to Google TV get market traction without TV feed from the network and identi- do with what’s on a TV channel and any cable, satellite or telco IPTV opera- fies what’s being viewed. It’s an old tech- that use the HD big screen simply as tor cooperation beyond the deal it now nique. Over 10 years ago, WebTV and an output device – a very big, color- has with DISH? other platforms supported analog TV ful, compelling output device. To me, I’m going to say yes. Why? I believe in-signal information encoding called one of the first best fits is social games. there are three classes of apps that can be ATVEF (TDG’s Colin Dixon was on If you are one of the 35 million daily deployed on Google TV, with only one of the Microsoft WebTV team). On a players of Farmville (the very popular them dependent on operator cooperation. modern HD signal, it could be done via Facebook game and cash cow for devel- And the remaining two classes can repre- metadata or watermarking. oper Zynga), wouldn’t you like to spend sent significant market opportunities. But there’s another way that’s proven some of your hours and hours and hours The three classes of apps are: to be technically feasible and simple to playing it sitting in front of the biggest • tightly TV-coupled apps deploy. I’ll call it HLTA, for Human display in your house, the one that’s in • loosely TV-coupled apps Launches The App. I change the chan- front of your comfiest sitting spot and • non-TV-coupled apps. nel to The Weather Channel with my attached to your best sound system? TV-Coupled Apps Tightly TV-coupled apps are apps that About the Author directly relate to what’s on TV at that Bill Niemeyer is a senior analyst with The Diffusion Group, an analyst and market moment and depend on communication strategy firm focused on the emerging digital media ecosystem. This piece is reprinted between Google TV and the operator’s with permission from the TDG Opinions blog on www.tdgresearch.com. set-top box (STB). For example, a DISH

110 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 GOOGLE TV

Although Zynga has not announced Market success for Google TV may well drive even plans to support Android, it would be hard to believe it’s not on their product the largest cable operators to do integration deals roadmap, at least for the mobile market. with Google. Five years ago, the mobile carriers (Zynga did just announce a June launch for an iPhone Farmville client.) And had a very cable-like view of the world. Now, they Google TV will include a Flash player have had to loosen up their walled gardens. (the PC Farmville client is Flash-based). But non-TV-coupled apps are not TV Ads in 2008, there haven’t been any try that works for TV networks as well: just for social games. They could include major operator deals since. The Fear Of “Nobody wants to be first and nobody any PC or mobile device activity that Google is quite strong. wants to be third.” could be considered leisure time and benefit from a very nice big display. What of the TV networks’ own I’ll leave you with one more thought: So back to my original question: Can Fear Of Google standing in the way of Market success for Google TV may well Google TV gain market traction with- loosely TV-coupled apps? Two thoughts. drive even the largest cable operators out an operator deal beyond the current First, some loosely TV-coupled apps to do integration deals with Google. one with DISH? With two out of three (TV-related social media, for example) Five years ago, the mobile carriers had app categories not requiring operator set- likely will not need network deals as a very cable-like view of the world. But top box integration, I say “yes.” long as they can successfully manage with market success for the iPhone And there probably won’t be another copyright infringement issues. Second, and Android, and now a robust mobile Google TV-operator deal, at least for 18 it will take only a few early adopter net- app market (Steve Jobs said earlier this months, judging by what’s happened works’ having success with Google TV month that Apple has paid $1 billion to with Google TV Ads (Web-based buy- apps at driving viewing and engagement iPhone app developers), mobile carriers ing and reporting for linear TV com- for other networks to move in and try have had to loosen up their walled gar- mercials). Past the deal Google had in it. There’s an expression I first heard ap- dens. Google TV may lead cable opera- place with DISH at the launch of Google plied to new technology in the oil indus- tors to follow suit.

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 111 GOOGLE TV Searching for Success Google TV may be a solution without a problem. Pay-TV providers can already offer easy search, diverse content and interactive services without Google’s help.

By Kurt Scherf ■ Parks Associates

or over a year now, Parks online video services. Parks Associates such as ActiveVideo Networks and Clear- Associates has been cat- is projecting a quick sales peak in the leap argue that Web services and interac- egorizing all the different United States, followed by a steady tivity can be delivered with transcoding solutions that are specially decline, as manufacturers embed done in the headend. Further, compa- designed to bring Web con- online video access into consumer nies such as Vuze indicate that the PC in tentF and applications to a “connected electronics products, thus closing the the home is capable of transcoding and TV.” We put the term in quotes in this gap in this market. However, alterna- serving as an intermediary to the televi- context because there will be different tive set-top box platforms may have a sion. So there’s plenty of room for debate ways to experience connectivity between more lasting presence in international about which are the right solutions. the Internet and the display other than markets, where they may be branded Google is entering the market at a time an embedded solution. For example: by broadband and pay-TV operators. where there is much indecision about the • Connected game consoles: In the The market potential for Web- ideal technology solution – one that will United States, penetration of In- connected consumer electronics is signif- benefit TV manufacturers, content own- ternet-connected game consoles jumped 38 percent between 2008 Google is entering the market at a time when and 2009. These devices are now in about 30 million households, and there is much indecision about a solution that will usage of the console as a set-top box benefit TV manufacturers, content owners and is prevalent, with more than one- third of Microsoft Xbox 360 users advertisers. There’s plenty of room for debate watching video on at least a monthly about which are the right solutions. basis. We believe that online video revenues at the game console alone brought Microsoft and Sony more icant, with annual worldwide shipments ers and advertisers. Google’s presence in than $500 million in 2009. nearing 300 million units by 2014. Web advertising, including delivery and • Connected TVs: Penetration is quite In light of this opportunity, 30-plus analytics, provides it with a huge poten- limited to date, but we expect that technology companies are all aiming to tial for scale. One problem that has been unit sales worldwide will exceed 130 bring Web services to consumer elec- troubling to the television manufacturers million by 2014. In short, built-in tronics. Companies in the connected- is how big their share of any potential rev- Web connectivity will soon be stan- television OS area that are working to enue for online content might be. dard in most televisions. build applications and Web services di- To date, the business models between • Connected Blu-ray Disc players: Just rectly into the TV itself include Accen- television manufacturers and content bought a flat-panel TV and don’t feel ture, DivX, Google, IBM and Yahoo. providers or aggregators have involved like replacing it for a Web-connected In addition to the companies advo- revenue sharing based on online video set? For a smaller investment, many cating an embedded solution, companies orders. As a result, the TV manufacturer Blu-ray Disc players come equipped with many of the same content ser- vices found on the high-definition About the Author displays. Kurt Scherf is vice president and principal analyst for Parks Associates, where he • Networked digital media players: studies developments in home networks, residential gateways, digital entertainment Devices such as Apple TV, the Roku services, consumer electronics and digital home technical support services. He can be player and others provide a relatively reached at [email protected]. lower-cost option to connect a TV to

112 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 GOOGLE TV may get a few pennies per VoD order. Online video revenues on connected CE devices other than game consoles will be around $180 million in 2010, reaching $800 million by 2014, so it won’t be a huge revenue stream. Therefore, a deal with Google that can add advertising revenue to transactional monies would be a gain for manufacturers. Is Search Really a Problem? Although Google comes armed with a business model, has it developed a so- lution for a problem that is not as dire as it indicates? After all, Google leads its explanation video about Google TV by discussing why it is difficult for con- sumers to find the content they want on TV. Really? We might quibble about Figure 1 – Incentives for TV-Internet Connectivity the benefits or detriments of the various electronic program guides (EPG) in use Best Buy will probably offer up Roxio cent of U.S. households. That huge scale today, but overall the EPG is doing an CinemaNow content, but offerings will is an advantage for the pay-TV opera- increasingly effective job of allowing for have to expand beyond that to attract tors. What are the online services going search and discovery. large numbers of consumers. to offer that’s any better? In addition, if the Google TV use Premium content is driving the de- model means users need a Logitech mand for connected TVs, as the results Is the Walled Garden Really keyboard to type in search entries, that from our recently completed Digital the Evil Empire? use case may not be attractive to many Media Evolution II study indicate. Related to this point, Google’s foray folks. Granted, the keyboard in the liv- Providing premium video-on- into a very open Internet approach is ing room is going to be unnecessary for demand content is an area where the promoted as a way of throwing off the most people, as smart phones, tablet pay-TV providers will continue to excel. shackles of the walled gardens set up by computers and other interfaces allow for A couple of weeks ago, I had some time TV service providers and today’s con- more text entry, but I’m just not sold on to catch up on my video on demand. nected CE offerings. Parks Associates’ search (as Google presents it) as the killer With credits available on my VUDU ac- latest round of consumer research in- app here. The television service providers count, I tried that platform first. What I dicates that desire for open Internet ac- are innovating every day with their own quickly found is that my Verizon FiOS cess isn’t what’s driving consumers to a program guides that have search, dis- service had the same movies, and the connected TV. They want good content, covery and recommendation features. I high-definition versions were available a and they want it to be easy to find. don’t think anyone will be lacking for whole lot quicker than the download for Based on Figure 1, consumer desire decent search options for the TV. VUDU’s HDX format. for an open Internet experience on the The Wall Street Journal is reporting Where Are the Content Partners? TV for calendaring, music, photos, and that the studios and the operators are in commerce is not that strong. Tailored ap- Another issue with Google is how much discussions to reduce the window be- plications, including tru2way, EBIF, and high-quality content it will bring to tween the theater and pay-TV availabil- LUA-based interactive features (available the table. Google’s main content part- ity. This move makes sense. Interactive today from more and more pay-TV op- ner today is Sony. It will need to bring digital TV services are already in more erators), are going to bring the interactiv- a number of major content players into than 40 percent of U.S. households. By ity of the Web without the “Wild West” the fold to have a successful solution. 2014, they will be in more than 60 per- component of misguided searches, text entry and reliance on the back button. Premium content is driving demand for If the walled-garden approaches can connected TVs. How much high-quality content deliver services in a controlled environ- ment that doesn’t overwhelm the aver- will Google bring to the table? It will need to age user and helps a provider deliver the bring a number of major content players into high­est-quality content, they could un- dercut consumer demand for a browser- the fold to have a successful solution. based approach in connected TV.

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 113 GOOGLE TV

In fact, comparing the revenue po- tential between the online and pay-TV worlds makes clear that operators will still control the lion’s share of revenues for video services and interactive adver- tising. The revenues in the online world are certainly nothing to sneeze at, but the operators don’t have to cede control to Google in order to pocket some seri- ous revenues in the next few years. Multiplatform Measurement Google’s entrance should help define how providers of online assets will work with consumer electronics companies to implement more multiplatform content and multiscreen audience measurement. Measurement and reporting are two im- Figure 2 – VoD and Online Video Revenues portant areas where some work is needed. The more that content providers, online Will Service Providers Care? be a reason for joining the fold. But companies and CE manufacturers can DISH Network is a partner, but will will you see the cable industry, AT&T work together to build consistent report- Google find additional service providers or Verizon knocking on Google’s door ing and feedback mechanisms into their to join? One question is, what’s in it for anytime soon? These companies are al- products, the more effective they will be the providers? For DISH, a current lack ready developing their own interactive in monetizing their Web services and at- of good interactive applications would applications and services. tracting more premium partners.

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114 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 New and Noteworthy Application News in Brief A roundup of recent news stories about broadband applications, including several new offerings targeted to smaller service providers.

Vloop Keeps TV Viewers in the Loop – and Providers, Too t’s official: We’ve become a -na Advertisers can leverage the Vloop tion of multitaskers. According platform to deliver interactive, multi- to In-Stat, 65 million Ameri- dimensional ads, targeted based on cans use their PCs while they viewer conversations and feedback. watch television. A new appli- Marc A. Todd, founder and CEO cation,I Vloop (still in beta testing), ap- of Vloop, says, “Using Vloop, content peals to the multitaskers among us by and service providers greatly benefit by letting viewers talk with one another connecting directly with viewers about and connect with providers, broadcast- their experience and by asking them ers, producers and advertising services what they’re watching and why. With while they’re watching TV. that valuable information, providers can Viewers can see what their friends are the Internet, mobile devices and hybrid make informed business decisions that watching, invite friends to watch shows broadband/broadcast televisions, con- directly impact their ability to deliver with them, chat with other fans of their tent providers can reach varied audi- exceptional quality of service and qual- favorite programs and even play games ences, monitor their conversations and ity of experience.” related to the shows. Listings help them even change content to meet viewer de- Todd is also the CEO of IneoQuest, find what’s on television and what kind mands. It’s a more efficient way to get of feedback each show is getting. Vloop’s parent company. IneoQuest viewer feedback than text, website polls Vloop is a free, entertaining social specializes in quality and service assur- or Twitter. gadget for end users, but it’s a valuable ance solutions for both legacy video net- If service providers allow Vloop us- market-research tool for the parties in- works and leading-edge offerings such as volved in video distribution. Content ers to report technical problems in real switched digital video, IPTV and VoD. providers and producers can poll view- time, they can troubleshoot issues im- Its automated systems, which monitor ers with live questions about content mediately. To make systematic improve- performance at all video endpoints – not (“Who’ll be voted off the island next?”) ments, providers can identify trends in just televisions but any devices to which and see feedback on programs by moni- viewer complaints and develop reports, video can be delivered – complement the toring viewer chat. including analyses by geographic loca- user-generated quality-of-service reports Because Vloop is available through tion and program. that Vloop makes possible. Cloud-Based Subscriber Portal for Small Service Providers To keep subscribers engaged, many announced a cloud-based version that actions such as marking favorite TV service providers offer online portals extends this Web 2.0 capability to com- shows or purchasing event tickets can with free personal Web applications. panies of all sizes. automatically create appointments in a One popular portal is Laszlo Systems’ Laszlo’s cloud-based platform sup- user’s calendar. Webtop, which includes voice mail, e- ports services from any browser-enabled Webtop Cloud also integrates with mail, address books, a calendar, instant device. End users can access their appli- existing back-end systems and extends messaging, videoconferencing, photo cations from a Web-based environment easily to new service offerings or appli- sharing and social networking. Like that lets information follow the user cations as demands change. many enterprise applications, however, from one device to another. Because George Shahid, CEO of Laszlo Sys- Webtop is scaled for large businesses information is shared across multiple tems, explains, “We give [service provid- and is difficult and expensive for smaller applications, contacts entered in one ers] a white-label offering to help them providers to deploy. Recently, Laszlo application can be used in another, and compete with over-the-top application

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 115 New and Noteworthy providers. Providers are happy with in them. They can also monetize their Shahid says, “A lot of service providers the application because it reduces their services through video advertising.” might want to control the messaging part churn and call center costs. Formerly … The new cloud-based platform, Sha- but outsource e-mail, social networking they typically required support because hid says, was conceived to help smaller and advertising. … We have folks with a they were running old systems in siloed providers with no IT budget or staff. Such very strong passion about hosting e-mail compartments. Now, they can mix and providers typically choose fully hosted and others … that want to outsource it. match applications. … They can roll services. However, larger providers are of- It has a lot to do with the legacy of service out revenue-generating services, test the ten interested in outsourcing some subset providers and where they’ve put their in- market and see if people are interested of their portal applications to the cloud. vestment in the past.” The Year of the Connected Home For the last several years, we’ve been like [using the TV to watch] Netflix, and told the connected home would arrive the next thing you know you’re seeing a any day. Well, that day has finally come, list of devices. … Then you realize there’s says Fred Taylor, a senior marketing a little more going on in the device. A lot manager at Broadcom, whose chipsets of it is coming to them as a gift.” and software power many connected- home devices. Which Device to Use? The connected home involves more Once consumers can run any application than just connectivity, Taylor says; it’s or any content on any device, how will about delivering information in an easy- they decide which device to use? Taylor to-use environment. A bewildering ar- has some hunches. He believes people ray of standards for connectivity have will use televisions mainly for viewing been developed over the years, but they shared content – watching movies with are finally converging, making it easier the family, say, rather than reading e- for people to access any content on any mail – and will use smaller, connected device. Broadcom, which participates devices as adjuncts to the television. in all the industry forums that develop He comments, “A lot of people tried and promote the various standards, has to make the television the whole room been working to make this convergence Most new consumer electronics center, but most people don’t watch TV a reality. devices come with native support for that way. You don’t want to surf the Web “A lot of credit goes to the content DLNA, which enables easy intercon- on the TV.” and the content providers,” Taylor says. nectivity. More than 7,500 devices have Taylor adds, “I like to think there’s “There’s just more information in the now obtained DLNA Certified status. another screen in the house – a tablet or cloud that people want access to. Pre- DLNA-enabled televisions can search a handheld – that becomes the preview viously, the features have been there, on their own for other devices that may screen. You could just pause [the TV but there was no compelling reason for have playable content – such as PCs or show] and surf on the TV, but it’s bet- people to use them. Now, it’s moving Blu-ray Disc players – and pull in con- ter to bring the handy-dandy tablet and rapidly. The projection is that 91 percent tent from those devices. Mobile phones surf on the Web, then transfer the new of IP traffic will be video by 2013. I can can be used as remote controls; they stream to the TV and watch it there, believe it will be true.” find devices on the network and let us- or purchase something you saw in the This year, Broadcom has set up con- ers select content to be moved from one commercial. nected-home demos at trade shows to il- device to another. “It’s pretty intuitive,” “The devices are linked from an In- lustrate how easy setting up a multime- Taylor says. ternet standpoint, so you can do various dia network can be. Taylor says, “In the Because Microsoft Windows 7 in- things like change channels or preview past, we were demoing something that cludes DLNA, a PC user with the new channels. You can use the tablet or the needed an expensive professional in- operating system can hook up his or her phone as a guide, and when you find staller. Today, we’re getting to the point computer to an Ethernet or Wi-Fi net- something, you preview it on the tab- where an average guy can buy a couple work, turn on the PC and see a device let, then throw it up on the TV. The TV of NAS servers, put in Wi-Fi or Ethernet list that includes the TV. The user can becomes the big screen for sharing what connections and back up data from any- push video or photos to the television as you’ve discovered.” This doesn’t require where. You can play back content from if copying to another drive. the handheld device to actually play the the hard drive or from the Web, and it “There’s a groundswell going on,” content (other than in preview mode); will follow you around the house.” Taylor says. “I like to think it starts small, rather, it just establishes the connection

116 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 New and Noteworthy and possibly acts as the controller. Better than having the refrigerator order new devices recognize each other with- Taylor envisions that people will food [when it’s getting empty] is hav- out being introduced, set themselves up keep their tablet devices with them all ing it summarize its status somewhere and dial in for automated tech support the time and using them for a variety of – then you take the tablet or the mobile when they sense problems. “There’s been functions – for example, power manage- phone to the grocery store.” a big difference in the year between 18 ment or other types of home automa- Will all these connected devices re- months ago and six months ago,” he tion. “You’ll have the ability to look and quire armies of tech-support workers to says. “Now, you don’t need proprietary see what’s on and off, how much power help us configure them? No more than software. It’s all just self-contained. you’re using at any time during the day. … we have today, Taylor says. Most of these They just start to play.” Alcatel-Lucent Launches IPTV Solution For Smaller Providers and MDUs In the last few years, Microsoft Media- • A unique design integration more nect technology further optimizes it room has become a favored IPTV plat- than triples the number of set-top by reducing the complexity of the ar- form among Tier 1 telcos worldwide, boxes supported in each single de- chitecture and increasing flexibility including AT&T in the United States. ployment and reduces the number of to respond to changes in workload However, it was not designed with small servers needed. Alcatel-Lucent used demands. Virtual Connect, by plac- telcos in mind. Now, Alcatel-Lucent has Microsoft’s Hyper-V virtualization ing a layer of abstraction between the downsized Mediaroom with a turnkey, technology, which makes each phys- servers and external networks, greatly compact, single-rack solution designed ical server appear to be eight or nine reduces the number of physical cables for networks of between 1,000 and logical machines. needed to connect the IPTV servers 100,000 set-top boxes. • Deploying the solution on the HP to the aggregation switch. Alcatel-Lucent also announced its BladeSystem with HP Virtual Con- • The small physical footprint allows first customer for the solution – Cin- ergy MetroNet, a competitive fiber-to- the-home provider in Indiana. Cinergy Broadband Properties is using the solution to deliver IPTV in six Indiana cities with about 50,000 Magazine potential subscribers in total. “We want Congratulates to provide our customers superior ser- For becoming the vice and access to such capabilities as WholeHome DVR, interactive appli- Lanyard Sponsor at the cations and over-the-top content,” ex- 2011 Broadband plains John Cinelli, CEO of Cinergy Properties Summit. MetroNet. “Alcatel-Lucent’s IPTV solu- tion fits our business needs and gives us For more information on Cox Communications, visit www.cox.com. a powerful, flexible, and differentiating You are cordially invited to come see Cox Communications at the upcoming tool to deliver IPTV-based services to our customers.” “Operators who support from 1,000 April 26 – 28, 2011 to 100,000 set-top-boxes are underserved InterContinental when it comes to IPTV and next-gener- ation multimedia services,” says Geeta Hotel – Dallas Chaudhary, vice president of Alcatel- Addison, Texas Lucent’s Multimedia Integration Services group. “To address this need, we created an optimized IPTV solution that is pre- The Leading Conference on Broadband Technologies and Services integrated and lab tested, minimizing the technical and commercial risks asso- To Exhibit or Sponsor, contact: Irene Prescott at ciated with launching IPTV services.” [email protected], or call 505-867-2668.

Some key features of the new micro- For other inquiries, call 877-588-1649, or visit www.bbpmag.com. architecture follow:

August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 117 New and Noteworthy

a more energy-efficient deployment ing Mediaroom with existing opera- temporary solution while they scale up with reduced overall energy and op- tional software much less onerous. to full IPTV deployment. The micro- erating costs. Power and cooling can Chaudhary expects to find several architecture is no longer economical be reduced by a factor of six. markets for the new IPTV solution. once the deployment exceeds about • Pretesting in Alcatel-Lucent’s labo- The primary market, of course, is small- 150,000 set-top boxes. ratories reduces technical risk and footprint telcos that never expect to have Finally, because the new solution improves time to market by as much more than 150,000 video subscribers. makes IPTV deployment feasible for as as 30 percent. The solution can be This includes both operators that have few as 500 homes (assuming two set-top ready to go in 60 to 90 days. not previously offered IPTV and those boxes per home), it can be deployed by • Microsoft added a software layer be- looking to migrate to Mediaroom from amenity providers in multifamily com- tween Mediaroom and third-party other IPTV platforms. munities, new single-family developments OSS/BSS software, giving service In addition, larger operators may or even in the hospitality market. “We’ve providers an end-to-end solution use the micro-architecture either as a been approached by several developers that includes both middleware and permanent solution for hard-to-reach who want to get into this,” Chaudhary integration. This makes synchroniz- rural areas of their footprints or as a says. “They’re very viable candidates.” Cisco and OneCommunity Launch Pilot Programs For Smart+Connected Communities Nonprofit broadband provider One- provides free public Wi-Fi to low- OneCommunity to deliver health Community is working with Cisco to income neighborhoods. care education to local schools. transform northern Ohio. Its pilot pro- • Connected incident response. To These programs will take an aggres- grams, part of Cisco’s Smart+Connected improve citizen safety, Cuyahoga sive approach to disease prevention Communities effort, aim to enhance County is using the OneCommu- and reduce the need for future care, quality of life, spur economic develop- nity Service Delivery Platform to as- treatment expenses and absences due ment and reduce the cost of government semble multidisciplinary emergency to illness. operations. The programs will focus on response teams regardless of location OneCommunity will also pro- workforce retraining, public safety, access or communications media. Using vide Cisco TelePresence, Health- to health care and public services. the 3,000 Cisco Unified IP Phones Presence and WebEx services to Cleveland was once the center of a deployed in Cuyahoga County, fire, schools and colleges to support re- wealthy manufacturing region; although police, medical and hazardous-mate- mote doctor visits conducted by it fell behind in the post-industrial econ- rials teams and other first respond- video. This will make possible regu- omy, it still retains many world-class ers can come together quickly, with lar assessments of students’ health institutions developed during its glory the right expertise, potentially saving and allow experts to address classes days. Public and private-sector leaders lives. OneCommunity’s deployment remotely. are now trying to develop a regional of Cisco Unified Communications • Online community services. The city economy based on health care, educa- in Cuyahoga County also enables of Akron is using Cisco’s network- tion and technology. As part of this seamless communications between driven collaboration technologies to transition, OneCommunity and Cisco responders and government agen- deliver community services via ad- are working with local governments to cies. Municipalities are now piloting vanced online portals. Citizens will share their digital infrastructure and ca- the shared service as well. be able to access incident reports from pabilities for dedicated citizen services In addition, the city of Akron a Web-based portal; the system will and public safety programs. is collaborating with Cisco and automatically send an e-mail report to The revitalization programs include OneCommunity to provide enhanced a victim or witness if the police officer • Public Wi-Fi and workforce training. wireless communications services to is provided with an e-mail address. OneCommunity is launching an am- police officers in the field. With wire- Akron will also be able to sched- bitious digital literacy program with lessly connected squad cars, officers ule community activities in more more than a dozen training partners. responding to an event have instant than 100 facilities at new Com- This consortium will provide digi- access to graphics or maps. Video munity Learning Centers operated tal literacy training and technical feeds transmit suspects’ pictures in outside school hours. Akron is re- support to 30,000 households over real time, potentially reducing capture building every public school as a the next two years. Many of these time and increasing citizen safety. Community Learning Center, with households are located in OneCom- • Online health care education and 17 schools already completed and munity’s Cisco Mesh cloud, which telemedicine. Cisco is working with many more in the pipeline.

118 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 BROADBAND PROPERTIES Marketplace

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August/September 2010 | www.broadbandproperties.com | BROADBAND PROPERTIES | 119 Ad Index Calendar

Advertiser Page Website September 12 – 15 AFL Telecommunications 15 www.afltele.com/go/closures Comptel Plus Adesta 39 www.adestagroup.com/broadband5 Gaylord Texan Resort and Convention Center Adtran 19 www.adtran.com/stimulus Dallas, TX Advanced Media Technologies 99 www.amt.com 877-978-7083 Alpha Technologies 17 www.alpha.com www.comptel.org Atlantic Engineering Group 105 www.aeg.cc 12 – 16 AT&T Connected Communities 119 www.att.com/communities FTTH Conference & Expo Broadband Properties Summit 2011 1–7, 38, 77, 81, www.broadbandproperties.com Venetian Resort Hotel & Casino 107, 117, 120 Las Vegas, NV 613-226-9988 Clearfield 29 www.clearfieldconnection.com www.ftthconference.com Comcast 21 www.comcast.com 12 – 16 Corning Cable Systems Back Cover www.corning.com/cablesystems/ BICSI Fall Conference & Exhibition stimulus MGM Grand Hotel & Convention Center Connexion Technologies 44 www.cnxtech.com Las Vegas, NV DirecTV 119 www.directv.com 813-979-1991 Draka 111 www.draka.com/communications www.bicsi.org FTTH Council 60 www.ftthcouncil.org October Fiber Instrument Sales 57 www.fiberinstrumentsales.com 18 – 21 Great Lakes Data 35 www.glds.com WCAI 2010 Multicom, Inc. 119 www.multicominc.com McCormick Place Chicago, IL OFS 13 www.ofsoptics.com 202-452-7823 Primex 11 www.primextelecom.com www.wcai.com Raisecom 35 www.raisecom.com 18 – 21 RVA, LLC 58, 59, 119 www.RVALLC.com 4G World Seikoh Giken 103 www.seikohgiken.com McCormick Place Suttle 114 www.suttleonline.com Chicago, IL TelcoTV 109 www.telcotvonline.com 617-259-2300 Transition Networks Inside back cover www.transition.com www.4gworld.com USTCi 119 www.ustci.com November Verizon Enhanced Communities 119 www.verizon.com/communities 9 – 11 TelcoTV 2010 Walker & Associates 9 www.walkerfirst.com Venetian Resort & Casino Las Vegas, NV 800-441-8826 MARK YOUR www.lightreading.com 14 – 16 CALENDAR NMHC Apartment Operations & Get Connected at the Summit Technology Conference & Expo April 26 – 28, 2011 Hilton Anatole Dallas, TX InterContinental Hotel – Dallas 202-974-2318 Addison, Texas www.nmhc.org “BBP has done a great job planning and executing so many different speakers and topics with the flow of a much larger conference. The speakers gave a very comprehensive overview of what technology is capable of delivering and April 2011 how it can be molded to work in communities. I would recommend the Summit because it’s a great opportunity to hear how the providers have advanced and how we, as consumers, can benefit.” 26 – 28 – Laura Sheldon, Administrative Project Assistant Broadband Properties Summit RealPage, Inc. InterContinental Hotel – Dallas To Exhibit or Sponsor, contact: Irene Prescott at Addison, Texas [email protected], or call 505-867-2668. 877-588-1649 For other inquiries, call 877-588-1649, or visit www.bbpmag.com www.bbpmag.com

120 | BROADBAND PROPERTIES | www.broadbandproperties.com | August/September 2010 SERVICE.NTCA.WHITE.8.375x10.875.pdf 1 4/23/2010 8:18:17 AM

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