2012 Customer Satisfaction Index Scores Effective November 1, 2013

Domestic SCAC Company Name Score ALLV ALLIED VAN LINES 95.69 AARV AARO MOVING SYSTEMS, INC. 104.29 AERM MAYFLOWER TRANSIT, LLC 94.78 ARCA ACE RELOCATION SYSTEMS, INC. 104.35 ARMT ARMSTRONG RELOCATION CO. 102.61 ARPV ARPIN VAN LINES, INC. 94.89 ATVL ATLAS VAN LINES INC 90.27 BMVM BUDD VAN LINES INC. 100.87 BTFA BERGER TRANSFER 101.87 CMAC COLEMAN AMERICAN MOVING SERVICES 103.27 GRVI GRAEBEL VAN LINES, INC. 101.53 INIC INTERSTATE INTERNATIONAL INC 97.56 JKMS JK MOVING & STORAGE, INC. 100.67 MOYS MOYER & SONS, INC. 100.06 NAVL NATIONAL VAN LINES, INC. 103.89 PLNE PLANES MOVING & STORAGE, INC. 103.96 SIKM SIMONIK TRANSPORTATION AND WAREHOUSING GROUP 103.45 SVLM STEVENS WORLDWIDE VAN LINES 93.90 UVLN UNITED VAN LINES, LLC 94.79 NOAM NORTH AMERICAN VAN LINES 93.87

International SCAC Company Name Score AIFD ACCELERATED INTERNATIONAL FORWARDERS 103.2 AIGP ARPIN INTERNATIONAL GROUP 101.34 ARIM ARNOLD INTERNATIONAL MOVERS 93.59 ATVN ATLAS VAN LINES INTERNATIONAL 91.21 AVLH ALLIED INTERNATIONAL NA, INC. 87.22 CHMP CHAMPION INTERNATIONAL MOVING 97.48 CRWV CARTWRIGHT INTERNATIONAL VAN LINES 100.00 GMII GRAEBEL MOVERS 103.43 HTSQ HILLDRUP MOVING & STORAGE 101.50 INIC INTERSTATE INTERNATIONAL INC 94.87 JKMS JK MOVING & STORAGE, INC. 104.75 MCHO MITCHELL MOVING & STORAGE COMPANY 91.02 MJOM JOE MOHOLLAND MOVING, INC. 102.04 NAVL NATIONAL VAN LINES, INC. 103.32 NWIL NEW WORLD INTERNATIONAL 99.07 PAXT PAXTON VAN LINES 100.96 PLNE PLANES MOVING & STORAGE, INC. 104.59 PMTS PARAMOUNT TRANSPORTATION SYSTEMS 103.02 SDHR SUDDATH RELOCATION SERVICES, INC. 98.92

Unindexed SCAC Company Name Score AAAA AAAA FORWARDING, INC. Unindexed AAIM AACTION MOVING & STORAGE Unindexed AALF AALCO FORWARDING Unindexed AAVP AMERICAN VANPAC CARRIERS, INC. Unindexed ACMH ACME MOVING & STORAGE Unindexed ADIF AMASSADOR INTERNATIONAL LTD Unindexed ADMV ADVANCE CORPORATION Unindexed ADOL AMBASSADOR RELOCATIONS INC Unindexed AEQL ACCESS RELOCATION Unindexed AFDG ATLAS FORWARDING, INC. Unindexed AFFH AMERICAN FAST FREIGHT INC Unindexed AFIW PASHA GROUP DBA AFI/PASHA WORLDWIDE Unindexed AFTS AFFILIATED TRANSPORTATION SYSTEMS Unindexed AHIM ALOHA INTERNATIONAL MOVING SERVICES Unindexed AIIF AGILITY INTERNATIONAL INC Unindexed AIRE AMERICAN INTERNATIONAL REMOVALS Unindexed ALDS ALEXANDERS MOVING & STORAGE Unindexed ALRQ ALL AMERICA RELOCATION, INC. Unindexed AMJV ABLE MOVING & STORAGE, INC. Unindexed AMNW AMERICAN WORLD FORWARDERS, INC. Unindexed AMRB AMERICAN RED BALL Unindexed ANBP A & B TRANSPORTATION SERVICES Unindexed ANVL ANDREWS VAN LINES, INC. Unindexed AOFA A-1 FREEMAN NORTH AMERICAN Unindexed AOTA A-1 TRANSFER AND STORAGE COMPNAY Unindexed APMT ALL PRO MOVING & TRANSFER Unindexed APVN APACA VAN LINES INC Unindexed ARBA AMERICAN RED BALL INTERNATIONAL Unindexed ARIM ARNOLD INTERNATIONAL MOVERS Unindexed ARMR ARMBRUSTER MOVING AND STORAGE, INC. Unindexed ARNA A. ARNOLD WORLD CLASS RELOCATION Unindexed ARSG ARMSTRONG MOVING & STORAGE Unindexed ASST AIR 7 SEAS TRANSPORT LOGISTICS, INC. Unindexed ATVN ATLAS VAN LINES INTERNATIONAL Unindexed ATYE EFFORT ENTERPRISES OF INDIANA, INC. Unindexed AVAS AMERICAN VAN SERVICE, INC. Unindexed BAIP PARKER K. BAILEY & SONS, INC. Unindexed BAMO BARNES MOVING & STORAGE CO. Unindexed BARK BARKLEY TRUCK LINES, INC. Unindexed BBAF B & B MOVERS, INC. Unindexed BBMS BRANTLEY BROTHERS MOVING & STORAGE Unindexed BEKM BEKINS A-ONE MOVERS Unindexed BEKS BEKINS NORTHWEST Unindexed BEMJ BEMIDJI TRANSFER, INC. Unindexed BKFI BEKINS INDEPENDENCE FORWARDERS INC. Unindexed BKST BROOKS TRANSFER & STORAGE CO, INC. Unindexed BMNN BELTMANN GROUP, INC. Unindexed BMOV BARRETT MOVING & STORAGE CO. Unindexed BMSG J BARBER MOVING AND STORAGE Unindexed BNBF B & B FORWARDING, INC. Unindexed BTRA B TRANSFER Unindexed BUSV BURNHAM SERVICE COMPANY INC Unindexed BVLC BEKINS VAN LINES CO. Unindexed BYSR BAYSHORE TRANSPORTATION Unindexed CAZS CALIFORNIA MOVING SYSTEMS Unindexed CCWF CONTAINER CONCEPTS Unindexed CENP CENTRAL TRANSPORTATION SYS Unindexed CFGN CRYSTAL FORWARDING Unindexed CHFB CHIEFTAIN VAN LINES, INC Unindexed CHMG CHARLESTON MOVING & STORAGE Unindexed CHMN CHIPMAN MOVING & STORAGE Unindexed CHMP CHAMPION INTERNATIONAL MOVING Unindexed CIMV CITY MOVING SYSTEMS Unindexed CLFO CALIFORNIA MOVERS Unindexed CLWA CALAWAY TSF & STG INC Unindexed CMVH CENTURY MOVING & STORAGE Unindexed CMVQ COASTAL MOVING & STORAGE, INC Unindexed COTV CONTINENTAL VAN LINES Unindexed COVA COVAN WORLD-WIDE Unindexed CQRI CLARK & REID INTERNATIONAL, INC. Unindexed CRIP CLARK & REID COMPANY INC. Unindexed CRMF CROWN MOVING COMPANY, INC. Unindexed CRRG CORRIGAN MOVING SYSTEMS, INC. Unindexed CRWV CARTWRIGHT INTERNATIONAL VAN LINES Unindexed CSQE COASTAL CARRIERS, INC. Unindexed CTYY CITY TRANSFER & STORAGE CO. Unindexed CVII COVAN INTERNATIONAL, INC. Unindexed CVMQ COR-O-VAN MOVING & STORAGE Unindexed CWMO CROWN MOVING & STARGE, INC. Unindexed CWMV CROWN WORLDWIDE MOVING & STORAGE Unindexed CWPH CROWN RELOCATIONS Unindexed DANS DANIEL MOVING SYSTEMS Unindexed DBMS DENOYER BROTHERS MOVING AND STORAGE Unindexed DCKM DIRKS MOVING SERVICE, INC Unindexed DFWG DESERET FORWARDING INTERNATIONAL, INC. Unindexed DNII DENALI INTERNATIONAL Unindexed DRYN DARYL FLOOD, INC. Unindexed DWCD DEWITT COMPANIES LIMITED, LLC Unindexed DWGI DEWITT TRANSPORTATION SERVICES Unindexed DYRM DYER & SONS INC Unindexed EASG EAST SIDE VAN & STORAGE CO. Unindexed EGEV EAGLE VAN LINES Unindexed EUAS EURO-ASIA-U.S. INTERNTIONAL SERVICES Unindexed EXMV EXECUTIVE MOVING Unindexed FEDA FEDERAL MOVING & STORAGE Unindexed FEDQ FEDERAL WAREHOUSE COMPANY Unindexed FHXI FREIHOFER TRANSPORT, INC. Unindexed FIMV FIAMINGO MOVING AND STORAGE Unindexed FOGA FOGARTY VAN LINES, INC. Unindexed FRMV A-1 FREEMAN MOVING & STORAGE Unindexed FVLI FRONTIER VAN LINES Unindexed GDNN GOLDEN NORTH VAN LINES, INC. Unindexed GELM GEROLD MOVING AND WAREHOUSE Unindexed GLMN GALLUP MOVING & STORAGE COMPANY Unindexed GLUL GLOBAL VAN LINES INC Unindexed GMVO GREENS MOVING & STORAGE INC Unindexed GNMV GENERAL MOVING COMPANY, INC. Unindexed GOLT GOLDEN TRANSFER COMPANY Unindexed GPLW GLOBAL PARTNER LOGISTICS Unindexed GRIN GRIDIRON FORWARDING CO, INC. Unindexed GWYI GATEWAYS INTERNATIONAL, INC. Unindexed HILI HI-LINE TRANSFER & STORAGE, INC. Unindexed HIMR HI-LINE MOVING SERVICES Unindexed HLMR HALL-LANE MOVING & STORAGE CO., INC. Unindexed HRZM HORIZON MOVING SYSTEMS OF ARIZ Unindexed ICNE INTERCONEX, INC. Unindexed ICXE INTERCONEX, INC. Unindexed IDLQ IDEAL WAY MOVERS, INCORPORATED Unindexed IGBR ITS GLOBAL RELOCATION SERVICES Unindexed INVA INTERSTATE VAN LINES INC Unindexed ISAA SAFE MOVERS INC. DBA ISAAC'S MOVING Unindexed JBWQ JOBBERS MOVING AND STORAGE Unindexed JETF JET FORWARDING INC. Unindexed JSAM JOHNSON STORAGE AND MOVING Unindexed JTIT JUST IN TIME SERVICES, INC. Unindexed KLVH KLAVUHN MOVING & STORAGE Unindexed KTFI KING TFR. & STGE. CO., INC. Unindexed LFRI LIFT FORWARDERS, INC. Unindexed LILE AMERICAN MOVERS Unindexed LIPP LIPPINCOTT VAN LINES Unindexed LNCM LINCOLN MOVING & STORAGE COMPANY Unindexed LOXI LOGENIX INTERNATIONAL Unindexed LOXI LOGENIX INTERNATIONAL Unindexed LRDM LA ROSA DEL MONTE EXPRESS, INC. Unindexed LWRS LAWRENCE TRANSPORTATION Unindexed LXTS LUX TRANSFER & STORAGE, INC. Unindexed LYNM LYNN MOVING AND STORAGE, INC. Unindexed MCCG MCCOLLISTER'S TRANSPORTATION SYSTEM Unindexed MCHO MITCHELL MOVING & STORAGE COMPANY Unindexed MCLJ MCLAUGHLIN TRANSPORTATION SYST Unindexed MDMB MID-WEST MOVING & STORAGE Unindexed MDSI MID-STATE MOVING & STORAGE INC Unindexed MEMN METRO MOVING SVC INC Unindexed MERS MERCHANTS MOVING & STORAGE Unindexed MHLB MITCHELL BROTHERS MOVING, INC. Unindexed MIFI MAYFLOWER TRANSIT, LLC Unindexed MJOM JOE MOHOLLAND MOVING, INC. Unindexed MMOG MOUNTAIN MOVING & STORAGE Unindexed MMVB MERCHANTS MOVING & STORAGE Unindexed MNAE MONTANTA TRANSER CO Unindexed MOGM MORGAN VAN LINES, INC. Unindexed MOVQ MOVAGE, INC. Unindexed MOVS MITCHELL OVERSEAS MOVERS, INC. Unindexed MRGQ MERGENTHALER TRANSFER AND STORAGE Unindexed MSIY MOVING SOLUTIONS, INC Unindexed MTAT MONTANA TRANSFER CO. Unindexed MTWT MOUNTAIN WEST MOVING AND STORAGE Unindexed MVEL MILLS VAN LINES INC Unindexed MVMT THE MOVE MANAGEMENT CENTER Unindexed NARS NOFFS/ATLANTIC RELOCATION SYS. Unindexed NAVI NORTH AMERICAN VAN LINES, INC Unindexed NCMG NORTH COAST MOVING & STORAGE Unindexed NDRC NEDRAC, INC. Unindexed NOWM NORTHWEST MOVING Unindexed NWVN NEW WORLD VAN LINES, INC. Unindexed OFMO OLSEN & FIELDING MOVING SERVICES Unindexed OKMO O.K. MOVING & STORAGE Unindexed OSIV OCEAN STAR INTERNATIONAL, INC. Unindexed OVPS OVERSIZE PARCEL SERVICE, INC. Unindexed PEOW PEOPLES WAREHOUSE INC Unindexed PFMV PROFESSIONAL MOVERS, INC. Unindexed PIVA PIONEER VAN & STORAGE Unindexed PMNS PIEPHO MOVING AND STORAGE, INC Unindexed PULN PULLEN MOVING CO Unindexed PVLN PIONEER VAN LINES, INC. Unindexed QMSV QUALITY MOVING & STORAGE Unindexed QSMO QUALITY SERVICES MOVING Unindexed RAOS RAINIER OVERSEAS, INC Unindexed RAZO RAZORBACK MOVING & STORAGE INC Unindexed REBV REBEL VAN LINES Unindexed RELB RELIABLE TRANSFER CORP. Unindexed RFMV ROCKY FORD MOVING VANS, INC. Unindexed RHAW ROYAL HAWAIIAN MOVERS Unindexed RMTF READY TO MOVE LLC Unindexed RMVG RAMAR MOVING SYSTEMS, INC. Unindexed RMXF RE/MAX ALLEGIANCE RELOCATION SERVICE Unindexed RSIN RELOCATION SERVICES INTERNATIONAL Unindexed SELI SELLS SERVICE, INC. Unindexed SHSP SENATE FORWARDING, INC Unindexed SHUW SHUR-WAY MOVING & CARTAGE Unindexed SIMR DBA STAR International Movers Unindexed SIMR DBA STAR International Movers Unindexed SINA SINCLAIR MOVING & STORAGE Unindexed SMQF SMITH TRANSFER & STORAGE INC. Unindexed SODE SOURDOUGH EXPRESS, INC. Unindexed SOHM SOUTH HILLS MOVERS, INC. Unindexed SRFQ STAR TRANSFER, INC. Unindexed SSOW SECURITY STORAGE COMPANY Unindexed STAC STAR MOVING SYSTEMS Unindexed STGV STERLING VAN LINES INC. Unindexed STHW SOUTHWEST TRANSFER & STORAGE Unindexed STVF STEVENS INTERNATIONAL FORWARDERS Unindexed STVL STARCK VAN LINES INC Unindexed SUDR JAMES B. STUDDARD TRANSFER & STORAGE Unindexed SUVL SUDDATH RELOCATION Unindexed SVLI SECURITY VAN LINES, INC. Unindexed TCMM TOWN & COUNTRY MOVERS, INC. Unindexed THOI THOMAS TRANSFER & STORAGE Unindexed TNOQ TRUE NORTH RELOCATION LLC Unindexed TRAG TRADING POST MOVING & STORAGE Unindexed TRFW RELOCATION FREIGHT CORP OF AMERICA Unindexed TSL TRANSPO SERVICE LTD Unindexed TWDV TRANS-WORLD MOVING Unindexed TWWI TRANSPORTATION WORLDWIDE, INC. Unindexed UMVS UNIVERSITY MOVING AND STORAGE Unindexed VIVC VICTORY VAN CORPORATION Unindexed VIVL VICTORY VAN LINES INC Unindexed VONP B. VON PARIS & SONS, INC. Unindexed WELE WELESKI TRANSFER, INC. Unindexed WEXC WESTERN EXPRESS, INC. Unindexed WFSB WILLIES TRANSFER AND STORAGE Unindexed WHTN WHEATON WORLD WIDE MOVING Unindexed WIFD WORLD INTERNATIONAL FORWARDING Unindexed WNIL NELSON WESTERBERG INTERNATIONAL Unindexed WOCF WORLD CLASS FORWARDING, INC. Unindexed YNMS YOUNG MOVING & STORAGE, INC. Unindexed ZENV ZENITH VAN & STORAGE Unindexed