ISSN 1758-7719

Coaching Psychology International

VOLUME 10, ISSUE 1 Summer 2017

“Leading the development of coaching psychology around the world” Volume 10, Issue 1

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2 Coaching Psychology International. © International Society for Coaching Psychology 2017 Volume 10, Issue 1

ISSN 1758-7719 Coaching Psychology International

Volume 10, Issue 1

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Coaching Psychology International. © International Society for Coaching Psychology 2017 3 Volume 10, Issue 1

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4 Coaching Psychology International. © International Society for Coaching Psychology 2017 Volume 10, Issue 1

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Coaching Psychology International. © International Society for Coaching Psychology 2017 5 Volume 10, Issue 1

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6 Coaching Psychology International. © International Society for Coaching Psychology 2017 Volume 10, Issue 1

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Coaching Psychology International. © International Society for Coaching Psychology 2017 7 Volume 10, Issue 1

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8 Coaching Psychology International. © International Society for Coaching Psychology 2017 Volume 10, Issue 1

Figure 1: Benefits of Parent Coaching

CREATINGāBETTERāRESULTS āCLIENTāSELF QUALITATIVEāINTERVIEWSāWITHāFOURTEENāFAMILYā CON÷DENCE āANDāFAMILYāLIFEāSATISFACTION LIFEāCOACHES āSEVERALā&AMILYā3CIENCE ā !āGRAPHICāMODELāBEINGāDEVELOPEDāBYā 0SYCHOLOGY āANDā#OACHINGā0SYCHOLOGYā 7ALTERā āDEMONSTRATESāHOWāFAMILYāLIFEā THEORIESāWEREāREFERENCEDā!LLEN ā"AKER āā COACHESāINTERSECTāTHEā÷ELDSāOFāEDUCATING ā -ACHARA ā āā COUNSELING āANDāCONSULTINGāSEEā&IGUREā ā &,#SāRELIEDāONā!DLERIANāPARENTINGā P āā3O āANā&,#āWOULDāFACILITATEāAāFAMILYlSā THEORIES āSYSTEMSāTHEORIES āRELATIONSHIP KNOWLEDGEāANDāEMPOWERāTHEIRāCHANGEā COMMUNICATIONāTHEORIES āHUMANISTICā THROUGHāCOACHINGāTECHNIQUESāā-OVINGāAWAYā THEORIES āDEVELOPMENTALāTHEORIES āPOSITIVEā FROMāTHEāCOACHINGāCENTERāLEADSāTOāMOREā PSYCHOLOGY āCHANGEāTHEORYāANDāSTRENGTHSā IMBALANCEāOFāROLES āWITHāTHEāEDUCATORāASāā BASEDāAPPROACHESāā4ECHNIQUESā&,#SāHADāINā ANāEXPERTāā COMMONāINCLUDEDāSUPPORT āLISTENINGāSKILLS ā )NāPRACTICE āFAMILYāLIFEāCOACHESāDEPENDāONā CLIENT CENTEREDāPERSPECTIVES āEFFECTIVEāHELPā AāVARIETYāOFāTHEORETICALāFOUNDATIONSāANDā GIVING āANDāTRANSLATIONALāSKILLSāā4HROUGHā TECHNIQUESāTOāSUPPORTāFAMILIESāASāTHEYā THEIRāTHEORETICALāGROUNDINGāANDā NAVIGATEāTHROUGHāAāVARIETYāOFāLIFEāISSUESā)Nā COMPETENCIES āFAMILYāLIFEāCOACHESāWEREāABLEā

Coaching Psychology International. © International Society for Coaching Psychology 2017 9 Volume 10, Issue 1

Figure 2: The Intersection of Family Life Coaching

TOāHELPāFAMILIESāNAVIGATEāTHROUGHā WORKāWITHāFAMILIESāā!LTHOUGHāCERTI÷CATIONSā RELATIONSHIP āCOMMUNICATION āANDā INāPARENTāCOACHINGāASāWELLāASāFAMILYā NORMATIVEāFAMILYāISSUES āMOVINGāTHEMā COACHINGāDOāEXISTāTHROUGHāINDIVIDUALā FORWARDāONāSELF IDENTI÷EDāGOALS COMPANIESāORāUNIVERSITIES āTHEREāISāNOā RECOGNIZEDāCONSISTENCYāINāTHEāTRAININGSāTHATā Future Challenges PARTICIPANTSāRECEIVEā+RUENEGEL &ARR ā!LLENāā 4HREEāIMMEDIATEāANDāMAJORāCHALLENGESāFORā -ACHARA ā āā THEā÷ELDāOFāFAMILYāLIFEāCOACHINGāAREā 7HENāAāPROFESSIONALāBODYāSUCHāASāā #REDENTIALING#ERTI÷CATION ā.ETWORKING ā &,#!āSETSāSTANDARDS āFAMILIESāANDāOTHERā ANDā2EIMBURSEMENT āALLāOFāWHICHāMUSTāBEā PROFESSIONALSāHAVEāAāREFERENCEāPOINTāFORā ADDRESSEDāTOāESTABLISHāPROFESSIONALā DETERMININGāWHICHāCOACHESāHAVEāTHEā CREDIBILITY BACKGROUNDāANDāKNOWLEDGEāTHATāISāā MOSTāRELIABLEāANDāINFORMEDāā7HILEāā Credentials and Certifications THISāISāANāISSUEāINāPROGRESS āTHEREāISā 4HEREāNEEDSāTOāBEāAāUNI÷ED āCONSISTENTā CURRENTLYāNOāUNIVERSALāCREDENTIALāTHATā CERTI÷CATIONāFORāFAMILYāLIFEāCOACHESāANDā SIGNI÷ESāCOMPETENCE CREDENTIALINGāOFāPROGRAMSāTOāENSUREāQUALITYā 4HOSEāWHOāWORKāASāCOACHESāWITHāFAMILIES ā

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ANDāTHOSEāWHOāAREāLOOKINGāTOāCHANGEā OPPORTUNITIESāFORāFAMILYāANDāPARENTāSUPPORTā CAREERSāTOāCOACHINGāORāADDāCOACHINGāASāAā SERVICESā*ONES ā!LLEN āā"ARNES ā ā&AMILYā SKILLāTOāTHEIRāCURRENTāWORK āHAVEāEXPRESSEDāAā LIFEāCOACHESāHELPāFAMILIESāSETāGOALSāANDā DESIREāTOāRECEIVEāAāNATIONALLY RECOGNIZEDā INCREASEāFAMILYāCOHESIONāANDāSATISFACTIONā CERTI÷CATEāINāPARENTāCOACHINGāORāFAMILYāLIFEā 4HESEāFAMILIALāSUPPORTSāAREāINāLINEāWITHā COACHINGā+RUENEGEL &ARR ā!LLENāā-ACHARA ā THEāEFFORTSāOFāFAMILYāSCIENCEāPRACTITIONERSā  āā4HUSāTHEāCERTIFYINGāPROGRAMāMUSTāBEā TOāRECEIVEāPAYMENTāFORāSUCHāSERVICESāSINCEā CREDENTIALED āTHEREBYāOFFERINGāRIGOROUS ā SUCCESSāATāHOMEāSPILLSāOVERāTOāWORK āSCHOOLā RESEARCH BASEDāINFORMATIONāā4HEā&AMILYā,IFEā ANDāCOMMUNITY āCREATINGāMOREāPRO SOCIAL ā #OACHINGā!SSOCIATIONāISāCURRENTLYā POSITIVEāBEHAVIORSāANDāATTITUDESāā#OACHESā BEGINNINGāTHEāPROCESSāOFāCREATINGāAā COLLABORATEāWITHāFAMILIESāBYāUSINGāBOTHā CERTI÷CATIONāFORāINDIVIDUALS āASāWELLāASāAā PREVENTIONāANDāMEDIATIONāā7ITHāSUCHā CREDENTIALāFORāPROGRAMS PROFOUNDāBENE÷TS āTHEā53āWOULDāDOāWELLā TOāFOLLOWāTHEāMODELāOFāCOUNTRIESāTHATāDOā Networking OFFERāINSURANCEāREIMBURSEMENTāTOāFAMILIESā .ETWORKING āBOTHāWITHINāTHEā÷ELDāANDāFORā FORāCOACHINGāCOSTSāā%VERYāFAMILYāCANāBENE÷Tā INDIVIDUALāFAMILYāLIFEāCOACHES āISāALSOā FROMāFAMILYāLIFEāCOACHINGāBUTāUNTILāSERVICESā NECESSARYāFORāTHEā÷ELDāTOāGROWāā.ETWORKINGā CANāBEāREIMBURSEDāATāSOMEāLEVELāTHROUGHā AMONGāFAMILYāLIFEāCOACHESāWILLāHELPāTHEMā INSURANCE āCOACHINGāWONlTāBEāACCESSIBLEāTOā GROWāPROFESSIONALLY āWHILEāSHARINGā ALLāFAMILIES TECHNIQUESāANDāSUPPORTāā.ETWORKINGāALSOā )NāORDERāTOāGROWāANDāDEVELOPāTHEāLEVELāOFā INCLUDESāCOLLABORATIONāBETWEENā÷ELDSāā PROFESSIONALISMāCRUCIALāFORāMEANINGFULā SUCHāASā#OACHINGā0SYCHOLOGY ā(UMANā WORKāWITHāFAMILIES āEACHāOFāTHEāABOVEāISSUESā $EVELOPMENT ā0OSITIVEā0SYCHOLOGY ā&AMILYā MUSTāBEāADDRESSEDāā&AMILIESāMUSTāHAVEā 3CIENCE āASāWELLāASāADVERTISINGāTHEIRāSERVICESā ACCESSāTOāCOMPETENTāFAMILYāLIFEāCOACHES āWHOā TOāFAMILIESāā AREāSUPPORTEDāEMOTIONALLYāANDā÷NANCIALLYā &AMILIESāNEEDāTOāBEāABLEāTOā÷NDāCOACHESā FORāTHEāWORKāTHATāTHEYāDO THATāHAVEāTHEāTHEORETICALāANDāPRACTICALā FOUNDATIONāBESTāSUITEDāTOāHELPāWITHāFAMILYā Professionalizing the Field ISSUESā!āNETWORKāOFāCERTI÷EDāFAMILYāLIFEā )Nā āAāGROUPāOFāFAMILYāPROFESSIONALSā COACHESāWOULDāBEāAāRESOURCEāFORāFAMILIES āASā CAMEāTOGETHERāWITHāAāCOMMONāINTERESTāINā WELLāASāHELPāINDIVIDUALāCOACHESāWITHāTHEIRā THEā÷ELDāOFāFAMILYāLIFEāCOACHINGāā4HEāMAINā BUSINESSES GOALāFORāTHISāGROUPāWASāTOāPROFESSIONALIZEā THEā÷ELDāā4HEāRESULTāOFāINITIALāWORKāBYāTHISā Reimbursement GROUPāLEDāTOāTHEāCREATIONāOFāTHEā&AMILYā,IFEā &INALLY āREIMBURSEMENTāFORāSERVICESāISāANā #OACHINGā!SSOCIATIONā&,#! ā&,#!āWASā IMPORTANTāGOALāFORāFAMILYāLIFEāCOACHESā4HEREā ESTABLISHEDāINāāTOāOFFERāSUPPORTāTOā ISāCLEARāLITERATUREāTHATāSHOWSāTHEāIMPACTāOFā COACHESāANDāMOVEāTOWARDāAāUNI÷EDā POSITIVEāFAMILIALāRELATIONSHIPSāONāTHEāHEALTHā CREDENTIALāANDāCERTI÷CATIONāTHATāWOULDā OUTCOMESāOFāCHILDRENāANDāFAMILIES āANDā INDICATEāANāEVALUATEDāLEVELāOFāCOMPETENCEāTOā THEREāISāNEWāEMPHASISāONāCREATINGāBILLABLEā FAMILIESāLOOKINGāFORāCOACHESāā

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&,#!āHASāCREATEDāAāWEBSITEā POSITIVEāPSYCHOLOGY āLIFESPANāDEVELOPMENT ā øCASSOCIATIONORG āANDāESTABLISHEDāAā ANDāCOACHINGāPSYCHOLOGYāTHEORIES āFAMILYā SOCIALāMEDIAāPRESENCEā&ACEBOOK ā4WITTER ā LIFEāCOACHESāWORKāWITHāPARENTS āCOUPLES ā )NSTAGRAM āANDā,INKED)Nāā!LTHOUGHāSTILLāINā TEENS āANDāENTIREāFAMILIESāINāORDERāTOāHELPā THEāBEGINNINGāSTAGES āTHESEāOFFERāAā THEMāACHIEVEāTHEIRāPERSONALāANDāFAMILY PLATFORMāOFāSUPPORTāFORā&,#Sāā&,#!āHASāALSOā IDENTI÷EDāGOALSāāā!āFAMILYāSTANDSāTOāMAKEā BEGUNāTOāPROVIDEāWEBINARSāONāTOPICSāTHATā POSITIVEāSTRIDESāINāTERMSāOFāSENSEāOFā MEMBERSāHAVEāREQUESTEDāANDāISāINāTHEā DIRECTION āGOAL SETTING āPROBLEM SOLVING ā PLANNINGāSTAGEāFORāAāCONFERENCEāINāāā ANDāOVERALLāFAMILYāSATISFACTIONāANDā 7EBINARSāANDāCONFERENCESāNOTāONLYā COHESIONāā PROVIDEāCONTINUINGāEDUCATIONāFORāCOACHES ā (OWEVER āRESEARCHāALSOāSHOWSāMINIMALā BUTāALSOāAāCHANCEāTOāCONNECTāANDāSUPPORTā STANDARDSāEXISTāFORāTHOSEāWHOāPROVIDEā EACHāOTHERlSāWORKāā FAMILYāLIFEāCOACHINGāSERVICESāā!LTHOUGHā &,#! āHEADQUARTEREDāINā.ORTHā#AROLINA ā CERTI÷CATIONSāINāPARENTāCOACHINGāASāWELLāASā HASāWELLāOVERāāMEMBERSāFROMāALLā FAMILYāCOACHINGāDOāEXIST āTHEāCERTI÷CATIONSā PROFESSIONSāANDā÷ELDSāANDāISāOPENāTOā AREāCURRENTLYāOFFEREDāTHROUGHāINDIVIDUALā MEMBERSāWORLD WIDEāā!LTHOUGHāITāISāANāā COMPANIESāORāUNIVERSITIESāā4HEREāAREāNOā ALL VOLUNTEERāORGANIZATIONāATāTHISāPOINT ā GLOBALLYāRECOGNIZEDāCREDENTIALSāFORā &,#!āWILLāSOONāBEGINāSEEKINGāGRANTSāANDā PROGRAMSāORāTRAININGāSTANDARDSāFORā FUNDINGāTOāFORMALIZEāANDāPROFESSIONALIZEā INDIVIDUALSāā4HEā&AMILYā,IFEā#OACHINGā THEāORGANIZATIONāā&,#!āISāINāTHEāPROCESSāOFā !SSOCIATIONāINTENDSāTOāCHANGEāTHATāā DEVELOPINGāSTANDARDSāANDāAāCREDENTIALING 2EPRESENTATIVESāFROMāVARIOUSāSTATESāANDā CERTI÷CATIONāPROCESSāFORāFAMILYāLIFEāCOACHESā NATIONSāAREāCOMINGāTOGETHERāTOāCREATEāANā ANDāTHOSEāPROGRAMSāWHOāOFFERāCOURSESāā OVERARCHINGāCREDENTIALINGāPROCESSāā ANDORāCERTI÷CATIONāā )NāORDERāTOāWORKāWITHāFAMILIESāINāAā RESPECTFUL āRESEARCH BASED āPOSITIVEā Summary MANNER āITāISāINCUMBENTāONāTHEāFAMILYāLIFEā )NāRESPONSEāTOāAāCOMPELLINGāNEEDāFORāTHOSEā COACHINGā÷ELDāTOāMOVEāQUICKLYāANDā WHOāCOACHāCOUPLES āPARENTSāANDāFAMILIES āAā DILIGENTLYāTOāESTABLISHāSOLIDāSTANDARDSāBOTHā NEWāORGANIZATIONāCALLEDā&AMILYā,IFEā FORāINDIVIDUALāCOACHESāASāWELLāASāCOACHā #OACHINGā!SSOCIATIONā&,#! āHASāBEENā TRAININGāPROGRAMSā7ITHāPOSITIVEāRESEARCHā ESTABLISHEDāā!SāCOACHINGāPSYCHOLOGYā RESULTSāTHUSāFAR āQUALITYāSERVICESāWILLāMOSTā GROWSāRAPIDLYāAROUNDāTHEāWORLD āMANYā SURELYāCONTINUEāTOāOFFERāBENE÷TSāTOāFAMILIESā COACHESā÷NDāTHEMSELVESāINāTHEāPOSITIONāOFā HEREāINāTHEā53āASāWELLāASāACROSSāTHEāWORLDāā WORKINGāDIRECTLYāORāINDIRECTLYāWITHāFAMILYā 4HEā&AMILYā,IFEā#OACHINGā!SSOCIATIONāHASā ISSUES āYETāHAVEāLIMITEDāIFāANY āKNOWLEDGEā CHOSENāTOāANSWERāTHEāCHALLENGEāOFā ONāHOWāTOāASSISTā2OOTEDāINāFAMILYāSCIENCE ā PROVIDINGāTHOSEāQUALITYāSERVICES

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References Reimbursement for Parenting Education Services Allen, K. (2016). Theory, Research, and Practical to Promote Family Health and Wellbeing. Guidelines for Family Life Coaching. Dordrecht, Retrieved from http://npen.org/wp-content/ Netherlands: Springer. uploads/2016/10/Reimbursement-for-PE-paper_ Allen, K.; Baker, T.; and Machara, M. (2017). Family final.pdf life coaching: A qualitative look at a growing Kruenegel-Farr, D., Allen, K., and Machara, M. family practice. In the review process. (2016). Family and parent coaching certification Anu Family Services. (2013). Parent Coaching. processes: What do current programs do? Family https://www.anufs.org/programs/parent_ Science Review, 21, 77-93. coaching/ NCFR (2017). Family life education content areas. Burr, W. & Leigh, G. (1983). Famology: A new Accessed March 2017. https://www.ncfr.org/sites/ discipline. Journal of Marriage and the Family, 45, default/files/fle_content_areas_2014_0.pdf 467-480. NCFR Task Force (1987). A recommendation Center (2017). Center on the Developing Child, about the identity of the Family Discipline, Family Harvard University. Building Adult Capabilities to Science Review, 1, 48-52. Improve Child Outcomes: A Theory of Change. Timmer, S., Zebell, N., Culver, M., & Urquiza, A. Accessed March 2017. http://developingchild. (2010). Efficacy of adjunct in-home coaching to harvard.edu/resources/building-adult-capabilities- improve outcomes in parent-child interaction to-improve-child-outcomes-a-theory-of-change/ therapy. Research on Social Work Practice, 20(1), Dunsmore, J., Booker, J., Ollendick, T. (2013). 36-45. Parental emotion coaching and child emotion Theeboom, T., Beersma, B., & Van Vianen, A. regulation as protective factors for children with (2013). Does coaching work? A meta-analysis on oppositional defiant disorder. Social Development, the effects of coaching on individual level 22, 444-466. outcomes in an organizational context. The Feenstra, B., Lawson, M., Harrison, D., Boland, L., & Journal of Positive Psychology, 9(1), 1-18. Stacey, D. (2015). Decision coaching using the Wacker, D., Lee, J., Dalmau, P., Kopelman, T., Ottawa Family Decision Guide with parents and Lindgren, S., Kuhle, J., & Waldron, D. (2013). their children: A field testing study. BMC Medical Conducting functional communication training Informatics & Decision Making, 15, 1-10. via telehealth to reduce the problem behavior of FLCA (2017). Who are we? Family Life Coaching young children with autism. Journal of Association. Accessed March 2017. Developmental and Physical Disabilities, 25, flcassociation.org. 35-48. Hamren, K. & Quigley, S. (2012). Implementing Walter, M. S. (2015). Conceptualizing family life coaching in a natural environment through coaching. In preparation at UNC-Chapel Hill, Distance Technologies. Volta Review, 112, 403-407. North Carolina. ICF (2017). Individual Credentialing: Core Wisconsin (2014). Wisconsin Office of Children’s Competencies. Accessed March 2017. Mental Health 2014 report to the Wisconsin www.coachfederation.org. Legislature. http://lrbdigital.legis.wisconsin.gov/ cdm/ref/collection/p16831coll6/id/423 Jones, S., Allen, K., & Barnes, J. (2016).

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Biographies +IMBERLYā!LLEN ā0H$ ā"## ā#&,%āISāANā -ARGARETā-ACHARAā0H$ ā#&,%āRECEIVEDāHERā !SSOCIATEā0ROFESSORāANDā%XTENSIONā3PECIALISTā DOCTORATEāFROMāTHEā5NIVERSITYāOFā+ENTUCKYāINā ANDā$IRECTORāOFā'RADUATEā0ROGRAMSāATā.ORTHā &AMILYā3TUDIESāā3HEāISāCURRENTLYāANā!SSOCIATEā #AROLINAā3TATEā5NIVERSITYā$Rā!LLENāHASāOVERāā 0ROFESSORāINāTHEā$EPARTMENTāOFā(UMANā3CIENCESā YEARSāEXPERIENCEāWORKINGāWITHāVULNERABLEāYOUTHā ATā4ENNESSEEā3TATEā5NIVERSITYāā3HEāTEACHESā ANDāTHEIRāFAMILIESāANDāHASāRESEARCHāINTERESTSāINā RESEARCH āPARENTING āDEVELOPMENT āANDāFAMILYā FAMILYāLIFEāCOACHING āTEACHINGāWITHāTECHNOLOGY ā RELATIONSHIPSāCLASSESā$Rā-ACHARAāADVISESā TEENāPARENTING āANDāRELATIONSHIPāEDUCATIONā$Rā (UMANā3CIENCESāSTUDENTSāWHOāPURSUEāAā !LLENāISāAUTHORāOFāTHEāBOOKā4HEORY ā2ESEARCH ā CONCENTRATIONāINā#HILDā$EVELOPMENTāANDā&AMILYā ANDā0RACTICALā'UIDELINESāFORā&AMILYā,IFEā 3TUDIESā$Rā-ACHARAāISāALSOāAā#ERTI÷EDā&AMILYā #OACHINGāANDā#REATINGā3AFEāANDā)NCLUSIVEā9OUTHā ,IFEā%DUCATORāANDāISāTHEāCURRENTā3ECRETARYāFORā %NVIRONMENTSā!ā'UIDEāTOā"ULLINGā0REVENTIONā THEā&AMILYā,IFEā#OACHINGā!SSOCIATIONāā)NāTHEā 0ROGRAMSāā3HEāISāTHEāCURRENTā#HAIRāOFāTHEā&AMILYā PAST ā$Rā-ACHARAāHASāWORKEDāINāCHILDCAREā ,IFEā#OACHINGā!SSOCIATIONāANDāISāAā#ERTI÷EDā CENTERS āINāGROUPāHOMESāFORāCHILDREN āANDāWITHā &AMILYā,IFEā%DUCATOR FAMILIESāOFāCHILDRENāWITHāSEVEREāEMOTIONALā %MAILāā+IMBERLY?ALLEN NCSUEDUā DISORDERSāā % MAILāMMACHARA TNSTATEEDU 4INAā&EIGALā-3%DāISāAāFORMERāSCHOOLā PSYCHOLOGISTāWHOāOFFERSāCOACHINGāINā0RESENTā $EBBIEā+RUENEGEL &ARRā0H$āISāANāADJUNCTā -OMENTā0ARENTINGā4INAāISāTHEā$IRECTORāOFā PROFESSORāINāTHEā0SYCHOLOGYā$EPARTMENTāATā.EWā &AMILYā%NGAGEMENTāATā!NUā&AMILYā3ERVICES ā)NC ā %NGLANDā#OLLEGEāASāWELLāASāTHEā$EPARTMENTāOFā ANDāFOUNDERāOFāTHEā#ENTERāFORāTHEā#HALLENGINGā !GRICULTUREāANDā(UMANā3ERVICESāATā.ORTHā #HILD āINā3Tā0AUL ā-. āWHEREāSHEāSHARESāHIGHLYā #AROLINAā3TATEā5NIVERSITYāā3HEāALSOāOWNSāHERā SUCCESSFULāTECHNIQUESāTOāTRANSFORMāCHALLENGINGā OWNāBUSINESSāCALLEDā&LOURISHINGā&AMILIESā BEHAVIORāINāCHILDRENāOFāALLāAGESā(ERāBOOK ā4HEā FAMILYNHCOM āWHEREāSHEāWORKSāINDIVIDUALLYā 0OCKETā#OACHāFORā0ARENTSā9OURā4WO 7EEKā'UIDEā WITHāFAMILIESāANDāOFFERSāVARIOUSāWORKSHOPSāONā TOāAā$RAMATICALLYā)MPROVEDā,IFEāWITHā9OURā FAMILY RELATEDāTOPICSāā$Rā+RUENEGEL &ARRā )NTENSEā#HILDāWHICHāINCLUDESāTHEā#$ āmā RECEIVEDāHERā0H$āINā(UMANā$EVELOPMENTāANDā -INUTESāWITHā0ARENTā#OACHā4INAā&EIGALnāHASā &AMILYā3TUDIESāFROMāTHEā5NIVERSITYāOFā.ORTHā EARNEDā÷VE STARāREVIEWSāONāAMAZONCOMā3HEā 4EXASāANDāISāTHEāCURRENTā6ICEā#HAIRāFORā&AMILYā SPEAKSāREGULARLYāFORāAāWIDEāVARIETYāOFāRADIOāANDā ,IFEā#OACHINGā!SSOCIATION TELEVISIONāSHOWS āCONFERENCES āSCHOOL ā %MAILāāDSKF MYGSCCOM COMMUNITYāEDUCATION āCHURCH āANDāSERVICEā ORGANIZATIONSāā4INAāCURRENTLYāSERVESāASāTHEā 4REASURERāFORāTHEā&AMILYā,IFEā#OACHINGā !SSOCIATION %MAILāTINA PARENTINGMOJOCOMā

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(OWāTOāSTUDYāCAUSALāPROCESSESāINāCOACHING ā !PPLYINGāTHEā!DJUDICATEDā#ASEā3TUDYā-ETHODā TOāCOACHINGā!āRESEARCHāPROTOCOL

:SËFIAā!NNAā5TRY ā 3TEPHENā0ALMER ā 6INCEā3ZÁKELY ā "¹LINTā-EZÎFFYāā "ORB¹LAā*OHNSEN

Abstract TāISāWELLāESTABLISHEDāTHATāCOACHINGā 4HISāISāAāRESEARCHāPROTOCOLāFORāAāSTUDYā WORKSāEG ā4HEEBOOM ā"EERSMAāāVANā INTOāTHEāCAUSALāPROCESSESāINāCOACHING ā 6IANEN ā āBUTāLESSāISāUNDERSTOODā APPLYINGāTHEā!DJUDICATEDā#ASEā3TUDYā HOWāEXACTLYāCOACHINGāWORKS ā -ETHODāTOāCOACHINGāUSINGāTHEā !LTHOUGHā2ANDOMIZEDāCONTROLLEDā (ERMENEUTICā3INGLEā#ASEā%F÷CACYā )TRIALSā2#4 āAREāCONSIDEREDāTOāBEāTHEāGOLDā $ESIGNā(3#%$ āDEVELOPEDāBYāā STANDARDāINāRESEARCH ā2#4SāMAYāNOTāPROVIDEā 2OBERTā%LLIOTT ALLāTHEāANSWERSāTOāEXPLAINāHOWāCOACHINGā ACTUALLYāWORKS āBECAUSEā l +EYWORDSā!DJUDICATEDā#ASEā3TUDY āRESEARCHā ā$OESāNOTāTAKEāINTOāACCOUNTāREAL LIFEā PROTOCOL ā(ERMENEUTICā3INGLEā#ASEā%F÷CACYā COMPLEXITYā l $ESIGN āCOACHINGāPSYCHOLOGY ā#AUSALLYāEMPTYāDOESāNOTāEXPLAINāSPECI÷Cā NATUREāOFāCAUSALāRELATIONSHIPāATāINDIVIDUALā LEVELā lā0OORā'ENERALIZABILITYāTOā3INGLEā#ASESāDOESā NOTāACCOUNTāFORāOTHERāFACTORSāRESPONSIBLEāFORā

Coaching Psychology International. © International Society for Coaching Psychology 2017 15 Volume 10, Issue 1

CHANGE āORāTHATāTHEāCHANGEāMIGHTāBEāILLUSORYā OVERāTHEāCOURSEāOFāCOACHING ā %LLIOTT ā ā  ā)SāTHISāCHANGEāSUBSTANTIALLYāDUEāTOāTHEā EFFECTāOFāTHEāCOACHING ā 3INGLEāCASESāCANāPROVIDEāRICHāDESCRIPTIONSāOFā  ā7HATāFACTORSāINCLUDINGāMEDIATORāORā THEāCHANGEāPROCESS āHOWEVER āITāISāNOTā MODERATORāVARIABLES āMAYāBEāRESPONSIBLEāFORā CONSIDEREDāASāAāRELIABLEāSOURCEāOFāEVIDENCEāINā THEāCHANGE āADAPTEDāFROMā3TEPHENāETāAL ā ā RESEARCHāBECAUSEā Pā ā lā)TāCANāRELYāONāANECDOTALāEVIDENCEā lā#ANāBEāINøUENCEDāBYāTHEāSOLEāRESEARCHERlSā Requires a rich data set: CON÷RMATORYāBIASESā !āMIXāOFāAPPROPRIATELYāDETAILEDāQUALITATIVEā lā.ARRATIVEāSOOTHINGāCANāDISTORTāTHEāEVIDENCEā ANDāQUANTITATIVEāDATAāMUSTāBEāCOLLECTEDā -C,EOD ā ā DEPENDINGāONāTHEāRESEARCHāQUESTIONā-C,EODā ā#OOPER ā āFROMāBEFORE āDURING āAFTERā !āRECENTāDEVELOPMENTāINāTHERAPYāRESEARCHā ANDāATāFOLLOW UPSāOFāCOACHINGā ISāTOāAPPLYāAāRIGOURS āSYSTEMATICāAPPROACHā INāTERMSāOFāDATAāCOLLECTIONāANDāANALYSISāTOā Points to establish links between CASEāSTUDIESāTOāUNDERSTANDāHOWāTHERAPYā process and outcome: HAPPENSā-C,EODāā#OOPER ā ā lā2ETROSPECTIVEāATTRIBUTIONāCOACHEE &URTHER āTOāENHANCEāCREDIBILITYāOFāCASEā THINKSāCOACHINGāHELPEDāTOāCHANGE ā STUDIES āANāADJUDICATEDāAPPROACHāUSED ā lā0ROCESS OUTCOMEāMAPPINGāCLEARāLINKS WHEREāAāGROUPāOFāRESEARCHERSāANALYSESāTHEā BETWEENāCOACHINGāEVENTSāANDāTHEāPOST CASEāFROMāBOTHāAF÷RMATORYāANDāSCEPTICā COACHINGāCHANGES ā PERSPECTIVESāANDāTHEIRāCONCLUSIONSāAREā lā7ITHIN COACHINGāPROCESSā āOUTCOME EVALUATEDāBYāAāSMALLāGROUPāOFāINDEPENDENTā CORRELATIONāCLEARāLINKSāBETWEENāPROCESS JUDGESā-C,EOD ā  EVENTSāANDāSUBSEQUENTāWEEKLYāOUTCOMES ā ā lā%ARLYāCHANGEāINāSTABLEāPROBLEMSā The aim of the study lā%VENT SHIFTāSEQUENCESāCOACHINGāEVENT 4OāTESTāTHEāSUITABILITYāOFāTHEā!DJUDICATEDā CANāBEāCLEARLYāLINKEDāTOāAāSTABLEāSHIFTāIN #ASEā3TUDYāAPPROACHāFROMāTHERAPYā COACHEElSāPROBLEMS ā RESEARCHāEG ā-C,EOD ā āTOāEXAMINEā CHANGEāPROCESSESāANDāEFFECTIVENESSāINā Points to build competing/alternative COACHING explanations for change in coaching: Points that the change was illusory: Design lā4RIVIALāORāNEGATIVEāCHANGEā #URRENTLY āTHEāMOSTāEVOLVEDāADJUDICATEDāCASEā lā3TATISTICALāARTIFACTSāMEASUREMENTāERROR STUDYāMETHODāISāTHEā(ERMENEUTICā3INGLEā#ASEā REGRESSIONāTOāTHEāMEAN āAND %F÷CACYā$ESIGNā(3#%$ āDEVELOPEDāBYā%LLIOTTā EXPERIMENTWISEāERROR ā %LLIOTT ā āā%LLIOTTāETāAL ā ā"ASEDā lā2ELATIONALāARTIFACTSāTRYINGāTOāPLEASEāTHE ONāTHEā(3#%$āTHEāFOLLOWINGāQUESTIONSāCANāBEā PRACTITIONERāORāRESEARCHER ā ASKEDā lā%XPECTANCYāARTIFACTSāEGāSELF PERSUASION  ā$IDāTHEāCOACHEEāCHANGEāSUBSTANTIALLYā THATāCHANGEāHAPPENED ā

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Points that change happened Materials because of something else than #ASEāBOOK coaching: l āā#OACHINGāPERSONALISATIONāFORMāADAPTEDā lā3ELF CORRECTIONāEGāSELF GENERATEDāRETURN FROMāWWWPLURALISTICTHERAPYCOM TOāBASELINEāFUNCTIONING ā lā#OACHlSāINFORMALāPOST SESSIONāNOTES lā%VENTSāOUTSIDEāOFāCOACHINGāEGāNEWāJOB lā#OACHEEāPOST SESSIONāFEEDBACKāFORMS CHANGEāINāRELATIONSHIPS ā ADAPTEDāFROMāWWWPLURALISTICTHERAPY lā0SYCHOBIOLOGICALāCAUSESāEGāCHANGEāIN COM MEDICATION ā lā'OALāATTAINMENTāFORMāADAPTEDāFROM lā2EACTIVEāEFFECTSāOFāRESEARCHāEGāTAKING WWWPLURALISTICTHERAPYCOM PARTāINāRESEARCHāACTIVITIESāENHANCES lā3ATISFACTIONāWITHāLIFEāSCALEā$IENERāETāAL OUTCOME ā!DAPTEDāFROMā%LLIOTT ā ā  lā#HANGEā)NTERVIEWāASāCITEDāINā-C,EOD Methodology  (3#%$āISāAāSYSTEMATIC āINTERPRETIVE āCRITICAL REøECTIVE āLEGALISTIC āMIXEDāMETHODSāRESEARCHā Procedure APPROACHāUSINGāAāWIDEāRANGEāOFāRESEARCHā #OACHINGāPROCEDUREāXāHOURāSESSIONS ā METHODSā3TEPHENāETāAL ā  GETTINGāINFORMEDāPROCESSāCONSENTSā (3#%$āANALYSISāPROCEDUREāGROUPāANALYSISā Participants WILLāTAKEāPLACEāWHEREāTHEāAF÷RMATIVEāANDā #OACHEEā YEAR OLDāMALEāEXPERIENCEDā SCEPTICāCASESāPRESENTāTOāEACHāOTHERāTHEIRā CAREERāRELATEDāMOTIVATIONALāCHALLENGESā4HEā ARGUMENTSāBASEDāONāTHEā(3#%$āPOINTSāANDā OUTCOMEāOFāHISāCASEāWASāAMBIGUOUS ENGAGEāINāAāDIALOGUE #OACHāCAREERāCOACHāWITHāāYEARSāPOST !DJUDICATIONāPROCEDUREāINDEPENDENTā TRAININGāEXPERIENCE JUDGESāWILLāEVALUATEāTHEāEF÷CACYāOFāTHEāCASE 2ESEARCHāTEAMāALLāWITHāBACKGROUNDāINā PSYCHOLOGY  Results ā!F÷RMATIVEāCASEāTHEāCOACHāANDāAN 4OāBEāANALYSED EXECUTIVEāCOACHāWITHāāYEARSāOFā EXPERIENCE Conclusion 3CEPTICāCASEāANāEXECUTIVEāCOACHāWITHā 4HEā!DJUDICATEDā#ASEā3TUDYāAPPROACHāANDā YEARSāOFāEXPERIENCEāANDāAāCOUNSELLING SPECI÷CALLYāTHEā(3#%$āMETHODāTAKENāFROMā PSYCHOLOGISTāWITHāāYEARSāOFāEXPERIENCEāIN THERAPYāRESEARCHāMAYāBEāSUITABLEāTOā COACHING EXAMINEāCHANGEāPROCESSESāANDā *UDGESāINDEPENDENTāCOACHINGāPROFESSIONALS EFFECTIVENESSāINāCOACHINGā

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References Stephen, S., Elliott, R., & Macleod, R. (2011): Diener, E., Emmons, R. A., Larsen, R. J., & Person-centred therapy with a client Griffin, S. (1985). The Satisfaction with Life experiencing social anxiety difficulties: A Scale. Journal of Personality Assessment, hermeneutic single case efficacy design, 49, 71-75. Counselling and Psychotherapy Research, Elliott, R. (2001). Hermeneutic single case 11:1, 55-6. efficacy design (HSCED): An overview. In K.J. Theeboom, T., Beersma, B., & van Vianen, A. Schneider, J.F.T. Bugental & J.F. Fraser (eds.), E.M. (2013). Does coaching work? A meta- Handbook of Humanistic Psychology analysis on the effects of coaching on (pp315-324). Thousand Oaks, CA: Sage. individual level outcomes in an Elliott, R. (2002). Hermeneutic Single Case organizational context. The Journal of Efficacy Design. Psychotherapy Research Positive Psychology, 9, 1, 1-18. http://dx.doi. 12(1) 1-21. org/10.1080/17439760.2013.837499 Elliott, R., Partyka, R., Alperin, R., Dobrenski, R., Wagner, J., Messer, S., Watson, J.C., & This paper is based on a Castonguay, L.J. (2009). An adjudicated poster presentation: hermeneutic single-case efficacy design Utry, Z.A., Palmer, S., Székely, V., Mezöffy, B., study of experiential therapy for panic/ & Johnsen, B. (2016). How to study causal phobia. Psychotherapy Research, 19, processes in coaching? Applying the 543-557. Adjudicated Case Study Method to coaching. A research protocol. Poster presentation at S. Stephen & R. Elliott (2011). Developing the International Society for Coaching the Adjudicated Case Study Method. Psychology, 6th International Congress of Pragmatic Case Studies in Psychotherapy, 7, Coaching Psychology, held on 26 July, 2017, 1, 12, pp. 230-241. in London. McLeod, J. (2010). Case Study Research in Counselling and Psychotherapy. London: Affiliations Sage. 1 Hungarian Association for Coaching McLeod, J., & Cooper, M. (2011). A protocol Psychology for systematic case study research in 2 ISCP International Centre for Coaching pluralistic counselling and psycho-therapy. Psychology Research Counselling Psychology Review, 26 (4), 47-58.

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Biographies PROJECTSāINāMULTINATIONALāENVIRONMENTSā(Eā :SË÷Aā!NNAā5TRYā-3CāISāAāCOACHINGā HASāAāSPECIALāINTERESTāINāSUPPORTINGāCOACHEESā PSYCHOLOGIST āSTUDIEDāATāTHEā5NIVERSITYāOFā%ASTā DEVELOPINGāTHEIRāSELF AWARENESSāANDāHELPINGā ,ONDONāFOLLOWINGāHERāPSYCHOLOGICALāSTUDIESāATā THEMāINāSELF DISCOVERYāINāNON DIRECTIVEāWAYS THEā5NIVERSITYāOFā'LASGOWā3HEāISāAāFULLāMEMBERā OFāTHEā)3#0āANDāTHEā(UNGARIANā!SSOCIATIONāFORā "ORB¹LAā*OHNSENāISāANāEXPERIENCEDāCOUNSELLINGā #OACHINGā0SYCHOLOGYā(!#0 ā3HEāISāINVOLVEDā PSYCHOLOGIST āSPECIALISTāINāCRISISāANDāTRAUMAāINā INāTHEāDEVELOPMENTāOFāAāPLURALISTICāAPPROACHāTOā (UNGARYā3HEāWORKSāINāAāSECONDARYāSCHOOLā COACHINGāANDāALSOāCOORDINATESāTHEāRESEARCHā WHEREāSHEāISāRESPONSIBLEāFORāTHEāMENTALāHEALTHā GROUPāINāTHEā(!#0 āWHEREāTHEYāAREāINTERESTEDā SUPPORTāOFāSTAFF āSTUDENTSāANDāTHEIRāFAMILIES ā INāADVANCEDāCASEāSTUDYāMETHODS PSYCHOLOGICALāMEASUREMENTSāANDāLECTURESāONā PSYCHOLOGYāRELATEDāTOPICSāINāCLASSESā3HEāTHOUGHTā 6INCEā3ZÁKELYā0H$āISāTHEāFOUNDERāANDā ORGANISATIONALāSAFETYāATā%,4%ā5NIVERSITYāANDā PRESIDENTāāOFāTHEā(UNGARIANā0SYCHOLOGICALā RUNSāAāPRIVATEāPRAXISāASāAāFAMILY āCHILDRENāANDā !SSOCIATIONlSā#OACHINGā0SYCHOLOGYā3ECTIONā ADOLESCENTāCOUNSELLOR āANDāLIFEāCOACH ANDāTHEā(UNGARIANā!SSOCIATIONāFORā#OACHINGā ā0SYCHOLOGYā6INCEāISāANāASSISTANTāPROFESSORāATā 0ROFā3TEPHENā0ALMERā0H$āISā#O ORDINATINGā THEā&ACULTYāOFā%DUCATIONāANDā0SYCHOLOGYāOFā $IRECTORāOFāTHEā)3#0ā)NTERNATIONALā#ENTREāFORā %ÎTVÎSā5NIVERSITYāWHEREāHEāTEACHESāCOACHINGā #OACHINGā0SYCHOLOGYā2ESEARCH ā$IRECTORāOFāTHEā PSYCHOLOGYāANDāPSYCHOLOGYāOFāLEADERSHIPā)Nā #OACHINGā0SYCHOLOGYā5NIT ā#ITY ā5NIVERSITYāOFā HISāINDEPENDENTāPRACTICEāHEāPROVIDESā ,ONDON āANDā$IRECTORāOFāTHEā#ENTREāFORā LEADERSHIPāANDāTEAMāCOACHINGāTOāBUSINESSā #OACHING ā,ONDONā(EāISā!DJUNCTā0ROFESSORāOFā CLIENTS #OACHINGā0SYCHOLOGYāATā!ALBORGā5NIVERSITY ā $ENMARK āANDā6ISITINGā0ROFESSORāOFā7ORKā "¹LINTā-EZÎFFYā-! ā-"!āISāAāFREELANCEā "ASEDā,EARNINGāANDā3TRESSā-ANAGEMENTāATā EXECUTIVEāCOACHāANDāCOACHINGāPSYCHOLOGISTā -IDDLESEXā5NIVERSITYā(EāISā#O EDITORāOFāTHEā WITHāAāSOLIDāBACKGROUNDāINāSOFTāSKILLSāANDāSALESā NEWā)3#0āSPONSOREDāPUBLICATION ā%UROPEANā TRAININGSāANDāORGANISATIONALāDEVELOPMENTā *OURNALāOFā!PPLIEDā0OSITIVEā0SYCHOLOGY

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#ONSCIOUSāLEADERSHIPāCOACHING

*OHNā2ENESCH

RINGINGāGREATERāCONSCIOUSNESSāTOā Abstract LEADERSHIPā÷LLSāONEāOFāTHEā 4HISāARTICLEāEMPHASIZESāTHEāIMPORTANCEā BIGGESTāNEEDSāOFāORGANIZATIONSā OFāCONSCIOUSNESSāINāTODAYlSā OFāALLāKINDSā"USINESSES ā ORGANIZATIONALāLEADERS āWHEREāCOACHESā GOVERNMENTS āACADEMIA ā ANDāCOACHINGāPSYCHOLOGISTSāNEEDāTOā HEALTHCAREāORGANIZATIONS āASāWELLāASāAā EMBODYāAāLEVELāOFāMINDFULNESSāANDāSELF " MULTITUDEāOFāPROFESSIONSāANDāTRADESāCANāALLā AWARENESSāTHATāRESONATESāWITHāTHEā BENE÷TāFROMāHAVINGāMOREāCONSCIOUSā ASPIREDāCONSCIOUSNESSāOFāTHEIRāCLIENTSā LEADERSHIPā 4HEāAUTHORāINCLUDESāANāEXPLANATIONāOFāAā #OACHINGāLEADERSāINāCONSCIOUSNESSā MODELāTHATāHEāCO DESIGNEDāWITHāHISā REQUIRESāAāUNIQUEāAPPROACHāSINCEāTHEāSUBJECTā BUSINESSāPARTNERāINā&UTURE3HAPERSā,,# ā ISāINEFFABLEā)TāREQUIRESāAāNON LINEARāHOLISTICā 4OMā%DDINGTON āTOāIDENTIFYāFOURāSTATESāOFā APPROACHāTHATāDE÷ESāSTRAIGHTāFACT LEARNINGāORā CONSCIOUSNESSāTHATāPEOPLEāLIVEāFROMā āASā SKILLāENHANCINGā PEOPLE āWORKERSāANDāLEADERS !SāPRINCIPALSāANDāCO FOUNDERSāOFā &UTURE3HAPERS ā,,# āANDāHAVINGāDEVELOPEDāAā +EYāWORDSāCONSCIOUSāLEADERSHIP ā CERTI÷CATIONāPROCESSāFORāEXECUTIVEāCOACHESā CONSCIOUSNESSāCOACHING āCOACHING āLEADERSHIPā OVERāTHEāPASTāSIXāORāSEVENāYEARS ā4OMāANDā)ā COACHING āEXECUTIVEāCOACHING āSTATESāOFā HAVEāOBSERVEDāTHATāTHEāINDIVIDUALāNEEDSāTOā CONSCIOUSNESS DISCOVERāFORāHIMSELFHERSELFāWHATāITāMEANSāTOā BECOMEāAāMOREāCONSCIOUSāANDāINTEGRATEDā HUMANāBEINGā4HEāDICTIONARIESāOFTENāDE÷NEā CONSCIOUSāASāMERELYāBEINGāAWAREā7Eā÷NDā THEREāTOāBEāCONSIDERABLYāMOREāNUANCEāINāTHEā USEāANDāMEANINGāOFāTHEāWORDā#ONSCIOUSNESSā ISāNOTāONLYāEXPANDINGāONElSāSELF AWARENESSā BUTāBEINGāRESPONSIBLEāFORāWHATāONEāISāAWAREā OF
ā4HISāISāTHEāACTIONāCOMPONENTāOFā

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CONSCIOUSNESSā#ONSCIOUSNESSāISāNOTāAāTHINGā WHOāHASāCONTRIBUTEDāTOāTHISāMODELā3OMEā ORāOBJECTāTOāBEāKNOWNā)TāISāKNOWINGāITSELFā WHOāHAVEāADDEDāTHEIRā÷NGERPRINTSāTOāITāALONGā /NEāOFāMYāFAVORITEāQUOTESāABOUTā THEāWAYāWEREāINøUENCEDāBYāMOTIVATIONALā CONSCIOUSNESSāANDāOURāINABILITYāTOāDE÷NEāITāISā THEORISTā!BRAHAMā-ASLOWāEGā-ASLOW ā FROMāTHEā"EHAVIORALāANDā"RAINā3CIENCESā*OURNALā   m#ONSCIOUSNESSāISāLIKEāTHEā4RINITYāIFāITāISā 4HEā#ONSCIOUSā,EADERSHIPā'ROUPā#,' ā EXPLAINEDāSOāTHATāYOUāUNDERSTANDāIT āITāHASNlTā HAVEāEXPANDEDāUPONāTHEāQUADRANTāMODELā BEENāEXPLAINEDāCORRECTLYnā*OYNT ā ā ANDāLABELEDāTHEIRāVERSIONām4HEā&OURā7AYSāOFā .ATURALLY āCOACHESāANDāCOACHINGā ,EADINGāINāTHEā7ORLDnāSEEā&IGUREā āPAGEā ā PSYCHOLOGISTSāOFFERINGāTHISāKINDāOFāEXECUTIVEā 4HEā#,'āPRINCIPALSāpā$IANAā#HAPMAN ā*IMā SUPPORTāMUSTāNOTāONLYāPOSSESSāTHEā $ETHMERāANDā+ALEYā7ARNERāāā+LEMPāpā KNOWLEDGEāANDāSKILLSāOFāTHEāPROFESSIONāBUTā ESTIMATEāTHATāMOSTāPEOPLEāSPENDāāOFāTHEIRā ALSOāEMBODYāCONSCIOUSNESSāTHEMSELVESā7Eā TIMEāINāTHEāLOWERāTWOāQUADRANTSāPERSONALā FOCUSāONāTHREEāKEYāSUBJECTSāWHENāTRAININGā COMMUNICATION ā-ARCHā ā ā OURāCOACHESā #,'āHAVEāDEVELOPEDāTHEāJARGONāOFā ā4HEāSUBJECTāOFāCONSCIOUSNESSāANDāITSā OPERATINGāFROMāAāPLACEāmABOVEāTHEāLINEnā RELATIONSHIPāTOāWHATāWEāCALLāTHEāmNEGATIVEāEGOnā VERSUSāmBELOWāTHEāLINEnāMEANINGāSOMEONEāISā ā0ARADIGMāCHANGEāANDā INāTHEāLOWERāTWOāQUADRANTSāBELOWāTHEāLINE ā ā3YSTEMSāTHINKINGā ORāTHEāUPPERāTWOāABOVEāTHEāLINE ā"EINGā BELOWāTHEāLINEāMEANSāONEāISāOPERATINGāOUTāOFā 7EāINCLUDEāTHEāLATTERāTWOāSINCEāOURāCOACHESā FEARāORāMISTRUSTāBEINGāABOVEāTHEāLINEāMEANSā ASPIREāTOāCHANGEāTHEāPARADIGMāOFāLEADERSHIPā ONEāISāOPERATINGāFROMāAāCONTEXTāOFāLOVEāORā INāTHEāWORLDāANDāONEāEXTREMELYāUSEFULāTOOLāINā TRUSTā4HEā#,'āPRINCIPALSāHAVEāPOPULARIZEDā BRINGINGāABOUTāTHATāMUCHāCHANGEāISāTOāLEARNā THESEāPHRASESāINāTHEIRāBOOKāpā4HEāā TOāTHINKāSYSTEMICALLYā #OMMITMENTSāOFā#ONSCIOUSā,EADERSHIPā -ODELSāAREāAāTIMEāHONOREDāMEANSāOFā $ETHMER ā#HAPMAN āā+LEMP ā  HELPINGāLEADERSāTOāNAVIGATEāCHANGE āHELPINGā THEMāIDENTIFYāWHEREāTHEYāAREāANDāWHEREāTHEYā The FutureShapers Model ASPIREāTOāBEā7EāUSEāAāMODELāWEāDEVELOPED ā &UTURE3HAPERS ā,,#āHASāINTEGRATEDāTHESEā BUILDINGāUPONāWHATāSEVERALāOFāOURāCOLLEAGUESā VARIOUSāCHARACTERISTICSāANDāCREATEDāAāPYRAMIDā HAVEāDONEā MODELāSEEā&IGUREā āPAGEā  /NEāMODELāTHATāWEāHAVEāFOUNDāTOāBEā PARTICULARLYāEFFECTIVEāISāBASEDāONāTHEāWORKāOFā 1. Life happens to me SEVERALāPEOPLE āASāOPPOSEDāTOāHAVINGāAāSINGLEā 0EOPLEāINāTHEā&IRSTā3TATEāOFāCONSCIOUSNESSā AUTHORā4HISāMODELāSHOWSāFOURāLEVELSāORāSTATESā EXPERIENCEāLIVINGāFROMāTHEāPERSPECTIVEāORā ANDāDEPICTSāTHEāLEVELSāINāQUADRANTS āSTARTINGā MINDSETāTHATāmLIFEāHAPPENSāTOāMEnā4HEYā INāTHEāLOWERāLEFT āMOVINGāCOUNTERCLOCKWISEā TENDāTOāREACTāTOāEXTERNALāFORCESāANDāFEELāAā ANDāREACHINGāTHEāHIGHESTāLEVELāINāTHEāUPPERā LACKāOFāCONTROL āANDāALSOāFEELāLIKEāTHEYlREāAā LEFTāQUADRANTā(ELENā!TTRIDGEāPERSONALā VICTIMāANDāNOTāRESPONSIBLEāFORāWHATā COMMUNICATION ā-AYā ā āOFāTHEā HAPPENSāTOāTHEMā4HEYāOFTENāTHINKā !CADEMYāFORā,EADERSHIPā#OACHINGā.,0āISāONEā SOMEONEāELSEāISāATāFAULTāORāSOMEONEāELSEāISā

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Figure 1: The Four Ways of Leading in the World (from Conscious Leadership Group)

TOāBLAMEāFORāTHEIRāCIRCUMSTANCESā THEāPOINT OF VIEWāTHATāmLIFEāHAPPENSāBYāāMEnā !āSENSEāOFāSCARCITYāGREATLYāINøUENCESā 4HEYāBELIEVEāTHEYāAREāINāCONTROL āNOTāREACTINGā THEIRāLIFEāANDāASāAāRESULT āTHEYāTENDāTOāLIMITā TOāEXTERNALāFORCESāORāPASTāCONDITIONINGā4HEYā THEIRāEXPERIENCINGāTHINGSāFULLYāORāWITHā LIVEāTHEIRāLIVESāFROMāAāFEELINGāOFāPERSONALā GUSTOā4OāTHEMāHAPPINESSāISāAāøEETINGā EMPOWERMENT āEVENāAPPRECIATIONāANDā MOMENTāANDāTHERElSāNEVERāENOUGHāTIMEā CURIOSITYāTHEYāHAVEāAāPREVAILINGāBELIEFāTHATā 4HEYāDONlTāHAVEāMUCHāSENSEāOFāPURPOSEā THEYāCREATEāTHEIRāOWNāREALITYāSOāPROBLEMSāAREā AND āINāAāLEADERSHIPāROLE āTHEYāTENDāTOāFEELā SOMETHINGāTOāBEāSOLVEDā4HEYāSEEKāSKILLā THEIRāFOLLOWERSāAREāINCOMPETENTāANDāITlSāAā MASTERYāANDāTHINKāPURPOSEāANDāHAPPINESSā BURDENāTOāLEADāTHEM AREāTHEIRSāTOāMASTERāTOOā

2. Life happens by me "OTHāOFāTHEāABOVEāSTATESāAREāBASEDāONā )NāTHEā3ECONDā3TATEāPEOPLEāLIVEāANDāLEADāFROMā NEGATIVEāEGOāpāONEāWHEREāTHEāPERSONāā

22 Coaching Psychology International. © International Society for Coaching Psychology 2017 Figure 2: Four States of Consciousness

HASāNOāCONTROL āTHEāOTHERāWHEREāTHEYāā 4. Life happens as me HAVEāTOTALāCONTROL )NāTHEā&OURTHā3TATEāOFāCONSCIOUSNESS ā PEOPLEāEXPERIENCEāAāmONENESSnāWITHā 3. Life happens through me EVERYTHING āORāAāUNITYāCONSCIOUSNESSāā4HEYā ā)NāTHEā4HIRDā3TATE āTHEā÷RSTāOFāTHEāTWOāUPPERā FEELāmLIFEāHAPPENSāASāMEnāSOāTHERElSāLITTLEā STATES āPEOPLEāEXPERIENCEāTHEāWORLDāASāmLIFEā DISTINCTIONāBETWEENāTHEMāANDāANYāOTHERSā HAPPENSāTHROUGHāMEnā0EOPLEāGIVEāUPāTHEā SENTIENTāBEINGSā4HISāSTATEāISāOFTENā FEAR BASEDāCONTEXTāOFāTHEāTWOāLOWERāSTATESā DESCRIBEDāASāmBEINGāONEāWITHāEVERYTHINGnā THEYāLETāGOāOFāAāNEGATIVEāEGO DRIVENāREALITYā )TāISāTHEāPLACEāOFāNON DUALISM āWHEREāALLā ANDāACCEPTāAāTRUST BASEDāCONTEXTāFORāTHEIRā SENTIENTāBEINGS āINCLUDINGā-OTHERā%ARTH ā LIFEā4HEYāCOMEāFROMāAāCONTEXTāOFāLOVEāANDā AREāEXPERIENCEDāASāAāPARTāOFāONESELFā COMPASSION āLIVINGāANDāWORKINGāFORāTHEā 7HILEāTHEREāMAYāBEāPREFERENCES āTHEREā BESTāOUTCOMEāFORāTHEāMOSTāPEOPLEā AREāNOāATTACHMENTSā0EOPLEāINāTHISāSTATEā 4HEYāLEADāWHENEVERāTHEāOPPORTUNITYāTOā SHAREāLEADERSHIPāANDāAREāSELF DIRECTEDā4HEYā CONTRIBUTEāPRESENTSāITSELFāANDāSOMEONEā AREāOFTENāKEENLYāAWAREāOFāENERGETICā NEEDSāTOāSTEPāINā4HEYāAREāGENERALLYāHAPPYā VIBRATIONāANDāHAVEāFEWERāMOODSāORā MOSTāOFāTHEāTIMEāANDāLIVEāLIFEāFORāTHEā OBSESSIVEāTHINKINGāSTATESā3ERENITYāPREVAILS PRESENTāMOMENTā4HEYāREALIZEāTHEYāAREā )NāCREATINGāTHISāMODEL āWEāMODI÷EDāTHEā CO CREATORSāOFāTHEIRāREALITYāANDāAREāOPENāTOā QUADRANTāGRAPHIC āCHANGINGāITāTOāAāPYRAMIDā ANDāWATCHFULāFORāWHATāTHEYāWANTāTOāOCCURā ANDāMODIFYINGāITāINāAāFEWāOTHERāPLACESā THROUGHāTHEMSELVESā,IFEāISāABUNDANT &IGUREāāABOVE āāISāTHEāSLIDEā&UTURE3HAPERSā

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NOWāUSESāINāOURāCERTI÷CATIONāTRAININGSāFORā SOāTHEāNEGATIVEāEGOāPROVIDESāTHISāEXPERIENCE ā #ONSCIOUSNESSā#OACHESā4RANSITIONSāORāmGIVE EVENāIFāITāISāMADEāUPā4HEāVALUEāOFāSURRENDERā UPSnāBETWEENāLEVELSāAREāMARKEDāBYāTHEāREDā CANNOTāBEāOVER EMPHASIZED ARROWS -AKINGāTHESEāTRANSITIONSāMOVESāUSāFROMā )NāWORKINGāWITHāTHEāMODEL āITāBECOMESā THEāFEAR BASEDāANDāNEGATIVEāEGO BASEDā CLEARāTHATāTOāMOVEāTHROUGHāTHEāSTATESā 3TATESā/NEāANDā4WOāUPāTOāTHEāTRUST BASEDā REQUIRESāSHIFTSāINāREALITYāHOWāONEāSEESāANDā UPPERāSTATESā3TATESā4HREEāANDā&OUR ā!SāTHEā EXPERIENCESāTHEāWORLD āASāWELLāASāAā #,'āFOLKSāWOULDāSAY āWEāMOVEāFROMāmBELOWā RE WRITINGāOFāOURāPERSONALāSTORIESāWHATāWEā THEāLINEnāTOāmABOVEāTHEāLINEnā7EāDE÷NEā TELLāOURSELVESāABOUTāTHEāWAYāTHINGSāARE āā NEGATIVEāEGOāASāTHEāSHADOWāSIDEāOFāEGOāā )TāISāONLYāTHROUGHāTHISāPROCESSāOFāLETTINGāā -ANYāPEOPLEāWHOāFEELāQUITEāCONSCIOUSā GOāOFāOURāSTORIESāTHATāWEāCANāAVOIDāHAVINGā ANDāmINāTHEāøOWnāWITHāLIFEāSPENDāMOSTāOFā OURāSTATESāOFāCONSCIOUSNESSāDRIVENāBYā THEIRāTIMEāINā3TATEā4HREEā EXTERNALāFORCESā )FāPEOPLEāASPIREāTOāFURTHERāEVOLVEāANDā EXPERIENCEāONENESS āTHATāSPACEāOFāUNITYā Navigating From State to State THATāMYSTICSāWRITEāABOUT āREPRESENTEDāBYā /NCEāTHEREāISāAāBASICāUNDERSTANDINGāOFāTHEā 3TATEā&OURāpām,IFEāHAPPENSāASāMEnā āTHEYā FOURāSTATESāOFāCONSCIOUSNESSāWEāMIGHTā NEEDāTOāGIVEāUPāTHEāIDEAāOFāSEPARATENESSāpā WONDERāWHEREāWEāAREāATāANYāTIMEāANDāHOWā THEāBELIEFāTHATāTHEYāAREāSEPARATEāFROMāOTHERā WEāCANāNAVIGATEāFROMāSTATEāTOāSTATEā)FāYOUā PEOPLEāANDāACCEPTāONENESSāORā5NITYā AREāCOMMITTEDāTOāBEINGāASāCONSCIOUSāASāYOUā #ONSCIOUSNESSā4HISāGOESāBEYONDāFEELINGā AREāABLE āYOUāWILLāLIKELYāBEāDOINGāSELF SIMPLYāCONNECTED āSINCEāCONNECTEDāCANāSTILLā ASSESSMENTSāTHROUGHOUTāYOURāLIFE ā IMPLYāSEPARATENESS āNOTāUNITYā)Nā3TATEā&OUR ā RECOGNIZINGāTHATāYOUāVISITāDIFFERENTāSTATESāATā ONEāNOāLONGERāEXPERIENCESāREALITYāASāAā DIFFERENTāTIMESā4HEREāISāNOāINHERENTLYā DUALITYāpāEITHEROR āRIGHTWRONG āQUESTIONS mGOODnāSTATEāORāmBADnāSTATEāALTHOUGHāWEā ANSWERSā0UREāKNOWINGNESS āFREEDOMāANDā MAYāHAVEāSTRONGāPREFERENCESāFORāAā PEACEāPREVAILāINāTHISāNON DUALāREALMāā PARTICULARāSTATEā !GAIN āITāISāIMPORTANTāTOāNOTEāTHATāWEā 4OāTRANSITIONāFROMā3TATEā/NE āTHEāPLACEāOFā HUMANSāMOVEāABOUT āFROMāSTATEāTOāSTATE ā THEāVICTIMāWHEREām,IFEāHAPPENSāTOāME nā OFTENāWITHINāMINUTESāORāHOURS āVISITINGā REQUIRESāTAKINGāRESPONSIBILITYāANDāGIVINGā SEVERALāSTATESāTHROUGHOUTāTHEāDAYā7Eā UPāBLAMEāTOāMOVEāINTOā3TATEā4WO āTHEām,IFEā MIGHTāBEāBASKINGāINāTHEāSENSEāOFāONENESSā HAPPENSāBYāMEnāSTATEā"LAMEāISāTHEāEGOlSā WITHāEVERYTHINGā3TATEā&OUR āWHENāAāLOVEDā WAYāOFāDODGINGāPERSONALāRESPONSIBILITY ā ONEāISāINJUREDāORāAāPRECIOUSāITEMāFALLSāOFFāAā TAKINGāSOLACEāINāBELIEVINGāTHATāONElSā SHELFāANDāBREAKSāANDāSUDDENLYāWEāCANāSTARTā CIRCUMSTANCESāAREāSOMEONEāELSElSāFAULTā THINKINGāLIKEāAāVICTIMā3TATEā/NE ā 4OāMAKEāTHEāTRANSITIONāFROMā3TATEā4WOāTOā 3TATEā4HREEāREQUIRESāGIVINGāUPāTHEāIDEAāOFā Conclusion BEINGāINāCONTROLā4HISāINVOLVESāSURRENDERINGā 4OāBECOMEāAāCONSCIOUSāLEADERāITāBECOMESā TOāSOMETHINGāGREATERāTHANāONESELFā4HEā CRITICALāTOāDEVELOPāAāSTABLEāINTEGRATEDāMINDā MINDāWANTSāTOāTHINKāITāISāALWAYSāINāCONTROLā TOāENSUREāTHATāMOSTāOFāLIFEāISāEXPERIENCEDā

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FROMāTHEāUPPERāSTATESā)NāDOINGāSO ā References LEADERSHIPāEFFECTIVENESSāINCREASESā Dethmer, J., Chapman, D., and Klemp, K.W. DRAMATICALLY āRESULTINGāINāREDUCEDāSTRESSā (2015). The 15 Commitments of Conscious ANDāMOREāOPENNESSāTOāCHANGEāFORāTHEā Leadership. Authors. LEADERāASāWELLāASāOTHERSāINāTHEāORGANIZATION Joynt, R. J. (1981). “Are two heads better than 7HETHERāYOUāENVISIONāTHEREāAREāFOURā one?” Behavioral and Brain Sciences, 4, 108-109. STATESāOFāCONSCIOUSNESSāORāSEVENāLEVELSāORā Maslow, A.H. (1943). “A theory of human THREEāSTEPS āTHEāPOINTāISāWHILEāCONSCIOUSNESSā motivation”. Psychological Review. 50(4), ISāDIF÷CULTāTOāDE÷NEāTHEREāAREāDEGREESāOFā 370–96. mAWAKENESSnā/NEāCANāBEāASLEEPāANDāTHEREā AREāNUMEROUSāLEVELSāOFāSLEEPāASāWEāKNOW ā HALF AWAKE āAWAKEāORāFULLYāALERTā"EINGā Biography HUMANāMEANSāWEāALLāVISITāSOMEāOFāTHOSEā *OHNā2ENESCHāISāAāBUSINESSMAN TURNED STATESāATāVARIOUSāTIMESāEVENāTHOUGHāWEāMAYā FUTURISTāWHOāHASāBEENāCALLEDāAāmBUSINESSā ASPIREāTOāBEāFULLYāAWAKEāORāATāLEASTāALERTāMOSTā VISIONARYnāBYā4HEā&UTURISTāMAGAZINEā(ElSāAā OFāTHEāTIMEā/URāGOALāISāTOāBEāASāCONSCIOUSāASā CHAMPIONāOFāTHEāHUMANāSPIRITāANDāAā WEāCANāWHILEāWEāAREāAWAKE āKNOWINGāTHATā CHEERLEADERāFORāTHEāPOWERāOFāCONSCIOUSā THISāSTATEāOFāAWARENESSāMAYāNOTāBEāAVAILABLEā INTENTIONALITYāINāBUSINESSāLIFEāANDāWORKāINā TOāUSāALLāDAYāLONGā GENERALā3INCEāTHEāMID S āHEāHASāBEENā #OACHINGāPEOPLEāTOāBEāCONSCIOUSāLEADERSā SPEAKINGāANDāWRITINGāABOUTāTHEāTREMENDOUSā REQUIRESāMOREāTHANāLEARNINGāTECHNIQUESā POSSIBILITYāFORāMARRYINGāBUSINESSāANDāSOCIALā ANDāPRACTICINGāSKILLSā4HEāCOACHāMUSTā TRANSFORMATIONāTOāACHIEVEāAāBETTERāFUTUREāFORā EMBODYāTHEāCONSCIOUSNESSāpāTHEāATTITUDE ā PEOPLE āORGANIZATIONSāANDāCOMMUNITIESā(EāISā AWARENESSāANDāMINDFULNESSāpāTHATāHEāORāSHEā THEāCO FOUNDERāOFā&UTURE3HAPERS ā,,#āANDāTHEā ISāATTEMPTINGāTOāEVOKEāINāTHEāmCOACHEEnā PRINCIPALāATā2ENESCHā!DVISORYā3ERVICES āBOTHā 7HENāTHEāCOACHāEMBODIESāTHISā BASEDāINā3ANā&RANCISCOā(EāHASāPUBLISHEDāā CONSCIOUSNESSāAāRESONANCEāISāCREATEDā āANā BOOKSāANDāHUNDREDSāOFāARTICLESāONāSOCIALā ENERGETICā÷ELDāpāTHATāPERMEATESāTHEā CHANGE āORGANIZATIONALāTRANSFORMATIONāANDā EMOTIONALāANDāPSYCHOLOGICALāSPACEāOFāTHEā THEāFUTUREā(ISāMOSTāRECENTāAWARD WINNINGā PERSONāBEINGāCOACHEDā4HEāPERSONāBEINGā BOOKāISā4HEā'REATā'ROWINGā5Pā"EINGā COACHEDāOFTENāREPORTSāTHISāRESONANCEāASā 2ESPONSIBLEāFORā(UMANITYlSā&UTUREā BEINGāQUITEāPALPABLEā #ORRESPONDENCEā%MAILāJOHN RENESCHCOM )NTEGRATED āSELF AWARE āCONSCIOUSāLEADERSā WILLā÷NDāPEOPLEāMOREāEAGERāTOāFOLLOWāTHEMā 4HEYāWILLāBEāMOREāTRUSTEDāANDāRESPECTEDā THUSāPEOPLEāWORKINGāWITHāTHEMāWILLāFEELā MOREāEMPOWERED āWHICHāLEADSāTOā IMPROVEDāPERFORMANCEā

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$IVERSITYāANDāCOACHINGā"EYONDāBESTāPRACTICE

2AJVINDERā+AURā5PPALā

Abstract POTENTIALā2OSINSKI ā āWHETHERā 4HEāWORLDāANDāITSāINFRASTRUCTUREāAREā PROFESSIONALLYāANDāORāPERSONALLYā4HEā CONTINUALLYāEVOLVINGā"EāITāTHEāPOLITICALā COACHINGāPROFESSIONāISāSTILLāRELATIVELYā MIND SETāANDāLEADERSHIPāWEāLIVEāANDā YOUNG āNONETHELESS āANāINDUSTRYāTHATāISā OPERATEāIN āTECHNOLOGICALāADVANCESāORā CONTINUINGāTOāGROWā#OACHINGāISā POPULATIONSāDIVERSIFYINGā āVIS ¸ VISā BECOMINGāMOREāREADILYāAVAILABLEāANDāAā EVOLVINGāAGE āRACEāORāGENDERā PERMANENTāSTYLEāINāLEADERSHIPāANDā DEMOGRAPHICSā#HANGEāISāINEVITABLEā MANAGEMENTā7ITHāAāREPORTEDāā#)0$ ā #HANGEāISāCONTINUALā#HANGE āTHEREFORE ā  āOFāCORPORATIONSāPROVIDINGāCOACHESā HASāTOāBEāCONSIDEREDāANDāEQUALLYāREøECTEDā WITHINāTHEIRāORGANISATIONSā INāTHEāPRODUCTSāANDāSERVICESāMARKETSā 4HEāARTICLEāWILLāCONSIDERāWHYāANDāHOWā ENDEAVOURāTOāSUPPLYāANDāDEMAND THEāCOACHINGāPROFESSIONāNEEDSāTOāADAPTāTOā #OACHINGāISāBUILTāONāTHEāPREMISEāOFā MARKETāCHANGESāWITHāSPECI÷Cā SUPPORTINGāPERSONALāDEVELOPMENTā!ā CONSIDERATIONāTOāTHEāDIVERSITYāSPECTRUM ā CLIENTāCENTEREDāANDāGENERATEDāSERVICEāTHATā SPECI÷CALLYāFOCUSINGāONāTHEāRACERACIALā VERYāMUCHāRELIESāONāTHEāCOACHEEāTOā ASPECTāWITHINāTHEāBROADāSTROKEāTERM PRODUCEāEMERGINGāSOLUTIONSāANDā STRATEGIESā7HITMORE ā ā7HEREBYāTHEā +EYWORDSāDIVERSITY āRACE āCULTURE āINCLUSION ā COACHāANDāTHEāCOACHEEāāWORKāTOGETHERāANDā BESTāPRACTICE āCOACHING āLEADERSHIP ā PROVIDEāAāSPACEāANDāOPPORTUNITYāFORāTHEā GLOBALIZATION āUNCONSCIOUSāBIAS āCOACHINGā COACHEEāTOāBEāINSPIREDāTOāREACHāTHEIRāFULLā PSYCHOLOGY āCHANGEāMANAGEMENT

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IVERSITYāISāAāREALITYā NOMINATIONSāWEREāANNOUNCEDāANDāCRITIQUEDā 'LOBALIZATION āMIGRATIONā FORāNOTāREøECTINGāCONTEMPORARYā(OLLYWOODā PATTERNS āIMPROVEDā 4HEāVIRALāBACKLASHāESCALATEDāTOāTHEāNOWā TECHNOLOGYāANDāINCREASEDā INFAMOUSāYETāSHOCKINGLYāBRUTALāHASHTAGā COMMUNICATIONSāHAVEā /SCARS3O7HITEā $CHANGEDāTHEāWAYāBUSINESSāISāDONE āWHOā -OREāRECENTLY ā0EPSIā4-āFACEDāACCUSATIONSā BUSINESSāISāDONEāWITH āWHOāWEāLIVEāAMONGSTā OFāBEINGākTONEāDEAFlāTOāTHEāREALITIESāOFā ANDāWHOāWEāULTIMATELYāNEEDāTOāDELIVERāBOTHā DIVERSITYāANDāISSUESāPERTAININGāTOāTHEā"LACKā GOODSāANDāSERVICESāTOā$IVERSITY āINāTHEāPAST ā ,IVESā-ATTERāCAMPAIGNā*AN ā ā OFTENāRIDICULEDāASāAāPOLITICALLYāCORRECTā &OLLOWINGāANāALMOSTāIMMEDIATEāGLOBALā BUZZWORDāCANāNOWāIMPACTāHEADLINESāANDā BACKLASH ā0EPSIāā4-āWEREāSWIFTLYāFORCEDāTOāPULLā CALLāINTOāQUESTIONāORGANISATIONlSāMINDSETSā WHATāIRONICALLYāWASāSUPPOSEDLYāAāPEACEā ANDāCULTURE CAMPAIGNāTHATāWASāSLATEDāTOāRUNāGLOBALLYā $ESPITEākDIVERSITYlāBEINGāAāTERMāTHATāISā 3OCIALāMEDIAāBACKLASHESāTOWARDSāGLOBALā NOWāSYNONYMOUSāINāEVERYDAYāSPEAKāTHEREā ORGANISATIONSāANDāGLOBALāEVENTSāAREāFASTā AREāVERYāFEWāCLEARāDE÷NITIONSāOFāTHEāTERMā BECOMINGāAāNORMā0UBLICāEXPECTATIONSāOFā $IVERSITYāCONSTITUTESāDIFFERENCEā+ANDOLAāā REPRESENTATION āSERVICEāPROVISIONāANDā &ULLERTON ā āWHETHERāITāISāGENDER āRACIALā DELIVERYāHAVEāBECOMEāHEIGHTENEDāANDā ORIGIN āNATIONALāORIGIN āAGEāORāSEXUALā INADVERTENTLY āIFāNOTāMET āCANāEASILYāLEADāTOā PREFERENCE āHERITAGE āLANGUAGE āFAITH ā MASSāPUBLICāSCRUTINYāANDāBACKLASHESā4HUS ā EDUCATIONāANDāTHISāLISTāCOULDāGOāON āBUTā RAISINGāTHEāSTAKESāFORāSERVICEāPROVIDERSāANDā FUNDAMENTALLY āDIVERSITYāCONSTITUTESā INDUSTRIESāTOāBECOMEāMOREāACCOUNTABLE ā DIFFERINGāPERSPECTIVESā7ITHāTHEāFOCUSāOFāTHEā ANDāULTIMATELYāMAKEāCHANGESāTOāFACTORSāANDā ARTICLEāBEINGāAROUNDāRACE ā)āWILLāDEFERāTOāTHEā OMISSIONS āWHICHāMAYāHAVEāLEDāTOāTHEIRā %QUALITYā!CTā āINāWHICHāTHEāDE÷NITIONāOFā MISGUIDEDāEFFORTSāANDāORā RACEāINCLUDESāPEOPLEāOFākCOLOUR āNATIONALITYā MISREPRESENTATIONSā ORāETHNICāORāNATIONALāORIGINSlā&URTHERMORE ā $IVERSITYāHASāTRANSITIONEDāFROMāBEINGāANā kAāRACIALāGROUPāISāAāGROUPāOFāPERSONSāDE÷NEDā OBLIGATORYāPOLITICALLYāCORRECTāBUZZWORDāTOāAā BYāREFERENCEāTOāRACEāANDāAāREFERENCEāTOāAā REALITYāFORāTHEāFUTUREā)TāISāNOāCOINCIDENCEā PERSONlSāRACIALāGROUPāISāAāREFERENCEāTOāAā THATāMANYāGLOBALāORGANISATIONSāANDāSERVICESā RACIALāGROUPāINTOāWHICHāTHEāPERSONāFALLSlā AREāNOWāINTRODUCINGāDIVERSITYāANDāINCLUSIONā %QUALITYā!CT ā ā DEPARTMENTSāTOāTHEIRāORGANISATIONS āINāORDERā /VERāTHEāPASTāFEWāYEARSāMANYāUNREGULATEDā TOāBEāREøECTIVEāANDāAWAREāOFāTHEāMARKETā INDUSTRIES āORDINARILYāINDUSTRIESāNOTāCOVEREDā DEMOGRAPHICSāANDāREQUIREDāCHANGESā UNDERāTHEā%QUALITYā!CTā āBEāITāMEDIA ā ABOUNDā FASHIONāORāADVERTISING āHAVEāFACEDāSCRUTINYā 4HEāCOACHINGāPROFESSIONāISāSTILLāAā OVERāTHEIRāEQUALITYāDUTYāWHILSTāCONDUCTINGā RELATIVELYāYOUNGāANDāNICHEāSERVICEāTHATā THEIRāFUNCTIONSāORāSERVICESā%VENā(OLLYWOODā REQUIRESāAāWORKPLACEāORāINDIVIDUALā HASNlTāBEENāIMMUNEā4HEā/SCARS4-āā COMMITMENTā)TāREMAINSāANāUNREGULATEDā FACEDāPROTESTSāANDāSCRUTINYāDUEāTOāTHEIRā INDUSTRYāANDāSOMEWHATāIMMUNEāFROMā PERCEIVEDāLACKāOFāRACIALāDIVERSITYāWHENāTHEā PUBLICāANDāPROFESSIONALāSCRUTINYā)TāIS ā

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HOWEVER āAāPROFESSIONāANDāSERVICEāTHATā COACHEESāORāCOACHESāWITHINāTHEāCOACHINGā CONTINUESāTOāGROW āESPECIALLYāGIVENāTHEā PROFESSIONā4HEāLIMITEDāWORKāTHATāHASāBEENā CURRENTāTURBULENTāPOLITICALāANDāECONOMICā UNDERTAKENāAROUNDāDIVERSITYāANDāCOACHINGā CLIMATEāWEāLIVEāANDāWORKāINā4HEREāISāTHEā 0ASSMORE ā āACKNOWLEDGEDāTHEā POTENTIALāFORāTHEāCOACHINGāPROFESSIONāTOā IMPORTANCEāOFāDIVERSITYāANDāINTRODUCEDāAā REALLYāPROSPERāANDāBEāAāVITALāADDITIONāTOāTHEā CROSS CULTURALāFRAMEWORK āSPECI÷CALLY āTHEā TOOLKITāFORāBOTHāORGANISATIONSāANDā 5NIVERSALā)NTEGRATEDā&RAMEWORKāWHICHāWASā INDIVIDUALSā ÷RSTāUSEDāINāTHEā5+āSOCIALāCAREā÷ELDāINāTHEā 'IVENāTHEāCHANGINGāDEMOGRAPHICSāANDā SlāWHENāWORKINGāWITHāDIVERSITYāSECTORSā THEāGLOBALāANDāLOCALāSTRIVESāTOWARDSāDIVERSITYā INCLUDINGā!FRICAN ā#HINESEāANDā!SIANā COMMITMENTSāFROMāLEADINGāINDUSTRIESāANDā COMMUNITIESā(OWEVER āWITHāLITTLEāTOāNOā SERVICES āITāWOULDāBEāMINDFULāFORāTHEā EXPLANATIONāORāPRACTICALāEXAMPLESāASāTOāHOWā COACHINGāPROFESSIONāTOāCONSIDERāHOWāTHEYā BESTāINTEGRATEāTHISāINTOāWORKINGāPRACTICEāASāAā TOO āACKNOWLEDGEāANDāFACILITATEāRACIALā COACH ā)āWOULDāARGUEāTHATāITāIS āMORESO āAā DIVERSITYā7HETHERāTHISāISāINāAREASāOFā MIND SETāTHATāTHEāCOACHāSHOULDāCONSIDERāASā TRAINING āHIRING āORGANISATIONALāPRACTICE ā OPPOSEDāTOāAāWORKINGāMODELāOFāPRACTICEāTHATā BRANDING āMARKETING āWORKPLACESāANDā COULDāORāSHOULDāBEāUSEDāVERBATIMā SERVICEāDELIVERYā !NOTHERāFRAMEWORKāOFTENāQUOTEDā $IVERSITY āISSUESāOFāEXCLUSIONāANDā AROUNDāDIVERSITYāANDāCOACHINGāISā INCLUSIONāAREāREALITIES āWHICHāNEEDāTOāBEā (OFSTEDElSā#ULTURALā&RAMEWORKā(OFSTEDE ā CONSIDEREDāMOVINGāFORWARD  āWHICHāALTHOUGHāVALID āISāRATHERā COMPLEXāANDāRHETORICALā/RIGINALLYā The numbers game DESIGNEDāANDāMOREāSUITEDāTOāBEINGāUTILISEDā 4HEāā#ENSUSāDATAāINDICATESāTHATāāOFā INāTHEāGLOBALāARENAāSPECI÷CALLYāINā THEā53āPOPULATIONāAREāDIVERSEā"URGOSāā UNDERSTANDINGāTHEāCULTURESāOFāGLOBALā -OBOLADE ā ā7HEREASāINāTHEā5+ āASāOFā CORPORATIONSā#ULTUREāCANNOTāBEā  āTHISāWASāā#ENSUS ā ā$IVERSITYā DESIGNATEDāTOāEMBRACEāDIVERSITYāASāONEāANDā NUMBERSāWILLāCONTINUEāTOāRISEāANDāWHATāISā THEāSAMEā CURRENTLYāTHEākMINORITYlāWILLāBYāā 7ITHINāEACHāCULTUREāLIESāDIVERSITY āANDā BECOMEāTHEākNEWāMAJORITYlā4HISākNEWā WITHINāDIVERSITYāLIESāDIVERSITYā.OāONEā NORMALlā"URGOSāā-OBOLADE ā ā MEMBERāOFāAāRACIALāGROUPāORāHERITAGEāSHOULDā PROVIDESāANāOPPORTUNITYāFORāINDUSTRIESāTOā BEāCONSIDEREDāTHEāSAMEā4HEREāCOULDāBEāAāREALā RE EXAMINEāTHEIRāBUSINESSES āCOMPETENCIESā DANGERāOFāPRESUMPTIONāANDāSTEREOTYPINGāINā ANDāSTRATEGIESāASāTOāHOWāBESTāTOāENGAGE ā DOINGāTHISāANDāTHUSāNEGATINGāTOāCONSIDERāANDā TARGETāANDāMONETIZEāFROMāTHESEāCHANGINGā SERVEāTHEāINDIVIDUALāUNIQUEāATTRIBUTESāOFāTHEā MARKETSāā COACHEEā4HEāKEYāTOāAUTHENTICITYāANDā LONGEVITYāINāMEETINGāDIVERSITYāNEEDSāISā Research to date INTERCULTURALāCOMPETENCYā$EMANGEOTāETāAL ā 'IVENāTHEāUNREGULATEDāNATUREāOFāTHEā  āā4HATāWOULDāENABLEāTHEāCOACHāTHEā PROFESSION āTHEREāISāNOāDATAāANDāORāDIVERSITYā ABILITYāTOāUNDERSTAND āADAPTāTOāANDā METRICSāASāTOāTHEāDIVERSITYāREACHāOFāEITHERā ACCOMMODATEāANOTHERlSāCULTURE āSHIFTINGā

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FROMāANāETHNO CENTRICāTOāANāETHNO RELATIVEā IRONICāTHATāTHEāLENSāOFāSELF REøECTIONāANDā APPROACHā#UIāā#HOUDHURY ā ā REVISIONSāINāLEADERSHIPāANDāSERVICEāPROVISIONā )TāISāFUNDAMENTALāTHATāCOACHESāANDāORā MAYāNOTāBEāADAPTINGāTOāSIMILARāCHANGINGā LEADERSāAREāAWAREāOFāDIFFERENCESāANDā MARKETāTRENDSāANDāøUXāWITHINāTHEāCOACHINGā INTEGRATEāAāCULTURALāDIMENSIONāTOāDEVELOPā PROFESSIONāITSELFā ANDāMAXIMIZEāTHEāCOACHEElSāPOTENTIALā4HISā )TāISāNOāSECRETāFORāTHOSEāTHATāHAVEāWORKEDā WOULDāALSOāENSUREāCOMBATINGāTHEāCOACHlSā INāANDāAROUNDāCOACHINGāTHATāITāISāNOTāANā POTENTIALāUNCONSCIOUSāBIASāā INDUSTRYāCREATED āCULTIVATEDāORāMARKETEDā WITHāAāDIVERSITYāASTUTEāAGENDAā#OACHINGāASāAā Diversity makes good CONCEPTāANDāSPECI÷CALLYāTRADITIONALā business sense COACHINGāCANāBEāMARKETEDāANDāCONSIDERED ā 4HEāKEYāTOāSERVINGāDIVERSITYāADEQUATELYāISāTOā UNKNOWINGLY āASāAāWESTERNāMODELā ENSUREāTHATāDUEāDILIGENCEāISāUNDERTAKENā 4RADITIONALāCOACHINGāANDāCOACHINGāMODELSā -AC$ONALD ā ā$IVERSITY āIFāACCURATELYā WOULDāNOTāNECESSARILYāYIELDāTHEāBESTāRESULTSāIFā PROCESSED āMANAGEDāANDāDELIVEREDāCANāBEā DIVERSITYāWEREāCONSIDEREDā4HEāCOACHINGā GOODāFORāBUSINESSā!ā-C+INSEYāREPORTāINā PROFESSIONāVERYāMUCHāNEEDSāTOāREFRESHāITSā  āNOTEDāTHATāCOMPANIESāTHATāAREāMOREā CURRENTāSTANCEāONāDIVERSITYāTOāENGAGEāANDā DIVERSEāBOTHāRACIALLYāANDāGENDERāWISE āNOTā ATTRACTāDIVERSITYāWITHINāITSāPROFESSIONā ONLYāOUTPERFORMāTHEIRāCOMPETITORSāBUTāALSOā 7HILSTāALSOāAPPEALINGāTOāAāWIDERāANDā BENE÷TāFROMāGAININGāAāLARGERāMARKETāSHAREā MOREāDIVERSEāNEWāCLIENTāBASEāANDāPOTENTIALā (UNTāETāAL ā  %NSURINGāCOACHESāAREāABLEāTOāHAVEāGREATERā &ORāDIVERSITYāTOāFULLYāBENE÷TāTHEāMAJORITYā COACHEEāUNDERSTANDINGSāANDāBEāABLEāTOā OFāSTAKEHOLDERS āDIVERSITYāHASāTOāCONSIDERāTHEā ATTRACTāANDāACHIEVEāGREATERāCOACHEEāRESULTSā WAYāANāORGANISATIONāCULTURALLYāTHINKSāANDāISā 4HISāWOULDāREQUIREāTHEāPROFESSIONāTOāTURNā AUTHENTICALLYāINCLUSIVEāANDāCOMMITTEDāTOā THEāLENSāONāITSELFāTOāENSURINGāDUEāDILIGENCEā REøECTINGāANDāINCORPORATINGāCHANGEā)TāISā TOāASSESSāANDāADAPTāITSāOWNāCULTURALāANDā NOTEDāTHATāCOMPANIESāTHATāREøECTāCHANGEāASā RACIALāUNDERSTANDINGSāANDāEXPERTISE āTOā PARTāOFāTHEIRāPROCESSāANDāCORPORATEāCULTUREā ENSUREāTHEāCOACHINGāPROFESSIONāREøECTSā CANāCREATEāWORKPLACESāANDāENVIRONMENTS ā SOCIETYāANDāISāSYSTEMICALLYāMOVINGāTOāREøECTā WHICHāENABLEāDIVERSEāTALENTāRECRUITMENTā ANDāWORKāALONGSIDEāMARKETāDEMANDSā "ERSIN ā āBUTāMOREāIMPORTANTLYāTALENTā RETENTIONāANDāPROMOTIONā4HEāDUEāDILIGENCEā Ethics OFāDIVERSITYāBEINGāINTEGRALāTOāOPERATIONSāANDā 0ROFESSIONALāCOACHINGāANDāCOACHINGā SERVICEāNOTāONLYāBENE÷TSāTHEāWORKPLACEā PSYCHOLOGYāBODIESāSUCHāASāTHEā!SSOCIATIONā MORALEāANDāINTERCONNECTEDNESSāBUTāALSOāāā OFā#OACHING ā)NTERNATIONALā#OACHā ENHANCESāANāORGANISATIONlSāCREATIVITYāANDā &EDERATION ā)NTERNATIONALā3OCIETYāFORā INNOVATIONā(UNTāETāAL ā  #OACHINGā0SYCHOLOGYāANDā%UROPEANā #OACHINGāANDāMENTORING āHASāMOSTā -ENTORINGāANDā#OACHINGā#OUNCILāHAVEā PROBABLYāAIDEDāMANYāLEADERSāWITHINāSUCHā SOMEāGUIDANCEāINāTHEIRāCODEāOFāETHICSā COMPANIESāTOāREACHāTHEIRāGOALSāANDāAIDāSUCHā AROUNDāRECOGNISINGāEQUALITYāANDāDIVERSITY ā DIRECTIONSāANDāMINDSETSā(OWEVER āITāISā HOWEVER āGIVENāTHATāTHEāCOACHINGāPROFESSIONā

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REMAINSāANāUNREGULATEDāINDUSTRY ā UNDERTAKEāTRAININGāINāANDāAROUNDāDIVERSITYā GUIDELINESāANDāTERMSāOFāCONDUCTāAREāHARD āIFā ANDāINCLUSIONāINITIATIVESāANDāCONSIDERāTHEIRā NOTāIMPOSSIBLE āTOāMONITORāORāSTIPULATEā OWNāDIVERSITYāHIRINGā4HISāMAYāREQUIREāTHEā 4HISāTHENāSERVESāTHEāFUNCTIONāOFākSELF COACHINGāPROFESSIONāTOāBEāINTROSPECTIVEā REGULATIONlāOFāTHEāPROFESSIONā7ITHāNOā ANDāBEāWILLINGāANDāABLEāTOāLOOKāATāDIVERSITYā OBLIGATIONāORāREPERCUSSIONSāFORāTHEāCOACHESā INāTHEIRāOWNāCULTURALāANDāRACIALāAWARENESS ā TOāFOLLOWāGUIDELINESāORāETHICSāTHEREāISāAāREALā THEIRāOWNāANDāTHEIRāCOACHEElSāWORKPLACES ā DANGERāTHATāTHESEāETHICALāMENTIONSāCOULDā BOTHāCONSCIOUSLYāANDāSUB CONSCIOUSLYā WELLāBEāDESIGNATEDāTOāBEINGāSEENāASāVIRTUALā #OACHESāALSOāNEEDāTOāHAVEāTHEāABILITYāTOā SIGNALLINGā7HEREāTHEāCORRECTāLIBERALā RECOGNISEāANDāWORKāWITHINāøAWEDāSYSTEMSā TERMINOLOGYāISāTHEREāBUTāLITTLEāACTIONāORā 4HEāREALITYāISāTHATāVERYāFEWāORGANISATIONSā CHANGESāCANāORāWILLāBEāTAKENāORāMADEā0ARTāOFā ANDāCOMPANIESāHAVEāMANAGEDāTOāENGAGEāAā THISāOBVIOUSLYāNEEDSāTOāGOākBEYONDāTHEā COMPANYāCULTUREāTHATāINWARDLYāANDā SHEENlā(OLMES ā āOFāTHEāTERMINOLOGYā OUTWARDLYāISāABLEāTOāINCORPORATEāANDāVALUEā ANDāACCESSāHOWāTHISāEFFECTSāCONDUCTāANDā DIVERSITYāSEAMLESSLYāINTOāTHEIRāOPERATINGā SERVICEāDELIVERYāā $.!ā)NADVERTENTLY āTHISāMAYāCREATEā OBSTACLESāANDāORāPOTENTIALāCONøICTāFORāSOMEā Thoughts for the future COACHEESā)TāISāKEYāTHATāTHEāCOACHāWORKINGā 2EALāPROGRESSāWILLāBEāMADEāWHENāDIVERSITYā WITHINāSUCHāORGANISATIONSāISāABLEāTOā MOVESāFROMāBEINGāANāOBLIGATORYāPOLITICALLYā IDENTIFYāANDāACKNOWLEDGEāTHISāANDāTACTFULLYā CORRECTāTERM āTOāONE āWHICHāSTRIVESāTOā ENSUREāTHEāNEEDSāOFāTHEāCOACHEEāAREā INCLUSIONā#HANGESāTHATāAREāREQUIREDāFORā CONSIDEREDāANDāPARAMOUNTā4HEREāMAYBEā THEāFUTUREāINCLUDEāDIVERSITYāBEINGāGIVENāAā OCCASIONSāWHEREāAāCOACHāNEEDSāTOāENSUREā SEATāATāTHEāTABLEā(EWLETT ā āpāTHEā THEYāSEEKāSUPERVISIONāFROMāAāCOACHāANDORā DECISIONāMAKINGāTABLEā,EADERSāOFāCOACHINGā SUPERVISORāWITHāAPPROPRIATEāTRAININGāINā INSTITUTIONS āTRAININGāBODIESāANDā DIVERSITYāAWARENESSā ACCREDITATIONāBODIESāWHICHāEDUCATEāANDā 7HILSTāALSOāBEINGāCONSCIOUSāOFāWHERE ā INøUENCEāCOACHESāNEEDāTOāTAKEāTHEāLEADāANDā WHENāANDāHOWāAāCOACHāCOULDāPOSSIBLYāNEEDā CONSIDERāDIVERSITYāASāBOTHāAāLEGAL āETHICALā TOāREFERāTHEāCOACHEEāTOāAāSPECIALISTāORāCOACHā ANDāBUSINESSāOBLIGATIONā$IVERSITYāNEEDSāTOā WITHāAPPLICABLEāDIVERSITYāAWARENESSā4HISāINā BEāINCORPORATEDāASāAāCULTURALāANDāPRACTICALā TURN āVIABLYāCOULDāBEāAāCOACHāFROMāTHEāSAMEā NORMāASāOPPOSEDāTOāBEāSEGREGATEDāANDā RACIALāGROUPāASāTHEāCOACHEE āWHOāISāBETTERā CONSIDEREDāANākISSUElāORākPROBLEMlāTOāTACKLEā PLACEDāTOāADAPTāTOāTHEāCULTURALāANDāRACIALā 4HEāCOACHINGāPROFESSIONāNEEDSāTOāENSUREā UNDERSTANDING āANDāPROSPECTIVEāNEEDSāOFāTHEā THATāITāREøECTSāTHEāNEEDSāOFāTHEāEVER COACHEEā/RāALTERNATIVELY āAāCOACHāTHATāHASā CHANGINGāMARKETāANDāGROWINGāNEWāCLIENTā GREATERāEXPERIENCEāANDāTRAININGāTOāDISCUSSā BASEāANDāPOTENTIALā!NDāTHATāTHEāPROFESSIONā ANDāWORKāWITHāTHEāCULTURALāANDāRACIALāBARRIERSā ANDāITSāSERVICESāAREāMARKETEDāTOāENSUREā AāCOACHEEāMAYBEāFACINGāTHATāMAYāPLAYāAāLARGEā INCLUSIVITYāANDāREøECTāTHEāSOCIETYāWEāLIVEāINā PARTāINāTHEIRāPOTENTIALāORāPERCEIVEDāLACKāOFā #OACHESāMAYāNEEDāTOāADAPTāTOāBEāMOREā POTENTIALāANDāOPPORTUNITIESāā CULTURALLYāANDāPRACTICALLYāAPPEALINGāTOā #OACHINGāBODIESāNEEDāTOāENSUREāTHATāTHISā

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KNOWLEDGEāBASEāANDāSUPPORTāSYSTEMāANDā References CHOICESāAREāAVAILABLEā Bersin, J. (2015, June 12). Why Diversity and Inclusion Will A Top Priority for 2016, Forbes. Conclusion Retrieved from https://www.forbes.com/sites/ 4HEāREALITYāISāTHATāDIVERSITYāANDāINCLUSIONā joshbersin/2015/12/06/why-diversity-and- NEEDāTOāBEāPARAMOUNTāWITHāAāCLEARāVALUEā inclusion-will-be-a-top-priority-for- PROPOSITIONā(UNTāETāAL ā āFORāANYā 2016/#106168ff2ed5 BUSINESSāORāPROFESSIONāTOāBOTHāSURVIVEāANDā Burgos, D. & Mobolade, O. (2011). Marketing to THRIVEāINāTHEāFUTUREā$IVERSITYāANDāTHEā the New Majority – Strategies for A Diverse CHANGINGāFUTURE āPROVIDEāTHEāCOACHINGā World. NYC: Palgrave MacMillan: Millward PROFESSIONāTOāEFFECTIVELYāANALYSIS āSTRATEGIZE ā Brown Publishing. MARKET āINNOVATEāANDāDELIVERāFORāTHISāNEWā NORMALā#OACHINGāORGANISATIONS ā Census (2011). Office for National Statistics. ACCREDITATIONāBODIES āSPONSORSāANDāCOACHESā London, UK. THEMSELVESāMUSTāBECOMEāPROACTIVEāLEADERSā CIPD Annual Report. Learning and INāTHISāANDāCOMMITāTOāENSURINGāTHEāCOACHINGā Development 2015. Retrieved from: PROFESSIONāDOESāNOTāFALLāTHROUGHāTHEāCRACKSā https://www.cipd.co.uk/Images/learning- OFāACCOUNTABILITY āADAPTABILITYāANDā development_2015_tcm18-11298.pdf APPROPRIATENESSāINāTHEIRāSERVICEāPROVISIONā [Accessed on 13 February, 2017]. ANDāDELIVERYā Cui, G. & Choudhury, P. (2002). Marketplace )TāWILLāREQUIREāAāROBUSTāFUTUREāTHINKINGā diversity and cost-effective marketing ANDāTHOUGHTāCHANGINGāTRANSFORMATIONā strategies. Journal of Consumer Marketing, 19 PROGRAMMESāTHATāEXPLICITLYāADDRESSESā (1), 54-73. UNCONSCIOUSāBIASā$EDICATEDāCHANGEā Demangeot, C., Adkins, N. R., Mueller, R. D., MANAGEMENTāPROGRAMMESāTHATāSETāGOALSā Henderson, G. R., Ferguson, N. S., Mandiberg, J. ANDāTHATāAREāWILLINGāTOāDISRUPTāOLDāHABITSā M., Roy, A., Johnson, G. D., Kipnis, E., Puulig, C., ANDāROUTINESāOFTENāENGRAINEDāINā Broderick, A. J. & Zuniga, M. A. (2013).Toward ORGANISATIONSāCULTURESāANDāPRACTICESāANDā Intercultural Competency in Multicultural PROCESSESā4HEREāISāAāNEEDāTOāADAPTāANDāAā Marketplaces. Journal of Public Policy & COMMITMENTāTOāDIVERSIFYINGāTHEāWAYā Marketing, 32 (Special Issue), 156-164. COACHINGāISāOFFERED āBYāWHOM āHOWāTHEā Equality Act 2010. UK. Retrieved from: COACHINGāPROFESSIONāMARKETSāITSELFāANDā http://www.legislation.gov.uk/ukpga/2010/15/ WHETHERāITāISāINCLUSIVEāTOāALLāFACTORSāOFā pdfs/ukpga_20100015_en.pdf SOCIETYā [Accessed on 1 June, 2017] $IVERSITYāDOESāNOTāJUSTāHAPPENā4HEāTRUEā VALUEāOFāDIVERSITYāISāBEYONDāJUSTāBESTāPRACTICE Hewlett, S. A. (2014, March 18). How Can You Unlock the Diversity Dividend? Huffington Post. Retrieved : http://www.huffingtonpost.com/ sylvia-ann-hewlett/ how-can-you-unlock-the-di_b_4597458.html [Accessed on 1 June, 2017]

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Hofstede, G, Hofstede, G. J. & Minkov, M. (2010). Kogan Page Limited Publishing. Cultures and Organisations – Software of the Passmore, J. (2016). Excellence in Coaching, Mind, 3rd Edition. USA: McGraw Hill Publishing. Association of Coaching. London: Kogan Page Holmes, A. (27/10/2015). ‘Has ‘Diversity’ Lost its Limited Publishing. Meaning?’ New York Times Magazine. Retrieved Phillips, T (Writer) (22/02/2017). [Television from: https://www.nytimes.com/2015/11/01/ documentary]. Veale, H. (Executive Producer). magazine/has-diversity-lost-its-meaning.html?_ Has Political Correctness Gone Mad. London, r=0 [Accessed on 1st June 2017] UK: Channel 4. Hunt, V, Layton, D & Prince, S. (Jan 2015) Why Rosinski P (2003) Coaching Across Cultures. Diversity Matters, McKinseyonline. Retrieved London: Nicolas Brearly Publishing. from: http://www.mckinsey.com/ Rostron, S. S. (2011) Book Review: Diversity in businessfunctions/organization/our-insights/ Coaching: working with gender, culture, race why-diversity-matters [Accessed on 10th and age. Coaching: An International Journal of December 2016] Theory, Research and Practice, 4 (1), 55-61. Jan, T. (2017 April 5) Pepsi tried cashing in on Trompenaars, F, & Hampden-Turner, C. (2013). Black Lives Matter with a Kendall Jenner ad. Riding the Waves of Culture. London: Nicolas Here’s how that’s going. The Washington Post. Brearly Publishing. Retrieved from: https://www.washingtonpost. com/news/wonk/wp/2017/04/05/pepsi-tried- Whitmore, J. (2005). Coaching for Performance. cashing-in-on-black-lives-matter-with-a-kendall- London: Nicolas Brearly Publishing. jenner-ad-heres-how-thats-going/?utm_ Biography term=.8e7466dbecbc [Accessed 5th April 2017] 2AJVINDERā+AURā5PPALāISāANā%XECUTIVEā#OACHā Kandola and Fullerton (2003) Diversity in ANDā#HANGEā-ANAGEMENTā0RACTITIONERā Action, Managing the Mosaic. London: SPECIALISINGāINāDIVERSITYāANDāTHEāMEDIAāINDUSTRYā Chartered Institute of Personal and 2AVJINDERāBEGANāHERāCAREERāINāSEVERALāDIVERSITYā Development. MANAGEMENTāANDāCONSULTANCYāROLESāFORāLEADINGā MacDonald, K. (2011). How to Market to People .'/lSāINāTHEā5+ āFOLLOWEDāBYāYRSāWORKāHISTORYā Not Like You. New Jersey, USA: John Wiley and INāTHEāTELEVISIONāANDā÷LMāINDUSTRYāFORāSEVERALā Sons Inc. Publishing. COMPANIESāANDāINDEPENDENTLYāBOTHāINāTHEā5+ ā #ANADAāANDā)NDIA āINāVARYINGāPRODUCTION ā Palmer, S. & Whybrow, A. (2008). Handbook of DEVELOPMENT āMANAGEMENTāANDāCREATIVEāROLESā Coaching Psychology – A Guide for 2AJVINDERāCOMPLETEDāHERā#OACHINGā$IPLOMAāINā Practitioners. Hove: Routledge Publishing. āFROMāTHEā#ENTREāOFā#OACHING ā5+āANDāISāAā Passmore, J. & Mortimer, L. (2011). Ethics in -EMBERāOFāTHEā!# āAāGLOBALāMEMBERāOFā)#&āANDā Coaching. Retrieved from: http://www.mysgw. Aā5+āMEMBERāOFāTHEā#HANGEā-ANAGEMENTā co.uk/Images/368/Passmore%20&%20 )NSTITUTEā2AJVINDERāISāABLEāTOāPRACTICEāINāTHEā5+ ā Mortimer%20(2011)%20Ethics%20in%20 #ANADAāANDā)NDIAā&ORāFURTHERāINFORMATION ā Coaching.pdf. [Accessed 5th April 2017] GUIDANCEāORāTRAINING āPLEASEāFEELāFREEāTOāCONTACT Passmore, J. (2013). Diversity in Coaching. 2nd %MAILā2AJVINDER5 PLANBCONSULTANCYCOUKā Edition, Association of Coaching. London: WWWPLANBCONSULTANCYCOUK

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Abstract THEāPEER SUPERVISIONāPROCESSāHELDā 4HISāARTICLEāAIMSāTOāHIGHLIGHTāTHEāINITIALā IMMEDIATELYāAFTERāEACHāCOACHINGāSESSIONā PHASEāOFāTHEāNEWLYāLAUNCHEDā!ALBORGā WITHāANāOBSERVERā"ASEDāONāTHEāEXPERIENCEā 5NIVERSITYā#OACHINGā#ENTREā!5## āā ATāTHEā!5## āITāISāTENTATIVELYāSUGGESTEDāTHATā !5##āISāAāCOACHINGāSERVICEāFORāSTUDENTSāATā OTHERSāINāAāSIMILARāSETTINGāMAYāWISHāTOāSETā !ALBORGā5NIVERSITY ā$ENMARK āCONDUCTEDā UPāAāCOACHINGāCENTREāANDāTOāMAKEāGREATERā BYāCOACHINGāPSYCHOLOGYāSTUDENTSā USEāOFāPEER SUPERVISIONāWITHāANāOBSERVER ā ATTENDINGāAā0SYCHOLOGYā-ASTERlSāDEGREEā INāADDITIONāTOāTHEāSTANDARDāSUPERVISION PROGRAMMEāWHICHāISāLEDāBYā$Rā/LEā-ICHAELā 3PATENā)NāTHISāARTICLE āTHEāPERSON CENTREDā +EYWORDSā!ALBORGā5NIVERSITY ā#OACHINGā ANDāSOLUTION FOCUSEDāCOACHINGā 0SYCHOLOGY ā!ALBORGā5NIVERSITYā#OACHINGā#ENTREā ORIENTATIONāUNDERTAKENāATāTHEā!5##āISā !5## ā%DUCATIONALā#ENTRE ā/BSERVER āā HIGHLIGHTEDā4HEāCOACHINGāPSYCHOLOGYā 0EER SUPERVISION STUDENTSāHAVEāDEVELOPEDāBOTHāPERSONALLYā ANDāPROFESSIONALLYāTHROUGHāTHISāINITIALā PHASEāOFāPRACTICEāATāTHEā!5##ā4HEā INITIATIVEāTHATāHASāHADāTHEāGREATESTāIMPACTā UPONāTHEIRāLEARNINGāANDāDEVELOPMENTāISā

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NāTHISāARTICLE āTHEāWORKāTHATāHASāBEENā PSYCHOLOGYāPRACTICE āā0ALMERāANDāā DONEāINāTHEāSTART UPāPHASEāOFāTHEā 7HYBROWāā āSTATEām#OACHINGā !ALBORGā5NIVERSITYā#OACHINGā#ENTREā PSYCHOLOGYāISāFORāENHANCINGāWELL BEINGā !5## āLEDāBYā$Rā/LEā-ICHAELā3PATENā ANDāPERFORMANCEāINāPERSONALāLIFEāANDāWORKā ISāHIGHLIGHTEDā#OACHINGāANDā DOMAINSāUNDERPINNEDāBYāMODELSāOFā )ESPECIALLYāCOACHINGāPSYCHOLOGYāISāAā÷ELDāOFā COACHINGāGROUNDEDāINāESTABLISHEDāLEARNINGā RAPIDāGROWTHā3PATEN ā āPā ā THEORIESāANDāPSYCHOLOGICALāAPPROACHESnā 4HEREāISāAāGREATāDEMANDāOFāCOACHINGā 4HISāDE÷NITIONāINFORMSāTHEā!5##āCOACHINGā SERVICESāINāAāVARIETYāOFā÷ELDS āWHICHāISāTHEā PSYCHOLOGYāPRACTICEāTHEREFOREāTHEāTRAINEEā REASONāWHYāMOREāUNIVERSITIESāACROSSāTHEā COACHINGāPSYCHOLOGISTSāONLYāWORKāWITHā WORLDāAREāRUNNINGāCOACHINGāANDāCOACHINGā STUDENTSlāEVERYDAYāDIF÷CULTIESāANDāNOTā PSYCHOLOGYāPROGRAMSā'RANT āA āPā ā ISSUESāWITHINāTHEāCLINICALāDOMAIN !5##āWASāESTABLISHEDāASāAāPARTāOFāTHEā !āSTUDYāUNDERTAKENāBYā0ALMERāANDā 0SYCHOLOGYā-ASTERlSāDEGREEāPROGRAMMEā 7HYBROWā āFOUNDāTHATāāDIFFERENTā #LINIC ā#OUNSELLING ā#ONSULTATION ā PSYCHOLOGICALāMODELSāANDāAPPROACHESāAREā #OACHINGā#### ā)Nā!5##āPSYCHOLOGYā USEDāBYāCOACHINGāPSYCHOLOGISTā0ALMERāā STUDENTSāGETāTHEāOPPORTUNITYāTOāGRAPPLEā 7HYBROW ā āPā ā!Tā!5##āNOā WITHāTHEāROLEāASāAāTRAINEEāCOACHINGā PSYCHOLOGICALāAPPROACHāORāMODELāHASāBEENā PSYCHOLOGISTā!5##āWASāFOUNDEDāINā EXCLUDEDāFROMāPRACTICE āTHEREBYāTHEāFOCUSā *ANUARY āāANDāTHISāARTICLEāAIMSāTOāSHEDā ISāONāTHEāCOACHEEāANDāTHEIRāREQUIREMENTSā SOMEāLIGHTāONāTHEāINITIALāPHASEāOFā!5##ā BASEDāONāTHEIRāDIF÷CULTIESāWITHINāTHEā ANDāTHEāDISCOVERIESāMADEāDURINGāTHISā LIMITSāOFāOURāOWNāTRAINING ā!DDITIONALLY ā PHASE THISāTAKESāINTOāACCOUNTāTHEāCOACHlSā ā INDIVIDUALāPREFERENCEā4HEāORIENTATIONāISā Aalborg University Coaching Centre PERSON CENTREDāANDāSOLUTION FOCUSEDāTHEā (AUCC) MAINāEMPHASISāOFāOURāPRACTICEāISāTOāASSISTā !5##āISāANāEDUCATIONALāCENTREāWHEREā OURāCOACHEESāDEALāWITHāTHEIRāDIF÷CULTIESā COACHINGāPSYCHOLOGYāSTUDENTSāOFFERā ANDāATTAINāTHEIRāREALISTICāGOALS INDIVIDUALāCOACHINGāTOāSTUDENTSāATā!ALBORGā ā 5NIVERSITYā!āTYPICALāCOACHINGāPROGRAMMEā The coaching process CONSISTSāOFāSIXāCOACHINGāSESSIONSāOFāā )NāTHISāSECTION āTHEāCOACHINGāPROCESSāINā MINUTESāEACHā)NāADDITIONāTOāSTUDENTSā !5##āISāDESCRIBED āFROMāTHEāINITIALāSTUDENTā CONTACTINGāUSāTHEMSELVES āTHEāGENERALā CONTACTāTOāTHEāLASTāSESSIONāABOUTāāMONTHSā STUDENTāGUIDANCEāSERVICEāATā!ALBORGā LATERā4HEāCOACHEESāCONTACTāTHEā#ENTREāBYā 5NIVERSITYāREFERSāSTUDENTSāWHOāAREā E MAIL āOFTENāWITHāAāSHORTāDESCRIPTIONāOFāTHEā EXPERIENCINGāDIF÷CULTIESāTHATāAREāWITHINā PROBLEMāORāISSUEāTHEYāWISHāTOāWORKāONā)Nā THEāBOUNDARIESāOFāOURāCOMPETENCIES RESPONSE āTHEYāAREāSENTāAāSTATEMENTāOFā )Nā!5##āWEāOFFERāCOACHINGāPSYCHOLOGYā CONSENTāANDāSOMEāADDITIONALāINFORMATIONā PROGRAMMESāSOāTHATāTHEāCOACHINGāPROVIDEDā ABOUTā!5##ā/NCEāTHEYāHAVEāREADāANDā ISāUNDERPINNEDāBYāPSYCHOLOGICALāTHEORIESā UNDERSTOODāTHISāMATERIAL āTHENāTHEYāAREā ANDāMODELSā3OāWHATāISāCOACHINGā SENTāSCREENINGāTOOLā4HISāCONSISTSāOFā

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,OVIBONDāANDā,OVIBONDlSā āāITEMā ONā4HEāSUPERVISIONāISāUSUALLYāCONDUCTEDāBYā $EPRESSIONā!NXIETYā3TRESSā3CALEā$!33 ā EITHERā$Rā/LEā3PATENāORāPSYCHOLOGISTāā !FTERāHAVINGāSCOREDāTHEāCOACHEElSā$!33 āAā ,ILLITHā,ÐKKENā/LESENāANDāISāNORMALLYāDONEā MEETINGāISāARRANGEDāWITHā$Rā3PATEN āWHEREā FACE TO FACEāBUTāOCCASIONALLYāVIAā3KYPEā)Nā THEāTRAINEEāCOACHINGāPSYCHOLOGISTā ADDITIONāTOāTHEāSUPERVISION āTHEāTRAINEEā DISCUSSESāTHEāCOACHEElSāSCORESāANDāSHARESā COACHINGāPSYCHOLOGISTSāALSOāHAVEāATTENDEDā POTENTIALāCONCERNS āINāORDERāTOāBEā RELEVANTāWORKSHOPSāANDāSEMINARSāHELDāBYā APPROPRIATELYāPREPAREDāFORāTHEā÷RSTā $Rā3TEPHENā0ALMER MEETINGāWITHāTHEāCOACHEEā ā )NāTHEā÷RSTāSESSION āITāISāENSUREDāTHATāTHEā Personal reflections of the COACHEEāUNDERSTANDSāANDāSIGNSāTHEā trainee coaching psychologists STATEMENTāOFāCONSENTāANDāBESIDEāTHATāWEā (AVINGāTHEā!5##āONāTOPāOFāAND āASāAāPARTā FOCUSāONāCLARIFYINGāTHEāPROBLEMāTHEā OFāOURā-ASTERlSāDEGREEāPROGRAMMEāHASā COACHEEāWISHESāTOāWORKāONā4HEāFOLLOWINGāā GIVENāUSāTHEāOPPORTUNITYāTOāUSEāOURā āTOāāSESSIONSāWEāWILLāBEāWORKINGāONāTHEā KNOWLEDGEāANDāSKILLSāACQUIREDāDURINGāOURā PROBLEMāANDāTOWARDSāATTAININGāTHEā STUDYāINāPRACTICEā)TāHASāMADEāUSāGROWāBOTHā COACHEElSāGOALā4HROUGHOUTāTHEāPROCESS āWEā ATāAāPROFESSIONALāANDāPERSONALāLEVELā$URINGā ASKāFORāFEEDBACKāFROMāTHEāCOACHEESāTOāHELPā THISāSEMESTER āWEāHAVEāEXPLOREDāOURāPROFES OURāLEARNINGāANDāDEVELOPMENT āANDāATāTHEā SIONALāINTEGRITYāASāAāPSYCHOLOGISTāANDāHAVEā LASTāSESSION āWEāEVALUATEāTHEāCOACHINGā COMEāCLOSERāTOā÷GURINGāOUTāWHOāWEāAREāASāAā PROCESSāTOGETHERā4HEāSESSIONSāAREāPLACEDā PSYCHOLOGISTā(AVINGāBEENāABLEāTOāWORKā WITHā āWEEKSāINāBETWEENāEACHāSESSION ā WITHāCOACHEESāINāTHISākSAFEāSPACElāATāTHEā WITHāTHEāEXCEPTIONāOFāTHEāLASTāSESSION ā UNIVERSITYāHASāGIVENāUSāTHEāCHANCEāTOā WHICHāISāUSUALLYāAāMONTHāLATERāANDāTHEREBYā EXPLOREāANDāEXPERIMENTāWITHāDIFFERENTā MAKINGāITāAāFOLLOW UPāSESSIONāONāTHEā COACHINGāAPPROACHES āMETHODSāANDā COACHEElSāPROGRESS MODELSāANDāTOāLEARNāFROMāTHISāTHROUGHā )Nā!5##āNEWāCOACHESāALWAYSāHAVEāANā FEEDBACKāANDāSUPERVISION OBSERVERāWITHāTHEMāFORāTHEā÷RSTāTWOā 7EāALLāAGREEāTHATāPEER SUPERVISIONā COACHINGāPROGRAMMES āIEāāSESSIONSāALLā IMMEDIATELYāAFTERāTHEāSESSIONāISāONEāOFāTHEā TOGETHERā"ESIDESāOBSERVINGāTHEāSESSION āTHEā MOSTāPRO÷TABLEāLEARNINGāACTIVITIESāINāTHEā ROLEāOFāTHEāOBSERVERāISāTOāENGAGEāINāPEER !5##ā)NāOURāEXPERIENCE āTHEāOBSERVERāAā SUPERVISIONāAFTERāTHEāSESSION āWHEREāCOACHā FELLOWā-ASTERlSāDEGREEāSTUDENT āANDāTHEā ANDāOBSERVERāREøECTāUPONāWHATāWENTāWELLā COACHāAREāOFTENāAWAREāOFāDIFFERENTāTHINGSā ANDāWHATāDIDāNOTāGOāTOOāWELLāINāTHEāSESSIONā ANDāHAVEāDIFFERENTāPERSPECTIVESāONāWHATā ANDāWHYā"ESIDEāTHISāPEER SUPERVISIONāAFTERā WENTāWELLāANDāWHATāCOULDāHAVEāGONEāBETTERā EACHāSESSION āTHEREāISāALSOāAāGROUPā ANDāWHYāTHISāISā9OUāASāAāCOACHāANDāAā SUPERVISIONāMEETINGāAPPROXIMATELYāONCEāAā PSYCHOLOGYāSTUDENTāCANāHAVEāSOMEāBLINDā WEEKā%ACHāTRAINEEāCOACHINGāPSYCHOLOGISTā SPOTS āWHICHāTHEāOBSERVERāMIGHTāSEEāANDā PREPARESāEITHERāAāVIDEOāSEQUENCEāORāAā NOTICEā(AVINGāSOMEONEāTOāSITāINāONāTHEā DILEMMAāORāCONCERNāFROMāTHEāCOACHINGā SESSIONāITāFROMāAāDIFFERENTāPERSPECTIVE āANDā SESSIONSāTHATāTHEYāWOULDāLIKEāSUPERVISIONā AFTERWARDSāSHARINGāTHATāPERSPECTIVEāHASā

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BEENāESPECIALLYāBENE÷CIALāFORāOURā !ALBORGā5NIVERSITYā4HISāSETUPāRESEMBLESāAā DEVELOPMENTāANDāHASāHADāGREATāIMPACTāONā STUDYāBYā'RANTāB āANDāASāHEā OURāLEARNING CONCLUDES āTHISāADDITIONALāELEMENTāOFāBOTHā BEINGāTHEāCOACHāANDāCOACHEEāWILLāINCREASEā The future of AUCC FUTUREāSTUDENTlSāLEARNINGāANDā 4HEāFUTUREāPLANSāFORā!5##āISāAāTRIALāPERIODā DEVELOPMENTāINāTHEā÷ELDāOFāCOACHINGā OVERāTHEāNEXTāāYEARS āWITHāTHEāHOPEāTHATāITā PSYCHOLOGYā'RANT āB āPā  ā!SāWEā CANāBEāBOTHāAāPERMANENTāPARTāOFāTHEā HAVEāSTATEDāHAVINGāTHEāOBSERVERāINāTHEā 0SYCHOLOGYā-ASTERlSāDEGREEāPROGRAMME ā kROOMlāANDāTHEāFOLLOWINGāPEER SUPERVISIONā BUTāALSOāBECOMEāAāCENTREāOFāSCIENCEā4HEā HASāBEENāOFāGREATāVALUEāTOāUSāANDāWILLāBEāAā COACHINGāPSYCHOLOGYā÷ELDāSTILLāNEEDSā CONTINUOUSāFACILITATINGāELEMENTāOFā!5##lSā FURTHERāRESEARCHāANDāWEāSEEā!5##āASāAā PRACTICEā CENTREāTHATāINāTHEāFUTUREāCANāSHEDāLIGHTāONā /URāRECOMMENDATIONāTOāOTHERāCOACHINGā SOMEāOFāTHEāRESEARCHāAREASā PSYCHOLOGYāSTUDENTSāISāTHATāHAVINGāAāFELLOWā !SāAāNEWāSEMESTERāISāEMERGING āNEWā STUDENTāSITāINāONāYOURāCOACHINGāSESSIONSāASā STUDENTSāWILLāJOINāTHEā-ASTERlSāPROGRAMMEā ANāOBSERVERāSHOULDāBEāAVAILABLEāANDā #### āWEāPLANāTOāHAVEāTHEāNDāYEARā PRACTICEDāMOREāOFTEN āSINCEāITāGIVESāYOUāTHEā STUDENTSāCOACHāTHEākNEWlāSTUDENTS āANDāFORā OPPORTUNITYāTOāLEARNāNEWāSKILLSāANDā THEāNEWāSTUDENTSāTOāLATERāTAKEOVERāTHEā DEVELOPāINāAāWAYāTHATāYOUāWEREāNOTāABLEāTOā !5##āPRACTICE āIEāCOACHāSTUDENTSāATā ONāYOURāOWNāā

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References Biographies Antony, M. M., Bieling, P. J., Cox, B. J., Enns, M. .ADJAā,AGONIā(OLST ā0SYCHOLOGYā3TUDENTāATā W., & Swinson, R. P. (1998). Psychometric !ALBORGā5NIVERSITY ā#OACHINGā0SYCHOLOGISTāINā properties of the 42-item and 21-item versions TRAININGāATā!ALBORGā5NIVERSITYā#OACHINGā of the Depression Anxiety Stress Scales in #ENTREā!5## clinical groups and a community sample. Psychological Assessment, 10(2), 176-181. -AJAā,AUSTEN ā0SYCHOLOGYā3TUDENTāATā!ALBORGā Grant, A. (2008a). Past, present and future: the 5NIVERSITY ā#OACHINGā0SYCHOLOGISTāINāTRAININGā evolution of professional coaching and ATā!ALBORGā5NIVERSITYā#OACHINGā#ENTREā coaching psychology. In S. Palmer & A. !5## Whybrow, (Eds.), Handbook of Coaching Psychology – a guide for practitioners (pp. -ARIAā,OUISEā0EDERSEN ā0SYCHOLOGYā3TUDENTā 23-39). Hove: Routledge. ATā!ALBORGā5NIVERSITY ā#OACHINGā0SYCHOLOGISTā INāTRAININGāATā!ALBORGā5NIVERSITYā#OACHINGā Grant, A. M. (2008b). Personal life coaching for #ENTREā!5## coaches-in-training enhances goal attainment, insight and learning. Coaching: An /LEā-ICHAELā3PATEN ā,ICENSEDāPSYCHOLOGIST ā"!ā International Journal of Theory, Research and -!ā0H$ā3PECIALISTā0SYCHOTHERAPY ā Practice, 1(1), 54-70. -)3#0!CCREDā3UPERVISOR ā(EADāOFā0SYCHOLOGYā Lovibond, P. F., & Lovibond, S. H. (1995). The -ASTERā0ROGRAM ā$IRECTORāOFāTHEā#OACHINGā structure of negative emotional states: 0SYCHOLOGYā5NIT ā!ALBORGā5NIVERSITY Comparison of the Depression Anxiety Stress Scale (DASS) with Beck Depression and 3TEPHENā0ALMERā0H$ āISā!DJUNCTā0ROFESSORāOFā Anxiety Inventories. Behavior Research and #OACHINGā0SYCHOLOGY ā#OACHINGā0SYCHOLOGYā Therapy, 33(3), 335-343. 5NIT ā!ALBORGā5NIVERSITY ā$ENMARKāANDā Palmer, S., & Whybrow, S. (2008). Coaching 0RESIDENTāOFāTHEā)NTERNATIONALā3OCIETYāFORā psychology: an introduction. In S. Palmer & A. #OACHINGā0SYCHOLOGY Whybrow (Eds.), Handbook of Coaching Psychology – a guide for practitioners (pp. 1-20). Hove: Routledge. Spaten, O. M. (2013). Coachingpsykologi i Danmark - forskning, teori og praksis. [Coaching Psychology in Denmark – Research, Theory and Practice]. Psyke & Logos, 34(2), 421-442.

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Viewpoint Article &ROMā(EADāOFā3ALESāTOā(EADāOFā3UCCESSā 0ERSONALāREFLECTIONSāONāBECOMINGāAāā SALESāPERFORMANCEāCOACH

OFāAāSTELLARāCAREERāINāCORPORATEāSALESāANDā STARTEDāTHEāMOSTāINTENSIVEāTRAININGā)āHAVEā EVERāBEENāTHROUGHā (EREā)āAMāAāYEARāLATERā)āHAVEāSUCCESSFULLYā COMPLETEDāANā!DVANCEDā#ERTI÷CATEāINā 0SYCHOLOGICALā#OACHINGāANDāHAVEāBEENā ACCEPTEDāFORāTHEāBESTāINāCLASSā-3CāINā !PPLIEDā0OSITIVEā0SYCHOLOGYāCOURSEāATā !NASTASIAā!NTONOVAā "UCKINGHAMā5NIVERSITYā5+ ā )āSTARTEDāPRACTISINGāCOACHINGāTWOāDAYSā AFTERā)āCOMPLETEDāMYā÷RSTāCOURSEāANDāNEVERā Abstract LOOKEDāBACKā4HISāTRAININGāWASāTHEāBESTā 4HEāAIMāOFāTHISāVIEWPOINTāARTICLEāISāTOā THINGāTHATāHASāEVERāHAPPENEDāTOāMEāANDā)ā SHOWāREøECTIONSāONāAāPERSONALāJOURNEYāOFā CANlTāEXPRESSāHOWāEXCITEDāANDāTHANKFULā)ā BECOMINGāAāSALESāPERFORMANCEāā AMāTHATā)āHAVEāDECIDEDākTOāGOāBIGlāONāTHATā PSYCHOLOGICALāCOACHāANDāTOāHIGHLIGHTā GLOOMYā*ANUARYāMORNING SOMEāBENE÷TSāOFāBRINGINGāCORPORATEāSALESā #OACHINGāISāAIMEDāATāFACILITATINGāCHANGEā EXPERTISEāINTOāCOACHINGāPRACTICEāā ANDāBRINGINGāOUTāTHEāBESTāINāPEOPLEā .EENANāā0ALMER ā ā)āKNOWā÷RST HANDā +EYWORDSāCOACHING āCOACHINGāPSYCHOLOGY ā THISāFEELINGāOFāANXIETY āSELF DOUBTāANDā SALESāPERFORMANCEāCOACHING āCORPORATEāSALES SWEATYāPALMSāMIXEDāWITHāEXCITEMENTāANDā WHATāCHALLENGESāYOUāAREāUPāAGAINSTāWHENā YOUāDECIDEāTOāMAKEāAāBIGāCHANGEāINāYOURā LIFEā)āHAVEāGONEāTHROUGHāTHEāWHOLEāCYCLEā YāAMAZINGāADVENTUREāOFāAā MYSELFāANDāHAVEāBEENāCOACHEDāOUTāALONGā LIFETIMEāSTARTEDāONāTHā THEāWAYāTOOā *ANUARYāā)āWASā 4HISāLIFEāEXPERIENCEāWASāPRICELESSāINā ENJOYINGāMYāMORNINGā TERMSāOFāMYāPERSONALāANDāPROFESSIONALā COFFEEāATāWORKāAFTERāTWOā DEVELOPMENTā#OMBININGāITāWITHāāYEARSā WEEKSāOFFāANDāTHOUGHTāTOāMYSELFām4HISāISāITā- OFāCORPORATEāSALESāEXPERIENCEāANDāTHEāFACTā !NASTASIAā9OUāHAVEāAāBIGGERāMISSIONāINāLIFEā THATā)āAMāAāBILINGUALāEXPAT āENABLESāMEāTOā )TlSāTIMEāTOāGOāBIGāORāGOāHOMEnā3Oā)āDIDā)āDIDā OFFERāAāVERYāUNIQUEāSETāOFāSKILLSāANDā GOāBIGā)āOPTEDāFORāFREELANCINGāAFTERāāYEARSā EXPERTISEāTOāTHEāCOACHEESāpāSALESā

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PERFORMANCEāCOACHINGāASā)āCALLāITā4HISāISāTHEā ISāAāFASTāPACEDāENVIRONMENTāWHEREāYOUā DIFFERENCEāTHATāMAKESāTHEāDIFFERENCEā MUSTāBEāPRO ACTIVEāANDāDELIVERāRESULTSāTOāBEā 2OTENBERGā āARGUESāTHATāSALESā SUCCESSFULā)āLEARNEDāTOāTHINKāQUICKāONāMYā COACHINGāISāTHEāNEWāMOSTāEFFECTIVEā FEET ā÷NDāVARIOUSāSOLUTIONSāEVENāWHENā ALTERNATIVEāTOāSALESāMANAGEMENTāANDā)ā LIMITEDāONāTIMEāORāOTHERāRESOURCESā7HATā WOULDāSTRONGLYāAGREEāWITHāTHISāSTATEMENTā MIGHTāTHISāMEANāFORāAāCOACHEE ā!SāAāCOACH ā 3CHULTZā āOUTLINEDāTHATāSALESāCOACHINGā )āCANāTHINKāCREATIVELYāDURINGāAāSESSION ā FOCUSESāONāSALESāEFFECTIVENESSā)NāMYā INTEGRATEāVARIOUSāTECHNIQUESāTOāAIMāTOWARDā OPINION āSALESāPERFORMANCEāCOACHINGāHELPSā ENSURINGāTHEāSESSIONāISāMOSTāPRODUCTIVE AāCOACHEEāDE÷NEāANDāSETāAāCLEARāLINEāOFāSIGHTā BETWEENāSALESāGOALSāANDāSALESāACTIONSāTHATā lā#OMMUNICATIONāpāHOWāAREāWEāSEENā RESULTāINāDESIREDāBUSINESSāOUTCOMESā COMMUNICATINGā9OUāALSOāHAVEāTOāPOSSESSā !CCORDINGāTOā$IXONāANDā!DAMSONā ā OUTSTANDINGāINTERPERSONALāSKILLSāANDāBEāANā SALESāCOACHINGāISāTHEāBESTāPRODUCTIVITYā EFFECTIVEāCOMMUNICATORāWHENāYOUāWORKāINā INVESTMENTāTOāIMPROVEāSALESāEXECUTIVESlā SALESāORāCOACHINGā4HISāSHOULDāBEāAāPARTāOFā PERFORMANCE YOURāCOREāCOACHINGāCOMPETENCIES ā)āTHINKā )āTHINKāTHATāHAVINGāANāEXPERTISEāISāYOURā /VERāTHEāYEARSā)lVEāLEARNTāHOWāTOāBECOMEāANā UNIQUEāSELLINGāPOINTāPOTENTIALLYāGIVESāYOUāAā AUTHENTICāCHAMELEONāANDāADJUSTāMYā COMPETITIVEāEDGEāANDāALLOWSāYOUāTOāTAPā COACHINGāSTYLEāACCORDINGLYā)āSTRONGLYā INTOāNICHEāCOACHING BELIEVEāTHATāBEINGāAWAREāOFāYOURāOWNāBODYā LANGUAGEāANDāTHEāVERBALāāNON VERBALāCUESā A Coaching Context: YOUāSENDāOUTāISāEQUALLYāIMPORTANTāASāWHATā Pillars of Executive Presence ISāSAIDāINāANYāTYPEāOFāINTERACTIONS 4HREEāASPECTSāTHATā)āBRINGāTOāCOACHINGāCANā NICELYāBEāSUMMARISEDāASāTHEāā#Sāpā lā#OMPOSUREāpāOURāAPPEARANCEā)lVEāLEARNTā COURAGE āCOMMUNICATIONāANDā ONEāTHINGāPRETTYāQUICKāWHENā)āHAVEāJUSTā COMPOSUREā0ROFESSORā$Eā6RIESā ā STARTEDāWORKINGāINāSALESāpāYOUāDOāHAVEāONLYā DESCRIBEDāTHESEāā#lSāASāTHREEāPILLARSāOFā ONCEāCHANCEāTOāMAKEā÷RSTāIMPRESSIONā)Fā EXECUTIVEāPRESENCEā%0 āORāGRAVITASā4HEā YOUāMEANāBUSINESSāANDāWANTāTOāBEāTAKENā #ENTERāFORā4ALENTā)NNOVATIONā#4) āALSOāDIDā SERIOUSLY āPRESENTINGāINāWELL GROOMEDā EXTENSIVEāRESEARCHāINāāTOāOUTLINEāTHEā MANNERāISāKEYāā4HISāALSOāSHOWSāRESPECTāFORā PARAMETERSāTHATāHELPāTOāDE÷NEāEXECUTIVEā YOURāCOACHEESā"EINGāOVER DRESSEDāORā PRESENCEāTODAYāEVENāTHOUGHāTHEāTERMāITSELFā UNDER DRESSEDāCANāBEāINAPPROPRIATEāANDā HASāBEENāøOATINGāAROUNDāINāLEADERSHIPā IMPACTāONāTHEāCOACHāIMAGEāYOUāWISHāTOā CIRCLESāFORāQUITEāSOMEāTIMEāNOWāā CONVEY +AUFFMANāā&RETTER ā ā#4)āIDENTI÷EDāā āCHARACTERISTICSāOFā%0ā)NTERNATIONALā#OACHā 4HISāISāOFāCOURSEāJUSTāMYāOWNāPERSONALā &EDERATION ā ā āāGRAVITAS āCOMMUNICATIONā REøECTIONāABOUTāTHEāPOSSIBLEāTRANSFERABILITYā ANDāAPPEARANCEā āWHICHāCLOSELYāCOINCIDEā OFā3ALES BASEDāSKILLSāANDāEXPERIENCEāTOāTHEā WITHā$Eā6RIESlā#S COACHINGāROLEā(OWEVER āIFāYOUāAREāAWAREāOFā lā#OURAGEāpāHOWāAMā)āSEENāINāACTIONā3ALESā YOURāSTRENGTHS āCAPABILITIESāANDāSTRIVINGāFORā

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ON GOINGāPERSONALāDEVELOPMENTāANDāSELF sites/scottedinger/2013/06/25/how-great-sales- REøECTION āYOUāAREāALREADYāMOVINGāINāTHEā leaders-coach/#2eaa77fb105b. [15/05/2017]. RIGHTāDIRECTION āINāMYāOPINIONā!Sā"ARONā International Coach Federation (2017), ANDā!ZIZOLLAHā āREMARKED āAāCOACHā Executive presence and why it is essential to MUSTāCONTINUOUSLYāDEVELOPāSELF AWARENESSā any coaching career. [Online], Available: ANDāREøECTIONāTOāBEāBIASāFREEāANDāEFFECTIVEā https://coachfederation.org/blog/index. INāAāCOACHINGāRELATIONSHIP php/8325/ [21/04/2017]. Kaufman, D. and Fetters, M.L. J. (1983). The Conclusion Executive Suite: Are Women Perceived as 7HENāITāCOMESāTOāCOACHING āBEāITāBUSINESS ā Ready for the Managerial Climb? Journal of PERFORMANCEāORāSALES āTHEREāISāNOākONEā÷TSāALLlā Business Ethics, Vol. 2, No. 3, Women and APPROACHā&ROMāMYāEXPERIENCE āSALESāTALENTā Work, pp. 203- 212. ISāDEVELOPEDāINāAā÷ELDāMAINLYāTHROUGHākONā THEāJOBlāSKILLSāDEVELOPMENTS āDIFFERENTā Neenan, M. and Palmer, S., (2012), Cognitive EXPERIENCES āMENTORINGāANDāCOACHINGā Behavioural Coaching in Practice. An Evidence 7HENāMANAGERSāREACHāAāCERTAINāLEVEL ā Based Approach, Hove, East Sussex: Routledge. TRADITIONALāTRAININGāISāNOTāEFFECTIVEāASāITāLACKSā Rotenberg, Z. (2013). What is sales coaching? REINFORCEMENTāANDāANYāFURTHERāPROFESSIONALā [Online], Available: http://www.insightsquared. DEVELOPMENTāHASāTOāBEāINDIVIDUALāTOāREøECTā com/2013/05/what-is-sales-coaching/. THATāMANAGERlSāCHALLENGESāANDāNEEDSā [15/05/2017]. %DINGER ā ā3OāITāISāNOāSURPRISEāTHATāSALESā Schultz, M. (2017), 5 keys to successful sales COACHINGāISāBECOMINGāTHEāNEWāøAVOURāOFā coaching. [Online], Availabe: https://www. SALESāMANAGEMENT rainsalestraining.com/blog/5-keys-to- successful-sales-coaching. [15/05/2017]. References Baron, H. and Azizillah, H. (2008). Coaching and Biography diversity in Palmer, S. and Whybrow, A., (2008). !NASTASIAā!NTONOVAāISāAā3ALESā0ERFORMANCEā Handbook of coaching Psychology. A guide for #OACHāANDā0SYCHOLOGICALā#OACHā3HEāHASā practitioners, London and New York: COMPLETEDāANā!DVANCEDā#ERTI÷CATEāINā Routledge. 0SYCHOLOGICALā#OACHINGāANDāTHEā#RITICALā De Vries, MK. (2015). Finding gravitas. [Online], !PPROACHāTOā0OSITIVEā0SYCHOLOGYāSHORTāCOURSEā Available: http://knowledge.insead.edu/blog/ ATā"IRBECKā5NIVERSITYā!NASTASIAāNOWāOFFERSā insead-blog/finding-gravitas-4248. [07/04/2017]. 3ALESā0ERFORMANCEā#OACHINGāASāWELLā Dixon, M. and Adamson, B. (2011), The dirty āASā0RO !CTIVEā3ALESāSKILLSāDEVELOPMENTāā secret of effective sales coaching. [Online], TRAININGāFORāTHEāHOSPITALITYāINDUSTRYāā Available: https://hbr.org/2011/01/the-dirty- 3HEāISāAāMEMBERāOFā!SSOCIATIONāFORāā secret-of-effective. [15/05/2017]. #OACHING ā)NSTITUTEāOFā,EADERSHIPāANDā Edinger, S. (2013). How great leaders coach. -ANAGEMENTāANDā)NTERNATIONALā3OCIETYāFORā [Online], Available: https://www.forbes.com/ #OACHINGā0SYCHOLOGY

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)NTRODUCINGāTHEā#AMBRIDGEā2ESEARCHā(UBā )NAUGURALāMEETINGāā-AYā

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REVEALSāONāKEYāISSUESāASāENCOUNTEREDāINā WASāEXPECTEDāTOāBEāOFāPARTICULARāINTERESTāTOā COACHINGāSESSIONSāORāFROMāWIDERāREøECTIONā CURRENTāANDāPROSPECTIVEāRESEARCHERSāANDā %QUALLY āRESEARCHERSāANDāSTUDENTSāWANTāTOā THOSEāINTERESTEDāINāTHEāAPPLICATIONāANDā KNOWāWHATāISāHAPPENINGāINāTHEā PRACTICEāOFāCOACHINGāPSYCHOLOGYāāā ORGANISATIONSāANDāWORKSPACESāINāWHICHā 0ROFESSORā3TEPHENā0ALMERāANDā$Rā3IOBHAINā COACHINGāISāPRACTISEDā4HISāMEETINGāPOINTāISā /l2IORDANāJOINEDāUSā OURāFOCUSāANDāTHEāREASONāWHYāTHEā÷RSTā &OLLOWINGā3IOBHAINlSāINTRODUCTIONāANDā RESEARCHāHUBāWASāCREATED WELCOMEāTOāTHEāMEETING ā)āBEGANāBYāASKINGā +RISTINAāTOāTELLāUSāABOUTāHERāWORKāASāAā Our aim COACHINGāPSYCHOLOGISTāANDāTOāSETāTHEāSCENEā 4HEāAIMāOFāTHEāRESEARCHāHUBSāISāTOāBRINGā FORāOURāDISCUSSIONāBYāDESCRIBINGāHERā TOGETHERāCOACHINGāPRACTITIONERSāWITHā RESEARCHāWHICHāSHEāBEGANāINāā4HISāISā RESEARCHERSāANDāSTUDENTSāTOāSHAREā SUMMARISEDāINā+RISTINAlSāINTRODUCTORYāTEXT INFORMATION āKNOWLEDGEāANDāIDEASāINāAā TWO WAYāEXCHANGEāOFāTHINKINGāANDā m7HENā)āSTARTEDāMYā$RāOFā0SYCHOLOGYā$0SYCH ā EXPLORATIONā)TāPRESENTSāPRACTITIONERSāANDā PROGRAMMEāATā#ITYā5NIVERSITYāMYāRESEARCHā RESEARCHERSāWITHāANāOPPORTUNITYāTOāLEARNā QUESTIONāWASāVERYāSIMPLEāk#ANāCOACHINGā MOREāABOUTāRESEARCHāTOPICSāANDāTHINKING ā REDUCEāWORKPLACEāSTRESS lā(OWEVER āITāTURNEDā ANDāFORāRESEARCHERSāANDāSTUDENTSāTOāKNOWā OUTāTHATāITāWASāNOTāAāSIMPLEāRESEARCHāQUESTIONā MOREāABOUTāTHEāTOPICSāANDāISSUESā TOāANSWERā4HEREāWEREāMANYāDIFFERENTāWAYSāTOā PRACTITIONERSāAREāENCOUNTERINGā DE÷NEāTHEāTERMāCOACHING āTHEāSAMEāWASāTRUEā )NāCOORDINATIONāWITHā)3#0ā0RESIDENTā FORāSTRESS āANDāEVALUATINGāTHEāEFFECTSāOFā 0ROFESSORā3TEPHENā0ALMERāANDā)3#0ā#HAIRā COACHINGāWASāNOTāSTRAIGHTāFORWARDā $Rā3IOBHAINā/l2IORDANā)āHAVEāESTABLISHEDā 2EALISINGāTHESEāISSUES āITāMADEāSENSEāTOā THEā÷RSTā2ESEARCHā(UBāINā#AMBRIDGE ā5+ INVESTIGATEāTHEāRESEARCHāQUESTIONāFROMā DIFFERENTāANGLESāANDāUSINGāAāMIXEDāMETHODSā Research hub meetings APPROACHāAPPEAREDāTOāBEāAāGOODāOPTIONā4HUS ā 7EāINTENDāTOāHOLDāREGULARāON LINEāMEETINGSā THEāGREATESTāADVANTAGESāOFāUSINGāBOTHā FOCUSINGāONāSPECI÷CāTOPICSāTHROUGHOUTāTHEā QUANTITATIVEāANDāQUALITATIVEāMETHODSāWASāTHATā YEARā-EETINGSāWILLāBEāOPENāTOāALLā)3#0ā ITāALLOWEDāMEāTOāINVESTIGATEāTHEāEXPERIENCESā MEMBERSāWHEREVERāYOUāAREāINāTHEāWORLDā ANDāEFFECTSāOFāCOACHINGāFROMāDIFFERENTāANGLESā)Tā WITHāACCESSāTOāTHEāINTERNETā0RIORāTOāTHEā HELPEDāTOāHIGHLIGHTāTHEāCOMPLEXITYāOFāTHEāTOPICā MEETINGSāREFERENCEāMATERIALāANDāPRE ANDāITāMADEāTHEāRESEARCHāMOREāFUNāTHANāITā READINGāWILLāBEāFORWARDEDāTOāATTENDEES WOULDāHAVEāBEENāJUSTāUSINGāONEāAPPROACHā !āDISADVANTAGEāWASāTHATāPLANNINGāANDā Our inaugural meeting CONDUCTINGāCOMPLETELYāDIFFERENTāSTUDIESāWASā /URāINAUGURALāMEETINGāONāā-AYāā TIMEāCONSUMINGāANDāITāCANāMAKEāTHEāRESEARCHā FEATUREDāAāDISCUSSIONāONāTHEāUSEāOFāAāMIXEDā PROCESSāLESSāCOHERENTā METHODSāAPPROACHāINāAāDOCTORALāRESEARCHā STUDYāWITHāOURāGUESTāSPEAKER ā$Rā+RISTINAā !āVERYāBRIEFāSUMMARYāOFāTWOāOFāTHEāSTUDIESāISā 'YLLENSTEN āWHOāJOINEDāUSāFROMā3WEDENā)Tā NOWāINCLUDEDāASāITāCANāGIVEāANāEXAMPLEāOFāHOWā

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MIXEDāMETHODSāCANāBEāUSEDā4HEā÷RSTāPARTāOFā BYāORGANISATIONSāANDāEMPLOYEESāASāANā THEāRESEARCHāUSEDāAāQUASI EXPERIMENTALāDESIGNā ACCEPTABLEāINTERVENTIONāFORāSTRESSā ANDāMEASUREDāSTRESSāBEFOREāANDāAFTERāCOACHINGā REDUCTIONāINāAāWAYāTHATāTHEāMOREā ANDāTHEāRESULTSāSHOWEDāTHATāCOACHINGāDIDāNOTā TRADITIONALāCOUNSELLINGāWASāNOTā SIGNI÷CANTLYāREDUCEāSTRESSā'YLLENSTENāā !LSOāOFāPARTICULARāIMPORTANCEāWASāTHEā 0ALMER ā ā!āQUANTITATIVEāDESIGNāWASā OBSERVATIONāTHATāTHEāQUALITYāOFāTHEā SUITABLEāASāTHEāAIMāOFāTHEāSTUDYāWASāTOā COACHINGāRELATIONSHIPāHADāAāSIGNI÷CANTā INVESTIGATEāLEVELSāOFāSTRESSāBEFOREāANDāAFTERāAā EFFECTāONāTHEāOUTCOME āANDāAGAINāTHISāHASā COACHINGāINTERVENTIONā BEENāANāAREAāTHATāHASāSINCEāBEENāPICKEDāUPā 4HEāSECONDāPARTāOFāTHEāRESEARCHāUSEDāAā ANDāINVESTIGATEDāFURTHERāBYāOTHERā QUALITATIVEāMETHODOLOGYāANDāITāWASāCONCLUDEDā RESEARCHERSā THATāCOACHINGāCOULDāHELPāINDIVIDUALSāTOāREDUCEā STRESSāINDIRECTLYā'YLLENSTENāā0ALMER ā lā/URāDISCUSSIONāALSOāHIGHLIGHTEDāTHEā  ā!āQUALITATIVEāMETHODOLOGYāWASā INTRINSICāDIF÷CULTIESāWHICHāEXISTāINā SUITABLEāASāTHEāAIMāOFāTHEāRESEARCHāWASāTOāGAINā CONDUCTINGāRIGOROUSāRESEARCHāINāTHISāKINDā AāDEEPERāINSIGHTāINTOāTHEāPARTICIPANTSlā OFāORGANISATIONALāSETTINGāPARTICULARLYāASā EXPERIENCESāOFāCOACHINGāANDāTHEIRāVIEWSāANDā CONTRASTEDāWITHāCLINICALāSETTINGS ā EXPERIENCESāOFāCOACHINGāANDāSTRESSn 4HESEāINCLUDEDāDIF÷CULTIESāRECRUITINGā ORGANISATIONSāANDāPARTICIPANTS āSMALLā 7EāDISCUSSEDāTHEāADVANTAGESāANDā SAMPLEāSIZES āDIF÷CULTIESāWITHā DISADVANTAGESāOFāBOTHāTHEāQUALITATIVEāANDā RANDOMISATIONāOFāSMALLāPOPULATIONSāOFā QUANTITATIVEāAPPROACHESāINāMOREāDETAILāTHEā USUALLYāSELF SELECTINGāPARTICIPANTS āCREATINGā CONSIDERATIONSāFORāTHEāDESIGNāOFāTHEāSTUDYā ADEQUATEāCONTROLāGROUPSāANDāSOāONā4HISāISā ANDāTHEāPRACTICALāCONSIDERATIONSāANDāISSUESā ASIDEāFROMāTHEāHIGHLYāCOMPLEXāNATUREāOFā WITHāIMPLEMENTATIONā TOPICSāSUCHāASāSTRESS )NāWHATāWASāAāRICHāHOURāOFāLEARNINGāFORāUSā ALL āTHEāFOLLOWINGāWEREāPARTICULARLYāSALIENTā lā4HEāUSEāOFāBOTHāQUANTITATIVEāANDā THEMES QUALITATIVEāMETHODSāWASāDESCRIBEDāBYā lā+RISTINAlSāRESEARCHāWASāCONDUCTEDāOVERā 3TEPHENāASāBEINGāLIKEāDOINGāTWOā0H$SāATā āANDāāANDāWHILSTāTHISāSEEMSāQUITEā THEāSAMEāTIMEāINāTERMSāOFāTHEāWORKLOADāANDā RECENT āOURāDISCUSSIONāHIGHLIGHTEDāHOWā TIMEāINVOLVEDā7HILSTā+RISTINAāCONSIDEREDā SIGNI÷CANTLYāCOACHINGāPSYCHOLOGYāRESEARCHā THATāTHISāAPPROACHāHADāPROVEDāAāVALUABLEā HASāDEVELOPEDāSINCEāTHATāTIMEā+RISTINAlSā MEANSāOFāEXPLORINGāTHISāCOMPLEXāAREAāSHEā GROUNDBREAKINGāSTUDYāREALLYāWASāATāTHEā RECOMMENDEDāTHATāTOāDOāTHISāAāLOTāOFāTIMEā VANGUARDāFORāCOACHINGāPSYCHOLOGYā SHOULDāBEāSPENTāINāCAREFULāPLANNINGāATāTHEā RESEARCHāANDāHASāPROVIDEDāAāSOLIDāPLATFORMā OUTSETā FORāMUCHāFURTHERāWORKā !SāANāEXAMPLE āSHEāDESCRIBEDāTHEāFUNāANDā 4HISāINCLUDESāBOTHāDIRECTāFOLLOW ONāWORKā ENJOYMENTāSHEāHADāEXPERIENCEDāWITHāTHEā REGARDINGāSTRESSāATāWORK āANDāALSOāFROMā QUALITATIVEāSTUDYāINāTHEāINTERVIEWāSTAGEāBUTā MOREāINCIDENTALāOBSERVATIONSā&ORāEXAMPLE ā NOTEDāTHATāEACHāONEāHOURāINTERVIEWāREQUIREDā ITāWASāOBSERVEDāTHATāCOACHINGāWASāREGARDEDā AāFURTHERāāHOURSāINāTRANSCRIPTIONāTIMEā

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lā"OTHā+RISTINAāANDā3TEPHENāSTRONGLYā Thanks and correspondence ADVISEDāPROSPECTIVEāRESEARCHERSāTOāAIMāTOā l-YāGRATEFULāTHANKSāTOā+RISTINAāFORāSHARINGā PUBLISHāTHEIRāWORKāANDāDESCRIBEDāTHEāPEERā HERāRESEARCHāANDāEXPERIENCESāANDāFORāBEINGā REVIEWāPROCESSāASāBEINGāANāEXTREMELYā WILLINGāTOāPARTICIPATEāASāOURāGUESTāSPEAKERā VALUABLE āIFāSOMETIMESāPAINFUL āāLEARNINGā FORāTHISāINAUGURALāMEETINGāANDāTOā3TEPHENā EXPERIENCEā ANDā3IOBHAINāFORāTHEIRāINVALUABLEāSUPPORTā ANDāGUIDANCEā &INALLY ā3TEPHENāSHAREDāTHEāFOLLOWINGā RESOURCES l4OāLEARNāMOREāABOUTā+RISTINAlSāRESEARCHā SEEāHTTPBITLYOK9Fā ā4OāSEEāWHEREāRESEARCHāONāSTRESSāATāWORKā HASāDEVELOPEDāSINCEā+RISTINAlSāSTUDIES āLOOKā l0LEASEāSEEāTHEāWEBSITEāā ATā!NTHONYā'RANTlSāWORKāpāHTTPSYDNEY HTTPWWWISCPRESEARCHORGāFORāā EDUAUSCIENCEPEOPLEANTHONYGRANT NOTICESāOFāOURāNEXTāANDāFUTUREāRESEARCHāā PHPāpāWHICHāPROVIDEāEXAMPLESāOFāWELLā HUBāMEETINGSā)FāYOUāHAVEāTOPICSāYOUāWOULDā DESIGNEDāRESEARCHāSTUDIES LIKEāTOāKNOWāMOREāABOUTāORāSPEAKERSāYOUā WOULDāLIKEāTOāHEARāFROM āDOāLETāāMEāKNOWāā ā4Oā÷NDāWELLBEINGāQUESTIONNAIRESāANDā 3ARAHā*AGGERS EVALUATIONS āGOāTOāTHEāWEBSITEāOFāTHEā )3#0ā#AMBRIDGEā2ESEARCHā(UBā#OORDINATOR !USTRALIANā#ENTREāFORāTHEā1UALITYāOFā,IFEā EMAILāSARAHJAGGERS MANAGINGCHANGE HTTPWWWACQOLCOMAU ORGUK

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Would you like to become an accredited/certified ISCP coaching psychologist? Then this is what you need to know: lThere are two routes towards Accreditation/Certification with ISCP: as a full ISCP member via the grandparenting route, or as an Associate Member via the portfolio route lStraight-forward email application process lResponses to applications received in 8 weeks

Route 1: Qualified Psychologist lFull member of ISCP for 3 months lEvidence of two years post-qualification coaching psychology practice lDemonstrate evidence of continued professional development (CPD) during last 2 year period (minimum 40 hours each year) lSupervised by qualified psychologist lProfessional Indemnity Insurance

Route 2: Recognised psychology degree (Graduate Member status) lAssociate Member of ISCP for 3 months lEvidence of 3 years Initial Professional Development (IPD): – Two years six months as psychology graduate (100 hours) – Six months demonstration of IPD learning and competencies as an – AssocMISCP (20 hours) lAchieved MISCP status (Qualified Psychologist) lFulfilled criteria for Route 1: Qualified Psychologist

Being an ISCP accredited/certified coaching psychologist is beneficial for coaching clients, for you the practitioner, client organisations and the profession: lAssurance that the practitioner meets quality standards of best practice lPromotion of the practitioner’s ongoing self-evaluation, continuous improvement, and supervised practice

So, click on ISCP accreditation webpage www.isfcp.net/accreditation.htm for details and to download an application form and application guidelines )NTERNATIONALā5PDATES 4HEā)NTERNATIONALā3OCIETYāFORā#OACHINGā0SYCHOLOGYāHASāRECIPROCALā AGREEMENTSāWITHāOTHERāPROFESSIONALāBODIESā#URRENTLYāITāHASā -EMORANDUMāOFā5NDERSTANDINGSā-/5 āWITHāTHEā3OCIETYāFORā)NDUSTRIALā ā/RGANISATIONALā0SYCHOLOGYā3OUTHā!FRICAā3)/03! ā3)/03!ā)NTERESTā 'ROUPāINā#OACHINGāANDā#ONSULTINGā0SYCHOLOGYā)'##' ā3OCIETYāFORā #OACHINGā0SYCHOLOGYā)TALYā3#0) ā)SRAELā!SSOCIATIONāFORā#OACHINGā 0SYCHOLOGYā)!#0 ā#OLLEGIā/FICIALāDEā0SICÊLEGSāDEā#ATALUNYAā#/0# ā #OACHANDEā0SYKOLOGERā3WEDEN ā(UNGARIANā!SSOCIATIONāFORā#OACHINGā 0SYCHOLOGYā(!#0 ā(UNGARIANā0SYCHOLOGICALā!SSOCIATIONā(0! ā.EWā :EALANDā0SYCHOLOGICALā3OCIETYā#OACHINGā0SYCHOLOGYā3PECIALā)NTERESTā 'ROUPā.:0S3ā#03)' ā.EWā:EALAND āTHEā!MERICANā0SYCHOLOGICALā !SSOCIATION ā3OCIETYāOFā#ONSULTINGā0SYCHOLOGYā$IVISIONā ā!0! āTHEā 3OCIETYāFORā%VIDENCEā"ASEDā#OACHINGāOFāTHEā$ANISHā0SYCHOLOGICALā3OCIETYā 3%"#ā$03 

46 Coaching Psychology International. © International Society for Coaching Psychology 2017 Volume 10, Issue 1

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Coaching Psychology International. © International Society for Coaching Psychology 2017 47 Volume 10, Issue 1

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48 Coaching Psychology International. © International Society for Coaching Psychology 2017 Volume 10, Issue 1

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Coaching Psychology International. © International Society for Coaching Psychology 2017 49 Volume 10, Issue 1

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50 Coaching Psychology International. © International Society for Coaching Psychology 2017 Volume 10, Issue 1

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7ffhel[Z9[djh[i0 lFaculty of Coaching Psychology, Centre for Coaching lCentre for Stress Management lCentre for Neuroscience lInternational Academy for Professional Development Ltd M[Xi_j[i0 lwww.iafpd.com l www.managingstress.com lwww.centreforcoaching.com lwww.centresofexpertise.com lwww.centreforneuroscience.com ;cW_b0 [email protected] J[b[f^ed[0 UK: 0845 680 2065; 0845 680 2075 or International: +44 (0) 20 8853 4171 7ZZh[ii0 156 Westcombe Hill, London SE3 7DH, UK

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H[Ye]d_i[Z9ekhi[i0 1. Coaching Psychology Academy (CPA) and Bar Illan University lExistential Coaching Psychology Training Course and Certificate 2. Leading Change-ICP (Institute for Coaching Psychology) lPrograma de Certificacion en Coaching Ejecutivo y Corporativo (Certification Program in Executive and Corporate Coaching) 3. Faculty of Psychology. Complutense University of Madrid, Spain lPrograma Superior de Coaching Psychology y Coaching Psicológico (Superior Programme of Coaching Psychology and Psychological Coaching) 4. Westminster Business School, London lThe Psychology of Coaching and Mentoring 5. Koucing Centar, Belgrade, Serbia lAdvanced Certificate in Coaching Skills 6. Consorzio Universitario Humanitas and SCP Italy lCorso di Alta Formazione in Business Coaching Psychology 7. INSTITUT MENSALUS, S.L. lPostgraduate Course in COACHING PSYCHOLOGY: Integrative training from Neuroscience and Relational, Appreciative and Systemic approaches 8. Coaching Center Synergy l Certificate in Cognitive Behavioral Coaching 9. It works for you lManager as an emotional coach Volume 10, Issue 1

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#URRENTā)3#0ā-EMBERSHIPā"ENE÷TSāINCLUDE lā 4HEāSOCIETYlSāONLINEāPUBLICATIONā#OACHINGā0SYCHOLOGYā)NTERNATIONAL lā 0ATHWAYāTOWARDSā)3#0āACCREDITATIONCERTI÷CATIONāASāAāCOACHINGāPSYCHOLOGIST lā #ODEāOFā%THICSāANDā0RACTICEā lāā$EPENDENTāUPONāCURRENTāMEMBERSHIPāSTATUS āENTITLEMENTāTOāMAKEāUSEāOFāCLASSESāOFā )3#0āMEMBERSHIPāLOGOlS lāā'UIDANCEāONāCOURSESWORKSHOPSāANDāTRAININGāCENTRESāAPPROVEDāBYāTHEāSOCIETYāASā OFFERINGā#0$#0%āTOā)3#0āMEMBERS lā -)3#0lSāCANāAPPLYāFORāADVERTISINGSPONSORSHIPāOPPORTUNITIES lā )3#0āMEMBERSāPRIVATEāANDāPUBLICāON LINEāDISCUSSIONāFORUMS lāā!LLāMEMBERSāHAVEāTHEāOPPORTUNITYāTOāBEāPARTāOFāANāINTERNATIONALāCOMMUNITYāOFā COACHINGāPSYCHOLOGISTS lāā4HEREāISāCURRENTLYāNOāJOININGāFEEāFORāUNDERGRADUATEāPSYCHOLOGYāSTUDENTSāWISHINGāTOā JOINā)3#0āASāANāAF÷LIATEāMEMBER lāā$ELEGATESāATTENDINGā)3#0ā!PPROVEDā#ENTRESāORāPROVIDERSāOFā)3#0ā2ECOGNISEDā#OURSES 7ORKSHOPSāCANāAPPLYāFORāONEāYEARSāFREEā)3#0āAF÷LIATEāMEMBERSHIPā lāā0ATHWAYāTOWARDSā)3#0āACCREDITATIONCERTI÷CATIONāASāAāCOACHINGāPSYCHOLOGYā SUPERVISOR lā !UTOMATICāSUBSCRIPTIONāTOāTHEā3OCIETYlSāE NEWSLETTER lā -EMBERāRATESāFORāDELEGATEāFEESāATā)3#0āEVENTS Wednesday, 18th October, 2017 National Council for Voluntary Organisations, 8 All Saints Street, London, N1 9RL, UK

The ISCP is delighted to invite you to the 7th International Congress of Coaching Psychology 2017 10% OFF Positive and Coaching Psychology: Early bird delegate fee until 31st July 2017 Enhancing performance, resilience ISCP Members £120 Non Members £135 and wellbeing Student £80 Poster Presenter £45 This event will bring together professionals from a wide range of settings, interested in the application of positive and coaching psychology to enhance performance, resilience and wellbeing. The conference will be a superb opportunity to extend your professional horizon and network with colleagues.

Speakers Topics will include: Keynote by Dr Gisele Dias P Health and Wellbeing We are also pleased to welcome to our speaker line up P Resilience ✱ Dr Yi-Ling Lai ✱ Dr Ceri Sims P Performance ✱ Vicki dePraza ✱ Dr Vince Székely P Education ✱ Dr Alanna O’Broin ✱ Zsofia Anna Utry P Neuroscience ✱ Prof Stephen Palmer ✱ Dr Ole Michael Spaten P Research ✱ Dr Alison Whybrow ✱ Kevin Ladegaard P Ethical Issues in ✱ Rachael Skews ✱ Sheila Panchal Internal Coaching ✱ Filomila Papakonstantinou ✱ Dr Siobhain O’Riordan P The Coaching Alliance

For registration and further details about the event - including guidelines for Poster submissions - visit our website: www.isfcp.net/events.htm

To register go to: http://bit.ly/2ps42GJ A light lunch and CPD attendance certificates will be provided. Established 2001 Courses run in association with the International Academy for Professional Development Ltd

Promoting Evidence Based Cognitive

Coaching at Work Jan-Feb 2014_coaching at work 25/11/2013Behavioural 23:33 Page 1 Coaching since 2001 The Centre and its training faculty are leading pioneers of cognitive behavioural coaching. Our courses are recognised by the International Society for Coaching Psychology and are British Psychological Society Learning Centre Approved. The programme is modular and consists of 2-day and 5-day certifi cated courses. The Centre’s Director is Prof Stephen Palmer PhD, Honorary Fellow and former President of the Association for Coaching.

Cognitive Behavioural CoachingCentre Courses for CoachingTwo-day Courses Established 2001 IAFPD Diplomas Performance Coaching in association with the Centre for Stress18-19 Management Jul; 13-14 Sept; 10-11 Oct; 4-5 Dec Modular programmes in coaching, psychological coaching & coaching psychology. Stress Management Cognitive Behavioural CoachingIAFPD Certifi Courses cate Courses 11-12 Jul; 27-28 Sept; 30 Nov-1 Dec 1 Coaching 24-28 July; 18-22 Sept; 23-27 Oct Assertion and Communication Skills Training 8-9 Nov Diplomas† Advanced Certificates2* Stress Management and Performance Coaching Modular (6 days) Problem Focused Counselling, Coaching and Training Modular programmes in coaching, psychological coaching & coaching psychology up to Level 7. 10-11 Aug; 6-7 Dec 3 Coaching Psychology 6-10 Nov (psychologists only) Health and Wellbeing Coaching Certificate Courses* 7-8 Sept; 16-17 Nov OR Coaching† (15 Credits, Level 5) 27-31 Jan; 24-28 Feb; 7-11 Apr;Coaching 2-6 and Jun Coaching Psychology Supervision Psychological Coaching 6-10 Nov Coaching Psychology† (20 Credits, Level 7 – psychologists only) TBA17-21 Feb Work-Based Professional Development Blended Learning Psychological Coaching† (15 Credits,(Specialist Level 6) Topic) 17-21 Feb Stress Management and Performance Coaching† (30 credits, Level 5) DistanceModular Learning Courses Stress Management and Health Coaching Modular Courses 1-3 are the taught work for our Life Coaching: A cognitive behavioural approach Association for Coaching Accredited Stress Management Two-day Courses Advanced Diploma in Coaching Performance Coaching 16-17Courses Jan; 4-5held atMar British Psychological Society and RSPH, London or in-house Stress Management 4-5 Feb Occupational Stress Management Tel: +44 (0) 208 853 4171 Email: [email protected] Trainers29-30 Apr www.centreforcoaching.com Our experienced trainers have published books, chapters or Assertion and Communication Skills Training articles12-13 on Marcoaching.Most have presented at major coaching Problem Focused Counselling, Coaching and Training conferences26-27 Mar and include the following: The Centre for Coaching is an ILM Recognised Provider. As a recognised Coaching Supervision provider, the Centre runs a wide range of coaching and management P Professor15-16 Apr Stephen Palmer P Dr Siobhain O’Riordan development programmes which are suitable for Continuing Professional P Nick Edgerton P Kasia Szymanska Development. Centre Approved by the International Society for Coaching P Gladeana McMahon P Michael Neenan Trainers Psychology which recognises all of our courses. We are an organisational P Sheila Panchal Our experienced trainers have publishedmember books,of the Association chapters for or Coaching. articles on coaching. Centre for Coaching, 156 Westcombe Hill, London SE3 7DH.Part of the Most have presented at major coachingInternational conferences Academy andfor Professional include the Development following: Ltd. www.iafpd.com Professor Stephen Palmer Nick Edgerton Dr Siobhain O’Riordan Gladeana McMahon Kasia Szymanska Michael Neenan Irene Tubbs Distance Learning Courses Life Coaching: A cognitive behavioural approach Stress Management The Centre for Coaching is an ILM Recognised Provider. As a recognised provider, the Centre runs a wide range of coaching and management development programmes which are suitable for Continuing Professional Development.

Centre Approved by the International Society for Coaching Psychology. * Courses recognised by the The Director of the Centre is Professor Stephen Palmer PhD CPsychol. Association for Coaching Centre for Coaching, 156 Westcombe Hill, London SE3 7DH. † Courses accredited by www.centreforcoaching.com. Tel: 0845 680 2065. Course availability: 0845 680 2075 Middlesex University Email: [email protected] Courses held at the British Psychological Society, London Part of the International Academy for Professional Development Ltd. www.iafpd.com and at Borehamwood or in-house The next chapter at Coaching at Work

Quote Exciting date for your diary: promotion code SCP2010 to gain 4th July 2018, Coaching at Work 20% Annual Conference discount on subscription for members of ISCP ✱ “ Coaching at Work provides an opportunity for our professional community to share and keep up-to-date on current issues and developments of interest to coaches and coaching psychologists.” Dr Siobhain O’Riordan, Chair, ... more than just a magazine International Society for ✱ 6 issues a year Coaching Psychology’ ✱ a monthly e-newsletter ✱ regular online news updates, discussion threads and online polls ✱ Fully independent ✱ new public coaches list ✱ free downloadable material (including podcasts and conference materials) ✱ ‘virtual’ online current and back issues to ✱ Working closely with the key ‘flick’ through online professional coaching and ✱ discounts on all Coaching at Work coaching psychology bodies to conferences and events bring you a source of up-to-date vital information, innovations and improvements, news and views, 2017 Masterclasses in-depth reports Our series of masterclasses this year will include: and research. 5th October 24th October Patricia Riddell on Julie Starr Deep impact neuroscience coaching Masterclass 18th October 1st November Lucy Ryan Positive Anthony Kasozi on Leading Psychology in Coaching and working across ✱ Check out new and exciting Masterclass boundaries developments on our website at For more information on our masterclass series please visit www.coaching-at-work.com www.coaching-at-work.com/masterclasses/

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Coaching Psychology International. © International Society for Coaching Psychology 2017 57 Volume 10, Issue 1

58 Coaching Psychology International. © International Society for Coaching Psychology 2017