The Sustainable Port

The Port of ’s sustainability objectives and initiatives Table of contents

Preface 3

Opportunities and challenges 1. Energy transition and the circular economy 6 2. The environment and surroundings 7 3. Clean and safe shipping 8 4. Work and knowledge 9 5. Chain responsibility 10

Our efforts to achieve a sustainable port 1. A responsible organisation 13 2. A sustainable port 16 3. A committed partner 23

Overview of objectives 27 competitive position. position. competitive economy international to our the reinforce and to evolve behind force driving to the become region us enable will metropolitan the with ofenergy. connection supply explicit the Amore and processing waste water treatment, include Examples vitality. city's to the contribute that amenities urban for alocation offers also port Our prosperity. and jobs provide which businesses, establish and We shipping accommodate metropolis. entrepreneurial an in together ideas and people and data and energy flows, cargo and ships brings port Our export. and import basis: adaily on great Amsterdam made what witness eyes. to proud makes It us very our before right 24 aday, operates hours shipping international which in environment dynamic a highly is port The Preface role model by our minimising CO We aresponsible bea to we and strive as organisation foremost, doact. First thison levels. three We legislation until of leadership instead waiting compels prefer demonstrate to sustainable to us materials. raw and sources recyclable generation and and transshipment energy the storage of alternative and Examples lower emissions include room port offers for energy renewable new opportunities. transition for The need andconcern for the society. area environment, energy our surrounding by 2030.Economically ports withastrong sound, competitive sustainable leading position and beone we will sothat of we opt growth, Europe's aresult for sustainable As on ourfuels climate. aboutgrowing environmental and the concern of that port's area fossil impact on the surrounding We inEurope. ports well are of of isone society's aware The Amsterdam Port of energy the largest GROWTH SUSTAINABLE which encourages transparency inthe supply transparency chain. which encourages Lastly, our beacommitted aimisto partner, innovators. which appeals sustainable to area, ding aminimumwe working are impact on has the that surroun withour port clients on asustainable our vision of ametropolitan port. and cleaner. isthe achieve This only smarter we can way make itfaster, aport: we offeraccess as thisdevelopment To anddo experiment. we business must continuously facilitate improve the They their to theneed a final destination. port locationcan from where they awareness, increased faster, more clients efficiently cargo and with lookingOur are forways flexible of transporting FASTER, SMARTER AND CLEANER 2 footprint and promoting good employer behaviour. Inaddition -

3 in the past few years. We years. reduced have few CO significantly in theour past is not step: ourhave first we already achieved concrete results We It and our inthisdocument. initiatives our priorities share AN AGENDA UNDER DEVELOPMENT the international supplythe international chain. together and logistic indoing animportant linkin so, constitute shipping logistic agents, suppliersterminals, and authorities shipowners, we bring As theauthority port shipping traffic. handling of and and the safe smooth-running infrastructure the region, inthe corresponding and port climate the business of isresponsible provisionThe Amsterdam Port for service RESPONSIBLE PASSIONATE AND our and on progress basis. results anannual report ment We development, isinconstant that our like port. just Therefore we alsoconsider adocu organisations. thisplan as society and civil area our the clients, with and surrounding from feedback, and continuous requires fine-tuning reflection, reality rapidlyThe isneverchanging finished. policy A sustainability and solar and wind power. nature in temporary shore-side power installed emissions, connections and invested 2

- optimal trust and respect between all parties concerned. concerned. allparties between and respect optimal trust we build on of Port partnerships, As a measures. into specific new insights and transform together and try to parties bring We and society. sectors clients, have the power to between the factor binding isoften The port alternatives. and identify look achieve to improvements way for constructive apositive, and organisations authorities we can society our civil clients, with indialogue By approach engaging Our dialogue. favours PARTNERSHIPS OF PORT inthisrespect. organisations and international We authorities withother ports, alsocooperate practices. rable undesibehaviour and responsible and and fair discourage trade good reward can we Here influenceregion. lies withinthe port sible and of involved, our the but focus wealsorealistic: are We our through feel port. respon impact of pass that products and we the trade see need the reduce to social negative safe responsible to and withregard the ofwe sense share urgency of our impact on supply Naturally, Expectations high. are chains of of the cargo. origin critical isbecoming increasingly Society - - Michiel de and Brauw Koen Overtoom behalf ofOn the Board of of the Amsterdam, Port

4 Opportunities and challenges

Every time is characterised by its own dynamic and imposes requirements on the way in which we operate. We use five themes to represent the relevant social developments that play a role in our sustainability policy. They provide opportunities and challenges that have a direct impact on the port's current and future activities. 1. ENERGY TRANSITION AND THE CIRCULAR ECONOMY

In the past year, accelerated energy transition has become increasingly urgent. The Paris climate agreement provided international consensus: greenhouse gas emissions must decrease as quickly as possible. This provides an additional boost for the growth of renewable energy sources such as solar and wind power. This development goes hand in hand with promoting alternative energy sources such as biomass. In parallel, the use of coal to generate electricity will decrease over time and minerals will become increasingly scarce. Furthermore busier cities will result in an increase in consumption, in energy needs, in food and traffic flows, also in Amsterdam. What does this mean for us, as an energy port??

RENEWABLE ENERGY raw materials and fuel. By working together and using energy INDUSTRIAL INTERACTION At the end of 2015, 77% of storage and transshipment in our and waste intelligently we can provide a cleaner ecosystem. Clients already exchange waste flows at a number of sites in the port consisted of coal and oil. Renewable energy sources are port region. The port possesses the infrastructure, knowledge becoming an increasingly realistic alternative to a number of BREEDING GROUND FOR INNOVATION and market channels necessary for industrial symbiosis and the fossil fuels (especially with regard to electricity generation) and The Port of Amsterdam is the ideal breeding ground for young, exchange of heat and energy. An expansion of symbolic clusters are quickly acquiring a place in our energy system. innovative businesses and sustainable pioneers. We can make offers the port an incredible opportunity. a contribution to sustainable opportunities for the future by ENERGY CYCLE WITH THE CITY making our port as appealing as possible to knowledge-inten- The port's connection to the city offers an effective basis for an sive businesses. energy cycle that converts waste flows from the city into new 2. THE ENVIRONMENT AND SURROUNDING AREA

The Amsterdam Metropolitan Area is one of the most densely populated places in the world. The region continues to grow, an increasing number of people live, work and play close together. Sometimes this is not a problem because everything is located a stone's throw away. However, it can result in additional environmental pressure for local residents. How do we ensure the port develops without increasing the pressure on the environment and the surrounding area?

HEALTH NUISANCE CO2 EMISSIONS In society more and more attention is devoted to the effects of Since our port is surrounded by a growing city, we must The industry in the port region, shipping and freight traffic air pollution on health. It is important that we minimise the manage the limited space we have more effectively. In addition jointly produce a substantial amount of CO2 emissions. port's physical impact. In doing so we must concentrate on we have to increasingly take into account noise, light and dust Therefore it is important that we encourage a shift in freight activities that produce particulate matter or those related to nuisance that could result from port activities. transport: less by road, more by water and rail. emissions of harmful substances such as nitrogen and sulphur. 3. CLEAN AND SAFE SHIPPING

The impact shipping has on the climate and the surrounding area is becoming an ever-important point for discussion. Reports related to shipping are dominated by the pollution caused by cruise liners and large sea-going vessels. Compared with other modes of transport shipping is the most environmentally friendly mode per tonne-kilometre. Nevertheless it does produce considerable levels of environmental pollution. Moreover the increase in shipping traffic results in additional ship movements in the Canal and the IJ. How can our port continue to grow while ensuring clean and safe shipping?

SAFETY CLEAN SHIPPING The increase in the number of ship movements in the North Emissions produced by shipping in the form of sulphur,

Sea Canal area must not take place at the expense of safety. This nitrogen, particulate matter and CO2 represent a significant does not exclusively involve nautical safety: crisis and disaster share of emissions in and beyond the port region. Ballast response in the port region are also points of concern. water, underwater noise, ship waste, the degassing of vola- tile organic substances and ship recycling deserve attention too. Shipping will have to be cleaner in order to continue to represent a sustainable solution to logistic needs and legislation. As a port authority we can reward sustainability and thus make a contribution. 4. WORK AND KNOWLEDGE

Increasing automation is leading to a divide on the labour market. At the lower end of the market we see low- skilled work that does not lend itself to automation; at the top end there is work for more highly educated individuals, in which automation is becoming more and more self-evident. Over 68,000 people work in and around the port. Therefore the port represents a major source of employment for the region. At the same time, port logistics processes are becoming increasingly electronic. Track-and-Trace for cargo, just-in-time deliveries and complex supply chains require extensive knowledge in the field of information technology. What role could the port play in these developments?

ATTRACTING KNOWLEDGE ACCESSIBILITY AND SOCIAL SAFETY PARTICIPATION AND SELF-RELIANCE The port mainly offers low to medium-skilled work. At the The port region is vast and not always easily accessible by The port is a major source of employment for the region. The same time more and more innovative companies are being public transport. If people are able to reach the port easily and highly diverse jobs and fields offer opportunities for employees set up in our region, which will need more highly-skilled safely there's a greater chance that they will be happy to work with any kind of background. Even those distanced from the employees. It is therefore important that the port also here. Therefore it is important that access and accessibility to labour market. By employing these people we inspire businesses develops jobs for young, higher-skilled people and thus the port is improved. in the port to do the same. This means we can create opportu- attract more and new knowledge. Intensive cooperation with nities for people with a physical disability or those facing social colleges of higher education and universities as well as more issues. internships and research projects could contribute in this respect. 5. CHAIN RESPONSIBILITY

Production and supply chains are becoming more complex, which means that it is difficult to trace the origin of raw materials, work out what's going on at suppliers, how products are manufactured and the destination to which they are transported. At the same time there is growing attention for responsible supply chains among authorities, civil society organisations and critical citizens. How can we best fulfil our responsibility and demand attention for a fair and transparent supply chain?

DIALOGUE AND COOPERATION By talking about our challenges with stakeholders and clients we can clearly communicate what we do and don't do, and involve them in our position. If we engage in dialogue with a stakeholder or client we can invite them to jointly reflect on our influencing ability to make supply chains more sustainable. Active cooperation with other ports via the Seaports Branch Organisation (BOZ), European Seaports Organisation (ESPO) and IAPH and in branch organisations is crucial in this regard. Our efforts to achieve a sustainable port

Our port enables us to increase the prosperity and the well-being of the Amsterdam Metropolitan Area. We consider sustainability to be a fundamental principle as well as an opportunity to evolve into a large port with a small ecological footprint. We start with our organisation, reduce our reduce CO We withour organisation, start 1. ORGANISATION ARESPONSIBLE comprising three levels: framework in a sustainability Therefore is far-reaching. we our demonstrate impact efforts chain's the while minimal, is chain logistic the in ever influence greater. is our And measures of impact the while diminishing, is influence our port the In modest. relatively is influence our measures, of impact however, to the comes it when sustainability; organisation's our of control in fully are We others. than areas some in influence We greater exert indicators andtargets,topage27. please turn in practice.Ifyoualready want toconsultanoverviewofalltheinitiatives, On thefollowingpagesweexplainhowapplythissustainability framework invest agood inbeing employer. 2 footprint and initiatives. development sustainable raging and investing inpromising environment, together We withour clients. do thisby encou living andWe aquality port working are future-proof on aclean, ASUSTAINABLE2. PORT This illustrationisprovided inalarge onpage26. format Responsible organization Sustainable port Committed partner The SustainablePort and circular economy Energy transition - surrounding area Environment andthe promote and responsible asustainable chain. on peopleactivities and the environment. iswhy This we We impact of port feel and responsible indirect for the direct PARTNER3. ACOMMITTED safe shipping Clean and Work andknowledge supply chain Responsible

12 1. A RESPONSIBLE ORGANISATION

A sustainable port starts with our organisation. We ensure our operations are sustainable and invest in being a good employer, thus serving as a role model. We do this for our surrounding area as well as for our employees. Through the standards we impose in this respect we hope to inspire them and give them something to spread around. Lastly, we can only impose requirements on our surrounding area if we, ourselves, do our utmost.

We strive to be an open and informal organisation with employees that feel a strong bond with the company. Our people are a source of talent, inspiration and energy. They are the experts that determine the port's success. Sustainable development can only be successful with their involvement and professionalism. We will achieve our objectives with a clear focus, unambiguous targets and by focusing on our core values: cooperation, passion, respect and responsibility. We build on inspiring partnerships to innovate together. This provides growth and economic and social value.

WE ARE MAKING OUR BY LOWERING OUR CO2 FOOTPRINT

OPERATIONS We aim to lower our organisation's CO2 footprint by 25% compared with 2014. This equates to OBJECTIVE

SUSTAINABLE a reduction of 591 tonnes of CO2: from 2,364 tonnes in 2014 to 1,773 tonnes in 2021. In the past We are reducing our CO few years we have already made various efforts to reduce our CO emissions. We made our fleet 2 2 • To reduce our CO2 emissions by 25% emissions and making our sustainable by introducing hybrid company cars. The port building's renovation resulted in to 1,773 kilotons of CO2 (compared with operations sustainable. We a significant reduction. The modernisation of our fleet also represented a major contribution. 2,364 kilotons in 2014) by 2021. are extending these efforts to In 2016, we launched a pilot in which we are mixing 30% Hydrotreated Vegetable Oil (HVO, our organisation as a whole: used cooking oil) with the fuel for our patrol vessels. The use of this blend for all vehicles could from our premises to our fleet. provide a CO2reduction of at least 14%. best outbest of them. motivate itspeople and get the binds employees, isable to An enthusiastic employer that EMPLOYER AGOOD BE TO STRIVE WE SUSTAINABLE OPERATIONS OUR MAKING ARE WE

developing involving policy procurement asustainable the themes of CO region the but port and believe our premises, managing we could do better. even Therefore we are We infrastructure, responsible for installing relatedto procurement socially apply criteria BY SUSTAINABLE PROCUREMENT which we strive for a 30% share of women on our Board of Directors and Supervisory Board. which for of we strive a30%share women and Supervisory on our Board of Directors We 31%. alsosigned the was ‘Talent by the to Top’ thispercentage in2015, In2015, charter ago. We of of a30%share women committed already the to target inour workforce anumber of years DIVERSITY BY PROMOTING at theinternships port. 22).Weon page alsogoing are do to more vocational promote to education (MBO) secondary locations for youths at Work Emma from and School2Work decoy structure’ box (see ‘Duck officemately and are 50residents Our workplace and our port Diemen. inAmsterdam learning we provide Along the jobs market. withPantar labour from and support for approxidistanced works aworkplace Department company &Management withPantar, learning for peopleInfra Workingmarket. on their self-reliance provides Our them insociety. withmore opportunities Therefore we promote employment the for labour from youths and distanced are adultsthat inthe region. challenges We believe make to acontribution itisimportant socio-societal to EVERYONE FOR EMPLOYER AN BE TO BY STRIVING in2014). 3.4% (from fell once morepercentage 3.2% to our absenteeism for In2015, companies withover employees 100 of 4.6% 2014). (Source: CBS, We below lower isfar 3%This the than national for aiming average are percentage anabsenteeism of for absenteeism years. inthe percentage in adecrease resulted has policy Our Deskbike. and nutrition exercise and adynamic being workplace,shops the wetesting are lifestyle, relatedto Wesessions and training work offer our employees schemes for keepingfacilitate fit. various We HEALTH AND VITALITY IN BY INVESTING working and development training conditions, education, contribute thisgoal. to We beanemployer to strive for people levels of withdifferent education Good and backgrounds. DEVELOP TO EMPLOYEES OUR BY CHALLENGING in2017. beready will The policy procurement return. and social 2 , circular procurement procurement , circular - - • • • OBJECTIVES of women by 2021. women of to consist workforce our of 30% least At by 2021.3% than lower percentage absenteeism An by 2021. higher 8or of score satisfaction employee An

14 WE ARE ANCHORING BY REPORTING ON OUR SUSTAINABILITY PERFORMANCE OBJECTIVES SUSTAINABILITY IN OUR If we anchor our sustainability policy it means we must be transparent with regard to our perfor- ORGANISATION mance. As of 2016, we will compile our annual report in accordance with the Global Reporting • For our annual report to be compiled in In recent years we have taken Initiative (GRI) 4. The GRI is a certified and internationally accepted guideline for sustainability accordance with GRI guidelines as of 2016. many sustainable initiatives. reporting. We are the joint developer • For all stakeholder groups to rate our of the Environmental BY IMPLEMENTING ACTIVE STAKEHOLDER MANAGEMENT reputation as good to excellent by 2021: Ship Index (ESI) rebate, an By effectively listening to our stakeholders we will obtain a realistic picture of the way in which a minimum score of 71 points on a scale international environmental they view us and their experiences with us. On this basis we can fine-tune our policy and our of 100. rebate arrangement of port efforts. This is why every two years, we conduct a reputation survey and an annual customer dues for sea-going vessels, we satisfaction survey. We are also developing our stakeholder management strategy. We engage are committed to the wind in dialogue with various stakeholder groups twice a year. This provides us with insight into the farm in and have sustainability themes that concern our stakeholders. initiated diverse quality of life projects, such as the installa- BY DESIGNING A COMPASS OUR COMPASS: tion of odour detectors. Since Our core values constitute the foundation of our code of conduct and thus the way our employees 2015, we have been using behave. To facilitate the application of the core values in practice, in 2016 and 2017 we are transla- a programmatic approach ting them into business principles, which will serve as a compass for the organisation as a whole. Organisation Processes and to align our efforts and our activities sustainability targets. CODE OF CONDUCT: CORE VALUES

BUSINESS PRINCIPLES

CSR POLICY 2. A SUSTAINABLE PORT

Our port is the hub where everything comes together: trade flows and energy issues, industry and the city, the past, present and the future. By working with clients, clusters and innovators we can make a significant contribution to a cleaner port and a quality living environment.

WE PROMOTE A SUSTAINABLE ENERGY SUPPLY The Port of Amsterdam is one of the largest energy ports in fossil fuel cargo. We will not do this by pushing the fossil fuel Europe. We want to retain this position, but with an ever decre- industry away, but by increasing our share in renewable energy asing footprint. As a result we opt for sustainable growth, so and other non-fossil fuel markets. State-of-the-art terminals that we will be one of Europe's most sustainable ports by 2030. will allow us to ensure our clients can already operate today in a Sustainable port development is achieved using a step-by-step manner that is as modern and clean as possible. In so doing our approach, in association with our clients and partners. Our aim port will become a place where the search for alternative energy is to gradually shift the balance between fossil fuel and non- sources is put into practice. WE PROMOTE A THROUGH AN INCREASE IN SCALE OF THE GENERATION AND STORAGE OF OBJECTIVES SUSTAINABLE ENERGY SUSTAINABLE ENERGY. SUPPLY Over the next few years we will make significant progress in the generation and storage of solar • To increase turnover of non-fossil fuel and wind power. Our aim is to have 100.000 m² of solar panels installed at the port. First and cargo to EUR 95 million (from EUR 83 million foremost we are investing in our locations. At the same time we are looking for clients and partners in 2015) by 2021. that would like to collaborate on a local energy marketplace. We believe that linking the supply and demand for sustainable energy in the port region offers major opportunities. We can supply • To have installed 100.000 m² of solar panels sustainably generated energy to clients without the intervention of parties in the chain. If the port by 2021. or a client generates more energy that it requires, it can be supplied to the grid, a neighbour or the city. Education, training and development contribute to this venture. • To increase wind power capacity from 65 MW to at least 100 MW by 2021. BY WORKING ON MORE ONSHORE WIND Together with the Municipality of Amsterdam we see opportunities for more wind turbines in the port region. In 2012, we jointly founded Westpoort Wind Vision, which provided new search locations. Following a provincial moratorium in 2015, we were able, along with Windgroep Holland and Waternet, to submit principle applications to the Province of Noord-Holland for the development of new wind farms in Westpoort. It concerns new rows of wind turbines and additions to, or the replacement of, existing rows. By 2021, we are aiming for a wind power capacity of 100 MW.

BY PREPARING FOR OUR ROLE AS A SUSTAINABLE ENERGY HUB We are using our collaborative power to unite supply, demand and technology. We will do so, for example, by developing a smart grid: a flexible, decentralised energy infrastructure, which powers, for example, lighting in the port region. We are also working with partners to make the port a sustainable testing ground. A prime example is Clean Capital, a cooperation partnership between the Port of Amsterdam, Afval Energie Bedrijf Amsterdam (AEB) and Waternet, which focuses on innovative projects in the field of sustainable energy and raw materials. We are jointly researching a steam pipe network, processing technology for fluid waste and the production of biobased materials and chemicals. that contribute aquieter to that and cleaner port. We 19). on page by clients alsosupportLess' taken initiatives box (see 'Audibly the trucks 'beeping' ofreplacing reversing noise and nuisanceodour reducing by, detectors for example, inconvenienced To possible. little as as thisend weinstalling are is area sothat our surrounding measures specific impact using However, their minimise we can and light noise, dust. odours, produce inour port activities that We the fact escape cannot ENVIRONMENT FOR OUR SURROUNDING AREA LIVING QUALITY OPTIMAL AN ON WORKING ARE WE possible goal. isanimportant inthe as port the city from theregion Metropolitan flows and and waste much waste of the as value thousands of Enhancing homes inAmsterdam. into power, green heat to biodieselother waste and organic heat, NOBA and RotieBiodiesel Amsterdam, convert cooking and oil Orgaworld, produce to fertiliser. uses which Fertilisers ICL water, insewage phosphate urine from Waternet extracts city. deal withcompanies achievedalready agreat and inthe the port We have infrastructure. contribution the necessary by installing We make animportant cycle. can them inthe industrial retain and into energy or waste materials convert to raw enable us models business New and innovations flows. will of waste economy andbiobased the align and supply circular and demand We a to switch to help withinvestments necessary are that ECONOMY CIRCULAR AND BIOBASED THE PROMOTE WE complying withenvironmental regulations. companies jointly inthe port million ayear 100 invest EUR Energy treatment vapour installations. and using unloading loading during ships captured are from fumes product terminals alloil At their own initiatives. alsotaking are in the port odour and on complaints analyses nuisance based .Businesses manner.We continue to measures in atargeted reduce to take in the composition of the air, which allows companies act to changes signal The e-noses and ORAM. Environmental Service withthe Province ofin association Noord-Holland, the We mayand produce that other odours. businesses this did terminals at oil Canal, around(odour the Sea North detectors) e-noses iswhy This residents. 41 local we have installed from Odour nuisance inalot results of environmental complaints NUISANCE ODOUR BY COMBATING and NS. TUDelft Schiphol, are KLM, fund inthis shipping partners maritime andlogistics, Our aviation. ments companies technology instart-up inthe field of transport, on invest we focus II) (MIF the Innovation Mainport II Fund continue we can sothat help to With available, promising ideas. Wemarket. make our knowledge, our network and the port continue develop to and introduce innovative to products pioneers and test, leaders, clients existing entrepreneurs, can we offer Here alocation andplaces. where aplatform ambitious auniqueProdock, combination of indoor and outdoor work example One ofpromising do to thisisin start-ups that. just on getting (ILCA), Amsterdam Chemistry with Innovation Lab We here. their businesses jointly establish to into fuel, focus, forappeal companies to example, convert plastic waste that, We provide to enables us space This for promising start-ups. AND SUSTAINABLE START-UPS INNOVATIVE BY ATTRACTING - - OBJECTIVES • • economy by 2021. economy circular and biobased the and wind offshore in concepts innovative with to start-ups land new of hectares 22,5 To provided have by 2021. port to our start-ups 15 innovative To welcomed have E-noses in the port region intheport E-noses

18 WE ARE WORKING ON AN BY PREVENTING DUST NUISANCE OBJECTIVES OPTIMAL QUALITY LIVING Transshipment of coal can produce dust nuisance. This is why we take measures ENVIRONMENT FOR OUR together with transshipment firms to make this process as clean as possible. The coal • To utilise our space 10% more SURROUNDING AREA in our port is sprayed on a weekly basis, a thin film of cellulose is placed over coal heaps intensively by 2021. and covered conveyor belts are used to prevent dust. The Rietlanden coal terminal packs supplies in paper pulp and uses a dust monitoring system, which allows it to take direct action if dust norms are exceeded. This means the company actually goes further than its permit requirements.

BY MANAGING OUR (NOISE) SPACE AS EFFICIENTLY AS POSSIBLE The growth of the region must be achieved as much as possible in the existing port region. To do so sufficient environmental space is needed, including noise space. Therefore the noise zones in Westpoort (Municipality of Amsterdam)

and HoogTij (Municipality of Zaanstad) have been adjusted. The new noise zones 19 were irrevocably established in September 2015. They are mainly intended for the location of new companies on plots that are currently unused. An agreement was FROM BEEP TO WHITE NOISE also concluded with the Municipality of Zaanstad related to efforts to reduce noise WITH AUDIBLY LESS nuisance where possible. In addition we are working on the continued development Local residents indicated they of the 'Audibly Less' project (see box) and we jointly invest in innovations that reduce were bothered by the beeping of the noise level, such as electric cranes. Lastly we are working on a Noise Allowance reversing trucks, loaders, cranes or Plan and organising meetings with residents to inform people in the surrounding area forklift trucks. As a result, in 2015, about the latest developments. The Noise Allowance Plan will be formally adopted in we launched the Audibly Less the second half of 2017. project. In the pilot we replaced the beep by a white noise signal on 100 trucks. This signal is clearly audible at a short distance. At a greater distance the white noise is absorbed by ambient noise. The ZAANSTAD NOORDZEEKANAAL

reaction of local residents and Industrieterrein Westpoort clients was enthusiastic. Clients Industrieterrein HoogTij WESTPOORT also reported the issue and see Oude geluidszone Westpoort Nieuwe geluidszone Westpoort our initiative as a great service. Oude geluidszone HoogTij HET IJ Audibly Less was a first: this Nieuwe geluidszone HoogTij technology had never been applied AMSTERDAM as widely in a port region before. So it was an indisputable success! We are extending this project to Westpoort in 2016. SURROUNDING AREA OUR FOR ENVIRONMENT QUALITY LIVING OPTIMAL AN ON WORKING ARE WE Sulphur (SO (NO of nitrogen values The average Agency. (GGD)and the AirQuality Service the Municipal Health around region measurements provided our port into from aninsight obtained the by airquality around stations region the port continuously measuring We thepermanent airquality. measure Five inand aroundWe the port. the address to airquality initiatives launching are several QUALITY AIR IMPROVING AND BY MEASURING than with diesel. withdiesel. than harmful emissions are produced such as particulate matter, nitrogen oxide, sulphur emissions oxide produced particulate are such and as CO harmful combustion, fewer any during ithardly contains nitrogen or sulphur. because aresult, diesel As to isamore LNG possible. alternative environmentally as quickly friendly as bunkerLNG facility we expand aimto our for doing Furthermore so. necessary the facilities ships install to encourage isobliged shore-side port power. use to European will This ship inevery every obligation, sothat points IJmuiden. for the fleet fishing in want to We promote European the shore-side power number of shore-side power connections and contribute of the to installation shore-side power for the environment the increase and we prevents will noise four Over the years, nuisance. next ships no are longer these berths At allowed agenerator. ships. isgood This operate to passenger We shore-side have power installed connections at anumber for of inland shipping berths and LNG AND POWER SHORE-SIDE IN BY INVESTING incomplaint target nual reduction. of our complaints wegoing the are and quality achieve to 2017, analyse to amulti-an system 2016 In the reduce that impact. complaintsour impact measures using and take values and quantitative residents or about concerned their may feel health or unsafe theLocal environment. We measure BY EFFECTIVELY LISTENING TO COMPLAINTS action where any and necessary. signal take quickly changes we can sothat basis quarterly we are themonitoring concentrations as on a of 2016, Nevertheless over five theyears. past x ) and particulate matter (PM matter ) and particulate x ) is not subject to a standard level, but level, isrelatively) isnot astandard to subject low. have improved The values 10 ) around amply the port comply withthe of norm 40µg/m 3 . - 2

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10 is particulate matter, is NO particulate PM 17.3 21.6 20.9 20.4 26.3 10 In practicetransportbyinlandshippingis use BLIStomeasure occupancy ofberths in theport(basedonsignalstransmitted and where there isspace,andsavetime not yetsufficientlyappealingcompared anonymous) andidentifyvacantberths. case smarterandcleaneroperations go Thanks toBLISskippersknowwhether Information System(BLIS)project.Information We and fuelsearching foraberth.Inthis launched theInlandShippingBerths 12.2 13.7 15.6 14.3 16.4 PM by inlandshipping,whichare made with road transport.Therefore we BLIS MAKESINLANDSHIPPING 2.5 successfully handinhand. 7.3 8.0 7.0 8.5 10.5 NO MORE APPEALING 2 is nitrogen oxide and PM and oxide nitrogen is 21.9 23.5 22.0 23.5 24.5 NO 2 1.7 2.4 1.9 2.4 2.4 SO 2 and PM and 2 0.7 1.0 0.9 0.8 0.9 BENZENE 10 is maximum 40 um/m um/m 40 maximum is 2.5 1.5 2.2 1.7 1.5 1.6 TOLUENE is a finer fraction fraction afiner is 1.1 0.7 0.5 0.4 1.0 XYLENE 3 , SO 2

20 HINTERLAND) THE (TO CONNECTIONS SUSTAINABLE ENCOURAGE WE SURROUNDING AREA OUR FOR ENVIRONMENT QUALITY LIVING OPTIMAL AN ON WORKING ARE WE OUR SURROUNDING AREA IN NATURE RESERVES PROTECT TO BY HELPING businesses in Westpoort when public transport was inadequate. inWestpoort inadequate. businesses when was public transport for ago, launched and years bysupport ten the initiative This was Westpoort bus. and region the to port and make itmore appealing for employees. iswhy This we for Moreover promote to and of we the strive Rotterdam. Port Prorail accessibility with Transport Programme Cooperation Freight of the Rail part as infrastructure conditions more appealing inland to shipping. We alsoworking are improve to rail By, make we can concerned. bulks are for additional example, berths, creating and when greater longer is moreThis distances especially environmentally friendly AND RAIL BY SHIP TRANSPORT TO TRANSPORT ROAD IN ASHIFT BY PROMOTING m²in2017. 500per m²to number 990per of banksfrom on items riprap We jointly We waters. in Amsterdam's banks. the clean riprap the reduce aimto andof and Soup litter the Amsterdam waste Plastic Foundation floating reduce to thecooperation covenant Municipality Waternet, we work such as withpartners Water of the 'Clean part inand around demolition As Amsterdam' inthe port. sites and produced are that at building materials of and sand use building effective We collection. the collective waste alsoencourage box) and we facilitate Deal shipping. ships Inaddition Green household (see we from collect water and waste and we have monitored litter. Since 2010, inland the from production of waste To possible we do as clean our utmost keep as waste the port floating reduce to aspawning ground as for fish. serves which on the created been banksof the has Madagascarhaven, shallow water Calm, the to west of created been the Hempont. has brood wall boxes Aswallow for bats. Inaddition toadpools we create where there no are a result. plans and build to erect not are burdened these areas that ensure as to measures weof take the lock, new sea the construction such as developmentport 2000areas, border projects that Natura live together inharmony, can and nature activities in Therefore, port activities, fauna. of andWe constantly flora lookandways species in forwhich industrial due their to biodiversity protected are areas These and the Oostvaarderplassen. Zone Coastal the Sea North such as 2000areas, by issurrounded Natura port Our

• OBJECTIVE subsidy advantages,from whichclientscould(indirectly) shipping. inland of share our in a10% increase mean would by 2021. This by road 30% and 5% by rail shipping, inland using transported to be cargo of 65% For development wasawarded aBREAAMcertificatewith site development.We strivetoinspire businesses that benefit. Atlaspark represents amodelforsustainable an exceptionalscore: excellent (fourstars).BREAAM Spaarnwoude recreationalSpaarnwoude area andAmsterdam Golf sustainability transparent. Thiscouldleadtotaxand move tothearea andelsewhere intheporttothink profile companiessuchasG-StarRAW, Renaultand the centre ofAmsterdam, isthenewbaseofhigh- lots ofrecreational cyclingpaths.Theresponsible Club. Thesiteisalsohometoanoldseawalland in theredevelopment of thissite.Thiswaspartly ultimate logisticshotspot.Thissite,aten-minute Starbucks. Sustainabilitywasamajorfocalpoint is an internationally establishedtool thatmakes is aninternationally drive from Schipholandfifteenkilometres from motivated bythespeciallocation,closeto Atlaspark hasevolvedtobecomeourport's A BREEAMCERTIFICATE FORATLASPARK differently aboutsustainability.

21 Point (SHIP), which provides information about job opportunities in the port. which provides about inthe job information port. Point opportunities (SHIP), Wethe Point Employers (WSP). alsoinvest Information and Port inthe Service Lock with meetings organises authority The port area. network Amsterdam inthe greater business We the largest them. withORAM, and encourage do thisinassociation for the unemployed) perspective (jobs offering for 'perspectiefbanen' opportunities about community business the port's alert to We our responsibility itas see on employmentreport on inthe basis. anannual port And how do we cope withdevelopments those robotics? relatedto such We as also job groups? inspecific How do skills? we respond apotential to shortage labour right example, how do continues the that we ensure port people right find to the withthe Wearound the alsohelp port. withanumber ofemployment significant For issues. of jobs inand database andin the we a job port work vacancies withWatertalent, regional developments abiennial market labour withbusinesses analysis by sharing do not include We our tasks job placement do provide services. rity into aninsight amajor makes port contributionOur employment to autho aport inthe As region. ISSUES EMPLOYMENT FUTURE FOR PREPARING ARE WE - Every yearseveraldozenVMBOpupils(preparatory vocational along withtheAmsterdam DepartmentofSocialDevelopment green outskirtsoftheWesternPortregion since 1652.Youths the workplaceandpublicarea andmaintainthegreen spaces. secondary education)intheAmsterdam region join ROCTOP, profession inpractice.Ourportoffers thisventure plentyof small-scale MBO(seniorsecondaryvocationaleducationand training) thatprepares youths,whoriskdropping outofthe from School2Work helpedrepair thedecoystructure, build school system,foremploymentorfurtherstudy. ROCTOP, possibilities. There hasbeenaduckdecoystructure inthe Working inthenaturalenvironment helpedthem practice and School2Work,a givethemtheopportunitytolearn discipline, workontheirmotivationandacquire a A NEWDUCKDECOYSTRUCTURE AND ANEWPERSPECTIVE new perspective.

22 3. A COMMITTED PARTNER

Being a logistic hub we play a role in (international) production and supply chains. We are and feel responsible for social developments in the region and the indirect impact of our port on society. Therefore we work with clients and authorities on lobby and agenda setting in cooperation partnerships and international networks. This enables us to encourage clean shipping and a sustainable, responsible and safe chain.

WE ENCOURAGE CLEAN SHIPPING Every year, 50,000 ocean liners, cruise ships and inland vessels bunkering. We also apply environment-related rebates to sus- We are also developing a vision on clean shipping. It defines our visit the Port of Amsterdam. Compared with other modes of tainable pioneers and are working on European pilots to reduce objectives for the number of shore-side power connections (the transport shipping is the most environmentally friendly form emission limits in the port region (SECA region). Furthermore feasibility of which we are examining for ocean cruises), pushing per tonne-kilometre. Nevertheless it still produces considerable we are active in the European Sea Ports Organisation (ESPO), the European shore-side power obligation and promoting the levels of emissions. Ballast water, ship waste (see 'Green Deal' which strives to put sustainability themes such as ship waste Green Award and Environmental Ship Index. We have also box), noise and degassing are also points for concern. This is why on European agendas. On the environmental committee of the started performing emission calculations for maritime shipping. we take initiatives on several levels to promote clean shipping. International Association of Ports and Harbours (IAPH) we These calculations make it possible to take additional measures We have a Port Waste Plan, we invest in shore-side power (see share cases related to clean shipping so we can learn from each and steer the reduction of these emission values. page 20) for inland shipping and river cruisers as well as in LNG other's successes. Ship Waste Chainwestrive GREEN DEALTOCOMBAT of 40,000m³wascollected plastic wasteonboard and waste onboard alongwith North SeaFoundationand waste asmuchpossible in ports.Sortingwasteon As partoftheGreen Deal the Central Government). the CentralGovernment). skippers canhandintheir but sinceJanuary12016, Dutch seaportsandother collecting asmuchsorted board isnotcompulsory, with regard tosupplies, partners (includingthe plastic wasteatDutch to limittheamountof ports forfree. Atotal We dosobyfocusing on wasteprevention WATER POLLUTION improved sortingof in 2015. (from 116 in 2013 and 56in2014). in2013 116 (from The 25 to number fell pollution in2015 of water cases We when pollution. itcomes water to also strict are Brigade. Fire Amsterdam-Amstelland pontoonto support the anew fire-extinguishing we purchased In2015, in Westpoort. and Nautical of onshore Management the of intheon Central area jurisdiction the water Division plays Master's amajor Harbour Our role inpreventing and combating incidents of registrations of production andquality the final production waste. of ship but the reduce number of We deviations. the thispercentage, maintain is to alsoinspect aim Our Currently, deviations 20%of inspected. vessels discovered. were are sea-going 510 which during inspected, were the port of vessels entering sea-going cases of 4,408 A total on inland vessels. performed were inspections environmental and safety 417 In2015, port. inthe awareness and provides insight This control withgreater us inspections. of safety Inland shipping aweek. now night to days seven and alsobesubject vessels can sea-going hours aday, &Environment 24 Substances Inspectors Hazardous we have used Since 2015, the Environmental Service. the police and customs, such as along bodies monitor with inspection basis, thison adaily We objects. strictly risky related to safety well as as facilities at port safety andmental port environ involves This transport, nautical, port. we asafe are that important It isvitally THROUGH MONITORING STRICT SAFETY ON HARD WORK WE vessels Award withaGreen by applying on arebate dues. the (inland) port We and inland clean Rotterdam.. along alsoreward ofvessels, withthe Antwerp ports Environmental anenvironmental for dues on Ship rebate port sea-going Index (ESI), the of we initiated the of IAPH) part the World part As Initiative (WPCI, Climate Ports many possible. ships clean as as we attract aimto port In our quest beasustainable to DUES PORT ON REBATES BY APPLYING ENVIRONMENT-RELATED SHIPPING CLEAN ENCOURAGE WE - OBJECTIVE • OBJECTIVE • exceed 20% by 2021. 20% exceed to not performed inspections safety and environmental of number to the relation in deviations of number the by 2021. For shipping in increase an alongside to rise, not accidents nautical of number the For by 2021. taken, have the environmentally friendly measures they of because dues port on arebate receive to Amsterdam of Port the enter that vessels sea-going the of 20% least at For

24 dilemmas. for framework king ethical standpoint and decision-ma at acommon arrive we can whetherexamine and how (BOZ). WeOrganisation Branch with the Seaports including a broader context, itin and discuss the agenda We alsoplace the topic on link inthe logistical chain. a being on, happy reflect to responsibility, which we are and isgreat amajorand chains rawmaterials of certification The need for the transparent of of labour. the child use which iscontroversial because cocoa, Colombia or African include 'blood coal' from working Examples conditions. violationsrights or poor linked are flows to human world. Some of these cargo aroundtravelled halfway the often of has Amsterdam the enters Port that Cargo ISSUES SOCIAL TO SOLUTIONS ON WORKING JOINTLY ARE WE - agreements made. of and monitoring and monitor reporting rency compliance with lookconditions We at the incoal mines. transpa acritical take and chain contribution better fairer to a make to aspecific allows us arelatively player As small entrepreneurship this inthe coal chain. anon-profit (BOZ), we support Bettercoal, initiative that promotesOrganisation responsible Together goodging conduct by alsointheir of clients, countries origin. Branch withthe Seaports of the encoura we possibilities examined aresult As sustainable. thecontribute making to chain we and explored of the in2015 Rotterdam), Port how we could and Affairs Foreign Affairs the World of such as withmembers Economic(IUCN), the Ministries for Nature, Fund Wide network (the of business Union the forum of International for Nature for Nature Conservation the Leaders Via environmental organisation. &Milieu withthe Natuur Stichting partnership nual developto anapproach for To stakeholder active management. thisend we opted for amulti-an Therefore we aim when itcomes partners dilemmas. to stakeholders sparring Our important are PARTNERS OUR WITH DIALOGUE IN ENGAGING BY CONTINUOUSLY responsibility. social corporate to withregard of organisations international expect States Member what the guidelines. Theyon indicate OECD government and those of the other 45 and ecological of progress contributeto the to the economic, social host country. isbased This flag) of International’ We Amsterdam (under activities our the international ‘Port use to want BY EMBRACING OECD GUIDELINES - - -

25 The Sustainable Port

Committed partner

Sustainable port

Responsible organization

Energy transition Environment and the Clean and Responsible Work and knowledge and circular economy surrounding area safe shipping supply chain Overview of Objectives LEVEL AND INITIATIVE INDICATORS AND OBJECTIVES FOR 2021 STATUS MID 2016 THEMES

1. A RESPONSIBLE ORGANISATION

Sustainable operations

Reduce our CO2 footprint Reduce our CO2emissions by 25% to 1,773 kilotons of CO2 Emissions for 2016 are expected to be approximately 2,190. This is (compared with 2,364 kilotons in 2014). 8% lower than in 2014. The HVO pilot involving patrol vehicles star- ted in September 2016: mixing (30%) Hydrated Vegetable Oil. If successful, we will expand the pilot to include the entire fleet. This could deliver a total reduction of 14%.

Be a good employer 28

Good working conditions Increase employee satisfaction to an 8 or higher. The employee satisfaction score for 2016 is 7.3.

Vitality and health Keep absenteeism well below 3%. In 2016, we launched a vitality programme. The absenteeism percen- tage is currently 3.2% (1 January 2016).

Promote diversity Maintain the 30% share of women in the workforce. On 1 January 2016, women accounted for 31%.

Anchor sustainability

Sustainability reporting Our annual report is compiled in accordance with GRI G4 We will report in accordance with GRI for the first time in 2016. Pre- guidelines parations are underway.

Stakeholder management A good to excellent reputation among all stakeholder In 2016, we conducted another reputation survey. The score was groups: over 71 points on a scale of 100. higher than 71 points among three out of the six stakeholders. We will use the recommendations to develop our stakeholder manage- ment. sustainable start-ups sustainable attracting business, circular and biobased Promoting economy circular and Biobased LEVEL ANDINITIATIVE power power wind and solar in Invest cargo diverse Attract supply ofSustainable energy 2. ASUSTAINABLE PORT the biobased and circular economy. circular and biobased the in changers game to allocated land new of hectares 22.5 port. our to start-ups 15Welcome innovative Achieve 100,000 m² of solar panels in the port. the in panels solar of m² 100,000 Achieve MW. 100 least at to capacity power wind Increase 95 million. EUR to cargo fuel non-fossil from turnover in increase An INDICATORS ANDOBJECTIVESFOR2021 ups. This involves a total of 13.3 of atotal hectares. involves This ups. start- sustainable seven with stage advanced an in ourselves We find Technology. Blackwood and addicts Drone 3DFix, MHz, 30 Prodock: in business up set 2016,In start-ups new four In 2016,In m 15,000 have to aim we households). 380 1.2 of circa GWh, generation (annual capacity peak 1.3 MW least at and panels 5,000 concerns It warehouse. Cotterell the for 1.4 aEUR subsidy and million Incentive) Production Energy (Sustainable SDE on adecision is There locations. our of roofs the on A grant was requested and approved for 15,000 m 15,000 for approved and requested was A grant MW. 65 is port the in capacity turbine wind Existing Province. the by rejected were permits six the 2016, 70 of of MW. four August atotal In for good Noord-Holland, of Province the to permits the for applications 2016,In submitted we million. 83 EUR to amounted cargo fuel 2016,non-fossil of value the January On 1 biorefinery. example, into, for studies feasibility two conducted We also preneurship. entre circular and biobased attract to capacity up We freed have 100,000 m this should be doubled to 30,000 m 30,000 to doubled be should this STATUS MID2016 2 target. target. 2 of solar panels in the port. In 2017, In port. the in panels solar of 2 . By 2020, we are aiming for the the for aiming are we 2020, . By 2 of solar panels panels solar of - THEMES

29 LEVEL AND INITIATIVE INDICATORS AND OBJECTIVES FOR 2021 STATUS MID 2016 THEMES

Quality living environment

Minimise nuisance We are still determining this objective. In 2016-2017, we will analyse the complaints system and improve our complaints management process.

Optimise the use of (noise) We are doing our utmost to reduce noise nuisance where In 2016, we are expanding the 'Audibly Less' project and jointly space possible. investing in an electric crane at Ableton. Furthermore we are organising meetings for residents to inform them about our Noise Allowance Plan.

Using our space 10% more intensively. The development of our regional vision will be completed by the end of 2016. In addition the Cotterell deal will lead to more intensive use

of the CoenVlothaven region. 30

Improve air quality We are still determining this objective. In 2016, we mapped out previous years' emissions. We also began an impact analysis.

Sustainable hinterland connections

Promote sustainable mo- 65% of cargo to be transported using inland shipping, 5% In 2016, we launched the Rail Freight Transport Cooperation Pro- bility by rail and 30% by road. Our share of inland shipping will gramme with Prorail and the , to improve rail infra- increase by 10%. structure. Expected transport in 2016: 60% by inland shipping, 1.5% by rail and 38.5% by road.

Labour market

Employment We are still determining this objective. On 1 January 2016, the port was good for 34,157 jobs (direct employment).

Insight into supply and Perform a structural labour market analysis. In 2017, we will conduct a new labour market analysis. demand Stakeholder management Position issues Social Inspections reduce incidents Actively Safety Award) Green and (ESI rebates Environment-related shipping Clean 3. ACOMMITTEDPARTNER LEVEL ANDINITIATIVE determining this objective. objective. this determining still are (we issues social to related meetings # stakeholder dilemmas. social for framework and aposition Formulate 20%. exceed to not performed inspections safety and environmental of number the to relation in deviations of number The an increase in shipping. alongside accidents nautical of number the in increase No measures. environmentally friendly of aresult as dues port on arebate receive to Amsterdam of Port the enter that vessels sea-going of 20% At least INDICATORS ANDOBJECTIVESFOR2021 In 2016 and 2017, we will initiate active stakeholder management. management. 2016In 2017, and stakeholder active initiate will we Organisation. Branch aports Se the in discuss will we that adraft 2016, of end At the expect we checks. the adjusting and results the analysing on is 2016, In emphasis the recorded. also are shipping inland to related 2016, of 12%. As deviations currently is inspections of number the to relation in deviations of number The vessels. going sea- for recorded only were deviations and 2015,Until inspections 2016. for calculation arelative perform We will accidents. nautical 44 2015 were In there 12.9 from (2014) increasing: 15.8% to gradually (2015). is rebates environment-related for eligible ships of percentage The STATUS MID2016 - THEMES

31 32

COLOPHON

Havenbedrijf Amsterdam NV De Ruijterkade 7 1013 AA Amsterdam P.O. Box 19406 1000 GK Amsterdam +31 (0)20 5234500 www.portofamsterdam.com

First edition: October 2016 This is the 2nd edition, February 2017 Would you like to know more about our sustainability policy? If so, please contact:

Linda van Waveren CSR Programme Manager Tel.: +31 (0)20 523 45 38 Mobile: +31 (0)6 83 64 49 59 [email protected]

You can find up-to-date information on www.portofamsterdam.com/en/sustainability