Jobcentre Plus Annual Report and Accounts 2008 – 2009 HC 593 ISBN 978 0 10 296101 0 CORRECTION Page 17 – Environmental targets The second line of the table should read: Baseline 2007- 2008- 2010- 2008 2009 2011 Target Business Road 28,053 31,845 29,789 23,845 Travel – (,000s) Miles July 2009 London: The Stationery Office Jobcentre Plus Annual Report & Accounts 2008-2009 Jobcentre Plus Annual Report & Accounts 2008-2009 Presented to the House of Commons pursuant to Section 7(2) of the Government Resources and Accounts Act 2000. Ordered by the House of Commons to be printed on 20 July 2009. HC 593 London: The Stationery Office £19.15 © Crown Copyright 2009 The text in this document (excluding the Royal Arms and other departmental or agency logos) may be reproduced free of charge in any format or medium providing it is reproduced accurately and not used in a misleading context. The material must be acknowledged as Crown copyright and the title of the document specified. Where we have identified any third party copyright material you will need to obtain permission from the copyright holders concerned. For any other use of this material please write to Office of Public Sector Information, Information Policy Team, Kew, Richmond, Surrey TW9 4DU or e-mail:
[email protected] ISBN: 9 78 010296 1010 Contents Chief Executive review 2 Our services 4 Our priorities for 2008-2009 5 Delivering through challenging times 6 Transforming our services 8 Delivering our performance 12 Delivering services more efficiently and effectively 18 Delivering our Values through our people 22 Management commentary on the Annual Accounts 24 Remuneration report 30 Appendix 1 36 External recruitment for 2008-2009 Annual Accounts 39 1 Chief Executive review In 2008-2009 Jobcentre Plus responded very positively and effectively in supporting our customers through the onset of the economic downturn, at the same time as we delivered the Government’s welfare reform initiatives.