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Take Your Seat in a Venue Full of Ideas! Take your seat in a venue full of ideas! THE STADIUM BUSINESS SUMMITS 2020 ONLINE: LIVE & ON-DEMAND 1-2-3 DECEMBER 2020 REOPEN RESTART REIMAGINE THE STADIUM BUSINESS WELCOME Let’s join to REOPEN, RESTART & REIMAGINE our business Welcome to our 11th annual meeting. Of course, it’s not how we ONLINE: 1-2-3 DEC 2020 envisaged ‘getting together’ this year. Hugs and handshakes have been replaced by taps and apps. And after months of lockdown, restrictions and the postponement of normal life, we’re all zoomed out How to get started… of our minds by now. But this unexpected pause to normal proceedings does bring the chance to take a step back, to reflect and re-evaluate. This is a time [1] Look out for on to make changes before, at long last, we reopen to our fans. your access linkth Nov Combining (as always) a conference, mini-expo and great networking, Monday 30 TheStadiumBusiness 2020 brings together a global gathering of from accelevents business leaders who are exploring the future of venue operations, events, revenues, technology and engagement. [2] Check/updat This year we welcome a bigger, more global attendance than ever. And with no capacity limits on the virtual platform, we can open up your profile and e add a sporty phot the Summit to all of our TheStadiumBusiness.com readers wherever they are on this planet. o There’s plenty to learn and share over the next three days with this fantastic (albeit globally, socially-distanced) audience. I believe ching everybody logging in has something to offer to a re-imagined stadium [3]Start sear business. Do make the most of this opportunity to log in and get for connections… connected! [4] Make f2f video calls in the platform Ian Nuttall & TheStadiumBusiness team [5] Vie w the Sessions s & join the Q&A’ PS. We are committed to making TheStadiumBusiness the industry’s most-valued partner – so, if you enjoy your time with us, please tell [6] Tour the pods & est your colleagues. But if you don’t, please contact us right away and explore the lat we’ll get it fixed! innovations… and [7] Hit the Wild Card for new faces INDEX Schedule: We’d all love your Day One [Tues 1 Dec] .............................4 Tweets #SBS20 Day Two [Weds 2 Dec] ........................14 #reimaginestadia Day Three [Thurs 3 Dec] ...................25 @StadiumBusiness Speaker Profiles [A-Z] ............................34 Sponsor Profiles [A-Z] ............................62 Attendee List [A-Z]................................... 72 3 THE STADIUM BUSINESS PROGRAMME Tuesday 1st December How was your 2020?! 08:00 GMT 00:00 Los Angeles / 03:00 New York / 09:00 Paris / 13:30 Mumbai / 19:00 Sydney Let’s find the way EVENT PLATFORM OPENS back together… Networking tools, Sponsor pods and Wild Card go live! 08:30 GMT 00:30 Los Angeles / 03:30 New York / 09:30 Paris / 14:00 Mumbai / 19:30 Sydney WELCOME EVERYONE, EVERYWHERE Connecting the global stadium industry together TheStadiumBusiness has pivoted to virtual for this edition. Mirroring the industry we serve, we’ve had to embrace Technology, Innovation and Transformation to re-purpose the sector’s #1 meeting in these most challenging of times. We welcome our ‘regulars’ – and so many new faces – as we bring together the world’s leading stadium and arena executives to explore how COVID-19 has changed our business. And how we move to REOPEN. RESTART. & REIMAGINE our business. Let’s begin here. • Ian Nuttal, Owner and Co-Founder, TheStadiumBusiness • [COMPERE] Mark Flitton, Actor & Scary Chap 08:45 GMT 00:45 LA / 03:45 NYC / 09:45 Paris / 14:15 Mumbai / 19:45 Sydney TAKE A WALK ON THE WILD SIDE Daniel Gidney Who will you meet from the stadium world? 90-second Chief Executive, Lancs Cricket random f2f video intros… 09:00 GMT 01:00 Los Angeles / 04:00 New York / 10:00 Paris / 14:30 Mumbai / 20:00 Sydney THE BIO SECURE EXPERIENCE The best of years. The worst of years. Having seen 2020 plans – and the record-breaking success of 2019 – crushed in a matter of days as the pandemic struck in March, Lancashire Cricket has had the best of years and the worst of years in 24 months. This session will explore the scenario planning undertaken by the club’s management to not only save its future but to also deliver on its promises to host cricket – and to build a platform for its recovery. The club co-hosted – in a bio-secure environment – the only international sports fixture held during the peak of the pandemic with 21 days of international cricket featuring the West Indies and Australia. Since then it has focused on the county game, its community outreach, lobbied hard for the return of conference and banqueting to Emirates Old Trafford, and strengthened – most recently – its commitment to a strategic ‘cricket+business’ partnership with India. • Daniel Gidney, Chief Executive, Lancs Cricket • Steve Davies, Operations Director, Lancs Cricket 4 THE STADIUM BUSINESS PROGRAMME Tuesday 1st December 09:30 GMT 01:30 Los Angeles / 04:30 New York / 10:30 Paris / 15:00 Mumbai / 20:30 Sydney THE TOUGHEST OF STARTS Tottenham Hotspur Stadium: The Promise & The Performance Tottenham Hotspur FC’s new home has been heralded as a “game changer” for our sector. After construction delays which pushed back the official opening date of September 2018, the completed building hosted its first competitive football fixture in April 2019 – opening to widespread acclaim for its focus on the fan experience. Its first full season of operation should have been the current one but COVID-19 saw an ‘early bath’ for that. However, even without a full season of football and NFL fixtures (nor the planned concerts, boxing matches and other major entertainment events), the stadium has already proven its commercial acumen – boasting the best performing matchday operations of any stadium in Europe. Perhaps even the world? And, it should be noted, the stadium is only one element of the wider area regeneration and ‘destination development’ which will take in housing, retail, hotels and much more. Taking us through some of the highlights of this stadium’s performance to date – and what a full season could look like – we welcome back: Robert Ebdon • Andy O’Sullivan, Venue Director, Tottenham Hotspur FC Assistant Secretary (Estates & Ground), Lord’s 10:00 GMT 02:00 Los Angeles / 05:00 New York / 11:00 Paris / 15:30 Mumbai / 21:00 Sydney BUILDING IN A PANDEMIC Building Through Tempest, Storm and Wind…. and Covid-19 The building of the new £52m Compton & Edrich Stands commenced on site at Lord’s in September 2019 after a sublime summer of cricket which saw England crowned World Cup Winners. The new stands are on target for completion by 30th April, 2021 but it won’t have been without plenty of challenges. Building through the wettest winter for a decade was followed by strong winds in February when the steel frame was being erected. A large Victorian sewer also caused a headache… And then there was a pandemic! Our guest speaker explains the challenges, how they were overcome and what there is to look forward to at Lord’s in 2021. • Robert Ebdon, Assistant Secretary (Estates & Ground Development), Lord’s 10:30 GMT 02:30 LA / 05:30 NYC / 11:30 Paris / 16:00 Mumbai / 21:30 Sydney What’s new in the market?NEW IDEAS. NEW SOLUTIONS Visit the Sponsors section for a chat with our industry innovators helping us restart, reopen and get those fans back! 5 Visit buro happold’s virtual stand Inspired by performance Engineered to excel Helping create a sustainable future for your stadium www.burohappold.com THE STADIUM BUSINESS PROGRAMME Tuesday 1st December 10:45 GMT 02:45 LA / 05:45 NYC / 11:45 Paris / 16:15 Mumbai / 21:45 Sydney ADAPTING TO DIGITAL AGE Will COVID force sport (finally) to Adapt to the Digital Age? If the COVID-19 pandemic has demonstrated one thing to the sports industry, it is that now the tide has gone out, too many organisations are swimming naked. The digital age already presented challenges that many had not met and opportunities most had not grasped, but in a fight for survival there can be no failure to adapt. If Ben Wells not now, then when? Chief Commercial Officer • Ben Wells, Chief Commercial Officer, PTI Digital PTI Digital Introducing a world-first… 11:15 GMT 03:15 LA / 06:15 NYC / 12:15 Paris / 16:45 Mumbai / 22:15 Sydney INNOVATION, REVENUE, ROBOTICS Make money. Save money. Engage. GroundWOW is the world's first autonomous full colour ground printer. Out of the box and printing in under ten minutes, we will explain how the technology sets up and how it will turn a venue's under-utilised real estate into valuable revenue, on game days and non-game days. A must see for any stadium executive with an eye on maximising the return on their outfield – and car parks, walkways, concourses… • Tony Rhoades, Chairman, CEO & Founder, GroundWOW • David Pritchard, Chief Commercial Officer, GroundWOW 11:45 GMT 03:45 LA / 06:45 NYC / 12:45 Paris / 17:15 Mumbai / 22:45 Sydney POS & PAYMENTS: THE NEW WORLD Increase Revenue across Retail, Hospitality and Concourse It is a 'New World' for sports venues across the globe. Stadiums have to adapt, and the matchday experience will look very different next time fans are allowed through the turnstiles. Point of sale and payments are key to this proposition, with ordering apps, cashless solutions, self-service and ecommerce all crucial factors for stadium businesses in 2021 and beyond. • John Wellman, Chairman, Bleep UK PLC • Gordon Bolton, Managing Director, Bleep UK PLC • Mal Brannigan, former Managing Director, Dundee United FC • Steve McCardle, Business Development, Bleep UK PLC 7 THE STADIUM BUSINESS PROGRAMME Tuesday 1st December 12:15 GMT 04:15 LA / 07:15 NYC / 13:15 Paris / 17:45 Mumbai / 23:15 Sydney SUSTAINABILITY: FIVE CAPITALS The Five Capitals model and sustainable stadiums The impact of sport on our communities is far reaching.
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