4/3/2017 Multi­factor Help

About | Enrollment Requirements | Enroll Phone Numbers | Enroll a Mobile App | Other Guides

Multi-factor Help

A concise guide regarding how to enroll, use, and troubleshoot multi-factor authentication. If you would like to print a guide, please reference this PDF.

About Multi-factor Why are we adding MFA? How will we implement MFA?

Multi-factor authentication (MFA) is a Enabling MFA is among the easiest We will ⮰rst introduce MFA for method of computer in and most powerful steps we can take accounts logging onto which a user is granted access only to protect our accounts (and the desktops.riverview.org from an after successfully presenting several patient data they access). external location. The steps are: separate pieces of credentials -- often something you know () and From any internet-connected Enroll in MFA (phone call or mobile something you have (mobile phone). computer, our employees are able to app) remotely logon to virtual desktops to Logon to desktops.riverview.org access OneView or other sensitive You probably already use MFA in other from an external location parts of your life. When you use an data via desktops.riverview.org. ATM to withdraw cash, you must have Acknowledge MFA phone call or both your physical bankcard Adding MFA to all logons from remote app (something you have) and your PIN locations (e.g. from home) will help Gain remote access to a virtual code (something you know). thwart bad guys from gaining access desktop by repeatedly guessing your logon credentials. file://riverviewthinapps/Applications/HTML­MultifactorAuthentication/Multifactor.html 1/5 4/3/2017 Multi­factor Help This document will review these steps in greater detail.

MFA Enrollment

Before you may use multi-factor authentication, you must ⮰rst enroll in MFA. Mercy (our OneView partner), along with Microsoft, provide us these services. The enrollment process will take about 15 minutes. You will want to have your mobile phone or device with you.

Your MFA Options Phone Call Requirements Mobile App Requirements

When you enroll for MFA, you will have If you chose this option, MFA will call If you chose this option, MFA will two options. up to two phone numbers when you prompt you via a mobile app that you logon externally. will install on your mobile device. MFA by Phone: receive a phone call To enroll, you will need to be able to Before you enroll, you must ⮰rst MFA by App: receive an app authenticate the phone number(s) you download and install the Microsoft noti⮰cation enter by answering them. Authenticator app onto one to three of your mobile devices. You must chose one or the other. In We recommend using a mobile phone. both cases, we recommend using your Optionally, if you wish to enroll a Apple App Store landline, you may perform this mobile phone, which you will likely Android App Store have with you when connecting enrollment from home. externally.

file://riverviewthinapps/Applications/HTML­MultifactorAuthentication/Multifactor.html 2/5 4/3/2017 Multi­factor Help

Using Phone Numbers for Multi-Factor Authentication

These steps will help you enroll up to two phone numbers that will be called for MFA.

Use a Phone Number MFA via a Phone Call

Choose this option if you do If you chose this option, MFA will call up to two phone numbers when you logon externally. not want to install an application on your Via a computer, open Internet Explorer or Edge smartphone. Visit Mercy's MFA website at https://mfarvh.mercytechnology.net/portal/

After enrolling one or two Enter your SamAccountName (SAM username) and password phone numbers, you should For Method, select Phone Call also answer the Security Enter one or two phone numbers Questions, which will be used to validate your identity Select Call Me Now to Authenticate

should your MFA options be Answer your phone and press # unavailable.

BEGIN PHONE ENROLLMENT

Using a Mobile App for Multi-Factor Authentication file://riverviewthinapps/Applications/HTML­MultifactorAuthentication/Multifactor.html 3/5 4/3/2017 Multi­factor Help These steps will help you enroll up to three smartphones with an app that will notify you for MFA.

Use a Mobile App MFA via a Mobile App

Before you enroll, you must If you chose this option, MFA will notify you via a mobile app that you will install on your ⮰rst download and install the mobile device. Microsoft Authenticator app onto one to three of your Via a mobile device, download Microsoft Authenticator from your iOS or Android app mobile devices. store.

Apple App Store After enrolling up to three mobile devices, you should Android App Store also answer the Security Via a computer, open Internet Explorer or Edge Questions, which will be used to validate your identity Visit Mercy's MFA website at https://mfarvh.mercytechnology.net/portal/ should your MFA options be Enter your SamAccountName (SAM username) and password unavailable. For Method, select Mobile App

Select Generate Activation Code

Via your mobile device, Open Microsoft Authenticator

Use the Microsoft Authenticator app to scan the Barcode / QR code on your computer screen

BEGIN APP ENROLLMENT

file://riverviewthinapps/Applications/HTML­MultifactorAuthentication/Multifactor.html 4/5 4/3/2017 Multi­factor Help

Other Helpful Guides

If you enjoyed this, we've written some other helpful guides that might interest you.

Usernames Of⮰ce 365

Most Riverview Health users will use Your three usernames (the SAM, UPN, Access your @riverview.org email from up to three usernames to access and OneView) all share the same any internet-connected device from various systems, services, and password. Change one and you any location. By then end of 2017, we resources. This guide will help you change them all. This guide will help will have migrated all user email and learn when to use a you understand our password policy instant messaging to Of⮰ce 365. Learn SamAccountName, a and help you pick and manage your how to set up your mobile devices. UserPrincipalName, or a OneView credentials.

username. LEARN ABOUT OFFICE 365

LEARN ABOUT PASSWORDS

LEARN ABOUT USERNAMES

file://riverviewthinapps/Applications/HTML­MultifactorAuthentication/Multifactor.html 5/5